Ate here with the wife tonight. Server Ryan was nice and in cheerful spirits for the duration of our stay. We ordered a large pepperoni pizza and two side salads as a $2.99 add on that we're a little on the small side. The bread that comes complimentary with the purchase of any meal was perfectly fresh and delicious and came with a side of Olive oil. The pizza was a 9 out of 10 and delicious. They have a lack of ample paper products such as napkins at the table and paper towels in the bathroom. The wife also said the bathroom was an arctic 58degrees. Atmosphere was nice and friendly even for a Friday
(4)
Dan O.
Been to all the bertuccis in a 20 mile radius and always order the same thing filet for the lady and the rigatoni for me. This location has the best and most consistent filet and rigatoni. They know how to cook a steak here.
(3)
Doug M.
We love going to Bertuccis and go often, but we will never be back based on our last experience. We were not aware that they closed at 9pm, so when we called to place a take out order at 8:45pm, the person that answered the phone asked us to hold and hung up on us. When we called back, he said they close soon and the dining room was empty so we couldn't put any order in and he hung up. Correct me if I'm wrong, but when a restaurant says they close at "9, it means that this their last seating. We are never ones to try to get in right before closing and had we known the hours, we would not have called. Regardless, that is the worst display of customer service. If you want terrible service, go here.
(1)
haapy s.
Wow just came here after 2 year , still place great usually restaurent have not good consistent, I came with my wife and I been telling to my wife there is place on trooper and our server is Marcus He is great make special drink for my wife I will come back
(5)
Ken B.
Not busy and food comes out cold. Definitely not cooked fresh. How hard is it to make sure food comes out hot!!!!!
(2)
Steven B.
If you care, and think about it just a little, you'll figure out that there are five big Italian chains. Of course the granddaddy of them all is the infamous "OG." This chain is in the middle of the pack for me and this location is just fine. This place is an excellent example of Yelp's A-OK rating and that's a good thing for a chain. * Parking is a snap. * It's clean. * The staff is competent and friendly. * The service is most often fine with an occasional misstep. * A nice variety of food at competitive prices. * The wine selection is good but their pricing by the glass is a little high. For a serious change try their MEATBALL AND BACON pizza with meatballs, applewood smoked bacon, roasted red potatoes in a spinach cream sauce with mozzarella cheese. A small will set you back $10.99. It's different and darn tasty. These folks are a nice example of a chain that meets expectations.
(3)
John V.
One step over Olive Garden. The place is more like a nicer restaurant rather than the cafeteria the OG has become. Although, I'm not a fan of the four workers, standing with apparently nothing better to do in front of the grill staring blank faced as people come through the front door. Waitress was attentive without being obnoxious. The fresh baked and still warm rolls and olive oil was delicious. I could make that my entire (all carb and fat) meal. I had the jambalaya: chicken, sausage and shrimp in a spicy sauce over linguini. Yum. I think I found me a new Bertucci's fave. They got Ron's meal wrong. Shrimp rather than the chicken he ordered, but had it fixed in just a couple of minutes. Reasonably priced. We'll be back.
(4)
Anthony R.
Three summers ago, my wife and i were displaced to a Hotel, without the ability to cook our meals for an undetermined time; survivors/victims of a fire. That week was our Anniversary Week; Either the Pearl or Bertucci, sometimes both were our choices to go and Celebrate. During our Meal, our Waiter asked if the food and service were fine; we told him after the week we had with Insurance, Restoration, Condo Management Hassles; Feeling: lost, alone, no one cares and all the take out crap we could stand, tonight would be the Highlight of the week, the Highlight of our lives. He could not believe the hassles we had, and the other part of the story, that will not be mentioned, just say it was one of those no good deed goes unpunished stories. He asked if we would like Dessert, we love the Desserts here and said yes. He said he would be right back with the biggest smile we had seen all week. The Manager came to our Table, he told us that our waiter mentioned how he thought he was having a difficult time, until the customers at one of his tables, us, relayed how bad it could really be. Dessert, no, the entire check would be, ON THE HOUSE. We did not come to Bertucci for a free meal. We told other places the same story; we ate, went on our way. End of story, back to the hotel. This lifted us up and we remained Faithful Customers, but many THINGS could no longer be over looked: from the Greeting at the door, Soup to Nuts; overall, it was not the same. We never thought Olive Garden could replace Bertucci's after the kindness they showed, but it has. Our Original Rating of 5, is now 2. I am Italian and Know what Italian Cuisine is, and so-so Italian fare. Olive Garden is and will always be so-so. Bertucci's was Good. The Better Italian on the Golden Mile, NOT ANYMORE!!!, Olive Garden is drawing more business, BUT..... Avoid those two and give Johnny Piasano's a try. Their Feast of the Seven Fishes is calling!
(2)
Valerie S.
Had a great experience at this Bertucci's. Our server was very attentive and the food we ordered was wonderful. I loved the Tuscan Roasted Veggies and Baked Polenta with Pomodoro and my husband enjoyed the Grilled Chicken Marsala. My daughter ordered the Grilled Shrimp off the appetizer menu which came with the Baked Polenta with Pomodoro and some pickled red onions - she ate everything but the onions - I tasted them and thought they were good, but didn't really think they added much to the dish. All in all - a great meal!
(5)
Will D.
This Bertucci's is in our regular rotation of Italian restaurants. We find the food to be very good. One favorite of ours is the chicken piccata. Some dishes are less exciting, but there is a reasonable mix and plenty of healthy options. Service is generally friendly, and usually prompt enough, though I do note the infrequent glitch. A new manager at this location makes a point of trying to get around to personally see customers. The kitchen will modify dishes (I don't care for capers in the chicken piccata, for instance). The dining room is nice enough, though I prefer those at other Italian chains. I must say that I was surprised to see such poor write-ups from other reviewers. Complaints are split between service and the food. Given how often we eat here, I find it hard to believe that we've just gotten lucky.
(5)
Melanie S.
For a chain Italian restaurant, I absolutely love this place! They have a decent wine selection, and I feel like it is better quality compared to like Olive Garden for example. I would give it 4 stars but sometimes service is a little off and my food had reached the table cold more than once.
(3)
Fransisca M.
I used to be an intern at a nearby office and one day, my manager took the whole department out for lunch here. My co-workers said this place is usually quiet (one recalled one occurrence where she and her husband were the only customers around). Not the best, yet not the worst Italian food I've had. Interning in the suburbs where lunch options are very limited (compared to my colleagues who get to intern in the heart of Philly's skyscrapers forest/food truck jungle), I don't really have anything to complain about Bertucci's.
(2)
Sidney B.
I was very disappointed with this Bertucci's. The wait staff was nice enough, if a bit slow. I ordered a pizza, and my wife a pasta dish. The food took quite a while to come out, and was fairly cooled by the time it got to us. The place wasn't even that crowded. Then to top it all off, the next day when my wife checked her bank account, they had double charged her. It took over a week of back and forth with the bank and the restaurant to fix it.
(2)
Tara Marie S.
The bread and pizzas we got for our boys were great. The ambiance was good, and the little balls of dough they brought for our boys to play with were so fun! Prices very reasonable. The downside? Service, service, service. It took a while to get drinks and order, although the restaurant wasn't very full. But once we told her we were only ordering food for the kids, the waitress grew pretty dismissive and was gone for long periods of time. She never offered me a refill and I had to attempt to ask 2 times, because she would fly by the table and not hear me ask. Then when I told her it was my sons 3rd birthday and asked if they had a candle in the back for his ice cream, she said she didn't think so and said that another table had brought their own candles and mumbled something and walked away. I don't know what the deal was, but she barely had any facial expression and seemed like she didn't want to be there. She brought their ice cream out, but didn't say anything about his birthday or sing happy birthday. So we sang to him. I really think the experience could've been different if we had a different waitress. As a former waitress, I completely understand the disappointment when you realize the check is going to be low and the possibility for a large tip isn't there, but you can't treat the patrons differently because of that.
(3)
Chathura K.
The customer service and the process and procedures are very good. Even if it's your very first time the Bertuccis would be felt like home. Foods are creative and comparatively cheaper and tasty.
(5)
Robert T.
Dropped in for a quick bite on a Wednesday night for the first time. Restaurant appeared very clean and orderly. Waitress came out to introduce herself a few minutes after I sat down. Better than average beer selection. The waitress brought a basket of rolls and a plate of spiced olive oil to dip the rolls into. I ordered the rigatone, it was served hot and I thought spiced just right. There was more than I could eat. The check was very reasonable and the waitress was pleasant and attentive. I would say this place was A-OK.
We had a nice sized group out at Bertucci's the other night and it was not as nice as we had hopped. There were six of us, 5 of them had been to other Bertucci's and I had never been to one before, so I was expecting to have a dinner like they had at other locations- a good one. However... We were all in for a shock tonight. Our waiter was just okay in the beginning, but after what I'm about to mention happened he gave us all some real attitude that deducted from his tip. The worst thing thing that can happen when ordering pizza happened...when you receive it it is cold. After being told our pizza was coming in 15 minutes we waited 45 until it did and it was cold. Obviously we had it sent back and heated up, and after that any thing we asked for didn't come out for quite a considerable amount of time. And you might think it was because of it being busy, well it wasn't busy at all. The waiter actually threw the cook under the bus saying he was new and didn't know how to handle certain things yet. Seriously? Anyway, food was just okay and ill be certain to head to another Bertucci's to find out what it is really like.
(2)
Val F.
Had a quick late snack there of antipast and a flatbread, with drinks. Friendly waitress, great service and food. Would definitely recommend.
(4)
Amanda O.
NOT WORTH IT! My boyfriend and I went here one quiet Friday night, too lazy to make anything after a long work week. Big mistake! We ordered one of the "specials," a chicken pizza with some strange assortment of toppings and raviolis. The raviolis came out cold and when we asked for them to be warmed up our waitress looked upset and annoyed at us. The toppings on the pizza special was an odd assortment of peppers and some other weird vegetables I can't remember, but I do remember it did NOT go together. To top it all off, fake chicken smothered in barbecue sauce... not a good combo. Do yourself a favor and make a homemade pizza and get some homemade raviolis from a local italian place. It will be cheaper and taste much better. I will never go back to Bertucci's.
(1)
I.E. C.
Bertucci's left me feeling like the 2 star quote above, "Meh. I've experienced better." It's simply not great quality food. The flavors are just so bland I couldn't get over it, especially given the price. I will note that the service was excellent though. Our waiter was very attentive and polite and I wish I could have more waiters like him. Nonetheless, the food is just blah. :(
(2)
Colleen M.
This is your average run of the mill Bertucci's. I went here for lunch because my Grandma refuses to eat anything besides Italian food or the Cheesecake Factory and this is closeby. I got the margherita pizza with shrimp on top and it was pretty good. The waiter was a bit confused and got my aunt's lunch very wrong- but he was trying. We were celebrating two birthdays so he brought out a slice of cheesecake on the house. Overall, I wouldn't go out of my way to go here but it's decent if I'm going out to lunch with Grandma.
(3)
Mike T.
Let me start off by saying I'm a fan of Burtucci's over Olive Garden and some of the other main competitors but had a little fall out with my last visit to Burtucci's out my way when the food was not up to spec like the other locations.. so rather then hold a cold heart I decided to give Burtucci's a shot again and it was a great choice. Me and my lady friend decided to order up the fried mozzarella appetizer which was outstanding as always the red sauce was perfect. For are main dinner she went with Baked Tortellini and Chicken Gratinati which was great from the few quick bites I tried.. she happens to be a vegetarian so she opt'd out of chicken but never less it was great as a regular pasta bowl. I chose for my meal the Lobster and Basil with Smoked Mozzarella Ravioli.. this was outstanding.. the sauce was perfect, they had lobster meat throw into the bowl with pasta which was classy as you can get for the price and really set off the dish not something I expected to get even at $18 a pop.. As for desert we did not opt in as were super stuffed from are meals. This location was super clean, the staff was very friendly as are waitress was very accommodating and I would return back to this one in a heart beat..
(4)
Nick B.
I've been here twice now, and I have had excellent food and service on both occasions, and thus, I have no idea why this place is getting such bad reviews. The first time I went here (first time EVER to a Bertucci's, too), I had baked tortellini; the second time I had a calzoni. Both were delicious! I loved the fact that the waiters kept bringing over the yummy bread rolls. In fact, my perky waitress even gave me a bag so I could take some home and enjoy them the next day. Awesome! By the way, did you know that their take out containers are reusable? That's pretty classy.
(5)
G T.
Went with my wife and kids on a Saturday evening. Wife had a couple of appetizers, both cold (the kind that are supposed to be) and they were quite good. My eldest son had chicken piccati and his girlfriend had a pizza. Both were also well prepared. The chicken was bland for my taste, but that was me, not the food. My youngest and I each got an entree :baked in the brick oven." That's where the food fell apart. They were very overcooked. The sauce was dried out and the pasta was gummy. Extremely disappointing. The service, though, was excellent. Our waitress was friendly and attentive without hovering. Definitely a good wait staff, but the food at Olive Garden is better. I never thought I would prefer Olive Garden to a higher end restaurant. Though the experience was acceptable, there are so many restaurants in the area that we probably wouldn't go back here.
(2)
Marc S.
Bad. It wasn't this bad before. The special chicken sausage and asparagus torta was cold and the steak knife it came with was too dull to cut through it. The chocolate hazelnut crostata was burnt. Service was fine. I'm adding a star for the embarrassment of having to sing Happy birthday to my daughter.
(2)
Sandy O.
So, this is the first time I've eaten at a Bertucci's. It definitely confirms what I think about chain-italian restaurants ... YUCK! We ordered salads and they were okay. You can't really mess up a basic side salad with balsamic dressing. We ordered two pizzas - a margarita and pepperoni/cheese. They came lukewarm/cold. The pepperoni was disgusting. The dough here is bland and has a weird texture. We definitely won't be back. The watiress was quick to refill our drinks and attentive.
(1)
Miriam W.
There was once a time when I was too much the food snob to bother with reviewing chain restaurants, never mind dining at them. Then a couple of things happened. 1. I started traveling for business and now spend half of my life on the road and 2. I realized that it's all too easy to pack on the pounds and spend too much money dining out so often, so I had better find healthy food in the middle ground. Et voila; places such as Bertucci's. The food here is good, if uninspired. For dinner I ordered the Salmon Florentine, a good sized portion of salmon served on a bed of spinach with a lemon caper sauce. For lunch the following day I did take out and tried the Salad Vivaldo, mixed greens with tomato and olives topped with grilled chicken and portabello mushrooms. I liked both items, enjoyed the sensation of virtouosity I experienced from eating a healthy meal, and felt I got my moneys worth. My husband had the chicken marsala and ordered a side of roasted vegetables, and proclaimed them both very good. Again, no one is doing handstands, but this is a better alternative than the fast food chains. Bertucci's has brick oven pizza, and most of the other diners in the room I glanced at while walking to the table were ordering these, but I cannot vouch for them, not having tried them.
Takes Reservations : Yes Delivery : Yes Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : No Wheelchair Accessible : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : Yes
The immense popularity of Italian cuisine globally isn't unknown. You can find an Italian Pizzeria around every corner of almost every city in the United States. Not to forget that in every house, people enjoy mac and cheese as comfort food. But it would be wrong to believe that Italian food starts with pizza and ends with good pasta as this Mediterranean country has much more to offer other than these two dishes. In Italian Cuisine, there is a high use of fresh tomatoes, all kinds of herbs, great quality of cheese, all types of meat, seafood and fresh handmade pasta. Many find it hard to believe that Italians have been making noodles long back.
Italian and Greek cuisines are always mistaken to be same, but they are poles apart. The primary difference between the two cuisines is the use of cheese in most of the Italian dishes. Italians love to cultivate their own cheese and process them as per their food requirement. It is believed that some cheese is so expensive that cheese producers secure them in lockers.
If you are bored eating the same old pasta or pizza, you can try some of the authentic Italian dishes like Risotto, Polenta, Ribollita, Lasagna, Fiorentina Steak, Bottarga, Ossobuco, Carbonara, Focaccia, Arancini and Supplì. Another item which Italians love to relish every morning is a good cup of Italian Coffee. Once you taste a freshly brewed cup of Italian Coffee, you might not visit Starbucks ever again. Authentic Italian food is made with heart and soul, so go find a restaurant where you can relish Italian cuisine in your city.
Jeff S.
Ate here with the wife tonight. Server Ryan was nice and in cheerful spirits for the duration of our stay. We ordered a large pepperoni pizza and two side salads as a $2.99 add on that we're a little on the small side. The bread that comes complimentary with the purchase of any meal was perfectly fresh and delicious and came with a side of Olive oil. The pizza was a 9 out of 10 and delicious. They have a lack of ample paper products such as napkins at the table and paper towels in the bathroom. The wife also said the bathroom was an arctic 58degrees. Atmosphere was nice and friendly even for a Friday
(4)Dan O.
Been to all the bertuccis in a 20 mile radius and always order the same thing filet for the lady and the rigatoni for me. This location has the best and most consistent filet and rigatoni. They know how to cook a steak here.
(3)Doug M.
We love going to Bertuccis and go often, but we will never be back based on our last experience. We were not aware that they closed at 9pm, so when we called to place a take out order at 8:45pm, the person that answered the phone asked us to hold and hung up on us. When we called back, he said they close soon and the dining room was empty so we couldn't put any order in and he hung up. Correct me if I'm wrong, but when a restaurant says they close at "9, it means that this their last seating. We are never ones to try to get in right before closing and had we known the hours, we would not have called. Regardless, that is the worst display of customer service. If you want terrible service, go here.
(1)haapy s.
Wow just came here after 2 year , still place great usually restaurent have not good consistent, I came with my wife and I been telling to my wife there is place on trooper and our server is Marcus He is great make special drink for my wife I will come back
(5)Ken B.
Not busy and food comes out cold. Definitely not cooked fresh. How hard is it to make sure food comes out hot!!!!!
(2)Steven B.
If you care, and think about it just a little, you'll figure out that there are five big Italian chains. Of course the granddaddy of them all is the infamous "OG." This chain is in the middle of the pack for me and this location is just fine. This place is an excellent example of Yelp's A-OK rating and that's a good thing for a chain. * Parking is a snap. * It's clean. * The staff is competent and friendly. * The service is most often fine with an occasional misstep. * A nice variety of food at competitive prices. * The wine selection is good but their pricing by the glass is a little high. For a serious change try their MEATBALL AND BACON pizza with meatballs, applewood smoked bacon, roasted red potatoes in a spinach cream sauce with mozzarella cheese. A small will set you back $10.99. It's different and darn tasty. These folks are a nice example of a chain that meets expectations.
(3)John V.
One step over Olive Garden. The place is more like a nicer restaurant rather than the cafeteria the OG has become. Although, I'm not a fan of the four workers, standing with apparently nothing better to do in front of the grill staring blank faced as people come through the front door. Waitress was attentive without being obnoxious. The fresh baked and still warm rolls and olive oil was delicious. I could make that my entire (all carb and fat) meal. I had the jambalaya: chicken, sausage and shrimp in a spicy sauce over linguini. Yum. I think I found me a new Bertucci's fave. They got Ron's meal wrong. Shrimp rather than the chicken he ordered, but had it fixed in just a couple of minutes. Reasonably priced. We'll be back.
(4)Anthony R.
Three summers ago, my wife and i were displaced to a Hotel, without the ability to cook our meals for an undetermined time; survivors/victims of a fire. That week was our Anniversary Week; Either the Pearl or Bertucci, sometimes both were our choices to go and Celebrate. During our Meal, our Waiter asked if the food and service were fine; we told him after the week we had with Insurance, Restoration, Condo Management Hassles; Feeling: lost, alone, no one cares and all the take out crap we could stand, tonight would be the Highlight of the week, the Highlight of our lives. He could not believe the hassles we had, and the other part of the story, that will not be mentioned, just say it was one of those no good deed goes unpunished stories. He asked if we would like Dessert, we love the Desserts here and said yes. He said he would be right back with the biggest smile we had seen all week. The Manager came to our Table, he told us that our waiter mentioned how he thought he was having a difficult time, until the customers at one of his tables, us, relayed how bad it could really be. Dessert, no, the entire check would be, ON THE HOUSE. We did not come to Bertucci for a free meal. We told other places the same story; we ate, went on our way. End of story, back to the hotel. This lifted us up and we remained Faithful Customers, but many THINGS could no longer be over looked: from the Greeting at the door, Soup to Nuts; overall, it was not the same. We never thought Olive Garden could replace Bertucci's after the kindness they showed, but it has. Our Original Rating of 5, is now 2. I am Italian and Know what Italian Cuisine is, and so-so Italian fare. Olive Garden is and will always be so-so. Bertucci's was Good. The Better Italian on the Golden Mile, NOT ANYMORE!!!, Olive Garden is drawing more business, BUT..... Avoid those two and give Johnny Piasano's a try. Their Feast of the Seven Fishes is calling!
(2)Valerie S.
Had a great experience at this Bertucci's. Our server was very attentive and the food we ordered was wonderful. I loved the Tuscan Roasted Veggies and Baked Polenta with Pomodoro and my husband enjoyed the Grilled Chicken Marsala. My daughter ordered the Grilled Shrimp off the appetizer menu which came with the Baked Polenta with Pomodoro and some pickled red onions - she ate everything but the onions - I tasted them and thought they were good, but didn't really think they added much to the dish. All in all - a great meal!
(5)Will D.
This Bertucci's is in our regular rotation of Italian restaurants. We find the food to be very good. One favorite of ours is the chicken piccata. Some dishes are less exciting, but there is a reasonable mix and plenty of healthy options. Service is generally friendly, and usually prompt enough, though I do note the infrequent glitch. A new manager at this location makes a point of trying to get around to personally see customers. The kitchen will modify dishes (I don't care for capers in the chicken piccata, for instance). The dining room is nice enough, though I prefer those at other Italian chains. I must say that I was surprised to see such poor write-ups from other reviewers. Complaints are split between service and the food. Given how often we eat here, I find it hard to believe that we've just gotten lucky.
(5)Melanie S.
For a chain Italian restaurant, I absolutely love this place! They have a decent wine selection, and I feel like it is better quality compared to like Olive Garden for example. I would give it 4 stars but sometimes service is a little off and my food had reached the table cold more than once.
(3)Fransisca M.
I used to be an intern at a nearby office and one day, my manager took the whole department out for lunch here. My co-workers said this place is usually quiet (one recalled one occurrence where she and her husband were the only customers around). Not the best, yet not the worst Italian food I've had. Interning in the suburbs where lunch options are very limited (compared to my colleagues who get to intern in the heart of Philly's skyscrapers forest/food truck jungle), I don't really have anything to complain about Bertucci's.
(2)Sidney B.
I was very disappointed with this Bertucci's. The wait staff was nice enough, if a bit slow. I ordered a pizza, and my wife a pasta dish. The food took quite a while to come out, and was fairly cooled by the time it got to us. The place wasn't even that crowded. Then to top it all off, the next day when my wife checked her bank account, they had double charged her. It took over a week of back and forth with the bank and the restaurant to fix it.
(2)Tara Marie S.
The bread and pizzas we got for our boys were great. The ambiance was good, and the little balls of dough they brought for our boys to play with were so fun! Prices very reasonable. The downside? Service, service, service. It took a while to get drinks and order, although the restaurant wasn't very full. But once we told her we were only ordering food for the kids, the waitress grew pretty dismissive and was gone for long periods of time. She never offered me a refill and I had to attempt to ask 2 times, because she would fly by the table and not hear me ask. Then when I told her it was my sons 3rd birthday and asked if they had a candle in the back for his ice cream, she said she didn't think so and said that another table had brought their own candles and mumbled something and walked away. I don't know what the deal was, but she barely had any facial expression and seemed like she didn't want to be there. She brought their ice cream out, but didn't say anything about his birthday or sing happy birthday. So we sang to him. I really think the experience could've been different if we had a different waitress. As a former waitress, I completely understand the disappointment when you realize the check is going to be low and the possibility for a large tip isn't there, but you can't treat the patrons differently because of that.
(3)Chathura K.
The customer service and the process and procedures are very good. Even if it's your very first time the Bertuccis would be felt like home. Foods are creative and comparatively cheaper and tasty.
(5)Robert T.
Dropped in for a quick bite on a Wednesday night for the first time. Restaurant appeared very clean and orderly. Waitress came out to introduce herself a few minutes after I sat down. Better than average beer selection. The waitress brought a basket of rolls and a plate of spiced olive oil to dip the rolls into. I ordered the rigatone, it was served hot and I thought spiced just right. There was more than I could eat. The check was very reasonable and the waitress was pleasant and attentive. I would say this place was A-OK.
(3)Paul S.
When this place first opened we visited often, and it was pretty good. We went back recently and it has not aged well. The place is in desperate need of an updating. Since they opened at least 20 places have opened within 10 miles and they have not kept up. I must say the menu has changed somewhat over the years, but it's still primarily a pizza and pasta menu. We visited at about 4 PM and were seated promptly in the bar area. There was only one other table we could see. The staff were mostly seated together at a table for what I assume was staff dinner. Our waiter approached and said he would be right back. When he did return, he took our drink order and then greeted the two women at the table behind us. They were obviously regulars as he spent a great deal of time fussing over them, unfortunately at our expense. We ordered our meals. My entrée was supposed to come with soup or salad. I ordered soup which never came. I can only surmise that our waiter who was a little flighty, was too busy fussing over the two regulars to remember. Our entrees arrived, Chicken Piccatta for me, a shrimp and strawberry salad for my dining companion. My chicken was okay, they could have been a little more generous with the sauce, but the shrimp and strawberry salad was a disappointment, only 4 (count 'em 1, 2, 3, 4) shrimp a small bed of spinach and a few sliced strawberries for $12.99, a bit steep but a great profit item for the restaurant. Since our waiter was, by this time, m.i.a. we couldn't complain. Water glasses remained unfilled until he reappeared to talk to the aforementioned ladies at the next table. A good waiter pays equal attention to ALL his tables, not just regulars. The food was mediocre, the service indifferent and not well trained. I doubt if we'll be returning, given that there are at least 15 other chain restaurants within a 20 minute drive that do it better.
(2)GusGus R.
We had a nice sized group out at Bertucci's the other night and it was not as nice as we had hopped. There were six of us, 5 of them had been to other Bertucci's and I had never been to one before, so I was expecting to have a dinner like they had at other locations- a good one. However... We were all in for a shock tonight. Our waiter was just okay in the beginning, but after what I'm about to mention happened he gave us all some real attitude that deducted from his tip. The worst thing thing that can happen when ordering pizza happened...when you receive it it is cold. After being told our pizza was coming in 15 minutes we waited 45 until it did and it was cold. Obviously we had it sent back and heated up, and after that any thing we asked for didn't come out for quite a considerable amount of time. And you might think it was because of it being busy, well it wasn't busy at all. The waiter actually threw the cook under the bus saying he was new and didn't know how to handle certain things yet. Seriously? Anyway, food was just okay and ill be certain to head to another Bertucci's to find out what it is really like.
(2)Val F.
Had a quick late snack there of antipast and a flatbread, with drinks. Friendly waitress, great service and food. Would definitely recommend.
(4)Amanda O.
NOT WORTH IT! My boyfriend and I went here one quiet Friday night, too lazy to make anything after a long work week. Big mistake! We ordered one of the "specials," a chicken pizza with some strange assortment of toppings and raviolis. The raviolis came out cold and when we asked for them to be warmed up our waitress looked upset and annoyed at us. The toppings on the pizza special was an odd assortment of peppers and some other weird vegetables I can't remember, but I do remember it did NOT go together. To top it all off, fake chicken smothered in barbecue sauce... not a good combo. Do yourself a favor and make a homemade pizza and get some homemade raviolis from a local italian place. It will be cheaper and taste much better. I will never go back to Bertucci's.
(1)I.E. C.
Bertucci's left me feeling like the 2 star quote above, "Meh. I've experienced better." It's simply not great quality food. The flavors are just so bland I couldn't get over it, especially given the price. I will note that the service was excellent though. Our waiter was very attentive and polite and I wish I could have more waiters like him. Nonetheless, the food is just blah. :(
(2)Colleen M.
This is your average run of the mill Bertucci's. I went here for lunch because my Grandma refuses to eat anything besides Italian food or the Cheesecake Factory and this is closeby. I got the margherita pizza with shrimp on top and it was pretty good. The waiter was a bit confused and got my aunt's lunch very wrong- but he was trying. We were celebrating two birthdays so he brought out a slice of cheesecake on the house. Overall, I wouldn't go out of my way to go here but it's decent if I'm going out to lunch with Grandma.
(3)Mike T.
Let me start off by saying I'm a fan of Burtucci's over Olive Garden and some of the other main competitors but had a little fall out with my last visit to Burtucci's out my way when the food was not up to spec like the other locations.. so rather then hold a cold heart I decided to give Burtucci's a shot again and it was a great choice. Me and my lady friend decided to order up the fried mozzarella appetizer which was outstanding as always the red sauce was perfect. For are main dinner she went with Baked Tortellini and Chicken Gratinati which was great from the few quick bites I tried.. she happens to be a vegetarian so she opt'd out of chicken but never less it was great as a regular pasta bowl. I chose for my meal the Lobster and Basil with Smoked Mozzarella Ravioli.. this was outstanding.. the sauce was perfect, they had lobster meat throw into the bowl with pasta which was classy as you can get for the price and really set off the dish not something I expected to get even at $18 a pop.. As for desert we did not opt in as were super stuffed from are meals. This location was super clean, the staff was very friendly as are waitress was very accommodating and I would return back to this one in a heart beat..
(4)Nick B.
I've been here twice now, and I have had excellent food and service on both occasions, and thus, I have no idea why this place is getting such bad reviews. The first time I went here (first time EVER to a Bertucci's, too), I had baked tortellini; the second time I had a calzoni. Both were delicious! I loved the fact that the waiters kept bringing over the yummy bread rolls. In fact, my perky waitress even gave me a bag so I could take some home and enjoy them the next day. Awesome! By the way, did you know that their take out containers are reusable? That's pretty classy.
(5)G T.
Went with my wife and kids on a Saturday evening. Wife had a couple of appetizers, both cold (the kind that are supposed to be) and they were quite good. My eldest son had chicken piccati and his girlfriend had a pizza. Both were also well prepared. The chicken was bland for my taste, but that was me, not the food. My youngest and I each got an entree :baked in the brick oven." That's where the food fell apart. They were very overcooked. The sauce was dried out and the pasta was gummy. Extremely disappointing. The service, though, was excellent. Our waitress was friendly and attentive without hovering. Definitely a good wait staff, but the food at Olive Garden is better. I never thought I would prefer Olive Garden to a higher end restaurant. Though the experience was acceptable, there are so many restaurants in the area that we probably wouldn't go back here.
(2)Marc S.
Bad. It wasn't this bad before. The special chicken sausage and asparagus torta was cold and the steak knife it came with was too dull to cut through it. The chocolate hazelnut crostata was burnt. Service was fine. I'm adding a star for the embarrassment of having to sing Happy birthday to my daughter.
(2)Sandy O.
So, this is the first time I've eaten at a Bertucci's. It definitely confirms what I think about chain-italian restaurants ... YUCK! We ordered salads and they were okay. You can't really mess up a basic side salad with balsamic dressing. We ordered two pizzas - a margarita and pepperoni/cheese. They came lukewarm/cold. The pepperoni was disgusting. The dough here is bland and has a weird texture. We definitely won't be back. The watiress was quick to refill our drinks and attentive.
(1)Miriam W.
There was once a time when I was too much the food snob to bother with reviewing chain restaurants, never mind dining at them. Then a couple of things happened. 1. I started traveling for business and now spend half of my life on the road and 2. I realized that it's all too easy to pack on the pounds and spend too much money dining out so often, so I had better find healthy food in the middle ground. Et voila; places such as Bertucci's. The food here is good, if uninspired. For dinner I ordered the Salmon Florentine, a good sized portion of salmon served on a bed of spinach with a lemon caper sauce. For lunch the following day I did take out and tried the Salad Vivaldo, mixed greens with tomato and olives topped with grilled chicken and portabello mushrooms. I liked both items, enjoyed the sensation of virtouosity I experienced from eating a healthy meal, and felt I got my moneys worth. My husband had the chicken marsala and ordered a side of roasted vegetables, and proclaimed them both very good. Again, no one is doing handstands, but this is a better alternative than the fast food chains. Bertucci's has brick oven pizza, and most of the other diners in the room I glanced at while walking to the table were ordering these, but I cannot vouch for them, not having tried them.
(3)