Kurt W.

Bottom Line: The tortilla is fresh. The other items are unique to this chain, however, it is on par with the others (Chipotle, Qdoba). I will be reviewing my most recent experience. Burrito: Grilled Vegetable Burrito Every time I have been here, the tortilla has been great. The schtick for this place is the fresh tortilla, so I guess it better be good. The fixins' inside the burrito were just OK this time around. Some of the grilled vegetables were left too large and not really edible. Also, something seemed a bit odd about the rice. It was too mush this time. I try to avoid chains, but generally, I go here because it is convenient at the time. I will say that I have not been to Panchero's for about six months. However, in the past, Panchero's was a place I would be willing to go out of my way for. Now, I'm a bit hesitant. I think the location is making it tough for the business. Also, my most recent visit saw many tables that did not appear wiped down or wiped down lazily. As I mentioned, something was odd about the rice this last time, but I would be willing to try it again. Interesting side story: Since I would like to see Panchero's continue to maintain their business in Crestwood, I decided to call the 800 number for customer feedback on the dirty tables. I was a bit taken a back that when I called at 7pm and I got an answering machine. I mean, have someone answering the phones until your stores close, at least. Anyway, I left a message on the voice mail. I got a call at 7:30AM in the morning the next day asking what the problem was. Really? You couldn't wait until maybe after 10am? Or at least 8am? I must say I was a bit stunned. Note that Panchero's is in the Central Time Zone, which is the same as Saint Louis, so this person fully knew they were calling too early. Or at least should have known that.