It's hit or miss with this place... usually miss. The bagels are decent to good but the staff is where it gets iffy. all the way from the drive thru to management. I will say there are a couple who are efficient and polite. Today thru the drive thru I did make a new "buddy", I know that because he called me buddy 4 times. My new buddy also poured my coffee 1 1/2 inches from the top, failed to add the cream and too boot my new buddy poured the coffee in a cold beverage cup. I'm giving up on them and suggest you do the same.
(1)
Courtney E.
I'd never eaten here so my husband and I decided to stop for breakfast this morning. We both ordered the Southwest Turkey Sausage bagel thin. This sandwich was served on a plain bagel thin, with egg whites, white cheddar, and turkey sausage with some kind of (what looked like) green chile cream cheese. I assume that's what kind it was because the menu had no description of the sandwich. One employee seemed willing to help customers, while the others were doing everything possible to avoid eye contact. I think I saw 7 employees total. Ordering was fast, but they have you order at one register and pay at another. No one was at the payment register so we waited a few minutes for someone to come over. I like the numerous fresh brewed coffee options they have at their drink station. Each pot has a note stating what time that pot of coffee was brewed. Our food came out super fast - we weren't even done filling our drinks. One gripe I have about this place is that when your food is ready they walk around the dining room yelling out your name. Since we hadn't picked a table yet we asked the worker bringing out our food to set it down on any table and we'd get it. They kept yelling my husband's name even though we looked right at the guy when we asked him to set our food down. I would rather go up to a counter and get my food than have someone yelling my name over and over so they can being it to me. Personal preference I guess. Overall I'd give this place another try, but it's too pricey to be an every day spot.
(4)
Jazi H.
Bagels are one of the few breakfast items I actually enjoy on a daily basis. This location is on my way to work so it's perfect for me. Ever since Einsteins made its way into my life (back in college---mainly the reason for my freshman 15), I've had my favorite items. Their hazelnut-vanilla coffee is my favorite. I usually order either a chocolate chip bagel with honey almond schmear or a cinnamon-sugar bagel with butter, toasted of course. Their breakfast bagels are also pretty good but I always seem to think like their too plain so they need ketchup or hot sauce (yes I like everything spicy). For lunch, try their pizza bagels. As far as service goes, I always try to go in but I usually use the drive thru. The employees are very friendly but make sure your order is right. Once, they gave me an extra bagel (not complaining about that) but they have used the same knife for different schmears and it's not pleasant when your honey almond schmear tastes like onion. But hey, I understand if they're busy and just want to get orders done.
(4)
Lisa E.
We ran through the Einstein Bros. drive thru on Saturday morning. They were friendly and patient with us even though we changed our order a couple of times and weren't exactly sure what we wanted. I ordered the thintastic southwest turkey sausage egg white sandwich and a coffee, and my fiance' ordered a cinnamon raisin bagel and a pretzel bagel and a frozen latte. Both of us really enjoyed our food. No complaints here!
(4)
Johnny L.
I love this place, although it could use some WiFi, but other then that food is good, coffee is excellent and staff are awesome, price I guess is okay, I'm just a "blue collar worker" but, oh well, you have to treat yourself to something different now and then.
(5)
Thomas P.
This used to be a great place to get a bagel and a coffee. But the past couple of weeks it's gone down hill. Seems like the new management is rude. I ordered a Sausage egg and bagel and was given bacon instead. When i tried to take it back the manager, her name I think was Cathy, questioned how I ordered it like it was all my fault. I told her never mind and walked out. It used to be a warm welcoming environment, but now you could almost cut the tension with a knife when you walk in. Might be trying some place new next time.
(1)
Johnette W.
Monica at the drive thru was amazing! She offered me a "Bagel Dozen Club" card, which no one had ever offered to me previously. I have been buying the "Baker's Dozen" at least once a week for my clients for months, and no one ever offered me that card - never. Monica was friendly, helpful and professional. She is a great asset to that team. Good Luck Monica!
(5)
Kurt H.
This is a roll with a hole, not a bagel. Like another review said: Go to Old School if you want real bagels. I doubt if this place will survive once the South Tulsa location of Old School opens.
(1)
Kate J.
I hope I'm wrong and that I've just had bad luck at this location....or maybe I'm trying to reinvent the wheel by trying the Thintastic bagels. Mine were HEAVY....could've been used as hockey pucks. And the tub of salmon cream cheese I got was extremely salty..and yes I know smoked salmon is salty, but this was more salty than most. Or maybe I was just irritated that after getting an order at the drive in window I didn't realize that I'd been charged for a tub, but it wasn't in my bag. So, I drove back and got it only to get home and find that it was expired. That's enough to make me cranky for sure.
(2)
Rachel C.
I was really disappointed. I love bagels. Real bagels. These were thin, had no substance... And I asked for it toasted. There was no crunch to it at all. With cream cheese. Which the lack of was just, well disappointing. The customer service however was very friendly, which is why I'm giving this place two stars.
(2)
Victoria P.
If you want a real bagel just do yourself a favor and go to Old School Bagel in Brookside. Breakfast bagels are of a much lesser quality here. Plus the customer service is outstanding compared to here. We waited in the drive thru for 15 min. There must be management problems that need to be fixed before I would ever consider going back.
(1)
Dave H.
Do yourself a favor and go somewhere else! I hate to give a place a bad review, especially if it's the first one to be posted. But, I feel I have got to get the word out. So, here is my experience: It was about 10:45 am on Thursday when I got there, so it was between the possible breakfast and lunchtime rush. I placed my order (two turkey sausage and eggwhite sandwiches on everything bagels - not that difficult), and after waiting 15+ minutes, what I ended up with was two southwest turkey bagel sandwiches on plain thin. So, I asked them to remake it with everything bagels, which took even longer. I got back to the house, and the sandwiches had cream cheese and green chile sauce on them. So, I went all the way back and asked them to remake it again - subjecting me to another long wait. And this time they got everything right except they put the sandwich on an everything thin bun. The food was not good - no flavor, and did not taste fresh. Prepare yourself: if you do choose to give this Einstein Bros a chance, just know that it will take forever, even though they have something like 12 people working behind the counter. They will mess your order up if it's not something clearly spelled out on the menu. The food is all heated in microwaves and the bagels come out of a bag. You're better off going to some place like Panera where at least they make everything fresh. About two years ago, my wife and I went to an Einstein Bros Bagel in Maryland Heights, Missouri, right outside St. Louis, and the experience was great! So, I was shocked by the store set up, food quality, service, and waiting time that I experienced here in Tulsa. Never again.
(1)
Cara S.
Good turkey lunch bagel. Cucumbers on it added a nice flavor. They aren't very busy so getting in and out should be no issue. Clean place, good bagels! Go!
(4)
Grace C.
Met New Manager. What a fantastic difference!!! Told me to call ahead to special order my bagels since I'm there in afternoon and they are usually gone. Made my order while I shopped next door!!! He cares about customer service. I'll be back. Often
(5)
Karen P.
Never , Never Ever order a cappachino from Einstein Bros Bagels, it was $4 and absolutely awful. I tried my best to drink it, but actually ended up throwing the whole drink away. $ 4 bucks in the trash. Not happy!
(1)
Allison A.
Bad customer service! Employees seem annoyed to help and have no patience with you! Not sure if I'll be back! Food was good though...
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : No
Eric J.
It's hit or miss with this place... usually miss. The bagels are decent to good but the staff is where it gets iffy. all the way from the drive thru to management. I will say there are a couple who are efficient and polite. Today thru the drive thru I did make a new "buddy", I know that because he called me buddy 4 times. My new buddy also poured my coffee 1 1/2 inches from the top, failed to add the cream and too boot my new buddy poured the coffee in a cold beverage cup. I'm giving up on them and suggest you do the same.
(1)Courtney E.
I'd never eaten here so my husband and I decided to stop for breakfast this morning. We both ordered the Southwest Turkey Sausage bagel thin. This sandwich was served on a plain bagel thin, with egg whites, white cheddar, and turkey sausage with some kind of (what looked like) green chile cream cheese. I assume that's what kind it was because the menu had no description of the sandwich. One employee seemed willing to help customers, while the others were doing everything possible to avoid eye contact. I think I saw 7 employees total. Ordering was fast, but they have you order at one register and pay at another. No one was at the payment register so we waited a few minutes for someone to come over. I like the numerous fresh brewed coffee options they have at their drink station. Each pot has a note stating what time that pot of coffee was brewed. Our food came out super fast - we weren't even done filling our drinks. One gripe I have about this place is that when your food is ready they walk around the dining room yelling out your name. Since we hadn't picked a table yet we asked the worker bringing out our food to set it down on any table and we'd get it. They kept yelling my husband's name even though we looked right at the guy when we asked him to set our food down. I would rather go up to a counter and get my food than have someone yelling my name over and over so they can being it to me. Personal preference I guess. Overall I'd give this place another try, but it's too pricey to be an every day spot.
(4)Jazi H.
Bagels are one of the few breakfast items I actually enjoy on a daily basis. This location is on my way to work so it's perfect for me. Ever since Einsteins made its way into my life (back in college---mainly the reason for my freshman 15), I've had my favorite items. Their hazelnut-vanilla coffee is my favorite. I usually order either a chocolate chip bagel with honey almond schmear or a cinnamon-sugar bagel with butter, toasted of course. Their breakfast bagels are also pretty good but I always seem to think like their too plain so they need ketchup or hot sauce (yes I like everything spicy). For lunch, try their pizza bagels. As far as service goes, I always try to go in but I usually use the drive thru. The employees are very friendly but make sure your order is right. Once, they gave me an extra bagel (not complaining about that) but they have used the same knife for different schmears and it's not pleasant when your honey almond schmear tastes like onion. But hey, I understand if they're busy and just want to get orders done.
(4)Lisa E.
We ran through the Einstein Bros. drive thru on Saturday morning. They were friendly and patient with us even though we changed our order a couple of times and weren't exactly sure what we wanted. I ordered the thintastic southwest turkey sausage egg white sandwich and a coffee, and my fiance' ordered a cinnamon raisin bagel and a pretzel bagel and a frozen latte. Both of us really enjoyed our food. No complaints here!
(4)Johnny L.
I love this place, although it could use some WiFi, but other then that food is good, coffee is excellent and staff are awesome, price I guess is okay, I'm just a "blue collar worker" but, oh well, you have to treat yourself to something different now and then.
(5)Thomas P.
This used to be a great place to get a bagel and a coffee. But the past couple of weeks it's gone down hill. Seems like the new management is rude. I ordered a Sausage egg and bagel and was given bacon instead. When i tried to take it back the manager, her name I think was Cathy, questioned how I ordered it like it was all my fault. I told her never mind and walked out. It used to be a warm welcoming environment, but now you could almost cut the tension with a knife when you walk in. Might be trying some place new next time.
(1)Johnette W.
Monica at the drive thru was amazing! She offered me a "Bagel Dozen Club" card, which no one had ever offered to me previously. I have been buying the "Baker's Dozen" at least once a week for my clients for months, and no one ever offered me that card - never. Monica was friendly, helpful and professional. She is a great asset to that team. Good Luck Monica!
(5)Kurt H.
This is a roll with a hole, not a bagel. Like another review said: Go to Old School if you want real bagels. I doubt if this place will survive once the South Tulsa location of Old School opens.
(1)Kate J.
I hope I'm wrong and that I've just had bad luck at this location....or maybe I'm trying to reinvent the wheel by trying the Thintastic bagels. Mine were HEAVY....could've been used as hockey pucks. And the tub of salmon cream cheese I got was extremely salty..and yes I know smoked salmon is salty, but this was more salty than most. Or maybe I was just irritated that after getting an order at the drive in window I didn't realize that I'd been charged for a tub, but it wasn't in my bag. So, I drove back and got it only to get home and find that it was expired. That's enough to make me cranky for sure.
(2)Rachel C.
I was really disappointed. I love bagels. Real bagels. These were thin, had no substance... And I asked for it toasted. There was no crunch to it at all. With cream cheese. Which the lack of was just, well disappointing. The customer service however was very friendly, which is why I'm giving this place two stars.
(2)Victoria P.
If you want a real bagel just do yourself a favor and go to Old School Bagel in Brookside. Breakfast bagels are of a much lesser quality here. Plus the customer service is outstanding compared to here. We waited in the drive thru for 15 min. There must be management problems that need to be fixed before I would ever consider going back.
(1)Dave H.
Do yourself a favor and go somewhere else! I hate to give a place a bad review, especially if it's the first one to be posted. But, I feel I have got to get the word out. So, here is my experience: It was about 10:45 am on Thursday when I got there, so it was between the possible breakfast and lunchtime rush. I placed my order (two turkey sausage and eggwhite sandwiches on everything bagels - not that difficult), and after waiting 15+ minutes, what I ended up with was two southwest turkey bagel sandwiches on plain thin. So, I asked them to remake it with everything bagels, which took even longer. I got back to the house, and the sandwiches had cream cheese and green chile sauce on them. So, I went all the way back and asked them to remake it again - subjecting me to another long wait. And this time they got everything right except they put the sandwich on an everything thin bun. The food was not good - no flavor, and did not taste fresh. Prepare yourself: if you do choose to give this Einstein Bros a chance, just know that it will take forever, even though they have something like 12 people working behind the counter. They will mess your order up if it's not something clearly spelled out on the menu. The food is all heated in microwaves and the bagels come out of a bag. You're better off going to some place like Panera where at least they make everything fresh. About two years ago, my wife and I went to an Einstein Bros Bagel in Maryland Heights, Missouri, right outside St. Louis, and the experience was great! So, I was shocked by the store set up, food quality, service, and waiting time that I experienced here in Tulsa. Never again.
(1)Cara S.
Good turkey lunch bagel. Cucumbers on it added a nice flavor. They aren't very busy so getting in and out should be no issue. Clean place, good bagels! Go!
(4)Grace C.
Met New Manager. What a fantastic difference!!! Told me to call ahead to special order my bagels since I'm there in afternoon and they are usually gone. Made my order while I shopped next door!!! He cares about customer service. I'll be back. Often
(5)Karen P.
Never , Never Ever order a cappachino from Einstein Bros Bagels, it was $4 and absolutely awful. I tried my best to drink it, but actually ended up throwing the whole drink away. $ 4 bucks in the trash. Not happy!
(1)Allison A.
Bad customer service! Employees seem annoyed to help and have no patience with you! Not sure if I'll be back! Food was good though...
(2)Gretchen J.
Best Everything bagel around!
(5)