If I could give this restaurant no stars, I would do just that!!!! I went thru the drive thru on 9/9/23, I requested for my food to be fresh to order as well as no wings, but instead I received a box full of white meat. So I went inside and asked them to correct the order, the young man took the box of chicken and put the chicken to the side to serve it to someone else and took the fries and the biscuits by the food counter. Instead of throwing the food out. I once again requested for all my food to be fresh to order if I have to come inside to correct the problem! The chicken was fresh, but the fries and biscuits wasn't! The biscuits was hard as hell and the fries was room temp, which I took out the box and put them on the counter. The supposedly owner Shah was there and he said "we can't give you fresh fries or biscuits we busy", he then demand me to eat the chicken and he'll give me 5 free pieces. Let me say this I'm not desperate for no free damn food, I'll pay for what I want. What's more important to me is good customer service and how one deal with my food that is being served to me! I let the supposedly owner Shah know I will be making a review on Goggle, he let me know "he don't care about me making a review as well as contacting corporate because he’s the owner of the franchise.
Customers Service 101...
News of bad customer service reaches more than twice as many ears as praise for a good service experience.
A Business with Customers is in the "People"Business.
CUSTOMERS FEEDBACK is GOLDEN!!!
Mrs. King
If I could give this restaurant no stars, I would do just that!!!! I went thru the drive thru on 9/9/23, I requested for my food to be fresh to order as well as no wings, but instead I received a box full of white meat. So I went inside and asked them to correct the order, the young man took the box of chicken and put the chicken to the side to serve it to someone else and took the fries and the biscuits by the food counter. Instead of throwing the food out. I once again requested for all my food to be fresh to order if I have to come inside to correct the problem! The chicken was fresh, but the fries and biscuits wasn't! The biscuits was hard as hell and the fries was room temp, which I took out the box and put them on the counter. The supposedly owner Shah was there and he said "we can't give you fresh fries or biscuits we busy", he then demand me to eat the chicken and he'll give me 5 free pieces. Let me say this I'm not desperate for no free damn food, I'll pay for what I want. What's more important to me is good customer service and how one deal with my food that is being served to me! I let the supposedly owner Shah know I will be making a review on Goggle, he let me know "he don't care about me making a review as well as contacting corporate because he’s the owner of the franchise. Customers Service 101... News of bad customer service reaches more than twice as many ears as praise for a good service experience. A Business with Customers is in the "People"Business. CUSTOMERS FEEDBACK is GOLDEN!!!
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