Steak ‘n Shake Menu

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  • Deisy D.

    Visited this location tonight and I must say, I am very disappointed in a couple of things. One, in the amount of time that we waited in the drive thru. We arrived roughly at 7:50, with only one car in front of us, and did not drive off til 8:15. The car in front of us must have had a huge order and/or their order was not complete or correct. Ok, fine...but the employee could have simply asked the driver to park on the side or close-by until their big OR messed up order was ready. Did I mention that my order only consisted of fries and a soda? I should not have to wait that long for those two items. The only reason I did not drive off after 10 minutes, is because the car behind me was super close to me. Secondly, after waiting in line for so long, you'd figured my soda and fries would be ready once I got to the window. No. I still waited at the window for another 5-10 mins. Ridiculous. The young lady at the window that was there tonight at about 8pm, wearing a grey hoodie, with blonde hair did not even say "hello" or "sorry about the wait". Which you'd expect to at least hear after waiting so long. She simply told us our total and when she came back to hand us our order, she did not say a word. No, "thank you", no "have a good night". Nada. I understand things like this may happen from time to time, but that's when your empathy skills as a customer service employee should kick in. If you don't have any, maybe you should not be working the window. Also, if extra help is needed maybe you should ask the young gentlemen in the back of the house to help out instead of dancing where everyone in the drive thru line can see him. That was irritating to see, considering that the service was SO slow.

    (1)
  • Zak T.

    Have gotten what I have come to expect from a Steak N Shake. Good steakburgers, fries, and milkshakes. Only 4 because the last time I was there I felt like our server was waiting on the whole place. They could've had one or two more waitresses.

    (4)
  • Kelly L.

    Food is good, great prices but service is way to slow. One person works dining room and drive thru so if your eating in you have to wait.

    (2)

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Opening Hours

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Specialities

  • Takes Reservations : No
    Delivery : No
    Take-out : Yes
    Accepts Credit Cards : Yes
    Bike Parking : No
    Good for Kids : Yes
    Good for Groups : Yes
    Attire : Casual
    Outdoor Seating : Yes
    Has TV : No
    Drive-Thru : Yes

Steak ‘n Shake

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