The pancakes are fine. It is difficult to mess up pancakes. Service is a hit or miss. The juices are watered down. Food is often dry and flavorless.
(2)
Barrett O.
While I have been here several times, I agree that there have been staffing issues from time to time, but on my last visits they seem to have gotten it together. The place is cleaner, our server was terrific ( Sema ) and the food was good. For all the people who have had a bad experience, it may be worth another try. We lost our iHop once before, I would like to see this one stay.
(4)
Chris A.
Once again this particular IHOP goes out of its way to deliver the worst service possible. While my wife and I sit in a booth waiting to be service, the 6 person wait staff walks around in packs talking and avoiding work. This morning at 8:20am with very few customers, this crew can't find it's way to our table to deliver even a glass of water. This is by far the worst managed restaurant in the area. How about hiring some adults or a manager that will get folks to do their job. The food is mediocre and the service could not be worse. Avoid this one at all costs. We went to Perkins and were seated within minutes and served immediately. This restaurant needs adult supervision.
(1)
Sharleen C.
Service ok.. Waitress was super nice but extremely slow. Slow being we spent 2 hours there and that didn't include wait time. But they weren't extremely busy. No drink refills. But first they forgot to even bring our drinks out in the first place. Food was not so great and room temperature. This was the only the place that was open Christmas night... So we didn't have much of a choice. Next time...bring home leftovers so we don't get stuck here again.
(2)
Layne W.
The service was busy when we came, but the staff worked well together to cover every customer. The prices were fair, and the food was good. The staff was friendly and clean.
(4)
Jen F.
So much hate for this IHOP! I was in the area for business and ate here four out of the five mornings. They were open when I needed them to be, close to my hotel and the staff were welcoming. They had cream cheese filled crepes during my tenure and I fell in love with them. I had good service during each visit. Maybe you should give it another chance?
(4)
Don B.
Wow. This place gets one star only because the service (Rebecca) was really great. The poor girl, however, was bringing me out some pretty average food at best. Everything came out room temperature. Non-descript blah food. Don't waste your time here, folks. There's a Chick-Fil-A across the street. Do yourself a favor and get a chicken biscuit there.
(1)
Daniel C.
After watching an IHOP commercial, I decided to go to IHOP for stuffed French toasts. Service was horrible. The French toast looks nothing like the commercials. I also ordered an omelet, which arrived way over cooked. The bacon on the side was also burnt. We told the waiter about the bacon, she looked at us, that's it. On the positive note, we expected crappy coffee and that's what we got! I will probably not ever eat at another IHOP...
(1)
Leo B.
In my previous review I had worried that once the corporate launch team left the service would falter, and it appears those worries came true. We've gone back several times and found the service worse on almost every trip. One time we were seated but apparently servers didn't know which table was which, so it took almost 10 minutes for someone to come over to our table. The last 3 trips all had something come out of the kitchen wrong, we'd ask to leave bananas off, and out came the bananas. We'd ask for toast and get two pathetic looking heals. These are mistakes where the kitchen staff shouldn't let it out of the kitchen like that, the expediter should be checking for quality, and the server should notice before brining them to the table. We also mentioned to one server that it seemed like we didn't recognize any of the servers, and wondered if they had hired a bunch of new people. She told us there has been a lot of turn over, and in fact they were short handed that day as a server had quit and walked out mid-shift! The food, when it comes out right, is still good; but it's not good enough to have to put up with the poor service. This place isn't going to do well long term unless they up the quality of their servers, even if it requires raising prices.
(2)
Amber M.
I've been here twice, so I will review both times. First time: The experience was terrible. The service was slow... I mean.. SLOW. Two of us were in and out in about an hour and a half. It was ridiculous. The food came out only okay... not even really hot. Our drinks were empty.. just an over all bad experience. Second time: 6/6/13. It took a few minutes for somebody to come seat us, but once he did, our server was really nice and he was a lot faster than before. He cut about 30 minutes off of our previous visit and the food was hot and actually really good. In a nut shell.. they're severely under staffed. They'd be much better off with an extra server.
(2)
Kimberly F.
I run a local site for businesses in Collierville, Tennessee. The local IHOP is getting terrible reviews but we haven't been able to locate any management here to let them know or get their feedback. I thought posting here may get someone's attention that there is a BIG problem with service at this location.
(1)
Samantha B.
I have been to a good IHOP before. But this one was not it. The service is so so but the food is terrible and I had to send my food back and get something different. I will not be returning.
(1)
Conrad R.
This place absolutely sucks. I don't Believe this place deserves a star. The spoons are dirty the water tastes like dirt Everything at this restaurant is terrible!! If u want some quality food go to Perkins It's a solid breakfast place
(1)
Eva D.
I was so disappointed with this IHOP. We were seated very quickly, the only highlight of the whole experience. We waited almost 10 minutes to get any type of beverage, another 10 to get our order. Thirty minutes later the food arrived, my eggs were cold, very cold so I knew they had been sitting on the pass awhile. I will not be going back!
(1)
Christine J.
My friend and I live and work in Collierville and decided to meet at IHOP at lunch time because for some reason it sounded good. 1) We walked in and stood for several minutes without anyone noticing us. Finally I stuck my head in the server station and asked if we should seat ourselves. 2) It took a while for our food to arrive and when it did my eggs and french toast were cold. I decided to power through because I was starving. My friends order was not as it was described on the menu. The server took my water glass but never returned with it- and never came back to check on us. 3) We grabbed another server to return my friends sandwich because it was not right. About 10 minutes later he came back and asked her if she wanted it remade. She said yes. Absolutely unbelievable! 4) After another five minutes- and since everyone else in the party was done eating and I had to return to work, we finally gave up and went looking for the server so that we could pay. She said, "He's remaking it now." We declined, paid the bill and asked to speak to a manager. After waiting to speak to him, he apologized half-heartedly but basically acted like he could care less when we indicated that we would not return. It was a huge disappointment, but hey... at least there is a Perkins across the street the next time we are thinking about breakfast food!
(1)
Musa S.
This place should be shut down. Extremely slow service, everything seemed sticky and dirty. Waiters looked like they didn't care about their job. Pancake was ehh. Will not come here or to any IHOP again.
(1)
Jon C.
Worst service in collierville. Thug waiters not helpful. Never going back.
(1)
Ben D.
Horrible service. Had people seated after us get, eat , and pay for their food before we got ours. Never will go back. Manager was a real winner , too!!
(1)
M L.
Like a lot of people, I usually don't leave reviews for places like Ihop or McDonalds unless it is a bad experience. Since there are negative reviews, I thought I would leave a review for this IHOP. I was here at 8am on a weekday. The service was actually better than average (I can't recall ever having bad service at an IHOP). The manager actually came by and asked if everything was ok. The food was no different than any other IHOP I've been to.
(4)
Carla T.
I can't even give a star rating...I'm usually pretty understanding but I can't understand how you take an order and after 45 mins not realize you didn't bring out the food...This place is missing something...Lack of customer service and poor mgmt...
(1)
Carlos B.
From what I encountered, the staff works hard at not working. The server took forever to bring breakfast. Nobody in the restaurant was served. All at once average tasting eggs, toast etc came flowing from the kitchen. It was like when you came in didn't matter. I will avoid this place as much as possible. Two people walked out while I typed this review.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : Free Has TV : No Waiter Service : Yes Caters : No
Kathy B.
The pancakes are fine. It is difficult to mess up pancakes. Service is a hit or miss. The juices are watered down. Food is often dry and flavorless.
(2)Barrett O.
While I have been here several times, I agree that there have been staffing issues from time to time, but on my last visits they seem to have gotten it together. The place is cleaner, our server was terrific ( Sema ) and the food was good. For all the people who have had a bad experience, it may be worth another try. We lost our iHop once before, I would like to see this one stay.
(4)Chris A.
Once again this particular IHOP goes out of its way to deliver the worst service possible. While my wife and I sit in a booth waiting to be service, the 6 person wait staff walks around in packs talking and avoiding work. This morning at 8:20am with very few customers, this crew can't find it's way to our table to deliver even a glass of water. This is by far the worst managed restaurant in the area. How about hiring some adults or a manager that will get folks to do their job. The food is mediocre and the service could not be worse. Avoid this one at all costs. We went to Perkins and were seated within minutes and served immediately. This restaurant needs adult supervision.
(1)Sharleen C.
Service ok.. Waitress was super nice but extremely slow. Slow being we spent 2 hours there and that didn't include wait time. But they weren't extremely busy. No drink refills. But first they forgot to even bring our drinks out in the first place. Food was not so great and room temperature. This was the only the place that was open Christmas night... So we didn't have much of a choice. Next time...bring home leftovers so we don't get stuck here again.
(2)Layne W.
The service was busy when we came, but the staff worked well together to cover every customer. The prices were fair, and the food was good. The staff was friendly and clean.
(4)Jen F.
So much hate for this IHOP! I was in the area for business and ate here four out of the five mornings. They were open when I needed them to be, close to my hotel and the staff were welcoming. They had cream cheese filled crepes during my tenure and I fell in love with them. I had good service during each visit. Maybe you should give it another chance?
(4)Don B.
Wow. This place gets one star only because the service (Rebecca) was really great. The poor girl, however, was bringing me out some pretty average food at best. Everything came out room temperature. Non-descript blah food. Don't waste your time here, folks. There's a Chick-Fil-A across the street. Do yourself a favor and get a chicken biscuit there.
(1)Daniel C.
After watching an IHOP commercial, I decided to go to IHOP for stuffed French toasts. Service was horrible. The French toast looks nothing like the commercials. I also ordered an omelet, which arrived way over cooked. The bacon on the side was also burnt. We told the waiter about the bacon, she looked at us, that's it. On the positive note, we expected crappy coffee and that's what we got! I will probably not ever eat at another IHOP...
(1)Leo B.
In my previous review I had worried that once the corporate launch team left the service would falter, and it appears those worries came true. We've gone back several times and found the service worse on almost every trip. One time we were seated but apparently servers didn't know which table was which, so it took almost 10 minutes for someone to come over to our table. The last 3 trips all had something come out of the kitchen wrong, we'd ask to leave bananas off, and out came the bananas. We'd ask for toast and get two pathetic looking heals. These are mistakes where the kitchen staff shouldn't let it out of the kitchen like that, the expediter should be checking for quality, and the server should notice before brining them to the table. We also mentioned to one server that it seemed like we didn't recognize any of the servers, and wondered if they had hired a bunch of new people. She told us there has been a lot of turn over, and in fact they were short handed that day as a server had quit and walked out mid-shift! The food, when it comes out right, is still good; but it's not good enough to have to put up with the poor service. This place isn't going to do well long term unless they up the quality of their servers, even if it requires raising prices.
(2)Amber M.
I've been here twice, so I will review both times. First time: The experience was terrible. The service was slow... I mean.. SLOW. Two of us were in and out in about an hour and a half. It was ridiculous. The food came out only okay... not even really hot. Our drinks were empty.. just an over all bad experience. Second time: 6/6/13. It took a few minutes for somebody to come seat us, but once he did, our server was really nice and he was a lot faster than before. He cut about 30 minutes off of our previous visit and the food was hot and actually really good. In a nut shell.. they're severely under staffed. They'd be much better off with an extra server.
(2)Kimberly F.
I run a local site for businesses in Collierville, Tennessee. The local IHOP is getting terrible reviews but we haven't been able to locate any management here to let them know or get their feedback. I thought posting here may get someone's attention that there is a BIG problem with service at this location.
(1)Samantha B.
I have been to a good IHOP before. But this one was not it. The service is so so but the food is terrible and I had to send my food back and get something different. I will not be returning.
(1)Conrad R.
This place absolutely sucks. I don't Believe this place deserves a star. The spoons are dirty the water tastes like dirt Everything at this restaurant is terrible!! If u want some quality food go to Perkins It's a solid breakfast place
(1)Eva D.
I was so disappointed with this IHOP. We were seated very quickly, the only highlight of the whole experience. We waited almost 10 minutes to get any type of beverage, another 10 to get our order. Thirty minutes later the food arrived, my eggs were cold, very cold so I knew they had been sitting on the pass awhile. I will not be going back!
(1)Christine J.
My friend and I live and work in Collierville and decided to meet at IHOP at lunch time because for some reason it sounded good. 1) We walked in and stood for several minutes without anyone noticing us. Finally I stuck my head in the server station and asked if we should seat ourselves. 2) It took a while for our food to arrive and when it did my eggs and french toast were cold. I decided to power through because I was starving. My friends order was not as it was described on the menu. The server took my water glass but never returned with it- and never came back to check on us. 3) We grabbed another server to return my friends sandwich because it was not right. About 10 minutes later he came back and asked her if she wanted it remade. She said yes. Absolutely unbelievable! 4) After another five minutes- and since everyone else in the party was done eating and I had to return to work, we finally gave up and went looking for the server so that we could pay. She said, "He's remaking it now." We declined, paid the bill and asked to speak to a manager. After waiting to speak to him, he apologized half-heartedly but basically acted like he could care less when we indicated that we would not return. It was a huge disappointment, but hey... at least there is a Perkins across the street the next time we are thinking about breakfast food!
(1)Musa S.
This place should be shut down. Extremely slow service, everything seemed sticky and dirty. Waiters looked like they didn't care about their job. Pancake was ehh. Will not come here or to any IHOP again.
(1)Jon C.
Worst service in collierville. Thug waiters not helpful. Never going back.
(1)Ben D.
Horrible service. Had people seated after us get, eat , and pay for their food before we got ours. Never will go back. Manager was a real winner , too!!
(1)M L.
Like a lot of people, I usually don't leave reviews for places like Ihop or McDonalds unless it is a bad experience. Since there are negative reviews, I thought I would leave a review for this IHOP. I was here at 8am on a weekday. The service was actually better than average (I can't recall ever having bad service at an IHOP). The manager actually came by and asked if everything was ok. The food was no different than any other IHOP I've been to.
(4)Carla T.
I can't even give a star rating...I'm usually pretty understanding but I can't understand how you take an order and after 45 mins not realize you didn't bring out the food...This place is missing something...Lack of customer service and poor mgmt...
(1)Carlos B.
From what I encountered, the staff works hard at not working. The server took forever to bring breakfast. Nobody in the restaurant was served. All at once average tasting eggs, toast etc came flowing from the kitchen. It was like when you came in didn't matter. I will avoid this place as much as possible. Two people walked out while I typed this review.
(2)