Went to IHOP by the Mall for breakfast, usually go to the Fairview and Eagle store. Ordered two fav's - Steak Tips and Eggs and Chicken Florentine crepes. Our server Dan was great! Order was correct and lots of hot coffee. The food - another matter. The over-medium eggs were clear/raw in the center. The sourdough toast had "a butter spot 1/2" in diameter". The crepes are supposed to be covered with Holladaise sauce - there was about 3 TBL between the two crepes and it was curdled. Pretty sad cooking at this store. The waiter and manager tried to make it right and we really appreciated them.
(2)
Sabrina L.
IHOP is pretty much a breakfast staple anywhere you go. Are you getting anything better than you could make at home? No. But 24 hour pancakes and breakfast foods for cheap? There will always be a market for that.
(4)
Ladylyn H.
I'm really here for the coffee. I like that they have flavored creamers. I basically have a little coffee with my creamer. The kid gets the Colorado Omelette minus all the vegetables and I get the Sirloin tips and eggs. The pancakes are good but I skip that for the sourdough toast. Love me some buttered bread.
(4)
Nick T.
Waiting staff had a attitude couldn't get our drinks he was slow then begged for a good review
(2)
Sarah S.
Go here in a regular basis, on Friday nights with friends. Food is well,IHop, breakfast, etc. What keeps me coming back is our fantastic server Molly. She's funny and sassy, but she does her job and is calm as a cucumber with our large group (8-20 people on average) and it's always good time.
(4)
Lucas E.
Service from Sylvia was AWFUL. The three of us were promptly seated, but then had to wait over five minutes for our drink order. Sylvia apologized for being slow, but then didn't come back until we attracted the attention of a nearby waiter, Trevor. Trevor took our drink order after we explained what happened, and then low and behold, Sylvia returned with our coffee cups and water! After that, Trevor took care of us as expected while dining out. Sylvia never returned to apologize to us for completely forgetting about us, and completely avoided eye contact. We absolutely would have left if we were not helped by Trevor. I also would have spoken to the manager, but after being there for so long, we were all ready to leave. We will NOT be going back because of Sylvia. Oh, and our food was typical IHOP quality.
(2)
Mikee R.
What's not to love about IHOP? I always get the tips and eggs... Everything came out hot and fresh - Delicious.
(5)
Charlie F.
What can you say their IHOP so far at this location staff is friendly and very prompt service no complaints
(3)
Glenn L.
I have had good service here before today. This was the worst. One took our order, another brought the food and after a very long wait a different one brought the check. I had to hunt down my own silverware and napkin from a table three booths down. No one asked how we were doing or about the food until we paid for it and all I got was "I'm sorry". By the way, the spicy chicken sandwich tasted like vomit. My daughter did enjoy her smiley faced pancake though.
(1)
Jesse D.
My wife and I have breakfast for dinner every Saturday and when we don't feel like cooking this is where we go. Staff is always friendly and great except the one time our server forgot we were her table but that doesn't happen a lot. The food is good and we enjoy going there when we do.
(4)
Amber S.
We know what to expect from restaurants like these when it comes to food; however, you'd think they would make up for it with service. Not so here. We had a female waitress who was extremely rude for the duration of our meal and then couldn't get ridof us fast enough. She didn't even ask if there was anything else we wanted, just grabbed our dishes and plunked down the check.
(1)
Pete V.
Cleanest IHOP I've ever been to. Great friendly service. Food is great and the coffee is fresh. I have been to a lot of ihops around the states and this is #1 in my book. I usually leave an IHOP saying "that was gross, not going back"; not this one! Working in Boise for a few months and got tired of the hotel Bk so I've been here about 6 times. It's consistent and I've enjoyed eating here. I'm a picky person so this is saying a lot.
(5)
Tyler C.
I've never received what I would consider to be "good" service here and the food varies from mediocre to atrocious. I won't be back, even when family visiting from out of town requests it.
(1)
Robert P.
Great service; very clean; excellent food
(5)
Jim G.
Here is a letter I just sent the manager to this IHOP location............. Hi Zach, I just wanted to follow up on my wife and my visit today. what I would like to do is actually give you a full review of our experience. Compared to the last two times at your restaurant what was much better was the service. Very good service. Our meal arrived in 12 minutes. Not bad at all. What was disappointing was the quality of the meal. I sent back my plate due to the temperature of the eggs and hash browns. Along with the hash browns not tasting all that freshly cooked. The meat was hot, but it tasted more like rewarmed food. My wife's omelet did not come out looking freshly made at all, it was real warm..... not hot. None of the food was hot enough to produce a little steam as we cut into it. At the Fairview Ave store my wife and I have had the exact same thing many times. That is why we ordered what we did today. It was to compare how each stores cook was doing. Hands down the Fairview store was by far so much better quality. Just last week my wife and I went to the Fairview store and we ordered the steak omelet. Those came out to us so hot and fresh looking that you could have taken a picture of them and used them on your menu's. So hot,that we actually had to wait a few minutes to let it cool down before we ate them. When we cut into the middle of the omelets steam came out. By the time we were finished the omelets were still hot. I do admit that each IHOP my wife and I have gone to does have good staff. When something is not right, the staff really goes out of their way to make amends. And that does impress me a great deal. But if your cooks are not up to par..... the greatest servers in the world won't make things any better. My wife and I have many years experience in being secret shoppers for restaurants in California. If any IHOP needs a secret shopper is this store. We have given up the secret shopper job and just want to enjoy the food like anybody else. But I have to say something when things are not right. I will not be returning to your store. It is clear that the problem is with the kitchen staff. Maybe your cooks should go over to the Fairview Ave store and take some lessons. Thank you for the gift certificate. But as I said....... We are not coming back. We will only go to the Fairview Ave store now. Also I am going to put this letter on "YELP" and recommend for everyone to the Fairview Ave store. I sincerely hope you can get better cooks. It will make a difference.
(2)
Julie E.
Okay let's get past the usual blah blah about chain restaurants.. get what you pay for.. I understand. The food I have had at this location is passable, but I think is very dependent on who is cooking. Our last visit, at the end of February, the bacon was so done it just about turned to dust, but everything else was fine. My key issue with this particular IHOP is the noise level. If you are unfortunate enough to get seated in a booth right in front of the kitchen, not only are you stuck with high levels of foot traffic but a great deal of noise. Oh and is IHOP ever NOT runing some kind of promo for a kids movie or a fundraiser for kids charities of some kind? Can we ever visit without being accosted to donate to thus and such charity or be subject to menus of the usual food dyed weird colors to attract the kiddies? Seriously, adults like pancakes too!
(3)
S K.
Terrible service. Slow kitchen. There were only two other customer besides the three of us. I ordered a bacon cheese burger. I came without the bacon and the bun was have and dry ( I'm guessing freezer burn) I didn't notice the missing bacon until the waiter had disappeared. Another person at the table order cheese and onion (extra $$) on their hash browns. The hash browns arrived without the cheese and onions--they were on top of a third person at the table's omlete. We were also charged $1.29 for a tiny amount of sausage gravy. We didn't see the waiter until he brought the check. Asked him to change the charge on the bacon cheese burger. That took a manager's approval and another 20 minutes!
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Late Night Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Very Loud Alcohol : No Outdoor Seating : No Wi-Fi : Free Has TV : No Waiter Service : Yes Caters : No
Ls B.
Went to IHOP by the Mall for breakfast, usually go to the Fairview and Eagle store. Ordered two fav's - Steak Tips and Eggs and Chicken Florentine crepes. Our server Dan was great! Order was correct and lots of hot coffee. The food - another matter. The over-medium eggs were clear/raw in the center. The sourdough toast had "a butter spot 1/2" in diameter". The crepes are supposed to be covered with Holladaise sauce - there was about 3 TBL between the two crepes and it was curdled. Pretty sad cooking at this store. The waiter and manager tried to make it right and we really appreciated them.
(2)Sabrina L.
IHOP is pretty much a breakfast staple anywhere you go. Are you getting anything better than you could make at home? No. But 24 hour pancakes and breakfast foods for cheap? There will always be a market for that.
(4)Ladylyn H.
I'm really here for the coffee. I like that they have flavored creamers. I basically have a little coffee with my creamer. The kid gets the Colorado Omelette minus all the vegetables and I get the Sirloin tips and eggs. The pancakes are good but I skip that for the sourdough toast. Love me some buttered bread.
(4)Nick T.
Waiting staff had a attitude couldn't get our drinks he was slow then begged for a good review
(2)Sarah S.
Go here in a regular basis, on Friday nights with friends. Food is well,IHop, breakfast, etc. What keeps me coming back is our fantastic server Molly. She's funny and sassy, but she does her job and is calm as a cucumber with our large group (8-20 people on average) and it's always good time.
(4)Lucas E.
Service from Sylvia was AWFUL. The three of us were promptly seated, but then had to wait over five minutes for our drink order. Sylvia apologized for being slow, but then didn't come back until we attracted the attention of a nearby waiter, Trevor. Trevor took our drink order after we explained what happened, and then low and behold, Sylvia returned with our coffee cups and water! After that, Trevor took care of us as expected while dining out. Sylvia never returned to apologize to us for completely forgetting about us, and completely avoided eye contact. We absolutely would have left if we were not helped by Trevor. I also would have spoken to the manager, but after being there for so long, we were all ready to leave. We will NOT be going back because of Sylvia. Oh, and our food was typical IHOP quality.
(2)Mikee R.
What's not to love about IHOP? I always get the tips and eggs... Everything came out hot and fresh - Delicious.
(5)Charlie F.
What can you say their IHOP so far at this location staff is friendly and very prompt service no complaints
(3)Glenn L.
I have had good service here before today. This was the worst. One took our order, another brought the food and after a very long wait a different one brought the check. I had to hunt down my own silverware and napkin from a table three booths down. No one asked how we were doing or about the food until we paid for it and all I got was "I'm sorry". By the way, the spicy chicken sandwich tasted like vomit. My daughter did enjoy her smiley faced pancake though.
(1)Jesse D.
My wife and I have breakfast for dinner every Saturday and when we don't feel like cooking this is where we go. Staff is always friendly and great except the one time our server forgot we were her table but that doesn't happen a lot. The food is good and we enjoy going there when we do.
(4)Amber S.
We know what to expect from restaurants like these when it comes to food; however, you'd think they would make up for it with service. Not so here. We had a female waitress who was extremely rude for the duration of our meal and then couldn't get ridof us fast enough. She didn't even ask if there was anything else we wanted, just grabbed our dishes and plunked down the check.
(1)Pete V.
Cleanest IHOP I've ever been to. Great friendly service. Food is great and the coffee is fresh. I have been to a lot of ihops around the states and this is #1 in my book. I usually leave an IHOP saying "that was gross, not going back"; not this one! Working in Boise for a few months and got tired of the hotel Bk so I've been here about 6 times. It's consistent and I've enjoyed eating here. I'm a picky person so this is saying a lot.
(5)Tyler C.
I've never received what I would consider to be "good" service here and the food varies from mediocre to atrocious. I won't be back, even when family visiting from out of town requests it.
(1)Robert P.
Great service; very clean; excellent food
(5)Jim G.
Here is a letter I just sent the manager to this IHOP location............. Hi Zach, I just wanted to follow up on my wife and my visit today. what I would like to do is actually give you a full review of our experience. Compared to the last two times at your restaurant what was much better was the service. Very good service. Our meal arrived in 12 minutes. Not bad at all. What was disappointing was the quality of the meal. I sent back my plate due to the temperature of the eggs and hash browns. Along with the hash browns not tasting all that freshly cooked. The meat was hot, but it tasted more like rewarmed food. My wife's omelet did not come out looking freshly made at all, it was real warm..... not hot. None of the food was hot enough to produce a little steam as we cut into it. At the Fairview Ave store my wife and I have had the exact same thing many times. That is why we ordered what we did today. It was to compare how each stores cook was doing. Hands down the Fairview store was by far so much better quality. Just last week my wife and I went to the Fairview store and we ordered the steak omelet. Those came out to us so hot and fresh looking that you could have taken a picture of them and used them on your menu's. So hot,that we actually had to wait a few minutes to let it cool down before we ate them. When we cut into the middle of the omelets steam came out. By the time we were finished the omelets were still hot. I do admit that each IHOP my wife and I have gone to does have good staff. When something is not right, the staff really goes out of their way to make amends. And that does impress me a great deal. But if your cooks are not up to par..... the greatest servers in the world won't make things any better. My wife and I have many years experience in being secret shoppers for restaurants in California. If any IHOP needs a secret shopper is this store. We have given up the secret shopper job and just want to enjoy the food like anybody else. But I have to say something when things are not right. I will not be returning to your store. It is clear that the problem is with the kitchen staff. Maybe your cooks should go over to the Fairview Ave store and take some lessons. Thank you for the gift certificate. But as I said....... We are not coming back. We will only go to the Fairview Ave store now. Also I am going to put this letter on "YELP" and recommend for everyone to the Fairview Ave store. I sincerely hope you can get better cooks. It will make a difference.
(2)Julie E.
Okay let's get past the usual blah blah about chain restaurants.. get what you pay for.. I understand. The food I have had at this location is passable, but I think is very dependent on who is cooking. Our last visit, at the end of February, the bacon was so done it just about turned to dust, but everything else was fine. My key issue with this particular IHOP is the noise level. If you are unfortunate enough to get seated in a booth right in front of the kitchen, not only are you stuck with high levels of foot traffic but a great deal of noise. Oh and is IHOP ever NOT runing some kind of promo for a kids movie or a fundraiser for kids charities of some kind? Can we ever visit without being accosted to donate to thus and such charity or be subject to menus of the usual food dyed weird colors to attract the kiddies? Seriously, adults like pancakes too!
(3)S K.
Terrible service. Slow kitchen. There were only two other customer besides the three of us. I ordered a bacon cheese burger. I came without the bacon and the bun was have and dry ( I'm guessing freezer burn) I didn't notice the missing bacon until the waiter had disappeared. Another person at the table order cheese and onion (extra $$) on their hash browns. The hash browns arrived without the cheese and onions--they were on top of a third person at the table's omlete. We were also charged $1.29 for a tiny amount of sausage gravy. We didn't see the waiter until he brought the check. Asked him to change the charge on the bacon cheese burger. That took a manager's approval and another 20 minutes!
(1)