This is a very busy and understaffed location. It's not the employees fault. They are overworked and drastically underpaid. It gets busy, expect to wait your turn and don't be a dick.
(5)
Sugar P.
I have been to Starbucks all around the world. This is the only store (other than the one on Carrothers in Franklin which can be equally bad) where I am not greeted soon after entering the store. I can stand at the counter for several minutes when there is no one else in line and still be ignored while the staff talks amongst themselves. This is not just an issue of being over crowded or under staffed. This is poor customer service and bad management. The milk is often over heated and the espresso over extracted. I have given them multiple tries, as this location is the closest one to me. But with no improvement over all the years since they opened, I now go out of my way to Old Hickory Blvd to get a latte.
(1)
Courtney A.
I love Starbucks and the staff is always nice, but this location is the slowest I have ever been to. Every time I go through the drive thru I regret it because it takes so long.
(3)
Cara S.
I have been too many Starbucks, I always get the same thing, a chilled Skinny carmel macchiato with soy, no whip. This is the ONLY Starbucks that screwed it up and it tasted horrible. For how much they charge for this they need to get it right. I will only get regular coffees here where they don't screw those up. Very disappointed.
(3)
Collin K.
My go to every morning every here knows what I get ..... Excellent service here ...... But Dixie needs to stop talking so much sometimes holding a 5-10 conversation.. people people like me gots places to be and things to do
(5)
Mark H.
Normally I wouldn't get down on Starbucks as I've been going to them for a long time. But after this visit and my most recent visit to a location in Boston and receiving bad to horrible service I guess it's time to speak out. This morning I visited this location about 6:30am instead of using the drive-through and when inside. I stood at the counter for good 90 seconds to 2 min. without being recognized by any of the 4 employees working. Then when I ordered it took me 3 times to get my order straight with young lady working the register. And it's nothing too hard a grande drip decaf black. The experience in Boston was much worse than this visit. It just seems to be an overall tone and possibly the company slipping a bit with its employees and guest service. I'll still go back and get my morning coffee but it's more by default than by desire, as there are no other coffee places in my neighborhood to compete. Please get friendlier! This should have been a 4.
(2)
Jennifer J.
I hit this location up on my way to work 5 days a week. I love the drive-through staff. They are funny, upbeat and always get my order right. Unfortuantly I cannot say the same for the weekend staff. I sat at the order center for 3 minutes before someone took my order last Sunday and then waited 5 minutes for them to acknowledge me at the window. I finally gave up and drove off. I know that you can't have everyone work 7 days a week, but I would suggest some cross training between the week day morning crews and the weekend crews.
(4)
Lola L.
This location is TERRIBLE on the weekends.... it is the only Starbucks I have EVER been in where it takes 15 minutes for a latte, (with only 3 people in the entire place) and they don't even manage to fill your cup up completely or even get a hot enough temperature on the milk. The drive thru crew is great during the week, but avoid this one after work hours and on weekends as they definitely have the B-Team on then.
(2)
Jennifer P.
Service and quality at this Starbucks are extremely uneven and clearly depend on the staff at any given time. Some baristas are very good at making great lattes and frapucinos. Others do a slap-dash job. They seem to be saving money by not filling cups in the drive-through line, by the way -- you might want to check before you drive away.
Scott T.
This is a very busy and understaffed location. It's not the employees fault. They are overworked and drastically underpaid. It gets busy, expect to wait your turn and don't be a dick.
(5)Sugar P.
I have been to Starbucks all around the world. This is the only store (other than the one on Carrothers in Franklin which can be equally bad) where I am not greeted soon after entering the store. I can stand at the counter for several minutes when there is no one else in line and still be ignored while the staff talks amongst themselves. This is not just an issue of being over crowded or under staffed. This is poor customer service and bad management. The milk is often over heated and the espresso over extracted. I have given them multiple tries, as this location is the closest one to me. But with no improvement over all the years since they opened, I now go out of my way to Old Hickory Blvd to get a latte.
(1)Courtney A.
I love Starbucks and the staff is always nice, but this location is the slowest I have ever been to. Every time I go through the drive thru I regret it because it takes so long.
(3)Cara S.
I have been too many Starbucks, I always get the same thing, a chilled Skinny carmel macchiato with soy, no whip. This is the ONLY Starbucks that screwed it up and it tasted horrible. For how much they charge for this they need to get it right. I will only get regular coffees here where they don't screw those up. Very disappointed.
(3)Collin K.
My go to every morning every here knows what I get ..... Excellent service here ...... But Dixie needs to stop talking so much sometimes holding a 5-10 conversation.. people people like me gots places to be and things to do
(5)Mark H.
Normally I wouldn't get down on Starbucks as I've been going to them for a long time. But after this visit and my most recent visit to a location in Boston and receiving bad to horrible service I guess it's time to speak out. This morning I visited this location about 6:30am instead of using the drive-through and when inside. I stood at the counter for good 90 seconds to 2 min. without being recognized by any of the 4 employees working. Then when I ordered it took me 3 times to get my order straight with young lady working the register. And it's nothing too hard a grande drip decaf black. The experience in Boston was much worse than this visit. It just seems to be an overall tone and possibly the company slipping a bit with its employees and guest service. I'll still go back and get my morning coffee but it's more by default than by desire, as there are no other coffee places in my neighborhood to compete. Please get friendlier! This should have been a 4.
(2)Jennifer J.
I hit this location up on my way to work 5 days a week. I love the drive-through staff. They are funny, upbeat and always get my order right. Unfortuantly I cannot say the same for the weekend staff. I sat at the order center for 3 minutes before someone took my order last Sunday and then waited 5 minutes for them to acknowledge me at the window. I finally gave up and drove off. I know that you can't have everyone work 7 days a week, but I would suggest some cross training between the week day morning crews and the weekend crews.
(4)Lola L.
This location is TERRIBLE on the weekends.... it is the only Starbucks I have EVER been in where it takes 15 minutes for a latte, (with only 3 people in the entire place) and they don't even manage to fill your cup up completely or even get a hot enough temperature on the milk. The drive thru crew is great during the week, but avoid this one after work hours and on weekends as they definitely have the B-Team on then.
(2)Jennifer P.
Service and quality at this Starbucks are extremely uneven and clearly depend on the staff at any given time. Some baristas are very good at making great lattes and frapucinos. Others do a slap-dash job. They seem to be saving money by not filling cups in the drive-through line, by the way -- you might want to check before you drive away.
(3)