Upon being seated after a 10 minute wait on Sunday at noon, our server, Lori (30 years of service,) immediately came to our table and greeted us to take a beverage order. In three minutes, she was back to deliver the drinks and take the food order. Time to bring all the food was about 10 minutes, and each entree was hot and almost exactly as ordered. The one error was corrected expeditiously. I have read the other reviews and determined that there could be some inconsistency at this location, but on our visit, everything was great. In fact, my only complaint was that the pancakes were a tad doughy. Service was sharp and friendly, prices were fair, and the restaurant was mostly clean and well-maintained. I suggest you request Lori as your server to up the chances of a pleasurable experience.
(4)
Sam M.
Quick, clean, and basic. It's breakfast, not much you can say. Bacon!!!!!! There. I said it!
(4)
Samantha F.
Let's be honest. I'm not a Bob Evans fan. I've been to more Bob Evans in the past 6 months probably than in the past 10 years of my life due to the fact das Mann works for them now. This location is conveniently located off the highway. If you are a fan of breakfast food you have multiple options besides this one. There's the ever-fancy Cracker Barrel and oh yes, an Eat'n Park across the street. I wasn't greeted upon entrance, which is par for the course with BE these days. Typically the hostess is no longer found at the hostess desk, but running around he restaurant in the role of a busser....because BE doesn't think they need bussers any longer. BE.....LISTEN UP! You need a busser AND a hostess. I seated myself at the counter because I didn't intend to be there long, and figured I'd have a cup of coffee while I waited. Not one employee who walked by me ( and they all walked by me because I was sitting at the counter) greeted me or asked if I needed anything or offered me water. NADA. Finally, after approximately 10-15 minutes of sitting there a girl looked at me and said, "You ready to order now?" Um.... is that how you speak to a guest? If I had been planning on placing an order it would have been a little too late, AND, I probably would have changed my mind with the way you asked me. BE, your "servers" could use some social skill tutoring. I did use the ladies room while I waited. Not filthy, but not clean by anyone's standards. For the qty. of people BE has standing around shooting the Sh.... You'd think that restaurant would be spotless, and that I'd have people fawning over me. Think again kids. If you're looking for decent service, go elsewhere. If what you want is an over-priced breakfast, feel free to stop on by BE. It certainly isn't "Down on the Farm" anymore....
(2)
Allen Z.
Woke up early so i decided to have breakfast at Bob Evans. As others have said the customer service is lacking quite a bit here. There wasn't many people there at all and i still had to wait to be seating. Not sure where the hostess took off to. I new exactly what i wanted for breakfast so i didn't think it would take long to get food. It took several minutes for the waitress to come to table. I was ready to order everything but she asked if i wanted coffee and took. It took her a while to get back with the coffee and i told her i was ready to order. At that point i just wanted my coffee and food and get out. The food itself was good. Next time i think I'll try somewhere else.
(2)
Jonathon B.
I really enjoy bob Evans breakfast food. Unfortunately, this is a bad review. I was seated today with my family with 2 little ones and forgot about. We were sat at 11:40 and not acknowledged until 11:58 by a server saying your server will be right here. The server finally arrived at 12:06. If I was alone I would have walked but with kids its a headache. I frequent this location about twice a month but these last few times have been pretty bad. The manager seems like a nice guy but today was not acceptable. My mother brought to his attention that the tables around us all had service and food before us. He wasn't very empathetic at all. The apology was poor but the fact he never returned to the table was bs. I work in the same industry and I've seen bad service before but it has to be handled correctly. This location needs at least 1 more server. Come on it's only 4.05/hr...
(1)
Jen B.
The food here is top notch !! I haven't had a bad experience coming in here. Love their coffee drinks -- vanilla cappuccino!!
(4)
Evelyn H.
My husband and I have eaten here often and it is ok. I always order the same thing - Wildfire Chicken salad which I just love and I have no complaints about the food. However, the service is terrible. We were there about 11:30 on a Monday morning. Took about 5 minutes before anyone showed up to find a table for us - we had our 12 year old granddaughter with us. After about 10 minutes the server showed up and took our drink orders. After about another 10 minutes she came back and took our food orders. The food was fine and we enjoyed the meal. However, that was the last time we saw our server. She disappeared. We had finished eating and my granddaughter wanted to use the facilities and my husband went to wait outside the door for us while I waited for our check. No one showed up - then I asked another server where the server was and was told she didn't know. I asked her for our bill. After about 10 minutes my husband was concerned and came back to see what had happened to us. The server still didn't show up. Finally, another server came by and placed the chick on the table and left. No explanation, no apology - nothing. The service here is always slow but this was beyond slow. I couldn't find the manager so sent an email to corporate when I came home. That was a week ago and I've never even received an acknowledgement of them receiving my email. I strongly suggest going elsewhere - Cracker Barrel and Eat 'n Park are both directly across the street. Go to one of them.
(2)
Murray R.
I was forced to listen to WNCX last night, and it reminded me of the time Michael Stanley was at this Bobby E's. Speaking of stale, repetitive things...how bout the food? We only went here because it was within walking distance of the crib. The crib was at the corner of I-90 and route 91(not a cultural hub). I always got eggs benedict which wasn't too awful. I gave Michael Stanley a $3 tip. He was lax in refilling coffee and hot chocolate at our table.
(2)
Joe M.
We have been coming here nearly weekly but we are officially done. The service seems to get worse every time. A few visits ago we stood at the front waiting to be seated for literally 5 minutes while there were multiple employees standing at the register talking to each other. We then were seated and sat for about ten minutes without having anyone come over to us. We than overheard an argument in the kitchen about which waitress had our table. After finally having her come out and take our order it was another 20 minutes to get breakfast for two. Today we returned and after placing our order it took literally nearly 30 minutes for us to get our food and all we both ordered was 2 eggs, home fries and toast......and our toast was burnt! how do you burn toast? Even after finishing our meal , we sat for at least ten minutes waiting for our check which never came. we had to get u and ask for it at the counter. Since writing the review , I sent an email to corporate and a week later never got a response other than "thanks for inquiring about us"! Bob Evans would be rolling over in his grave if he knew what was happening to his brand.
(1)
Ilona D.
The menu looks the same but the portions are smaller and the quality has dropped. Breakfast should have been easy but the sausage patty was dry. My fried chicken breasts were about 1/4" thick.
(1)
John N.
Waited over 20 minutes and our server still had not come to say hello. It is a quiet evening so there is no excuse for that. We got up and took our business elsewhere.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast, Brunch Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : Free Has TV : No Waiter Service : Yes
Scott R.
Upon being seated after a 10 minute wait on Sunday at noon, our server, Lori (30 years of service,) immediately came to our table and greeted us to take a beverage order. In three minutes, she was back to deliver the drinks and take the food order. Time to bring all the food was about 10 minutes, and each entree was hot and almost exactly as ordered. The one error was corrected expeditiously. I have read the other reviews and determined that there could be some inconsistency at this location, but on our visit, everything was great. In fact, my only complaint was that the pancakes were a tad doughy. Service was sharp and friendly, prices were fair, and the restaurant was mostly clean and well-maintained. I suggest you request Lori as your server to up the chances of a pleasurable experience.
(4)Sam M.
Quick, clean, and basic. It's breakfast, not much you can say. Bacon!!!!!! There. I said it!
(4)Samantha F.
Let's be honest. I'm not a Bob Evans fan. I've been to more Bob Evans in the past 6 months probably than in the past 10 years of my life due to the fact das Mann works for them now. This location is conveniently located off the highway. If you are a fan of breakfast food you have multiple options besides this one. There's the ever-fancy Cracker Barrel and oh yes, an Eat'n Park across the street. I wasn't greeted upon entrance, which is par for the course with BE these days. Typically the hostess is no longer found at the hostess desk, but running around he restaurant in the role of a busser....because BE doesn't think they need bussers any longer. BE.....LISTEN UP! You need a busser AND a hostess. I seated myself at the counter because I didn't intend to be there long, and figured I'd have a cup of coffee while I waited. Not one employee who walked by me ( and they all walked by me because I was sitting at the counter) greeted me or asked if I needed anything or offered me water. NADA. Finally, after approximately 10-15 minutes of sitting there a girl looked at me and said, "You ready to order now?" Um.... is that how you speak to a guest? If I had been planning on placing an order it would have been a little too late, AND, I probably would have changed my mind with the way you asked me. BE, your "servers" could use some social skill tutoring. I did use the ladies room while I waited. Not filthy, but not clean by anyone's standards. For the qty. of people BE has standing around shooting the Sh.... You'd think that restaurant would be spotless, and that I'd have people fawning over me. Think again kids. If you're looking for decent service, go elsewhere. If what you want is an over-priced breakfast, feel free to stop on by BE. It certainly isn't "Down on the Farm" anymore....
(2)Allen Z.
Woke up early so i decided to have breakfast at Bob Evans. As others have said the customer service is lacking quite a bit here. There wasn't many people there at all and i still had to wait to be seating. Not sure where the hostess took off to. I new exactly what i wanted for breakfast so i didn't think it would take long to get food. It took several minutes for the waitress to come to table. I was ready to order everything but she asked if i wanted coffee and took. It took her a while to get back with the coffee and i told her i was ready to order. At that point i just wanted my coffee and food and get out. The food itself was good. Next time i think I'll try somewhere else.
(2)Jonathon B.
I really enjoy bob Evans breakfast food. Unfortunately, this is a bad review. I was seated today with my family with 2 little ones and forgot about. We were sat at 11:40 and not acknowledged until 11:58 by a server saying your server will be right here. The server finally arrived at 12:06. If I was alone I would have walked but with kids its a headache. I frequent this location about twice a month but these last few times have been pretty bad. The manager seems like a nice guy but today was not acceptable. My mother brought to his attention that the tables around us all had service and food before us. He wasn't very empathetic at all. The apology was poor but the fact he never returned to the table was bs. I work in the same industry and I've seen bad service before but it has to be handled correctly. This location needs at least 1 more server. Come on it's only 4.05/hr...
(1)Jen B.
The food here is top notch !! I haven't had a bad experience coming in here. Love their coffee drinks -- vanilla cappuccino!!
(4)Evelyn H.
My husband and I have eaten here often and it is ok. I always order the same thing - Wildfire Chicken salad which I just love and I have no complaints about the food. However, the service is terrible. We were there about 11:30 on a Monday morning. Took about 5 minutes before anyone showed up to find a table for us - we had our 12 year old granddaughter with us. After about 10 minutes the server showed up and took our drink orders. After about another 10 minutes she came back and took our food orders. The food was fine and we enjoyed the meal. However, that was the last time we saw our server. She disappeared. We had finished eating and my granddaughter wanted to use the facilities and my husband went to wait outside the door for us while I waited for our check. No one showed up - then I asked another server where the server was and was told she didn't know. I asked her for our bill. After about 10 minutes my husband was concerned and came back to see what had happened to us. The server still didn't show up. Finally, another server came by and placed the chick on the table and left. No explanation, no apology - nothing. The service here is always slow but this was beyond slow. I couldn't find the manager so sent an email to corporate when I came home. That was a week ago and I've never even received an acknowledgement of them receiving my email. I strongly suggest going elsewhere - Cracker Barrel and Eat 'n Park are both directly across the street. Go to one of them.
(2)Murray R.
I was forced to listen to WNCX last night, and it reminded me of the time Michael Stanley was at this Bobby E's. Speaking of stale, repetitive things...how bout the food? We only went here because it was within walking distance of the crib. The crib was at the corner of I-90 and route 91(not a cultural hub). I always got eggs benedict which wasn't too awful. I gave Michael Stanley a $3 tip. He was lax in refilling coffee and hot chocolate at our table.
(2)Joe M.
We have been coming here nearly weekly but we are officially done. The service seems to get worse every time. A few visits ago we stood at the front waiting to be seated for literally 5 minutes while there were multiple employees standing at the register talking to each other. We then were seated and sat for about ten minutes without having anyone come over to us. We than overheard an argument in the kitchen about which waitress had our table. After finally having her come out and take our order it was another 20 minutes to get breakfast for two. Today we returned and after placing our order it took literally nearly 30 minutes for us to get our food and all we both ordered was 2 eggs, home fries and toast......and our toast was burnt! how do you burn toast? Even after finishing our meal , we sat for at least ten minutes waiting for our check which never came. we had to get u and ask for it at the counter. Since writing the review , I sent an email to corporate and a week later never got a response other than "thanks for inquiring about us"! Bob Evans would be rolling over in his grave if he knew what was happening to his brand.
(1)Ilona D.
The menu looks the same but the portions are smaller and the quality has dropped. Breakfast should have been easy but the sausage patty was dry. My fried chicken breasts were about 1/4" thick.
(1)John N.
Waited over 20 minutes and our server still had not come to say hello. It is a quiet evening so there is no excuse for that. We got up and took our business elsewhere.
(2)