One of the worst food place options in Wooster. Ive been four times in three years...I give up. I had wings boneless and regular both are undercooked. The chicken is always veiny/chewy. The fried pickles are way to grainy and gross. This place manages to always be entirely to slow to bring food out. The last visit my food made me sick not sure if it was undercooked or someone was just ill in the kitchen. The bar tenders are average and not extremely nice. I love the vibe inside, great decor and nice tvs across the dining rooms. I encourage you to go check out the place to watch a game or two but sip on a soda drink and just buy the sauces...cook your own chicken properly its way better! Oh there is one black server there he is pretty easy on the eyes and a very kind spirit.
(2)
Rick K.
It's BWW. Great for beer and wings, especially if there is a game then it's great to watch. I've been to a bunch of BWW's, this isn't one of the better ones. The service is average and the layout isn't great.
(3)
Ash S.
Great experience! Fast and friendly service! Bridget was our server and she rocked! Food was good and we got to enjoy Sunday football every direction we looked!
(4)
Erin T.
First time here was one of the best experiences I have ever had at B-Dubs. We were told it would take about 25 mins to be seated because they were packed. We found 2 seats at the bar. Bartender was fantastic chatting with us and within about 12 mins we were seated. Waitress was a sweetheart and had a great sense of humor and was very patient with us. We played trivia while munching on deep fried mushrooms. Then our burgers came out. They were very tasty and packed with ingredients. Waitress brought out extra sauces for out fries and burgers. We tried many drinks and had several appetizers while we were there. Food was hot and fresh and really good! We will come back again next time we travel up this way.
(5)
Amber C.
This place has the worst customer service I've ever had. There were 3 times that stick out the most. On one occasion, our server was too busy cleaning and trying to get finished with her stuff so she could go home to get us refills. We waited about 15 minutes for refills and I ended up getting it myself. Even after one of the other servers gave her a talking-to about that, she still continued to clean for about 5 minutes before ever coming over to our table to give us a fake apology. On another occasion, we ordered for take-out. We were told ten to 15 minutes. We got there around the time it should have been done only to wait an additional 25-30 minutes to finally receive our order. Not only was our food not done, one girl went to check on our order and never came back. My fiance ended up having to walk into the kitchen to get somebody's attention. When we finally got our order and I found out we had to pay full price for our order being 30 minutes late and the rude service, I went into the store to speak to a manager. There was no one at the counter to greet me, so I ended up having to walk back to the bar and asked the bartender to get the manager. Finally the manager came out and I asked her for a refund. She didn't seem apologetic at all but I did end up getting a refund. The most recent time, our server never came to check on us or to give us refills. She had 2 other tables she would check on and she completely ignored our table. While waiting for our refills, she proceeded to sit down with her friends in a booth about 8 feet away and have a good ol' time chatting away and not doing her job. She literally took our orders, gave us our drinks and food, and never came back. We complained to the manager about the service and all the other times we've had bad service there and he was very apologetic and gave us coupons. The current manager is very polite and listened to our problem and actually seemed to care. He informed us that they are going to be doing something about all the bad service because there have been lots of people complaining about it. I'm not sure if he was the general manager or a shift manager but I really hope he fixes the situation. Not every server there is bad. We've had some good ones but the bad ones really have an effect on your dining experience. On a positive note, the food is very tasty and the atmosphere is nice. It's a nice place to come hang out after work for wings and a beer or to hang out with friends. One thing I have an issue with is the tiny amount of sauce they put on their wings, but I just ask for extra sauce. Despite the sometimes awful service, I highly suggest eating here.
(3)
Justin J.
Service is terrible, food takes forever, and when the food comes out it's cold! Wings barely have sauce in them and they're over cooked. Only buy the bottled beer, draft beer is usually flat. The dining area is either too hot or too cold. This is just a terrible Buffalo Wild Wings. This place is desperate for new management. It's worth the drive to go to another location than the one here in Wooster.
(1)
Alan R.
Dreadful food served on plastic plates with like knives and forks. The service is even worse than the food. Saw a bartender sleeping while standing up. Then there's the more than occasional brawl started by two Neanderthals over some meaningless sporting event. Great place to bring the family.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Parking : Street Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Very Loud Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Coat Check : No Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : Yes
Terra L.
One of the worst food place options in Wooster. Ive been four times in three years...I give up. I had wings boneless and regular both are undercooked. The chicken is always veiny/chewy. The fried pickles are way to grainy and gross. This place manages to always be entirely to slow to bring food out. The last visit my food made me sick not sure if it was undercooked or someone was just ill in the kitchen. The bar tenders are average and not extremely nice. I love the vibe inside, great decor and nice tvs across the dining rooms. I encourage you to go check out the place to watch a game or two but sip on a soda drink and just buy the sauces...cook your own chicken properly its way better! Oh there is one black server there he is pretty easy on the eyes and a very kind spirit.
(2)Rick K.
It's BWW. Great for beer and wings, especially if there is a game then it's great to watch. I've been to a bunch of BWW's, this isn't one of the better ones. The service is average and the layout isn't great.
(3)Ash S.
Great experience! Fast and friendly service! Bridget was our server and she rocked! Food was good and we got to enjoy Sunday football every direction we looked!
(4)Erin T.
First time here was one of the best experiences I have ever had at B-Dubs. We were told it would take about 25 mins to be seated because they were packed. We found 2 seats at the bar. Bartender was fantastic chatting with us and within about 12 mins we were seated. Waitress was a sweetheart and had a great sense of humor and was very patient with us. We played trivia while munching on deep fried mushrooms. Then our burgers came out. They were very tasty and packed with ingredients. Waitress brought out extra sauces for out fries and burgers. We tried many drinks and had several appetizers while we were there. Food was hot and fresh and really good! We will come back again next time we travel up this way.
(5)Amber C.
This place has the worst customer service I've ever had. There were 3 times that stick out the most. On one occasion, our server was too busy cleaning and trying to get finished with her stuff so she could go home to get us refills. We waited about 15 minutes for refills and I ended up getting it myself. Even after one of the other servers gave her a talking-to about that, she still continued to clean for about 5 minutes before ever coming over to our table to give us a fake apology. On another occasion, we ordered for take-out. We were told ten to 15 minutes. We got there around the time it should have been done only to wait an additional 25-30 minutes to finally receive our order. Not only was our food not done, one girl went to check on our order and never came back. My fiance ended up having to walk into the kitchen to get somebody's attention. When we finally got our order and I found out we had to pay full price for our order being 30 minutes late and the rude service, I went into the store to speak to a manager. There was no one at the counter to greet me, so I ended up having to walk back to the bar and asked the bartender to get the manager. Finally the manager came out and I asked her for a refund. She didn't seem apologetic at all but I did end up getting a refund. The most recent time, our server never came to check on us or to give us refills. She had 2 other tables she would check on and she completely ignored our table. While waiting for our refills, she proceeded to sit down with her friends in a booth about 8 feet away and have a good ol' time chatting away and not doing her job. She literally took our orders, gave us our drinks and food, and never came back. We complained to the manager about the service and all the other times we've had bad service there and he was very apologetic and gave us coupons. The current manager is very polite and listened to our problem and actually seemed to care. He informed us that they are going to be doing something about all the bad service because there have been lots of people complaining about it. I'm not sure if he was the general manager or a shift manager but I really hope he fixes the situation. Not every server there is bad. We've had some good ones but the bad ones really have an effect on your dining experience. On a positive note, the food is very tasty and the atmosphere is nice. It's a nice place to come hang out after work for wings and a beer or to hang out with friends. One thing I have an issue with is the tiny amount of sauce they put on their wings, but I just ask for extra sauce. Despite the sometimes awful service, I highly suggest eating here.
(3)Justin J.
Service is terrible, food takes forever, and when the food comes out it's cold! Wings barely have sauce in them and they're over cooked. Only buy the bottled beer, draft beer is usually flat. The dining area is either too hot or too cold. This is just a terrible Buffalo Wild Wings. This place is desperate for new management. It's worth the drive to go to another location than the one here in Wooster.
(1)Alan R.
Dreadful food served on plastic plates with like knives and forks. The service is even worse than the food. Saw a bartender sleeping while standing up. Then there's the more than occasional brawl started by two Neanderthals over some meaningless sporting event. Great place to bring the family.
(1)