I generally like Steak N Shake, but this location leaves something to be desired. Not the sharpest servers. Not the cleanest location. Your basic menu, but could use a service upgrade.
(2)
James W.
This Steak n Shake is literally the worst I have ever been to. I am a member of the US Navy and I came here to enjoy what I used to love. I ordered a #18 with two milkshakes, one chocolate and one vanilla. I also asked that the seasoning be put on my burger and fries. When I got my order the two milkshakes were filled below standard. The whipped cream was peaking at the brim of the cup rather than the top of the cap. They also didn't put seasoning on my fries OR burger and when I asked for some they gave me about the amount of a tea spoon. Freaking terrible. Don't go here unless you want extreme disappointment and your image of the place to change negatively.
(1)
Andrea Z.
What can I say, it's Steak 'n Shake. Not awesome. Not gross. Just cheap, easy, comfort food that kicks the shit out of McDonalds and Burger King. The $4 meals aren't going to be fueling any lumberjacks but it's enough for skinny ol' me. The horseradish burger was actually really good. I was expecting a slightly tangy mayo-ish sauce but it actually had some legit horseradish kick to it. Atmosphere was alright. Interesting, varied crowd - families, couples young and old, and random old ladies on scooters that ask you to reset their watch for daylight savings time....yep that happened. Location is good - right in Kamm's Corners. If I worked at Fairview instead of Main Campus, I would probably have added about 15 pounds to my ass by now because of this place - it's right around the corner. A good bet for some quick, cheap eats. Try the new seasoned fries. Not too shabby!
(3)
S W.
we do like there food but for some reason my bill is all ways higher when it should not be when useing a coupon they seem not to get it right i am so tired of going and trying to rip me off sorry steak n shake get it right
(2)
M. M.
In search of a quick drive-through burger meal and not wanting to visit the same ol' McD's and Wendy's, decided to give this Steak n' Shake a try. After the drive-through clerk took the order, very politely and accurately, we pulled around and waited...and waited...and waited. This was for an order of one hamburger without lettuce, tomato or cheese, fries, a chocolate shake and a hot dog. Not exactly anything large or elaborate. The wait went on for well over 5 minutes. During this time we did receive the shake we ordered, only to find it came in a foam cup so flimsy that (a) the lid popped off while I was transferring it to the car cup holder, causing whipped cream to spill all over me and my car, and (b), the cup further seemed to have a bump or something stuck on the side, which when I tried to wipe it off with my napkin turned out to be a HOLE in the cup through which ice cream was oozing out. Since we discovered this after we left the drive-through, I had to transfer it to an old McD's cup. I don't really get this as I have had similar shakes many times at Chick-Fil-A and never had any trouble with their cups. I will say that the shake at least tasted pretty good. Rest of the food was meh. The burger was so covered in condiments (mayo on the bottom, ketchup and mustard on the top) I could barely tell what I was eating and the meat was flavored with weird spice. Fries by contrast were extremely bland with no salt, and the restaurant had not put any salt or ketchup in the bag. Who the heck wants to eat salt-free flavorless fries after waiting for a long time to get them? The hot dog was OK but not great. I've had better ones from Wawa convenience stores. I realize this is cheap fast food so I'm not expecting gourmet burgers or even Five Guys quality, but combining the headaches of the milkshake cup and the blah- to ick factor of the rest of the food with having to wait for many minutes to get it means I won't be back to this Steak n' Shake. Maybe I will give another of their outlets a try. Would have made it one star except for the milkshake tasting decent and the counter server being professional and nice.
(2)
Tim C.
Worst customer service ever. They need a lesson in people skills. Go through the drive thru and the lady won't even let me order and keeps cutting me off. Hands me my food without saying anything. I ask her if that's everything and she looks at me like I'm an idiot and says yea. Clearly she was wrong because I didn't get spoons or straws with my 2 shakes. So, I go into the restaurant to get them. Another woman on the grill ignores me instead of simply asking what I'd like even if she was too busy to get it. I end up waiting 10 minutes on the waitress just to get 2 spoons and straws. I don't understand why what was so hard about that.
(1)
Mark M.
Food about the same as other locations. Sandwiches are good. I like the fries and shakes. Parking is congested. They have coupons all the time in the mail and entertainment books.
(3)
Brit F.
STEAK N' SHAKE! STEAK N' SHAKE! I have been here a few times and always enjoy it, they screwed up a milksake order once, but fixed it. I took 7 other people here once, all who had never been to a Steak n' shake and they all loved it. Could not believe how cheep it was for what you got. My friend from NYC said that what the 8 of paid for would get you a dinner for 2 in the city.
(4)
Sarah L.
The Good: It's one of the few places that is open 24 hours. This can be pretty scary at 3 a.m., but it's nice to know you have more than just Denny's as an option. Frisco melt has always been a favorite of mine, chili cheese fries- obviously the steak burgers and the milk shakes, for name's sake. They offer so many flavor combinations it's hard to decide on one- chocolate + banana, chocolate + peanut butter... The Bad: I never could understand why it took so long to make a milkshake. I mean, it is what these people are famous for. I have never ordered a milkshake and had it delivered to my table in less than 15 minutes any time I've ever been to any Steak N Shake. The food is bad- not literally, but for you and even though you may feel happy and content eating it, that feeling won't last for too long once you have finished your meal. The food will congeal into a mass of grease and dairy in your stomach and you won't be able to move. The Ugly: While I do like the food- in a horrible, bent on self destruction, need to eat the worst thing for me kind of way- there's something about eating in this location that makes me feel like I'm dining in a port-o-potty. Like everything is covered in germs. The smells in that place can only come from mopping with a filthy mop and dirty water. My advice- use the drive thru!
(2)
melanie l.
Mmmm, chocolate milkshake....I enjoy this chain BUT will NO longer support this location. They have been unresponsive to requests to shovel their sidewalks and create a safety issue. Until they are good community members and neighbors, I just won't go here anymore.
(1)
John B.
Frisco Melts are Frisco Melts. Don't get me wrong, they're my favorite, but there is nothing better about them here than any other Steak N Shake location. The food is pretty standard, but okay. Greasy and delicious. I've just had some poor experiences here. A few times we've had shakes that taste like soap. Not appetizing. At least we know they wash the glasses. Service is okay, but nothing to write home about. There is just something very ordinary about this location. As long as you're not expecting anything special, you'll be alright here.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Dinner, Late Night Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Mike N.
I generally like Steak N Shake, but this location leaves something to be desired. Not the sharpest servers. Not the cleanest location. Your basic menu, but could use a service upgrade.
(2)James W.
This Steak n Shake is literally the worst I have ever been to. I am a member of the US Navy and I came here to enjoy what I used to love. I ordered a #18 with two milkshakes, one chocolate and one vanilla. I also asked that the seasoning be put on my burger and fries. When I got my order the two milkshakes were filled below standard. The whipped cream was peaking at the brim of the cup rather than the top of the cap. They also didn't put seasoning on my fries OR burger and when I asked for some they gave me about the amount of a tea spoon. Freaking terrible. Don't go here unless you want extreme disappointment and your image of the place to change negatively.
(1)Andrea Z.
What can I say, it's Steak 'n Shake. Not awesome. Not gross. Just cheap, easy, comfort food that kicks the shit out of McDonalds and Burger King. The $4 meals aren't going to be fueling any lumberjacks but it's enough for skinny ol' me. The horseradish burger was actually really good. I was expecting a slightly tangy mayo-ish sauce but it actually had some legit horseradish kick to it. Atmosphere was alright. Interesting, varied crowd - families, couples young and old, and random old ladies on scooters that ask you to reset their watch for daylight savings time....yep that happened. Location is good - right in Kamm's Corners. If I worked at Fairview instead of Main Campus, I would probably have added about 15 pounds to my ass by now because of this place - it's right around the corner. A good bet for some quick, cheap eats. Try the new seasoned fries. Not too shabby!
(3)S W.
we do like there food but for some reason my bill is all ways higher when it should not be when useing a coupon they seem not to get it right i am so tired of going and trying to rip me off sorry steak n shake get it right
(2)M. M.
In search of a quick drive-through burger meal and not wanting to visit the same ol' McD's and Wendy's, decided to give this Steak n' Shake a try. After the drive-through clerk took the order, very politely and accurately, we pulled around and waited...and waited...and waited. This was for an order of one hamburger without lettuce, tomato or cheese, fries, a chocolate shake and a hot dog. Not exactly anything large or elaborate. The wait went on for well over 5 minutes. During this time we did receive the shake we ordered, only to find it came in a foam cup so flimsy that (a) the lid popped off while I was transferring it to the car cup holder, causing whipped cream to spill all over me and my car, and (b), the cup further seemed to have a bump or something stuck on the side, which when I tried to wipe it off with my napkin turned out to be a HOLE in the cup through which ice cream was oozing out. Since we discovered this after we left the drive-through, I had to transfer it to an old McD's cup. I don't really get this as I have had similar shakes many times at Chick-Fil-A and never had any trouble with their cups. I will say that the shake at least tasted pretty good. Rest of the food was meh. The burger was so covered in condiments (mayo on the bottom, ketchup and mustard on the top) I could barely tell what I was eating and the meat was flavored with weird spice. Fries by contrast were extremely bland with no salt, and the restaurant had not put any salt or ketchup in the bag. Who the heck wants to eat salt-free flavorless fries after waiting for a long time to get them? The hot dog was OK but not great. I've had better ones from Wawa convenience stores. I realize this is cheap fast food so I'm not expecting gourmet burgers or even Five Guys quality, but combining the headaches of the milkshake cup and the blah- to ick factor of the rest of the food with having to wait for many minutes to get it means I won't be back to this Steak n' Shake. Maybe I will give another of their outlets a try. Would have made it one star except for the milkshake tasting decent and the counter server being professional and nice.
(2)Tim C.
Worst customer service ever. They need a lesson in people skills. Go through the drive thru and the lady won't even let me order and keeps cutting me off. Hands me my food without saying anything. I ask her if that's everything and she looks at me like I'm an idiot and says yea. Clearly she was wrong because I didn't get spoons or straws with my 2 shakes. So, I go into the restaurant to get them. Another woman on the grill ignores me instead of simply asking what I'd like even if she was too busy to get it. I end up waiting 10 minutes on the waitress just to get 2 spoons and straws. I don't understand why what was so hard about that.
(1)Mark M.
Food about the same as other locations. Sandwiches are good. I like the fries and shakes. Parking is congested. They have coupons all the time in the mail and entertainment books.
(3)Brit F.
STEAK N' SHAKE! STEAK N' SHAKE! I have been here a few times and always enjoy it, they screwed up a milksake order once, but fixed it. I took 7 other people here once, all who had never been to a Steak n' shake and they all loved it. Could not believe how cheep it was for what you got. My friend from NYC said that what the 8 of paid for would get you a dinner for 2 in the city.
(4)Sarah L.
The Good: It's one of the few places that is open 24 hours. This can be pretty scary at 3 a.m., but it's nice to know you have more than just Denny's as an option. Frisco melt has always been a favorite of mine, chili cheese fries- obviously the steak burgers and the milk shakes, for name's sake. They offer so many flavor combinations it's hard to decide on one- chocolate + banana, chocolate + peanut butter... The Bad: I never could understand why it took so long to make a milkshake. I mean, it is what these people are famous for. I have never ordered a milkshake and had it delivered to my table in less than 15 minutes any time I've ever been to any Steak N Shake. The food is bad- not literally, but for you and even though you may feel happy and content eating it, that feeling won't last for too long once you have finished your meal. The food will congeal into a mass of grease and dairy in your stomach and you won't be able to move. The Ugly: While I do like the food- in a horrible, bent on self destruction, need to eat the worst thing for me kind of way- there's something about eating in this location that makes me feel like I'm dining in a port-o-potty. Like everything is covered in germs. The smells in that place can only come from mopping with a filthy mop and dirty water. My advice- use the drive thru!
(2)melanie l.
Mmmm, chocolate milkshake....I enjoy this chain BUT will NO longer support this location. They have been unresponsive to requests to shovel their sidewalks and create a safety issue. Until they are good community members and neighbors, I just won't go here anymore.
(1)John B.
Frisco Melts are Frisco Melts. Don't get me wrong, they're my favorite, but there is nothing better about them here than any other Steak N Shake location. The food is pretty standard, but okay. Greasy and delicious. I've just had some poor experiences here. A few times we've had shakes that taste like soap. Not appetizing. At least we know they wash the glasses. Service is okay, but nothing to write home about. There is just something very ordinary about this location. As long as you're not expecting anything special, you'll be alright here.
(2)