Nice parking. Not too much of a wait; considering it was a holiday (Mother's Day). Great service. Our waitress was very friendly and prompt. Hadn't been here in years and glad to have ate here on my special day
(4)
Sarah K.
Came in for dinner. A bit crowed but got seated in no time. Always go for the 2 for $20 deal and totally recommend signing up for their membership to get discounts and deals. There were also quite some birthdays going around and you get a freen scoop of ice cream woth a brownie. The burgers and strak are good. Ribs too. Their chicken dishes aren't very large but quite light and tasty.
(5)
Daniel G.
I don't like writing reviews for chain restaurants unless I had a really good experience to share or a really terrible on to warn you about. I've been to Chili's now maybe 3 times, and each time I went I always thought the menu was small. You see commercials all the time that make you think they really have a wide variety of food, but to me the menu doesn't seem to follow through on that promise (but maybe its just me). Still, the food has always been good and the last time I was at this particular location the service was very good. *My only major complaint about Chili's was that the Molten Chocolate Cake didn't come with enough ice cream or milk (but that could just be because the person I was sharing with ate it all and left me with a plate of chocolate or chocolate chocolate cake)
(3)
Da S.
20 minutes after we ordered our food, we got the "your food will be right out", which is never a good sign. After waiting 35 minutes, a summoned a manager. The manager all but admitted the server forgot to put in our order. To her credit, she gave us some chips to snack on, and made sure our food came out quickly. I was going to give it 3-stars, because I believe there's value in managers doing the right thing. And our food did taste good. It just took 45 minutes to cook. But then came the bill - the bill was a real head scratcher. 99 cents for "table entertainment"? What's that? The stupid touch screen? What a racket! Ok, 99 cents is nothing to me, but to try to sneak that into the bill, without mentioning it is bad form. Do the right thing and have the hostest mention the cost involved with touching the little game screen!
(1)
Dean J.
This Chilis refused to serve us after a wedding. My hotel was next door. The manager was intractable. What a bunch of jerks.
(1)
Carl L.
Got there at 1:00 P.M. Seated at table by a little Mexican fellow, ordered food, went to the rest room to wash hands, got back to table and found two guys sitting where I used to be. The little Mexican fellow had cleared my table, and sat two other people. I had to move to a booth. Waitress was very nice, got the southern smokehouse burger @ $10.49. Burger wasn't very wide in diameter, not many French fries. Food was good, just not a lot of it. Won't be going back to Chili's.
(2)
Sara F.
The lunch specials are great deals, yummy and very filling. You get a whole BOWL of soup or good size salad. then a meal of your choice. Most are 1/2 orders but they also come with fries. Best part. Sign up for their rewards club and you get a free appetizer or dessert or chips and dip like EVERY WEEK! via e-mail. I sometimes eat the dessert myself as a guilty pleasure, but my family loves when I come home with a surprise restaurant quality app to heat up before dinner. Mommy doesn't get the 5th degree when she works late but comes home with FREE POTATO SKINS!!! The potato soup is to die for!
(4)
Bill G.
I'll be as brief as possible: 1) the parking situation is a joke. The parking lot for the restaurant is big enough to fit maybe 1/2 of the restaurant on a busy night. The overflow parking is so poorly lit, and so traffic heavy that it's a hazard to walk through the lot to get to the front door. 2) the waits are endless. On a busy Saturday (I get it, it's busy), we waited 50 minutes for a table we were told would take 30. We then waited another ten minutes for our drinks and to order, after ordering it took another 30 minutes for our food to arrive. We had some chips and salsa as an appetizer but this apparently means about ten chips and the entire bottom of a bag of broken chips here, nothing but small broken pieces. Getting these swapped out took another five minutes. We're up to an hour and a half for those keeping score. 3) the food quality was poor. Out of four orders, only two were passable. Somehow chilis managed to mess up a regular cheeseburger (it was charred on the bottom and was to be cooked medium. It looked like someone left it in a pan. The definition of cheesefries here also must be congealed cheese around a mass of cold fries because that's what the second order that was messed up looked like. The manager assured us this would be made right and he'd pay for it out of his pocket (how virtuous and kind. We surely weren't going to.) Long story short, but more waiting - another 15 minutes on a burger and some fries. They came out looking mediocre but by this time no one cared enough to say anymore. 4) our server was too busy to pay attention to us. Repeatedly we had to stop her as she helped other tables, to ask for drinks, to fix our order, to refill chips, whatever. We're not high maintenance people but if you walk past us, just ask if we need anything once in a while. 5) the 10-15 dollars taken off of our bill was fine, but where's the consideration for the almost two hours of time wasted, that a party of four essentially had to eat in shifts and watch the other two eat, and for the overall lack of service? Our party member who had the burger managed to still be charged the 2.50 or whatever it is for his iced tea - how nice of you to comp his meal but charge for the drink when he waited so long to even eat. Bottom line: don't expect much here. The folks at the bar are nice but the actual dining room is lousy. Come for apps and drinks at the bar. Highly recommend you stay away for anything else, it's just not worth it. Go up the street to Lyndon Diner for a better and more friendly experience.
(1)
Diane G.
After a 40 minute wait for a table, my friend and I ordered sodas and an appetizer. The soda was flat, upon sharing this information with the waitress she said, "the machine has been broken for 3 weeks and can't be fixed." We ordered new drinks, not getting what we wanted. We then ordered our dinner. We waited forever for boneless buffalo wings and a chicken fajita. When the food was brought out the boneless buffalo wings were rubbery and cold and the "fixings" for the fajita came out with out the chicken. By the time the chicken was delivered, we had been at the restaurant for 2 hours and I had not received anything worth waiting for. I had the manager remove the buffalo wings from the bill and went home to make myself dinner. Never again will I be visiting this establishment. Total nightmare experience, from start to finish.
(1)
Brandon M.
This restaurant is a complete idiotic joke, they seem to seat by party size my money isn't good enough it seems. The hostess staff I'd utterly incapable of doing their job. Waitress saw is sitting at our table and uttered "ugh am is that my table? Ugh 32" then preceeded to rush us to order. Food was mediocre as expected. Overall worse Chili's in the Lancaster York Harrisburg area
(2)
John M.
I am rarely motivated enough to write a review but I must say the rudeness and ineptness of the hostess at this Chili's moved me to write this. I am by no means a "pushy customer." But after waiting 75 minutes for a quoted 25 minute wait time and seeing many who arrived after our party be seated, I decided to ask the hostess how much time we had left. She said, "I don't know." I explained to her that she told us 25 minutes, 50 minutes ago. I was told, "I guess we were wrong". No apology offered, no empathy, just attitude. When I asked how much longer, I was told "not sure, whenever your table becomes available." I asked for an estimate of where we were at in the line. Again, this question was met with "whenever your table becomes available." After speaking with my family for a few minutes, we began to leave and our buzzer magically went off for our seating. We should have just left when the buzzer went off but at that point, we were all tired and hungry so we took the table. I am guessing they skipped over our name accidentally several times in the book and only noticed after my inquiry. I get it..they were busy and mistakes happen but not once did anyone express regrets for our wait time or any empathy at all. Our waitress was fine and the food was standard..but again, no acknowledgement of the any issue, problem, or of the wait itself. Everyone has bad employees but maybe this Chili's should consider if they should be customer-facing positions.
(1)
Seth M.
We've gone to many Chili's over the years because my parents loved the hamburgers. We ate here on Sunday 1/27/13 because we hadn't tried it yet. We came in with moderate expectations. Our server, Eric, was great. He was in the ball, quick and attentive. My problem is with the food. My wife had the ribs which were decent enough, apparently correctly made if not extraordinary. My dad had the shrimp tacos which he did enjoy. My mom got the hamburger, and this is where things start to go downhill. The burger was greasy, cold and way overcooked. She's not the kind to return food but I definitely am. I had the 6 oz. steak and boy what a hassle. I requested medium rare and was first brought a medium well. Next they brought some terrible looking piece of old steak that was cooked to medium rare but when I cut into it the manager (who by that point waited to see if it was done right) was as shocked as I was to see the color. Not a juicy red center but rather the brown of old steak. He rushed it away and brought back what was finally an OK steak. Nicely seared, perfectly medium rare and surprisingly tender. The sides were not good. I left 90% of the mashed potatoes because they were dry, flavorless and cold and the broccoli was mushy and overcooked. Overall I'd say 50% ok and 50% dismal. I don't think we'll be going back, though I'm sure they probably only do better.
(3)
Chris R.
This is a newly renovated location that looks great! The service is great and the food is just as good as other Chili's anywhere.
(4)
Claire C.
Bring back the chipolte fajitas!!
(4)
Lancaster C.
Ok food but not consistent. Hostesses here seem to have bad attitudes also. Haven't eaten here for about a year so I don't know if it's gotten better or worse?
(2)
Steve W.
I've been to this Chilis many times and my experiences have been excellent. The food and service is very consistent and it's clean.
(4)
cm t.
It is incredible to believe 1) that people actually review Chili's, as if there's going to be a surprise at the meal and, 2) that people review this place so highly - 4 and 5 stars...Incredible. Seriously people, explore your surroundings. I ate here with my younger sister (14). I had chicken, supposedly grilled, smothered in some kind of mexi/ranch/buffalo sauce that I swear was at Applebee's (eight years ago when I ate there last).
(1)
george a.
Good food, good atmosphere, poor service. Chilis has killer fries and offers a black bean burger as a replacement for the meat in any burger. Getting the order right is the real trick here. They always seem to mess it up for me, but the actual food makes up for it.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Alcohol : Full Bar Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes
Merari L.
Nice parking. Not too much of a wait; considering it was a holiday (Mother's Day). Great service. Our waitress was very friendly and prompt. Hadn't been here in years and glad to have ate here on my special day
(4)Sarah K.
Came in for dinner. A bit crowed but got seated in no time. Always go for the 2 for $20 deal and totally recommend signing up for their membership to get discounts and deals. There were also quite some birthdays going around and you get a freen scoop of ice cream woth a brownie. The burgers and strak are good. Ribs too. Their chicken dishes aren't very large but quite light and tasty.
(5)Daniel G.
I don't like writing reviews for chain restaurants unless I had a really good experience to share or a really terrible on to warn you about. I've been to Chili's now maybe 3 times, and each time I went I always thought the menu was small. You see commercials all the time that make you think they really have a wide variety of food, but to me the menu doesn't seem to follow through on that promise (but maybe its just me). Still, the food has always been good and the last time I was at this particular location the service was very good. *My only major complaint about Chili's was that the Molten Chocolate Cake didn't come with enough ice cream or milk (but that could just be because the person I was sharing with ate it all and left me with a plate of chocolate or chocolate chocolate cake)
(3)Da S.
20 minutes after we ordered our food, we got the "your food will be right out", which is never a good sign. After waiting 35 minutes, a summoned a manager. The manager all but admitted the server forgot to put in our order. To her credit, she gave us some chips to snack on, and made sure our food came out quickly. I was going to give it 3-stars, because I believe there's value in managers doing the right thing. And our food did taste good. It just took 45 minutes to cook. But then came the bill - the bill was a real head scratcher. 99 cents for "table entertainment"? What's that? The stupid touch screen? What a racket! Ok, 99 cents is nothing to me, but to try to sneak that into the bill, without mentioning it is bad form. Do the right thing and have the hostest mention the cost involved with touching the little game screen!
(1)Dean J.
This Chilis refused to serve us after a wedding. My hotel was next door. The manager was intractable. What a bunch of jerks.
(1)Carl L.
Got there at 1:00 P.M. Seated at table by a little Mexican fellow, ordered food, went to the rest room to wash hands, got back to table and found two guys sitting where I used to be. The little Mexican fellow had cleared my table, and sat two other people. I had to move to a booth. Waitress was very nice, got the southern smokehouse burger @ $10.49. Burger wasn't very wide in diameter, not many French fries. Food was good, just not a lot of it. Won't be going back to Chili's.
(2)Sara F.
The lunch specials are great deals, yummy and very filling. You get a whole BOWL of soup or good size salad. then a meal of your choice. Most are 1/2 orders but they also come with fries. Best part. Sign up for their rewards club and you get a free appetizer or dessert or chips and dip like EVERY WEEK! via e-mail. I sometimes eat the dessert myself as a guilty pleasure, but my family loves when I come home with a surprise restaurant quality app to heat up before dinner. Mommy doesn't get the 5th degree when she works late but comes home with FREE POTATO SKINS!!! The potato soup is to die for!
(4)Bill G.
I'll be as brief as possible: 1) the parking situation is a joke. The parking lot for the restaurant is big enough to fit maybe 1/2 of the restaurant on a busy night. The overflow parking is so poorly lit, and so traffic heavy that it's a hazard to walk through the lot to get to the front door. 2) the waits are endless. On a busy Saturday (I get it, it's busy), we waited 50 minutes for a table we were told would take 30. We then waited another ten minutes for our drinks and to order, after ordering it took another 30 minutes for our food to arrive. We had some chips and salsa as an appetizer but this apparently means about ten chips and the entire bottom of a bag of broken chips here, nothing but small broken pieces. Getting these swapped out took another five minutes. We're up to an hour and a half for those keeping score. 3) the food quality was poor. Out of four orders, only two were passable. Somehow chilis managed to mess up a regular cheeseburger (it was charred on the bottom and was to be cooked medium. It looked like someone left it in a pan. The definition of cheesefries here also must be congealed cheese around a mass of cold fries because that's what the second order that was messed up looked like. The manager assured us this would be made right and he'd pay for it out of his pocket (how virtuous and kind. We surely weren't going to.) Long story short, but more waiting - another 15 minutes on a burger and some fries. They came out looking mediocre but by this time no one cared enough to say anymore. 4) our server was too busy to pay attention to us. Repeatedly we had to stop her as she helped other tables, to ask for drinks, to fix our order, to refill chips, whatever. We're not high maintenance people but if you walk past us, just ask if we need anything once in a while. 5) the 10-15 dollars taken off of our bill was fine, but where's the consideration for the almost two hours of time wasted, that a party of four essentially had to eat in shifts and watch the other two eat, and for the overall lack of service? Our party member who had the burger managed to still be charged the 2.50 or whatever it is for his iced tea - how nice of you to comp his meal but charge for the drink when he waited so long to even eat. Bottom line: don't expect much here. The folks at the bar are nice but the actual dining room is lousy. Come for apps and drinks at the bar. Highly recommend you stay away for anything else, it's just not worth it. Go up the street to Lyndon Diner for a better and more friendly experience.
(1)Diane G.
After a 40 minute wait for a table, my friend and I ordered sodas and an appetizer. The soda was flat, upon sharing this information with the waitress she said, "the machine has been broken for 3 weeks and can't be fixed." We ordered new drinks, not getting what we wanted. We then ordered our dinner. We waited forever for boneless buffalo wings and a chicken fajita. When the food was brought out the boneless buffalo wings were rubbery and cold and the "fixings" for the fajita came out with out the chicken. By the time the chicken was delivered, we had been at the restaurant for 2 hours and I had not received anything worth waiting for. I had the manager remove the buffalo wings from the bill and went home to make myself dinner. Never again will I be visiting this establishment. Total nightmare experience, from start to finish.
(1)Brandon M.
This restaurant is a complete idiotic joke, they seem to seat by party size my money isn't good enough it seems. The hostess staff I'd utterly incapable of doing their job. Waitress saw is sitting at our table and uttered "ugh am is that my table? Ugh 32" then preceeded to rush us to order. Food was mediocre as expected. Overall worse Chili's in the Lancaster York Harrisburg area
(2)John M.
I am rarely motivated enough to write a review but I must say the rudeness and ineptness of the hostess at this Chili's moved me to write this. I am by no means a "pushy customer." But after waiting 75 minutes for a quoted 25 minute wait time and seeing many who arrived after our party be seated, I decided to ask the hostess how much time we had left. She said, "I don't know." I explained to her that she told us 25 minutes, 50 minutes ago. I was told, "I guess we were wrong". No apology offered, no empathy, just attitude. When I asked how much longer, I was told "not sure, whenever your table becomes available." I asked for an estimate of where we were at in the line. Again, this question was met with "whenever your table becomes available." After speaking with my family for a few minutes, we began to leave and our buzzer magically went off for our seating. We should have just left when the buzzer went off but at that point, we were all tired and hungry so we took the table. I am guessing they skipped over our name accidentally several times in the book and only noticed after my inquiry. I get it..they were busy and mistakes happen but not once did anyone express regrets for our wait time or any empathy at all. Our waitress was fine and the food was standard..but again, no acknowledgement of the any issue, problem, or of the wait itself. Everyone has bad employees but maybe this Chili's should consider if they should be customer-facing positions.
(1)Seth M.
We've gone to many Chili's over the years because my parents loved the hamburgers. We ate here on Sunday 1/27/13 because we hadn't tried it yet. We came in with moderate expectations. Our server, Eric, was great. He was in the ball, quick and attentive. My problem is with the food. My wife had the ribs which were decent enough, apparently correctly made if not extraordinary. My dad had the shrimp tacos which he did enjoy. My mom got the hamburger, and this is where things start to go downhill. The burger was greasy, cold and way overcooked. She's not the kind to return food but I definitely am. I had the 6 oz. steak and boy what a hassle. I requested medium rare and was first brought a medium well. Next they brought some terrible looking piece of old steak that was cooked to medium rare but when I cut into it the manager (who by that point waited to see if it was done right) was as shocked as I was to see the color. Not a juicy red center but rather the brown of old steak. He rushed it away and brought back what was finally an OK steak. Nicely seared, perfectly medium rare and surprisingly tender. The sides were not good. I left 90% of the mashed potatoes because they were dry, flavorless and cold and the broccoli was mushy and overcooked. Overall I'd say 50% ok and 50% dismal. I don't think we'll be going back, though I'm sure they probably only do better.
(3)Chris R.
This is a newly renovated location that looks great! The service is great and the food is just as good as other Chili's anywhere.
(4)Claire C.
Bring back the chipolte fajitas!!
(4)Lancaster C.
Ok food but not consistent. Hostesses here seem to have bad attitudes also. Haven't eaten here for about a year so I don't know if it's gotten better or worse?
(2)Steve W.
I've been to this Chilis many times and my experiences have been excellent. The food and service is very consistent and it's clean.
(4)cm t.
It is incredible to believe 1) that people actually review Chili's, as if there's going to be a surprise at the meal and, 2) that people review this place so highly - 4 and 5 stars...Incredible. Seriously people, explore your surroundings. I ate here with my younger sister (14). I had chicken, supposedly grilled, smothered in some kind of mexi/ranch/buffalo sauce that I swear was at Applebee's (eight years ago when I ate there last).
(1)george a.
Good food, good atmosphere, poor service. Chilis has killer fries and offers a black bean burger as a replacement for the meat in any burger. Getting the order right is the real trick here. They always seem to mess it up for me, but the actual food makes up for it.
(2)