This franchised establishment has no business being on TripAdvisor or any other review website. Owners/management needs to reiterate the definition of customer service to their workers before they consider asking the public for feedback.The ladies working in the front of the restaurant are a disgrace to the service industry. There are 2 older ladies who are unpleasant and always look unapproachable. Any questions asked about the details of the food on display and they take it personal as if you as a guest aren't allow to inquire about a product before purchase. The main lady calls herself the supervisor. Majority of the time the line is out the door while the younger ladies on the register discuss personal matters such as partying events. In addition, although the displays are inviting; I find that the food is overpriced at this location. There are plenty of Jamaican restaurants in this neighborhood that are just as good with less hassle & less sassy front of the house employees representing their brand.
Anna P.
This franchised establishment has no business being on TripAdvisor or any other review website. Owners/management needs to reiterate the definition of customer service to their workers before they consider asking the public for feedback.The ladies working in the front of the restaurant are a disgrace to the service industry. There are 2 older ladies who are unpleasant and always look unapproachable. Any questions asked about the details of the food on display and they take it personal as if you as a guest aren't allow to inquire about a product before purchase. The main lady calls herself the supervisor. Majority of the time the line is out the door while the younger ladies on the register discuss personal matters such as partying events. In addition, although the displays are inviting; I find that the food is overpriced at this location. There are plenty of Jamaican restaurants in this neighborhood that are just as good with less hassle & less sassy front of the house employees representing their brand.
(1)