This store in particular seems to be in a decline ever since the remodel a few months ago. They seem to be to operating with not enough staff (long wait times despite empty tables, food taking a long time to come out, ect.) and the restaurant is dirty (sticky tables, menus, tables not bussed, ect.). Last night, we waited about 20 minutes to be seated and when we got a table we waited nearly 20 more minutes to place an order. The waiter in the area went to every table around us but ignored ours. We finally left without getting service because we couldn't wait any longer. It should be noted that there were empty tables all around us so they weren't slammed. They also are now saying they won't bring fries out ahead of time while you wait for your burger due to a new "corporate policy." Yet they will still give you bottomless fries when your meal does come out. Makes sense to make your customers wait without anything to eat, especially when ticket times have been increasing. It's disappointing because this restaurant used to be a go-to spot for our family for a good meal.
(1)
James D. H.
This R. R. has a new classy look to the restaurant. Still the same menu, the same employees, the same everything! Our waitress was cool. She did almost spill ranch dressing on my girlfriend but my girl has cat like reflexes and was able to get out of the way of the ranch shower before it got all over her. As is my framily. We can't go places without one of us causing a scene. Hence the "Ranchower". (lol. I kill me!) Our apps were great. Had the mozzarella sticks and the leaning tower of Onion Rings, good golly there was a ton! My BFF R. G. is a gluten free Girl. We asked for a G. F. Menu that took a few moment's to get and then when R. G. asked about Gluten in an item our waitress was unsure if it had Gluten. WE suggested she find out. Did you read that? "We suggested she find out". When it comes to peoples allergies how bout you figure out your job and help us as customers. We did get our answers and my friend was happy. Then our burgers came out. We almost had it all when the person who ordered a Ghost Pepper burger got a regular cheeseburger instead. That was just dumb. How you could mix up a regular cheeseburger with a burger that has ghost pepper aioli, fresh jalapenos, pickled jalapenos and pepper jack cheese on it, is beyond me. 1 has cheese and 1 is covered in fire. Figure it out! All in all it was good. We like burgers and the menu is ok.
(2)
Chance V.
This is my first time visit to this place and I have to say I'm disappointed to have brought my girlfriend and my brothers girlfriend here. They whiskey river burger wasn't anything special, only got 5 onion rings all of which here nearly hard or overlooked, you don't get my French frys maybe 14 or so frys. Their appetizer pretzel bits had no flavor almost like eating card board with grease and the cheese that game with it is discolored and seems to have sat in the kitchen for 10 or so minuets, plates and table came loaded with grease or slim of some sort. And their ranch is all watery almost grossed out to leave. I well for sure won't be coming back....
(1)
Kami C.
This is my first review typed in FOREVER. So I might as well get the steam rolling now and end with the good ones. So last night on October 17th, 2012 my boyfriend and I went to Red Robin for some dinner after my shift ended at 8pm. We entered and we're greeted within 5 minutes. This meaning the hostess was at the edge of the bar folding stuff and I assume (yes that makes an ass of you and me) she didn't want to use her side vision...however she did apologize so that is a great thing! She seated us and told us our server is Taylor. I KNEW WE SHOULD HAVE SAT AT THE BAR .....simply because I think the service would have been outstanding. We each ordered alcohol and water...when we got our water Taylor said he would be back with our drinks....then our appetizers came! Nothing yummier than HOT & FRESH Mozzarella sticks and onion rings....WITHOUT SILVERWARE. Halfway through our apps...we got our drinks. Now doesn't your drink usually come with your water?! Our food was great and was not a problem. The main things that bothered me were: 1) Umm what happened to "EXCUSE ME'...as I started to grab my yummy wrap I noticed an arm inches from my nose and a pitcher attached to that arm pouring water. What ever happened to "Excuse me for reaching over you OR Would you hand me your glass so I can fill it? Usually I am good about handing the glass but I did not see the water pitcher or notice his reach right away. RUDE! 2) I'm used to a midori sour in a short wide glass with little ice. This glass (which I should have taken a picture of) was half the size of a graphing calculator, loaded with ice, and cost me.....$5.29. Dear lordy lordy I basically had a shot of midori sour. 3) Just the overall customer service was not exciting. The worst server I have had there ever. I grew up in Oregon and was gone for 4 years. Came back in May and been to this Red Robin 4 times now and this time was THE WORST. Never checked on our food, reached over my food to poor a water glass at the other end of the table, and the drink was dinky! Of course....I'll be back...I'll just choose my waiter! The area I hate to sit in (the booths by the bathroom) will be my new spot because those girls and manager know how to provide service!
(2)
Kate D.
The food is pretty much consistent here, in a good way, but there is always a long wait. I understand that a place like this can get busy and form a waiting list, but I have waited here numerous times when there are empty tables ready for people to sit at. Also, service can be slow at times. Maybe they just need more employees, I am not really sure.
(3)
Jeremiah F.
Super cute staff. Tables are slanted to one side on the 1/2 booth seating. Kinda annoying. the burger that has the pineapple on it was awesome! its always awesome! be sure to tell them how you want it cooked. standard for them is medium well. i like mine well done.. i have seen what uncooked burger can do to a person. it isnt pretty. they had bottomless rootbeer floats! ARE you kidding me!!! fat kid heaven homie!! they did keep the fries coming..im not complaining! its red robin!! come on, it is what it is.
(3)
Phil K.
Jennie - you rock! Great service! And Red Robin USA, you rock. Bottomless rootbeer float with soft serve ice cream, just amazing. Best float I've had, so creamy and smooth, for only $3.19. Oh, food was pretty good too, ha. Excellent steak fries. Please, oh please, if RR USA is reading, teach your CDN counterparts how it should be done.
(4)
Tyler R.
What's red robin all about you might ask? Welp it's all about American burgers and bottomless fries.... Or so we thought.... This is a restaurant I grew up going to and have watched it changed. I feel that they are trying to get away from the classic American styles and going towards the fancy downfall. They remodeled here and it's like they took out some seats. This red robin is busier than ever. Be prepared to wait and wait and wait to get a seat. Food is red robin food but it's hard now to just get bottomless fries before you order! If you have time to waste? This is your spot. Patience is required here!!
(3)
D C.
Debated on 1 or 2 stars because food was good . However the the restaurant was filthy . The booth, the carpet, the restroom (eeww),and the kitchen (yuck) saw it as we exited. $3 for each iced tea? Ridiculous. Won't be returning . Our and our guests feet stuck to the floor !!!! Follow-up from corporate after providing them feedback: 3 emails all asking for the info I already gave and listing the wrong address. Won't be returning if this is how they take care of a customer. 9880 SE Washington St. Portland is the address of this very inferior restaurant Last update, after 2 hrs of back & forth, corporate got the address of the store corrected and apologized and offered a gift card to return.
(1)
Debra B.
EVERYTIME we have come here something gets messed up. Today they put in the wrong order for my husband and they gave me the wrong side. I'm not sure why I subject myself to this anymore. Update: if I could seriously give them negative stars I would. Today's visit was excruciating awful. First off, with Chevys being closed and a new restaurant under construction, what ever company is doing the work has decided to take out about a third of the parking spots, in an already crappy parking lot, we ended up parking across the street (not a big deal). We went there as a party of 5 + 1 child and got seated in about 30 minutes , 10 mins from what we were told the wait was. We got seated and 10 minutes later, the waitress came to get our drink orders, we decided that we were ready to order at that point. 30-35 minutes later, we got our food. We had also ordered an appetizer of onion rings which didn't come until the rest of the food got there. The food was mediocre at best. All of the food temperature was on the verge of being cold, not sure how long it was sitting in the window before it was picked up by the server but it was bad. My burger had a hardened bun and when I sent it back to get redone, it came back missing an ingredient (bacon). I do not know what happened to this place but it is in a sad state of affairs. Note: when I sent my burger back, I expected to talk to a manager.....not so. I will be writing to corporate as it was extremely disappointing.
(1)
Martin F.
Red Robin - Yumm! They live up to the hype for us. Unlike many of my massive meat eating brethren, as I've aged I've come to appreciate a lighter fare. (I've also come to appreciate a less expensive option.) We didn't have any wait and our order was taken quickly. (Hint: ask for a refill on the fries before your food comes. They don't have a problem with it and it gives you something hot and tasty to eat while waiting for the meal with no additional charge). The Tavern Double is their answer to the Big Mac - two all beef patties on a sesame seed bun. RR has expanded the number of Tavern Double's that they are offering and the smaller size is just about perfect. On this trip, I ventured out to try the "TurboQ" Tavern Double - "Triple S" sauce = kind of smoky, a little sweet BBQ sauce, and Pepper Jack cheese. It was tasty and like every burger comes with their amazing all you can eat steak fries. Fresh, hot, crisp on the outside and tender on the inside - I get hungry just thinking about them. The service is fairly typical, cheerful, efficient. The place is always fairly crowded and somewhat noisy but not to the point that it was uncomfortable for us. The peach ice tea certainly lived up to it's name. We've been there before and we'll be back. It's consistently good, the wife can get a margarita with her meal (try that at MickyD's!), the prices aren't too bad - $20 for 2 + tip + alcohol. That's pretty much the bargain price to be seated, have someone take your order and have the food brought with a fairly extensive beverage choice. Who can complain? The time previous to this visit we had their new "donut tree" dessert (or something to that extent) - similar to their onion ring stack - but with fried mini donuts and a nice assortment of dipping sauces. If we weren't already full after our meal we would have gone for that again - it's mighty tasty.
(4)
Kayla G.
This restaurant is so hit and miss regarding food it's almost laughable. One day my food will be hot and delicious, then the very next day it will be cold and delivered to me wrong. So many ups and downs it's hard to call this a consistent, good restaurant. The staff is hit and miss too.
(2)
Jason A.
Getting better, give it a try!!!! I decided to give Red Robin another try after my last review. They were quick to message me and get more information which I appreciated, and I was able to speak with management which showed their concern and care for their customers. That goes a long way with this reviewer. I went back with my parents a few nights ago on a Saturday night. I was very surprised to see the complete remodel. It looks fantastic. They've painted, and re-configured their walk in and waiting area, making it customer focused and much quieter. I never cared for the kids room with games and loud noise. It was busy as expected, and we waited about 15 minutes, which was more than fine with me at dinner time on a busy weekend. I especially appreciated the young man at the check in keeping an eye out for an empty booth in the bar area, and when one opened they called us over. Food was very good, and a much better improvement since my last visit. Service was spot on and very friendly as well. I ordered my usual veggie burger and we all split an onion ring appetizer which was really nice. I assumed we'd be waiting a bit for food, but they were able to get things out in plenty of time, and our food was hot. Only negative here was that I had ordered cheese on my burger and didn't come with any. I knew this was an extra charge which is the norm these days so I brought it to the attention of our waitress. She apologized and quickly offered to remove the charge from the bill. I would have appreciated it slightly more if there was an offer to remake my burger, but it wasn't too important so I didn't sweat it. People get way too upset about little things like that anyway. Red Robin seems to have come a long way in recent months. Perhaps the expediting could still be a bit better and has a few kinks to work out, but those things are just going to happen in a busy restaurant from time to time. Overall, I'm pleased to see some changes here and I'll be happy to return. Check this place out and their great new remodel, you'll be pleasantly surprised!!!
(4)
Kevin B.
We've been here a couple times, it's a good place to eat if you want a gourmet burger. I try to couple different burgers and do like their onion rings....
(3)
Yen N.
Everyone complained about their parking but we just pulled right into a parking space right at the entrance at 6pm during the holidays. It wasn't until we walked out to the car when we realized we parked in the "to-go" parking space. If we didn't know, we're not guilty! Beside from that, our expedience was surprisingly pleasant. We avoid chain restaurants because we just don't enjoy the food as much. Burger was good, price was more than fair for a fresh burger compared to how expensive you pay for fast food these days. This is definitely a group/setting. Tons of birthday celebrations so it's loud.
(3)
Amanda S.
Awful! Was told 45 minute wait for our party of 14 and we are still waiting...1 hour and 20 minutes. Manager came and talked to is and basically said, that's life. We have watched SO many parties that came in WAY after us be seated. Obviously they are not running things well. Nothing was offered to us to compensate us for the ridiculous wait! Completely unacceptable with half out party being kids! Don't come here if you have more than 4 people! UPDATE: Manager came and said appetizers will be waiting for us...something at least! Servers were awesome and helpful after our super long wait so that makes up for it a bit! Thanks wait staff! They salvaged the bad situation and turned it into something good!
(2)
pelkey s.
I read the other reviews and got a little nervous about go here last night. But I do love Red Robin and I got a notification that their newest burger called the Uber Burger was out. I usually frequent the Eugene location but I was in Portland on business. We got there at 6:30 and were told there would be a wait of about 10 or 15 minutes. We had the option of the bar which had a huge booth (there was only two of us) they encouraged us to sit at. The area was cozy and comfortable. I asked for the Uber Burger with a Sam Adams Octoberfest. They said they were not going to start selling the burger until Monday. My wife asked if the server would ask and see if they would cook one up for me. The answer was yes, and that's good customer service. The burger was amazing and the fries were so fresh I had to blow on them before I ate them. Good Ol Red Robin.
(4)
Helena G.
I've been coming here for years and it's still one of my favorite chain restaurants! Great food, easily customizable, and my favorite- UNLIMITED SWEET POTATO FRIES! We love coming here when we're trying to stick to a gluten-free diet because they do a wonderful lettuce wrap of any burger/chicken sandwich you want! I've never had to wait, or if there's a line to check in we go sit in the bar where there's free-for-all seating! They recently took away happy hour but also lowered some of their pricing so it all evens out!
(4)
James F.
smaller portions - increasing prices - terrible remodel -- nice job destroying 40 yrs of history... never fun to wait 30 min to get a table and then wait another 30 min to get cold food unhappy understaffed restaurant with staff and managers looking like they are hating life corporate must be drinking the steve carley kool-aid will go to killer burger next time
(1)
Hayden W.
Okay, I was here a few months ago, the service was crappy but the food was good. Our waitress Jamie was a doll and provided excellent service and was prompt, and greeted us with a genuine smile (not like those fake smiles people often give). Our food arrived in a timely manner. I ordered a Guacamole Bacon Burger, but to my great disappointment, they forgot to put Guacamole on it... yeah, the Guacamole was forgotten. How does one forget the Guacamole on a Guacamole Bacon Burger you might ask? I'm still trying to figure this one out.
(3)
Yasmin L.
Went there with my family of 6 on a Sunday night. 30 minute wait but that is the usual with them they are always busy, and that was not a problem. 20 minutes after we ordered we were informed that our server or the kitchen not sure which lost our ticket and we had to place our order again and wait another 30 minutes to get our food. Our server was apologetic and offered to have the manager come by but he never showed. I was a little disappointed that I wasn't offered fry sauce with my meal. We weren't checked on during our meal to get fry or beverage refills either. It was my husband's birthday and to our children's disappointment we were in no mood to even mention to our server it was his bday. The bill came and we were expecting some sort of discount for our one hour wait but there was none. We arrived at 6:00 and we left at 8:13..thank god for smart phones I don't know how much longer I could have entertained 4 children without one.. Next time we will go to the ram across the street. Red Robin is no longer my family's birthday dinner spot.
(2)
Michael B.
With the way the food prices here keep going up and the size and quality of the burgers keeps going down and/or getting smaller I will no longer eat at Red Robin restaurants.The new burgers now start at about $11. and go up to over $14. Next they will be eliminating the original burgers that are $9. to $10. And yes, I've noticed the last couple of times eating there that not only the long time burgers are getting smaller but also the new $11. plus burgers are not any larger that the less expensive burgers. So Red Robin I'm done, there are other great burger places that I can at least get a full stomach and a great burger for a lot less than $11. to $14. I will post a picture of the minuscule $14. burger.
(1)
Cassandra C.
We decided to go to Red Robin after about five years of absence. We were feeling the "cool" burger experience with a full bar and fun ambiance. Ten years ago Red Robin was known for its fun great food, burgers cooked to order and general casual awesomeness. I do not know what happened to this Red Robin aside of the fact that they have been through the full bloom of a now heavily built up area. With the Clackamas mall, trendy new restaurants and high concentration of shopping traffic this Red Robin died inside. Our time there was pretty bad. It was really bad actually. It was enough for me to email the company in distress which I usually avoid. It broke my heart to pay for our meal. Only two members of my party ate some of their food and they were very unhappy with it. The rest of the food was taken away at the end of the meal with one bite taken and a server who did not ask us why. We ordered the appetizers of Fried Zucchini and fried fresh Jalapenos. Why? The Zucchini was not mushy or oily, it was still to the bite and fresh tasting. I will give them that. The batter itself was overcooked and greasy. They mixed the two appetizers together creating a glob of fried jalapenos and zucchini. Two or three bites in and we were done. A drink order of Crown Royal Whiskey on the rocks tasted like a hard candy. The glass was unwashed and still had the residue of whatever fruity cocktail had once been in it. This is unforgivable. We asked the server if perhaps they had accidentally served us a flavored whiskey but were informed they did not carry any flavored whiskey. It was simply a unwashed glass. The burgers that we ordered, we all ordered "as rare as you can do them". We know that most restaurants have to cook to a certain temperature for health regulation reasons. Red Robin in the past has always been able to provide some good tasting beef at medium rare while staying within those guidelines. They cremated our burgers. I have to admit that I was shocked almost to tears at my over ten dollar burger which came without most of the listed toppings and was burnt. It was a deep grey color on the inside. I could not eat more than one bite. I had the Prime Chophouse. I dislike McDonald's burgers, but even theirs would taste better. I will never go back to this location. We were ignored by our server. Our meal was not good. My heart broke for a use-to-be great restaurant.
(1)
Brian S.
Red robin I'm sorry you used to be good. And now you're bottomless fries are skeletons like you almost have to wait an hour for another round. You have added way to many food items to the menu which can be a peeling but if all are just sub par then who cares . You used to do good burgers and sandwiches. Now it seems nothing more then a over priced fast food chain.
(2)
LD M.
Classy chest tattoos, bad hygiene & cigarette perfume sums up the servers here. Customer service was the worst of any place we've ever been. They don't offer fries while you wait anymore, when they do come, they are frozen. I sent them back. Don't go, any place in the area will be better! Literal crap.
(1)
Susie P.
Yikes. I don't know what I was thinking eating here, but I have had decent food at other Red Robins. Being in the middle of the food wasteland that is Clackamas, this seemed like a safe bet. It was a debacle. Cold fries, gross mac n cheese (you know it's bad when the kids can't even eat that) and a half thrown together salad with overcooked chicken. No thanks!
(1)
Julia S.
Now, I'm a diehard Red Robin fan. I know what I'm going to get each time, and each time it's sinfully delicious. This review is based on service. When I met my friend here one night, we were placed at a two top right near the kitchen. Not an issue, except that we rarely saw our server. It took 20m to get our drink order, and by then I was so Hangry (Angry Hungry) I just ordered. Off our sticky menus. Ick. My final gripe has nothing to do with RR directly. The parking is ALWAYS atrocious. Thankfully, the Chevy's next door closed, because typically I didn't even try their lot, but would trek over to Target's lot and play a real life-and-death version of frogger while running across the street to the restaurant. This time, I circled several times before I gave up. Thankfully my friend found a spot and shuttle bussed me back to my car.
(1)
Tony H.
I really enjoy going to "RED ROBIN" they have great service, and are very warm and inviting.
(5)
Tony D.
I could seriously eat there every day! Always great service and always great food. The problems are with the lack of parking and there is usually always a wait.
(5)
Jeff S.
Writing a review of a big chain like Red Robin seems pointless as they will never reach a 5 star average and most know that their expectations should be lowered because it is a big chain restaurant. It misses the local flavor and folksiness. At any rate here's my review - - Haven't been to RR in a looong time but decided to go for my birthday as I had a free Birthday Burger waiting for me, and I really like free. I went with my 11 year old son...because I really really likes free. Well, I guess the old adage "you get what you pay for" is true. I had the Burnin Love burger and the boy got Clucks and Shrimp. The food was subpar at best. The burger was a soggy mess and tasted sort of ok. The bottomless Strawberry Lemonade was good but mine certainly had a bottom as the second one I asked for never arrived. I asked for some milk as I knew my Burnin Love burger was going to be painful later, and milk does an amazing job of taming the savage beast. When it finally arrived, it was warm and un-needed. The server started out good but proved to be rather inattentive and her tip reflected my opinion of her service.
(2)
Whitney A.
We come here often, at least twice a month. Never have we had service as bad as today. We ordered the Bonzai boneless wings and she brought out their buzzard wings, we asked for the correct ones and she brought out wings with BBQ sauce on them and then she finally realized she again brought out the wrong one and brought us the correct appetizer. At the same time the correct appetizer was brought out we ordered our entrees.. An hour later our food is brought out and it's obviously been sitting a while. My BBQ chicken wrap has soggy lettuce that just disintegrated in my mouth. The top was crispy as it had obviously been sitting under the heat lamp a while. My sons Mac n cheese was HOT on top and cold in the middle. Our drinks were empty and we had to flag our waitress down for refills. Basically, the food is USUALLY amazing, but don't sit in Arie's section. ** Update- I wrote this while still waiting for my second round of food to show up, the waitress ended up taking off my entree from the bill and as we walked out the manager offered us a $15 gift card. It doesn't make up for the terrible service/experience but at least they realized that something went wrong.**
(1)
Mylissa H.
Went to the Clackamas Red Robin to celebrate my birthday on a Friday night. It was 6:30 and it was a 1/2 hour wait, once we got seated it was another 20 minutes before being waited on. We ordered margaritas which waiter kept saying they would be up shortly and another 20 minutes. . No water, napkins or silverware in the meantime, then when our food did arrive the fries were cold and the bugers warm not "hot". We had let waiter know it was my birthday and still forgot at end of our meal, reminded him again about the birthday sundae which was delivered. End of dinner the bill came and to our surprise we were charged $1.99 for it. The restaurant has many upgrades and pretty, but service and food rated less than 1 star. We will not return.. sad :(
(1)
Trisha G.
Omg this place was a big disappointment. Love the one in Gresham. This one has horrible design for seating its sooo noisey its ridiculous cant even hear yourself think. Service was slow and i mean slow took 15 mins to get soda after asked. Was seated next to a bunch of kids like literally next to. Sat us on a long bench them 10 .ins later sat a group with a kid that literally jumped on me to get to his seat. Like really disgusted with this place.
(1)
Gary K.
We have been to this Red Robin many times. The parking lot is always full, but they do have overflow parking down the street. Most of the time the service is just ok. The wait staff is young and hit and miss. Last week we went and three of our four meals were wrong. This is not the normal and they did give us a card for a free appetizer when we return. I will continue to go to this Red Robin because my kids like the food, but I would not go with just adults.
(3)
Cassandra C.
Red Robin To Go is my summer go to so far this year. $10 salads that cover lunch and dinner, don't require me to turn on my oven, allow me to read my book with a glass of water at the bar and the possibility to call ahead (yeah, right, I'm not a planner that way). I'm a big fan of this chain for more-than-a-drivethru-experience meals. Literally every time I've been in, someone else has To Go for a tavern burger. I don't know what that is but people love it. I love their salads and wraps. Their Avocobbo salad has avocado, bacon, bleu cheese, olives, tomatoes, hard boiled egg and your choice of dressing with a slice of foccacia. Their honey mustard is better than anywhere else's I've tried. It can definitely get expensive if you order drinks while you wait, I would steer clear of that. Otherwise, your ten dollar salad becomes a $40 night on the town. Bonus for awesome parking!
(3)
Caitlin L.
This used to be my favorite place to get a burger. USED to be. Over the past few years the quality of the burgers have just gotten worse and worse. Mine has come to me cold and dry and the condiments are soggy and the burger just makes my stomach upset afterwards. I still like the fries, however their quality has gone down too. Some are soggy and the potato tastes awful, and then some are crispy and good. I always regret eating there, and so I think I will spend my money on a better burger elsewhere.
(2)
JP R.
I recommend the chicken wrap with BBQ sauce! Really good. Especially with the bottomless fries (if u get the right waiter who will give them to you). Service is a crapshoot depends who is working. Can be great, can be bad. Food is always good American fare. Burgers are good too of course. Stay away from the arctic cod sandwich ... Very dry. Food is always good consistently, except for that cod sandwich.
(3)
Dawn O.
Red robin has great food . The wait time to be seated was fast we came here at dinner time . We were seated within 10 mins . Our server was fast with taking our order . We ordered the smoke and pepper burgers they were perfect! I would recommend red robin and will come back here again !
(4)
K F.
If I could give this place zero stars, I would. Yesterday's experience was the most humiliating, mortifying experience I have ever had in a public place. It was my 25th birthday, and my 60 year old parents and I sat in the bar for lunch. I handed the waitress my DMV issued temporary drivers license and expired drivers license for photo ID (I had to renew), and she immediately went to speak with the manager. When she came back, she said the manager refused my ID. I asked to speak with him, and when he came out, he said that he was not trained to accept that form of ID, and I would not be allowed to order alcohol in his restaurant. The ID I presented was just as legal as any other form of ID they had been presented by other patrons at the restaurant. After explaining to him that my ID was issued by the state, and is a legal form of identification, and offering other forms of legal ID, he refused and rudely asked me, "What do you want?!". I responded that I wanted my food and the birthday mai tai that I was legally allowed to have, and he snapped that he would just get me my drink so I would stop. I thanked him, but maybe 5 minutes later, he returned and said that nobody in that establishment would be serving me a drink or would accept my driver's license as they were afraid they would lose their liquor license. You can't lose your liquor license by following the law. You can't lose a food handler card by following the law. When I told the manager that this is what the DMV issues as a temporary ID, he argued with me and treated me like a criminal at my birthday lunch with my parents, in front of dozens of people. I told him that the next time someone comes in with the form of ID that I had, I could only hope he treated them less like a jerk. He loudly, and rudely, claimed that he couldn't and WOULDN'T read my driver's license. I pointed to where my "Under 21 until...", "DOB..", and "Name..." were, and he wouldn't even look at it. He could read it, he could see that I was of age, he just decided that it was his day to treat someone worse than the rags they use to wipe down their tables. He looked at me as if I was a punk criminal trying to get away with underage drinking. I had been to a wedding the night before, and the staff had no issues reading it when I ordered a glass of wine. I was so humiliated by the manager that I left with tears in my eyes and everyone staring at me as if I was the bad guy. I cannot, in good conscience, promote that kind of treatment, and I will not be visiting that establishment or any other RR location.
(1)
JohnTheWoodGuy J.
Yummmmm... Still one of our favorite places. they also have the best gluten free / dairy fee burger. I do the Whisky River Bbq Burger, no cheese, gluten free bun, and sauteed onions instead of onion straws. Awesome!!
(5)
Kirsten D.
Best milkshakes ever! I went here yesterday with my boyfriend for a quick lunch after seeing a movie, even though I wasn't really hungry. We ended up getting just the steak fries, a milkshake for each of us and he also had a strawberry lemonade. Personally, I prefer my lemonades (whether it's plain, or has fruit) more lemony tasting than sweet, but he loved it! He got a little mad when I insulted his fries, though. xD I honestly don't see what the hype is with the fries. Sure, they're thick and the sauce we got was pretty good, but they're too soft for me. I like my fries a little crispy on the outside. There was this seasoning bottle he put on them, and for me it was too salty, but it was still okay. I wanted to grind pepper on them, but he wouldn't let me. Anyways, the milkshakes were thick, creamy and "Oh my god, this is amazing!" I literally had a mouthgasm. I recommend getting one next time your around a Red Robin. Plus, the wait wasn't too long either. Less than 10 minutes!
(4)
Leilani H.
I order the 5 alarm burger often from here. Sometimes I don't even dine in and just carry out. Great service every time. The atmosphere is friendly and lively. If you're into spicy burgers, try the 5 Alarm.
(5)
Home B.
Looks like they have a new menu. They still has the same classics and their bottomless fries...but to my delight I noticed they have bottomless sweet potato fries! Also the kids mac and cheese is awesome.
(4)
Nicole G.
The food was good, typical red robin. I always love their BBQ chicken wrap and of course the strawberry lemonade! Service was good. Had a very friendly girl seat us. I'd go back!
(3)
Michelle L.
My husband and I attempted a date night. We were going to kick it off with dinner at Red Robin. 5:30 on a Thursday night and there was no parking in the lot shared with a neighboring restaurant. So we went to the adjacent empty lot, and proceeded to be scolded by the 80 year old security guard. Thanks for making date night a failure because you couldn't invest in more parking.
(1)
Geoffrey H.
Red Robin Gourmet Burgers is by far one of the best. No matter what is ordered from the menu, one can expect, YUM. Cant go wrong with a classic crispy chicken burger or fish n chips. I probably receive exceptional service simply cause I know a waitress. Had a craving for fish n chips one day after work. Simply phoned it in and was ready by the time reaching Red Robin in Clackamas. Not too picky when it comes to food but I know what I like when I taste it. This place gets my YUM award.
(5)
Dewey S.
Had a great experience. The food was good, as usual. We were the first customers on a Sunday morning so everything was quick and ready to go. Our server, Colton, was awesome.
(5)
Kathryn K.
Good french dip. Ajus could have been a little more flavorful but otherwise a good choice.
(4)
Erin L.
I don't go to Red Robin that often, but when I do I always have the crispy chicken sandwich. Everything is fresh and always tastes good. They have a really good variety of foods and who can resist their mud pie. I like that on their menu now you can substitute a salad or fruit for french fries or add something to your order for not very much money. I usually go to the Clackamas location and have never had a problem. Red Robin isn't my first choice, but I am never really disappointed when I do go there.
(4)
Paul P.
What happened to Clackamas. I grew up coming to this Red Robin all the time, and I remember the servers being super nice, and the atmosphere in general being very welcoming. My family came here for dinner, and from the moment we walked in, I felt like we were in a completely different area. Once we were seated, our server paid no attention to us. Further, the place was not busy, ad when we asked for a basket of fries, her response: "I can't guarantee it since we're very busy right now." For one, who says that? Isn't red robin known for bottomless steak fries? If your establishment is built upon that motto, you better live up to it. Secondly, I took one look around the entire restaurant and I can count many empty tables, so clearly this server did not have a sense of her surroundings. Once our food came out, it was fine, but I had lost my appetite due to the poor attitude of the server. As we were leaving, and putting on our coats, another waitress said, "please move along" while using jan motions pushing us. Wtf?! I was about to give her a piece of my mind. I don't know what happened here, but this place has just gone down hill like there's no end. The servers act like they are from the trailer parks, and have no proper training in customer service. It's sad that the happy valley area has gotten so ghetto. I blame it on the MAX train system coming in, but that's still no excuse for service at a restaurant to be sub-par. I hope the managers of the Clackamas Red Robin train their staff in proper service and etiquette.
(1)
Laura C.
Normally, chain restaurants like RR are not high on my priority list of restaurants, but my co-workers got me to sign up for their birthday club - to get a free birthday burger. Not that chains don't have good food; but you've been to one RR, you've been to them all. I like originality. However; there's no disputing they make a really, good burger! Having gotten my free birthday burger email, I decided to use it today after church and split it with my mom. Then my brother decided to tag along. So much for walking out of there without spending a penny (besides tip). When I arrived, my mom had already been seated. She gushed about how sweet the waiter was; having brought her a refill of soda without her asking (must be bottomless like the fries??) When our server, Taylor, greeted us, I explained that we were there for my free burger. Instead of giving that surly look some servers give (my guess is they're questioning whether you know to tip on on the entire bill before the discount), Taylor smiled and was all "Sure! Great. No prob. What can I get for ya?" Without asking he then brought us our burger, split in half. The cook also divvied up our sweet potato fries. Taylor asked how we liked the meat cooked and like a good server, he took note that we wanted it well done. The chef then followed orders and cooked it well (so often they do not and my meat comes out bloody). The Bleu Ribbon Burger my mom and I split was to die for! I knew I couldn't go wrong when I read the description ("Basted with a tangy steak sauce, topped with crumbled Bleu cheese and crispy onion straws, lettuce, fresh tomatoes and zesty chipotle aioli on an onion bun) and every bite melted in my mouth. My brother and I got into an argument, so Taylor diffused it with more of each kind of fry (I didn't think we'd asked but it shut us up). Yes. Not only did we tip on what would be the whole bill, but we gave Taylor 20%. If only every server were the genuinely nice! (I've had mediocre service at RR before, so Taylor brought their 3 star rating up to a 4) I'll be back for sure. This time next year. ha ha
(4)
Terry C.
I've been to this place a few times. Most times the experience has been alright, but this time around ugh...slow, slow and slow. I hate to complain, I really do, but this week is just not a good week if your me. I just got done playing a game of kickball and the GF and her roomie wanted to get something to eat. So we opted for Red Robin and Clackamas. We had to wait for her roommate so we started with just a chocolate milk shake and some fries. Typically you think water comes in first, no way I should have to wait for water while waiting. It should really be one of the first thing that comes to a table. But we had to wait for the shake, thus the waiter brought it all at one time. Very annoying. We asked for straws but it never came until we waived another server who looked confused by the scene of people waving, than our server remembered about the straws. Dinner came, went and the left over just stayed on the table. The wait staff never really asked us if we needed any boxes or tried to help the waiter. We had to wait quite a while to get boxes for the left over. The cantaloupe that comes with some of the meals, mushy, awful, not even fresh. It was rubbish. I'm sure the waiter is a good guy and a good server but I'm not sure if he was over whelmed or just plain forgot about us. A part of me thinks he just kind of gave up on us because he was tardy. My theory is that they saw the clock hit 9 and was releived that they survived a crazy night, unfortunally you need to finish what you start, and this didn't happen.
(2)
Vickie V.
Valentine's day, the Server was so nice! Everything was hot when it came out. Mozzarella cheese sticks and onion rings to start. Hot and delicious! I hadn't really liked onion rings before tonight, and these were great. (Can't eat too many tho) Then, We both decided on the bacon cheeseburger, but I wanted mine on the chaibatta bread. (sry spell check needed! Lol). The burger was hot and juicy, bacon was crunchy and lettuce was crisp. But I was disappointed in the bread I chose. I thought it would come toasted (ya Kno like in the pictures of the burgers), so I didn't ask for it to be toasted. I think it would have been soooo much better if the bread was toasted. The strawberry lemonade has real strawberries! And not the fake syrup stuff that makes your throat close up while the trying to drink it and breath! (Like Wendy's! Lol) We have been here before and will come occasionally, but it was great service and food. We will continue to return as long as everything stays great!
(4)
Andrew S.
For a place that specializes in Burgers. Mine has always been average. Usually overcooked even though I ask for medium. Fries are okay. It's average and service can be slow. I have tried about 3-4 Burgers. Blue cheese, Spicy, Hawaiian, Mexican/Guacamole one. All were tasty, but the meat is always average at best.
(2)
Jacob V.
I know this is a chain restaurant but they are pretty consistent in what they serve you. If you have a problem they will take care of it no questions asked. Plus they usually have a monthly special.
(3)
Kelly H.
Last night my family had the pleasure of being served by Shay at the Red Robin in Clackamas RR is normally the place we go when my 5 year old gets to pick dinner out and I'm usually resigned to a nice, young, kind of vacant server who ushers us in and out in a hurry. Which is totally fine, I'm not there for 4 star cuisine. However, last night, it seems we got the 4 star cuisine server. Shay was delightful, and so helpful. We had many special requests around the table, and she accomodated all of them with a smile, thrilled my son by bringing him a refill on chocolate milk without asking, and bantered sweetly with him, taking the time to make his celebration dinner of his choice special. Yes, the food is basic, but they make a good hamburger, and the fries are fabulous. We don't go there strictly for the food, it's more about the experience for my little guy, he adores Red Robin. It was just so nice to have a great server for once.
(5)
Marla H.
Went for quick lunch with my daughter and just wanted to give a shout out to our great server Linnea. She was all over it and hooked us up with extra fries to take back to work for my homies who stayed back to watch the shop. She even got my daughter a soda to go...wow I guess I never even realized they had to go cups. Very friendly girl, give her a raise!
(4)
Jon F.
When seated the seats were dirty and the table was wet. The hamburgers were disappointing for what you paid. We had to ask for everything we needed and it was not very busy. Other Red Robins have been good but there must be something about this one that just doesn't seem to cut it.
(2)
Chris L.
Going in my expectations were low. These franchised, cardboard cut out establishments have come to disappoint me. Places I once longed for as a child, and thought of as culinary Mecca's in my adolescent years, have turned into bland shove and grind processing depots, catering to middle class America's increasing waist lines with large portions, affordable prices and water downed entrees. Chili's, The Olive Garden, Claim Jumper, the Old Spag Fag...all previous favorites, but now more likely to produce a night of intestinal agony then satisfaction for the palate. So when the TLB and I were running errands and found ourselves famished, with a teething and cranky Lil' Dictator on board, we decided to give Red Robin a chance. A noisy and demanding 10 month old doesn't stand out when competing with 7 overly excited Twilight loving cheerleader rejects, proudly displaying their 37 pieces of flair while signing a Red Robin remix version of the Happy Birthday song to Brandy who's celebrating her (wink, wink) 29th birthday...again. Plus they give out free helium balloons. And to our 10 month old male diva, this is a big deal, as well as a temporary distraction to his part time job of throwing food items to the floor. Red Robin does a decent job on their hamburgers, and the large selection of choices definitely ups the ante. Now I'm not suggesting that my Bonzi Burger was gourmet, nor did it have me dive bombing fellow patrons tables while doing my best Long Duc Dong impression, but it was good. And I didn't spend the rest of the night on the shitter trying to calm down a spastic colon with aromatherapy candles and Peter Cetera's Greatest Hits. Plus they have some decent looking salads and the bottomless fries aren't a bad deal either. Service could have been a little more prompt, but when the waitresses are constantly being called upon to create lasting birthday memories through interpretive song and dance routines, it is a little more excusable. Overall, decent food, decent price and a decent experience.
(3)
Amber H.
I always come here for milkshakes and love them!! I have had some bad restaurant experiences at other places and whenever I would try and talk with a manager on anything, no one ever gets back to me, it gets put off and then I just say forget about it. One night I had a small problem here and decided to go ahead and send in feedback just to let the restaurant know. Jim the manager was VERY PROMPT at getting back to me on my review. He had called me after 5 and I was driving home, he asked if 3 the next day would work and I said yes. Sure enough he called me right at 3 the following day, we discussed what happened and I was glad to notice he actually listened to me. This is great customer service to me, as I've been in situations where some people really didn't care if there was a problem. Thanks Jim, I will always come back here for my milkshakes!!!
(5)
Robert D.
Tortilla soup was on point! Burger was hot and fresh. Jason was my server and an excellent one at that. All the negative yelpers for this Red Robin are Zombies!!!!!!!!
(5)
Trisha S.
Very disappointed. Visited this location on Saturday evening around 6:30. Sat at the bar due to too long of a wait for a regular table. One bartender, Kristina, for the entire restaurant (first mistake). Lost our appetizer order (second mistake), onion rings did not arrive until after our burgers and after we complained about not receiving them. Waited 45 minutes for 2 burgers. My burger, which was a Burning love with chicken and sweet potato fries, came out, cold and completely soggy. Almost as if it was a mistake from another order that had been sitting in the window for two long. Even the fried jalapenos, which make the burger, were a soggy mushy mess. I ate the chicken out of one half of the sandwich and left the rest. The bartender asked me if I would like a togo box to take the rest home and I told her, no the sandwich was completely soggy and I couldn't eat it. At which she said she was sorry and proceeded to get our check without even seeing if we wanted another beer or dessert. It was handled very poorly and after the mess up with our appetizer I didn't want to be "that" customer who does nothing but complain. But when you get terrible food and not so good service someone needs to know about to so that maybe it doesn't happen to someone else. I hope that this review will help them to make some changes to their procedures. But at this point, I have no desire to ever return to this restaurant.
(1)
Jenn V.
This is by far our favorite place to eat in the area!! Consistently good food and quick, friendly service. We even love the new Red Robin Royalty program they started!! Two thumbs up...
(5)
Tyler C.
Red robin is always delicious with a great menu. It is extremely kid friendly ad you don't have to worry about how loud they can be. The staff is always friendly and helpful. The honey mustard is by far the best I have ever had.
(5)
Kyle R.
I've been to this location probably 1/2 dozen times...with only 1 good experience. The wait staff is always in a hurry, as its a busy location. So they often forget things...drink refills, apps, sides, whatever -- they miss it. That famous "happy go lucky" Red Robin service mentality is lost at this site. Sure they smile, but its so forced and basically beyond stupid/funny. Twice they have forgot my starter dinner salad...'cause as any salad lover knows, a good dinner salad is essential to a good meal experience. Anyway, I usually end up going back to this location due to its location...and not because its a good one. Oh well...they still make very good national chain food.
(2)
Josh J.
This review only applies to the food as I have only had the take-out here, so I have no idea how the service is. Generally I don't like these chain places, but my office keeps ordering our monthly birthday lunches from them and now I'm hooked! I mean DAMN they have some awesome hamburgers!!! the onion rings are amazing too!! I like the Royal burger, but it probably is a 1000 calories by itself. Be ready to loosen your belt a notch after eating here, everything is super high calorie!
(4)
Jeremy F.
probably a 3.5 but I rounded down, kids love it and I like it.
(3)
Katherine L.
I got the free burger for my birthday so we went there for dinner last week. The restaurant was remodeled from the last time I was there so it was a nice change. We had to wait a few minutes before we got the table. When we ordered our food, we were told by the waitress that the kitchen was backed up and we might have to wait for a while before we can get our food. Finally the burgers arrived. Mine was great, along with the fries and all those fancy dipping sauces. I love their new dipping sauces for the fries. It is a nice change from the normal ketchup and ranch dressing. Overall it was a great dinner and I was overstuffed with burger that I don't think I can eat another burger for a while. The waitress was super nice and friendly. This is a good place to come back whenever I have a yearning for a big juicy burger.
(4)
Jerry P.
A great place for lunch! I like the food here a lot. Not just burgers but fish, chicken and other great choices. Today I had the clam chowder along with the seafood scatter. So good. I like the Clackamas location not just for the food. I look forward to sitting in the bar area and having Kristina as my server. She is very nice to her customers and very attentive. Red Robin YUMMmmmmmm...
(5)
Andrew L.
every time this place is amazing... the royal burger is the best and has everything on it... when we got there i was very very hungry. they were so nice they brought out some fries early so i didnt eat my napkin!!!
(5)
Elizabeth L.
Our appetizer of pretzel bites with cheese were like trying to bite a tiny rock in half, second try wasn't any better. The croissant that my sandwich came on was stale and dry. The batter on the shrimp and chicken was burnt on some pieces and under done on others. Our waitress was friendly but other than bringing a new order of pretzel bites nothing was done to try and fix the poor food quality. Maybe if we try Red Robin again we will have better luck.
(3)
Amy L.
Your typical run of the mill chain restaurant burgers. Enough said. Lots of better local burger places in town.
(3)
Tyler R.
What's red robin all about you might ask? Welp it's all about American burgers and bottomless fries.... Or so we thought.... This is a restaurant I grew up going to and have watched it changed. I feel that they are trying to get away from the classic American styles and going towards the fancy downfall. They remodeled here and it's like they took out some seats. This red robin is busier than ever. Be prepared to wait and wait and wait to get a seat. Food is red robin food but it's hard now to just get bottomless fries before you order! If you have time to waste? This is your spot. Patience is required here!!
(3)
D C.
Debated on 1 or 2 stars because food was good . However the the restaurant was filthy . The booth, the carpet, the restroom (eeww),and the kitchen (yuck) saw it as we exited. $3 for each iced tea? Ridiculous. Won't be returning . Our and our guests feet stuck to the floor !!!! Follow-up from corporate after providing them feedback: 3 emails all asking for the info I already gave and listing the wrong address. Won't be returning if this is how they take care of a customer. 9880 SE Washington St. Portland is the address of this very inferior restaurant Last update, after 2 hrs of back & forth, corporate got the address of the store corrected and apologized and offered a gift card to return.
(1)
Debra B.
EVERYTIME we have come here something gets messed up. Today they put in the wrong order for my husband and they gave me the wrong side. I'm not sure why I subject myself to this anymore. Update: if I could seriously give them negative stars I would. Today's visit was excruciating awful. First off, with Chevys being closed and a new restaurant under construction, what ever company is doing the work has decided to take out about a third of the parking spots, in an already crappy parking lot, we ended up parking across the street (not a big deal). We went there as a party of 5 + 1 child and got seated in about 30 minutes , 10 mins from what we were told the wait was. We got seated and 10 minutes later, the waitress came to get our drink orders, we decided that we were ready to order at that point. 30-35 minutes later, we got our food. We had also ordered an appetizer of onion rings which didn't come until the rest of the food got there. The food was mediocre at best. All of the food temperature was on the verge of being cold, not sure how long it was sitting in the window before it was picked up by the server but it was bad. My burger had a hardened bun and when I sent it back to get redone, it came back missing an ingredient (bacon). I do not know what happened to this place but it is in a sad state of affairs. Note: when I sent my burger back, I expected to talk to a manager.....not so. I will be writing to corporate as it was extremely disappointing.
(1)
Jerry P.
A great place for lunch! I like the food here a lot. Not just burgers but fish, chicken and other great choices. Today I had the clam chowder along with the seafood scatter. So good. I like the Clackamas location not just for the food. I look forward to sitting in the bar area and having Kristina as my server. She is very nice to her customers and very attentive. Red Robin YUMMmmmmmm...
(5)
Susie P.
Yikes. I don't know what I was thinking eating here, but I have had decent food at other Red Robins. Being in the middle of the food wasteland that is Clackamas, this seemed like a safe bet. It was a debacle. Cold fries, gross mac n cheese (you know it's bad when the kids can't even eat that) and a half thrown together salad with overcooked chicken. No thanks!
(1)
Helena G.
I've been coming here for years and it's still one of my favorite chain restaurants! Great food, easily customizable, and my favorite- UNLIMITED SWEET POTATO FRIES! We love coming here when we're trying to stick to a gluten-free diet because they do a wonderful lettuce wrap of any burger/chicken sandwich you want! I've never had to wait, or if there's a line to check in we go sit in the bar where there's free-for-all seating! They recently took away happy hour but also lowered some of their pricing so it all evens out!
(4)
Amy L.
Your typical run of the mill chain restaurant burgers. Enough said. Lots of better local burger places in town.
(3)
Kayla G.
This restaurant is so hit and miss regarding food it's almost laughable. One day my food will be hot and delicious, then the very next day it will be cold and delivered to me wrong. So many ups and downs it's hard to call this a consistent, good restaurant. The staff is hit and miss too.
(2)
Trisha G.
Omg this place was a big disappointment. Love the one in Gresham. This one has horrible design for seating its sooo noisey its ridiculous cant even hear yourself think. Service was slow and i mean slow took 15 mins to get soda after asked. Was seated next to a bunch of kids like literally next to. Sat us on a long bench them 10 .ins later sat a group with a kid that literally jumped on me to get to his seat. Like really disgusted with this place.
(1)
J C.
This store in particular seems to be in a decline ever since the remodel a few months ago. They seem to be to operating with not enough staff (long wait times despite empty tables, food taking a long time to come out, ect.) and the restaurant is dirty (sticky tables, menus, tables not bussed, ect.). Last night, we waited about 20 minutes to be seated and when we got a table we waited nearly 20 more minutes to place an order. The waiter in the area went to every table around us but ignored ours. We finally left without getting service because we couldn't wait any longer. It should be noted that there were empty tables all around us so they weren't slammed. They also are now saying they won't bring fries out ahead of time while you wait for your burger due to a new "corporate policy." Yet they will still give you bottomless fries when your meal does come out. Makes sense to make your customers wait without anything to eat, especially when ticket times have been increasing. It's disappointing because this restaurant used to be a go-to spot for our family for a good meal.
(1)
Cassandra C.
We decided to go to Red Robin after about five years of absence. We were feeling the "cool" burger experience with a full bar and fun ambiance. Ten years ago Red Robin was known for its fun great food, burgers cooked to order and general casual awesomeness. I do not know what happened to this Red Robin aside of the fact that they have been through the full bloom of a now heavily built up area. With the Clackamas mall, trendy new restaurants and high concentration of shopping traffic this Red Robin died inside. Our time there was pretty bad. It was really bad actually. It was enough for me to email the company in distress which I usually avoid. It broke my heart to pay for our meal. Only two members of my party ate some of their food and they were very unhappy with it. The rest of the food was taken away at the end of the meal with one bite taken and a server who did not ask us why. We ordered the appetizers of Fried Zucchini and fried fresh Jalapenos. Why? The Zucchini was not mushy or oily, it was still to the bite and fresh tasting. I will give them that. The batter itself was overcooked and greasy. They mixed the two appetizers together creating a glob of fried jalapenos and zucchini. Two or three bites in and we were done. A drink order of Crown Royal Whiskey on the rocks tasted like a hard candy. The glass was unwashed and still had the residue of whatever fruity cocktail had once been in it. This is unforgivable. We asked the server if perhaps they had accidentally served us a flavored whiskey but were informed they did not carry any flavored whiskey. It was simply a unwashed glass. The burgers that we ordered, we all ordered "as rare as you can do them". We know that most restaurants have to cook to a certain temperature for health regulation reasons. Red Robin in the past has always been able to provide some good tasting beef at medium rare while staying within those guidelines. They cremated our burgers. I have to admit that I was shocked almost to tears at my over ten dollar burger which came without most of the listed toppings and was burnt. It was a deep grey color on the inside. I could not eat more than one bite. I had the Prime Chophouse. I dislike McDonald's burgers, but even theirs would taste better. I will never go back to this location. We were ignored by our server. Our meal was not good. My heart broke for a use-to-be great restaurant.
(1)
Brian S.
Red robin I'm sorry you used to be good. And now you're bottomless fries are skeletons like you almost have to wait an hour for another round. You have added way to many food items to the menu which can be a peeling but if all are just sub par then who cares . You used to do good burgers and sandwiches. Now it seems nothing more then a over priced fast food chain.
(2)
LD M.
Classy chest tattoos, bad hygiene & cigarette perfume sums up the servers here. Customer service was the worst of any place we've ever been. They don't offer fries while you wait anymore, when they do come, they are frozen. I sent them back. Don't go, any place in the area will be better! Literal crap.
(1)
Jason A.
Getting better, give it a try!!!! I decided to give Red Robin another try after my last review. They were quick to message me and get more information which I appreciated, and I was able to speak with management which showed their concern and care for their customers. That goes a long way with this reviewer. I went back with my parents a few nights ago on a Saturday night. I was very surprised to see the complete remodel. It looks fantastic. They've painted, and re-configured their walk in and waiting area, making it customer focused and much quieter. I never cared for the kids room with games and loud noise. It was busy as expected, and we waited about 15 minutes, which was more than fine with me at dinner time on a busy weekend. I especially appreciated the young man at the check in keeping an eye out for an empty booth in the bar area, and when one opened they called us over. Food was very good, and a much better improvement since my last visit. Service was spot on and very friendly as well. I ordered my usual veggie burger and we all split an onion ring appetizer which was really nice. I assumed we'd be waiting a bit for food, but they were able to get things out in plenty of time, and our food was hot. Only negative here was that I had ordered cheese on my burger and didn't come with any. I knew this was an extra charge which is the norm these days so I brought it to the attention of our waitress. She apologized and quickly offered to remove the charge from the bill. I would have appreciated it slightly more if there was an offer to remake my burger, but it wasn't too important so I didn't sweat it. People get way too upset about little things like that anyway. Red Robin seems to have come a long way in recent months. Perhaps the expediting could still be a bit better and has a few kinks to work out, but those things are just going to happen in a busy restaurant from time to time. Overall, I'm pleased to see some changes here and I'll be happy to return. Check this place out and their great new remodel, you'll be pleasantly surprised!!!
(4)
James D. H.
This R. R. has a new classy look to the restaurant. Still the same menu, the same employees, the same everything! Our waitress was cool. She did almost spill ranch dressing on my girlfriend but my girl has cat like reflexes and was able to get out of the way of the ranch shower before it got all over her. As is my framily. We can't go places without one of us causing a scene. Hence the "Ranchower". (lol. I kill me!) Our apps were great. Had the mozzarella sticks and the leaning tower of Onion Rings, good golly there was a ton! My BFF R. G. is a gluten free Girl. We asked for a G. F. Menu that took a few moment's to get and then when R. G. asked about Gluten in an item our waitress was unsure if it had Gluten. WE suggested she find out. Did you read that? "We suggested she find out". When it comes to peoples allergies how bout you figure out your job and help us as customers. We did get our answers and my friend was happy. Then our burgers came out. We almost had it all when the person who ordered a Ghost Pepper burger got a regular cheeseburger instead. That was just dumb. How you could mix up a regular cheeseburger with a burger that has ghost pepper aioli, fresh jalapenos, pickled jalapenos and pepper jack cheese on it, is beyond me. 1 has cheese and 1 is covered in fire. Figure it out! All in all it was good. We like burgers and the menu is ok.
(2)
Yen N.
Everyone complained about their parking but we just pulled right into a parking space right at the entrance at 6pm during the holidays. It wasn't until we walked out to the car when we realized we parked in the "to-go" parking space. If we didn't know, we're not guilty! Beside from that, our expedience was surprisingly pleasant. We avoid chain restaurants because we just don't enjoy the food as much. Burger was good, price was more than fair for a fresh burger compared to how expensive you pay for fast food these days. This is definitely a group/setting. Tons of birthday celebrations so it's loud.
(3)
Martin F.
Red Robin - Yumm! They live up to the hype for us. Unlike many of my massive meat eating brethren, as I've aged I've come to appreciate a lighter fare. (I've also come to appreciate a less expensive option.) We didn't have any wait and our order was taken quickly. (Hint: ask for a refill on the fries before your food comes. They don't have a problem with it and it gives you something hot and tasty to eat while waiting for the meal with no additional charge). The Tavern Double is their answer to the Big Mac - two all beef patties on a sesame seed bun. RR has expanded the number of Tavern Double's that they are offering and the smaller size is just about perfect. On this trip, I ventured out to try the "TurboQ" Tavern Double - "Triple S" sauce = kind of smoky, a little sweet BBQ sauce, and Pepper Jack cheese. It was tasty and like every burger comes with their amazing all you can eat steak fries. Fresh, hot, crisp on the outside and tender on the inside - I get hungry just thinking about them. The service is fairly typical, cheerful, efficient. The place is always fairly crowded and somewhat noisy but not to the point that it was uncomfortable for us. The peach ice tea certainly lived up to it's name. We've been there before and we'll be back. It's consistently good, the wife can get a margarita with her meal (try that at MickyD's!), the prices aren't too bad - $20 for 2 + tip + alcohol. That's pretty much the bargain price to be seated, have someone take your order and have the food brought with a fairly extensive beverage choice. Who can complain? The time previous to this visit we had their new "donut tree" dessert (or something to that extent) - similar to their onion ring stack - but with fried mini donuts and a nice assortment of dipping sauces. If we weren't already full after our meal we would have gone for that again - it's mighty tasty.
(4)
James F.
smaller portions - increasing prices - terrible remodel -- nice job destroying 40 yrs of history... never fun to wait 30 min to get a table and then wait another 30 min to get cold food unhappy understaffed restaurant with staff and managers looking like they are hating life corporate must be drinking the steve carley kool-aid will go to killer burger next time
(1)
Yasmin L.
Went there with my family of 6 on a Sunday night. 30 minute wait but that is the usual with them they are always busy, and that was not a problem. 20 minutes after we ordered we were informed that our server or the kitchen not sure which lost our ticket and we had to place our order again and wait another 30 minutes to get our food. Our server was apologetic and offered to have the manager come by but he never showed. I was a little disappointed that I wasn't offered fry sauce with my meal. We weren't checked on during our meal to get fry or beverage refills either. It was my husband's birthday and to our children's disappointment we were in no mood to even mention to our server it was his bday. The bill came and we were expecting some sort of discount for our one hour wait but there was none. We arrived at 6:00 and we left at 8:13..thank god for smart phones I don't know how much longer I could have entertained 4 children without one.. Next time we will go to the ram across the street. Red Robin is no longer my family's birthday dinner spot.
(2)
Michael B.
With the way the food prices here keep going up and the size and quality of the burgers keeps going down and/or getting smaller I will no longer eat at Red Robin restaurants.The new burgers now start at about $11. and go up to over $14. Next they will be eliminating the original burgers that are $9. to $10. And yes, I've noticed the last couple of times eating there that not only the long time burgers are getting smaller but also the new $11. plus burgers are not any larger that the less expensive burgers. So Red Robin I'm done, there are other great burger places that I can at least get a full stomach and a great burger for a lot less than $11. to $14. I will post a picture of the minuscule $14. burger.
(1)
Amanda S.
Awful! Was told 45 minute wait for our party of 14 and we are still waiting...1 hour and 20 minutes. Manager came and talked to is and basically said, that's life. We have watched SO many parties that came in WAY after us be seated. Obviously they are not running things well. Nothing was offered to us to compensate us for the ridiculous wait! Completely unacceptable with half out party being kids! Don't come here if you have more than 4 people! UPDATE: Manager came and said appetizers will be waiting for us...something at least! Servers were awesome and helpful after our super long wait so that makes up for it a bit! Thanks wait staff! They salvaged the bad situation and turned it into something good!
(2)
Julia S.
Now, I'm a diehard Red Robin fan. I know what I'm going to get each time, and each time it's sinfully delicious. This review is based on service. When I met my friend here one night, we were placed at a two top right near the kitchen. Not an issue, except that we rarely saw our server. It took 20m to get our drink order, and by then I was so Hangry (Angry Hungry) I just ordered. Off our sticky menus. Ick. My final gripe has nothing to do with RR directly. The parking is ALWAYS atrocious. Thankfully, the Chevy's next door closed, because typically I didn't even try their lot, but would trek over to Target's lot and play a real life-and-death version of frogger while running across the street to the restaurant. This time, I circled several times before I gave up. Thankfully my friend found a spot and shuttle bussed me back to my car.
(1)
Tony H.
I really enjoy going to "RED ROBIN" they have great service, and are very warm and inviting.
(5)
Whitney A.
We come here often, at least twice a month. Never have we had service as bad as today. We ordered the Bonzai boneless wings and she brought out their buzzard wings, we asked for the correct ones and she brought out wings with BBQ sauce on them and then she finally realized she again brought out the wrong one and brought us the correct appetizer. At the same time the correct appetizer was brought out we ordered our entrees.. An hour later our food is brought out and it's obviously been sitting a while. My BBQ chicken wrap has soggy lettuce that just disintegrated in my mouth. The top was crispy as it had obviously been sitting under the heat lamp a while. My sons Mac n cheese was HOT on top and cold in the middle. Our drinks were empty and we had to flag our waitress down for refills. Basically, the food is USUALLY amazing, but don't sit in Arie's section. ** Update- I wrote this while still waiting for my second round of food to show up, the waitress ended up taking off my entree from the bill and as we walked out the manager offered us a $15 gift card. It doesn't make up for the terrible service/experience but at least they realized that something went wrong.**
(1)
pelkey s.
I read the other reviews and got a little nervous about go here last night. But I do love Red Robin and I got a notification that their newest burger called the Uber Burger was out. I usually frequent the Eugene location but I was in Portland on business. We got there at 6:30 and were told there would be a wait of about 10 or 15 minutes. We had the option of the bar which had a huge booth (there was only two of us) they encouraged us to sit at. The area was cozy and comfortable. I asked for the Uber Burger with a Sam Adams Octoberfest. They said they were not going to start selling the burger until Monday. My wife asked if the server would ask and see if they would cook one up for me. The answer was yes, and that's good customer service. The burger was amazing and the fries were so fresh I had to blow on them before I ate them. Good Ol Red Robin.
(4)
Kevin B.
We've been here a couple times, it's a good place to eat if you want a gourmet burger. I try to couple different burgers and do like their onion rings....
(3)
Hayden W.
Okay, I was here a few months ago, the service was crappy but the food was good. Our waitress Jamie was a doll and provided excellent service and was prompt, and greeted us with a genuine smile (not like those fake smiles people often give). Our food arrived in a timely manner. I ordered a Guacamole Bacon Burger, but to my great disappointment, they forgot to put Guacamole on it... yeah, the Guacamole was forgotten. How does one forget the Guacamole on a Guacamole Bacon Burger you might ask? I'm still trying to figure this one out.
(3)
Mylissa H.
Went to the Clackamas Red Robin to celebrate my birthday on a Friday night. It was 6:30 and it was a 1/2 hour wait, once we got seated it was another 20 minutes before being waited on. We ordered margaritas which waiter kept saying they would be up shortly and another 20 minutes. . No water, napkins or silverware in the meantime, then when our food did arrive the fries were cold and the bugers warm not "hot". We had let waiter know it was my birthday and still forgot at end of our meal, reminded him again about the birthday sundae which was delivered. End of dinner the bill came and to our surprise we were charged $1.99 for it. The restaurant has many upgrades and pretty, but service and food rated less than 1 star. We will not return.. sad :(
(1)
Katherine L.
I got the free burger for my birthday so we went there for dinner last week. The restaurant was remodeled from the last time I was there so it was a nice change. We had to wait a few minutes before we got the table. When we ordered our food, we were told by the waitress that the kitchen was backed up and we might have to wait for a while before we can get our food. Finally the burgers arrived. Mine was great, along with the fries and all those fancy dipping sauces. I love their new dipping sauces for the fries. It is a nice change from the normal ketchup and ranch dressing. Overall it was a great dinner and I was overstuffed with burger that I don't think I can eat another burger for a while. The waitress was super nice and friendly. This is a good place to come back whenever I have a yearning for a big juicy burger.
(4)
Cassandra C.
Red Robin To Go is my summer go to so far this year. $10 salads that cover lunch and dinner, don't require me to turn on my oven, allow me to read my book with a glass of water at the bar and the possibility to call ahead (yeah, right, I'm not a planner that way). I'm a big fan of this chain for more-than-a-drivethru-experience meals. Literally every time I've been in, someone else has To Go for a tavern burger. I don't know what that is but people love it. I love their salads and wraps. Their Avocobbo salad has avocado, bacon, bleu cheese, olives, tomatoes, hard boiled egg and your choice of dressing with a slice of foccacia. Their honey mustard is better than anywhere else's I've tried. It can definitely get expensive if you order drinks while you wait, I would steer clear of that. Otherwise, your ten dollar salad becomes a $40 night on the town. Bonus for awesome parking!
(3)
Caitlin L.
This used to be my favorite place to get a burger. USED to be. Over the past few years the quality of the burgers have just gotten worse and worse. Mine has come to me cold and dry and the condiments are soggy and the burger just makes my stomach upset afterwards. I still like the fries, however their quality has gone down too. Some are soggy and the potato tastes awful, and then some are crispy and good. I always regret eating there, and so I think I will spend my money on a better burger elsewhere.
(2)
JP R.
I recommend the chicken wrap with BBQ sauce! Really good. Especially with the bottomless fries (if u get the right waiter who will give them to you). Service is a crapshoot depends who is working. Can be great, can be bad. Food is always good American fare. Burgers are good too of course. Stay away from the arctic cod sandwich ... Very dry. Food is always good consistently, except for that cod sandwich.
(3)
Dawn O.
Red robin has great food . The wait time to be seated was fast we came here at dinner time . We were seated within 10 mins . Our server was fast with taking our order . We ordered the smoke and pepper burgers they were perfect! I would recommend red robin and will come back here again !
(4)
Michelle L.
My husband and I attempted a date night. We were going to kick it off with dinner at Red Robin. 5:30 on a Thursday night and there was no parking in the lot shared with a neighboring restaurant. So we went to the adjacent empty lot, and proceeded to be scolded by the 80 year old security guard. Thanks for making date night a failure because you couldn't invest in more parking.
(1)
Geoffrey H.
Red Robin Gourmet Burgers is by far one of the best. No matter what is ordered from the menu, one can expect, YUM. Cant go wrong with a classic crispy chicken burger or fish n chips. I probably receive exceptional service simply cause I know a waitress. Had a craving for fish n chips one day after work. Simply phoned it in and was ready by the time reaching Red Robin in Clackamas. Not too picky when it comes to food but I know what I like when I taste it. This place gets my YUM award.
(5)
Dewey S.
Had a great experience. The food was good, as usual. We were the first customers on a Sunday morning so everything was quick and ready to go. Our server, Colton, was awesome.
(5)
K F.
If I could give this place zero stars, I would. Yesterday's experience was the most humiliating, mortifying experience I have ever had in a public place. It was my 25th birthday, and my 60 year old parents and I sat in the bar for lunch. I handed the waitress my DMV issued temporary drivers license and expired drivers license for photo ID (I had to renew), and she immediately went to speak with the manager. When she came back, she said the manager refused my ID. I asked to speak with him, and when he came out, he said that he was not trained to accept that form of ID, and I would not be allowed to order alcohol in his restaurant. The ID I presented was just as legal as any other form of ID they had been presented by other patrons at the restaurant. After explaining to him that my ID was issued by the state, and is a legal form of identification, and offering other forms of legal ID, he refused and rudely asked me, "What do you want?!". I responded that I wanted my food and the birthday mai tai that I was legally allowed to have, and he snapped that he would just get me my drink so I would stop. I thanked him, but maybe 5 minutes later, he returned and said that nobody in that establishment would be serving me a drink or would accept my driver's license as they were afraid they would lose their liquor license. You can't lose your liquor license by following the law. You can't lose a food handler card by following the law. When I told the manager that this is what the DMV issues as a temporary ID, he argued with me and treated me like a criminal at my birthday lunch with my parents, in front of dozens of people. I told him that the next time someone comes in with the form of ID that I had, I could only hope he treated them less like a jerk. He loudly, and rudely, claimed that he couldn't and WOULDN'T read my driver's license. I pointed to where my "Under 21 until...", "DOB..", and "Name..." were, and he wouldn't even look at it. He could read it, he could see that I was of age, he just decided that it was his day to treat someone worse than the rags they use to wipe down their tables. He looked at me as if I was a punk criminal trying to get away with underage drinking. I had been to a wedding the night before, and the staff had no issues reading it when I ordered a glass of wine. I was so humiliated by the manager that I left with tears in my eyes and everyone staring at me as if I was the bad guy. I cannot, in good conscience, promote that kind of treatment, and I will not be visiting that establishment or any other RR location.
(1)
Home B.
Looks like they have a new menu. They still has the same classics and their bottomless fries...but to my delight I noticed they have bottomless sweet potato fries! Also the kids mac and cheese is awesome.
(4)
Nicole G.
The food was good, typical red robin. I always love their BBQ chicken wrap and of course the strawberry lemonade! Service was good. Had a very friendly girl seat us. I'd go back!
(3)
Chris L.
Going in my expectations were low. These franchised, cardboard cut out establishments have come to disappoint me. Places I once longed for as a child, and thought of as culinary Mecca's in my adolescent years, have turned into bland shove and grind processing depots, catering to middle class America's increasing waist lines with large portions, affordable prices and water downed entrees. Chili's, The Olive Garden, Claim Jumper, the Old Spag Fag...all previous favorites, but now more likely to produce a night of intestinal agony then satisfaction for the palate. So when the TLB and I were running errands and found ourselves famished, with a teething and cranky Lil' Dictator on board, we decided to give Red Robin a chance. A noisy and demanding 10 month old doesn't stand out when competing with 7 overly excited Twilight loving cheerleader rejects, proudly displaying their 37 pieces of flair while signing a Red Robin remix version of the Happy Birthday song to Brandy who's celebrating her (wink, wink) 29th birthday...again. Plus they give out free helium balloons. And to our 10 month old male diva, this is a big deal, as well as a temporary distraction to his part time job of throwing food items to the floor. Red Robin does a decent job on their hamburgers, and the large selection of choices definitely ups the ante. Now I'm not suggesting that my Bonzi Burger was gourmet, nor did it have me dive bombing fellow patrons tables while doing my best Long Duc Dong impression, but it was good. And I didn't spend the rest of the night on the shitter trying to calm down a spastic colon with aromatherapy candles and Peter Cetera's Greatest Hits. Plus they have some decent looking salads and the bottomless fries aren't a bad deal either. Service could have been a little more prompt, but when the waitresses are constantly being called upon to create lasting birthday memories through interpretive song and dance routines, it is a little more excusable. Overall, decent food, decent price and a decent experience.
(3)
Amber H.
I always come here for milkshakes and love them!! I have had some bad restaurant experiences at other places and whenever I would try and talk with a manager on anything, no one ever gets back to me, it gets put off and then I just say forget about it. One night I had a small problem here and decided to go ahead and send in feedback just to let the restaurant know. Jim the manager was VERY PROMPT at getting back to me on my review. He had called me after 5 and I was driving home, he asked if 3 the next day would work and I said yes. Sure enough he called me right at 3 the following day, we discussed what happened and I was glad to notice he actually listened to me. This is great customer service to me, as I've been in situations where some people really didn't care if there was a problem. Thanks Jim, I will always come back here for my milkshakes!!!
(5)
Trisha S.
Very disappointed. Visited this location on Saturday evening around 6:30. Sat at the bar due to too long of a wait for a regular table. One bartender, Kristina, for the entire restaurant (first mistake). Lost our appetizer order (second mistake), onion rings did not arrive until after our burgers and after we complained about not receiving them. Waited 45 minutes for 2 burgers. My burger, which was a Burning love with chicken and sweet potato fries, came out, cold and completely soggy. Almost as if it was a mistake from another order that had been sitting in the window for two long. Even the fried jalapenos, which make the burger, were a soggy mushy mess. I ate the chicken out of one half of the sandwich and left the rest. The bartender asked me if I would like a togo box to take the rest home and I told her, no the sandwich was completely soggy and I couldn't eat it. At which she said she was sorry and proceeded to get our check without even seeing if we wanted another beer or dessert. It was handled very poorly and after the mess up with our appetizer I didn't want to be "that" customer who does nothing but complain. But when you get terrible food and not so good service someone needs to know about to so that maybe it doesn't happen to someone else. I hope that this review will help them to make some changes to their procedures. But at this point, I have no desire to ever return to this restaurant.
(1)
Jenn V.
This is by far our favorite place to eat in the area!! Consistently good food and quick, friendly service. We even love the new Red Robin Royalty program they started!! Two thumbs up...
(5)
Tyler C.
Red robin is always delicious with a great menu. It is extremely kid friendly ad you don't have to worry about how loud they can be. The staff is always friendly and helpful. The honey mustard is by far the best I have ever had.
(5)
Kyle R.
I've been to this location probably 1/2 dozen times...with only 1 good experience. The wait staff is always in a hurry, as its a busy location. So they often forget things...drink refills, apps, sides, whatever -- they miss it. That famous "happy go lucky" Red Robin service mentality is lost at this site. Sure they smile, but its so forced and basically beyond stupid/funny. Twice they have forgot my starter dinner salad...'cause as any salad lover knows, a good dinner salad is essential to a good meal experience. Anyway, I usually end up going back to this location due to its location...and not because its a good one. Oh well...they still make very good national chain food.
(2)
Josh J.
This review only applies to the food as I have only had the take-out here, so I have no idea how the service is. Generally I don't like these chain places, but my office keeps ordering our monthly birthday lunches from them and now I'm hooked! I mean DAMN they have some awesome hamburgers!!! the onion rings are amazing too!! I like the Royal burger, but it probably is a 1000 calories by itself. Be ready to loosen your belt a notch after eating here, everything is super high calorie!
(4)
Jeremy F.
probably a 3.5 but I rounded down, kids love it and I like it.
(3)
Andrew L.
every time this place is amazing... the royal burger is the best and has everything on it... when we got there i was very very hungry. they were so nice they brought out some fries early so i didnt eat my napkin!!!
(5)
Elizabeth L.
Our appetizer of pretzel bites with cheese were like trying to bite a tiny rock in half, second try wasn't any better. The croissant that my sandwich came on was stale and dry. The batter on the shrimp and chicken was burnt on some pieces and under done on others. Our waitress was friendly but other than bringing a new order of pretzel bites nothing was done to try and fix the poor food quality. Maybe if we try Red Robin again we will have better luck.
(3)
Kathryn K.
Good french dip. Ajus could have been a little more flavorful but otherwise a good choice.
(4)
Paul P.
What happened to Clackamas. I grew up coming to this Red Robin all the time, and I remember the servers being super nice, and the atmosphere in general being very welcoming. My family came here for dinner, and from the moment we walked in, I felt like we were in a completely different area. Once we were seated, our server paid no attention to us. Further, the place was not busy, ad when we asked for a basket of fries, her response: "I can't guarantee it since we're very busy right now." For one, who says that? Isn't red robin known for bottomless steak fries? If your establishment is built upon that motto, you better live up to it. Secondly, I took one look around the entire restaurant and I can count many empty tables, so clearly this server did not have a sense of her surroundings. Once our food came out, it was fine, but I had lost my appetite due to the poor attitude of the server. As we were leaving, and putting on our coats, another waitress said, "please move along" while using jan motions pushing us. Wtf?! I was about to give her a piece of my mind. I don't know what happened here, but this place has just gone down hill like there's no end. The servers act like they are from the trailer parks, and have no proper training in customer service. It's sad that the happy valley area has gotten so ghetto. I blame it on the MAX train system coming in, but that's still no excuse for service at a restaurant to be sub-par. I hope the managers of the Clackamas Red Robin train their staff in proper service and etiquette.
(1)
Kirsten D.
Best milkshakes ever! I went here yesterday with my boyfriend for a quick lunch after seeing a movie, even though I wasn't really hungry. We ended up getting just the steak fries, a milkshake for each of us and he also had a strawberry lemonade. Personally, I prefer my lemonades (whether it's plain, or has fruit) more lemony tasting than sweet, but he loved it! He got a little mad when I insulted his fries, though. xD I honestly don't see what the hype is with the fries. Sure, they're thick and the sauce we got was pretty good, but they're too soft for me. I like my fries a little crispy on the outside. There was this seasoning bottle he put on them, and for me it was too salty, but it was still okay. I wanted to grind pepper on them, but he wouldn't let me. Anyways, the milkshakes were thick, creamy and "Oh my god, this is amazing!" I literally had a mouthgasm. I recommend getting one next time your around a Red Robin. Plus, the wait wasn't too long either. Less than 10 minutes!
(4)
Leilani H.
I order the 5 alarm burger often from here. Sometimes I don't even dine in and just carry out. Great service every time. The atmosphere is friendly and lively. If you're into spicy burgers, try the 5 Alarm.
(5)
Tony D.
I could seriously eat there every day! Always great service and always great food. The problems are with the lack of parking and there is usually always a wait.
(5)
Jeff S.
Writing a review of a big chain like Red Robin seems pointless as they will never reach a 5 star average and most know that their expectations should be lowered because it is a big chain restaurant. It misses the local flavor and folksiness. At any rate here's my review - - Haven't been to RR in a looong time but decided to go for my birthday as I had a free Birthday Burger waiting for me, and I really like free. I went with my 11 year old son...because I really really likes free. Well, I guess the old adage "you get what you pay for" is true. I had the Burnin Love burger and the boy got Clucks and Shrimp. The food was subpar at best. The burger was a soggy mess and tasted sort of ok. The bottomless Strawberry Lemonade was good but mine certainly had a bottom as the second one I asked for never arrived. I asked for some milk as I knew my Burnin Love burger was going to be painful later, and milk does an amazing job of taming the savage beast. When it finally arrived, it was warm and un-needed. The server started out good but proved to be rather inattentive and her tip reflected my opinion of her service.
(2)
Gary K.
We have been to this Red Robin many times. The parking lot is always full, but they do have overflow parking down the street. Most of the time the service is just ok. The wait staff is young and hit and miss. Last week we went and three of our four meals were wrong. This is not the normal and they did give us a card for a free appetizer when we return. I will continue to go to this Red Robin because my kids like the food, but I would not go with just adults.
(3)
JohnTheWoodGuy J.
Yummmmm... Still one of our favorite places. they also have the best gluten free / dairy fee burger. I do the Whisky River Bbq Burger, no cheese, gluten free bun, and sauteed onions instead of onion straws. Awesome!!
(5)
Chance V.
This is my first time visit to this place and I have to say I'm disappointed to have brought my girlfriend and my brothers girlfriend here. They whiskey river burger wasn't anything special, only got 5 onion rings all of which here nearly hard or overlooked, you don't get my French frys maybe 14 or so frys. Their appetizer pretzel bits had no flavor almost like eating card board with grease and the cheese that game with it is discolored and seems to have sat in the kitchen for 10 or so minuets, plates and table came loaded with grease or slim of some sort. And their ranch is all watery almost grossed out to leave. I well for sure won't be coming back....
(1)
Erin L.
I don't go to Red Robin that often, but when I do I always have the crispy chicken sandwich. Everything is fresh and always tastes good. They have a really good variety of foods and who can resist their mud pie. I like that on their menu now you can substitute a salad or fruit for french fries or add something to your order for not very much money. I usually go to the Clackamas location and have never had a problem. Red Robin isn't my first choice, but I am never really disappointed when I do go there.
(4)
Laura C.
Normally, chain restaurants like RR are not high on my priority list of restaurants, but my co-workers got me to sign up for their birthday club - to get a free birthday burger. Not that chains don't have good food; but you've been to one RR, you've been to them all. I like originality. However; there's no disputing they make a really, good burger! Having gotten my free birthday burger email, I decided to use it today after church and split it with my mom. Then my brother decided to tag along. So much for walking out of there without spending a penny (besides tip). When I arrived, my mom had already been seated. She gushed about how sweet the waiter was; having brought her a refill of soda without her asking (must be bottomless like the fries??) When our server, Taylor, greeted us, I explained that we were there for my free burger. Instead of giving that surly look some servers give (my guess is they're questioning whether you know to tip on on the entire bill before the discount), Taylor smiled and was all "Sure! Great. No prob. What can I get for ya?" Without asking he then brought us our burger, split in half. The cook also divvied up our sweet potato fries. Taylor asked how we liked the meat cooked and like a good server, he took note that we wanted it well done. The chef then followed orders and cooked it well (so often they do not and my meat comes out bloody). The Bleu Ribbon Burger my mom and I split was to die for! I knew I couldn't go wrong when I read the description ("Basted with a tangy steak sauce, topped with crumbled Bleu cheese and crispy onion straws, lettuce, fresh tomatoes and zesty chipotle aioli on an onion bun) and every bite melted in my mouth. My brother and I got into an argument, so Taylor diffused it with more of each kind of fry (I didn't think we'd asked but it shut us up). Yes. Not only did we tip on what would be the whole bill, but we gave Taylor 20%. If only every server were the genuinely nice! (I've had mediocre service at RR before, so Taylor brought their 3 star rating up to a 4) I'll be back for sure. This time next year. ha ha
(4)
Terry C.
I've been to this place a few times. Most times the experience has been alright, but this time around ugh...slow, slow and slow. I hate to complain, I really do, but this week is just not a good week if your me. I just got done playing a game of kickball and the GF and her roomie wanted to get something to eat. So we opted for Red Robin and Clackamas. We had to wait for her roommate so we started with just a chocolate milk shake and some fries. Typically you think water comes in first, no way I should have to wait for water while waiting. It should really be one of the first thing that comes to a table. But we had to wait for the shake, thus the waiter brought it all at one time. Very annoying. We asked for straws but it never came until we waived another server who looked confused by the scene of people waving, than our server remembered about the straws. Dinner came, went and the left over just stayed on the table. The wait staff never really asked us if we needed any boxes or tried to help the waiter. We had to wait quite a while to get boxes for the left over. The cantaloupe that comes with some of the meals, mushy, awful, not even fresh. It was rubbish. I'm sure the waiter is a good guy and a good server but I'm not sure if he was over whelmed or just plain forgot about us. A part of me thinks he just kind of gave up on us because he was tardy. My theory is that they saw the clock hit 9 and was releived that they survived a crazy night, unfortunally you need to finish what you start, and this didn't happen.
(2)
Jon F.
When seated the seats were dirty and the table was wet. The hamburgers were disappointing for what you paid. We had to ask for everything we needed and it was not very busy. Other Red Robins have been good but there must be something about this one that just doesn't seem to cut it.
(2)
Vickie V.
Valentine's day, the Server was so nice! Everything was hot when it came out. Mozzarella cheese sticks and onion rings to start. Hot and delicious! I hadn't really liked onion rings before tonight, and these were great. (Can't eat too many tho) Then, We both decided on the bacon cheeseburger, but I wanted mine on the chaibatta bread. (sry spell check needed! Lol). The burger was hot and juicy, bacon was crunchy and lettuce was crisp. But I was disappointed in the bread I chose. I thought it would come toasted (ya Kno like in the pictures of the burgers), so I didn't ask for it to be toasted. I think it would have been soooo much better if the bread was toasted. The strawberry lemonade has real strawberries! And not the fake syrup stuff that makes your throat close up while the trying to drink it and breath! (Like Wendy's! Lol) We have been here before and will come occasionally, but it was great service and food. We will continue to return as long as everything stays great!
(4)
Andrew S.
For a place that specializes in Burgers. Mine has always been average. Usually overcooked even though I ask for medium. Fries are okay. It's average and service can be slow. I have tried about 3-4 Burgers. Blue cheese, Spicy, Hawaiian, Mexican/Guacamole one. All were tasty, but the meat is always average at best.
(2)
Jacob V.
I know this is a chain restaurant but they are pretty consistent in what they serve you. If you have a problem they will take care of it no questions asked. Plus they usually have a monthly special.
(3)
Kelly H.
Last night my family had the pleasure of being served by Shay at the Red Robin in Clackamas RR is normally the place we go when my 5 year old gets to pick dinner out and I'm usually resigned to a nice, young, kind of vacant server who ushers us in and out in a hurry. Which is totally fine, I'm not there for 4 star cuisine. However, last night, it seems we got the 4 star cuisine server. Shay was delightful, and so helpful. We had many special requests around the table, and she accomodated all of them with a smile, thrilled my son by bringing him a refill on chocolate milk without asking, and bantered sweetly with him, taking the time to make his celebration dinner of his choice special. Yes, the food is basic, but they make a good hamburger, and the fries are fabulous. We don't go there strictly for the food, it's more about the experience for my little guy, he adores Red Robin. It was just so nice to have a great server for once.
(5)
Marla H.
Went for quick lunch with my daughter and just wanted to give a shout out to our great server Linnea. She was all over it and hooked us up with extra fries to take back to work for my homies who stayed back to watch the shop. She even got my daughter a soda to go...wow I guess I never even realized they had to go cups. Very friendly girl, give her a raise!
(4)
Robert D.
Tortilla soup was on point! Burger was hot and fresh. Jason was my server and an excellent one at that. All the negative yelpers for this Red Robin are Zombies!!!!!!!!
(5)
Kami C.
This is my first review typed in FOREVER. So I might as well get the steam rolling now and end with the good ones. So last night on October 17th, 2012 my boyfriend and I went to Red Robin for some dinner after my shift ended at 8pm. We entered and we're greeted within 5 minutes. This meaning the hostess was at the edge of the bar folding stuff and I assume (yes that makes an ass of you and me) she didn't want to use her side vision...however she did apologize so that is a great thing! She seated us and told us our server is Taylor. I KNEW WE SHOULD HAVE SAT AT THE BAR .....simply because I think the service would have been outstanding. We each ordered alcohol and water...when we got our water Taylor said he would be back with our drinks....then our appetizers came! Nothing yummier than HOT & FRESH Mozzarella sticks and onion rings....WITHOUT SILVERWARE. Halfway through our apps...we got our drinks. Now doesn't your drink usually come with your water?! Our food was great and was not a problem. The main things that bothered me were: 1) Umm what happened to "EXCUSE ME'...as I started to grab my yummy wrap I noticed an arm inches from my nose and a pitcher attached to that arm pouring water. What ever happened to "Excuse me for reaching over you OR Would you hand me your glass so I can fill it? Usually I am good about handing the glass but I did not see the water pitcher or notice his reach right away. RUDE! 2) I'm used to a midori sour in a short wide glass with little ice. This glass (which I should have taken a picture of) was half the size of a graphing calculator, loaded with ice, and cost me.....$5.29. Dear lordy lordy I basically had a shot of midori sour. 3) Just the overall customer service was not exciting. The worst server I have had there ever. I grew up in Oregon and was gone for 4 years. Came back in May and been to this Red Robin 4 times now and this time was THE WORST. Never checked on our food, reached over my food to poor a water glass at the other end of the table, and the drink was dinky! Of course....I'll be back...I'll just choose my waiter! The area I hate to sit in (the booths by the bathroom) will be my new spot because those girls and manager know how to provide service!
(2)
Kate D.
The food is pretty much consistent here, in a good way, but there is always a long wait. I understand that a place like this can get busy and form a waiting list, but I have waited here numerous times when there are empty tables ready for people to sit at. Also, service can be slow at times. Maybe they just need more employees, I am not really sure.
(3)
Jeremiah F.
Super cute staff. Tables are slanted to one side on the 1/2 booth seating. Kinda annoying. the burger that has the pineapple on it was awesome! its always awesome! be sure to tell them how you want it cooked. standard for them is medium well. i like mine well done.. i have seen what uncooked burger can do to a person. it isnt pretty. they had bottomless rootbeer floats! ARE you kidding me!!! fat kid heaven homie!! they did keep the fries coming..im not complaining! its red robin!! come on, it is what it is.
(3)
Phil K.
Jennie - you rock! Great service! And Red Robin USA, you rock. Bottomless rootbeer float with soft serve ice cream, just amazing. Best float I've had, so creamy and smooth, for only $3.19. Oh, food was pretty good too, ha. Excellent steak fries. Please, oh please, if RR USA is reading, teach your CDN counterparts how it should be done.
(4)
Michael B.
With the way the food prices here keep going up and the size and quality of the burgers keeps going down and/or getting smaller I will no longer eat at Red Robin restaurants.The new burgers now start at about $11. and go up to over $14. Next they will be eliminating the original burgers that are $9. to $10. And yes, I've noticed the last couple of times eating there that not only the long time burgers are getting smaller but also the new $11. plus burgers are not any larger that the less expensive burgers. So Red Robin I'm done, there are other great burger places that I can at least get a full stomach and a great burger for a lot less than $11. to $14. I will post a picture of the minuscule $14. burger.
(1)
Amanda S.
Awful! Was told 45 minute wait for our party of 14 and we are still waiting...1 hour and 20 minutes. Manager came and talked to is and basically said, that's life. We have watched SO many parties that came in WAY after us be seated. Obviously they are not running things well. Nothing was offered to us to compensate us for the ridiculous wait! Completely unacceptable with half out party being kids! Don't come here if you have more than 4 people! UPDATE: Manager came and said appetizers will be waiting for us...something at least! Servers were awesome and helpful after our super long wait so that makes up for it a bit! Thanks wait staff! They salvaged the bad situation and turned it into something good!
(2)
pelkey s.
I read the other reviews and got a little nervous about go here last night. But I do love Red Robin and I got a notification that their newest burger called the Uber Burger was out. I usually frequent the Eugene location but I was in Portland on business. We got there at 6:30 and were told there would be a wait of about 10 or 15 minutes. We had the option of the bar which had a huge booth (there was only two of us) they encouraged us to sit at. The area was cozy and comfortable. I asked for the Uber Burger with a Sam Adams Octoberfest. They said they were not going to start selling the burger until Monday. My wife asked if the server would ask and see if they would cook one up for me. The answer was yes, and that's good customer service. The burger was amazing and the fries were so fresh I had to blow on them before I ate them. Good Ol Red Robin.
(4)
Kevin B.
We've been here a couple times, it's a good place to eat if you want a gourmet burger. I try to couple different burgers and do like their onion rings....
(3)
Yen N.
Everyone complained about their parking but we just pulled right into a parking space right at the entrance at 6pm during the holidays. It wasn't until we walked out to the car when we realized we parked in the "to-go" parking space. If we didn't know, we're not guilty! Beside from that, our expedience was surprisingly pleasant. We avoid chain restaurants because we just don't enjoy the food as much. Burger was good, price was more than fair for a fresh burger compared to how expensive you pay for fast food these days. This is definitely a group/setting. Tons of birthday celebrations so it's loud.
(3)
Katherine L.
I got the free burger for my birthday so we went there for dinner last week. The restaurant was remodeled from the last time I was there so it was a nice change. We had to wait a few minutes before we got the table. When we ordered our food, we were told by the waitress that the kitchen was backed up and we might have to wait for a while before we can get our food. Finally the burgers arrived. Mine was great, along with the fries and all those fancy dipping sauces. I love their new dipping sauces for the fries. It is a nice change from the normal ketchup and ranch dressing. Overall it was a great dinner and I was overstuffed with burger that I don't think I can eat another burger for a while. The waitress was super nice and friendly. This is a good place to come back whenever I have a yearning for a big juicy burger.
(4)
Jerry P.
A great place for lunch! I like the food here a lot. Not just burgers but fish, chicken and other great choices. Today I had the clam chowder along with the seafood scatter. So good. I like the Clackamas location not just for the food. I look forward to sitting in the bar area and having Kristina as my server. She is very nice to her customers and very attentive. Red Robin YUMMmmmmmm...
(5)
Tony D.
I could seriously eat there every day! Always great service and always great food. The problems are with the lack of parking and there is usually always a wait.
(5)
Jeff S.
Writing a review of a big chain like Red Robin seems pointless as they will never reach a 5 star average and most know that their expectations should be lowered because it is a big chain restaurant. It misses the local flavor and folksiness. At any rate here's my review - - Haven't been to RR in a looong time but decided to go for my birthday as I had a free Birthday Burger waiting for me, and I really like free. I went with my 11 year old son...because I really really likes free. Well, I guess the old adage "you get what you pay for" is true. I had the Burnin Love burger and the boy got Clucks and Shrimp. The food was subpar at best. The burger was a soggy mess and tasted sort of ok. The bottomless Strawberry Lemonade was good but mine certainly had a bottom as the second one I asked for never arrived. I asked for some milk as I knew my Burnin Love burger was going to be painful later, and milk does an amazing job of taming the savage beast. When it finally arrived, it was warm and un-needed. The server started out good but proved to be rather inattentive and her tip reflected my opinion of her service.
(2)
Dewey S.
Had a great experience. The food was good, as usual. We were the first customers on a Sunday morning so everything was quick and ready to go. Our server, Colton, was awesome.
(5)
Kathryn K.
Good french dip. Ajus could have been a little more flavorful but otherwise a good choice.
(4)
Erin L.
I don't go to Red Robin that often, but when I do I always have the crispy chicken sandwich. Everything is fresh and always tastes good. They have a really good variety of foods and who can resist their mud pie. I like that on their menu now you can substitute a salad or fruit for french fries or add something to your order for not very much money. I usually go to the Clackamas location and have never had a problem. Red Robin isn't my first choice, but I am never really disappointed when I do go there.
(4)
Michelle L.
My husband and I attempted a date night. We were going to kick it off with dinner at Red Robin. 5:30 on a Thursday night and there was no parking in the lot shared with a neighboring restaurant. So we went to the adjacent empty lot, and proceeded to be scolded by the 80 year old security guard. Thanks for making date night a failure because you couldn't invest in more parking.
(1)
Geoffrey H.
Red Robin Gourmet Burgers is by far one of the best. No matter what is ordered from the menu, one can expect, YUM. Cant go wrong with a classic crispy chicken burger or fish n chips. I probably receive exceptional service simply cause I know a waitress. Had a craving for fish n chips one day after work. Simply phoned it in and was ready by the time reaching Red Robin in Clackamas. Not too picky when it comes to food but I know what I like when I taste it. This place gets my YUM award.
(5)
Paul P.
What happened to Clackamas. I grew up coming to this Red Robin all the time, and I remember the servers being super nice, and the atmosphere in general being very welcoming. My family came here for dinner, and from the moment we walked in, I felt like we were in a completely different area. Once we were seated, our server paid no attention to us. Further, the place was not busy, ad when we asked for a basket of fries, her response: "I can't guarantee it since we're very busy right now." For one, who says that? Isn't red robin known for bottomless steak fries? If your establishment is built upon that motto, you better live up to it. Secondly, I took one look around the entire restaurant and I can count many empty tables, so clearly this server did not have a sense of her surroundings. Once our food came out, it was fine, but I had lost my appetite due to the poor attitude of the server. As we were leaving, and putting on our coats, another waitress said, "please move along" while using jan motions pushing us. Wtf?! I was about to give her a piece of my mind. I don't know what happened here, but this place has just gone down hill like there's no end. The servers act like they are from the trailer parks, and have no proper training in customer service. It's sad that the happy valley area has gotten so ghetto. I blame it on the MAX train system coming in, but that's still no excuse for service at a restaurant to be sub-par. I hope the managers of the Clackamas Red Robin train their staff in proper service and etiquette.
(1)
Chance V.
This is my first time visit to this place and I have to say I'm disappointed to have brought my girlfriend and my brothers girlfriend here. They whiskey river burger wasn't anything special, only got 5 onion rings all of which here nearly hard or overlooked, you don't get my French frys maybe 14 or so frys. Their appetizer pretzel bits had no flavor almost like eating card board with grease and the cheese that game with it is discolored and seems to have sat in the kitchen for 10 or so minuets, plates and table came loaded with grease or slim of some sort. And their ranch is all watery almost grossed out to leave. I well for sure won't be coming back....
(1)
Kirsten D.
Best milkshakes ever! I went here yesterday with my boyfriend for a quick lunch after seeing a movie, even though I wasn't really hungry. We ended up getting just the steak fries, a milkshake for each of us and he also had a strawberry lemonade. Personally, I prefer my lemonades (whether it's plain, or has fruit) more lemony tasting than sweet, but he loved it! He got a little mad when I insulted his fries, though. xD I honestly don't see what the hype is with the fries. Sure, they're thick and the sauce we got was pretty good, but they're too soft for me. I like my fries a little crispy on the outside. There was this seasoning bottle he put on them, and for me it was too salty, but it was still okay. I wanted to grind pepper on them, but he wouldn't let me. Anyways, the milkshakes were thick, creamy and "Oh my god, this is amazing!" I literally had a mouthgasm. I recommend getting one next time your around a Red Robin. Plus, the wait wasn't too long either. Less than 10 minutes!
(4)
Leilani H.
I order the 5 alarm burger often from here. Sometimes I don't even dine in and just carry out. Great service every time. The atmosphere is friendly and lively. If you're into spicy burgers, try the 5 Alarm.
(5)
Home B.
Looks like they have a new menu. They still has the same classics and their bottomless fries...but to my delight I noticed they have bottomless sweet potato fries! Also the kids mac and cheese is awesome.
(4)
Nicole G.
The food was good, typical red robin. I always love their BBQ chicken wrap and of course the strawberry lemonade! Service was good. Had a very friendly girl seat us. I'd go back!
(3)
Laura C.
Normally, chain restaurants like RR are not high on my priority list of restaurants, but my co-workers got me to sign up for their birthday club - to get a free birthday burger. Not that chains don't have good food; but you've been to one RR, you've been to them all. I like originality. However; there's no disputing they make a really, good burger! Having gotten my free birthday burger email, I decided to use it today after church and split it with my mom. Then my brother decided to tag along. So much for walking out of there without spending a penny (besides tip). When I arrived, my mom had already been seated. She gushed about how sweet the waiter was; having brought her a refill of soda without her asking (must be bottomless like the fries??) When our server, Taylor, greeted us, I explained that we were there for my free burger. Instead of giving that surly look some servers give (my guess is they're questioning whether you know to tip on on the entire bill before the discount), Taylor smiled and was all "Sure! Great. No prob. What can I get for ya?" Without asking he then brought us our burger, split in half. The cook also divvied up our sweet potato fries. Taylor asked how we liked the meat cooked and like a good server, he took note that we wanted it well done. The chef then followed orders and cooked it well (so often they do not and my meat comes out bloody). The Bleu Ribbon Burger my mom and I split was to die for! I knew I couldn't go wrong when I read the description ("Basted with a tangy steak sauce, topped with crumbled Bleu cheese and crispy onion straws, lettuce, fresh tomatoes and zesty chipotle aioli on an onion bun) and every bite melted in my mouth. My brother and I got into an argument, so Taylor diffused it with more of each kind of fry (I didn't think we'd asked but it shut us up). Yes. Not only did we tip on what would be the whole bill, but we gave Taylor 20%. If only every server were the genuinely nice! (I've had mediocre service at RR before, so Taylor brought their 3 star rating up to a 4) I'll be back for sure. This time next year. ha ha
(4)
Terry C.
I've been to this place a few times. Most times the experience has been alright, but this time around ugh...slow, slow and slow. I hate to complain, I really do, but this week is just not a good week if your me. I just got done playing a game of kickball and the GF and her roomie wanted to get something to eat. So we opted for Red Robin and Clackamas. We had to wait for her roommate so we started with just a chocolate milk shake and some fries. Typically you think water comes in first, no way I should have to wait for water while waiting. It should really be one of the first thing that comes to a table. But we had to wait for the shake, thus the waiter brought it all at one time. Very annoying. We asked for straws but it never came until we waived another server who looked confused by the scene of people waving, than our server remembered about the straws. Dinner came, went and the left over just stayed on the table. The wait staff never really asked us if we needed any boxes or tried to help the waiter. We had to wait quite a while to get boxes for the left over. The cantaloupe that comes with some of the meals, mushy, awful, not even fresh. It was rubbish. I'm sure the waiter is a good guy and a good server but I'm not sure if he was over whelmed or just plain forgot about us. A part of me thinks he just kind of gave up on us because he was tardy. My theory is that they saw the clock hit 9 and was releived that they survived a crazy night, unfortunally you need to finish what you start, and this didn't happen.
(2)
Jon F.
When seated the seats were dirty and the table was wet. The hamburgers were disappointing for what you paid. We had to ask for everything we needed and it was not very busy. Other Red Robins have been good but there must be something about this one that just doesn't seem to cut it.
(2)
Chris L.
Going in my expectations were low. These franchised, cardboard cut out establishments have come to disappoint me. Places I once longed for as a child, and thought of as culinary Mecca's in my adolescent years, have turned into bland shove and grind processing depots, catering to middle class America's increasing waist lines with large portions, affordable prices and water downed entrees. Chili's, The Olive Garden, Claim Jumper, the Old Spag Fag...all previous favorites, but now more likely to produce a night of intestinal agony then satisfaction for the palate. So when the TLB and I were running errands and found ourselves famished, with a teething and cranky Lil' Dictator on board, we decided to give Red Robin a chance. A noisy and demanding 10 month old doesn't stand out when competing with 7 overly excited Twilight loving cheerleader rejects, proudly displaying their 37 pieces of flair while signing a Red Robin remix version of the Happy Birthday song to Brandy who's celebrating her (wink, wink) 29th birthday...again. Plus they give out free helium balloons. And to our 10 month old male diva, this is a big deal, as well as a temporary distraction to his part time job of throwing food items to the floor. Red Robin does a decent job on their hamburgers, and the large selection of choices definitely ups the ante. Now I'm not suggesting that my Bonzi Burger was gourmet, nor did it have me dive bombing fellow patrons tables while doing my best Long Duc Dong impression, but it was good. And I didn't spend the rest of the night on the shitter trying to calm down a spastic colon with aromatherapy candles and Peter Cetera's Greatest Hits. Plus they have some decent looking salads and the bottomless fries aren't a bad deal either. Service could have been a little more prompt, but when the waitresses are constantly being called upon to create lasting birthday memories through interpretive song and dance routines, it is a little more excusable. Overall, decent food, decent price and a decent experience.
(3)
Amber H.
I always come here for milkshakes and love them!! I have had some bad restaurant experiences at other places and whenever I would try and talk with a manager on anything, no one ever gets back to me, it gets put off and then I just say forget about it. One night I had a small problem here and decided to go ahead and send in feedback just to let the restaurant know. Jim the manager was VERY PROMPT at getting back to me on my review. He had called me after 5 and I was driving home, he asked if 3 the next day would work and I said yes. Sure enough he called me right at 3 the following day, we discussed what happened and I was glad to notice he actually listened to me. This is great customer service to me, as I've been in situations where some people really didn't care if there was a problem. Thanks Jim, I will always come back here for my milkshakes!!!
(5)
Vickie V.
Valentine's day, the Server was so nice! Everything was hot when it came out. Mozzarella cheese sticks and onion rings to start. Hot and delicious! I hadn't really liked onion rings before tonight, and these were great. (Can't eat too many tho) Then, We both decided on the bacon cheeseburger, but I wanted mine on the chaibatta bread. (sry spell check needed! Lol). The burger was hot and juicy, bacon was crunchy and lettuce was crisp. But I was disappointed in the bread I chose. I thought it would come toasted (ya Kno like in the pictures of the burgers), so I didn't ask for it to be toasted. I think it would have been soooo much better if the bread was toasted. The strawberry lemonade has real strawberries! And not the fake syrup stuff that makes your throat close up while the trying to drink it and breath! (Like Wendy's! Lol) We have been here before and will come occasionally, but it was great service and food. We will continue to return as long as everything stays great!
(4)
Andrew S.
For a place that specializes in Burgers. Mine has always been average. Usually overcooked even though I ask for medium. Fries are okay. It's average and service can be slow. I have tried about 3-4 Burgers. Blue cheese, Spicy, Hawaiian, Mexican/Guacamole one. All were tasty, but the meat is always average at best.
(2)
Jacob V.
I know this is a chain restaurant but they are pretty consistent in what they serve you. If you have a problem they will take care of it no questions asked. Plus they usually have a monthly special.
(3)
Kelly H.
Last night my family had the pleasure of being served by Shay at the Red Robin in Clackamas RR is normally the place we go when my 5 year old gets to pick dinner out and I'm usually resigned to a nice, young, kind of vacant server who ushers us in and out in a hurry. Which is totally fine, I'm not there for 4 star cuisine. However, last night, it seems we got the 4 star cuisine server. Shay was delightful, and so helpful. We had many special requests around the table, and she accomodated all of them with a smile, thrilled my son by bringing him a refill on chocolate milk without asking, and bantered sweetly with him, taking the time to make his celebration dinner of his choice special. Yes, the food is basic, but they make a good hamburger, and the fries are fabulous. We don't go there strictly for the food, it's more about the experience for my little guy, he adores Red Robin. It was just so nice to have a great server for once.
(5)
Marla H.
Went for quick lunch with my daughter and just wanted to give a shout out to our great server Linnea. She was all over it and hooked us up with extra fries to take back to work for my homies who stayed back to watch the shop. She even got my daughter a soda to go...wow I guess I never even realized they had to go cups. Very friendly girl, give her a raise!
(4)
Kami C.
This is my first review typed in FOREVER. So I might as well get the steam rolling now and end with the good ones. So last night on October 17th, 2012 my boyfriend and I went to Red Robin for some dinner after my shift ended at 8pm. We entered and we're greeted within 5 minutes. This meaning the hostess was at the edge of the bar folding stuff and I assume (yes that makes an ass of you and me) she didn't want to use her side vision...however she did apologize so that is a great thing! She seated us and told us our server is Taylor. I KNEW WE SHOULD HAVE SAT AT THE BAR .....simply because I think the service would have been outstanding. We each ordered alcohol and water...when we got our water Taylor said he would be back with our drinks....then our appetizers came! Nothing yummier than HOT & FRESH Mozzarella sticks and onion rings....WITHOUT SILVERWARE. Halfway through our apps...we got our drinks. Now doesn't your drink usually come with your water?! Our food was great and was not a problem. The main things that bothered me were: 1) Umm what happened to "EXCUSE ME'...as I started to grab my yummy wrap I noticed an arm inches from my nose and a pitcher attached to that arm pouring water. What ever happened to "Excuse me for reaching over you OR Would you hand me your glass so I can fill it? Usually I am good about handing the glass but I did not see the water pitcher or notice his reach right away. RUDE! 2) I'm used to a midori sour in a short wide glass with little ice. This glass (which I should have taken a picture of) was half the size of a graphing calculator, loaded with ice, and cost me.....$5.29. Dear lordy lordy I basically had a shot of midori sour. 3) Just the overall customer service was not exciting. The worst server I have had there ever. I grew up in Oregon and was gone for 4 years. Came back in May and been to this Red Robin 4 times now and this time was THE WORST. Never checked on our food, reached over my food to poor a water glass at the other end of the table, and the drink was dinky! Of course....I'll be back...I'll just choose my waiter! The area I hate to sit in (the booths by the bathroom) will be my new spot because those girls and manager know how to provide service!
(2)
Kate D.
The food is pretty much consistent here, in a good way, but there is always a long wait. I understand that a place like this can get busy and form a waiting list, but I have waited here numerous times when there are empty tables ready for people to sit at. Also, service can be slow at times. Maybe they just need more employees, I am not really sure.
(3)
Jeremiah F.
Super cute staff. Tables are slanted to one side on the 1/2 booth seating. Kinda annoying. the burger that has the pineapple on it was awesome! its always awesome! be sure to tell them how you want it cooked. standard for them is medium well. i like mine well done.. i have seen what uncooked burger can do to a person. it isnt pretty. they had bottomless rootbeer floats! ARE you kidding me!!! fat kid heaven homie!! they did keep the fries coming..im not complaining! its red robin!! come on, it is what it is.
(3)
Phil K.
Jennie - you rock! Great service! And Red Robin USA, you rock. Bottomless rootbeer float with soft serve ice cream, just amazing. Best float I've had, so creamy and smooth, for only $3.19. Oh, food was pretty good too, ha. Excellent steak fries. Please, oh please, if RR USA is reading, teach your CDN counterparts how it should be done.
(4)
Robert D.
Tortilla soup was on point! Burger was hot and fresh. Jason was my server and an excellent one at that. All the negative yelpers for this Red Robin are Zombies!!!!!!!!
(5)
Trisha S.
Very disappointed. Visited this location on Saturday evening around 6:30. Sat at the bar due to too long of a wait for a regular table. One bartender, Kristina, for the entire restaurant (first mistake). Lost our appetizer order (second mistake), onion rings did not arrive until after our burgers and after we complained about not receiving them. Waited 45 minutes for 2 burgers. My burger, which was a Burning love with chicken and sweet potato fries, came out, cold and completely soggy. Almost as if it was a mistake from another order that had been sitting in the window for two long. Even the fried jalapenos, which make the burger, were a soggy mushy mess. I ate the chicken out of one half of the sandwich and left the rest. The bartender asked me if I would like a togo box to take the rest home and I told her, no the sandwich was completely soggy and I couldn't eat it. At which she said she was sorry and proceeded to get our check without even seeing if we wanted another beer or dessert. It was handled very poorly and after the mess up with our appetizer I didn't want to be "that" customer who does nothing but complain. But when you get terrible food and not so good service someone needs to know about to so that maybe it doesn't happen to someone else. I hope that this review will help them to make some changes to their procedures. But at this point, I have no desire to ever return to this restaurant.
(1)
Jenn V.
This is by far our favorite place to eat in the area!! Consistently good food and quick, friendly service. We even love the new Red Robin Royalty program they started!! Two thumbs up...
(5)
Tyler C.
Red robin is always delicious with a great menu. It is extremely kid friendly ad you don't have to worry about how loud they can be. The staff is always friendly and helpful. The honey mustard is by far the best I have ever had.
(5)
Kyle R.
I've been to this location probably 1/2 dozen times...with only 1 good experience. The wait staff is always in a hurry, as its a busy location. So they often forget things...drink refills, apps, sides, whatever -- they miss it. That famous "happy go lucky" Red Robin service mentality is lost at this site. Sure they smile, but its so forced and basically beyond stupid/funny. Twice they have forgot my starter dinner salad...'cause as any salad lover knows, a good dinner salad is essential to a good meal experience. Anyway, I usually end up going back to this location due to its location...and not because its a good one. Oh well...they still make very good national chain food.
(2)
Josh J.
This review only applies to the food as I have only had the take-out here, so I have no idea how the service is. Generally I don't like these chain places, but my office keeps ordering our monthly birthday lunches from them and now I'm hooked! I mean DAMN they have some awesome hamburgers!!! the onion rings are amazing too!! I like the Royal burger, but it probably is a 1000 calories by itself. Be ready to loosen your belt a notch after eating here, everything is super high calorie!
(4)
Jeremy F.
probably a 3.5 but I rounded down, kids love it and I like it.
(3)
Cassandra C.
We decided to go to Red Robin after about five years of absence. We were feeling the "cool" burger experience with a full bar and fun ambiance. Ten years ago Red Robin was known for its fun great food, burgers cooked to order and general casual awesomeness. I do not know what happened to this Red Robin aside of the fact that they have been through the full bloom of a now heavily built up area. With the Clackamas mall, trendy new restaurants and high concentration of shopping traffic this Red Robin died inside. Our time there was pretty bad. It was really bad actually. It was enough for me to email the company in distress which I usually avoid. It broke my heart to pay for our meal. Only two members of my party ate some of their food and they were very unhappy with it. The rest of the food was taken away at the end of the meal with one bite taken and a server who did not ask us why. We ordered the appetizers of Fried Zucchini and fried fresh Jalapenos. Why? The Zucchini was not mushy or oily, it was still to the bite and fresh tasting. I will give them that. The batter itself was overcooked and greasy. They mixed the two appetizers together creating a glob of fried jalapenos and zucchini. Two or three bites in and we were done. A drink order of Crown Royal Whiskey on the rocks tasted like a hard candy. The glass was unwashed and still had the residue of whatever fruity cocktail had once been in it. This is unforgivable. We asked the server if perhaps they had accidentally served us a flavored whiskey but were informed they did not carry any flavored whiskey. It was simply a unwashed glass. The burgers that we ordered, we all ordered "as rare as you can do them". We know that most restaurants have to cook to a certain temperature for health regulation reasons. Red Robin in the past has always been able to provide some good tasting beef at medium rare while staying within those guidelines. They cremated our burgers. I have to admit that I was shocked almost to tears at my over ten dollar burger which came without most of the listed toppings and was burnt. It was a deep grey color on the inside. I could not eat more than one bite. I had the Prime Chophouse. I dislike McDonald's burgers, but even theirs would taste better. I will never go back to this location. We were ignored by our server. Our meal was not good. My heart broke for a use-to-be great restaurant.
(1)
Brian S.
Red robin I'm sorry you used to be good. And now you're bottomless fries are skeletons like you almost have to wait an hour for another round. You have added way to many food items to the menu which can be a peeling but if all are just sub par then who cares . You used to do good burgers and sandwiches. Now it seems nothing more then a over priced fast food chain.
(2)
LD M.
Classy chest tattoos, bad hygiene & cigarette perfume sums up the servers here. Customer service was the worst of any place we've ever been. They don't offer fries while you wait anymore, when they do come, they are frozen. I sent them back. Don't go, any place in the area will be better! Literal crap.
(1)
Susie P.
Yikes. I don't know what I was thinking eating here, but I have had decent food at other Red Robins. Being in the middle of the food wasteland that is Clackamas, this seemed like a safe bet. It was a debacle. Cold fries, gross mac n cheese (you know it's bad when the kids can't even eat that) and a half thrown together salad with overcooked chicken. No thanks!
(1)
Tyler R.
What's red robin all about you might ask? Welp it's all about American burgers and bottomless fries.... Or so we thought.... This is a restaurant I grew up going to and have watched it changed. I feel that they are trying to get away from the classic American styles and going towards the fancy downfall. They remodeled here and it's like they took out some seats. This red robin is busier than ever. Be prepared to wait and wait and wait to get a seat. Food is red robin food but it's hard now to just get bottomless fries before you order! If you have time to waste? This is your spot. Patience is required here!!
(3)
D C.
Debated on 1 or 2 stars because food was good . However the the restaurant was filthy . The booth, the carpet, the restroom (eeww),and the kitchen (yuck) saw it as we exited. $3 for each iced tea? Ridiculous. Won't be returning . Our and our guests feet stuck to the floor !!!! Follow-up from corporate after providing them feedback: 3 emails all asking for the info I already gave and listing the wrong address. Won't be returning if this is how they take care of a customer. 9880 SE Washington St. Portland is the address of this very inferior restaurant Last update, after 2 hrs of back & forth, corporate got the address of the store corrected and apologized and offered a gift card to return.
(1)
Helena G.
I've been coming here for years and it's still one of my favorite chain restaurants! Great food, easily customizable, and my favorite- UNLIMITED SWEET POTATO FRIES! We love coming here when we're trying to stick to a gluten-free diet because they do a wonderful lettuce wrap of any burger/chicken sandwich you want! I've never had to wait, or if there's a line to check in we go sit in the bar where there's free-for-all seating! They recently took away happy hour but also lowered some of their pricing so it all evens out!
(4)
Debra B.
EVERYTIME we have come here something gets messed up. Today they put in the wrong order for my husband and they gave me the wrong side. I'm not sure why I subject myself to this anymore. Update: if I could seriously give them negative stars I would. Today's visit was excruciating awful. First off, with Chevys being closed and a new restaurant under construction, what ever company is doing the work has decided to take out about a third of the parking spots, in an already crappy parking lot, we ended up parking across the street (not a big deal). We went there as a party of 5 + 1 child and got seated in about 30 minutes , 10 mins from what we were told the wait was. We got seated and 10 minutes later, the waitress came to get our drink orders, we decided that we were ready to order at that point. 30-35 minutes later, we got our food. We had also ordered an appetizer of onion rings which didn't come until the rest of the food got there. The food was mediocre at best. All of the food temperature was on the verge of being cold, not sure how long it was sitting in the window before it was picked up by the server but it was bad. My burger had a hardened bun and when I sent it back to get redone, it came back missing an ingredient (bacon). I do not know what happened to this place but it is in a sad state of affairs. Note: when I sent my burger back, I expected to talk to a manager.....not so. I will be writing to corporate as it was extremely disappointing.
(1)
Martin F.
Red Robin - Yumm! They live up to the hype for us. Unlike many of my massive meat eating brethren, as I've aged I've come to appreciate a lighter fare. (I've also come to appreciate a less expensive option.) We didn't have any wait and our order was taken quickly. (Hint: ask for a refill on the fries before your food comes. They don't have a problem with it and it gives you something hot and tasty to eat while waiting for the meal with no additional charge). The Tavern Double is their answer to the Big Mac - two all beef patties on a sesame seed bun. RR has expanded the number of Tavern Double's that they are offering and the smaller size is just about perfect. On this trip, I ventured out to try the "TurboQ" Tavern Double - "Triple S" sauce = kind of smoky, a little sweet BBQ sauce, and Pepper Jack cheese. It was tasty and like every burger comes with their amazing all you can eat steak fries. Fresh, hot, crisp on the outside and tender on the inside - I get hungry just thinking about them. The service is fairly typical, cheerful, efficient. The place is always fairly crowded and somewhat noisy but not to the point that it was uncomfortable for us. The peach ice tea certainly lived up to it's name. We've been there before and we'll be back. It's consistently good, the wife can get a margarita with her meal (try that at MickyD's!), the prices aren't too bad - $20 for 2 + tip + alcohol. That's pretty much the bargain price to be seated, have someone take your order and have the food brought with a fairly extensive beverage choice. Who can complain? The time previous to this visit we had their new "donut tree" dessert (or something to that extent) - similar to their onion ring stack - but with fried mini donuts and a nice assortment of dipping sauces. If we weren't already full after our meal we would have gone for that again - it's mighty tasty.
(4)
Kayla G.
This restaurant is so hit and miss regarding food it's almost laughable. One day my food will be hot and delicious, then the very next day it will be cold and delivered to me wrong. So many ups and downs it's hard to call this a consistent, good restaurant. The staff is hit and miss too.
(2)
Jason A.
Getting better, give it a try!!!! I decided to give Red Robin another try after my last review. They were quick to message me and get more information which I appreciated, and I was able to speak with management which showed their concern and care for their customers. That goes a long way with this reviewer. I went back with my parents a few nights ago on a Saturday night. I was very surprised to see the complete remodel. It looks fantastic. They've painted, and re-configured their walk in and waiting area, making it customer focused and much quieter. I never cared for the kids room with games and loud noise. It was busy as expected, and we waited about 15 minutes, which was more than fine with me at dinner time on a busy weekend. I especially appreciated the young man at the check in keeping an eye out for an empty booth in the bar area, and when one opened they called us over. Food was very good, and a much better improvement since my last visit. Service was spot on and very friendly as well. I ordered my usual veggie burger and we all split an onion ring appetizer which was really nice. I assumed we'd be waiting a bit for food, but they were able to get things out in plenty of time, and our food was hot. Only negative here was that I had ordered cheese on my burger and didn't come with any. I knew this was an extra charge which is the norm these days so I brought it to the attention of our waitress. She apologized and quickly offered to remove the charge from the bill. I would have appreciated it slightly more if there was an offer to remake my burger, but it wasn't too important so I didn't sweat it. People get way too upset about little things like that anyway. Red Robin seems to have come a long way in recent months. Perhaps the expediting could still be a bit better and has a few kinks to work out, but those things are just going to happen in a busy restaurant from time to time. Overall, I'm pleased to see some changes here and I'll be happy to return. Check this place out and their great new remodel, you'll be pleasantly surprised!!!
(4)
J C.
This store in particular seems to be in a decline ever since the remodel a few months ago. They seem to be to operating with not enough staff (long wait times despite empty tables, food taking a long time to come out, ect.) and the restaurant is dirty (sticky tables, menus, tables not bussed, ect.). Last night, we waited about 20 minutes to be seated and when we got a table we waited nearly 20 more minutes to place an order. The waiter in the area went to every table around us but ignored ours. We finally left without getting service because we couldn't wait any longer. It should be noted that there were empty tables all around us so they weren't slammed. They also are now saying they won't bring fries out ahead of time while you wait for your burger due to a new "corporate policy." Yet they will still give you bottomless fries when your meal does come out. Makes sense to make your customers wait without anything to eat, especially when ticket times have been increasing. It's disappointing because this restaurant used to be a go-to spot for our family for a good meal.
(1)
James D. H.
This R. R. has a new classy look to the restaurant. Still the same menu, the same employees, the same everything! Our waitress was cool. She did almost spill ranch dressing on my girlfriend but my girl has cat like reflexes and was able to get out of the way of the ranch shower before it got all over her. As is my framily. We can't go places without one of us causing a scene. Hence the "Ranchower". (lol. I kill me!) Our apps were great. Had the mozzarella sticks and the leaning tower of Onion Rings, good golly there was a ton! My BFF R. G. is a gluten free Girl. We asked for a G. F. Menu that took a few moment's to get and then when R. G. asked about Gluten in an item our waitress was unsure if it had Gluten. WE suggested she find out. Did you read that? "We suggested she find out". When it comes to peoples allergies how bout you figure out your job and help us as customers. We did get our answers and my friend was happy. Then our burgers came out. We almost had it all when the person who ordered a Ghost Pepper burger got a regular cheeseburger instead. That was just dumb. How you could mix up a regular cheeseburger with a burger that has ghost pepper aioli, fresh jalapenos, pickled jalapenos and pepper jack cheese on it, is beyond me. 1 has cheese and 1 is covered in fire. Figure it out! All in all it was good. We like burgers and the menu is ok.
(2)
James F.
smaller portions - increasing prices - terrible remodel -- nice job destroying 40 yrs of history... never fun to wait 30 min to get a table and then wait another 30 min to get cold food unhappy understaffed restaurant with staff and managers looking like they are hating life corporate must be drinking the steve carley kool-aid will go to killer burger next time
(1)
Yasmin L.
Went there with my family of 6 on a Sunday night. 30 minute wait but that is the usual with them they are always busy, and that was not a problem. 20 minutes after we ordered we were informed that our server or the kitchen not sure which lost our ticket and we had to place our order again and wait another 30 minutes to get our food. Our server was apologetic and offered to have the manager come by but he never showed. I was a little disappointed that I wasn't offered fry sauce with my meal. We weren't checked on during our meal to get fry or beverage refills either. It was my husband's birthday and to our children's disappointment we were in no mood to even mention to our server it was his bday. The bill came and we were expecting some sort of discount for our one hour wait but there was none. We arrived at 6:00 and we left at 8:13..thank god for smart phones I don't know how much longer I could have entertained 4 children without one.. Next time we will go to the ram across the street. Red Robin is no longer my family's birthday dinner spot.
(2)
Julia S.
Now, I'm a diehard Red Robin fan. I know what I'm going to get each time, and each time it's sinfully delicious. This review is based on service. When I met my friend here one night, we were placed at a two top right near the kitchen. Not an issue, except that we rarely saw our server. It took 20m to get our drink order, and by then I was so Hangry (Angry Hungry) I just ordered. Off our sticky menus. Ick. My final gripe has nothing to do with RR directly. The parking is ALWAYS atrocious. Thankfully, the Chevy's next door closed, because typically I didn't even try their lot, but would trek over to Target's lot and play a real life-and-death version of frogger while running across the street to the restaurant. This time, I circled several times before I gave up. Thankfully my friend found a spot and shuttle bussed me back to my car.
(1)
Tony H.
I really enjoy going to "RED ROBIN" they have great service, and are very warm and inviting.
(5)
Whitney A.
We come here often, at least twice a month. Never have we had service as bad as today. We ordered the Bonzai boneless wings and she brought out their buzzard wings, we asked for the correct ones and she brought out wings with BBQ sauce on them and then she finally realized she again brought out the wrong one and brought us the correct appetizer. At the same time the correct appetizer was brought out we ordered our entrees.. An hour later our food is brought out and it's obviously been sitting a while. My BBQ chicken wrap has soggy lettuce that just disintegrated in my mouth. The top was crispy as it had obviously been sitting under the heat lamp a while. My sons Mac n cheese was HOT on top and cold in the middle. Our drinks were empty and we had to flag our waitress down for refills. Basically, the food is USUALLY amazing, but don't sit in Arie's section. ** Update- I wrote this while still waiting for my second round of food to show up, the waitress ended up taking off my entree from the bill and as we walked out the manager offered us a $15 gift card. It doesn't make up for the terrible service/experience but at least they realized that something went wrong.**
(1)
Hayden W.
Okay, I was here a few months ago, the service was crappy but the food was good. Our waitress Jamie was a doll and provided excellent service and was prompt, and greeted us with a genuine smile (not like those fake smiles people often give). Our food arrived in a timely manner. I ordered a Guacamole Bacon Burger, but to my great disappointment, they forgot to put Guacamole on it... yeah, the Guacamole was forgotten. How does one forget the Guacamole on a Guacamole Bacon Burger you might ask? I'm still trying to figure this one out.
(3)
Mylissa H.
Went to the Clackamas Red Robin to celebrate my birthday on a Friday night. It was 6:30 and it was a 1/2 hour wait, once we got seated it was another 20 minutes before being waited on. We ordered margaritas which waiter kept saying they would be up shortly and another 20 minutes. . No water, napkins or silverware in the meantime, then when our food did arrive the fries were cold and the bugers warm not "hot". We had let waiter know it was my birthday and still forgot at end of our meal, reminded him again about the birthday sundae which was delivered. End of dinner the bill came and to our surprise we were charged $1.99 for it. The restaurant has many upgrades and pretty, but service and food rated less than 1 star. We will not return.. sad :(
(1)
Gary K.
We have been to this Red Robin many times. The parking lot is always full, but they do have overflow parking down the street. Most of the time the service is just ok. The wait staff is young and hit and miss. Last week we went and three of our four meals were wrong. This is not the normal and they did give us a card for a free appetizer when we return. I will continue to go to this Red Robin because my kids like the food, but I would not go with just adults.
(3)
Cassandra C.
Red Robin To Go is my summer go to so far this year. $10 salads that cover lunch and dinner, don't require me to turn on my oven, allow me to read my book with a glass of water at the bar and the possibility to call ahead (yeah, right, I'm not a planner that way). I'm a big fan of this chain for more-than-a-drivethru-experience meals. Literally every time I've been in, someone else has To Go for a tavern burger. I don't know what that is but people love it. I love their salads and wraps. Their Avocobbo salad has avocado, bacon, bleu cheese, olives, tomatoes, hard boiled egg and your choice of dressing with a slice of foccacia. Their honey mustard is better than anywhere else's I've tried. It can definitely get expensive if you order drinks while you wait, I would steer clear of that. Otherwise, your ten dollar salad becomes a $40 night on the town. Bonus for awesome parking!
(3)
Caitlin L.
This used to be my favorite place to get a burger. USED to be. Over the past few years the quality of the burgers have just gotten worse and worse. Mine has come to me cold and dry and the condiments are soggy and the burger just makes my stomach upset afterwards. I still like the fries, however their quality has gone down too. Some are soggy and the potato tastes awful, and then some are crispy and good. I always regret eating there, and so I think I will spend my money on a better burger elsewhere.
(2)
JP R.
I recommend the chicken wrap with BBQ sauce! Really good. Especially with the bottomless fries (if u get the right waiter who will give them to you). Service is a crapshoot depends who is working. Can be great, can be bad. Food is always good American fare. Burgers are good too of course. Stay away from the arctic cod sandwich ... Very dry. Food is always good consistently, except for that cod sandwich.
(3)
Dawn O.
Red robin has great food . The wait time to be seated was fast we came here at dinner time . We were seated within 10 mins . Our server was fast with taking our order . We ordered the smoke and pepper burgers they were perfect! I would recommend red robin and will come back here again !
(4)
Andrew L.
every time this place is amazing... the royal burger is the best and has everything on it... when we got there i was very very hungry. they were so nice they brought out some fries early so i didnt eat my napkin!!!
(5)
Elizabeth L.
Our appetizer of pretzel bites with cheese were like trying to bite a tiny rock in half, second try wasn't any better. The croissant that my sandwich came on was stale and dry. The batter on the shrimp and chicken was burnt on some pieces and under done on others. Our waitress was friendly but other than bringing a new order of pretzel bites nothing was done to try and fix the poor food quality. Maybe if we try Red Robin again we will have better luck.
(3)
Amy L.
Your typical run of the mill chain restaurant burgers. Enough said. Lots of better local burger places in town.
(3)
Trisha G.
Omg this place was a big disappointment. Love the one in Gresham. This one has horrible design for seating its sooo noisey its ridiculous cant even hear yourself think. Service was slow and i mean slow took 15 mins to get soda after asked. Was seated next to a bunch of kids like literally next to. Sat us on a long bench them 10 .ins later sat a group with a kid that literally jumped on me to get to his seat. Like really disgusted with this place.
(1)
K F.
If I could give this place zero stars, I would. Yesterday's experience was the most humiliating, mortifying experience I have ever had in a public place. It was my 25th birthday, and my 60 year old parents and I sat in the bar for lunch. I handed the waitress my DMV issued temporary drivers license and expired drivers license for photo ID (I had to renew), and she immediately went to speak with the manager. When she came back, she said the manager refused my ID. I asked to speak with him, and when he came out, he said that he was not trained to accept that form of ID, and I would not be allowed to order alcohol in his restaurant. The ID I presented was just as legal as any other form of ID they had been presented by other patrons at the restaurant. After explaining to him that my ID was issued by the state, and is a legal form of identification, and offering other forms of legal ID, he refused and rudely asked me, "What do you want?!". I responded that I wanted my food and the birthday mai tai that I was legally allowed to have, and he snapped that he would just get me my drink so I would stop. I thanked him, but maybe 5 minutes later, he returned and said that nobody in that establishment would be serving me a drink or would accept my driver's license as they were afraid they would lose their liquor license. You can't lose your liquor license by following the law. You can't lose a food handler card by following the law. When I told the manager that this is what the DMV issues as a temporary ID, he argued with me and treated me like a criminal at my birthday lunch with my parents, in front of dozens of people. I told him that the next time someone comes in with the form of ID that I had, I could only hope he treated them less like a jerk. He loudly, and rudely, claimed that he couldn't and WOULDN'T read my driver's license. I pointed to where my "Under 21 until...", "DOB..", and "Name..." were, and he wouldn't even look at it. He could read it, he could see that I was of age, he just decided that it was his day to treat someone worse than the rags they use to wipe down their tables. He looked at me as if I was a punk criminal trying to get away with underage drinking. I had been to a wedding the night before, and the staff had no issues reading it when I ordered a glass of wine. I was so humiliated by the manager that I left with tears in my eyes and everyone staring at me as if I was the bad guy. I cannot, in good conscience, promote that kind of treatment, and I will not be visiting that establishment or any other RR location.
(1)
JohnTheWoodGuy J.
Yummmmm... Still one of our favorite places. they also have the best gluten free / dairy fee burger. I do the Whisky River Bbq Burger, no cheese, gluten free bun, and sauteed onions instead of onion straws. Awesome!!
(5)
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Address :12530 SE 93rd Street
Clackamas, OR, 97015
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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J C.
This store in particular seems to be in a decline ever since the remodel a few months ago. They seem to be to operating with not enough staff (long wait times despite empty tables, food taking a long time to come out, ect.) and the restaurant is dirty (sticky tables, menus, tables not bussed, ect.). Last night, we waited about 20 minutes to be seated and when we got a table we waited nearly 20 more minutes to place an order. The waiter in the area went to every table around us but ignored ours. We finally left without getting service because we couldn't wait any longer. It should be noted that there were empty tables all around us so they weren't slammed. They also are now saying they won't bring fries out ahead of time while you wait for your burger due to a new "corporate policy." Yet they will still give you bottomless fries when your meal does come out. Makes sense to make your customers wait without anything to eat, especially when ticket times have been increasing. It's disappointing because this restaurant used to be a go-to spot for our family for a good meal.
(1)James D. H.
This R. R. has a new classy look to the restaurant. Still the same menu, the same employees, the same everything! Our waitress was cool. She did almost spill ranch dressing on my girlfriend but my girl has cat like reflexes and was able to get out of the way of the ranch shower before it got all over her. As is my framily. We can't go places without one of us causing a scene. Hence the "Ranchower". (lol. I kill me!) Our apps were great. Had the mozzarella sticks and the leaning tower of Onion Rings, good golly there was a ton! My BFF R. G. is a gluten free Girl. We asked for a G. F. Menu that took a few moment's to get and then when R. G. asked about Gluten in an item our waitress was unsure if it had Gluten. WE suggested she find out. Did you read that? "We suggested she find out". When it comes to peoples allergies how bout you figure out your job and help us as customers. We did get our answers and my friend was happy. Then our burgers came out. We almost had it all when the person who ordered a Ghost Pepper burger got a regular cheeseburger instead. That was just dumb. How you could mix up a regular cheeseburger with a burger that has ghost pepper aioli, fresh jalapenos, pickled jalapenos and pepper jack cheese on it, is beyond me. 1 has cheese and 1 is covered in fire. Figure it out! All in all it was good. We like burgers and the menu is ok.
(2)Chance V.
This is my first time visit to this place and I have to say I'm disappointed to have brought my girlfriend and my brothers girlfriend here. They whiskey river burger wasn't anything special, only got 5 onion rings all of which here nearly hard or overlooked, you don't get my French frys maybe 14 or so frys. Their appetizer pretzel bits had no flavor almost like eating card board with grease and the cheese that game with it is discolored and seems to have sat in the kitchen for 10 or so minuets, plates and table came loaded with grease or slim of some sort. And their ranch is all watery almost grossed out to leave. I well for sure won't be coming back....
(1)Kami C.
This is my first review typed in FOREVER. So I might as well get the steam rolling now and end with the good ones. So last night on October 17th, 2012 my boyfriend and I went to Red Robin for some dinner after my shift ended at 8pm. We entered and we're greeted within 5 minutes. This meaning the hostess was at the edge of the bar folding stuff and I assume (yes that makes an ass of you and me) she didn't want to use her side vision...however she did apologize so that is a great thing! She seated us and told us our server is Taylor. I KNEW WE SHOULD HAVE SAT AT THE BAR .....simply because I think the service would have been outstanding. We each ordered alcohol and water...when we got our water Taylor said he would be back with our drinks....then our appetizers came! Nothing yummier than HOT & FRESH Mozzarella sticks and onion rings....WITHOUT SILVERWARE. Halfway through our apps...we got our drinks. Now doesn't your drink usually come with your water?! Our food was great and was not a problem. The main things that bothered me were: 1) Umm what happened to "EXCUSE ME'...as I started to grab my yummy wrap I noticed an arm inches from my nose and a pitcher attached to that arm pouring water. What ever happened to "Excuse me for reaching over you OR Would you hand me your glass so I can fill it? Usually I am good about handing the glass but I did not see the water pitcher or notice his reach right away. RUDE! 2) I'm used to a midori sour in a short wide glass with little ice. This glass (which I should have taken a picture of) was half the size of a graphing calculator, loaded with ice, and cost me.....$5.29. Dear lordy lordy I basically had a shot of midori sour. 3) Just the overall customer service was not exciting. The worst server I have had there ever. I grew up in Oregon and was gone for 4 years. Came back in May and been to this Red Robin 4 times now and this time was THE WORST. Never checked on our food, reached over my food to poor a water glass at the other end of the table, and the drink was dinky! Of course....I'll be back...I'll just choose my waiter! The area I hate to sit in (the booths by the bathroom) will be my new spot because those girls and manager know how to provide service!
(2)Kate D.
The food is pretty much consistent here, in a good way, but there is always a long wait. I understand that a place like this can get busy and form a waiting list, but I have waited here numerous times when there are empty tables ready for people to sit at. Also, service can be slow at times. Maybe they just need more employees, I am not really sure.
(3)Jeremiah F.
Super cute staff. Tables are slanted to one side on the 1/2 booth seating. Kinda annoying. the burger that has the pineapple on it was awesome! its always awesome! be sure to tell them how you want it cooked. standard for them is medium well. i like mine well done.. i have seen what uncooked burger can do to a person. it isnt pretty. they had bottomless rootbeer floats! ARE you kidding me!!! fat kid heaven homie!! they did keep the fries coming..im not complaining! its red robin!! come on, it is what it is.
(3)Phil K.
Jennie - you rock! Great service! And Red Robin USA, you rock. Bottomless rootbeer float with soft serve ice cream, just amazing. Best float I've had, so creamy and smooth, for only $3.19. Oh, food was pretty good too, ha. Excellent steak fries. Please, oh please, if RR USA is reading, teach your CDN counterparts how it should be done.
(4)Tyler R.
What's red robin all about you might ask? Welp it's all about American burgers and bottomless fries.... Or so we thought.... This is a restaurant I grew up going to and have watched it changed. I feel that they are trying to get away from the classic American styles and going towards the fancy downfall. They remodeled here and it's like they took out some seats. This red robin is busier than ever. Be prepared to wait and wait and wait to get a seat. Food is red robin food but it's hard now to just get bottomless fries before you order! If you have time to waste? This is your spot. Patience is required here!!
(3)D C.
Debated on 1 or 2 stars because food was good . However the the restaurant was filthy . The booth, the carpet, the restroom (eeww),and the kitchen (yuck) saw it as we exited. $3 for each iced tea? Ridiculous. Won't be returning . Our and our guests feet stuck to the floor !!!! Follow-up from corporate after providing them feedback: 3 emails all asking for the info I already gave and listing the wrong address. Won't be returning if this is how they take care of a customer. 9880 SE Washington St. Portland is the address of this very inferior restaurant Last update, after 2 hrs of back & forth, corporate got the address of the store corrected and apologized and offered a gift card to return.
(1)Debra B.
EVERYTIME we have come here something gets messed up. Today they put in the wrong order for my husband and they gave me the wrong side. I'm not sure why I subject myself to this anymore. Update: if I could seriously give them negative stars I would. Today's visit was excruciating awful. First off, with Chevys being closed and a new restaurant under construction, what ever company is doing the work has decided to take out about a third of the parking spots, in an already crappy parking lot, we ended up parking across the street (not a big deal). We went there as a party of 5 + 1 child and got seated in about 30 minutes , 10 mins from what we were told the wait was. We got seated and 10 minutes later, the waitress came to get our drink orders, we decided that we were ready to order at that point. 30-35 minutes later, we got our food. We had also ordered an appetizer of onion rings which didn't come until the rest of the food got there. The food was mediocre at best. All of the food temperature was on the verge of being cold, not sure how long it was sitting in the window before it was picked up by the server but it was bad. My burger had a hardened bun and when I sent it back to get redone, it came back missing an ingredient (bacon). I do not know what happened to this place but it is in a sad state of affairs. Note: when I sent my burger back, I expected to talk to a manager.....not so. I will be writing to corporate as it was extremely disappointing.
(1)Martin F.
Red Robin - Yumm! They live up to the hype for us. Unlike many of my massive meat eating brethren, as I've aged I've come to appreciate a lighter fare. (I've also come to appreciate a less expensive option.) We didn't have any wait and our order was taken quickly. (Hint: ask for a refill on the fries before your food comes. They don't have a problem with it and it gives you something hot and tasty to eat while waiting for the meal with no additional charge). The Tavern Double is their answer to the Big Mac - two all beef patties on a sesame seed bun. RR has expanded the number of Tavern Double's that they are offering and the smaller size is just about perfect. On this trip, I ventured out to try the "TurboQ" Tavern Double - "Triple S" sauce = kind of smoky, a little sweet BBQ sauce, and Pepper Jack cheese. It was tasty and like every burger comes with their amazing all you can eat steak fries. Fresh, hot, crisp on the outside and tender on the inside - I get hungry just thinking about them. The service is fairly typical, cheerful, efficient. The place is always fairly crowded and somewhat noisy but not to the point that it was uncomfortable for us. The peach ice tea certainly lived up to it's name. We've been there before and we'll be back. It's consistently good, the wife can get a margarita with her meal (try that at MickyD's!), the prices aren't too bad - $20 for 2 + tip + alcohol. That's pretty much the bargain price to be seated, have someone take your order and have the food brought with a fairly extensive beverage choice. Who can complain? The time previous to this visit we had their new "donut tree" dessert (or something to that extent) - similar to their onion ring stack - but with fried mini donuts and a nice assortment of dipping sauces. If we weren't already full after our meal we would have gone for that again - it's mighty tasty.
(4)Kayla G.
This restaurant is so hit and miss regarding food it's almost laughable. One day my food will be hot and delicious, then the very next day it will be cold and delivered to me wrong. So many ups and downs it's hard to call this a consistent, good restaurant. The staff is hit and miss too.
(2)Jason A.
Getting better, give it a try!!!! I decided to give Red Robin another try after my last review. They were quick to message me and get more information which I appreciated, and I was able to speak with management which showed their concern and care for their customers. That goes a long way with this reviewer. I went back with my parents a few nights ago on a Saturday night. I was very surprised to see the complete remodel. It looks fantastic. They've painted, and re-configured their walk in and waiting area, making it customer focused and much quieter. I never cared for the kids room with games and loud noise. It was busy as expected, and we waited about 15 minutes, which was more than fine with me at dinner time on a busy weekend. I especially appreciated the young man at the check in keeping an eye out for an empty booth in the bar area, and when one opened they called us over. Food was very good, and a much better improvement since my last visit. Service was spot on and very friendly as well. I ordered my usual veggie burger and we all split an onion ring appetizer which was really nice. I assumed we'd be waiting a bit for food, but they were able to get things out in plenty of time, and our food was hot. Only negative here was that I had ordered cheese on my burger and didn't come with any. I knew this was an extra charge which is the norm these days so I brought it to the attention of our waitress. She apologized and quickly offered to remove the charge from the bill. I would have appreciated it slightly more if there was an offer to remake my burger, but it wasn't too important so I didn't sweat it. People get way too upset about little things like that anyway. Red Robin seems to have come a long way in recent months. Perhaps the expediting could still be a bit better and has a few kinks to work out, but those things are just going to happen in a busy restaurant from time to time. Overall, I'm pleased to see some changes here and I'll be happy to return. Check this place out and their great new remodel, you'll be pleasantly surprised!!!
(4)Kevin B.
We've been here a couple times, it's a good place to eat if you want a gourmet burger. I try to couple different burgers and do like their onion rings....
(3)Yen N.
Everyone complained about their parking but we just pulled right into a parking space right at the entrance at 6pm during the holidays. It wasn't until we walked out to the car when we realized we parked in the "to-go" parking space. If we didn't know, we're not guilty! Beside from that, our expedience was surprisingly pleasant. We avoid chain restaurants because we just don't enjoy the food as much. Burger was good, price was more than fair for a fresh burger compared to how expensive you pay for fast food these days. This is definitely a group/setting. Tons of birthday celebrations so it's loud.
(3)Amanda S.
Awful! Was told 45 minute wait for our party of 14 and we are still waiting...1 hour and 20 minutes. Manager came and talked to is and basically said, that's life. We have watched SO many parties that came in WAY after us be seated. Obviously they are not running things well. Nothing was offered to us to compensate us for the ridiculous wait! Completely unacceptable with half out party being kids! Don't come here if you have more than 4 people! UPDATE: Manager came and said appetizers will be waiting for us...something at least! Servers were awesome and helpful after our super long wait so that makes up for it a bit! Thanks wait staff! They salvaged the bad situation and turned it into something good!
(2)pelkey s.
I read the other reviews and got a little nervous about go here last night. But I do love Red Robin and I got a notification that their newest burger called the Uber Burger was out. I usually frequent the Eugene location but I was in Portland on business. We got there at 6:30 and were told there would be a wait of about 10 or 15 minutes. We had the option of the bar which had a huge booth (there was only two of us) they encouraged us to sit at. The area was cozy and comfortable. I asked for the Uber Burger with a Sam Adams Octoberfest. They said they were not going to start selling the burger until Monday. My wife asked if the server would ask and see if they would cook one up for me. The answer was yes, and that's good customer service. The burger was amazing and the fries were so fresh I had to blow on them before I ate them. Good Ol Red Robin.
(4)Helena G.
I've been coming here for years and it's still one of my favorite chain restaurants! Great food, easily customizable, and my favorite- UNLIMITED SWEET POTATO FRIES! We love coming here when we're trying to stick to a gluten-free diet because they do a wonderful lettuce wrap of any burger/chicken sandwich you want! I've never had to wait, or if there's a line to check in we go sit in the bar where there's free-for-all seating! They recently took away happy hour but also lowered some of their pricing so it all evens out!
(4)James F.
smaller portions - increasing prices - terrible remodel -- nice job destroying 40 yrs of history... never fun to wait 30 min to get a table and then wait another 30 min to get cold food unhappy understaffed restaurant with staff and managers looking like they are hating life corporate must be drinking the steve carley kool-aid will go to killer burger next time
(1)Hayden W.
Okay, I was here a few months ago, the service was crappy but the food was good. Our waitress Jamie was a doll and provided excellent service and was prompt, and greeted us with a genuine smile (not like those fake smiles people often give). Our food arrived in a timely manner. I ordered a Guacamole Bacon Burger, but to my great disappointment, they forgot to put Guacamole on it... yeah, the Guacamole was forgotten. How does one forget the Guacamole on a Guacamole Bacon Burger you might ask? I'm still trying to figure this one out.
(3)Yasmin L.
Went there with my family of 6 on a Sunday night. 30 minute wait but that is the usual with them they are always busy, and that was not a problem. 20 minutes after we ordered we were informed that our server or the kitchen not sure which lost our ticket and we had to place our order again and wait another 30 minutes to get our food. Our server was apologetic and offered to have the manager come by but he never showed. I was a little disappointed that I wasn't offered fry sauce with my meal. We weren't checked on during our meal to get fry or beverage refills either. It was my husband's birthday and to our children's disappointment we were in no mood to even mention to our server it was his bday. The bill came and we were expecting some sort of discount for our one hour wait but there was none. We arrived at 6:00 and we left at 8:13..thank god for smart phones I don't know how much longer I could have entertained 4 children without one.. Next time we will go to the ram across the street. Red Robin is no longer my family's birthday dinner spot.
(2)Michael B.
With the way the food prices here keep going up and the size and quality of the burgers keeps going down and/or getting smaller I will no longer eat at Red Robin restaurants.The new burgers now start at about $11. and go up to over $14. Next they will be eliminating the original burgers that are $9. to $10. And yes, I've noticed the last couple of times eating there that not only the long time burgers are getting smaller but also the new $11. plus burgers are not any larger that the less expensive burgers. So Red Robin I'm done, there are other great burger places that I can at least get a full stomach and a great burger for a lot less than $11. to $14. I will post a picture of the minuscule $14. burger.
(1)Cassandra C.
We decided to go to Red Robin after about five years of absence. We were feeling the "cool" burger experience with a full bar and fun ambiance. Ten years ago Red Robin was known for its fun great food, burgers cooked to order and general casual awesomeness. I do not know what happened to this Red Robin aside of the fact that they have been through the full bloom of a now heavily built up area. With the Clackamas mall, trendy new restaurants and high concentration of shopping traffic this Red Robin died inside. Our time there was pretty bad. It was really bad actually. It was enough for me to email the company in distress which I usually avoid. It broke my heart to pay for our meal. Only two members of my party ate some of their food and they were very unhappy with it. The rest of the food was taken away at the end of the meal with one bite taken and a server who did not ask us why. We ordered the appetizers of Fried Zucchini and fried fresh Jalapenos. Why? The Zucchini was not mushy or oily, it was still to the bite and fresh tasting. I will give them that. The batter itself was overcooked and greasy. They mixed the two appetizers together creating a glob of fried jalapenos and zucchini. Two or three bites in and we were done. A drink order of Crown Royal Whiskey on the rocks tasted like a hard candy. The glass was unwashed and still had the residue of whatever fruity cocktail had once been in it. This is unforgivable. We asked the server if perhaps they had accidentally served us a flavored whiskey but were informed they did not carry any flavored whiskey. It was simply a unwashed glass. The burgers that we ordered, we all ordered "as rare as you can do them". We know that most restaurants have to cook to a certain temperature for health regulation reasons. Red Robin in the past has always been able to provide some good tasting beef at medium rare while staying within those guidelines. They cremated our burgers. I have to admit that I was shocked almost to tears at my over ten dollar burger which came without most of the listed toppings and was burnt. It was a deep grey color on the inside. I could not eat more than one bite. I had the Prime Chophouse. I dislike McDonald's burgers, but even theirs would taste better. I will never go back to this location. We were ignored by our server. Our meal was not good. My heart broke for a use-to-be great restaurant.
(1)Brian S.
Red robin I'm sorry you used to be good. And now you're bottomless fries are skeletons like you almost have to wait an hour for another round. You have added way to many food items to the menu which can be a peeling but if all are just sub par then who cares . You used to do good burgers and sandwiches. Now it seems nothing more then a over priced fast food chain.
(2)LD M.
Classy chest tattoos, bad hygiene & cigarette perfume sums up the servers here. Customer service was the worst of any place we've ever been. They don't offer fries while you wait anymore, when they do come, they are frozen. I sent them back. Don't go, any place in the area will be better! Literal crap.
(1)Susie P.
Yikes. I don't know what I was thinking eating here, but I have had decent food at other Red Robins. Being in the middle of the food wasteland that is Clackamas, this seemed like a safe bet. It was a debacle. Cold fries, gross mac n cheese (you know it's bad when the kids can't even eat that) and a half thrown together salad with overcooked chicken. No thanks!
(1)Julia S.
Now, I'm a diehard Red Robin fan. I know what I'm going to get each time, and each time it's sinfully delicious. This review is based on service. When I met my friend here one night, we were placed at a two top right near the kitchen. Not an issue, except that we rarely saw our server. It took 20m to get our drink order, and by then I was so Hangry (Angry Hungry) I just ordered. Off our sticky menus. Ick. My final gripe has nothing to do with RR directly. The parking is ALWAYS atrocious. Thankfully, the Chevy's next door closed, because typically I didn't even try their lot, but would trek over to Target's lot and play a real life-and-death version of frogger while running across the street to the restaurant. This time, I circled several times before I gave up. Thankfully my friend found a spot and shuttle bussed me back to my car.
(1)Tony H.
I really enjoy going to "RED ROBIN" they have great service, and are very warm and inviting.
(5)Tony D.
I could seriously eat there every day! Always great service and always great food. The problems are with the lack of parking and there is usually always a wait.
(5)Jeff S.
Writing a review of a big chain like Red Robin seems pointless as they will never reach a 5 star average and most know that their expectations should be lowered because it is a big chain restaurant. It misses the local flavor and folksiness. At any rate here's my review - - Haven't been to RR in a looong time but decided to go for my birthday as I had a free Birthday Burger waiting for me, and I really like free. I went with my 11 year old son...because I really really likes free. Well, I guess the old adage "you get what you pay for" is true. I had the Burnin Love burger and the boy got Clucks and Shrimp. The food was subpar at best. The burger was a soggy mess and tasted sort of ok. The bottomless Strawberry Lemonade was good but mine certainly had a bottom as the second one I asked for never arrived. I asked for some milk as I knew my Burnin Love burger was going to be painful later, and milk does an amazing job of taming the savage beast. When it finally arrived, it was warm and un-needed. The server started out good but proved to be rather inattentive and her tip reflected my opinion of her service.
(2)Whitney A.
We come here often, at least twice a month. Never have we had service as bad as today. We ordered the Bonzai boneless wings and she brought out their buzzard wings, we asked for the correct ones and she brought out wings with BBQ sauce on them and then she finally realized she again brought out the wrong one and brought us the correct appetizer. At the same time the correct appetizer was brought out we ordered our entrees.. An hour later our food is brought out and it's obviously been sitting a while. My BBQ chicken wrap has soggy lettuce that just disintegrated in my mouth. The top was crispy as it had obviously been sitting under the heat lamp a while. My sons Mac n cheese was HOT on top and cold in the middle. Our drinks were empty and we had to flag our waitress down for refills. Basically, the food is USUALLY amazing, but don't sit in Arie's section. ** Update- I wrote this while still waiting for my second round of food to show up, the waitress ended up taking off my entree from the bill and as we walked out the manager offered us a $15 gift card. It doesn't make up for the terrible service/experience but at least they realized that something went wrong.**
(1)Mylissa H.
Went to the Clackamas Red Robin to celebrate my birthday on a Friday night. It was 6:30 and it was a 1/2 hour wait, once we got seated it was another 20 minutes before being waited on. We ordered margaritas which waiter kept saying they would be up shortly and another 20 minutes. . No water, napkins or silverware in the meantime, then when our food did arrive the fries were cold and the bugers warm not "hot". We had let waiter know it was my birthday and still forgot at end of our meal, reminded him again about the birthday sundae which was delivered. End of dinner the bill came and to our surprise we were charged $1.99 for it. The restaurant has many upgrades and pretty, but service and food rated less than 1 star. We will not return.. sad :(
(1)Trisha G.
Omg this place was a big disappointment. Love the one in Gresham. This one has horrible design for seating its sooo noisey its ridiculous cant even hear yourself think. Service was slow and i mean slow took 15 mins to get soda after asked. Was seated next to a bunch of kids like literally next to. Sat us on a long bench them 10 .ins later sat a group with a kid that literally jumped on me to get to his seat. Like really disgusted with this place.
(1)Gary K.
We have been to this Red Robin many times. The parking lot is always full, but they do have overflow parking down the street. Most of the time the service is just ok. The wait staff is young and hit and miss. Last week we went and three of our four meals were wrong. This is not the normal and they did give us a card for a free appetizer when we return. I will continue to go to this Red Robin because my kids like the food, but I would not go with just adults.
(3)Cassandra C.
Red Robin To Go is my summer go to so far this year. $10 salads that cover lunch and dinner, don't require me to turn on my oven, allow me to read my book with a glass of water at the bar and the possibility to call ahead (yeah, right, I'm not a planner that way). I'm a big fan of this chain for more-than-a-drivethru-experience meals. Literally every time I've been in, someone else has To Go for a tavern burger. I don't know what that is but people love it. I love their salads and wraps. Their Avocobbo salad has avocado, bacon, bleu cheese, olives, tomatoes, hard boiled egg and your choice of dressing with a slice of foccacia. Their honey mustard is better than anywhere else's I've tried. It can definitely get expensive if you order drinks while you wait, I would steer clear of that. Otherwise, your ten dollar salad becomes a $40 night on the town. Bonus for awesome parking!
(3)Caitlin L.
This used to be my favorite place to get a burger. USED to be. Over the past few years the quality of the burgers have just gotten worse and worse. Mine has come to me cold and dry and the condiments are soggy and the burger just makes my stomach upset afterwards. I still like the fries, however their quality has gone down too. Some are soggy and the potato tastes awful, and then some are crispy and good. I always regret eating there, and so I think I will spend my money on a better burger elsewhere.
(2)JP R.
I recommend the chicken wrap with BBQ sauce! Really good. Especially with the bottomless fries (if u get the right waiter who will give them to you). Service is a crapshoot depends who is working. Can be great, can be bad. Food is always good American fare. Burgers are good too of course. Stay away from the arctic cod sandwich ... Very dry. Food is always good consistently, except for that cod sandwich.
(3)Dawn O.
Red robin has great food . The wait time to be seated was fast we came here at dinner time . We were seated within 10 mins . Our server was fast with taking our order . We ordered the smoke and pepper burgers they were perfect! I would recommend red robin and will come back here again !
(4)K F.
If I could give this place zero stars, I would. Yesterday's experience was the most humiliating, mortifying experience I have ever had in a public place. It was my 25th birthday, and my 60 year old parents and I sat in the bar for lunch. I handed the waitress my DMV issued temporary drivers license and expired drivers license for photo ID (I had to renew), and she immediately went to speak with the manager. When she came back, she said the manager refused my ID. I asked to speak with him, and when he came out, he said that he was not trained to accept that form of ID, and I would not be allowed to order alcohol in his restaurant. The ID I presented was just as legal as any other form of ID they had been presented by other patrons at the restaurant. After explaining to him that my ID was issued by the state, and is a legal form of identification, and offering other forms of legal ID, he refused and rudely asked me, "What do you want?!". I responded that I wanted my food and the birthday mai tai that I was legally allowed to have, and he snapped that he would just get me my drink so I would stop. I thanked him, but maybe 5 minutes later, he returned and said that nobody in that establishment would be serving me a drink or would accept my driver's license as they were afraid they would lose their liquor license. You can't lose your liquor license by following the law. You can't lose a food handler card by following the law. When I told the manager that this is what the DMV issues as a temporary ID, he argued with me and treated me like a criminal at my birthday lunch with my parents, in front of dozens of people. I told him that the next time someone comes in with the form of ID that I had, I could only hope he treated them less like a jerk. He loudly, and rudely, claimed that he couldn't and WOULDN'T read my driver's license. I pointed to where my "Under 21 until...", "DOB..", and "Name..." were, and he wouldn't even look at it. He could read it, he could see that I was of age, he just decided that it was his day to treat someone worse than the rags they use to wipe down their tables. He looked at me as if I was a punk criminal trying to get away with underage drinking. I had been to a wedding the night before, and the staff had no issues reading it when I ordered a glass of wine. I was so humiliated by the manager that I left with tears in my eyes and everyone staring at me as if I was the bad guy. I cannot, in good conscience, promote that kind of treatment, and I will not be visiting that establishment or any other RR location.
(1)JohnTheWoodGuy J.
Yummmmm... Still one of our favorite places. they also have the best gluten free / dairy fee burger. I do the Whisky River Bbq Burger, no cheese, gluten free bun, and sauteed onions instead of onion straws. Awesome!!
(5)Kirsten D.
Best milkshakes ever! I went here yesterday with my boyfriend for a quick lunch after seeing a movie, even though I wasn't really hungry. We ended up getting just the steak fries, a milkshake for each of us and he also had a strawberry lemonade. Personally, I prefer my lemonades (whether it's plain, or has fruit) more lemony tasting than sweet, but he loved it! He got a little mad when I insulted his fries, though. xD I honestly don't see what the hype is with the fries. Sure, they're thick and the sauce we got was pretty good, but they're too soft for me. I like my fries a little crispy on the outside. There was this seasoning bottle he put on them, and for me it was too salty, but it was still okay. I wanted to grind pepper on them, but he wouldn't let me. Anyways, the milkshakes were thick, creamy and "Oh my god, this is amazing!" I literally had a mouthgasm. I recommend getting one next time your around a Red Robin. Plus, the wait wasn't too long either. Less than 10 minutes!
(4)Leilani H.
I order the 5 alarm burger often from here. Sometimes I don't even dine in and just carry out. Great service every time. The atmosphere is friendly and lively. If you're into spicy burgers, try the 5 Alarm.
(5)Home B.
Looks like they have a new menu. They still has the same classics and their bottomless fries...but to my delight I noticed they have bottomless sweet potato fries! Also the kids mac and cheese is awesome.
(4)Nicole G.
The food was good, typical red robin. I always love their BBQ chicken wrap and of course the strawberry lemonade! Service was good. Had a very friendly girl seat us. I'd go back!
(3)Michelle L.
My husband and I attempted a date night. We were going to kick it off with dinner at Red Robin. 5:30 on a Thursday night and there was no parking in the lot shared with a neighboring restaurant. So we went to the adjacent empty lot, and proceeded to be scolded by the 80 year old security guard. Thanks for making date night a failure because you couldn't invest in more parking.
(1)Geoffrey H.
Red Robin Gourmet Burgers is by far one of the best. No matter what is ordered from the menu, one can expect, YUM. Cant go wrong with a classic crispy chicken burger or fish n chips. I probably receive exceptional service simply cause I know a waitress. Had a craving for fish n chips one day after work. Simply phoned it in and was ready by the time reaching Red Robin in Clackamas. Not too picky when it comes to food but I know what I like when I taste it. This place gets my YUM award.
(5)Dewey S.
Had a great experience. The food was good, as usual. We were the first customers on a Sunday morning so everything was quick and ready to go. Our server, Colton, was awesome.
(5)Kathryn K.
Good french dip. Ajus could have been a little more flavorful but otherwise a good choice.
(4)Erin L.
I don't go to Red Robin that often, but when I do I always have the crispy chicken sandwich. Everything is fresh and always tastes good. They have a really good variety of foods and who can resist their mud pie. I like that on their menu now you can substitute a salad or fruit for french fries or add something to your order for not very much money. I usually go to the Clackamas location and have never had a problem. Red Robin isn't my first choice, but I am never really disappointed when I do go there.
(4)Paul P.
What happened to Clackamas. I grew up coming to this Red Robin all the time, and I remember the servers being super nice, and the atmosphere in general being very welcoming. My family came here for dinner, and from the moment we walked in, I felt like we were in a completely different area. Once we were seated, our server paid no attention to us. Further, the place was not busy, ad when we asked for a basket of fries, her response: "I can't guarantee it since we're very busy right now." For one, who says that? Isn't red robin known for bottomless steak fries? If your establishment is built upon that motto, you better live up to it. Secondly, I took one look around the entire restaurant and I can count many empty tables, so clearly this server did not have a sense of her surroundings. Once our food came out, it was fine, but I had lost my appetite due to the poor attitude of the server. As we were leaving, and putting on our coats, another waitress said, "please move along" while using jan motions pushing us. Wtf?! I was about to give her a piece of my mind. I don't know what happened here, but this place has just gone down hill like there's no end. The servers act like they are from the trailer parks, and have no proper training in customer service. It's sad that the happy valley area has gotten so ghetto. I blame it on the MAX train system coming in, but that's still no excuse for service at a restaurant to be sub-par. I hope the managers of the Clackamas Red Robin train their staff in proper service and etiquette.
(1)Laura C.
Normally, chain restaurants like RR are not high on my priority list of restaurants, but my co-workers got me to sign up for their birthday club - to get a free birthday burger. Not that chains don't have good food; but you've been to one RR, you've been to them all. I like originality. However; there's no disputing they make a really, good burger! Having gotten my free birthday burger email, I decided to use it today after church and split it with my mom. Then my brother decided to tag along. So much for walking out of there without spending a penny (besides tip). When I arrived, my mom had already been seated. She gushed about how sweet the waiter was; having brought her a refill of soda without her asking (must be bottomless like the fries??) When our server, Taylor, greeted us, I explained that we were there for my free burger. Instead of giving that surly look some servers give (my guess is they're questioning whether you know to tip on on the entire bill before the discount), Taylor smiled and was all "Sure! Great. No prob. What can I get for ya?" Without asking he then brought us our burger, split in half. The cook also divvied up our sweet potato fries. Taylor asked how we liked the meat cooked and like a good server, he took note that we wanted it well done. The chef then followed orders and cooked it well (so often they do not and my meat comes out bloody). The Bleu Ribbon Burger my mom and I split was to die for! I knew I couldn't go wrong when I read the description ("Basted with a tangy steak sauce, topped with crumbled Bleu cheese and crispy onion straws, lettuce, fresh tomatoes and zesty chipotle aioli on an onion bun) and every bite melted in my mouth. My brother and I got into an argument, so Taylor diffused it with more of each kind of fry (I didn't think we'd asked but it shut us up). Yes. Not only did we tip on what would be the whole bill, but we gave Taylor 20%. If only every server were the genuinely nice! (I've had mediocre service at RR before, so Taylor brought their 3 star rating up to a 4) I'll be back for sure. This time next year. ha ha
(4)Terry C.
I've been to this place a few times. Most times the experience has been alright, but this time around ugh...slow, slow and slow. I hate to complain, I really do, but this week is just not a good week if your me. I just got done playing a game of kickball and the GF and her roomie wanted to get something to eat. So we opted for Red Robin and Clackamas. We had to wait for her roommate so we started with just a chocolate milk shake and some fries. Typically you think water comes in first, no way I should have to wait for water while waiting. It should really be one of the first thing that comes to a table. But we had to wait for the shake, thus the waiter brought it all at one time. Very annoying. We asked for straws but it never came until we waived another server who looked confused by the scene of people waving, than our server remembered about the straws. Dinner came, went and the left over just stayed on the table. The wait staff never really asked us if we needed any boxes or tried to help the waiter. We had to wait quite a while to get boxes for the left over. The cantaloupe that comes with some of the meals, mushy, awful, not even fresh. It was rubbish. I'm sure the waiter is a good guy and a good server but I'm not sure if he was over whelmed or just plain forgot about us. A part of me thinks he just kind of gave up on us because he was tardy. My theory is that they saw the clock hit 9 and was releived that they survived a crazy night, unfortunally you need to finish what you start, and this didn't happen.
(2)Vickie V.
Valentine's day, the Server was so nice! Everything was hot when it came out. Mozzarella cheese sticks and onion rings to start. Hot and delicious! I hadn't really liked onion rings before tonight, and these were great. (Can't eat too many tho) Then, We both decided on the bacon cheeseburger, but I wanted mine on the chaibatta bread. (sry spell check needed! Lol). The burger was hot and juicy, bacon was crunchy and lettuce was crisp. But I was disappointed in the bread I chose. I thought it would come toasted (ya Kno like in the pictures of the burgers), so I didn't ask for it to be toasted. I think it would have been soooo much better if the bread was toasted. The strawberry lemonade has real strawberries! And not the fake syrup stuff that makes your throat close up while the trying to drink it and breath! (Like Wendy's! Lol) We have been here before and will come occasionally, but it was great service and food. We will continue to return as long as everything stays great!
(4)Andrew S.
For a place that specializes in Burgers. Mine has always been average. Usually overcooked even though I ask for medium. Fries are okay. It's average and service can be slow. I have tried about 3-4 Burgers. Blue cheese, Spicy, Hawaiian, Mexican/Guacamole one. All were tasty, but the meat is always average at best.
(2)Jacob V.
I know this is a chain restaurant but they are pretty consistent in what they serve you. If you have a problem they will take care of it no questions asked. Plus they usually have a monthly special.
(3)Kelly H.
Last night my family had the pleasure of being served by Shay at the Red Robin in Clackamas RR is normally the place we go when my 5 year old gets to pick dinner out and I'm usually resigned to a nice, young, kind of vacant server who ushers us in and out in a hurry. Which is totally fine, I'm not there for 4 star cuisine. However, last night, it seems we got the 4 star cuisine server. Shay was delightful, and so helpful. We had many special requests around the table, and she accomodated all of them with a smile, thrilled my son by bringing him a refill on chocolate milk without asking, and bantered sweetly with him, taking the time to make his celebration dinner of his choice special. Yes, the food is basic, but they make a good hamburger, and the fries are fabulous. We don't go there strictly for the food, it's more about the experience for my little guy, he adores Red Robin. It was just so nice to have a great server for once.
(5)Marla H.
Went for quick lunch with my daughter and just wanted to give a shout out to our great server Linnea. She was all over it and hooked us up with extra fries to take back to work for my homies who stayed back to watch the shop. She even got my daughter a soda to go...wow I guess I never even realized they had to go cups. Very friendly girl, give her a raise!
(4)Jon F.
When seated the seats were dirty and the table was wet. The hamburgers were disappointing for what you paid. We had to ask for everything we needed and it was not very busy. Other Red Robins have been good but there must be something about this one that just doesn't seem to cut it.
(2)Chris L.
Going in my expectations were low. These franchised, cardboard cut out establishments have come to disappoint me. Places I once longed for as a child, and thought of as culinary Mecca's in my adolescent years, have turned into bland shove and grind processing depots, catering to middle class America's increasing waist lines with large portions, affordable prices and water downed entrees. Chili's, The Olive Garden, Claim Jumper, the Old Spag Fag...all previous favorites, but now more likely to produce a night of intestinal agony then satisfaction for the palate. So when the TLB and I were running errands and found ourselves famished, with a teething and cranky Lil' Dictator on board, we decided to give Red Robin a chance. A noisy and demanding 10 month old doesn't stand out when competing with 7 overly excited Twilight loving cheerleader rejects, proudly displaying their 37 pieces of flair while signing a Red Robin remix version of the Happy Birthday song to Brandy who's celebrating her (wink, wink) 29th birthday...again. Plus they give out free helium balloons. And to our 10 month old male diva, this is a big deal, as well as a temporary distraction to his part time job of throwing food items to the floor. Red Robin does a decent job on their hamburgers, and the large selection of choices definitely ups the ante. Now I'm not suggesting that my Bonzi Burger was gourmet, nor did it have me dive bombing fellow patrons tables while doing my best Long Duc Dong impression, but it was good. And I didn't spend the rest of the night on the shitter trying to calm down a spastic colon with aromatherapy candles and Peter Cetera's Greatest Hits. Plus they have some decent looking salads and the bottomless fries aren't a bad deal either. Service could have been a little more prompt, but when the waitresses are constantly being called upon to create lasting birthday memories through interpretive song and dance routines, it is a little more excusable. Overall, decent food, decent price and a decent experience.
(3)Amber H.
I always come here for milkshakes and love them!! I have had some bad restaurant experiences at other places and whenever I would try and talk with a manager on anything, no one ever gets back to me, it gets put off and then I just say forget about it. One night I had a small problem here and decided to go ahead and send in feedback just to let the restaurant know. Jim the manager was VERY PROMPT at getting back to me on my review. He had called me after 5 and I was driving home, he asked if 3 the next day would work and I said yes. Sure enough he called me right at 3 the following day, we discussed what happened and I was glad to notice he actually listened to me. This is great customer service to me, as I've been in situations where some people really didn't care if there was a problem. Thanks Jim, I will always come back here for my milkshakes!!!
(5)Robert D.
Tortilla soup was on point! Burger was hot and fresh. Jason was my server and an excellent one at that. All the negative yelpers for this Red Robin are Zombies!!!!!!!!
(5)Trisha S.
Very disappointed. Visited this location on Saturday evening around 6:30. Sat at the bar due to too long of a wait for a regular table. One bartender, Kristina, for the entire restaurant (first mistake). Lost our appetizer order (second mistake), onion rings did not arrive until after our burgers and after we complained about not receiving them. Waited 45 minutes for 2 burgers. My burger, which was a Burning love with chicken and sweet potato fries, came out, cold and completely soggy. Almost as if it was a mistake from another order that had been sitting in the window for two long. Even the fried jalapenos, which make the burger, were a soggy mushy mess. I ate the chicken out of one half of the sandwich and left the rest. The bartender asked me if I would like a togo box to take the rest home and I told her, no the sandwich was completely soggy and I couldn't eat it. At which she said she was sorry and proceeded to get our check without even seeing if we wanted another beer or dessert. It was handled very poorly and after the mess up with our appetizer I didn't want to be "that" customer who does nothing but complain. But when you get terrible food and not so good service someone needs to know about to so that maybe it doesn't happen to someone else. I hope that this review will help them to make some changes to their procedures. But at this point, I have no desire to ever return to this restaurant.
(1)Jenn V.
This is by far our favorite place to eat in the area!! Consistently good food and quick, friendly service. We even love the new Red Robin Royalty program they started!! Two thumbs up...
(5)Tyler C.
Red robin is always delicious with a great menu. It is extremely kid friendly ad you don't have to worry about how loud they can be. The staff is always friendly and helpful. The honey mustard is by far the best I have ever had.
(5)Kyle R.
I've been to this location probably 1/2 dozen times...with only 1 good experience. The wait staff is always in a hurry, as its a busy location. So they often forget things...drink refills, apps, sides, whatever -- they miss it. That famous "happy go lucky" Red Robin service mentality is lost at this site. Sure they smile, but its so forced and basically beyond stupid/funny. Twice they have forgot my starter dinner salad...'cause as any salad lover knows, a good dinner salad is essential to a good meal experience. Anyway, I usually end up going back to this location due to its location...and not because its a good one. Oh well...they still make very good national chain food.
(2)Josh J.
This review only applies to the food as I have only had the take-out here, so I have no idea how the service is. Generally I don't like these chain places, but my office keeps ordering our monthly birthday lunches from them and now I'm hooked! I mean DAMN they have some awesome hamburgers!!! the onion rings are amazing too!! I like the Royal burger, but it probably is a 1000 calories by itself. Be ready to loosen your belt a notch after eating here, everything is super high calorie!
(4)Jeremy F.
probably a 3.5 but I rounded down, kids love it and I like it.
(3)Katherine L.
I got the free burger for my birthday so we went there for dinner last week. The restaurant was remodeled from the last time I was there so it was a nice change. We had to wait a few minutes before we got the table. When we ordered our food, we were told by the waitress that the kitchen was backed up and we might have to wait for a while before we can get our food. Finally the burgers arrived. Mine was great, along with the fries and all those fancy dipping sauces. I love their new dipping sauces for the fries. It is a nice change from the normal ketchup and ranch dressing. Overall it was a great dinner and I was overstuffed with burger that I don't think I can eat another burger for a while. The waitress was super nice and friendly. This is a good place to come back whenever I have a yearning for a big juicy burger.
(4)Jerry P.
A great place for lunch! I like the food here a lot. Not just burgers but fish, chicken and other great choices. Today I had the clam chowder along with the seafood scatter. So good. I like the Clackamas location not just for the food. I look forward to sitting in the bar area and having Kristina as my server. She is very nice to her customers and very attentive. Red Robin YUMMmmmmmm...
(5)Andrew L.
every time this place is amazing... the royal burger is the best and has everything on it... when we got there i was very very hungry. they were so nice they brought out some fries early so i didnt eat my napkin!!!
(5)Elizabeth L.
Our appetizer of pretzel bites with cheese were like trying to bite a tiny rock in half, second try wasn't any better. The croissant that my sandwich came on was stale and dry. The batter on the shrimp and chicken was burnt on some pieces and under done on others. Our waitress was friendly but other than bringing a new order of pretzel bites nothing was done to try and fix the poor food quality. Maybe if we try Red Robin again we will have better luck.
(3)Amy L.
Your typical run of the mill chain restaurant burgers. Enough said. Lots of better local burger places in town.
(3)Tyler R.
What's red robin all about you might ask? Welp it's all about American burgers and bottomless fries.... Or so we thought.... This is a restaurant I grew up going to and have watched it changed. I feel that they are trying to get away from the classic American styles and going towards the fancy downfall. They remodeled here and it's like they took out some seats. This red robin is busier than ever. Be prepared to wait and wait and wait to get a seat. Food is red robin food but it's hard now to just get bottomless fries before you order! If you have time to waste? This is your spot. Patience is required here!!
(3)D C.
Debated on 1 or 2 stars because food was good . However the the restaurant was filthy . The booth, the carpet, the restroom (eeww),and the kitchen (yuck) saw it as we exited. $3 for each iced tea? Ridiculous. Won't be returning . Our and our guests feet stuck to the floor !!!! Follow-up from corporate after providing them feedback: 3 emails all asking for the info I already gave and listing the wrong address. Won't be returning if this is how they take care of a customer. 9880 SE Washington St. Portland is the address of this very inferior restaurant Last update, after 2 hrs of back & forth, corporate got the address of the store corrected and apologized and offered a gift card to return.
(1)Debra B.
EVERYTIME we have come here something gets messed up. Today they put in the wrong order for my husband and they gave me the wrong side. I'm not sure why I subject myself to this anymore. Update: if I could seriously give them negative stars I would. Today's visit was excruciating awful. First off, with Chevys being closed and a new restaurant under construction, what ever company is doing the work has decided to take out about a third of the parking spots, in an already crappy parking lot, we ended up parking across the street (not a big deal). We went there as a party of 5 + 1 child and got seated in about 30 minutes , 10 mins from what we were told the wait was. We got seated and 10 minutes later, the waitress came to get our drink orders, we decided that we were ready to order at that point. 30-35 minutes later, we got our food. We had also ordered an appetizer of onion rings which didn't come until the rest of the food got there. The food was mediocre at best. All of the food temperature was on the verge of being cold, not sure how long it was sitting in the window before it was picked up by the server but it was bad. My burger had a hardened bun and when I sent it back to get redone, it came back missing an ingredient (bacon). I do not know what happened to this place but it is in a sad state of affairs. Note: when I sent my burger back, I expected to talk to a manager.....not so. I will be writing to corporate as it was extremely disappointing.
(1)Jerry P.
A great place for lunch! I like the food here a lot. Not just burgers but fish, chicken and other great choices. Today I had the clam chowder along with the seafood scatter. So good. I like the Clackamas location not just for the food. I look forward to sitting in the bar area and having Kristina as my server. She is very nice to her customers and very attentive. Red Robin YUMMmmmmmm...
(5)Susie P.
Yikes. I don't know what I was thinking eating here, but I have had decent food at other Red Robins. Being in the middle of the food wasteland that is Clackamas, this seemed like a safe bet. It was a debacle. Cold fries, gross mac n cheese (you know it's bad when the kids can't even eat that) and a half thrown together salad with overcooked chicken. No thanks!
(1)Helena G.
I've been coming here for years and it's still one of my favorite chain restaurants! Great food, easily customizable, and my favorite- UNLIMITED SWEET POTATO FRIES! We love coming here when we're trying to stick to a gluten-free diet because they do a wonderful lettuce wrap of any burger/chicken sandwich you want! I've never had to wait, or if there's a line to check in we go sit in the bar where there's free-for-all seating! They recently took away happy hour but also lowered some of their pricing so it all evens out!
(4)Amy L.
Your typical run of the mill chain restaurant burgers. Enough said. Lots of better local burger places in town.
(3)Kayla G.
This restaurant is so hit and miss regarding food it's almost laughable. One day my food will be hot and delicious, then the very next day it will be cold and delivered to me wrong. So many ups and downs it's hard to call this a consistent, good restaurant. The staff is hit and miss too.
(2)Trisha G.
Omg this place was a big disappointment. Love the one in Gresham. This one has horrible design for seating its sooo noisey its ridiculous cant even hear yourself think. Service was slow and i mean slow took 15 mins to get soda after asked. Was seated next to a bunch of kids like literally next to. Sat us on a long bench them 10 .ins later sat a group with a kid that literally jumped on me to get to his seat. Like really disgusted with this place.
(1)J C.
This store in particular seems to be in a decline ever since the remodel a few months ago. They seem to be to operating with not enough staff (long wait times despite empty tables, food taking a long time to come out, ect.) and the restaurant is dirty (sticky tables, menus, tables not bussed, ect.). Last night, we waited about 20 minutes to be seated and when we got a table we waited nearly 20 more minutes to place an order. The waiter in the area went to every table around us but ignored ours. We finally left without getting service because we couldn't wait any longer. It should be noted that there were empty tables all around us so they weren't slammed. They also are now saying they won't bring fries out ahead of time while you wait for your burger due to a new "corporate policy." Yet they will still give you bottomless fries when your meal does come out. Makes sense to make your customers wait without anything to eat, especially when ticket times have been increasing. It's disappointing because this restaurant used to be a go-to spot for our family for a good meal.
(1)Cassandra C.
We decided to go to Red Robin after about five years of absence. We were feeling the "cool" burger experience with a full bar and fun ambiance. Ten years ago Red Robin was known for its fun great food, burgers cooked to order and general casual awesomeness. I do not know what happened to this Red Robin aside of the fact that they have been through the full bloom of a now heavily built up area. With the Clackamas mall, trendy new restaurants and high concentration of shopping traffic this Red Robin died inside. Our time there was pretty bad. It was really bad actually. It was enough for me to email the company in distress which I usually avoid. It broke my heart to pay for our meal. Only two members of my party ate some of their food and they were very unhappy with it. The rest of the food was taken away at the end of the meal with one bite taken and a server who did not ask us why. We ordered the appetizers of Fried Zucchini and fried fresh Jalapenos. Why? The Zucchini was not mushy or oily, it was still to the bite and fresh tasting. I will give them that. The batter itself was overcooked and greasy. They mixed the two appetizers together creating a glob of fried jalapenos and zucchini. Two or three bites in and we were done. A drink order of Crown Royal Whiskey on the rocks tasted like a hard candy. The glass was unwashed and still had the residue of whatever fruity cocktail had once been in it. This is unforgivable. We asked the server if perhaps they had accidentally served us a flavored whiskey but were informed they did not carry any flavored whiskey. It was simply a unwashed glass. The burgers that we ordered, we all ordered "as rare as you can do them". We know that most restaurants have to cook to a certain temperature for health regulation reasons. Red Robin in the past has always been able to provide some good tasting beef at medium rare while staying within those guidelines. They cremated our burgers. I have to admit that I was shocked almost to tears at my over ten dollar burger which came without most of the listed toppings and was burnt. It was a deep grey color on the inside. I could not eat more than one bite. I had the Prime Chophouse. I dislike McDonald's burgers, but even theirs would taste better. I will never go back to this location. We were ignored by our server. Our meal was not good. My heart broke for a use-to-be great restaurant.
(1)Brian S.
Red robin I'm sorry you used to be good. And now you're bottomless fries are skeletons like you almost have to wait an hour for another round. You have added way to many food items to the menu which can be a peeling but if all are just sub par then who cares . You used to do good burgers and sandwiches. Now it seems nothing more then a over priced fast food chain.
(2)LD M.
Classy chest tattoos, bad hygiene & cigarette perfume sums up the servers here. Customer service was the worst of any place we've ever been. They don't offer fries while you wait anymore, when they do come, they are frozen. I sent them back. Don't go, any place in the area will be better! Literal crap.
(1)Jason A.
Getting better, give it a try!!!! I decided to give Red Robin another try after my last review. They were quick to message me and get more information which I appreciated, and I was able to speak with management which showed their concern and care for their customers. That goes a long way with this reviewer. I went back with my parents a few nights ago on a Saturday night. I was very surprised to see the complete remodel. It looks fantastic. They've painted, and re-configured their walk in and waiting area, making it customer focused and much quieter. I never cared for the kids room with games and loud noise. It was busy as expected, and we waited about 15 minutes, which was more than fine with me at dinner time on a busy weekend. I especially appreciated the young man at the check in keeping an eye out for an empty booth in the bar area, and when one opened they called us over. Food was very good, and a much better improvement since my last visit. Service was spot on and very friendly as well. I ordered my usual veggie burger and we all split an onion ring appetizer which was really nice. I assumed we'd be waiting a bit for food, but they were able to get things out in plenty of time, and our food was hot. Only negative here was that I had ordered cheese on my burger and didn't come with any. I knew this was an extra charge which is the norm these days so I brought it to the attention of our waitress. She apologized and quickly offered to remove the charge from the bill. I would have appreciated it slightly more if there was an offer to remake my burger, but it wasn't too important so I didn't sweat it. People get way too upset about little things like that anyway. Red Robin seems to have come a long way in recent months. Perhaps the expediting could still be a bit better and has a few kinks to work out, but those things are just going to happen in a busy restaurant from time to time. Overall, I'm pleased to see some changes here and I'll be happy to return. Check this place out and their great new remodel, you'll be pleasantly surprised!!!
(4)James D. H.
This R. R. has a new classy look to the restaurant. Still the same menu, the same employees, the same everything! Our waitress was cool. She did almost spill ranch dressing on my girlfriend but my girl has cat like reflexes and was able to get out of the way of the ranch shower before it got all over her. As is my framily. We can't go places without one of us causing a scene. Hence the "Ranchower". (lol. I kill me!) Our apps were great. Had the mozzarella sticks and the leaning tower of Onion Rings, good golly there was a ton! My BFF R. G. is a gluten free Girl. We asked for a G. F. Menu that took a few moment's to get and then when R. G. asked about Gluten in an item our waitress was unsure if it had Gluten. WE suggested she find out. Did you read that? "We suggested she find out". When it comes to peoples allergies how bout you figure out your job and help us as customers. We did get our answers and my friend was happy. Then our burgers came out. We almost had it all when the person who ordered a Ghost Pepper burger got a regular cheeseburger instead. That was just dumb. How you could mix up a regular cheeseburger with a burger that has ghost pepper aioli, fresh jalapenos, pickled jalapenos and pepper jack cheese on it, is beyond me. 1 has cheese and 1 is covered in fire. Figure it out! All in all it was good. We like burgers and the menu is ok.
(2)Yen N.
Everyone complained about their parking but we just pulled right into a parking space right at the entrance at 6pm during the holidays. It wasn't until we walked out to the car when we realized we parked in the "to-go" parking space. If we didn't know, we're not guilty! Beside from that, our expedience was surprisingly pleasant. We avoid chain restaurants because we just don't enjoy the food as much. Burger was good, price was more than fair for a fresh burger compared to how expensive you pay for fast food these days. This is definitely a group/setting. Tons of birthday celebrations so it's loud.
(3)Martin F.
Red Robin - Yumm! They live up to the hype for us. Unlike many of my massive meat eating brethren, as I've aged I've come to appreciate a lighter fare. (I've also come to appreciate a less expensive option.) We didn't have any wait and our order was taken quickly. (Hint: ask for a refill on the fries before your food comes. They don't have a problem with it and it gives you something hot and tasty to eat while waiting for the meal with no additional charge). The Tavern Double is their answer to the Big Mac - two all beef patties on a sesame seed bun. RR has expanded the number of Tavern Double's that they are offering and the smaller size is just about perfect. On this trip, I ventured out to try the "TurboQ" Tavern Double - "Triple S" sauce = kind of smoky, a little sweet BBQ sauce, and Pepper Jack cheese. It was tasty and like every burger comes with their amazing all you can eat steak fries. Fresh, hot, crisp on the outside and tender on the inside - I get hungry just thinking about them. The service is fairly typical, cheerful, efficient. The place is always fairly crowded and somewhat noisy but not to the point that it was uncomfortable for us. The peach ice tea certainly lived up to it's name. We've been there before and we'll be back. It's consistently good, the wife can get a margarita with her meal (try that at MickyD's!), the prices aren't too bad - $20 for 2 + tip + alcohol. That's pretty much the bargain price to be seated, have someone take your order and have the food brought with a fairly extensive beverage choice. Who can complain? The time previous to this visit we had their new "donut tree" dessert (or something to that extent) - similar to their onion ring stack - but with fried mini donuts and a nice assortment of dipping sauces. If we weren't already full after our meal we would have gone for that again - it's mighty tasty.
(4)James F.
smaller portions - increasing prices - terrible remodel -- nice job destroying 40 yrs of history... never fun to wait 30 min to get a table and then wait another 30 min to get cold food unhappy understaffed restaurant with staff and managers looking like they are hating life corporate must be drinking the steve carley kool-aid will go to killer burger next time
(1)Yasmin L.
Went there with my family of 6 on a Sunday night. 30 minute wait but that is the usual with them they are always busy, and that was not a problem. 20 minutes after we ordered we were informed that our server or the kitchen not sure which lost our ticket and we had to place our order again and wait another 30 minutes to get our food. Our server was apologetic and offered to have the manager come by but he never showed. I was a little disappointed that I wasn't offered fry sauce with my meal. We weren't checked on during our meal to get fry or beverage refills either. It was my husband's birthday and to our children's disappointment we were in no mood to even mention to our server it was his bday. The bill came and we were expecting some sort of discount for our one hour wait but there was none. We arrived at 6:00 and we left at 8:13..thank god for smart phones I don't know how much longer I could have entertained 4 children without one.. Next time we will go to the ram across the street. Red Robin is no longer my family's birthday dinner spot.
(2)Michael B.
With the way the food prices here keep going up and the size and quality of the burgers keeps going down and/or getting smaller I will no longer eat at Red Robin restaurants.The new burgers now start at about $11. and go up to over $14. Next they will be eliminating the original burgers that are $9. to $10. And yes, I've noticed the last couple of times eating there that not only the long time burgers are getting smaller but also the new $11. plus burgers are not any larger that the less expensive burgers. So Red Robin I'm done, there are other great burger places that I can at least get a full stomach and a great burger for a lot less than $11. to $14. I will post a picture of the minuscule $14. burger.
(1)Amanda S.
Awful! Was told 45 minute wait for our party of 14 and we are still waiting...1 hour and 20 minutes. Manager came and talked to is and basically said, that's life. We have watched SO many parties that came in WAY after us be seated. Obviously they are not running things well. Nothing was offered to us to compensate us for the ridiculous wait! Completely unacceptable with half out party being kids! Don't come here if you have more than 4 people! UPDATE: Manager came and said appetizers will be waiting for us...something at least! Servers were awesome and helpful after our super long wait so that makes up for it a bit! Thanks wait staff! They salvaged the bad situation and turned it into something good!
(2)Julia S.
Now, I'm a diehard Red Robin fan. I know what I'm going to get each time, and each time it's sinfully delicious. This review is based on service. When I met my friend here one night, we were placed at a two top right near the kitchen. Not an issue, except that we rarely saw our server. It took 20m to get our drink order, and by then I was so Hangry (Angry Hungry) I just ordered. Off our sticky menus. Ick. My final gripe has nothing to do with RR directly. The parking is ALWAYS atrocious. Thankfully, the Chevy's next door closed, because typically I didn't even try their lot, but would trek over to Target's lot and play a real life-and-death version of frogger while running across the street to the restaurant. This time, I circled several times before I gave up. Thankfully my friend found a spot and shuttle bussed me back to my car.
(1)Tony H.
I really enjoy going to "RED ROBIN" they have great service, and are very warm and inviting.
(5)Whitney A.
We come here often, at least twice a month. Never have we had service as bad as today. We ordered the Bonzai boneless wings and she brought out their buzzard wings, we asked for the correct ones and she brought out wings with BBQ sauce on them and then she finally realized she again brought out the wrong one and brought us the correct appetizer. At the same time the correct appetizer was brought out we ordered our entrees.. An hour later our food is brought out and it's obviously been sitting a while. My BBQ chicken wrap has soggy lettuce that just disintegrated in my mouth. The top was crispy as it had obviously been sitting under the heat lamp a while. My sons Mac n cheese was HOT on top and cold in the middle. Our drinks were empty and we had to flag our waitress down for refills. Basically, the food is USUALLY amazing, but don't sit in Arie's section. ** Update- I wrote this while still waiting for my second round of food to show up, the waitress ended up taking off my entree from the bill and as we walked out the manager offered us a $15 gift card. It doesn't make up for the terrible service/experience but at least they realized that something went wrong.**
(1)pelkey s.
I read the other reviews and got a little nervous about go here last night. But I do love Red Robin and I got a notification that their newest burger called the Uber Burger was out. I usually frequent the Eugene location but I was in Portland on business. We got there at 6:30 and were told there would be a wait of about 10 or 15 minutes. We had the option of the bar which had a huge booth (there was only two of us) they encouraged us to sit at. The area was cozy and comfortable. I asked for the Uber Burger with a Sam Adams Octoberfest. They said they were not going to start selling the burger until Monday. My wife asked if the server would ask and see if they would cook one up for me. The answer was yes, and that's good customer service. The burger was amazing and the fries were so fresh I had to blow on them before I ate them. Good Ol Red Robin.
(4)Kevin B.
We've been here a couple times, it's a good place to eat if you want a gourmet burger. I try to couple different burgers and do like their onion rings....
(3)Hayden W.
Okay, I was here a few months ago, the service was crappy but the food was good. Our waitress Jamie was a doll and provided excellent service and was prompt, and greeted us with a genuine smile (not like those fake smiles people often give). Our food arrived in a timely manner. I ordered a Guacamole Bacon Burger, but to my great disappointment, they forgot to put Guacamole on it... yeah, the Guacamole was forgotten. How does one forget the Guacamole on a Guacamole Bacon Burger you might ask? I'm still trying to figure this one out.
(3)Mylissa H.
Went to the Clackamas Red Robin to celebrate my birthday on a Friday night. It was 6:30 and it was a 1/2 hour wait, once we got seated it was another 20 minutes before being waited on. We ordered margaritas which waiter kept saying they would be up shortly and another 20 minutes. . No water, napkins or silverware in the meantime, then when our food did arrive the fries were cold and the bugers warm not "hot". We had let waiter know it was my birthday and still forgot at end of our meal, reminded him again about the birthday sundae which was delivered. End of dinner the bill came and to our surprise we were charged $1.99 for it. The restaurant has many upgrades and pretty, but service and food rated less than 1 star. We will not return.. sad :(
(1)Katherine L.
I got the free burger for my birthday so we went there for dinner last week. The restaurant was remodeled from the last time I was there so it was a nice change. We had to wait a few minutes before we got the table. When we ordered our food, we were told by the waitress that the kitchen was backed up and we might have to wait for a while before we can get our food. Finally the burgers arrived. Mine was great, along with the fries and all those fancy dipping sauces. I love their new dipping sauces for the fries. It is a nice change from the normal ketchup and ranch dressing. Overall it was a great dinner and I was overstuffed with burger that I don't think I can eat another burger for a while. The waitress was super nice and friendly. This is a good place to come back whenever I have a yearning for a big juicy burger.
(4)Cassandra C.
Red Robin To Go is my summer go to so far this year. $10 salads that cover lunch and dinner, don't require me to turn on my oven, allow me to read my book with a glass of water at the bar and the possibility to call ahead (yeah, right, I'm not a planner that way). I'm a big fan of this chain for more-than-a-drivethru-experience meals. Literally every time I've been in, someone else has To Go for a tavern burger. I don't know what that is but people love it. I love their salads and wraps. Their Avocobbo salad has avocado, bacon, bleu cheese, olives, tomatoes, hard boiled egg and your choice of dressing with a slice of foccacia. Their honey mustard is better than anywhere else's I've tried. It can definitely get expensive if you order drinks while you wait, I would steer clear of that. Otherwise, your ten dollar salad becomes a $40 night on the town. Bonus for awesome parking!
(3)Caitlin L.
This used to be my favorite place to get a burger. USED to be. Over the past few years the quality of the burgers have just gotten worse and worse. Mine has come to me cold and dry and the condiments are soggy and the burger just makes my stomach upset afterwards. I still like the fries, however their quality has gone down too. Some are soggy and the potato tastes awful, and then some are crispy and good. I always regret eating there, and so I think I will spend my money on a better burger elsewhere.
(2)JP R.
I recommend the chicken wrap with BBQ sauce! Really good. Especially with the bottomless fries (if u get the right waiter who will give them to you). Service is a crapshoot depends who is working. Can be great, can be bad. Food is always good American fare. Burgers are good too of course. Stay away from the arctic cod sandwich ... Very dry. Food is always good consistently, except for that cod sandwich.
(3)Dawn O.
Red robin has great food . The wait time to be seated was fast we came here at dinner time . We were seated within 10 mins . Our server was fast with taking our order . We ordered the smoke and pepper burgers they were perfect! I would recommend red robin and will come back here again !
(4)Michelle L.
My husband and I attempted a date night. We were going to kick it off with dinner at Red Robin. 5:30 on a Thursday night and there was no parking in the lot shared with a neighboring restaurant. So we went to the adjacent empty lot, and proceeded to be scolded by the 80 year old security guard. Thanks for making date night a failure because you couldn't invest in more parking.
(1)Geoffrey H.
Red Robin Gourmet Burgers is by far one of the best. No matter what is ordered from the menu, one can expect, YUM. Cant go wrong with a classic crispy chicken burger or fish n chips. I probably receive exceptional service simply cause I know a waitress. Had a craving for fish n chips one day after work. Simply phoned it in and was ready by the time reaching Red Robin in Clackamas. Not too picky when it comes to food but I know what I like when I taste it. This place gets my YUM award.
(5)Dewey S.
Had a great experience. The food was good, as usual. We were the first customers on a Sunday morning so everything was quick and ready to go. Our server, Colton, was awesome.
(5)K F.
If I could give this place zero stars, I would. Yesterday's experience was the most humiliating, mortifying experience I have ever had in a public place. It was my 25th birthday, and my 60 year old parents and I sat in the bar for lunch. I handed the waitress my DMV issued temporary drivers license and expired drivers license for photo ID (I had to renew), and she immediately went to speak with the manager. When she came back, she said the manager refused my ID. I asked to speak with him, and when he came out, he said that he was not trained to accept that form of ID, and I would not be allowed to order alcohol in his restaurant. The ID I presented was just as legal as any other form of ID they had been presented by other patrons at the restaurant. After explaining to him that my ID was issued by the state, and is a legal form of identification, and offering other forms of legal ID, he refused and rudely asked me, "What do you want?!". I responded that I wanted my food and the birthday mai tai that I was legally allowed to have, and he snapped that he would just get me my drink so I would stop. I thanked him, but maybe 5 minutes later, he returned and said that nobody in that establishment would be serving me a drink or would accept my driver's license as they were afraid they would lose their liquor license. You can't lose your liquor license by following the law. You can't lose a food handler card by following the law. When I told the manager that this is what the DMV issues as a temporary ID, he argued with me and treated me like a criminal at my birthday lunch with my parents, in front of dozens of people. I told him that the next time someone comes in with the form of ID that I had, I could only hope he treated them less like a jerk. He loudly, and rudely, claimed that he couldn't and WOULDN'T read my driver's license. I pointed to where my "Under 21 until...", "DOB..", and "Name..." were, and he wouldn't even look at it. He could read it, he could see that I was of age, he just decided that it was his day to treat someone worse than the rags they use to wipe down their tables. He looked at me as if I was a punk criminal trying to get away with underage drinking. I had been to a wedding the night before, and the staff had no issues reading it when I ordered a glass of wine. I was so humiliated by the manager that I left with tears in my eyes and everyone staring at me as if I was the bad guy. I cannot, in good conscience, promote that kind of treatment, and I will not be visiting that establishment or any other RR location.
(1)Home B.
Looks like they have a new menu. They still has the same classics and their bottomless fries...but to my delight I noticed they have bottomless sweet potato fries! Also the kids mac and cheese is awesome.
(4)Nicole G.
The food was good, typical red robin. I always love their BBQ chicken wrap and of course the strawberry lemonade! Service was good. Had a very friendly girl seat us. I'd go back!
(3)Chris L.
Going in my expectations were low. These franchised, cardboard cut out establishments have come to disappoint me. Places I once longed for as a child, and thought of as culinary Mecca's in my adolescent years, have turned into bland shove and grind processing depots, catering to middle class America's increasing waist lines with large portions, affordable prices and water downed entrees. Chili's, The Olive Garden, Claim Jumper, the Old Spag Fag...all previous favorites, but now more likely to produce a night of intestinal agony then satisfaction for the palate. So when the TLB and I were running errands and found ourselves famished, with a teething and cranky Lil' Dictator on board, we decided to give Red Robin a chance. A noisy and demanding 10 month old doesn't stand out when competing with 7 overly excited Twilight loving cheerleader rejects, proudly displaying their 37 pieces of flair while signing a Red Robin remix version of the Happy Birthday song to Brandy who's celebrating her (wink, wink) 29th birthday...again. Plus they give out free helium balloons. And to our 10 month old male diva, this is a big deal, as well as a temporary distraction to his part time job of throwing food items to the floor. Red Robin does a decent job on their hamburgers, and the large selection of choices definitely ups the ante. Now I'm not suggesting that my Bonzi Burger was gourmet, nor did it have me dive bombing fellow patrons tables while doing my best Long Duc Dong impression, but it was good. And I didn't spend the rest of the night on the shitter trying to calm down a spastic colon with aromatherapy candles and Peter Cetera's Greatest Hits. Plus they have some decent looking salads and the bottomless fries aren't a bad deal either. Service could have been a little more prompt, but when the waitresses are constantly being called upon to create lasting birthday memories through interpretive song and dance routines, it is a little more excusable. Overall, decent food, decent price and a decent experience.
(3)Amber H.
I always come here for milkshakes and love them!! I have had some bad restaurant experiences at other places and whenever I would try and talk with a manager on anything, no one ever gets back to me, it gets put off and then I just say forget about it. One night I had a small problem here and decided to go ahead and send in feedback just to let the restaurant know. Jim the manager was VERY PROMPT at getting back to me on my review. He had called me after 5 and I was driving home, he asked if 3 the next day would work and I said yes. Sure enough he called me right at 3 the following day, we discussed what happened and I was glad to notice he actually listened to me. This is great customer service to me, as I've been in situations where some people really didn't care if there was a problem. Thanks Jim, I will always come back here for my milkshakes!!!
(5)Trisha S.
Very disappointed. Visited this location on Saturday evening around 6:30. Sat at the bar due to too long of a wait for a regular table. One bartender, Kristina, for the entire restaurant (first mistake). Lost our appetizer order (second mistake), onion rings did not arrive until after our burgers and after we complained about not receiving them. Waited 45 minutes for 2 burgers. My burger, which was a Burning love with chicken and sweet potato fries, came out, cold and completely soggy. Almost as if it was a mistake from another order that had been sitting in the window for two long. Even the fried jalapenos, which make the burger, were a soggy mushy mess. I ate the chicken out of one half of the sandwich and left the rest. The bartender asked me if I would like a togo box to take the rest home and I told her, no the sandwich was completely soggy and I couldn't eat it. At which she said she was sorry and proceeded to get our check without even seeing if we wanted another beer or dessert. It was handled very poorly and after the mess up with our appetizer I didn't want to be "that" customer who does nothing but complain. But when you get terrible food and not so good service someone needs to know about to so that maybe it doesn't happen to someone else. I hope that this review will help them to make some changes to their procedures. But at this point, I have no desire to ever return to this restaurant.
(1)Jenn V.
This is by far our favorite place to eat in the area!! Consistently good food and quick, friendly service. We even love the new Red Robin Royalty program they started!! Two thumbs up...
(5)Tyler C.
Red robin is always delicious with a great menu. It is extremely kid friendly ad you don't have to worry about how loud they can be. The staff is always friendly and helpful. The honey mustard is by far the best I have ever had.
(5)Kyle R.
I've been to this location probably 1/2 dozen times...with only 1 good experience. The wait staff is always in a hurry, as its a busy location. So they often forget things...drink refills, apps, sides, whatever -- they miss it. That famous "happy go lucky" Red Robin service mentality is lost at this site. Sure they smile, but its so forced and basically beyond stupid/funny. Twice they have forgot my starter dinner salad...'cause as any salad lover knows, a good dinner salad is essential to a good meal experience. Anyway, I usually end up going back to this location due to its location...and not because its a good one. Oh well...they still make very good national chain food.
(2)Josh J.
This review only applies to the food as I have only had the take-out here, so I have no idea how the service is. Generally I don't like these chain places, but my office keeps ordering our monthly birthday lunches from them and now I'm hooked! I mean DAMN they have some awesome hamburgers!!! the onion rings are amazing too!! I like the Royal burger, but it probably is a 1000 calories by itself. Be ready to loosen your belt a notch after eating here, everything is super high calorie!
(4)Jeremy F.
probably a 3.5 but I rounded down, kids love it and I like it.
(3)Andrew L.
every time this place is amazing... the royal burger is the best and has everything on it... when we got there i was very very hungry. they were so nice they brought out some fries early so i didnt eat my napkin!!!
(5)Elizabeth L.
Our appetizer of pretzel bites with cheese were like trying to bite a tiny rock in half, second try wasn't any better. The croissant that my sandwich came on was stale and dry. The batter on the shrimp and chicken was burnt on some pieces and under done on others. Our waitress was friendly but other than bringing a new order of pretzel bites nothing was done to try and fix the poor food quality. Maybe if we try Red Robin again we will have better luck.
(3)Kathryn K.
Good french dip. Ajus could have been a little more flavorful but otherwise a good choice.
(4)Paul P.
What happened to Clackamas. I grew up coming to this Red Robin all the time, and I remember the servers being super nice, and the atmosphere in general being very welcoming. My family came here for dinner, and from the moment we walked in, I felt like we were in a completely different area. Once we were seated, our server paid no attention to us. Further, the place was not busy, ad when we asked for a basket of fries, her response: "I can't guarantee it since we're very busy right now." For one, who says that? Isn't red robin known for bottomless steak fries? If your establishment is built upon that motto, you better live up to it. Secondly, I took one look around the entire restaurant and I can count many empty tables, so clearly this server did not have a sense of her surroundings. Once our food came out, it was fine, but I had lost my appetite due to the poor attitude of the server. As we were leaving, and putting on our coats, another waitress said, "please move along" while using jan motions pushing us. Wtf?! I was about to give her a piece of my mind. I don't know what happened here, but this place has just gone down hill like there's no end. The servers act like they are from the trailer parks, and have no proper training in customer service. It's sad that the happy valley area has gotten so ghetto. I blame it on the MAX train system coming in, but that's still no excuse for service at a restaurant to be sub-par. I hope the managers of the Clackamas Red Robin train their staff in proper service and etiquette.
(1)Kirsten D.
Best milkshakes ever! I went here yesterday with my boyfriend for a quick lunch after seeing a movie, even though I wasn't really hungry. We ended up getting just the steak fries, a milkshake for each of us and he also had a strawberry lemonade. Personally, I prefer my lemonades (whether it's plain, or has fruit) more lemony tasting than sweet, but he loved it! He got a little mad when I insulted his fries, though. xD I honestly don't see what the hype is with the fries. Sure, they're thick and the sauce we got was pretty good, but they're too soft for me. I like my fries a little crispy on the outside. There was this seasoning bottle he put on them, and for me it was too salty, but it was still okay. I wanted to grind pepper on them, but he wouldn't let me. Anyways, the milkshakes were thick, creamy and "Oh my god, this is amazing!" I literally had a mouthgasm. I recommend getting one next time your around a Red Robin. Plus, the wait wasn't too long either. Less than 10 minutes!
(4)Leilani H.
I order the 5 alarm burger often from here. Sometimes I don't even dine in and just carry out. Great service every time. The atmosphere is friendly and lively. If you're into spicy burgers, try the 5 Alarm.
(5)Tony D.
I could seriously eat there every day! Always great service and always great food. The problems are with the lack of parking and there is usually always a wait.
(5)Jeff S.
Writing a review of a big chain like Red Robin seems pointless as they will never reach a 5 star average and most know that their expectations should be lowered because it is a big chain restaurant. It misses the local flavor and folksiness. At any rate here's my review - - Haven't been to RR in a looong time but decided to go for my birthday as I had a free Birthday Burger waiting for me, and I really like free. I went with my 11 year old son...because I really really likes free. Well, I guess the old adage "you get what you pay for" is true. I had the Burnin Love burger and the boy got Clucks and Shrimp. The food was subpar at best. The burger was a soggy mess and tasted sort of ok. The bottomless Strawberry Lemonade was good but mine certainly had a bottom as the second one I asked for never arrived. I asked for some milk as I knew my Burnin Love burger was going to be painful later, and milk does an amazing job of taming the savage beast. When it finally arrived, it was warm and un-needed. The server started out good but proved to be rather inattentive and her tip reflected my opinion of her service.
(2)Gary K.
We have been to this Red Robin many times. The parking lot is always full, but they do have overflow parking down the street. Most of the time the service is just ok. The wait staff is young and hit and miss. Last week we went and three of our four meals were wrong. This is not the normal and they did give us a card for a free appetizer when we return. I will continue to go to this Red Robin because my kids like the food, but I would not go with just adults.
(3)JohnTheWoodGuy J.
Yummmmm... Still one of our favorite places. they also have the best gluten free / dairy fee burger. I do the Whisky River Bbq Burger, no cheese, gluten free bun, and sauteed onions instead of onion straws. Awesome!!
(5)Chance V.
This is my first time visit to this place and I have to say I'm disappointed to have brought my girlfriend and my brothers girlfriend here. They whiskey river burger wasn't anything special, only got 5 onion rings all of which here nearly hard or overlooked, you don't get my French frys maybe 14 or so frys. Their appetizer pretzel bits had no flavor almost like eating card board with grease and the cheese that game with it is discolored and seems to have sat in the kitchen for 10 or so minuets, plates and table came loaded with grease or slim of some sort. And their ranch is all watery almost grossed out to leave. I well for sure won't be coming back....
(1)Erin L.
I don't go to Red Robin that often, but when I do I always have the crispy chicken sandwich. Everything is fresh and always tastes good. They have a really good variety of foods and who can resist their mud pie. I like that on their menu now you can substitute a salad or fruit for french fries or add something to your order for not very much money. I usually go to the Clackamas location and have never had a problem. Red Robin isn't my first choice, but I am never really disappointed when I do go there.
(4)Laura C.
Normally, chain restaurants like RR are not high on my priority list of restaurants, but my co-workers got me to sign up for their birthday club - to get a free birthday burger. Not that chains don't have good food; but you've been to one RR, you've been to them all. I like originality. However; there's no disputing they make a really, good burger! Having gotten my free birthday burger email, I decided to use it today after church and split it with my mom. Then my brother decided to tag along. So much for walking out of there without spending a penny (besides tip). When I arrived, my mom had already been seated. She gushed about how sweet the waiter was; having brought her a refill of soda without her asking (must be bottomless like the fries??) When our server, Taylor, greeted us, I explained that we were there for my free burger. Instead of giving that surly look some servers give (my guess is they're questioning whether you know to tip on on the entire bill before the discount), Taylor smiled and was all "Sure! Great. No prob. What can I get for ya?" Without asking he then brought us our burger, split in half. The cook also divvied up our sweet potato fries. Taylor asked how we liked the meat cooked and like a good server, he took note that we wanted it well done. The chef then followed orders and cooked it well (so often they do not and my meat comes out bloody). The Bleu Ribbon Burger my mom and I split was to die for! I knew I couldn't go wrong when I read the description ("Basted with a tangy steak sauce, topped with crumbled Bleu cheese and crispy onion straws, lettuce, fresh tomatoes and zesty chipotle aioli on an onion bun) and every bite melted in my mouth. My brother and I got into an argument, so Taylor diffused it with more of each kind of fry (I didn't think we'd asked but it shut us up). Yes. Not only did we tip on what would be the whole bill, but we gave Taylor 20%. If only every server were the genuinely nice! (I've had mediocre service at RR before, so Taylor brought their 3 star rating up to a 4) I'll be back for sure. This time next year. ha ha
(4)Terry C.
I've been to this place a few times. Most times the experience has been alright, but this time around ugh...slow, slow and slow. I hate to complain, I really do, but this week is just not a good week if your me. I just got done playing a game of kickball and the GF and her roomie wanted to get something to eat. So we opted for Red Robin and Clackamas. We had to wait for her roommate so we started with just a chocolate milk shake and some fries. Typically you think water comes in first, no way I should have to wait for water while waiting. It should really be one of the first thing that comes to a table. But we had to wait for the shake, thus the waiter brought it all at one time. Very annoying. We asked for straws but it never came until we waived another server who looked confused by the scene of people waving, than our server remembered about the straws. Dinner came, went and the left over just stayed on the table. The wait staff never really asked us if we needed any boxes or tried to help the waiter. We had to wait quite a while to get boxes for the left over. The cantaloupe that comes with some of the meals, mushy, awful, not even fresh. It was rubbish. I'm sure the waiter is a good guy and a good server but I'm not sure if he was over whelmed or just plain forgot about us. A part of me thinks he just kind of gave up on us because he was tardy. My theory is that they saw the clock hit 9 and was releived that they survived a crazy night, unfortunally you need to finish what you start, and this didn't happen.
(2)Jon F.
When seated the seats were dirty and the table was wet. The hamburgers were disappointing for what you paid. We had to ask for everything we needed and it was not very busy. Other Red Robins have been good but there must be something about this one that just doesn't seem to cut it.
(2)Vickie V.
Valentine's day, the Server was so nice! Everything was hot when it came out. Mozzarella cheese sticks and onion rings to start. Hot and delicious! I hadn't really liked onion rings before tonight, and these were great. (Can't eat too many tho) Then, We both decided on the bacon cheeseburger, but I wanted mine on the chaibatta bread. (sry spell check needed! Lol). The burger was hot and juicy, bacon was crunchy and lettuce was crisp. But I was disappointed in the bread I chose. I thought it would come toasted (ya Kno like in the pictures of the burgers), so I didn't ask for it to be toasted. I think it would have been soooo much better if the bread was toasted. The strawberry lemonade has real strawberries! And not the fake syrup stuff that makes your throat close up while the trying to drink it and breath! (Like Wendy's! Lol) We have been here before and will come occasionally, but it was great service and food. We will continue to return as long as everything stays great!
(4)Andrew S.
For a place that specializes in Burgers. Mine has always been average. Usually overcooked even though I ask for medium. Fries are okay. It's average and service can be slow. I have tried about 3-4 Burgers. Blue cheese, Spicy, Hawaiian, Mexican/Guacamole one. All were tasty, but the meat is always average at best.
(2)Jacob V.
I know this is a chain restaurant but they are pretty consistent in what they serve you. If you have a problem they will take care of it no questions asked. Plus they usually have a monthly special.
(3)Kelly H.
Last night my family had the pleasure of being served by Shay at the Red Robin in Clackamas RR is normally the place we go when my 5 year old gets to pick dinner out and I'm usually resigned to a nice, young, kind of vacant server who ushers us in and out in a hurry. Which is totally fine, I'm not there for 4 star cuisine. However, last night, it seems we got the 4 star cuisine server. Shay was delightful, and so helpful. We had many special requests around the table, and she accomodated all of them with a smile, thrilled my son by bringing him a refill on chocolate milk without asking, and bantered sweetly with him, taking the time to make his celebration dinner of his choice special. Yes, the food is basic, but they make a good hamburger, and the fries are fabulous. We don't go there strictly for the food, it's more about the experience for my little guy, he adores Red Robin. It was just so nice to have a great server for once.
(5)Marla H.
Went for quick lunch with my daughter and just wanted to give a shout out to our great server Linnea. She was all over it and hooked us up with extra fries to take back to work for my homies who stayed back to watch the shop. She even got my daughter a soda to go...wow I guess I never even realized they had to go cups. Very friendly girl, give her a raise!
(4)Robert D.
Tortilla soup was on point! Burger was hot and fresh. Jason was my server and an excellent one at that. All the negative yelpers for this Red Robin are Zombies!!!!!!!!
(5)Kami C.
This is my first review typed in FOREVER. So I might as well get the steam rolling now and end with the good ones. So last night on October 17th, 2012 my boyfriend and I went to Red Robin for some dinner after my shift ended at 8pm. We entered and we're greeted within 5 minutes. This meaning the hostess was at the edge of the bar folding stuff and I assume (yes that makes an ass of you and me) she didn't want to use her side vision...however she did apologize so that is a great thing! She seated us and told us our server is Taylor. I KNEW WE SHOULD HAVE SAT AT THE BAR .....simply because I think the service would have been outstanding. We each ordered alcohol and water...when we got our water Taylor said he would be back with our drinks....then our appetizers came! Nothing yummier than HOT & FRESH Mozzarella sticks and onion rings....WITHOUT SILVERWARE. Halfway through our apps...we got our drinks. Now doesn't your drink usually come with your water?! Our food was great and was not a problem. The main things that bothered me were: 1) Umm what happened to "EXCUSE ME'...as I started to grab my yummy wrap I noticed an arm inches from my nose and a pitcher attached to that arm pouring water. What ever happened to "Excuse me for reaching over you OR Would you hand me your glass so I can fill it? Usually I am good about handing the glass but I did not see the water pitcher or notice his reach right away. RUDE! 2) I'm used to a midori sour in a short wide glass with little ice. This glass (which I should have taken a picture of) was half the size of a graphing calculator, loaded with ice, and cost me.....$5.29. Dear lordy lordy I basically had a shot of midori sour. 3) Just the overall customer service was not exciting. The worst server I have had there ever. I grew up in Oregon and was gone for 4 years. Came back in May and been to this Red Robin 4 times now and this time was THE WORST. Never checked on our food, reached over my food to poor a water glass at the other end of the table, and the drink was dinky! Of course....I'll be back...I'll just choose my waiter! The area I hate to sit in (the booths by the bathroom) will be my new spot because those girls and manager know how to provide service!
(2)Kate D.
The food is pretty much consistent here, in a good way, but there is always a long wait. I understand that a place like this can get busy and form a waiting list, but I have waited here numerous times when there are empty tables ready for people to sit at. Also, service can be slow at times. Maybe they just need more employees, I am not really sure.
(3)Jeremiah F.
Super cute staff. Tables are slanted to one side on the 1/2 booth seating. Kinda annoying. the burger that has the pineapple on it was awesome! its always awesome! be sure to tell them how you want it cooked. standard for them is medium well. i like mine well done.. i have seen what uncooked burger can do to a person. it isnt pretty. they had bottomless rootbeer floats! ARE you kidding me!!! fat kid heaven homie!! they did keep the fries coming..im not complaining! its red robin!! come on, it is what it is.
(3)Phil K.
Jennie - you rock! Great service! And Red Robin USA, you rock. Bottomless rootbeer float with soft serve ice cream, just amazing. Best float I've had, so creamy and smooth, for only $3.19. Oh, food was pretty good too, ha. Excellent steak fries. Please, oh please, if RR USA is reading, teach your CDN counterparts how it should be done.
(4)Michael B.
With the way the food prices here keep going up and the size and quality of the burgers keeps going down and/or getting smaller I will no longer eat at Red Robin restaurants.The new burgers now start at about $11. and go up to over $14. Next they will be eliminating the original burgers that are $9. to $10. And yes, I've noticed the last couple of times eating there that not only the long time burgers are getting smaller but also the new $11. plus burgers are not any larger that the less expensive burgers. So Red Robin I'm done, there are other great burger places that I can at least get a full stomach and a great burger for a lot less than $11. to $14. I will post a picture of the minuscule $14. burger.
(1)Amanda S.
Awful! Was told 45 minute wait for our party of 14 and we are still waiting...1 hour and 20 minutes. Manager came and talked to is and basically said, that's life. We have watched SO many parties that came in WAY after us be seated. Obviously they are not running things well. Nothing was offered to us to compensate us for the ridiculous wait! Completely unacceptable with half out party being kids! Don't come here if you have more than 4 people! UPDATE: Manager came and said appetizers will be waiting for us...something at least! Servers were awesome and helpful after our super long wait so that makes up for it a bit! Thanks wait staff! They salvaged the bad situation and turned it into something good!
(2)pelkey s.
I read the other reviews and got a little nervous about go here last night. But I do love Red Robin and I got a notification that their newest burger called the Uber Burger was out. I usually frequent the Eugene location but I was in Portland on business. We got there at 6:30 and were told there would be a wait of about 10 or 15 minutes. We had the option of the bar which had a huge booth (there was only two of us) they encouraged us to sit at. The area was cozy and comfortable. I asked for the Uber Burger with a Sam Adams Octoberfest. They said they were not going to start selling the burger until Monday. My wife asked if the server would ask and see if they would cook one up for me. The answer was yes, and that's good customer service. The burger was amazing and the fries were so fresh I had to blow on them before I ate them. Good Ol Red Robin.
(4)Kevin B.
We've been here a couple times, it's a good place to eat if you want a gourmet burger. I try to couple different burgers and do like their onion rings....
(3)Yen N.
Everyone complained about their parking but we just pulled right into a parking space right at the entrance at 6pm during the holidays. It wasn't until we walked out to the car when we realized we parked in the "to-go" parking space. If we didn't know, we're not guilty! Beside from that, our expedience was surprisingly pleasant. We avoid chain restaurants because we just don't enjoy the food as much. Burger was good, price was more than fair for a fresh burger compared to how expensive you pay for fast food these days. This is definitely a group/setting. Tons of birthday celebrations so it's loud.
(3)Katherine L.
I got the free burger for my birthday so we went there for dinner last week. The restaurant was remodeled from the last time I was there so it was a nice change. We had to wait a few minutes before we got the table. When we ordered our food, we were told by the waitress that the kitchen was backed up and we might have to wait for a while before we can get our food. Finally the burgers arrived. Mine was great, along with the fries and all those fancy dipping sauces. I love their new dipping sauces for the fries. It is a nice change from the normal ketchup and ranch dressing. Overall it was a great dinner and I was overstuffed with burger that I don't think I can eat another burger for a while. The waitress was super nice and friendly. This is a good place to come back whenever I have a yearning for a big juicy burger.
(4)Jerry P.
A great place for lunch! I like the food here a lot. Not just burgers but fish, chicken and other great choices. Today I had the clam chowder along with the seafood scatter. So good. I like the Clackamas location not just for the food. I look forward to sitting in the bar area and having Kristina as my server. She is very nice to her customers and very attentive. Red Robin YUMMmmmmmm...
(5)Tony D.
I could seriously eat there every day! Always great service and always great food. The problems are with the lack of parking and there is usually always a wait.
(5)Jeff S.
Writing a review of a big chain like Red Robin seems pointless as they will never reach a 5 star average and most know that their expectations should be lowered because it is a big chain restaurant. It misses the local flavor and folksiness. At any rate here's my review - - Haven't been to RR in a looong time but decided to go for my birthday as I had a free Birthday Burger waiting for me, and I really like free. I went with my 11 year old son...because I really really likes free. Well, I guess the old adage "you get what you pay for" is true. I had the Burnin Love burger and the boy got Clucks and Shrimp. The food was subpar at best. The burger was a soggy mess and tasted sort of ok. The bottomless Strawberry Lemonade was good but mine certainly had a bottom as the second one I asked for never arrived. I asked for some milk as I knew my Burnin Love burger was going to be painful later, and milk does an amazing job of taming the savage beast. When it finally arrived, it was warm and un-needed. The server started out good but proved to be rather inattentive and her tip reflected my opinion of her service.
(2)Dewey S.
Had a great experience. The food was good, as usual. We were the first customers on a Sunday morning so everything was quick and ready to go. Our server, Colton, was awesome.
(5)Kathryn K.
Good french dip. Ajus could have been a little more flavorful but otherwise a good choice.
(4)Erin L.
I don't go to Red Robin that often, but when I do I always have the crispy chicken sandwich. Everything is fresh and always tastes good. They have a really good variety of foods and who can resist their mud pie. I like that on their menu now you can substitute a salad or fruit for french fries or add something to your order for not very much money. I usually go to the Clackamas location and have never had a problem. Red Robin isn't my first choice, but I am never really disappointed when I do go there.
(4)Michelle L.
My husband and I attempted a date night. We were going to kick it off with dinner at Red Robin. 5:30 on a Thursday night and there was no parking in the lot shared with a neighboring restaurant. So we went to the adjacent empty lot, and proceeded to be scolded by the 80 year old security guard. Thanks for making date night a failure because you couldn't invest in more parking.
(1)Geoffrey H.
Red Robin Gourmet Burgers is by far one of the best. No matter what is ordered from the menu, one can expect, YUM. Cant go wrong with a classic crispy chicken burger or fish n chips. I probably receive exceptional service simply cause I know a waitress. Had a craving for fish n chips one day after work. Simply phoned it in and was ready by the time reaching Red Robin in Clackamas. Not too picky when it comes to food but I know what I like when I taste it. This place gets my YUM award.
(5)Paul P.
What happened to Clackamas. I grew up coming to this Red Robin all the time, and I remember the servers being super nice, and the atmosphere in general being very welcoming. My family came here for dinner, and from the moment we walked in, I felt like we were in a completely different area. Once we were seated, our server paid no attention to us. Further, the place was not busy, ad when we asked for a basket of fries, her response: "I can't guarantee it since we're very busy right now." For one, who says that? Isn't red robin known for bottomless steak fries? If your establishment is built upon that motto, you better live up to it. Secondly, I took one look around the entire restaurant and I can count many empty tables, so clearly this server did not have a sense of her surroundings. Once our food came out, it was fine, but I had lost my appetite due to the poor attitude of the server. As we were leaving, and putting on our coats, another waitress said, "please move along" while using jan motions pushing us. Wtf?! I was about to give her a piece of my mind. I don't know what happened here, but this place has just gone down hill like there's no end. The servers act like they are from the trailer parks, and have no proper training in customer service. It's sad that the happy valley area has gotten so ghetto. I blame it on the MAX train system coming in, but that's still no excuse for service at a restaurant to be sub-par. I hope the managers of the Clackamas Red Robin train their staff in proper service and etiquette.
(1)Chance V.
This is my first time visit to this place and I have to say I'm disappointed to have brought my girlfriend and my brothers girlfriend here. They whiskey river burger wasn't anything special, only got 5 onion rings all of which here nearly hard or overlooked, you don't get my French frys maybe 14 or so frys. Their appetizer pretzel bits had no flavor almost like eating card board with grease and the cheese that game with it is discolored and seems to have sat in the kitchen for 10 or so minuets, plates and table came loaded with grease or slim of some sort. And their ranch is all watery almost grossed out to leave. I well for sure won't be coming back....
(1)Kirsten D.
Best milkshakes ever! I went here yesterday with my boyfriend for a quick lunch after seeing a movie, even though I wasn't really hungry. We ended up getting just the steak fries, a milkshake for each of us and he also had a strawberry lemonade. Personally, I prefer my lemonades (whether it's plain, or has fruit) more lemony tasting than sweet, but he loved it! He got a little mad when I insulted his fries, though. xD I honestly don't see what the hype is with the fries. Sure, they're thick and the sauce we got was pretty good, but they're too soft for me. I like my fries a little crispy on the outside. There was this seasoning bottle he put on them, and for me it was too salty, but it was still okay. I wanted to grind pepper on them, but he wouldn't let me. Anyways, the milkshakes were thick, creamy and "Oh my god, this is amazing!" I literally had a mouthgasm. I recommend getting one next time your around a Red Robin. Plus, the wait wasn't too long either. Less than 10 minutes!
(4)Leilani H.
I order the 5 alarm burger often from here. Sometimes I don't even dine in and just carry out. Great service every time. The atmosphere is friendly and lively. If you're into spicy burgers, try the 5 Alarm.
(5)Home B.
Looks like they have a new menu. They still has the same classics and their bottomless fries...but to my delight I noticed they have bottomless sweet potato fries! Also the kids mac and cheese is awesome.
(4)Nicole G.
The food was good, typical red robin. I always love their BBQ chicken wrap and of course the strawberry lemonade! Service was good. Had a very friendly girl seat us. I'd go back!
(3)Laura C.
Normally, chain restaurants like RR are not high on my priority list of restaurants, but my co-workers got me to sign up for their birthday club - to get a free birthday burger. Not that chains don't have good food; but you've been to one RR, you've been to them all. I like originality. However; there's no disputing they make a really, good burger! Having gotten my free birthday burger email, I decided to use it today after church and split it with my mom. Then my brother decided to tag along. So much for walking out of there without spending a penny (besides tip). When I arrived, my mom had already been seated. She gushed about how sweet the waiter was; having brought her a refill of soda without her asking (must be bottomless like the fries??) When our server, Taylor, greeted us, I explained that we were there for my free burger. Instead of giving that surly look some servers give (my guess is they're questioning whether you know to tip on on the entire bill before the discount), Taylor smiled and was all "Sure! Great. No prob. What can I get for ya?" Without asking he then brought us our burger, split in half. The cook also divvied up our sweet potato fries. Taylor asked how we liked the meat cooked and like a good server, he took note that we wanted it well done. The chef then followed orders and cooked it well (so often they do not and my meat comes out bloody). The Bleu Ribbon Burger my mom and I split was to die for! I knew I couldn't go wrong when I read the description ("Basted with a tangy steak sauce, topped with crumbled Bleu cheese and crispy onion straws, lettuce, fresh tomatoes and zesty chipotle aioli on an onion bun) and every bite melted in my mouth. My brother and I got into an argument, so Taylor diffused it with more of each kind of fry (I didn't think we'd asked but it shut us up). Yes. Not only did we tip on what would be the whole bill, but we gave Taylor 20%. If only every server were the genuinely nice! (I've had mediocre service at RR before, so Taylor brought their 3 star rating up to a 4) I'll be back for sure. This time next year. ha ha
(4)Terry C.
I've been to this place a few times. Most times the experience has been alright, but this time around ugh...slow, slow and slow. I hate to complain, I really do, but this week is just not a good week if your me. I just got done playing a game of kickball and the GF and her roomie wanted to get something to eat. So we opted for Red Robin and Clackamas. We had to wait for her roommate so we started with just a chocolate milk shake and some fries. Typically you think water comes in first, no way I should have to wait for water while waiting. It should really be one of the first thing that comes to a table. But we had to wait for the shake, thus the waiter brought it all at one time. Very annoying. We asked for straws but it never came until we waived another server who looked confused by the scene of people waving, than our server remembered about the straws. Dinner came, went and the left over just stayed on the table. The wait staff never really asked us if we needed any boxes or tried to help the waiter. We had to wait quite a while to get boxes for the left over. The cantaloupe that comes with some of the meals, mushy, awful, not even fresh. It was rubbish. I'm sure the waiter is a good guy and a good server but I'm not sure if he was over whelmed or just plain forgot about us. A part of me thinks he just kind of gave up on us because he was tardy. My theory is that they saw the clock hit 9 and was releived that they survived a crazy night, unfortunally you need to finish what you start, and this didn't happen.
(2)Jon F.
When seated the seats were dirty and the table was wet. The hamburgers were disappointing for what you paid. We had to ask for everything we needed and it was not very busy. Other Red Robins have been good but there must be something about this one that just doesn't seem to cut it.
(2)Chris L.
Going in my expectations were low. These franchised, cardboard cut out establishments have come to disappoint me. Places I once longed for as a child, and thought of as culinary Mecca's in my adolescent years, have turned into bland shove and grind processing depots, catering to middle class America's increasing waist lines with large portions, affordable prices and water downed entrees. Chili's, The Olive Garden, Claim Jumper, the Old Spag Fag...all previous favorites, but now more likely to produce a night of intestinal agony then satisfaction for the palate. So when the TLB and I were running errands and found ourselves famished, with a teething and cranky Lil' Dictator on board, we decided to give Red Robin a chance. A noisy and demanding 10 month old doesn't stand out when competing with 7 overly excited Twilight loving cheerleader rejects, proudly displaying their 37 pieces of flair while signing a Red Robin remix version of the Happy Birthday song to Brandy who's celebrating her (wink, wink) 29th birthday...again. Plus they give out free helium balloons. And to our 10 month old male diva, this is a big deal, as well as a temporary distraction to his part time job of throwing food items to the floor. Red Robin does a decent job on their hamburgers, and the large selection of choices definitely ups the ante. Now I'm not suggesting that my Bonzi Burger was gourmet, nor did it have me dive bombing fellow patrons tables while doing my best Long Duc Dong impression, but it was good. And I didn't spend the rest of the night on the shitter trying to calm down a spastic colon with aromatherapy candles and Peter Cetera's Greatest Hits. Plus they have some decent looking salads and the bottomless fries aren't a bad deal either. Service could have been a little more prompt, but when the waitresses are constantly being called upon to create lasting birthday memories through interpretive song and dance routines, it is a little more excusable. Overall, decent food, decent price and a decent experience.
(3)Amber H.
I always come here for milkshakes and love them!! I have had some bad restaurant experiences at other places and whenever I would try and talk with a manager on anything, no one ever gets back to me, it gets put off and then I just say forget about it. One night I had a small problem here and decided to go ahead and send in feedback just to let the restaurant know. Jim the manager was VERY PROMPT at getting back to me on my review. He had called me after 5 and I was driving home, he asked if 3 the next day would work and I said yes. Sure enough he called me right at 3 the following day, we discussed what happened and I was glad to notice he actually listened to me. This is great customer service to me, as I've been in situations where some people really didn't care if there was a problem. Thanks Jim, I will always come back here for my milkshakes!!!
(5)Vickie V.
Valentine's day, the Server was so nice! Everything was hot when it came out. Mozzarella cheese sticks and onion rings to start. Hot and delicious! I hadn't really liked onion rings before tonight, and these were great. (Can't eat too many tho) Then, We both decided on the bacon cheeseburger, but I wanted mine on the chaibatta bread. (sry spell check needed! Lol). The burger was hot and juicy, bacon was crunchy and lettuce was crisp. But I was disappointed in the bread I chose. I thought it would come toasted (ya Kno like in the pictures of the burgers), so I didn't ask for it to be toasted. I think it would have been soooo much better if the bread was toasted. The strawberry lemonade has real strawberries! And not the fake syrup stuff that makes your throat close up while the trying to drink it and breath! (Like Wendy's! Lol) We have been here before and will come occasionally, but it was great service and food. We will continue to return as long as everything stays great!
(4)Andrew S.
For a place that specializes in Burgers. Mine has always been average. Usually overcooked even though I ask for medium. Fries are okay. It's average and service can be slow. I have tried about 3-4 Burgers. Blue cheese, Spicy, Hawaiian, Mexican/Guacamole one. All were tasty, but the meat is always average at best.
(2)Jacob V.
I know this is a chain restaurant but they are pretty consistent in what they serve you. If you have a problem they will take care of it no questions asked. Plus they usually have a monthly special.
(3)Kelly H.
Last night my family had the pleasure of being served by Shay at the Red Robin in Clackamas RR is normally the place we go when my 5 year old gets to pick dinner out and I'm usually resigned to a nice, young, kind of vacant server who ushers us in and out in a hurry. Which is totally fine, I'm not there for 4 star cuisine. However, last night, it seems we got the 4 star cuisine server. Shay was delightful, and so helpful. We had many special requests around the table, and she accomodated all of them with a smile, thrilled my son by bringing him a refill on chocolate milk without asking, and bantered sweetly with him, taking the time to make his celebration dinner of his choice special. Yes, the food is basic, but they make a good hamburger, and the fries are fabulous. We don't go there strictly for the food, it's more about the experience for my little guy, he adores Red Robin. It was just so nice to have a great server for once.
(5)Marla H.
Went for quick lunch with my daughter and just wanted to give a shout out to our great server Linnea. She was all over it and hooked us up with extra fries to take back to work for my homies who stayed back to watch the shop. She even got my daughter a soda to go...wow I guess I never even realized they had to go cups. Very friendly girl, give her a raise!
(4)Kami C.
This is my first review typed in FOREVER. So I might as well get the steam rolling now and end with the good ones. So last night on October 17th, 2012 my boyfriend and I went to Red Robin for some dinner after my shift ended at 8pm. We entered and we're greeted within 5 minutes. This meaning the hostess was at the edge of the bar folding stuff and I assume (yes that makes an ass of you and me) she didn't want to use her side vision...however she did apologize so that is a great thing! She seated us and told us our server is Taylor. I KNEW WE SHOULD HAVE SAT AT THE BAR .....simply because I think the service would have been outstanding. We each ordered alcohol and water...when we got our water Taylor said he would be back with our drinks....then our appetizers came! Nothing yummier than HOT & FRESH Mozzarella sticks and onion rings....WITHOUT SILVERWARE. Halfway through our apps...we got our drinks. Now doesn't your drink usually come with your water?! Our food was great and was not a problem. The main things that bothered me were: 1) Umm what happened to "EXCUSE ME'...as I started to grab my yummy wrap I noticed an arm inches from my nose and a pitcher attached to that arm pouring water. What ever happened to "Excuse me for reaching over you OR Would you hand me your glass so I can fill it? Usually I am good about handing the glass but I did not see the water pitcher or notice his reach right away. RUDE! 2) I'm used to a midori sour in a short wide glass with little ice. This glass (which I should have taken a picture of) was half the size of a graphing calculator, loaded with ice, and cost me.....$5.29. Dear lordy lordy I basically had a shot of midori sour. 3) Just the overall customer service was not exciting. The worst server I have had there ever. I grew up in Oregon and was gone for 4 years. Came back in May and been to this Red Robin 4 times now and this time was THE WORST. Never checked on our food, reached over my food to poor a water glass at the other end of the table, and the drink was dinky! Of course....I'll be back...I'll just choose my waiter! The area I hate to sit in (the booths by the bathroom) will be my new spot because those girls and manager know how to provide service!
(2)Kate D.
The food is pretty much consistent here, in a good way, but there is always a long wait. I understand that a place like this can get busy and form a waiting list, but I have waited here numerous times when there are empty tables ready for people to sit at. Also, service can be slow at times. Maybe they just need more employees, I am not really sure.
(3)Jeremiah F.
Super cute staff. Tables are slanted to one side on the 1/2 booth seating. Kinda annoying. the burger that has the pineapple on it was awesome! its always awesome! be sure to tell them how you want it cooked. standard for them is medium well. i like mine well done.. i have seen what uncooked burger can do to a person. it isnt pretty. they had bottomless rootbeer floats! ARE you kidding me!!! fat kid heaven homie!! they did keep the fries coming..im not complaining! its red robin!! come on, it is what it is.
(3)Phil K.
Jennie - you rock! Great service! And Red Robin USA, you rock. Bottomless rootbeer float with soft serve ice cream, just amazing. Best float I've had, so creamy and smooth, for only $3.19. Oh, food was pretty good too, ha. Excellent steak fries. Please, oh please, if RR USA is reading, teach your CDN counterparts how it should be done.
(4)Robert D.
Tortilla soup was on point! Burger was hot and fresh. Jason was my server and an excellent one at that. All the negative yelpers for this Red Robin are Zombies!!!!!!!!
(5)Trisha S.
Very disappointed. Visited this location on Saturday evening around 6:30. Sat at the bar due to too long of a wait for a regular table. One bartender, Kristina, for the entire restaurant (first mistake). Lost our appetizer order (second mistake), onion rings did not arrive until after our burgers and after we complained about not receiving them. Waited 45 minutes for 2 burgers. My burger, which was a Burning love with chicken and sweet potato fries, came out, cold and completely soggy. Almost as if it was a mistake from another order that had been sitting in the window for two long. Even the fried jalapenos, which make the burger, were a soggy mushy mess. I ate the chicken out of one half of the sandwich and left the rest. The bartender asked me if I would like a togo box to take the rest home and I told her, no the sandwich was completely soggy and I couldn't eat it. At which she said she was sorry and proceeded to get our check without even seeing if we wanted another beer or dessert. It was handled very poorly and after the mess up with our appetizer I didn't want to be "that" customer who does nothing but complain. But when you get terrible food and not so good service someone needs to know about to so that maybe it doesn't happen to someone else. I hope that this review will help them to make some changes to their procedures. But at this point, I have no desire to ever return to this restaurant.
(1)Jenn V.
This is by far our favorite place to eat in the area!! Consistently good food and quick, friendly service. We even love the new Red Robin Royalty program they started!! Two thumbs up...
(5)Tyler C.
Red robin is always delicious with a great menu. It is extremely kid friendly ad you don't have to worry about how loud they can be. The staff is always friendly and helpful. The honey mustard is by far the best I have ever had.
(5)Kyle R.
I've been to this location probably 1/2 dozen times...with only 1 good experience. The wait staff is always in a hurry, as its a busy location. So they often forget things...drink refills, apps, sides, whatever -- they miss it. That famous "happy go lucky" Red Robin service mentality is lost at this site. Sure they smile, but its so forced and basically beyond stupid/funny. Twice they have forgot my starter dinner salad...'cause as any salad lover knows, a good dinner salad is essential to a good meal experience. Anyway, I usually end up going back to this location due to its location...and not because its a good one. Oh well...they still make very good national chain food.
(2)Josh J.
This review only applies to the food as I have only had the take-out here, so I have no idea how the service is. Generally I don't like these chain places, but my office keeps ordering our monthly birthday lunches from them and now I'm hooked! I mean DAMN they have some awesome hamburgers!!! the onion rings are amazing too!! I like the Royal burger, but it probably is a 1000 calories by itself. Be ready to loosen your belt a notch after eating here, everything is super high calorie!
(4)Jeremy F.
probably a 3.5 but I rounded down, kids love it and I like it.
(3)Cassandra C.
We decided to go to Red Robin after about five years of absence. We were feeling the "cool" burger experience with a full bar and fun ambiance. Ten years ago Red Robin was known for its fun great food, burgers cooked to order and general casual awesomeness. I do not know what happened to this Red Robin aside of the fact that they have been through the full bloom of a now heavily built up area. With the Clackamas mall, trendy new restaurants and high concentration of shopping traffic this Red Robin died inside. Our time there was pretty bad. It was really bad actually. It was enough for me to email the company in distress which I usually avoid. It broke my heart to pay for our meal. Only two members of my party ate some of their food and they were very unhappy with it. The rest of the food was taken away at the end of the meal with one bite taken and a server who did not ask us why. We ordered the appetizers of Fried Zucchini and fried fresh Jalapenos. Why? The Zucchini was not mushy or oily, it was still to the bite and fresh tasting. I will give them that. The batter itself was overcooked and greasy. They mixed the two appetizers together creating a glob of fried jalapenos and zucchini. Two or three bites in and we were done. A drink order of Crown Royal Whiskey on the rocks tasted like a hard candy. The glass was unwashed and still had the residue of whatever fruity cocktail had once been in it. This is unforgivable. We asked the server if perhaps they had accidentally served us a flavored whiskey but were informed they did not carry any flavored whiskey. It was simply a unwashed glass. The burgers that we ordered, we all ordered "as rare as you can do them". We know that most restaurants have to cook to a certain temperature for health regulation reasons. Red Robin in the past has always been able to provide some good tasting beef at medium rare while staying within those guidelines. They cremated our burgers. I have to admit that I was shocked almost to tears at my over ten dollar burger which came without most of the listed toppings and was burnt. It was a deep grey color on the inside. I could not eat more than one bite. I had the Prime Chophouse. I dislike McDonald's burgers, but even theirs would taste better. I will never go back to this location. We were ignored by our server. Our meal was not good. My heart broke for a use-to-be great restaurant.
(1)Brian S.
Red robin I'm sorry you used to be good. And now you're bottomless fries are skeletons like you almost have to wait an hour for another round. You have added way to many food items to the menu which can be a peeling but if all are just sub par then who cares . You used to do good burgers and sandwiches. Now it seems nothing more then a over priced fast food chain.
(2)LD M.
Classy chest tattoos, bad hygiene & cigarette perfume sums up the servers here. Customer service was the worst of any place we've ever been. They don't offer fries while you wait anymore, when they do come, they are frozen. I sent them back. Don't go, any place in the area will be better! Literal crap.
(1)Susie P.
Yikes. I don't know what I was thinking eating here, but I have had decent food at other Red Robins. Being in the middle of the food wasteland that is Clackamas, this seemed like a safe bet. It was a debacle. Cold fries, gross mac n cheese (you know it's bad when the kids can't even eat that) and a half thrown together salad with overcooked chicken. No thanks!
(1)Tyler R.
What's red robin all about you might ask? Welp it's all about American burgers and bottomless fries.... Or so we thought.... This is a restaurant I grew up going to and have watched it changed. I feel that they are trying to get away from the classic American styles and going towards the fancy downfall. They remodeled here and it's like they took out some seats. This red robin is busier than ever. Be prepared to wait and wait and wait to get a seat. Food is red robin food but it's hard now to just get bottomless fries before you order! If you have time to waste? This is your spot. Patience is required here!!
(3)D C.
Debated on 1 or 2 stars because food was good . However the the restaurant was filthy . The booth, the carpet, the restroom (eeww),and the kitchen (yuck) saw it as we exited. $3 for each iced tea? Ridiculous. Won't be returning . Our and our guests feet stuck to the floor !!!! Follow-up from corporate after providing them feedback: 3 emails all asking for the info I already gave and listing the wrong address. Won't be returning if this is how they take care of a customer. 9880 SE Washington St. Portland is the address of this very inferior restaurant Last update, after 2 hrs of back & forth, corporate got the address of the store corrected and apologized and offered a gift card to return.
(1)Helena G.
I've been coming here for years and it's still one of my favorite chain restaurants! Great food, easily customizable, and my favorite- UNLIMITED SWEET POTATO FRIES! We love coming here when we're trying to stick to a gluten-free diet because they do a wonderful lettuce wrap of any burger/chicken sandwich you want! I've never had to wait, or if there's a line to check in we go sit in the bar where there's free-for-all seating! They recently took away happy hour but also lowered some of their pricing so it all evens out!
(4)Debra B.
EVERYTIME we have come here something gets messed up. Today they put in the wrong order for my husband and they gave me the wrong side. I'm not sure why I subject myself to this anymore. Update: if I could seriously give them negative stars I would. Today's visit was excruciating awful. First off, with Chevys being closed and a new restaurant under construction, what ever company is doing the work has decided to take out about a third of the parking spots, in an already crappy parking lot, we ended up parking across the street (not a big deal). We went there as a party of 5 + 1 child and got seated in about 30 minutes , 10 mins from what we were told the wait was. We got seated and 10 minutes later, the waitress came to get our drink orders, we decided that we were ready to order at that point. 30-35 minutes later, we got our food. We had also ordered an appetizer of onion rings which didn't come until the rest of the food got there. The food was mediocre at best. All of the food temperature was on the verge of being cold, not sure how long it was sitting in the window before it was picked up by the server but it was bad. My burger had a hardened bun and when I sent it back to get redone, it came back missing an ingredient (bacon). I do not know what happened to this place but it is in a sad state of affairs. Note: when I sent my burger back, I expected to talk to a manager.....not so. I will be writing to corporate as it was extremely disappointing.
(1)Martin F.
Red Robin - Yumm! They live up to the hype for us. Unlike many of my massive meat eating brethren, as I've aged I've come to appreciate a lighter fare. (I've also come to appreciate a less expensive option.) We didn't have any wait and our order was taken quickly. (Hint: ask for a refill on the fries before your food comes. They don't have a problem with it and it gives you something hot and tasty to eat while waiting for the meal with no additional charge). The Tavern Double is their answer to the Big Mac - two all beef patties on a sesame seed bun. RR has expanded the number of Tavern Double's that they are offering and the smaller size is just about perfect. On this trip, I ventured out to try the "TurboQ" Tavern Double - "Triple S" sauce = kind of smoky, a little sweet BBQ sauce, and Pepper Jack cheese. It was tasty and like every burger comes with their amazing all you can eat steak fries. Fresh, hot, crisp on the outside and tender on the inside - I get hungry just thinking about them. The service is fairly typical, cheerful, efficient. The place is always fairly crowded and somewhat noisy but not to the point that it was uncomfortable for us. The peach ice tea certainly lived up to it's name. We've been there before and we'll be back. It's consistently good, the wife can get a margarita with her meal (try that at MickyD's!), the prices aren't too bad - $20 for 2 + tip + alcohol. That's pretty much the bargain price to be seated, have someone take your order and have the food brought with a fairly extensive beverage choice. Who can complain? The time previous to this visit we had their new "donut tree" dessert (or something to that extent) - similar to their onion ring stack - but with fried mini donuts and a nice assortment of dipping sauces. If we weren't already full after our meal we would have gone for that again - it's mighty tasty.
(4)Kayla G.
This restaurant is so hit and miss regarding food it's almost laughable. One day my food will be hot and delicious, then the very next day it will be cold and delivered to me wrong. So many ups and downs it's hard to call this a consistent, good restaurant. The staff is hit and miss too.
(2)Jason A.
Getting better, give it a try!!!! I decided to give Red Robin another try after my last review. They were quick to message me and get more information which I appreciated, and I was able to speak with management which showed their concern and care for their customers. That goes a long way with this reviewer. I went back with my parents a few nights ago on a Saturday night. I was very surprised to see the complete remodel. It looks fantastic. They've painted, and re-configured their walk in and waiting area, making it customer focused and much quieter. I never cared for the kids room with games and loud noise. It was busy as expected, and we waited about 15 minutes, which was more than fine with me at dinner time on a busy weekend. I especially appreciated the young man at the check in keeping an eye out for an empty booth in the bar area, and when one opened they called us over. Food was very good, and a much better improvement since my last visit. Service was spot on and very friendly as well. I ordered my usual veggie burger and we all split an onion ring appetizer which was really nice. I assumed we'd be waiting a bit for food, but they were able to get things out in plenty of time, and our food was hot. Only negative here was that I had ordered cheese on my burger and didn't come with any. I knew this was an extra charge which is the norm these days so I brought it to the attention of our waitress. She apologized and quickly offered to remove the charge from the bill. I would have appreciated it slightly more if there was an offer to remake my burger, but it wasn't too important so I didn't sweat it. People get way too upset about little things like that anyway. Red Robin seems to have come a long way in recent months. Perhaps the expediting could still be a bit better and has a few kinks to work out, but those things are just going to happen in a busy restaurant from time to time. Overall, I'm pleased to see some changes here and I'll be happy to return. Check this place out and their great new remodel, you'll be pleasantly surprised!!!
(4)J C.
This store in particular seems to be in a decline ever since the remodel a few months ago. They seem to be to operating with not enough staff (long wait times despite empty tables, food taking a long time to come out, ect.) and the restaurant is dirty (sticky tables, menus, tables not bussed, ect.). Last night, we waited about 20 minutes to be seated and when we got a table we waited nearly 20 more minutes to place an order. The waiter in the area went to every table around us but ignored ours. We finally left without getting service because we couldn't wait any longer. It should be noted that there were empty tables all around us so they weren't slammed. They also are now saying they won't bring fries out ahead of time while you wait for your burger due to a new "corporate policy." Yet they will still give you bottomless fries when your meal does come out. Makes sense to make your customers wait without anything to eat, especially when ticket times have been increasing. It's disappointing because this restaurant used to be a go-to spot for our family for a good meal.
(1)James D. H.
This R. R. has a new classy look to the restaurant. Still the same menu, the same employees, the same everything! Our waitress was cool. She did almost spill ranch dressing on my girlfriend but my girl has cat like reflexes and was able to get out of the way of the ranch shower before it got all over her. As is my framily. We can't go places without one of us causing a scene. Hence the "Ranchower". (lol. I kill me!) Our apps were great. Had the mozzarella sticks and the leaning tower of Onion Rings, good golly there was a ton! My BFF R. G. is a gluten free Girl. We asked for a G. F. Menu that took a few moment's to get and then when R. G. asked about Gluten in an item our waitress was unsure if it had Gluten. WE suggested she find out. Did you read that? "We suggested she find out". When it comes to peoples allergies how bout you figure out your job and help us as customers. We did get our answers and my friend was happy. Then our burgers came out. We almost had it all when the person who ordered a Ghost Pepper burger got a regular cheeseburger instead. That was just dumb. How you could mix up a regular cheeseburger with a burger that has ghost pepper aioli, fresh jalapenos, pickled jalapenos and pepper jack cheese on it, is beyond me. 1 has cheese and 1 is covered in fire. Figure it out! All in all it was good. We like burgers and the menu is ok.
(2)James F.
smaller portions - increasing prices - terrible remodel -- nice job destroying 40 yrs of history... never fun to wait 30 min to get a table and then wait another 30 min to get cold food unhappy understaffed restaurant with staff and managers looking like they are hating life corporate must be drinking the steve carley kool-aid will go to killer burger next time
(1)Yasmin L.
Went there with my family of 6 on a Sunday night. 30 minute wait but that is the usual with them they are always busy, and that was not a problem. 20 minutes after we ordered we were informed that our server or the kitchen not sure which lost our ticket and we had to place our order again and wait another 30 minutes to get our food. Our server was apologetic and offered to have the manager come by but he never showed. I was a little disappointed that I wasn't offered fry sauce with my meal. We weren't checked on during our meal to get fry or beverage refills either. It was my husband's birthday and to our children's disappointment we were in no mood to even mention to our server it was his bday. The bill came and we were expecting some sort of discount for our one hour wait but there was none. We arrived at 6:00 and we left at 8:13..thank god for smart phones I don't know how much longer I could have entertained 4 children without one.. Next time we will go to the ram across the street. Red Robin is no longer my family's birthday dinner spot.
(2)Julia S.
Now, I'm a diehard Red Robin fan. I know what I'm going to get each time, and each time it's sinfully delicious. This review is based on service. When I met my friend here one night, we were placed at a two top right near the kitchen. Not an issue, except that we rarely saw our server. It took 20m to get our drink order, and by then I was so Hangry (Angry Hungry) I just ordered. Off our sticky menus. Ick. My final gripe has nothing to do with RR directly. The parking is ALWAYS atrocious. Thankfully, the Chevy's next door closed, because typically I didn't even try their lot, but would trek over to Target's lot and play a real life-and-death version of frogger while running across the street to the restaurant. This time, I circled several times before I gave up. Thankfully my friend found a spot and shuttle bussed me back to my car.
(1)Tony H.
I really enjoy going to "RED ROBIN" they have great service, and are very warm and inviting.
(5)Whitney A.
We come here often, at least twice a month. Never have we had service as bad as today. We ordered the Bonzai boneless wings and she brought out their buzzard wings, we asked for the correct ones and she brought out wings with BBQ sauce on them and then she finally realized she again brought out the wrong one and brought us the correct appetizer. At the same time the correct appetizer was brought out we ordered our entrees.. An hour later our food is brought out and it's obviously been sitting a while. My BBQ chicken wrap has soggy lettuce that just disintegrated in my mouth. The top was crispy as it had obviously been sitting under the heat lamp a while. My sons Mac n cheese was HOT on top and cold in the middle. Our drinks were empty and we had to flag our waitress down for refills. Basically, the food is USUALLY amazing, but don't sit in Arie's section. ** Update- I wrote this while still waiting for my second round of food to show up, the waitress ended up taking off my entree from the bill and as we walked out the manager offered us a $15 gift card. It doesn't make up for the terrible service/experience but at least they realized that something went wrong.**
(1)Hayden W.
Okay, I was here a few months ago, the service was crappy but the food was good. Our waitress Jamie was a doll and provided excellent service and was prompt, and greeted us with a genuine smile (not like those fake smiles people often give). Our food arrived in a timely manner. I ordered a Guacamole Bacon Burger, but to my great disappointment, they forgot to put Guacamole on it... yeah, the Guacamole was forgotten. How does one forget the Guacamole on a Guacamole Bacon Burger you might ask? I'm still trying to figure this one out.
(3)Mylissa H.
Went to the Clackamas Red Robin to celebrate my birthday on a Friday night. It was 6:30 and it was a 1/2 hour wait, once we got seated it was another 20 minutes before being waited on. We ordered margaritas which waiter kept saying they would be up shortly and another 20 minutes. . No water, napkins or silverware in the meantime, then when our food did arrive the fries were cold and the bugers warm not "hot". We had let waiter know it was my birthday and still forgot at end of our meal, reminded him again about the birthday sundae which was delivered. End of dinner the bill came and to our surprise we were charged $1.99 for it. The restaurant has many upgrades and pretty, but service and food rated less than 1 star. We will not return.. sad :(
(1)Gary K.
We have been to this Red Robin many times. The parking lot is always full, but they do have overflow parking down the street. Most of the time the service is just ok. The wait staff is young and hit and miss. Last week we went and three of our four meals were wrong. This is not the normal and they did give us a card for a free appetizer when we return. I will continue to go to this Red Robin because my kids like the food, but I would not go with just adults.
(3)Cassandra C.
Red Robin To Go is my summer go to so far this year. $10 salads that cover lunch and dinner, don't require me to turn on my oven, allow me to read my book with a glass of water at the bar and the possibility to call ahead (yeah, right, I'm not a planner that way). I'm a big fan of this chain for more-than-a-drivethru-experience meals. Literally every time I've been in, someone else has To Go for a tavern burger. I don't know what that is but people love it. I love their salads and wraps. Their Avocobbo salad has avocado, bacon, bleu cheese, olives, tomatoes, hard boiled egg and your choice of dressing with a slice of foccacia. Their honey mustard is better than anywhere else's I've tried. It can definitely get expensive if you order drinks while you wait, I would steer clear of that. Otherwise, your ten dollar salad becomes a $40 night on the town. Bonus for awesome parking!
(3)Caitlin L.
This used to be my favorite place to get a burger. USED to be. Over the past few years the quality of the burgers have just gotten worse and worse. Mine has come to me cold and dry and the condiments are soggy and the burger just makes my stomach upset afterwards. I still like the fries, however their quality has gone down too. Some are soggy and the potato tastes awful, and then some are crispy and good. I always regret eating there, and so I think I will spend my money on a better burger elsewhere.
(2)JP R.
I recommend the chicken wrap with BBQ sauce! Really good. Especially with the bottomless fries (if u get the right waiter who will give them to you). Service is a crapshoot depends who is working. Can be great, can be bad. Food is always good American fare. Burgers are good too of course. Stay away from the arctic cod sandwich ... Very dry. Food is always good consistently, except for that cod sandwich.
(3)Dawn O.
Red robin has great food . The wait time to be seated was fast we came here at dinner time . We were seated within 10 mins . Our server was fast with taking our order . We ordered the smoke and pepper burgers they were perfect! I would recommend red robin and will come back here again !
(4)Andrew L.
every time this place is amazing... the royal burger is the best and has everything on it... when we got there i was very very hungry. they were so nice they brought out some fries early so i didnt eat my napkin!!!
(5)Elizabeth L.
Our appetizer of pretzel bites with cheese were like trying to bite a tiny rock in half, second try wasn't any better. The croissant that my sandwich came on was stale and dry. The batter on the shrimp and chicken was burnt on some pieces and under done on others. Our waitress was friendly but other than bringing a new order of pretzel bites nothing was done to try and fix the poor food quality. Maybe if we try Red Robin again we will have better luck.
(3)Amy L.
Your typical run of the mill chain restaurant burgers. Enough said. Lots of better local burger places in town.
(3)Trisha G.
Omg this place was a big disappointment. Love the one in Gresham. This one has horrible design for seating its sooo noisey its ridiculous cant even hear yourself think. Service was slow and i mean slow took 15 mins to get soda after asked. Was seated next to a bunch of kids like literally next to. Sat us on a long bench them 10 .ins later sat a group with a kid that literally jumped on me to get to his seat. Like really disgusted with this place.
(1)K F.
If I could give this place zero stars, I would. Yesterday's experience was the most humiliating, mortifying experience I have ever had in a public place. It was my 25th birthday, and my 60 year old parents and I sat in the bar for lunch. I handed the waitress my DMV issued temporary drivers license and expired drivers license for photo ID (I had to renew), and she immediately went to speak with the manager. When she came back, she said the manager refused my ID. I asked to speak with him, and when he came out, he said that he was not trained to accept that form of ID, and I would not be allowed to order alcohol in his restaurant. The ID I presented was just as legal as any other form of ID they had been presented by other patrons at the restaurant. After explaining to him that my ID was issued by the state, and is a legal form of identification, and offering other forms of legal ID, he refused and rudely asked me, "What do you want?!". I responded that I wanted my food and the birthday mai tai that I was legally allowed to have, and he snapped that he would just get me my drink so I would stop. I thanked him, but maybe 5 minutes later, he returned and said that nobody in that establishment would be serving me a drink or would accept my driver's license as they were afraid they would lose their liquor license. You can't lose your liquor license by following the law. You can't lose a food handler card by following the law. When I told the manager that this is what the DMV issues as a temporary ID, he argued with me and treated me like a criminal at my birthday lunch with my parents, in front of dozens of people. I told him that the next time someone comes in with the form of ID that I had, I could only hope he treated them less like a jerk. He loudly, and rudely, claimed that he couldn't and WOULDN'T read my driver's license. I pointed to where my "Under 21 until...", "DOB..", and "Name..." were, and he wouldn't even look at it. He could read it, he could see that I was of age, he just decided that it was his day to treat someone worse than the rags they use to wipe down their tables. He looked at me as if I was a punk criminal trying to get away with underage drinking. I had been to a wedding the night before, and the staff had no issues reading it when I ordered a glass of wine. I was so humiliated by the manager that I left with tears in my eyes and everyone staring at me as if I was the bad guy. I cannot, in good conscience, promote that kind of treatment, and I will not be visiting that establishment or any other RR location.
(1)JohnTheWoodGuy J.
Yummmmm... Still one of our favorite places. they also have the best gluten free / dairy fee burger. I do the Whisky River Bbq Burger, no cheese, gluten free bun, and sauteed onions instead of onion straws. Awesome!!
(5)