We used to come here all the time... About 5+ years ago the service was great... Now the service and the tea is horrible! Food takes forever and the waitresses are never friendly. They definitely need new management. This place is never as busy as it used to be. This is the worst BWW I have ever been to. The food is the only thing decent here...
(2)
Veronica F.
I have been here multiple times, but this is the first time I've been here after joining Yelp. Usually, the service is great. I don't know if it was because I was being serviced by high school females, because I was with a handsome male, or because the girls were just tired - maybe a combination of all three. I was treated as a customer that walked in the door just minutes before they closed, although they didn't close for another 3 hours. We left probably at least half an hour before I normally would have because terrible customer service just makes for a terrible mood. And tip, in my opinion. Although the place was all but dead, we had to wait for one of the 3 employees standing near the front to notice us so that we could be seated. They didn't feel like working, so they just stared at us until the hostess walked back from the bathroom. She asked, "Two?" and then promptly turned and walked to a booth against the wall, set the menus down, and walked off without saying another word to us. Normally I don't care where I sit, but their flat wooden benches are a pain in my ass - literally. The waitress finally showed up to our table to take our orders, but had a hard time listening to what we were saying and answering out questions. I had to get up to ask for a to-go box, which was thrown onto the table upon delivery, and again to ask for our check. At this point, I was fuming; so I went out to the car while my boyfriend paid and spared the girls the wrath of Veronica - and probably gave a nice tip, the good Samaritan!
(1)
Haley B.
I started going to BWW for discount wing night in college. Now, I go almost every Friday with my coworkers to enjoy the lunch special. BWW has top notch service and great food! They are wonderful about accomodating order variations, such as asking for half wings with one sauce and half with another. Between the service and food, I love this place. I know it's a great sports bar as well, however I don't utilize the restaurant for those puposes. It gets only 4 stars, because I once ordered a mixed drink that was terribly watered down and awful tasting. They DID replace my drink, but the replacement was equally disgusting. I didn't complain a second time, because I knew it wasn't my waitresses fault at all.
(4)
Silver G.
This place... SMH. On SEVERAL, AND I DO MEAN MULTIPLE occasions, my ex and I would go here and, I kid you not EVERY TIME we would go here some waitress would be crying at this place. All of these young, spoiled, lack of work ethic southern debutants couldn't do a REAL honest days work at this place if they tried. Put more bluntly... Many customers, me included have had downright horrible, rude, even mean service here. These girls are so moronic and lazy it's ridiculous. I went because my ex loved the food, but even he agreed the service was horrible 7/10 times. Also, it's one of the only late night choices we had. Don't tip the bad ones.. The restaurant is obligated to make up the difference. They get paid either way.
(2)
Jennifer L.
My friends and I ate here yesterday. Our server, while nice, was not attentive at all except to every other table but ours. They were busy, but there was more than enough staff to easily handle the flow. Had there only been one problem with the food I would have let it go... However... It took forever to get our appetizers, asked for condiments and didn't get them. When the food came, my salad was wrong (crispy chicken when I ordered grilled), Dan's wings were wrong and his wife's were mia. Asked for ranch 3 times. Her wings finally showed up, his wings were fixed, and by the time they brought me my corrected salad everyone else was finished eating. Had to ask for drink refills. This began the trial of getting to go boxes and lids oh and still waiting on the ranch for my salad. Talked to the manager and his solution was a $10.00 gift card. Which he wasn't even able to process without help from the cashier. All together we spent nearly $90 and had a horrible experience. Will use the gift card at a different location.
(1)
Annie C.
This location is usually pretty good with food and service. I usually order the mango habanero traditional wings- awesome flavor! Service can sometimes be be hit or miss. But it seems lately, they have had a lot of turn-over. So maybe that's the reason. And make sure if you order fries that you ask for fresh ones. We've gotten them (several times) where they tasted old and were a little tough. But when we did ask for an exchange they graciously replaced them with fresh ones. All in all it is our go-to wing spot!
(4)
John R.
Nothing special. Just the regular BWW. Went here for a work gathering (approx 15 of us) and server Laura was great. She, by herself, managed to keep everyone's eating space clear and drinks full while handling her normal tables.
(4)
Stefanie I.
Growing up in Michigan and Bdubs being as common as Mcdonalds, then moving to California where the closest one was over an hour away made me so happy when I saw this location on my drive into town. I love Bdubs, the wings are amazing. So after finally living in Norman for a couple days I made the husband take me here. Needless to say I was not disappointed. We tried two of there limited time flavors, spicy jalepeno and the asian curry one. We were not let down. the flavor explosion of the asian curry one was kind of orgasmic in your mouth. lol. The server was friendly and came back to make sure everything was ok. I am really happy to finally have one of my favorite places so close again!
(4)
Jenny B.
Great wings, HUGE TVs, friendly staff, good beer selection.... This is my go-to meal when I don't know what I'm craving. SO DELICIOUS.
(5)
Steve M.
I met my son for lunch. Since I'm on Weight Watchers, I was concerned about finding something that wouldn't sabotage me. There were more acceptable choices than I expected. I chose the grilled chicken sandwich which was excellent reminded me of the one from Chic-Fil-A) and a salad. This salad was huge, and also very good.Service was good--I like this place
(4)
Dissatisfied C.
I questioned the quality of Oklahoma's public education system after trying this place out; numbers don't seem to be the strong suit of the staff. Order a dozen wings and you'll receive anywhere between nine and 15.
(1)
Cory R.
I'm going to keep this simple and bullet point all of the key events of the night that led this to being my last one at Buffalo Wild Wings: 1) 23 minutes after being seated our initial drink order was taken a long with appetizers. 2) 2 of their advertised beers were out. I found this out minutes after each order when I had to place a new order. 3) I received said beer 19 minutes after placing the final order of something they had on tap. 4) we received our appetizers almost an hour after arriving. Order got LOST after being told by the kitchen after waitress said they were just about ready and coming out now. We found out they were lost 25 minutes after being told this. 5) my friends ID was rejected because it looked wrong. Waitress told us it did not match what showed in their book. After asking the manager, he said he decided on his own not to serve him because of how it looked. Somebody was lying to us about why it was rejected. 6) ordered lemon pepper wings and they arrived as plain wings. Solution to the problem was bringing a cup of the seasoning. Overall this was an absolutely horrible experience and I will not be returning to this BWW if any at all. This customer service reached an all time low at any eating establishment that I have been to. For shame, Buffalo Wild Wings. For shame.
(1)
Chris H.
If you love BWW nationwide...this is not the place for you. The bar staff here is exceptional, with some of the best bartenders in Moore at this location. That is as nice as I can be about this Buffalo. Management is terrible. The restrooms are worse than a truck stop. Food is inconsistent and generally not what they show on the menu. While I continue to frequent this location to see the great bar staff, this location could use a complete management overhaul to focus on the customer experience of everything but the bar top.
(2)
Mandy M.
Getting here early for lunch at 11:00 is the key. The waitresses are all very attentive and always on top of refills and getting me a to go drink before I leave. The food comes out the right temperature. The manager always seems to be walking around checking on customers. They have food to good and it is decent but not near as good as eating it in the restaurant. I always get the boneless wings so I don't branch out much here. Good food, good service, good atmosphere to meet with friends or watch sports.
(4)
Tim S.
Ate here last night. Hostess seated us and it took 15 minutes for us to get drinks (and they weren't at full capacity). I actually had to get up and talk to one of the many workers standing around talking. Buffalo wild wings used to be a good spot, but within the last few years they have really went downhill. We ordered wings, and they were hot and tasted pretty good, but not worth the terrible service that always seems to happen. I don't see many more visits in my future. Much better sports venues to watch the game.
(2)
Logan A.
I love BWW, I have been to a lot locations in other states but his particular location just isn't up to par. We usually go later at night and we sit in the bar and the servers have been friendly but most of the time they seem distracted and not very interested in checking on how the guests are doing. What is particularly frustrating is that they seem to be too wrapped up in work place drama that they seem to forget they are working and that it is just a big social gathering. Lastly, my boyfriend went into the bathroom the last time we were there and he walked in to a guy mopping the floor and then using the same mop to clean the toilet. When we told the manager he seemed to not be too concerned about it. So they are an OK BBW but they can really use some more training in my opinion.
(3)
Juli B.
Unfortunately ... not impressed! Poor customer service. The restaurant itself is a good size, with great location...However, on the date we decided to go, there were only eight other patrons seated. When asked if we could sit in booth, hostess rolled eyes and huffed (there were 10 booths available and empty). We then were seated, 10 minutes later we never met our server - we politely left. The hostess thanked us for our business....would not got back!
(1)
Susan B.
The wings are good and you can order the sauce you want anywhere from mild to blazing hot. Usually a little noisy but they have lots of TVS showing lots of different sports so if you go during an exciting game the noise can be deafening.
(5)
Mark M.
The dining experience was sub par at best. The place was packed, but that is no excuse for what I experienced. At the beginning of dinner I was given a menu that stuck together and clearly wasn't clean, then I was given a plastic knife and fork because they ran out of clean silverware, followed by a total of 6 tables surrounding me that went uncleaned for 30 minutes, lastly the naked chicken tenders were undercooked and very pink. I expected better from them considering the great service I have gotten at other Buffalo Wild Wings restaurants. On a positive note the waitress had a great attitude.
(2)
Andy H.
I'm a regular here - Mainly for the food most of the time getting it to go. There has been multiple times I have left notes on my tip tab for the Waiter/Waitress with the service being downright awful. The worst being having a waitress come back notice our empty cups and come back every 10 minutes saying sorry, sorry, sorry. If you were sorry the first time - it would have been fixed. They were not busy at all at the time. The service just needs some work as it is usually much younger first time waiters/waitress.
(2)
C M.
Good wings, food and spirits lots of televisions for games Service needs major improvements really sucks
(3)
James B.
I'm a big fan of BWW, but this location just down right sucks...food is OK, but service and layout blows. If you want to watch football, forget it, they air one game on every single TV in the place and won't change any of them. I will still go to BWW, just not this one.
(2)
Sam G.
I know, I know... it's a chain and they tend to be all the same. I wouldn't have even tried it if I could find a decent place in the area with fantastic wings, but I was desperate and I'm glad I gave it a go. The staff are witty and cute, and they never fail to give great service. I love that the bar area still lets you light up, and I actually really (and I'm being sincere) like their wings. I'm not saying they come out of nowhere with a new take on the dish, but they have lots of flavors and if you know what you like you can find some version of it here. Plus, they have lunch specials, a large selection of drinks, and if you come back the bar tender knows your name. Once I tried ordering a new flavor, and the bar tender told me she thought I really wouldn't like it. I appreciate that! Who doesn't want to go to a place where their tastes are known and applied.
(4)
Drew B.
Great service from the bartender. Food was good, typical buffalo food so nothing negative there. The main reason for my 3 star review is because you're allowed too smoke in the bar area. Coming from the Pacific Northwest where this is not allowed, it was quite interesting and disappointing.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Coat Check : No Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : Yes
Shyla H.
We used to come here all the time... About 5+ years ago the service was great... Now the service and the tea is horrible! Food takes forever and the waitresses are never friendly. They definitely need new management. This place is never as busy as it used to be. This is the worst BWW I have ever been to. The food is the only thing decent here...
(2)Veronica F.
I have been here multiple times, but this is the first time I've been here after joining Yelp. Usually, the service is great. I don't know if it was because I was being serviced by high school females, because I was with a handsome male, or because the girls were just tired - maybe a combination of all three. I was treated as a customer that walked in the door just minutes before they closed, although they didn't close for another 3 hours. We left probably at least half an hour before I normally would have because terrible customer service just makes for a terrible mood. And tip, in my opinion. Although the place was all but dead, we had to wait for one of the 3 employees standing near the front to notice us so that we could be seated. They didn't feel like working, so they just stared at us until the hostess walked back from the bathroom. She asked, "Two?" and then promptly turned and walked to a booth against the wall, set the menus down, and walked off without saying another word to us. Normally I don't care where I sit, but their flat wooden benches are a pain in my ass - literally. The waitress finally showed up to our table to take our orders, but had a hard time listening to what we were saying and answering out questions. I had to get up to ask for a to-go box, which was thrown onto the table upon delivery, and again to ask for our check. At this point, I was fuming; so I went out to the car while my boyfriend paid and spared the girls the wrath of Veronica - and probably gave a nice tip, the good Samaritan!
(1)Haley B.
I started going to BWW for discount wing night in college. Now, I go almost every Friday with my coworkers to enjoy the lunch special. BWW has top notch service and great food! They are wonderful about accomodating order variations, such as asking for half wings with one sauce and half with another. Between the service and food, I love this place. I know it's a great sports bar as well, however I don't utilize the restaurant for those puposes. It gets only 4 stars, because I once ordered a mixed drink that was terribly watered down and awful tasting. They DID replace my drink, but the replacement was equally disgusting. I didn't complain a second time, because I knew it wasn't my waitresses fault at all.
(4)Silver G.
This place... SMH. On SEVERAL, AND I DO MEAN MULTIPLE occasions, my ex and I would go here and, I kid you not EVERY TIME we would go here some waitress would be crying at this place. All of these young, spoiled, lack of work ethic southern debutants couldn't do a REAL honest days work at this place if they tried. Put more bluntly... Many customers, me included have had downright horrible, rude, even mean service here. These girls are so moronic and lazy it's ridiculous. I went because my ex loved the food, but even he agreed the service was horrible 7/10 times. Also, it's one of the only late night choices we had. Don't tip the bad ones.. The restaurant is obligated to make up the difference. They get paid either way.
(2)Jennifer L.
My friends and I ate here yesterday. Our server, while nice, was not attentive at all except to every other table but ours. They were busy, but there was more than enough staff to easily handle the flow. Had there only been one problem with the food I would have let it go... However... It took forever to get our appetizers, asked for condiments and didn't get them. When the food came, my salad was wrong (crispy chicken when I ordered grilled), Dan's wings were wrong and his wife's were mia. Asked for ranch 3 times. Her wings finally showed up, his wings were fixed, and by the time they brought me my corrected salad everyone else was finished eating. Had to ask for drink refills. This began the trial of getting to go boxes and lids oh and still waiting on the ranch for my salad. Talked to the manager and his solution was a $10.00 gift card. Which he wasn't even able to process without help from the cashier. All together we spent nearly $90 and had a horrible experience. Will use the gift card at a different location.
(1)Annie C.
This location is usually pretty good with food and service. I usually order the mango habanero traditional wings- awesome flavor! Service can sometimes be be hit or miss. But it seems lately, they have had a lot of turn-over. So maybe that's the reason. And make sure if you order fries that you ask for fresh ones. We've gotten them (several times) where they tasted old and were a little tough. But when we did ask for an exchange they graciously replaced them with fresh ones. All in all it is our go-to wing spot!
(4)John R.
Nothing special. Just the regular BWW. Went here for a work gathering (approx 15 of us) and server Laura was great. She, by herself, managed to keep everyone's eating space clear and drinks full while handling her normal tables.
(4)Stefanie I.
Growing up in Michigan and Bdubs being as common as Mcdonalds, then moving to California where the closest one was over an hour away made me so happy when I saw this location on my drive into town. I love Bdubs, the wings are amazing. So after finally living in Norman for a couple days I made the husband take me here. Needless to say I was not disappointed. We tried two of there limited time flavors, spicy jalepeno and the asian curry one. We were not let down. the flavor explosion of the asian curry one was kind of orgasmic in your mouth. lol. The server was friendly and came back to make sure everything was ok. I am really happy to finally have one of my favorite places so close again!
(4)Jenny B.
Great wings, HUGE TVs, friendly staff, good beer selection.... This is my go-to meal when I don't know what I'm craving. SO DELICIOUS.
(5)Steve M.
I met my son for lunch. Since I'm on Weight Watchers, I was concerned about finding something that wouldn't sabotage me. There were more acceptable choices than I expected. I chose the grilled chicken sandwich which was excellent reminded me of the one from Chic-Fil-A) and a salad. This salad was huge, and also very good.Service was good--I like this place
(4)Dissatisfied C.
I questioned the quality of Oklahoma's public education system after trying this place out; numbers don't seem to be the strong suit of the staff. Order a dozen wings and you'll receive anywhere between nine and 15.
(1)Cory R.
I'm going to keep this simple and bullet point all of the key events of the night that led this to being my last one at Buffalo Wild Wings: 1) 23 minutes after being seated our initial drink order was taken a long with appetizers. 2) 2 of their advertised beers were out. I found this out minutes after each order when I had to place a new order. 3) I received said beer 19 minutes after placing the final order of something they had on tap. 4) we received our appetizers almost an hour after arriving. Order got LOST after being told by the kitchen after waitress said they were just about ready and coming out now. We found out they were lost 25 minutes after being told this. 5) my friends ID was rejected because it looked wrong. Waitress told us it did not match what showed in their book. After asking the manager, he said he decided on his own not to serve him because of how it looked. Somebody was lying to us about why it was rejected. 6) ordered lemon pepper wings and they arrived as plain wings. Solution to the problem was bringing a cup of the seasoning. Overall this was an absolutely horrible experience and I will not be returning to this BWW if any at all. This customer service reached an all time low at any eating establishment that I have been to. For shame, Buffalo Wild Wings. For shame.
(1)Chris H.
If you love BWW nationwide...this is not the place for you. The bar staff here is exceptional, with some of the best bartenders in Moore at this location. That is as nice as I can be about this Buffalo. Management is terrible. The restrooms are worse than a truck stop. Food is inconsistent and generally not what they show on the menu. While I continue to frequent this location to see the great bar staff, this location could use a complete management overhaul to focus on the customer experience of everything but the bar top.
(2)Mandy M.
Getting here early for lunch at 11:00 is the key. The waitresses are all very attentive and always on top of refills and getting me a to go drink before I leave. The food comes out the right temperature. The manager always seems to be walking around checking on customers. They have food to good and it is decent but not near as good as eating it in the restaurant. I always get the boneless wings so I don't branch out much here. Good food, good service, good atmosphere to meet with friends or watch sports.
(4)Tim S.
Ate here last night. Hostess seated us and it took 15 minutes for us to get drinks (and they weren't at full capacity). I actually had to get up and talk to one of the many workers standing around talking. Buffalo wild wings used to be a good spot, but within the last few years they have really went downhill. We ordered wings, and they were hot and tasted pretty good, but not worth the terrible service that always seems to happen. I don't see many more visits in my future. Much better sports venues to watch the game.
(2)Logan A.
I love BWW, I have been to a lot locations in other states but his particular location just isn't up to par. We usually go later at night and we sit in the bar and the servers have been friendly but most of the time they seem distracted and not very interested in checking on how the guests are doing. What is particularly frustrating is that they seem to be too wrapped up in work place drama that they seem to forget they are working and that it is just a big social gathering. Lastly, my boyfriend went into the bathroom the last time we were there and he walked in to a guy mopping the floor and then using the same mop to clean the toilet. When we told the manager he seemed to not be too concerned about it. So they are an OK BBW but they can really use some more training in my opinion.
(3)Juli B.
Unfortunately ... not impressed! Poor customer service. The restaurant itself is a good size, with great location...However, on the date we decided to go, there were only eight other patrons seated. When asked if we could sit in booth, hostess rolled eyes and huffed (there were 10 booths available and empty). We then were seated, 10 minutes later we never met our server - we politely left. The hostess thanked us for our business....would not got back!
(1)Susan B.
The wings are good and you can order the sauce you want anywhere from mild to blazing hot. Usually a little noisy but they have lots of TVS showing lots of different sports so if you go during an exciting game the noise can be deafening.
(5)Mark M.
The dining experience was sub par at best. The place was packed, but that is no excuse for what I experienced. At the beginning of dinner I was given a menu that stuck together and clearly wasn't clean, then I was given a plastic knife and fork because they ran out of clean silverware, followed by a total of 6 tables surrounding me that went uncleaned for 30 minutes, lastly the naked chicken tenders were undercooked and very pink. I expected better from them considering the great service I have gotten at other Buffalo Wild Wings restaurants. On a positive note the waitress had a great attitude.
(2)Andy H.
I'm a regular here - Mainly for the food most of the time getting it to go. There has been multiple times I have left notes on my tip tab for the Waiter/Waitress with the service being downright awful. The worst being having a waitress come back notice our empty cups and come back every 10 minutes saying sorry, sorry, sorry. If you were sorry the first time - it would have been fixed. They were not busy at all at the time. The service just needs some work as it is usually much younger first time waiters/waitress.
(2)C M.
Good wings, food and spirits lots of televisions for games Service needs major improvements really sucks
(3)James B.
I'm a big fan of BWW, but this location just down right sucks...food is OK, but service and layout blows. If you want to watch football, forget it, they air one game on every single TV in the place and won't change any of them. I will still go to BWW, just not this one.
(2)Sam G.
I know, I know... it's a chain and they tend to be all the same. I wouldn't have even tried it if I could find a decent place in the area with fantastic wings, but I was desperate and I'm glad I gave it a go. The staff are witty and cute, and they never fail to give great service. I love that the bar area still lets you light up, and I actually really (and I'm being sincere) like their wings. I'm not saying they come out of nowhere with a new take on the dish, but they have lots of flavors and if you know what you like you can find some version of it here. Plus, they have lunch specials, a large selection of drinks, and if you come back the bar tender knows your name. Once I tried ordering a new flavor, and the bar tender told me she thought I really wouldn't like it. I appreciate that! Who doesn't want to go to a place where their tastes are known and applied.
(4)Drew B.
Great service from the bartender. Food was good, typical buffalo food so nothing negative there. The main reason for my 3 star review is because you're allowed too smoke in the bar area. Coming from the Pacific Northwest where this is not allowed, it was quite interesting and disappointing.
(3)