The worst service I've ever had at a Bob Evans. We waited 15 minutes for the server to show up for drink order, orange juice and coffee. Another 30+ minutes for food. Server never checked on us. I went up to the counter to get a refill on my coffee. Server never checked on us (again). My eggs were cold, hash browns undercooked. My friend did not get what she ordered. I advised the assistant manager of the situation and retuned my meal. The server walked by and slapped the check on the table. Never said a word to us. The cost of our meals were removed from the check. We only paid for our drinks
(1)
Andrew L.
The food was alright, my family got breakfast while I got lunch. You can't go wrong with breakfast but I received a greasy chicken sandwich and my lower bun was like a sponge and absorbed all the grease. My family enjoyed their meals but I was disappointed.
(3)
Megan T.
We have had a couple of bad experiences at this location. Service is extremely slow. Today at breakfast I called the manager over after waiting 40 minutes for our food. In that time we waited 25 minutes for our "bottomless" coffee to be refilled, too! Needless to say, it didn't end up being bottomless. The manager asked who our server was. I was taken back by this as a manager should know where her servers are assigned, right? No. The servers apparently pick their tables. I don't know that we will be returning anytime soon.
(1)
Danielle P.
Just no. Our take out order is ALWAYS wrong. We waste so much time having to come back because they forgot something. Extremely disappointed. But the food is good.
(1)
Zach K.
An average dinner for a chain restaurant, but don't expect fresh ingredients or an extremely satisfactory experience. Don't go here if you want to eat late. We arrived at 9:30 and were made to feel guilty because the wait staff wanted to leave by 10:00 sharp. The waitress repeated "because we close at 10" in about five different ways and nervously looked towards the clock throughout the night. Many of the staff had loud conversations near our table about how they "desperately couldn't wait to get out of here." Come here around regular eating hours and don't expect a fantastic meal.
(2)
Robert H.
I stopped for breakfast 8/11/14 at about 11:15 AM at this Bob Evans. I waited in the lobby for seating. The cashier said it would be a minute, as she was at the cash register for a paying customer. A couple of minutes later, another customer came up to pay. Thinking I was going to be standing there, waiting to be seated I started to walk back to seat myself. No other employee in the greeting area to seat me. They seemed only wanting to get their money first before me. I started to walk back without a hostess, and the cashier gestured that it was OK for me to seat myself. Brittany, my server greeted me in seconds. She was very friendly and proficient in immediate greeting and menu knowledge. I ordered 3 eggs over medium, country fries and sausage links with rye toast. I specifically ordered fresh, toasted toast, because on prior occasions at this restaurant, the toast came to my table as just warm bread, no crust, not toasted. It was the same today. The sausage was barely warm and I was concerned that it was not cooked properly. The eggs were done properly, but had a brownish color as if they were fried in the cooking fat of a meat. A person, a woman came to my table and wanted to know how Bob Evans could make things right. She said she was the manager. It seems that they really want to be of service, but I wont be back, at least not for breakfast. Cashing out, the same cashier was present. As I was paying my bill, I mentioned that Bob Evans Hostesses and cashiers should seat waiting customers before taking bill after bill from those wishing to pay their bill. She said it was Bob Evans policy to "get the money" before seating people. If this is an indication promoting customer satisfaction and company policy, they need some work!
(1)
Nicholas B.
Waited for nearly 40 minutes for food. Half of the table food came which was fine because none of us had silverware anyway. The wait was not very attentive. Food arrived cold. Even though it took that long we never one heard one apology.
(1)
Mike N.
Bob Evans has evolved over time, with the changing American diet. It's strengths have always been its breakfast, and that has not changed. It used to be designed for travelers, but it seems to have shifted to cater to the locals. Gone are the gift shops stocked with travel toys and they have been replaced with bakery goods. Breakfasts are good, salads are OK, entrees are meh. My personal favorite is the biscuits with honey as a side for breakfast. Service here is attentive and friendly. A good stop on the Streetsboro strip.
(3)
Matt C.
I have always loved Bob Evans' Restaurants for one thing...biscuits. Those buttery, fluffy, warm fresh baked goodies that dreams are made of! For the longest time my usual was an egg and cheese on those golden brown biscuits. It is still a favorite of mine, but this time I decided to get crazy. I ordered the tomato basil soup, and the cranberry pecan chicken salad. Oh, and a side of biscuits. The basil soup had just a hint of spiciness to it, and I cleaned the bowl with some of my biscuit. It was good to know that they sold those soups in to go containers for $5 per quart. Something to stew on for later. (See what I did there?) The salad was full of flavor, and surprises. After the first few bites, I was finding pieces of bacon hidden in the bottom for me! I am a firm believer that bacon makes everything better, but if that is not your thing, keep away from this salad! The portions were huge, as always. I don't mind this, because now I have food for tomorrow's lunch. The service here was a bit slow, especially considering that there were not a lot of people eating at the time we went (early evening). However, I am willing to overlook this because the food was fresh, and delicious!
(4)
Holly K.
I stayed next door at the Microtel Inn this past weekend for my friends' wedding and since continental breakfasts are usually lame and the fact I had to help decorate for the wedding prior to being in it, I wanted something more than just a bagel...so off I ventured next door to this Bob Evans. When I walked in, I was greeted by the manager and I told him I only had an hour time-frame due to a wedding rehearsal to attend to by 10am. He immediately assured me that would be "no problem" and that they would get me in and out quickly. A waitress came over very shortly after and got me some coffee and then took my order. My friends whom I was sharing a room with decided to join me and she took their order and got drinks to them just as fast as she did me. Our food was out in no time and was great! I left a 50% tip (not a big deal considering my bill was $12) as a "thank you for accommodating me" note. A Bob Evans is a Bob Evans ya know, but they made my morning quick and rush free and I truly appreciate when people bend-over-backwards to help you out. Definitely would hit this place up again if I was in the area and wanted breakfast.
(5)
Jerry R.
The food is consistently good, they vary the menu often enough to keep it interesting. The servers are friendly and knowledgeable, the decor is pleasant, comfortable, and appropriate to the type of family restaurant. Overall, dining at Bob Evans is always a good experience.
(5)
Beth R.
Our service is always hit or miss but the food is always to their standards. One of the last times we were here we waited an HOUR for our food and that was absurd! It was the only time its happened and I'm not sure what was to blame - we certainly got no apology from our waitress. Other than that, we enjoy it.
(4)
Linda S.
We had stayed in town on a cross-country trip and thought it would be a no-brainer to go to Bob Evans for breakfast. I was delighted that they had a gluten-free menu. My husband is particularly fond of biscuits and gravy and he was quite excited to order them. In our party we ordered eggs bacon hash browns, biscuits and gravy, sausage cheeseburgers and macaroni and cheese. Unfortunately all were either undercooked under flavored or just plain terrible tasting. The beloved biscuits and gravy was not sausage gravy but brown gravy with minimal sausage pieces. It has been a long time since we were at Bob Evans. The whole experience was so disappointing. The waitress was even flat. I would not recommend this restaurant at all.
(2)
Eryion H.
The 4 star review is strictly for the amazing hostess, Ericka & the equally as friendly & humorous Manager, Scott. Having worked for Bob Evans many, many moons ago I am not a fan of the company itself (mainly because they're racist) but can appreciate and value the people who work at any of there locations. However, as pleasant as these two particular employees are, I can't say the same for our strange and somewhat "Not all there" waitress. My sister & I both found her behavior, although attentive for the most part, odd. She was sweet & possibly just exhausted as we went later on in the day??? But I had ordered the cheddar/bacon pot. soup which was on the border of being cold & not all of the potatoes were cooked. Some of them were still raw - it just didn't taste anywhere near as delicious as I remember. So since I didn't finish it we asked for a cup to take it home in but received a box instead...not sure how our waitress expected that to pan out but I left both @ the table. And the home fries didn't have any of the traditional garlic like taste to them they usually do. So if you're looking for home cooked food, you couldn't be more poorly educated. Bob Evans has & never will make anything homemade. Almost all of the soups, pie fillings, etc are all pre-packaged artery clogging gunk. So if it wasn't for the service this would be a 2 star review....
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Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Caters : Yes
Conni B.
The worst service I've ever had at a Bob Evans. We waited 15 minutes for the server to show up for drink order, orange juice and coffee. Another 30+ minutes for food. Server never checked on us. I went up to the counter to get a refill on my coffee. Server never checked on us (again). My eggs were cold, hash browns undercooked. My friend did not get what she ordered. I advised the assistant manager of the situation and retuned my meal. The server walked by and slapped the check on the table. Never said a word to us. The cost of our meals were removed from the check. We only paid for our drinks
(1)Andrew L.
The food was alright, my family got breakfast while I got lunch. You can't go wrong with breakfast but I received a greasy chicken sandwich and my lower bun was like a sponge and absorbed all the grease. My family enjoyed their meals but I was disappointed.
(3)Megan T.
We have had a couple of bad experiences at this location. Service is extremely slow. Today at breakfast I called the manager over after waiting 40 minutes for our food. In that time we waited 25 minutes for our "bottomless" coffee to be refilled, too! Needless to say, it didn't end up being bottomless. The manager asked who our server was. I was taken back by this as a manager should know where her servers are assigned, right? No. The servers apparently pick their tables. I don't know that we will be returning anytime soon.
(1)Danielle P.
Just no. Our take out order is ALWAYS wrong. We waste so much time having to come back because they forgot something. Extremely disappointed. But the food is good.
(1)Zach K.
An average dinner for a chain restaurant, but don't expect fresh ingredients or an extremely satisfactory experience. Don't go here if you want to eat late. We arrived at 9:30 and were made to feel guilty because the wait staff wanted to leave by 10:00 sharp. The waitress repeated "because we close at 10" in about five different ways and nervously looked towards the clock throughout the night. Many of the staff had loud conversations near our table about how they "desperately couldn't wait to get out of here." Come here around regular eating hours and don't expect a fantastic meal.
(2)Robert H.
I stopped for breakfast 8/11/14 at about 11:15 AM at this Bob Evans. I waited in the lobby for seating. The cashier said it would be a minute, as she was at the cash register for a paying customer. A couple of minutes later, another customer came up to pay. Thinking I was going to be standing there, waiting to be seated I started to walk back to seat myself. No other employee in the greeting area to seat me. They seemed only wanting to get their money first before me. I started to walk back without a hostess, and the cashier gestured that it was OK for me to seat myself. Brittany, my server greeted me in seconds. She was very friendly and proficient in immediate greeting and menu knowledge. I ordered 3 eggs over medium, country fries and sausage links with rye toast. I specifically ordered fresh, toasted toast, because on prior occasions at this restaurant, the toast came to my table as just warm bread, no crust, not toasted. It was the same today. The sausage was barely warm and I was concerned that it was not cooked properly. The eggs were done properly, but had a brownish color as if they were fried in the cooking fat of a meat. A person, a woman came to my table and wanted to know how Bob Evans could make things right. She said she was the manager. It seems that they really want to be of service, but I wont be back, at least not for breakfast. Cashing out, the same cashier was present. As I was paying my bill, I mentioned that Bob Evans Hostesses and cashiers should seat waiting customers before taking bill after bill from those wishing to pay their bill. She said it was Bob Evans policy to "get the money" before seating people. If this is an indication promoting customer satisfaction and company policy, they need some work!
(1)Nicholas B.
Waited for nearly 40 minutes for food. Half of the table food came which was fine because none of us had silverware anyway. The wait was not very attentive. Food arrived cold. Even though it took that long we never one heard one apology.
(1)Mike N.
Bob Evans has evolved over time, with the changing American diet. It's strengths have always been its breakfast, and that has not changed. It used to be designed for travelers, but it seems to have shifted to cater to the locals. Gone are the gift shops stocked with travel toys and they have been replaced with bakery goods. Breakfasts are good, salads are OK, entrees are meh. My personal favorite is the biscuits with honey as a side for breakfast. Service here is attentive and friendly. A good stop on the Streetsboro strip.
(3)Matt C.
I have always loved Bob Evans' Restaurants for one thing...biscuits. Those buttery, fluffy, warm fresh baked goodies that dreams are made of! For the longest time my usual was an egg and cheese on those golden brown biscuits. It is still a favorite of mine, but this time I decided to get crazy. I ordered the tomato basil soup, and the cranberry pecan chicken salad. Oh, and a side of biscuits. The basil soup had just a hint of spiciness to it, and I cleaned the bowl with some of my biscuit. It was good to know that they sold those soups in to go containers for $5 per quart. Something to stew on for later. (See what I did there?) The salad was full of flavor, and surprises. After the first few bites, I was finding pieces of bacon hidden in the bottom for me! I am a firm believer that bacon makes everything better, but if that is not your thing, keep away from this salad! The portions were huge, as always. I don't mind this, because now I have food for tomorrow's lunch. The service here was a bit slow, especially considering that there were not a lot of people eating at the time we went (early evening). However, I am willing to overlook this because the food was fresh, and delicious!
(4)Holly K.
I stayed next door at the Microtel Inn this past weekend for my friends' wedding and since continental breakfasts are usually lame and the fact I had to help decorate for the wedding prior to being in it, I wanted something more than just a bagel...so off I ventured next door to this Bob Evans. When I walked in, I was greeted by the manager and I told him I only had an hour time-frame due to a wedding rehearsal to attend to by 10am. He immediately assured me that would be "no problem" and that they would get me in and out quickly. A waitress came over very shortly after and got me some coffee and then took my order. My friends whom I was sharing a room with decided to join me and she took their order and got drinks to them just as fast as she did me. Our food was out in no time and was great! I left a 50% tip (not a big deal considering my bill was $12) as a "thank you for accommodating me" note. A Bob Evans is a Bob Evans ya know, but they made my morning quick and rush free and I truly appreciate when people bend-over-backwards to help you out. Definitely would hit this place up again if I was in the area and wanted breakfast.
(5)Jerry R.
The food is consistently good, they vary the menu often enough to keep it interesting. The servers are friendly and knowledgeable, the decor is pleasant, comfortable, and appropriate to the type of family restaurant. Overall, dining at Bob Evans is always a good experience.
(5)Beth R.
Our service is always hit or miss but the food is always to their standards. One of the last times we were here we waited an HOUR for our food and that was absurd! It was the only time its happened and I'm not sure what was to blame - we certainly got no apology from our waitress. Other than that, we enjoy it.
(4)Linda S.
We had stayed in town on a cross-country trip and thought it would be a no-brainer to go to Bob Evans for breakfast. I was delighted that they had a gluten-free menu. My husband is particularly fond of biscuits and gravy and he was quite excited to order them. In our party we ordered eggs bacon hash browns, biscuits and gravy, sausage cheeseburgers and macaroni and cheese. Unfortunately all were either undercooked under flavored or just plain terrible tasting. The beloved biscuits and gravy was not sausage gravy but brown gravy with minimal sausage pieces. It has been a long time since we were at Bob Evans. The whole experience was so disappointing. The waitress was even flat. I would not recommend this restaurant at all.
(2)Eryion H.
The 4 star review is strictly for the amazing hostess, Ericka & the equally as friendly & humorous Manager, Scott. Having worked for Bob Evans many, many moons ago I am not a fan of the company itself (mainly because they're racist) but can appreciate and value the people who work at any of there locations. However, as pleasant as these two particular employees are, I can't say the same for our strange and somewhat "Not all there" waitress. My sister & I both found her behavior, although attentive for the most part, odd. She was sweet & possibly just exhausted as we went later on in the day??? But I had ordered the cheddar/bacon pot. soup which was on the border of being cold & not all of the potatoes were cooked. Some of them were still raw - it just didn't taste anywhere near as delicious as I remember. So since I didn't finish it we asked for a cup to take it home in but received a box instead...not sure how our waitress expected that to pan out but I left both @ the table. And the home fries didn't have any of the traditional garlic like taste to them they usually do. So if you're looking for home cooked food, you couldn't be more poorly educated. Bob Evans has & never will make anything homemade. Almost all of the soups, pie fillings, etc are all pre-packaged artery clogging gunk. So if it wasn't for the service this would be a 2 star review....
(4)