I was really excited when this location first opened, especially with the awesome additions to the menu. However, over time it seems like the attention to detail, like good service and a clean establishment went right out the window. It was hit and miss (one visit awful then the next is perfection), but then it was complete crap consistently. The crowd has changed too, and not in a good way- kind of like how IHOP went down the toilet. How long until this place has a security guard? Sad.
(1)
Wren S.
My family and I go to Chili's often when we do not want to cook at home. They have some really amazing healthy choices, which are hard to find these days... especially when you want To-Go options. Some of my favorites are the new Fresh Mex Bowls * Fajitas * Mango Chili Chicken I also travel at least once a month for work and I can always count on a good wholesome meal at the airport when there is a Chili's! #chilisfreshnow A great brand that is truly trying to enhance the fresh food of the world!
(4)
Kelly B.
This Chili's is the closest chain restaurant to my place, and we found ourselves wanting something quick and easy. I've never encountered troublesome service here, it's always been quick and uncomplicated. Our server was on her last day of training and was very kind. I do agree with other reviewers saying that they should post their HH specials, especially on a Sunday - their $3 rails, wines and margs would bring people in! Now don't judge us.. but we split an app sampler and a Sante Fe quesadilla. We got the spin/artichoke dip, the southwestern eggrolls and the buffalo wings. All three were obviously frozen and microwaved. The buffalo wings had no sauce on them - literally orange and dry. The eggrolls were pretty dried out. The full size/full price quesadilla was fine, had a nice little kick. They seemed to fill the plate up with tons of other stuff, including a liquidy bowl of beans? I wasn't sure if they were meant to be eaten alone or dipped or what... strange. Like i said, service was fine and food was fine enough, but I walked out past the 12 obese people and swore never to come back.
(3)
Katie S.
So, I live sorta in suburbia. Which means that going out for a quick weeknight bite might involve a chain restaurant. Yes, I know chains are like the Velveeta (not really real!) of the restaurant world and there are oodles of other choices, but my minimum expectations are usually met and it's easy and usually fairly cheap. My bar for Chili's is set remarkably low. But tonight, it was a lofty and unachievable goal. Drinks: 3 stars Although the drinks were cheap thanks to Happy Hour specials, they took way to long to come out, considering how not busy it was. Menu: 2 stars Did something change about the menu? I feel like there is less on it and they got a new copywriter that is out to sabotage them. At least try to make the food sound interesting. I mean, on a menu of 30 or so items, to make none of them really sounds appealing is a feat. Also, for the record, "taco seasoned ground beef" is something most of us can do at home. Also, I must lodge a complaint about the pictures. I understand about the photo staging - using different food vessels, making the most appealing looking bite, etc. I do, however, believe that the portions should be similar. The photos only exacerbated my disappointment with the lacking portions (keep reading). Food: 1 star We had the pretzels for an appetizer which were tasty, as expected. It comes with cheese sauce, which is basically nacho cheese without the peppers or chilis. And they give you only enough for about half the pretzels. Husband had the slider burgers and they actually got his custom order right, and he thought they were pretty good. But to his point, he said it was hard to screw up tiny cheeseburgers. I had the fajitas combo - chicken and steak. I've had the fajitas before and it has always been a sizzling pile of meat and vegetables. This time, it was sizzling, but it was hardly a pile. A 'scant grouping' would describe it better. There was a piece of steak about the size of the tiny half of my palm that was actually cooked fairly decently. Then there was a chicken cutlet that was moist, but that was it's only redeeming quality. It was pure chicken white. It had not seen the hot side of a grill or pan directly. And it managed to have no flavor whatsoever, save for the black pepper sprinkled on it. How does fajita meat have no flavor? I didn't think it was possible. Blargh. The fajitas came with 3 tortillas, and a little tower of toppings which included: chili lime sour cream, guacamole, pico de gallo, salsa, pickled jalapeño, and shredded cheese. Again, the portions were scant. Service: 2 stars We were seated and profusely apologized to that our computer gizmo was given to another table. Three people actually tried to get us one. No really, we didn't come to a restaurant to play computer games - we're not 8 years old. Our server was friendly. He failed to mention anything about the Happy Hour specials to me and there was no signage to tell me so I had to ask A. if it was still happy hour and B. what the happy hour specials were. He was pleasant and friendly enough about ordering and delivering food, and even checked in at an appropriate time. When I refused to eat any more of my bad fajitas leaving most of the chicken behind, he asked if I would like a box. I said, "No, the chicken was pretty bad actually." He said he was sorry to hear that. I asked him if it looked like my chicken had been grilled at all? He said "No, not really. Maybe a tiny bit." If you say so. It wasn't until I was signing the bill that I went through the items, and son of a gun, there was an "entertainment fee" tucked up in the middle in between some stuff. As a cynical business person, I have to assume this was an idea cooked up at corporate - tuck in the entertainment fee and most people won't even notice it. This fee is for the use of the computer gizmos, even though the games that are on the gizmos also cost money. We asked about the entertainment fee, which he replied was for the use of the computer gizmo....oh...wait...you don't even have one. Nope. He took the receipt as if to correct it, and then realized the card had already been charged. He struggled with what to do about it now, and then asked if he could just give us a dollar. Um, sure. He proceeded to take a dollar from his tip on another table and give us the dollar and a computer gizmo. I'm not sure what to call this category: 1 star You get one star for telling me to have a good night as we're walking out. You get no more stars because when I said to the manager looking character, "It was pretty bad tonight. Very disappointing." Her response was "I'm sorry to hear that. Good night." Nothing else...no questions...just a dismissal. That makes an average of 1.8 stars. I want to be able to count on chains. I guess even Velveeta gets moldy sometimes.
(2)
James C.
The food here is ultimately forgettable, but let's not pretend that anyone goes to Chili's for the James Beard award winning chefs or Michelin star menu. It was edible and we didn't have to send anything back. Our bill of $64 was crazy though. I thought that we were trading great food for lower prices but I was sorely mistaken. High prices for subpar food. I'll probably never return. The saving grace was our server Dominic. He was very down to earth and didn't come off as phony. Way too good of a server to be working at Chili's to be honest.
(2)
Brenda S.
Stopped in for a quick bite to eat.. We had a waiter named Dominic. He is awesome.. Kids are impatient we all know, so thanks to him for placing my kids order first.. .. He was down to earth.. I would suggest him to other people to serve your table.... The food so far is good.. Waiting on my main meal.... We will see how it goes... It's here now.. Bout to get my grub on..
(3)
Leigh A.
Usually this Chilis is mostly ok if you go in for sit down service. The servers are usually nice but not attentive. The electronic tablets on the table are really lame. I don;t come to a restaurant to order online or play video games for a fee. The food is really kinda barely acceptable. Ordered pick up from here recently. It was awful. My soup was cold. The fries were soggy, cold and just gross. The burgers were terrible with soggy buns. My grilled chicken salad was warm and wilted. They forgot my dressing on the side. The only thing I would go back here for are alcoholic beverages. So, I probably will not be going back any time soon.
(2)
Jimmy L.
Don't use the tabletop gizmo, you will get charged for the games and not even informed of the charge. Not impressed, better choices out there.
(2)
Sarah P.
Heck yea I'm a fan of Chili's. I ate their lunch special, Turkey sandwich on toast with side salad and fries.. Damn whoda thought a turkey sandwich could be so good?! The swiss cheese was melty, the turkey itself was charred a bit on the edges, and the toast was the thick Brioche type with a crunch and then softness.... I don't know how they do other parts, but they do the lunch parts well. And cheap!
(4)
Jason K.
We went here for some last minute Valentine's Day dinner. Everywhere else had a huge wait, but here we called ahead and by the time we got there we were seated. Did the 2 for $20 dinner deal. The Guacamole was great. I had the ribs, but wasn't a big fan. Not much meat on them. The coleslaw was no good either. My other half had the fiesta chicken which was decent. Not bad for $40 walking out the door, drinks and tip included. Our server did a great job, and we had a pretty good experience. Not making this a habit tho, that's for sure.
(3)
Melissa F.
I don't typically write reviews for chain restaurants, but this place just hit strike 3 for me. My husband and I are frequenters to Chili's. The chips and salsa with a side of ranch is definitely a staple in our house. The food is always decent enough. It's Chili's - you know what you are getting by going there. Service is typically poor. Between wait staff disappearing, lacking any sort of personality, or being incredibly slow, I haven't had great service at this location. After 3 separate botched to go experiences, I think we may be done with my love affair with Chili's. The first situation was a forgotten side, whatever. I can deal with it. The second time, we placed an order online and it was never entered into their queue (how, I don't know) but I had to wait for 15 minutes while they cooked my food. I did get free chips and salsa out of it but still, I didn't order food to go so I could sit in a restaurant. And now the third time, two items missing from my order. Really? So my husband called to get it rectified and the person answering the phone says "...ok?" like it's not their problem. He's on his way to attempt to get those items right now. If they attempt to charge him for them, my rating will be altered to a one because now I'm annoyed. Not really the customer is always right mentality at this place! ARGH!!!
(2)
Amy W.
It's a Chili's-nothing more, nothing less. Their service is either right on, or abysmal.
(3)
Karrie M.
I used to go to Chilis with my college roommate quite often - we went for the chips and queso and boneless buffalo wings, and they were always fantastic. Granted, we also usually consumed several margaritas around the same time, so perhaps that enhanced the quality of the food. I hadn't eaten at Chilis for over a year, so I convinced my boyfriend to go with me, and I was very much looking forward to my queso and wings. Maybe my tastes have matured, or maybe the lack of large amounts of alcohol unmasked the mediocre flavors, but both appetizers were "eh". Unfortunately, that was all I ordered for my meal :( The service was so-so, but they did have these cool little things called Ziosk's on the tables - a little touchscreen pay-as-you-go thing so at the end of your meal, you could just pay the check right there and leave. That thing was worth one star by itself, which if you do the math (3-1) doesn't leave many stars left for the rest of the experience.
(3)
Justin E.
Tried to go on my birthday and they refused to give me a free dessert or sing to me. Service was average for lunch time, nothing special. Food was good and fresh.
(3)
Christopher H.
Went for lunch with Lucy today. I've been there a bunch of times and it's pretty good. Service was really good other than a long wait for a refill on our drinks. Chicken fajitas for two never seems to disappoint, but I thought the side of rice tasted horrible. Lucy didn't like the rice either so I know that one wasn't just me. Chilis food is chain restaurant quality which to me means hit or miss. You probably won't get anything here that blows you away. It's good but I probably won't go back anytime soon.
(3)
Nana H.
I went to to try the 3 courses for $20 special it was a great way to try out the menu without spending alot of money.
(3)
Curtis S.
Decent service, fair prices, but nothing that just caught me that made me want to go back. My wife and I tried the 3 courses for $20.00. I felt the food was good, I had the quasidilla diner and I enjoyed the flavor and you got a decent portion. It's a nice place to go if you are hungry and just need to get a quick bite.
(3)
Kate B.
Terrible service. Im talking really, really bad. I have eaten here many, many times because it is near my school and pretty cheap/really casual for a sit down place. The service is consistently bad. Once in a while it will surprise you and be OK, but thats rare. There is a waitress Brittany, who seems to be working everytime I am there and she is terrible. We have complained about here more than once... luckily its corporate so they will try to entice you back with coupons, not a total loss. The food is typical, if youve been to chilis, you know what it tastes like-- its not bad. Service, however, leaves a lot to be desired!
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Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : No
Rich H.
I was really excited when this location first opened, especially with the awesome additions to the menu. However, over time it seems like the attention to detail, like good service and a clean establishment went right out the window. It was hit and miss (one visit awful then the next is perfection), but then it was complete crap consistently. The crowd has changed too, and not in a good way- kind of like how IHOP went down the toilet. How long until this place has a security guard? Sad.
(1)Wren S.
My family and I go to Chili's often when we do not want to cook at home. They have some really amazing healthy choices, which are hard to find these days... especially when you want To-Go options. Some of my favorites are the new Fresh Mex Bowls * Fajitas * Mango Chili Chicken I also travel at least once a month for work and I can always count on a good wholesome meal at the airport when there is a Chili's! #chilisfreshnow A great brand that is truly trying to enhance the fresh food of the world!
(4)Kelly B.
This Chili's is the closest chain restaurant to my place, and we found ourselves wanting something quick and easy. I've never encountered troublesome service here, it's always been quick and uncomplicated. Our server was on her last day of training and was very kind. I do agree with other reviewers saying that they should post their HH specials, especially on a Sunday - their $3 rails, wines and margs would bring people in! Now don't judge us.. but we split an app sampler and a Sante Fe quesadilla. We got the spin/artichoke dip, the southwestern eggrolls and the buffalo wings. All three were obviously frozen and microwaved. The buffalo wings had no sauce on them - literally orange and dry. The eggrolls were pretty dried out. The full size/full price quesadilla was fine, had a nice little kick. They seemed to fill the plate up with tons of other stuff, including a liquidy bowl of beans? I wasn't sure if they were meant to be eaten alone or dipped or what... strange. Like i said, service was fine and food was fine enough, but I walked out past the 12 obese people and swore never to come back.
(3)Katie S.
So, I live sorta in suburbia. Which means that going out for a quick weeknight bite might involve a chain restaurant. Yes, I know chains are like the Velveeta (not really real!) of the restaurant world and there are oodles of other choices, but my minimum expectations are usually met and it's easy and usually fairly cheap. My bar for Chili's is set remarkably low. But tonight, it was a lofty and unachievable goal. Drinks: 3 stars Although the drinks were cheap thanks to Happy Hour specials, they took way to long to come out, considering how not busy it was. Menu: 2 stars Did something change about the menu? I feel like there is less on it and they got a new copywriter that is out to sabotage them. At least try to make the food sound interesting. I mean, on a menu of 30 or so items, to make none of them really sounds appealing is a feat. Also, for the record, "taco seasoned ground beef" is something most of us can do at home. Also, I must lodge a complaint about the pictures. I understand about the photo staging - using different food vessels, making the most appealing looking bite, etc. I do, however, believe that the portions should be similar. The photos only exacerbated my disappointment with the lacking portions (keep reading). Food: 1 star We had the pretzels for an appetizer which were tasty, as expected. It comes with cheese sauce, which is basically nacho cheese without the peppers or chilis. And they give you only enough for about half the pretzels. Husband had the slider burgers and they actually got his custom order right, and he thought they were pretty good. But to his point, he said it was hard to screw up tiny cheeseburgers. I had the fajitas combo - chicken and steak. I've had the fajitas before and it has always been a sizzling pile of meat and vegetables. This time, it was sizzling, but it was hardly a pile. A 'scant grouping' would describe it better. There was a piece of steak about the size of the tiny half of my palm that was actually cooked fairly decently. Then there was a chicken cutlet that was moist, but that was it's only redeeming quality. It was pure chicken white. It had not seen the hot side of a grill or pan directly. And it managed to have no flavor whatsoever, save for the black pepper sprinkled on it. How does fajita meat have no flavor? I didn't think it was possible. Blargh. The fajitas came with 3 tortillas, and a little tower of toppings which included: chili lime sour cream, guacamole, pico de gallo, salsa, pickled jalapeño, and shredded cheese. Again, the portions were scant. Service: 2 stars We were seated and profusely apologized to that our computer gizmo was given to another table. Three people actually tried to get us one. No really, we didn't come to a restaurant to play computer games - we're not 8 years old. Our server was friendly. He failed to mention anything about the Happy Hour specials to me and there was no signage to tell me so I had to ask A. if it was still happy hour and B. what the happy hour specials were. He was pleasant and friendly enough about ordering and delivering food, and even checked in at an appropriate time. When I refused to eat any more of my bad fajitas leaving most of the chicken behind, he asked if I would like a box. I said, "No, the chicken was pretty bad actually." He said he was sorry to hear that. I asked him if it looked like my chicken had been grilled at all? He said "No, not really. Maybe a tiny bit." If you say so. It wasn't until I was signing the bill that I went through the items, and son of a gun, there was an "entertainment fee" tucked up in the middle in between some stuff. As a cynical business person, I have to assume this was an idea cooked up at corporate - tuck in the entertainment fee and most people won't even notice it. This fee is for the use of the computer gizmos, even though the games that are on the gizmos also cost money. We asked about the entertainment fee, which he replied was for the use of the computer gizmo....oh...wait...you don't even have one. Nope. He took the receipt as if to correct it, and then realized the card had already been charged. He struggled with what to do about it now, and then asked if he could just give us a dollar. Um, sure. He proceeded to take a dollar from his tip on another table and give us the dollar and a computer gizmo. I'm not sure what to call this category: 1 star You get one star for telling me to have a good night as we're walking out. You get no more stars because when I said to the manager looking character, "It was pretty bad tonight. Very disappointing." Her response was "I'm sorry to hear that. Good night." Nothing else...no questions...just a dismissal. That makes an average of 1.8 stars. I want to be able to count on chains. I guess even Velveeta gets moldy sometimes.
(2)James C.
The food here is ultimately forgettable, but let's not pretend that anyone goes to Chili's for the James Beard award winning chefs or Michelin star menu. It was edible and we didn't have to send anything back. Our bill of $64 was crazy though. I thought that we were trading great food for lower prices but I was sorely mistaken. High prices for subpar food. I'll probably never return. The saving grace was our server Dominic. He was very down to earth and didn't come off as phony. Way too good of a server to be working at Chili's to be honest.
(2)Brenda S.
Stopped in for a quick bite to eat.. We had a waiter named Dominic. He is awesome.. Kids are impatient we all know, so thanks to him for placing my kids order first.. .. He was down to earth.. I would suggest him to other people to serve your table.... The food so far is good.. Waiting on my main meal.... We will see how it goes... It's here now.. Bout to get my grub on..
(3)Leigh A.
Usually this Chilis is mostly ok if you go in for sit down service. The servers are usually nice but not attentive. The electronic tablets on the table are really lame. I don;t come to a restaurant to order online or play video games for a fee. The food is really kinda barely acceptable. Ordered pick up from here recently. It was awful. My soup was cold. The fries were soggy, cold and just gross. The burgers were terrible with soggy buns. My grilled chicken salad was warm and wilted. They forgot my dressing on the side. The only thing I would go back here for are alcoholic beverages. So, I probably will not be going back any time soon.
(2)Jimmy L.
Don't use the tabletop gizmo, you will get charged for the games and not even informed of the charge. Not impressed, better choices out there.
(2)Sarah P.
Heck yea I'm a fan of Chili's. I ate their lunch special, Turkey sandwich on toast with side salad and fries.. Damn whoda thought a turkey sandwich could be so good?! The swiss cheese was melty, the turkey itself was charred a bit on the edges, and the toast was the thick Brioche type with a crunch and then softness.... I don't know how they do other parts, but they do the lunch parts well. And cheap!
(4)Jason K.
We went here for some last minute Valentine's Day dinner. Everywhere else had a huge wait, but here we called ahead and by the time we got there we were seated. Did the 2 for $20 dinner deal. The Guacamole was great. I had the ribs, but wasn't a big fan. Not much meat on them. The coleslaw was no good either. My other half had the fiesta chicken which was decent. Not bad for $40 walking out the door, drinks and tip included. Our server did a great job, and we had a pretty good experience. Not making this a habit tho, that's for sure.
(3)Melissa F.
I don't typically write reviews for chain restaurants, but this place just hit strike 3 for me. My husband and I are frequenters to Chili's. The chips and salsa with a side of ranch is definitely a staple in our house. The food is always decent enough. It's Chili's - you know what you are getting by going there. Service is typically poor. Between wait staff disappearing, lacking any sort of personality, or being incredibly slow, I haven't had great service at this location. After 3 separate botched to go experiences, I think we may be done with my love affair with Chili's. The first situation was a forgotten side, whatever. I can deal with it. The second time, we placed an order online and it was never entered into their queue (how, I don't know) but I had to wait for 15 minutes while they cooked my food. I did get free chips and salsa out of it but still, I didn't order food to go so I could sit in a restaurant. And now the third time, two items missing from my order. Really? So my husband called to get it rectified and the person answering the phone says "...ok?" like it's not their problem. He's on his way to attempt to get those items right now. If they attempt to charge him for them, my rating will be altered to a one because now I'm annoyed. Not really the customer is always right mentality at this place! ARGH!!!
(2)Amy W.
It's a Chili's-nothing more, nothing less. Their service is either right on, or abysmal.
(3)Karrie M.
I used to go to Chilis with my college roommate quite often - we went for the chips and queso and boneless buffalo wings, and they were always fantastic. Granted, we also usually consumed several margaritas around the same time, so perhaps that enhanced the quality of the food. I hadn't eaten at Chilis for over a year, so I convinced my boyfriend to go with me, and I was very much looking forward to my queso and wings. Maybe my tastes have matured, or maybe the lack of large amounts of alcohol unmasked the mediocre flavors, but both appetizers were "eh". Unfortunately, that was all I ordered for my meal :( The service was so-so, but they did have these cool little things called Ziosk's on the tables - a little touchscreen pay-as-you-go thing so at the end of your meal, you could just pay the check right there and leave. That thing was worth one star by itself, which if you do the math (3-1) doesn't leave many stars left for the rest of the experience.
(3)Justin E.
Tried to go on my birthday and they refused to give me a free dessert or sing to me. Service was average for lunch time, nothing special. Food was good and fresh.
(3)Christopher H.
Went for lunch with Lucy today. I've been there a bunch of times and it's pretty good. Service was really good other than a long wait for a refill on our drinks. Chicken fajitas for two never seems to disappoint, but I thought the side of rice tasted horrible. Lucy didn't like the rice either so I know that one wasn't just me. Chilis food is chain restaurant quality which to me means hit or miss. You probably won't get anything here that blows you away. It's good but I probably won't go back anytime soon.
(3)Nana H.
I went to to try the 3 courses for $20 special it was a great way to try out the menu without spending alot of money.
(3)Curtis S.
Decent service, fair prices, but nothing that just caught me that made me want to go back. My wife and I tried the 3 courses for $20.00. I felt the food was good, I had the quasidilla diner and I enjoyed the flavor and you got a decent portion. It's a nice place to go if you are hungry and just need to get a quick bite.
(3)Kate B.
Terrible service. Im talking really, really bad. I have eaten here many, many times because it is near my school and pretty cheap/really casual for a sit down place. The service is consistently bad. Once in a while it will surprise you and be OK, but thats rare. There is a waitress Brittany, who seems to be working everytime I am there and she is terrible. We have complained about here more than once... luckily its corporate so they will try to entice you back with coupons, not a total loss. The food is typical, if youve been to chilis, you know what it tastes like-- its not bad. Service, however, leaves a lot to be desired!
(1)