Music Box Supper Club
1148 Main Ave, Cleveland, OH, 44113
Music Box Supper Club Menu
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Address :
1148 Main Ave
Cleveland, OH, 44113 - Phone (216) 242-1250
- Website https://www.musicboxcle.com
- Click To Get Directions
Opening Hours
- Mon :9:00 am - 11:00pm
Specialities
- Takes Reservations : Yes
Delivery : No
Take-out : No
Accepts Credit Cards : Yes
Good For : Dinner
Parking : Valet, Street
Bike Parking : Yes
Wheelchair Accessible : Yes
Good for Kids : No
Good for Groups : Yes
Attire : Casual
Ambience : Casual
Noise Level : Average
Music : Live
Good For Dancing : No
Alcohol : Full Bar
Happy Hour : No
Best Nights : Mon, Fri, Sat
Coat Check : Yes
Smoking : Outdoor Area/ Patio Only
Outdoor Seating : Yes
Wi-Fi : No
Has TV : Yes
Waiter Service : Yes
Caters : Yes
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Heather K.
Wonderful venue for a show and the dinner was great and so was dessert. Our server Kate was really nice, friendly and efficient. Will definitely be back.
(5)Jessica I.
Oh, Music Box, you continue to confound me overall, but as a concert venue, you're beginning to beguile me. This might be my favorite place in town to catch a show. It's intimate, the setting is wonderful, they keep bringing in great acts, the audio is brilliant, and somehow the acoustics are really good despite a lot of hard surfaces and odd angles. Drink service during this last show was absolutely perfect. A heavy five stars for the Music Box... It's the Supper Club part that still has some work to do. On the plus side, the service is improving, particularly upstairs (where it could hardly get worse from last time I was there). Downstairs, they're really trying, but still making some missteps. I noticed three tables having to ask servers about specials and someone tried to give us the wrong food, but there was real progress over my opening week visit, and service issues in the dining room were minor and corrected quickly. The food itself is still uneven, punctuated by some real bright spots and some mystifying misses. We started with a really nuanced chilled soup special and their curried skewered shrimp. The soup was great, with crème fraiche and delicate jalapenos working in concert (see what I did there!?), but the shrimp had some issues. They were perfectly cooked inside, but they went downhill from there. For starters, they weren't deveined, and despite being completely battered, they still had on their tails (far less of an issue than the veins). Most disappointingly, they were in dire need of salt. This was unfortunately a recurring issue. Having enjoyed the perch on my prior visit, I gave the walleye entree a shot. Once again, the fish was cooked exactly right - flaky, sweet and moist. Once again, it needed salt to be fully enjoyed. My husband's shortrib was tender and flavorful, and on a nice bed of creamy mashed potatoes. While not as underseasoned as my fish, it too needed a pop of salt. Our veggies - beautiful asparagus spears for both - were woefully overcooked and also crying out for sodium. The food isn't BAD, and the kitchen has a really deft touch with seafood so there is clearly talent back there, but it's vexing that they make so many simple mistakes. Honestly, I wouldn't nitpick if so many dishes were not well north of $20 or even $30 apiece. If you're going to charge that, it'd better be perfect, and the supper club side is still far from perfect. All that said, they deserve a boost because it's a music club, and a really good one. A strong five stars for the music, and a tepid two stars for the food. I hope the food keeps improving and I hope the club keeps bringing in top talent and putting on great shows.
(3)Randal S.
Here for the first time for a show (upper level Concert Hall)... Saturday night with The Smithereens. Good venue for the music fan... seating by ticket and not a bad seat in the house... it's much smaller than I expected (a good thing). Sound quality is top-notch. We only had drinks, but others at the table had food... everyone seemed pleased with food, but service across the board (for our table at least) was a bit scattered. I saw many servers taking good care of their tables while ours was MIA for periods at a time. Maybe we got the bad luck of the draw. Either way, I'll definitely be back for a show, though may decide to catch dinner elsewhere beforehand.
(3)Michi K.
I looked this place up online after hearing about it. The bands looked like bands I would like, and I researched them. I liked their sound, and I was pretty excited to check this place out. The place itself is gorgeous. It is right beside the water in the flats. You can watch large shipping boats pass by--it's the mix of industrial and art that gives such aesthetically pleasing element. I went with a friend and was pleased with everything I saw. We went to the actual restaurant, The Rusty Anchor. This amazing swing/blues/jazz band was playing, and I adored their sound. As a matter of fact, I hope to see them play this summer. Bummer I was listening to this band at this venue. I went with a friend, and we both ordered drinks. The drinks took a very long time to get back to us. We felt ignored. We decided to leave during an intermission. When we couldn't find the waiter since he was no where in sight for most of the night, in frustration, we went to the bar to ask for our check. The bartender told us our waiter had our check. He then proceeded to ignore us. Our check finally came, and we left pretty annoyed. I really want to like this place. Too bad it's going to be a while until I go back. The bands are amazing. The atmosphere is relaxing. The people who work there? Ruins everything. I crave seeing those views from their large windows overlooking the water while listening to Cole Porter songs. This place has a lot of potential.
(2)David R.
We've been to Music Box Supper Club 3-4 times now, so it's time for a review. As a music venue, I'm pretty pleased. The sound is good (actually great, if you choose the right seats and band). The first couple times we succumbed to the temptation to sit right in front of the stage, but the sound is awful there, not surprisingly. Last night we saw one of our favorite bands, which we've seen in a million other places, but we chose to sit right behind the sound board. The combination of this location and the fact that the group had their own sound guy who ran the house board added up to an amazing sound. The size of the venue is just about perfect...you can choose to be literally 5-ft away from the performance. Or you can choose to be way in the back, which will still provide a solid sound and allow you to see everything. There really aren't any bad seats. The menu seems to be somewhat schizo. Every time we go it's changed. Admittedly, the venue is still relatively new and maybe they're still trying to find their way. But don't count on getting an entree you liked last time. On our last visit, our friends (who are elite beer snobs) ordered beers based on our waitress's description, but when they arrived, they both said those descriptions were highly inaccurate and they wouldn't have ordered those beers if they'd known what they were getting. I ordered a gin and tonic, stressing that if the waitress couldn't guarantee that there'd be at least SOME alcohol in it, I'd prefer a glass of wine. "Oh, it's ALL alcohol," she assured me. She lied. My wife and I ordered the fried calamari appetizer, which had a great flavor (pretty much all garlic, but it's hard to go wrong with fried garlic anything) but the calamari was about 5% of the entree; the rest is breading. Toward the end we all rowed through the pile of breading on the plate, looking for any calamari. It tasted yummy, but they could've brought us a plate of fried breading and it would've been pretty much the same. Last night's menu was weird. While they had the usual choices of proteins, their sides were oddly paired in just about every case. Asparagus was big last night; just about every entree came with it. Which is great, if you like asparagus. Half of our party didn't. When we asked if we could switch things up a bit, our waitress, who seemed somewhat confused by the menu herself, said they didn't allow that. What? Our wives got the beet salad, which turned out to be a limp plate of greens surrounded by whole slices of beets and a large scoop of something no one (including our waitress) could identify. She eventually hypothesized goat cheese and, while both wives agreed that this might be the case, they also said it was the strangest goat cheese they'd ever tasted, and an all-around weird choice in that entree to begin with. I got the half-chicken. The chicken was a fairly tiny squab, about the size as a Cornish hen. It's smothered in a creamy sauce, which is where all the flavor comes from. It was cooked pretty much to death, but since it was swimming in sauce you didn't notice much. It came with an unremarkable scoop of rice flavored with a mild horseradish. Meh. Okay, the service. Our waitress acted like she was new, but I don't know if she was. She kept mentioning that the menu was new and she hadn't memorized anything yet, so pretty much any question necessitated a trip to the kitchen to get answers. Which was usually "No". She didn't have the right answers for the food, she didn't have the right answers for the beer. Maybe it was just her, I don't know. There were a lot of waiters/waitresses. At one point my wife said, "I think there's as many wait staff as customers here." And they're all milling around, checking drink levels, though they seemed to have sporadic accuracy; my wife got 3 diet Cokes in 10 minutes and finally had to tell them to stop, while my water sat empty for half the meal. With the blizzard of waitrons replenishing drinks, bringing food, taking plates, and always asking, "How're we doing here?" it was somewhat frenetic. There are places where having everyone checking on every table works....but this isn't one of them. MBSC is trying very hard to be upscale, and that requires a relaxing atmosphere. Instead, it's like being in a busy breakfast diner. And finally, there seems to be an odd reservation function going on here. It's a Supper Club, right? We bought tickets for our show well in advance, but I got an email the day before the show reminding me to make reservations. Why? Aren't purchased tickets enough? So, my advice to MBSC would be: 1. Reign in your chef's creativity. Less fru-fru, better food, better cooking skills. $25 for a pork chop is fine, if it's good. And asparagus for every entree? Really? 2. Fix your reservation system. It's weird. 3. Review your staffing. Less people but better utilization. You won't be around long with that overhead.
(3)Jane F.
So their happy hour is da bomb! Awesome patio to watch the boats and hang out in the flats. Also the live music during the day was really great! Some guy with an acoustic guitar jammin' out around 3pm. Felt like I was on vacation! Then we came back for dinner. It was super crowded which we were expecting but the service was suuuuuuper slow. Once the food finally came out it was pretty cold which was a bummer. Lastly, was not diggin' the random polka band that played for 2 hours. But I guess they have different bands every weekend so I'll have to go back when a different group is playing. Excited to come back here for happy hour that's for sure!
(3)Michele R.
Very disappointed in the follow through from Christina, regarding private events. She had the Bride's budget, head count and expectations and Christina said it was 'doable'. Many emails were sent, several phone calls made... and she didn't reply for a week and a half. Finally, one of the bridesmaids contacted her and she quoted a price that is easily THREE TIMES higher than the budget that was discussed. I will not be recommending them to future brides or hosts. I was really excited to try this venue personally, but after this initial impression, I think I'll wait until they get their ducks in a row.
(1)Anne M.
We saw the Frank Sinatra review on Feb. 8, 2015. The venue is very upscale and the singer was great. That's about it for the positive review. We arrived at 7:15 and could barely make it to our table. All the tables were crammed together to get the biggest audience possible. We could not even get out of our seats once we arrived. I ordered a Bacardi and coke--they don't have Bacardi! The rest of our party ordered drinks that took 30 minutes to arrive. We were told there was only one bartender! Our server took our meal order at 8:00 p.m. The food arrived at 10:00 p.m. The place was totally understaffed and our poor waitress was running around apologizing to all the people who were upset about not getting their food order. We probably would have been better off not ordering food. When it finally arrived, the flatbread was cold and tasted like cardboard, the appetizers were greasy and just so-so, and the pasta was so overcooked, it tasted like mush. My husband ordered the pasta with chicken and artichoke. There was ONE artichoke piece in it. I ordered the same entrée and received a vegetable pasta instead. Since I cannot eat mushrooms, I had to send it back and ended up eating half of my husband's soggy, overcooked pasta. I definitely think the venue could be a great place to hear good music, but don't order food or drinks! The management needs to get its act together or this will be another "out of business" location in the flats.
(1)Gregg M.
Music Box Supper Club west Bank in the flats. Great views overlooking the river and the all new East Bank. The staff was very cordial we felt very welcome. Food was outstanding and wine prices a very good value. Shamus our waiter was excellent. We will definitely be back.
(5)Natalie L.
First time here, we won tickets and have been dying to come try this place. Food was AAHHHHHHHMMMMAZZZZZZINGGGG! We had the risotto croquettes, crab cake and salad with goat cheese and strawberries. Everything paired well and tasted fabulous. Our server was Angelica and she was very attentive and friendly throughout the evening. Enjoyed a show of Thorne tea Davis in the Supper Club with our meal. She was outstanding along with her fantastic band. We will definitely be back soon, great way to get out on the town! A must do when in Cleveland!
(5)Kate B.
The sound in this place was excellent. What a great venue in a prime location. I cannot vouch for the food as our server disappeared after we ordered drinks and we never saw her or the drinks ever again. I told myself that I didn't want food or drinks anyway. I'll be back for more music, though.
(3)Lauren S.
Recently attended an event here and found it to be perfectly lovely. The wall of windows revealing a great river/city view was really great. I didn't have any food, so I can only speak to the venue. I thought it was very chic, fresh, and elegant. Would be a nice place to hold events.
(5)Eric S.
It took almost 2 hours to get our food. They only had 1 server for our party of 22 people. Not good! Our waiter didn't really seem to have a sense of humor at all. They got our order wrong and the food was luke warm. Our appetizer was externally small and was almost $15. Crazy. And it didn't even have a lot of lobster in them. I would not recommend this place to others and I do not plan to return.
(2)Serge D.
Beautiful venue right on the river. Excellent place to relax and see a great show. Service was beyond awful. We waited 30 minutes after we sat down just for the server to come by. Multiple times throughout the night I had to get up from my table and walk over to the bar to get a drink because our server was nowhere to be found. Girlfriend and I both ordered the slider sampler. They came out cold and bland. Only the bbq pulled pork was edible. Would be better off going to a fast food restaurant after the show for half the price. My advice: come for the music, get drinks at the bar, avoid the servers and the food.
(2)Megan T.
I was here for a Yelp event upstairs. Delicious appetizers and tasty cocktails were served. Being there an hour and a half, however, I only got two hors d'oeuvres. I won't ding Music Box Supper Club on that as it might be a Yelp thing or a Music Box thing...who knows. The bites of hummus I had were tasty, I just wish there'd been more to nibble on. Because we were starved I hopped on Open Table and made a reservation for the Rusty Anchor downstairs which made it convenient. Service at the bar was attentive and the views were spectacular of the east bank of the flats. This would definitely be a cool venue for a wedding and many other types of events. Thanks for hosting the Yelpy Awards!
(5)Joel E.
Was here for the 2015 Yelpy Awards. First time in this space since it was a club. Impressive! Staff and bartenders were awesome! Drinks were good! Only got to try one hors d'oeuvres - beef tips with risotto. So good! I wish I got their earlier to sample the others. Not much to base my 5-star rating on in this visit, but experience was all positive, so it's a 5 for now. Will update when I return in the future.
(5)Joany H.
I really enjoyed my experience. Parking was $6 and we went to a Lucky 7 concert which was $7 and included a drink. Bossa Nova night was just perfect. I would have paid more to see the awesome duo (Luca Mundaca and an awesome percusionist) The food is overpriced but I guess that is how they make their money, you could just eat before or after if that is s problem. The place is beautiful with excellent views and atmosphere. The service was a little slow when the concert started but then the server got better checking on us while we were eating... it was ok. I had a chop salad with chicken which I thought was small for $14 but then it was $12.50 on my check. My friends had salads and also de sliders whith frech fries which she seemed to like. The food is not something to write home about but it tasted good and I enjoyed my salad with the complimentary Cuba Libre during the performance. The sound is fantastic, I cannot wait to try a concert at the Concert Hall. This is not at all expensive considering how beautiful the place is and the high quality of the performances. Check it out!! I am think I want to come at least once a week now. I am hooked!
(4)Michael W.
Capable of being a whole lot better and more consistent is this new upscale concert venue. An ambitious venture that should be supported and encouraged by the surrounding communities. We have seen 2 shows here, in addition to having our wedding brunch in what has since been converted to the downstairs supper club. This is the year to figure out what is working and what is not, so we must be patient with them as they adjust to what could be a fabulous success. We want them very much to succeed. That said, I have my issues. Poor communication, inexperience, and inconsistency are fixable only when open to criticism. Being able to accept and learn from mistakes are key to successful ventures that have a wonderful plan for entertainment, but this group may be new to whole house reservation dining and large groups. Staffing, buying, and service execution are critical to maintaining happy repeat customers and sustainable profit margins. The restaurant and music production businesses are both cruel to the unseasoned. Let's hope this group can manage both. Overall staffing, execution, and food quality were accomplished and even exceeded expectations on our wedding brunch afternoon. I thought the day went so well I didn't give it another thought and praised the Music Box to anyone who would listen. Then I found out what really happened on a couple of fronts with regard to our guests. One was actually confrontational between a bartender and close friend of ours. There was breach of contract, in that we ended up not having a quality draught beer available, due to the bar running out of it the evening prior. This problem was categorically ignored. Bartenders even proclaimed someone was running for cases of the product and that it would be available when it arrived. I reached out on several occasions to have some closure on the obvious oversights during our fairly expensive event. When the draught beer offering was unavailable for our event, leaving only poor choices remaining, our planner was not made aware. Our guests were left to believe we have poor taste in choosing decent products for them. The beer in question was named in the contract, and no replacement of equal quality was offered or even discussed with us. It was not only ignored, but bartenders were not briefed on what to do in the event it or something similar was requested. They came up with excuse above on their own I was told. Additionally a dessert selection that we requested was at least replaced with an inferior selection. This was likely a post negotiation expense adjustment, also with no briefing for planner or payer. These facts we were unable to ascertain until the following day. I asked for no compensation, and only communication. I have been given no response to date, nothing since late April. I guess they beat me. Don't let them beat you. I suppose it is a choice when running a business and looking to control costs, that these folks will just not give you things requested and throw up their hands saying "everything went great! we did everything you asked." Everything but a few things we specifically requested, agreed upon, and paid for, but did not get or have any explanation or adjustment to compensate. The cost of this review for a perhaps less than $200 in beer and food costs. That's poor mathematics and business practices if Yelp means anything. In a weird way I get it. I wouldn't want to give attention to minor details when I have so many other important things going on preparing for events during Rock Hall induction week. But I asked for explanations well after the event and followed up more than a month later. No response. Nothing. I hate writing bad reviews.
(2)Amanda B.
The sound and views in this place are fabulous - among my favorite in Cleveland. However, the table arrangements need some work. It always seems so crowded, and if you are sitting closer to the stage it seems like an obstacle course when you have to get up to go to the bar or the bathroom. We've been here twice, and the first time our service was - not the best, to put it lightly. They use iPads to take orders, which seemed to be the source of the problem. Their computer system went down, which led to us waiting at least 20 minutes before someone even came over to take our drink orders. Once someone did, it took him forever to find whatever we ordered on the iPad. Like, it was awkward how many times we had to point to what we wanted on the menu. We ended up having a mix-up with a bottle of wine (apparently he couldn't find the one we wanted on the iPad, so brought us another bottle that was like $20 more) and with a cocktail (my sister's BF ordered a whiskey drink, and what he got was some sort of sugary vodka creation). Both situations were remedied, but the whole process just seemed to take forever. The second time we came a few days before St. Patrick's Day to see the Portersharks (best Irish music in town, people!) and service was much better, especially considering how crowded it was. Still: I was claustrophobic in my seat, knowing that if I tilted my head back I'd probably conk the person sitting behind me. Also: the food is fine, but definitely overpriced. The flatbreads aren't that big or filling for what you pay, and $12 for hummus is just ridiculous. I would recommend just eating before or after a show, if you can.
(2)David B.
Never quite had such a negative experience with the service in any transactional setting, let alone a music venue/restaurant. There is one undeniable truth: If you don't want to be in the service industry, find another line of F'ing work. People come out to restaurants, concert venues, etc. in their spare time and on their own dime to have a good experience and not to deal with staff that have an attitude. As I'm reading all the posts here, just about every negative post mentions the poor service so there you have it. I had basically a confrontation/come to Jesus moment with our server. He was very rude to my fiancee and me. I don't understand how you can sign up to do this job and do it with a scowl on your face (the entire time), say nothing, and be an overall gigantic self important douche. I told him he was ruining the evening for us and making the whole experience very awkward. The manager came over and offered to change servers, letting me know this guy (Judd, idk, don't care to know what his actual name was) has actually received many compliments from other customers. My @ss, he's either blackmailing you for a job, or you're trying to tell us that actually, WE are the @sshole customers. How about people will take their business to a place with a good atmosphere that actually enriches their weekend experience, not the opposite. I've worked in the restaurant industry, and I've also been a server. I've had customers I can't stand, but if I copped an attitude with every customer I'd probably be in jail by now, certainly fired. Needless to say, not coming back after this. I give major props when it's due (check my review history) but I always keep it 100, and I refuse to accept this wave of pompous entitlement that customers don't matter. Too bad, actually seemed like a great venue and would have been an otherwise great evening.
(1)Scott A.
The service was abysmal and the food was mediocre at best. They are not delivering on the whole supper club concept; they would do far better to rebrand as a lounge. The service is chaotic and management seems to be non existent. Clearly no one is working with these servers on basic food service skills; our server had 3 tables and took forever to come greet our table. An hour for one round of drinks, water, and apps is simply unacceptable. The lack of mid priced food offerings is nothing short of bizarre; A) no one wants to eat duck before a show, B) especially not for $34. There is nothing distinctive about the menu. They would do far better to embrace a specific style of food (Cajun, BBQ, seafood) and focus on lighter less expensive fair. In a town with lots of distinctive restaurants pick something to set yourself apart. I understand you do need a variety of offerings to satisfy as many customers as possible but embrace something unique: make your own bitters for your drinks, pickle veggies, something to stand out.
(1)M G.
Beautiful setting, horrible service...great music. the valet was mia and had to park at shooters..no bartender for 15 min...first time here...well have to try it again, but from the other reviews it seems their standard m.o..
(2)Liz F.
I should preface this review with a crucial personal detail: I am not the type of person that's entirely open to a venue of this style. I'm much more comfortable in spots like the Happy Dog, Now That's Class, and the Beachland... places where rowdiness reigns in bursts. I enjoy standing and getting amped up at the right times. The Supper Club is the inverse of this, so my perceived experience may be a little unfair because I went in knowing it was a half-step out of my comfort zone. Though I admire how the venue has brought great artists like Robyn Hitchcock and Lucinda Williams back to Ohio, the food drastically needs some attention. The cider-based drink I received was fine but unspectacular. More importantly, the $12 Lobster Mac and Cheese wasn't worth a fourth of its price. Bland, soggy, and oddly textured, it seems like one of the menu's weakest points. My boyfriend ordered the sliders, which he also found mediocre. I also felt the entire selection was overpriced since there wasn't one item under $8. Seeing as one has an assigned seat at a shared table, the famed "date night" may become awkward. The seating is cramped during a full show, and I didn't enjoy sitting right next to another couple on a night that was supposed to be a special one for myself and my significant other. This may be more of an issue of personal space, but it did affect my experience and I wish the setup had been less stiff. There were small pros. The waitress we had was very sweet, and the view of the river is a definite perk. But these details do not make up for the lackluster, overly expensive food. My recommendation? Eat dinner elsewhere, then go to the show.
(2)Christie P.
Great location, unique place, good food. I went for a conference, so I can't speak to the music.
(4)Erin G.
We went for a Thursday night show upstairs in the larger room. It was the Ohio Showcase for the inductions at the Rock Hall week. The room was nice and not a bad seat in the house. That's the best I've got. Our service was awful. Others around us seem to be having the same issue. We didn't have food, only drinks. It took 20 minutes for the waitress to come over. After that, another 15 for our drinks to arrive. When we were both finished, someone else took our glasses, but not our order. Another 15 minutes for our waitress to appear. I ordered 1 more drink at 9:10p. She came over with it at 9:40p after I had gone searching for her or anyone to help. The show was almost over. I declined the drink and we asked for our check. It took so long to even pay! I was very agitated. I want this to be a place I can go, but with other great venues in town for live music, they'd really need to step it up. A lot.
(2)Laura A.
Ridiculous over priced!!! $7 for iced tea?? $15 for a Cosmo?? $7 for a glass of wine? Ok not bad right? Sure if it's a decent pour, but no!!!! this was maybe a 4 ounce pour... Don't even get me started on the food prices!!! Service was great... But prices need to come way down for this to be a place for me to repeatedly come to.. Way too many options in Cleveland and better food elsewhere...
(2)George S.
I love a good show, and it's always a plus to get a meal and a show. The Music Box is a great, small scale venue to see an artist in an intimate setting and get the most out it. The Music Box has a list of great performers who will be coming in the near future and I think that any ticket would be a good one. We saw Pinch and Squeal, some great modern Vaudevillian artists, followed by the Dirty Bourbon River Show, a bluesy, strong band from NOLA, both of whom gave a great show. We were up front and really got the best of the grand performance. The club is attached to the same building as the Improv and it sits just off of the river, and has both indoor and outdoor dining for whatever you'd like. They have a full bar, and a variety of drinks available. Now...I have to say, as much as it was swanky and very impressive... I wasn't exactly impressed with the food. The menu is pricey, and for what you pay for, and you are getting the "haute cuisine" level here, with duck and other fine meats. But I got a "specialty burger" that was a little pricey at 13 dollars. My wife got a Caprese salad at 9 dollars that was...unimpressive. I just wasn't really impressed. I am torn here because I love the atmosphere and the spectacle, but I have to say, the food wasn't my favorite. Parking is plentiful, and I recommend, unless you really want to park super-close, by using the main lot favored by the aquarium (it's priced a bit better,) and it's just a hop, skip and a jump to the club. Now, would I go again? Yes. The club is nice, and the small stage is really great. Maybe for drinks and a show, I might just "wind up" at the Music Box again...
(3)Joshua D.
Exceptional service that went above and beyond. Our server Heather was extremely helpful with all our questions about the menu. Everything was well prepared and served within an appropriate period of time. I will definitely visit again in the future. Thank you Music Box!
(5)Sarah H.
Kate the great! Best server ever! We had drinks within minutes of sitting down to hear Will Hoge! Make sure and ask for KATE!
(5)Lori F.
Heather is the bomb....best server around and I'm not from Cleveland just visiting! Good was great and the music rocked. Love Will Hoge
(5)Joseph S.
Two stars because it was Sinatra night and the singer was fantastic. As far as everything else goes, service was deplorable, took an hour to order and then 45 minutes later when I asked a manager about it I was told it would be another ten minutes. He offered to comp the food if we didn't like it. Not once was a curseword uttered or was my voice raised the entire time we spoke. Upon leaving we were told by this manager that he had "taken enough abuse" and he also told my family to never come back. They failed to execute on every front from start to finish, except the singer. I am amazed they are still in business.
(2)Matt M.
I was very excited to see a new music venue open in CLE to compete w HOB. The Music Box has already booked great acts, so they are filling a void for blues, folk, alt country, etc in town. Upon arriving, I had to pay $8 to self-park because there are no other options at this location. I ordered the ravioli for $19 and got 5 ravioli! No side salad, no veggie, just 5 ravioli. It should be moved to the appetizer menu and not with the entrees. The food was ok, but a very low value. Until the menu changes, I will not be eating here again. $9 for fries?! If it were not for the music, my main reason for going, I'd give 1 star. So onto the music. The show I attended was in the super club(? downstairs stage). It is a seated venue so no chance to stand up and get rowdy. Sound was great. Lighting was great. Beer selection was above average. $6 for Dortmunder draft is to be expected at a venue like this. I am curious if the venue adds a few dollars to the cost of merch though. At the show I attended the album was $25 at the merch table but $20 on the artist's website. Hmmm. 3 stars is generous, but I'm optimistic they'll figure this food thing out and this place will become viable stop for national touring acts. Come on Music Box! I'm rooting for you, but you gotta do better.
(3)Lori R.
My second experience to this venue Both times, service was exceptionally slow . Especially the bar service .last night went to a packed house to see Tangled up in Dylan. We waited 30 min for two beers. Waitor walked by our table & it never occurred to him how long we waited. Food presentation was sloppy & I ordered lobster macaroni with 3 minuscule pcs of lobster . Very unimpressed with the management, on how they handle slow service. Won't be running back to drink or eat anytime soon...
(3)Michael S.
Just went to The Music Box Supper Club for dinner and a show. The show we saw was the Ryan Humbert Band doing Bob Dylan songs. They were amazing and played for almost 3 hours. Before tonight I had never heard of them. The diner was also very good. I had the salmon and it was great. Check this place out for dinner or a show or both.
(5)Sue E.
I would give 0 stars but I don't think that is possible. I went for the parachute concert which was amazing and it was a beautiful place but my waitress, heather was rude and aggressive we asked her to take a picture and she basically said no and we couldn't tell if she was serious. She hardly checked on us we had to wait an hour just to order dessert. In the end of the night I picked up my cousin check and also paid for myself. I paid 15$ check with a 20$ and she didn't not give me my change back I also tipped her 3$ on my card so she basically stole my money and over tipped herself.
(1)Mike T.
Great venue to see a show. Food was good (flatbread, butternut squash bisque, garlic herb pasta with shrimp). Service was a bit slow but tolerable
(4)Bo H.
Heather made our experience very enjoyable. She was everything you could ever want in a server and more, she went above and beyond when we wanted to change our order. The music box supper club has a great atmosphere and is a great place to see a show!
(5)Brendan C.
I was a little nervous about the idea of eating here based on other reviews, but I have to say I really liked the Music Box Supper Club. I brought my dad & stepmom for a concert for my dad's birthday, and initially thought about eating elsewhere, but decided to give them a try. All of us really enjoyed the food (I had a the Margherita Flatbred, my dad tried the pulled pork sandwich, & stepmom had lobster mac & cheese) and we all agreed we would return for those dishes. It was a bit pricey, but in line with other downtown eateries and was pretty much what I was expecting. My only complaint about the meal was that our dinners actually arrived to the table about 5 minutes before our drinks did, which was more due to the speed of the food rather than delay in the drinks. We also shared a couple of desserts, a piece of cheesecake which I didn't try and chocolate trio (sorry, not sure exactly what it was called) that was really good. The concert was great as well, and the sound was perfect-maybe a bit of luck that I ordered tickets late, as we were toward the back but really close to the sound engineer. Really good experience going here, and I know my dad was raving about the experience afterward to family and friends, so I'm glad I was able to hit a home run with this birthday gift.
(5)Shane M.
As a music venue, the Music Box provides a comfortable and intimate setting to enjoy a diverse mix of artists. It's located in a scenic spot right on the banks of the Cuyahoga River on the West Bank of the Flats. I really enjoyed seeing Apollo's Fire there. They are amazingly talented artists. However, in terms of being a restaurant, there is much room for improvement. Their menu selections seem very disjointed from each other, and it is difficult to understand what their chef had in mind when the theme of the menu was created. We had the Margherita Flatbread, and the Antipasti Platter. Both items were of below average quality for what we expected based on the menu prices. The flat bread was constructed in a very sloppy fashion, and was nearly cold by the time it made it to our table. The Antipasti Platter also arrived looking very disheveled with large slices of meat actually hanging way over the side of the platter. The quality of the items that comprised this dish were also subpar. We disliked it so much that we actually only ate about a third of it and I asked our server to please remove it from the table. Our server never asked us if we liked it, or acknowledged that we had not really appeared to enjoy it based on how little we had consumed. This is an item that I typically order many other places. By far, this was the worst one I have ever had. Additionally, it took forever to get bar service, and after about 25 minutes, we asked our server where our beverages were, and it turned out that she had given them to another table. There was then an additional 15 minute wait to get drinks delivered to our table. Additionally, we were initially seated at the wrong table, and after we had already been sitting there for 15 minutes, we were uprooted and forced to move. Throughout all of this inconvenience, we were never even offered a complimentary cocktail, or appetizer in order to apologize for the confusion. The staff was indeed very pleasant and polite, but there is clearly a disconnect in regard to organization, and how to treat guests when things don't go as they should. My suggestion would be to make sure to eat somewhere else first if you are going to see a performance at the Music Box. Also, don't expect a reasonable speed of service from the bar, or the kitchen. The bottom line: Our total check for the two appetizer items that I mentioned, two glasses of wine, and one cocktail came to nearly $60. Unfortunately, based on the quality of food, and grossly disconnected service that we received, we did not feel that we received anywhere near a fair value for the amount of money that we spent.
(2)Lisa Marie C.
Venue is beautiful, saw an excellent new band, service top notch. Food was miserable. This venue has the potential to be great , I think they need to discover their own skin.
(3)Geoff M.
Went here twice over my Christmas Vacation to Cleveland. And how I wish this place was here when I lived here. The views are crazy good of downtown and the river. I can't imagine how it could be in the Summer, sitting on the deck. Heard from folks you can see the Cleveland 4th of July fireworks from top deck!! We saw a show in the upstairs concert hall Saturday before Xams and sound was amazing. I had the pork osso buco DAMN great stuff, my daughter had the sliders, she LOVED them, my son (Burger Aficionado) had and thought it was FANTASTIC. Our second visit was Friday in the downstairs club what a Great VIBE this room has, again great sound and views. This time I had the chopped salad with Salmon. OMG the Salmon was to die for, and the salad was caked with blue cheese, Heaven!! My daughter had the black bean and veggie burger, very tasty, son tried the sliders. The service was great both nights, and the atmosphere was very cool. I highly recommend checking this place out if your a music lover and will definitely visit again next time I am in town!!
(5)Alyssa A.
Finally a place that makes Cleveland (the city-scape that is) look good from the inside. At night, on the river, away from the weather, you can see a good live music and have a nice meal. The concept of this place is great. So needless to say, we found a show that interested us and bought the tickets. Looking at the schedule, they seem to have an eclectic approach to the music they bring, which I think is really great. After reading some reviews, we chose not to eat there because of the price point. After spending $40 for the two of us to go to the show, I do not want to overpay for food either. We did take a look at the menu and a lot of the offerings seemed intriguing but again for the price of the plates without any first course, I was glad to see we declined. Venue is layed out perfectly and incorporates best of both worlds with assigned seating or just general admission. I was happy to see the water on the tables too, because the service left a lot to be desired. Had to ask multiple times for drinks and it seemed like they were out of a lot of things on their list. I hope this place sticks around because, with a few improvements, it would be a perfect spot to bring out-of-towners or just a group of friends to enjoy the city.
(3)Laura W.
The only positive thing I can say about this place is that it's very nice and has beautiful rooms. There are two different rooms that they have. The downstairs room is smaller and cozier, while the upstairs room holds a lot more people and is very nice. The service was absolutely horrible and the food was mediocre and over-priced. We were there for the Bob Dylan Tribute band, which were very good by the way, but it was hard to enjoy a concert when the service was so awful. We were there from 7pm until 11pm and only received one drink from our waitress...ONE. It took her about 30 minutes just to first come to our table to take our drink orders. I also ordered another drink after our meal and it was over one HOUR before she finally moseyed back over to our table just so I could inform her that I had ordered a drink over an hour ago and wondering where in the heck it was. It's fine if there was perhaps a misunderstanding or miscommunication (since it was loud and all in there) if she didn't hear that I did want another drink; I'm mad about the fact that our waitress didn't even bother to come check on her tables for an entire hour to see if she could get us more drinks or anything. It also took a good 30+ minutes to get our dirty dishes cleared from the table. Half of our table spent the whole night next to the bar to try and get better service from there, which they said was slow as well but not as bad as the table service. We arrived earlier than our friends so we grabbed a drink at the bar downstairs first, where my boyfriend's drink (jack and ginger ale) was $5...upstairs she tried to charge us $12 for it!!!! At first we thought she charged us for two of his drinks, but no that was for ONE drink; I was shocked!! I told our waitress about it and she said "that's how it rang up in the computer." Well....then you need to figure out why there's such a large price difference between bars and straighten it out. Not to mention he said there was barely any alcohol in his drink. She also messed up two of our friends checks/orders, too. Overall, it is a great concept for dinner and a concert, but the service is horrendous and none of us will be back unless they get their crap together and get some good servers in there.
(1)Chris S.
Awesome! Great music, great food, great service! If I could give it 6 stars, I would!
(5)M W.
First thing to note for those of you reading these reviews - this place is brand new. It just opened the week of 8/11/2014. That being the case (and I was aware of this before we showed up) I was not expecting perfect, or even great at this point. Just because a restaurant/venue has rough patches the first weeks (or even a month or two) doesn't mean that it is going to continue to have difficulties. Knowing that there would probably be "issues" didn't stop me from going there, however (I'll go anywhere within driving distance from Columbus to see Bruce Cockburn perform). With that as a preface, here's what we think about the place. It was easy to find for an out-of-towner. Don't bother with the valet parking, especially on a weekday and if you arrive in plenty of time - the pay lot is literally right next door. Yes, there is a desk when you arrive into the building - they are there to direct you straight up to the performance space or into the restaurant, wherever your destination may be. It wasn't confusing, it just expected you to speak to a human for 12 seconds if you didn't already know where to go (if you did know you could ignore them and walk right past). We booked a table at the downstairs restaurant rather than eat in the performance space. We had a reservation, and were immediately seated. The servers did seem a bit harried, but nothing too bad, and it took them 5 minutes to initially talk to us and take our drink and apps order, and about another 8 minutes for all of that to arrive. My cucumber- gin cocktail was very good. The "Belgian" fries with truffle and parm were okay - I've had better, the fries could have been cooked crispier to my taste (probably why they arrived so fast). Note to the chefs - if you are going to be cute and call them Belgian rather French, they need to be served with mayo rather than catsup. Husband had the cold corn bisque, which was excellent, and I had the caprese salad with was just okay, which was disappointing during the height of tomato season in Ohio (obviously ice-cold refrigerated tomatoes, which is a big no-no). All of that was enough to fill us up. Done in time to get upstairs for the performance. Upstairs - well, if it is an act that I really want to see, and I can't see elsewhere, we'll be back. The acoustics and sight lines were great, no complaints there. But the space is really really tight. Believe me, they have crammed as many tables as they possibly can in there. I dislike sitting sideways on a chair for 2+ hours so I can look at the stage. I was literally sitting with my knees against the side of the chair beside me with my arm resting on the back of the chair of the person behind me at the next table. If we do ever come back, we'll opt for the back of the room at the bar seating area that faces directly forward - further from the stage, but not sitting crooked for the duration of the show and you can easily get up and walk over to the bar and get yourself a drink without some big commotion. So, hopefully the kinks will get worked out to make the performance space bit more comfortable.
(3)Christian B.
Won't be open long based on tonight's experience. Waited for twenty minutes for a server once we were seated. When we finally got our drinks, the Cosmo was flavorless and my Moscow mule variation was a mojito. Then our water showed up. Pork belly and Tuna tartare appetizers were very basic and boring. Cancelled our entree orders. Nothing special on the menu but the price range is way too wide. The view of the river is great but the interior looks really cheap. I wish them luck but don't plan on them being around very long without some major changes.
(1)andrew s.
Didn't eat the food, but did really enjoy the concert! SERVICE: If servers are "harried" it's because they have a large space to cover and they don't want to be obtrusive. I thought our server was great. I had a beverage within a few minutes of sitting down. Menu is limited upstairs, didn't see but would imagine it has more options in the downstairs dining. People next to us liked their food and had no complaints. VENUE: The place has a high ceiling and is squarish in design, so I was very skeptical about the sound. We saw polyphonic spree there, which has a ton of band members an everything right down to the harp was crisp and balanced. It IS a supper club, and spree was probably not the best band to see there. I imagine jazz, blues, folk, and generally mello ambiance music will all play well there, but if you want to jump around and dance in a mosh pit, this is not your place.
(5)Marianne L.
First time here. What s great addition to the waterfront! Saw Ernie Krivda with his band along with great singers. Great food too. We will be back!
(4)Bob B.
a very nice venue,overpriced food(what are you gonna do?),but excellent service by jillian,every employee that I spoke to seemed happy to be there . I will return again...
(4)Dave M.
I have been to the Music Box a total of three times. It's a great place to see a show for those of you, like me that actually like to sit and enjoy the music. The concerts I have have seen have been great and I hope they continue to cater to this type of acoustic music. The service has been steadily improving and though the drinks may be a bit pricey you have to separate the fact that you are downtown and that goes with territory. Parking is close and the views are tremendous. This being said, the food is very overpriced for what you get and though what I did get was tasty I have taken to eating prior to. I don't mind the community table concept but I would enjoy a little more space. The tables are very cramped and the venue does get crowded making it tough to navigate. All in all I will be back and I hope to see more old " hippie" music at the Box. Definitely come to enjoy the music, make a new friend ( but not have to sit in their lap) watch the musicians from a seated position and if your lucky like me actually meet and talk with the artist. Keep on truckin' Music Box. Can't wait for some summer shows.
(4)Ann P.
My husband and I enjoyed a great time at the Happy Hour at the Music Box Supper Club. The food was delicious and there was a good selection of well priced drinks. We had martini's and cosmos and they were very good. Service was also great. The bonus round was the great view of the river and Cleveland! Be sure to check out this great new Cleveland venue!
(5)Steve M.
Walking in I was remembering Coconuts, and the hey day of the flats with boats on the river, people on the boardwalk and plenty of destination bars that brought the crowds. I was very disappointed with Music Box Support Club last night. First the good. It is beautiful, the shell of that building looks shop worn and dated, stepping into the lobby you can see the fabulous transformation they did to the place. No more palm trees suspended above the dance floor; two stories now with two separate venues. The issue is clearly that they are attempting to recapture this capital investment quickly. The band that played was Carlos Jones and the PLUS band. On any given night you can see them for free, or if you catch them at Brothers for $5. Th cover was $12 and add parking and you are at $32 to walk in the door. I don't mind paying to see a regional act for this amount, and the issues is not how good the band was, it is they are a local act and their typical price of admission is free. Second, the drink prices were a bit high. I have paid $7 for a Miller Light at some places, especially as beautiful as this one. Just a couple bucks too high.... Last, the food was marginal at best. The Mac, Lobster and Cheese had a runny sauce and very little flavor. The Perch appetizer was dry and had more panko than perch on each piece. So you ad up the tickets, parking, couple crummy appetizers and two beers and we are at $70 with tip. Have paid this much to see an act at the Blue Note, but this isn't Greenwich Village, it is Cleveland and we expect much more value for the money. Last side note, tell the bartender with the side of his head shaved its not cool to hit on someones date, just not cool...
(2)Jerry S.
Great concert venue with great sound. But as for a restaurant it falls short because it's over priced for what you get and most of the time the service is rather lacking.
(3)James K.
Over priced and not so great. Gestapo ticket guards. Nice renovation but product does not match cost. Not at all close to Beachland experience.
(2)Stacey S.
This restaurant needs a great improvement in its service and management. A friend and I went to dinner on Friday night. The server is was aweful. First, my friend ordered a cup of tea. She received the tea, but no hot water to replenish her cup and had to ask for sugar three times. I ordered a drink twice because she forgot my drink as well. For dinner I ordered a rib eye steak. While I ordered it medium rare, it came raw. Of course my server was nowhere to be found. I grabbed the bartender as she was the only one I could find at the time. Thank goodness for her, because she was professional and right on task. She got another steak ordered immediately (and the steak knife I was never given). At this point I was pretty frustrated. The server gave me my steak but didn't even check to see if this was cooked correctly (the bartender, however did.) At no time did a manager come to see what had happened. I never received an apology, anything off my bill or anything complimentary. Considering that service was lacking and food quality is missing, I blame 1/2 my experience on a poor server and 1/2 of bad management both front and back of the house. Also note that their drink menu is heavy on mixed drinks. For as many steaks as they have on their menu, I would expect more options for wine by the glass. Their only red wine option was Pinot Noir which is not bold enough for a steak. For white wine If there is only one option as well. I didn't see any beer options at all. I give a 2 stars instead of 1 since the food was reasonably tasty and the bartender who did her best. Ultimately, if you are going to charge high end prices in Cleveland I expect a high end experience. This is far below that.
(2)Cherry S.
I would have rated five stars if just for the river view and music but the food and service are too disappointing. No server was taking care of us until 20 min we sat down. I ordered flatbread and the bread was hard as stone! And there are hardly any toppings! I was very disappointed by the food.
(3)Derryl S.
if you actually want to, oh I don't know, eat supper and hear music other than what you paid for, sure. in 3 hours I never once had a server take my order. I must have been invisible. I had to order all my drinks from the bar and miss part of my show while they got more boozer from the basement. HeeHaw crappy country music was downstairs was drowning out the music I actually paid for. Came to eat, left hungry. Way understaffed. Some manager type person came offering me stuff way after it was too late. I didn't come for free food, I'll pay for it myself. Amazingly disappointed even tho the band's perfmance was amazing. No thanks to Music Box. I'll never see another show here no matter than band. Severely dissapointed. Not even worth the time I spent in traffic to attend. If you bar is set low, go for it. Cleveland has far better venues. Someone needs to clean house and start over. yeah. extremely disappointed I gave them my money.
(1)Annette M.
Went to the supper club for the first time to a $7 Frank Sinatra concert. Except for the kitchen being baacked up and waiting 45 min for our appitizers it was such a good evening. The show was fab. Thought because it was $7,it would be short. He did two sets with a break. What! Have tried three diff appit. All good. You also get a comp drink of the nite and a punch card. If you attend 4 or 5 $7 shows , you get one free. Similar to comedy clubs. Tables small n close. They have tables for 2 to maybe 6 or. 8. Looking forward to the next one. Parking fills fast close. Lots nearby for 6 or 5 that nite.
(4)Katie M.
I thoroughly enjoyed my first show at the Music Box Supper Club, and I have no doubt I'll buy tickets to future shows. MBSC a nice (new!) venue on the river in the Flats and I'm (sincerely) delighted it's here. The show I saw was in the upstairs concert hall. The downstairs is the supper club. I didn't understand this distinction until I looked at the website a few minutes ago. The upstairs and downstairs both have adjacent patios with seating (and views of the river/downtown). It's a classy addition to the West bank of the Flats. The building and space looks nice. Nothing extravagant or too memorable, but offers an air of class. Parking was $8 for valet and I think $6 or $7 for self park (?). The valet explained that if we didn't get our vehicle within 30 minutes of the end of the show, they'd leave it at some mystery overnight parking lot (valet gestured towards the river, so not really sure) as they don't offer service past 30 minutes after the show ends. I thought this was odd - especially if MBSC wants people to head downstairs after a show for a drink and to watch the act downstairs (as they had suggested we do that evening). Our show started at 8pm on a Friday. The sound quality in the concert hall was perfect. Bravo to MBSC for being spot on in that important aspect of the venue. Everything was crisp and clear and it was nice not to be distracted by overly loud or unclear sound, etc. I'm a sucker for small venues where performers can more easily interact with an audience in a more intimate way. MBSC certainly offers this intimate setting. There are 2 menus: one for downstairs and one for upstairs. For the show I attended, we were given both menus to chose from. There are few low or mid priced options on the menu. While I will definitely see shows again at MBSC, I'm not sure that I'd eat again there, which is shame. The options are pricey and after you've already shelled out $ for tickets and parking (and likely some beers or cocktails), it'd be nice to have some low to mid priced menu options available. $12 for hummus with pita? OH LORD. $10 for a corndog? ROLLS EYES SO HARD THE EARTH STOPS TURNING $9 for fries? THOSE BETTER BE SOME SPECIAL TATERS. Part of me died paying $19 for 5 or 6 squares of ravioli. $26 for breaded walleye. ETC. They're trying for upscale/fine dining but between the service, menu and quality it didn't feel like they were pulling that off. I hope they rethink the menu and price points because I think they'd do well with a different menu and price points. With so many dining choices in downtown Cleveland the nearby neighborhoods, you've REALLY got to be on point with the food and service if you want people to return to eat before/during shows. We were immediately greeted upon entering the venue and told where to go (upstairs). Once we were up the stairs, someone took our tickets and someone else led us to our seats. Our waiter seemed overwhelmed and distracted the entire evening. There were instances of duplicates of orders being brought to tables, or servers now knowing where the food was supposed to go. I think a Yelp event would be good practice for MBSC to iron out some of these problems. (or to try a new menu *hint, hint*). I love the variety of shows they're offering and with time, the MBSC will iron out these problems. In the meantime, they still have some great acts coming to their stages and offer a nice (literally: nice) alternative to concert venues in the area.
(3)Josh F.
Service and entire experience at music box supper club has been top notch! Major shout out to Heather!
(5)Min A.
My first visit for a BoDeans show, and really liked the venue. The table seating up front was a little tight, but I had a good seat for the show and the server was prompt and polite. I did not eat, but will do so on my next visit and edit my review. The greeters at the door are friendly and inviting. The venue itself is in a great location; beautiful spot. Can't wait to go back, which will be soon because they have good lineups there - I haven't been able to get back since the October BoDeans show.
(4)Deb B.
Visited Music Box Supper Club last night for the first time. Expected to love it and did. Most reviews were not positive about their food, but lobster mac was a sensual experience. I had the slider trio as well, buffalo slider had surprising kick, duck confit was mesmerizing and the "Green Fairy" cocktail was perfectly balanced. Go forth and enjoy!
(4)Emily P.
Beautiful venue! Great views on the water, nice dance floor and perfect atmosphere (classic but not stuffy). As others have said, the service was slow and disorganized, so I hope they get their act together. Drinks are pricey, but I think that's typical for a music venue. Will be back!
(4)M. M.
Went here for the first time last night to see X. I've been to many concert venues including "supper club" type places elsewhere offering rock shows, most notably Rams Head On Stage in Annapolis. They tend to book bands that draw a lot of older people who may want to sit and have some food/ drinks from a table instead of standing up and bopping for the whole gig, which is a fine idea; I fit the demographic and while I still attend some stand-up-and-bop shows, I'm more cognizant of my need to sit down than I was when I was 20. Music Box is new and obviously still working out some bugs. Right now I'd give them about 2 1/2 stars. Since Yelp doesn't allow for a half star, I decided to round down rather than up because 3 stars is what I give to a place when everything is basically all right, and, while there are some good things to say about Music Box, there's definitely room for improvement. First the good things: - When you buy advance tickets, you can choose your individual seats from a seating chart and decide whether you want to be in front, in back, away from the sound board, etc. There is no need to become a VIP member to do this (the website is a wee bit misleading in that regard). - The concert room is nicely decorated and there are good sightlines from almost all seats, although you may need to turn your chair sideways to watch the band (this is normal for supper club venues with tables). I chose to sit in the back at a raised table area facing the stage where there were individual seats - works well if you're attending by yourself and don't want to sit at a table facing strangers, provides a great view of the band, you are close to an aisle if you want to get up and dance, and you get the best sound back there. - The sound at the X show was XCELLENT. Really top-notch. - The seating, while not the most comfortable chairs I've ever plotzed in, was OK. - A server came to take my drink order within a couple minutes after I was seated and the servers were reasonably attentive throughout the show, at least at the back area where I was. Now, the "room for improvement" part: - There was NO food served at this show despite the "supper club" ambience. None at the tables and I don't even think you could get any at the back bar. Very weird for a "supper club" that has been touting its food offerings, especially since a large crowd was attending so it wasn't a case of "too few people to justify opening the kitchen". I wasn't expecting a three-star Michelin experience but I did expect to be able to order a good sandwich, fries, maybe even a decent salad since this is a fancier club setting. Since I was attending by myself and also probably wouldn't be able to make it down there much before the 8:30 show time due to work, the idea of a sit-down meal in the separate restaurant didn't appeal to me, and not having food during the show meant I also couldn't drink alcohol, so I sat at a table all night with no food and drink and for no discernible purpose. - The tables in the room are really mooshed together to the point where people were practically sitting in each others' laps. If you stand up to dance or cheer, you might elbow someone in the nose. I was happy to see most patrons realized this and stayed in their seats. It also made it hard for the servers to visit the parts of the room that didn't have an aisle (basically everyplace but the back and sides). - The very back of the room had tables advertised as window view seats; however, the curtains were pulled all along the back of the room so if there was a view (likely, the club is on the river with nice city views),no one could see it. - The process by which you enter the club and get to your seat needs improvement. There was no sign to direct advance ticket holders to go right upstairs so I had to stand in a line for several minutes behind ticket buyers to learn this. When I got upstairs another person scanned my ticket and was going to seat me, then told me to wait till she scanned two more people behind me and she would take us all together, then another usher came out and she told HER to take the two people behind me. Meanwhile a third usher had come out and was supposed to seat me but she instead got into a conversation with some manager type. Then a FOURTH usher came out and finally showed me to my seat. It should not require four ushers and ten minutes to show one person (me) to a seat and people should be seated in the order they arrive. A half hour later I saw all the ushers in the middle of the club having another conversation while people were walking in and seating themselves - the guy in front of me sat in the wrong seat and had to be displaced by the other folks at the table. - Parking (non-valet) is 7 dollars, on top of a $35-40 ticket, in a city where parking for shows elsewhere is often free. So, A+ for music & sound, C+ for everything else, plus it's pricey = I'm not in a hurry to return.
(2)Jen M.
Good venue for a private party. Food was pretty good actually. Great scenery right on the water. Attentive waitstaff. They seem to attract pretty good talent concert - wise so I will have to return to see a concert there.
(4)Dave H.
Our second visit was a big disappointment. Went tonight to see REVIVAL - A TRIBUTE TO THE ALLMAN BROTHERS BAND. When I bought my general admission tickets I was told that the doors open at 8:30 PM. When we arrived at 8:35 we found out that they had been letting people in for some time already. Then I find out that there are no seats available. I complained to the manager that I bought general admission not standing room tickets. He got rude and tried to blame the band. I didn' t buy the tickets from the band I bought them from the venue. They gave me a refund for the tickets but I am still out the parking fee. Music Box Supper Club sold the tickets under false pretenses. A very deceitful practice. They knew that they would not have a seat for every ticket sold. It would be okay if they revealed before I bought the tickets that they weren't actually general admission tickets but there was absolutely no indication that we would be expected to stand. Unless they change their deceptive ticket sales I will not be back and cannot recommend this place.
(1)Chris L.
Saw Apollo's Fire on Saturday night. The concert was fantastic and I'd definitely see them again. The concept of the Music Box is wonderful. However if you're looking for supper at this supper club, you're going to be highly disappointed. The food is highly overpriced but if it was prepared properly, it would be easily forgiven considering the venue. Unfortunately the options are poor and the presentation and taste are worse. My friend and I had already read the reviews and went with Flatbread and a meat and cheese platter assuming there was no way to screw up something so basic. WRONG! The Flatbread had basil thrown in the middle on only 2 of 4 slices and it was cold by the time it got to our table. Still hungry, we ordered the platter which consisted of 5 pieces of cheese, bologna slices and other random lame pieces of meat. We were disgusted. No serving utensils came with the appetizer so it was a free for all. We asked our waitress to just take it away because it was so bad. She never asked if anything was wrong, if we wanted anything else, etc. Drink orders took over 20 minutes to arrive at the table if they remembered them at all. We had to remind our server about 2 orders because she gave them to other patrons once and forgot the 2nd time. We could tell everyone around us had issues with their orders too so it wasn't just our server or experience. My suggestion is eat before you go. Don't get there too early because you'll be annoyed at the lack of service, regardless how friendly and well meaning. And get yourself 2 drinks right from the start. Chances are you won't get another one.
(2)Nick R.
This place is poorly managed. We sat down and waited about 15 minutes. Nobody came to our table except the three confused people trying to drop off other customers' food. We got up and left. As we walked past the 3 unnecessary hostess people they asked us why we were leaving. They gave us a coupon for a free appetizer with purchase of blah blah. I didn't read it. Back to the weird hostess situation, when you walk in, there is an entryway. Inside the entryway are two receptionists at a desk and a door man. Then as you walk in to the bar/restaurant area there is another hostess. So there are 4 employees to get you into the place, but nobody to wait on you. I will not go back because there are just too many great restaurants in Cleveland to visit. I'm glad The Supper Club did not get a penny of my money.
(1)Jennifer R.
Kate has been so fun and a great server on this fabulous evening, while we are waiting for Will Hoge to start! She had drinks on the table within minutes of arriving!
(5)Ashley J.
Heather is amazing along with her trainee Kate! Perfect service. The atmosphere is beautiful and the food is phenomenal!
(5)Rebecca M.
Awesome food! Awesome service and great Music. We watched the sunset and boats passing, it was great. Get the truffle fries!
(5)Gregg M.
Music Box Supper Club west Bank in the flats. Great views overlooking the river and the all new East Bank. The staff was very cordial we felt very welcome. Food was outstanding and wine prices a very good value. Shamus our waiter was excellent. We will definitely be back.
(5)Michi K.
I looked this place up online after hearing about it. The bands looked like bands I would like, and I researched them. I liked their sound, and I was pretty excited to check this place out. The place itself is gorgeous. It is right beside the water in the flats. You can watch large shipping boats pass by--it's the mix of industrial and art that gives such aesthetically pleasing element. I went with a friend and was pleased with everything I saw. We went to the actual restaurant, The Rusty Anchor. This amazing swing/blues/jazz band was playing, and I adored their sound. As a matter of fact, I hope to see them play this summer. Bummer I was listening to this band at this venue. I went with a friend, and we both ordered drinks. The drinks took a very long time to get back to us. We felt ignored. We decided to leave during an intermission. When we couldn't find the waiter since he was no where in sight for most of the night, in frustration, we went to the bar to ask for our check. The bartender told us our waiter had our check. He then proceeded to ignore us. Our check finally came, and we left pretty annoyed. I really want to like this place. Too bad it's going to be a while until I go back. The bands are amazing. The atmosphere is relaxing. The people who work there? Ruins everything. I crave seeing those views from their large windows overlooking the water while listening to Cole Porter songs. This place has a lot of potential.
(2)David R.
We've been to Music Box Supper Club 3-4 times now, so it's time for a review. As a music venue, I'm pretty pleased. The sound is good (actually great, if you choose the right seats and band). The first couple times we succumbed to the temptation to sit right in front of the stage, but the sound is awful there, not surprisingly. Last night we saw one of our favorite bands, which we've seen in a million other places, but we chose to sit right behind the sound board. The combination of this location and the fact that the group had their own sound guy who ran the house board added up to an amazing sound. The size of the venue is just about perfect...you can choose to be literally 5-ft away from the performance. Or you can choose to be way in the back, which will still provide a solid sound and allow you to see everything. There really aren't any bad seats. The menu seems to be somewhat schizo. Every time we go it's changed. Admittedly, the venue is still relatively new and maybe they're still trying to find their way. But don't count on getting an entree you liked last time. On our last visit, our friends (who are elite beer snobs) ordered beers based on our waitress's description, but when they arrived, they both said those descriptions were highly inaccurate and they wouldn't have ordered those beers if they'd known what they were getting. I ordered a gin and tonic, stressing that if the waitress couldn't guarantee that there'd be at least SOME alcohol in it, I'd prefer a glass of wine. "Oh, it's ALL alcohol," she assured me. She lied. My wife and I ordered the fried calamari appetizer, which had a great flavor (pretty much all garlic, but it's hard to go wrong with fried garlic anything) but the calamari was about 5% of the entree; the rest is breading. Toward the end we all rowed through the pile of breading on the plate, looking for any calamari. It tasted yummy, but they could've brought us a plate of fried breading and it would've been pretty much the same. Last night's menu was weird. While they had the usual choices of proteins, their sides were oddly paired in just about every case. Asparagus was big last night; just about every entree came with it. Which is great, if you like asparagus. Half of our party didn't. When we asked if we could switch things up a bit, our waitress, who seemed somewhat confused by the menu herself, said they didn't allow that. What? Our wives got the beet salad, which turned out to be a limp plate of greens surrounded by whole slices of beets and a large scoop of something no one (including our waitress) could identify. She eventually hypothesized goat cheese and, while both wives agreed that this might be the case, they also said it was the strangest goat cheese they'd ever tasted, and an all-around weird choice in that entree to begin with. I got the half-chicken. The chicken was a fairly tiny squab, about the size as a Cornish hen. It's smothered in a creamy sauce, which is where all the flavor comes from. It was cooked pretty much to death, but since it was swimming in sauce you didn't notice much. It came with an unremarkable scoop of rice flavored with a mild horseradish. Meh. Okay, the service. Our waitress acted like she was new, but I don't know if she was. She kept mentioning that the menu was new and she hadn't memorized anything yet, so pretty much any question necessitated a trip to the kitchen to get answers. Which was usually "No". She didn't have the right answers for the food, she didn't have the right answers for the beer. Maybe it was just her, I don't know. There were a lot of waiters/waitresses. At one point my wife said, "I think there's as many wait staff as customers here." And they're all milling around, checking drink levels, though they seemed to have sporadic accuracy; my wife got 3 diet Cokes in 10 minutes and finally had to tell them to stop, while my water sat empty for half the meal. With the blizzard of waitrons replenishing drinks, bringing food, taking plates, and always asking, "How're we doing here?" it was somewhat frenetic. There are places where having everyone checking on every table works....but this isn't one of them. MBSC is trying very hard to be upscale, and that requires a relaxing atmosphere. Instead, it's like being in a busy breakfast diner. And finally, there seems to be an odd reservation function going on here. It's a Supper Club, right? We bought tickets for our show well in advance, but I got an email the day before the show reminding me to make reservations. Why? Aren't purchased tickets enough? So, my advice to MBSC would be: 1. Reign in your chef's creativity. Less fru-fru, better food, better cooking skills. $25 for a pork chop is fine, if it's good. And asparagus for every entree? Really? 2. Fix your reservation system. It's weird. 3. Review your staffing. Less people but better utilization. You won't be around long with that overhead.
(3)Erin G.
We went for a Thursday night show upstairs in the larger room. It was the Ohio Showcase for the inductions at the Rock Hall week. The room was nice and not a bad seat in the house. That's the best I've got. Our service was awful. Others around us seem to be having the same issue. We didn't have food, only drinks. It took 20 minutes for the waitress to come over. After that, another 15 for our drinks to arrive. When we were both finished, someone else took our glasses, but not our order. Another 15 minutes for our waitress to appear. I ordered 1 more drink at 9:10p. She came over with it at 9:40p after I had gone searching for her or anyone to help. The show was almost over. I declined the drink and we asked for our check. It took so long to even pay! I was very agitated. I want this to be a place I can go, but with other great venues in town for live music, they'd really need to step it up. A lot.
(2)Laura A.
Ridiculous over priced!!! $7 for iced tea?? $15 for a Cosmo?? $7 for a glass of wine? Ok not bad right? Sure if it's a decent pour, but no!!!! this was maybe a 4 ounce pour... Don't even get me started on the food prices!!! Service was great... But prices need to come way down for this to be a place for me to repeatedly come to.. Way too many options in Cleveland and better food elsewhere...
(2)Jessica I.
Oh, Music Box, you continue to confound me overall, but as a concert venue, you're beginning to beguile me. This might be my favorite place in town to catch a show. It's intimate, the setting is wonderful, they keep bringing in great acts, the audio is brilliant, and somehow the acoustics are really good despite a lot of hard surfaces and odd angles. Drink service during this last show was absolutely perfect. A heavy five stars for the Music Box... It's the Supper Club part that still has some work to do. On the plus side, the service is improving, particularly upstairs (where it could hardly get worse from last time I was there). Downstairs, they're really trying, but still making some missteps. I noticed three tables having to ask servers about specials and someone tried to give us the wrong food, but there was real progress over my opening week visit, and service issues in the dining room were minor and corrected quickly. The food itself is still uneven, punctuated by some real bright spots and some mystifying misses. We started with a really nuanced chilled soup special and their curried skewered shrimp. The soup was great, with crème fraiche and delicate jalapenos working in concert (see what I did there!?), but the shrimp had some issues. They were perfectly cooked inside, but they went downhill from there. For starters, they weren't deveined, and despite being completely battered, they still had on their tails (far less of an issue than the veins). Most disappointingly, they were in dire need of salt. This was unfortunately a recurring issue. Having enjoyed the perch on my prior visit, I gave the walleye entree a shot. Once again, the fish was cooked exactly right - flaky, sweet and moist. Once again, it needed salt to be fully enjoyed. My husband's shortrib was tender and flavorful, and on a nice bed of creamy mashed potatoes. While not as underseasoned as my fish, it too needed a pop of salt. Our veggies - beautiful asparagus spears for both - were woefully overcooked and also crying out for sodium. The food isn't BAD, and the kitchen has a really deft touch with seafood so there is clearly talent back there, but it's vexing that they make so many simple mistakes. Honestly, I wouldn't nitpick if so many dishes were not well north of $20 or even $30 apiece. If you're going to charge that, it'd better be perfect, and the supper club side is still far from perfect. All that said, they deserve a boost because it's a music club, and a really good one. A strong five stars for the music, and a tepid two stars for the food. I hope the food keeps improving and I hope the club keeps bringing in top talent and putting on great shows.
(3)Randal S.
Here for the first time for a show (upper level Concert Hall)... Saturday night with The Smithereens. Good venue for the music fan... seating by ticket and not a bad seat in the house... it's much smaller than I expected (a good thing). Sound quality is top-notch. We only had drinks, but others at the table had food... everyone seemed pleased with food, but service across the board (for our table at least) was a bit scattered. I saw many servers taking good care of their tables while ours was MIA for periods at a time. Maybe we got the bad luck of the draw. Either way, I'll definitely be back for a show, though may decide to catch dinner elsewhere beforehand.
(3)George S.
I love a good show, and it's always a plus to get a meal and a show. The Music Box is a great, small scale venue to see an artist in an intimate setting and get the most out it. The Music Box has a list of great performers who will be coming in the near future and I think that any ticket would be a good one. We saw Pinch and Squeal, some great modern Vaudevillian artists, followed by the Dirty Bourbon River Show, a bluesy, strong band from NOLA, both of whom gave a great show. We were up front and really got the best of the grand performance. The club is attached to the same building as the Improv and it sits just off of the river, and has both indoor and outdoor dining for whatever you'd like. They have a full bar, and a variety of drinks available. Now...I have to say, as much as it was swanky and very impressive... I wasn't exactly impressed with the food. The menu is pricey, and for what you pay for, and you are getting the "haute cuisine" level here, with duck and other fine meats. But I got a "specialty burger" that was a little pricey at 13 dollars. My wife got a Caprese salad at 9 dollars that was...unimpressive. I just wasn't really impressed. I am torn here because I love the atmosphere and the spectacle, but I have to say, the food wasn't my favorite. Parking is plentiful, and I recommend, unless you really want to park super-close, by using the main lot favored by the aquarium (it's priced a bit better,) and it's just a hop, skip and a jump to the club. Now, would I go again? Yes. The club is nice, and the small stage is really great. Maybe for drinks and a show, I might just "wind up" at the Music Box again...
(3)Joshua D.
Exceptional service that went above and beyond. Our server Heather was extremely helpful with all our questions about the menu. Everything was well prepared and served within an appropriate period of time. I will definitely visit again in the future. Thank you Music Box!
(5)Sarah H.
Kate the great! Best server ever! We had drinks within minutes of sitting down to hear Will Hoge! Make sure and ask for KATE!
(5)Lori F.
Heather is the bomb....best server around and I'm not from Cleveland just visiting! Good was great and the music rocked. Love Will Hoge
(5)Lori R.
My second experience to this venue Both times, service was exceptionally slow . Especially the bar service .last night went to a packed house to see Tangled up in Dylan. We waited 30 min for two beers. Waitor walked by our table & it never occurred to him how long we waited. Food presentation was sloppy & I ordered lobster macaroni with 3 minuscule pcs of lobster . Very unimpressed with the management, on how they handle slow service. Won't be running back to drink or eat anytime soon...
(3)Serge D.
Beautiful venue right on the river. Excellent place to relax and see a great show. Service was beyond awful. We waited 30 minutes after we sat down just for the server to come by. Multiple times throughout the night I had to get up from my table and walk over to the bar to get a drink because our server was nowhere to be found. Girlfriend and I both ordered the slider sampler. They came out cold and bland. Only the bbq pulled pork was edible. Would be better off going to a fast food restaurant after the show for half the price. My advice: come for the music, get drinks at the bar, avoid the servers and the food.
(2)Michael S.
Just went to The Music Box Supper Club for dinner and a show. The show we saw was the Ryan Humbert Band doing Bob Dylan songs. They were amazing and played for almost 3 hours. Before tonight I had never heard of them. The diner was also very good. I had the salmon and it was great. Check this place out for dinner or a show or both.
(5)Sue E.
I would give 0 stars but I don't think that is possible. I went for the parachute concert which was amazing and it was a beautiful place but my waitress, heather was rude and aggressive we asked her to take a picture and she basically said no and we couldn't tell if she was serious. She hardly checked on us we had to wait an hour just to order dessert. In the end of the night I picked up my cousin check and also paid for myself. I paid 15$ check with a 20$ and she didn't not give me my change back I also tipped her 3$ on my card so she basically stole my money and over tipped herself.
(1)Mike T.
Great venue to see a show. Food was good (flatbread, butternut squash bisque, garlic herb pasta with shrimp). Service was a bit slow but tolerable
(4)Christie P.
Great location, unique place, good food. I went for a conference, so I can't speak to the music.
(4)Joseph S.
Two stars because it was Sinatra night and the singer was fantastic. As far as everything else goes, service was deplorable, took an hour to order and then 45 minutes later when I asked a manager about it I was told it would be another ten minutes. He offered to comp the food if we didn't like it. Not once was a curseword uttered or was my voice raised the entire time we spoke. Upon leaving we were told by this manager that he had "taken enough abuse" and he also told my family to never come back. They failed to execute on every front from start to finish, except the singer. I am amazed they are still in business.
(2)Bo H.
Heather made our experience very enjoyable. She was everything you could ever want in a server and more, she went above and beyond when we wanted to change our order. The music box supper club has a great atmosphere and is a great place to see a show!
(5)Alex J.
This place is a really cool place to see a show I saw Macy Gray there and is absolutely amazing. The sound levels are perfect. Not over blaring like some other places in town. The food was good but it was a little bit overpriced for what you got. I guess for such a small venue you Tessa try to make some money somewhere
(5)Matt M.
I was very excited to see a new music venue open in CLE to compete w HOB. The Music Box has already booked great acts, so they are filling a void for blues, folk, alt country, etc in town. Upon arriving, I had to pay $8 to self-park because there are no other options at this location. I ordered the ravioli for $19 and got 5 ravioli! No side salad, no veggie, just 5 ravioli. It should be moved to the appetizer menu and not with the entrees. The food was ok, but a very low value. Until the menu changes, I will not be eating here again. $9 for fries?! If it were not for the music, my main reason for going, I'd give 1 star. So onto the music. The show I attended was in the super club(? downstairs stage). It is a seated venue so no chance to stand up and get rowdy. Sound was great. Lighting was great. Beer selection was above average. $6 for Dortmunder draft is to be expected at a venue like this. I am curious if the venue adds a few dollars to the cost of merch though. At the show I attended the album was $25 at the merch table but $20 on the artist's website. Hmmm. 3 stars is generous, but I'm optimistic they'll figure this food thing out and this place will become viable stop for national touring acts. Come on Music Box! I'm rooting for you, but you gotta do better.
(3)Stacey S.
This restaurant needs a great improvement in its service and management. A friend and I went to dinner on Friday night. The server is was aweful. First, my friend ordered a cup of tea. She received the tea, but no hot water to replenish her cup and had to ask for sugar three times. I ordered a drink twice because she forgot my drink as well. For dinner I ordered a rib eye steak. While I ordered it medium rare, it came raw. Of course my server was nowhere to be found. I grabbed the bartender as she was the only one I could find at the time. Thank goodness for her, because she was professional and right on task. She got another steak ordered immediately (and the steak knife I was never given). At this point I was pretty frustrated. The server gave me my steak but didn't even check to see if this was cooked correctly (the bartender, however did.) At no time did a manager come to see what had happened. I never received an apology, anything off my bill or anything complimentary. Considering that service was lacking and food quality is missing, I blame 1/2 my experience on a poor server and 1/2 of bad management both front and back of the house. Also note that their drink menu is heavy on mixed drinks. For as many steaks as they have on their menu, I would expect more options for wine by the glass. Their only red wine option was Pinot Noir which is not bold enough for a steak. For white wine If there is only one option as well. I didn't see any beer options at all. I give a 2 stars instead of 1 since the food was reasonably tasty and the bartender who did her best. Ultimately, if you are going to charge high end prices in Cleveland I expect a high end experience. This is far below that.
(2)Cherry S.
I would have rated five stars if just for the river view and music but the food and service are too disappointing. No server was taking care of us until 20 min we sat down. I ordered flatbread and the bread was hard as stone! And there are hardly any toppings! I was very disappointed by the food.
(3)Katie M.
I thoroughly enjoyed my first show at the Music Box Supper Club, and I have no doubt I'll buy tickets to future shows. MBSC a nice (new!) venue on the river in the Flats and I'm (sincerely) delighted it's here. The show I saw was in the upstairs concert hall. The downstairs is the supper club. I didn't understand this distinction until I looked at the website a few minutes ago. The upstairs and downstairs both have adjacent patios with seating (and views of the river/downtown). It's a classy addition to the West bank of the Flats. The building and space looks nice. Nothing extravagant or too memorable, but offers an air of class. Parking was $8 for valet and I think $6 or $7 for self park (?). The valet explained that if we didn't get our vehicle within 30 minutes of the end of the show, they'd leave it at some mystery overnight parking lot (valet gestured towards the river, so not really sure) as they don't offer service past 30 minutes after the show ends. I thought this was odd - especially if MBSC wants people to head downstairs after a show for a drink and to watch the act downstairs (as they had suggested we do that evening). Our show started at 8pm on a Friday. The sound quality in the concert hall was perfect. Bravo to MBSC for being spot on in that important aspect of the venue. Everything was crisp and clear and it was nice not to be distracted by overly loud or unclear sound, etc. I'm a sucker for small venues where performers can more easily interact with an audience in a more intimate way. MBSC certainly offers this intimate setting. There are 2 menus: one for downstairs and one for upstairs. For the show I attended, we were given both menus to chose from. There are few low or mid priced options on the menu. While I will definitely see shows again at MBSC, I'm not sure that I'd eat again there, which is shame. The options are pricey and after you've already shelled out $ for tickets and parking (and likely some beers or cocktails), it'd be nice to have some low to mid priced menu options available. $12 for hummus with pita? OH LORD. $10 for a corndog? ROLLS EYES SO HARD THE EARTH STOPS TURNING $9 for fries? THOSE BETTER BE SOME SPECIAL TATERS. Part of me died paying $19 for 5 or 6 squares of ravioli. $26 for breaded walleye. ETC. They're trying for upscale/fine dining but between the service, menu and quality it didn't feel like they were pulling that off. I hope they rethink the menu and price points because I think they'd do well with a different menu and price points. With so many dining choices in downtown Cleveland the nearby neighborhoods, you've REALLY got to be on point with the food and service if you want people to return to eat before/during shows. We were immediately greeted upon entering the venue and told where to go (upstairs). Once we were up the stairs, someone took our tickets and someone else led us to our seats. Our waiter seemed overwhelmed and distracted the entire evening. There were instances of duplicates of orders being brought to tables, or servers now knowing where the food was supposed to go. I think a Yelp event would be good practice for MBSC to iron out some of these problems. (or to try a new menu *hint, hint*). I love the variety of shows they're offering and with time, the MBSC will iron out these problems. In the meantime, they still have some great acts coming to their stages and offer a nice (literally: nice) alternative to concert venues in the area.
(3)Josh F.
Service and entire experience at music box supper club has been top notch! Major shout out to Heather!
(5)Derryl S.
if you actually want to, oh I don't know, eat supper and hear music other than what you paid for, sure. in 3 hours I never once had a server take my order. I must have been invisible. I had to order all my drinks from the bar and miss part of my show while they got more boozer from the basement. HeeHaw crappy country music was downstairs was drowning out the music I actually paid for. Came to eat, left hungry. Way understaffed. Some manager type person came offering me stuff way after it was too late. I didn't come for free food, I'll pay for it myself. Amazingly disappointed even tho the band's perfmance was amazing. No thanks to Music Box. I'll never see another show here no matter than band. Severely dissapointed. Not even worth the time I spent in traffic to attend. If you bar is set low, go for it. Cleveland has far better venues. Someone needs to clean house and start over. yeah. extremely disappointed I gave them my money.
(1)Annette M.
Went to the supper club for the first time to a $7 Frank Sinatra concert. Except for the kitchen being baacked up and waiting 45 min for our appitizers it was such a good evening. The show was fab. Thought because it was $7,it would be short. He did two sets with a break. What! Have tried three diff appit. All good. You also get a comp drink of the nite and a punch card. If you attend 4 or 5 $7 shows , you get one free. Similar to comedy clubs. Tables small n close. They have tables for 2 to maybe 6 or. 8. Looking forward to the next one. Parking fills fast close. Lots nearby for 6 or 5 that nite.
(4)Min A.
My first visit for a BoDeans show, and really liked the venue. The table seating up front was a little tight, but I had a good seat for the show and the server was prompt and polite. I did not eat, but will do so on my next visit and edit my review. The greeters at the door are friendly and inviting. The venue itself is in a great location; beautiful spot. Can't wait to go back, which will be soon because they have good lineups there - I haven't been able to get back since the October BoDeans show.
(4)Deb B.
Visited Music Box Supper Club last night for the first time. Expected to love it and did. Most reviews were not positive about their food, but lobster mac was a sensual experience. I had the slider trio as well, buffalo slider had surprising kick, duck confit was mesmerizing and the "Green Fairy" cocktail was perfectly balanced. Go forth and enjoy!
(4)Emily P.
Beautiful venue! Great views on the water, nice dance floor and perfect atmosphere (classic but not stuffy). As others have said, the service was slow and disorganized, so I hope they get their act together. Drinks are pricey, but I think that's typical for a music venue. Will be back!
(4)M. M.
Went here for the first time last night to see X. I've been to many concert venues including "supper club" type places elsewhere offering rock shows, most notably Rams Head On Stage in Annapolis. They tend to book bands that draw a lot of older people who may want to sit and have some food/ drinks from a table instead of standing up and bopping for the whole gig, which is a fine idea; I fit the demographic and while I still attend some stand-up-and-bop shows, I'm more cognizant of my need to sit down than I was when I was 20. Music Box is new and obviously still working out some bugs. Right now I'd give them about 2 1/2 stars. Since Yelp doesn't allow for a half star, I decided to round down rather than up because 3 stars is what I give to a place when everything is basically all right, and, while there are some good things to say about Music Box, there's definitely room for improvement. First the good things: - When you buy advance tickets, you can choose your individual seats from a seating chart and decide whether you want to be in front, in back, away from the sound board, etc. There is no need to become a VIP member to do this (the website is a wee bit misleading in that regard). - The concert room is nicely decorated and there are good sightlines from almost all seats, although you may need to turn your chair sideways to watch the band (this is normal for supper club venues with tables). I chose to sit in the back at a raised table area facing the stage where there were individual seats - works well if you're attending by yourself and don't want to sit at a table facing strangers, provides a great view of the band, you are close to an aisle if you want to get up and dance, and you get the best sound back there. - The sound at the X show was XCELLENT. Really top-notch. - The seating, while not the most comfortable chairs I've ever plotzed in, was OK. - A server came to take my drink order within a couple minutes after I was seated and the servers were reasonably attentive throughout the show, at least at the back area where I was. Now, the "room for improvement" part: - There was NO food served at this show despite the "supper club" ambience. None at the tables and I don't even think you could get any at the back bar. Very weird for a "supper club" that has been touting its food offerings, especially since a large crowd was attending so it wasn't a case of "too few people to justify opening the kitchen". I wasn't expecting a three-star Michelin experience but I did expect to be able to order a good sandwich, fries, maybe even a decent salad since this is a fancier club setting. Since I was attending by myself and also probably wouldn't be able to make it down there much before the 8:30 show time due to work, the idea of a sit-down meal in the separate restaurant didn't appeal to me, and not having food during the show meant I also couldn't drink alcohol, so I sat at a table all night with no food and drink and for no discernible purpose. - The tables in the room are really mooshed together to the point where people were practically sitting in each others' laps. If you stand up to dance or cheer, you might elbow someone in the nose. I was happy to see most patrons realized this and stayed in their seats. It also made it hard for the servers to visit the parts of the room that didn't have an aisle (basically everyplace but the back and sides). - The very back of the room had tables advertised as window view seats; however, the curtains were pulled all along the back of the room so if there was a view (likely, the club is on the river with nice city views),no one could see it. - The process by which you enter the club and get to your seat needs improvement. There was no sign to direct advance ticket holders to go right upstairs so I had to stand in a line for several minutes behind ticket buyers to learn this. When I got upstairs another person scanned my ticket and was going to seat me, then told me to wait till she scanned two more people behind me and she would take us all together, then another usher came out and she told HER to take the two people behind me. Meanwhile a third usher had come out and was supposed to seat me but she instead got into a conversation with some manager type. Then a FOURTH usher came out and finally showed me to my seat. It should not require four ushers and ten minutes to show one person (me) to a seat and people should be seated in the order they arrive. A half hour later I saw all the ushers in the middle of the club having another conversation while people were walking in and seating themselves - the guy in front of me sat in the wrong seat and had to be displaced by the other folks at the table. - Parking (non-valet) is 7 dollars, on top of a $35-40 ticket, in a city where parking for shows elsewhere is often free. So, A+ for music & sound, C+ for everything else, plus it's pricey = I'm not in a hurry to return.
(2)Jen M.
Good venue for a private party. Food was pretty good actually. Great scenery right on the water. Attentive waitstaff. They seem to attract pretty good talent concert - wise so I will have to return to see a concert there.
(4)Chris L.
Saw Apollo's Fire on Saturday night. The concert was fantastic and I'd definitely see them again. The concept of the Music Box is wonderful. However if you're looking for supper at this supper club, you're going to be highly disappointed. The food is highly overpriced but if it was prepared properly, it would be easily forgiven considering the venue. Unfortunately the options are poor and the presentation and taste are worse. My friend and I had already read the reviews and went with Flatbread and a meat and cheese platter assuming there was no way to screw up something so basic. WRONG! The Flatbread had basil thrown in the middle on only 2 of 4 slices and it was cold by the time it got to our table. Still hungry, we ordered the platter which consisted of 5 pieces of cheese, bologna slices and other random lame pieces of meat. We were disgusted. No serving utensils came with the appetizer so it was a free for all. We asked our waitress to just take it away because it was so bad. She never asked if anything was wrong, if we wanted anything else, etc. Drink orders took over 20 minutes to arrive at the table if they remembered them at all. We had to remind our server about 2 orders because she gave them to other patrons once and forgot the 2nd time. We could tell everyone around us had issues with their orders too so it wasn't just our server or experience. My suggestion is eat before you go. Don't get there too early because you'll be annoyed at the lack of service, regardless how friendly and well meaning. And get yourself 2 drinks right from the start. Chances are you won't get another one.
(2)Nick R.
This place is poorly managed. We sat down and waited about 15 minutes. Nobody came to our table except the three confused people trying to drop off other customers' food. We got up and left. As we walked past the 3 unnecessary hostess people they asked us why we were leaving. They gave us a coupon for a free appetizer with purchase of blah blah. I didn't read it. Back to the weird hostess situation, when you walk in, there is an entryway. Inside the entryway are two receptionists at a desk and a door man. Then as you walk in to the bar/restaurant area there is another hostess. So there are 4 employees to get you into the place, but nobody to wait on you. I will not go back because there are just too many great restaurants in Cleveland to visit. I'm glad The Supper Club did not get a penny of my money.
(1)Jennifer R.
Kate has been so fun and a great server on this fabulous evening, while we are waiting for Will Hoge to start! She had drinks on the table within minutes of arriving!
(5)Ashley J.
Heather is amazing along with her trainee Kate! Perfect service. The atmosphere is beautiful and the food is phenomenal!
(5)Rebecca M.
Awesome food! Awesome service and great Music. We watched the sunset and boats passing, it was great. Get the truffle fries!
(5)Kathleen H.
Saw the Motels. Great show and hamburgers and drinks were good and delivered fast. Jennifer Coe was our server and she was sweet and worked hard to get the food and drinks to our table. We will be back. My husband commented on how clean his bathroom was. We spent about $100 including the tip. Please tip those who wait on you. The place is very nice unlike the Kent Stage.
(5)Brendan C.
I was a little nervous about the idea of eating here based on other reviews, but I have to say I really liked the Music Box Supper Club. I brought my dad & stepmom for a concert for my dad's birthday, and initially thought about eating elsewhere, but decided to give them a try. All of us really enjoyed the food (I had a the Margherita Flatbred, my dad tried the pulled pork sandwich, & stepmom had lobster mac & cheese) and we all agreed we would return for those dishes. It was a bit pricey, but in line with other downtown eateries and was pretty much what I was expecting. My only complaint about the meal was that our dinners actually arrived to the table about 5 minutes before our drinks did, which was more due to the speed of the food rather than delay in the drinks. We also shared a couple of desserts, a piece of cheesecake which I didn't try and chocolate trio (sorry, not sure exactly what it was called) that was really good. The concert was great as well, and the sound was perfect-maybe a bit of luck that I ordered tickets late, as we were toward the back but really close to the sound engineer. Really good experience going here, and I know my dad was raving about the experience afterward to family and friends, so I'm glad I was able to hit a home run with this birthday gift.
(5)Kate B.
The sound in this place was excellent. What a great venue in a prime location. I cannot vouch for the food as our server disappeared after we ordered drinks and we never saw her or the drinks ever again. I told myself that I didn't want food or drinks anyway. I'll be back for more music, though.
(3)Lauren S.
Recently attended an event here and found it to be perfectly lovely. The wall of windows revealing a great river/city view was really great. I didn't have any food, so I can only speak to the venue. I thought it was very chic, fresh, and elegant. Would be a nice place to hold events.
(5)Natalie L.
First time here, we won tickets and have been dying to come try this place. Food was AAHHHHHHHMMMMAZZZZZZINGGGG! We had the risotto croquettes, crab cake and salad with goat cheese and strawberries. Everything paired well and tasted fabulous. Our server was Angelica and she was very attentive and friendly throughout the evening. Enjoyed a show of Thorne tea Davis in the Supper Club with our meal. She was outstanding along with her fantastic band. We will definitely be back soon, great way to get out on the town! A must do when in Cleveland!
(5)Amanda B.
The sound and views in this place are fabulous - among my favorite in Cleveland. However, the table arrangements need some work. It always seems so crowded, and if you are sitting closer to the stage it seems like an obstacle course when you have to get up to go to the bar or the bathroom. We've been here twice, and the first time our service was - not the best, to put it lightly. They use iPads to take orders, which seemed to be the source of the problem. Their computer system went down, which led to us waiting at least 20 minutes before someone even came over to take our drink orders. Once someone did, it took him forever to find whatever we ordered on the iPad. Like, it was awkward how many times we had to point to what we wanted on the menu. We ended up having a mix-up with a bottle of wine (apparently he couldn't find the one we wanted on the iPad, so brought us another bottle that was like $20 more) and with a cocktail (my sister's BF ordered a whiskey drink, and what he got was some sort of sugary vodka creation). Both situations were remedied, but the whole process just seemed to take forever. The second time we came a few days before St. Patrick's Day to see the Portersharks (best Irish music in town, people!) and service was much better, especially considering how crowded it was. Still: I was claustrophobic in my seat, knowing that if I tilted my head back I'd probably conk the person sitting behind me. Also: the food is fine, but definitely overpriced. The flatbreads aren't that big or filling for what you pay, and $12 for hummus is just ridiculous. I would recommend just eating before or after a show, if you can.
(2)Joel E.
Was here for the 2015 Yelpy Awards. First time in this space since it was a club. Impressive! Staff and bartenders were awesome! Drinks were good! Only got to try one hors d'oeuvres - beef tips with risotto. So good! I wish I got their earlier to sample the others. Not much to base my 5-star rating on in this visit, but experience was all positive, so it's a 5 for now. Will update when I return in the future.
(5)David B.
Never quite had such a negative experience with the service in any transactional setting, let alone a music venue/restaurant. There is one undeniable truth: If you don't want to be in the service industry, find another line of F'ing work. People come out to restaurants, concert venues, etc. in their spare time and on their own dime to have a good experience and not to deal with staff that have an attitude. As I'm reading all the posts here, just about every negative post mentions the poor service so there you have it. I had basically a confrontation/come to Jesus moment with our server. He was very rude to my fiancee and me. I don't understand how you can sign up to do this job and do it with a scowl on your face (the entire time), say nothing, and be an overall gigantic self important douche. I told him he was ruining the evening for us and making the whole experience very awkward. The manager came over and offered to change servers, letting me know this guy (Judd, idk, don't care to know what his actual name was) has actually received many compliments from other customers. My @ss, he's either blackmailing you for a job, or you're trying to tell us that actually, WE are the @sshole customers. How about people will take their business to a place with a good atmosphere that actually enriches their weekend experience, not the opposite. I've worked in the restaurant industry, and I've also been a server. I've had customers I can't stand, but if I copped an attitude with every customer I'd probably be in jail by now, certainly fired. Needless to say, not coming back after this. I give major props when it's due (check my review history) but I always keep it 100, and I refuse to accept this wave of pompous entitlement that customers don't matter. Too bad, actually seemed like a great venue and would have been an otherwise great evening.
(1)Jane F.
So their happy hour is da bomb! Awesome patio to watch the boats and hang out in the flats. Also the live music during the day was really great! Some guy with an acoustic guitar jammin' out around 3pm. Felt like I was on vacation! Then we came back for dinner. It was super crowded which we were expecting but the service was suuuuuuper slow. Once the food finally came out it was pretty cold which was a bummer. Lastly, was not diggin' the random polka band that played for 2 hours. But I guess they have different bands every weekend so I'll have to go back when a different group is playing. Excited to come back here for happy hour that's for sure!
(3)Megan T.
I was here for a Yelp event upstairs. Delicious appetizers and tasty cocktails were served. Being there an hour and a half, however, I only got two hors d'oeuvres. I won't ding Music Box Supper Club on that as it might be a Yelp thing or a Music Box thing...who knows. The bites of hummus I had were tasty, I just wish there'd been more to nibble on. Because we were starved I hopped on Open Table and made a reservation for the Rusty Anchor downstairs which made it convenient. Service at the bar was attentive and the views were spectacular of the east bank of the flats. This would definitely be a cool venue for a wedding and many other types of events. Thanks for hosting the Yelpy Awards!
(5)Eric S.
It took almost 2 hours to get our food. They only had 1 server for our party of 22 people. Not good! Our waiter didn't really seem to have a sense of humor at all. They got our order wrong and the food was luke warm. Our appetizer was externally small and was almost $15. Crazy. And it didn't even have a lot of lobster in them. I would not recommend this place to others and I do not plan to return.
(2)Joany H.
I really enjoyed my experience. Parking was $6 and we went to a Lucky 7 concert which was $7 and included a drink. Bossa Nova night was just perfect. I would have paid more to see the awesome duo (Luca Mundaca and an awesome percusionist) The food is overpriced but I guess that is how they make their money, you could just eat before or after if that is s problem. The place is beautiful with excellent views and atmosphere. The service was a little slow when the concert started but then the server got better checking on us while we were eating... it was ok. I had a chop salad with chicken which I thought was small for $14 but then it was $12.50 on my check. My friends had salads and also de sliders whith frech fries which she seemed to like. The food is not something to write home about but it tasted good and I enjoyed my salad with the complimentary Cuba Libre during the performance. The sound is fantastic, I cannot wait to try a concert at the Concert Hall. This is not at all expensive considering how beautiful the place is and the high quality of the performances. Check it out!! I am think I want to come at least once a week now. I am hooked!
(4)Heather K.
Wonderful venue for a show and the dinner was great and so was dessert. Our server Kate was really nice, friendly and efficient. Will definitely be back.
(5)Michele R.
Very disappointed in the follow through from Christina, regarding private events. She had the Bride's budget, head count and expectations and Christina said it was 'doable'. Many emails were sent, several phone calls made... and she didn't reply for a week and a half. Finally, one of the bridesmaids contacted her and she quoted a price that is easily THREE TIMES higher than the budget that was discussed. I will not be recommending them to future brides or hosts. I was really excited to try this venue personally, but after this initial impression, I think I'll wait until they get their ducks in a row.
(1)Michael W.
Capable of being a whole lot better and more consistent is this new upscale concert venue. An ambitious venture that should be supported and encouraged by the surrounding communities. We have seen 2 shows here, in addition to having our wedding brunch in what has since been converted to the downstairs supper club. This is the year to figure out what is working and what is not, so we must be patient with them as they adjust to what could be a fabulous success. We want them very much to succeed. That said, I have my issues. Poor communication, inexperience, and inconsistency are fixable only when open to criticism. Being able to accept and learn from mistakes are key to successful ventures that have a wonderful plan for entertainment, but this group may be new to whole house reservation dining and large groups. Staffing, buying, and service execution are critical to maintaining happy repeat customers and sustainable profit margins. The restaurant and music production businesses are both cruel to the unseasoned. Let's hope this group can manage both. Overall staffing, execution, and food quality were accomplished and even exceeded expectations on our wedding brunch afternoon. I thought the day went so well I didn't give it another thought and praised the Music Box to anyone who would listen. Then I found out what really happened on a couple of fronts with regard to our guests. One was actually confrontational between a bartender and close friend of ours. There was breach of contract, in that we ended up not having a quality draught beer available, due to the bar running out of it the evening prior. This problem was categorically ignored. Bartenders even proclaimed someone was running for cases of the product and that it would be available when it arrived. I reached out on several occasions to have some closure on the obvious oversights during our fairly expensive event. When the draught beer offering was unavailable for our event, leaving only poor choices remaining, our planner was not made aware. Our guests were left to believe we have poor taste in choosing decent products for them. The beer in question was named in the contract, and no replacement of equal quality was offered or even discussed with us. It was not only ignored, but bartenders were not briefed on what to do in the event it or something similar was requested. They came up with excuse above on their own I was told. Additionally a dessert selection that we requested was at least replaced with an inferior selection. This was likely a post negotiation expense adjustment, also with no briefing for planner or payer. These facts we were unable to ascertain until the following day. I asked for no compensation, and only communication. I have been given no response to date, nothing since late April. I guess they beat me. Don't let them beat you. I suppose it is a choice when running a business and looking to control costs, that these folks will just not give you things requested and throw up their hands saying "everything went great! we did everything you asked." Everything but a few things we specifically requested, agreed upon, and paid for, but did not get or have any explanation or adjustment to compensate. The cost of this review for a perhaps less than $200 in beer and food costs. That's poor mathematics and business practices if Yelp means anything. In a weird way I get it. I wouldn't want to give attention to minor details when I have so many other important things going on preparing for events during Rock Hall induction week. But I asked for explanations well after the event and followed up more than a month later. No response. Nothing. I hate writing bad reviews.
(2)Steve M.
Walking in I was remembering Coconuts, and the hey day of the flats with boats on the river, people on the boardwalk and plenty of destination bars that brought the crowds. I was very disappointed with Music Box Support Club last night. First the good. It is beautiful, the shell of that building looks shop worn and dated, stepping into the lobby you can see the fabulous transformation they did to the place. No more palm trees suspended above the dance floor; two stories now with two separate venues. The issue is clearly that they are attempting to recapture this capital investment quickly. The band that played was Carlos Jones and the PLUS band. On any given night you can see them for free, or if you catch them at Brothers for $5. Th cover was $12 and add parking and you are at $32 to walk in the door. I don't mind paying to see a regional act for this amount, and the issues is not how good the band was, it is they are a local act and their typical price of admission is free. Second, the drink prices were a bit high. I have paid $7 for a Miller Light at some places, especially as beautiful as this one. Just a couple bucks too high.... Last, the food was marginal at best. The Mac, Lobster and Cheese had a runny sauce and very little flavor. The Perch appetizer was dry and had more panko than perch on each piece. So you ad up the tickets, parking, couple crummy appetizers and two beers and we are at $70 with tip. Have paid this much to see an act at the Blue Note, but this isn't Greenwich Village, it is Cleveland and we expect much more value for the money. Last side note, tell the bartender with the side of his head shaved its not cool to hit on someones date, just not cool...
(2)Jerry S.
Great concert venue with great sound. But as for a restaurant it falls short because it's over priced for what you get and most of the time the service is rather lacking.
(3)James K.
Over priced and not so great. Gestapo ticket guards. Nice renovation but product does not match cost. Not at all close to Beachland experience.
(2)Shane M.
As a music venue, the Music Box provides a comfortable and intimate setting to enjoy a diverse mix of artists. It's located in a scenic spot right on the banks of the Cuyahoga River on the West Bank of the Flats. I really enjoyed seeing Apollo's Fire there. They are amazingly talented artists. However, in terms of being a restaurant, there is much room for improvement. Their menu selections seem very disjointed from each other, and it is difficult to understand what their chef had in mind when the theme of the menu was created. We had the Margherita Flatbread, and the Antipasti Platter. Both items were of below average quality for what we expected based on the menu prices. The flat bread was constructed in a very sloppy fashion, and was nearly cold by the time it made it to our table. The Antipasti Platter also arrived looking very disheveled with large slices of meat actually hanging way over the side of the platter. The quality of the items that comprised this dish were also subpar. We disliked it so much that we actually only ate about a third of it and I asked our server to please remove it from the table. Our server never asked us if we liked it, or acknowledged that we had not really appeared to enjoy it based on how little we had consumed. This is an item that I typically order many other places. By far, this was the worst one I have ever had. Additionally, it took forever to get bar service, and after about 25 minutes, we asked our server where our beverages were, and it turned out that she had given them to another table. There was then an additional 15 minute wait to get drinks delivered to our table. Additionally, we were initially seated at the wrong table, and after we had already been sitting there for 15 minutes, we were uprooted and forced to move. Throughout all of this inconvenience, we were never even offered a complimentary cocktail, or appetizer in order to apologize for the confusion. The staff was indeed very pleasant and polite, but there is clearly a disconnect in regard to organization, and how to treat guests when things don't go as they should. My suggestion would be to make sure to eat somewhere else first if you are going to see a performance at the Music Box. Also, don't expect a reasonable speed of service from the bar, or the kitchen. The bottom line: Our total check for the two appetizer items that I mentioned, two glasses of wine, and one cocktail came to nearly $60. Unfortunately, based on the quality of food, and grossly disconnected service that we received, we did not feel that we received anywhere near a fair value for the amount of money that we spent.
(2)Scott A.
The service was abysmal and the food was mediocre at best. They are not delivering on the whole supper club concept; they would do far better to rebrand as a lounge. The service is chaotic and management seems to be non existent. Clearly no one is working with these servers on basic food service skills; our server had 3 tables and took forever to come greet our table. An hour for one round of drinks, water, and apps is simply unacceptable. The lack of mid priced food offerings is nothing short of bizarre; A) no one wants to eat duck before a show, B) especially not for $34. There is nothing distinctive about the menu. They would do far better to embrace a specific style of food (Cajun, BBQ, seafood) and focus on lighter less expensive fair. In a town with lots of distinctive restaurants pick something to set yourself apart. I understand you do need a variety of offerings to satisfy as many customers as possible but embrace something unique: make your own bitters for your drinks, pickle veggies, something to stand out.
(1)M G.
Beautiful setting, horrible service...great music. the valet was mia and had to park at shooters..no bartender for 15 min...first time here...well have to try it again, but from the other reviews it seems their standard m.o..
(2)Liz F.
I should preface this review with a crucial personal detail: I am not the type of person that's entirely open to a venue of this style. I'm much more comfortable in spots like the Happy Dog, Now That's Class, and the Beachland... places where rowdiness reigns in bursts. I enjoy standing and getting amped up at the right times. The Supper Club is the inverse of this, so my perceived experience may be a little unfair because I went in knowing it was a half-step out of my comfort zone. Though I admire how the venue has brought great artists like Robyn Hitchcock and Lucinda Williams back to Ohio, the food drastically needs some attention. The cider-based drink I received was fine but unspectacular. More importantly, the $12 Lobster Mac and Cheese wasn't worth a fourth of its price. Bland, soggy, and oddly textured, it seems like one of the menu's weakest points. My boyfriend ordered the sliders, which he also found mediocre. I also felt the entire selection was overpriced since there wasn't one item under $8. Seeing as one has an assigned seat at a shared table, the famed "date night" may become awkward. The seating is cramped during a full show, and I didn't enjoy sitting right next to another couple on a night that was supposed to be a special one for myself and my significant other. This may be more of an issue of personal space, but it did affect my experience and I wish the setup had been less stiff. There were small pros. The waitress we had was very sweet, and the view of the river is a definite perk. But these details do not make up for the lackluster, overly expensive food. My recommendation? Eat dinner elsewhere, then go to the show.
(2)Lisa Marie C.
Venue is beautiful, saw an excellent new band, service top notch. Food was miserable. This venue has the potential to be great , I think they need to discover their own skin.
(3)Geoff M.
Went here twice over my Christmas Vacation to Cleveland. And how I wish this place was here when I lived here. The views are crazy good of downtown and the river. I can't imagine how it could be in the Summer, sitting on the deck. Heard from folks you can see the Cleveland 4th of July fireworks from top deck!! We saw a show in the upstairs concert hall Saturday before Xams and sound was amazing. I had the pork osso buco DAMN great stuff, my daughter had the sliders, she LOVED them, my son (Burger Aficionado) had and thought it was FANTASTIC. Our second visit was Friday in the downstairs club what a Great VIBE this room has, again great sound and views. This time I had the chopped salad with Salmon. OMG the Salmon was to die for, and the salad was caked with blue cheese, Heaven!! My daughter had the black bean and veggie burger, very tasty, son tried the sliders. The service was great both nights, and the atmosphere was very cool. I highly recommend checking this place out if your a music lover and will definitely visit again next time I am in town!!
(5)Alyssa A.
Finally a place that makes Cleveland (the city-scape that is) look good from the inside. At night, on the river, away from the weather, you can see a good live music and have a nice meal. The concept of this place is great. So needless to say, we found a show that interested us and bought the tickets. Looking at the schedule, they seem to have an eclectic approach to the music they bring, which I think is really great. After reading some reviews, we chose not to eat there because of the price point. After spending $40 for the two of us to go to the show, I do not want to overpay for food either. We did take a look at the menu and a lot of the offerings seemed intriguing but again for the price of the plates without any first course, I was glad to see we declined. Venue is layed out perfectly and incorporates best of both worlds with assigned seating or just general admission. I was happy to see the water on the tables too, because the service left a lot to be desired. Had to ask multiple times for drinks and it seemed like they were out of a lot of things on their list. I hope this place sticks around because, with a few improvements, it would be a perfect spot to bring out-of-towners or just a group of friends to enjoy the city.
(3)Dave H.
Our second visit was a big disappointment. Went tonight to see REVIVAL - A TRIBUTE TO THE ALLMAN BROTHERS BAND. When I bought my general admission tickets I was told that the doors open at 8:30 PM. When we arrived at 8:35 we found out that they had been letting people in for some time already. Then I find out that there are no seats available. I complained to the manager that I bought general admission not standing room tickets. He got rude and tried to blame the band. I didn' t buy the tickets from the band I bought them from the venue. They gave me a refund for the tickets but I am still out the parking fee. Music Box Supper Club sold the tickets under false pretenses. A very deceitful practice. They knew that they would not have a seat for every ticket sold. It would be okay if they revealed before I bought the tickets that they weren't actually general admission tickets but there was absolutely no indication that we would be expected to stand. Unless they change their deceptive ticket sales I will not be back and cannot recommend this place.
(1)Laura W.
The only positive thing I can say about this place is that it's very nice and has beautiful rooms. There are two different rooms that they have. The downstairs room is smaller and cozier, while the upstairs room holds a lot more people and is very nice. The service was absolutely horrible and the food was mediocre and over-priced. We were there for the Bob Dylan Tribute band, which were very good by the way, but it was hard to enjoy a concert when the service was so awful. We were there from 7pm until 11pm and only received one drink from our waitress...ONE. It took her about 30 minutes just to first come to our table to take our drink orders. I also ordered another drink after our meal and it was over one HOUR before she finally moseyed back over to our table just so I could inform her that I had ordered a drink over an hour ago and wondering where in the heck it was. It's fine if there was perhaps a misunderstanding or miscommunication (since it was loud and all in there) if she didn't hear that I did want another drink; I'm mad about the fact that our waitress didn't even bother to come check on her tables for an entire hour to see if she could get us more drinks or anything. It also took a good 30+ minutes to get our dirty dishes cleared from the table. Half of our table spent the whole night next to the bar to try and get better service from there, which they said was slow as well but not as bad as the table service. We arrived earlier than our friends so we grabbed a drink at the bar downstairs first, where my boyfriend's drink (jack and ginger ale) was $5...upstairs she tried to charge us $12 for it!!!! At first we thought she charged us for two of his drinks, but no that was for ONE drink; I was shocked!! I told our waitress about it and she said "that's how it rang up in the computer." Well....then you need to figure out why there's such a large price difference between bars and straighten it out. Not to mention he said there was barely any alcohol in his drink. She also messed up two of our friends checks/orders, too. Overall, it is a great concept for dinner and a concert, but the service is horrendous and none of us will be back unless they get their crap together and get some good servers in there.
(1)Chris S.
Awesome! Great music, great food, great service! If I could give it 6 stars, I would!
(5)M W.
First thing to note for those of you reading these reviews - this place is brand new. It just opened the week of 8/11/2014. That being the case (and I was aware of this before we showed up) I was not expecting perfect, or even great at this point. Just because a restaurant/venue has rough patches the first weeks (or even a month or two) doesn't mean that it is going to continue to have difficulties. Knowing that there would probably be "issues" didn't stop me from going there, however (I'll go anywhere within driving distance from Columbus to see Bruce Cockburn perform). With that as a preface, here's what we think about the place. It was easy to find for an out-of-towner. Don't bother with the valet parking, especially on a weekday and if you arrive in plenty of time - the pay lot is literally right next door. Yes, there is a desk when you arrive into the building - they are there to direct you straight up to the performance space or into the restaurant, wherever your destination may be. It wasn't confusing, it just expected you to speak to a human for 12 seconds if you didn't already know where to go (if you did know you could ignore them and walk right past). We booked a table at the downstairs restaurant rather than eat in the performance space. We had a reservation, and were immediately seated. The servers did seem a bit harried, but nothing too bad, and it took them 5 minutes to initially talk to us and take our drink and apps order, and about another 8 minutes for all of that to arrive. My cucumber- gin cocktail was very good. The "Belgian" fries with truffle and parm were okay - I've had better, the fries could have been cooked crispier to my taste (probably why they arrived so fast). Note to the chefs - if you are going to be cute and call them Belgian rather French, they need to be served with mayo rather than catsup. Husband had the cold corn bisque, which was excellent, and I had the caprese salad with was just okay, which was disappointing during the height of tomato season in Ohio (obviously ice-cold refrigerated tomatoes, which is a big no-no). All of that was enough to fill us up. Done in time to get upstairs for the performance. Upstairs - well, if it is an act that I really want to see, and I can't see elsewhere, we'll be back. The acoustics and sight lines were great, no complaints there. But the space is really really tight. Believe me, they have crammed as many tables as they possibly can in there. I dislike sitting sideways on a chair for 2+ hours so I can look at the stage. I was literally sitting with my knees against the side of the chair beside me with my arm resting on the back of the chair of the person behind me at the next table. If we do ever come back, we'll opt for the back of the room at the bar seating area that faces directly forward - further from the stage, but not sitting crooked for the duration of the show and you can easily get up and walk over to the bar and get yourself a drink without some big commotion. So, hopefully the kinks will get worked out to make the performance space bit more comfortable.
(3)Christian B.
Won't be open long based on tonight's experience. Waited for twenty minutes for a server once we were seated. When we finally got our drinks, the Cosmo was flavorless and my Moscow mule variation was a mojito. Then our water showed up. Pork belly and Tuna tartare appetizers were very basic and boring. Cancelled our entree orders. Nothing special on the menu but the price range is way too wide. The view of the river is great but the interior looks really cheap. I wish them luck but don't plan on them being around very long without some major changes.
(1)andrew s.
Didn't eat the food, but did really enjoy the concert! SERVICE: If servers are "harried" it's because they have a large space to cover and they don't want to be obtrusive. I thought our server was great. I had a beverage within a few minutes of sitting down. Menu is limited upstairs, didn't see but would imagine it has more options in the downstairs dining. People next to us liked their food and had no complaints. VENUE: The place has a high ceiling and is squarish in design, so I was very skeptical about the sound. We saw polyphonic spree there, which has a ton of band members an everything right down to the harp was crisp and balanced. It IS a supper club, and spree was probably not the best band to see there. I imagine jazz, blues, folk, and generally mello ambiance music will all play well there, but if you want to jump around and dance in a mosh pit, this is not your place.
(5)Marianne L.
First time here. What s great addition to the waterfront! Saw Ernie Krivda with his band along with great singers. Great food too. We will be back!
(4)Bob B.
a very nice venue,overpriced food(what are you gonna do?),but excellent service by jillian,every employee that I spoke to seemed happy to be there . I will return again...
(4)Dave M.
I have been to the Music Box a total of three times. It's a great place to see a show for those of you, like me that actually like to sit and enjoy the music. The concerts I have have seen have been great and I hope they continue to cater to this type of acoustic music. The service has been steadily improving and though the drinks may be a bit pricey you have to separate the fact that you are downtown and that goes with territory. Parking is close and the views are tremendous. This being said, the food is very overpriced for what you get and though what I did get was tasty I have taken to eating prior to. I don't mind the community table concept but I would enjoy a little more space. The tables are very cramped and the venue does get crowded making it tough to navigate. All in all I will be back and I hope to see more old " hippie" music at the Box. Definitely come to enjoy the music, make a new friend ( but not have to sit in their lap) watch the musicians from a seated position and if your lucky like me actually meet and talk with the artist. Keep on truckin' Music Box. Can't wait for some summer shows.
(4)Ann P.
My husband and I enjoyed a great time at the Happy Hour at the Music Box Supper Club. The food was delicious and there was a good selection of well priced drinks. We had martini's and cosmos and they were very good. Service was also great. The bonus round was the great view of the river and Cleveland! Be sure to check out this great new Cleveland venue!
(5)Anne M.
We saw the Frank Sinatra review on Feb. 8, 2015. The venue is very upscale and the singer was great. That's about it for the positive review. We arrived at 7:15 and could barely make it to our table. All the tables were crammed together to get the biggest audience possible. We could not even get out of our seats once we arrived. I ordered a Bacardi and coke--they don't have Bacardi! The rest of our party ordered drinks that took 30 minutes to arrive. We were told there was only one bartender! Our server took our meal order at 8:00 p.m. The food arrived at 10:00 p.m. The place was totally understaffed and our poor waitress was running around apologizing to all the people who were upset about not getting their food order. We probably would have been better off not ordering food. When it finally arrived, the flatbread was cold and tasted like cardboard, the appetizers were greasy and just so-so, and the pasta was so overcooked, it tasted like mush. My husband ordered the pasta with chicken and artichoke. There was ONE artichoke piece in it. I ordered the same entrée and received a vegetable pasta instead. Since I cannot eat mushrooms, I had to send it back and ended up eating half of my husband's soggy, overcooked pasta. I definitely think the venue could be a great place to hear good music, but don't order food or drinks! The management needs to get its act together or this will be another "out of business" location in the flats.
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