My family loves chili's and this is the closest. We have been to it about 8 times since Jan. The food is great but the service is just bad. We were there today fathers day at 3 there were lots of staff and very few customers but yet couldn't get anyone to fill drinks. Wait staff and even the acting manager walked by all 4 of our cups empty and at the end of the table. This isn't the first time to have bad service here most times the service has been poor. Last time again it was slow and plenty of staff it took 35mins and me asking for help 3x before anyone came to the table! Foods great but u may have to get it out of the kitchen yourself.
(2)
Lourdes C.
Stopped by this past Saturday around 8pm. Parking lot seemed full but inside didn't seem that busy at all. We were seated at our table and had to wait 10+ minutes for anyone to take our drink order. Took another 15 minutes for the drinks to be delivered (water, pepsi, and ritatrio - the nonalcoholic beverages could have been served sooner but I guess our waitress didn't want to do her job). Appetizer finally arrived after we've been there for 45 minutes (didn't realize a half order of cheese fries took that long - no explanation given) and another 15+ minutes for our entrees. Meanwhile at surrounding tables, other patrons were being waited on, with the manager, I think his name was Tom, also assisting - our empty table was never acknowledged as he walked by several times. Despite the food being OK, the service was terrible. Casual dining should NEVER be 2 hours long...
(1)
Bruce S.
Chili's is as Chili's does... If you are a Chili's fan you certainly won't be disappointed by the location in Pottstown. This location is easy to get to, the food is always hot and fresh, the service is always reasonable and the people are super friendly. They almost always have some kind of special going on and it is just an all around good place to grab a bite when you don't want to spend a lot of money but still want a good burger, fajita or plate of nachos! Wifey and I frequent this location and have always been pleased. At one point Chili's was running a special -- if you check in at a Chili's in Foursquare you get a free chips and salsa. I did so and asked my server... she had no idea what I was talking about. But within minutes, she found out and credited us the cost -- easy as pie!
(4)
Denise D.
Went here for a Birthday dinner with my friends. The waiter was nice enough and friendly. But the food was gross. I will never go here again.
(1)
Matthew S.
All I can say is that you are better off eating TV dinners at home! No exaggeration! Food was barely edible, steak was over-cooked and tiny, vegetables were obviously microwaved, and the beer wasn't exactly fresh either. The only reason I'm giving it two stars is that the wait service was excellent. Very accommodating waitress. Hostess was kind of rude however. Don't waste your money!
(2)
Michael R.
I have never had a bad meal here. They train their staff properly and the kitchen puts out some pretty decent meals. Check out "Fajita Mondays". Besides deals on the fajitas, they offer drink discounts, too.
(4)
lorena w.
Two weeks ago, on a Sunday....We went out for a late lunch with my husband and two kids. This was our first time at this location. We had more than we expected.....We received our meals. As we started eating our meals, My husband started to gag because there was a band aid in his meal. The manager apologized and gave us our meal that day for free. REALLY DO YOU THINK WE WANT TO EAT AFTER WE FOUND A BAND AID IN MY HUSBANDS MEAL.
(1)
Charles W.
First, I give kudos to our server Nicole who was very friendly and prompt with service. Chili's fits into the applebees/bennigans/etc mode. There are nice specials late at night. The food is good but not great but is best Mexican option in Pottstown.
(4)
Rachel H.
Went there with my two children ages 2 and 6 months and two friends for lunch. My 2 year old has a peanut allergy and when I asked if they use peanut oil for their french fries the waitress said, "Yes, what other side do you want?" Then she tells me they have an allergy menu. Perfect I thought. NOPE. She gave me a binder with over 20 pages in it and expects me to find the peanut free menu with ease. She could have at least opened up the binder to the certain menu page. When it came to getting the check, we asked her in advance to have separate checks. She hands us a combined bill for all parties. I ask again, and she said "You're going to have to wait." and walks away. Anyone with children know that having to wait extra time when your kids have about had it is beyond frustrating. Especially, when the extra time we waited we could have paid and been out of there. Save your money and go somewhere else. There is absolutely NO customer service in this place.
(1)
Catharine S.
We used to love going here when it opened - the service was great and the food was good (for a chain restaurant). In recent visits the staff has become less than pleasant and has really gone down hill in the "class" department. In our most recent visit our server was friendly and when our appetizer arrived I asked for plates. She walked past us 4 times before she returned with them. Then there was a dead but in the silverware we received. The manager did take the entree off the bill to compensate for the dead bug, but our server pretty much ignored us for the remainder of the meal. When the food arrived it was terrible. I wouldn't recommend this place to anyone. Save your money!
(1)
David F.
Kids running around only half the handicap spots were cleared of snow waitress was fast and friendly 4 very over cooked mini burgers ribs come on Wednesday not worth 18 and not a normal looking baby back also got the rice lucky is was s 1/4 cup and that's stretching it. Come back not likely
(3)
John V.
Thursday, 10/30/2014 at dinnertime. No big crowd. No wait. Our party of two was seated at a booth. The young "adult" couple behind me had a kid, about 4, literally holding the top our shared seat and was jumping up and down. I could feel his breath on my neck. Our shared seat heaved with every bounce. His parents didn't seem to mind. The waitress, instead of asking the parents to rein in their little sh*t, thought it was fun. Until he knocked over a cup full of ice. It went everywhere. Some parents suck. We had the two for $20 special with guacamole, salsa and (awesome) tortilla chips as the appetizer and we each had fajitas. One pork and one chicken. Both were very good. I would go back. They run a "kids eat free" special now and then; I'd rather go without food on those days.
(3)
Brian Z.
Consistently underwhelming in every way possible. I suggest that if you hope to get any kind of regular service that you do NOT sit in the bar area. I'm even having a difficult time coming up with a review because this place is just so blah. This place generally has slow service, mediocre food at best, and sometimes dirty tables. Anything you buy here can be found prepared better somewhere else. Try writing a comment to corporate HQ and marvel at the generic reply you get back. Tell them you think the music was too loud. Tough luck. Tell them you don't think that the kind of music they play on a busy Friday night is appropriate for families. They'll tell you it's piped in from corporate and they have no control. Make ANY suggestion and see if anything ever changes. Yet myself and hundreds of other knuckleheads will be told there will be a 25-30 minute wait for this rudimentary dogchow, and we wait each and every time. I only go here because my daughter likes it. Guess I have to be the mean daddy and say no. What's the definition of insanity? Trying the same thing over and over again, expecting different results.
(1)
Jacki D.
I thought I would give it another try after many years because they started offering table side guacamole. Table side guacamole was good, but the chips were terrible. The chips were loaded with table salt and very thin. Chip broke with every dip. Things sounded good on the menu, but tasted blah and boring. I know it is a chain, but the food could have been better. Cinnamon lava desert was good. Service was okay, but a little slow. Probably will not be going back anytime soon. Nothing memorable nor special.
(2)
Cyenna F.
In all reality we were not expecting much, after our past experiences here... However with that being said they have really made a come back! The staff was great and on top everything. The mangers were even walking around checking on customers. Over all they have made a fantastic come back and we will gladly be eating here again! The food was perfectly cooked and well prepared and quickly brought out! Even though it was crazy packed, everyone was keeping calm and handling business well!
(5)
David V.
I went into this particular Chili's on a Tuesday night. I am not a regular but have been there many times. Since I was dining alone, I took a seat at the bar. There were only 3 other patrons sitting at the bar and judging by their conversations, I'm thinking that they all worked at Chili's. The bartender (Alissa) was more interested in talking to her "friends" rather than seeing if I needed anything. Two of the three patrons were sitting together and were loud and boisterous. All I wanted was a quiet dinner. Won't go there again. Rude people
(1)
Greg A.
The service was unmatched. The place wasn't crowded and we all know Chili's, it was a great time. I would like to say that Jandi knew what she was doing at the bar, thoroughly experienced. I had a minor complaint and Tom the manager was able to satisfy our experience with no worries. I would recommend the place to everyone.
(4)
Alicia M.
We were greeted by the hostess and I asked if we could have a booth. She said "Well, I really don't have any open." So we were seated at a table (no big deal). Upon looking around there were plenty of booths open in our area. It took a few minutes for our server to come to the table and take our drink order. The drinks arrived from the bar approximately 20 minutes later. Service was very slow and the restaurant was by no means busy. The food was very good like usual, except for the non-melted, chunky cheese that came with our pretzel appetizer. Drink refills took even longer than the first round.
(3)
Jessica S.
Just sucks. Our server was overwhelmed with 6 tables all at once. He was also super slow. Appetizer never came then the runner delivered entrees to our table. I complained to runner & manager shows up, apologized & offered to buy us dessert. Took 15 minute to get check from server & when I did the app was still on the check. He then asked me if I wanted it removed. Really?!? It's been a long time since we've gone there and it'll be a long time before I return.
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Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Best Nights : Fri Coat Check : No Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : Yes
Sarah I.
My family loves chili's and this is the closest. We have been to it about 8 times since Jan. The food is great but the service is just bad. We were there today fathers day at 3 there were lots of staff and very few customers but yet couldn't get anyone to fill drinks. Wait staff and even the acting manager walked by all 4 of our cups empty and at the end of the table. This isn't the first time to have bad service here most times the service has been poor. Last time again it was slow and plenty of staff it took 35mins and me asking for help 3x before anyone came to the table! Foods great but u may have to get it out of the kitchen yourself.
(2)Lourdes C.
Stopped by this past Saturday around 8pm. Parking lot seemed full but inside didn't seem that busy at all. We were seated at our table and had to wait 10+ minutes for anyone to take our drink order. Took another 15 minutes for the drinks to be delivered (water, pepsi, and ritatrio - the nonalcoholic beverages could have been served sooner but I guess our waitress didn't want to do her job). Appetizer finally arrived after we've been there for 45 minutes (didn't realize a half order of cheese fries took that long - no explanation given) and another 15+ minutes for our entrees. Meanwhile at surrounding tables, other patrons were being waited on, with the manager, I think his name was Tom, also assisting - our empty table was never acknowledged as he walked by several times. Despite the food being OK, the service was terrible. Casual dining should NEVER be 2 hours long...
(1)Bruce S.
Chili's is as Chili's does... If you are a Chili's fan you certainly won't be disappointed by the location in Pottstown. This location is easy to get to, the food is always hot and fresh, the service is always reasonable and the people are super friendly. They almost always have some kind of special going on and it is just an all around good place to grab a bite when you don't want to spend a lot of money but still want a good burger, fajita or plate of nachos! Wifey and I frequent this location and have always been pleased. At one point Chili's was running a special -- if you check in at a Chili's in Foursquare you get a free chips and salsa. I did so and asked my server... she had no idea what I was talking about. But within minutes, she found out and credited us the cost -- easy as pie!
(4)Denise D.
Went here for a Birthday dinner with my friends. The waiter was nice enough and friendly. But the food was gross. I will never go here again.
(1)Matthew S.
All I can say is that you are better off eating TV dinners at home! No exaggeration! Food was barely edible, steak was over-cooked and tiny, vegetables were obviously microwaved, and the beer wasn't exactly fresh either. The only reason I'm giving it two stars is that the wait service was excellent. Very accommodating waitress. Hostess was kind of rude however. Don't waste your money!
(2)Michael R.
I have never had a bad meal here. They train their staff properly and the kitchen puts out some pretty decent meals. Check out "Fajita Mondays". Besides deals on the fajitas, they offer drink discounts, too.
(4)lorena w.
Two weeks ago, on a Sunday....We went out for a late lunch with my husband and two kids. This was our first time at this location. We had more than we expected.....We received our meals. As we started eating our meals, My husband started to gag because there was a band aid in his meal. The manager apologized and gave us our meal that day for free. REALLY DO YOU THINK WE WANT TO EAT AFTER WE FOUND A BAND AID IN MY HUSBANDS MEAL.
(1)Charles W.
First, I give kudos to our server Nicole who was very friendly and prompt with service. Chili's fits into the applebees/bennigans/etc mode. There are nice specials late at night. The food is good but not great but is best Mexican option in Pottstown.
(4)Rachel H.
Went there with my two children ages 2 and 6 months and two friends for lunch. My 2 year old has a peanut allergy and when I asked if they use peanut oil for their french fries the waitress said, "Yes, what other side do you want?" Then she tells me they have an allergy menu. Perfect I thought. NOPE. She gave me a binder with over 20 pages in it and expects me to find the peanut free menu with ease. She could have at least opened up the binder to the certain menu page. When it came to getting the check, we asked her in advance to have separate checks. She hands us a combined bill for all parties. I ask again, and she said "You're going to have to wait." and walks away. Anyone with children know that having to wait extra time when your kids have about had it is beyond frustrating. Especially, when the extra time we waited we could have paid and been out of there. Save your money and go somewhere else. There is absolutely NO customer service in this place.
(1)Catharine S.
We used to love going here when it opened - the service was great and the food was good (for a chain restaurant). In recent visits the staff has become less than pleasant and has really gone down hill in the "class" department. In our most recent visit our server was friendly and when our appetizer arrived I asked for plates. She walked past us 4 times before she returned with them. Then there was a dead but in the silverware we received. The manager did take the entree off the bill to compensate for the dead bug, but our server pretty much ignored us for the remainder of the meal. When the food arrived it was terrible. I wouldn't recommend this place to anyone. Save your money!
(1)David F.
Kids running around only half the handicap spots were cleared of snow waitress was fast and friendly 4 very over cooked mini burgers ribs come on Wednesday not worth 18 and not a normal looking baby back also got the rice lucky is was s 1/4 cup and that's stretching it. Come back not likely
(3)John V.
Thursday, 10/30/2014 at dinnertime. No big crowd. No wait. Our party of two was seated at a booth. The young "adult" couple behind me had a kid, about 4, literally holding the top our shared seat and was jumping up and down. I could feel his breath on my neck. Our shared seat heaved with every bounce. His parents didn't seem to mind. The waitress, instead of asking the parents to rein in their little sh*t, thought it was fun. Until he knocked over a cup full of ice. It went everywhere. Some parents suck. We had the two for $20 special with guacamole, salsa and (awesome) tortilla chips as the appetizer and we each had fajitas. One pork and one chicken. Both were very good. I would go back. They run a "kids eat free" special now and then; I'd rather go without food on those days.
(3)Brian Z.
Consistently underwhelming in every way possible. I suggest that if you hope to get any kind of regular service that you do NOT sit in the bar area. I'm even having a difficult time coming up with a review because this place is just so blah. This place generally has slow service, mediocre food at best, and sometimes dirty tables. Anything you buy here can be found prepared better somewhere else. Try writing a comment to corporate HQ and marvel at the generic reply you get back. Tell them you think the music was too loud. Tough luck. Tell them you don't think that the kind of music they play on a busy Friday night is appropriate for families. They'll tell you it's piped in from corporate and they have no control. Make ANY suggestion and see if anything ever changes. Yet myself and hundreds of other knuckleheads will be told there will be a 25-30 minute wait for this rudimentary dogchow, and we wait each and every time. I only go here because my daughter likes it. Guess I have to be the mean daddy and say no. What's the definition of insanity? Trying the same thing over and over again, expecting different results.
(1)Jacki D.
I thought I would give it another try after many years because they started offering table side guacamole. Table side guacamole was good, but the chips were terrible. The chips were loaded with table salt and very thin. Chip broke with every dip. Things sounded good on the menu, but tasted blah and boring. I know it is a chain, but the food could have been better. Cinnamon lava desert was good. Service was okay, but a little slow. Probably will not be going back anytime soon. Nothing memorable nor special.
(2)Cyenna F.
In all reality we were not expecting much, after our past experiences here... However with that being said they have really made a come back! The staff was great and on top everything. The mangers were even walking around checking on customers. Over all they have made a fantastic come back and we will gladly be eating here again! The food was perfectly cooked and well prepared and quickly brought out! Even though it was crazy packed, everyone was keeping calm and handling business well!
(5)David V.
I went into this particular Chili's on a Tuesday night. I am not a regular but have been there many times. Since I was dining alone, I took a seat at the bar. There were only 3 other patrons sitting at the bar and judging by their conversations, I'm thinking that they all worked at Chili's. The bartender (Alissa) was more interested in talking to her "friends" rather than seeing if I needed anything. Two of the three patrons were sitting together and were loud and boisterous. All I wanted was a quiet dinner. Won't go there again. Rude people
(1)Greg A.
The service was unmatched. The place wasn't crowded and we all know Chili's, it was a great time. I would like to say that Jandi knew what she was doing at the bar, thoroughly experienced. I had a minor complaint and Tom the manager was able to satisfy our experience with no worries. I would recommend the place to everyone.
(4)Alicia M.
We were greeted by the hostess and I asked if we could have a booth. She said "Well, I really don't have any open." So we were seated at a table (no big deal). Upon looking around there were plenty of booths open in our area. It took a few minutes for our server to come to the table and take our drink order. The drinks arrived from the bar approximately 20 minutes later. Service was very slow and the restaurant was by no means busy. The food was very good like usual, except for the non-melted, chunky cheese that came with our pretzel appetizer. Drink refills took even longer than the first round.
(3)Jessica S.
Just sucks. Our server was overwhelmed with 6 tables all at once. He was also super slow. Appetizer never came then the runner delivered entrees to our table. I complained to runner & manager shows up, apologized & offered to buy us dessert. Took 15 minute to get check from server & when I did the app was still on the check. He then asked me if I wanted it removed. Really?!? It's been a long time since we've gone there and it'll be a long time before I return.
(2)