I am a fan of Uno's Corporation so I was rather disappointed with this restaurant. It's a hit or miss with service. We've been here a total of 5 times. Usually the service is great and the food it very good. Uno has a fairly inventive menu and good drinks. Our last experience was that the hostess wasn't around for 10 minutes at the door and when she did arrive she indicated we should eat at the bar instead (despite it being a slow night). All of which we were confused and left. I blame the management of the restaurant.
(2)
Andrew A.
Uno is franchise that wins my admiration. Their deep dish style pizza is a good alternative to the NYC variety and their menu offers much that is tasty at reasonable prices (helpful calorie counts beside each dish on the menu). Pasta in their Alfredo sauce, like what comes with the chicken cordon bleu, is particularly comforting. Best, is the staff, from the general managers who make an effort to have you feel at home there to the attentive and friendly wait crew- a star being the oft-cited Emily who is reason alone to come spend an evening there.
(5)
Mohammad H.
It seems like UNO's isn't doing a very good job of catering to the yelpers here. I think I knew this before I went here, but I didn't take it into account. The choice for me at the time was either UNO's or Shake Shack, and I had enough Shake Shack for the month. So we sit down, my two friends and I. Staff seemed a little chatty, which wasn't unexpected considering it was rather empty. But when we did get our menu, it didn't take long for the waiter to come ask us for our choices. I guess that's not a problem for most, but we were BARELY in our seats. So we ask him to come back later. Then he comes back an eternity later. /facepalm. We end up ordering mozzarella sticks and created our own deep dish. The mozzarella sticks were good. I don't know how to quite compare degrees of quality of mozzarella sticks. But they tasted good for all I knew. The deep dish pizza came in the pan it was baked in and was awesome. I've never had chicago-style pizza before, so I'm hoping to go to Chicago sometime soon to really appreciate the style. It's really a different sort of meal compared to NY style. Anyways, it went down pretty easily, and was surprisingly filling. Pricing should be a little lower, but whatever, that was arbitrary. I will try out some of the other UNO's in the city when I get a chance.
(3)
Leslie R.
This is a quick trip on the C train for me. Very convenient. This is my go-to place when ever I want to get out of my neighborhood and just hang out while eating good food! I'm a fan of their quesadillas, fettuccine alfredo and brownie bowl! I give the service a 2 in half stars (more attentiveness would be nice). Over all everything is pretty good.
(3)
Jordan L.
If you're ordering pizza, go for the deep dish. Don't get the thin crust. The thin crust tasted a bit like frozen pizza. Not that good at all. You know Jim Gaffigan's lady audience voice? I'm imagining some of you saying "oh that's not nice". Just trying to give you a helpful tip! I'd like to point out that I hate to sound negative in online reviews. I don't want to appear to be one of those people that had a tiny bad experience and gives a place one star, or anything like that. It might make me look like one of those unhappy people that go online to let out all their rage and ridiculous emotion, but in reality I hope this place can improve a bit. It is a chain restaurant, so you might be best served going somewhere truly local and original. But if you get a Caesar salad and a deep dish pizza, you'll be golden. Just don't mess it up and go for the thin crust. One good thing about this place is that they actually have big booths, so it's not tight seating for tall people like me like in a lot of New York restaurants.
(3)
Catalina A.
I'm pregnant, in my first trimester, so the only thing I want or can eat is pizza, pasta and bread. Uno's was the perfect choice for lunch. The pizza did not disappoint, but everything else did. The waitress took 10 minutes to get to our table. Then, bad attitude and all, she took our orders and didn't come back for another 10 minutes with our simple drink order. None of the dirty tables around us were ever cleaned, until our food arrived. Then our absentee waitress decided to break out the smelly cleaner and scrub all around us. Cheese, tomato, crust, and cleaner. Yummy. Next time, I'll get take out. or delivery (A pregnant girl has to have her pizza!)
(2)
Scott Y.
I'm a little embarrassed to have eaten at Uno, as I always bash people who eat at chain restaurants in the culinary capital of the world, but the fiancee wanted Uno, and I have learned that it's best not to get between a woman and her cravings. So I went to Uno. I have to say, my meal wasn't half bad. I had a chicken cordon bleu pasta. The chicken was very tasty. The pasta could have used a little work, as it didn't really have much in the way of flavor, but they didn't skimp on the chicken. So that's OK. I also had an Italian wedding soup. This was a little disappointing to me. It had beans in it. Italian wedding soup doesn't have beans in it. Typically, I wouldn't knock a place for using an ingredient that I just don't happen to like, but in this instance, I think that they deserve to be criticized, because the ingredient is not supposed to be part of that particular dish. To me, it's like if you ordered a chicken noodle soup and it had French fries in it. The margaritas were pretty impressive for a non-Latin restaurant, by the way, and our waiter was excellent.
(3)
Whitney B.
sangria is weird
(3)
Pierre S.
Fried cheese sticks: frozen, reheated Deep dish pizza: frozen, reheated Stay home and bake yourself a frozen pizza, it'll be better. I am not exaggerating. Our pizza was barely warm in the center. Oh and the restrooms stunk really bad.
(1)
Royal V.
Sigh... Where do I start. We were so disappointed and disgusted with this location we will hands down never go back !! unnecessary wait time, then after having waited 1+ hour (after being told it was 10 mins) we were given a table that couldn't have a high chair b/c it was on the isle!! WTF!! If your stuck up ass would've told us that before making us wait 1+ hour we would have taken a table instead of a booth!! Freaking airhead! The service SUCKED- Food was cold simple drink orders were messed up- service was SLOW (mind u it was not a busy night) WTF were they doing ???? We came in at 8ish was seated by like 930ish and left the restaurant like after 1am!!! Listen the Unos in Parkchester in the Bronx had much much better service AND we went on a Saturday evening and everything went smooth, food was hot and tasty, drinks were good and our waitress was good. Can't say the same for this locale!! Avoid at all means!!!
(1)
Kirsten S.
OK, so it's a chain. Moving from suburbia to Manhattan, I have been retrained to bypass chain restaurants in favor of all the other amazing options, but I came here once and I have been back a few times. The menu is robust and has a good, frequently updated selection of food. Of course, being a Chicago grill, the pizza is thick crust. That's kind of nice when most restaurants have the thin crust NY style and you want a change. What I really like is the unlimited soup and salad lunch special. Unfortunately, it only works during lunch hours Monday-Friday, but it's a nice option that offers a lot of variety. I love their clam chowder (probably my favorite of all their soups), and they have nice fresh salads with excellent dressings. Finally, the breadsticks that come with the soup and salad are made out of pizza dough, and I love them! My main reason to come back would be for the lunch special, but it's a pretty good chain.
(3)
Ryan D.
This place contributed to my west side nightmare this past Saturday. Since I tried out a new AMC and it ended up being horrible (re: last review) I figured, I'll go to Uno's! That will make my night better! Yeah, don't ever put all your hopes and dreams into any Uno's you haven't been to before. Super bad idea, and I totally should have known better. This place lacks all the charm of it's east side equivalent (STILL my favorite Uno's in the city) - it looks nice from the outside, but it is very small and condensed once you get inside. The bar area is off to the right, which the more restaurant-y side of it is off to the left. When I entered, the restaurant wasn't too crowded but all the staff seemed busy. I'm sure there's a lot of to-go orders from that place, but it was still a good 10 minutes before anyone even TALKED to me. That? Was not cool. A polite, "please wait one minute!" was really all I was looking for. This very cute waiter man named Kevin was the one who noticed me, ended up seating me, and turned out to be my server. He was the only good part of this place. He asked if I wanted to sit at the bar. I said no, but in retrospect probably should have. The bar part of this location was actually kind of cute. The restaurant part? Not so much. It's like the corner of horror. Anyway, I ended up getting a salad, a beer, and muh Rattlesnake Pasta. These horrible people were screaming to my right in spanglish (they kept alternating languages). I found out that one of them worked a night shift at a hotel - more info that I really wanted to know. I asked Kevin to just package up my food- I had to get the hell out of there. It gets two stars because Kevin's presence made me give it an extra star. I gave him a nice tip, because he really tried to make this horrible place better. Probably would have been more okay had I not gone solo, but I can eat at east 86th st. one alone all the time. I should be able to at this one at well. Really disappointed.
(2)
Jazmine R.
By far the WORST place I EVER had dinner. I took my son to the movies and thought humm Uno's nice friendly place to take him. WORST IDEA EVER!!! Very poor service, looks like management is all over the place. My waiter SUCKED, she never came to check on us, she has no excuse because it wasn't busy, another thing I asked her for napkins after I was sitting there for about an hour and when she came to me she had snot running down her nose. CLEARLY I lost my appetite and asked for my check and went home.
(1)
Bear S.
Drinks were week and poorly made and when they arrived so did annoying little fruit nats. We went especially for the deep dish. Unfortunately what we got was thin crust with high walls. On the plus side our server Art was very prompt and pleasant.
(1)
Emily A.
I'm not a fan of chains but I allowed myself to be dragged here a couple of times by my friend who only eats at places that gives free refills. The food is okay, pretty salty, so the free refills do actually come in handy. However on my third or fourth visit after eating the chicken fingers I got violently ill. NOT fun. Also made me wonder how I could have possibly gotten food poisoning from chicken fingers that were frozen mere minutes before being served to me. I didn't wonder for long, as images of disgustingly dirty kitchens popped into my head. So that was that.
(2)
Joseph R.
I've been going to the UNO by third avenue(on the east side of manhattan) ever since I was a kid and I've got to say that this UNO is nothing like that one in terms of service and portions. I had went there with a group of five friends since we just happened to be on the west side at the time and just wanted to find the nearest place to eat. When I saw that an UNO was nearby I figured that would be the best option as I've never once had a problem with service(at least on the one with the east side). Firstly, our waitress came to our table only twice the entire time we were there. The first time to take our orders and the second time to give us our check. She had other people serve us food and replace our drinks( which they only did once.) The portions at this one are considerably smaller(half the size of anywhere else) and the service sucks! I ordered a regular deep dish pizza for $10, which on the east side UNO is normally about 6"-8" in diameter. Here, the size of a regular deep dish is literally 4 inches in diameter. Take both your hands and form a circle with them and that is the size of the pizza you are paying $10 for. That isn't the worst of it though. The guy who replaced our waitress came up to me and asked me if I was the one who bought a big pepperoni pizza and I said yes I ordered a pepperoni pizza. He then returned with my pizza which was the normal 6-8inch diameter deep dish I had always gotten on the East side. I took a slice and began eating it but before I could move onto my next slice he GRABBED the pizza pie from my table, handed me the smaller size one and told me "You said you ordered the bigger pizza!" before he walked off. The single slice of pizza I received from the "bigger" pizza was the size of the ENTIRE $10 deep dish pie I received. This UNO gives the chain a terrible name and is an absolute rip off. Avoid at all costs!
(1)
Rusia L.
I arrived +1 and the front desk had many employees all doing other stuff. I.e.) on the phone .I asked a nearby waiter who was the host and she said she would help later. 2 groups of total 7 ppl walked in and 2 staff members finally put us on their "list". So far.. not good
(3)
A.E. G.
Stop knocking this place, simpletons! This is a better pizza than most NY places. It beats the following popular places hands down: Rays, John's, Joe's. The meat combo pizza is amazing. I finish every drop. Then I know to get the Peanut Butter Cup dessert. If Noah could only save two pizza places, this would be one of them. To the Critics, what are you thinking? 1) One guy is pissed about the "Clam chowder soup. No clams...watery with lots of potatoes. Beef Stew was basically a tiny bit of stew poured on top of a mound of mash potatoes." Do you really think this is a smart thing to order at a place named "Pizzeria Uno Chicago Bar & Grill"? 2) To the guy upset that "The ceiling was dripping and the seats were drenched!" --NO PAIN NO GAIN. What do you think this place is, Daniel? 3) To the guy who says, ""the only part I loved was their gigantic cups of Diet Coke" -- I have a great suggestion for you, it's a chain called Loews. You can get a great big Diet Coke there.
(5)
Brenda M.
Came for snack hour and enjoyed yummy small dishes for cheap and an alcoholic beverage. Ordered the cheese deep dish- ok, lacking some flavor. Buffalo quesadilla- yum. Gaucamole with chips- ok, also lacking some flavor. Ordered the shaker's choice drink- ended up with a regular margarita on the rocks. Enjoyed it. Would return for snack hour.
(3)
Brenda S.
Never Heard of this chain before, but ate here after the museum. I thought it was deeelicious! I had the chicken milanese dish, came with greens and kalamata olives and it was sooo good. It looked more like a salad, but it filled me up. sevice was great. I would definately eat here again.
(5)
Suzanne G.
Ugh. Why did I go to this place? Oh right. I had been at the Museum of Natural History for so long and was keeling over in pain from starvation... Uno was the first thing we saw leaving the museum so we made a beeline for food. Any food! Their pizza is mediocre and the burgers looked wimpy. The worst thing in the world is a wimpy burger. The only part I loved was their gigantic cups of Diet Coke... although our waiter wasn't attentive enough on the refills. True, we did come at an off-time (4pm) but we had to physically go into a back room to find our waiter shooting the sh*t with other staff members to ask him for our check. I'd like to say I'd never go here again, but it IS the closest thing to the Museum and desperate times call for desperate measures. I wouldn't be surprised to find myself in the same predicament again! I just hope next time we don't have to go through all the back corridors to find our waiter!
(2)
Erez H.
There is no excuse for going here in NYC. Plenty of interesting and better places that aren't available in nationwide chains.
(1)
Sera R.
We went to the American Museum of Natural History and after a few hours of walking around we were STARVING! Not really familiar with the area the first thing we found was UNO. I was disappointed. Now I have been to UNO's before, in Forest Hills, and Bayside. But we had to wait like 20 minutes for a seat, and the place was virtually empty! Then on top of that they gave us seats that were soaking wet! The ceiling was dripping and the seats were drenched! We asked to be reseated so we got stuck sitting next to 3 noisy families with kids! The food was good, but that could have been the hunger. We ordered drinks, and they couldn't make a simple martini. Not that they were out of the ingredients! For a martini! A staple drink of any bar! I was really disappointed in this place.
(2)
Khashayar F.
I went to UNO with my friend who just came back from chicago and pizza was nice. It is totally different from what you get usually in new york. It have thicker crust with more feelings. I like it although I'm a big fan of New York Think crust pizza but enjoyed try the chicago style once, The drink are weak in This place and don't order any sea food because the pictures of the sea foods are must better than what you get. In general, Order your pizza and come out. The service was very good.
(3)
Gina Y.
My friends and I opted for Pizzeria Uno for a group lunch because (1) its location, (2) its generality - you can't go wrong with pizza, even with the most picky eaters in tow, and (3) its wallet-friendly lunch special. But those are just about the most redeeming factors this place has to offer. We knew they didn't take reservations, but we called ahead anyway, since we had a large party. About half of us arrived on time, but we weren't allowed to be seated until our whole party was there. Now, at 12:00 pm on a windy Thursday afternoon, the place was deserted. Were they worried the place would fill up within the next 15 minutes and regret giving us the corner booth they had already set for our party? They managed to appease us by offering us a spot at the bar. We were the only ones sitting there, but it took some calling out and prodding before the bartender offered us a drink menu and took our orders. A friend and I ordered a specialty drink, which sure packed the flavor but definitely lacked the punch. Before I could do much complaining about it, the rest of our party arrived and we were seated to what we assumed would be a nice and easy lunch. The service was horrendous. We didn't receive enough menus, but no one came to supply us with any extras. Our server never came to ask if we were ready to order; we had to flag him down after a while, and he said he thought we would need extra time because we were a large party. After taking the first order, which included an appetizer, he excused himself from our table by saying that he'd like to put in the appetizer order first before continuing so that it would be out in a timely manner. Um, but what about the rest of us, who might like to order appetizers as well? As my friends and I shot each other furtive and confused looks, I spotted our server running around, delivering entrees to a table that had been seated after us. When he came back, a good while later, we explained that we'd prefer to have our order taken all at once. We got that done and taken care of, and as the meal progressed, the usual marks of poor service appeared throughout the afternoon: dishes and glasses not cleared from the table, waters not being refilled, requests for condiments and dressings not being addressed. At the end of the meal, when we were ordering desserts, cameras were being passed between my friends and I, and our server stopped taking orders and offered to take a group picture, perhaps to compensate for the fact that our service was terrible. But once the picture was taken, instead of continuing taking our orders, our server turned away to put in our orders and I had to call out to him to remind him that we weren't done ordering. From start to finish, our meal took two and a half hours - which is unacceptable, considering that the lunch special is advertised as being hot and ready in ten minutes flat. Luckily, none of us had anything planned for the afternoon. Otherwise, the management might have been inundated with countless complaints. For what it's worth, this place does the job as a chain restaurant. I might be back, if I'm in a party of two or less, looking for a cheap lunch special. Otherwise, I'll opt for one of the other bajillion pizza places located around the city, all of which will probably beat the experience I had at Pizzeria Uno.
(2)
Tempest B.
Uno's is one of the few chain restaurants I give my time to. I love pizza, and NY style pizza is great, but sometimes I need my Chicago-style deep-dish fix. Though this isn't as good as the stuff I can *actually* get in Chicago, it's pretty great. They have other good offerings, too; including sliders. But really, I'm only here for the Prima Pepperoni. This particular location is good. There are certainly better restaurants in the area. So, if you're not jonesing for Chicago pizza specifically, I'd skip it. The neighborhood is pretty well-stocked, you just have to know where to look (Amsterdam...). As a place to go when visiting the museum, it's way better than the food court there. It's also an okay place to hit right before going to Shakespeare int he Park.
(4)
Richard K.
Just walked out of the Natural History and being tourist looking for some grub, this was the first place we encountered. Can't be that bad right? Wrong. The waitress had the driest, most sarcastic humor and couple that with all of us being a bit hung over from a late night of drinking put everyone in a weird mood. She was fishing for a smile and were weren't having it! We just prayed she wasn't going to spit in our food. Food was terrible! Clam chowder soup. No clams...watery with lots of potatoes. Beef Stew was basically a tiny bit of stew poured on top of a mound of mash potatoes. Pot pie, top crust of the pie on top of a mound of mash potatoes. I'm beginning to notice a pattern here. Lots of potatoes.
(1)
Johnny B.
I was dragged to Uno's by a friend. I have eaten Uno's once before in Boston and it wasn't very good there. Its a typical Italian chain restaurant. Not any more exciting than the Olive Garden. I only had the half pizza appetizer which was good as a snack, but everything in here is way overpriced. Service was pretty lame, waitress seemed annoyed to be waiting on us. I wont be going here again, even if someone tries to drag me here!
(1)
Cat J.
Like other reviewers, came here to eat before trekking at the Museum of Natural History with a group of 10. Had some good deep dish pizza pies and topped it off with a sizzling apple pie a la mode cake for my friend, whose birthday was that day. Learned that I'm not a fan of deep-dish pizza, period. I don't know what the defintion of a good deep-dish pizza is, but every deep-dish pizza I have tried (Pizzeria Uno's, Pizza Hut, anything) is not my thing. However, the service was good, and the waiter was cute.
(3)
Jigar P.
Had to wait an eternity for a table. And then again for the food to arrive!! The pizza was not bad, but I have had better. The service is lousy. Go to this place only if you can spare 2-3 hours!!
(2)
shawn s.
i want to stand outside this restaurant with a megaphone, warning potential customers to SAVE THEIR SOULS in our frenzy to find a chicago style pizza in nyc, we decided to try out uno's, against our better judgment. however this is NOT the beloved pizza you will find at uno's (giordano's, gino's east, etc) in chicago. we waited an eternity for a table with a screeching sea of children from the natural history museum (the tourists must keep them in business) . the first ominous sign was that *no one* seated around us had actually ordered a pizza. the next disturbing sign was when the waiter was *surprised* that we had ordered a deep dish pizza. after waiting half an hour for mozzarella sticks that could have been made in my toaster oven, our last glimmer of hope was that the pizza would at least be decent. WRONG! i have never been so disappointed with a pizza in my life. At least at pizza hut they are honest -- you plunk down $7 and you know you're going to get a shit pizza. i'm ok with that. but to charge $17, make you wait for an hour, call it "chicago style", and then plop down something that makes domino's taste gourmet? that's just CRIMINAL guess i'm just gonna stick with big floppy new york pizza from now on ...
(1)
cecille p.
going to the museum of natural history, mom had to bail out and stayed here to eat and rest...no choice of place since she is tired so hoping food is good as i recognized it as a chain. nontheless, it was alright.....we left her and back shortly after checking out the museum...
(2)
Nicole H.
I was in the area working late and was absolutely famished come 1am. Looking around for a decent place to eat, I recognized Uno's and decided to stop in for a quick bite. It has been my experience in the past that they are a pretty decent chain restaurant. I ordered a Miller Lite which the waitress explained they did not have due to the fact that they were a small Uno's, and do not carry all beer products.. Ok whatever, I settle for a Bud Instead. I ordered the shrimp scampi which by all means was basic. I am not culinary genius, but I surely could've whipped this one up myself. About half way through my meal, I notice the waitress and hostess cracking up about something and pointing outside.. They then turn to me and say "hah so funny, the girl outside is puking like crazy!" Ok so here is where I rest my case; If I choose to dine with you, upscale establishment or not, I do not want to be included in your employee rants about god knows what, nor do I want to be informed about the girl "puking like crazy" while I eat. I will return to an Uno's somewhere down the line as I love their pizza and burgers. However, let it be said that this is not the Uno's I will return to.
(2)
Rene H.
I don't consider myself one of those people that jumps at the opportunity to write a scathing review, but my lunch with three coworkers here was abysmal. We were looking for a quick place to grab a meal. I am shocked at how unprepared they were to handle a small group for lunch when the restaurant was not crowded. Everything that could go wrong over the course of a meal did. Firstly, we sat down and weren't attended to for close to 20 minutes. When our waiter finally came, we all asked for water. After making a joke about not having any water, it then took close to 15 minutes to get water for our table. They brag about having meals in 10 minutes or less but nothing came out for close to 30 minutes. Two of us ordered salads. Neither of our salads came before our meals. Uno's is suppose to offer a reliable, semi-standardized eating experience. No one in our party was expecting gourmet or high-end NY pizza, just a fast, courtesy eating experience. The meals that came were substandard for fast food. I ordered the Farmers Market pizza. If I were affiliated with a farmers market I would ask, UNOs to kindly remove the association between that pizza and people trying to offer fresh and tasty produce. I was sharing that pie with a coworker that had to leave because the food took to long and he had to return to work. He said that he needed to force himself to eat the food. The salad that I ordered, which I asked to be boxed did not look appetizing when I decided to have it for a snack an hour later. I think the lesson here is when you go to a place that serves low quality imitation food you get low quality imitation service.
(1)
Luis C.
A local favorite! Can't go wrong with the menu: Great salads, ribs, burgers, pasta. Try the Spinacolli (not in the new menu) and get a draft beer. Service is great, specially late at night. Closes at 1am in the weekdays.
(5)
Cesar R.
We came to unos hoping they could have space for my family of 23..and they did! It was already so packed that night that we were told maybe an hour wait..but we were all sat separately within 30 minutes. The hostess Maria was so nice to me and my family making sure at least some of us sat near eachother, I was surprised at how well they made it happen with all of us. Out waiter edwin was great and so was the food..we will recommend this place again and will be coming back soon. Thanks to them for a great family night!
(5)
Jolie A.
This place is awesome. Our server, Alex, was very friendly and extremely attentive. One of the best experiences I've had in New York thanks to Alex. He was very knowledgeable with the menu and also very accommodating. His friendly demeanor will not be forgotten. I'll happily recommend Uno Pizzeria not only for their great deep dish items but mostly for the fantastic service that will be given. The Chicago style deep dish was delicious. The Rolling Rock beer & Pomegranate Margarita were so good!
(5)
Amanda D.
I don't really know what the allure was that prompted co-workers and I to lunch here twice over the past couple of months, but I think that'll be it for us. We were left unsatisfied with the quality of both our appetizers and pizza the first time we visited. Our appetizer platter was a lot of stuff that was reheated rather than freshly fried and our deep dish was relatively flat and flavorless. We all went the pasta route this past time around and though that was an improvement for sure, our dishes overall were pretty bland and, again, overpriced. Not worth the money for a very sub par experience in an area with so many other great options.
(2)
Axis V.
Went here today for lunch during my break from college classes. Usually, when I bite down on my Thin Crust Cheese & Tomato Pizza, I find the rest of the cheese being dragged down with what I bit down on. Today was much better. The pizza was better than usual, the Oreo Cookie Frozen Drink was spot-on, the Mountain Dew wad refreshing, and to top it all off, that Deep Dish Cookie Sundae was like a piece of heaven. A little pricey, this place has an inspection grade of "B" posted on the front, and the seating's a bit limited (hence the missing fifth star). But, I still love UNO Pizzeria. P.S. Steer clear of the Chicken Thumbs...
(4)
Shweta P.
Good service, mediocre food. The 2 for 12 menu seems great but isn't all that. The pizza really does taste like frozen pizza and the Mac and cheese was so damn dry I felt like I was eating plain pasta straight out the pot. Really wanted to like this place but the only good thing i tried was the tropical smoothie.
(2)
Lamar O.
Love the deep dish! Farmers market deep dish (we alternated it with red sauce not white sauce) and número uno deep dish is definitely an addiction. However when I went a month ago, it did come out a bit cold and not as warm and crispy as the UNOs in RI. Take out deal 2 for 1 is great!
(2)
Ayami S.
If I had a chance to redo this afternoon I would not eat here. The management was fairly rude (hostess and I'm assuming manager) when our waiter moved us to another table away from a hysterical child. Both came to our table asking us to get up after we were already placed there by our waiter, who apparently didn't have the 'authority' to move us, as if it was our fault we were seated there. They didn't offer us another table or said "I'm sorry this table was reserved" they both angrily just came to our table after we got silverware and told us we can't sit here because it was for another group. The manager then guilted us about not waiting to sit next to a screaming child saying this is a family restaurant after the other group was already seated. Hostess was pretty cold before anything happened and then gave us angry glares for a mistake that wasn't even our fault (we didn't pick the table!) and when I thanked the manager for accommodating us he ignored me and walked away. Mood was already set for us. Our waiters were nice but the food reminded me why I don't like chain restaurants. I haven't eaten at Uno in around 6 years so I was surprised to eat pizza that tasted like it was microwaved, no exaggeration. I've had frozen pizza that tasted just like this, I couldn't believe it. It was very cheap which was good so at least we didn't feel ripped off. Great for families with young children, not a good option for anyone else.
(1)
Jason O.
Staff blamed me for their seating snafu (insane). Food tastes like frozen pizza. The best part was when I left.
(1)
Yoav E.
Had a quick lunch here on a Sunday at 1pm. Place was busy but there was no wait and service was great the whole time. Sure, the food is not amazing but it's good and affordable, there's a great beer selection and I recommend it for families with kids.
(4)
Rosa O.
Came here for some sustenance before a day of museums. We were seated quickly and our food didn't take too long, both of which were appreciated. I tried the Mediterranean farro salad and the classic Chicago deep dish - so good!! On the flip side, our server didn't seem too knowledgeable and my water glass was empty most of the meal. Bummer.
(3)
Zach P.
Although they're menu is a few pages that are filled with food that sound appetizing. I was so disappointed with not only the food but the quality of the food. If this is what Chicago food is suppose to taste like, I doubt I'll ever be visiting Chicago.
(1)
Rebecca R.
Favorite Uno's location by far! These folks are super friendly and accomodating. Food is not the best but the shaker's choice margarita during happy hour was tasty and very strong. The quality of Uno's food has gone down substantially. Dough tastes of flavorless cardboard..just not good. We had: Quesadillas (inedible, watery and flavorless) Lobster roll (gross, dry) Potato skins (clear winner of the night) Service was excellent!
(4)
Jim L.
Don't judge Uno by this place. Uno Chicago Grill's been going downhill everywhere over the last few years. It's not the same place as Pizzeria Uno in Chicago, and it's suffering from being a growing chain. The attention to detail has gone by the wayside. The cheese is cheap, the sauce is too sweet, and the crust on the pie I had the other day was too oily, undercooked, and didn't rise. The edge crust was like a cracker, the undercrust like raw dough on a cracker. Someone said it's like eating a frozen Uno pizza, and that's not far off. So why did I give it even two stars? Because I'm not in Chicago and this is as close as it gets, and a bad Chicago pizza is usually better than no Chicago pizza.
(2)
Kate O.
Was traveling and wanted to try something that isn't on the west coast, where i live, and stumbled across this place. I haven't had that good of pizza in a long time. The deep dish pizza was perfectly executed. I had a chicken one with articoke hearts, spinach and chicken! OMG! I ate half a pizza. Then I split the chicken ceasar salad with my husband. It was exceptionally delicious!
(5)
Gigi S.
Service at this place kinda sucks. Ordered buffalo wings for appetizer. Didn't get any water or side plates for the wings. I had to eat them right off of the plate they came in and it took what seemed like an eternity for my main dish. Waiter off in la-la land. This place needs to get it together.
(2)
Cassandra K.
i'm a chicagoan, and i have no idea why the one time i went to new york i went to a chicago-based pizzeria. regardless, service here was terrible. the food was decent, and not made like how it is in chicago which was surprising as its a chain. disappointed!
(2)
Sal T.
My friends and I came to try out a new place to eat and we entered with a positive attitude. Right from the start we waited at least 10 minutes for a waiter to come to our table. Then my friend ordered a dish and it came with a hair in it! He finally just canceled that order and ordered a main menu. Anyway all the food took 30 min to arrive and we didn't order desert. Who knew how long that'll take?! Do not dine here unless you want to be disappointed.
(1)
Edwin G.
It's a nice place for a quick eating with friends, Family or before movie
(2)
Ananda W.
Worse than Blah. I ordered the thin crust pizza...it was terrible... Dry, bland and it was served cold-ish. There are zillions of pizza places in NYC so I can only blame myself for choosing a restaurant reminiscent of the poor-man's version of Applebee's. I was hungry and clearly wasn't thinking about quality. I ordered a Shirley Temple (first one in years) to cheer myself up but it too was a disappointment... how does anyone mess up a Shirley Temple??? On a positive note, the waitress allowed me to charge my dying iPhone pretty nice of her. I almost feel bad writing this review from it... Almost.
(1)
Angelina J.
Pizza arrived via delivery with live cockroach.
(1)
Mark R.
My go to when i need my deep dish craving out of the way...yes its a franchise but idc :)
(5)
Jamie A.
I think if you're going for the pizza, you're going to be fine. My experience with this location was abysmal. My boyfriend and I had spent the morning at the museum and when we left, it was a freakin' monsoon outside. We were starving and that's really the only reason we wound up at Uno. I've always liked their pizza but we were having pizza later for dinner with friends so we figured we'd order other stuff. The waitress came to take our drink orders - she even wrote them down and then I said "Can we get an order of the mozzerella sticks also please?" and my boyfriend was all "Yeah, the crispy cheese dippers' and the waitress REPEATED it and WROTE IT DOWN. Seemed fine. She came back with drinks and took our lunch order. 20 minutes later our lunch arrived and our cheese sticks never did. So I said, "We never got our mozzerella sticks" She looks at me and says "Uh, You didn't ORDER any." I was like "We ordered them when we ordered our drinks" and she was all "NO, you didn't order them." and started to walk away. Then she turns back and goes "Do you want me to put the order in now?" No. Are you serious? No apology or offer to check and make sure maybe SHE forgot to put the order in. Just "You didn't order them" Ugh. So our food. It sucked. I mean, they are known for pizza and I ordered a burger so I guess that's my fault. But the burger was dry and bland. The bun was so dry it sucked about 80% of the moisture out of my body. My boyfriend had some crazy mac n cheese thing. It was incredibly bland. Our waitress came back once to ask if we were ready for our check. Never to offer refills or dessert or anything. I spend the rest of the afternoon pissed off that the rain drove me to eat at a crappy chain restaurant when we had limited time in the city.
(1)
Sheira C.
Been here a few times with my husband usually a great time, but the last time we visited had to be horrific. We say at the bar and the bar tender was wonderful but upon finishing our meal, drinks and getting ready to leave a water bug (huge roach) popped out from under the bar. The bar tender screamed and made it worse, we asked for the manager and she acted as if our bill shouldn't have been comped. We were told something along the lines of its New York City they are every where (seriously?!) we were disgusted other than that the service was great but the roach ruined the entire experience.
(1)
Rebecca H.
Chicago pepperoni pizza excellent!!! Also had the pizza skins which were delicious. Bar top tables can be a bit crowded if there is a wait because the people waiting stand between you at the bar tops and the bar. Not cool. Nice server both times we visited. Also, called and gave review on first visit and got $10 off next visit. Nice extra.
(5)
JoAnna D.
Stopped in for dinner after a leisurely afternoon at the Museum of Natural History. It was only about 6pm on a Saturday night, so I think we may have lucked out by beating the heavy dinner crowd. There were a few larger groups waiting, but since there were only two of us, we opted for the bar area & walked right in. The food was pretty much standard for Uno's. Nothing special, but no complaints. You get what you expect in a chain restaurant. Our food came out quickly, our drinks were refilled, & we were well-attended. Our food was hot & delicious. Our waitress was really friendly & made our experience that much more enjoyable. Overall, no complaints ... but no raves either. I wouldn't avoid Uno's, but I wouldn't go out of my way for it.
(3)
Keith T.
I first had Uno's deep-dish pizza at its original Chicago location last year. Chicago, thankfully, does not have a law requiring calorie counts to be included on menus. I was able to enjoy my pizza in peace, unaware of what it was doing to my waistline. But craving pizza, I wandered into Uno's UWS location a few weeks ago. I had to scrape my jaw from the floor when I saw the tally: something like 2,400 calories for half a deep-dish pepperoni pie. Good god. Luckily, I hadn't eaten breakfast, so I splurged and ordered and ate and enjoyed and was happy. Seriously. This pizza is DELICIOUS. But I couldn't eat anything the rest of the day. There really is something to be said for NOT putting calorie counts on menus. Life is so much more enjoyable. Also, I'm confused by the horrible reviews of this place. "Bad service wah wah wah." What were you expecting? Honestly? It's a chain pizza joint. End of story.
(4)
John M.
Overcooked food consistently. Never had a good meal here and am often dragged here for some function. Sadly the people are very nice. I'm hoping they take care of this.
(2)
Lenny B.
Sorry not into franchises
(3)
Tom M.
Stopped in here after a stop at Central Park. UNO is usually a decent stop if you have kids.....they have a decent kids menu....plus there's always pizza. I love the potato skins appetizer. I had a burger, it was ok...was overcooked....definitely was not medium like I asked. The deep dish pizzas really didn't do it for me. Had a bite of one with broccoli and spinach.....it also had tomato sauce. I prefer my veggies on a white pie..did not really like it with sauce. The service was not too attentive. One of our party asked for a knife, by the time she came back with it they were just about done with their meal.....they cut the meat with a fork. They served one of the ice Teas without ice and we had to ask several times to get some ice. Just a note...the bathroom situation sucks here. There is one male/female one on the main floor and a slightly bigger bathroom downstairs.
(2)
Melanie F.
Today Saturday May 3, 2014 we stopped in at this restaurant and it was not too busy people were eating and there were available tables. We were told it would take a minute or so to get the table ready and we were escorted to our table right passed the bar to the left. It appeared to be a very tight cramped spot under a stairwell. I asked if we could sit at a booth and they said they were reserved for parties of 7 or more so I said okay what about the table to the back or a table on the other side and he replied that they were also reserved. We said thank you and said we would go someplace else and he said okay. Really!?! I would NOT Recommend this place That's the service they give to customers. We had a wonderful brunch at Isabella's with superior service.
(1)
Freya S.
Had dinner here last night after spending the whole day at the museum. MY OH and I were famished when we walked out of the museum and thank god Uno's was right around the corner. He had the Primo Pepperoni deep dish and I had the Chicken Milanese salad. The food didn't dissapoint at all.. actually it hit the spot and it tasted so much better than the Uno in Astoria! I even had to steal a slice from my OH..which melted in my mouth.... Our waiter was really nice and our food came out really quick.
(3)
Hollis J.
Great FAMILY restaurant and perfect for SATURDAY NIGHT DATES with YOUR FAMILY. Happy hour Margarita was surprisingly good and only 5.00. Waitress, Emily, remembers you and what you like! WAY TO GO! It was a little too loud, but most restaurants are these days. Seated quickly and food served quickly too. I like this place. Not fancy, but certainly not a fast food dive.
(4)
Faith W.
My waiter totally didn't want to be working. Dunno his name but I am pretty sure he hates his life and his job. Thanks for robotically doing your job.
(1)
Sherman A.
So, sat down at the bar and ordered food. The bar tenders are so sweet! However, when ordering, the $6 pizza is SUPER small and don't order their mac&cheese. It is a macaroni and cheese LET DOWN! Just stick with the pizza, and you'll leave satisfied. Good luck tryna get a cab out here on the corner tho.
(3)
Toya M.
This does NOT taste like the one in Chicago. I had just got back from Chicago and was craving some deep dish pizza. My first time trying Uno's was in Chicago the week prior. I have always ate at Gino's East (Yummy) or Giordanos (Yuck). I ordered the individual from the Chicago location and it tasted like a heated frozen pizza. The rest of the family ordered a custom pizza and it tasted delicious. So I thought I would do the same at the NYC location. I was quickly seated when I arrived. I got to the Uno Chicago thinking I would order a small size instead of an individual. But I thought the small would be too large for me and I don't eat leftovers so I opted for the individual. It didn't appear to be reheated frozen pizza, but it tasted like it. The crust was hard and difficult to cut into. The sauce tasted like a bottle of Ragu pizza sauce. The Chicago Uno's sauce tasted great. I was very disappointed in the pizza at the NYC location. I could have made the same pizza at home with a jar of Ragu. I would like to point out that they have a huge menu. Pizza isn't the only option. But as a Midwesterner who is not a fan of NYC pizza and love deep dish, that's all I wanted to order. I looked around the room and most of the patrons were NOT eating pizza. That says a lot. The service was ok. The waitress took all day to give me the bill. I put my coat, hat and gloves on and practically stood up so she would know I was ready to go. The only highlight of the night was the busboy making goo goo eyes at me. He flirted with me all night. (I guess I still got it.)
(2)
Abbey V.
Mrs: Now that I have had the pleasure of having authentic NY-style pizza, I can simply not tolerate anything else. However, I was out with a friend who was craving Chicago-style, and chose Uno. Immediately our group was sat in a room filled only with screaming little kiddos. While normally, I would not mind, it was the fact that there were many empty booths available that had just not yet been wiped down. The reason this review is two stars versus one, is due to the service. We had a very attentive waitstaff who, within minutes, seated us elsewhere once they noticed the noise. We tried the mozzarella sticks and their traditional deep dish, both of which were less than mediocre, with the mozzarella sticks not being heated all the way through. However, again, the waitstaff was great - deserving of their own star.
(2)
K K.
Below average even for Pizzeria Uno standards. Not to mention, walked by there last night and it had been posted "CLOSED" by the NYC Board of Health. Not a great sign (figuratively and literally).
(2)
Patti D.
My delivery receipt included: My full name full address COMPLETE CREDIT CARD NUMBER - yes, EVERY digit Credit card expiration date, and MY EMAIL ADDRESS! .
(1)
Eric S.
Its a Uno Chicago Grill chain...nothing special...meh...
(2)
Scott H.
My wife and I come here for dinner about once every 2-3 weeks. We really enjoy the food and find the wait staff to be far more attentive than other similar restaurants. Emily is the best of the best! We would definitely recommend the Columbus Avenue Uno Pizzeria & Grill.
(5)
Nell S.
The four stars are for the fact that UNOs was great with handling our group. We were looking for a place that could accommodate a group, and keep things on budget too. Awesomeness on both counts. The two price fixe menus they showed me were both under $20 (plus tax & tip). The one we picked included unlimited soft drinks, an appetizer, choice of entree, and choice of dessert. Super great value, and our server was fantastic - refilling drinks before we even quite finished, and kept the meal moving along, without hurrying us. Feeling like I failed both her & all of the yelp community by not remembering her name, sorry! The only reason I can't give a full five stars is because the food is really just good/ok.
(4)
Arturo C.
Bartender sucked. Was too busy eating his meal at the bar to provide good service. I continuously had to wave him down to get his attention. And it's not like he was busy with other customers. I guess it didn't help either that he had a plethora of chest hair protruding from his shirt. Gross! The food isn't bad, and I'm a sucker for their desserts. Warm, soft cookie, oozing melted chocolate, and ice cream? Yes Pwease!
(3)
Matthew M.
It's a nice cozy restaurant/ pizzeria. My bf and I both enjoyed pasta. Mines was shrimp with fettuccine pasta, delicious! However, despite the fact that it was super cheesy. It contained a lot of oil, which I didn't like. Subtracting the oil, it was very good. According to my bf and his cousin. Theirs were very good as well. The appetizers were delicious. I would go just for that. The waiter was very friendly, and the wait was not long at all!! Maybe because it was Sunday. Anyways, I would try it again.
(4)
Haneul Y.
Dropped in after a visit to the Museum of Natural History, and pretty shocked by the terrible customer service. I've always been a fan of the Uno chain, and I will continue visiting Uno -- just not this particular branch. When my friends and I entered, we didn't even get a word's greeting. The hostess just glanced at us, didn't speak to us for about ten minutes, and then finally someone came to seat us. If that was the worst of it, I wouldn't have given it a second thought, since they were likely busy. But after we were seated -- note, they seated US -- while we were waiting for our food, one of the passing servers looked at me, SHOVED my chair in, and told me nastily not to get in the way. Excuse me? My chair was not even jutting out from the table, I was seated as close to the table as I could get without being uncomfortable. If my seat gets in the way, then don't seat me there. That's not even the end of it. Our waiter was nowhere to be seen after taking our order, and when I asked for a check, the passing server sighed and gave us this look as if we were personally offending her by asking to pay for our food. The food was quite good -- more so than usual even, which helped take some of the irritation away -- but it also took quite a long time to get out. Overall, a very very horrible experience. I wouldn't have tipped at all if I wasn't sure I'd be physically assaulted if I didn't do so. Avoid this place like the plague.
(1)
Lauren S.
Standard Uno Pizza restaurant. I've been to these before and they are all pretty much the same. The pizza was good, not too greasy and exactly what we ordered. My issues were: the staff were there to socialize with each other only. I think they forgot they had customers to serve and spent majority of the time swearing, giggling and gossiping at the host station. Also the layer of dust along the top of the booths was a bit off putting. As for some of the negative reviews: it's a Chicago style pizza restaurant. If you don't want that sort of pizza don't bother going.
(3)
Michele R.
Stopped by for lunch with the family before heading to Museum. Serving portions for lunch specials was ridiculously small. You are better off ordering the appetizer sampler. Prices are a little more than I expected for such a limited menu. If you go on a weekday for lunch expect large loud groups of summer youth groups. Lastly, there is one restroom for both men & women to share, which is not so sanitized. Surprising esp for the location.
(3)
Umair K.
Since I live in Canada everytime I go to states I like to treat myself to a slice of UNO pizza. I have done the same in San Francisco, New York, Georgetown (D.C). It's a great place to meet up with family and friends.
(4)
simon t.
The place was decent. The soups were good , and kids happy with their meal. Staff was courteous although a little bit bitchy. I would not go out of my way to come back, but would definitely stop if I was around again.
(2)
Christopher K.
A 2.5-star rating that I just cannot bring myself to round up to 3. You're in NYC, people; home to the very best pizza in the world. Why anyone would waste a meal eating at Pizzeria Uno is beyond me. And yet, that is exactly what I was forced into doing today. A trip to meet my in-laws in the City with the kids to go to the Museum of Natural History ended up including a lunch at Uno. It was not up to me, and I have learned in these types of family situations that it's best for me to keep my mouth shut and just roll with the plan. Well, today, the plan was to all meet at Uno and have lunch. And so we did. I have never eaten Chicago-style deep dish pizza anywhere except for Uno, and up until today it had been at least 5 years since I was last dragged into one. Frankly, to even call this pizza is a joke. This isn't pizza. This is some kind of Italian-style cake or pie. And I suppose with the right ingredients and the right oven, you can probably concoct something worth eating. But Uno is your classic chain restaurant, mass marketing low-grade ingredients cooked up via an assembly line, and served up by ornery waitresses who'd rather doing something - anything - else. My wife and I gave it our best shot. Knowing that we'd be eating such calorie-laden junk today, we had a very light breakfast and arrived starving. We ordered a Harvest Garden deep dish pie on 9-grain crust. It's essentially a bunch of roasted veggies, eggplant, caramelized onions, tomatoes and cheese all stuffed into a thick, pie-like crust. Good thing we like our pizza well-done because ours came out close to fossilized. All things told though, under the circumstances, the pie was fine. Nothing special. But nothing particularly egregious. It provided some well-needed sustenance on a day when we'd need it. Would I ever go back voluntarily? HELL NO!
(2)
Kate H.
On one of the coldest, dreariest Valentine's day ever in NYC, my daughter, sister, niece, granddaughter and myself decided to go to the Museum of Natural History. After a great day of natural disasters, meteors and indigenous people we were starving. We decided to hit up Pizzeria Uno for something to eat. I'm giving it 2 stars for the food, no stars for their bizarre beer pricing and 5 stars for our server Leah. The food was meh, okay for the mall but not so much for the city, the beer pricing was ridiculous - the menu listed 20 oz. draft beer for $7. I really didn't want that much so Leah suggested a 14 oz. pour. That was exactly what I wanted but for $6.50 (I could have gotten almost another half for .50) it was pretty silly. Leah, on the other hand, was wasted on this establishment. Dealt with my procrastinating sister, my niece who doesn't eat anything and my autistic daughter who only eats things she's familiar with. She was a champ and I'd go back if I knew she would be the one to wait on us.
(2)
Irma C.
I know it is a chain restaurant but for me and my family it became a family place. We love the food because there is always something for everybody, and the attention is just phenomenal.
(5)
Joyce F.
Popped in here just to ask for directions and ended up staying for a drink and taking some broccoli & cheddar soup to go. (It's very difficult to find a good bowl of soup in Brooklyn, where I live so I was super excited to get my favorite soup). Tripp, the manager was extremely friendly and helpful as was Gladys. Will definitely stop by here next time I'm in the city. :)
(5)
Apostolos A.
It's a nice cozy restaurant/ pizzeria. My friend and I both enjoyed all the dishes that we had. We had pizza uno that comes with an individual ceasar salad and I had the french onion soup and the ceasar salad with chicken as well. I tried a slice of pizza and I have to give credit to the restaurant and chef that the pizza was OMG super delicious. We had wine and a glass of sangria .The dishes were well prepared and served on time to us to enjoy them.. The desserts were delicious. we had the mini sizes first because we did not feel like eating a lot and then because the regular size and giant are too big for our likings or nutrition habits, but they were super good. I would go just for that. The waiter was very friendly, and the wait was not long at all!! Maybe because it was Wednesday. Anyways, I would try it again and definitely recommend it.!
(5)
Taryn C.
Had a particularly horrific customer service experience here. As a result, I will NEVER set foot in this establishment again. I live in NYC, and I have several places available to me. However, I have always managed to have a good experience here, and usually have not had a problem with common courtesy before. From the general manager to the host(s) all the way down to the bartender (props to Micki, if she is still working there...she was by far the best), rude and inconsiderate, blaming the customer for their woes. I am a stickler for customer service. Do yourself a favor...walk the extra block to Amsterdam for better and more unique restaurants. You'll thank me later.
(1)
Elizabeth V.
Really fast delivery (less than 30 mins) but the I would rather just hop on the subway to get Emmett's! Of the two pieces I tried, I preferred the caramelized onions to the spinach.
(2)
Michel P.
Worst restaurant I have been to in the City. We got a promotional gift card in the mail and its on my block so I thought I'd go for almost-free lunch. Not worth it. Spent 5 minutes by the host station being ignored. Was finally seated with no words exchanged. Later, the couple next to me asked if they could switch to a booth and the waiter pointed out one behind them. As they were sitting down another person came over yelling "no no no you can't sit there! That's reserved for our COO - one of the most important people in the whole company!" If I was an executive of the company I would die to hear someone say that to a customer. Food was awful but that was the best part.
We came here shortly after a 9 hour marathon of waiting for a concert and then attending the concert in central park. You bet we were hungry. The concert was a dry event so I desperately needed a beer. We happened to discover my friend had never eaten deep dish pizza so it was the decision. The space is huge though they still have a short wait staff (we did wander in at 10:40pm). The pizza was good and the menu had a good selection, nothing mind blowing. Solid spot of your fixing for a deep dish slice.
(3)
Kimp P.
I came here mothers day with my best friend and her daughter for mothers day. My friend hasn't been out in awhile she has a newborn so she was excited. Emily our waitress was excellent. She was so genuine and offered some suggestions for drinks because my friends barely drinks. Her service was excellent so nice and sweet you could tell this was not an act, but an actual genuine nice person. She made her mothers day very special and for that I would come back.
(5)
Rocco W.
The food may be good, but not the way it was presented. Cold. Late. Horrible service. It isn't worth the pizza at all. Please don't go.
(1)
Kelly D.
We went here for a quick bite before heading to the Mets game last week. Service was a bit slow but our waitress was very helpful. We ordered a flatbread pizza to split 4 ways. That made it more of a snack for us but it was tasty. I also had a side salad with goat cheese and walnuts that I scarfed down! We would definitely return here for a bigger meal! Pricing was also reasonable for NYC.
(4)
Isabel J.
I know this is a chain and stuff but the reason I love this chain is because they have a gluten free menu which includes a gluten free pizza and this came in handy when I was experimenting going gluten free. The service here is good and they always have plenty of tables available.
(4)
Samuel P.
I'm not such an easy going person so I expect to be a little dissatisfied sometimes, but I come to Unos and usually am attended by the same staff. There a pretty nice group of people who work hard to make me and my friends happy. I love customizing my pizza and always having something to take home. My favorite servers are Leah and Edwin. So happy to see that he is being promoted. Gives me assurance that things will stay good if not better.
(4)
Michael G.
The food is not good but young kids may eat something off the kids menu, which is a minor triumph (hence the two stars). But you knew the food stunk, didn't you. What you may not be aware of is atrocious the service. While the service is friendly it is so bad I can't even speculate as to causes. On each trip spaced months apart the time to bring the food was so sloooooow. Most recently there could not have been more than 15% of the seating filled yet the food took 30+ minutes to arrive. This is for pasta and pizza. The table next to us were complaining as well. It's among the slowest restaurants to get you your food that I've experienced in Manhattan in a long time. Do not go here if you are on ANY kind of a schedule for anything.
(2)
Rebecca F.
We ordered two pizzas and a salad for pick-up. When my husband went to get the order, the staff was so busy socializing that it took a minute to get their attention. They ended up giving him someone else's order, which he didn't realize until he got home. He called to let them know, and the same staff member who gave him the order came to our apartment to TAKE BACK THE WRONG ORDER and, presumably, give it to the people who actually had ordered it. Now, we didn't touch the pizzas in the incorrect order, but what if we had? They're just going to serve it to someone else, after it's been in our house?? I think that's crazy. While they did give us two bottled waters to compensate, I would not order from here again.
(2)
Brian E.
Food: I had the Chicken Milanese. It was just okay. Nothing more to really say about it. The classic lemonade was way too sour and had an awful aftertaste. Don't order it Service: Our waiter was nice. I forgot his name Cleansiness: The bathrooms for boys and girls are both disgusting. How they got an A is a mystery for me. There was chewed gum on the walls. Gross
(2)
Shiv H.
I originally wanted to go somewhere else for dinner after visiting the American Museum of Natural History. My sister didn't want to walk more than ten minutes away so we decided to come here. The hostess quickly seated us, however, it took about 20 minutes for our waitress to arrive. She had a fed up disposition (I never expect anyone to be super cheery. I work in catering). We ordered mozzarella sticks as our appetizers and the breading was soggy; you could tell they were frozen. I ordered a black bean veggie burger for my main course and it was dry and tasteless. My cousin ordered the sliders at a medium tempurature and they came out well done. I wish we just stuck with our original plans.
(1)
Tamara T.
We tried a sausage and garlic deep dish as well as the vegetarian and I thought it was decent. It was not as oily as other deep dish pizza's I've had but it also was a bit dry. If you're a tourist like I was, I would skip this place and try Grimaldi's instead.
(3)
Wandamaria r.
I'm giving 2 stars not because of the food but because of the service. I left the restaurant so disappointed and upset. I had a gift card to use at Chicago uno and I was excited to eat my favorite meal shrimp scampi but because they took so long to serve me I was highly disappointed just because no explanation was given as to why my meal was delay( the place wasn't packed). The explanation was given after the fact. And I was like I should get a free dessert for the long wait and the guy made no effort to make that happen. Very disappointing to not make a customer feel good in their establishment. Apparently it was change of shift but this could have been told to me prior to me asking where's my food.
(2)
Simon M.
I don't even know where to begin.. I had a $20 gift card and they tell me that the card isnt valid or not active but thats fine. But they lied to us as a customer, the manager said that the card wasn't so we paid cash. Then the next week we went we went to a different location and turns out the card worked. So all I have to say is that they lied saying the card was active so they could take our cash instead. It's just not cool that they lied, just tell us that you dont accept gift cards at this location. I refuse to come back to this location. Also the bread on their burger was a bit stale. Service wasn't great neither, they had waiters sitting down and not serving us when we entered. Quality of the food was just unsatisfying. I don't mind paying the money, just don't give us unsatisfying food, and bad service.
(1)
Michael K.
I don't really know why everyone (ok not everyone but still enough) is complaining ! We've been there 6 times over the last 3 years and the food was very good 6 times. The service was very friendly ( sometimes a bit unorganized - that's the "missing" star in my review). Go there it's really worth a try !!!
(4)
Joel P.
Well worth a visit for the price. This Uno's seems to forget that they are located in Manhattan. They have incredible drink and dinner specials. The food tastes great for what it is. Understandably you aren't going to a top chef restaurant and it's not going to be "designer cuisine" but you get what you paid for, and a little bit more. The service does tend to be a little slow, but everyone that works here is exceptionally nice. If you have a little extra time and aren't in a rush it's a wonderful place to stop by and grab a bit to eat and a beer. The interior has a nice rustic Italian/Chicago feel about it and if you get sat in the back there's a quiet glassed in "courtyard" like area where you can dine indoors but feel as though you are outdoors. All in all i like Uno's even though you might wait a little too long for your food or can't find a server for a refill on your coke. Side note: I think that the owners don't have enough staff working during the rush hours which might be why the servers tend to be a little slow. Sometimes I feel that there is only one server working the entire floor with something around 12 to 15 tables.
(4)
Alex K.
Will I always be a fan of Uno Chicago Grill? OF COURSE! But this location is really a tourist trap. If I didn't love Uno's deep dish so much I would have skipped, and have skipped, this location over and over. The food, is exactly the same as every other Uno's, but with some localish beers on tap. Be careful though, it's $7.99 for Sam Adams Seasonal. Why? NOBODY KNOWS! It's not THAT good. They don't gouge you the pizza though! a 2-3 service deep dish for $19.99??? I'll take that any day! Our waiter really hated his job. And I understand... You move to NYC, try to make a living while attempting to persue your dreams as an actor/model/prostitute, and you end up working at UNO's to pay the rent. It sucks! But hey, at least you got a job! And you probably get to take home some bomb ass pizza all the time. The service gets a 'C'.
(3)
Michael T.
Ugh...chain pizza in NYC.
(1)
Halina M.
Walked into a half empty place. Hostess didn't even make eye contact. Too busy playing on her phone. She mumbled, "Table for two" and then said it will be a few minutes. It was ridiculous. A few minutes passed. Another group came in and then the hostess told us we can be seated. By that time I was looking up other places to eat that wouldn't make steam come out of my ears before I even sat down. Cafe B West, here we come.
(1)
Jerry C.
The food was tasty and the menu offered a variety of options with good deals. The service was very slow and we barely saw our waiter. We had to wait to be seated, for refills, food and the check even when the restaurant was not busy at all. I'm not sure why because there seemed to be more wait staff than tables. If you can order take out it would be worth it but the dining experience was very poor, especially for a chain that should have a corporate standard.
(3)
Cecilia P.
The food is great here. The service is hit or miss. While our server was nice, it was a tad slow. The tables around us were left dirty for a while. We had the chicken parmesan and for apps the cheese sticks. But the desert was the best part of the meal. We had the bread pudding with salty caramel sauce. It comes with vanilla ice cream. I'd honestly order it for all 3 courses. I wish I had taken pictures of it to post here, but I'll probably be back for it.
(4)
Tom K.
Stopped in on a late Sunday afternoon in January. The place was almost packed. We waited only minutes for a table. The Hostesses were professional and courteous. We got a cozy booth for a party of four. Our waitress, Victoria, was so nice! Our drink order came immediately. We then ordered a deep dish special, a regular pie, and a burger entree. The hamburger was delicious! You could a taste the freshness of the ground sirloin. Both pizzas were delicious and you could taste the freshness of the vegetables. Then another drink. The bartender, Jason, is from Virginia so you get friendly, southern hospitality. The mini desserts were all fabulous and tasty. My new favorite lunch place to eat when with the kids at the American museum of Natural History.
(5)
Steve W.
One of the worst dining experiences we had during our yearly NYC vacation. The server was friendly and nice, but the service was poor and so was the food. My wife requested a guacamole hamburger; the hamburger was served without guacamole. The manager gave us two poor options, take a $1 dollar off the hamburger or we would have to wait 15-20mins for the guacamole to be made. After walking throughout central park, we just wanted to eat and get out of Uno. I should have read the Yelp reviews before eating we ate Uno
(1)
Jerome C.
Came in after kayaking. I'm from Chicago and I didn't realize Uno was a chain so checked it out. It's a nice diner feel. I would say it has the same ambience as TGIFridays, Applebees, etc. Very chill and laid back. We got their happy hour margaritas. It was ok. It was more on the weak side and very sweet. We got their nachos. It was great. The chips were really good by itself. It had flavor and didn't break easily. It was nice and crunchy. The toppings were great. I just wish there was more meat. Overall it was good and cheesy. More meat though! The service was good. Our server was quick and came around a few times to check on us.
Lucien D.
I am a fan of Uno's Corporation so I was rather disappointed with this restaurant. It's a hit or miss with service. We've been here a total of 5 times. Usually the service is great and the food it very good. Uno has a fairly inventive menu and good drinks. Our last experience was that the hostess wasn't around for 10 minutes at the door and when she did arrive she indicated we should eat at the bar instead (despite it being a slow night). All of which we were confused and left. I blame the management of the restaurant.
(2)Andrew A.
Uno is franchise that wins my admiration. Their deep dish style pizza is a good alternative to the NYC variety and their menu offers much that is tasty at reasonable prices (helpful calorie counts beside each dish on the menu). Pasta in their Alfredo sauce, like what comes with the chicken cordon bleu, is particularly comforting. Best, is the staff, from the general managers who make an effort to have you feel at home there to the attentive and friendly wait crew- a star being the oft-cited Emily who is reason alone to come spend an evening there.
(5)Mohammad H.
It seems like UNO's isn't doing a very good job of catering to the yelpers here. I think I knew this before I went here, but I didn't take it into account. The choice for me at the time was either UNO's or Shake Shack, and I had enough Shake Shack for the month. So we sit down, my two friends and I. Staff seemed a little chatty, which wasn't unexpected considering it was rather empty. But when we did get our menu, it didn't take long for the waiter to come ask us for our choices. I guess that's not a problem for most, but we were BARELY in our seats. So we ask him to come back later. Then he comes back an eternity later. /facepalm. We end up ordering mozzarella sticks and created our own deep dish. The mozzarella sticks were good. I don't know how to quite compare degrees of quality of mozzarella sticks. But they tasted good for all I knew. The deep dish pizza came in the pan it was baked in and was awesome. I've never had chicago-style pizza before, so I'm hoping to go to Chicago sometime soon to really appreciate the style. It's really a different sort of meal compared to NY style. Anyways, it went down pretty easily, and was surprisingly filling. Pricing should be a little lower, but whatever, that was arbitrary. I will try out some of the other UNO's in the city when I get a chance.
(3)Leslie R.
This is a quick trip on the C train for me. Very convenient. This is my go-to place when ever I want to get out of my neighborhood and just hang out while eating good food! I'm a fan of their quesadillas, fettuccine alfredo and brownie bowl! I give the service a 2 in half stars (more attentiveness would be nice). Over all everything is pretty good.
(3)Jordan L.
If you're ordering pizza, go for the deep dish. Don't get the thin crust. The thin crust tasted a bit like frozen pizza. Not that good at all. You know Jim Gaffigan's lady audience voice? I'm imagining some of you saying "oh that's not nice". Just trying to give you a helpful tip! I'd like to point out that I hate to sound negative in online reviews. I don't want to appear to be one of those people that had a tiny bad experience and gives a place one star, or anything like that. It might make me look like one of those unhappy people that go online to let out all their rage and ridiculous emotion, but in reality I hope this place can improve a bit. It is a chain restaurant, so you might be best served going somewhere truly local and original. But if you get a Caesar salad and a deep dish pizza, you'll be golden. Just don't mess it up and go for the thin crust. One good thing about this place is that they actually have big booths, so it's not tight seating for tall people like me like in a lot of New York restaurants.
(3)Catalina A.
I'm pregnant, in my first trimester, so the only thing I want or can eat is pizza, pasta and bread. Uno's was the perfect choice for lunch. The pizza did not disappoint, but everything else did. The waitress took 10 minutes to get to our table. Then, bad attitude and all, she took our orders and didn't come back for another 10 minutes with our simple drink order. None of the dirty tables around us were ever cleaned, until our food arrived. Then our absentee waitress decided to break out the smelly cleaner and scrub all around us. Cheese, tomato, crust, and cleaner. Yummy. Next time, I'll get take out. or delivery (A pregnant girl has to have her pizza!)
(2)Scott Y.
I'm a little embarrassed to have eaten at Uno, as I always bash people who eat at chain restaurants in the culinary capital of the world, but the fiancee wanted Uno, and I have learned that it's best not to get between a woman and her cravings. So I went to Uno. I have to say, my meal wasn't half bad. I had a chicken cordon bleu pasta. The chicken was very tasty. The pasta could have used a little work, as it didn't really have much in the way of flavor, but they didn't skimp on the chicken. So that's OK. I also had an Italian wedding soup. This was a little disappointing to me. It had beans in it. Italian wedding soup doesn't have beans in it. Typically, I wouldn't knock a place for using an ingredient that I just don't happen to like, but in this instance, I think that they deserve to be criticized, because the ingredient is not supposed to be part of that particular dish. To me, it's like if you ordered a chicken noodle soup and it had French fries in it. The margaritas were pretty impressive for a non-Latin restaurant, by the way, and our waiter was excellent.
(3)Whitney B.
sangria is weird
(3)Pierre S.
Fried cheese sticks: frozen, reheated Deep dish pizza: frozen, reheated Stay home and bake yourself a frozen pizza, it'll be better. I am not exaggerating. Our pizza was barely warm in the center. Oh and the restrooms stunk really bad.
(1)Royal V.
Sigh... Where do I start. We were so disappointed and disgusted with this location we will hands down never go back !! unnecessary wait time, then after having waited 1+ hour (after being told it was 10 mins) we were given a table that couldn't have a high chair b/c it was on the isle!! WTF!! If your stuck up ass would've told us that before making us wait 1+ hour we would have taken a table instead of a booth!! Freaking airhead! The service SUCKED- Food was cold simple drink orders were messed up- service was SLOW (mind u it was not a busy night) WTF were they doing ???? We came in at 8ish was seated by like 930ish and left the restaurant like after 1am!!! Listen the Unos in Parkchester in the Bronx had much much better service AND we went on a Saturday evening and everything went smooth, food was hot and tasty, drinks were good and our waitress was good. Can't say the same for this locale!! Avoid at all means!!!
(1)Kirsten S.
OK, so it's a chain. Moving from suburbia to Manhattan, I have been retrained to bypass chain restaurants in favor of all the other amazing options, but I came here once and I have been back a few times. The menu is robust and has a good, frequently updated selection of food. Of course, being a Chicago grill, the pizza is thick crust. That's kind of nice when most restaurants have the thin crust NY style and you want a change. What I really like is the unlimited soup and salad lunch special. Unfortunately, it only works during lunch hours Monday-Friday, but it's a nice option that offers a lot of variety. I love their clam chowder (probably my favorite of all their soups), and they have nice fresh salads with excellent dressings. Finally, the breadsticks that come with the soup and salad are made out of pizza dough, and I love them! My main reason to come back would be for the lunch special, but it's a pretty good chain.
(3)Ryan D.
This place contributed to my west side nightmare this past Saturday. Since I tried out a new AMC and it ended up being horrible (re: last review) I figured, I'll go to Uno's! That will make my night better! Yeah, don't ever put all your hopes and dreams into any Uno's you haven't been to before. Super bad idea, and I totally should have known better. This place lacks all the charm of it's east side equivalent (STILL my favorite Uno's in the city) - it looks nice from the outside, but it is very small and condensed once you get inside. The bar area is off to the right, which the more restaurant-y side of it is off to the left. When I entered, the restaurant wasn't too crowded but all the staff seemed busy. I'm sure there's a lot of to-go orders from that place, but it was still a good 10 minutes before anyone even TALKED to me. That? Was not cool. A polite, "please wait one minute!" was really all I was looking for. This very cute waiter man named Kevin was the one who noticed me, ended up seating me, and turned out to be my server. He was the only good part of this place. He asked if I wanted to sit at the bar. I said no, but in retrospect probably should have. The bar part of this location was actually kind of cute. The restaurant part? Not so much. It's like the corner of horror. Anyway, I ended up getting a salad, a beer, and muh Rattlesnake Pasta. These horrible people were screaming to my right in spanglish (they kept alternating languages). I found out that one of them worked a night shift at a hotel - more info that I really wanted to know. I asked Kevin to just package up my food- I had to get the hell out of there. It gets two stars because Kevin's presence made me give it an extra star. I gave him a nice tip, because he really tried to make this horrible place better. Probably would have been more okay had I not gone solo, but I can eat at east 86th st. one alone all the time. I should be able to at this one at well. Really disappointed.
(2)Jazmine R.
By far the WORST place I EVER had dinner. I took my son to the movies and thought humm Uno's nice friendly place to take him. WORST IDEA EVER!!! Very poor service, looks like management is all over the place. My waiter SUCKED, she never came to check on us, she has no excuse because it wasn't busy, another thing I asked her for napkins after I was sitting there for about an hour and when she came to me she had snot running down her nose. CLEARLY I lost my appetite and asked for my check and went home.
(1)Bear S.
Drinks were week and poorly made and when they arrived so did annoying little fruit nats. We went especially for the deep dish. Unfortunately what we got was thin crust with high walls. On the plus side our server Art was very prompt and pleasant.
(1)Emily A.
I'm not a fan of chains but I allowed myself to be dragged here a couple of times by my friend who only eats at places that gives free refills. The food is okay, pretty salty, so the free refills do actually come in handy. However on my third or fourth visit after eating the chicken fingers I got violently ill. NOT fun. Also made me wonder how I could have possibly gotten food poisoning from chicken fingers that were frozen mere minutes before being served to me. I didn't wonder for long, as images of disgustingly dirty kitchens popped into my head. So that was that.
(2)Joseph R.
I've been going to the UNO by third avenue(on the east side of manhattan) ever since I was a kid and I've got to say that this UNO is nothing like that one in terms of service and portions. I had went there with a group of five friends since we just happened to be on the west side at the time and just wanted to find the nearest place to eat. When I saw that an UNO was nearby I figured that would be the best option as I've never once had a problem with service(at least on the one with the east side). Firstly, our waitress came to our table only twice the entire time we were there. The first time to take our orders and the second time to give us our check. She had other people serve us food and replace our drinks( which they only did once.) The portions at this one are considerably smaller(half the size of anywhere else) and the service sucks! I ordered a regular deep dish pizza for $10, which on the east side UNO is normally about 6"-8" in diameter. Here, the size of a regular deep dish is literally 4 inches in diameter. Take both your hands and form a circle with them and that is the size of the pizza you are paying $10 for. That isn't the worst of it though. The guy who replaced our waitress came up to me and asked me if I was the one who bought a big pepperoni pizza and I said yes I ordered a pepperoni pizza. He then returned with my pizza which was the normal 6-8inch diameter deep dish I had always gotten on the East side. I took a slice and began eating it but before I could move onto my next slice he GRABBED the pizza pie from my table, handed me the smaller size one and told me "You said you ordered the bigger pizza!" before he walked off. The single slice of pizza I received from the "bigger" pizza was the size of the ENTIRE $10 deep dish pie I received. This UNO gives the chain a terrible name and is an absolute rip off. Avoid at all costs!
(1)Rusia L.
I arrived +1 and the front desk had many employees all doing other stuff. I.e.) on the phone .I asked a nearby waiter who was the host and she said she would help later. 2 groups of total 7 ppl walked in and 2 staff members finally put us on their "list". So far.. not good
(3)A.E. G.
Stop knocking this place, simpletons! This is a better pizza than most NY places. It beats the following popular places hands down: Rays, John's, Joe's. The meat combo pizza is amazing. I finish every drop. Then I know to get the Peanut Butter Cup dessert. If Noah could only save two pizza places, this would be one of them. To the Critics, what are you thinking? 1) One guy is pissed about the "Clam chowder soup. No clams...watery with lots of potatoes. Beef Stew was basically a tiny bit of stew poured on top of a mound of mash potatoes." Do you really think this is a smart thing to order at a place named "Pizzeria Uno Chicago Bar & Grill"? 2) To the guy upset that "The ceiling was dripping and the seats were drenched!" --NO PAIN NO GAIN. What do you think this place is, Daniel? 3) To the guy who says, ""the only part I loved was their gigantic cups of Diet Coke" -- I have a great suggestion for you, it's a chain called Loews. You can get a great big Diet Coke there.
(5)Brenda M.
Came for snack hour and enjoyed yummy small dishes for cheap and an alcoholic beverage. Ordered the cheese deep dish- ok, lacking some flavor. Buffalo quesadilla- yum. Gaucamole with chips- ok, also lacking some flavor. Ordered the shaker's choice drink- ended up with a regular margarita on the rocks. Enjoyed it. Would return for snack hour.
(3)Brenda S.
Never Heard of this chain before, but ate here after the museum. I thought it was deeelicious! I had the chicken milanese dish, came with greens and kalamata olives and it was sooo good. It looked more like a salad, but it filled me up. sevice was great. I would definately eat here again.
(5)Suzanne G.
Ugh. Why did I go to this place? Oh right. I had been at the Museum of Natural History for so long and was keeling over in pain from starvation... Uno was the first thing we saw leaving the museum so we made a beeline for food. Any food! Their pizza is mediocre and the burgers looked wimpy. The worst thing in the world is a wimpy burger. The only part I loved was their gigantic cups of Diet Coke... although our waiter wasn't attentive enough on the refills. True, we did come at an off-time (4pm) but we had to physically go into a back room to find our waiter shooting the sh*t with other staff members to ask him for our check. I'd like to say I'd never go here again, but it IS the closest thing to the Museum and desperate times call for desperate measures. I wouldn't be surprised to find myself in the same predicament again! I just hope next time we don't have to go through all the back corridors to find our waiter!
(2)Erez H.
There is no excuse for going here in NYC. Plenty of interesting and better places that aren't available in nationwide chains.
(1)Sera R.
We went to the American Museum of Natural History and after a few hours of walking around we were STARVING! Not really familiar with the area the first thing we found was UNO. I was disappointed. Now I have been to UNO's before, in Forest Hills, and Bayside. But we had to wait like 20 minutes for a seat, and the place was virtually empty! Then on top of that they gave us seats that were soaking wet! The ceiling was dripping and the seats were drenched! We asked to be reseated so we got stuck sitting next to 3 noisy families with kids! The food was good, but that could have been the hunger. We ordered drinks, and they couldn't make a simple martini. Not that they were out of the ingredients! For a martini! A staple drink of any bar! I was really disappointed in this place.
(2)Khashayar F.
I went to UNO with my friend who just came back from chicago and pizza was nice. It is totally different from what you get usually in new york. It have thicker crust with more feelings. I like it although I'm a big fan of New York Think crust pizza but enjoyed try the chicago style once, The drink are weak in This place and don't order any sea food because the pictures of the sea foods are must better than what you get. In general, Order your pizza and come out. The service was very good.
(3)Gina Y.
My friends and I opted for Pizzeria Uno for a group lunch because (1) its location, (2) its generality - you can't go wrong with pizza, even with the most picky eaters in tow, and (3) its wallet-friendly lunch special. But those are just about the most redeeming factors this place has to offer. We knew they didn't take reservations, but we called ahead anyway, since we had a large party. About half of us arrived on time, but we weren't allowed to be seated until our whole party was there. Now, at 12:00 pm on a windy Thursday afternoon, the place was deserted. Were they worried the place would fill up within the next 15 minutes and regret giving us the corner booth they had already set for our party? They managed to appease us by offering us a spot at the bar. We were the only ones sitting there, but it took some calling out and prodding before the bartender offered us a drink menu and took our orders. A friend and I ordered a specialty drink, which sure packed the flavor but definitely lacked the punch. Before I could do much complaining about it, the rest of our party arrived and we were seated to what we assumed would be a nice and easy lunch. The service was horrendous. We didn't receive enough menus, but no one came to supply us with any extras. Our server never came to ask if we were ready to order; we had to flag him down after a while, and he said he thought we would need extra time because we were a large party. After taking the first order, which included an appetizer, he excused himself from our table by saying that he'd like to put in the appetizer order first before continuing so that it would be out in a timely manner. Um, but what about the rest of us, who might like to order appetizers as well? As my friends and I shot each other furtive and confused looks, I spotted our server running around, delivering entrees to a table that had been seated after us. When he came back, a good while later, we explained that we'd prefer to have our order taken all at once. We got that done and taken care of, and as the meal progressed, the usual marks of poor service appeared throughout the afternoon: dishes and glasses not cleared from the table, waters not being refilled, requests for condiments and dressings not being addressed. At the end of the meal, when we were ordering desserts, cameras were being passed between my friends and I, and our server stopped taking orders and offered to take a group picture, perhaps to compensate for the fact that our service was terrible. But once the picture was taken, instead of continuing taking our orders, our server turned away to put in our orders and I had to call out to him to remind him that we weren't done ordering. From start to finish, our meal took two and a half hours - which is unacceptable, considering that the lunch special is advertised as being hot and ready in ten minutes flat. Luckily, none of us had anything planned for the afternoon. Otherwise, the management might have been inundated with countless complaints. For what it's worth, this place does the job as a chain restaurant. I might be back, if I'm in a party of two or less, looking for a cheap lunch special. Otherwise, I'll opt for one of the other bajillion pizza places located around the city, all of which will probably beat the experience I had at Pizzeria Uno.
(2)Tempest B.
Uno's is one of the few chain restaurants I give my time to. I love pizza, and NY style pizza is great, but sometimes I need my Chicago-style deep-dish fix. Though this isn't as good as the stuff I can *actually* get in Chicago, it's pretty great. They have other good offerings, too; including sliders. But really, I'm only here for the Prima Pepperoni. This particular location is good. There are certainly better restaurants in the area. So, if you're not jonesing for Chicago pizza specifically, I'd skip it. The neighborhood is pretty well-stocked, you just have to know where to look (Amsterdam...). As a place to go when visiting the museum, it's way better than the food court there. It's also an okay place to hit right before going to Shakespeare int he Park.
(4)Richard K.
Just walked out of the Natural History and being tourist looking for some grub, this was the first place we encountered. Can't be that bad right? Wrong. The waitress had the driest, most sarcastic humor and couple that with all of us being a bit hung over from a late night of drinking put everyone in a weird mood. She was fishing for a smile and were weren't having it! We just prayed she wasn't going to spit in our food. Food was terrible! Clam chowder soup. No clams...watery with lots of potatoes. Beef Stew was basically a tiny bit of stew poured on top of a mound of mash potatoes. Pot pie, top crust of the pie on top of a mound of mash potatoes. I'm beginning to notice a pattern here. Lots of potatoes.
(1)Johnny B.
I was dragged to Uno's by a friend. I have eaten Uno's once before in Boston and it wasn't very good there. Its a typical Italian chain restaurant. Not any more exciting than the Olive Garden. I only had the half pizza appetizer which was good as a snack, but everything in here is way overpriced. Service was pretty lame, waitress seemed annoyed to be waiting on us. I wont be going here again, even if someone tries to drag me here!
(1)Cat J.
Like other reviewers, came here to eat before trekking at the Museum of Natural History with a group of 10. Had some good deep dish pizza pies and topped it off with a sizzling apple pie a la mode cake for my friend, whose birthday was that day. Learned that I'm not a fan of deep-dish pizza, period. I don't know what the defintion of a good deep-dish pizza is, but every deep-dish pizza I have tried (Pizzeria Uno's, Pizza Hut, anything) is not my thing. However, the service was good, and the waiter was cute.
(3)Jigar P.
Had to wait an eternity for a table. And then again for the food to arrive!! The pizza was not bad, but I have had better. The service is lousy. Go to this place only if you can spare 2-3 hours!!
(2)shawn s.
i want to stand outside this restaurant with a megaphone, warning potential customers to SAVE THEIR SOULS in our frenzy to find a chicago style pizza in nyc, we decided to try out uno's, against our better judgment. however this is NOT the beloved pizza you will find at uno's (giordano's, gino's east, etc) in chicago. we waited an eternity for a table with a screeching sea of children from the natural history museum (the tourists must keep them in business) . the first ominous sign was that *no one* seated around us had actually ordered a pizza. the next disturbing sign was when the waiter was *surprised* that we had ordered a deep dish pizza. after waiting half an hour for mozzarella sticks that could have been made in my toaster oven, our last glimmer of hope was that the pizza would at least be decent. WRONG! i have never been so disappointed with a pizza in my life. At least at pizza hut they are honest -- you plunk down $7 and you know you're going to get a shit pizza. i'm ok with that. but to charge $17, make you wait for an hour, call it "chicago style", and then plop down something that makes domino's taste gourmet? that's just CRIMINAL guess i'm just gonna stick with big floppy new york pizza from now on ...
(1)cecille p.
going to the museum of natural history, mom had to bail out and stayed here to eat and rest...no choice of place since she is tired so hoping food is good as i recognized it as a chain. nontheless, it was alright.....we left her and back shortly after checking out the museum...
(2)Nicole H.
I was in the area working late and was absolutely famished come 1am. Looking around for a decent place to eat, I recognized Uno's and decided to stop in for a quick bite. It has been my experience in the past that they are a pretty decent chain restaurant. I ordered a Miller Lite which the waitress explained they did not have due to the fact that they were a small Uno's, and do not carry all beer products.. Ok whatever, I settle for a Bud Instead. I ordered the shrimp scampi which by all means was basic. I am not culinary genius, but I surely could've whipped this one up myself. About half way through my meal, I notice the waitress and hostess cracking up about something and pointing outside.. They then turn to me and say "hah so funny, the girl outside is puking like crazy!" Ok so here is where I rest my case; If I choose to dine with you, upscale establishment or not, I do not want to be included in your employee rants about god knows what, nor do I want to be informed about the girl "puking like crazy" while I eat. I will return to an Uno's somewhere down the line as I love their pizza and burgers. However, let it be said that this is not the Uno's I will return to.
(2)Rene H.
I don't consider myself one of those people that jumps at the opportunity to write a scathing review, but my lunch with three coworkers here was abysmal. We were looking for a quick place to grab a meal. I am shocked at how unprepared they were to handle a small group for lunch when the restaurant was not crowded. Everything that could go wrong over the course of a meal did. Firstly, we sat down and weren't attended to for close to 20 minutes. When our waiter finally came, we all asked for water. After making a joke about not having any water, it then took close to 15 minutes to get water for our table. They brag about having meals in 10 minutes or less but nothing came out for close to 30 minutes. Two of us ordered salads. Neither of our salads came before our meals. Uno's is suppose to offer a reliable, semi-standardized eating experience. No one in our party was expecting gourmet or high-end NY pizza, just a fast, courtesy eating experience. The meals that came were substandard for fast food. I ordered the Farmers Market pizza. If I were affiliated with a farmers market I would ask, UNOs to kindly remove the association between that pizza and people trying to offer fresh and tasty produce. I was sharing that pie with a coworker that had to leave because the food took to long and he had to return to work. He said that he needed to force himself to eat the food. The salad that I ordered, which I asked to be boxed did not look appetizing when I decided to have it for a snack an hour later. I think the lesson here is when you go to a place that serves low quality imitation food you get low quality imitation service.
(1)Luis C.
A local favorite! Can't go wrong with the menu: Great salads, ribs, burgers, pasta. Try the Spinacolli (not in the new menu) and get a draft beer. Service is great, specially late at night. Closes at 1am in the weekdays.
(5)Cesar R.
We came to unos hoping they could have space for my family of 23..and they did! It was already so packed that night that we were told maybe an hour wait..but we were all sat separately within 30 minutes. The hostess Maria was so nice to me and my family making sure at least some of us sat near eachother, I was surprised at how well they made it happen with all of us. Out waiter edwin was great and so was the food..we will recommend this place again and will be coming back soon. Thanks to them for a great family night!
(5)Jolie A.
This place is awesome. Our server, Alex, was very friendly and extremely attentive. One of the best experiences I've had in New York thanks to Alex. He was very knowledgeable with the menu and also very accommodating. His friendly demeanor will not be forgotten. I'll happily recommend Uno Pizzeria not only for their great deep dish items but mostly for the fantastic service that will be given. The Chicago style deep dish was delicious. The Rolling Rock beer & Pomegranate Margarita were so good!
(5)Amanda D.
I don't really know what the allure was that prompted co-workers and I to lunch here twice over the past couple of months, but I think that'll be it for us. We were left unsatisfied with the quality of both our appetizers and pizza the first time we visited. Our appetizer platter was a lot of stuff that was reheated rather than freshly fried and our deep dish was relatively flat and flavorless. We all went the pasta route this past time around and though that was an improvement for sure, our dishes overall were pretty bland and, again, overpriced. Not worth the money for a very sub par experience in an area with so many other great options.
(2)Axis V.
Went here today for lunch during my break from college classes. Usually, when I bite down on my Thin Crust Cheese & Tomato Pizza, I find the rest of the cheese being dragged down with what I bit down on. Today was much better. The pizza was better than usual, the Oreo Cookie Frozen Drink was spot-on, the Mountain Dew wad refreshing, and to top it all off, that Deep Dish Cookie Sundae was like a piece of heaven. A little pricey, this place has an inspection grade of "B" posted on the front, and the seating's a bit limited (hence the missing fifth star). But, I still love UNO Pizzeria. P.S. Steer clear of the Chicken Thumbs...
(4)Shweta P.
Good service, mediocre food. The 2 for 12 menu seems great but isn't all that. The pizza really does taste like frozen pizza and the Mac and cheese was so damn dry I felt like I was eating plain pasta straight out the pot. Really wanted to like this place but the only good thing i tried was the tropical smoothie.
(2)Lamar O.
Love the deep dish! Farmers market deep dish (we alternated it with red sauce not white sauce) and número uno deep dish is definitely an addiction. However when I went a month ago, it did come out a bit cold and not as warm and crispy as the UNOs in RI. Take out deal 2 for 1 is great!
(2)Ayami S.
If I had a chance to redo this afternoon I would not eat here. The management was fairly rude (hostess and I'm assuming manager) when our waiter moved us to another table away from a hysterical child. Both came to our table asking us to get up after we were already placed there by our waiter, who apparently didn't have the 'authority' to move us, as if it was our fault we were seated there. They didn't offer us another table or said "I'm sorry this table was reserved" they both angrily just came to our table after we got silverware and told us we can't sit here because it was for another group. The manager then guilted us about not waiting to sit next to a screaming child saying this is a family restaurant after the other group was already seated. Hostess was pretty cold before anything happened and then gave us angry glares for a mistake that wasn't even our fault (we didn't pick the table!) and when I thanked the manager for accommodating us he ignored me and walked away. Mood was already set for us. Our waiters were nice but the food reminded me why I don't like chain restaurants. I haven't eaten at Uno in around 6 years so I was surprised to eat pizza that tasted like it was microwaved, no exaggeration. I've had frozen pizza that tasted just like this, I couldn't believe it. It was very cheap which was good so at least we didn't feel ripped off. Great for families with young children, not a good option for anyone else.
(1)Jason O.
Staff blamed me for their seating snafu (insane). Food tastes like frozen pizza. The best part was when I left.
(1)Yoav E.
Had a quick lunch here on a Sunday at 1pm. Place was busy but there was no wait and service was great the whole time. Sure, the food is not amazing but it's good and affordable, there's a great beer selection and I recommend it for families with kids.
(4)Rosa O.
Came here for some sustenance before a day of museums. We were seated quickly and our food didn't take too long, both of which were appreciated. I tried the Mediterranean farro salad and the classic Chicago deep dish - so good!! On the flip side, our server didn't seem too knowledgeable and my water glass was empty most of the meal. Bummer.
(3)Zach P.
Although they're menu is a few pages that are filled with food that sound appetizing. I was so disappointed with not only the food but the quality of the food. If this is what Chicago food is suppose to taste like, I doubt I'll ever be visiting Chicago.
(1)Rebecca R.
Favorite Uno's location by far! These folks are super friendly and accomodating. Food is not the best but the shaker's choice margarita during happy hour was tasty and very strong. The quality of Uno's food has gone down substantially. Dough tastes of flavorless cardboard..just not good. We had: Quesadillas (inedible, watery and flavorless) Lobster roll (gross, dry) Potato skins (clear winner of the night) Service was excellent!
(4)Jim L.
Don't judge Uno by this place. Uno Chicago Grill's been going downhill everywhere over the last few years. It's not the same place as Pizzeria Uno in Chicago, and it's suffering from being a growing chain. The attention to detail has gone by the wayside. The cheese is cheap, the sauce is too sweet, and the crust on the pie I had the other day was too oily, undercooked, and didn't rise. The edge crust was like a cracker, the undercrust like raw dough on a cracker. Someone said it's like eating a frozen Uno pizza, and that's not far off. So why did I give it even two stars? Because I'm not in Chicago and this is as close as it gets, and a bad Chicago pizza is usually better than no Chicago pizza.
(2)Kate O.
Was traveling and wanted to try something that isn't on the west coast, where i live, and stumbled across this place. I haven't had that good of pizza in a long time. The deep dish pizza was perfectly executed. I had a chicken one with articoke hearts, spinach and chicken! OMG! I ate half a pizza. Then I split the chicken ceasar salad with my husband. It was exceptionally delicious!
(5)Gigi S.
Service at this place kinda sucks. Ordered buffalo wings for appetizer. Didn't get any water or side plates for the wings. I had to eat them right off of the plate they came in and it took what seemed like an eternity for my main dish. Waiter off in la-la land. This place needs to get it together.
(2)Cassandra K.
i'm a chicagoan, and i have no idea why the one time i went to new york i went to a chicago-based pizzeria. regardless, service here was terrible. the food was decent, and not made like how it is in chicago which was surprising as its a chain. disappointed!
(2)Sal T.
My friends and I came to try out a new place to eat and we entered with a positive attitude. Right from the start we waited at least 10 minutes for a waiter to come to our table. Then my friend ordered a dish and it came with a hair in it! He finally just canceled that order and ordered a main menu. Anyway all the food took 30 min to arrive and we didn't order desert. Who knew how long that'll take?! Do not dine here unless you want to be disappointed.
(1)Edwin G.
It's a nice place for a quick eating with friends, Family or before movie
(2)Ananda W.
Worse than Blah. I ordered the thin crust pizza...it was terrible... Dry, bland and it was served cold-ish. There are zillions of pizza places in NYC so I can only blame myself for choosing a restaurant reminiscent of the poor-man's version of Applebee's. I was hungry and clearly wasn't thinking about quality. I ordered a Shirley Temple (first one in years) to cheer myself up but it too was a disappointment... how does anyone mess up a Shirley Temple??? On a positive note, the waitress allowed me to charge my dying iPhone pretty nice of her. I almost feel bad writing this review from it... Almost.
(1)Angelina J.
Pizza arrived via delivery with live cockroach.
(1)Mark R.
My go to when i need my deep dish craving out of the way...yes its a franchise but idc :)
(5)Jamie A.
I think if you're going for the pizza, you're going to be fine. My experience with this location was abysmal. My boyfriend and I had spent the morning at the museum and when we left, it was a freakin' monsoon outside. We were starving and that's really the only reason we wound up at Uno. I've always liked their pizza but we were having pizza later for dinner with friends so we figured we'd order other stuff. The waitress came to take our drink orders - she even wrote them down and then I said "Can we get an order of the mozzerella sticks also please?" and my boyfriend was all "Yeah, the crispy cheese dippers' and the waitress REPEATED it and WROTE IT DOWN. Seemed fine. She came back with drinks and took our lunch order. 20 minutes later our lunch arrived and our cheese sticks never did. So I said, "We never got our mozzerella sticks" She looks at me and says "Uh, You didn't ORDER any." I was like "We ordered them when we ordered our drinks" and she was all "NO, you didn't order them." and started to walk away. Then she turns back and goes "Do you want me to put the order in now?" No. Are you serious? No apology or offer to check and make sure maybe SHE forgot to put the order in. Just "You didn't order them" Ugh. So our food. It sucked. I mean, they are known for pizza and I ordered a burger so I guess that's my fault. But the burger was dry and bland. The bun was so dry it sucked about 80% of the moisture out of my body. My boyfriend had some crazy mac n cheese thing. It was incredibly bland. Our waitress came back once to ask if we were ready for our check. Never to offer refills or dessert or anything. I spend the rest of the afternoon pissed off that the rain drove me to eat at a crappy chain restaurant when we had limited time in the city.
(1)Sheira C.
Been here a few times with my husband usually a great time, but the last time we visited had to be horrific. We say at the bar and the bar tender was wonderful but upon finishing our meal, drinks and getting ready to leave a water bug (huge roach) popped out from under the bar. The bar tender screamed and made it worse, we asked for the manager and she acted as if our bill shouldn't have been comped. We were told something along the lines of its New York City they are every where (seriously?!) we were disgusted other than that the service was great but the roach ruined the entire experience.
(1)Rebecca H.
Chicago pepperoni pizza excellent!!! Also had the pizza skins which were delicious. Bar top tables can be a bit crowded if there is a wait because the people waiting stand between you at the bar tops and the bar. Not cool. Nice server both times we visited. Also, called and gave review on first visit and got $10 off next visit. Nice extra.
(5)JoAnna D.
Stopped in for dinner after a leisurely afternoon at the Museum of Natural History. It was only about 6pm on a Saturday night, so I think we may have lucked out by beating the heavy dinner crowd. There were a few larger groups waiting, but since there were only two of us, we opted for the bar area & walked right in. The food was pretty much standard for Uno's. Nothing special, but no complaints. You get what you expect in a chain restaurant. Our food came out quickly, our drinks were refilled, & we were well-attended. Our food was hot & delicious. Our waitress was really friendly & made our experience that much more enjoyable. Overall, no complaints ... but no raves either. I wouldn't avoid Uno's, but I wouldn't go out of my way for it.
(3)Keith T.
I first had Uno's deep-dish pizza at its original Chicago location last year. Chicago, thankfully, does not have a law requiring calorie counts to be included on menus. I was able to enjoy my pizza in peace, unaware of what it was doing to my waistline. But craving pizza, I wandered into Uno's UWS location a few weeks ago. I had to scrape my jaw from the floor when I saw the tally: something like 2,400 calories for half a deep-dish pepperoni pie. Good god. Luckily, I hadn't eaten breakfast, so I splurged and ordered and ate and enjoyed and was happy. Seriously. This pizza is DELICIOUS. But I couldn't eat anything the rest of the day. There really is something to be said for NOT putting calorie counts on menus. Life is so much more enjoyable. Also, I'm confused by the horrible reviews of this place. "Bad service wah wah wah." What were you expecting? Honestly? It's a chain pizza joint. End of story.
(4)John M.
Overcooked food consistently. Never had a good meal here and am often dragged here for some function. Sadly the people are very nice. I'm hoping they take care of this.
(2)Lenny B.
Sorry not into franchises
(3)Tom M.
Stopped in here after a stop at Central Park. UNO is usually a decent stop if you have kids.....they have a decent kids menu....plus there's always pizza. I love the potato skins appetizer. I had a burger, it was ok...was overcooked....definitely was not medium like I asked. The deep dish pizzas really didn't do it for me. Had a bite of one with broccoli and spinach.....it also had tomato sauce. I prefer my veggies on a white pie..did not really like it with sauce. The service was not too attentive. One of our party asked for a knife, by the time she came back with it they were just about done with their meal.....they cut the meat with a fork. They served one of the ice Teas without ice and we had to ask several times to get some ice. Just a note...the bathroom situation sucks here. There is one male/female one on the main floor and a slightly bigger bathroom downstairs.
(2)Melanie F.
Today Saturday May 3, 2014 we stopped in at this restaurant and it was not too busy people were eating and there were available tables. We were told it would take a minute or so to get the table ready and we were escorted to our table right passed the bar to the left. It appeared to be a very tight cramped spot under a stairwell. I asked if we could sit at a booth and they said they were reserved for parties of 7 or more so I said okay what about the table to the back or a table on the other side and he replied that they were also reserved. We said thank you and said we would go someplace else and he said okay. Really!?! I would NOT Recommend this place That's the service they give to customers. We had a wonderful brunch at Isabella's with superior service.
(1)Freya S.
Had dinner here last night after spending the whole day at the museum. MY OH and I were famished when we walked out of the museum and thank god Uno's was right around the corner. He had the Primo Pepperoni deep dish and I had the Chicken Milanese salad. The food didn't dissapoint at all.. actually it hit the spot and it tasted so much better than the Uno in Astoria! I even had to steal a slice from my OH..which melted in my mouth.... Our waiter was really nice and our food came out really quick.
(3)Hollis J.
Great FAMILY restaurant and perfect for SATURDAY NIGHT DATES with YOUR FAMILY. Happy hour Margarita was surprisingly good and only 5.00. Waitress, Emily, remembers you and what you like! WAY TO GO! It was a little too loud, but most restaurants are these days. Seated quickly and food served quickly too. I like this place. Not fancy, but certainly not a fast food dive.
(4)Faith W.
My waiter totally didn't want to be working. Dunno his name but I am pretty sure he hates his life and his job. Thanks for robotically doing your job.
(1)Sherman A.
So, sat down at the bar and ordered food. The bar tenders are so sweet! However, when ordering, the $6 pizza is SUPER small and don't order their mac&cheese. It is a macaroni and cheese LET DOWN! Just stick with the pizza, and you'll leave satisfied. Good luck tryna get a cab out here on the corner tho.
(3)Toya M.
This does NOT taste like the one in Chicago. I had just got back from Chicago and was craving some deep dish pizza. My first time trying Uno's was in Chicago the week prior. I have always ate at Gino's East (Yummy) or Giordanos (Yuck). I ordered the individual from the Chicago location and it tasted like a heated frozen pizza. The rest of the family ordered a custom pizza and it tasted delicious. So I thought I would do the same at the NYC location. I was quickly seated when I arrived. I got to the Uno Chicago thinking I would order a small size instead of an individual. But I thought the small would be too large for me and I don't eat leftovers so I opted for the individual. It didn't appear to be reheated frozen pizza, but it tasted like it. The crust was hard and difficult to cut into. The sauce tasted like a bottle of Ragu pizza sauce. The Chicago Uno's sauce tasted great. I was very disappointed in the pizza at the NYC location. I could have made the same pizza at home with a jar of Ragu. I would like to point out that they have a huge menu. Pizza isn't the only option. But as a Midwesterner who is not a fan of NYC pizza and love deep dish, that's all I wanted to order. I looked around the room and most of the patrons were NOT eating pizza. That says a lot. The service was ok. The waitress took all day to give me the bill. I put my coat, hat and gloves on and practically stood up so she would know I was ready to go. The only highlight of the night was the busboy making goo goo eyes at me. He flirted with me all night. (I guess I still got it.)
(2)Abbey V.
Mrs: Now that I have had the pleasure of having authentic NY-style pizza, I can simply not tolerate anything else. However, I was out with a friend who was craving Chicago-style, and chose Uno. Immediately our group was sat in a room filled only with screaming little kiddos. While normally, I would not mind, it was the fact that there were many empty booths available that had just not yet been wiped down. The reason this review is two stars versus one, is due to the service. We had a very attentive waitstaff who, within minutes, seated us elsewhere once they noticed the noise. We tried the mozzarella sticks and their traditional deep dish, both of which were less than mediocre, with the mozzarella sticks not being heated all the way through. However, again, the waitstaff was great - deserving of their own star.
(2)K K.
Below average even for Pizzeria Uno standards. Not to mention, walked by there last night and it had been posted "CLOSED" by the NYC Board of Health. Not a great sign (figuratively and literally).
(2)Patti D.
My delivery receipt included: My full name full address COMPLETE CREDIT CARD NUMBER - yes, EVERY digit Credit card expiration date, and MY EMAIL ADDRESS! .
(1)Eric S.
Its a Uno Chicago Grill chain...nothing special...meh...
(2)Scott H.
My wife and I come here for dinner about once every 2-3 weeks. We really enjoy the food and find the wait staff to be far more attentive than other similar restaurants. Emily is the best of the best! We would definitely recommend the Columbus Avenue Uno Pizzeria & Grill.
(5)Nell S.
The four stars are for the fact that UNOs was great with handling our group. We were looking for a place that could accommodate a group, and keep things on budget too. Awesomeness on both counts. The two price fixe menus they showed me were both under $20 (plus tax & tip). The one we picked included unlimited soft drinks, an appetizer, choice of entree, and choice of dessert. Super great value, and our server was fantastic - refilling drinks before we even quite finished, and kept the meal moving along, without hurrying us. Feeling like I failed both her & all of the yelp community by not remembering her name, sorry! The only reason I can't give a full five stars is because the food is really just good/ok.
(4)Arturo C.
Bartender sucked. Was too busy eating his meal at the bar to provide good service. I continuously had to wave him down to get his attention. And it's not like he was busy with other customers. I guess it didn't help either that he had a plethora of chest hair protruding from his shirt. Gross! The food isn't bad, and I'm a sucker for their desserts. Warm, soft cookie, oozing melted chocolate, and ice cream? Yes Pwease!
(3)Matthew M.
It's a nice cozy restaurant/ pizzeria. My bf and I both enjoyed pasta. Mines was shrimp with fettuccine pasta, delicious! However, despite the fact that it was super cheesy. It contained a lot of oil, which I didn't like. Subtracting the oil, it was very good. According to my bf and his cousin. Theirs were very good as well. The appetizers were delicious. I would go just for that. The waiter was very friendly, and the wait was not long at all!! Maybe because it was Sunday. Anyways, I would try it again.
(4)Haneul Y.
Dropped in after a visit to the Museum of Natural History, and pretty shocked by the terrible customer service. I've always been a fan of the Uno chain, and I will continue visiting Uno -- just not this particular branch. When my friends and I entered, we didn't even get a word's greeting. The hostess just glanced at us, didn't speak to us for about ten minutes, and then finally someone came to seat us. If that was the worst of it, I wouldn't have given it a second thought, since they were likely busy. But after we were seated -- note, they seated US -- while we were waiting for our food, one of the passing servers looked at me, SHOVED my chair in, and told me nastily not to get in the way. Excuse me? My chair was not even jutting out from the table, I was seated as close to the table as I could get without being uncomfortable. If my seat gets in the way, then don't seat me there. That's not even the end of it. Our waiter was nowhere to be seen after taking our order, and when I asked for a check, the passing server sighed and gave us this look as if we were personally offending her by asking to pay for our food. The food was quite good -- more so than usual even, which helped take some of the irritation away -- but it also took quite a long time to get out. Overall, a very very horrible experience. I wouldn't have tipped at all if I wasn't sure I'd be physically assaulted if I didn't do so. Avoid this place like the plague.
(1)Lauren S.
Standard Uno Pizza restaurant. I've been to these before and they are all pretty much the same. The pizza was good, not too greasy and exactly what we ordered. My issues were: the staff were there to socialize with each other only. I think they forgot they had customers to serve and spent majority of the time swearing, giggling and gossiping at the host station. Also the layer of dust along the top of the booths was a bit off putting. As for some of the negative reviews: it's a Chicago style pizza restaurant. If you don't want that sort of pizza don't bother going.
(3)Michele R.
Stopped by for lunch with the family before heading to Museum. Serving portions for lunch specials was ridiculously small. You are better off ordering the appetizer sampler. Prices are a little more than I expected for such a limited menu. If you go on a weekday for lunch expect large loud groups of summer youth groups. Lastly, there is one restroom for both men & women to share, which is not so sanitized. Surprising esp for the location.
(3)Umair K.
Since I live in Canada everytime I go to states I like to treat myself to a slice of UNO pizza. I have done the same in San Francisco, New York, Georgetown (D.C). It's a great place to meet up with family and friends.
(4)simon t.
The place was decent. The soups were good , and kids happy with their meal. Staff was courteous although a little bit bitchy. I would not go out of my way to come back, but would definitely stop if I was around again.
(2)Christopher K.
A 2.5-star rating that I just cannot bring myself to round up to 3. You're in NYC, people; home to the very best pizza in the world. Why anyone would waste a meal eating at Pizzeria Uno is beyond me. And yet, that is exactly what I was forced into doing today. A trip to meet my in-laws in the City with the kids to go to the Museum of Natural History ended up including a lunch at Uno. It was not up to me, and I have learned in these types of family situations that it's best for me to keep my mouth shut and just roll with the plan. Well, today, the plan was to all meet at Uno and have lunch. And so we did. I have never eaten Chicago-style deep dish pizza anywhere except for Uno, and up until today it had been at least 5 years since I was last dragged into one. Frankly, to even call this pizza is a joke. This isn't pizza. This is some kind of Italian-style cake or pie. And I suppose with the right ingredients and the right oven, you can probably concoct something worth eating. But Uno is your classic chain restaurant, mass marketing low-grade ingredients cooked up via an assembly line, and served up by ornery waitresses who'd rather doing something - anything - else. My wife and I gave it our best shot. Knowing that we'd be eating such calorie-laden junk today, we had a very light breakfast and arrived starving. We ordered a Harvest Garden deep dish pie on 9-grain crust. It's essentially a bunch of roasted veggies, eggplant, caramelized onions, tomatoes and cheese all stuffed into a thick, pie-like crust. Good thing we like our pizza well-done because ours came out close to fossilized. All things told though, under the circumstances, the pie was fine. Nothing special. But nothing particularly egregious. It provided some well-needed sustenance on a day when we'd need it. Would I ever go back voluntarily? HELL NO!
(2)Kate H.
On one of the coldest, dreariest Valentine's day ever in NYC, my daughter, sister, niece, granddaughter and myself decided to go to the Museum of Natural History. After a great day of natural disasters, meteors and indigenous people we were starving. We decided to hit up Pizzeria Uno for something to eat. I'm giving it 2 stars for the food, no stars for their bizarre beer pricing and 5 stars for our server Leah. The food was meh, okay for the mall but not so much for the city, the beer pricing was ridiculous - the menu listed 20 oz. draft beer for $7. I really didn't want that much so Leah suggested a 14 oz. pour. That was exactly what I wanted but for $6.50 (I could have gotten almost another half for .50) it was pretty silly. Leah, on the other hand, was wasted on this establishment. Dealt with my procrastinating sister, my niece who doesn't eat anything and my autistic daughter who only eats things she's familiar with. She was a champ and I'd go back if I knew she would be the one to wait on us.
(2)Irma C.
I know it is a chain restaurant but for me and my family it became a family place. We love the food because there is always something for everybody, and the attention is just phenomenal.
(5)Joyce F.
Popped in here just to ask for directions and ended up staying for a drink and taking some broccoli & cheddar soup to go. (It's very difficult to find a good bowl of soup in Brooklyn, where I live so I was super excited to get my favorite soup). Tripp, the manager was extremely friendly and helpful as was Gladys. Will definitely stop by here next time I'm in the city. :)
(5)Apostolos A.
It's a nice cozy restaurant/ pizzeria. My friend and I both enjoyed all the dishes that we had. We had pizza uno that comes with an individual ceasar salad and I had the french onion soup and the ceasar salad with chicken as well. I tried a slice of pizza and I have to give credit to the restaurant and chef that the pizza was OMG super delicious. We had wine and a glass of sangria .The dishes were well prepared and served on time to us to enjoy them.. The desserts were delicious. we had the mini sizes first because we did not feel like eating a lot and then because the regular size and giant are too big for our likings or nutrition habits, but they were super good. I would go just for that. The waiter was very friendly, and the wait was not long at all!! Maybe because it was Wednesday. Anyways, I would try it again and definitely recommend it.!
(5)Taryn C.
Had a particularly horrific customer service experience here. As a result, I will NEVER set foot in this establishment again. I live in NYC, and I have several places available to me. However, I have always managed to have a good experience here, and usually have not had a problem with common courtesy before. From the general manager to the host(s) all the way down to the bartender (props to Micki, if she is still working there...she was by far the best), rude and inconsiderate, blaming the customer for their woes. I am a stickler for customer service. Do yourself a favor...walk the extra block to Amsterdam for better and more unique restaurants. You'll thank me later.
(1)Elizabeth V.
Really fast delivery (less than 30 mins) but the I would rather just hop on the subway to get Emmett's! Of the two pieces I tried, I preferred the caramelized onions to the spinach.
(2)Michel P.
Worst restaurant I have been to in the City. We got a promotional gift card in the mail and its on my block so I thought I'd go for almost-free lunch. Not worth it. Spent 5 minutes by the host station being ignored. Was finally seated with no words exchanged. Later, the couple next to me asked if they could switch to a booth and the waiter pointed out one behind them. As they were sitting down another person came over yelling "no no no you can't sit there! That's reserved for our COO - one of the most important people in the whole company!" If I was an executive of the company I would die to hear someone say that to a customer. Food was awful but that was the best part.
(1)Amanda B.
The staff at Uno's are very accommodating and kind. Definitely liked our server Jose - he was great! I ordered a gluten free pizza and a side salad. My fiancé ordered a lobster and shrimp pasta dish with a salad. Kind of annoying that salads were half off if ordered from the regular menu with an entree, but not when you ordered from the gluten free menu - but the salads were the exact same (except his had croutons). Not sure why that was the case. My pizza was good though I would suggest requesting it to be well done if you like it crispy. It was a little soft. Still tasty though. My fiancé absolutely loved his dish and wouldn't have changed a thing! All in all a pretty good visit, just a little more expensive than I would expect a bar and grill type place to be.
(3)Kwai L.
We came here shortly after a 9 hour marathon of waiting for a concert and then attending the concert in central park. You bet we were hungry. The concert was a dry event so I desperately needed a beer. We happened to discover my friend had never eaten deep dish pizza so it was the decision. The space is huge though they still have a short wait staff (we did wander in at 10:40pm). The pizza was good and the menu had a good selection, nothing mind blowing. Solid spot of your fixing for a deep dish slice.
(3)Kimp P.
I came here mothers day with my best friend and her daughter for mothers day. My friend hasn't been out in awhile she has a newborn so she was excited. Emily our waitress was excellent. She was so genuine and offered some suggestions for drinks because my friends barely drinks. Her service was excellent so nice and sweet you could tell this was not an act, but an actual genuine nice person. She made her mothers day very special and for that I would come back.
(5)Rocco W.
The food may be good, but not the way it was presented. Cold. Late. Horrible service. It isn't worth the pizza at all. Please don't go.
(1)Kelly D.
We went here for a quick bite before heading to the Mets game last week. Service was a bit slow but our waitress was very helpful. We ordered a flatbread pizza to split 4 ways. That made it more of a snack for us but it was tasty. I also had a side salad with goat cheese and walnuts that I scarfed down! We would definitely return here for a bigger meal! Pricing was also reasonable for NYC.
(4)Isabel J.
I know this is a chain and stuff but the reason I love this chain is because they have a gluten free menu which includes a gluten free pizza and this came in handy when I was experimenting going gluten free. The service here is good and they always have plenty of tables available.
(4)Samuel P.
I'm not such an easy going person so I expect to be a little dissatisfied sometimes, but I come to Unos and usually am attended by the same staff. There a pretty nice group of people who work hard to make me and my friends happy. I love customizing my pizza and always having something to take home. My favorite servers are Leah and Edwin. So happy to see that he is being promoted. Gives me assurance that things will stay good if not better.
(4)Michael G.
The food is not good but young kids may eat something off the kids menu, which is a minor triumph (hence the two stars). But you knew the food stunk, didn't you. What you may not be aware of is atrocious the service. While the service is friendly it is so bad I can't even speculate as to causes. On each trip spaced months apart the time to bring the food was so sloooooow. Most recently there could not have been more than 15% of the seating filled yet the food took 30+ minutes to arrive. This is for pasta and pizza. The table next to us were complaining as well. It's among the slowest restaurants to get you your food that I've experienced in Manhattan in a long time. Do not go here if you are on ANY kind of a schedule for anything.
(2)Rebecca F.
We ordered two pizzas and a salad for pick-up. When my husband went to get the order, the staff was so busy socializing that it took a minute to get their attention. They ended up giving him someone else's order, which he didn't realize until he got home. He called to let them know, and the same staff member who gave him the order came to our apartment to TAKE BACK THE WRONG ORDER and, presumably, give it to the people who actually had ordered it. Now, we didn't touch the pizzas in the incorrect order, but what if we had? They're just going to serve it to someone else, after it's been in our house?? I think that's crazy. While they did give us two bottled waters to compensate, I would not order from here again.
(2)Brian E.
Food: I had the Chicken Milanese. It was just okay. Nothing more to really say about it. The classic lemonade was way too sour and had an awful aftertaste. Don't order it Service: Our waiter was nice. I forgot his name Cleansiness: The bathrooms for boys and girls are both disgusting. How they got an A is a mystery for me. There was chewed gum on the walls. Gross
(2)Shiv H.
I originally wanted to go somewhere else for dinner after visiting the American Museum of Natural History. My sister didn't want to walk more than ten minutes away so we decided to come here. The hostess quickly seated us, however, it took about 20 minutes for our waitress to arrive. She had a fed up disposition (I never expect anyone to be super cheery. I work in catering). We ordered mozzarella sticks as our appetizers and the breading was soggy; you could tell they were frozen. I ordered a black bean veggie burger for my main course and it was dry and tasteless. My cousin ordered the sliders at a medium tempurature and they came out well done. I wish we just stuck with our original plans.
(1)Tamara T.
We tried a sausage and garlic deep dish as well as the vegetarian and I thought it was decent. It was not as oily as other deep dish pizza's I've had but it also was a bit dry. If you're a tourist like I was, I would skip this place and try Grimaldi's instead.
(3)Wandamaria r.
I'm giving 2 stars not because of the food but because of the service. I left the restaurant so disappointed and upset. I had a gift card to use at Chicago uno and I was excited to eat my favorite meal shrimp scampi but because they took so long to serve me I was highly disappointed just because no explanation was given as to why my meal was delay( the place wasn't packed). The explanation was given after the fact. And I was like I should get a free dessert for the long wait and the guy made no effort to make that happen. Very disappointing to not make a customer feel good in their establishment. Apparently it was change of shift but this could have been told to me prior to me asking where's my food.
(2)Simon M.
I don't even know where to begin.. I had a $20 gift card and they tell me that the card isnt valid or not active but thats fine. But they lied to us as a customer, the manager said that the card wasn't so we paid cash. Then the next week we went we went to a different location and turns out the card worked. So all I have to say is that they lied saying the card was active so they could take our cash instead. It's just not cool that they lied, just tell us that you dont accept gift cards at this location. I refuse to come back to this location. Also the bread on their burger was a bit stale. Service wasn't great neither, they had waiters sitting down and not serving us when we entered. Quality of the food was just unsatisfying. I don't mind paying the money, just don't give us unsatisfying food, and bad service.
(1)Michael K.
I don't really know why everyone (ok not everyone but still enough) is complaining ! We've been there 6 times over the last 3 years and the food was very good 6 times. The service was very friendly ( sometimes a bit unorganized - that's the "missing" star in my review). Go there it's really worth a try !!!
(4)Joel P.
Well worth a visit for the price. This Uno's seems to forget that they are located in Manhattan. They have incredible drink and dinner specials. The food tastes great for what it is. Understandably you aren't going to a top chef restaurant and it's not going to be "designer cuisine" but you get what you paid for, and a little bit more. The service does tend to be a little slow, but everyone that works here is exceptionally nice. If you have a little extra time and aren't in a rush it's a wonderful place to stop by and grab a bit to eat and a beer. The interior has a nice rustic Italian/Chicago feel about it and if you get sat in the back there's a quiet glassed in "courtyard" like area where you can dine indoors but feel as though you are outdoors. All in all i like Uno's even though you might wait a little too long for your food or can't find a server for a refill on your coke. Side note: I think that the owners don't have enough staff working during the rush hours which might be why the servers tend to be a little slow. Sometimes I feel that there is only one server working the entire floor with something around 12 to 15 tables.
(4)Alex K.
Will I always be a fan of Uno Chicago Grill? OF COURSE! But this location is really a tourist trap. If I didn't love Uno's deep dish so much I would have skipped, and have skipped, this location over and over. The food, is exactly the same as every other Uno's, but with some localish beers on tap. Be careful though, it's $7.99 for Sam Adams Seasonal. Why? NOBODY KNOWS! It's not THAT good. They don't gouge you the pizza though! a 2-3 service deep dish for $19.99??? I'll take that any day! Our waiter really hated his job. And I understand... You move to NYC, try to make a living while attempting to persue your dreams as an actor/model/prostitute, and you end up working at UNO's to pay the rent. It sucks! But hey, at least you got a job! And you probably get to take home some bomb ass pizza all the time. The service gets a 'C'.
(3)Michael T.
Ugh...chain pizza in NYC.
(1)Halina M.
Walked into a half empty place. Hostess didn't even make eye contact. Too busy playing on her phone. She mumbled, "Table for two" and then said it will be a few minutes. It was ridiculous. A few minutes passed. Another group came in and then the hostess told us we can be seated. By that time I was looking up other places to eat that wouldn't make steam come out of my ears before I even sat down. Cafe B West, here we come.
(1)Jerry C.
The food was tasty and the menu offered a variety of options with good deals. The service was very slow and we barely saw our waiter. We had to wait to be seated, for refills, food and the check even when the restaurant was not busy at all. I'm not sure why because there seemed to be more wait staff than tables. If you can order take out it would be worth it but the dining experience was very poor, especially for a chain that should have a corporate standard.
(3)Cecilia P.
The food is great here. The service is hit or miss. While our server was nice, it was a tad slow. The tables around us were left dirty for a while. We had the chicken parmesan and for apps the cheese sticks. But the desert was the best part of the meal. We had the bread pudding with salty caramel sauce. It comes with vanilla ice cream. I'd honestly order it for all 3 courses. I wish I had taken pictures of it to post here, but I'll probably be back for it.
(4)Tom K.
Stopped in on a late Sunday afternoon in January. The place was almost packed. We waited only minutes for a table. The Hostesses were professional and courteous. We got a cozy booth for a party of four. Our waitress, Victoria, was so nice! Our drink order came immediately. We then ordered a deep dish special, a regular pie, and a burger entree. The hamburger was delicious! You could a taste the freshness of the ground sirloin. Both pizzas were delicious and you could taste the freshness of the vegetables. Then another drink. The bartender, Jason, is from Virginia so you get friendly, southern hospitality. The mini desserts were all fabulous and tasty. My new favorite lunch place to eat when with the kids at the American museum of Natural History.
(5)Steve W.
One of the worst dining experiences we had during our yearly NYC vacation. The server was friendly and nice, but the service was poor and so was the food. My wife requested a guacamole hamburger; the hamburger was served without guacamole. The manager gave us two poor options, take a $1 dollar off the hamburger or we would have to wait 15-20mins for the guacamole to be made. After walking throughout central park, we just wanted to eat and get out of Uno. I should have read the Yelp reviews before eating we ate Uno
(1)Jerome C.
Came in after kayaking. I'm from Chicago and I didn't realize Uno was a chain so checked it out. It's a nice diner feel. I would say it has the same ambience as TGIFridays, Applebees, etc. Very chill and laid back. We got their happy hour margaritas. It was ok. It was more on the weak side and very sweet. We got their nachos. It was great. The chips were really good by itself. It had flavor and didn't break easily. It was nice and crunchy. The toppings were great. I just wish there was more meat. Overall it was good and cheesy. More meat though! The service was good. Our server was quick and came around a few times to check on us.
(4)