Just had the deluxe beef burrito and quesadillas with chicken for carry out, it was delicious as usual. If you have the time, grab a margarita or 3 and some beers they have good deals.
(4)
Arick S.
You either love Mexican food or you don't. This is a classic establishment full of Mexican dishes that Americans love to eat. If someone asked, I'd go there again. They had great deals on margaritas and the flan knocked it out of the park. Get the El Ranchito burrito with flan. No regrets there.
(4)
WT F.
Good people, great margaritas, and really good food. Deluxe Burrito with Picadillo(shredded beef) is way better than chipotle. Best of all, the waiter offered me their house made salsa verde, which was the best I've ever had. Great heat and flavor. This is a neighborhood gem.
(5)
Marty S.
My wife and I when here today for lunch today, for the first time. The service was good as was the food. We will be going back.
(4)
Doc P.
Very good authentic, home cooked Mexican food. We eat here all the time. And sometimrs we pick up food to take home. The service id usyally excellent. And the priced are reasonable.
(5)
Diana S.
We love it here. Food is great & the service is fast & friendly!! Those Buffalo Wings are better than BW3!
(5)
Roth M.
Yeah, so I've been there a few times. The food is not that great. Mind you, it's not terrible, just not that great. Getting left at the altar is what gets this review dropped down a couple pegs. After I was just left sitting at the bar at El Rancho Grande (Beechmont Levee) for over 20 minutes without being acknowledged, I came to El Ranchito. There was a sign inside the door that said "Please wait to be seated" so I stood there for 4-5 minutes while various employees swirled about. Finally a girl asked me if I needed something, and I pointed at the sign and said, "I'm waiting." and she said, "Oh, Ok, I didn't know.". And there I awkwardly stood for another 4-5 minutes until I just walked out. All I needed was a spot at the bar and a burrito. Apparently that's a tall order tonight. 2 places couldn't provide this bare minimum for me, and here are your reviews. ¡Feliz Navidad!
(1)
Ken S.
Great service. My partner asked for an entree not on the menu and was pleasentlly accomadated. The salsa had a kick to it the maragaritas seriously were worth trying. This will be our go to non chain mexican resturant.
(4)
Noah F.
This was a while ago... but I found 2 dead moths in their salsa.... Just saying. Never Again.
(1)
M B.
Try the chorizo quesadilla, it's great! Sometimes you just want quick cheap bland Mexican food for lunch. And when you do, you should really go to El Ranchito. It's not spicy, so if you think Mexican food has to be spicy to be good, or you need spicy food to prove some point about your tolerance levels, you will probably be disappointed. Even the mole is pretty bland, which I didn't think was possible. But that's not a bad thing, in my opinion -- spicy food is good but bland food can be good in different ways, and I still think El Ranchito serves good food. I've tried a healthy sampling of the menu and nothing has disappointed. I've only gone for lunch, and I think it's a very good value for lunch with very reasonable prices for food that satisfies the craving. I'll keep coming once or twice a month.
(3)
Jason B.
My wife and I eat here at least once a month. This is our favorite mexican place in town. The margaritas are top notch and the serving sizes are overbearing.
(5)
Bj H.
El Ranchito has the most authentic Mexican food I have found in Southwest Ohio. I moved to Ohio from San Diego, CA several years ago. I couldn't find a Mexican restaurant anywhere. Eventually, they started to appear. I think I have tried most of them and always return to El Ranchito. The food is indicative of Baja California with a nod to seafood and they even have Machaca. I know of only one other restaurant in Dayton serving Machaca! The frijoles are great and that is the real test.
(5)
Tim S.
El Ranchito has a few things going for it. Our waiter service was super-fast. The bar area looks quite large, with both ample bar space and lots of tables in the middle. I want to come back some time to sit at the bar with friends. El Ranchito had a few things I really didn't like. The salsa is runny and lacked any real punch to it. The cushioning in my booth seat seemed like it had made a run for the border. I can't really say much about the food. It was just average. I had some cheese enchiladas that were not the star of the dish. They didn't leave a lasting impression or create an urge in me to go back and have more. The refried beans were also a disappointment. I've had better at many other Mexican restaurants. I did like the rice. So if you want a plate full of rice for dinner, El Ranchito is the place for you!
(2)
Ben N.
Several years ago there was yet another terrible TV commercial for one of those interchangeable diet-beer spritzers, maybe Miller Lite. The product was contrasted with imaginary diet-beer spritzers, whose drinkers exclaimed, "I can't taste my beer!!" Those misguided drinkers were advised to switch to the flavor-packed diet beer being advertised. Well, at El Ranchito, "I can't taste my food!!" After two visits to this place, the blandness is quite noteworthy. I'm talking about my-tastebuds-seem-like-they-just-stopped-working bland. The salsa that comes with the chips? It tastes like canned crushed tomatoes with a pittance of onion and cilantro thrown in. The rancho beans? Seems like beans out of a can with no seasoning. The chile verde? It takes quite a feat of cooking to make pork taste this dull. And on and on..... The frustrating thing is that the food actually looks pretty good when it's placed in front of you. And we sampled some beef fajitas. The strips of beef were so overcooked and tough that I believe we could have fashioned a plate of them into a nice strong rope. I exaggerate only marginally. El Ranchito isn't inexpensive enough to get away with such blandness. Many of the entrees clock in at 11 or 12 dollars. The positives: --As at most local Mexican joints, certain giant draft beers are offered at really cheap prices. --The portions are massive. --The chips were actually crispy and good. --The colorful and cheery decor is more enticing than the local Mexican average. --The service has been competent. But El Ranchito brings up the question again: Why are so many of the Mexican restaurants in the Cincinnati area so mediocre?
(2)
Chuck H.
This place is a mainstay in our roster if eating out. They're fast, have good drinks, and great guacamole. Food isn't gourmet, but definitely tasty, and the atmosphere is social, fun, and kid-friendly. (For the folks that say it's bland--you can order their food spiced any way you'd like... They keep low key so that it can appeal to the masses--I just use the plethora of sauces they have at the table to spice the flavor up!)
(4)
Deb S.
A family favorite. Great service from friendly staff. Food is always good and plentiful.
(4)
Debbie M.
Searching, searching, searching...... I have 3 Mexican restaurants near my home and I just can't make any of them work for me. One has fine food but is too loud (kitchen noise). The second has a fine space but the food is sub par/boring /over processed. The third serves flies on the side (seems dirty). I have been rotating between the 3 trying to make it work out. Frustrating! Great News/ Headline: My Search Has Ended . I found El Ranchito in Anderson . The space was large with high ceilings. The atmosphere felt festive without ANY abrasive kitchen noise. We were seated at a CLEAN booth topped with hot crisp chips and standard salsa (no flies). I ordered mole enchiladas . They were filled with savory chicken that was plentiful, tender, and seemed like a mom might have shredded the chicken by hand ( not processed). I loved the sweet mole sauce served with a side of rice and re-fried beans (naturally). YUM. Large soft drink cups and attentive table service made our lunch exactly so. So, so good. I have found a spot to satisfy my cravings for good straight up Mexican (ish) food. Finally!
(3)
Marshall H.
I'm dropping the "One Star Hammer" on El Ranchito for several reasons. I can put up with slow service if the food is good, mediocre food if it's cheap, and cheap food if it's fast. What the four of us got last night was garbage food and garbage service at expensive prices. Burrito - no flavor Fajita - bland Chile Colorado - Is this chile? Is this ketchup? Nope. I think it's corn starch with Red food dye. Huevos Rancheros - raw egg Service? Whenever they were good and ready. It took 40 minutes to get our food last night. We got the bill promptly. It was wrong, but prompt! I didn't suffer any food poisoning, which is the only plus. There isn't a chance I'll return here. Any of the other five Mexican restaurants in the area have to be better. I'd actually take Taco Bell over El Ranchito. Taco Bell: the cheap and fast option.
(1)
Erica A.
I was a little weary of going here because of the iffy reviews I read, but I had an awesome coupon so I gave it a shot. I actually quite enjoyed it. The salsa was a little runny, but still really good, just spicy enough, and it being offered in a little jar with 2 bowls meant the b/f could make his portion even spicier. I thought the food in general was great, too. I had what was essentially a seafood chimichanga and b/f had a beef burrito, the portions were pretty fair, his burrito was huge. It's def not a traditional mexican fare restaurant, very TexMex setting. I had a frozen Midnight Margarita to top of the dinner, which was delicious. The server we had made sure our soda and water was always refilled and was pretty attentive. The only thing I had an issue with was when we first walked into the restaurant, we didn't know which way to go, and the hostess and another waiter just sat there staring at us, we had to approach them and say "Hello," to get some type of help with seating.
(3)
Ryan V.
The hardest part about eating at a lot of places and writing reviews for them is writing reviews for the most mediocre of them. Like, for example, El Ranchito. What can you say about a Mexican restaurant that is perfectly average? My wife and I used to go here when we first moved to Cincinnati because it was one of the closest Mexican restaurants around that wasn't named Taco Bell. I've tried a number of menu items, and I can absolutely say it all tastes like Mexican fare (or should I say "fair?" Hahahahahohohohhehehe......sigh). The ambiance is "restaurant." The service is up and down...which is a little unusual because most Mexican restaurants I have been to excel in this category. But nothing I tried on the menu really ever struck a chord the way some of the food at other Mexican restaurants have (say El Rancho Grande or Cazadores). My advice would be, if you live nearby it's probably "good enough" if you don't want to have to drive an extra 10-15-20 minutes to someplace you consider "great."
(3)
Amy G.
We had an early dinner on a Monday night. Nice, large, cheerful restaurant. Clean. Nice bar area, dining areas are broken up into sections. I got a bottomless Diet Pepsi, my hubby a draft beer. Chips-nice and warm, not too salty. Good salsa. You could see the cilantro and green onions. The server gave us each a little bowl and the salsa came in a little vase like container. We could each use hot sauce to spice up our salsa. I got the deluxe burrito with ground beef, he got their special burrito with beef steak strips in it. He thought the steak was very good quality. This restaurant puts the beans and rice in the burritos. It makes for a large burrito. Both burritos were very tasty. We enjoyed them. They also serve the usual combination dishes. We did notice that "extra" chips and salsa were listed on the menu at $2.50. Not sure what that meant. Overall, a good experience.
(3)
Derek G.
Service was only so-so, but the free chips and salsa made up for it for sure! Good queso as well! The fajita burrito was also very good! Family favorite.
(4)
Sam N.
This place isn't bad...it's just not that amazing. You get a lot of food for the price you pay. Vegetarian options and free chips and salsa. The interior could use some work...
(2)
Kate M.
The only reason I would give this restaurant one star is because my Carne Azada was delicious, when it came out, actually hot, the second time. We thought we would try somewhere new this year for Cinco de Mayo. We arrived at 5:50 and were seated right away, ordered margaritas, so far so good. We order our food everything is fine. We get our food and it is downhill from here. The waiter never comes back to check that everything is ok, which it is not. We have to flag him down because one entree is completely wrong. He leaves and I discover that my carne azada is cold. He does not come back until the other entree is fixed. At this point I am understanding, they are busy, which I gather is not normal for them. Finally everyone has their food, it is correct and hot. This is where things get really bad. We are completely finished eating for about twenty minutes and we have not seen our server since the last entree was brought out hot. And I don't mean he just hasn't been at our table, we literally didn't see him. I am typically a very understanding customer if someone is running around working hard, but this was not the case. After twenty minutes of just sitting waiting, I go find the manager. She is at the front of the restaurant talking to a hostess. I tell her that we are finished with our meal and we need our check, since we have been waiting twenty minutes. I also let her know that our server has made himself scarce the whole night, and about the troubles with the food. She says something along the lines of we are busy, the kitchen is busy. I know I get it, its Cinco de Mayo, mexican restaurants are going to be busy. She never once apologizes for the food problems or poor service. I walk away because that is not how you treat your customers. I walk back to our table and see that other people in our same area are upset as well. One lady actually is raising her hand to try to get a refill on a coke that has not been filled in twenty minutes. Like I said, its like he just disappeared. They also told us that they had problems getting everything they ordered, like sour cream. The manager actually had to come and refill their drinks for them, then before they could say anything to her she dropped the drinks and turned and walked around. At this point I fully expect the manager to be either working on getting us our check or talking to our server about it but no, we continue to wait. The hostess then comes around to the table where we are sitting and asks if everything is ok. We tell her no it is not and all the issues we have had so far. She then gives the same sorry excuse that it is busy. Well, if you didn't care then don't ask. At this point one of the other girls gets up and gets me a to go box and tries to talk to our server who is by the kitchen. She gets turned away by the hostess. Finally, we got our check, which included guacamole that we never got. We didn't fight it because we were dying to leave.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
If you enjoy Taco Tuesday, then you have officially fallen in love with the Mexican Food. The main grain of Mexican cuisine is maize. Also known as corn, maize is grown for the past 9000 years after the crop was discovered by the people in Mayan civilization. Mexican empire flourished when they started growing beans, tomatoes, chili pepper, sweet potato and cactus. Till this date these ingredients are used in cooking authentic Mexican dishes and drinks.
Great use of spices, fresh chili pepper dishes like fajitas, tortilla chips, corn chips, salsa, chimichangas, burritos, nachos and quesadillas are invented in America. But when you are looking for authentic Mexican food then you must find a restaurant in the city that serves Rajas con Queso, Garbanzo in a Guajillo Chile Sauce, Pork Filled Chiles Rellenos, Chiles en Nogada, Molcajete Salsa, Pico de Gallo and Frijoles de la Olla. An eye-opening fact – Mexican don't like their food hot. They use fresh chili and other spices to create a flavor that lingers in your mouth.
Mexican food is great for those who are Gluten Intolerant as they use Corn instead of wheat in most of their dishes. Also, you can easily find many beans based Mexican dishes. Another dish which didn't get similar glory as tacos or nachos is the Mexican hot chocolate. If you love something hot on a chilly day, then go for Mexican Hot Chocolate. On merry days, you can enjoy the authentic Mexican Drinks like Tequila, Mezcal, Tecuí, Sotol, Bacanora, Charanda, Posh O Pox, Puebla and Pulque. Mexican Cuisine is for people who enjoy strong drinks and hearty meals.
Sammy S.
Just had the deluxe beef burrito and quesadillas with chicken for carry out, it was delicious as usual. If you have the time, grab a margarita or 3 and some beers they have good deals.
(4)Arick S.
You either love Mexican food or you don't. This is a classic establishment full of Mexican dishes that Americans love to eat. If someone asked, I'd go there again. They had great deals on margaritas and the flan knocked it out of the park. Get the El Ranchito burrito with flan. No regrets there.
(4)WT F.
Good people, great margaritas, and really good food. Deluxe Burrito with Picadillo(shredded beef) is way better than chipotle. Best of all, the waiter offered me their house made salsa verde, which was the best I've ever had. Great heat and flavor. This is a neighborhood gem.
(5)Marty S.
My wife and I when here today for lunch today, for the first time. The service was good as was the food. We will be going back.
(4)Doc P.
Very good authentic, home cooked Mexican food. We eat here all the time. And sometimrs we pick up food to take home. The service id usyally excellent. And the priced are reasonable.
(5)Diana S.
We love it here. Food is great & the service is fast & friendly!! Those Buffalo Wings are better than BW3!
(5)Roth M.
Yeah, so I've been there a few times. The food is not that great. Mind you, it's not terrible, just not that great. Getting left at the altar is what gets this review dropped down a couple pegs. After I was just left sitting at the bar at El Rancho Grande (Beechmont Levee) for over 20 minutes without being acknowledged, I came to El Ranchito. There was a sign inside the door that said "Please wait to be seated" so I stood there for 4-5 minutes while various employees swirled about. Finally a girl asked me if I needed something, and I pointed at the sign and said, "I'm waiting." and she said, "Oh, Ok, I didn't know.". And there I awkwardly stood for another 4-5 minutes until I just walked out. All I needed was a spot at the bar and a burrito. Apparently that's a tall order tonight. 2 places couldn't provide this bare minimum for me, and here are your reviews. ¡Feliz Navidad!
(1)Ken S.
Great service. My partner asked for an entree not on the menu and was pleasentlly accomadated. The salsa had a kick to it the maragaritas seriously were worth trying. This will be our go to non chain mexican resturant.
(4)Noah F.
This was a while ago... but I found 2 dead moths in their salsa.... Just saying. Never Again.
(1)M B.
Try the chorizo quesadilla, it's great! Sometimes you just want quick cheap bland Mexican food for lunch. And when you do, you should really go to El Ranchito. It's not spicy, so if you think Mexican food has to be spicy to be good, or you need spicy food to prove some point about your tolerance levels, you will probably be disappointed. Even the mole is pretty bland, which I didn't think was possible. But that's not a bad thing, in my opinion -- spicy food is good but bland food can be good in different ways, and I still think El Ranchito serves good food. I've tried a healthy sampling of the menu and nothing has disappointed. I've only gone for lunch, and I think it's a very good value for lunch with very reasonable prices for food that satisfies the craving. I'll keep coming once or twice a month.
(3)Jason B.
My wife and I eat here at least once a month. This is our favorite mexican place in town. The margaritas are top notch and the serving sizes are overbearing.
(5)Bj H.
El Ranchito has the most authentic Mexican food I have found in Southwest Ohio. I moved to Ohio from San Diego, CA several years ago. I couldn't find a Mexican restaurant anywhere. Eventually, they started to appear. I think I have tried most of them and always return to El Ranchito. The food is indicative of Baja California with a nod to seafood and they even have Machaca. I know of only one other restaurant in Dayton serving Machaca! The frijoles are great and that is the real test.
(5)Tim S.
El Ranchito has a few things going for it. Our waiter service was super-fast. The bar area looks quite large, with both ample bar space and lots of tables in the middle. I want to come back some time to sit at the bar with friends. El Ranchito had a few things I really didn't like. The salsa is runny and lacked any real punch to it. The cushioning in my booth seat seemed like it had made a run for the border. I can't really say much about the food. It was just average. I had some cheese enchiladas that were not the star of the dish. They didn't leave a lasting impression or create an urge in me to go back and have more. The refried beans were also a disappointment. I've had better at many other Mexican restaurants. I did like the rice. So if you want a plate full of rice for dinner, El Ranchito is the place for you!
(2)Ben N.
Several years ago there was yet another terrible TV commercial for one of those interchangeable diet-beer spritzers, maybe Miller Lite. The product was contrasted with imaginary diet-beer spritzers, whose drinkers exclaimed, "I can't taste my beer!!" Those misguided drinkers were advised to switch to the flavor-packed diet beer being advertised. Well, at El Ranchito, "I can't taste my food!!" After two visits to this place, the blandness is quite noteworthy. I'm talking about my-tastebuds-seem-like-they-just-stopped-working bland. The salsa that comes with the chips? It tastes like canned crushed tomatoes with a pittance of onion and cilantro thrown in. The rancho beans? Seems like beans out of a can with no seasoning. The chile verde? It takes quite a feat of cooking to make pork taste this dull. And on and on..... The frustrating thing is that the food actually looks pretty good when it's placed in front of you. And we sampled some beef fajitas. The strips of beef were so overcooked and tough that I believe we could have fashioned a plate of them into a nice strong rope. I exaggerate only marginally. El Ranchito isn't inexpensive enough to get away with such blandness. Many of the entrees clock in at 11 or 12 dollars. The positives: --As at most local Mexican joints, certain giant draft beers are offered at really cheap prices. --The portions are massive. --The chips were actually crispy and good. --The colorful and cheery decor is more enticing than the local Mexican average. --The service has been competent. But El Ranchito brings up the question again: Why are so many of the Mexican restaurants in the Cincinnati area so mediocre?
(2)Chuck H.
This place is a mainstay in our roster if eating out. They're fast, have good drinks, and great guacamole. Food isn't gourmet, but definitely tasty, and the atmosphere is social, fun, and kid-friendly. (For the folks that say it's bland--you can order their food spiced any way you'd like... They keep low key so that it can appeal to the masses--I just use the plethora of sauces they have at the table to spice the flavor up!)
(4)Deb S.
A family favorite. Great service from friendly staff. Food is always good and plentiful.
(4)Debbie M.
Searching, searching, searching...... I have 3 Mexican restaurants near my home and I just can't make any of them work for me. One has fine food but is too loud (kitchen noise). The second has a fine space but the food is sub par/boring /over processed. The third serves flies on the side (seems dirty). I have been rotating between the 3 trying to make it work out. Frustrating! Great News/ Headline: My Search Has Ended . I found El Ranchito in Anderson . The space was large with high ceilings. The atmosphere felt festive without ANY abrasive kitchen noise. We were seated at a CLEAN booth topped with hot crisp chips and standard salsa (no flies). I ordered mole enchiladas . They were filled with savory chicken that was plentiful, tender, and seemed like a mom might have shredded the chicken by hand ( not processed). I loved the sweet mole sauce served with a side of rice and re-fried beans (naturally). YUM. Large soft drink cups and attentive table service made our lunch exactly so. So, so good. I have found a spot to satisfy my cravings for good straight up Mexican (ish) food. Finally!
(3)Marshall H.
I'm dropping the "One Star Hammer" on El Ranchito for several reasons. I can put up with slow service if the food is good, mediocre food if it's cheap, and cheap food if it's fast. What the four of us got last night was garbage food and garbage service at expensive prices. Burrito - no flavor Fajita - bland Chile Colorado - Is this chile? Is this ketchup? Nope. I think it's corn starch with Red food dye. Huevos Rancheros - raw egg Service? Whenever they were good and ready. It took 40 minutes to get our food last night. We got the bill promptly. It was wrong, but prompt! I didn't suffer any food poisoning, which is the only plus. There isn't a chance I'll return here. Any of the other five Mexican restaurants in the area have to be better. I'd actually take Taco Bell over El Ranchito. Taco Bell: the cheap and fast option.
(1)Erica A.
I was a little weary of going here because of the iffy reviews I read, but I had an awesome coupon so I gave it a shot. I actually quite enjoyed it. The salsa was a little runny, but still really good, just spicy enough, and it being offered in a little jar with 2 bowls meant the b/f could make his portion even spicier. I thought the food in general was great, too. I had what was essentially a seafood chimichanga and b/f had a beef burrito, the portions were pretty fair, his burrito was huge. It's def not a traditional mexican fare restaurant, very TexMex setting. I had a frozen Midnight Margarita to top of the dinner, which was delicious. The server we had made sure our soda and water was always refilled and was pretty attentive. The only thing I had an issue with was when we first walked into the restaurant, we didn't know which way to go, and the hostess and another waiter just sat there staring at us, we had to approach them and say "Hello," to get some type of help with seating.
(3)Ryan V.
The hardest part about eating at a lot of places and writing reviews for them is writing reviews for the most mediocre of them. Like, for example, El Ranchito. What can you say about a Mexican restaurant that is perfectly average? My wife and I used to go here when we first moved to Cincinnati because it was one of the closest Mexican restaurants around that wasn't named Taco Bell. I've tried a number of menu items, and I can absolutely say it all tastes like Mexican fare (or should I say "fair?" Hahahahahohohohhehehe......sigh). The ambiance is "restaurant." The service is up and down...which is a little unusual because most Mexican restaurants I have been to excel in this category. But nothing I tried on the menu really ever struck a chord the way some of the food at other Mexican restaurants have (say El Rancho Grande or Cazadores). My advice would be, if you live nearby it's probably "good enough" if you don't want to have to drive an extra 10-15-20 minutes to someplace you consider "great."
(3)Amy G.
We had an early dinner on a Monday night. Nice, large, cheerful restaurant. Clean. Nice bar area, dining areas are broken up into sections. I got a bottomless Diet Pepsi, my hubby a draft beer. Chips-nice and warm, not too salty. Good salsa. You could see the cilantro and green onions. The server gave us each a little bowl and the salsa came in a little vase like container. We could each use hot sauce to spice up our salsa. I got the deluxe burrito with ground beef, he got their special burrito with beef steak strips in it. He thought the steak was very good quality. This restaurant puts the beans and rice in the burritos. It makes for a large burrito. Both burritos were very tasty. We enjoyed them. They also serve the usual combination dishes. We did notice that "extra" chips and salsa were listed on the menu at $2.50. Not sure what that meant. Overall, a good experience.
(3)Derek G.
Service was only so-so, but the free chips and salsa made up for it for sure! Good queso as well! The fajita burrito was also very good! Family favorite.
(4)Sam N.
This place isn't bad...it's just not that amazing. You get a lot of food for the price you pay. Vegetarian options and free chips and salsa. The interior could use some work...
(2)Kate M.
The only reason I would give this restaurant one star is because my Carne Azada was delicious, when it came out, actually hot, the second time. We thought we would try somewhere new this year for Cinco de Mayo. We arrived at 5:50 and were seated right away, ordered margaritas, so far so good. We order our food everything is fine. We get our food and it is downhill from here. The waiter never comes back to check that everything is ok, which it is not. We have to flag him down because one entree is completely wrong. He leaves and I discover that my carne azada is cold. He does not come back until the other entree is fixed. At this point I am understanding, they are busy, which I gather is not normal for them. Finally everyone has their food, it is correct and hot. This is where things get really bad. We are completely finished eating for about twenty minutes and we have not seen our server since the last entree was brought out hot. And I don't mean he just hasn't been at our table, we literally didn't see him. I am typically a very understanding customer if someone is running around working hard, but this was not the case. After twenty minutes of just sitting waiting, I go find the manager. She is at the front of the restaurant talking to a hostess. I tell her that we are finished with our meal and we need our check, since we have been waiting twenty minutes. I also let her know that our server has made himself scarce the whole night, and about the troubles with the food. She says something along the lines of we are busy, the kitchen is busy. I know I get it, its Cinco de Mayo, mexican restaurants are going to be busy. She never once apologizes for the food problems or poor service. I walk away because that is not how you treat your customers. I walk back to our table and see that other people in our same area are upset as well. One lady actually is raising her hand to try to get a refill on a coke that has not been filled in twenty minutes. Like I said, its like he just disappeared. They also told us that they had problems getting everything they ordered, like sour cream. The manager actually had to come and refill their drinks for them, then before they could say anything to her she dropped the drinks and turned and walked around. At this point I fully expect the manager to be either working on getting us our check or talking to our server about it but no, we continue to wait. The hostess then comes around to the table where we are sitting and asks if everything is ok. We tell her no it is not and all the issues we have had so far. She then gives the same sorry excuse that it is busy. Well, if you didn't care then don't ask. At this point one of the other girls gets up and gets me a to go box and tries to talk to our server who is by the kitchen. She gets turned away by the hostess. Finally, we got our check, which included guacamole that we never got. We didn't fight it because we were dying to leave.
(1)