Yes, it's crowded at lunch. Why? It's simply the best quality and service of ANY fast food chain. If you're looking for variety, it's not your spot. For the very best fried chicken sandwich you've ever tasted, you can't go wrong. Eat the waffle cut fries right away, they contain no preservatives and aren't as good cold. I really like the Polynesian sauce on mine. If you have any problems here, ask for Jamie. He is the manager and super nice young guy.
(5)
Melissa S.
I've visited this location 4 times, 3 times were to replace either part or all of a food order. The 4th time I was about to order food but after waiting almost 7 mins without being noticed I walked out. I talked with the store manager and expressed my feelings and concerns. The store manager just wanted to send me on my way with some coupons and an apology. Sometimes, "sorry" isn't enough. I work in management doing food service and the service I got at this location was absolutely pathetic. There was a shift supervisor working in the drive thru area that never turned around the notice the front counter if anyone was standing there, which I were. There was an employee that was ringing up another employees order,....neither noticed me. I felt like a ghost.. I'll never go back to this place again, ever.
(1)
Scott N.
I'm very shy and don't want to be friends with the people behind the drive-thru speaker. They always ask for my name. I don't really like that. It's not a huge deal, but I don't want my name announced out there: Hey Scott! your greasy fast food fried chickens' here! I tell them "Elvis". And everyone totally loses it. they tell me they don't believe me and act like A. it's the funniest damn thing they've ever heard and want to chat me up and joke about it, or B. it's totally scandalous and want to spit in something. Not an isolated incident. What if that were my real name? I know of at least 3 Elvises: Presley, Costello, and one of the chicken hawks from Looney Tunes, so it's not inconceivable. Sandwiches are good and cheap. The bag that the sandwich comes in is more air-tight than most and if you don't open that up and eat quickly, your bun can get steamed soggy. So don't get it to drive home and eat 20 mins later.
(3)
Sonya S.
Seem to remember it tasting better when visiting in South Carolina. Was disappointed by it when this store opened in Madison.
(3)
Chy L.
This is the one place where I'd come and just order the chicken, no sides, don't care about drinks. Just take my money and give me your delicious chicken! Seriously, their chicken are stand outs. We ordered the spicy chicken sandwich, chicken nuggets, chicken strips, lemonade, and waffle fries. The chicken is deliciously seasoned and fried to perfection. The sauces: Polynesian (what a totally random name for a sauce, not sure why it's given this name - maybe because it's like a paradise in your mouth?): think sweet and sour sauce from a Chinese take-out place. Chick-fil-a: a BBQ-y honey mustard Pete's hot sauce: omggood! Best mixed with the Polynesian sauce!
(5)
Joshua B.
I was going to try this place on the opening day. I drove past with my wife and we said NO WAY. The lines for the drive thru looked super long and the interior of the restaurant looked packed to the gills. Well tonight I was at home myself and figured I'd chance it so I could get some of this southern goodness. It was about 8pm and the drive thru was still full. I wasn't in the mood to eat inside so I opted for the drive thru. Chick-fil-a knew this was going to be a big deal. They had multiple staff coordinating cards in the drive thru. They offered menus and as soon as you reached a point further up you placed your order. Even further up the drive thru you would make your payment. This isn't permanent, it's just a way for them to get the cars moving quickly and efficiently. Every single person I spoke with tonight was SUPER friendly and some even had a sweet southern accent. The food was good, I ordered the original chicken sandwich and had the waffle fries. I made my meal a large and it was only $6.85. This is very reasonable for the very tasty sandwich and fries that I received. Welcome to Madison Chick-fil-a, you'll be a hit!
(5)
Miranda H.
I am updating my previous review, because I just has lunch there and it wasn't a complete mad house like it has been in my previous visits, less stressful, didn't feel like I needed to rush so someone else could have my table, and I actually got a parking spot in the restaurants lot, happy happy joy joy! The Chicken Cobb salad is what I had today, it was worth the nearly $8 price tag, lots of chicken, and the veggies were fresh. I tried the avocado lime ranch dressing, loved it, not for the calorie conscious though ;) live a little I suppose! All the employees are so friendly and helpful, it's nice to see :)
(4)
Jeff M.
I had heard about how amazing this 'fast food' restaurant was for a while now, but I didn't fully appreciate it until one moved in a few blocks away from where I work. My co-worker basically forced us to go around the opening and he seemed to be a seasoned pro, knowing what specialty sauces to order and all. I kept it simple and ordered a cheeseburger (psych!), I had a chicken sandwich (they only serve chicken related products). I have since returned and will admit that I am shamefully addicted to their Chick-fil-A sauce! Seriously, why do you have it coveted behind the counter, just expect that I will want it and don't just give me two. I want more of that stuff. As it goes for customer service, they get it. At first when they had someone come to our table to check on us I was a little put off... but then she refilled my beverage and started to enjoy my experience that much more! Even down to the small detail of asking for my name in the drive-thru menu and then when I pull around to the window greeting me by my name (and sometimes being impressed before I realize that I gave them my name). Oh yes, I am a fan and the hype is all true!
(4)
Beth W.
Oh how I love my Chick-fil-a. This is not your average fast food fried chicken. My go to is the regular sandwich but the nuggets are also a solid choice. I'm not a big fan of their breakfast options which is weird because it's pretty much the same stuff. This location gets minus a few stars because it can be somewhat inconsistent. Usually you'll get that perfect crispy chicken but seemingly all too often something just isn't quite right-under fried, over fried or something odd about the seasoning. It's such a bummer when it's disappointing :(
(3)
John G.
Damn Homie. This chicken is good. I had Chick-fil-A for the first time a few years ago in Kansas City. My wife kept telling me it was the greatest thing since sliced bread, so I had to give it a shot. It was pretty good, not the most amazing chicken ever but very good, and the service at that location was fantastic. The manager personally took us under his wing and made us feel like we were both appreciated and at a real restaurant. Needless to say, for a fast food chain I was more than impressed. Well, now Madison has a Chick-fil-A. I went on opening day to give it another shot, and they had both the service and crowd under control. They had brought in employees from some of their southern stores and were actually assisting people with traffic, the drive through, you name it. I've never seen something like this for a fast food chain, they realized how popular it would be and planned appropriately. That's not to say there weren't a million people trying to get there, but the lines flowed smoothly and soon enough I had my delicious chicken strips, sandwhich and waffle fries. If there's anything to knock, it's that the menu is pretty limited. The food I mentioned above is just about all there is to it. They have shakes as well, they're pretty solid. But that chicken. Oh man is it good. Fresh taste, not some KFC "what did I just eat" mess. It's uber tasty. Sadly, as much as I planned to just "give them a chance", I found myself there the next 3 days straight. Ruh Roh. #TastyHeartAttack P.S. For what's it worth, I'm reviewing their restaurant not their politics, so don't shoot me! :)
(4)
Shruti W.
Let me begin by saying Chick-fil-A is a fast food restaurant, so don't come here expecting something more than that. That being said, Chick-fil-A does a decent job at providing a consistent product, which I appreciate from a fast food chain. The food is pretty good for a fast food option, and I would choose it over most other fast food joints any day. The spicy chicken sandwich is pretty well seasoned and actually has a bit of a kick. The most impressive thing here, though, is the quality of service. We stopped here the weekend it opened, after making a quick trip to the mall and finding ourselves hungry and not in the mood for anything longer than a drive through trip. I expected there to be a long line, so when we rolled up to the drive through to a fast moving, relatively short line, I was very surprised. The Chick-fil-A staff was extremely prepared to handle the crowds they anticipated on opening weekend, as there were people handling multiple lines of cars at several points in the drive through. Someone handed us menus as we entered, another person took our orders a bit further down, and yet another person collected our payment and gave us sauce and napkins. We arrived at the window very quickly, where we were handed our food, and that was it! Every single person we interacted with was very polite and addressed us by name, which we were very impressed with. I'm interested to see if Chick-fil-A maintains this quality of service at this location, because that alone is reason enough for me to choose Chick-fil-A over other fast food options.
(4)
Karen L.
Let me start by saying that I lived in Memphis for 3 years, right around the corner from a Chick-fil-A. So I LOVE me some Chick-fil-A, was super sad to move to a state without one, and was super excited to eat here while visiting my sister. Thus, I am not exactly unbiased when it comes to my beloved chicken. At 1:30pm on a Saturday, the place was mobbed. I opted for the drive-thru, since at least I could wait in the comfort of my car, and carefully navigated entering the lane from the mall frontage road -- let's just say, some folks are not too good at this kind of thing, and it gets a little tight in there. However, once the line split into two lanes, it was smooth sailing, and the order-taker was, if possible, even friendlier than I remember from Memphis. She even took my name for the order, which was then confirmed at the pick-up window where my food was ready and waiting. Most impressively, my order was exactly was I'd requested, down the sauce (they often forgot that in Memphis...), and my milkshake sans whipped cream and cherry (which I was asked when I ordered). And the food, of course, was fabulous. I'm embarrassed to admit how quickly I wolfed it down... I've yet to encounter a better milkshake, my chicken strips were amazingly tender on the inside and crunchy on the outside, and the fries were...well, they were fine. I dearly miss their short-lived sweet potato fries, and it would be the highlight of my year if they would bring them back, but alas, I think I'm out of luck on that one. Thus, I'm happy to report that this outpost of Chick-fil-A more than lives up to its name. Take it from a semi-Southerner, you've gotta try it!
(5)
Anthony K.
Awesome as always !!! Just opened today and it's packed. With the large crowd, they are moving us quickly.
(5)
Jonathon C.
Chick-fil-A gives me a delicious meal to look forward to whether breakfast, lunch or dinner!!! I love the chicken minis and the spicy chicken sandwich. The lemonade is addictive and the service is OUTSTANDING!! I think I'm going to hit it up right now; I'm getting hungry just thinking about it.
(5)
Thomas C.
So I decided to give this place another try. Went through the drive-thru, placed my order and thought everything was going to be better than the last time. Wrong. I placed an order for a grilled chicken sandwich, no cheese. Asked to have them repeat the sandwich to me to make sure they got it right. Grilled chicken sandwich no cheese. Perfect Drive up, hand over my card, get me bag and soda and I'm off and on my way. Ate the fries, drank some soda, opened the box to a crispy chicken 2 slices of cheese. Clearly requirement #1 for a job at this place is to be dumb as humanly possible or 2 points of IQ higher than dirt, whichever comes first. The plus side, for my stuff fast and hot, but still a total waste of space on this planet. Go to Jason's Deli on the backside of the mall, way better sandwiches.
(2)
Miles H.
Even with the SUPER long looking lines on opening day, I got my food within' minutes of ordering! I went on the inside and only took me minutes to order as well! I actually did the First 100 opening promotion too! They made it a blast! The food is definitely soops tasty! Waffle fries! Mmmmmm! All around polite service! They have dedicated employees to come by tables asking if you need anything! Soda refill, napkins, even throwing out any trash you may have! EAT MORE CHICKEN! The owner guy seems nice, calm, and down to Earth! Believe It! I'm Gonna Be King of the Chicken Eaters!
(5)
Ashley H.
Chicken. Would you like that with a side of chicken? Oh wait, more chicken! Chick-fil-a certainly has a single minded purpose--your primary options are going to be chicken breast (breaded or grilled), on a bun or no bun, and waffle fries. The difference from most fast food places is that the chicken breast is actually a chicken breast rather than a "nugget" or re-formed patty. As a result of this obsessive focus, service is extremely speedy. As an example, I got a coupon for a free breakfast item. At the drive through, it took about 2 extra minutes at the window for my biscuit sliders so they gave me an extra slider. One bummer about the process is that the food is immediately put inside a bag or box; as a result, any sort of crispiness from either the chicken or waffles fries is lost due to the steam. I recommend the kids' meal as the most efficient meal; I honestly think the size is adequate, and apparently there's a secret deal where you can refuse the kids' toy and get a tiny ice cream serving instead. The cleanliness and customer service is A+. All of the employees are very polite and efficient. An employee is always circulating around the restaurant, ensuring that all tables are cleaned with a disposable wipe, taking trays, and helping with any requests like refills or extra sauces. Overall, Chik-fil-a good example on how to improve on drive-through joints.
(4)
Nate A.
The staff is amazing, the food is amazing, and the service is fast! I love everything about Chick-fil-A! I camped out overnight for the Grand Opening and would do it again in a heartbeat!
(5)
Andrew L.
Spicy chicken sandwich was really tasty. Southern style, so pickles and mayo. Still fast food, but tastes pretty fresh. If you have kids, they have a great play land. Staff were very friendly. If wait til after the holidays til the hype dies down though.
(4)
K V.
Nothing special. Just a typical fast food place that focuses on chicken. I suppose if I was pulling off the interstate in the middle of nowhere and had to choose between a McDonalds, a Burger King, an Arby's, and a Chick-fil-A I'd probably choose the Chick-fil-A, but otherwise I'm not sure why I'd come here again.
(3)
Ally M.
I had Chick-fil-A for the first time when this location opened up, and I have to say that I was impressed with the quality of the chicken that was in my spicy chicken sandwich. It is miles above the "chicken" that they serve at other fast food restaurants, and the flavors are great too.
(4)
Forthe W.
Fast food fried chicken with amazingly good service and even better waffle fries. This location is spotless inside and the workers are always very pleasant. Even during the long lines on a Saturday at lunch time, they get your order and food out quickly. Don't forget they close on Sundays.
(5)
Kim U.
I'm a first-timer, and I was impressed. I brought my son, and he gobbled up the kids chicken nuggets and fresh fruit. I had a chicken wrap and it tasted delicious! I was pleasantly surprised...especially for a fast-food joint.
(4)
William B.
Ate here for the first time. Had a pleasant experience. For was alright, but the portions were a bit misleading. The staff was super friendly and very helpful. The place is new and updated, seems clean. Overall good experience.
(3)
Peter G.
I went the first day they opened because I had never been to a chick fil a and had heard great things. They handled the crazy opening with surprising ease. I am happy to saw that the friendly, courteous service hasn't changed. Lemonade is great and I really liked their spicy chicken sandwich.
(5)
Jeanne R.
I am a transplant to Madison from Va and while I love living in Madison there are many things I miss from home. Chick fil a is one of those things! I was so excited when they opened one 5 min from my house! Stopped by the day after their grand opening and was almost deterred by the crowd. Convinced my husband to stick it out with me. Surprisingly the massive line took no time to get through and I got my chick fil a! This is the only fast food restaurant I ever eat at. Love the food and they are always so friendly.
(5)
Scott H.
Let me start off that when I went here, it was PACKED. Tons of people were inside that day, but that didn't hurt my experience much at all. The service was pretty fast and actually pretty nice for a restaurant that full. I ordered some chicken nuggets with fries and a soda, and it was tasty. I wish that I could go get a refill myself instead of waiting in a long line. But, their employees are always helping around the restaurant, so you just need to ask one of them. Also, I like the little ketchup packets :) Overall, I'd say this is a pretty good place to eat, but it can be packed. On the day we went there, the parking lot was full and we had to park at Longhorn Steakhouse and walk across the street.
(4)
Jay G.
Best service I've ever had at any restaurant ever. Not even exaggerating. Also great food as always with chick fil a
(5)
Max S.
Fine! I will praise the huge corporation with a positive review, they have earned it! Today was my second visit and the place just does it right. Very nice staff, so much so that it is surprising and seems out of place at a non sit down get a menu restaurant. Of course it is being run by folks from the company at the moment but hopefully that will not change once those folks leave to open the next location. The food is above average right above McDonalds/Wendys and right near Culvers. But it is the service. They way they treat employees must be pretty decent, it would be hard to be that pleasant if they underpaid, overworked. Bottom line, it is a quality product served by better people.
(5)
Eric L.
It's good but overhyped. I like the chicken but wish they'd cook the waffle fries a little bit more.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : No Waiter Service : No Drive-Thru : Yes Caters : Yes
Bill F.
Yes, it's crowded at lunch. Why? It's simply the best quality and service of ANY fast food chain. If you're looking for variety, it's not your spot. For the very best fried chicken sandwich you've ever tasted, you can't go wrong. Eat the waffle cut fries right away, they contain no preservatives and aren't as good cold. I really like the Polynesian sauce on mine. If you have any problems here, ask for Jamie. He is the manager and super nice young guy.
(5)Melissa S.
I've visited this location 4 times, 3 times were to replace either part or all of a food order. The 4th time I was about to order food but after waiting almost 7 mins without being noticed I walked out. I talked with the store manager and expressed my feelings and concerns. The store manager just wanted to send me on my way with some coupons and an apology. Sometimes, "sorry" isn't enough. I work in management doing food service and the service I got at this location was absolutely pathetic. There was a shift supervisor working in the drive thru area that never turned around the notice the front counter if anyone was standing there, which I were. There was an employee that was ringing up another employees order,....neither noticed me. I felt like a ghost.. I'll never go back to this place again, ever.
(1)Scott N.
I'm very shy and don't want to be friends with the people behind the drive-thru speaker. They always ask for my name. I don't really like that. It's not a huge deal, but I don't want my name announced out there: Hey Scott! your greasy fast food fried chickens' here! I tell them "Elvis". And everyone totally loses it. they tell me they don't believe me and act like A. it's the funniest damn thing they've ever heard and want to chat me up and joke about it, or B. it's totally scandalous and want to spit in something. Not an isolated incident. What if that were my real name? I know of at least 3 Elvises: Presley, Costello, and one of the chicken hawks from Looney Tunes, so it's not inconceivable. Sandwiches are good and cheap. The bag that the sandwich comes in is more air-tight than most and if you don't open that up and eat quickly, your bun can get steamed soggy. So don't get it to drive home and eat 20 mins later.
(3)Sonya S.
Seem to remember it tasting better when visiting in South Carolina. Was disappointed by it when this store opened in Madison.
(3)Chy L.
This is the one place where I'd come and just order the chicken, no sides, don't care about drinks. Just take my money and give me your delicious chicken! Seriously, their chicken are stand outs. We ordered the spicy chicken sandwich, chicken nuggets, chicken strips, lemonade, and waffle fries. The chicken is deliciously seasoned and fried to perfection. The sauces: Polynesian (what a totally random name for a sauce, not sure why it's given this name - maybe because it's like a paradise in your mouth?): think sweet and sour sauce from a Chinese take-out place. Chick-fil-a: a BBQ-y honey mustard Pete's hot sauce: omggood! Best mixed with the Polynesian sauce!
(5)Joshua B.
I was going to try this place on the opening day. I drove past with my wife and we said NO WAY. The lines for the drive thru looked super long and the interior of the restaurant looked packed to the gills. Well tonight I was at home myself and figured I'd chance it so I could get some of this southern goodness. It was about 8pm and the drive thru was still full. I wasn't in the mood to eat inside so I opted for the drive thru. Chick-fil-a knew this was going to be a big deal. They had multiple staff coordinating cards in the drive thru. They offered menus and as soon as you reached a point further up you placed your order. Even further up the drive thru you would make your payment. This isn't permanent, it's just a way for them to get the cars moving quickly and efficiently. Every single person I spoke with tonight was SUPER friendly and some even had a sweet southern accent. The food was good, I ordered the original chicken sandwich and had the waffle fries. I made my meal a large and it was only $6.85. This is very reasonable for the very tasty sandwich and fries that I received. Welcome to Madison Chick-fil-a, you'll be a hit!
(5)Miranda H.
I am updating my previous review, because I just has lunch there and it wasn't a complete mad house like it has been in my previous visits, less stressful, didn't feel like I needed to rush so someone else could have my table, and I actually got a parking spot in the restaurants lot, happy happy joy joy! The Chicken Cobb salad is what I had today, it was worth the nearly $8 price tag, lots of chicken, and the veggies were fresh. I tried the avocado lime ranch dressing, loved it, not for the calorie conscious though ;) live a little I suppose! All the employees are so friendly and helpful, it's nice to see :)
(4)Jeff M.
I had heard about how amazing this 'fast food' restaurant was for a while now, but I didn't fully appreciate it until one moved in a few blocks away from where I work. My co-worker basically forced us to go around the opening and he seemed to be a seasoned pro, knowing what specialty sauces to order and all. I kept it simple and ordered a cheeseburger (psych!), I had a chicken sandwich (they only serve chicken related products). I have since returned and will admit that I am shamefully addicted to their Chick-fil-A sauce! Seriously, why do you have it coveted behind the counter, just expect that I will want it and don't just give me two. I want more of that stuff. As it goes for customer service, they get it. At first when they had someone come to our table to check on us I was a little put off... but then she refilled my beverage and started to enjoy my experience that much more! Even down to the small detail of asking for my name in the drive-thru menu and then when I pull around to the window greeting me by my name (and sometimes being impressed before I realize that I gave them my name). Oh yes, I am a fan and the hype is all true!
(4)Beth W.
Oh how I love my Chick-fil-a. This is not your average fast food fried chicken. My go to is the regular sandwich but the nuggets are also a solid choice. I'm not a big fan of their breakfast options which is weird because it's pretty much the same stuff. This location gets minus a few stars because it can be somewhat inconsistent. Usually you'll get that perfect crispy chicken but seemingly all too often something just isn't quite right-under fried, over fried or something odd about the seasoning. It's such a bummer when it's disappointing :(
(3)John G.
Damn Homie. This chicken is good. I had Chick-fil-A for the first time a few years ago in Kansas City. My wife kept telling me it was the greatest thing since sliced bread, so I had to give it a shot. It was pretty good, not the most amazing chicken ever but very good, and the service at that location was fantastic. The manager personally took us under his wing and made us feel like we were both appreciated and at a real restaurant. Needless to say, for a fast food chain I was more than impressed. Well, now Madison has a Chick-fil-A. I went on opening day to give it another shot, and they had both the service and crowd under control. They had brought in employees from some of their southern stores and were actually assisting people with traffic, the drive through, you name it. I've never seen something like this for a fast food chain, they realized how popular it would be and planned appropriately. That's not to say there weren't a million people trying to get there, but the lines flowed smoothly and soon enough I had my delicious chicken strips, sandwhich and waffle fries. If there's anything to knock, it's that the menu is pretty limited. The food I mentioned above is just about all there is to it. They have shakes as well, they're pretty solid. But that chicken. Oh man is it good. Fresh taste, not some KFC "what did I just eat" mess. It's uber tasty. Sadly, as much as I planned to just "give them a chance", I found myself there the next 3 days straight. Ruh Roh. #TastyHeartAttack P.S. For what's it worth, I'm reviewing their restaurant not their politics, so don't shoot me! :)
(4)Shruti W.
Let me begin by saying Chick-fil-A is a fast food restaurant, so don't come here expecting something more than that. That being said, Chick-fil-A does a decent job at providing a consistent product, which I appreciate from a fast food chain. The food is pretty good for a fast food option, and I would choose it over most other fast food joints any day. The spicy chicken sandwich is pretty well seasoned and actually has a bit of a kick. The most impressive thing here, though, is the quality of service. We stopped here the weekend it opened, after making a quick trip to the mall and finding ourselves hungry and not in the mood for anything longer than a drive through trip. I expected there to be a long line, so when we rolled up to the drive through to a fast moving, relatively short line, I was very surprised. The Chick-fil-A staff was extremely prepared to handle the crowds they anticipated on opening weekend, as there were people handling multiple lines of cars at several points in the drive through. Someone handed us menus as we entered, another person took our orders a bit further down, and yet another person collected our payment and gave us sauce and napkins. We arrived at the window very quickly, where we were handed our food, and that was it! Every single person we interacted with was very polite and addressed us by name, which we were very impressed with. I'm interested to see if Chick-fil-A maintains this quality of service at this location, because that alone is reason enough for me to choose Chick-fil-A over other fast food options.
(4)Karen L.
Let me start by saying that I lived in Memphis for 3 years, right around the corner from a Chick-fil-A. So I LOVE me some Chick-fil-A, was super sad to move to a state without one, and was super excited to eat here while visiting my sister. Thus, I am not exactly unbiased when it comes to my beloved chicken. At 1:30pm on a Saturday, the place was mobbed. I opted for the drive-thru, since at least I could wait in the comfort of my car, and carefully navigated entering the lane from the mall frontage road -- let's just say, some folks are not too good at this kind of thing, and it gets a little tight in there. However, once the line split into two lanes, it was smooth sailing, and the order-taker was, if possible, even friendlier than I remember from Memphis. She even took my name for the order, which was then confirmed at the pick-up window where my food was ready and waiting. Most impressively, my order was exactly was I'd requested, down the sauce (they often forgot that in Memphis...), and my milkshake sans whipped cream and cherry (which I was asked when I ordered). And the food, of course, was fabulous. I'm embarrassed to admit how quickly I wolfed it down... I've yet to encounter a better milkshake, my chicken strips were amazingly tender on the inside and crunchy on the outside, and the fries were...well, they were fine. I dearly miss their short-lived sweet potato fries, and it would be the highlight of my year if they would bring them back, but alas, I think I'm out of luck on that one. Thus, I'm happy to report that this outpost of Chick-fil-A more than lives up to its name. Take it from a semi-Southerner, you've gotta try it!
(5)Anthony K.
Awesome as always !!! Just opened today and it's packed. With the large crowd, they are moving us quickly.
(5)Jonathon C.
Chick-fil-A gives me a delicious meal to look forward to whether breakfast, lunch or dinner!!! I love the chicken minis and the spicy chicken sandwich. The lemonade is addictive and the service is OUTSTANDING!! I think I'm going to hit it up right now; I'm getting hungry just thinking about it.
(5)Thomas C.
So I decided to give this place another try. Went through the drive-thru, placed my order and thought everything was going to be better than the last time. Wrong. I placed an order for a grilled chicken sandwich, no cheese. Asked to have them repeat the sandwich to me to make sure they got it right. Grilled chicken sandwich no cheese. Perfect Drive up, hand over my card, get me bag and soda and I'm off and on my way. Ate the fries, drank some soda, opened the box to a crispy chicken 2 slices of cheese. Clearly requirement #1 for a job at this place is to be dumb as humanly possible or 2 points of IQ higher than dirt, whichever comes first. The plus side, for my stuff fast and hot, but still a total waste of space on this planet. Go to Jason's Deli on the backside of the mall, way better sandwiches.
(2)Miles H.
Even with the SUPER long looking lines on opening day, I got my food within' minutes of ordering! I went on the inside and only took me minutes to order as well! I actually did the First 100 opening promotion too! They made it a blast! The food is definitely soops tasty! Waffle fries! Mmmmmm! All around polite service! They have dedicated employees to come by tables asking if you need anything! Soda refill, napkins, even throwing out any trash you may have! EAT MORE CHICKEN! The owner guy seems nice, calm, and down to Earth! Believe It! I'm Gonna Be King of the Chicken Eaters!
(5)Ashley H.
Chicken. Would you like that with a side of chicken? Oh wait, more chicken! Chick-fil-a certainly has a single minded purpose--your primary options are going to be chicken breast (breaded or grilled), on a bun or no bun, and waffle fries. The difference from most fast food places is that the chicken breast is actually a chicken breast rather than a "nugget" or re-formed patty. As a result of this obsessive focus, service is extremely speedy. As an example, I got a coupon for a free breakfast item. At the drive through, it took about 2 extra minutes at the window for my biscuit sliders so they gave me an extra slider. One bummer about the process is that the food is immediately put inside a bag or box; as a result, any sort of crispiness from either the chicken or waffles fries is lost due to the steam. I recommend the kids' meal as the most efficient meal; I honestly think the size is adequate, and apparently there's a secret deal where you can refuse the kids' toy and get a tiny ice cream serving instead. The cleanliness and customer service is A+. All of the employees are very polite and efficient. An employee is always circulating around the restaurant, ensuring that all tables are cleaned with a disposable wipe, taking trays, and helping with any requests like refills or extra sauces. Overall, Chik-fil-a good example on how to improve on drive-through joints.
(4)Nate A.
The staff is amazing, the food is amazing, and the service is fast! I love everything about Chick-fil-A! I camped out overnight for the Grand Opening and would do it again in a heartbeat!
(5)Andrew L.
Spicy chicken sandwich was really tasty. Southern style, so pickles and mayo. Still fast food, but tastes pretty fresh. If you have kids, they have a great play land. Staff were very friendly. If wait til after the holidays til the hype dies down though.
(4)K V.
Nothing special. Just a typical fast food place that focuses on chicken. I suppose if I was pulling off the interstate in the middle of nowhere and had to choose between a McDonalds, a Burger King, an Arby's, and a Chick-fil-A I'd probably choose the Chick-fil-A, but otherwise I'm not sure why I'd come here again.
(3)Ally M.
I had Chick-fil-A for the first time when this location opened up, and I have to say that I was impressed with the quality of the chicken that was in my spicy chicken sandwich. It is miles above the "chicken" that they serve at other fast food restaurants, and the flavors are great too.
(4)Forthe W.
Fast food fried chicken with amazingly good service and even better waffle fries. This location is spotless inside and the workers are always very pleasant. Even during the long lines on a Saturday at lunch time, they get your order and food out quickly. Don't forget they close on Sundays.
(5)Kim U.
I'm a first-timer, and I was impressed. I brought my son, and he gobbled up the kids chicken nuggets and fresh fruit. I had a chicken wrap and it tasted delicious! I was pleasantly surprised...especially for a fast-food joint.
(4)William B.
Ate here for the first time. Had a pleasant experience. For was alright, but the portions were a bit misleading. The staff was super friendly and very helpful. The place is new and updated, seems clean. Overall good experience.
(3)Peter G.
I went the first day they opened because I had never been to a chick fil a and had heard great things. They handled the crazy opening with surprising ease. I am happy to saw that the friendly, courteous service hasn't changed. Lemonade is great and I really liked their spicy chicken sandwich.
(5)Jeanne R.
I am a transplant to Madison from Va and while I love living in Madison there are many things I miss from home. Chick fil a is one of those things! I was so excited when they opened one 5 min from my house! Stopped by the day after their grand opening and was almost deterred by the crowd. Convinced my husband to stick it out with me. Surprisingly the massive line took no time to get through and I got my chick fil a! This is the only fast food restaurant I ever eat at. Love the food and they are always so friendly.
(5)Scott H.
Let me start off that when I went here, it was PACKED. Tons of people were inside that day, but that didn't hurt my experience much at all. The service was pretty fast and actually pretty nice for a restaurant that full. I ordered some chicken nuggets with fries and a soda, and it was tasty. I wish that I could go get a refill myself instead of waiting in a long line. But, their employees are always helping around the restaurant, so you just need to ask one of them. Also, I like the little ketchup packets :) Overall, I'd say this is a pretty good place to eat, but it can be packed. On the day we went there, the parking lot was full and we had to park at Longhorn Steakhouse and walk across the street.
(4)Jay G.
Best service I've ever had at any restaurant ever. Not even exaggerating. Also great food as always with chick fil a
(5)Max S.
Fine! I will praise the huge corporation with a positive review, they have earned it! Today was my second visit and the place just does it right. Very nice staff, so much so that it is surprising and seems out of place at a non sit down get a menu restaurant. Of course it is being run by folks from the company at the moment but hopefully that will not change once those folks leave to open the next location. The food is above average right above McDonalds/Wendys and right near Culvers. But it is the service. They way they treat employees must be pretty decent, it would be hard to be that pleasant if they underpaid, overworked. Bottom line, it is a quality product served by better people.
(5)Eric L.
It's good but overhyped. I like the chicken but wish they'd cook the waffle fries a little bit more.
(3)