First off- we love the Cheesecake Factory and have been to several. This is hands down the worst experience we've had for service- food and overall experience. The staff was unhelpful and rude. The food was tasty however not to Cheesecake Factory standards at all. Did not appear to put any effort into food preparation. We've eaten at the Cheesecake Factory in VA Beach since and had our faith restored but will not be wasting our time nor our money again at the Richmond location.
(2)
Mike B.
Not typically a big fan of chain restaurants, but we had some gift cards given to us about a year ago, and finally decided to wade through the endless line waiting to get into Cheesecake. I'm glad we did. We went for a late lunch, but I don't think it matters when you go.....you're going to wait. We had the loaded tater tots for an appetizer, which were awesome. I had the classic burger, and my wife the baja chicken tacos. We both liked out meals very much, and it's a TON of food. To the point that there was no way we were going to order cheesecake. Here's an idea for Cheesecake: put a scoreboard type sign on the outside of your building somewhere, and show the current average wait time. There are ALWAYS people sitting around outside your front doors waiting for their number to come up, and I would bet most people like me just drive on by, assuming that the wait is in the range of 1 hr. But if the "scoreboard" said the average wait was 15, 20 minutes or whatever, I would be inclined to swing in and eat. Just a thought.
(4)
Vishal P.
We went for lunch last Saturday to celebrate my wife's birthday. (We've been going to Cheesecake Factory to celebrate her birthday since last four years now.) For appetizers we almost always go for the delicious Avocado Egg Rolls. After finishing appetizers and drinks, we decided to take-home the main course as the kids started to act up a little. My wife decided to try Farfalle With Chicken And Roasted Garlic. But being a vegetarian, she requested to hold the chicken. She asked whether it would be possible to add a few more vegetables as a replacement to chicken, and the waitress said yes. After the kids went to bed, we lit up some candles and sat down at the table to have a romantic birthday dinner. But alas, the pasta dish that my wife ordered had bacon in it. A lots of it! She gets repelled by meat, and just couldn't eat any of it. This, in spite of our clear instructions to the waitress about her being a vegetarian. Overall, we like the place. The place is always crowded, but we hardly ever had to wait more than 20 minutes to get a table. The staff is usually friendly. BUT if you're a vegetarian, and ask them to hold the chicken, beware!
(2)
Anuj B.
I can't give it less than 5 stars. You might say I am biased but have all the reasons to be biased. The ambience and flavor of food is just phenomenal. Cheesecake Factory doesn't need a review as everyone knows it's pure value for your time and money. The restaurant staff is very courteous and you will be seated asap, that's their mission. Music is good and it depends which location you are seated. If I go myself, I usually sit in the bar area. I orders cashew spicy chicken, dogfish beer tall and tiramisu cheesecake and I will tell you, all came out pretty good. It was worth sketching out an evening in the one of favorite restaurant by yourself.
(5)
Charles B.
I have been visiting Cheesecake Factory going back to the B-More harbor location and they always give you a lot of food and a great atmosphere for groups but it's still a franchise. The Richmond location is a great spot and the service is always good here. Of course we ordered so much food and then packed it all up because we had to eat the cheesecake. Even with great service and a menu so big you need to be quizzed on, I give out a 3 because the food is just ok, not in a disappointing way but you know going in you will drop $$$ and your saying after the fact ....that was ok but not great I think I'm one of the few that like the Cheesecake Bistro that used to be out Stony Point.
(3)
Chandler S.
I have never been a fan of The Cheesecake Factory in the past but I decided to give them a try for brunch. Again, I was disappointed. The french toast was tasteless and really like eating a giant hunk of bread. The syrup did not do it any justice because it also lacked a delightful taste. I waited for 10 minutes before my waitress came to say she would be longer. Being that it was a warm day and I was seated on the patio a glass of water would have been nice. My food came out before the bread for the table arrived. Overall i was not pleased with my food or service. I will probly not go back for food but the cheesecake is still amazing.
Service was good and professional. I had the pit roast beef sandwich and it had no taste what so ever but the fries were good, but could have had a bigger portion. My daughter had the miso salmon and it was huge and very good. My wife had the meatloaf and she loved it.
(3)
David H.
Not sure why this place is so popular (everywhere), the menu is approximately 35 pages long and filled with lots of stuff that will make you wish you cooked instead. why is all of the cheesecake so damn sweet?
(1)
Lisa N.
Food - I ordered the Louisiana Chicken Pasta and I must say, the portion was more than I expected. Definitely had the most food out of all my friends' dishes. My dish itself was on the bland side and lacked sauced. I had to add extra salt and other condiments to give it more flavor. The chicken however was really crispy, just the way I like it, without being dry. Price - Cheesecake Factory is on the more expensive side so I would come only for special occasions, not a regular dinner spot. Service - My group's waiter was beyond nice and explained to us all the dishes we had questions on very thoroughly. Our water was constantly refilled and he somehow always came at the right time to ask us how we were doing.
(3)
Lynda C.
I just love Cheesecake factory! Its worth the wait, when its crowded!
(4)
Washington D.
My server Armani was great. The food was delicious and the atmosphere was beautiful. Most definitely will be back!
(5)
Phil M.
Amazing food. We had a pizza, and it was fresh and hot. The peppers and toppings were just enough. The red velvet cheesecake was decadent. Our server was very accommodating and friendly. The restaurant was clean and in good standing. I would suggest this restaurant to anyone!
(5)
Lamar J.
Initially, my plans for yelp were to only review small, lesser-known, mom-and-pop establishments. Clearly, chains would not make this list. However, since myself and a friend have been on a happy-hour kick, I had to add Cheesecake Factory to the list. Here's why: Pros: Options and affordability are the driving factors that can make or break a place as a happy-hour haven. Their menu has three pages that include 40 (yes....40!!!) appetizer/small plate options. Have your typical burger sliders, or you can live a little and indulge in chicken samosas (they're great if you like curry). Salads also make the cut for those who want them, but a salad is the last thing on my mind after a day's work. As far as drinks, there are a few cocktails (do a long beach iced tea if you can handle it) along with select wines, beer, and well-drink options which are typical for a happy hour. The icing on the cake for this place is that EVERY SINGLE OPTION on the menu is LESS THAN $7!!!!! (Imagine that I'm yelling this in a field of wacky waving inflatable arm flailing tube men and a cloud of confetti). The cons: Happy hour is restricted to the bar area. So, you have to get there early on more popular days, and you can't enjoy your drinks outside. The only location for RVA is in the west end- Traffic is generally unbearable and the crowd may be a little too "buttoned-up" if you're looking for a place with flair. If the short list of cons doesn't deter you, it shouldn't, stop by between 4 to 6 Monday through Friday and enjoy!!
(4)
Kate M.
Super long wait, that's my only complaint. I'm not even that mad about the wait itself, because they can't control that. I'm mad that they told us that we would be seated by 6:30, and then we weren't seated until 7:30. Anyways, other than that, the food was amazing. It was a little pricy, but the servings were huge. It's a hard place to go on a diet, but the "skinnylicious" menu had a lot of great options (not just salad or chicken like most skinny menus have). I got the skinny shrimp and pasta! Also, we had the fried macaroni and cheese balls. THEY WERE AMAZING omg. Everything there is delicious!!!
(4)
Ashley G.
Service? Meh. Fries? Decent. Fish tacos? Cold, dry, stale, bland. 14$ I'll never see again. After asking for more tarter or fish taco sauce, it was still bland as the days are bright. Such a disappointment. After seeing me clearly dissatisfied with my food the server didn't make a move to ask why. (I'd only eaten one and picked at the second. There were a total of four) Asking desperately for more flavor didn't seem to tip him off either. Humpf.
(2)
Lisa W.
1. I LOVE their food! I seriously don't think I've ever had anything I didn't like there. BUT... 2. Their tables are WAY too close to each other. Last time I went they tried to sit us at a 2 person table that you had to scoot sideways to get into because there were other people so close on both sides. We asked to wait for another table and so did 3 groups after us that they tried to sit there we noticed. I'd rather wait longer for a table than have a meal where you are uncomfortable the whole time.
(2)
Shari S.
The Santa Fe Salad. Oh MY. It was massive & absolutely delicious. Hubs, who isn't a salad person, proclaimed it quite tasty as well. I love salads that are chopped finely & already dressed, so you get a perfect combination of flavors in every bite. This salad meets that requirement to a T (tea? tee? what's up with that phrase anyway?!). Grammar aside, I've got a pretty strong case of like going on for this dish, and can't wait to try it again. One gripe if you will about Cheesecake Factory: their portions are SO huge that I never have room afterwards for cheesecake! And since I'm rarely going home straight afterwards, getting a slice to go isn't an option either. But hey, if that's the worst thing I have to complain about, I'd say I came out ahead.
(4)
Cassandra G.
I always like the Cheesecake Factory, but it took way too long for the food to come out and the waitress really didn't pay us much attention. Which I didn't understand bc it was 10pm and pretty empty. Didn't have any cheesecake, but my chicken tacos were good. :)
(4)
Trusty T.
Salad dressing was a cup of MAYO!! Soup was a bowl of yellow creamy stuff with a couple of corn kernels sunk to the bottom. Bread on sandwich was so hard you couldn't cut it with a knife. Benches had fake padding (please don't plop down on it!). My husband got a stomach ache afterwards and I instantly lost all my energy the rest of the day (a sure sign I had eaten something unhealthy). We usually enjoy our dates. This one? Horrible. I was so upset we'd spent our money on something so ridiculously bad. If it weren't for the name, the decor, and the overpriced cheesecake, they'd have gone belly up a long time ago.
(1)
Devin H.
I wouldn't normally give a place that I waited 2 hours to get seated 5 stars but I absolutely loved the place. We were at a near by hotel meeting up with some friends and have always wanted to go to a Cheesecake Factory.To start things off sure there was a large wait, but it's The Cheesecake Factory on a Saturday evening. There is an amazing outdoor mall right beside the restaurant so that makes the wait time less stressful. We did some walking around and then decided to hang near the bar for a bit. I will admit that the bar was super packed but I got all the help that I needed from not only the bar tenders but also the waiters as well. Like I said before, it's a well known restaurant on a Saturday night. When we finally got seated our waitress, Abby was very helpful and attentive. The food is actually fairly priced and the Bang Bang Chicken and Shrimp was out of this world!! I wound give 10 stars to the food alone. Of course you have to finish with a cheesecake duh! There's over 25 different kinds and if you like Tiramisu then don't bother looking because it's heavenly. They were even nice enough to point is in the direction of a good bar near our hotel. All in all, if you don't mind a wait, definitely check this place out if you are in Richmond.
(5)
Sarah S.
Eh... The decor is lovely. And that's it. Drinks tasted more meh then I remember. Food literally tasted worse then McD's. Desert was really off today. I could not tolerate to finish my cheesecake, it just wanted strange and wrong and it was literally painful to eat because of the weird taste / sensation. I can't describe it but it was bad. Everything was pricey as well. Meh.
(2)
Amal H.
I really love the cheese cake factory. I always go there with my friends. It is a bit pricy, but what ever. Who outs a price on fun :). Garlic bread is a must have! I am a steak lover, i have tastes the steak mignon, and this other peppered steak thingy ( i always forget the name, i think steak dian) both are delicious. I have tried the s'mors, white chocolate macadamia, godiva, dolce de lece, red velvet, and lemon something all good. My fave was s'mors. Great place, i love coming here with friends. The only reason why i took a star away was because of the stupid no reservation crap. I called to reserve a table for 13 and apparently they do not reserve!!!!!!!!! Like seriously we are 13 people, wtf!
(4)
Brian B.
Oh Cheesecake Factory how I loathe when my girlfriend convinces me to eat at your establishment. Your food is overpriced and not that great. It's obvious that you're a cheesecake place that serves food just to get people in the door to pay $7 for a slice of cheesecake. Your cheesecake is good, sometimes great. But everything else... it's obvious it's just thrown together to get people in there to buy cheesecake.
(3)
Worldhopping M.
Cheesecake factory decor and menu is nice and predictable. However, this particular location is good if you want to eat other people's chewed up food- all 10 of the utensils on our table and the plates we were provided were filthy. Really ames me question how clean it is behind the scenes if even the clean dishes are this disgusting!
(2)
Bryce C.
I cannot believe I am giving the Cheesecake Factory such a high review, but it was actually shockingly good on my last visit. I went for lunch around noon on Sunday and we were immediately seated. Their tables are notoriously close together, so we ended up moving to a high top by the bar. I will note that the silverware and bread plates at both tables were really dirty and we asked for them to be swapped out. Our server, Armani, was great, no complaints at all. We ordered the fried cheese, samosas, avocado egg rolls, and the smokehouse burger to share. Of course it was way too much food. The fried cheese was pretty standard and the samosas were super flavorful, but the standout were the egg rolls. They were perfectly cooked and served with a delicious dipping sauce. We immediately went home and looked up copycat recipes. The burger was cooked exactly how we asked, something that is normally not done and the fries were perfectly salty. Neither of us could really enjoy the burger as we were so full, but it was still a great choice.
(4)
Nastassia M.
I usually frequent "Cheesecake Factory" in other areas, and decided to visit this location at Short Pump. After, ordering my usual meal with a medium steak, I noticed the portion to be different than those at my table. I requested them to correct the portion accurately. The waiter was extremely nice however, her manager Jen Anderson walked to my table and stated, " if you want more you'll be charged additional"next time", because I've personally weighed each meal. This was not the correct response as a manager, the concern should have been addressed with an apology and the meal portion should have been mitigated immediately.
(2)
Andy G.
Everything is always good here.
(4)
Doug G.
We keep going back because our friend likes this place but it noisy, loud, overpriced and the food is mediocre. Over the past few years I've watched protein servings get smaller while servings of low cost lettuces, etc get larger. Fish & chips is perfect example - the pieces of fish keep getting smaller and the pile of cole slaw grows. The other thing that grows is drink prices and the wait for service. Monday night I was served a $14 glass of Irish whiskey with a lime wedge dropped in it. I told the waiter I didn't want lime in my whiskey and he disappeared for another 10 minutes before bringing me glass of brown liquid that didn't taste much like Jameson's but did still taste of lime. But we keep going back back - I guess we'll never learn.
(2)
Gabriela F.
Came in on January 12 at about 9:00 to celebrate a birthday. Service started on the bad side. Could have been the server who started our table couldn't keep up but it really wasn't busy when we showed up! He disappeared for about 15 minutes came back with drinks and disappeared again for a wile, never came back!! a waitress then pick up our table and totally turned things around for us, she was very polite and did a great job suggesting desserts and drinks. Food was mediocre!!!! Had orange chicken, which was breading not much chicken!! Calamari was good but the sauces where nothing special and very little of it, which was fine the lemon that's served with it was perfect! Desserts where of-course delicious!
(2)
Brett B.
Great menu great service. Lots of choices. Wait staff very professuonal. Got the big burrito and it was big and tasty. It is usually packed and is a great location next to short pump mall. Recommend without reservation.
(5)
Liz C.
Hadn't been to CF in a long while and was shocked at the prices. The unrealistic portion sizes are supposed to compensate for the prices, I guess, but it's really wasting food unless you want to eat leftovers at home the next day. We had the meatloaf with mashed potatoes and what was described as succotash. My meatloaf had a stack of cooked stringy onions on the top, while my companion's had both onions and mushrooms. The meat was overly spicy, a bit too much pepper, and was slightly on the dry side, no gravy or sauce included. The mashed potatoes were redskin and included a lot of lumps, tasted fine though. The "succotash" wasn't really what we Southerners define as succotash, i.e. corn and lima beans, often with tomatoes. It was grilled corn, sweet peppers, onions and, again, something very spicy added. It was good, just not succotash. The restaurant was virtually empty at 2:30 pm on a Friday. The service was very good, except the oddity of my companion's water glass being refilled while my tea glass sat there half-filled. In an hour and a half, the tea glass was never refilled....and at $2.95 for it, that was not good. Add to that the tea being VERY weak and tasteless, and this restaurant lost another star. We had no cheesecake. After the prices of the meal, there was nothing left for dessert at an overpriced restaurant that we will likely never revisit.
(2)
WILLIAM N.
We went on a Sunday afternoon and it was busy. So I got a piece of original cheesecake and a slice of carrot cake. For over $16 for the two. The cheesecake almost had a bad pudding consistency, the topping had a weird sour flavored topping. And it was SMALL! The carrot cake was dry, and wasn't even a full piece. Almost like someone cut one piece on a bad angle. I'm assuming the frosting was an attempt at a cream cheese flavor, but was a cheap imitation. I have ate at other CF's and had amazing desserts, but this was horrible. I will most likely never go back to one after this. And to top it off, the cashier for the takeout area made a loud sigh when she looked at the receipt and I didn't tip. Why would I tip at a two minute carry out stop?
(1)
Lacey D.
Usually this place is awesome, but I went there last night with my gal friend and she ordered the Four Cheese pasta and I ordered the Tex Mex Eggrolls. Well this morning I woke up at like 5 am and my stomach was KILLING ME, well all I could do was make it to the toilet. It was coming out both ends. I texted my friend and told her that The Cheesecake Factory gave me food poisoning and she said she was feeling sick too and didn't know what she ate, but since she ate only half of one eggroll it didn't make her as sick as it made me. Not a good experience this time. We had a waiter named Jefferey he was very nice though.
(3)
Diana M.
I wonder if the owners ever read these reviews? They certainly don't pay attention if they do. We didn't have a problem with service or food but dirty bread plates? It's as if they don't care to check if what they put out is clean. The floor under our table was covered in food and trash and all around the dining room it was noticeably dirty. Leaves one to wonder about the cleanliness of the kitchen? I expect more from a what I thought was a top shelf restaurant. I know it can be busy but the restaurant was not as it was early 3:30 on a Friday. A time most would be preparing for dinner service maybe I just watch to much Hells Kitchen!
(2)
Naba Q.
Absolutely worst service Iv had at a restaurant. The waiter was never around when needed, we had to keep asking for him. The appetizer platter we ordered was very oily and the salmon seemed undercooked, not very pleasant taste. We told the waiter we did not like it, the manger came and asked why we did not like the platter, and he seemed very upset and rude about the situation. I guess we should've just lied and said we liked it. The manager should of at least been much nicer about the situation. This was not during a busy time either!
(1)
Deborah B.
The Cheesecake Factory is consistently a favorite. The service is always good, the food is always great and the atmosphere is really nice. Not to mention it's in Short Pump Mall, so it's convenient to grab a bite and do some shopping. My only complaint is PARKING.. like I said, it's at the Mall, so be prepared to deal with traffic and a shortage of parking spots. IMHO, it's a great place to meet with friends or celebrate any occassion!
(4)
Garmboyz J.
My wife called to place the order and ask me to pick it up on my way home from work. Got there, said i'm here for a pick up under name Jack. She asked me what i ordered and i said i'm not sure because my wife called but i'm sure there's gotta a miso salmon in the order 'cause that's what i always get. Apparently she gave me someone's else order that has the miso salmon in there. Got home and didn't realize that they gave me the wrong order. Wife called back and explain it the manager. This is what he said " ITS NOT OUR GIRL'S FAULT BECAUSE YOUR HUSBAND DIDN'T CONFIRM THE ORDER ". So i had to got back there again, the girl who gave me the wrong order and manager was there as well and none of them said anything to me. So it was my friggin' fault right ?!?!? i'm the one should be saying i'm sorry ?!?!?. Well, as a restaurant owner/server/manager. I'm speechless !!!
(1)
Art R.
It was very busy we waited 40 min to be seated that was ok b/c they said it was going to be 30 to 40 min the food was ok the price was high 180.00 for 4 people 2 mixed drinks at 11.00 each no drink prices on menu the meal size was on the smaller size and the steaks were small for the price (12 Oz rib eye 26.00) the cheesecake was the best part
(3)
Sam S.
I always ask myself why I put myself through this after I eat at The Cheesecake Factory. The food is good and the portions are more than fair but 60-90 minutes for a wait and they're proud of their food too; don't believe me? Check out their prices.
(3)
Ryan M.
Not a fan. Perhaps I should come here exclusively for the desserts, but I'm not even that crazy about desserts. Why do people go crazy over this place with the price tags these dishes have? And why does their menu have to be 20 pages long, with FULL page advertisements in them. Am I opening a ValuPak or am I opening a restaurant menu? Come on. Tried the pot stickers, which were flavorful and moist as they should be, but the dish was totally killed by the oil it was floating in. Definitely unnecessary, and salted the entire thing far too much. Shame, because they could have saved face with a 2 star rating instead of a 1. Because my opinion matters, or something. Went with their Carbonara pasta, and opted to have the spaghettini replaced with penne. I think that substitute was a good move, but the entire dish was totally off kilter. The sauce was the consistency of water. The "sauce" was STARTING to get the flavor to where it should have been, but just fell short. Sorry, but 80$ for an appetizer, a couple drinks and a couple entrees for sub-par food is a joke.
(1)
Nikki G.
Had orange chicken, side of mashed potatoes, my mom had fish & chips. The crab artichoke dip is great but I found the croutons greasy. Our lunch sizes were huge! Delicious food, nice service. We were in the corner so that was my big issue but I didn't ask to move. Tiramisu cheesecake is bomb.com ! Love the Firefly cocktail!
(4)
Cindy E.
If I had to eat a meal here...never mind, I really would never eat a meal here again. Not just this Cheesecake Factory specifically. ANY Cheesecake Factory. I've tried the omelettes. I've tried the burgers. The pasta dishes. Several appetizers. And the only thing I've ever enjoyed is the cheesecake. The Vanilla Bean is my absolute fave. This weekend I tried the potstickers. They were drowning in a pool of something disgustingly similiar to soy sauce. I asked the server for a small plate so that I could rescue my potstickers. She took too long; the sauce had already become one with the dumpling. They were completely ruined. And I'm not sure they would've been good had I requested no "sauce." The texture of the filling was just...off. I really despise this place. Just be a cheesecake factory. Don't have a 22-page menu of horribleness. I'd really be impressed with just 22 different kinds of cheesecake.
(1)
Navia G.
Be prepared to wait if you're here to dine during peak hours. This is a great CF location. Service is usually good here, food quality is great, and the restaurant is always really clean. I usually prefer to stick to my local RVA haunts, but this place's dining room is so big that sometimes it just makes sense to arrange a group dinner here. Almost everything I've had here is great, except for the fish tacos. Don't waste your money on those.
(4)
Jose R.
Unfortuantely the last few times i visited this location the food was Sub-par and that's being kind. My steak tasted as if it had been nuked. Our Calamari was horrible, could not even finish our meal. We left this branch five mins after receiving our meal. Full plates left right on the table. Happily paid to leave our disappointment sitting on the table. Walked over to Maggiano's to make up for our experience at this location.
(2)
Randy S.
Place sucks I was sitting outside with my wife when bird poop fell on our table it took a while for them to find us a new table and we were finally moved inside and did not get a new plate and received no type of discount
(1)
Eris J.
Worst experience ever! Ive been dining here for years and things seemed to have changed. We had the fried macaroni and cheese - tasted great! It was all good until we had the lunch carbonara, my favorite dish from Cheesecake Factory. Yuck! It was so incredibly bland, frozen Kroger brand pasta would have tasted better. The worst part of it all was when we told the manager, she had a bad attitude and was very reluctant to provide any restitution. Luckily our great waitress got us a refund. We left her a note, detailing our issues. Hope she read it. Won't be back.
(1)
S W.
Server was friendly and kept drinks filled. Bread basket was lackluster. Butter was too hard to spread on it. Daughter's pasta dish was dry and we requested a bowl of extra sauce. Huge portion and shared with her friend. Teriyaki chicken with rice was delicious. The rice was just okay without any sauce on it. The table split a red velvet cake. Cake was good but not enough cake. It had too much cheesecake filling. Nice decor. Women's bathroom could use some attention. A special occasion place but not cost effective for a family with young children.
(3)
Yvonne M.
Ive been to CF several times, and not once have I ever had a bad experience.. But this time, I went, in a party of 6...to celebrate a birthday.. Our waiter Hunter was awesome.. Johnny on the spot.. Didnt have to ask or want for anything.. He kept us happy with hot bread and drinks flowing. We ordered a couple appetizers, shrimp and buffalo blasts... the buffalo blasts were recommended by Hunter.. and he was spot on.. they were spicy but delicious.. All was well until my entree came.. I ordered spicy chicken chipotle pasta.. And im sad to say.. The sauce was disgusting... I couldnt believe it... I was so disapointed, but Hunter was pleasant and took it back and brought me a delicious grilled shrimp and bacon club that washed away all my disapointment. I got some sweet potato fries on the side, they were piping hot and yummy as ever... My unlimited amount of strawberry lemonades were also very tasty... The staff was nice enough to come by and sing happy birthday to the birthday girl.. cant say they were even close to in tune, but it was the thought that counts and they brought her a puff of whipped cream with a candle in it and her cheesecake she ordered on a plate that said happy birthday to you on it with sauce... very cute... The cherry on top for the night was my vanilla bean cheesecake... It was slap your momma yummy... I deliberatly took my time eating it and only ate half just so I could save half for the next day and savor the taste... In my humble opinion... Cheesecakes service is awesome... hunter was really great and I hope to get him the next time I come out. Will I go back... Asolutely!!
(3)
Han V.
Fun place to go for happy hour from 4-6pm on weekdays where certain drinks and appetizers are $5. Their mojitos are my favorite. Happy hour is only available in the bar area so arrive early if you can! Otherwise, their food is consistent to every other Cheesecake Factory. Food: 3 Value [HH]: 4 Service: 3 Overall: 3
(3)
Keta B.
It's always busy, so don't let the crowd scare You away.. But the food is always great too! This place is always a treat..the ambiance and decor are always great..along with the servers dressed in all white. It's easy to forget that this place is known for it's Cheesecake because of the menu that is overflowing with options! This particular day my group enjoyed several appetizers to share... But their Home Made meatloaf and Cobb salad are great as well. Oh and the Cheesecake is wonderful..but by the time the food is all gone, it's easy to forget that is an option! There is always a bit of a wait because of the location, but it's worth it especially with a group of people..
(4)
Chrissy D.
I tend to grab a slice or some eats TOGO, can't say as I've had an issue w/that. Dining in is hit or miss, it can be great but expensive!! And sometimes the waits are rodonkulous. But mmmm the cakes (cheese & not) are pretty dang tasty (would deny ever even knowing of its existence should my trainer ask).
(4)
Cammy K.
First off, I was sick so dining out is uncomfortable and makes me grouchy. One thing, the place was FREEEZING. Like super cold, almost to the point of a walk-in cooler, that didn't help things. I had a cocktail- the Sour Apple Martini and it tasted like liquid green jolly rancher. It was just fine with me since I'm a sugar fan and my sinuses were stopped up anyhow. The BF and I split the Pot Stickers- good sear on the dumplings and had decent filling, but WAY too much sesame oil in the sauce they were sitting in. Too much becomes overbearing like fish sauce. If they had a lighter hand, this would have been a super tasty app. I had the Bang Bang Chicken and Shrimp, a Thai-inspired dish over a scoop of rice. Had fantastic flavor, something I needed with my head cold, but the sauce was lacking. I'm spoiled by the dishes at Thai restaurant and I love extra sauce in my curry dishes where you need a spoon to get all the delicious flavors. Having a thinner sauce and more of it would have made it better. I took home a Vanilla Bean Cheescake. Meh. I ended up eating most of the custard on top as not being a fan of New York Style Cheesecake. We went because we had a gift card, that's the only reason we'll go back.
(2)
Judith L.
I wouldn't go so far as to say that I am a fan of the Cheesecake Factory, but at the same time, I don't dislike the place. Their menu is huge. Like, sit down and read a novel big. From appetizers and small plates to tons of entrees, and then don't forget the namesake: cheesecake. It's one of those places that you can be sure everyone in your party will be able to find something that they like (or would be willing to eat). Ended up ordering a ton. We had a $50 gift card and no intention of heading back over here any time soon. Ordered the Buffalo Blasts and they were delicious. Chicken, cheese, and buffalo sauce friend and served with blue cheese dressing. They were crispy, slightly spicy, and the chicken was tender. Also got the Vietnamese shrimp summer rolls, which I would probably skip. Although the veggies (asparagus, mushrooms, carrots) were fresh, the shrimp and rice paper just didn't do it for me. Got the shepherd's pie as well, which was a ton of beef, veggies (mushrooms, carrots, peas, onions) drenched in sauce and topped with a mashed potatoes that had a thin cheese crust over top of them. Not my thing, but it wasn't bad. And the serving was huge. Got the fried shrimp platter, too. Cole slaw was too mayo-y, but the shrimp were large and tasted good. Fries were fries. We were way too full for dessert, even to take home. But trust me when I say you probably won't regret ordering dessert. Their selection of cheesecakes is huge. I remember liking a red velvet one in the past. Overall, slightly on the pricier side but the portions and selection make it a fair choice.
(3)
Aluanna F.
Quality food and service! We ordered the Grilled Chicken Lettuce wraps Mexican Style! Amazing and very well presented. Also the Buffalo Chicken Wings are divine! Must try! The pizza was so-so. Overall loved it, will be craving it for sure. Only had a 15 minute wait considering how busy it was!
(4)
Christopher C.
My wife had a $50 gift card to The Cheescake Factory, so we decided to eat there on one our rare nights out without the kids. We arrived at about 7:30pm on a Friday and the first thing I noticed was that it was loud. The place is built like a big box and it seemed like everyone was yelling to be heard over everyone else. I asked if we could be seated outside, but the waitress said since there were thunderstorms in the area that the outside patio had been closed and it wasn't possible. So she lead our party of 2 through the restaurant, and I saw where she was leading us and started to pray that we weren't going to be seated where I thought she was going to seat us. If you've ever seen speed dating on television, you've probably seen the small tables for 2 that we were led to. This table wasn't against the wall but in the middle of a row of about 12-15 of these tables. When we sat down I could better hear (and probably touch) the guys to either side of me than I could my wife across the table. Then I heard kids crying, people yelling, and a goat bleating (not really) and hollered to my wife that our "date nights" are too rare to get hoarse trying to hold a conversation and that I wanted to leave. We left and ate at Capitol Ale House further east on Broad Street at Innsbrook. I'll update my review one day when we go at an off-peak hour to use up that gift card. The main gist of this review is if you want to be able to hold a conversation without yelling, best avoid this place at 7:30 pm on Friday night.
(1)
Jamie B.
Dirty table, dirty silverware and dirty floor. When I ask to have somebody to replace the silverware and wipe off the table a guy came over and wiped out the window seal which had dead bugs in it and then used the same towel to wipe my table with. When the manager came over at my request I ask why was this store in such dirty shape he told me that he had no excuse. I said If the front is this nasty what must the kitchen look like. He said nothing. We left. As a side note the booth we were sat at had rips in it with food stuck in it. A bad experience
(1)
Xida Z.
Choose carefully, dining experience really depends on what you get The Cheesecake Factory is so American. The portions are huge. The food tastes good and isn't good for you. You can choose your own adventure. Is it going to be Chinese, French, or Southern food tonight? No wonder the decor is purposefully and indistinguishably generic. I've had the fish tacos, light and quite good, and the California omelette, made of no less than five eggs. The appetizers are consistently very tasty though. It might be worthwhile to get apps and skip dinner to dessert. Prices are ok for the size of portions. Ambiance and Service 3/5 Food 3/5 Value 3/5
(3)
Renee L.
Food was great, and it's not nearly expensive like most people think it is, decent service.
(4)
Luvie B.
We came here late sunday night just looking for snacks since we ate dinner earlier.The floors were VERY slippy,star away for that.My SO slipped in fancy combat boots.Anyway the food was really yummy especially the lemon raspberry cheesecake.Our waiter Jeff was a true pleasure.He was super personable and bubbly.He even snagged the last slice of that yummy cheesecake for us early..what a guy!I will return to try other flavors when I'm having another fatty moment.
(4)
Anthony C.
Yeah I know.. its a chain, but hey, most of the time the food is excellent. I normally always get the Crispy Beef and sub the rice with mashed potatoes, but tonight I wanted to try something different, so I got the Over the Top Meatloaf sandwich. It was covered with Swiss cheese, mushrooms and onions. Had some unique spices to it. Can on some thick Texas Toast bread. It was pretty good. The portion was HUGH... I could only eat one half of it. I normally really brag about there appetizers though. I love their fire roasted Aritchoke... in my best Steve Stifler's voice from American Pie, "It's Awwwwwesooome!" We got some fried artichoke hearts last night that I shared with my 3 year old and we both liked them. We wife got the Edamame and all of us liked sucking those soy beans out. My 9 month old daughter even ate a few. I know there cheese cake is what they are known for, but we only really get it when we remember not to get appetizers and save some room. The portions are always really big. Sometimes they can have a huge wait, Monday night we got premo seats without a wait. Pretty kid friendly, our server even brought 2 little plates out with cut up bananas and some bread for our kids. Never really have had bad service there, but they do overbook sections I think and getting you check sometimes can take an extra long time. Conclusion, We like the Factory. Will go back again and again.
(4)
Jessica H.
My step mom and I went shopping at Short Pump the day after Christmas to hit up all the sales. After wards I treated her to lunch since she likes to come here with my dad usually after a day of shopping. I have only been here one other time with my dad - a few years ago. I love the new Skinnylicious menu! It is much more vegetarian/vegan friendly. I am so happy to see alcoholic drinks and also food that are under 550 calories. The regular menu was always impressive but it actually wasn't that vegan friendly. Typically in the past I would get the lettuce wraps but replace the chicken with portobello slices (yummy!). This time I got a Bloody Mary to drink (almost got a Sangria - I was torn), my step mom got a beer. For lunch I got the grilled asparagus but skipped the aioli dip and instead got olive oil. I also got the new mushroom lettuce wrap. My step mom got the polenta (corn cakes) and a salad. We enjoyed everything. It was crazy crowded so we sat at the bar. The best part about the experience was not the food but the service. The bartender was this sweetheart young woman from Brazil (?) who my step mom remembered from previous dining experiences there. She was really sweet and helpful. The whole staff seemed to be very pleasant - I remember this from my other time there with my dad. Oh Virginia I miss your southern hospitality. I wish they'd have a few more vegan options but they have come along way with this new menu! One day I hope they will offer a vegan cheesecake!
(4)
Dana C.
I'm only giving one star because i had to. Went for my daughter's birthday and asked the hostess if they did anything special for birthdays and they said yes, took her name and age on a special pink pad and gave it to the person seating us. Nothing happened. No singing, no nothing. The food was sup par as well. Shrimp and burgers were overcooked. We won't be back. That was a $73.00 disaster.
(1)
Jack L.
A great place for really flavorful appetizers.
(4)
Bethany F.
Ah, the mother of all chain restaurants nestled into a corner of the exquisite and refined Short Pump mall. Get a preview of the patrons who dine here (and likely sitting next to) as you try to angrily wrangle a parking spot in the miniscule parking lot. Come inside to wait 30 minutes for gluttonous over-sized portions that'll cost you more than a trip to the gym. Diners here here are hungry and just got done blowing plastic at the mall. I've never experienced so many people (during one sitting) complaining to management to get free food. I was a waitress for 3 years, I know how it works (and looks like).
(1)
Faye C.
I want to start by saying, I'm actually not a huge fan of cheesecake in general, but I liked the cheesecake factory. The portions are pretty large, we shared an app, and one entree, and a piece of cheesecake - the amount of food was perfect for 2 people. If we had each ordered our own entrees that might be a bit different. I don't think any one leaves the cheesecake factory hungry.... We had the Reese peanut butter cheesecake- Yum, not too cheese-cakey, dynamite shrimp (app), and a shared platter with steak diana and herb-crusted salmon. there's often a line up - try to get there before mall closing time.
(4)
Lee Anne M.
DIVINE cheesecakes ...enough said ...LOVE this place.
(5)
Beercan B.
"Hunger is black, like a deep hole in the middle of nowhere." The 'Kings Dominion' of restaurants get's a normally good review but that's because there's a vocal minority that enjoys sitting for 45 minutes waiting to pay $29 for spaghetti. I, for one, decided to cave in to the hype and try this glutton for bowel punishment for myself. The menu was written by Tolstoy, and as he once said: "It is amazing how complete is the delusion that beauty is goodness." They can put makeup on a pig, but it's still a pig. This place looks like it should be a rich man's Cheddars, but it's more like a Applebee's whore cousin. If you can, sit at the bar...the 'view' is much better, guys and bearded clam-lovers...wink wink, nod nod. Anywho, I had the sirloin and mushrooms and it was actually pretty good..not as good as the cigarette odor that accompanied my dish by the person who brought it to me but after 5 minutes it drifted away. The dish was cooked perfectly and the mix of mushrooms/beef took me on a journey of delights known only by those who probably huff sasquatch farts. Sweet surrender that steak is tender! I actually tried to get the small lunch crowd to begin this chant, but to no avail..apparently, they were too busy their lives...you know the type, a bunch of Obama voters. For dessert, I sampled the sweetest piece of cheesecake known to this universe...I didn't, however, like the judgmental look I got when I requested a chocolate milk to go with it. Go for the experience, stay for the price..no, really...sit for awhile because you're paying too much for this.
(4)
John M.
The Cheesecake Factory portion sizes explain why Americans are fat. That's not to say that the food is not delicious. When I'm trying to be healthy, I can always find something that is both delicious and healthy. The last time I was there was for a business lunch. The brown bread that is served at the beginning of lunch is quite tasty. The menu is huge, so plan to spend 5 or 10 minutes just making it through the many items. Be prepared to take home leftovers. And don't forget that you can get a slice of cheesecake to go!
(3)
Steven A.
This chain has an evil, corporate soul. It is the stereotype for all things that are wrong in the restaurant world. A 450 page menu...very little (if anything) prepared fresh by talented people. Cheery but mostly inefficient servers. You get my drift. BUT! I was at the Short Pump Mall over the weekend on a back to school shopping trip for our little cherub. Shop after shop after shop. I wanted to open a vein just to interupt the monotony. Just when I am in the process of exhausting my last ounce of sanity...there it was. The magical word "Bar" at the end of the Cheesecake Factory sign. In the immortal words of Kim Jong-Il, I needed a "compricated pran." I offered to carry the armload of bags back to the car that was parked (heh heh) waaaaaaaaay far away. My wife tensed for just a split second before relenting to my kind, generous offer. Her eyes narrowed as I turned and walked away, trying to hide that little extra giddy-up in my step. I was on my second dirty bombay sapphire martini when I got busted. She must have tracked my cell phone with her ESP (Estrogen Sensory Perception). Or maybe I am just too predictable. But anyhow I was restored...just in time for the inevitable Crate & Barrel walk through.
(3)
Ken K.
Our daughter's 14th birthday was celebrated here! She always loved this place even as a little girl so we try to find one everywhere we go! The food and service is always consistantly great and she loves to shop at these malls (seems this place is always located at a very nice location,ie Vegas, Charlotte,etc). Just remember parking at these places can be frustrating and the wait could seem like an eternity!
(4)
Andrew W.
Server was wa wa waaaaaa. She didn't have any suggestions, apparently she's never eaten here. She was out of silverware so he dumped a pile of forks on the table with some napkins. Took awhile to take our order and it took awhile to get our order. Ahi tartare was pretty good, nothing to rave about. Chicken Marsala was good, friend had the lunch portion of the chicken carbona and said it was decent. The winner was the Americana burger, looked delicious and got a good review. We also heard about the fried Mac and cheese burger, but this was from another server. Ours wouldn't dare go into details about the food. Pineapple upside cheesecake was good. Overall, the food was slightly below average cheesecake factory and the waitress was just plain awkward. Some of the worst service I've ever gotten.
(2)
Ann N.
This place is always cold, and has a long wait. But I keep going back bc Cheesecake Factory has the best guacamole and cheesecake, of course!
(3)
Nina H.
Insanely large menu that is sure to please everyone in the family. But as usual, if you try and please everyone, you usually don't please anyone. Food is average, but satisfying. New skinnylicious menu is a step in the right direction...something to balance out the 1000calorie piece of cheesecake!
(3)
Dominic B.
I love the Cheesecake Factory in Short Pump.When I come to the Cheesecake Factory, I want to skip right to dessert.Sometimes, I get cheesecake to go because the restaurant has a cheesecake to go section.The Cheesecake Factory offers the best cheesecake in Richmond.The slices are a bit pricey(around $7) but it's worth the dollars.The snickers & white chocolate macadamia cheesecake is delicious.The food is really good and I like the salads.The menu is a book.It takes at least 15 minutes or more to look over the entire menu.The bar area is small. The atmosphere is really nice and social. On packed weekends the restaurant can be loud. Cheesecake Factory has a small waiting area inside.On nice days you can wait outside of the restaurant .The service is usually good unless it's really crowded.Fridays & Saturdays can become very busy.You will experience very long wait times, so getting in early is a smart choice.Whenever you visit the Cheesecake Factory,leave room for dessert!
(4)
Shelly D.
Was told a 15 min wait time that turned into an hour and 15 min!! When we asked when we would get seated we were told another 45 min. When we complained about how long we already waited past the time we were told we got an attitude and was told she didn't really know because she just came on shift!! Once seated they forgot a few things we ordered and I has to wait on my crab bites because they kept burning them. They were just ok. The nachos and lettuce wraps were not good. My daughters burger she said was dry and had no flavor. My husbands hibachi steak was ok. Not a fan and don't plan to go back.
(1)
Dorsi S.
Loved it great atmosphere waited an hour for a table and it was worth every minute the waitress went out of her way to make us comfortable and she was very upbeat and bubbly awesome experience and of course the cheesecake was amazing. There's a bug selection to choose from.
(5)
Katelyn S.
Pretty decent food. I admit the first couple times I went I didn't really like it that much but I've grown to love it. The cheesecake is awesome. I love it. And they have a variety of food to choose from. Always stop here when shopping at Shortpump.
(4)
Lisa G.
See one, seen 'em all. It's a chain. A place to go when you can't think of anywhere more interesting to try. Nothing special, and the menu is way too big, though the cheesecake, of course, is to die for.
(3)
C M.
won't be eating here again, which is a shame as CCF used to be my favorite restaurant. now, the only thing it has going is the nice ambiance. the customer service has really gone downhill. too bad!
(1)
Joanzie P.
I love the variety and amount of choices in menu. All the varieties of cheesecake I have tried here have been excellent.
(3)
Eric C.
The location of the place is in a good spot. There were some good days and bad days at this location. It was mainly good days but the last one was a bad one. I'm the type that likes to stick with what I like. I usually get the hibachi steak or the burrito (don't remember the name but it's the big burrito). The hibachi seak is my favorite dish there. I've had different types of pastas there and nothing really special. I remember I had a flavored lemonade some time ago and it was extremely sour. It was proably the worst lemonade I ever had... The parking kinda sucks because it's a mall and it's usually packed and you have to park really far. All in all...it's good but I wouldn't come here if I was on a vacay and saw it in another state. akatek1
(4)
sherri s.
Okay so last time I was here I raved about my meal, service and great dining experience...but this time...not good. Cheesecake Factory is usually a great place...in every city! But this time I sat at the bar and wow...the Bartender really ruined it for me. She took way too long to get to me...but I was a good sport and waited patiently...once I got my meal, she never checked on me, she forgot my water, never asked to refill my wine, she was not pleasant, and she would not add a gift card to my check. My small salad was saturated in dressing, way too many chunks of tomatoes, and not enough lettuce! I still like CF...but really...tonight was not good.
(1)
Angel S.
The wait for dinner is awful, and you would think it would be because the food is so good but it is not. The bar area is small, so no big deal there. The only reason people come here is the name, but it is not worth the wait or he price. The only reason this got 2 stars and not 1 star is because my in laws really like their meals. I will not be going back.
(2)
Sarah H.
This past Friday my husband and I stopped here for lunch. We were fairly excited about it since we used to enjoy the Cheesecake Factory in Louisville. We were quickly seated at a table that was about 6 inches from another occupied table. We sat and looked at our menus for about 10 minutes without being approached by wait staff. I did notice that the table that was so close to us was being served and figured that maybe that guy wasn't our server. A few more minutes go by and I see two people being sat at the table on the other side of us. Those guests were promptly approached by the same waiter. As he was going back past us he made eye contact with me and then turned to the other table to ask if they needed anything. I sat there a few more minutes because I was sort of in shock. The waiter came back to the table that was sat after us and served them their drinks and took their order. He walked back by us and once again seemed to make eye contact and kept going. At that point we decided to leave. I did stop off at the hostess station to let them know what had happened. A man working there offered to get us a different table but by that time we were over it. I know for certain that I will never try to visit this place again.
(1)
Nicole S.
I love this place! It takes me forever to order because there is such a big selection. But you can't get any better food from a chain. I've actually never even eaten the cheesecake. The ony downside is the expense.
(5)
David R T.
Don't get the "Chicken Chilli". It is too spicy, has mystery chicken meat, and beans not typical beans in chilli. Partly my fault in ordering this dish, but fully described on menu. I went out on a limb when I ordered it.
(2)
Lisa N.
The only thing I come here for is the happy hour! From 4-6PM M-F (please check times depending on the location), appetizers and specialty cocktails are only $5! I suggest getting the J.R.'s Pink Lemonade, Mojito, Taquitos, Fried Mac&Cheese, Calamari, Fried Crab Wontons, and Potstickers. However, you have to sit in the bar area (which can be really really crowded, especially on Thursday and Friday so get there early. Besides the HH, CF is nothing special. It can be overpriced, overcrowded, and service can be slow/inattentive.
(3)
blain t.
I know it is a cookie cutter chain restaurant, but their food has always been pretty good for me. This is in a nice spot, and you can go wander around the mall a bit if the wait is too long (it usually is.) The food is consistently good, and there is always a TON of it. If I want to make it to dessert I have to stop eating halfway through my meal otherwise I'm too full. And just forget about it if anyone orders an appetizer. Good for groups, kids, everyone. We've been three times and we've always had very attentive and great service as well.
(4)
Sean C.
Dropped in for a quick snack around happy hour so we decided to sit down in the bar area and sample the Happy Hour Bar Menu. For 5 bucks a plate we had some great sliders and decent Nachos. The Nachos had two types of cheese and came with Guac, Sour Cream and Fresh Salsa....the plate was huge. They were worth $5. The 4 sliders were also fresh, the rolls were soft and tasty and the meat had a char grilled taste with a hint of pickle. We each had a draft and were out the door for $16.00!
(3)
M B.
This Cheesecake location is lovely! It's right next to/in Shortpump Mall which is fabulous. I have come here several times, each of them being a positive experience. The food, as usual at the Cheesecake Factory, has always been delicious. I came in on a Saturday afternoon with two friends and we were seated in the section of a really nice waitress, who was very patient with us through our chatting which delayed the ordering process haha. She must have come back three times and we were still talking about our personal lives. The service was a little slow, but that could be because it was the Saturday lunch rush. She split the check for us without even asking, too. I'd come back!
(4)
Holly C.
I love going here...it's delicious! The price is right, the food portions are HUGE, and the servers are always excellent :) Also, brunch is amazing!
(5)
Kiara B.
All I have to say- AMAZING! I was very pleased with the service I received at this restaurant. I actually ate here for one of my friend's birthday, and we had a great time. First of all, the service was very good. Despite the large amount of people at the restaurant, we actually received our food in a timely manner. Also, our waiter was pretty hot and incredibly nice. Second, I was pleased with the food. For our appetizer, we ordered nachos and quesadillas, and we were very pleased with them. For the main dish, I ordered the 3 cheese (Maybe 4 cheese?) pasta and it was delicious. One of the best pasta dishes I have ever had in my entire life. I was way too stuffed to actually have a dessert, but I had a bite of my friends (some sort of chocolate cheesecake) and, of course, it was very pleasing. Overall, I would definitely recommend a trip to this location. I am definitely going back!
(5)
Chris C.
Quality of food and service has gone down considerably. We had the waitress Jenny and she spent her time speaking with other waiters rather than attending to her tables. Too many teenage servers.
(1)
Roger Y.
Hmmmm..... this place does way too many items. The cheesecake is good though. Everything caters to Americans' ever-expanding waistlines: huge portions, salt, butter, and heavy cream. That is why they do a good business.
(2)
Matthew L.
This is a really large Cheesecake factory, but still overcrowded. I chalk it up to simple southern tastes. Same large menu, same large portions, same dessert. As usual next to the mall. Not bad, just not special.
(3)
Marie L.
I have eaten at this location a few times, and have thouroughly enjoyed my lunches that I have had there. The pizza is surprisingly delicious and better than most pizzerias in the area...it is huge - I always have leftovers to bring home. They have a chicken dish (exact name eluding me at the moment) that is lightly breaded and served with a really good lemon sauce on top with mashed potatoes - yum. The peanut butter cup cheesecake is my favorite and do try the strawberry lemonade (comes with a sugar ring on the top of the glass which adds to the lemonade).
(4)
Melissa M.
I had to stop at the Cheesecake factory inn Richmond as this is one of my favorite restaurants. I arrived around 1:30pm and was seated outside. It was chilly this day, but they have these awesome heat lamps by each table. I was warm and toasty and enjoyed my sandwich and salad. The waitress was nice, but even nicer to my buddy that was with me...I guess because he's really handsome! All in all, a great experience.
(5)
Peter B.
I am a huge fan of cheesecake and an enormous fan of the Cheesecake factory but theres one thing. The other night I entered this fine establishment with my significant other with a large sum of money ready to treat my other to a fine dining experience, as it was our anniversary and I have had numerous good experiences here. This was a bizzare night though, I would not reccomend going on July 4th as apparently it is "Treat a customer strangely day" or so they would have me believe. First, as I entered the host (who was very nice mind you) asked for my number, i politely informed him i was not gay but appreciated the compliment, he got shy and handed me off to the next host, who promptly leaned over and offered to enter his coworkers number into my phone secretly without my girlfriend knowing, I again politely refused and everyone laughed lightheartedly. After we brushed that off, a waiter came running to the table and gave us a cheesecake, without ordering one and said sorry for the wait, we didn't understand but he left before we could object so we simply ate that. The new waiter came up and all but screamed at us for eating cheesecake before our appetizer, I did not understand if this was a joke or not. Later that night, they let some people in wheelchairs sit next to us which ruined our apetites, I didn't think that was right. Anyways, aside from the strange occurances the food was outstanding, I just don't understand why there were so many asian employees?
(3)
Janet F.
Stopped in here for desert after doing Brazilian steakhouse for dinner on a Saturday night. The cheesecake was, as expected, fabulous! The trouble is, it was so loud in the restaurant that it was very difficult for the order taker to hear what kind of cake we wanted. Additionally, it was hard to even get to the area where you can buy slices of cake a la carte to go because it was so crowded and the staff seemed indifferent to make it any easier for those customers just wanting to take out some cake.
(4)
Brad R.
Overall good atmosphere and good staff. I've been here twice but the second time I got food poisoning. Not fun :(
(2)
Patrick M.
Dining in at The Cheesecake Factory is a little too slow of a business traveler have dinner by himself. However, the large menu makes it a great take out restaurant. Lately, I have been ordering the Tex Mex Egg rolls and the California Omelet. Way too much food for one person.
(4)
Jacob P.
Happened to have a few gift cards to this high quality, high cost restaurant and was glad to have gone with a date. This restaurant is perfect as a special occasion date night, and the service allowed for us to take the meal as slow as we wanted (about an hour and 45). The restaurant has a full bar. My date started off with a blueberry mojito which was perfectly mixed, and I was able to choose Stella Artois on tap from the list of high quality beers on tap including Yuengling and Blue Moon. For an appetizer, we tried the Vietnamese Tacos which we would recommend for any open minded foodie Yelpers out there. For dinner, both of us had steak dishes: Steak Diane and a Petite Filet topped with mushrooms. Although the Steak Diane was a bit more well done than the medium I had hoped for, the Filet was very tender and tasty. For dessert we both had cheesecake, and there is a reason they named the place after it. If you don't save room after the very large portions to eat some cheesecake, you'll be mad at yourself. The Dutch Apple Streusel and the Lemon Raspberry cheesecakes were amazing with every bite and perfectly made. If I could afford, I'd go here far more often, but at this point, knowing an excellent celebration spot is enough for me.
(5)
Mike B.
Not typically a big fan of chain restaurants, but we had some gift cards given to us about a year ago, and finally decided to wade through the endless line waiting to get into Cheesecake. I'm glad we did. We went for a late lunch, but I don't think it matters when you go.....you're going to wait. We had the loaded tater tots for an appetizer, which were awesome. I had the classic burger, and my wife the baja chicken tacos. We both liked out meals very much, and it's a TON of food. To the point that there was no way we were going to order cheesecake. Here's an idea for Cheesecake: put a scoreboard type sign on the outside of your building somewhere, and show the current average wait time. There are ALWAYS people sitting around outside your front doors waiting for their number to come up, and I would bet most people like me just drive on by, assuming that the wait is in the range of 1 hr. But if the "scoreboard" said the average wait was 15, 20 minutes or whatever, I would be inclined to swing in and eat. Just a thought.
(4)
Lisa W.
1. I LOVE their food! I seriously don't think I've ever had anything I didn't like there. BUT... 2. Their tables are WAY too close to each other. Last time I went they tried to sit us at a 2 person table that you had to scoot sideways to get into because there were other people so close on both sides. We asked to wait for another table and so did 3 groups after us that they tried to sit there we noticed. I'd rather wait longer for a table than have a meal where you are uncomfortable the whole time.
(2)
Cassandra G.
I always like the Cheesecake Factory, but it took way too long for the food to come out and the waitress really didn't pay us much attention. Which I didn't understand bc it was 10pm and pretty empty. Didn't have any cheesecake, but my chicken tacos were good. :)
(4)
Vishal P.
We went for lunch last Saturday to celebrate my wife's birthday. (We've been going to Cheesecake Factory to celebrate her birthday since last four years now.) For appetizers we almost always go for the delicious Avocado Egg Rolls. After finishing appetizers and drinks, we decided to take-home the main course as the kids started to act up a little. My wife decided to try Farfalle With Chicken And Roasted Garlic. But being a vegetarian, she requested to hold the chicken. She asked whether it would be possible to add a few more vegetables as a replacement to chicken, and the waitress said yes. After the kids went to bed, we lit up some candles and sat down at the table to have a romantic birthday dinner. But alas, the pasta dish that my wife ordered had bacon in it. A lots of it! She gets repelled by meat, and just couldn't eat any of it. This, in spite of our clear instructions to the waitress about her being a vegetarian. Overall, we like the place. The place is always crowded, but we hardly ever had to wait more than 20 minutes to get a table. The staff is usually friendly. BUT if you're a vegetarian, and ask them to hold the chicken, beware!
(2)
Anuj B.
I can't give it less than 5 stars. You might say I am biased but have all the reasons to be biased. The ambience and flavor of food is just phenomenal. Cheesecake Factory doesn't need a review as everyone knows it's pure value for your time and money. The restaurant staff is very courteous and you will be seated asap, that's their mission. Music is good and it depends which location you are seated. If I go myself, I usually sit in the bar area. I orders cashew spicy chicken, dogfish beer tall and tiramisu cheesecake and I will tell you, all came out pretty good. It was worth sketching out an evening in the one of favorite restaurant by yourself.
(5)
Charles B.
I have been visiting Cheesecake Factory going back to the B-More harbor location and they always give you a lot of food and a great atmosphere for groups but it's still a franchise. The Richmond location is a great spot and the service is always good here. Of course we ordered so much food and then packed it all up because we had to eat the cheesecake. Even with great service and a menu so big you need to be quizzed on, I give out a 3 because the food is just ok, not in a disappointing way but you know going in you will drop $$$ and your saying after the fact ....that was ok but not great I think I'm one of the few that like the Cheesecake Bistro that used to be out Stony Point.
(3)
Chandler S.
I have never been a fan of The Cheesecake Factory in the past but I decided to give them a try for brunch. Again, I was disappointed. The french toast was tasteless and really like eating a giant hunk of bread. The syrup did not do it any justice because it also lacked a delightful taste. I waited for 10 minutes before my waitress came to say she would be longer. Being that it was a warm day and I was seated on the patio a glass of water would have been nice. My food came out before the bread for the table arrived. Overall i was not pleased with my food or service. I will probly not go back for food but the cheesecake is still amazing.
Service was good and professional. I had the pit roast beef sandwich and it had no taste what so ever but the fries were good, but could have had a bigger portion. My daughter had the miso salmon and it was huge and very good. My wife had the meatloaf and she loved it.
(3)
David H.
Not sure why this place is so popular (everywhere), the menu is approximately 35 pages long and filled with lots of stuff that will make you wish you cooked instead. why is all of the cheesecake so damn sweet?
(1)
Lisa N.
Food - I ordered the Louisiana Chicken Pasta and I must say, the portion was more than I expected. Definitely had the most food out of all my friends' dishes. My dish itself was on the bland side and lacked sauced. I had to add extra salt and other condiments to give it more flavor. The chicken however was really crispy, just the way I like it, without being dry. Price - Cheesecake Factory is on the more expensive side so I would come only for special occasions, not a regular dinner spot. Service - My group's waiter was beyond nice and explained to us all the dishes we had questions on very thoroughly. Our water was constantly refilled and he somehow always came at the right time to ask us how we were doing.
(3)
Lynda C.
I just love Cheesecake factory! Its worth the wait, when its crowded!
(4)
Washington D.
My server Armani was great. The food was delicious and the atmosphere was beautiful. Most definitely will be back!
(5)
Phil M.
Amazing food. We had a pizza, and it was fresh and hot. The peppers and toppings were just enough. The red velvet cheesecake was decadent. Our server was very accommodating and friendly. The restaurant was clean and in good standing. I would suggest this restaurant to anyone!
(5)
Lamar J.
Initially, my plans for yelp were to only review small, lesser-known, mom-and-pop establishments. Clearly, chains would not make this list. However, since myself and a friend have been on a happy-hour kick, I had to add Cheesecake Factory to the list. Here's why: Pros: Options and affordability are the driving factors that can make or break a place as a happy-hour haven. Their menu has three pages that include 40 (yes....40!!!) appetizer/small plate options. Have your typical burger sliders, or you can live a little and indulge in chicken samosas (they're great if you like curry). Salads also make the cut for those who want them, but a salad is the last thing on my mind after a day's work. As far as drinks, there are a few cocktails (do a long beach iced tea if you can handle it) along with select wines, beer, and well-drink options which are typical for a happy hour. The icing on the cake for this place is that EVERY SINGLE OPTION on the menu is LESS THAN $7!!!!! (Imagine that I'm yelling this in a field of wacky waving inflatable arm flailing tube men and a cloud of confetti). The cons: Happy hour is restricted to the bar area. So, you have to get there early on more popular days, and you can't enjoy your drinks outside. The only location for RVA is in the west end- Traffic is generally unbearable and the crowd may be a little too "buttoned-up" if you're looking for a place with flair. If the short list of cons doesn't deter you, it shouldn't, stop by between 4 to 6 Monday through Friday and enjoy!!
(4)
Ashley G.
Service? Meh. Fries? Decent. Fish tacos? Cold, dry, stale, bland. 14$ I'll never see again. After asking for more tarter or fish taco sauce, it was still bland as the days are bright. Such a disappointment. After seeing me clearly dissatisfied with my food the server didn't make a move to ask why. (I'd only eaten one and picked at the second. There were a total of four) Asking desperately for more flavor didn't seem to tip him off either. Humpf.
(2)
Kate M.
Super long wait, that's my only complaint. I'm not even that mad about the wait itself, because they can't control that. I'm mad that they told us that we would be seated by 6:30, and then we weren't seated until 7:30. Anyways, other than that, the food was amazing. It was a little pricy, but the servings were huge. It's a hard place to go on a diet, but the "skinnylicious" menu had a lot of great options (not just salad or chicken like most skinny menus have). I got the skinny shrimp and pasta! Also, we had the fried macaroni and cheese balls. THEY WERE AMAZING omg. Everything there is delicious!!!
(4)
Shari S.
The Santa Fe Salad. Oh MY. It was massive & absolutely delicious. Hubs, who isn't a salad person, proclaimed it quite tasty as well. I love salads that are chopped finely & already dressed, so you get a perfect combination of flavors in every bite. This salad meets that requirement to a T (tea? tee? what's up with that phrase anyway?!). Grammar aside, I've got a pretty strong case of like going on for this dish, and can't wait to try it again. One gripe if you will about Cheesecake Factory: their portions are SO huge that I never have room afterwards for cheesecake! And since I'm rarely going home straight afterwards, getting a slice to go isn't an option either. But hey, if that's the worst thing I have to complain about, I'd say I came out ahead.
(4)
Devin H.
I wouldn't normally give a place that I waited 2 hours to get seated 5 stars but I absolutely loved the place. We were at a near by hotel meeting up with some friends and have always wanted to go to a Cheesecake Factory.To start things off sure there was a large wait, but it's The Cheesecake Factory on a Saturday evening. There is an amazing outdoor mall right beside the restaurant so that makes the wait time less stressful. We did some walking around and then decided to hang near the bar for a bit. I will admit that the bar was super packed but I got all the help that I needed from not only the bar tenders but also the waiters as well. Like I said before, it's a well known restaurant on a Saturday night. When we finally got seated our waitress, Abby was very helpful and attentive. The food is actually fairly priced and the Bang Bang Chicken and Shrimp was out of this world!! I wound give 10 stars to the food alone. Of course you have to finish with a cheesecake duh! There's over 25 different kinds and if you like Tiramisu then don't bother looking because it's heavenly. They were even nice enough to point is in the direction of a good bar near our hotel. All in all, if you don't mind a wait, definitely check this place out if you are in Richmond.
(5)
Trusty T.
Salad dressing was a cup of MAYO!! Soup was a bowl of yellow creamy stuff with a couple of corn kernels sunk to the bottom. Bread on sandwich was so hard you couldn't cut it with a knife. Benches had fake padding (please don't plop down on it!). My husband got a stomach ache afterwards and I instantly lost all my energy the rest of the day (a sure sign I had eaten something unhealthy). We usually enjoy our dates. This one? Horrible. I was so upset we'd spent our money on something so ridiculously bad. If it weren't for the name, the decor, and the overpriced cheesecake, they'd have gone belly up a long time ago.
(1)
Amal H.
I really love the cheese cake factory. I always go there with my friends. It is a bit pricy, but what ever. Who outs a price on fun :). Garlic bread is a must have! I am a steak lover, i have tastes the steak mignon, and this other peppered steak thingy ( i always forget the name, i think steak dian) both are delicious. I have tried the s'mors, white chocolate macadamia, godiva, dolce de lece, red velvet, and lemon something all good. My fave was s'mors. Great place, i love coming here with friends. The only reason why i took a star away was because of the stupid no reservation crap. I called to reserve a table for 13 and apparently they do not reserve!!!!!!!!! Like seriously we are 13 people, wtf!
(4)
Sarah S.
Eh... The decor is lovely. And that's it. Drinks tasted more meh then I remember. Food literally tasted worse then McD's. Desert was really off today. I could not tolerate to finish my cheesecake, it just wanted strange and wrong and it was literally painful to eat because of the weird taste / sensation. I can't describe it but it was bad. Everything was pricey as well. Meh.
(2)
Brian B.
Oh Cheesecake Factory how I loathe when my girlfriend convinces me to eat at your establishment. Your food is overpriced and not that great. It's obvious that you're a cheesecake place that serves food just to get people in the door to pay $7 for a slice of cheesecake. Your cheesecake is good, sometimes great. But everything else... it's obvious it's just thrown together to get people in there to buy cheesecake.
(3)
Worldhopping M.
Cheesecake factory decor and menu is nice and predictable. However, this particular location is good if you want to eat other people's chewed up food- all 10 of the utensils on our table and the plates we were provided were filthy. Really ames me question how clean it is behind the scenes if even the clean dishes are this disgusting!
(2)
Bryce C.
I cannot believe I am giving the Cheesecake Factory such a high review, but it was actually shockingly good on my last visit. I went for lunch around noon on Sunday and we were immediately seated. Their tables are notoriously close together, so we ended up moving to a high top by the bar. I will note that the silverware and bread plates at both tables were really dirty and we asked for them to be swapped out. Our server, Armani, was great, no complaints at all. We ordered the fried cheese, samosas, avocado egg rolls, and the smokehouse burger to share. Of course it was way too much food. The fried cheese was pretty standard and the samosas were super flavorful, but the standout were the egg rolls. They were perfectly cooked and served with a delicious dipping sauce. We immediately went home and looked up copycat recipes. The burger was cooked exactly how we asked, something that is normally not done and the fries were perfectly salty. Neither of us could really enjoy the burger as we were so full, but it was still a great choice.
(4)
Nastassia M.
I usually frequent "Cheesecake Factory" in other areas, and decided to visit this location at Short Pump. After, ordering my usual meal with a medium steak, I noticed the portion to be different than those at my table. I requested them to correct the portion accurately. The waiter was extremely nice however, her manager Jen Anderson walked to my table and stated, " if you want more you'll be charged additional"next time", because I've personally weighed each meal. This was not the correct response as a manager, the concern should have been addressed with an apology and the meal portion should have been mitigated immediately.
(2)
Gabriela F.
Came in on January 12 at about 9:00 to celebrate a birthday. Service started on the bad side. Could have been the server who started our table couldn't keep up but it really wasn't busy when we showed up! He disappeared for about 15 minutes came back with drinks and disappeared again for a wile, never came back!! a waitress then pick up our table and totally turned things around for us, she was very polite and did a great job suggesting desserts and drinks. Food was mediocre!!!! Had orange chicken, which was breading not much chicken!! Calamari was good but the sauces where nothing special and very little of it, which was fine the lemon that's served with it was perfect! Desserts where of-course delicious!
(2)
Doug G.
We keep going back because our friend likes this place but it noisy, loud, overpriced and the food is mediocre. Over the past few years I've watched protein servings get smaller while servings of low cost lettuces, etc get larger. Fish & chips is perfect example - the pieces of fish keep getting smaller and the pile of cole slaw grows. The other thing that grows is drink prices and the wait for service. Monday night I was served a $14 glass of Irish whiskey with a lime wedge dropped in it. I told the waiter I didn't want lime in my whiskey and he disappeared for another 10 minutes before bringing me glass of brown liquid that didn't taste much like Jameson's but did still taste of lime. But we keep going back back - I guess we'll never learn.
(2)
Brett B.
Great menu great service. Lots of choices. Wait staff very professuonal. Got the big burrito and it was big and tasty. It is usually packed and is a great location next to short pump mall. Recommend without reservation.
(5)
Liz C.
Hadn't been to CF in a long while and was shocked at the prices. The unrealistic portion sizes are supposed to compensate for the prices, I guess, but it's really wasting food unless you want to eat leftovers at home the next day. We had the meatloaf with mashed potatoes and what was described as succotash. My meatloaf had a stack of cooked stringy onions on the top, while my companion's had both onions and mushrooms. The meat was overly spicy, a bit too much pepper, and was slightly on the dry side, no gravy or sauce included. The mashed potatoes were redskin and included a lot of lumps, tasted fine though. The "succotash" wasn't really what we Southerners define as succotash, i.e. corn and lima beans, often with tomatoes. It was grilled corn, sweet peppers, onions and, again, something very spicy added. It was good, just not succotash. The restaurant was virtually empty at 2:30 pm on a Friday. The service was very good, except the oddity of my companion's water glass being refilled while my tea glass sat there half-filled. In an hour and a half, the tea glass was never refilled....and at $2.95 for it, that was not good. Add to that the tea being VERY weak and tasteless, and this restaurant lost another star. We had no cheesecake. After the prices of the meal, there was nothing left for dessert at an overpriced restaurant that we will likely never revisit.
(2)
WILLIAM N.
We went on a Sunday afternoon and it was busy. So I got a piece of original cheesecake and a slice of carrot cake. For over $16 for the two. The cheesecake almost had a bad pudding consistency, the topping had a weird sour flavored topping. And it was SMALL! The carrot cake was dry, and wasn't even a full piece. Almost like someone cut one piece on a bad angle. I'm assuming the frosting was an attempt at a cream cheese flavor, but was a cheap imitation. I have ate at other CF's and had amazing desserts, but this was horrible. I will most likely never go back to one after this. And to top it off, the cashier for the takeout area made a loud sigh when she looked at the receipt and I didn't tip. Why would I tip at a two minute carry out stop?
(1)
Diana M.
I wonder if the owners ever read these reviews? They certainly don't pay attention if they do. We didn't have a problem with service or food but dirty bread plates? It's as if they don't care to check if what they put out is clean. The floor under our table was covered in food and trash and all around the dining room it was noticeably dirty. Leaves one to wonder about the cleanliness of the kitchen? I expect more from a what I thought was a top shelf restaurant. I know it can be busy but the restaurant was not as it was early 3:30 on a Friday. A time most would be preparing for dinner service maybe I just watch to much Hells Kitchen!
(2)
Lacey D.
Usually this place is awesome, but I went there last night with my gal friend and she ordered the Four Cheese pasta and I ordered the Tex Mex Eggrolls. Well this morning I woke up at like 5 am and my stomach was KILLING ME, well all I could do was make it to the toilet. It was coming out both ends. I texted my friend and told her that The Cheesecake Factory gave me food poisoning and she said she was feeling sick too and didn't know what she ate, but since she ate only half of one eggroll it didn't make her as sick as it made me. Not a good experience this time. We had a waiter named Jefferey he was very nice though.
(3)
Naba Q.
Absolutely worst service Iv had at a restaurant. The waiter was never around when needed, we had to keep asking for him. The appetizer platter we ordered was very oily and the salmon seemed undercooked, not very pleasant taste. We told the waiter we did not like it, the manger came and asked why we did not like the platter, and he seemed very upset and rude about the situation. I guess we should've just lied and said we liked it. The manager should of at least been much nicer about the situation. This was not during a busy time either!
(1)
Garmboyz J.
My wife called to place the order and ask me to pick it up on my way home from work. Got there, said i'm here for a pick up under name Jack. She asked me what i ordered and i said i'm not sure because my wife called but i'm sure there's gotta a miso salmon in the order 'cause that's what i always get. Apparently she gave me someone's else order that has the miso salmon in there. Got home and didn't realize that they gave me the wrong order. Wife called back and explain it the manager. This is what he said " ITS NOT OUR GIRL'S FAULT BECAUSE YOUR HUSBAND DIDN'T CONFIRM THE ORDER ". So i had to got back there again, the girl who gave me the wrong order and manager was there as well and none of them said anything to me. So it was my friggin' fault right ?!?!? i'm the one should be saying i'm sorry ?!?!?. Well, as a restaurant owner/server/manager. I'm speechless !!!
(1)
Art R.
It was very busy we waited 40 min to be seated that was ok b/c they said it was going to be 30 to 40 min the food was ok the price was high 180.00 for 4 people 2 mixed drinks at 11.00 each no drink prices on menu the meal size was on the smaller size and the steaks were small for the price (12 Oz rib eye 26.00) the cheesecake was the best part
(3)
Sam S.
I always ask myself why I put myself through this after I eat at The Cheesecake Factory. The food is good and the portions are more than fair but 60-90 minutes for a wait and they're proud of their food too; don't believe me? Check out their prices.
(3)
Ryan M.
Not a fan. Perhaps I should come here exclusively for the desserts, but I'm not even that crazy about desserts. Why do people go crazy over this place with the price tags these dishes have? And why does their menu have to be 20 pages long, with FULL page advertisements in them. Am I opening a ValuPak or am I opening a restaurant menu? Come on. Tried the pot stickers, which were flavorful and moist as they should be, but the dish was totally killed by the oil it was floating in. Definitely unnecessary, and salted the entire thing far too much. Shame, because they could have saved face with a 2 star rating instead of a 1. Because my opinion matters, or something. Went with their Carbonara pasta, and opted to have the spaghettini replaced with penne. I think that substitute was a good move, but the entire dish was totally off kilter. The sauce was the consistency of water. The "sauce" was STARTING to get the flavor to where it should have been, but just fell short. Sorry, but 80$ for an appetizer, a couple drinks and a couple entrees for sub-par food is a joke.
(1)
Nikki G.
Had orange chicken, side of mashed potatoes, my mom had fish & chips. The crab artichoke dip is great but I found the croutons greasy. Our lunch sizes were huge! Delicious food, nice service. We were in the corner so that was my big issue but I didn't ask to move. Tiramisu cheesecake is bomb.com ! Love the Firefly cocktail!
(4)
Dez T.
First off- we love the Cheesecake Factory and have been to several. This is hands down the worst experience we've had for service- food and overall experience. The staff was unhelpful and rude. The food was tasty however not to Cheesecake Factory standards at all. Did not appear to put any effort into food preparation. We've eaten at the Cheesecake Factory in VA Beach since and had our faith restored but will not be wasting our time nor our money again at the Richmond location.
(2)
Cindy E.
If I had to eat a meal here...never mind, I really would never eat a meal here again. Not just this Cheesecake Factory specifically. ANY Cheesecake Factory. I've tried the omelettes. I've tried the burgers. The pasta dishes. Several appetizers. And the only thing I've ever enjoyed is the cheesecake. The Vanilla Bean is my absolute fave. This weekend I tried the potstickers. They were drowning in a pool of something disgustingly similiar to soy sauce. I asked the server for a small plate so that I could rescue my potstickers. She took too long; the sauce had already become one with the dumpling. They were completely ruined. And I'm not sure they would've been good had I requested no "sauce." The texture of the filling was just...off. I really despise this place. Just be a cheesecake factory. Don't have a 22-page menu of horribleness. I'd really be impressed with just 22 different kinds of cheesecake.
(1)
Navia G.
Be prepared to wait if you're here to dine during peak hours. This is a great CF location. Service is usually good here, food quality is great, and the restaurant is always really clean. I usually prefer to stick to my local RVA haunts, but this place's dining room is so big that sometimes it just makes sense to arrange a group dinner here. Almost everything I've had here is great, except for the fish tacos. Don't waste your money on those.
(4)
Jose R.
Unfortuantely the last few times i visited this location the food was Sub-par and that's being kind. My steak tasted as if it had been nuked. Our Calamari was horrible, could not even finish our meal. We left this branch five mins after receiving our meal. Full plates left right on the table. Happily paid to leave our disappointment sitting on the table. Walked over to Maggiano's to make up for our experience at this location.
(2)
Randy S.
Place sucks I was sitting outside with my wife when bird poop fell on our table it took a while for them to find us a new table and we were finally moved inside and did not get a new plate and received no type of discount
(1)
Eris J.
Worst experience ever! Ive been dining here for years and things seemed to have changed. We had the fried macaroni and cheese - tasted great! It was all good until we had the lunch carbonara, my favorite dish from Cheesecake Factory. Yuck! It was so incredibly bland, frozen Kroger brand pasta would have tasted better. The worst part of it all was when we told the manager, she had a bad attitude and was very reluctant to provide any restitution. Luckily our great waitress got us a refund. We left her a note, detailing our issues. Hope she read it. Won't be back.
(1)
Deborah B.
The Cheesecake Factory is consistently a favorite. The service is always good, the food is always great and the atmosphere is really nice. Not to mention it's in Short Pump Mall, so it's convenient to grab a bite and do some shopping. My only complaint is PARKING.. like I said, it's at the Mall, so be prepared to deal with traffic and a shortage of parking spots. IMHO, it's a great place to meet with friends or celebrate any occassion!
(4)
S W.
Server was friendly and kept drinks filled. Bread basket was lackluster. Butter was too hard to spread on it. Daughter's pasta dish was dry and we requested a bowl of extra sauce. Huge portion and shared with her friend. Teriyaki chicken with rice was delicious. The rice was just okay without any sauce on it. The table split a red velvet cake. Cake was good but not enough cake. It had too much cheesecake filling. Nice decor. Women's bathroom could use some attention. A special occasion place but not cost effective for a family with young children.
(3)
Andy G.
Everything is always good here.
(4)
Jack L.
A great place for really flavorful appetizers.
(4)
Yvonne M.
Ive been to CF several times, and not once have I ever had a bad experience.. But this time, I went, in a party of 6...to celebrate a birthday.. Our waiter Hunter was awesome.. Johnny on the spot.. Didnt have to ask or want for anything.. He kept us happy with hot bread and drinks flowing. We ordered a couple appetizers, shrimp and buffalo blasts... the buffalo blasts were recommended by Hunter.. and he was spot on.. they were spicy but delicious.. All was well until my entree came.. I ordered spicy chicken chipotle pasta.. And im sad to say.. The sauce was disgusting... I couldnt believe it... I was so disapointed, but Hunter was pleasant and took it back and brought me a delicious grilled shrimp and bacon club that washed away all my disapointment. I got some sweet potato fries on the side, they were piping hot and yummy as ever... My unlimited amount of strawberry lemonades were also very tasty... The staff was nice enough to come by and sing happy birthday to the birthday girl.. cant say they were even close to in tune, but it was the thought that counts and they brought her a puff of whipped cream with a candle in it and her cheesecake she ordered on a plate that said happy birthday to you on it with sauce... very cute... The cherry on top for the night was my vanilla bean cheesecake... It was slap your momma yummy... I deliberatly took my time eating it and only ate half just so I could save half for the next day and savor the taste... In my humble opinion... Cheesecakes service is awesome... hunter was really great and I hope to get him the next time I come out. Will I go back... Asolutely!!
(3)
Han V.
Fun place to go for happy hour from 4-6pm on weekdays where certain drinks and appetizers are $5. Their mojitos are my favorite. Happy hour is only available in the bar area so arrive early if you can! Otherwise, their food is consistent to every other Cheesecake Factory. Food: 3 Value [HH]: 4 Service: 3 Overall: 3
(3)
Keta B.
It's always busy, so don't let the crowd scare You away.. But the food is always great too! This place is always a treat..the ambiance and decor are always great..along with the servers dressed in all white. It's easy to forget that this place is known for it's Cheesecake because of the menu that is overflowing with options! This particular day my group enjoyed several appetizers to share... But their Home Made meatloaf and Cobb salad are great as well. Oh and the Cheesecake is wonderful..but by the time the food is all gone, it's easy to forget that is an option! There is always a bit of a wait because of the location, but it's worth it especially with a group of people..
(4)
Chrissy D.
I tend to grab a slice or some eats TOGO, can't say as I've had an issue w/that. Dining in is hit or miss, it can be great but expensive!! And sometimes the waits are rodonkulous. But mmmm the cakes (cheese & not) are pretty dang tasty (would deny ever even knowing of its existence should my trainer ask).
(4)
Cammy K.
First off, I was sick so dining out is uncomfortable and makes me grouchy. One thing, the place was FREEEZING. Like super cold, almost to the point of a walk-in cooler, that didn't help things. I had a cocktail- the Sour Apple Martini and it tasted like liquid green jolly rancher. It was just fine with me since I'm a sugar fan and my sinuses were stopped up anyhow. The BF and I split the Pot Stickers- good sear on the dumplings and had decent filling, but WAY too much sesame oil in the sauce they were sitting in. Too much becomes overbearing like fish sauce. If they had a lighter hand, this would have been a super tasty app. I had the Bang Bang Chicken and Shrimp, a Thai-inspired dish over a scoop of rice. Had fantastic flavor, something I needed with my head cold, but the sauce was lacking. I'm spoiled by the dishes at Thai restaurant and I love extra sauce in my curry dishes where you need a spoon to get all the delicious flavors. Having a thinner sauce and more of it would have made it better. I took home a Vanilla Bean Cheescake. Meh. I ended up eating most of the custard on top as not being a fan of New York Style Cheesecake. We went because we had a gift card, that's the only reason we'll go back.
(2)
Judith L.
I wouldn't go so far as to say that I am a fan of the Cheesecake Factory, but at the same time, I don't dislike the place. Their menu is huge. Like, sit down and read a novel big. From appetizers and small plates to tons of entrees, and then don't forget the namesake: cheesecake. It's one of those places that you can be sure everyone in your party will be able to find something that they like (or would be willing to eat). Ended up ordering a ton. We had a $50 gift card and no intention of heading back over here any time soon. Ordered the Buffalo Blasts and they were delicious. Chicken, cheese, and buffalo sauce friend and served with blue cheese dressing. They were crispy, slightly spicy, and the chicken was tender. Also got the Vietnamese shrimp summer rolls, which I would probably skip. Although the veggies (asparagus, mushrooms, carrots) were fresh, the shrimp and rice paper just didn't do it for me. Got the shepherd's pie as well, which was a ton of beef, veggies (mushrooms, carrots, peas, onions) drenched in sauce and topped with a mashed potatoes that had a thin cheese crust over top of them. Not my thing, but it wasn't bad. And the serving was huge. Got the fried shrimp platter, too. Cole slaw was too mayo-y, but the shrimp were large and tasted good. Fries were fries. We were way too full for dessert, even to take home. But trust me when I say you probably won't regret ordering dessert. Their selection of cheesecakes is huge. I remember liking a red velvet one in the past. Overall, slightly on the pricier side but the portions and selection make it a fair choice.
(3)
Dana C.
I'm only giving one star because i had to. Went for my daughter's birthday and asked the hostess if they did anything special for birthdays and they said yes, took her name and age on a special pink pad and gave it to the person seating us. Nothing happened. No singing, no nothing. The food was sup par as well. Shrimp and burgers were overcooked. We won't be back. That was a $73.00 disaster.
(1)
Christopher C.
My wife had a $50 gift card to The Cheescake Factory, so we decided to eat there on one our rare nights out without the kids. We arrived at about 7:30pm on a Friday and the first thing I noticed was that it was loud. The place is built like a big box and it seemed like everyone was yelling to be heard over everyone else. I asked if we could be seated outside, but the waitress said since there were thunderstorms in the area that the outside patio had been closed and it wasn't possible. So she lead our party of 2 through the restaurant, and I saw where she was leading us and started to pray that we weren't going to be seated where I thought she was going to seat us. If you've ever seen speed dating on television, you've probably seen the small tables for 2 that we were led to. This table wasn't against the wall but in the middle of a row of about 12-15 of these tables. When we sat down I could better hear (and probably touch) the guys to either side of me than I could my wife across the table. Then I heard kids crying, people yelling, and a goat bleating (not really) and hollered to my wife that our "date nights" are too rare to get hoarse trying to hold a conversation and that I wanted to leave. We left and ate at Capitol Ale House further east on Broad Street at Innsbrook. I'll update my review one day when we go at an off-peak hour to use up that gift card. The main gist of this review is if you want to be able to hold a conversation without yelling, best avoid this place at 7:30 pm on Friday night.
(1)
Jamie B.
Dirty table, dirty silverware and dirty floor. When I ask to have somebody to replace the silverware and wipe off the table a guy came over and wiped out the window seal which had dead bugs in it and then used the same towel to wipe my table with. When the manager came over at my request I ask why was this store in such dirty shape he told me that he had no excuse. I said If the front is this nasty what must the kitchen look like. He said nothing. We left. As a side note the booth we were sat at had rips in it with food stuck in it. A bad experience
(1)
Xida Z.
Choose carefully, dining experience really depends on what you get The Cheesecake Factory is so American. The portions are huge. The food tastes good and isn't good for you. You can choose your own adventure. Is it going to be Chinese, French, or Southern food tonight? No wonder the decor is purposefully and indistinguishably generic. I've had the fish tacos, light and quite good, and the California omelette, made of no less than five eggs. The appetizers are consistently very tasty though. It might be worthwhile to get apps and skip dinner to dessert. Prices are ok for the size of portions. Ambiance and Service 3/5 Food 3/5 Value 3/5
(3)
Renee L.
Food was great, and it's not nearly expensive like most people think it is, decent service.
(4)
Luvie B.
We came here late sunday night just looking for snacks since we ate dinner earlier.The floors were VERY slippy,star away for that.My SO slipped in fancy combat boots.Anyway the food was really yummy especially the lemon raspberry cheesecake.Our waiter Jeff was a true pleasure.He was super personable and bubbly.He even snagged the last slice of that yummy cheesecake for us early..what a guy!I will return to try other flavors when I'm having another fatty moment.
(4)
Anthony C.
Yeah I know.. its a chain, but hey, most of the time the food is excellent. I normally always get the Crispy Beef and sub the rice with mashed potatoes, but tonight I wanted to try something different, so I got the Over the Top Meatloaf sandwich. It was covered with Swiss cheese, mushrooms and onions. Had some unique spices to it. Can on some thick Texas Toast bread. It was pretty good. The portion was HUGH... I could only eat one half of it. I normally really brag about there appetizers though. I love their fire roasted Aritchoke... in my best Steve Stifler's voice from American Pie, "It's Awwwwwesooome!" We got some fried artichoke hearts last night that I shared with my 3 year old and we both liked them. We wife got the Edamame and all of us liked sucking those soy beans out. My 9 month old daughter even ate a few. I know there cheese cake is what they are known for, but we only really get it when we remember not to get appetizers and save some room. The portions are always really big. Sometimes they can have a huge wait, Monday night we got premo seats without a wait. Pretty kid friendly, our server even brought 2 little plates out with cut up bananas and some bread for our kids. Never really have had bad service there, but they do overbook sections I think and getting you check sometimes can take an extra long time. Conclusion, We like the Factory. Will go back again and again.
(4)
Aluanna F.
Quality food and service! We ordered the Grilled Chicken Lettuce wraps Mexican Style! Amazing and very well presented. Also the Buffalo Chicken Wings are divine! Must try! The pizza was so-so. Overall loved it, will be craving it for sure. Only had a 15 minute wait considering how busy it was!
(4)
Jessica H.
My step mom and I went shopping at Short Pump the day after Christmas to hit up all the sales. After wards I treated her to lunch since she likes to come here with my dad usually after a day of shopping. I have only been here one other time with my dad - a few years ago. I love the new Skinnylicious menu! It is much more vegetarian/vegan friendly. I am so happy to see alcoholic drinks and also food that are under 550 calories. The regular menu was always impressive but it actually wasn't that vegan friendly. Typically in the past I would get the lettuce wraps but replace the chicken with portobello slices (yummy!). This time I got a Bloody Mary to drink (almost got a Sangria - I was torn), my step mom got a beer. For lunch I got the grilled asparagus but skipped the aioli dip and instead got olive oil. I also got the new mushroom lettuce wrap. My step mom got the polenta (corn cakes) and a salad. We enjoyed everything. It was crazy crowded so we sat at the bar. The best part about the experience was not the food but the service. The bartender was this sweetheart young woman from Brazil (?) who my step mom remembered from previous dining experiences there. She was really sweet and helpful. The whole staff seemed to be very pleasant - I remember this from my other time there with my dad. Oh Virginia I miss your southern hospitality. I wish they'd have a few more vegan options but they have come along way with this new menu! One day I hope they will offer a vegan cheesecake!
(4)
Bethany F.
Ah, the mother of all chain restaurants nestled into a corner of the exquisite and refined Short Pump mall. Get a preview of the patrons who dine here (and likely sitting next to) as you try to angrily wrangle a parking spot in the miniscule parking lot. Come inside to wait 30 minutes for gluttonous over-sized portions that'll cost you more than a trip to the gym. Diners here here are hungry and just got done blowing plastic at the mall. I've never experienced so many people (during one sitting) complaining to management to get free food. I was a waitress for 3 years, I know how it works (and looks like).
(1)
Faye C.
I want to start by saying, I'm actually not a huge fan of cheesecake in general, but I liked the cheesecake factory. The portions are pretty large, we shared an app, and one entree, and a piece of cheesecake - the amount of food was perfect for 2 people. If we had each ordered our own entrees that might be a bit different. I don't think any one leaves the cheesecake factory hungry.... We had the Reese peanut butter cheesecake- Yum, not too cheese-cakey, dynamite shrimp (app), and a shared platter with steak diana and herb-crusted salmon. there's often a line up - try to get there before mall closing time.
(4)
Lee Anne M.
DIVINE cheesecakes ...enough said ...LOVE this place.
(5)
Beercan B.
"Hunger is black, like a deep hole in the middle of nowhere." The 'Kings Dominion' of restaurants get's a normally good review but that's because there's a vocal minority that enjoys sitting for 45 minutes waiting to pay $29 for spaghetti. I, for one, decided to cave in to the hype and try this glutton for bowel punishment for myself. The menu was written by Tolstoy, and as he once said: "It is amazing how complete is the delusion that beauty is goodness." They can put makeup on a pig, but it's still a pig. This place looks like it should be a rich man's Cheddars, but it's more like a Applebee's whore cousin. If you can, sit at the bar...the 'view' is much better, guys and bearded clam-lovers...wink wink, nod nod. Anywho, I had the sirloin and mushrooms and it was actually pretty good..not as good as the cigarette odor that accompanied my dish by the person who brought it to me but after 5 minutes it drifted away. The dish was cooked perfectly and the mix of mushrooms/beef took me on a journey of delights known only by those who probably huff sasquatch farts. Sweet surrender that steak is tender! I actually tried to get the small lunch crowd to begin this chant, but to no avail..apparently, they were too busy their lives...you know the type, a bunch of Obama voters. For dessert, I sampled the sweetest piece of cheesecake known to this universe...I didn't, however, like the judgmental look I got when I requested a chocolate milk to go with it. Go for the experience, stay for the price..no, really...sit for awhile because you're paying too much for this.
(4)
John M.
The Cheesecake Factory portion sizes explain why Americans are fat. That's not to say that the food is not delicious. When I'm trying to be healthy, I can always find something that is both delicious and healthy. The last time I was there was for a business lunch. The brown bread that is served at the beginning of lunch is quite tasty. The menu is huge, so plan to spend 5 or 10 minutes just making it through the many items. Be prepared to take home leftovers. And don't forget that you can get a slice of cheesecake to go!
(3)
Steven A.
This chain has an evil, corporate soul. It is the stereotype for all things that are wrong in the restaurant world. A 450 page menu...very little (if anything) prepared fresh by talented people. Cheery but mostly inefficient servers. You get my drift. BUT! I was at the Short Pump Mall over the weekend on a back to school shopping trip for our little cherub. Shop after shop after shop. I wanted to open a vein just to interupt the monotony. Just when I am in the process of exhausting my last ounce of sanity...there it was. The magical word "Bar" at the end of the Cheesecake Factory sign. In the immortal words of Kim Jong-Il, I needed a "compricated pran." I offered to carry the armload of bags back to the car that was parked (heh heh) waaaaaaaaay far away. My wife tensed for just a split second before relenting to my kind, generous offer. Her eyes narrowed as I turned and walked away, trying to hide that little extra giddy-up in my step. I was on my second dirty bombay sapphire martini when I got busted. She must have tracked my cell phone with her ESP (Estrogen Sensory Perception). Or maybe I am just too predictable. But anyhow I was restored...just in time for the inevitable Crate & Barrel walk through.
(3)
Ken K.
Our daughter's 14th birthday was celebrated here! She always loved this place even as a little girl so we try to find one everywhere we go! The food and service is always consistantly great and she loves to shop at these malls (seems this place is always located at a very nice location,ie Vegas, Charlotte,etc). Just remember parking at these places can be frustrating and the wait could seem like an eternity!
(4)
Andrew W.
Server was wa wa waaaaaa. She didn't have any suggestions, apparently she's never eaten here. She was out of silverware so he dumped a pile of forks on the table with some napkins. Took awhile to take our order and it took awhile to get our order. Ahi tartare was pretty good, nothing to rave about. Chicken Marsala was good, friend had the lunch portion of the chicken carbona and said it was decent. The winner was the Americana burger, looked delicious and got a good review. We also heard about the fried Mac and cheese burger, but this was from another server. Ours wouldn't dare go into details about the food. Pineapple upside cheesecake was good. Overall, the food was slightly below average cheesecake factory and the waitress was just plain awkward. Some of the worst service I've ever gotten.
(2)
Ann N.
This place is always cold, and has a long wait. But I keep going back bc Cheesecake Factory has the best guacamole and cheesecake, of course!
(3)
Nina H.
Insanely large menu that is sure to please everyone in the family. But as usual, if you try and please everyone, you usually don't please anyone. Food is average, but satisfying. New skinnylicious menu is a step in the right direction...something to balance out the 1000calorie piece of cheesecake!
(3)
Dominic B.
I love the Cheesecake Factory in Short Pump.When I come to the Cheesecake Factory, I want to skip right to dessert.Sometimes, I get cheesecake to go because the restaurant has a cheesecake to go section.The Cheesecake Factory offers the best cheesecake in Richmond.The slices are a bit pricey(around $7) but it's worth the dollars.The snickers & white chocolate macadamia cheesecake is delicious.The food is really good and I like the salads.The menu is a book.It takes at least 15 minutes or more to look over the entire menu.The bar area is small. The atmosphere is really nice and social. On packed weekends the restaurant can be loud. Cheesecake Factory has a small waiting area inside.On nice days you can wait outside of the restaurant .The service is usually good unless it's really crowded.Fridays & Saturdays can become very busy.You will experience very long wait times, so getting in early is a smart choice.Whenever you visit the Cheesecake Factory,leave room for dessert!
(4)
Shelly D.
Was told a 15 min wait time that turned into an hour and 15 min!! When we asked when we would get seated we were told another 45 min. When we complained about how long we already waited past the time we were told we got an attitude and was told she didn't really know because she just came on shift!! Once seated they forgot a few things we ordered and I has to wait on my crab bites because they kept burning them. They were just ok. The nachos and lettuce wraps were not good. My daughters burger she said was dry and had no flavor. My husbands hibachi steak was ok. Not a fan and don't plan to go back.
(1)
Dorsi S.
Loved it great atmosphere waited an hour for a table and it was worth every minute the waitress went out of her way to make us comfortable and she was very upbeat and bubbly awesome experience and of course the cheesecake was amazing. There's a bug selection to choose from.
(5)
Katelyn S.
Pretty decent food. I admit the first couple times I went I didn't really like it that much but I've grown to love it. The cheesecake is awesome. I love it. And they have a variety of food to choose from. Always stop here when shopping at Shortpump.
(4)
Lisa G.
See one, seen 'em all. It's a chain. A place to go when you can't think of anywhere more interesting to try. Nothing special, and the menu is way too big, though the cheesecake, of course, is to die for.
(3)
C M.
won't be eating here again, which is a shame as CCF used to be my favorite restaurant. now, the only thing it has going is the nice ambiance. the customer service has really gone downhill. too bad!
(1)
Joanzie P.
I love the variety and amount of choices in menu. All the varieties of cheesecake I have tried here have been excellent.
(3)
Eric C.
The location of the place is in a good spot. There were some good days and bad days at this location. It was mainly good days but the last one was a bad one. I'm the type that likes to stick with what I like. I usually get the hibachi steak or the burrito (don't remember the name but it's the big burrito). The hibachi seak is my favorite dish there. I've had different types of pastas there and nothing really special. I remember I had a flavored lemonade some time ago and it was extremely sour. It was proably the worst lemonade I ever had... The parking kinda sucks because it's a mall and it's usually packed and you have to park really far. All in all...it's good but I wouldn't come here if I was on a vacay and saw it in another state. akatek1
(4)
sherri s.
Okay so last time I was here I raved about my meal, service and great dining experience...but this time...not good. Cheesecake Factory is usually a great place...in every city! But this time I sat at the bar and wow...the Bartender really ruined it for me. She took way too long to get to me...but I was a good sport and waited patiently...once I got my meal, she never checked on me, she forgot my water, never asked to refill my wine, she was not pleasant, and she would not add a gift card to my check. My small salad was saturated in dressing, way too many chunks of tomatoes, and not enough lettuce! I still like CF...but really...tonight was not good.
(1)
Angel S.
The wait for dinner is awful, and you would think it would be because the food is so good but it is not. The bar area is small, so no big deal there. The only reason people come here is the name, but it is not worth the wait or he price. The only reason this got 2 stars and not 1 star is because my in laws really like their meals. I will not be going back.
(2)
Sarah H.
This past Friday my husband and I stopped here for lunch. We were fairly excited about it since we used to enjoy the Cheesecake Factory in Louisville. We were quickly seated at a table that was about 6 inches from another occupied table. We sat and looked at our menus for about 10 minutes without being approached by wait staff. I did notice that the table that was so close to us was being served and figured that maybe that guy wasn't our server. A few more minutes go by and I see two people being sat at the table on the other side of us. Those guests were promptly approached by the same waiter. As he was going back past us he made eye contact with me and then turned to the other table to ask if they needed anything. I sat there a few more minutes because I was sort of in shock. The waiter came back to the table that was sat after us and served them their drinks and took their order. He walked back by us and once again seemed to make eye contact and kept going. At that point we decided to leave. I did stop off at the hostess station to let them know what had happened. A man working there offered to get us a different table but by that time we were over it. I know for certain that I will never try to visit this place again.
(1)
Nicole S.
I love this place! It takes me forever to order because there is such a big selection. But you can't get any better food from a chain. I've actually never even eaten the cheesecake. The ony downside is the expense.
(5)
David R T.
Don't get the "Chicken Chilli". It is too spicy, has mystery chicken meat, and beans not typical beans in chilli. Partly my fault in ordering this dish, but fully described on menu. I went out on a limb when I ordered it.
(2)
Lisa N.
The only thing I come here for is the happy hour! From 4-6PM M-F (please check times depending on the location), appetizers and specialty cocktails are only $5! I suggest getting the J.R.'s Pink Lemonade, Mojito, Taquitos, Fried Mac&Cheese, Calamari, Fried Crab Wontons, and Potstickers. However, you have to sit in the bar area (which can be really really crowded, especially on Thursday and Friday so get there early. Besides the HH, CF is nothing special. It can be overpriced, overcrowded, and service can be slow/inattentive.
(3)
blain t.
I know it is a cookie cutter chain restaurant, but their food has always been pretty good for me. This is in a nice spot, and you can go wander around the mall a bit if the wait is too long (it usually is.) The food is consistently good, and there is always a TON of it. If I want to make it to dessert I have to stop eating halfway through my meal otherwise I'm too full. And just forget about it if anyone orders an appetizer. Good for groups, kids, everyone. We've been three times and we've always had very attentive and great service as well.
(4)
Sean C.
Dropped in for a quick snack around happy hour so we decided to sit down in the bar area and sample the Happy Hour Bar Menu. For 5 bucks a plate we had some great sliders and decent Nachos. The Nachos had two types of cheese and came with Guac, Sour Cream and Fresh Salsa....the plate was huge. They were worth $5. The 4 sliders were also fresh, the rolls were soft and tasty and the meat had a char grilled taste with a hint of pickle. We each had a draft and were out the door for $16.00!
(3)
M B.
This Cheesecake location is lovely! It's right next to/in Shortpump Mall which is fabulous. I have come here several times, each of them being a positive experience. The food, as usual at the Cheesecake Factory, has always been delicious. I came in on a Saturday afternoon with two friends and we were seated in the section of a really nice waitress, who was very patient with us through our chatting which delayed the ordering process haha. She must have come back three times and we were still talking about our personal lives. The service was a little slow, but that could be because it was the Saturday lunch rush. She split the check for us without even asking, too. I'd come back!
(4)
Holly C.
I love going here...it's delicious! The price is right, the food portions are HUGE, and the servers are always excellent :) Also, brunch is amazing!
(5)
Kiara B.
All I have to say- AMAZING! I was very pleased with the service I received at this restaurant. I actually ate here for one of my friend's birthday, and we had a great time. First of all, the service was very good. Despite the large amount of people at the restaurant, we actually received our food in a timely manner. Also, our waiter was pretty hot and incredibly nice. Second, I was pleased with the food. For our appetizer, we ordered nachos and quesadillas, and we were very pleased with them. For the main dish, I ordered the 3 cheese (Maybe 4 cheese?) pasta and it was delicious. One of the best pasta dishes I have ever had in my entire life. I was way too stuffed to actually have a dessert, but I had a bite of my friends (some sort of chocolate cheesecake) and, of course, it was very pleasing. Overall, I would definitely recommend a trip to this location. I am definitely going back!
(5)
Chris C.
Quality of food and service has gone down considerably. We had the waitress Jenny and she spent her time speaking with other waiters rather than attending to her tables. Too many teenage servers.
(1)
Roger Y.
Hmmmm..... this place does way too many items. The cheesecake is good though. Everything caters to Americans' ever-expanding waistlines: huge portions, salt, butter, and heavy cream. That is why they do a good business.
(2)
Matthew L.
This is a really large Cheesecake factory, but still overcrowded. I chalk it up to simple southern tastes. Same large menu, same large portions, same dessert. As usual next to the mall. Not bad, just not special.
(3)
Marie L.
I have eaten at this location a few times, and have thouroughly enjoyed my lunches that I have had there. The pizza is surprisingly delicious and better than most pizzerias in the area...it is huge - I always have leftovers to bring home. They have a chicken dish (exact name eluding me at the moment) that is lightly breaded and served with a really good lemon sauce on top with mashed potatoes - yum. The peanut butter cup cheesecake is my favorite and do try the strawberry lemonade (comes with a sugar ring on the top of the glass which adds to the lemonade).
(4)
Melissa M.
I had to stop at the Cheesecake factory inn Richmond as this is one of my favorite restaurants. I arrived around 1:30pm and was seated outside. It was chilly this day, but they have these awesome heat lamps by each table. I was warm and toasty and enjoyed my sandwich and salad. The waitress was nice, but even nicer to my buddy that was with me...I guess because he's really handsome! All in all, a great experience.
(5)
Peter B.
I am a huge fan of cheesecake and an enormous fan of the Cheesecake factory but theres one thing. The other night I entered this fine establishment with my significant other with a large sum of money ready to treat my other to a fine dining experience, as it was our anniversary and I have had numerous good experiences here. This was a bizzare night though, I would not reccomend going on July 4th as apparently it is "Treat a customer strangely day" or so they would have me believe. First, as I entered the host (who was very nice mind you) asked for my number, i politely informed him i was not gay but appreciated the compliment, he got shy and handed me off to the next host, who promptly leaned over and offered to enter his coworkers number into my phone secretly without my girlfriend knowing, I again politely refused and everyone laughed lightheartedly. After we brushed that off, a waiter came running to the table and gave us a cheesecake, without ordering one and said sorry for the wait, we didn't understand but he left before we could object so we simply ate that. The new waiter came up and all but screamed at us for eating cheesecake before our appetizer, I did not understand if this was a joke or not. Later that night, they let some people in wheelchairs sit next to us which ruined our apetites, I didn't think that was right. Anyways, aside from the strange occurances the food was outstanding, I just don't understand why there were so many asian employees?
(3)
Janet F.
Stopped in here for desert after doing Brazilian steakhouse for dinner on a Saturday night. The cheesecake was, as expected, fabulous! The trouble is, it was so loud in the restaurant that it was very difficult for the order taker to hear what kind of cake we wanted. Additionally, it was hard to even get to the area where you can buy slices of cake a la carte to go because it was so crowded and the staff seemed indifferent to make it any easier for those customers just wanting to take out some cake.
(4)
Brad R.
Overall good atmosphere and good staff. I've been here twice but the second time I got food poisoning. Not fun :(
(2)
Patrick M.
Dining in at The Cheesecake Factory is a little too slow of a business traveler have dinner by himself. However, the large menu makes it a great take out restaurant. Lately, I have been ordering the Tex Mex Egg rolls and the California Omelet. Way too much food for one person.
(4)
Jacob P.
Happened to have a few gift cards to this high quality, high cost restaurant and was glad to have gone with a date. This restaurant is perfect as a special occasion date night, and the service allowed for us to take the meal as slow as we wanted (about an hour and 45). The restaurant has a full bar. My date started off with a blueberry mojito which was perfectly mixed, and I was able to choose Stella Artois on tap from the list of high quality beers on tap including Yuengling and Blue Moon. For an appetizer, we tried the Vietnamese Tacos which we would recommend for any open minded foodie Yelpers out there. For dinner, both of us had steak dishes: Steak Diane and a Petite Filet topped with mushrooms. Although the Steak Diane was a bit more well done than the medium I had hoped for, the Filet was very tender and tasty. For dessert we both had cheesecake, and there is a reason they named the place after it. If you don't save room after the very large portions to eat some cheesecake, you'll be mad at yourself. The Dutch Apple Streusel and the Lemon Raspberry cheesecakes were amazing with every bite and perfectly made. If I could afford, I'd go here far more often, but at this point, knowing an excellent celebration spot is enough for me.
(5)
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Address :Short Pump Town Center,11800 West Broad Street
Richmond, VA, 23233
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Touristy Noise Level : Loud Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Dez T.
First off- we love the Cheesecake Factory and have been to several. This is hands down the worst experience we've had for service- food and overall experience. The staff was unhelpful and rude. The food was tasty however not to Cheesecake Factory standards at all. Did not appear to put any effort into food preparation. We've eaten at the Cheesecake Factory in VA Beach since and had our faith restored but will not be wasting our time nor our money again at the Richmond location.
(2)Mike B.
Not typically a big fan of chain restaurants, but we had some gift cards given to us about a year ago, and finally decided to wade through the endless line waiting to get into Cheesecake. I'm glad we did. We went for a late lunch, but I don't think it matters when you go.....you're going to wait. We had the loaded tater tots for an appetizer, which were awesome. I had the classic burger, and my wife the baja chicken tacos. We both liked out meals very much, and it's a TON of food. To the point that there was no way we were going to order cheesecake. Here's an idea for Cheesecake: put a scoreboard type sign on the outside of your building somewhere, and show the current average wait time. There are ALWAYS people sitting around outside your front doors waiting for their number to come up, and I would bet most people like me just drive on by, assuming that the wait is in the range of 1 hr. But if the "scoreboard" said the average wait was 15, 20 minutes or whatever, I would be inclined to swing in and eat. Just a thought.
(4)Vishal P.
We went for lunch last Saturday to celebrate my wife's birthday. (We've been going to Cheesecake Factory to celebrate her birthday since last four years now.) For appetizers we almost always go for the delicious Avocado Egg Rolls. After finishing appetizers and drinks, we decided to take-home the main course as the kids started to act up a little. My wife decided to try Farfalle With Chicken And Roasted Garlic. But being a vegetarian, she requested to hold the chicken. She asked whether it would be possible to add a few more vegetables as a replacement to chicken, and the waitress said yes. After the kids went to bed, we lit up some candles and sat down at the table to have a romantic birthday dinner. But alas, the pasta dish that my wife ordered had bacon in it. A lots of it! She gets repelled by meat, and just couldn't eat any of it. This, in spite of our clear instructions to the waitress about her being a vegetarian. Overall, we like the place. The place is always crowded, but we hardly ever had to wait more than 20 minutes to get a table. The staff is usually friendly. BUT if you're a vegetarian, and ask them to hold the chicken, beware!
(2)Anuj B.
I can't give it less than 5 stars. You might say I am biased but have all the reasons to be biased. The ambience and flavor of food is just phenomenal. Cheesecake Factory doesn't need a review as everyone knows it's pure value for your time and money. The restaurant staff is very courteous and you will be seated asap, that's their mission. Music is good and it depends which location you are seated. If I go myself, I usually sit in the bar area. I orders cashew spicy chicken, dogfish beer tall and tiramisu cheesecake and I will tell you, all came out pretty good. It was worth sketching out an evening in the one of favorite restaurant by yourself.
(5)Charles B.
I have been visiting Cheesecake Factory going back to the B-More harbor location and they always give you a lot of food and a great atmosphere for groups but it's still a franchise. The Richmond location is a great spot and the service is always good here. Of course we ordered so much food and then packed it all up because we had to eat the cheesecake. Even with great service and a menu so big you need to be quizzed on, I give out a 3 because the food is just ok, not in a disappointing way but you know going in you will drop $$$ and your saying after the fact ....that was ok but not great I think I'm one of the few that like the Cheesecake Bistro that used to be out Stony Point.
(3)Chandler S.
I have never been a fan of The Cheesecake Factory in the past but I decided to give them a try for brunch. Again, I was disappointed. The french toast was tasteless and really like eating a giant hunk of bread. The syrup did not do it any justice because it also lacked a delightful taste. I waited for 10 minutes before my waitress came to say she would be longer. Being that it was a warm day and I was seated on the patio a glass of water would have been nice. My food came out before the bread for the table arrived. Overall i was not pleased with my food or service. I will probly not go back for food but the cheesecake is still amazing.
(2)Jo M.
So it's a Cheesecake Factory. If you've been to one, you've been to them all, and this location is no different. I've gotten take out a couple of times, and it's always been quite good. They're really good about making sure my dishes are hot (like straight out of the oven hot) so that they're not cold by the time I make it to the hotel. The Louisiana Chicken Pasta was a treat, and they even made me an entrée sized mac and cheese when I was craving one. I usually grab a drink at the bar while I'm waiting for my food, and this is where they fall down a little. The bartenders are not nearly as attentive as I would have expected. I can understand that they're making drinks for the entire restaurant, but on my last trip I sat at an empty bar, in a near empty restaurant for 5 minutes before the bartender stopped chatting to a waitress and offered to get me a drink. Not happy. Overall, it's a decent place to eat. Just be prepared for giant helpings!
(3)David H.
Service was good and professional. I had the pit roast beef sandwich and it had no taste what so ever but the fries were good, but could have had a bigger portion. My daughter had the miso salmon and it was huge and very good. My wife had the meatloaf and she loved it.
(3)David H.
Not sure why this place is so popular (everywhere), the menu is approximately 35 pages long and filled with lots of stuff that will make you wish you cooked instead. why is all of the cheesecake so damn sweet?
(1)Lisa N.
Food - I ordered the Louisiana Chicken Pasta and I must say, the portion was more than I expected. Definitely had the most food out of all my friends' dishes. My dish itself was on the bland side and lacked sauced. I had to add extra salt and other condiments to give it more flavor. The chicken however was really crispy, just the way I like it, without being dry. Price - Cheesecake Factory is on the more expensive side so I would come only for special occasions, not a regular dinner spot. Service - My group's waiter was beyond nice and explained to us all the dishes we had questions on very thoroughly. Our water was constantly refilled and he somehow always came at the right time to ask us how we were doing.
(3)Lynda C.
I just love Cheesecake factory! Its worth the wait, when its crowded!
(4)Washington D.
My server Armani was great. The food was delicious and the atmosphere was beautiful. Most definitely will be back!
(5)Phil M.
Amazing food. We had a pizza, and it was fresh and hot. The peppers and toppings were just enough. The red velvet cheesecake was decadent. Our server was very accommodating and friendly. The restaurant was clean and in good standing. I would suggest this restaurant to anyone!
(5)Lamar J.
Initially, my plans for yelp were to only review small, lesser-known, mom-and-pop establishments. Clearly, chains would not make this list. However, since myself and a friend have been on a happy-hour kick, I had to add Cheesecake Factory to the list. Here's why: Pros: Options and affordability are the driving factors that can make or break a place as a happy-hour haven. Their menu has three pages that include 40 (yes....40!!!) appetizer/small plate options. Have your typical burger sliders, or you can live a little and indulge in chicken samosas (they're great if you like curry). Salads also make the cut for those who want them, but a salad is the last thing on my mind after a day's work. As far as drinks, there are a few cocktails (do a long beach iced tea if you can handle it) along with select wines, beer, and well-drink options which are typical for a happy hour. The icing on the cake for this place is that EVERY SINGLE OPTION on the menu is LESS THAN $7!!!!! (Imagine that I'm yelling this in a field of wacky waving inflatable arm flailing tube men and a cloud of confetti). The cons: Happy hour is restricted to the bar area. So, you have to get there early on more popular days, and you can't enjoy your drinks outside. The only location for RVA is in the west end- Traffic is generally unbearable and the crowd may be a little too "buttoned-up" if you're looking for a place with flair. If the short list of cons doesn't deter you, it shouldn't, stop by between 4 to 6 Monday through Friday and enjoy!!
(4)Kate M.
Super long wait, that's my only complaint. I'm not even that mad about the wait itself, because they can't control that. I'm mad that they told us that we would be seated by 6:30, and then we weren't seated until 7:30. Anyways, other than that, the food was amazing. It was a little pricy, but the servings were huge. It's a hard place to go on a diet, but the "skinnylicious" menu had a lot of great options (not just salad or chicken like most skinny menus have). I got the skinny shrimp and pasta! Also, we had the fried macaroni and cheese balls. THEY WERE AMAZING omg. Everything there is delicious!!!
(4)Ashley G.
Service? Meh. Fries? Decent. Fish tacos? Cold, dry, stale, bland. 14$ I'll never see again. After asking for more tarter or fish taco sauce, it was still bland as the days are bright. Such a disappointment. After seeing me clearly dissatisfied with my food the server didn't make a move to ask why. (I'd only eaten one and picked at the second. There were a total of four) Asking desperately for more flavor didn't seem to tip him off either. Humpf.
(2)Lisa W.
1. I LOVE their food! I seriously don't think I've ever had anything I didn't like there. BUT... 2. Their tables are WAY too close to each other. Last time I went they tried to sit us at a 2 person table that you had to scoot sideways to get into because there were other people so close on both sides. We asked to wait for another table and so did 3 groups after us that they tried to sit there we noticed. I'd rather wait longer for a table than have a meal where you are uncomfortable the whole time.
(2)Shari S.
The Santa Fe Salad. Oh MY. It was massive & absolutely delicious. Hubs, who isn't a salad person, proclaimed it quite tasty as well. I love salads that are chopped finely & already dressed, so you get a perfect combination of flavors in every bite. This salad meets that requirement to a T (tea? tee? what's up with that phrase anyway?!). Grammar aside, I've got a pretty strong case of like going on for this dish, and can't wait to try it again. One gripe if you will about Cheesecake Factory: their portions are SO huge that I never have room afterwards for cheesecake! And since I'm rarely going home straight afterwards, getting a slice to go isn't an option either. But hey, if that's the worst thing I have to complain about, I'd say I came out ahead.
(4)Cassandra G.
I always like the Cheesecake Factory, but it took way too long for the food to come out and the waitress really didn't pay us much attention. Which I didn't understand bc it was 10pm and pretty empty. Didn't have any cheesecake, but my chicken tacos were good. :)
(4)Trusty T.
Salad dressing was a cup of MAYO!! Soup was a bowl of yellow creamy stuff with a couple of corn kernels sunk to the bottom. Bread on sandwich was so hard you couldn't cut it with a knife. Benches had fake padding (please don't plop down on it!). My husband got a stomach ache afterwards and I instantly lost all my energy the rest of the day (a sure sign I had eaten something unhealthy). We usually enjoy our dates. This one? Horrible. I was so upset we'd spent our money on something so ridiculously bad. If it weren't for the name, the decor, and the overpriced cheesecake, they'd have gone belly up a long time ago.
(1)Devin H.
I wouldn't normally give a place that I waited 2 hours to get seated 5 stars but I absolutely loved the place. We were at a near by hotel meeting up with some friends and have always wanted to go to a Cheesecake Factory.To start things off sure there was a large wait, but it's The Cheesecake Factory on a Saturday evening. There is an amazing outdoor mall right beside the restaurant so that makes the wait time less stressful. We did some walking around and then decided to hang near the bar for a bit. I will admit that the bar was super packed but I got all the help that I needed from not only the bar tenders but also the waiters as well. Like I said before, it's a well known restaurant on a Saturday night. When we finally got seated our waitress, Abby was very helpful and attentive. The food is actually fairly priced and the Bang Bang Chicken and Shrimp was out of this world!! I wound give 10 stars to the food alone. Of course you have to finish with a cheesecake duh! There's over 25 different kinds and if you like Tiramisu then don't bother looking because it's heavenly. They were even nice enough to point is in the direction of a good bar near our hotel. All in all, if you don't mind a wait, definitely check this place out if you are in Richmond.
(5)Sarah S.
Eh... The decor is lovely. And that's it. Drinks tasted more meh then I remember. Food literally tasted worse then McD's. Desert was really off today. I could not tolerate to finish my cheesecake, it just wanted strange and wrong and it was literally painful to eat because of the weird taste / sensation. I can't describe it but it was bad. Everything was pricey as well. Meh.
(2)Amal H.
I really love the cheese cake factory. I always go there with my friends. It is a bit pricy, but what ever. Who outs a price on fun :). Garlic bread is a must have! I am a steak lover, i have tastes the steak mignon, and this other peppered steak thingy ( i always forget the name, i think steak dian) both are delicious. I have tried the s'mors, white chocolate macadamia, godiva, dolce de lece, red velvet, and lemon something all good. My fave was s'mors. Great place, i love coming here with friends. The only reason why i took a star away was because of the stupid no reservation crap. I called to reserve a table for 13 and apparently they do not reserve!!!!!!!!! Like seriously we are 13 people, wtf!
(4)Brian B.
Oh Cheesecake Factory how I loathe when my girlfriend convinces me to eat at your establishment. Your food is overpriced and not that great. It's obvious that you're a cheesecake place that serves food just to get people in the door to pay $7 for a slice of cheesecake. Your cheesecake is good, sometimes great. But everything else... it's obvious it's just thrown together to get people in there to buy cheesecake.
(3)Worldhopping M.
Cheesecake factory decor and menu is nice and predictable. However, this particular location is good if you want to eat other people's chewed up food- all 10 of the utensils on our table and the plates we were provided were filthy. Really ames me question how clean it is behind the scenes if even the clean dishes are this disgusting!
(2)Bryce C.
I cannot believe I am giving the Cheesecake Factory such a high review, but it was actually shockingly good on my last visit. I went for lunch around noon on Sunday and we were immediately seated. Their tables are notoriously close together, so we ended up moving to a high top by the bar. I will note that the silverware and bread plates at both tables were really dirty and we asked for them to be swapped out. Our server, Armani, was great, no complaints at all. We ordered the fried cheese, samosas, avocado egg rolls, and the smokehouse burger to share. Of course it was way too much food. The fried cheese was pretty standard and the samosas were super flavorful, but the standout were the egg rolls. They were perfectly cooked and served with a delicious dipping sauce. We immediately went home and looked up copycat recipes. The burger was cooked exactly how we asked, something that is normally not done and the fries were perfectly salty. Neither of us could really enjoy the burger as we were so full, but it was still a great choice.
(4)Nastassia M.
I usually frequent "Cheesecake Factory" in other areas, and decided to visit this location at Short Pump. After, ordering my usual meal with a medium steak, I noticed the portion to be different than those at my table. I requested them to correct the portion accurately. The waiter was extremely nice however, her manager Jen Anderson walked to my table and stated, " if you want more you'll be charged additional"next time", because I've personally weighed each meal. This was not the correct response as a manager, the concern should have been addressed with an apology and the meal portion should have been mitigated immediately.
(2)Andy G.
Everything is always good here.
(4)Doug G.
We keep going back because our friend likes this place but it noisy, loud, overpriced and the food is mediocre. Over the past few years I've watched protein servings get smaller while servings of low cost lettuces, etc get larger. Fish & chips is perfect example - the pieces of fish keep getting smaller and the pile of cole slaw grows. The other thing that grows is drink prices and the wait for service. Monday night I was served a $14 glass of Irish whiskey with a lime wedge dropped in it. I told the waiter I didn't want lime in my whiskey and he disappeared for another 10 minutes before bringing me glass of brown liquid that didn't taste much like Jameson's but did still taste of lime. But we keep going back back - I guess we'll never learn.
(2)Gabriela F.
Came in on January 12 at about 9:00 to celebrate a birthday. Service started on the bad side. Could have been the server who started our table couldn't keep up but it really wasn't busy when we showed up! He disappeared for about 15 minutes came back with drinks and disappeared again for a wile, never came back!! a waitress then pick up our table and totally turned things around for us, she was very polite and did a great job suggesting desserts and drinks. Food was mediocre!!!! Had orange chicken, which was breading not much chicken!! Calamari was good but the sauces where nothing special and very little of it, which was fine the lemon that's served with it was perfect! Desserts where of-course delicious!
(2)Brett B.
Great menu great service. Lots of choices. Wait staff very professuonal. Got the big burrito and it was big and tasty. It is usually packed and is a great location next to short pump mall. Recommend without reservation.
(5)Liz C.
Hadn't been to CF in a long while and was shocked at the prices. The unrealistic portion sizes are supposed to compensate for the prices, I guess, but it's really wasting food unless you want to eat leftovers at home the next day. We had the meatloaf with mashed potatoes and what was described as succotash. My meatloaf had a stack of cooked stringy onions on the top, while my companion's had both onions and mushrooms. The meat was overly spicy, a bit too much pepper, and was slightly on the dry side, no gravy or sauce included. The mashed potatoes were redskin and included a lot of lumps, tasted fine though. The "succotash" wasn't really what we Southerners define as succotash, i.e. corn and lima beans, often with tomatoes. It was grilled corn, sweet peppers, onions and, again, something very spicy added. It was good, just not succotash. The restaurant was virtually empty at 2:30 pm on a Friday. The service was very good, except the oddity of my companion's water glass being refilled while my tea glass sat there half-filled. In an hour and a half, the tea glass was never refilled....and at $2.95 for it, that was not good. Add to that the tea being VERY weak and tasteless, and this restaurant lost another star. We had no cheesecake. After the prices of the meal, there was nothing left for dessert at an overpriced restaurant that we will likely never revisit.
(2)WILLIAM N.
We went on a Sunday afternoon and it was busy. So I got a piece of original cheesecake and a slice of carrot cake. For over $16 for the two. The cheesecake almost had a bad pudding consistency, the topping had a weird sour flavored topping. And it was SMALL! The carrot cake was dry, and wasn't even a full piece. Almost like someone cut one piece on a bad angle. I'm assuming the frosting was an attempt at a cream cheese flavor, but was a cheap imitation. I have ate at other CF's and had amazing desserts, but this was horrible. I will most likely never go back to one after this. And to top it off, the cashier for the takeout area made a loud sigh when she looked at the receipt and I didn't tip. Why would I tip at a two minute carry out stop?
(1)Lacey D.
Usually this place is awesome, but I went there last night with my gal friend and she ordered the Four Cheese pasta and I ordered the Tex Mex Eggrolls. Well this morning I woke up at like 5 am and my stomach was KILLING ME, well all I could do was make it to the toilet. It was coming out both ends. I texted my friend and told her that The Cheesecake Factory gave me food poisoning and she said she was feeling sick too and didn't know what she ate, but since she ate only half of one eggroll it didn't make her as sick as it made me. Not a good experience this time. We had a waiter named Jefferey he was very nice though.
(3)Diana M.
I wonder if the owners ever read these reviews? They certainly don't pay attention if they do. We didn't have a problem with service or food but dirty bread plates? It's as if they don't care to check if what they put out is clean. The floor under our table was covered in food and trash and all around the dining room it was noticeably dirty. Leaves one to wonder about the cleanliness of the kitchen? I expect more from a what I thought was a top shelf restaurant. I know it can be busy but the restaurant was not as it was early 3:30 on a Friday. A time most would be preparing for dinner service maybe I just watch to much Hells Kitchen!
(2)Naba Q.
Absolutely worst service Iv had at a restaurant. The waiter was never around when needed, we had to keep asking for him. The appetizer platter we ordered was very oily and the salmon seemed undercooked, not very pleasant taste. We told the waiter we did not like it, the manger came and asked why we did not like the platter, and he seemed very upset and rude about the situation. I guess we should've just lied and said we liked it. The manager should of at least been much nicer about the situation. This was not during a busy time either!
(1)Deborah B.
The Cheesecake Factory is consistently a favorite. The service is always good, the food is always great and the atmosphere is really nice. Not to mention it's in Short Pump Mall, so it's convenient to grab a bite and do some shopping. My only complaint is PARKING.. like I said, it's at the Mall, so be prepared to deal with traffic and a shortage of parking spots. IMHO, it's a great place to meet with friends or celebrate any occassion!
(4)Garmboyz J.
My wife called to place the order and ask me to pick it up on my way home from work. Got there, said i'm here for a pick up under name Jack. She asked me what i ordered and i said i'm not sure because my wife called but i'm sure there's gotta a miso salmon in the order 'cause that's what i always get. Apparently she gave me someone's else order that has the miso salmon in there. Got home and didn't realize that they gave me the wrong order. Wife called back and explain it the manager. This is what he said " ITS NOT OUR GIRL'S FAULT BECAUSE YOUR HUSBAND DIDN'T CONFIRM THE ORDER ". So i had to got back there again, the girl who gave me the wrong order and manager was there as well and none of them said anything to me. So it was my friggin' fault right ?!?!? i'm the one should be saying i'm sorry ?!?!?. Well, as a restaurant owner/server/manager. I'm speechless !!!
(1)Art R.
It was very busy we waited 40 min to be seated that was ok b/c they said it was going to be 30 to 40 min the food was ok the price was high 180.00 for 4 people 2 mixed drinks at 11.00 each no drink prices on menu the meal size was on the smaller size and the steaks were small for the price (12 Oz rib eye 26.00) the cheesecake was the best part
(3)Sam S.
I always ask myself why I put myself through this after I eat at The Cheesecake Factory. The food is good and the portions are more than fair but 60-90 minutes for a wait and they're proud of their food too; don't believe me? Check out their prices.
(3)Ryan M.
Not a fan. Perhaps I should come here exclusively for the desserts, but I'm not even that crazy about desserts. Why do people go crazy over this place with the price tags these dishes have? And why does their menu have to be 20 pages long, with FULL page advertisements in them. Am I opening a ValuPak or am I opening a restaurant menu? Come on. Tried the pot stickers, which were flavorful and moist as they should be, but the dish was totally killed by the oil it was floating in. Definitely unnecessary, and salted the entire thing far too much. Shame, because they could have saved face with a 2 star rating instead of a 1. Because my opinion matters, or something. Went with their Carbonara pasta, and opted to have the spaghettini replaced with penne. I think that substitute was a good move, but the entire dish was totally off kilter. The sauce was the consistency of water. The "sauce" was STARTING to get the flavor to where it should have been, but just fell short. Sorry, but 80$ for an appetizer, a couple drinks and a couple entrees for sub-par food is a joke.
(1)Nikki G.
Had orange chicken, side of mashed potatoes, my mom had fish & chips. The crab artichoke dip is great but I found the croutons greasy. Our lunch sizes were huge! Delicious food, nice service. We were in the corner so that was my big issue but I didn't ask to move. Tiramisu cheesecake is bomb.com ! Love the Firefly cocktail!
(4)Cindy E.
If I had to eat a meal here...never mind, I really would never eat a meal here again. Not just this Cheesecake Factory specifically. ANY Cheesecake Factory. I've tried the omelettes. I've tried the burgers. The pasta dishes. Several appetizers. And the only thing I've ever enjoyed is the cheesecake. The Vanilla Bean is my absolute fave. This weekend I tried the potstickers. They were drowning in a pool of something disgustingly similiar to soy sauce. I asked the server for a small plate so that I could rescue my potstickers. She took too long; the sauce had already become one with the dumpling. They were completely ruined. And I'm not sure they would've been good had I requested no "sauce." The texture of the filling was just...off. I really despise this place. Just be a cheesecake factory. Don't have a 22-page menu of horribleness. I'd really be impressed with just 22 different kinds of cheesecake.
(1)Navia G.
Be prepared to wait if you're here to dine during peak hours. This is a great CF location. Service is usually good here, food quality is great, and the restaurant is always really clean. I usually prefer to stick to my local RVA haunts, but this place's dining room is so big that sometimes it just makes sense to arrange a group dinner here. Almost everything I've had here is great, except for the fish tacos. Don't waste your money on those.
(4)Jose R.
Unfortuantely the last few times i visited this location the food was Sub-par and that's being kind. My steak tasted as if it had been nuked. Our Calamari was horrible, could not even finish our meal. We left this branch five mins after receiving our meal. Full plates left right on the table. Happily paid to leave our disappointment sitting on the table. Walked over to Maggiano's to make up for our experience at this location.
(2)Randy S.
Place sucks I was sitting outside with my wife when bird poop fell on our table it took a while for them to find us a new table and we were finally moved inside and did not get a new plate and received no type of discount
(1)Eris J.
Worst experience ever! Ive been dining here for years and things seemed to have changed. We had the fried macaroni and cheese - tasted great! It was all good until we had the lunch carbonara, my favorite dish from Cheesecake Factory. Yuck! It was so incredibly bland, frozen Kroger brand pasta would have tasted better. The worst part of it all was when we told the manager, she had a bad attitude and was very reluctant to provide any restitution. Luckily our great waitress got us a refund. We left her a note, detailing our issues. Hope she read it. Won't be back.
(1)S W.
Server was friendly and kept drinks filled. Bread basket was lackluster. Butter was too hard to spread on it. Daughter's pasta dish was dry and we requested a bowl of extra sauce. Huge portion and shared with her friend. Teriyaki chicken with rice was delicious. The rice was just okay without any sauce on it. The table split a red velvet cake. Cake was good but not enough cake. It had too much cheesecake filling. Nice decor. Women's bathroom could use some attention. A special occasion place but not cost effective for a family with young children.
(3)Yvonne M.
Ive been to CF several times, and not once have I ever had a bad experience.. But this time, I went, in a party of 6...to celebrate a birthday.. Our waiter Hunter was awesome.. Johnny on the spot.. Didnt have to ask or want for anything.. He kept us happy with hot bread and drinks flowing. We ordered a couple appetizers, shrimp and buffalo blasts... the buffalo blasts were recommended by Hunter.. and he was spot on.. they were spicy but delicious.. All was well until my entree came.. I ordered spicy chicken chipotle pasta.. And im sad to say.. The sauce was disgusting... I couldnt believe it... I was so disapointed, but Hunter was pleasant and took it back and brought me a delicious grilled shrimp and bacon club that washed away all my disapointment. I got some sweet potato fries on the side, they were piping hot and yummy as ever... My unlimited amount of strawberry lemonades were also very tasty... The staff was nice enough to come by and sing happy birthday to the birthday girl.. cant say they were even close to in tune, but it was the thought that counts and they brought her a puff of whipped cream with a candle in it and her cheesecake she ordered on a plate that said happy birthday to you on it with sauce... very cute... The cherry on top for the night was my vanilla bean cheesecake... It was slap your momma yummy... I deliberatly took my time eating it and only ate half just so I could save half for the next day and savor the taste... In my humble opinion... Cheesecakes service is awesome... hunter was really great and I hope to get him the next time I come out. Will I go back... Asolutely!!
(3)Han V.
Fun place to go for happy hour from 4-6pm on weekdays where certain drinks and appetizers are $5. Their mojitos are my favorite. Happy hour is only available in the bar area so arrive early if you can! Otherwise, their food is consistent to every other Cheesecake Factory. Food: 3 Value [HH]: 4 Service: 3 Overall: 3
(3)Keta B.
It's always busy, so don't let the crowd scare You away.. But the food is always great too! This place is always a treat..the ambiance and decor are always great..along with the servers dressed in all white. It's easy to forget that this place is known for it's Cheesecake because of the menu that is overflowing with options! This particular day my group enjoyed several appetizers to share... But their Home Made meatloaf and Cobb salad are great as well. Oh and the Cheesecake is wonderful..but by the time the food is all gone, it's easy to forget that is an option! There is always a bit of a wait because of the location, but it's worth it especially with a group of people..
(4)Chrissy D.
I tend to grab a slice or some eats TOGO, can't say as I've had an issue w/that. Dining in is hit or miss, it can be great but expensive!! And sometimes the waits are rodonkulous. But mmmm the cakes (cheese & not) are pretty dang tasty (would deny ever even knowing of its existence should my trainer ask).
(4)Cammy K.
First off, I was sick so dining out is uncomfortable and makes me grouchy. One thing, the place was FREEEZING. Like super cold, almost to the point of a walk-in cooler, that didn't help things. I had a cocktail- the Sour Apple Martini and it tasted like liquid green jolly rancher. It was just fine with me since I'm a sugar fan and my sinuses were stopped up anyhow. The BF and I split the Pot Stickers- good sear on the dumplings and had decent filling, but WAY too much sesame oil in the sauce they were sitting in. Too much becomes overbearing like fish sauce. If they had a lighter hand, this would have been a super tasty app. I had the Bang Bang Chicken and Shrimp, a Thai-inspired dish over a scoop of rice. Had fantastic flavor, something I needed with my head cold, but the sauce was lacking. I'm spoiled by the dishes at Thai restaurant and I love extra sauce in my curry dishes where you need a spoon to get all the delicious flavors. Having a thinner sauce and more of it would have made it better. I took home a Vanilla Bean Cheescake. Meh. I ended up eating most of the custard on top as not being a fan of New York Style Cheesecake. We went because we had a gift card, that's the only reason we'll go back.
(2)Judith L.
I wouldn't go so far as to say that I am a fan of the Cheesecake Factory, but at the same time, I don't dislike the place. Their menu is huge. Like, sit down and read a novel big. From appetizers and small plates to tons of entrees, and then don't forget the namesake: cheesecake. It's one of those places that you can be sure everyone in your party will be able to find something that they like (or would be willing to eat). Ended up ordering a ton. We had a $50 gift card and no intention of heading back over here any time soon. Ordered the Buffalo Blasts and they were delicious. Chicken, cheese, and buffalo sauce friend and served with blue cheese dressing. They were crispy, slightly spicy, and the chicken was tender. Also got the Vietnamese shrimp summer rolls, which I would probably skip. Although the veggies (asparagus, mushrooms, carrots) were fresh, the shrimp and rice paper just didn't do it for me. Got the shepherd's pie as well, which was a ton of beef, veggies (mushrooms, carrots, peas, onions) drenched in sauce and topped with a mashed potatoes that had a thin cheese crust over top of them. Not my thing, but it wasn't bad. And the serving was huge. Got the fried shrimp platter, too. Cole slaw was too mayo-y, but the shrimp were large and tasted good. Fries were fries. We were way too full for dessert, even to take home. But trust me when I say you probably won't regret ordering dessert. Their selection of cheesecakes is huge. I remember liking a red velvet one in the past. Overall, slightly on the pricier side but the portions and selection make it a fair choice.
(3)Aluanna F.
Quality food and service! We ordered the Grilled Chicken Lettuce wraps Mexican Style! Amazing and very well presented. Also the Buffalo Chicken Wings are divine! Must try! The pizza was so-so. Overall loved it, will be craving it for sure. Only had a 15 minute wait considering how busy it was!
(4)Christopher C.
My wife had a $50 gift card to The Cheescake Factory, so we decided to eat there on one our rare nights out without the kids. We arrived at about 7:30pm on a Friday and the first thing I noticed was that it was loud. The place is built like a big box and it seemed like everyone was yelling to be heard over everyone else. I asked if we could be seated outside, but the waitress said since there were thunderstorms in the area that the outside patio had been closed and it wasn't possible. So she lead our party of 2 through the restaurant, and I saw where she was leading us and started to pray that we weren't going to be seated where I thought she was going to seat us. If you've ever seen speed dating on television, you've probably seen the small tables for 2 that we were led to. This table wasn't against the wall but in the middle of a row of about 12-15 of these tables. When we sat down I could better hear (and probably touch) the guys to either side of me than I could my wife across the table. Then I heard kids crying, people yelling, and a goat bleating (not really) and hollered to my wife that our "date nights" are too rare to get hoarse trying to hold a conversation and that I wanted to leave. We left and ate at Capitol Ale House further east on Broad Street at Innsbrook. I'll update my review one day when we go at an off-peak hour to use up that gift card. The main gist of this review is if you want to be able to hold a conversation without yelling, best avoid this place at 7:30 pm on Friday night.
(1)Jamie B.
Dirty table, dirty silverware and dirty floor. When I ask to have somebody to replace the silverware and wipe off the table a guy came over and wiped out the window seal which had dead bugs in it and then used the same towel to wipe my table with. When the manager came over at my request I ask why was this store in such dirty shape he told me that he had no excuse. I said If the front is this nasty what must the kitchen look like. He said nothing. We left. As a side note the booth we were sat at had rips in it with food stuck in it. A bad experience
(1)Xida Z.
Choose carefully, dining experience really depends on what you get The Cheesecake Factory is so American. The portions are huge. The food tastes good and isn't good for you. You can choose your own adventure. Is it going to be Chinese, French, or Southern food tonight? No wonder the decor is purposefully and indistinguishably generic. I've had the fish tacos, light and quite good, and the California omelette, made of no less than five eggs. The appetizers are consistently very tasty though. It might be worthwhile to get apps and skip dinner to dessert. Prices are ok for the size of portions. Ambiance and Service 3/5 Food 3/5 Value 3/5
(3)Renee L.
Food was great, and it's not nearly expensive like most people think it is, decent service.
(4)Luvie B.
We came here late sunday night just looking for snacks since we ate dinner earlier.The floors were VERY slippy,star away for that.My SO slipped in fancy combat boots.Anyway the food was really yummy especially the lemon raspberry cheesecake.Our waiter Jeff was a true pleasure.He was super personable and bubbly.He even snagged the last slice of that yummy cheesecake for us early..what a guy!I will return to try other flavors when I'm having another fatty moment.
(4)Anthony C.
Yeah I know.. its a chain, but hey, most of the time the food is excellent. I normally always get the Crispy Beef and sub the rice with mashed potatoes, but tonight I wanted to try something different, so I got the Over the Top Meatloaf sandwich. It was covered with Swiss cheese, mushrooms and onions. Had some unique spices to it. Can on some thick Texas Toast bread. It was pretty good. The portion was HUGH... I could only eat one half of it. I normally really brag about there appetizers though. I love their fire roasted Aritchoke... in my best Steve Stifler's voice from American Pie, "It's Awwwwwesooome!" We got some fried artichoke hearts last night that I shared with my 3 year old and we both liked them. We wife got the Edamame and all of us liked sucking those soy beans out. My 9 month old daughter even ate a few. I know there cheese cake is what they are known for, but we only really get it when we remember not to get appetizers and save some room. The portions are always really big. Sometimes they can have a huge wait, Monday night we got premo seats without a wait. Pretty kid friendly, our server even brought 2 little plates out with cut up bananas and some bread for our kids. Never really have had bad service there, but they do overbook sections I think and getting you check sometimes can take an extra long time. Conclusion, We like the Factory. Will go back again and again.
(4)Jessica H.
My step mom and I went shopping at Short Pump the day after Christmas to hit up all the sales. After wards I treated her to lunch since she likes to come here with my dad usually after a day of shopping. I have only been here one other time with my dad - a few years ago. I love the new Skinnylicious menu! It is much more vegetarian/vegan friendly. I am so happy to see alcoholic drinks and also food that are under 550 calories. The regular menu was always impressive but it actually wasn't that vegan friendly. Typically in the past I would get the lettuce wraps but replace the chicken with portobello slices (yummy!). This time I got a Bloody Mary to drink (almost got a Sangria - I was torn), my step mom got a beer. For lunch I got the grilled asparagus but skipped the aioli dip and instead got olive oil. I also got the new mushroom lettuce wrap. My step mom got the polenta (corn cakes) and a salad. We enjoyed everything. It was crazy crowded so we sat at the bar. The best part about the experience was not the food but the service. The bartender was this sweetheart young woman from Brazil (?) who my step mom remembered from previous dining experiences there. She was really sweet and helpful. The whole staff seemed to be very pleasant - I remember this from my other time there with my dad. Oh Virginia I miss your southern hospitality. I wish they'd have a few more vegan options but they have come along way with this new menu! One day I hope they will offer a vegan cheesecake!
(4)Dana C.
I'm only giving one star because i had to. Went for my daughter's birthday and asked the hostess if they did anything special for birthdays and they said yes, took her name and age on a special pink pad and gave it to the person seating us. Nothing happened. No singing, no nothing. The food was sup par as well. Shrimp and burgers were overcooked. We won't be back. That was a $73.00 disaster.
(1)Jack L.
A great place for really flavorful appetizers.
(4)Bethany F.
Ah, the mother of all chain restaurants nestled into a corner of the exquisite and refined Short Pump mall. Get a preview of the patrons who dine here (and likely sitting next to) as you try to angrily wrangle a parking spot in the miniscule parking lot. Come inside to wait 30 minutes for gluttonous over-sized portions that'll cost you more than a trip to the gym. Diners here here are hungry and just got done blowing plastic at the mall. I've never experienced so many people (during one sitting) complaining to management to get free food. I was a waitress for 3 years, I know how it works (and looks like).
(1)Faye C.
I want to start by saying, I'm actually not a huge fan of cheesecake in general, but I liked the cheesecake factory. The portions are pretty large, we shared an app, and one entree, and a piece of cheesecake - the amount of food was perfect for 2 people. If we had each ordered our own entrees that might be a bit different. I don't think any one leaves the cheesecake factory hungry.... We had the Reese peanut butter cheesecake- Yum, not too cheese-cakey, dynamite shrimp (app), and a shared platter with steak diana and herb-crusted salmon. there's often a line up - try to get there before mall closing time.
(4)Lee Anne M.
DIVINE cheesecakes ...enough said ...LOVE this place.
(5)Beercan B.
"Hunger is black, like a deep hole in the middle of nowhere." The 'Kings Dominion' of restaurants get's a normally good review but that's because there's a vocal minority that enjoys sitting for 45 minutes waiting to pay $29 for spaghetti. I, for one, decided to cave in to the hype and try this glutton for bowel punishment for myself. The menu was written by Tolstoy, and as he once said: "It is amazing how complete is the delusion that beauty is goodness." They can put makeup on a pig, but it's still a pig. This place looks like it should be a rich man's Cheddars, but it's more like a Applebee's whore cousin. If you can, sit at the bar...the 'view' is much better, guys and bearded clam-lovers...wink wink, nod nod. Anywho, I had the sirloin and mushrooms and it was actually pretty good..not as good as the cigarette odor that accompanied my dish by the person who brought it to me but after 5 minutes it drifted away. The dish was cooked perfectly and the mix of mushrooms/beef took me on a journey of delights known only by those who probably huff sasquatch farts. Sweet surrender that steak is tender! I actually tried to get the small lunch crowd to begin this chant, but to no avail..apparently, they were too busy their lives...you know the type, a bunch of Obama voters. For dessert, I sampled the sweetest piece of cheesecake known to this universe...I didn't, however, like the judgmental look I got when I requested a chocolate milk to go with it. Go for the experience, stay for the price..no, really...sit for awhile because you're paying too much for this.
(4)John M.
The Cheesecake Factory portion sizes explain why Americans are fat. That's not to say that the food is not delicious. When I'm trying to be healthy, I can always find something that is both delicious and healthy. The last time I was there was for a business lunch. The brown bread that is served at the beginning of lunch is quite tasty. The menu is huge, so plan to spend 5 or 10 minutes just making it through the many items. Be prepared to take home leftovers. And don't forget that you can get a slice of cheesecake to go!
(3)Steven A.
This chain has an evil, corporate soul. It is the stereotype for all things that are wrong in the restaurant world. A 450 page menu...very little (if anything) prepared fresh by talented people. Cheery but mostly inefficient servers. You get my drift. BUT! I was at the Short Pump Mall over the weekend on a back to school shopping trip for our little cherub. Shop after shop after shop. I wanted to open a vein just to interupt the monotony. Just when I am in the process of exhausting my last ounce of sanity...there it was. The magical word "Bar" at the end of the Cheesecake Factory sign. In the immortal words of Kim Jong-Il, I needed a "compricated pran." I offered to carry the armload of bags back to the car that was parked (heh heh) waaaaaaaaay far away. My wife tensed for just a split second before relenting to my kind, generous offer. Her eyes narrowed as I turned and walked away, trying to hide that little extra giddy-up in my step. I was on my second dirty bombay sapphire martini when I got busted. She must have tracked my cell phone with her ESP (Estrogen Sensory Perception). Or maybe I am just too predictable. But anyhow I was restored...just in time for the inevitable Crate & Barrel walk through.
(3)Ken K.
Our daughter's 14th birthday was celebrated here! She always loved this place even as a little girl so we try to find one everywhere we go! The food and service is always consistantly great and she loves to shop at these malls (seems this place is always located at a very nice location,ie Vegas, Charlotte,etc). Just remember parking at these places can be frustrating and the wait could seem like an eternity!
(4)Andrew W.
Server was wa wa waaaaaa. She didn't have any suggestions, apparently she's never eaten here. She was out of silverware so he dumped a pile of forks on the table with some napkins. Took awhile to take our order and it took awhile to get our order. Ahi tartare was pretty good, nothing to rave about. Chicken Marsala was good, friend had the lunch portion of the chicken carbona and said it was decent. The winner was the Americana burger, looked delicious and got a good review. We also heard about the fried Mac and cheese burger, but this was from another server. Ours wouldn't dare go into details about the food. Pineapple upside cheesecake was good. Overall, the food was slightly below average cheesecake factory and the waitress was just plain awkward. Some of the worst service I've ever gotten.
(2)Ann N.
This place is always cold, and has a long wait. But I keep going back bc Cheesecake Factory has the best guacamole and cheesecake, of course!
(3)Nina H.
Insanely large menu that is sure to please everyone in the family. But as usual, if you try and please everyone, you usually don't please anyone. Food is average, but satisfying. New skinnylicious menu is a step in the right direction...something to balance out the 1000calorie piece of cheesecake!
(3)Dominic B.
I love the Cheesecake Factory in Short Pump.When I come to the Cheesecake Factory, I want to skip right to dessert.Sometimes, I get cheesecake to go because the restaurant has a cheesecake to go section.The Cheesecake Factory offers the best cheesecake in Richmond.The slices are a bit pricey(around $7) but it's worth the dollars.The snickers & white chocolate macadamia cheesecake is delicious.The food is really good and I like the salads.The menu is a book.It takes at least 15 minutes or more to look over the entire menu.The bar area is small. The atmosphere is really nice and social. On packed weekends the restaurant can be loud. Cheesecake Factory has a small waiting area inside.On nice days you can wait outside of the restaurant .The service is usually good unless it's really crowded.Fridays & Saturdays can become very busy.You will experience very long wait times, so getting in early is a smart choice.Whenever you visit the Cheesecake Factory,leave room for dessert!
(4)Shelly D.
Was told a 15 min wait time that turned into an hour and 15 min!! When we asked when we would get seated we were told another 45 min. When we complained about how long we already waited past the time we were told we got an attitude and was told she didn't really know because she just came on shift!! Once seated they forgot a few things we ordered and I has to wait on my crab bites because they kept burning them. They were just ok. The nachos and lettuce wraps were not good. My daughters burger she said was dry and had no flavor. My husbands hibachi steak was ok. Not a fan and don't plan to go back.
(1)Dorsi S.
Loved it great atmosphere waited an hour for a table and it was worth every minute the waitress went out of her way to make us comfortable and she was very upbeat and bubbly awesome experience and of course the cheesecake was amazing. There's a bug selection to choose from.
(5)Katelyn S.
Pretty decent food. I admit the first couple times I went I didn't really like it that much but I've grown to love it. The cheesecake is awesome. I love it. And they have a variety of food to choose from. Always stop here when shopping at Shortpump.
(4)Lisa G.
See one, seen 'em all. It's a chain. A place to go when you can't think of anywhere more interesting to try. Nothing special, and the menu is way too big, though the cheesecake, of course, is to die for.
(3)C M.
won't be eating here again, which is a shame as CCF used to be my favorite restaurant. now, the only thing it has going is the nice ambiance. the customer service has really gone downhill. too bad!
(1)Joanzie P.
I love the variety and amount of choices in menu. All the varieties of cheesecake I have tried here have been excellent.
(3)Eric C.
The location of the place is in a good spot. There were some good days and bad days at this location. It was mainly good days but the last one was a bad one. I'm the type that likes to stick with what I like. I usually get the hibachi steak or the burrito (don't remember the name but it's the big burrito). The hibachi seak is my favorite dish there. I've had different types of pastas there and nothing really special. I remember I had a flavored lemonade some time ago and it was extremely sour. It was proably the worst lemonade I ever had... The parking kinda sucks because it's a mall and it's usually packed and you have to park really far. All in all...it's good but I wouldn't come here if I was on a vacay and saw it in another state. akatek1
(4)sherri s.
Okay so last time I was here I raved about my meal, service and great dining experience...but this time...not good. Cheesecake Factory is usually a great place...in every city! But this time I sat at the bar and wow...the Bartender really ruined it for me. She took way too long to get to me...but I was a good sport and waited patiently...once I got my meal, she never checked on me, she forgot my water, never asked to refill my wine, she was not pleasant, and she would not add a gift card to my check. My small salad was saturated in dressing, way too many chunks of tomatoes, and not enough lettuce! I still like CF...but really...tonight was not good.
(1)Angel S.
The wait for dinner is awful, and you would think it would be because the food is so good but it is not. The bar area is small, so no big deal there. The only reason people come here is the name, but it is not worth the wait or he price. The only reason this got 2 stars and not 1 star is because my in laws really like their meals. I will not be going back.
(2)Sarah H.
This past Friday my husband and I stopped here for lunch. We were fairly excited about it since we used to enjoy the Cheesecake Factory in Louisville. We were quickly seated at a table that was about 6 inches from another occupied table. We sat and looked at our menus for about 10 minutes without being approached by wait staff. I did notice that the table that was so close to us was being served and figured that maybe that guy wasn't our server. A few more minutes go by and I see two people being sat at the table on the other side of us. Those guests were promptly approached by the same waiter. As he was going back past us he made eye contact with me and then turned to the other table to ask if they needed anything. I sat there a few more minutes because I was sort of in shock. The waiter came back to the table that was sat after us and served them their drinks and took their order. He walked back by us and once again seemed to make eye contact and kept going. At that point we decided to leave. I did stop off at the hostess station to let them know what had happened. A man working there offered to get us a different table but by that time we were over it. I know for certain that I will never try to visit this place again.
(1)Nicole S.
I love this place! It takes me forever to order because there is such a big selection. But you can't get any better food from a chain. I've actually never even eaten the cheesecake. The ony downside is the expense.
(5)David R T.
Don't get the "Chicken Chilli". It is too spicy, has mystery chicken meat, and beans not typical beans in chilli. Partly my fault in ordering this dish, but fully described on menu. I went out on a limb when I ordered it.
(2)Lisa N.
The only thing I come here for is the happy hour! From 4-6PM M-F (please check times depending on the location), appetizers and specialty cocktails are only $5! I suggest getting the J.R.'s Pink Lemonade, Mojito, Taquitos, Fried Mac&Cheese, Calamari, Fried Crab Wontons, and Potstickers. However, you have to sit in the bar area (which can be really really crowded, especially on Thursday and Friday so get there early. Besides the HH, CF is nothing special. It can be overpriced, overcrowded, and service can be slow/inattentive.
(3)blain t.
I know it is a cookie cutter chain restaurant, but their food has always been pretty good for me. This is in a nice spot, and you can go wander around the mall a bit if the wait is too long (it usually is.) The food is consistently good, and there is always a TON of it. If I want to make it to dessert I have to stop eating halfway through my meal otherwise I'm too full. And just forget about it if anyone orders an appetizer. Good for groups, kids, everyone. We've been three times and we've always had very attentive and great service as well.
(4)Sean C.
Dropped in for a quick snack around happy hour so we decided to sit down in the bar area and sample the Happy Hour Bar Menu. For 5 bucks a plate we had some great sliders and decent Nachos. The Nachos had two types of cheese and came with Guac, Sour Cream and Fresh Salsa....the plate was huge. They were worth $5. The 4 sliders were also fresh, the rolls were soft and tasty and the meat had a char grilled taste with a hint of pickle. We each had a draft and were out the door for $16.00!
(3)M B.
This Cheesecake location is lovely! It's right next to/in Shortpump Mall which is fabulous. I have come here several times, each of them being a positive experience. The food, as usual at the Cheesecake Factory, has always been delicious. I came in on a Saturday afternoon with two friends and we were seated in the section of a really nice waitress, who was very patient with us through our chatting which delayed the ordering process haha. She must have come back three times and we were still talking about our personal lives. The service was a little slow, but that could be because it was the Saturday lunch rush. She split the check for us without even asking, too. I'd come back!
(4)Holly C.
I love going here...it's delicious! The price is right, the food portions are HUGE, and the servers are always excellent :) Also, brunch is amazing!
(5)Kiara B.
All I have to say- AMAZING! I was very pleased with the service I received at this restaurant. I actually ate here for one of my friend's birthday, and we had a great time. First of all, the service was very good. Despite the large amount of people at the restaurant, we actually received our food in a timely manner. Also, our waiter was pretty hot and incredibly nice. Second, I was pleased with the food. For our appetizer, we ordered nachos and quesadillas, and we were very pleased with them. For the main dish, I ordered the 3 cheese (Maybe 4 cheese?) pasta and it was delicious. One of the best pasta dishes I have ever had in my entire life. I was way too stuffed to actually have a dessert, but I had a bite of my friends (some sort of chocolate cheesecake) and, of course, it was very pleasing. Overall, I would definitely recommend a trip to this location. I am definitely going back!
(5)Chris C.
Quality of food and service has gone down considerably. We had the waitress Jenny and she spent her time speaking with other waiters rather than attending to her tables. Too many teenage servers.
(1)Roger Y.
Hmmmm..... this place does way too many items. The cheesecake is good though. Everything caters to Americans' ever-expanding waistlines: huge portions, salt, butter, and heavy cream. That is why they do a good business.
(2)Matthew L.
This is a really large Cheesecake factory, but still overcrowded. I chalk it up to simple southern tastes. Same large menu, same large portions, same dessert. As usual next to the mall. Not bad, just not special.
(3)Marie L.
I have eaten at this location a few times, and have thouroughly enjoyed my lunches that I have had there. The pizza is surprisingly delicious and better than most pizzerias in the area...it is huge - I always have leftovers to bring home. They have a chicken dish (exact name eluding me at the moment) that is lightly breaded and served with a really good lemon sauce on top with mashed potatoes - yum. The peanut butter cup cheesecake is my favorite and do try the strawberry lemonade (comes with a sugar ring on the top of the glass which adds to the lemonade).
(4)Melissa M.
I had to stop at the Cheesecake factory inn Richmond as this is one of my favorite restaurants. I arrived around 1:30pm and was seated outside. It was chilly this day, but they have these awesome heat lamps by each table. I was warm and toasty and enjoyed my sandwich and salad. The waitress was nice, but even nicer to my buddy that was with me...I guess because he's really handsome! All in all, a great experience.
(5)Peter B.
I am a huge fan of cheesecake and an enormous fan of the Cheesecake factory but theres one thing. The other night I entered this fine establishment with my significant other with a large sum of money ready to treat my other to a fine dining experience, as it was our anniversary and I have had numerous good experiences here. This was a bizzare night though, I would not reccomend going on July 4th as apparently it is "Treat a customer strangely day" or so they would have me believe. First, as I entered the host (who was very nice mind you) asked for my number, i politely informed him i was not gay but appreciated the compliment, he got shy and handed me off to the next host, who promptly leaned over and offered to enter his coworkers number into my phone secretly without my girlfriend knowing, I again politely refused and everyone laughed lightheartedly. After we brushed that off, a waiter came running to the table and gave us a cheesecake, without ordering one and said sorry for the wait, we didn't understand but he left before we could object so we simply ate that. The new waiter came up and all but screamed at us for eating cheesecake before our appetizer, I did not understand if this was a joke or not. Later that night, they let some people in wheelchairs sit next to us which ruined our apetites, I didn't think that was right. Anyways, aside from the strange occurances the food was outstanding, I just don't understand why there were so many asian employees?
(3)Janet F.
Stopped in here for desert after doing Brazilian steakhouse for dinner on a Saturday night. The cheesecake was, as expected, fabulous! The trouble is, it was so loud in the restaurant that it was very difficult for the order taker to hear what kind of cake we wanted. Additionally, it was hard to even get to the area where you can buy slices of cake a la carte to go because it was so crowded and the staff seemed indifferent to make it any easier for those customers just wanting to take out some cake.
(4)Brad R.
Overall good atmosphere and good staff. I've been here twice but the second time I got food poisoning. Not fun :(
(2)Patrick M.
Dining in at The Cheesecake Factory is a little too slow of a business traveler have dinner by himself. However, the large menu makes it a great take out restaurant. Lately, I have been ordering the Tex Mex Egg rolls and the California Omelet. Way too much food for one person.
(4)Jacob P.
Happened to have a few gift cards to this high quality, high cost restaurant and was glad to have gone with a date. This restaurant is perfect as a special occasion date night, and the service allowed for us to take the meal as slow as we wanted (about an hour and 45). The restaurant has a full bar. My date started off with a blueberry mojito which was perfectly mixed, and I was able to choose Stella Artois on tap from the list of high quality beers on tap including Yuengling and Blue Moon. For an appetizer, we tried the Vietnamese Tacos which we would recommend for any open minded foodie Yelpers out there. For dinner, both of us had steak dishes: Steak Diane and a Petite Filet topped with mushrooms. Although the Steak Diane was a bit more well done than the medium I had hoped for, the Filet was very tender and tasty. For dessert we both had cheesecake, and there is a reason they named the place after it. If you don't save room after the very large portions to eat some cheesecake, you'll be mad at yourself. The Dutch Apple Streusel and the Lemon Raspberry cheesecakes were amazing with every bite and perfectly made. If I could afford, I'd go here far more often, but at this point, knowing an excellent celebration spot is enough for me.
(5)Mike B.
Not typically a big fan of chain restaurants, but we had some gift cards given to us about a year ago, and finally decided to wade through the endless line waiting to get into Cheesecake. I'm glad we did. We went for a late lunch, but I don't think it matters when you go.....you're going to wait. We had the loaded tater tots for an appetizer, which were awesome. I had the classic burger, and my wife the baja chicken tacos. We both liked out meals very much, and it's a TON of food. To the point that there was no way we were going to order cheesecake. Here's an idea for Cheesecake: put a scoreboard type sign on the outside of your building somewhere, and show the current average wait time. There are ALWAYS people sitting around outside your front doors waiting for their number to come up, and I would bet most people like me just drive on by, assuming that the wait is in the range of 1 hr. But if the "scoreboard" said the average wait was 15, 20 minutes or whatever, I would be inclined to swing in and eat. Just a thought.
(4)Lisa W.
1. I LOVE their food! I seriously don't think I've ever had anything I didn't like there. BUT... 2. Their tables are WAY too close to each other. Last time I went they tried to sit us at a 2 person table that you had to scoot sideways to get into because there were other people so close on both sides. We asked to wait for another table and so did 3 groups after us that they tried to sit there we noticed. I'd rather wait longer for a table than have a meal where you are uncomfortable the whole time.
(2)Cassandra G.
I always like the Cheesecake Factory, but it took way too long for the food to come out and the waitress really didn't pay us much attention. Which I didn't understand bc it was 10pm and pretty empty. Didn't have any cheesecake, but my chicken tacos were good. :)
(4)Vishal P.
We went for lunch last Saturday to celebrate my wife's birthday. (We've been going to Cheesecake Factory to celebrate her birthday since last four years now.) For appetizers we almost always go for the delicious Avocado Egg Rolls. After finishing appetizers and drinks, we decided to take-home the main course as the kids started to act up a little. My wife decided to try Farfalle With Chicken And Roasted Garlic. But being a vegetarian, she requested to hold the chicken. She asked whether it would be possible to add a few more vegetables as a replacement to chicken, and the waitress said yes. After the kids went to bed, we lit up some candles and sat down at the table to have a romantic birthday dinner. But alas, the pasta dish that my wife ordered had bacon in it. A lots of it! She gets repelled by meat, and just couldn't eat any of it. This, in spite of our clear instructions to the waitress about her being a vegetarian. Overall, we like the place. The place is always crowded, but we hardly ever had to wait more than 20 minutes to get a table. The staff is usually friendly. BUT if you're a vegetarian, and ask them to hold the chicken, beware!
(2)Anuj B.
I can't give it less than 5 stars. You might say I am biased but have all the reasons to be biased. The ambience and flavor of food is just phenomenal. Cheesecake Factory doesn't need a review as everyone knows it's pure value for your time and money. The restaurant staff is very courteous and you will be seated asap, that's their mission. Music is good and it depends which location you are seated. If I go myself, I usually sit in the bar area. I orders cashew spicy chicken, dogfish beer tall and tiramisu cheesecake and I will tell you, all came out pretty good. It was worth sketching out an evening in the one of favorite restaurant by yourself.
(5)Charles B.
I have been visiting Cheesecake Factory going back to the B-More harbor location and they always give you a lot of food and a great atmosphere for groups but it's still a franchise. The Richmond location is a great spot and the service is always good here. Of course we ordered so much food and then packed it all up because we had to eat the cheesecake. Even with great service and a menu so big you need to be quizzed on, I give out a 3 because the food is just ok, not in a disappointing way but you know going in you will drop $$$ and your saying after the fact ....that was ok but not great I think I'm one of the few that like the Cheesecake Bistro that used to be out Stony Point.
(3)Chandler S.
I have never been a fan of The Cheesecake Factory in the past but I decided to give them a try for brunch. Again, I was disappointed. The french toast was tasteless and really like eating a giant hunk of bread. The syrup did not do it any justice because it also lacked a delightful taste. I waited for 10 minutes before my waitress came to say she would be longer. Being that it was a warm day and I was seated on the patio a glass of water would have been nice. My food came out before the bread for the table arrived. Overall i was not pleased with my food or service. I will probly not go back for food but the cheesecake is still amazing.
(2)Jo M.
So it's a Cheesecake Factory. If you've been to one, you've been to them all, and this location is no different. I've gotten take out a couple of times, and it's always been quite good. They're really good about making sure my dishes are hot (like straight out of the oven hot) so that they're not cold by the time I make it to the hotel. The Louisiana Chicken Pasta was a treat, and they even made me an entrée sized mac and cheese when I was craving one. I usually grab a drink at the bar while I'm waiting for my food, and this is where they fall down a little. The bartenders are not nearly as attentive as I would have expected. I can understand that they're making drinks for the entire restaurant, but on my last trip I sat at an empty bar, in a near empty restaurant for 5 minutes before the bartender stopped chatting to a waitress and offered to get me a drink. Not happy. Overall, it's a decent place to eat. Just be prepared for giant helpings!
(3)David H.
Service was good and professional. I had the pit roast beef sandwich and it had no taste what so ever but the fries were good, but could have had a bigger portion. My daughter had the miso salmon and it was huge and very good. My wife had the meatloaf and she loved it.
(3)David H.
Not sure why this place is so popular (everywhere), the menu is approximately 35 pages long and filled with lots of stuff that will make you wish you cooked instead. why is all of the cheesecake so damn sweet?
(1)Lisa N.
Food - I ordered the Louisiana Chicken Pasta and I must say, the portion was more than I expected. Definitely had the most food out of all my friends' dishes. My dish itself was on the bland side and lacked sauced. I had to add extra salt and other condiments to give it more flavor. The chicken however was really crispy, just the way I like it, without being dry. Price - Cheesecake Factory is on the more expensive side so I would come only for special occasions, not a regular dinner spot. Service - My group's waiter was beyond nice and explained to us all the dishes we had questions on very thoroughly. Our water was constantly refilled and he somehow always came at the right time to ask us how we were doing.
(3)Lynda C.
I just love Cheesecake factory! Its worth the wait, when its crowded!
(4)Washington D.
My server Armani was great. The food was delicious and the atmosphere was beautiful. Most definitely will be back!
(5)Phil M.
Amazing food. We had a pizza, and it was fresh and hot. The peppers and toppings were just enough. The red velvet cheesecake was decadent. Our server was very accommodating and friendly. The restaurant was clean and in good standing. I would suggest this restaurant to anyone!
(5)Lamar J.
Initially, my plans for yelp were to only review small, lesser-known, mom-and-pop establishments. Clearly, chains would not make this list. However, since myself and a friend have been on a happy-hour kick, I had to add Cheesecake Factory to the list. Here's why: Pros: Options and affordability are the driving factors that can make or break a place as a happy-hour haven. Their menu has three pages that include 40 (yes....40!!!) appetizer/small plate options. Have your typical burger sliders, or you can live a little and indulge in chicken samosas (they're great if you like curry). Salads also make the cut for those who want them, but a salad is the last thing on my mind after a day's work. As far as drinks, there are a few cocktails (do a long beach iced tea if you can handle it) along with select wines, beer, and well-drink options which are typical for a happy hour. The icing on the cake for this place is that EVERY SINGLE OPTION on the menu is LESS THAN $7!!!!! (Imagine that I'm yelling this in a field of wacky waving inflatable arm flailing tube men and a cloud of confetti). The cons: Happy hour is restricted to the bar area. So, you have to get there early on more popular days, and you can't enjoy your drinks outside. The only location for RVA is in the west end- Traffic is generally unbearable and the crowd may be a little too "buttoned-up" if you're looking for a place with flair. If the short list of cons doesn't deter you, it shouldn't, stop by between 4 to 6 Monday through Friday and enjoy!!
(4)Ashley G.
Service? Meh. Fries? Decent. Fish tacos? Cold, dry, stale, bland. 14$ I'll never see again. After asking for more tarter or fish taco sauce, it was still bland as the days are bright. Such a disappointment. After seeing me clearly dissatisfied with my food the server didn't make a move to ask why. (I'd only eaten one and picked at the second. There were a total of four) Asking desperately for more flavor didn't seem to tip him off either. Humpf.
(2)Kate M.
Super long wait, that's my only complaint. I'm not even that mad about the wait itself, because they can't control that. I'm mad that they told us that we would be seated by 6:30, and then we weren't seated until 7:30. Anyways, other than that, the food was amazing. It was a little pricy, but the servings were huge. It's a hard place to go on a diet, but the "skinnylicious" menu had a lot of great options (not just salad or chicken like most skinny menus have). I got the skinny shrimp and pasta! Also, we had the fried macaroni and cheese balls. THEY WERE AMAZING omg. Everything there is delicious!!!
(4)Shari S.
The Santa Fe Salad. Oh MY. It was massive & absolutely delicious. Hubs, who isn't a salad person, proclaimed it quite tasty as well. I love salads that are chopped finely & already dressed, so you get a perfect combination of flavors in every bite. This salad meets that requirement to a T (tea? tee? what's up with that phrase anyway?!). Grammar aside, I've got a pretty strong case of like going on for this dish, and can't wait to try it again. One gripe if you will about Cheesecake Factory: their portions are SO huge that I never have room afterwards for cheesecake! And since I'm rarely going home straight afterwards, getting a slice to go isn't an option either. But hey, if that's the worst thing I have to complain about, I'd say I came out ahead.
(4)Devin H.
I wouldn't normally give a place that I waited 2 hours to get seated 5 stars but I absolutely loved the place. We were at a near by hotel meeting up with some friends and have always wanted to go to a Cheesecake Factory.To start things off sure there was a large wait, but it's The Cheesecake Factory on a Saturday evening. There is an amazing outdoor mall right beside the restaurant so that makes the wait time less stressful. We did some walking around and then decided to hang near the bar for a bit. I will admit that the bar was super packed but I got all the help that I needed from not only the bar tenders but also the waiters as well. Like I said before, it's a well known restaurant on a Saturday night. When we finally got seated our waitress, Abby was very helpful and attentive. The food is actually fairly priced and the Bang Bang Chicken and Shrimp was out of this world!! I wound give 10 stars to the food alone. Of course you have to finish with a cheesecake duh! There's over 25 different kinds and if you like Tiramisu then don't bother looking because it's heavenly. They were even nice enough to point is in the direction of a good bar near our hotel. All in all, if you don't mind a wait, definitely check this place out if you are in Richmond.
(5)Trusty T.
Salad dressing was a cup of MAYO!! Soup was a bowl of yellow creamy stuff with a couple of corn kernels sunk to the bottom. Bread on sandwich was so hard you couldn't cut it with a knife. Benches had fake padding (please don't plop down on it!). My husband got a stomach ache afterwards and I instantly lost all my energy the rest of the day (a sure sign I had eaten something unhealthy). We usually enjoy our dates. This one? Horrible. I was so upset we'd spent our money on something so ridiculously bad. If it weren't for the name, the decor, and the overpriced cheesecake, they'd have gone belly up a long time ago.
(1)Amal H.
I really love the cheese cake factory. I always go there with my friends. It is a bit pricy, but what ever. Who outs a price on fun :). Garlic bread is a must have! I am a steak lover, i have tastes the steak mignon, and this other peppered steak thingy ( i always forget the name, i think steak dian) both are delicious. I have tried the s'mors, white chocolate macadamia, godiva, dolce de lece, red velvet, and lemon something all good. My fave was s'mors. Great place, i love coming here with friends. The only reason why i took a star away was because of the stupid no reservation crap. I called to reserve a table for 13 and apparently they do not reserve!!!!!!!!! Like seriously we are 13 people, wtf!
(4)Sarah S.
Eh... The decor is lovely. And that's it. Drinks tasted more meh then I remember. Food literally tasted worse then McD's. Desert was really off today. I could not tolerate to finish my cheesecake, it just wanted strange and wrong and it was literally painful to eat because of the weird taste / sensation. I can't describe it but it was bad. Everything was pricey as well. Meh.
(2)Brian B.
Oh Cheesecake Factory how I loathe when my girlfriend convinces me to eat at your establishment. Your food is overpriced and not that great. It's obvious that you're a cheesecake place that serves food just to get people in the door to pay $7 for a slice of cheesecake. Your cheesecake is good, sometimes great. But everything else... it's obvious it's just thrown together to get people in there to buy cheesecake.
(3)Worldhopping M.
Cheesecake factory decor and menu is nice and predictable. However, this particular location is good if you want to eat other people's chewed up food- all 10 of the utensils on our table and the plates we were provided were filthy. Really ames me question how clean it is behind the scenes if even the clean dishes are this disgusting!
(2)Bryce C.
I cannot believe I am giving the Cheesecake Factory such a high review, but it was actually shockingly good on my last visit. I went for lunch around noon on Sunday and we were immediately seated. Their tables are notoriously close together, so we ended up moving to a high top by the bar. I will note that the silverware and bread plates at both tables were really dirty and we asked for them to be swapped out. Our server, Armani, was great, no complaints at all. We ordered the fried cheese, samosas, avocado egg rolls, and the smokehouse burger to share. Of course it was way too much food. The fried cheese was pretty standard and the samosas were super flavorful, but the standout were the egg rolls. They were perfectly cooked and served with a delicious dipping sauce. We immediately went home and looked up copycat recipes. The burger was cooked exactly how we asked, something that is normally not done and the fries were perfectly salty. Neither of us could really enjoy the burger as we were so full, but it was still a great choice.
(4)Nastassia M.
I usually frequent "Cheesecake Factory" in other areas, and decided to visit this location at Short Pump. After, ordering my usual meal with a medium steak, I noticed the portion to be different than those at my table. I requested them to correct the portion accurately. The waiter was extremely nice however, her manager Jen Anderson walked to my table and stated, " if you want more you'll be charged additional"next time", because I've personally weighed each meal. This was not the correct response as a manager, the concern should have been addressed with an apology and the meal portion should have been mitigated immediately.
(2)Gabriela F.
Came in on January 12 at about 9:00 to celebrate a birthday. Service started on the bad side. Could have been the server who started our table couldn't keep up but it really wasn't busy when we showed up! He disappeared for about 15 minutes came back with drinks and disappeared again for a wile, never came back!! a waitress then pick up our table and totally turned things around for us, she was very polite and did a great job suggesting desserts and drinks. Food was mediocre!!!! Had orange chicken, which was breading not much chicken!! Calamari was good but the sauces where nothing special and very little of it, which was fine the lemon that's served with it was perfect! Desserts where of-course delicious!
(2)Doug G.
We keep going back because our friend likes this place but it noisy, loud, overpriced and the food is mediocre. Over the past few years I've watched protein servings get smaller while servings of low cost lettuces, etc get larger. Fish & chips is perfect example - the pieces of fish keep getting smaller and the pile of cole slaw grows. The other thing that grows is drink prices and the wait for service. Monday night I was served a $14 glass of Irish whiskey with a lime wedge dropped in it. I told the waiter I didn't want lime in my whiskey and he disappeared for another 10 minutes before bringing me glass of brown liquid that didn't taste much like Jameson's but did still taste of lime. But we keep going back back - I guess we'll never learn.
(2)Brett B.
Great menu great service. Lots of choices. Wait staff very professuonal. Got the big burrito and it was big and tasty. It is usually packed and is a great location next to short pump mall. Recommend without reservation.
(5)Liz C.
Hadn't been to CF in a long while and was shocked at the prices. The unrealistic portion sizes are supposed to compensate for the prices, I guess, but it's really wasting food unless you want to eat leftovers at home the next day. We had the meatloaf with mashed potatoes and what was described as succotash. My meatloaf had a stack of cooked stringy onions on the top, while my companion's had both onions and mushrooms. The meat was overly spicy, a bit too much pepper, and was slightly on the dry side, no gravy or sauce included. The mashed potatoes were redskin and included a lot of lumps, tasted fine though. The "succotash" wasn't really what we Southerners define as succotash, i.e. corn and lima beans, often with tomatoes. It was grilled corn, sweet peppers, onions and, again, something very spicy added. It was good, just not succotash. The restaurant was virtually empty at 2:30 pm on a Friday. The service was very good, except the oddity of my companion's water glass being refilled while my tea glass sat there half-filled. In an hour and a half, the tea glass was never refilled....and at $2.95 for it, that was not good. Add to that the tea being VERY weak and tasteless, and this restaurant lost another star. We had no cheesecake. After the prices of the meal, there was nothing left for dessert at an overpriced restaurant that we will likely never revisit.
(2)WILLIAM N.
We went on a Sunday afternoon and it was busy. So I got a piece of original cheesecake and a slice of carrot cake. For over $16 for the two. The cheesecake almost had a bad pudding consistency, the topping had a weird sour flavored topping. And it was SMALL! The carrot cake was dry, and wasn't even a full piece. Almost like someone cut one piece on a bad angle. I'm assuming the frosting was an attempt at a cream cheese flavor, but was a cheap imitation. I have ate at other CF's and had amazing desserts, but this was horrible. I will most likely never go back to one after this. And to top it off, the cashier for the takeout area made a loud sigh when she looked at the receipt and I didn't tip. Why would I tip at a two minute carry out stop?
(1)Diana M.
I wonder if the owners ever read these reviews? They certainly don't pay attention if they do. We didn't have a problem with service or food but dirty bread plates? It's as if they don't care to check if what they put out is clean. The floor under our table was covered in food and trash and all around the dining room it was noticeably dirty. Leaves one to wonder about the cleanliness of the kitchen? I expect more from a what I thought was a top shelf restaurant. I know it can be busy but the restaurant was not as it was early 3:30 on a Friday. A time most would be preparing for dinner service maybe I just watch to much Hells Kitchen!
(2)Lacey D.
Usually this place is awesome, but I went there last night with my gal friend and she ordered the Four Cheese pasta and I ordered the Tex Mex Eggrolls. Well this morning I woke up at like 5 am and my stomach was KILLING ME, well all I could do was make it to the toilet. It was coming out both ends. I texted my friend and told her that The Cheesecake Factory gave me food poisoning and she said she was feeling sick too and didn't know what she ate, but since she ate only half of one eggroll it didn't make her as sick as it made me. Not a good experience this time. We had a waiter named Jefferey he was very nice though.
(3)Naba Q.
Absolutely worst service Iv had at a restaurant. The waiter was never around when needed, we had to keep asking for him. The appetizer platter we ordered was very oily and the salmon seemed undercooked, not very pleasant taste. We told the waiter we did not like it, the manger came and asked why we did not like the platter, and he seemed very upset and rude about the situation. I guess we should've just lied and said we liked it. The manager should of at least been much nicer about the situation. This was not during a busy time either!
(1)Garmboyz J.
My wife called to place the order and ask me to pick it up on my way home from work. Got there, said i'm here for a pick up under name Jack. She asked me what i ordered and i said i'm not sure because my wife called but i'm sure there's gotta a miso salmon in the order 'cause that's what i always get. Apparently she gave me someone's else order that has the miso salmon in there. Got home and didn't realize that they gave me the wrong order. Wife called back and explain it the manager. This is what he said " ITS NOT OUR GIRL'S FAULT BECAUSE YOUR HUSBAND DIDN'T CONFIRM THE ORDER ". So i had to got back there again, the girl who gave me the wrong order and manager was there as well and none of them said anything to me. So it was my friggin' fault right ?!?!? i'm the one should be saying i'm sorry ?!?!?. Well, as a restaurant owner/server/manager. I'm speechless !!!
(1)Art R.
It was very busy we waited 40 min to be seated that was ok b/c they said it was going to be 30 to 40 min the food was ok the price was high 180.00 for 4 people 2 mixed drinks at 11.00 each no drink prices on menu the meal size was on the smaller size and the steaks were small for the price (12 Oz rib eye 26.00) the cheesecake was the best part
(3)Sam S.
I always ask myself why I put myself through this after I eat at The Cheesecake Factory. The food is good and the portions are more than fair but 60-90 minutes for a wait and they're proud of their food too; don't believe me? Check out their prices.
(3)Ryan M.
Not a fan. Perhaps I should come here exclusively for the desserts, but I'm not even that crazy about desserts. Why do people go crazy over this place with the price tags these dishes have? And why does their menu have to be 20 pages long, with FULL page advertisements in them. Am I opening a ValuPak or am I opening a restaurant menu? Come on. Tried the pot stickers, which were flavorful and moist as they should be, but the dish was totally killed by the oil it was floating in. Definitely unnecessary, and salted the entire thing far too much. Shame, because they could have saved face with a 2 star rating instead of a 1. Because my opinion matters, or something. Went with their Carbonara pasta, and opted to have the spaghettini replaced with penne. I think that substitute was a good move, but the entire dish was totally off kilter. The sauce was the consistency of water. The "sauce" was STARTING to get the flavor to where it should have been, but just fell short. Sorry, but 80$ for an appetizer, a couple drinks and a couple entrees for sub-par food is a joke.
(1)Nikki G.
Had orange chicken, side of mashed potatoes, my mom had fish & chips. The crab artichoke dip is great but I found the croutons greasy. Our lunch sizes were huge! Delicious food, nice service. We were in the corner so that was my big issue but I didn't ask to move. Tiramisu cheesecake is bomb.com ! Love the Firefly cocktail!
(4)Dez T.
First off- we love the Cheesecake Factory and have been to several. This is hands down the worst experience we've had for service- food and overall experience. The staff was unhelpful and rude. The food was tasty however not to Cheesecake Factory standards at all. Did not appear to put any effort into food preparation. We've eaten at the Cheesecake Factory in VA Beach since and had our faith restored but will not be wasting our time nor our money again at the Richmond location.
(2)Cindy E.
If I had to eat a meal here...never mind, I really would never eat a meal here again. Not just this Cheesecake Factory specifically. ANY Cheesecake Factory. I've tried the omelettes. I've tried the burgers. The pasta dishes. Several appetizers. And the only thing I've ever enjoyed is the cheesecake. The Vanilla Bean is my absolute fave. This weekend I tried the potstickers. They were drowning in a pool of something disgustingly similiar to soy sauce. I asked the server for a small plate so that I could rescue my potstickers. She took too long; the sauce had already become one with the dumpling. They were completely ruined. And I'm not sure they would've been good had I requested no "sauce." The texture of the filling was just...off. I really despise this place. Just be a cheesecake factory. Don't have a 22-page menu of horribleness. I'd really be impressed with just 22 different kinds of cheesecake.
(1)Navia G.
Be prepared to wait if you're here to dine during peak hours. This is a great CF location. Service is usually good here, food quality is great, and the restaurant is always really clean. I usually prefer to stick to my local RVA haunts, but this place's dining room is so big that sometimes it just makes sense to arrange a group dinner here. Almost everything I've had here is great, except for the fish tacos. Don't waste your money on those.
(4)Jose R.
Unfortuantely the last few times i visited this location the food was Sub-par and that's being kind. My steak tasted as if it had been nuked. Our Calamari was horrible, could not even finish our meal. We left this branch five mins after receiving our meal. Full plates left right on the table. Happily paid to leave our disappointment sitting on the table. Walked over to Maggiano's to make up for our experience at this location.
(2)Randy S.
Place sucks I was sitting outside with my wife when bird poop fell on our table it took a while for them to find us a new table and we were finally moved inside and did not get a new plate and received no type of discount
(1)Eris J.
Worst experience ever! Ive been dining here for years and things seemed to have changed. We had the fried macaroni and cheese - tasted great! It was all good until we had the lunch carbonara, my favorite dish from Cheesecake Factory. Yuck! It was so incredibly bland, frozen Kroger brand pasta would have tasted better. The worst part of it all was when we told the manager, she had a bad attitude and was very reluctant to provide any restitution. Luckily our great waitress got us a refund. We left her a note, detailing our issues. Hope she read it. Won't be back.
(1)Deborah B.
The Cheesecake Factory is consistently a favorite. The service is always good, the food is always great and the atmosphere is really nice. Not to mention it's in Short Pump Mall, so it's convenient to grab a bite and do some shopping. My only complaint is PARKING.. like I said, it's at the Mall, so be prepared to deal with traffic and a shortage of parking spots. IMHO, it's a great place to meet with friends or celebrate any occassion!
(4)S W.
Server was friendly and kept drinks filled. Bread basket was lackluster. Butter was too hard to spread on it. Daughter's pasta dish was dry and we requested a bowl of extra sauce. Huge portion and shared with her friend. Teriyaki chicken with rice was delicious. The rice was just okay without any sauce on it. The table split a red velvet cake. Cake was good but not enough cake. It had too much cheesecake filling. Nice decor. Women's bathroom could use some attention. A special occasion place but not cost effective for a family with young children.
(3)Andy G.
Everything is always good here.
(4)Jack L.
A great place for really flavorful appetizers.
(4)Yvonne M.
Ive been to CF several times, and not once have I ever had a bad experience.. But this time, I went, in a party of 6...to celebrate a birthday.. Our waiter Hunter was awesome.. Johnny on the spot.. Didnt have to ask or want for anything.. He kept us happy with hot bread and drinks flowing. We ordered a couple appetizers, shrimp and buffalo blasts... the buffalo blasts were recommended by Hunter.. and he was spot on.. they were spicy but delicious.. All was well until my entree came.. I ordered spicy chicken chipotle pasta.. And im sad to say.. The sauce was disgusting... I couldnt believe it... I was so disapointed, but Hunter was pleasant and took it back and brought me a delicious grilled shrimp and bacon club that washed away all my disapointment. I got some sweet potato fries on the side, they were piping hot and yummy as ever... My unlimited amount of strawberry lemonades were also very tasty... The staff was nice enough to come by and sing happy birthday to the birthday girl.. cant say they were even close to in tune, but it was the thought that counts and they brought her a puff of whipped cream with a candle in it and her cheesecake she ordered on a plate that said happy birthday to you on it with sauce... very cute... The cherry on top for the night was my vanilla bean cheesecake... It was slap your momma yummy... I deliberatly took my time eating it and only ate half just so I could save half for the next day and savor the taste... In my humble opinion... Cheesecakes service is awesome... hunter was really great and I hope to get him the next time I come out. Will I go back... Asolutely!!
(3)Han V.
Fun place to go for happy hour from 4-6pm on weekdays where certain drinks and appetizers are $5. Their mojitos are my favorite. Happy hour is only available in the bar area so arrive early if you can! Otherwise, their food is consistent to every other Cheesecake Factory. Food: 3 Value [HH]: 4 Service: 3 Overall: 3
(3)Keta B.
It's always busy, so don't let the crowd scare You away.. But the food is always great too! This place is always a treat..the ambiance and decor are always great..along with the servers dressed in all white. It's easy to forget that this place is known for it's Cheesecake because of the menu that is overflowing with options! This particular day my group enjoyed several appetizers to share... But their Home Made meatloaf and Cobb salad are great as well. Oh and the Cheesecake is wonderful..but by the time the food is all gone, it's easy to forget that is an option! There is always a bit of a wait because of the location, but it's worth it especially with a group of people..
(4)Chrissy D.
I tend to grab a slice or some eats TOGO, can't say as I've had an issue w/that. Dining in is hit or miss, it can be great but expensive!! And sometimes the waits are rodonkulous. But mmmm the cakes (cheese & not) are pretty dang tasty (would deny ever even knowing of its existence should my trainer ask).
(4)Cammy K.
First off, I was sick so dining out is uncomfortable and makes me grouchy. One thing, the place was FREEEZING. Like super cold, almost to the point of a walk-in cooler, that didn't help things. I had a cocktail- the Sour Apple Martini and it tasted like liquid green jolly rancher. It was just fine with me since I'm a sugar fan and my sinuses were stopped up anyhow. The BF and I split the Pot Stickers- good sear on the dumplings and had decent filling, but WAY too much sesame oil in the sauce they were sitting in. Too much becomes overbearing like fish sauce. If they had a lighter hand, this would have been a super tasty app. I had the Bang Bang Chicken and Shrimp, a Thai-inspired dish over a scoop of rice. Had fantastic flavor, something I needed with my head cold, but the sauce was lacking. I'm spoiled by the dishes at Thai restaurant and I love extra sauce in my curry dishes where you need a spoon to get all the delicious flavors. Having a thinner sauce and more of it would have made it better. I took home a Vanilla Bean Cheescake. Meh. I ended up eating most of the custard on top as not being a fan of New York Style Cheesecake. We went because we had a gift card, that's the only reason we'll go back.
(2)Judith L.
I wouldn't go so far as to say that I am a fan of the Cheesecake Factory, but at the same time, I don't dislike the place. Their menu is huge. Like, sit down and read a novel big. From appetizers and small plates to tons of entrees, and then don't forget the namesake: cheesecake. It's one of those places that you can be sure everyone in your party will be able to find something that they like (or would be willing to eat). Ended up ordering a ton. We had a $50 gift card and no intention of heading back over here any time soon. Ordered the Buffalo Blasts and they were delicious. Chicken, cheese, and buffalo sauce friend and served with blue cheese dressing. They were crispy, slightly spicy, and the chicken was tender. Also got the Vietnamese shrimp summer rolls, which I would probably skip. Although the veggies (asparagus, mushrooms, carrots) were fresh, the shrimp and rice paper just didn't do it for me. Got the shepherd's pie as well, which was a ton of beef, veggies (mushrooms, carrots, peas, onions) drenched in sauce and topped with a mashed potatoes that had a thin cheese crust over top of them. Not my thing, but it wasn't bad. And the serving was huge. Got the fried shrimp platter, too. Cole slaw was too mayo-y, but the shrimp were large and tasted good. Fries were fries. We were way too full for dessert, even to take home. But trust me when I say you probably won't regret ordering dessert. Their selection of cheesecakes is huge. I remember liking a red velvet one in the past. Overall, slightly on the pricier side but the portions and selection make it a fair choice.
(3)Dana C.
I'm only giving one star because i had to. Went for my daughter's birthday and asked the hostess if they did anything special for birthdays and they said yes, took her name and age on a special pink pad and gave it to the person seating us. Nothing happened. No singing, no nothing. The food was sup par as well. Shrimp and burgers were overcooked. We won't be back. That was a $73.00 disaster.
(1)Christopher C.
My wife had a $50 gift card to The Cheescake Factory, so we decided to eat there on one our rare nights out without the kids. We arrived at about 7:30pm on a Friday and the first thing I noticed was that it was loud. The place is built like a big box and it seemed like everyone was yelling to be heard over everyone else. I asked if we could be seated outside, but the waitress said since there were thunderstorms in the area that the outside patio had been closed and it wasn't possible. So she lead our party of 2 through the restaurant, and I saw where she was leading us and started to pray that we weren't going to be seated where I thought she was going to seat us. If you've ever seen speed dating on television, you've probably seen the small tables for 2 that we were led to. This table wasn't against the wall but in the middle of a row of about 12-15 of these tables. When we sat down I could better hear (and probably touch) the guys to either side of me than I could my wife across the table. Then I heard kids crying, people yelling, and a goat bleating (not really) and hollered to my wife that our "date nights" are too rare to get hoarse trying to hold a conversation and that I wanted to leave. We left and ate at Capitol Ale House further east on Broad Street at Innsbrook. I'll update my review one day when we go at an off-peak hour to use up that gift card. The main gist of this review is if you want to be able to hold a conversation without yelling, best avoid this place at 7:30 pm on Friday night.
(1)Jamie B.
Dirty table, dirty silverware and dirty floor. When I ask to have somebody to replace the silverware and wipe off the table a guy came over and wiped out the window seal which had dead bugs in it and then used the same towel to wipe my table with. When the manager came over at my request I ask why was this store in such dirty shape he told me that he had no excuse. I said If the front is this nasty what must the kitchen look like. He said nothing. We left. As a side note the booth we were sat at had rips in it with food stuck in it. A bad experience
(1)Xida Z.
Choose carefully, dining experience really depends on what you get The Cheesecake Factory is so American. The portions are huge. The food tastes good and isn't good for you. You can choose your own adventure. Is it going to be Chinese, French, or Southern food tonight? No wonder the decor is purposefully and indistinguishably generic. I've had the fish tacos, light and quite good, and the California omelette, made of no less than five eggs. The appetizers are consistently very tasty though. It might be worthwhile to get apps and skip dinner to dessert. Prices are ok for the size of portions. Ambiance and Service 3/5 Food 3/5 Value 3/5
(3)Renee L.
Food was great, and it's not nearly expensive like most people think it is, decent service.
(4)Luvie B.
We came here late sunday night just looking for snacks since we ate dinner earlier.The floors were VERY slippy,star away for that.My SO slipped in fancy combat boots.Anyway the food was really yummy especially the lemon raspberry cheesecake.Our waiter Jeff was a true pleasure.He was super personable and bubbly.He even snagged the last slice of that yummy cheesecake for us early..what a guy!I will return to try other flavors when I'm having another fatty moment.
(4)Anthony C.
Yeah I know.. its a chain, but hey, most of the time the food is excellent. I normally always get the Crispy Beef and sub the rice with mashed potatoes, but tonight I wanted to try something different, so I got the Over the Top Meatloaf sandwich. It was covered with Swiss cheese, mushrooms and onions. Had some unique spices to it. Can on some thick Texas Toast bread. It was pretty good. The portion was HUGH... I could only eat one half of it. I normally really brag about there appetizers though. I love their fire roasted Aritchoke... in my best Steve Stifler's voice from American Pie, "It's Awwwwwesooome!" We got some fried artichoke hearts last night that I shared with my 3 year old and we both liked them. We wife got the Edamame and all of us liked sucking those soy beans out. My 9 month old daughter even ate a few. I know there cheese cake is what they are known for, but we only really get it when we remember not to get appetizers and save some room. The portions are always really big. Sometimes they can have a huge wait, Monday night we got premo seats without a wait. Pretty kid friendly, our server even brought 2 little plates out with cut up bananas and some bread for our kids. Never really have had bad service there, but they do overbook sections I think and getting you check sometimes can take an extra long time. Conclusion, We like the Factory. Will go back again and again.
(4)Aluanna F.
Quality food and service! We ordered the Grilled Chicken Lettuce wraps Mexican Style! Amazing and very well presented. Also the Buffalo Chicken Wings are divine! Must try! The pizza was so-so. Overall loved it, will be craving it for sure. Only had a 15 minute wait considering how busy it was!
(4)Jessica H.
My step mom and I went shopping at Short Pump the day after Christmas to hit up all the sales. After wards I treated her to lunch since she likes to come here with my dad usually after a day of shopping. I have only been here one other time with my dad - a few years ago. I love the new Skinnylicious menu! It is much more vegetarian/vegan friendly. I am so happy to see alcoholic drinks and also food that are under 550 calories. The regular menu was always impressive but it actually wasn't that vegan friendly. Typically in the past I would get the lettuce wraps but replace the chicken with portobello slices (yummy!). This time I got a Bloody Mary to drink (almost got a Sangria - I was torn), my step mom got a beer. For lunch I got the grilled asparagus but skipped the aioli dip and instead got olive oil. I also got the new mushroom lettuce wrap. My step mom got the polenta (corn cakes) and a salad. We enjoyed everything. It was crazy crowded so we sat at the bar. The best part about the experience was not the food but the service. The bartender was this sweetheart young woman from Brazil (?) who my step mom remembered from previous dining experiences there. She was really sweet and helpful. The whole staff seemed to be very pleasant - I remember this from my other time there with my dad. Oh Virginia I miss your southern hospitality. I wish they'd have a few more vegan options but they have come along way with this new menu! One day I hope they will offer a vegan cheesecake!
(4)Bethany F.
Ah, the mother of all chain restaurants nestled into a corner of the exquisite and refined Short Pump mall. Get a preview of the patrons who dine here (and likely sitting next to) as you try to angrily wrangle a parking spot in the miniscule parking lot. Come inside to wait 30 minutes for gluttonous over-sized portions that'll cost you more than a trip to the gym. Diners here here are hungry and just got done blowing plastic at the mall. I've never experienced so many people (during one sitting) complaining to management to get free food. I was a waitress for 3 years, I know how it works (and looks like).
(1)Faye C.
I want to start by saying, I'm actually not a huge fan of cheesecake in general, but I liked the cheesecake factory. The portions are pretty large, we shared an app, and one entree, and a piece of cheesecake - the amount of food was perfect for 2 people. If we had each ordered our own entrees that might be a bit different. I don't think any one leaves the cheesecake factory hungry.... We had the Reese peanut butter cheesecake- Yum, not too cheese-cakey, dynamite shrimp (app), and a shared platter with steak diana and herb-crusted salmon. there's often a line up - try to get there before mall closing time.
(4)Lee Anne M.
DIVINE cheesecakes ...enough said ...LOVE this place.
(5)Beercan B.
"Hunger is black, like a deep hole in the middle of nowhere." The 'Kings Dominion' of restaurants get's a normally good review but that's because there's a vocal minority that enjoys sitting for 45 minutes waiting to pay $29 for spaghetti. I, for one, decided to cave in to the hype and try this glutton for bowel punishment for myself. The menu was written by Tolstoy, and as he once said: "It is amazing how complete is the delusion that beauty is goodness." They can put makeup on a pig, but it's still a pig. This place looks like it should be a rich man's Cheddars, but it's more like a Applebee's whore cousin. If you can, sit at the bar...the 'view' is much better, guys and bearded clam-lovers...wink wink, nod nod. Anywho, I had the sirloin and mushrooms and it was actually pretty good..not as good as the cigarette odor that accompanied my dish by the person who brought it to me but after 5 minutes it drifted away. The dish was cooked perfectly and the mix of mushrooms/beef took me on a journey of delights known only by those who probably huff sasquatch farts. Sweet surrender that steak is tender! I actually tried to get the small lunch crowd to begin this chant, but to no avail..apparently, they were too busy their lives...you know the type, a bunch of Obama voters. For dessert, I sampled the sweetest piece of cheesecake known to this universe...I didn't, however, like the judgmental look I got when I requested a chocolate milk to go with it. Go for the experience, stay for the price..no, really...sit for awhile because you're paying too much for this.
(4)John M.
The Cheesecake Factory portion sizes explain why Americans are fat. That's not to say that the food is not delicious. When I'm trying to be healthy, I can always find something that is both delicious and healthy. The last time I was there was for a business lunch. The brown bread that is served at the beginning of lunch is quite tasty. The menu is huge, so plan to spend 5 or 10 minutes just making it through the many items. Be prepared to take home leftovers. And don't forget that you can get a slice of cheesecake to go!
(3)Steven A.
This chain has an evil, corporate soul. It is the stereotype for all things that are wrong in the restaurant world. A 450 page menu...very little (if anything) prepared fresh by talented people. Cheery but mostly inefficient servers. You get my drift. BUT! I was at the Short Pump Mall over the weekend on a back to school shopping trip for our little cherub. Shop after shop after shop. I wanted to open a vein just to interupt the monotony. Just when I am in the process of exhausting my last ounce of sanity...there it was. The magical word "Bar" at the end of the Cheesecake Factory sign. In the immortal words of Kim Jong-Il, I needed a "compricated pran." I offered to carry the armload of bags back to the car that was parked (heh heh) waaaaaaaaay far away. My wife tensed for just a split second before relenting to my kind, generous offer. Her eyes narrowed as I turned and walked away, trying to hide that little extra giddy-up in my step. I was on my second dirty bombay sapphire martini when I got busted. She must have tracked my cell phone with her ESP (Estrogen Sensory Perception). Or maybe I am just too predictable. But anyhow I was restored...just in time for the inevitable Crate & Barrel walk through.
(3)Ken K.
Our daughter's 14th birthday was celebrated here! She always loved this place even as a little girl so we try to find one everywhere we go! The food and service is always consistantly great and she loves to shop at these malls (seems this place is always located at a very nice location,ie Vegas, Charlotte,etc). Just remember parking at these places can be frustrating and the wait could seem like an eternity!
(4)Andrew W.
Server was wa wa waaaaaa. She didn't have any suggestions, apparently she's never eaten here. She was out of silverware so he dumped a pile of forks on the table with some napkins. Took awhile to take our order and it took awhile to get our order. Ahi tartare was pretty good, nothing to rave about. Chicken Marsala was good, friend had the lunch portion of the chicken carbona and said it was decent. The winner was the Americana burger, looked delicious and got a good review. We also heard about the fried Mac and cheese burger, but this was from another server. Ours wouldn't dare go into details about the food. Pineapple upside cheesecake was good. Overall, the food was slightly below average cheesecake factory and the waitress was just plain awkward. Some of the worst service I've ever gotten.
(2)Ann N.
This place is always cold, and has a long wait. But I keep going back bc Cheesecake Factory has the best guacamole and cheesecake, of course!
(3)Nina H.
Insanely large menu that is sure to please everyone in the family. But as usual, if you try and please everyone, you usually don't please anyone. Food is average, but satisfying. New skinnylicious menu is a step in the right direction...something to balance out the 1000calorie piece of cheesecake!
(3)Dominic B.
I love the Cheesecake Factory in Short Pump.When I come to the Cheesecake Factory, I want to skip right to dessert.Sometimes, I get cheesecake to go because the restaurant has a cheesecake to go section.The Cheesecake Factory offers the best cheesecake in Richmond.The slices are a bit pricey(around $7) but it's worth the dollars.The snickers & white chocolate macadamia cheesecake is delicious.The food is really good and I like the salads.The menu is a book.It takes at least 15 minutes or more to look over the entire menu.The bar area is small. The atmosphere is really nice and social. On packed weekends the restaurant can be loud. Cheesecake Factory has a small waiting area inside.On nice days you can wait outside of the restaurant .The service is usually good unless it's really crowded.Fridays & Saturdays can become very busy.You will experience very long wait times, so getting in early is a smart choice.Whenever you visit the Cheesecake Factory,leave room for dessert!
(4)Shelly D.
Was told a 15 min wait time that turned into an hour and 15 min!! When we asked when we would get seated we were told another 45 min. When we complained about how long we already waited past the time we were told we got an attitude and was told she didn't really know because she just came on shift!! Once seated they forgot a few things we ordered and I has to wait on my crab bites because they kept burning them. They were just ok. The nachos and lettuce wraps were not good. My daughters burger she said was dry and had no flavor. My husbands hibachi steak was ok. Not a fan and don't plan to go back.
(1)Dorsi S.
Loved it great atmosphere waited an hour for a table and it was worth every minute the waitress went out of her way to make us comfortable and she was very upbeat and bubbly awesome experience and of course the cheesecake was amazing. There's a bug selection to choose from.
(5)Katelyn S.
Pretty decent food. I admit the first couple times I went I didn't really like it that much but I've grown to love it. The cheesecake is awesome. I love it. And they have a variety of food to choose from. Always stop here when shopping at Shortpump.
(4)Lisa G.
See one, seen 'em all. It's a chain. A place to go when you can't think of anywhere more interesting to try. Nothing special, and the menu is way too big, though the cheesecake, of course, is to die for.
(3)C M.
won't be eating here again, which is a shame as CCF used to be my favorite restaurant. now, the only thing it has going is the nice ambiance. the customer service has really gone downhill. too bad!
(1)Joanzie P.
I love the variety and amount of choices in menu. All the varieties of cheesecake I have tried here have been excellent.
(3)Eric C.
The location of the place is in a good spot. There were some good days and bad days at this location. It was mainly good days but the last one was a bad one. I'm the type that likes to stick with what I like. I usually get the hibachi steak or the burrito (don't remember the name but it's the big burrito). The hibachi seak is my favorite dish there. I've had different types of pastas there and nothing really special. I remember I had a flavored lemonade some time ago and it was extremely sour. It was proably the worst lemonade I ever had... The parking kinda sucks because it's a mall and it's usually packed and you have to park really far. All in all...it's good but I wouldn't come here if I was on a vacay and saw it in another state. akatek1
(4)sherri s.
Okay so last time I was here I raved about my meal, service and great dining experience...but this time...not good. Cheesecake Factory is usually a great place...in every city! But this time I sat at the bar and wow...the Bartender really ruined it for me. She took way too long to get to me...but I was a good sport and waited patiently...once I got my meal, she never checked on me, she forgot my water, never asked to refill my wine, she was not pleasant, and she would not add a gift card to my check. My small salad was saturated in dressing, way too many chunks of tomatoes, and not enough lettuce! I still like CF...but really...tonight was not good.
(1)Angel S.
The wait for dinner is awful, and you would think it would be because the food is so good but it is not. The bar area is small, so no big deal there. The only reason people come here is the name, but it is not worth the wait or he price. The only reason this got 2 stars and not 1 star is because my in laws really like their meals. I will not be going back.
(2)Sarah H.
This past Friday my husband and I stopped here for lunch. We were fairly excited about it since we used to enjoy the Cheesecake Factory in Louisville. We were quickly seated at a table that was about 6 inches from another occupied table. We sat and looked at our menus for about 10 minutes without being approached by wait staff. I did notice that the table that was so close to us was being served and figured that maybe that guy wasn't our server. A few more minutes go by and I see two people being sat at the table on the other side of us. Those guests were promptly approached by the same waiter. As he was going back past us he made eye contact with me and then turned to the other table to ask if they needed anything. I sat there a few more minutes because I was sort of in shock. The waiter came back to the table that was sat after us and served them their drinks and took their order. He walked back by us and once again seemed to make eye contact and kept going. At that point we decided to leave. I did stop off at the hostess station to let them know what had happened. A man working there offered to get us a different table but by that time we were over it. I know for certain that I will never try to visit this place again.
(1)Nicole S.
I love this place! It takes me forever to order because there is such a big selection. But you can't get any better food from a chain. I've actually never even eaten the cheesecake. The ony downside is the expense.
(5)David R T.
Don't get the "Chicken Chilli". It is too spicy, has mystery chicken meat, and beans not typical beans in chilli. Partly my fault in ordering this dish, but fully described on menu. I went out on a limb when I ordered it.
(2)Lisa N.
The only thing I come here for is the happy hour! From 4-6PM M-F (please check times depending on the location), appetizers and specialty cocktails are only $5! I suggest getting the J.R.'s Pink Lemonade, Mojito, Taquitos, Fried Mac&Cheese, Calamari, Fried Crab Wontons, and Potstickers. However, you have to sit in the bar area (which can be really really crowded, especially on Thursday and Friday so get there early. Besides the HH, CF is nothing special. It can be overpriced, overcrowded, and service can be slow/inattentive.
(3)blain t.
I know it is a cookie cutter chain restaurant, but their food has always been pretty good for me. This is in a nice spot, and you can go wander around the mall a bit if the wait is too long (it usually is.) The food is consistently good, and there is always a TON of it. If I want to make it to dessert I have to stop eating halfway through my meal otherwise I'm too full. And just forget about it if anyone orders an appetizer. Good for groups, kids, everyone. We've been three times and we've always had very attentive and great service as well.
(4)Sean C.
Dropped in for a quick snack around happy hour so we decided to sit down in the bar area and sample the Happy Hour Bar Menu. For 5 bucks a plate we had some great sliders and decent Nachos. The Nachos had two types of cheese and came with Guac, Sour Cream and Fresh Salsa....the plate was huge. They were worth $5. The 4 sliders were also fresh, the rolls were soft and tasty and the meat had a char grilled taste with a hint of pickle. We each had a draft and were out the door for $16.00!
(3)M B.
This Cheesecake location is lovely! It's right next to/in Shortpump Mall which is fabulous. I have come here several times, each of them being a positive experience. The food, as usual at the Cheesecake Factory, has always been delicious. I came in on a Saturday afternoon with two friends and we were seated in the section of a really nice waitress, who was very patient with us through our chatting which delayed the ordering process haha. She must have come back three times and we were still talking about our personal lives. The service was a little slow, but that could be because it was the Saturday lunch rush. She split the check for us without even asking, too. I'd come back!
(4)Holly C.
I love going here...it's delicious! The price is right, the food portions are HUGE, and the servers are always excellent :) Also, brunch is amazing!
(5)Kiara B.
All I have to say- AMAZING! I was very pleased with the service I received at this restaurant. I actually ate here for one of my friend's birthday, and we had a great time. First of all, the service was very good. Despite the large amount of people at the restaurant, we actually received our food in a timely manner. Also, our waiter was pretty hot and incredibly nice. Second, I was pleased with the food. For our appetizer, we ordered nachos and quesadillas, and we were very pleased with them. For the main dish, I ordered the 3 cheese (Maybe 4 cheese?) pasta and it was delicious. One of the best pasta dishes I have ever had in my entire life. I was way too stuffed to actually have a dessert, but I had a bite of my friends (some sort of chocolate cheesecake) and, of course, it was very pleasing. Overall, I would definitely recommend a trip to this location. I am definitely going back!
(5)Chris C.
Quality of food and service has gone down considerably. We had the waitress Jenny and she spent her time speaking with other waiters rather than attending to her tables. Too many teenage servers.
(1)Roger Y.
Hmmmm..... this place does way too many items. The cheesecake is good though. Everything caters to Americans' ever-expanding waistlines: huge portions, salt, butter, and heavy cream. That is why they do a good business.
(2)Matthew L.
This is a really large Cheesecake factory, but still overcrowded. I chalk it up to simple southern tastes. Same large menu, same large portions, same dessert. As usual next to the mall. Not bad, just not special.
(3)Marie L.
I have eaten at this location a few times, and have thouroughly enjoyed my lunches that I have had there. The pizza is surprisingly delicious and better than most pizzerias in the area...it is huge - I always have leftovers to bring home. They have a chicken dish (exact name eluding me at the moment) that is lightly breaded and served with a really good lemon sauce on top with mashed potatoes - yum. The peanut butter cup cheesecake is my favorite and do try the strawberry lemonade (comes with a sugar ring on the top of the glass which adds to the lemonade).
(4)Melissa M.
I had to stop at the Cheesecake factory inn Richmond as this is one of my favorite restaurants. I arrived around 1:30pm and was seated outside. It was chilly this day, but they have these awesome heat lamps by each table. I was warm and toasty and enjoyed my sandwich and salad. The waitress was nice, but even nicer to my buddy that was with me...I guess because he's really handsome! All in all, a great experience.
(5)Peter B.
I am a huge fan of cheesecake and an enormous fan of the Cheesecake factory but theres one thing. The other night I entered this fine establishment with my significant other with a large sum of money ready to treat my other to a fine dining experience, as it was our anniversary and I have had numerous good experiences here. This was a bizzare night though, I would not reccomend going on July 4th as apparently it is "Treat a customer strangely day" or so they would have me believe. First, as I entered the host (who was very nice mind you) asked for my number, i politely informed him i was not gay but appreciated the compliment, he got shy and handed me off to the next host, who promptly leaned over and offered to enter his coworkers number into my phone secretly without my girlfriend knowing, I again politely refused and everyone laughed lightheartedly. After we brushed that off, a waiter came running to the table and gave us a cheesecake, without ordering one and said sorry for the wait, we didn't understand but he left before we could object so we simply ate that. The new waiter came up and all but screamed at us for eating cheesecake before our appetizer, I did not understand if this was a joke or not. Later that night, they let some people in wheelchairs sit next to us which ruined our apetites, I didn't think that was right. Anyways, aside from the strange occurances the food was outstanding, I just don't understand why there were so many asian employees?
(3)Janet F.
Stopped in here for desert after doing Brazilian steakhouse for dinner on a Saturday night. The cheesecake was, as expected, fabulous! The trouble is, it was so loud in the restaurant that it was very difficult for the order taker to hear what kind of cake we wanted. Additionally, it was hard to even get to the area where you can buy slices of cake a la carte to go because it was so crowded and the staff seemed indifferent to make it any easier for those customers just wanting to take out some cake.
(4)Brad R.
Overall good atmosphere and good staff. I've been here twice but the second time I got food poisoning. Not fun :(
(2)Patrick M.
Dining in at The Cheesecake Factory is a little too slow of a business traveler have dinner by himself. However, the large menu makes it a great take out restaurant. Lately, I have been ordering the Tex Mex Egg rolls and the California Omelet. Way too much food for one person.
(4)Jacob P.
Happened to have a few gift cards to this high quality, high cost restaurant and was glad to have gone with a date. This restaurant is perfect as a special occasion date night, and the service allowed for us to take the meal as slow as we wanted (about an hour and 45). The restaurant has a full bar. My date started off with a blueberry mojito which was perfectly mixed, and I was able to choose Stella Artois on tap from the list of high quality beers on tap including Yuengling and Blue Moon. For an appetizer, we tried the Vietnamese Tacos which we would recommend for any open minded foodie Yelpers out there. For dinner, both of us had steak dishes: Steak Diane and a Petite Filet topped with mushrooms. Although the Steak Diane was a bit more well done than the medium I had hoped for, the Filet was very tender and tasty. For dessert we both had cheesecake, and there is a reason they named the place after it. If you don't save room after the very large portions to eat some cheesecake, you'll be mad at yourself. The Dutch Apple Streusel and the Lemon Raspberry cheesecakes were amazing with every bite and perfectly made. If I could afford, I'd go here far more often, but at this point, knowing an excellent celebration spot is enough for me.
(5)