The Location is very easy to find. Parking could be a little challenging, so we decided to park nearby. The interior is very modern. The booths are impressive. You can have your own little privacy with the curtain hanging down in your booth. There is a grill in the middle, (All right, this is my first time in Gyu Kaku and i bought a Groupon). We came in with no reservation and the hostess was actually nice. We are seated right away. We decided to order from the HH instead of using our Groupon, thinking its a better deal. Everything is cheaper (Cheap Ass!!!) The server are actually really friendly and very nice. For the food, we ordered: Miso Chili Wings ( which I am disappointed) Bistro Hanger Steak Miso (so-so, Bland flavor, chewy) Chateubrand Ponzu (Bland flavor but tender) prime Rib Eye Ponzu ( recommended) kalbi Chuck garlic (chewy) 2 steamed rice and 2 Kirin Ichiban. They all come in small portions, but we are filled all ready. Also, you grill your own meat. I just wish that there is a bit an extra of brush and oil for the grill since the meat started to stick in the grill. Our bill without the Groupon is around $70 plus tip. I will use my Groupon next time.
(3)
Ellen B.
Fun meal interesting concept We have been here twice over the last few weeks, the first time we arrived before our reservation and were seated, last night we had a 45 minute wait at the bar which was fine, the lichi bellini was great. Now on the food: On our first visit we ordered on of the Natsu Course menu a great introduction to the food and the cooking methods Last night we ordered al la cart, the hot oil seared salmon is great, we enjoyed the cook it your self and with our double take deals coupon dinner cost us an additional $4. 52 plus our drinks at the bar Its a fun place and would be great a larger group
(4)
Andrew C.
I really like this place, it is a lot of fun go with the idea to stay awhile and try different cuts of meat and cook it maybe get sake or beer's with the intention of conversation and cooking eating. Get the addicting cabbage and cucumber. get the cheaper cuts of meat they are delicious and cheap the more expensive options are there for sucker's also the combo meals are a discount but they usually include one or two of the most expensive meats with some other bullshit just order al la carte and you will probably spend less. the fact the food need;s to cook and cool alittle it all takes time so don't eat all your sides and rice etc take your time with every dish it is smart to order a bimibap to share around the table. Because the process takes time you tend to eat much much less than you regularly would. What we just ordered tonight was pork belly addicting cabbage and cucumber, duck, shabu beef the cheapest option the beef bacon forget the authentic name. shrimp. The green tea crepe cake. everything was good. 2 mushroom mixes.
(4)
Betty Ming L.
I'm not a big fan of table-top BBQ, which is why once at this place was enough for me. But for anyone who likes this sort of thing, there's a Groupon providing $40 worth of food for $20.
(3)
Jessica J.
I am so in love with this place! Staff is friendly and food is soooooo good. Everything I eat here was nice, especially green tea crepe, it's heavenly for all the green tea lovers out there. I will definitely be returning! BTW :) bar tender is so cute;)
(5)
Reiko S.
This was my second time at Gyukaku. First time was a year ago and I liked it. Last night, I was very exited to go there again. However I was VERY disappointed about their service and food quality. While We were waiting for the table, my husband ordered some appetizer for my son at waiting area. When the appetizer arrived, they said that our table is ready. Then, the restaurant manager came to us and she said that you can not take the appetizer from the counter to the table. Do we have to finish all the appetizer? We would be full before we sit on the table! If there are such a rule, the worker who took our order should have told us. Or, the manager should be flexible depending on the situation. It is NOT NICE!! And also, I thought that the meat quality is not good compere to Korean town restaurants in NYC. They cut the meat too thin to save the cost. I would not go back there again.
(1)
Nicole A.
Parking can be tricky in this area not worst than the city. We went around once and found a spot. This was our first experience here and I must say we left stuffed and with a big smile. Arrived around 8 on a Saturday no reservation we waited 5 minutes our waiter was very nice (forgot his name) DELISH!!!! We were in food heaven. My new favorite restaurant. Best bibimbap I have ever had. Quick service, really nice wait staff. Can't wait to go back.
(5)
Aili T.
Good, as always. However, ... they do use a quite a bit of seasoning on the meat and some dishes could be very salty! If you go during the peak hours the wait can be long so beware.
(4)
Belinda T.
I had my reservations about going to Gyu Kaku because initially I thought it would be mostly raw foods. However, my husband was excited to try this spot so I obliged. The experience was so much fun, tasty, and decently priced. It was so much fun cooking our meats at our table. The chefs prepared everything and all you do is grill your meats and veggies. I know some folks might say that they don't want to pay to cook their own food, but it's definitely worth experiencing. Btw, the drinks aren't included in the course packages, but they only run from $5-$8 during happy hour.
(4)
Corene P.
Parking is tricky in this area, and had to park 2 blocks away. It was raining so that didn't help. We ordered the Seared Salmon appetizer to start. It was delicious. I loved the slivers of ginger on top. For the BBQ portion we ordered the Harami Miso skirt steak, the Prime Rib, pork belly, and the mushroom medley. The skirt steak was delicious and our favorite. The marinade was flavorful. The Prime Rib was bland. They do offer marinades/sauces on the side for an extra cost and might recommend trying one if you order a meat that's not pre-marinaded. For dessert we had the Fried Banana cheesecake with ice cream. It was perfect and I'd go back for just this. must try! Staff was friendly and answered all our questions thoroughly.
(4)
Richard B.
Overall, pleasant experience. May return for a second trial. Unique ambience and presentation of food, with your own hibachi grill in the middle of every table. I've been to some very, very expensive Korean grills like this in NYC and have always left disappointed with experience compared to cost. In this case, the environment was comfortable and delightful. Quality of food (ingredients) was very good. Cost reasonable. So, why not a "5"? * STAFF - Disorganized, randomly assigned, confused... One server said, "We are very well trained." My experience said otherwise. Because the menu is small-plate oriented, it requires constant and consistent attention from table staff. They were not handling it. We had to ask for delivery of drinks (first thing we ordered), WATER and menu selections more than once. It seemed we were more aware than staff. * SAUCES - Believe it or not. The quality of the food (ingredients, remember, you are your own cook) was very good. It's an adventure. Let's make it... ummm... an adventure? Sauces (3) provided from Regular to Spicy were absolutely MUNDANE. Completely uninspiring and even unappetizing. Certainly not measuring up to the environment or the ingredients. Here's an idea: Ask your server to describe the sauces, then say, "What else do you have?" Or, bring your own! Gyu-Kaku: Pump it up. Your "default" sauces should be adventurous and exciting to describe. Let your servers offer ordinary alternatives. After all, anyone who walks in is looking for something different. So, 4 out of 5. This could be a problem with Franchises, like this one, where "rules are rules." P.S. Correct pronunciation (according to our confused server) would be, "Gyoo Kah-Koo"
(4)
Rich J.
Great addition to the White Plains area, which is continually improving in the restaurant area. Had a set meal, which included soup, a very tasty salad, kobe bacon fried rice, shrimp, and 3 varieties of kobe beef. All that for two- $70. Pretty decent value, even though you don't get that much meat, only a few ounces each. We went during happy hour also, so drinks were discounted. It was a nice experience, it was a bit of a pain in the ass to grill your own meat, but I could deal with it once in a while..it was good quality. Service was very good and I liked the ambience.
(4)
Yuki S.
The food was great but the wait. Are you kidding me? I had a 7:45 reservation, wasn't sat till 8:20 this was absolutely ridiculous I only recommend this if you have lots of time to spare
(1)
Greg L.
Food is great but it's definitely a lot of work. Would be better for a dinner for two instead of a large party.
(4)
Jinpu Y.
over booked us onValentines day. Waited for almost 2 hours and tell us no seating. Totally ruined our first valentines day after we got married.
(1)
Jacob R.
First, I thougt they need sometime to get close to city standard, but after I tried this place with my girl friends last sunday, i was surprised. you dont event know it just opened for three days. Great Service with Great Foood. This is what White Plains people will talk about for a while. They offer 20% off whole bill, but dont know if they are still doing that.... My second yelp rating and I gave 5 stars!
(5)
Stanley W.
The chain gyu kaku is overall good quality, but the service I've experienced at this particular one has been terrible. I've eaten here 2 times around a hour and half before closing. Both times the staff rushed me to finish. The last time he was in such a rush he shattered a drinking glass at my table cleaned it off without even apologizing. To top it off he never brought me my rice, don't ever mess with an Asians rice. Needless to say I'm not going back to this gyu kaku. If anyone decides to make sure you don't arrive anytime near closing time.
(1)
Steve K.
Power hour is the best value in town. Been here 3 or 4 times and can't wait to go back. Everything is super tasty and staff is very friendly.
(4)
Hendrick M.
AMAZING meat here. i was one of the zillions who used a groupon, and the only thing i regret was not being able to afford more. seriously awesome japanese-bbq-style steaks, the best i've had in a long, long while. typically, imo, it's hard to beat korean bbq, but this one really was fantastic. be careful if you've got young kids, as the stove is in close proximity to guests.
(5)
Rui Y.
Yummy!!! The kobe beef and the ladym green tea cake are my favourites!One of the best restaurants in white plains !! Will definitely go again.
(5)
Matt K.
I heard that this place was very good and I have to admit that I was pretty disappointed. The service was great but I did not find the food to be good at all. I had a terrible stomach ache an hour after eating. Hopefully I just went on a bad night but I'm not sure I'm willing to give this place another try.
(2)
Hayriye M.
Not my thing! I don't enjoy cooking my own food when I go out to eat. Isn't the whole point! On top if it the portions are so tiny. I won't be returning. The only thing I liked was the crepes cake. Wish I took it to go.
(1)
Rene O.
Green Tea Mille Crepe is phenomenal!!
(5)
Wenxiao L.
I have always been a big fan of Gyu-Kaku chain. I went to the white plain location for dinner with my families last night. Decent food, great location. We ordered 5 different kinds of beef. The food came out maintaining the same standard with the Gyu Kakus in the City. Now residents in White Plains don't have to go all the way to the city when they are craving for some Japanese BBQ:)
(5)
John W.
So happy that there is a gyu kaku in WP. Cheaper than the city. Go during happy hour for some savings. Parking is hard on the street, but park in the Galleria mall and walk thru Macy's. Get ready to grill some meat!
(5)
Christine C.
Food was okay. It sort of reminded me of the melting pot for hibachi
(3)
Tanisia A.
Delicious. Delicious. Group of 6, we had one of the BBQ specials for 4 plus added some sides! Lychee martini was yummy and the amount of food for 4 is plentiful. The ambiance was very NYC, which was fabulous! We came out full of food and laughter and will definitely be returning. One negative, if you are using a groupon you cannot use it on the "party" meal options which I didn't like, and it can't be used for all drinks has to be more food outside of a party special (meals for 2/4/6 etc,..)
(4)
Rick M.
Really enjoyed Gyu-Kaku, and a new favorite for White Plains. Everything is head and shoulders above what you get at other places with similar eating structures like Melting Pot. Staff is also doing better than when it opened so this is a keeper!
(4)
Michael T.
Great service, great food. Cook everything you order yourself at your table. The only thing that's tough is the heat blasting from the mini stove on the table gets intense on your face after a while. Came here with a groupon, left with a smile
(4)
Owl S.
Fun and good quality. Try to get one of special tables, below grade seating. Great for families, food is straight forward and service is helpful. Grilled meats and shrimp were very flavorful as was seared salmon app --garlic noodles were a low-light. Noisy ambience but an all around good time. It's the asian american " Melting Pot" complete with s smores finale
(4)
Jaja B.
Came here for my bday dinner on Monday night. It's a small place but the ambience was nice. Japanese BBQ is yummy. The thing that stands out the most was the service. Service here was excellent!!! Gratuity was included because we had a large party and I gave an extra $20. Service is what makes the experience stand out. Great job guys!
(4)
Joan S.
ALL beef is great. love the lamp chop. A lot of yummy vegetable choices also - carefully wrapped in foil paper so that the juice and sauce is kept inside. Last but not the least, DO save room for desert - lady M green crepe cake is the must-go!!!! Service is very nice too. They will tell you how long to cook each side.
(5)
Aman S.
Great concept, fun and very affordable... the taste and quality of the food was just OK. Would I go back again - only if I am entertaining folks that have never been.
(3)
Lisa G.
Delicious and not your every day Japanese food. Enjoyed lunch there recently and looking forward to going back there for dinner.
(4)
Mary C.
First time for us here - hibachi yummy and affordable, especially during happy hour special. Family of 5, we ordered the Aki course for 4 with 4 additional meat dishes plus some appetizers - steamed shrimp dumpling, tuna volcano, and chili wings. Plenty of variety in the course and plenty of food. Kids especially loved the smores for dessert. While the wait staff was very friendly they did not stop or check on the table for drinks except to bring out the dishes.
(3)
Evelyn A.
I've been here twice. The first time the service was not too good. Additionally, the portions are skimpy for the prices. (At first things look inexpensive, but everything is ala carte, so you end up spending a lot on a little.) Despite this, however, I returned because my friend had a groupon to use. As soon as she walked in, they asked if she was using a groupon. What difference does it make? Anyway... this time the service was just terrible. Despite the restaurant being pretty empty, our waitress would disappear for lengths at a time, leaving us to wave our hands at anyone who walked by for service. We had to send the bibimbap back, as it was as mushy as mashed potatoes. (It was good the first time, so not sure what happened on this occasion.) They definitely need to concentrate on training staff better, and they should provide bigger portions of food (or lower the prices). I do NOT intend to return.
(1)
Clarisa Y.
Parking around white plains is a pain. There is a municipal parking lot right across the street from the restaurants, but we didn't try it so I don't know how much it is. Came here with a $40 groupon, which does not apply to the happy hour prices. We didn't make a reservation and it was clearly crowded so we had to wait about 20 minutes for a table for 2 - I think everyone was using their groupon. Everything we ordered was delicious and flavorful. Our waitress Marie was very nice and helpful. Between the two of us, we ordered about 7 plates of meat (each plate is like a tapas size - about 3-4 pieces of marinaded meat) and the vegetable sampler (corn, mushrooms, onions, peppers). The plates are around $7-$10 each. We ordered multiple plates of the bistro hanger steak miso, kalbi, basil chicken, harami miso skirt steak and lettuce wrap with miso. You cook everything yourself, so pay attention to how long everything needs to be grilled. For dessert we got the green tea crepe layer cake. SO GOOD. Would definitely come back here again. The food and service were excellent. it's nice to have a good bbq place without having to go into NYC.
(5)
Kiki C.
we returned recently - same great food and service, and for dessert the fried banana cheesecake is reeeeaallly memorable.
(5)
Melissa C.
I'm giving 4 stars for the meal but it would have been 5 if the service had been better. Our meal was wonderful but our server, Melanie, was terrible. I don't know if she wasn't familiar with customer service or if she was just rude but it kind of ruined the meal for us. Having been to Gyu in NY several times, we asked if she was going to oil our grill. Her response was "well the food isn't on the table yet." Oh really, I couldn't tell by looking at the table.. I also asked about an item on the menu because I wasn't sure what it was. She told me it was beef and that it was thinly sliced but she didn't know the cut of meat.. I pressed her again and no response just "sorry I don't know". I even asked another server who also didn't know and apologized. I then asked a third server who FINALLY checked with the kitchen for me. I wish he had been our server... She also misheard our drink order and when we questioned it, instead of apologizing, she defended herself like it was our fault. I will definitely return to Gyu but I'm not sure it will be the one in White Plains.
(4)
Ryoichi N.
We had made reservation with Gyu Kaku White Plains for the dinner. Although we dined at the restaurant as reserved, its reservation record appeared to be canceled. I complained to the restaurant manager, and she promised that she would reregister and reclaim the points. However, its reservation and point has not been recovered. Its service will need more improvement, not yet catching up with other Gyu Kaku branches in Manhatttan.
(2)
Apple B.
I went to this restaurant last week for dinner with friends, we ordered beef ribs, various beef and belly, all of them were good! I will definitely go next time. :)
(5)
Kenny P.
It is so delicious! Like all the meat and lady M as a desert! Like the decoration and waiters are very energetic ! Would go very often!
(5)
Lamar J.
So after an entire monologue from my girlfriend on how great this place is, we venture off to what to my surprise was a great time..... The happy hour food menu had many great selections and the drink menu was great. The bar are seat around 8 to 10 with cocktail tables all around. The steam duping were good but took forever to make.
(5)
Karen L.
I can't believe this restaurant was nearby and we've never been to it. I tried to make a reservation from the website's Open Table and it said it was booked until next week so I called the restaurant. I'm glad I did because they had a table available! So be sure to call the restaurant and forget about Open Table reservation system. We ordered the $125 for 6 people meat selection and it was more than we could eat. There was So. Much. Food! Some meats were a bit salty but all in all, nicely seasoned with flavor. The menu included salad, miso soup, salmon appetizer, edamame and at least 6 different kinds of meat! We ate for 1 1/2 hours! . I forget to get his name but the waiter was very attentive and very courteous. We sat all the way in the back so I was worried that he'd forget about us but he brought out the foods in a timely manner. A great restaurant to go to with a group of people. Expect to grill a tender and flavorful meal!
(5)
Zhenzhen X.
We've been here for dozens of times. The food is above average, I'd give three stars for the food. The service is usually slow but still acceptable. But it was extremely horrible last time. The server never refilled our water or tea. We never got the garlic noodles that we ordered, they completely forgot it. I asked for a fork and a knife because I'm wearing braces and need to cut the meat into small pieces, apparently the server forgot it the moment he answered yes and didn't come back till I almost gave up.
(2)
Patricia H.
Went here with a friend during happy hour (which are pretty long hours) and had the best time. The beef fried rice (I can't recall the Japanese name) was delicious and an absolute must have. The shrimp was a little salty for my preference. The sirloin tasted a bit like hot dog. Either way, that prices are pretty good. I will definitely go with the chicken next time and maybe a cheaper steak. You cook the food yourself (just the meats and fish). The rice, appetizers, and soups are cooked in the kitchen - so no worries! It's pretty quiet so it's a great spot for a date or to catch up with friends. I will definitely return to try some of the other items on the menu.
(4)
Tony S.
Happy hour today with some coworkers. The five of us ordered the Meat Lover combo. Megumi was very kind and helpful, and we ate to satisfaction (and then some). The Kirin beer on tap was superb. It's a bit of a wait if you have a party looking to do the BBQ, so make sure you come in early or call beforehands.
(4)
Helen L.
Ordered the Haru set for 2 people during happy hour. At first I was worried it wouldn't be enough food, but it was, it definitely was. At first the portions seem kind of small - max 6 slices of beef per dish, but it adds up since the set comes with 6 different dishes. Everything was delicious and we ended our meal with smores! Our servers were really attentive and made sure we had everything we needed and were quick to refill our waters. The manager even came by to ask if everything was alright. Overall a really good experience at this gyu-kaku.
(5)
Pbprep M.
Food is good, but cheap cuts of meat, and reasonably priced on the happy hour menu. Our party of 5 ordered the Meat Lovers Platter for 6 and it was a LOT of food!! Fun to cook yourself contrary to Melting Pot; here you grill!! 2 stars bc SERVICE WAS HORRIBLE!! Waitress, Caresse, could barely answer questions on the menu or cocktail ingredients. She was so slow! Never checked on us; we had to flag her down to get more water on multiple occasions. The check was wrong, took forever to get her top fix it. Entire experience was 3.5 hours when it should have been 2. Loud restaurant, screaming toddlers, incompetent waitress, invisible yet inconsiderate manager (Vicky). They were out of smores bc no more whole Graham crackers... so go get some! She didn't even comp alternate dessert! We will not be returning.
(1)
Greg S.
Good food which you cook yourself at the table. We ordered the pre-set dinner for 6, which was mostly beef, but delicious and filling. It was only $120 for food for 6 before tax and tip and without drinks. Pitchers were cheap too. Highly recommend if looking for something fun and interesting.
(5)
Farah S.
It was lousy service ever! Bad experience with unprofessional waiter. I have been here many times But I will stop going there, foods are ok. But these waiter need to be trained better.
(1)
Dwight C.
went late on a weeknight, friendly wait staff, good food, good prices. I recommend
(4)
Douglas W.
I hate to have to amend my 5 star review but after giving this place 2 chances to redeem itself I have no choice. Marie is gone and now the place is slipping back into oblivion. I use to go here for every happy hr. And my last 3 visits have been sub par at best. Service was slow. Drinks weren't very good. On my last trip I ordered 2 identical beverages and one had alcohol one did not. After letting my waiter know that one drink was all juice. He went to the bartender who instead of fixing the problem wanted to provide a class on how the drinks are made and how the alcohol is measured. If they have the exact same measurement how can they taste so different? Still not sure. Also the prices are up so the usual happy hr deals arnt as good anymore. So paired with the slow service and an asshole bartender. Im not sure I still have yet to see the new manager so it's all up to everybody else's discretion I guess. I can already see this place falling off the usual wait to be seated on certain days don't seem to be a problem anymore. Not a good sign.
(3)
Julie C.
Can't say no to Japanese BBQ! Also, you'll get a MUCH better deal at this Gyu-kaku than some other locations (it was much cheaper than the East Village one). This is my second time going to Gyu-kaku. I've been to the other location in East Village and definitely recommend the White Plains location more in terms of price and quality. I had the meat lovers in both locations and I felt like they gave us more in this location. The veggies were marinated in this location and they gave us ample amounts of meats. The seared fish was also really yummy. The service was fine-- they changed the grills quickly when we needed them to. Also, come here for happy hour! It's a REALLY good deal. For example, the meat lovers in East Village is $200 regular price, $170 happy hour, while the meat lovers in White Plains is $188 regular price and $115 happy hour. We paid the $115 and were very satisfied! The meat lovers recommends six people and is doable with five. I went with four other girls and we did finish, but were really stuffed.
(5)
Cal C.
This is a good place for groups and families. The Happy Hour pricing makes it more of a draw. There is more than enough food for everyone. We ordered too much the first time around - I think the meal for Four is meant for adults. We had our kids and we were way stuffed. The desserts (S'mores) are fun and tasty (green tea cake). Bruno was our waiter both times and overall service is good. Valet parking is good to have on a Friday or Saturday evening. Hope they stick around a while and don't become too popular.
(4)
Peter N.
I liked the concept of this restaurant and the quality of food is pretty good. The problem for me is the service and after 3 times eating at this restaurant it got worse and worse. On our last (and final) visit we asked if we could be moved to a different table because we were right next to an emergency exit at a table that was removed from the main restaurant and it was cold. Our waitress seemed to avoid addressing our request at first and then sent a manager over to the table who basically told us if we don't like it then too bad. She made a very awkward and embarrassing situation out of the whole thing. There's no way I'd go back again.
(2)
Angela L.
This place is amazing! I love all types of grilled meats, and this is by far one of the better quality, best priced locations I have gone to. THEY HAVE HAPPY HOUR FOR MEAT! How wonderful is that?! The meats were marinated well and had lots of flavor. I went with a party of 5 and we all got the lunch special combo - 3 different (or same) meats for $11.95!!! I was afraid that it must be a small portion but it was not. I was full on two meats. It also comes with soup and salad and a HUGE bowl of rice. Bistro Hanger Steak Miso - THIS WAS THE BEST ONE!!! Beef Tongue - Not a fan, but I think some people might like it Toro Beef Tare - Pretty good! Spicy Pork - Also pretty good, not crazy spicy but very flavorful Pork Belly - Pretty good! Chicken Basil - I didn't get to try this, but someone else got it and said it was good. When I return I will likely get the same lunch combo but two meats only ($8.95). I will rotate between two hanger steak miso or one hanger streak and one toro beef or the pork belly! Dessert: THE GREEN TEA ICE CREAM - is the authentic flavor one!! Very hard to find now a days. They also serve the Lady M crepe cakes (which I thought tasted a little off from the ones I normally get at the Lady M stores. Not as much flavor). All in all. LOVE LOVE LOVE this place.
(5)
J C.
We wasted 30 mins waiting for a table and ordered drinks at the bar that were left unfinished. The hostess said it was okay for one of us to order the all-you-can-eat meal and my friends (vegetarians) order from the happy hour menu. Once we were finally seated suddenly this was no longer okay and we left its out drinks unfinished. What a waste of time and money. We won't be back!!
(1)
Tina A.
I used to love this place. The food is great. But today, someone took my order and after 20 mins of waiting came up to me and asked if i'd like to put an order in. Disorganized and terrible service. I finally get my order after my lunch break and its wrong. No sauces and no flavors. I honestly suggest going to NYC locations if you wanna eat here. I called to maybe exchange my order and the person told me they dont know how they can help.
(1)
J E.
This place is good for happy hour, as long as you're not going with a large crowd because the bar is not that spacious. The drinks and apps are VERY reasonably priced. Order a co-co mo or a strawberry co-co mo (the latter is not on the menu but if you ask for it, they will make one) if you like fruity, tropical drinks but don't want something overly sweet. I enjoyed their edamame, seaweed salad, spicy miso chili wings, and shrimp dumplings. However, my experience with the table service left much to be desired. It's been almost a year since I went there for anything other than happy hour but I remember slow, impersonal service at lunch during a weekday (it wasn't even crowded at the time) and if you aren't interested in the experience of cooking your own food at the table and do not eat red meat, you might as well skip this place or order from the bar menu.
(3)
Paige Y.
As our office is close here, I went back there for lunch. It was 1:30. We were seated by a maître d'. We were given 3 or 4 different menus including the drink menu. But no lunch menu. As our waitress came to take our order, I asked her whether they had stopped offering the lunch menu. She looked at the time, and said that they did offer the lunch menu, and asked if we were not given one. The maître d'brought one, saying "oh you wanted the lunch menu?" Why did she assume that we did not want when she gave 3 or 4 different menus but the lunch menu? When the waitress came back, she was asking if we wanted to upgrade or this and that. By that time, I was sure that the restaurant had started the hard sell. The food is good as usual, and the service was not bad (although our favorite Japanese waitress was no where to be seen!) But they should do something about this hard sell attempt. Did the maître d' withdraw the lunch menu intentionally? Did anyone else there get the lunch menu?? One had to wonder. As the food is good, I will go back but I will be very careful.
(3)
Elena A.
I have been to this restaurant several times for drinks, lunch and dinner since it opened, because I love the Japanese BBQ concept. While I love the idea, I no longer enjoy the execution at this location. The service has become simply unbearable, as the newly hired waiter repeats the same script, even after you have informed them that you are a regular and are familiar with the concept, not to mention trying to make conversation when it is neither welcome nor appreciated. The quality of meat has declined drastically as well for no apparent reason. On my last visit I noticed some very stale looking raw meat, which is totally unacceptable for a place like this. You must "shape up or ship out"!
(2)
Jessenia R.
How much I love Japanese BBq in timesquare and midtown I decided to check out this one in white plains first things first seated right away and all I heard was happy hour I was already impressed . Ect made my order the waitress did recommend many dishes and I definitely went for her judgement only complaint was service was a bit slow asked for a fork and never got it untill I asked a different waitress and also the drink took a bit long and the restaurant was practically empty but drinks were too good it actually worth the wait !! But I will recommend to friends and family and I love the location I will return !
(4)
AJ A.
Price is not bad at all if you get the group special.. The servings are good. The only complain I have is they don't serve your meat so fast and you won't know if the last plate is your final meat.. I guess maybe we have a big group ? I wish they gave the option if we want everything in one serving.. The place is great! Great to hang out with friends
(4)
Tellit B.
THe food is ok, Nothing memorable . The happy hour is good , and go during power hour
(2)
Marcus C.
I was never a big fan of Japanese Barbecue. Political issues aside, I just always thought that the Koreans did it better for a lower price. This restaurant proved me wrong on both points. Full disclosure: I have good friends who are shareholders of this place. Food: the meats were my favorite. We ordered many different types of beef, and they were all very impressive. As an overweight individual, it might already be obvious that I like large pieces of cow on my plate. Heck, marinate and age a tenth of an entire cow, grill it to medium-rare perfection; then put it on my plate. I'll eat it. However, this restaurant makes it clear that it places quality before quantity. Each bite was scrumptious! I savored the flavor with the sauces that were available. The avocado salad, fresh salmon sashimi in sauce, stone pot rice, fried sweet potato, and steamed dumplings were really very good. Each dish was, in addition to being aesthetically pleasing, filled with a mix of flavors that is very difficult to describe but still very impressive. Allow me to talk about dessert in a separate paragraph: they served green tea Lady M crepe cake with vanilla ice cream! The green tea ice cream was unique in that it had a slightly bitter taste to it, raising its authenticity (yes, we asked for a green tea ice cream in addition to our vanilla ice cream; yes, I'm fat). Service: It's difficult to overstate the importance of an energetic staff ready to get the job done. This was the restaurant's "soft opening" and not everything was fully ready to go yet, but the team really does a great job at earning that 20% tip. Decor: My family is from the far east city of Hong Kong, so we love bright lights at the dinner table. I am glad that this place is so refreshing in that regard - the lighting allowed me to ensure that my food was cooked the way I liked. Note: there's mouthwash in the restroom! Kinda cool.
Always a good time here! Visited about 3 times. Service is good, meat is fresh and the ambiance is quiet and relaxing.
(5)
Juli A.
Called ahead and reserved a table for 2 for 8pm. Hostess told me we won't be seated till 9pm due to overbooking. Thanks for the waste of parking tolls.
(1)
Sam H.
The gimmick here may be fun - that is, if you don't overly char and/or undercook your food (even when following their suggested cooking times). Still, the food is mediocre and overpriced, at best. What really killed things for us was the service. After our first round of food, we realized we hadn't ordered enough and were still hungry. We ordered a few more dishes, and our server said he'd be right back with a clean grill surface. Well, he never returned to our table. In fact, he didn't even bring the rest of our food. We waited over 40 minutes before soliciting another server and asking for the bill from a manager. She offered us 10% off our next meal there - how presumptuous of her. Our server continued to frequent his other tables nearby. He didn't even apologize for his bizarre behavior, and neither did the manager. Even ignoring the service issues, though, we probably wouldn't be returning. The food just isn't memorable. At all.
(1)
Devin G.
All in all, I was into this place! Fun atmosphere, something different to try, and great happy hour deals. The food was excellent, fresh and flavorful. The drinks were good too, great place to come with friends.
(4)
Chris G.
Management needs to step up. Everyone not knowing what's going on. No last call on drinks, wanted to order more food, couldn't.
(1)
Jing Y.
The service is extremely slow and the food is extremely salty. I think the wait staff can work more efficiently and try not to over salt the food!
(2)
Lisa S.
Terrible service, very disappointing. We went on New year for all you can eat. First they told us we need to finish in 90min. And then whenever we ordered they told me we can't until we finish whatever is on the table. We have 9 people. We ordered 9 pieces of beef miso. One dish came, it only has like few pieces on it. And we told them it's not enough. They said again we can't have more until we finish everything and our 90 mins is up. So nothing for us. Btw it charges you 20% tips at the end. Won't go there any more for sure!
(1)
Jennifer P.
I loved this place! My boyfriend and I went on valentines day and it was wonderful! The food was delicious! They have dipping sauces which we didn't even need or use, the food was already seasoned. I especially loved the s'mores it was really fun roasting the marshmallows.. If you want to try something new and different definitely give this place a try.. You wont be disappointed!
(5)
Lily L.
After going to both the Gyu-Kakus in Manhattan, I was curious to see whether this one in White Plains would differ. FIve of us sat for the Fuyu menu, which had an assortment of mostly beef and one chicken-basil dish, as well as miso, garlic rice, two veggie side dishes, and edamame (no dessert). It was meant for six but all of us just fine and were pretty stuffed. The menu was $155 for that set. The meats were marinated beautifully and tasted amazing. There are three sauces to choose from and they're all wonderful to have. The only gripes I had with the food itself was that the corn was frozen (if you've ever had frozen corn on the cob, which is very popular in Chinese supermarkets), they have a chewy consistency that is really evident on the cob - less noticible when its kernel by kernel). The service was pretty helpful aside from some confusions about the reservation. No complaints there. We ordered some sake for the table and the bill was around $255 inclusive of tip. It's a little pricy but you cannot deny how amazing the cuts of meat were. It's always a treat.
(4)
jill w.
The food was really good and while the prices seem on the low side the portions are really small ($2.95 sounds good until you see what's given to you - which is 4 slices of zucchini, $3 for smokes but you only get 2 marshmallows, 2 small squares of chocolate and 2 gram crackers). The cost adds up fast and while we had thought it would be cheaper to order a la carte it would have been cheaper and we would have gotten more food if we ordered one of their meal specials. The odd think though was when we asked the waiter to advise us on how high the heat should be on the grill her answer was "it should be like you do it at home." Umm, I don't have a girl pit in the middle of my table so your answer isn't really helpful.
(4)
Elissa S.
Great fun and food. Go during happy hour, totally worth it. Good selection of meat. Had steak, liver, tongue, shrimp and salmon. The plum wine was some of the best I've had in a restaurant.
(4)
Bohdan D.
This is my second time having lunch here and my first experience was fine, but my second visit was very disappointing. I went on Monday after thanksgiving ( I know, bad day to go) and the first three items I tried to order they were out of, disappointing but ok. I then ordered the Salmon Lettuce Bibimbop and this is where it gets strange. The waitress came to the table with the hot bowl and while still holding it in her hands says "This has to be mixed and it gets really messy, so I'll take it back and mix it for you." and quickly walks away. Why the heck was that all about ???!!! About 4 minutes later she brings it back in a regular bowl (not the hot stone bowl it was in before and is the correct way to serve it). The dish had fully cooked salmon and no flavor. This was very odd and very suspicious. I will never go back again.
(1)
Gracie J.
Been to the Gyu-Kaku locations in Manhattan. Decided to go to this one to avoid Manhattan parking... didn't work out the way I'd hope. Will go back to Manhattan locations from now on. No parking lot - pay for street or parking deck. Food is good, as usual. Problem is the service. Went on a Sat afternoon - Hostess was not friendly. She sounded bored at her job. No smile on her face. Didn't say goodbye when we left and was in fact giving someone an attitude over the phone who was trying to make a reservation. We had a reservation and we were seated late. Our waitress was nice, but not completely competent. She took a long time to get things and would forget to oil the grill when it's replaced. At the end, she also rang up our check wrong (charging full price for our drinks and putting in an extra meat dish that we did not order). The manager was great and ran around helping with waitressing - however she should not need to do this and should have the time to do her job as a manager. The service is just not up to par with what's at Manhattan. it hurts me to say this since the manager clearly cares, but that's the truth. P.S. We heard about a Groupon deal - looked it up - actually not a good deal if you know what you're doing. Go for happy hour a la carte and you'd actually save more $$ than if you bought the Groupon with all its limitations.
(3)
Paulina J.
So glad they brought this place into White Plains! Went here a couple times and the service has been very good - got our food very quickly. Also went here on my birthday and totally love that you get an awesome free dessert because the green tea crepe cake is the BEST.
(4)
Deena W.
I really enjoyed my meal here. I had a groupon for this restaurant and went on a Monday. Who knew they had Happy Hour all day on Monday???? I DIDNT!! The drinks were very reasonably priced and so was the food. Speaking of the food. I loved it. I loved the spicy tuna volcanos and the wasabi tempura shrimp. The different cuts of meat we ordered were very good too. Our waiter told us how long to keep the food on the grill so that everything would be cooked to perfection. The garlic noodles we ordered to accompany our meal were fantastic. For dessert we had the s'mores and the fried banana with ice cream. Our waiter even gave us extra ice cream because there was two of us. Very sweet. Needless to say.... I'll be back.
(4)
Robert K.
I went here mainly because of a 50% off deal chicken deal available (Don't buy one of those coupons the same day you're planning on using it) So we had to pay the full whammy. Anyhow, because of featured deals we had very satisfying bbq for a reasonable amount. Tab was $51 for 3 people- no drinkers-- Some people had complaints about the staff, so I had some trepidation, but my fears proved to be unfounded. They have a group staff, so there is always someone paying attention, and we were never without plates to bbq or attention for very long. Doing your own cooking adds a fun experience to it, and you cook it exactly how you want it-As long as you're paying attention. Parking across from the Galleria mall is not the easiest to find, so parking at the mall is recommended. We're a fairly discerning group when it comes to quality, and it met our expectations. I would consider it a keeper
(4)
Sandy P.
One of the best places for food, drink, sweet and much more! I used to be quite a vegetarian and don't really enjoy having meat - really not a meat-lover! But Gyu-kaku changed me!!!! All the meat are dressed with authentic japanese bbq source and it was AMAZING!!!! I tried out every Gyu-kaku in NYC and usually go there every week or two. And they have excellent beer and dessert - what else could I barely ask for??? And I came to this one because I wanna to try it out with my boyfriend. This is the cheapest Gyu-kaku but by far the BEST I've had. Meat are very very juicy and fresh and they are just slaying it! Highly recommend list: Kirin beer, Addicting Cabbage, BBQ Checken Wings, Any meat item, Green Tea Crepe Definitely, I will come back again and again and again.
(5)
Blake S.
I went here for lunch recently. I've been to the one in Midtown and the one in Hollywood. Let me tell you why to avoid this place: 1. They seemingly have ten different menus and the pricing in all the menus is different. While sitting at the bar, the bar menu shows the very first item "volcano tuna rice" for a price of $7. Then you browse the regular menu and it's listed at $5. So we ask if one comes with more than the other, the answer is no. After further question, the bar menu is more expensive cause you sit at the bar.... how does this make sense if we aren't initializing a table and grill? There are many more variances in the menus, making you wonder if you are being cheated on every item you order..then making you further want to actually itemize the final check. 2. You may think the $3 beer Happy Hour is a deal...don't be tricked. Don't get draft beers. They serve you in a 10oz glass. Only get the beer by the bottle if you are going for the $3 special. 3. Skip any of the raw fish (what they seem to call sushi grade). It went through me quicker than a line of bugger-sugar through the Wolf of WS. 4. Don't wear a jacket; chair backs at the bar are so low, you might as well just throw it on the floor. On a positive note, the garlic fried rice is good. But why go out to just eat fried rice?
(1)
Jessica H.
Yeah! A Gyu-Kaku in white plains! Nothing wrong with grilling your own Japanese BBQ at the table! Good ventilation - love that I don't leave the restaurant reeking of food and smoke. We got the aki special for four and below were my favorites: Tofu chigae - delicious but this was definitely not enough to serve a party of 4 though Garlic noodles Harami Miso - very flavorful and well marinated; my favorite Chateaubriand - very well seasoned and tender S'mores! I've been going to the city locations for years and if ordering a la carte, would definitely add the Kalbi short rib tare to the dishes mentioned above. Also, I LOVE their spicy/sweet sauce. I put it over EVERYTHING. Service: Giving exception that the restaurant was still in its soft opening stage, service was friendly and enthusiastic that more than made up for having to request items multiple times or not having full knowledge of the menu.
(4)
Collin R.
Overall a very disappointing experience. We have been to the Gyu-kaku in the city many times and always had a great experience there. We came to this one with the expectation of at least a similar experience. The main disappointment as other people mentioned was the service. It was bad and way too slow. Things took forever to come and came out in pretty random order. Drinks came 20 minutes after we ordered them and we had to ask twice about them before they finally came. White rice came without anything else and sat for a while. The bus boy acted annoyed when my wife wanted to exchange for a clean plate after eating our salad. The waitress always seemed rushed. All these little things kept adding up. And I can deal with some bad service if the food is very good but that wasn't the case either. The meat was pretty low quality. We had a certain level of expectation based on Gyu-kaku in the city and could tell this meat was a much lower quality that frankly wasn't very good. It was tough and tasteless. We were barely interested in finishing it. The only good part of the meal which at least made it 2 stars were the deserts. The meal set we had came with a S'mores desert which the kids really enjoyed making and eating. And my wife an I shared the green tea cake with ice cream which was really good! (although very expensive at $9) Based on this experience, it looks like if we're ever in the mood for Gyu-kaku again it will be worth taking the trip to the city...
The popularity of Chinese food in America can be adjudicated by the appearance of China Town in many major cities in the United State of America. The popular trend of ordering or opting for Chinese take away food isn't unknown in America. Chinese take away food comes to rescue when you're too tired from work or too exhausted to cook. No one can resist the temptation of eating spicy noodles, shrimp, chicken, beef or pork cooked in the sweet and spicy sauce. The cooking method of authentic Chinese food is a lot different compared to what is served in America.
Generally, Chinese use dark meat small bones and organs to cook dishes but this changes when you are eating American-Chinese fusion food prepared using white boneless meat cooked with broccoli, carrots and onions. Back in China, the food is less spicy and oily as they favor steaming and braising method for cooking the most popular dishes. So, if you have a taste for authentic Chinese food, then try finding a real Chinese restaurant in the city. You can also try the most popular fusion Chinese food like Pecking Duck, Chicken Feet, Hot Pot, Shrimp Dumpling Soup, Mapo Tofu, Wontons, Chop Suey, Egg Rolls and not to forget Fortune Cookies.
There are not many restaurants in America serving authentic Chinese food. A little research on Restaurant Listings directory can help you locate the best Chinese restaurants in the city. Chinese cuisine is continuously evolving, and you can find a variety of dishes categorized as the food for lactose intolerant, gluten intolerant, vegan, vegetarian, and diabetic friendly. So, if you have a group of friends with different taste patterns, save the hassle and visit the nearest Chinese restaurant in your city.
Shel B.
The Location is very easy to find. Parking could be a little challenging, so we decided to park nearby. The interior is very modern. The booths are impressive. You can have your own little privacy with the curtain hanging down in your booth. There is a grill in the middle, (All right, this is my first time in Gyu Kaku and i bought a Groupon). We came in with no reservation and the hostess was actually nice. We are seated right away. We decided to order from the HH instead of using our Groupon, thinking its a better deal. Everything is cheaper (Cheap Ass!!!) The server are actually really friendly and very nice. For the food, we ordered: Miso Chili Wings ( which I am disappointed) Bistro Hanger Steak Miso (so-so, Bland flavor, chewy) Chateubrand Ponzu (Bland flavor but tender) prime Rib Eye Ponzu ( recommended) kalbi Chuck garlic (chewy) 2 steamed rice and 2 Kirin Ichiban. They all come in small portions, but we are filled all ready. Also, you grill your own meat. I just wish that there is a bit an extra of brush and oil for the grill since the meat started to stick in the grill. Our bill without the Groupon is around $70 plus tip. I will use my Groupon next time.
(3)Ellen B.
Fun meal interesting concept We have been here twice over the last few weeks, the first time we arrived before our reservation and were seated, last night we had a 45 minute wait at the bar which was fine, the lichi bellini was great. Now on the food: On our first visit we ordered on of the Natsu Course menu a great introduction to the food and the cooking methods Last night we ordered al la cart, the hot oil seared salmon is great, we enjoyed the cook it your self and with our double take deals coupon dinner cost us an additional $4. 52 plus our drinks at the bar Its a fun place and would be great a larger group
(4)Andrew C.
I really like this place, it is a lot of fun go with the idea to stay awhile and try different cuts of meat and cook it maybe get sake or beer's with the intention of conversation and cooking eating. Get the addicting cabbage and cucumber. get the cheaper cuts of meat they are delicious and cheap the more expensive options are there for sucker's also the combo meals are a discount but they usually include one or two of the most expensive meats with some other bullshit just order al la carte and you will probably spend less. the fact the food need;s to cook and cool alittle it all takes time so don't eat all your sides and rice etc take your time with every dish it is smart to order a bimibap to share around the table. Because the process takes time you tend to eat much much less than you regularly would. What we just ordered tonight was pork belly addicting cabbage and cucumber, duck, shabu beef the cheapest option the beef bacon forget the authentic name. shrimp. The green tea crepe cake. everything was good. 2 mushroom mixes.
(4)Betty Ming L.
I'm not a big fan of table-top BBQ, which is why once at this place was enough for me. But for anyone who likes this sort of thing, there's a Groupon providing $40 worth of food for $20.
(3)Jessica J.
I am so in love with this place! Staff is friendly and food is soooooo good. Everything I eat here was nice, especially green tea crepe, it's heavenly for all the green tea lovers out there. I will definitely be returning! BTW :) bar tender is so cute;)
(5)Reiko S.
This was my second time at Gyukaku. First time was a year ago and I liked it. Last night, I was very exited to go there again. However I was VERY disappointed about their service and food quality. While We were waiting for the table, my husband ordered some appetizer for my son at waiting area. When the appetizer arrived, they said that our table is ready. Then, the restaurant manager came to us and she said that you can not take the appetizer from the counter to the table. Do we have to finish all the appetizer? We would be full before we sit on the table! If there are such a rule, the worker who took our order should have told us. Or, the manager should be flexible depending on the situation. It is NOT NICE!! And also, I thought that the meat quality is not good compere to Korean town restaurants in NYC. They cut the meat too thin to save the cost. I would not go back there again.
(1)Nicole A.
Parking can be tricky in this area not worst than the city. We went around once and found a spot. This was our first experience here and I must say we left stuffed and with a big smile. Arrived around 8 on a Saturday no reservation we waited 5 minutes our waiter was very nice (forgot his name) DELISH!!!! We were in food heaven. My new favorite restaurant. Best bibimbap I have ever had. Quick service, really nice wait staff. Can't wait to go back.
(5)Aili T.
Good, as always. However, ... they do use a quite a bit of seasoning on the meat and some dishes could be very salty! If you go during the peak hours the wait can be long so beware.
(4)Belinda T.
I had my reservations about going to Gyu Kaku because initially I thought it would be mostly raw foods. However, my husband was excited to try this spot so I obliged. The experience was so much fun, tasty, and decently priced. It was so much fun cooking our meats at our table. The chefs prepared everything and all you do is grill your meats and veggies. I know some folks might say that they don't want to pay to cook their own food, but it's definitely worth experiencing. Btw, the drinks aren't included in the course packages, but they only run from $5-$8 during happy hour.
(4)Corene P.
Parking is tricky in this area, and had to park 2 blocks away. It was raining so that didn't help. We ordered the Seared Salmon appetizer to start. It was delicious. I loved the slivers of ginger on top. For the BBQ portion we ordered the Harami Miso skirt steak, the Prime Rib, pork belly, and the mushroom medley. The skirt steak was delicious and our favorite. The marinade was flavorful. The Prime Rib was bland. They do offer marinades/sauces on the side for an extra cost and might recommend trying one if you order a meat that's not pre-marinaded. For dessert we had the Fried Banana cheesecake with ice cream. It was perfect and I'd go back for just this. must try! Staff was friendly and answered all our questions thoroughly.
(4)Richard B.
Overall, pleasant experience. May return for a second trial. Unique ambience and presentation of food, with your own hibachi grill in the middle of every table. I've been to some very, very expensive Korean grills like this in NYC and have always left disappointed with experience compared to cost. In this case, the environment was comfortable and delightful. Quality of food (ingredients) was very good. Cost reasonable. So, why not a "5"? * STAFF - Disorganized, randomly assigned, confused... One server said, "We are very well trained." My experience said otherwise. Because the menu is small-plate oriented, it requires constant and consistent attention from table staff. They were not handling it. We had to ask for delivery of drinks (first thing we ordered), WATER and menu selections more than once. It seemed we were more aware than staff. * SAUCES - Believe it or not. The quality of the food (ingredients, remember, you are your own cook) was very good. It's an adventure. Let's make it... ummm... an adventure? Sauces (3) provided from Regular to Spicy were absolutely MUNDANE. Completely uninspiring and even unappetizing. Certainly not measuring up to the environment or the ingredients. Here's an idea: Ask your server to describe the sauces, then say, "What else do you have?" Or, bring your own! Gyu-Kaku: Pump it up. Your "default" sauces should be adventurous and exciting to describe. Let your servers offer ordinary alternatives. After all, anyone who walks in is looking for something different. So, 4 out of 5. This could be a problem with Franchises, like this one, where "rules are rules." P.S. Correct pronunciation (according to our confused server) would be, "Gyoo Kah-Koo"
(4)Rich J.
Great addition to the White Plains area, which is continually improving in the restaurant area. Had a set meal, which included soup, a very tasty salad, kobe bacon fried rice, shrimp, and 3 varieties of kobe beef. All that for two- $70. Pretty decent value, even though you don't get that much meat, only a few ounces each. We went during happy hour also, so drinks were discounted. It was a nice experience, it was a bit of a pain in the ass to grill your own meat, but I could deal with it once in a while..it was good quality. Service was very good and I liked the ambience.
(4)Yuki S.
The food was great but the wait. Are you kidding me? I had a 7:45 reservation, wasn't sat till 8:20 this was absolutely ridiculous I only recommend this if you have lots of time to spare
(1)Greg L.
Food is great but it's definitely a lot of work. Would be better for a dinner for two instead of a large party.
(4)Jinpu Y.
over booked us onValentines day. Waited for almost 2 hours and tell us no seating. Totally ruined our first valentines day after we got married.
(1)Jacob R.
First, I thougt they need sometime to get close to city standard, but after I tried this place with my girl friends last sunday, i was surprised. you dont event know it just opened for three days. Great Service with Great Foood. This is what White Plains people will talk about for a while. They offer 20% off whole bill, but dont know if they are still doing that.... My second yelp rating and I gave 5 stars!
(5)Stanley W.
The chain gyu kaku is overall good quality, but the service I've experienced at this particular one has been terrible. I've eaten here 2 times around a hour and half before closing. Both times the staff rushed me to finish. The last time he was in such a rush he shattered a drinking glass at my table cleaned it off without even apologizing. To top it off he never brought me my rice, don't ever mess with an Asians rice. Needless to say I'm not going back to this gyu kaku. If anyone decides to make sure you don't arrive anytime near closing time.
(1)Steve K.
Power hour is the best value in town. Been here 3 or 4 times and can't wait to go back. Everything is super tasty and staff is very friendly.
(4)Hendrick M.
AMAZING meat here. i was one of the zillions who used a groupon, and the only thing i regret was not being able to afford more. seriously awesome japanese-bbq-style steaks, the best i've had in a long, long while. typically, imo, it's hard to beat korean bbq, but this one really was fantastic. be careful if you've got young kids, as the stove is in close proximity to guests.
(5)Rui Y.
Yummy!!! The kobe beef and the ladym green tea cake are my favourites!One of the best restaurants in white plains !! Will definitely go again.
(5)Matt K.
I heard that this place was very good and I have to admit that I was pretty disappointed. The service was great but I did not find the food to be good at all. I had a terrible stomach ache an hour after eating. Hopefully I just went on a bad night but I'm not sure I'm willing to give this place another try.
(2)Hayriye M.
Not my thing! I don't enjoy cooking my own food when I go out to eat. Isn't the whole point! On top if it the portions are so tiny. I won't be returning. The only thing I liked was the crepes cake. Wish I took it to go.
(1)Rene O.
Green Tea Mille Crepe is phenomenal!!
(5)Wenxiao L.
I have always been a big fan of Gyu-Kaku chain. I went to the white plain location for dinner with my families last night. Decent food, great location. We ordered 5 different kinds of beef. The food came out maintaining the same standard with the Gyu Kakus in the City. Now residents in White Plains don't have to go all the way to the city when they are craving for some Japanese BBQ:)
(5)John W.
So happy that there is a gyu kaku in WP. Cheaper than the city. Go during happy hour for some savings. Parking is hard on the street, but park in the Galleria mall and walk thru Macy's. Get ready to grill some meat!
(5)Christine C.
Food was okay. It sort of reminded me of the melting pot for hibachi
(3)Tanisia A.
Delicious. Delicious. Group of 6, we had one of the BBQ specials for 4 plus added some sides! Lychee martini was yummy and the amount of food for 4 is plentiful. The ambiance was very NYC, which was fabulous! We came out full of food and laughter and will definitely be returning. One negative, if you are using a groupon you cannot use it on the "party" meal options which I didn't like, and it can't be used for all drinks has to be more food outside of a party special (meals for 2/4/6 etc,..)
(4)Rick M.
Really enjoyed Gyu-Kaku, and a new favorite for White Plains. Everything is head and shoulders above what you get at other places with similar eating structures like Melting Pot. Staff is also doing better than when it opened so this is a keeper!
(4)Michael T.
Great service, great food. Cook everything you order yourself at your table. The only thing that's tough is the heat blasting from the mini stove on the table gets intense on your face after a while. Came here with a groupon, left with a smile
(4)Owl S.
Fun and good quality. Try to get one of special tables, below grade seating. Great for families, food is straight forward and service is helpful. Grilled meats and shrimp were very flavorful as was seared salmon app --garlic noodles were a low-light. Noisy ambience but an all around good time. It's the asian american " Melting Pot" complete with s smores finale
(4)Jaja B.
Came here for my bday dinner on Monday night. It's a small place but the ambience was nice. Japanese BBQ is yummy. The thing that stands out the most was the service. Service here was excellent!!! Gratuity was included because we had a large party and I gave an extra $20. Service is what makes the experience stand out. Great job guys!
(4)Joan S.
ALL beef is great. love the lamp chop. A lot of yummy vegetable choices also - carefully wrapped in foil paper so that the juice and sauce is kept inside. Last but not the least, DO save room for desert - lady M green crepe cake is the must-go!!!! Service is very nice too. They will tell you how long to cook each side.
(5)Aman S.
Great concept, fun and very affordable... the taste and quality of the food was just OK. Would I go back again - only if I am entertaining folks that have never been.
(3)Lisa G.
Delicious and not your every day Japanese food. Enjoyed lunch there recently and looking forward to going back there for dinner.
(4)Mary C.
First time for us here - hibachi yummy and affordable, especially during happy hour special. Family of 5, we ordered the Aki course for 4 with 4 additional meat dishes plus some appetizers - steamed shrimp dumpling, tuna volcano, and chili wings. Plenty of variety in the course and plenty of food. Kids especially loved the smores for dessert. While the wait staff was very friendly they did not stop or check on the table for drinks except to bring out the dishes.
(3)Evelyn A.
I've been here twice. The first time the service was not too good. Additionally, the portions are skimpy for the prices. (At first things look inexpensive, but everything is ala carte, so you end up spending a lot on a little.) Despite this, however, I returned because my friend had a groupon to use. As soon as she walked in, they asked if she was using a groupon. What difference does it make? Anyway... this time the service was just terrible. Despite the restaurant being pretty empty, our waitress would disappear for lengths at a time, leaving us to wave our hands at anyone who walked by for service. We had to send the bibimbap back, as it was as mushy as mashed potatoes. (It was good the first time, so not sure what happened on this occasion.) They definitely need to concentrate on training staff better, and they should provide bigger portions of food (or lower the prices). I do NOT intend to return.
(1)Clarisa Y.
Parking around white plains is a pain. There is a municipal parking lot right across the street from the restaurants, but we didn't try it so I don't know how much it is. Came here with a $40 groupon, which does not apply to the happy hour prices. We didn't make a reservation and it was clearly crowded so we had to wait about 20 minutes for a table for 2 - I think everyone was using their groupon. Everything we ordered was delicious and flavorful. Our waitress Marie was very nice and helpful. Between the two of us, we ordered about 7 plates of meat (each plate is like a tapas size - about 3-4 pieces of marinaded meat) and the vegetable sampler (corn, mushrooms, onions, peppers). The plates are around $7-$10 each. We ordered multiple plates of the bistro hanger steak miso, kalbi, basil chicken, harami miso skirt steak and lettuce wrap with miso. You cook everything yourself, so pay attention to how long everything needs to be grilled. For dessert we got the green tea crepe layer cake. SO GOOD. Would definitely come back here again. The food and service were excellent. it's nice to have a good bbq place without having to go into NYC.
(5)Kiki C.
we returned recently - same great food and service, and for dessert the fried banana cheesecake is reeeeaallly memorable.
(5)Melissa C.
I'm giving 4 stars for the meal but it would have been 5 if the service had been better. Our meal was wonderful but our server, Melanie, was terrible. I don't know if she wasn't familiar with customer service or if she was just rude but it kind of ruined the meal for us. Having been to Gyu in NY several times, we asked if she was going to oil our grill. Her response was "well the food isn't on the table yet." Oh really, I couldn't tell by looking at the table.. I also asked about an item on the menu because I wasn't sure what it was. She told me it was beef and that it was thinly sliced but she didn't know the cut of meat.. I pressed her again and no response just "sorry I don't know". I even asked another server who also didn't know and apologized. I then asked a third server who FINALLY checked with the kitchen for me. I wish he had been our server... She also misheard our drink order and when we questioned it, instead of apologizing, she defended herself like it was our fault. I will definitely return to Gyu but I'm not sure it will be the one in White Plains.
(4)Ryoichi N.
We had made reservation with Gyu Kaku White Plains for the dinner. Although we dined at the restaurant as reserved, its reservation record appeared to be canceled. I complained to the restaurant manager, and she promised that she would reregister and reclaim the points. However, its reservation and point has not been recovered. Its service will need more improvement, not yet catching up with other Gyu Kaku branches in Manhatttan.
(2)Apple B.
I went to this restaurant last week for dinner with friends, we ordered beef ribs, various beef and belly, all of them were good! I will definitely go next time. :)
(5)Kenny P.
It is so delicious! Like all the meat and lady M as a desert! Like the decoration and waiters are very energetic ! Would go very often!
(5)Lamar J.
So after an entire monologue from my girlfriend on how great this place is, we venture off to what to my surprise was a great time..... The happy hour food menu had many great selections and the drink menu was great. The bar are seat around 8 to 10 with cocktail tables all around. The steam duping were good but took forever to make.
(5)Karen L.
I can't believe this restaurant was nearby and we've never been to it. I tried to make a reservation from the website's Open Table and it said it was booked until next week so I called the restaurant. I'm glad I did because they had a table available! So be sure to call the restaurant and forget about Open Table reservation system. We ordered the $125 for 6 people meat selection and it was more than we could eat. There was So. Much. Food! Some meats were a bit salty but all in all, nicely seasoned with flavor. The menu included salad, miso soup, salmon appetizer, edamame and at least 6 different kinds of meat! We ate for 1 1/2 hours! . I forget to get his name but the waiter was very attentive and very courteous. We sat all the way in the back so I was worried that he'd forget about us but he brought out the foods in a timely manner. A great restaurant to go to with a group of people. Expect to grill a tender and flavorful meal!
(5)Zhenzhen X.
We've been here for dozens of times. The food is above average, I'd give three stars for the food. The service is usually slow but still acceptable. But it was extremely horrible last time. The server never refilled our water or tea. We never got the garlic noodles that we ordered, they completely forgot it. I asked for a fork and a knife because I'm wearing braces and need to cut the meat into small pieces, apparently the server forgot it the moment he answered yes and didn't come back till I almost gave up.
(2)Patricia H.
Went here with a friend during happy hour (which are pretty long hours) and had the best time. The beef fried rice (I can't recall the Japanese name) was delicious and an absolute must have. The shrimp was a little salty for my preference. The sirloin tasted a bit like hot dog. Either way, that prices are pretty good. I will definitely go with the chicken next time and maybe a cheaper steak. You cook the food yourself (just the meats and fish). The rice, appetizers, and soups are cooked in the kitchen - so no worries! It's pretty quiet so it's a great spot for a date or to catch up with friends. I will definitely return to try some of the other items on the menu.
(4)Tony S.
Happy hour today with some coworkers. The five of us ordered the Meat Lover combo. Megumi was very kind and helpful, and we ate to satisfaction (and then some). The Kirin beer on tap was superb. It's a bit of a wait if you have a party looking to do the BBQ, so make sure you come in early or call beforehands.
(4)Helen L.
Ordered the Haru set for 2 people during happy hour. At first I was worried it wouldn't be enough food, but it was, it definitely was. At first the portions seem kind of small - max 6 slices of beef per dish, but it adds up since the set comes with 6 different dishes. Everything was delicious and we ended our meal with smores! Our servers were really attentive and made sure we had everything we needed and were quick to refill our waters. The manager even came by to ask if everything was alright. Overall a really good experience at this gyu-kaku.
(5)Pbprep M.
Food is good, but cheap cuts of meat, and reasonably priced on the happy hour menu. Our party of 5 ordered the Meat Lovers Platter for 6 and it was a LOT of food!! Fun to cook yourself contrary to Melting Pot; here you grill!! 2 stars bc SERVICE WAS HORRIBLE!! Waitress, Caresse, could barely answer questions on the menu or cocktail ingredients. She was so slow! Never checked on us; we had to flag her down to get more water on multiple occasions. The check was wrong, took forever to get her top fix it. Entire experience was 3.5 hours when it should have been 2. Loud restaurant, screaming toddlers, incompetent waitress, invisible yet inconsiderate manager (Vicky). They were out of smores bc no more whole Graham crackers... so go get some! She didn't even comp alternate dessert! We will not be returning.
(1)Greg S.
Good food which you cook yourself at the table. We ordered the pre-set dinner for 6, which was mostly beef, but delicious and filling. It was only $120 for food for 6 before tax and tip and without drinks. Pitchers were cheap too. Highly recommend if looking for something fun and interesting.
(5)Farah S.
It was lousy service ever! Bad experience with unprofessional waiter. I have been here many times But I will stop going there, foods are ok. But these waiter need to be trained better.
(1)Dwight C.
went late on a weeknight, friendly wait staff, good food, good prices. I recommend
(4)Douglas W.
I hate to have to amend my 5 star review but after giving this place 2 chances to redeem itself I have no choice. Marie is gone and now the place is slipping back into oblivion. I use to go here for every happy hr. And my last 3 visits have been sub par at best. Service was slow. Drinks weren't very good. On my last trip I ordered 2 identical beverages and one had alcohol one did not. After letting my waiter know that one drink was all juice. He went to the bartender who instead of fixing the problem wanted to provide a class on how the drinks are made and how the alcohol is measured. If they have the exact same measurement how can they taste so different? Still not sure. Also the prices are up so the usual happy hr deals arnt as good anymore. So paired with the slow service and an asshole bartender. Im not sure I still have yet to see the new manager so it's all up to everybody else's discretion I guess. I can already see this place falling off the usual wait to be seated on certain days don't seem to be a problem anymore. Not a good sign.
(3)Julie C.
Can't say no to Japanese BBQ! Also, you'll get a MUCH better deal at this Gyu-kaku than some other locations (it was much cheaper than the East Village one). This is my second time going to Gyu-kaku. I've been to the other location in East Village and definitely recommend the White Plains location more in terms of price and quality. I had the meat lovers in both locations and I felt like they gave us more in this location. The veggies were marinated in this location and they gave us ample amounts of meats. The seared fish was also really yummy. The service was fine-- they changed the grills quickly when we needed them to. Also, come here for happy hour! It's a REALLY good deal. For example, the meat lovers in East Village is $200 regular price, $170 happy hour, while the meat lovers in White Plains is $188 regular price and $115 happy hour. We paid the $115 and were very satisfied! The meat lovers recommends six people and is doable with five. I went with four other girls and we did finish, but were really stuffed.
(5)Cal C.
This is a good place for groups and families. The Happy Hour pricing makes it more of a draw. There is more than enough food for everyone. We ordered too much the first time around - I think the meal for Four is meant for adults. We had our kids and we were way stuffed. The desserts (S'mores) are fun and tasty (green tea cake). Bruno was our waiter both times and overall service is good. Valet parking is good to have on a Friday or Saturday evening. Hope they stick around a while and don't become too popular.
(4)Peter N.
I liked the concept of this restaurant and the quality of food is pretty good. The problem for me is the service and after 3 times eating at this restaurant it got worse and worse. On our last (and final) visit we asked if we could be moved to a different table because we were right next to an emergency exit at a table that was removed from the main restaurant and it was cold. Our waitress seemed to avoid addressing our request at first and then sent a manager over to the table who basically told us if we don't like it then too bad. She made a very awkward and embarrassing situation out of the whole thing. There's no way I'd go back again.
(2)Angela L.
This place is amazing! I love all types of grilled meats, and this is by far one of the better quality, best priced locations I have gone to. THEY HAVE HAPPY HOUR FOR MEAT! How wonderful is that?! The meats were marinated well and had lots of flavor. I went with a party of 5 and we all got the lunch special combo - 3 different (or same) meats for $11.95!!! I was afraid that it must be a small portion but it was not. I was full on two meats. It also comes with soup and salad and a HUGE bowl of rice. Bistro Hanger Steak Miso - THIS WAS THE BEST ONE!!! Beef Tongue - Not a fan, but I think some people might like it Toro Beef Tare - Pretty good! Spicy Pork - Also pretty good, not crazy spicy but very flavorful Pork Belly - Pretty good! Chicken Basil - I didn't get to try this, but someone else got it and said it was good. When I return I will likely get the same lunch combo but two meats only ($8.95). I will rotate between two hanger steak miso or one hanger streak and one toro beef or the pork belly! Dessert: THE GREEN TEA ICE CREAM - is the authentic flavor one!! Very hard to find now a days. They also serve the Lady M crepe cakes (which I thought tasted a little off from the ones I normally get at the Lady M stores. Not as much flavor). All in all. LOVE LOVE LOVE this place.
(5)J C.
We wasted 30 mins waiting for a table and ordered drinks at the bar that were left unfinished. The hostess said it was okay for one of us to order the all-you-can-eat meal and my friends (vegetarians) order from the happy hour menu. Once we were finally seated suddenly this was no longer okay and we left its out drinks unfinished. What a waste of time and money. We won't be back!!
(1)Tina A.
I used to love this place. The food is great. But today, someone took my order and after 20 mins of waiting came up to me and asked if i'd like to put an order in. Disorganized and terrible service. I finally get my order after my lunch break and its wrong. No sauces and no flavors. I honestly suggest going to NYC locations if you wanna eat here. I called to maybe exchange my order and the person told me they dont know how they can help.
(1)J E.
This place is good for happy hour, as long as you're not going with a large crowd because the bar is not that spacious. The drinks and apps are VERY reasonably priced. Order a co-co mo or a strawberry co-co mo (the latter is not on the menu but if you ask for it, they will make one) if you like fruity, tropical drinks but don't want something overly sweet. I enjoyed their edamame, seaweed salad, spicy miso chili wings, and shrimp dumplings. However, my experience with the table service left much to be desired. It's been almost a year since I went there for anything other than happy hour but I remember slow, impersonal service at lunch during a weekday (it wasn't even crowded at the time) and if you aren't interested in the experience of cooking your own food at the table and do not eat red meat, you might as well skip this place or order from the bar menu.
(3)Paige Y.
As our office is close here, I went back there for lunch. It was 1:30. We were seated by a maître d'. We were given 3 or 4 different menus including the drink menu. But no lunch menu. As our waitress came to take our order, I asked her whether they had stopped offering the lunch menu. She looked at the time, and said that they did offer the lunch menu, and asked if we were not given one. The maître d'brought one, saying "oh you wanted the lunch menu?" Why did she assume that we did not want when she gave 3 or 4 different menus but the lunch menu? When the waitress came back, she was asking if we wanted to upgrade or this and that. By that time, I was sure that the restaurant had started the hard sell. The food is good as usual, and the service was not bad (although our favorite Japanese waitress was no where to be seen!) But they should do something about this hard sell attempt. Did the maître d' withdraw the lunch menu intentionally? Did anyone else there get the lunch menu?? One had to wonder. As the food is good, I will go back but I will be very careful.
(3)Elena A.
I have been to this restaurant several times for drinks, lunch and dinner since it opened, because I love the Japanese BBQ concept. While I love the idea, I no longer enjoy the execution at this location. The service has become simply unbearable, as the newly hired waiter repeats the same script, even after you have informed them that you are a regular and are familiar with the concept, not to mention trying to make conversation when it is neither welcome nor appreciated. The quality of meat has declined drastically as well for no apparent reason. On my last visit I noticed some very stale looking raw meat, which is totally unacceptable for a place like this. You must "shape up or ship out"!
(2)Jessenia R.
How much I love Japanese BBq in timesquare and midtown I decided to check out this one in white plains first things first seated right away and all I heard was happy hour I was already impressed . Ect made my order the waitress did recommend many dishes and I definitely went for her judgement only complaint was service was a bit slow asked for a fork and never got it untill I asked a different waitress and also the drink took a bit long and the restaurant was practically empty but drinks were too good it actually worth the wait !! But I will recommend to friends and family and I love the location I will return !
(4)AJ A.
Price is not bad at all if you get the group special.. The servings are good. The only complain I have is they don't serve your meat so fast and you won't know if the last plate is your final meat.. I guess maybe we have a big group ? I wish they gave the option if we want everything in one serving.. The place is great! Great to hang out with friends
(4)Tellit B.
THe food is ok, Nothing memorable . The happy hour is good , and go during power hour
(2)Marcus C.
I was never a big fan of Japanese Barbecue. Political issues aside, I just always thought that the Koreans did it better for a lower price. This restaurant proved me wrong on both points. Full disclosure: I have good friends who are shareholders of this place. Food: the meats were my favorite. We ordered many different types of beef, and they were all very impressive. As an overweight individual, it might already be obvious that I like large pieces of cow on my plate. Heck, marinate and age a tenth of an entire cow, grill it to medium-rare perfection; then put it on my plate. I'll eat it. However, this restaurant makes it clear that it places quality before quantity. Each bite was scrumptious! I savored the flavor with the sauces that were available. The avocado salad, fresh salmon sashimi in sauce, stone pot rice, fried sweet potato, and steamed dumplings were really very good. Each dish was, in addition to being aesthetically pleasing, filled with a mix of flavors that is very difficult to describe but still very impressive. Allow me to talk about dessert in a separate paragraph: they served green tea Lady M crepe cake with vanilla ice cream! The green tea ice cream was unique in that it had a slightly bitter taste to it, raising its authenticity (yes, we asked for a green tea ice cream in addition to our vanilla ice cream; yes, I'm fat). Service: It's difficult to overstate the importance of an energetic staff ready to get the job done. This was the restaurant's "soft opening" and not everything was fully ready to go yet, but the team really does a great job at earning that 20% tip. Decor: My family is from the far east city of Hong Kong, so we love bright lights at the dinner table. I am glad that this place is so refreshing in that regard - the lighting allowed me to ensure that my food was cooked the way I liked. Note: there's mouthwash in the restroom! Kinda cool.
(5)Joe B.
Have been to this location twice. First time was lovely. However on New Years day I took my fiancé and the service was horrid. Getting a refill for the drinks was a chore. The waitress actually commented about how much was ordered, negatively commented. The waitress also just abandoned us and never placed my fiance's dessert order. Then two days later I find out they double billed my Debit card for two separate amounts. Be very wary of this location. I for one am not returning.-- Update -- the owner and general manager went out of their way to make amends with us above and beyond. They were apologetic and understood our issue completely. Due to the fact that they fixed all the issues we had and were so very helpful and accommodating we upped our review to a four. The food was always great it was just the service that was the issue and we will be willing to give them another try due their customer service beyond the visit.
(4)Sasha J.
Always a good time here! Visited about 3 times. Service is good, meat is fresh and the ambiance is quiet and relaxing.
(5)Juli A.
Called ahead and reserved a table for 2 for 8pm. Hostess told me we won't be seated till 9pm due to overbooking. Thanks for the waste of parking tolls.
(1)Sam H.
The gimmick here may be fun - that is, if you don't overly char and/or undercook your food (even when following their suggested cooking times). Still, the food is mediocre and overpriced, at best. What really killed things for us was the service. After our first round of food, we realized we hadn't ordered enough and were still hungry. We ordered a few more dishes, and our server said he'd be right back with a clean grill surface. Well, he never returned to our table. In fact, he didn't even bring the rest of our food. We waited over 40 minutes before soliciting another server and asking for the bill from a manager. She offered us 10% off our next meal there - how presumptuous of her. Our server continued to frequent his other tables nearby. He didn't even apologize for his bizarre behavior, and neither did the manager. Even ignoring the service issues, though, we probably wouldn't be returning. The food just isn't memorable. At all.
(1)Devin G.
All in all, I was into this place! Fun atmosphere, something different to try, and great happy hour deals. The food was excellent, fresh and flavorful. The drinks were good too, great place to come with friends.
(4)Chris G.
Management needs to step up. Everyone not knowing what's going on. No last call on drinks, wanted to order more food, couldn't.
(1)Jing Y.
The service is extremely slow and the food is extremely salty. I think the wait staff can work more efficiently and try not to over salt the food!
(2)Lisa S.
Terrible service, very disappointing. We went on New year for all you can eat. First they told us we need to finish in 90min. And then whenever we ordered they told me we can't until we finish whatever is on the table. We have 9 people. We ordered 9 pieces of beef miso. One dish came, it only has like few pieces on it. And we told them it's not enough. They said again we can't have more until we finish everything and our 90 mins is up. So nothing for us. Btw it charges you 20% tips at the end. Won't go there any more for sure!
(1)Jennifer P.
I loved this place! My boyfriend and I went on valentines day and it was wonderful! The food was delicious! They have dipping sauces which we didn't even need or use, the food was already seasoned. I especially loved the s'mores it was really fun roasting the marshmallows.. If you want to try something new and different definitely give this place a try.. You wont be disappointed!
(5)Lily L.
After going to both the Gyu-Kakus in Manhattan, I was curious to see whether this one in White Plains would differ. FIve of us sat for the Fuyu menu, which had an assortment of mostly beef and one chicken-basil dish, as well as miso, garlic rice, two veggie side dishes, and edamame (no dessert). It was meant for six but all of us just fine and were pretty stuffed. The menu was $155 for that set. The meats were marinated beautifully and tasted amazing. There are three sauces to choose from and they're all wonderful to have. The only gripes I had with the food itself was that the corn was frozen (if you've ever had frozen corn on the cob, which is very popular in Chinese supermarkets), they have a chewy consistency that is really evident on the cob - less noticible when its kernel by kernel). The service was pretty helpful aside from some confusions about the reservation. No complaints there. We ordered some sake for the table and the bill was around $255 inclusive of tip. It's a little pricy but you cannot deny how amazing the cuts of meat were. It's always a treat.
(4)jill w.
The food was really good and while the prices seem on the low side the portions are really small ($2.95 sounds good until you see what's given to you - which is 4 slices of zucchini, $3 for smokes but you only get 2 marshmallows, 2 small squares of chocolate and 2 gram crackers). The cost adds up fast and while we had thought it would be cheaper to order a la carte it would have been cheaper and we would have gotten more food if we ordered one of their meal specials. The odd think though was when we asked the waiter to advise us on how high the heat should be on the grill her answer was "it should be like you do it at home." Umm, I don't have a girl pit in the middle of my table so your answer isn't really helpful.
(4)Elissa S.
Great fun and food. Go during happy hour, totally worth it. Good selection of meat. Had steak, liver, tongue, shrimp and salmon. The plum wine was some of the best I've had in a restaurant.
(4)Bohdan D.
This is my second time having lunch here and my first experience was fine, but my second visit was very disappointing. I went on Monday after thanksgiving ( I know, bad day to go) and the first three items I tried to order they were out of, disappointing but ok. I then ordered the Salmon Lettuce Bibimbop and this is where it gets strange. The waitress came to the table with the hot bowl and while still holding it in her hands says "This has to be mixed and it gets really messy, so I'll take it back and mix it for you." and quickly walks away. Why the heck was that all about ???!!! About 4 minutes later she brings it back in a regular bowl (not the hot stone bowl it was in before and is the correct way to serve it). The dish had fully cooked salmon and no flavor. This was very odd and very suspicious. I will never go back again.
(1)Gracie J.
Been to the Gyu-Kaku locations in Manhattan. Decided to go to this one to avoid Manhattan parking... didn't work out the way I'd hope. Will go back to Manhattan locations from now on. No parking lot - pay for street or parking deck. Food is good, as usual. Problem is the service. Went on a Sat afternoon - Hostess was not friendly. She sounded bored at her job. No smile on her face. Didn't say goodbye when we left and was in fact giving someone an attitude over the phone who was trying to make a reservation. We had a reservation and we were seated late. Our waitress was nice, but not completely competent. She took a long time to get things and would forget to oil the grill when it's replaced. At the end, she also rang up our check wrong (charging full price for our drinks and putting in an extra meat dish that we did not order). The manager was great and ran around helping with waitressing - however she should not need to do this and should have the time to do her job as a manager. The service is just not up to par with what's at Manhattan. it hurts me to say this since the manager clearly cares, but that's the truth. P.S. We heard about a Groupon deal - looked it up - actually not a good deal if you know what you're doing. Go for happy hour a la carte and you'd actually save more $$ than if you bought the Groupon with all its limitations.
(3)Paulina J.
So glad they brought this place into White Plains! Went here a couple times and the service has been very good - got our food very quickly. Also went here on my birthday and totally love that you get an awesome free dessert because the green tea crepe cake is the BEST.
(4)Deena W.
I really enjoyed my meal here. I had a groupon for this restaurant and went on a Monday. Who knew they had Happy Hour all day on Monday???? I DIDNT!! The drinks were very reasonably priced and so was the food. Speaking of the food. I loved it. I loved the spicy tuna volcanos and the wasabi tempura shrimp. The different cuts of meat we ordered were very good too. Our waiter told us how long to keep the food on the grill so that everything would be cooked to perfection. The garlic noodles we ordered to accompany our meal were fantastic. For dessert we had the s'mores and the fried banana with ice cream. Our waiter even gave us extra ice cream because there was two of us. Very sweet. Needless to say.... I'll be back.
(4)Robert K.
I went here mainly because of a 50% off deal chicken deal available (Don't buy one of those coupons the same day you're planning on using it) So we had to pay the full whammy. Anyhow, because of featured deals we had very satisfying bbq for a reasonable amount. Tab was $51 for 3 people- no drinkers-- Some people had complaints about the staff, so I had some trepidation, but my fears proved to be unfounded. They have a group staff, so there is always someone paying attention, and we were never without plates to bbq or attention for very long. Doing your own cooking adds a fun experience to it, and you cook it exactly how you want it-As long as you're paying attention. Parking across from the Galleria mall is not the easiest to find, so parking at the mall is recommended. We're a fairly discerning group when it comes to quality, and it met our expectations. I would consider it a keeper
(4)Sandy P.
One of the best places for food, drink, sweet and much more! I used to be quite a vegetarian and don't really enjoy having meat - really not a meat-lover! But Gyu-kaku changed me!!!! All the meat are dressed with authentic japanese bbq source and it was AMAZING!!!! I tried out every Gyu-kaku in NYC and usually go there every week or two. And they have excellent beer and dessert - what else could I barely ask for??? And I came to this one because I wanna to try it out with my boyfriend. This is the cheapest Gyu-kaku but by far the BEST I've had. Meat are very very juicy and fresh and they are just slaying it! Highly recommend list: Kirin beer, Addicting Cabbage, BBQ Checken Wings, Any meat item, Green Tea Crepe Definitely, I will come back again and again and again.
(5)Blake S.
I went here for lunch recently. I've been to the one in Midtown and the one in Hollywood. Let me tell you why to avoid this place: 1. They seemingly have ten different menus and the pricing in all the menus is different. While sitting at the bar, the bar menu shows the very first item "volcano tuna rice" for a price of $7. Then you browse the regular menu and it's listed at $5. So we ask if one comes with more than the other, the answer is no. After further question, the bar menu is more expensive cause you sit at the bar.... how does this make sense if we aren't initializing a table and grill? There are many more variances in the menus, making you wonder if you are being cheated on every item you order..then making you further want to actually itemize the final check. 2. You may think the $3 beer Happy Hour is a deal...don't be tricked. Don't get draft beers. They serve you in a 10oz glass. Only get the beer by the bottle if you are going for the $3 special. 3. Skip any of the raw fish (what they seem to call sushi grade). It went through me quicker than a line of bugger-sugar through the Wolf of WS. 4. Don't wear a jacket; chair backs at the bar are so low, you might as well just throw it on the floor. On a positive note, the garlic fried rice is good. But why go out to just eat fried rice?
(1)Jessica H.
Yeah! A Gyu-Kaku in white plains! Nothing wrong with grilling your own Japanese BBQ at the table! Good ventilation - love that I don't leave the restaurant reeking of food and smoke. We got the aki special for four and below were my favorites: Tofu chigae - delicious but this was definitely not enough to serve a party of 4 though Garlic noodles Harami Miso - very flavorful and well marinated; my favorite Chateaubriand - very well seasoned and tender S'mores! I've been going to the city locations for years and if ordering a la carte, would definitely add the Kalbi short rib tare to the dishes mentioned above. Also, I LOVE their spicy/sweet sauce. I put it over EVERYTHING. Service: Giving exception that the restaurant was still in its soft opening stage, service was friendly and enthusiastic that more than made up for having to request items multiple times or not having full knowledge of the menu.
(4)Collin R.
Overall a very disappointing experience. We have been to the Gyu-kaku in the city many times and always had a great experience there. We came to this one with the expectation of at least a similar experience. The main disappointment as other people mentioned was the service. It was bad and way too slow. Things took forever to come and came out in pretty random order. Drinks came 20 minutes after we ordered them and we had to ask twice about them before they finally came. White rice came without anything else and sat for a while. The bus boy acted annoyed when my wife wanted to exchange for a clean plate after eating our salad. The waitress always seemed rushed. All these little things kept adding up. And I can deal with some bad service if the food is very good but that wasn't the case either. The meat was pretty low quality. We had a certain level of expectation based on Gyu-kaku in the city and could tell this meat was a much lower quality that frankly wasn't very good. It was tough and tasteless. We were barely interested in finishing it. The only good part of the meal which at least made it 2 stars were the deserts. The meal set we had came with a S'mores desert which the kids really enjoyed making and eating. And my wife an I shared the green tea cake with ice cream which was really good! (although very expensive at $9) Based on this experience, it looks like if we're ever in the mood for Gyu-kaku again it will be worth taking the trip to the city...
(2)