The Melting Pot
24741 Cedar Rd, Lyndhurst, OH, 44124
The Melting Pot Menu
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Address :
24741 Cedar Rd
Lyndhurst, OH, 44124 - Phone (216) 381-2700
- Website https://www.meltingpot.com/lyndhurst/welcome
- Click To Get Directions
Opening Hours
- Mon :12:00 pm - 10
Specialities
- Takes Reservations : Yes
Delivery : No
Take-out : No
Accepts Credit Cards : Yes
Accepts Bitcoin : No
Good For : Dinner
Parking : Valet, Private Lot
Bike Parking : Yes
Wheelchair Accessible : Yes
Good for Kids : No
Good for Groups : Yes
Attire : Casual
Ambience : Romantic
Noise Level : Average
Good For Dancing : No
Alcohol : Full Bar
Happy Hour : Yes
Smoking : No
Outdoor Seating : No
Wi-Fi : Free
Has TV : Yes
Dogs Allowed : No
Waiter Service : Yes
Caters : No
WE SERVE THE FOLLOWING STATES
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Sabrina F.
We went here on a Monday afternoon for lunch and the service was great. It is a little bit dark for a restaurant atmosphere, but the service was friendly and the food was delish! Everything came out pretty quickly so there was hardly any downtime between ordering and stuffing our faces. This is in a great location which means that after you eat you can walk around and let your awesomely melty meal settle. I will be back for sure.
(4)John M.
Good food as always, but the service was a bit lacking and non-conistent.
(4)Joey K.
Let me start by saying I've been to melting pots all over the US,so we had some family in town so we all bought a groupon and went. There was six in our party and to start off the restaurant was not busy and they sat us in a booth meant for four people,as I went to the bathroom I looked at the area that seats 6 or more at the table and it was empty. So there we are clamped in a four person booth.the waitress was nice to start with but after asking for more vegetables she started getting rude. One of our salads came with no dressing and she said yes it is it's clear. Funny how when she brought the dressing it was raspberry colored. Anyways to sum things up I've came here several times and thought I'd introduce my guest to something new and would of potentially been repeat customers but after this ordeal I will never be back nor will they. You would think that offering a groupon you'd be trying to get new customers but in reality they treat you like shit. Never again
(1)Brent V.
Been here twice. This was much better than the first one. Service was great. Food was better than expected. I like the cook your own food thing. It all appeared to be fresh. They kept the drinks full. Will be back.
(4)Otis T.
My Family loves this place, Great service and great fresh food. It has a bit of a price tag but you get what you paid for, and I LOVE IT
(5)Justin J.
The staff was very friendly and helpful which was a plus since this was my wife and I's first time to a Melting Pot. We ordered one of the sampler platters and the cheddar fondue for appetizer. I must say that although the experience was fun, it wasn't worth the expensive price. The food was ok, but nothing that would want us to come back. We did not get the dessert fondue which I suspect would be much better. The cheese fondue was good though.
(3)Jenna H.
This was my first time at a Melting Pot... I thought it was very neat and fun!!! All of our food was good and so was the service! Loved the dessert also!!
(3)Michele R.
Our experience at the Melting Pot was exceptional. From the moment I made the reservation (the girl was patient and offered a special treat for the birthday girl) to the moment we rolled out through the door, stuffed. Our waitress was fantastic. She was friendly and fun, informative and helpful. she had a real focus on customer experience and made sure we were happy every step of the way. The wine and drink list is ample. The food choices were plentiful but not overbearing. Our meal was excellent. The only thing I don't love is that they bring the same pot of cheese whether it's for 2 or 4 people, and we felt that we didn't get as much out of our appetizer. But we were thoroughly stuffed at the end, so I guess it was ok!
(5)Jarod R.
This is the first time I have ever been to The Melting Pot. My wife and daughter were here a few weeks ago and they loved it so they wanted to bring me. The food was excellent and so was the service. It is not your typical restaurant. Yes, you do have to cook your food in a pot. I see reviews complaining about the prices because you have to cook your own food but this is not your typical restaurant. I don't mind paying the price as long as the FOOD and SERVICE are excellent. We definitely got excellent food and service. We will definitely be back.
(5)Francis L.
Went with another couple on a Saturday night. Reservations were at 7:15. The other couple was on their e-mail list and received a deal for "two eat for $69". The deal also included a bottle of wine for each couple. Including tip it was $180 for the four of us. Waitress was very attentive. It's a neat experience. I don't think we will go back. It was a tight squeeze fitting four people into our booth. It is very dimly lit. Had to use the flashlight on our cell phones to read the menu. Table gets crowded due to the cooking surface in the center. Portions are rather small. Entree plate contained six pieces each of the following. Chicken, beef, filet mignon, shrimp and ravioli. Ravioli were literally the size of a quarter. Veggies were unlimited. Extra veggies were brought out quickly. With a one burner table, we were limited to one style of cooking. We chose Seasoned Court Bouillon. You are basically boiling everything you eat. Not the greatest way to cook steak and chicken. The dessert course was awesome. Might go again just for that. One more thing. I would not recommend for small kids. Your basically sitting up against a hot stove.
(3)Erica S.
Went to "spa night" at the Melting Pot this evening. This special night is held the last Monday of every month excluding December. It is a fixed price of $30.00 including tip and tax. Good deal. You start off by choosing wine, martinis or a bellini. Then you get a choice of salad. Followed by cheese fondue and finished with chocolate fondue. Somewhere in the middle of dinner you get a mini spa service. Our choices tonight were a quick chair massage, paraffin wax treatment or makeup application. It is a good excuse for a ladies night out!
(4)Michelle H.
I went here last night with my boyfriend and had a great experience! The Wisconsin trio was outstanding!! The little nuts on the Caesar salad were weird but I loved it! The meat portion was good but I was getting full by the time it came! I only docked one star because we sat by the kitchen and it was so darn loud and the servers cursing in the kitchen were easily heard! Overall, excellent experience! I understand some people do not enjoy the concept of cooking your own food, but that's what you should expect going to a fondue restaurant.
(4)Kelly R.
I was contacted by the manager shortly after my review. He/she apologized for our experience and asked us to return so that the restaurant could redeem itself. I submitted my mailing address, but never received the promised gift certificate:-(. I stand by my original review....
(1)John H.
Just left from here! We had the four course meal! Was fun if you haven't tried fondue it's pretty cool they do it table side so basically you cook your own meat when your main course arrives! The salad is good has 4 different types to serve your taste buds! Also has a special seasoning for salads or meat. Be prepared to shell roughly $100 but if you're willing to spend it he/she Is totally worth the $$$$ for the experience! Server was a little too busy for my liking. Overall she did a nice job. I tip my servers handsomely seeing as I do similar work. Just enjoy
(5)Bob W.
I have been to other fondue places before so I knew what to expect when we hit the door of this higher class restaraunt in a very high class neighborhood. I came in with a Groupon and didn't know menu prices. As I found out later, saying the Groupon covered a meal for two was like saying you can wear a swimsuit to church. We had a reservation but still had to wait almost 20 minutes to be seated and this was on a weekday at 4:30 PM. We chose our meals and the food was very good. We also had a nice interaction with our server Meg M. She told us she was going on vacation the next week to the Bahamas. We wished her well and finished and paid for our meal. TWO COMPLAINTS. 1. The Groupon no where near covered the cost of the meal minus drinks, not even close. The bill was more than double what the Groupon covered 2. More importantly, the next monday I get a notice from my bank asking me about a $1300 charge on Caribbean Airlines. Imagine my suprise and anger. I called the restaraunt and talked to the manager about what happened and she basicly told me her staff is honest and I have to be mistaken. I was treated like I was the one that took something from them. The manager wouldn't ever concider the possibility that her staff could have done this. Note: when you pay there like most higher class places, your card leaves your sight. It's easy for a server to copy the info as well as the 3 digit number on the back. I WILL NEVER GO BACK AND I ENCOURAGE OTHERES NOT TO.
(1)Amanda L.
I had a $100 gift card from two Christmases ago. I've been to the melting pot thrice before, which is why I wasn't in any particular hurry to use it. The last time I went there was a "spa" night event...the meal was sparse and a waiter ended up spilling an ENTIRE tray of red wine, mixed chocolate martinis and cosmos on me. So, yeah. Anyway, a friend of mine came in from out of town and so I decided that since it's been two years, I would take her here (she really wanted to experience it). We went for "The Big Night Out" Service: Hostess was great, our server was excellent. Drinks: wine and cosmo. standard fare. Cheese: Much improved since last visit-got the blend with the bacon and scallions... Bread: As another Yelper noted, it was poor quality, supermarket-ish. Ours was half stale. Veggies were obv not prepared on site (bagged), as pointed out by another yelper. The apples were sliced so small they were hard to dip, so we left those alone. Salad: Excellent, with good dressing, bacon and bleu cheese. We really liked the salads. We ordered Coq au Vin-style cooking. No flavor. We ordered the lobster, shrimp, chicken and beef and some sort of potsticker/shumai was also on our plate. (We swapped the pork out for more shrimp.) What was new: They salted/seasoned everything up to 11...it arrived raw at our table and looked like it would be less bland than my last experience. Wrong. The coq au vin broth was so bland, it did not add any flavor in the least, but it was salty, which most Americans would mistake for "flavor". The broth washed or cooked off whatever spice was on the meat...which is why I think they give you six sauces to dip it all in. The meat was much higher quality than my last visits, but much less plentiful. The best thing was the lobster and shrimp. We left quite a bit on the plate and didn't even bother cooking it all to take home, if that tells you our level of excitement. Dessert: The flaming turtle. The chocolate was good, but had only a tiny sprinkle of pecans (you really couldn't taste them, it did not taste like "turtle"). It came with a small plain slice of cheesecake, 2 strawberry haves, 4 coated marshmallows, 2 tiny brownie squares and 4 rice krispy treats. It was very sparse compared to when this place first opened...my man and I had so much food left over from "The Big Night Out" we cooked it and took it home with a huge box for the dessert leftovers as well. While we were having dessert, our server stopped by and dropped off extra rice krispy treats for fun; he was a nice guy. We ended up packing much of the dessert away for the husbands and children. Check, without tip, exceeded $100; we tipped very well for the service and we left. My friend was happy to have finally experienced the place, I used up my gift card, we had time to catch up...but we were largely unimpressed. The server and the cheese fondue are the only saving graces, but for goodness' sake, GET SOME BREAD THAT'S DECENT!!!!
(3)Ferdinand H.
3.5 Stars Upon receiving a phone call and letter from the management of the Melting Pot (also thanks to a couple of friends who apparently contacted a national rep of the central management), 3 of the original 4 diners went to the Melting Pot with me for another chance. Seth greeted me at the door, and we were seated with Carl who was our server. We got a bottle of Haut Brion 2002 (non Grand Cru), and followed with traditional Swiss cheese fondue with Kirkwasser and white wine. Salads followed by terriyaki marinade beef, filet mignon, and salmon were next in a coq au vin broth in the fondue. Lastly, a yin and yang chocolate fondue polished off the meal. Service was solid, and Carl got marks for attentiveness, positivity and being generally good looking (my friends called him Shuai4 in mandarin) (apparently a plus with the gals). I must commend Seth (manager) and Colleen (not sure her title) for their efforts at making sure their service is up to snuff. I have no idea whether they spoke with the hostess who "served" us when last we went, but if they maintain this level of effort at every visit, it speaks highly for their management team.
(3)Michelle W.
It is over priced because the service & food did not live up to that price. I was thinking it is the same concept as Asian Hotpot or Shabu Shabu, so I was really looking forward to try it when I arrived Cleveland. Oh boy how I get that wrong! It is nothing similar to Shabu and the taste does not even compare. For Shabu you got meat that is really thin, so you can cook it really quickly and not eating raw food. No, you can't do it here...there will be chances where you get your food out, cut it and it is still raw inside. There is also a good chance you won't be full after eating. The whole dish is like 6-10 pieces of meat (about 2 bites per piece) and couple pieces of veggies. It is a good idea to order appetizer or dessert to fill you up. Service: It was good at the beginning. He gave us suggestions and instruct us how to eat it etc. But then our check is messed up. Also, the dark environment with hot melting pot on the table that just takes forever to cook throughout, (if you don't want to eat raw meat), the dinner is going to be 3 hours long and you just feel tired at the end.
(3)Laurie A.
My husband and our two children (ages 6 and 9) had a lovely evening at the Melting Pot. Three of us are on a gluten-free diet, and The Melting Pot accommodated us in an amazing way. They provided GF bread, brownies and pound cake, and this was way beyond our expectations. We will definitely dine here again soon!
(5)KC C.
I love fondue! It's a big tradition at our house and when I heard about the melting pot I really wanted to try it! The problem is, this place is do damn expensive. I saw a coupon for it on social living, so finally decided to check it out. The service was great! We had Dame, he was funny and attentive. You could tell they had a "shtick" but he added his own twists into it to make it less boring. The food was average. The portions were small.... My boyfriend can eat a lot, and i could tell he was disappoint when we got our plate full of me. He probably could have ate the whole thing himself! We had filet, terraki sirloin, chicken, shrimp, and raviolis. The raviolis were probably the size of a quarter. You only had maybe about 4 ounces of each meat. Both the steaks tasted the same. No seasoning on any meats, and sauces were average as well. You do however get unlimited veggies, and we filled up on those! The most amazing thing of the night? Broccoli. Before the discount our bill was $163 dollars for two people. I was totally sticker shocked. We had one bottle of wine, and no dessert. For that price, we could have gone to Chez for an amazing meal! Whatever. After my $40 dollar discount my bill was still $90 dollars.... Again, all we ordered was a $30 dollar bottle of wine. The receipt was really hard to read, and reAlly confusing. The company added 18% on to our bill. We left Dame an even 20% for his wonderful service and left. All in all we paid $130 dollars with our discount. This just seems so unreasonable to me for the amount of food, and the quality. I could go to the grocery store and buy all these same items and make fondue at my house! I will not return, even with a coupon. There are much MUCH better places to eat for the price. As for the people who are commenting on here about getting raw food... Yes they serve you raw food and you cook it yourself. It's called fondue. Enjoy the experience! If you don't like it, don't eat here.
(3)Eugene T.
Love going to the place. Whenever my wife and 10-year old daughter need their 'chocolate fix' - that's the place we go. Their Chambord Dark Chocolate Fondue is just great. Even though my 7 year old doesn't understand the concept of fondue just yet, the staff always makes him feel welcome with extra servings of fruits and marshmallows to keep him happy.
(5)Deja P.
I've been here twice before. First time I took my mother on mother's day, and the second time we went back a few weeks later just for dessert. The first time I had no idea that you needed a reservation, but they gave me one while I was there and I just had to come back an hour later. The waiter was EXTREMELY nice and knowledgeable, and almost seemed to love telling new people how things work. I also had no idea that the prices were through the roof, and that it was ideal to order a full course meal. Never eating at a fondue place before, it was unclear how to cook our food. But once we figured it out, we weren't impressed at all. The meats had no flavor and tasted bland. BUT, the dessert was WONDERFUL! We got an array of fruits and banana foster fondue. It was amazing! We left broke, but extremely happy and well-fed. Which is why the next time we went, we only opted for the dessert. The downfall of this place is the TINY waiting room. There's only 5 seats and chances are you'll be waiting a lot longer than they tell you. They don't give you updates on your time or anything, and you can't help but feel like you're standing on top of people or staring at someone without trying to.
(3)Winston C.
This place is AWESOME!!! I went here for a dinner with 3 friends after the suggestion of a co-worker. I called to see if we needed a reservation and a friendly reply said "It never hurts." So I made one and whether from the reservation or just prompt service we were seated right away. Our booth was very dark and I mentioned this to the server who graciously offered to switch us to another table but we said we were fine. We ordered drinks, all of which were "just right" if you know what I mean. And got 2 of their package meals. The Spinach and Artichoke cheese was one of the most delicious things I have ever eaten. The bread was a little tough but when it was wrapped in gooey deliciousness you didn't even care or notice. The salads were GREAT!!! I got the California and ended up buying a bottle of the dressing for home! Entree was a bit confusing and we had to ask the server to repeat a few things but we knew what we were in for and had it figured out soon. We didnt bother timing our fondue sticks and all were fine the next day. Honestly the food wasnt spectacular but it certainly was above par and the QUANTITY!!! The plates left us with little room for desert, but when we saw it we quickly made room. Our waiter let us concoct our own chocolate and since we got 2 package meals he let us do 2 different ones! They were both amazing and we left VERY satisfied. Pros: Quick and attentive service. Manager stopped by and was very sweet. Quantity of food was high and taste was top (especially that cheese!). Cons: The restaurant is a bit old and worn looking. Not a dirty look, just needs some new carpeting and paint. The bread was a bit tough. The kitchen door was a bit loud. All in all I will most definitely be back here again!!!!
(5)Tammie E.
We have done fondue in our house since the seventies, so I've always been keen on what's involved. The husband, as a child of the late sixties, has never done fondue ever, so I wanted to take him for the experience and to see if we could get a fondue set for the house. We tried to make reservations for the Saturday after Valentine's day, but the earliest they had was 10:15. So we did Sunday at 5 instead. We got the 4 course meals and went to town ordering. We did the swiss cheese combo at the beginning, then each had a different salad. then we did the meat combo with the duck and lobster tail and different steak pieces. For dessert, we did the oreo mixture. The husband dug in on the cheese but wasn't so keen on it. I liked it, but he found it too gooey and the bread a bit stale. So I could tell he wasn't all that impressed with the first course. The salads came out, and he was happier with that. Then, we got the main course, and with the wonderful smell of the mojo juice simmering on the table, we got to fighting for space with our sticks. He couldn't compliment them enough on the flavors, the tenderness of the meats and the delicious juice we were cooking the items in. He was really impressed with everything from that point on. It really was delicious. Dessert came and they bring you endless items to dip as long as you still have chocolate left (same with the other courses), so we dipped sparingly at first. Then when the waitress came back, she only had a few things on a tiny bread plate each trip and we felt bad for making her run back and forth, so we finished up. Overall, it was a hit and we may go back again someday for a special occasion. At $136 with tip, it's not an every month type of thing for us, but it definitely is a special memory and we're glad we went. P.S. the only thing that upset us was that Mary Kay was there, and they came to every table, passing out free items and making you sign up for a "mailing list". When I got home 3 hours later, I had a text with the name of someone else on it telling me I had won a free makeover. Yeah, whatever! Melting Pot - don't let those people in anymore! It really detracted from a good experience!
(4)Caren P.
My son wrote the original post by Alex R...we do not wish for any hand outs and would not come back to your establish. It would be great if the staff/manager/hostess took 2 seconds to look at my email confirmation to see that I was on time (6pm) instead of telling me several times "no I cancelled it .. It was at 5:15 but we will seat you anyway". Embarrassing In Front of a lobby full of people. By the time we were seated around 6:30 we had been rushed through a 4 coarse meal with a party of 6... We were out by 8. Your promotional videos state.... Take your time enjoy your experience instead we were informed they were "slammed" and we felt burdensome like we did something wrong. The food was excellent and waiter was good but I frequent a lot of nice restaurants where we are treated like a paying customer should. The waiter even missed out on a bigger tip too just based on overall experience....
(1)Adi S.
Came here with friends for dinner on a Friday night. This was my first experience at a melting pot; I enjoyed the theme of this place and the dipping/cooking experience, but was only mildly satisfied with the food overall. The legacy village restaurant week menu was a great deal: fondue, salad, and an entree for about $20, and I'm not sure if I would have wanted to pay much more than that considering the regular menu is more expensive. The service was a bit slow, it took about 15 minutes for us to be approached by a waitress, but the waitstaff was very friendly. I had the cheddar cheese fondue, the house salad, and a steak/shrimp/chicken combo, all of which were fairly good. The desert here is the real deal, gigantic portion sizes and absolutely delicious (I would rhighly ecommend the turtle).
(3)Morgan F.
My boyfriend and I just returned home from a wonderful experience. It was our first time going there. Just be aware and prepared to spend money & cook it yourself. We were treating ourselves tonight and went with the 4 course dinner. We started with the cheddar cheese that comes with bread, veggies, and apples. We were not fond of the apples...I do believe they should stop that and replace it with something else. We were very fascinated with cooking our own entrees. I will admit that it was different and did scare me a little bit because consumption of undercooked meats can result in illness. I used a timer on my phone to ensure proper cooking. I chose the steak lovers and my boyfriend chose the classic. The classic had a mixture of meats. I read pervious reviews and people complain about the price..? The steak I had was the BEST meat I've EVER had. I was willing to pay the $36. Our salads were delicious. Desert was fantastic. It's worth a shot! I will return because I had a great experience. My advice (since I am a server) is that the servers seem TOO busy sometimes. They have a lot on their shoulders and a lot to bring to your table. People NEED to be patient with them. Don't expect them to wait on you hand and foot. They do the best they can and are VERY informational and friendly. Bill was $88... NO coupons... $30 tip. Maybe a little overpriced but SO worth it.
(4)Jeremy F.
For a meal you cook yourself there is no excuse for how slow the service was. It took us 3 hours to finish the meal with us waiting around an empty pot for 20 to 30 minutes between each course. I would not recommended this restaurant.
(1)Anna K.
We had never been to a Melting Pot but saw a Groupon for 2 so bought it & made a reservation for a Sunday night. At the time of making the reservation we mentioned we had a Groupon as that was required in the terms of the Groupon. We arrived at 5:53 & checked in with the hostess. She said she'd seat us soon. A little after 6 we were seated at a booth for 2. Our waitress stopped by, asked if we'd ever been before, and took our wine order. Almost half an hour later the manager came by to drop off our wine- one glass was right, one was wrong, but she took both back with her when we told her since she said she might have grabbed the wrong ticket. We waited... And waited... Finally (and I really never do this) I asked our neighbors' server to grab us some water since it'd been over half an hour at that point since we'd sat down and we still didn't have anything to drink. Our server came over in the next few minutes with water and the correct wine, so I told her I'd asked another server for water and to please let him know we didn't need it anymore. Our server then took our food order. Our Groupon didn't include a cheese fondue but we ordered one. We also ordered what was included in our Groupon (2 salads, choice of cooking style, & each person chose 3 types of meat/seafood/etc). Our server (after a lonnnng time) brought out what we later realized was the wrong cheese fondue. She also forgot our request to have extra veggies instead of bread. When we realized it was the wrong cheese, we tried to tell someone- anyone... But no one came until we flagged down the hostess. We told her the cheese was wrong- she said she'd find our server... And we waited... And waited... The manager finally came by. At this point my fiancé- someone I've never witnessed complain at a restaurant before- was so frustrated by the non existence of staff when we needed them that he spoke up (politely). We explained the series of mishaps and absent service. She said she'd take care of our first 2 glasses of wine and told us our new pot of cheese was warming up in the back. Then we waited... And waited. We thought for sure that would've come to an end by this point. The new cheese came out with veggies and it was great (Alpine option). We each had another glass of wine and the rest of our meal went well. The manager stepped in to deliver most of our food & drinks. She did apologize for the mess ups. I did ask her if the sloppiness was bc we had a Groupon- she said no not at all & most customers there that night were there with Groupons. When we were done with our entree my fiancé had another glass of wine he was finishing and the manager came by and suggested chocolate would go well with it. We said we were pretty stuffed & she said "well, if I were to drop some chocolate off accidentally you wouldn't be upset would you?" She did drop off some dark chocolate and strawberries/shortcake/brownies/etc. When we got our bill it was $48. Granted, we'd had a Groupon, but here's all the extra stuff we ordered, not to mention the free choc fondue the manager dropped off: -5 glasses of wine (8 oz pours) -cheese fondue -2 add ons of Italian meats for the cheese fondue We also effectively got 1.5 cheese fondues since my fiancé kept eating the first one after we told them that it was the wrong one (hey, we were hungry & the manager said to feel free to eat it). So I'll say that although at one point I considered prematurely asking for the bill & leaving before we were done, the manager totally turned the experience around. A really nice effort on her part to salvage the evening for us.
(3)Mina S.
Worst place and service to go. Server and manager extremely rude. Unpleasant place to be at
(1)Sheree M.
We went again and had excellent service and the food is consistently very good! No wait this time as our reservation was ready and I highly suggest the front room for party's of 4 and the milk chocolate fondue! Also, Friday nights they have a magician that visits tables around the restaurant! I really enjoyed it!
(4)Amelia D.
Talk about a fondon't! I'm sorry, I couldn't help myself. It was there for the taking. I recently was pretty out of it while browsing Groupon and saw they had a deal for The Melting Pot. I've never been, but figured it might be something fun to try for a date night some time. I was wrong. I've never actually been out to eat somewhere and had everything go completely right, but still leave feeling totally and completely dissatisfied. I cannot believe the racket that they have going on here. On one level, it's kind of brilliant. Charge people completely ridiculous prices and throw them some "bread" which is actually a crouton in disguise, bagged veggies, a couple of grapes, some tiny apples, and few meat cubes along with a pot of boiling broth or cheese, and then serve them 6 different sauces out of thimbles. I wish I'd thought of it myself! Also, they charged us for REFILLS ON SODA! Even McDonald's will give you free refills. Had we not had a Groupon, our meal before tip would have been around $90. I could have used that $90 to buy 12 burritos from Chipotle, 11 slices of cheesecake from The Cheesecake Factory, 9 movie tickets, or yanno, an entire week of groceries for my husband and I which we also would have had to cook ourselves. Perhaps the weirdest part of our entire experience was that there was a magician going from table to table preforming tricks. I don't know about you, but I don't think a $30-40 per person meal really pairs well with something that Red Robin has the market on. We actually left hungrier than we were when we arrived, but our wallet was significantly lighter.
(1)Brittany B.
Today was our first experience at the Melting Pot and we enjoyed ourselves. The host and server were great and were exceptionally kind to our 3 yr old who received a balloon and special treats which she enjoyed very much. The host and server were very friendly, personable and pleasant!!! The food was very tasty, from the cheese appetizer, to the interesting and cool salads, to the dinner experience with the fondue. I loved the teriyaki sirloin, very tasty......actually everything (and I do mean everything) tasted very good. Despite having trouble finds the place due to the GPS, we definitely had a great lunch date.
(5)Avril B.
LOVED the Melting Pot in Lyndhurst! ASK FOR HELENA! She was SO ACCOMMODATING and incredibly friendly. MADE our experience! I had all veggies in the yummy Mojo broth & a great salad! My 5 friends all loved their meals (meat, veggies, cheese and desserts) and we love the atmosphere. Just a great night, yummy food and excellent service!!!
(5)Alex R.
I'll never return here. I've patronized the Melting Pot at Legacy Village multiple times and this experience was unacceptable. I arrived before the rest of my family for a birthday party and was told our reservations were canceled by the manager because we were late. So I waited for my Mom to arrive with the screenshot of the reservation confirmation. No big deal at this point. Thing do happen. The way the situation was handled was unacceptable. The manager still insisted we were late, and was very condescending the entire time. Instead of being apologetic, she put the blame on us. She proceeded to tell my Mom, she informed me that she would still seat us. That was a direct lie. I work in customer service, this is unacceptable from any employee, let alone someone running the restaurant. She seated in a tucked away room that normally sits 4 tables. Brilliant on her part. There was a huge bachelorette party and they were being loud enough to ruin our mood. The manager decided she didn't like us already and wanted to ruin our enjoyment. They did their best to rush us through our dinner, which is supposed to be experiential. Not so much today. We were flat out told that they were slammed and they acted such. I witnessed the manager walk past the room point out our table and use our last names. Who knows what she was saying, but it is honestly perception that is most important and she was talking about us. The food was good and dessert was great. Our waiter did a really nice job. We were supposed to receive a picture with our birthday package, to which we were reminded but nobody ever came to take. The icing on the cake was when we walked out and the manager turned and made eye contact, yet said nothing. This is how the Melting Pot treats customers who just spent about $300 on dinner? You can't say bye? Or have a nice day? Food was good. Server was good. The manager had an attitude problem. It ruined our experience.
(1)Megan T.
My husband was inspired to plan a date night. Being the fiscally responsible one, I asked him to buy the Groupon for The Melting Pot. We had never been there before. First, we couldn't find the darn place. We had to drive through Legacy Village a couple of times before we found it. Tip: Look up for signs. It's on the second floor. Then came the task of finding the entrance. It's not really near the sign because you have to go up escalators which is where you finally find signage. We had a 7:15pm reservation on a Thursday but it was 25 minutes before we were seated. Once seated there were about five open tables around us so I think we could have been seated sooner. So, finally we got our table and things began to improve. Our cheddar appetizer was delicious and I loved that it was made at the table so you know it's fresh. We hated dipping the apples. Apples and hot cheese? Wtf? Anyway... I had the California salad... Delicious! My husband enjoyed the house salad. On to the entree, I had the teriyaki marinated sirloin, pork bbq and andouille sausage. My husband did the duck, ahi tuna and filet mignon. His favorite was the tuna and mine was the teriyaki sirloin. We were warned that the portions were small but we were okay with them. We had the original for dessert. The items to dip are great! It was a neat experience. If we could, they'd get 3 1/2 stars. I'm glad we had the Groupon. I don't know that we would ever consider returning without a Groupon and I'm pretty sure everyone around us was using one too. Our total without the Groupon would have been $98. With the $30 Groupon we still owed $42.
(3)Lyndsie W.
We always go here for special occasions and last night was not only our one year anniversary but also out first night out without our 4 month old. We made reservations online. We came in and the manager asked if we wanted our "usual table"! This struck us by surprise because we have always sat at the same table when we go but rarely request it. We thought that was amazing! On our way to the table the host, manager and a random server wished us a happy anniversary! The food was delicious as always! We ordered the spinach dip fondue to start and the server made it quite thin. We rarely complain but as this was our first night out in forever we wanted to enjoy what we were spending money on. The manager (I sadly cannot remember her name. It started with an L. Beautiful name) came over promptly and fixed it up for us. Our server was angel and sadly that was the only poor part of our evening. We have always had stellar service which is one of the many reasons we go back but she just seemed very disinterested in us. We understand every server has a bad night, it was just sad that we were in such a good mood and trying to have a great time and her attitude brought us down a bit. Eating here can take a very long time, 2-3 hours and we felt very rushed. However, we made the best of our time there and appreciate the manager very much! We highly recommend this place!
(4)Natalie S.
We had a groupon that we needed to use, but we like Melting Pot anyways,so we were happy to go. Our Groupon did not include the cheese fondue (bummer, becasue that is by far our favorites thing!) so we ordered it anyways. The new pricing is per person, so it is a bit more expensive than it used to be. Howver, our fantastic server, Vince (Vin?) gave us some bonus cheese and bread! SCORE! We also ordered a series of steaks, duck, ahi tuna and lobster. All were very good, except the lobster tail. Perhaps I dont like that cooking style? I wanted to move the pot and cook it hibachi style and was told not to. Booo on fire safety. The salads were fresh and good as always, but they stopped using the hot bacon dressing. We did not get dessert, but had plenty of the leftovers because we had such an abundance of cheese. Since that is my favorite course, I was happy!
(3)Gretchen B.
Laney (spelling ?). Thank you for making things right for us. The ying yang and turtle chocolate fondues were superb! We will be back to give another try.
(5)C K.
I hate this place!!! They treat their customers like crap!! They made me stand in the lobby and wait until my friend arrived. I recommend that you eat anywhere else.
(1)Alessia R.
Went for a spa night last night (Mon April 28). Nikki was our server. She was exceptional. She paced the meal perfectly because we also added an entree to the preset spa night menu. She was funny and attentive. The food was amazing as always.
(5)Yuanjia Z.
I'm a fan! I loved the chocolate fondue. They have a lot of options for you to choose from. My bf's fav is the one that will start with a quick flame/fire. It didn't last long tho but it tasted good. I can taste the crunchiness in the chocolate sauce. I think the most important thing about chocolate fondue is the consistency. It can't be too watery nor can it be too thick. I think they did a good job with that, although I think it would be better if it were just a tad thicker. I didn't like our waitress tho because she seems to be rushing us. asking if we were ready right after we sat down and asking us if we wanted to order after 1 minute. Then gave us the bill right after our food was on the table. That needs to be improved. Anyways I would go there again if I'm feeling fancy and want some sweets but I probably won't go there too often because it is kinda pricey for dessert.
(4)Candace M.
We just went for dessert, so I can't comment too much on anything else (in fact, the last time I went here was... 7 years ago? Yikes.) Overall, we were pretty pleased with the experience. When we walked in (on a rainy, gross, blustery Sunday night in Cleveland), we were promptly greeted. We were asked if we had been there before; my significant other hadn't, and I might as well not have been because it'd been so long. We had eaten dinner elsewhere, so we were just hoping to try some of the chocolate fondue. Our waiter was very excited, and launched into a long description about the menu options once we were seated. We weren't able to get a word in edgewise; specifically, to tell him that none of that really applied to us, as we were only there for dessert. After we told him, he sighed loudly and went to get us a different menu. Fortunately, it was all uphill from there. Our waitress was pretty attentive, making sure we were aware of the options. She took the extra time to talk to us, even asking us how long we'd been together (d'awww). We really liked the fruit dippers (strawberries, yummm) and the chocolate (oreo?) covered marshmallows. I had warned my date that the melting pot was a little pricey, though I couldn't remember exactly how much so (and it's a little bizarre that the menu doesn't have prices for the chocolate fondue, IMO). When the check came, I was pleasantly surprised to see that it only came to about $17. I convinced him it was $50, though. You know, to ease the blow. He was relieved to see the actual cost! I think I would come back again for dessert, though I might try the cheese fondue, too, because I remember that being good. I would have rated it higher, though I was a little disappointed by our initial waiter's attitude toward our preference to just get dessert. I didn't think that was unusual. Hopefully next time it's a little better!
(4)Sharon K.
Purchased a Groupon for this place last week. Decided to try, but I wouldn't recommend the cheese fondue just by seeing others try, the bread looks like croutons.. Anyways my sister and I had a salad each and to choose 3 noodles/meats for the soup entree where you cook the choices in a broth. It came with 2 cheese dips and 3 sauces, a mix of curry and fruit jams. My sister was not full after her meal, so it might not be enough food for some, she chose mainly meat-steaks and shrimp and I chose 2 pastas and duck breast. I think it's a nice experience to try once or twice and service was good. No one answers in the front so you would have to walk back and have someone notice your party. I really like it and may Groupon again later.
(4)Dave M.
Melt a hole in your wallet. If you have never been to the Melting Pot then be aware that it's a "cook yourself" style restaurant. Meaning there is an electric hotplate embedded in your table, akin to most Korean BBQ style restaurants. How can anyone go wrong with melted cheese? Here's how, charge an arm an a leg for that cheese. One statement I don't think you'll ever hear me say is "I have a craving for the Melting Pot" It's difficult for me to justify the amount of money they charge for quality of the meal that is given. Even if I made a six figure income, I wouldn't be able to justify the pricing tier. Going to the Melting Pot is like watching a fun movie where the hero dies in the end. Don't get me wrong, we had a great time with our friends, the staff was very friendly and it's an experience to try, but only once. However, the prices will keep me away indefinetly.
(3)Bob K.
We had a wonderful anniversary experience. The staff where warm and friendly and made our experience very memorable.
(4)owen m.
Not really the best for the price, the vegetables and meats were the only serious downfall. The water the meat was boiled in table side was flavored, and extremely poorly unfortunately. It was clearly seasoned for the palate-deaf. It had enough sodium to kill a small village. The vegetables were clearly pulled from a bag, rather then prepared on the spot as they should have been. There were some solid saving graces in my experience here. The Vermont cheddar used in the fondue was pretty spectacular, and clearly had great care put into it. Also, the desert fondue was an amazing experience. I've thought about, and will go back here. However when I do go back I'll opt for straight cheese fondue with a baguette. Also, I would definitely do the dessert fondue over. I would avoid the vegetables, and meats based off my single experience. I think this could be a great bar experience, but it's hard to justify an entire meal here based off the tricks up their sleeve.
(3)Clay C.
Unhealthy, Smell gets in your hair, MUCH bigger chance of eating raw food. I ordered the 'Surf & Turf' combo. I got raw chicken, raw steak, and raw shrimp on a plate. YOU have to cook the food yourself, based on their casual "Two-Minute Rule". If you don't have a timer on your cell-phone (even though I do), this isn't only a bad experience, but also a dangerous one. This was especially bad for a group because, just imagine; Eight people sticking raw food into one small pot, trying to keep track of how long it's been in there, and if it's theirs or not. Lots of raw food sinking to the bottom of the pot, lots of people accidentally eating a piece of half-raw food, and lots of people over or under-cooking their meal.
(1)Yvone R.
Wonderful place! Hubby and I stopped here after a morning wedding since the reception wasn't until evening. Apparently they had just opened and we didn't know we needed reservations. We were politely informed of this, but they showed us to a table and explained their menu in full since it was our first time. We only did cheese and some fruit and had had a wonderful martini, but the prices are astronomical. For an appetizer and 2 drinks we spent $40 with tip. We won't be going back due to cost, but the food was awesome and we had friendly and prompt service!!
(4)Ruben L.
2.75 maybe.... I recently went to the Melting Pot for a company outing at the Melting Pot. I have been to fondue places before, and I can't say I'm a fan of them in general.... this experience didn't do anything to help that cause. We started out with three cheese fondues- spinach and artichoke, wisconsin trio, and cheddar. The spinach and artichoke was alrigth, but the wisconsin was beer based, and it REALLY tasted like beer. The cheddar was really sharp, and seemed like it had alchol in it too. For our main course we got all the meats (pork, shrimp, chicken, beef, ravioli, pot stickers). Of all of them, the pork loin was probably the best, but still not anything too special to write home about. It also came with bottomless veggies (potatoes, squash, mushrooms) For dessert we got the yin/yang chocolate, fried turtle, and baileys cream dream. Again, nothing stood out to me as that great, though they gave you a lot of nice things to dip in the chocolate (rice krispies treats, cheesecake, brownies, strawberries, bananas). Considering the company paid for the meal, I was fine, but this place is pretty expensive. And I can't say paying this much to make my own food sits that well with me. This meal is really like a 1-2 hour event. I'm sorry, but if I were really hungry, I don't think I'd have the patience for this place. It's a novel concept, but I just don't get it.
(2)Josh G.
This place has terrible food and extremely high prices. A real double whammy. The service was bad, as was the beer selection. The quality of the cheese and bread was bad. The veg came out of a bag, the meat was exhausting to cook. You can get an amazing meal from any of a number of world class chefs for the amount of money you'll pay here. Cleveland has many great restaurants and this is easily one of the worst. If you really want fondue, I suggest making it at home.
(1)Kris P.
Spur of the moment dinner plans with a friend who has been there before. She was very smart and called a reservation ahead of our arrival. I was taken aback when we walked through the doors. At first I envisioned an upscale eatery with high-class wine and liquor choices. The whole place definitely looked the part. But the foyer was PACKED full with noisy children that look'd to be about high school age. We arrived on time and were told that our wait would just be ten more minutes. I'm okay with that. However ... 25 minutes later I was still standing there and haven't once been checked on our updated to say the wait would be longer than they had anticipated. Poor marks in my book for the host stand. It was a Friday night and they were quite busy ... but handle it. Busy nights happen, especially for an interesting establishment at Legacy. Finally fed up with waiting we took the liberty of sitting at the bar... which by the way was completely empty and not once did anyone offer to take us there until our table was ready. The bartender was charming and conversational. Definitely needed a pick-me up after experiencing the foyer from hell. Apparently Melting Pot is popular for birthday parties, family get-togethers, etc. OK. Table is ready. Thanks. We are seated with wines in hand. The menu has 4 basic premises. The Big Night Out which is a bit of everything and also somewhat seasonal. Fondue appetizers which are veg, fruit, bread dippers into cheese concoctions. Entrees which are also fondue style, cook-it-yourself type of deals. And desserts, also fondue style, which are probably the only reason I would ever go back. We ordered a white cheddar and brie appetizer with dippers as our main course. Plenty of food for two to satisfy us. Wines were had. Conversation was enjoyed. Dessert was then ordered. Milk Chocolate and Peanut Butter fondue pot with a variety of fruit and pastries to dunk into the steaming pot of chocolate. That was absolutely delicious. So all in all a pretty mediocre experience and quite expensive. I would still recommend going as its definitely a unique dining experience around these parts.
(2)Ermelinda C.
OK fondue - nothing special. Somewhat rude service, but still an alright place for a night out with friends. Nice-size drinks.
(3)Terry G.
I went once awhile ago and don't really remember that experience. We went last night for our Fam-A-Versary since we moved to the EAst side recently. Our server was wonderful. However we normally go to the one on the West side for New Years Eve and it seemed like the portions were smaller here. The hostess never asked if we needed any of the specials like balloons etc. And the girl taking our family photo had no idea what she was doing. Maybe that is just the photographer in me. :-)
(3)Matthew M.
I've been here twice now. Once for a birthday dessert and another time for a full meal. Let me preface this review by saying that if I were to go back, it will be for a dessert only. And even then I may be kicking and screaming to go somewhere else instead... Going to The Melting Pot is a an event of sorts. I didn't time it from start to finish, but I now understand why you have to have a reservation to get in. And it's not because of it's popularity, it's because a meal can last nearly 3 hours! Everything from appetizers, salads, entrees and desserts all take FOREVER to eat, especially the entrees which can take minutes at a time to cook each single bite. I suppose this all goes with the whole "fondue" theme, but I just found it very cumbersome after a while. I can see this place being a popular choice for well off high school kids trying to impress a date, but otherwise, I just don't get the appeal. It's a gimmicky attraction, nothing more. Plus, I didn't feel the ingredients or sauces were all that special or high grade either. For the price, I definitely thought they'd be better. Speaking of pricing, I agree with the consensus reviews. It was so extremely over priced, and we even had a coupon. I'm pretty sure our meal (4 drinks, app, entree and dessert for two) was well over $100! Hell, the patrons do half the work in cooking everything at the table, you'd think saving money on not having to staff a full crew of chefs would save the restaurant some overhead they could pass along to the customers. Evidently this is not the case. For the same price, we could've went to Lola for a 4 course meal and drinks. Think about that for a minute. Lola or Melting Pot, hmmm. I feel dirty just mentioning the two in the same sentence. Sorry Michael! In short, the food, overall experience and price-point left a lot to be desired. Our server was very accommodating though. The dessert wasn't bad either. It fit the theme and was fairly satisfying. Don't expect much more than that though.
(2)Brian L.
The dinner my wife and I had was fantastic. The wait staff are very knowledgeable and friendly. We were even treated to a free tasting plate of sesame crusted ahi tuna, duck and salmon from our waiter! The duck was absolutely delicious. This was a great date night for us.
(4)Jennifer M.
I loved this place because of the idea of fondue. What sucks about it is having to actually MAKE your on food. They give you a plate full of raw meat and expect you to know what to do with it. The reason I choose to go out to dinner is simply because I am too lazy to cook and am just plain useless in the kitchen, unless I am eating or making a mess. So at the Melting Pot, while attempting to cook my own food, I either lost my piece of meat in the sizzling hot oil or it would end up being raw. Then I'd put it back to cook more and end up burning it. I left here starving. And it was expensive. My company sent me here for training, so once again, not my money, so I didn't really care. I would be pretty pissed if I actually had to pay for this. Maybe this place would be great if you just went for cheese and chocolate fondue...skip the dinner!!
(3)Sunday G.
NEVER, NEVER, NEVER Seriously, this is like the McDonalds of fondue. Lame. They tried, sorta, to make the place seem upscale. Location, mixing the fondue at your table and all that, but it doesn't cover up the major things missing. #1 thing missing - good bread. I felt like I was eating Schwebels trashy bread from a bag. It was so obvious that the bread is utter crap. Hello, that is half the meal in cheese fondue. #2 thing missing - quantity. Seriously I thought the price was decent until we ate the whole thing so fast that I realized we got hardly anything to eat to begin with. #3 thing missing - good decor. Yeah they tried once to set the place up, but then it got old and now it looks like a crappy hotel that once had style. #4 thing missing - knowledge. The people there know nothing about what they are serving. I again felt like I was at McDonalds. #5 who makes this American? I don't get it. It's like fondue is American???? I can't believe this great dish can get so mutilated by some crappy chain place. UGH I despise this place and will not go back unless it is for another person's special occasion.
(1)Dana E.
Had heard about this place a million times. Always mixed reviews, either people loved it, or hated it. Went this past weekend and really enjoyed myself. It was pricey and the food was good, nothing to rave about but being my first fondue experience I thought it was cool and had fun! Though I wont be rushing back, The atmosphere made for a nice date night and the service was great. I neither loved nor hated it...just liked it!
(4)Dee S.
I think the Melting Pot had potential to be something good, if only they had their brains in the right places. They should have made their target audience college students for one thing. Second, prices must must must go down. It's fondue for frickin sake! It takes minimal effort to make, and the amount they charge for it is preposterous. I mean when you get down to it, you are getting cheese fondue (melted cheese) with apple...except it's like 50$. C'mon! I had no idea it was going to be that expensive until it was too late. I will say though, their dessert fondue is to die for. Others were okay, nothing special. A melting pot with reasonable prices, perhaps on Coventry road, would be an instant success with all the students nearby. So in short, great idea, bad way of carrying it out sadly.
(2)Alison B.
There's probably not much that can be said about The Melting Pot that hasn't already been said... But I had a great meal here yesterday. We skipped the "main course" and had the spinach artichoke fondue, California salads and S'more chocolate fondue. So great and just enough- I didn't feel like I needed to be rolled out of the restaurant. :) Reservations on OpenTable.com are quick and easy. Highly recommended for special occasions!!
(3)Jeremy H.
This place is awful. The waiter even tried to add $15 onto my bill for no reason and then was offended when I asked him to take it off. The food wouldn't have been terrible if it had cost 1/3 of what I paid for it. I wish I would have gone to cheesecake factory or claddaugh instead of wasting my time here
(1)Kerensa B.
At first we were a bit baffled on how to make sure the shrimp was properly cooked but not overdone, until I remembered the timer on my cell phone. What I liked about dinner was the variety of veggies and condiments. There were at least 20 little cups of various sauces and spices, most of which were very good. I love the sauce so this made me very happy! More condiments than a bachelor's fridge!! (For those unfamiliar with fondue, the table is like a flat top stove, they bring a pot of seasoned broth to heat to a boil on your table, and bring various dishes - diced meats and veggies - to cook in the broth, then fish them out with utensils and eat with sauce). It is rather time consuming, and can be interesting if you are dining with vegetarians. If you are not interested in cooking, the cheese fondue is very good (comes with veggies, apples, and bread cubes) as is the dessert chocolate fondue. Yes, it is pricey but so is the rest of Beachwood. You are more paying for the experience of the meal than the food itself (which seems easily replicable at home).
(4)Michele G.
I feel like I'm going to get beat up for giving a better than 2-star review for Melting Pot, but feel compelled to point out some of the positives of dining here. Plus, I actually get a kick out of fondue - I know, cheesy (no pun intended) - I love fondue. So much that I've actually gone to Potpourri in Mentor. Now, eat there, then eat at Melting Pot. Might bump your stars up a few! I frequent The Melting Pot - partly because it's 5 minutes from my house and it's a fun place to eat with friends. Plenty of time to share stories, kick back some wine and just chill. Sure, at the end of the night you're not going to be commenting on some spectacular meal, but can't complain about the service and they have one of the most extensive wine lists in Cleveland. The way I see it - you're eating here to have a relaxing meal out of the house, in the company of good friends and for the fondue experience. If you don't do fondue, don't eat here. We always get The Big Night Out. The key to not being so uncomfortably full by the end of the meal that you actually consider asking the staff to just roll you out is to hold back on the salad course. It's salad. Well, if you get the Caesar, eat all the Parmesan-crusted pine nuts - those are yummy! And, don't pass on the dipping sauces. The Green Goddess is great on the potatoes and the mild curry is fantastic on the chicken. And, during a visit last week we made a drinking game out of losing veggies/meat in the broth - if you had to use the rescue spoon, you had to drink. Simple concept. Finally, Oreo-crusted marshmallows and graham cracker-crusted marshmallows are awesome! Been there enough times to have tried the Original, Yin & Yang, Turtle, S'mores and Baileys and I think my favorite is the Yin & Yang. Presentation is fun and the flavor of both the white and dark chocolates work well with the various dippers. Maybe I'm not difficult to please ... like fresh fruit, fudge-like brownies and those marshmallows. Did I mention them?
(3)Lauren F.
Where's the zero-star option? It wasn't my choice to try this place, and I will certainly NEVER go back. The bill for our disgusting meal came out to ~ $100/pp, and it wasn't like we chose the most expensive options. So what did we get for our money? Dry, pre-cut veggies (obviously out of a bag) and skimpy portions of very average meats and seafood, with bland cheese, oil, or salty broth. Nothing like biting into a half-raw potato that's been soaking in College Inn! Ugh. I didn't bother trying the dessert, because dipping cubes of what looks like Entenmann's pound cake into Hershey's syrup isn't my thing. And terrible food aside, I've never before been subjected to such blatant upselling by restaurant staff. A manager came over to pester us at one point because she thought we weren't ordering enough ("I'm concerned that you don't have enough food"), which is just tacky. That's a good word for the whole operation, actually.
(1)Kimberly K.
$84 a couple?! really?! my only assumption is the food is that expensive because small children in 3rd world countries worked in a food processing sweat shop to get the food over here to cook at your table. just think of poor little huang-li. please. save the children.
(1)Joel E.
An email I sent to management after our dining experience says it all... Dear Laylonnie, A couple of weeks ago I decided to make reservations for dinner at your restaurant to celebrate my wife's birthday with my family on 7/9/2013. Though my wife and I had dined with you before, I was skeptical of bringing our children. Prior to making our reservation, I even wrote you an email asking if children are welcome as we had heard from others that The Melting Pot may not be the best place for kids. You assured me that children are very welcome at your establishment. When we arrived, our server for the evening was Michael. I know that not many people take the time to write about their good experiences, but I'd like to let you know that Michael helped us have a great experience - especially with our kids' first time there. He was very friendly, attentive, patient, courteous, and professional. His busser (sorry, I didn't catch his name) was just as great! It's refreshing to know that you employ great people who seem to genuinely care about their work and their customers. It's an unfortunate rarity these days and I certainly don't mind taking a few minutes to commend them and say "thank you" for doing what you do and doing it well. All the best, Joel E. EDIT on 09/18/2014: I never received a response from the manager. Great experience at the restaurant and I go out of my way to let them know, but they won't even acknowledge my compliment. Poor communication!
(5)Matthew M.
I've been here twice now. Once for a birthday dessert and another time for a full meal. Let me preface this review by saying that if I were to go back, it will be for a dessert only. And even then I may be kicking and screaming to go somewhere else instead... Going to The Melting Pot is a an event of sorts. I didn't time it from start to finish, but I now understand why you have to have a reservation to get in. And it's not because of it's popularity, it's because a meal can last nearly 3 hours! Everything from appetizers, salads, entrees and desserts all take FOREVER to eat, especially the entrees which can take minutes at a time to cook each single bite. I suppose this all goes with the whole "fondue" theme, but I just found it very cumbersome after a while. I can see this place being a popular choice for well off high school kids trying to impress a date, but otherwise, I just don't get the appeal. It's a gimmicky attraction, nothing more. Plus, I didn't feel the ingredients or sauces were all that special or high grade either. For the price, I definitely thought they'd be better. Speaking of pricing, I agree with the consensus reviews. It was so extremely over priced, and we even had a coupon. I'm pretty sure our meal (4 drinks, app, entree and dessert for two) was well over $100! Hell, the patrons do half the work in cooking everything at the table, you'd think saving money on not having to staff a full crew of chefs would save the restaurant some overhead they could pass along to the customers. Evidently this is not the case. For the same price, we could've went to Lola for a 4 course meal and drinks. Think about that for a minute. Lola or Melting Pot, hmmm. I feel dirty just mentioning the two in the same sentence. Sorry Michael! In short, the food, overall experience and price-point left a lot to be desired. Our server was very accommodating though. The dessert wasn't bad either. It fit the theme and was fairly satisfying. Don't expect much more than that though.
(2)Brian L.
The dinner my wife and I had was fantastic. The wait staff are very knowledgeable and friendly. We were even treated to a free tasting plate of sesame crusted ahi tuna, duck and salmon from our waiter! The duck was absolutely delicious. This was a great date night for us.
(4)Sheree M.
We went again and had excellent service and the food is consistently very good! No wait this time as our reservation was ready and I highly suggest the front room for party's of 4 and the milk chocolate fondue! Also, Friday nights they have a magician that visits tables around the restaurant! I really enjoyed it!
(4)Amelia D.
Talk about a fondon't! I'm sorry, I couldn't help myself. It was there for the taking. I recently was pretty out of it while browsing Groupon and saw they had a deal for The Melting Pot. I've never been, but figured it might be something fun to try for a date night some time. I was wrong. I've never actually been out to eat somewhere and had everything go completely right, but still leave feeling totally and completely dissatisfied. I cannot believe the racket that they have going on here. On one level, it's kind of brilliant. Charge people completely ridiculous prices and throw them some "bread" which is actually a crouton in disguise, bagged veggies, a couple of grapes, some tiny apples, and few meat cubes along with a pot of boiling broth or cheese, and then serve them 6 different sauces out of thimbles. I wish I'd thought of it myself! Also, they charged us for REFILLS ON SODA! Even McDonald's will give you free refills. Had we not had a Groupon, our meal before tip would have been around $90. I could have used that $90 to buy 12 burritos from Chipotle, 11 slices of cheesecake from The Cheesecake Factory, 9 movie tickets, or yanno, an entire week of groceries for my husband and I which we also would have had to cook ourselves. Perhaps the weirdest part of our entire experience was that there was a magician going from table to table preforming tricks. I don't know about you, but I don't think a $30-40 per person meal really pairs well with something that Red Robin has the market on. We actually left hungrier than we were when we arrived, but our wallet was significantly lighter.
(1)Brittany B.
Today was our first experience at the Melting Pot and we enjoyed ourselves. The host and server were great and were exceptionally kind to our 3 yr old who received a balloon and special treats which she enjoyed very much. The host and server were very friendly, personable and pleasant!!! The food was very tasty, from the cheese appetizer, to the interesting and cool salads, to the dinner experience with the fondue. I loved the teriyaki sirloin, very tasty......actually everything (and I do mean everything) tasted very good. Despite having trouble finds the place due to the GPS, we definitely had a great lunch date.
(5)Avril B.
LOVED the Melting Pot in Lyndhurst! ASK FOR HELENA! She was SO ACCOMMODATING and incredibly friendly. MADE our experience! I had all veggies in the yummy Mojo broth & a great salad! My 5 friends all loved their meals (meat, veggies, cheese and desserts) and we love the atmosphere. Just a great night, yummy food and excellent service!!!
(5)Megan T.
My husband was inspired to plan a date night. Being the fiscally responsible one, I asked him to buy the Groupon for The Melting Pot. We had never been there before. First, we couldn't find the darn place. We had to drive through Legacy Village a couple of times before we found it. Tip: Look up for signs. It's on the second floor. Then came the task of finding the entrance. It's not really near the sign because you have to go up escalators which is where you finally find signage. We had a 7:15pm reservation on a Thursday but it was 25 minutes before we were seated. Once seated there were about five open tables around us so I think we could have been seated sooner. So, finally we got our table and things began to improve. Our cheddar appetizer was delicious and I loved that it was made at the table so you know it's fresh. We hated dipping the apples. Apples and hot cheese? Wtf? Anyway... I had the California salad... Delicious! My husband enjoyed the house salad. On to the entree, I had the teriyaki marinated sirloin, pork bbq and andouille sausage. My husband did the duck, ahi tuna and filet mignon. His favorite was the tuna and mine was the teriyaki sirloin. We were warned that the portions were small but we were okay with them. We had the original for dessert. The items to dip are great! It was a neat experience. If we could, they'd get 3 1/2 stars. I'm glad we had the Groupon. I don't know that we would ever consider returning without a Groupon and I'm pretty sure everyone around us was using one too. Our total without the Groupon would have been $98. With the $30 Groupon we still owed $42.
(3)Natalie S.
We had a groupon that we needed to use, but we like Melting Pot anyways,so we were happy to go. Our Groupon did not include the cheese fondue (bummer, becasue that is by far our favorites thing!) so we ordered it anyways. The new pricing is per person, so it is a bit more expensive than it used to be. Howver, our fantastic server, Vince (Vin?) gave us some bonus cheese and bread! SCORE! We also ordered a series of steaks, duck, ahi tuna and lobster. All were very good, except the lobster tail. Perhaps I dont like that cooking style? I wanted to move the pot and cook it hibachi style and was told not to. Booo on fire safety. The salads were fresh and good as always, but they stopped using the hot bacon dressing. We did not get dessert, but had plenty of the leftovers because we had such an abundance of cheese. Since that is my favorite course, I was happy!
(3)Gretchen B.
Laney (spelling ?). Thank you for making things right for us. The ying yang and turtle chocolate fondues were superb! We will be back to give another try.
(5)C K.
I hate this place!!! They treat their customers like crap!! They made me stand in the lobby and wait until my friend arrived. I recommend that you eat anywhere else.
(1)Alessia R.
Went for a spa night last night (Mon April 28). Nikki was our server. She was exceptional. She paced the meal perfectly because we also added an entree to the preset spa night menu. She was funny and attentive. The food was amazing as always.
(5)Yuanjia Z.
I'm a fan! I loved the chocolate fondue. They have a lot of options for you to choose from. My bf's fav is the one that will start with a quick flame/fire. It didn't last long tho but it tasted good. I can taste the crunchiness in the chocolate sauce. I think the most important thing about chocolate fondue is the consistency. It can't be too watery nor can it be too thick. I think they did a good job with that, although I think it would be better if it were just a tad thicker. I didn't like our waitress tho because she seems to be rushing us. asking if we were ready right after we sat down and asking us if we wanted to order after 1 minute. Then gave us the bill right after our food was on the table. That needs to be improved. Anyways I would go there again if I'm feeling fancy and want some sweets but I probably won't go there too often because it is kinda pricey for dessert.
(4)Candace M.
We just went for dessert, so I can't comment too much on anything else (in fact, the last time I went here was... 7 years ago? Yikes.) Overall, we were pretty pleased with the experience. When we walked in (on a rainy, gross, blustery Sunday night in Cleveland), we were promptly greeted. We were asked if we had been there before; my significant other hadn't, and I might as well not have been because it'd been so long. We had eaten dinner elsewhere, so we were just hoping to try some of the chocolate fondue. Our waiter was very excited, and launched into a long description about the menu options once we were seated. We weren't able to get a word in edgewise; specifically, to tell him that none of that really applied to us, as we were only there for dessert. After we told him, he sighed loudly and went to get us a different menu. Fortunately, it was all uphill from there. Our waitress was pretty attentive, making sure we were aware of the options. She took the extra time to talk to us, even asking us how long we'd been together (d'awww). We really liked the fruit dippers (strawberries, yummm) and the chocolate (oreo?) covered marshmallows. I had warned my date that the melting pot was a little pricey, though I couldn't remember exactly how much so (and it's a little bizarre that the menu doesn't have prices for the chocolate fondue, IMO). When the check came, I was pleasantly surprised to see that it only came to about $17. I convinced him it was $50, though. You know, to ease the blow. He was relieved to see the actual cost! I think I would come back again for dessert, though I might try the cheese fondue, too, because I remember that being good. I would have rated it higher, though I was a little disappointed by our initial waiter's attitude toward our preference to just get dessert. I didn't think that was unusual. Hopefully next time it's a little better!
(4)Sharon K.
Purchased a Groupon for this place last week. Decided to try, but I wouldn't recommend the cheese fondue just by seeing others try, the bread looks like croutons.. Anyways my sister and I had a salad each and to choose 3 noodles/meats for the soup entree where you cook the choices in a broth. It came with 2 cheese dips and 3 sauces, a mix of curry and fruit jams. My sister was not full after her meal, so it might not be enough food for some, she chose mainly meat-steaks and shrimp and I chose 2 pastas and duck breast. I think it's a nice experience to try once or twice and service was good. No one answers in the front so you would have to walk back and have someone notice your party. I really like it and may Groupon again later.
(4)Joel E.
An email I sent to management after our dining experience says it all... Dear Laylonnie, A couple of weeks ago I decided to make reservations for dinner at your restaurant to celebrate my wife's birthday with my family on 7/9/2013. Though my wife and I had dined with you before, I was skeptical of bringing our children. Prior to making our reservation, I even wrote you an email asking if children are welcome as we had heard from others that The Melting Pot may not be the best place for kids. You assured me that children are very welcome at your establishment. When we arrived, our server for the evening was Michael. I know that not many people take the time to write about their good experiences, but I'd like to let you know that Michael helped us have a great experience - especially with our kids' first time there. He was very friendly, attentive, patient, courteous, and professional. His busser (sorry, I didn't catch his name) was just as great! It's refreshing to know that you employ great people who seem to genuinely care about their work and their customers. It's an unfortunate rarity these days and I certainly don't mind taking a few minutes to commend them and say "thank you" for doing what you do and doing it well. All the best, Joel E. EDIT on 09/18/2014: I never received a response from the manager. Great experience at the restaurant and I go out of my way to let them know, but they won't even acknowledge my compliment. Poor communication!
(5)Justin J.
The staff was very friendly and helpful which was a plus since this was my wife and I's first time to a Melting Pot. We ordered one of the sampler platters and the cheddar fondue for appetizer. I must say that although the experience was fun, it wasn't worth the expensive price. The food was ok, but nothing that would want us to come back. We did not get the dessert fondue which I suspect would be much better. The cheese fondue was good though.
(3)John H.
Just left from here! We had the four course meal! Was fun if you haven't tried fondue it's pretty cool they do it table side so basically you cook your own meat when your main course arrives! The salad is good has 4 different types to serve your taste buds! Also has a special seasoning for salads or meat. Be prepared to shell roughly $100 but if you're willing to spend it he/she Is totally worth the $$$$ for the experience! Server was a little too busy for my liking. Overall she did a nice job. I tip my servers handsomely seeing as I do similar work. Just enjoy
(5)Terry G.
I went once awhile ago and don't really remember that experience. We went last night for our Fam-A-Versary since we moved to the EAst side recently. Our server was wonderful. However we normally go to the one on the West side for New Years Eve and it seemed like the portions were smaller here. The hostess never asked if we needed any of the specials like balloons etc. And the girl taking our family photo had no idea what she was doing. Maybe that is just the photographer in me. :-)
(3)Anna K.
We had never been to a Melting Pot but saw a Groupon for 2 so bought it & made a reservation for a Sunday night. At the time of making the reservation we mentioned we had a Groupon as that was required in the terms of the Groupon. We arrived at 5:53 & checked in with the hostess. She said she'd seat us soon. A little after 6 we were seated at a booth for 2. Our waitress stopped by, asked if we'd ever been before, and took our wine order. Almost half an hour later the manager came by to drop off our wine- one glass was right, one was wrong, but she took both back with her when we told her since she said she might have grabbed the wrong ticket. We waited... And waited... Finally (and I really never do this) I asked our neighbors' server to grab us some water since it'd been over half an hour at that point since we'd sat down and we still didn't have anything to drink. Our server came over in the next few minutes with water and the correct wine, so I told her I'd asked another server for water and to please let him know we didn't need it anymore. Our server then took our food order. Our Groupon didn't include a cheese fondue but we ordered one. We also ordered what was included in our Groupon (2 salads, choice of cooking style, & each person chose 3 types of meat/seafood/etc). Our server (after a lonnnng time) brought out what we later realized was the wrong cheese fondue. She also forgot our request to have extra veggies instead of bread. When we realized it was the wrong cheese, we tried to tell someone- anyone... But no one came until we flagged down the hostess. We told her the cheese was wrong- she said she'd find our server... And we waited... And waited... The manager finally came by. At this point my fiancé- someone I've never witnessed complain at a restaurant before- was so frustrated by the non existence of staff when we needed them that he spoke up (politely). We explained the series of mishaps and absent service. She said she'd take care of our first 2 glasses of wine and told us our new pot of cheese was warming up in the back. Then we waited... And waited. We thought for sure that would've come to an end by this point. The new cheese came out with veggies and it was great (Alpine option). We each had another glass of wine and the rest of our meal went well. The manager stepped in to deliver most of our food & drinks. She did apologize for the mess ups. I did ask her if the sloppiness was bc we had a Groupon- she said no not at all & most customers there that night were there with Groupons. When we were done with our entree my fiancé had another glass of wine he was finishing and the manager came by and suggested chocolate would go well with it. We said we were pretty stuffed & she said "well, if I were to drop some chocolate off accidentally you wouldn't be upset would you?" She did drop off some dark chocolate and strawberries/shortcake/brownies/etc. When we got our bill it was $48. Granted, we'd had a Groupon, but here's all the extra stuff we ordered, not to mention the free choc fondue the manager dropped off: -5 glasses of wine (8 oz pours) -cheese fondue -2 add ons of Italian meats for the cheese fondue We also effectively got 1.5 cheese fondues since my fiancé kept eating the first one after we told them that it was the wrong one (hey, we were hungry & the manager said to feel free to eat it). So I'll say that although at one point I considered prematurely asking for the bill & leaving before we were done, the manager totally turned the experience around. A really nice effort on her part to salvage the evening for us.
(3)Mina S.
Worst place and service to go. Server and manager extremely rude. Unpleasant place to be at
(1)Dave M.
Melt a hole in your wallet. If you have never been to the Melting Pot then be aware that it's a "cook yourself" style restaurant. Meaning there is an electric hotplate embedded in your table, akin to most Korean BBQ style restaurants. How can anyone go wrong with melted cheese? Here's how, charge an arm an a leg for that cheese. One statement I don't think you'll ever hear me say is "I have a craving for the Melting Pot" It's difficult for me to justify the amount of money they charge for quality of the meal that is given. Even if I made a six figure income, I wouldn't be able to justify the pricing tier. Going to the Melting Pot is like watching a fun movie where the hero dies in the end. Don't get me wrong, we had a great time with our friends, the staff was very friendly and it's an experience to try, but only once. However, the prices will keep me away indefinetly.
(3)Bob K.
We had a wonderful anniversary experience. The staff where warm and friendly and made our experience very memorable.
(4)Tammie E.
We have done fondue in our house since the seventies, so I've always been keen on what's involved. The husband, as a child of the late sixties, has never done fondue ever, so I wanted to take him for the experience and to see if we could get a fondue set for the house. We tried to make reservations for the Saturday after Valentine's day, but the earliest they had was 10:15. So we did Sunday at 5 instead. We got the 4 course meals and went to town ordering. We did the swiss cheese combo at the beginning, then each had a different salad. then we did the meat combo with the duck and lobster tail and different steak pieces. For dessert, we did the oreo mixture. The husband dug in on the cheese but wasn't so keen on it. I liked it, but he found it too gooey and the bread a bit stale. So I could tell he wasn't all that impressed with the first course. The salads came out, and he was happier with that. Then, we got the main course, and with the wonderful smell of the mojo juice simmering on the table, we got to fighting for space with our sticks. He couldn't compliment them enough on the flavors, the tenderness of the meats and the delicious juice we were cooking the items in. He was really impressed with everything from that point on. It really was delicious. Dessert came and they bring you endless items to dip as long as you still have chocolate left (same with the other courses), so we dipped sparingly at first. Then when the waitress came back, she only had a few things on a tiny bread plate each trip and we felt bad for making her run back and forth, so we finished up. Overall, it was a hit and we may go back again someday for a special occasion. At $136 with tip, it's not an every month type of thing for us, but it definitely is a special memory and we're glad we went. P.S. the only thing that upset us was that Mary Kay was there, and they came to every table, passing out free items and making you sign up for a "mailing list". When I got home 3 hours later, I had a text with the name of someone else on it telling me I had won a free makeover. Yeah, whatever! Melting Pot - don't let those people in anymore! It really detracted from a good experience!
(4)Caren P.
My son wrote the original post by Alex R...we do not wish for any hand outs and would not come back to your establish. It would be great if the staff/manager/hostess took 2 seconds to look at my email confirmation to see that I was on time (6pm) instead of telling me several times "no I cancelled it .. It was at 5:15 but we will seat you anyway". Embarrassing In Front of a lobby full of people. By the time we were seated around 6:30 we had been rushed through a 4 coarse meal with a party of 6... We were out by 8. Your promotional videos state.... Take your time enjoy your experience instead we were informed they were "slammed" and we felt burdensome like we did something wrong. The food was excellent and waiter was good but I frequent a lot of nice restaurants where we are treated like a paying customer should. The waiter even missed out on a bigger tip too just based on overall experience....
(1)Michele R.
Our experience at the Melting Pot was exceptional. From the moment I made the reservation (the girl was patient and offered a special treat for the birthday girl) to the moment we rolled out through the door, stuffed. Our waitress was fantastic. She was friendly and fun, informative and helpful. she had a real focus on customer experience and made sure we were happy every step of the way. The wine and drink list is ample. The food choices were plentiful but not overbearing. Our meal was excellent. The only thing I don't love is that they bring the same pot of cheese whether it's for 2 or 4 people, and we felt that we didn't get as much out of our appetizer. But we were thoroughly stuffed at the end, so I guess it was ok!
(5)Jarod R.
This is the first time I have ever been to The Melting Pot. My wife and daughter were here a few weeks ago and they loved it so they wanted to bring me. The food was excellent and so was the service. It is not your typical restaurant. Yes, you do have to cook your food in a pot. I see reviews complaining about the prices because you have to cook your own food but this is not your typical restaurant. I don't mind paying the price as long as the FOOD and SERVICE are excellent. We definitely got excellent food and service. We will definitely be back.
(5)Michelle H.
I went here last night with my boyfriend and had a great experience! The Wisconsin trio was outstanding!! The little nuts on the Caesar salad were weird but I loved it! The meat portion was good but I was getting full by the time it came! I only docked one star because we sat by the kitchen and it was so darn loud and the servers cursing in the kitchen were easily heard! Overall, excellent experience! I understand some people do not enjoy the concept of cooking your own food, but that's what you should expect going to a fondue restaurant.
(4)Kelly R.
I was contacted by the manager shortly after my review. He/she apologized for our experience and asked us to return so that the restaurant could redeem itself. I submitted my mailing address, but never received the promised gift certificate:-(. I stand by my original review....
(1)Bob W.
I have been to other fondue places before so I knew what to expect when we hit the door of this higher class restaraunt in a very high class neighborhood. I came in with a Groupon and didn't know menu prices. As I found out later, saying the Groupon covered a meal for two was like saying you can wear a swimsuit to church. We had a reservation but still had to wait almost 20 minutes to be seated and this was on a weekday at 4:30 PM. We chose our meals and the food was very good. We also had a nice interaction with our server Meg M. She told us she was going on vacation the next week to the Bahamas. We wished her well and finished and paid for our meal. TWO COMPLAINTS. 1. The Groupon no where near covered the cost of the meal minus drinks, not even close. The bill was more than double what the Groupon covered 2. More importantly, the next monday I get a notice from my bank asking me about a $1300 charge on Caribbean Airlines. Imagine my suprise and anger. I called the restaraunt and talked to the manager about what happened and she basicly told me her staff is honest and I have to be mistaken. I was treated like I was the one that took something from them. The manager wouldn't ever concider the possibility that her staff could have done this. Note: when you pay there like most higher class places, your card leaves your sight. It's easy for a server to copy the info as well as the 3 digit number on the back. I WILL NEVER GO BACK AND I ENCOURAGE OTHERES NOT TO.
(1)Joey K.
Let me start by saying I've been to melting pots all over the US,so we had some family in town so we all bought a groupon and went. There was six in our party and to start off the restaurant was not busy and they sat us in a booth meant for four people,as I went to the bathroom I looked at the area that seats 6 or more at the table and it was empty. So there we are clamped in a four person booth.the waitress was nice to start with but after asking for more vegetables she started getting rude. One of our salads came with no dressing and she said yes it is it's clear. Funny how when she brought the dressing it was raspberry colored. Anyways to sum things up I've came here several times and thought I'd introduce my guest to something new and would of potentially been repeat customers but after this ordeal I will never be back nor will they. You would think that offering a groupon you'd be trying to get new customers but in reality they treat you like shit. Never again
(1)Jenna H.
This was my first time at a Melting Pot... I thought it was very neat and fun!!! All of our food was good and so was the service! Loved the dessert also!!
(3)Brent V.
Been here twice. This was much better than the first one. Service was great. Food was better than expected. I like the cook your own food thing. It all appeared to be fresh. They kept the drinks full. Will be back.
(4)Otis T.
My Family loves this place, Great service and great fresh food. It has a bit of a price tag but you get what you paid for, and I LOVE IT
(5)Amanda L.
I had a $100 gift card from two Christmases ago. I've been to the melting pot thrice before, which is why I wasn't in any particular hurry to use it. The last time I went there was a "spa" night event...the meal was sparse and a waiter ended up spilling an ENTIRE tray of red wine, mixed chocolate martinis and cosmos on me. So, yeah. Anyway, a friend of mine came in from out of town and so I decided that since it's been two years, I would take her here (she really wanted to experience it). We went for "The Big Night Out" Service: Hostess was great, our server was excellent. Drinks: wine and cosmo. standard fare. Cheese: Much improved since last visit-got the blend with the bacon and scallions... Bread: As another Yelper noted, it was poor quality, supermarket-ish. Ours was half stale. Veggies were obv not prepared on site (bagged), as pointed out by another yelper. The apples were sliced so small they were hard to dip, so we left those alone. Salad: Excellent, with good dressing, bacon and bleu cheese. We really liked the salads. We ordered Coq au Vin-style cooking. No flavor. We ordered the lobster, shrimp, chicken and beef and some sort of potsticker/shumai was also on our plate. (We swapped the pork out for more shrimp.) What was new: They salted/seasoned everything up to 11...it arrived raw at our table and looked like it would be less bland than my last experience. Wrong. The coq au vin broth was so bland, it did not add any flavor in the least, but it was salty, which most Americans would mistake for "flavor". The broth washed or cooked off whatever spice was on the meat...which is why I think they give you six sauces to dip it all in. The meat was much higher quality than my last visits, but much less plentiful. The best thing was the lobster and shrimp. We left quite a bit on the plate and didn't even bother cooking it all to take home, if that tells you our level of excitement. Dessert: The flaming turtle. The chocolate was good, but had only a tiny sprinkle of pecans (you really couldn't taste them, it did not taste like "turtle"). It came with a small plain slice of cheesecake, 2 strawberry haves, 4 coated marshmallows, 2 tiny brownie squares and 4 rice krispy treats. It was very sparse compared to when this place first opened...my man and I had so much food left over from "The Big Night Out" we cooked it and took it home with a huge box for the dessert leftovers as well. While we were having dessert, our server stopped by and dropped off extra rice krispy treats for fun; he was a nice guy. We ended up packing much of the dessert away for the husbands and children. Check, without tip, exceeded $100; we tipped very well for the service and we left. My friend was happy to have finally experienced the place, I used up my gift card, we had time to catch up...but we were largely unimpressed. The server and the cheese fondue are the only saving graces, but for goodness' sake, GET SOME BREAD THAT'S DECENT!!!!
(3)Yvone R.
Wonderful place! Hubby and I stopped here after a morning wedding since the reception wasn't until evening. Apparently they had just opened and we didn't know we needed reservations. We were politely informed of this, but they showed us to a table and explained their menu in full since it was our first time. We only did cheese and some fruit and had had a wonderful martini, but the prices are astronomical. For an appetizer and 2 drinks we spent $40 with tip. We won't be going back due to cost, but the food was awesome and we had friendly and prompt service!!
(4)John M.
Good food as always, but the service was a bit lacking and non-conistent.
(4)Morgan F.
My boyfriend and I just returned home from a wonderful experience. It was our first time going there. Just be aware and prepared to spend money & cook it yourself. We were treating ourselves tonight and went with the 4 course dinner. We started with the cheddar cheese that comes with bread, veggies, and apples. We were not fond of the apples...I do believe they should stop that and replace it with something else. We were very fascinated with cooking our own entrees. I will admit that it was different and did scare me a little bit because consumption of undercooked meats can result in illness. I used a timer on my phone to ensure proper cooking. I chose the steak lovers and my boyfriend chose the classic. The classic had a mixture of meats. I read pervious reviews and people complain about the price..? The steak I had was the BEST meat I've EVER had. I was willing to pay the $36. Our salads were delicious. Desert was fantastic. It's worth a shot! I will return because I had a great experience. My advice (since I am a server) is that the servers seem TOO busy sometimes. They have a lot on their shoulders and a lot to bring to your table. People NEED to be patient with them. Don't expect them to wait on you hand and foot. They do the best they can and are VERY informational and friendly. Bill was $88... NO coupons... $30 tip. Maybe a little overpriced but SO worth it.
(4)Jeremy F.
For a meal you cook yourself there is no excuse for how slow the service was. It took us 3 hours to finish the meal with us waiting around an empty pot for 20 to 30 minutes between each course. I would not recommended this restaurant.
(1)KC C.
I love fondue! It's a big tradition at our house and when I heard about the melting pot I really wanted to try it! The problem is, this place is do damn expensive. I saw a coupon for it on social living, so finally decided to check it out. The service was great! We had Dame, he was funny and attentive. You could tell they had a "shtick" but he added his own twists into it to make it less boring. The food was average. The portions were small.... My boyfriend can eat a lot, and i could tell he was disappoint when we got our plate full of me. He probably could have ate the whole thing himself! We had filet, terraki sirloin, chicken, shrimp, and raviolis. The raviolis were probably the size of a quarter. You only had maybe about 4 ounces of each meat. Both the steaks tasted the same. No seasoning on any meats, and sauces were average as well. You do however get unlimited veggies, and we filled up on those! The most amazing thing of the night? Broccoli. Before the discount our bill was $163 dollars for two people. I was totally sticker shocked. We had one bottle of wine, and no dessert. For that price, we could have gone to Chez for an amazing meal! Whatever. After my $40 dollar discount my bill was still $90 dollars.... Again, all we ordered was a $30 dollar bottle of wine. The receipt was really hard to read, and reAlly confusing. The company added 18% on to our bill. We left Dame an even 20% for his wonderful service and left. All in all we paid $130 dollars with our discount. This just seems so unreasonable to me for the amount of food, and the quality. I could go to the grocery store and buy all these same items and make fondue at my house! I will not return, even with a coupon. There are much MUCH better places to eat for the price. As for the people who are commenting on here about getting raw food... Yes they serve you raw food and you cook it yourself. It's called fondue. Enjoy the experience! If you don't like it, don't eat here.
(3)Ferdinand H.
3.5 Stars Upon receiving a phone call and letter from the management of the Melting Pot (also thanks to a couple of friends who apparently contacted a national rep of the central management), 3 of the original 4 diners went to the Melting Pot with me for another chance. Seth greeted me at the door, and we were seated with Carl who was our server. We got a bottle of Haut Brion 2002 (non Grand Cru), and followed with traditional Swiss cheese fondue with Kirkwasser and white wine. Salads followed by terriyaki marinade beef, filet mignon, and salmon were next in a coq au vin broth in the fondue. Lastly, a yin and yang chocolate fondue polished off the meal. Service was solid, and Carl got marks for attentiveness, positivity and being generally good looking (my friends called him Shuai4 in mandarin) (apparently a plus with the gals). I must commend Seth (manager) and Colleen (not sure her title) for their efforts at making sure their service is up to snuff. I have no idea whether they spoke with the hostess who "served" us when last we went, but if they maintain this level of effort at every visit, it speaks highly for their management team.
(3)Michelle W.
It is over priced because the service & food did not live up to that price. I was thinking it is the same concept as Asian Hotpot or Shabu Shabu, so I was really looking forward to try it when I arrived Cleveland. Oh boy how I get that wrong! It is nothing similar to Shabu and the taste does not even compare. For Shabu you got meat that is really thin, so you can cook it really quickly and not eating raw food. No, you can't do it here...there will be chances where you get your food out, cut it and it is still raw inside. There is also a good chance you won't be full after eating. The whole dish is like 6-10 pieces of meat (about 2 bites per piece) and couple pieces of veggies. It is a good idea to order appetizer or dessert to fill you up. Service: It was good at the beginning. He gave us suggestions and instruct us how to eat it etc. But then our check is messed up. Also, the dark environment with hot melting pot on the table that just takes forever to cook throughout, (if you don't want to eat raw meat), the dinner is going to be 3 hours long and you just feel tired at the end.
(3)Laurie A.
My husband and our two children (ages 6 and 9) had a lovely evening at the Melting Pot. Three of us are on a gluten-free diet, and The Melting Pot accommodated us in an amazing way. They provided GF bread, brownies and pound cake, and this was way beyond our expectations. We will definitely dine here again soon!
(5)Adi S.
Came here with friends for dinner on a Friday night. This was my first experience at a melting pot; I enjoyed the theme of this place and the dipping/cooking experience, but was only mildly satisfied with the food overall. The legacy village restaurant week menu was a great deal: fondue, salad, and an entree for about $20, and I'm not sure if I would have wanted to pay much more than that considering the regular menu is more expensive. The service was a bit slow, it took about 15 minutes for us to be approached by a waitress, but the waitstaff was very friendly. I had the cheddar cheese fondue, the house salad, and a steak/shrimp/chicken combo, all of which were fairly good. The desert here is the real deal, gigantic portion sizes and absolutely delicious (I would rhighly ecommend the turtle).
(3)Ruben L.
2.75 maybe.... I recently went to the Melting Pot for a company outing at the Melting Pot. I have been to fondue places before, and I can't say I'm a fan of them in general.... this experience didn't do anything to help that cause. We started out with three cheese fondues- spinach and artichoke, wisconsin trio, and cheddar. The spinach and artichoke was alrigth, but the wisconsin was beer based, and it REALLY tasted like beer. The cheddar was really sharp, and seemed like it had alchol in it too. For our main course we got all the meats (pork, shrimp, chicken, beef, ravioli, pot stickers). Of all of them, the pork loin was probably the best, but still not anything too special to write home about. It also came with bottomless veggies (potatoes, squash, mushrooms) For dessert we got the yin/yang chocolate, fried turtle, and baileys cream dream. Again, nothing stood out to me as that great, though they gave you a lot of nice things to dip in the chocolate (rice krispies treats, cheesecake, brownies, strawberries, bananas). Considering the company paid for the meal, I was fine, but this place is pretty expensive. And I can't say paying this much to make my own food sits that well with me. This meal is really like a 1-2 hour event. I'm sorry, but if I were really hungry, I don't think I'd have the patience for this place. It's a novel concept, but I just don't get it.
(2)Kris P.
Spur of the moment dinner plans with a friend who has been there before. She was very smart and called a reservation ahead of our arrival. I was taken aback when we walked through the doors. At first I envisioned an upscale eatery with high-class wine and liquor choices. The whole place definitely looked the part. But the foyer was PACKED full with noisy children that look'd to be about high school age. We arrived on time and were told that our wait would just be ten more minutes. I'm okay with that. However ... 25 minutes later I was still standing there and haven't once been checked on our updated to say the wait would be longer than they had anticipated. Poor marks in my book for the host stand. It was a Friday night and they were quite busy ... but handle it. Busy nights happen, especially for an interesting establishment at Legacy. Finally fed up with waiting we took the liberty of sitting at the bar... which by the way was completely empty and not once did anyone offer to take us there until our table was ready. The bartender was charming and conversational. Definitely needed a pick-me up after experiencing the foyer from hell. Apparently Melting Pot is popular for birthday parties, family get-togethers, etc. OK. Table is ready. Thanks. We are seated with wines in hand. The menu has 4 basic premises. The Big Night Out which is a bit of everything and also somewhat seasonal. Fondue appetizers which are veg, fruit, bread dippers into cheese concoctions. Entrees which are also fondue style, cook-it-yourself type of deals. And desserts, also fondue style, which are probably the only reason I would ever go back. We ordered a white cheddar and brie appetizer with dippers as our main course. Plenty of food for two to satisfy us. Wines were had. Conversation was enjoyed. Dessert was then ordered. Milk Chocolate and Peanut Butter fondue pot with a variety of fruit and pastries to dunk into the steaming pot of chocolate. That was absolutely delicious. So all in all a pretty mediocre experience and quite expensive. I would still recommend going as its definitely a unique dining experience around these parts.
(2)Ermelinda C.
OK fondue - nothing special. Somewhat rude service, but still an alright place for a night out with friends. Nice-size drinks.
(3)Jennifer M.
I loved this place because of the idea of fondue. What sucks about it is having to actually MAKE your on food. They give you a plate full of raw meat and expect you to know what to do with it. The reason I choose to go out to dinner is simply because I am too lazy to cook and am just plain useless in the kitchen, unless I am eating or making a mess. So at the Melting Pot, while attempting to cook my own food, I either lost my piece of meat in the sizzling hot oil or it would end up being raw. Then I'd put it back to cook more and end up burning it. I left here starving. And it was expensive. My company sent me here for training, so once again, not my money, so I didn't really care. I would be pretty pissed if I actually had to pay for this. Maybe this place would be great if you just went for cheese and chocolate fondue...skip the dinner!!
(3)Josh G.
This place has terrible food and extremely high prices. A real double whammy. The service was bad, as was the beer selection. The quality of the cheese and bread was bad. The veg came out of a bag, the meat was exhausting to cook. You can get an amazing meal from any of a number of world class chefs for the amount of money you'll pay here. Cleveland has many great restaurants and this is easily one of the worst. If you really want fondue, I suggest making it at home.
(1)Erica S.
Went to "spa night" at the Melting Pot this evening. This special night is held the last Monday of every month excluding December. It is a fixed price of $30.00 including tip and tax. Good deal. You start off by choosing wine, martinis or a bellini. Then you get a choice of salad. Followed by cheese fondue and finished with chocolate fondue. Somewhere in the middle of dinner you get a mini spa service. Our choices tonight were a quick chair massage, paraffin wax treatment or makeup application. It is a good excuse for a ladies night out!
(4)Sunday G.
NEVER, NEVER, NEVER Seriously, this is like the McDonalds of fondue. Lame. They tried, sorta, to make the place seem upscale. Location, mixing the fondue at your table and all that, but it doesn't cover up the major things missing. #1 thing missing - good bread. I felt like I was eating Schwebels trashy bread from a bag. It was so obvious that the bread is utter crap. Hello, that is half the meal in cheese fondue. #2 thing missing - quantity. Seriously I thought the price was decent until we ate the whole thing so fast that I realized we got hardly anything to eat to begin with. #3 thing missing - good decor. Yeah they tried once to set the place up, but then it got old and now it looks like a crappy hotel that once had style. #4 thing missing - knowledge. The people there know nothing about what they are serving. I again felt like I was at McDonalds. #5 who makes this American? I don't get it. It's like fondue is American???? I can't believe this great dish can get so mutilated by some crappy chain place. UGH I despise this place and will not go back unless it is for another person's special occasion.
(1)Dee S.
I think the Melting Pot had potential to be something good, if only they had their brains in the right places. They should have made their target audience college students for one thing. Second, prices must must must go down. It's fondue for frickin sake! It takes minimal effort to make, and the amount they charge for it is preposterous. I mean when you get down to it, you are getting cheese fondue (melted cheese) with apple...except it's like 50$. C'mon! I had no idea it was going to be that expensive until it was too late. I will say though, their dessert fondue is to die for. Others were okay, nothing special. A melting pot with reasonable prices, perhaps on Coventry road, would be an instant success with all the students nearby. So in short, great idea, bad way of carrying it out sadly.
(2)Dana E.
Had heard about this place a million times. Always mixed reviews, either people loved it, or hated it. Went this past weekend and really enjoyed myself. It was pricey and the food was good, nothing to rave about but being my first fondue experience I thought it was cool and had fun! Though I wont be rushing back, The atmosphere made for a nice date night and the service was great. I neither loved nor hated it...just liked it!
(4)Alison B.
There's probably not much that can be said about The Melting Pot that hasn't already been said... But I had a great meal here yesterday. We skipped the "main course" and had the spinach artichoke fondue, California salads and S'more chocolate fondue. So great and just enough- I didn't feel like I needed to be rolled out of the restaurant. :) Reservations on OpenTable.com are quick and easy. Highly recommended for special occasions!!
(3)Jeremy H.
This place is awful. The waiter even tried to add $15 onto my bill for no reason and then was offended when I asked him to take it off. The food wouldn't have been terrible if it had cost 1/3 of what I paid for it. I wish I would have gone to cheesecake factory or claddaugh instead of wasting my time here
(1)Kerensa B.
At first we were a bit baffled on how to make sure the shrimp was properly cooked but not overdone, until I remembered the timer on my cell phone. What I liked about dinner was the variety of veggies and condiments. There were at least 20 little cups of various sauces and spices, most of which were very good. I love the sauce so this made me very happy! More condiments than a bachelor's fridge!! (For those unfamiliar with fondue, the table is like a flat top stove, they bring a pot of seasoned broth to heat to a boil on your table, and bring various dishes - diced meats and veggies - to cook in the broth, then fish them out with utensils and eat with sauce). It is rather time consuming, and can be interesting if you are dining with vegetarians. If you are not interested in cooking, the cheese fondue is very good (comes with veggies, apples, and bread cubes) as is the dessert chocolate fondue. Yes, it is pricey but so is the rest of Beachwood. You are more paying for the experience of the meal than the food itself (which seems easily replicable at home).
(4)Michele G.
I feel like I'm going to get beat up for giving a better than 2-star review for Melting Pot, but feel compelled to point out some of the positives of dining here. Plus, I actually get a kick out of fondue - I know, cheesy (no pun intended) - I love fondue. So much that I've actually gone to Potpourri in Mentor. Now, eat there, then eat at Melting Pot. Might bump your stars up a few! I frequent The Melting Pot - partly because it's 5 minutes from my house and it's a fun place to eat with friends. Plenty of time to share stories, kick back some wine and just chill. Sure, at the end of the night you're not going to be commenting on some spectacular meal, but can't complain about the service and they have one of the most extensive wine lists in Cleveland. The way I see it - you're eating here to have a relaxing meal out of the house, in the company of good friends and for the fondue experience. If you don't do fondue, don't eat here. We always get The Big Night Out. The key to not being so uncomfortably full by the end of the meal that you actually consider asking the staff to just roll you out is to hold back on the salad course. It's salad. Well, if you get the Caesar, eat all the Parmesan-crusted pine nuts - those are yummy! And, don't pass on the dipping sauces. The Green Goddess is great on the potatoes and the mild curry is fantastic on the chicken. And, during a visit last week we made a drinking game out of losing veggies/meat in the broth - if you had to use the rescue spoon, you had to drink. Simple concept. Finally, Oreo-crusted marshmallows and graham cracker-crusted marshmallows are awesome! Been there enough times to have tried the Original, Yin & Yang, Turtle, S'mores and Baileys and I think my favorite is the Yin & Yang. Presentation is fun and the flavor of both the white and dark chocolates work well with the various dippers. Maybe I'm not difficult to please ... like fresh fruit, fudge-like brownies and those marshmallows. Did I mention them?
(3)Lauren F.
Where's the zero-star option? It wasn't my choice to try this place, and I will certainly NEVER go back. The bill for our disgusting meal came out to ~ $100/pp, and it wasn't like we chose the most expensive options. So what did we get for our money? Dry, pre-cut veggies (obviously out of a bag) and skimpy portions of very average meats and seafood, with bland cheese, oil, or salty broth. Nothing like biting into a half-raw potato that's been soaking in College Inn! Ugh. I didn't bother trying the dessert, because dipping cubes of what looks like Entenmann's pound cake into Hershey's syrup isn't my thing. And terrible food aside, I've never before been subjected to such blatant upselling by restaurant staff. A manager came over to pester us at one point because she thought we weren't ordering enough ("I'm concerned that you don't have enough food"), which is just tacky. That's a good word for the whole operation, actually.
(1)Kimberly K.
$84 a couple?! really?! my only assumption is the food is that expensive because small children in 3rd world countries worked in a food processing sweat shop to get the food over here to cook at your table. just think of poor little huang-li. please. save the children.
(1)Alex R.
I'll never return here. I've patronized the Melting Pot at Legacy Village multiple times and this experience was unacceptable. I arrived before the rest of my family for a birthday party and was told our reservations were canceled by the manager because we were late. So I waited for my Mom to arrive with the screenshot of the reservation confirmation. No big deal at this point. Thing do happen. The way the situation was handled was unacceptable. The manager still insisted we were late, and was very condescending the entire time. Instead of being apologetic, she put the blame on us. She proceeded to tell my Mom, she informed me that she would still seat us. That was a direct lie. I work in customer service, this is unacceptable from any employee, let alone someone running the restaurant. She seated in a tucked away room that normally sits 4 tables. Brilliant on her part. There was a huge bachelorette party and they were being loud enough to ruin our mood. The manager decided she didn't like us already and wanted to ruin our enjoyment. They did their best to rush us through our dinner, which is supposed to be experiential. Not so much today. We were flat out told that they were slammed and they acted such. I witnessed the manager walk past the room point out our table and use our last names. Who knows what she was saying, but it is honestly perception that is most important and she was talking about us. The food was good and dessert was great. Our waiter did a really nice job. We were supposed to receive a picture with our birthday package, to which we were reminded but nobody ever came to take. The icing on the cake was when we walked out and the manager turned and made eye contact, yet said nothing. This is how the Melting Pot treats customers who just spent about $300 on dinner? You can't say bye? Or have a nice day? Food was good. Server was good. The manager had an attitude problem. It ruined our experience.
(1)Lyndsie W.
We always go here for special occasions and last night was not only our one year anniversary but also out first night out without our 4 month old. We made reservations online. We came in and the manager asked if we wanted our "usual table"! This struck us by surprise because we have always sat at the same table when we go but rarely request it. We thought that was amazing! On our way to the table the host, manager and a random server wished us a happy anniversary! The food was delicious as always! We ordered the spinach dip fondue to start and the server made it quite thin. We rarely complain but as this was our first night out in forever we wanted to enjoy what we were spending money on. The manager (I sadly cannot remember her name. It started with an L. Beautiful name) came over promptly and fixed it up for us. Our server was angel and sadly that was the only poor part of our evening. We have always had stellar service which is one of the many reasons we go back but she just seemed very disinterested in us. We understand every server has a bad night, it was just sad that we were in such a good mood and trying to have a great time and her attitude brought us down a bit. Eating here can take a very long time, 2-3 hours and we felt very rushed. However, we made the best of our time there and appreciate the manager very much! We highly recommend this place!
(4)Francis L.
Went with another couple on a Saturday night. Reservations were at 7:15. The other couple was on their e-mail list and received a deal for "two eat for $69". The deal also included a bottle of wine for each couple. Including tip it was $180 for the four of us. Waitress was very attentive. It's a neat experience. I don't think we will go back. It was a tight squeeze fitting four people into our booth. It is very dimly lit. Had to use the flashlight on our cell phones to read the menu. Table gets crowded due to the cooking surface in the center. Portions are rather small. Entree plate contained six pieces each of the following. Chicken, beef, filet mignon, shrimp and ravioli. Ravioli were literally the size of a quarter. Veggies were unlimited. Extra veggies were brought out quickly. With a one burner table, we were limited to one style of cooking. We chose Seasoned Court Bouillon. You are basically boiling everything you eat. Not the greatest way to cook steak and chicken. The dessert course was awesome. Might go again just for that. One more thing. I would not recommend for small kids. Your basically sitting up against a hot stove.
(3)Eugene T.
Love going to the place. Whenever my wife and 10-year old daughter need their 'chocolate fix' - that's the place we go. Their Chambord Dark Chocolate Fondue is just great. Even though my 7 year old doesn't understand the concept of fondue just yet, the staff always makes him feel welcome with extra servings of fruits and marshmallows to keep him happy.
(5)Deja P.
I've been here twice before. First time I took my mother on mother's day, and the second time we went back a few weeks later just for dessert. The first time I had no idea that you needed a reservation, but they gave me one while I was there and I just had to come back an hour later. The waiter was EXTREMELY nice and knowledgeable, and almost seemed to love telling new people how things work. I also had no idea that the prices were through the roof, and that it was ideal to order a full course meal. Never eating at a fondue place before, it was unclear how to cook our food. But once we figured it out, we weren't impressed at all. The meats had no flavor and tasted bland. BUT, the dessert was WONDERFUL! We got an array of fruits and banana foster fondue. It was amazing! We left broke, but extremely happy and well-fed. Which is why the next time we went, we only opted for the dessert. The downfall of this place is the TINY waiting room. There's only 5 seats and chances are you'll be waiting a lot longer than they tell you. They don't give you updates on your time or anything, and you can't help but feel like you're standing on top of people or staring at someone without trying to.
(3)Winston C.
This place is AWESOME!!! I went here for a dinner with 3 friends after the suggestion of a co-worker. I called to see if we needed a reservation and a friendly reply said "It never hurts." So I made one and whether from the reservation or just prompt service we were seated right away. Our booth was very dark and I mentioned this to the server who graciously offered to switch us to another table but we said we were fine. We ordered drinks, all of which were "just right" if you know what I mean. And got 2 of their package meals. The Spinach and Artichoke cheese was one of the most delicious things I have ever eaten. The bread was a little tough but when it was wrapped in gooey deliciousness you didn't even care or notice. The salads were GREAT!!! I got the California and ended up buying a bottle of the dressing for home! Entree was a bit confusing and we had to ask the server to repeat a few things but we knew what we were in for and had it figured out soon. We didnt bother timing our fondue sticks and all were fine the next day. Honestly the food wasnt spectacular but it certainly was above par and the QUANTITY!!! The plates left us with little room for desert, but when we saw it we quickly made room. Our waiter let us concoct our own chocolate and since we got 2 package meals he let us do 2 different ones! They were both amazing and we left VERY satisfied. Pros: Quick and attentive service. Manager stopped by and was very sweet. Quantity of food was high and taste was top (especially that cheese!). Cons: The restaurant is a bit old and worn looking. Not a dirty look, just needs some new carpeting and paint. The bread was a bit tough. The kitchen door was a bit loud. All in all I will most definitely be back here again!!!!
(5)Sabrina F.
We went here on a Monday afternoon for lunch and the service was great. It is a little bit dark for a restaurant atmosphere, but the service was friendly and the food was delish! Everything came out pretty quickly so there was hardly any downtime between ordering and stuffing our faces. This is in a great location which means that after you eat you can walk around and let your awesomely melty meal settle. I will be back for sure.
(4)owen m.
Not really the best for the price, the vegetables and meats were the only serious downfall. The water the meat was boiled in table side was flavored, and extremely poorly unfortunately. It was clearly seasoned for the palate-deaf. It had enough sodium to kill a small village. The vegetables were clearly pulled from a bag, rather then prepared on the spot as they should have been. There were some solid saving graces in my experience here. The Vermont cheddar used in the fondue was pretty spectacular, and clearly had great care put into it. Also, the desert fondue was an amazing experience. I've thought about, and will go back here. However when I do go back I'll opt for straight cheese fondue with a baguette. Also, I would definitely do the dessert fondue over. I would avoid the vegetables, and meats based off my single experience. I think this could be a great bar experience, but it's hard to justify an entire meal here based off the tricks up their sleeve.
(3)Clay C.
Unhealthy, Smell gets in your hair, MUCH bigger chance of eating raw food. I ordered the 'Surf & Turf' combo. I got raw chicken, raw steak, and raw shrimp on a plate. YOU have to cook the food yourself, based on their casual "Two-Minute Rule". If you don't have a timer on your cell-phone (even though I do), this isn't only a bad experience, but also a dangerous one. This was especially bad for a group because, just imagine; Eight people sticking raw food into one small pot, trying to keep track of how long it's been in there, and if it's theirs or not. Lots of raw food sinking to the bottom of the pot, lots of people accidentally eating a piece of half-raw food, and lots of people over or under-cooking their meal.
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