My dad's a regular here, so when I'm home our stops are daily. I like coming here - the baristas and the managers are friendly, which is nice. However, as a coffee shop aficianado (and a former barista), I have a few critiques that are prompted by years of coming here: 1) They always seem to be behind on brewing fresh drip coffee. We have had to wait 5+ minutes for a new pot to be brewed. This a coffee shop staple, so pay attention, baristas. 2) I drink my brew black, but my dad adds milk and more often than not the canister is empty or almost-so. Again, a good thing to monitor at a coffee shop. 3) Boxes everywhere! This baffles me. There always seems to be an unloaded shipment sitting in the merch area. Maybe there's not room in the back, so I shouldn't blame the employees who didn't design the store... but it's sloppy. Reminds me of my unpacked basement. Overall, I like the employees and that there are always people hanging out, which makes for a nice vibe. One pro tip: the parking lot can be a death trap. Oh, and if you park in the lot outside of the main area and it's even a tad gusty, you just may get your car doors blown off. Gotta love a business park along the Casper Mountain range.
(3)
Diane E.
Since the change in management this past summer Starbucks on CY in Casper Wyoming has gone steadily downhill. I'm a worldwide supporter of Starbucks, but have continued to have serious concerns about the service at this branch. The weekend service in the store has been neglected in favor of the drive thru. There is one barrister designated for the drive thru and the other serves both the store and drive thru. I and my colleagues have met in the store on the weekends for several years and the past two weeks waited over 20 minutes to get our drinks although there was only one customer in front of us when we ordered. This morning was the absolute worse experience I've had in any coffee shop. At the drive thru, the barrister argued with me about the drink I ordered, then 're--made it correctly and went on to rudely state that people don't work there forever, so I should realize that when my drink isn't right! This unpleasant atmosphere and poorly organized service is unacceptable in any place of business and a disappointment for a Starbucks.
(1)
Howie U.
Fetid! Filthy starbucks with flies buzzing everywhere, and it has "that smell". You know the one. Skip it.
(1)
Dave R.
Reliable good coffee...wait time for breakfast sandwich....5 min(?!?!!).....not acceptable- when there are 8 people with fancy headsets on designed to enhance communication..
(2)
Jay W.
MUCH better than the East side Starbucks! Comfy couches, a fireplace, and way more room to spread out. I think it's also a bit less crowded than the other one. It's a decent place to come set up your laptop or study or whatever. The staff is always nice and they try to get to know the regulars. And say what you will about Starbucks, but at least they have accomodating hours, not like some of the other coffee shops in Casper...Ahem, the METRO.
(4)
Beau J.
Wow...breath of fresh air! I love Starbucks...I'm glad they run small coffee shops out of business! Starbucks coffee is excellent, bathrooms are always clean, couches and fast wi-fi...2 on every block...bring it!
Maggie M.
My dad's a regular here, so when I'm home our stops are daily. I like coming here - the baristas and the managers are friendly, which is nice. However, as a coffee shop aficianado (and a former barista), I have a few critiques that are prompted by years of coming here: 1) They always seem to be behind on brewing fresh drip coffee. We have had to wait 5+ minutes for a new pot to be brewed. This a coffee shop staple, so pay attention, baristas. 2) I drink my brew black, but my dad adds milk and more often than not the canister is empty or almost-so. Again, a good thing to monitor at a coffee shop. 3) Boxes everywhere! This baffles me. There always seems to be an unloaded shipment sitting in the merch area. Maybe there's not room in the back, so I shouldn't blame the employees who didn't design the store... but it's sloppy. Reminds me of my unpacked basement. Overall, I like the employees and that there are always people hanging out, which makes for a nice vibe. One pro tip: the parking lot can be a death trap. Oh, and if you park in the lot outside of the main area and it's even a tad gusty, you just may get your car doors blown off. Gotta love a business park along the Casper Mountain range.
(3)Diane E.
Since the change in management this past summer Starbucks on CY in Casper Wyoming has gone steadily downhill. I'm a worldwide supporter of Starbucks, but have continued to have serious concerns about the service at this branch. The weekend service in the store has been neglected in favor of the drive thru. There is one barrister designated for the drive thru and the other serves both the store and drive thru. I and my colleagues have met in the store on the weekends for several years and the past two weeks waited over 20 minutes to get our drinks although there was only one customer in front of us when we ordered. This morning was the absolute worse experience I've had in any coffee shop. At the drive thru, the barrister argued with me about the drink I ordered, then 're--made it correctly and went on to rudely state that people don't work there forever, so I should realize that when my drink isn't right! This unpleasant atmosphere and poorly organized service is unacceptable in any place of business and a disappointment for a Starbucks.
(1)Howie U.
Fetid! Filthy starbucks with flies buzzing everywhere, and it has "that smell". You know the one. Skip it.
(1)Dave R.
Reliable good coffee...wait time for breakfast sandwich....5 min(?!?!!).....not acceptable- when there are 8 people with fancy headsets on designed to enhance communication..
(2)Jay W.
MUCH better than the East side Starbucks! Comfy couches, a fireplace, and way more room to spread out. I think it's also a bit less crowded than the other one. It's a decent place to come set up your laptop or study or whatever. The staff is always nice and they try to get to know the regulars. And say what you will about Starbucks, but at least they have accomodating hours, not like some of the other coffee shops in Casper...Ahem, the METRO.
(4)Beau J.
Wow...breath of fresh air! I love Starbucks...I'm glad they run small coffee shops out of business! Starbucks coffee is excellent, bathrooms are always clean, couches and fast wi-fi...2 on every block...bring it!
(5)