Great steak. Drink was weak so I just doubled up on the shot.. the service was great. She was very upbeat and on her toes... this Edmond location is the best location thus far..
(5)
Myka S.
My husband and I both got some sort of chicken, and both dishes were almost inedible. Our waitress was nice just pretty slow; she started working the bar in the middle of our dinner too so we got neglected after that. I also ordered a to go soft drink and our waitress gave me a child size and a person in another section got the big cup. Not worth eating at. Much better choices in Edmond.
(2)
Becky S.
We came in after a funeral service with quite a few people and they had no clue how to accommodate. They gave us two servers but were so disorganized and messed up on several of our orders and didn't give us our appetizers on time. And they also didn't know when to refill our drinks. 2 stars because they have a military discount which we always appreciate!
(2)
Sheila G.
I have been a frequent customer here in Edmond for years...tonight was cluster...the bar took forever. .my martini was in a margarieta glass..my food order was wrong...the manager came by to apologize. ..offered no discount. .then they double charged my bill for it. ...it made me sad. It might be a long time before I go back.
(1)
Candie B.
We do not usually go here to eat, but have been here twice in the last week. I don;t have enough good things to say about this establishment. Not sure who the new management is but they have really turned this place around. The food/drinks and most impressively the service is unmatched. If you have read my reviews you know I don' easily grant positive reviews that are not deserved! We will be back again soon. Keep up the good work Chilis Edmond. Staff and management!
(5)
Marsha B.
If I could give 0 stars I would! !!! Horrible service. My son's milk had nasty food inside of the lid and when I ask for a new one the so called waitress grabbed the cup out of my hand and walked away without saying a word but acting like it was horrible that I wanted a new one. After waiting over 30 minutes without our appetizer and empty drinks they bring out the food and my husband's has a hair sticking out of the top. Once that happens I unroll my silverware only to find nasty food rolled in with the silverware. The manager comes by and says he wants to buy us desert on them.... we order desert and they tried comping only 1 instead of 3 like he said. We had a horrible experience here more then just this time. I can promise we will not ever be back!!!! I would much prefer to go next door to outback steakhouse! Went there 2 nights ago and had an amazing experience!
(1)
Kelly G.
slow, slow, slow. yuck, yuck, yuck. shimp are rubbery. staff very unhappy and disinterested. such a dissapointment to see this franchise go down hill like this.
(2)
Jason B.
Where should I start.... we were greeted and seated quickly and our waitress was at our table within 3 min of us sitting but that would be pretty much the only time I saw her. One of my child's drinks had something nasty on the underside of it and it seemed like I was bugging our waitress when we asked for a new drink while snatching the cup from my wife she walked away without a word. One of our appetizers showed up on time and was good not brought by our waitress. Then the waiting game began..... it was about 30 min with no waitress. We had used plates and empty cups and no waitress .... then food arrives not brought by our waitress but a manager. and lucky me mine had hair in it so I play the waiting game again while my family eats. After 10 mins I get my meal and it looks like it was microwaved. Then the manager shows up and asks how everything is I respond with what I have described above and he says that he will take care of our dessert oh and I finally get my other appetizer as well the manager brought it. So we finish our meal and order our desserts . They arrive promptly and are wonderful. Then the fun begins again they discounted one of the 3 we bought so I talk to manager and he responds with we normally comp a dessert not 3 when there is a issue. We payed and will never be back there again
(1)
Sheri S.
I just called an order to pick up , to go. It was right after work and I was very tired and hungry. When I got there there was a sign saying to see the bartender for your to go order. so I had to walk across the restaurant to the bar. It was very slow. there was only a few tables, there was no hostess, there was no bartender, there was a bunch of staff standing around talking. I stood there for a long time. Staff was walking by and just looking at me. Still no bartender, everyone was standing around talking. no one would go get someone to help me. They were clearly in between shifts. So I had to finally yell to the group of waiters standing around and ask them where the bartender was. I was very upset. The food here is very good but the service has really gone down hill. this is not the first time I've gone in here and had really bad service.
(2)
A M.
This is the worst Chili's that ever was. Just don't go here. Unless you want a terrible server and mediocre food, this is not the place to go. Dare I say it, but this one time Apple Bee's across the street is even better than this place. Don't go to this location!!!
(1)
L W.
I went to Chili's tonight and I ordered my California Club online at 5:48 pm. I went to pick up my food around 6 and waited until the cashier got off the phone to pay for my food. My ticket says I paid at 6:11pm. I waited approximately 10 minutes after the time I actually arrived to receive my food and my California Club Sandwich was cold, not wrapped in foil, sloppy, and the torn up bread had slid off the sandwich. I asked the girl who brought my food to me for some toothpicks so I could hold my sandwich together and she said that they only had the long toothpicks and they would poke through the container. Then I asked her to tell the kitchen to heat my cold sandwich. She asked, "The whole sandwich?" to which I replied, "Yes, at least the meat." The girl brought me another sandwich with new, warm bread. I took my food home, opened my sandwich (which still wasn't wrapped in foil) and discovered the meat and cheese was still refrigerator cold. I drove 7 miles back to Chili's to get a refund and the manager told me, as he coughed over my food, that he would have his staff remake the food but it was my fault the food was cold because I took too long (23 min) to pick it up. I asked him, "If the food was waiting on me, then why did I have to wait 10 minutes for it? He stammered over his words and said, "Oh, I thought it was just sitting back there because you weren't here yet." Then he came up with another lie and said that the California Club is usually served cold. I told him the one on Classen always makes it hot and it shouldn't matter if the sandwich is normally served cold because I asked for them to heat it up. (After I left I thought, "If the sandwich is normally served cold anyway, then why did he blame the sandwich being cold on me taking too long to pick it up?") After the manager grew tired from arguing with me, he offered to recook my food for the 3rd time. I declined because I knew he was just going to reheat that same sandwich and fries he was coughing over. Worst Chili's experience ever. I'm glad the manager didn't offer any coupons or anything because I definitely will not go back. I will say the young lady who brought my food to me was very nice and tried but the manager was the bottom of a donkey.
(1)
Michael H.
Chili's seem to have lost that "it's Chili's everything is good". Their queso and chips was greasy over cooked, chicken sandwich was fatty. Service was slow all the while it was not busy with customers. Chili's is just not the same. Oh yeah, clean the menus and drink menus had to wash my hands after handling them.
(1)
Mike D.
We had great service! The food was okay.
(4)
Crystal M.
My fiance and I went on a slow early Sunday evening. We were seated immediately, there were empty tables around, and we were told that our server and another server would be taking care of us tonight. It took ten minutes to get water. Another ten to get our appetizer, Queso, which we ordered at the same time as our water. Our Queso was fine but our chips looked as though someone took a hammer to every chip in the basket. Shreds of chips. We found about 5 full sized chips inside the entire basket. After we finished the Queso the waiter finally walked by, looked at our chips, which he brought to us, and said, Oh, did you want a chip refresh? We finally received our food after 45 minutes of waiting, and it was AWFUL. My fiance's quesadilla was crumbling because it was so overcooked, and my steak was supposed to be medium but was over well, and that is putting it mildly. I sawed through my little steak and it was crumbling as well. Is steak supposed to crumble? I'm pretty sure it shouldn't.
(1)
Ryan H.
I've been frequenting this Chili's location for more years than I'd like to admit and have NEVER had a negative experience here. Chili's food is always great, but what makes it even better is the customer-driven atmosphere you'll find at this location. Great staff and great management make for a great dinner! Additionally, if there ever is a problem with your food, they'll make sure it's fixed with smiles on their faces.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : Yes
Michael F.
Great steak. Drink was weak so I just doubled up on the shot.. the service was great. She was very upbeat and on her toes... this Edmond location is the best location thus far..
(5)Myka S.
My husband and I both got some sort of chicken, and both dishes were almost inedible. Our waitress was nice just pretty slow; she started working the bar in the middle of our dinner too so we got neglected after that. I also ordered a to go soft drink and our waitress gave me a child size and a person in another section got the big cup. Not worth eating at. Much better choices in Edmond.
(2)Becky S.
We came in after a funeral service with quite a few people and they had no clue how to accommodate. They gave us two servers but were so disorganized and messed up on several of our orders and didn't give us our appetizers on time. And they also didn't know when to refill our drinks. 2 stars because they have a military discount which we always appreciate!
(2)Sheila G.
I have been a frequent customer here in Edmond for years...tonight was cluster...the bar took forever. .my martini was in a margarieta glass..my food order was wrong...the manager came by to apologize. ..offered no discount. .then they double charged my bill for it. ...it made me sad. It might be a long time before I go back.
(1)Candie B.
We do not usually go here to eat, but have been here twice in the last week. I don;t have enough good things to say about this establishment. Not sure who the new management is but they have really turned this place around. The food/drinks and most impressively the service is unmatched. If you have read my reviews you know I don' easily grant positive reviews that are not deserved! We will be back again soon. Keep up the good work Chilis Edmond. Staff and management!
(5)Marsha B.
If I could give 0 stars I would! !!! Horrible service. My son's milk had nasty food inside of the lid and when I ask for a new one the so called waitress grabbed the cup out of my hand and walked away without saying a word but acting like it was horrible that I wanted a new one. After waiting over 30 minutes without our appetizer and empty drinks they bring out the food and my husband's has a hair sticking out of the top. Once that happens I unroll my silverware only to find nasty food rolled in with the silverware. The manager comes by and says he wants to buy us desert on them.... we order desert and they tried comping only 1 instead of 3 like he said. We had a horrible experience here more then just this time. I can promise we will not ever be back!!!! I would much prefer to go next door to outback steakhouse! Went there 2 nights ago and had an amazing experience!
(1)Kelly G.
slow, slow, slow. yuck, yuck, yuck. shimp are rubbery. staff very unhappy and disinterested. such a dissapointment to see this franchise go down hill like this.
(2)Jason B.
Where should I start.... we were greeted and seated quickly and our waitress was at our table within 3 min of us sitting but that would be pretty much the only time I saw her. One of my child's drinks had something nasty on the underside of it and it seemed like I was bugging our waitress when we asked for a new drink while snatching the cup from my wife she walked away without a word. One of our appetizers showed up on time and was good not brought by our waitress. Then the waiting game began..... it was about 30 min with no waitress. We had used plates and empty cups and no waitress .... then food arrives not brought by our waitress but a manager. and lucky me mine had hair in it so I play the waiting game again while my family eats. After 10 mins I get my meal and it looks like it was microwaved. Then the manager shows up and asks how everything is I respond with what I have described above and he says that he will take care of our dessert oh and I finally get my other appetizer as well the manager brought it. So we finish our meal and order our desserts . They arrive promptly and are wonderful. Then the fun begins again they discounted one of the 3 we bought so I talk to manager and he responds with we normally comp a dessert not 3 when there is a issue. We payed and will never be back there again
(1)Sheri S.
I just called an order to pick up , to go. It was right after work and I was very tired and hungry. When I got there there was a sign saying to see the bartender for your to go order. so I had to walk across the restaurant to the bar. It was very slow. there was only a few tables, there was no hostess, there was no bartender, there was a bunch of staff standing around talking. I stood there for a long time. Staff was walking by and just looking at me. Still no bartender, everyone was standing around talking. no one would go get someone to help me. They were clearly in between shifts. So I had to finally yell to the group of waiters standing around and ask them where the bartender was. I was very upset. The food here is very good but the service has really gone down hill. this is not the first time I've gone in here and had really bad service.
(2)A M.
This is the worst Chili's that ever was. Just don't go here. Unless you want a terrible server and mediocre food, this is not the place to go. Dare I say it, but this one time Apple Bee's across the street is even better than this place. Don't go to this location!!!
(1)L W.
I went to Chili's tonight and I ordered my California Club online at 5:48 pm. I went to pick up my food around 6 and waited until the cashier got off the phone to pay for my food. My ticket says I paid at 6:11pm. I waited approximately 10 minutes after the time I actually arrived to receive my food and my California Club Sandwich was cold, not wrapped in foil, sloppy, and the torn up bread had slid off the sandwich. I asked the girl who brought my food to me for some toothpicks so I could hold my sandwich together and she said that they only had the long toothpicks and they would poke through the container. Then I asked her to tell the kitchen to heat my cold sandwich. She asked, "The whole sandwich?" to which I replied, "Yes, at least the meat." The girl brought me another sandwich with new, warm bread. I took my food home, opened my sandwich (which still wasn't wrapped in foil) and discovered the meat and cheese was still refrigerator cold. I drove 7 miles back to Chili's to get a refund and the manager told me, as he coughed over my food, that he would have his staff remake the food but it was my fault the food was cold because I took too long (23 min) to pick it up. I asked him, "If the food was waiting on me, then why did I have to wait 10 minutes for it? He stammered over his words and said, "Oh, I thought it was just sitting back there because you weren't here yet." Then he came up with another lie and said that the California Club is usually served cold. I told him the one on Classen always makes it hot and it shouldn't matter if the sandwich is normally served cold because I asked for them to heat it up. (After I left I thought, "If the sandwich is normally served cold anyway, then why did he blame the sandwich being cold on me taking too long to pick it up?") After the manager grew tired from arguing with me, he offered to recook my food for the 3rd time. I declined because I knew he was just going to reheat that same sandwich and fries he was coughing over. Worst Chili's experience ever. I'm glad the manager didn't offer any coupons or anything because I definitely will not go back. I will say the young lady who brought my food to me was very nice and tried but the manager was the bottom of a donkey.
(1)Michael H.
Chili's seem to have lost that "it's Chili's everything is good". Their queso and chips was greasy over cooked, chicken sandwich was fatty. Service was slow all the while it was not busy with customers. Chili's is just not the same. Oh yeah, clean the menus and drink menus had to wash my hands after handling them.
(1)Mike D.
We had great service! The food was okay.
(4)Crystal M.
My fiance and I went on a slow early Sunday evening. We were seated immediately, there were empty tables around, and we were told that our server and another server would be taking care of us tonight. It took ten minutes to get water. Another ten to get our appetizer, Queso, which we ordered at the same time as our water. Our Queso was fine but our chips looked as though someone took a hammer to every chip in the basket. Shreds of chips. We found about 5 full sized chips inside the entire basket. After we finished the Queso the waiter finally walked by, looked at our chips, which he brought to us, and said, Oh, did you want a chip refresh? We finally received our food after 45 minutes of waiting, and it was AWFUL. My fiance's quesadilla was crumbling because it was so overcooked, and my steak was supposed to be medium but was over well, and that is putting it mildly. I sawed through my little steak and it was crumbling as well. Is steak supposed to crumble? I'm pretty sure it shouldn't.
(1)Ryan H.
I've been frequenting this Chili's location for more years than I'd like to admit and have NEVER had a negative experience here. Chili's food is always great, but what makes it even better is the customer-driven atmosphere you'll find at this location. Great staff and great management make for a great dinner! Additionally, if there ever is a problem with your food, they'll make sure it's fixed with smiles on their faces.
(5)