Great gluten free buns, love the Red Robin Double Tavern Burger. Very allergy aware, use special yellow baskets for allergy orders. Very friendly waitstaff, great managers.
(5)
Melissa H.
The food, of course, is always delicious. I stick with the California Chicken sandwich but we experiment with the appetizers. We especially like the nachos. Sometimes we add chicken, sometimes not. Both ways are great. What really stands out here is the service. It is wonderfully professional and efficient. Friendly and personable, but none of the annoying chatter from the 20 year old gum chewing type. Nobody sits down at the table or crouches to ground level to take an order. Pure pleasantness. And, maybe the most important, you'll never have to wait for a refill. If your server can't get to it right away, there is always someone checking to make sure you don't need another pop, more fries or an extra side of whatever. Good stuff.
(5)
Andrea M.
My husband and I LOVE RR! The Raspberry Limeade is my favorite drink. My husband says they have the best Clam Chowder soup. The food is great and the waitstaff is very friendly, not to mention the bright, silly fun atmosphere!
(4)
D S.
Great service -- I enjoy taking my daughter there. Service is very friendly
(5)
Sarah B.
I only order burgers here so that's all I can review... They have great burgers and it's one of my favorite burger places. The quality of food is always consistent although sometimes the service is lacking, what can you expect? Red Robin is a family restaurant and there certainly are a ton of children there! Enjoy your meal!
(4)
Mike E.
If you don't mind the whole John Glenn band living there then it's not too shabby, the clucks are great as well as the burgers.
(3)
Leah E.
This restaurant is nice. They have good food, and the freckled lemonade is tasty. Nothing extravagant, but I like how when they seat you now they call out a musicians name (last time I went there I was Elton John).
(4)
Michael H.
Okay, so I tried their limited time only crab cake burger, and as a result I really highly recommend the chicken bruschetta on ciabatta bread. That sandwich never fails to satisfy due to it having the right balance of flavors, varying textures and moisture level. The crab cake burger on the other hand disappointed. The ciabatta bread was good. The aioli was good. Everything on it was good except for the star ingredient--the crab cake. The crab meat in the crab cake was under seasoned which made the sandwich taste kind of bland. And the crab cake mixture was way too wet for how thick the crab cake was. That made the crab cake have a mushy consistency. And from how the crab cake looked, I would hazard a guess that the crab cake might have been factory made and frozen, not fresh, hand made. Disappointing, because I love a good fresh, hand made crab cake. The next time I go to a Red Robin I will be back to the chicken bruschetta on ciabatta bread. It never fails me.
(3)
Moe K.
Red robin on the decline. Worst French onion soup and royal red robin burger I have ever had! Soup too salty and tastes horrible as if it was burnt. The burger was rare instead of well done, and the egg was so runny you can't even hold the burger from the amount of yolk! Disgusting.
(1)
Benjie S.
Went here last night for the first time ever. The parking lot always seems to be packed but I was hungry and with my bad ass wife. So we pulled in and gave it a shot. The place felt packed and I honestly didn't see any open tables. However we were seated in less than ten minutes. Cool. Our waitress was very nice, attentive and checked in on us even with all her other tables. If you've never been the menu consists of American food and mostly sandwiches, burgers & salads. Just from the first glance of the menu I knew I was in for a treat. They've got a good deal on appetizers so we went with the chips, salsa & guac. Chips tasted freshly made, perfectly salted and the salsa & guac were nicely flavored. They even gave us some extra chips! For dinner I got the complete opposite of anything I'd usually order. I went for a chicken spinach wrap & a fruit bowl. Yeah I know, not the manliest order. In fact the girl that dropped it off almost gave it to my wife. It was worth it though. The taste was there, the wrap was hot and every bite better than the last. Bottomless fruit bowl was delicious. I'm already planning my next visit, the drinks look bad ass.
(4)
Macy H.
We have always had good good here (as good as you get for a chain) but service can be lacking.?
(2)
Bruce F.
We have had burgers and fries several times at this location in Westland, MI and always had an above average experience. On our most recent visit, I went with the Royal Burger and it was excellent. The fried egg just added a little bit of decadence to the otherwise good and tasty burger. The wife had the Ra-gin Cajun Burger with equal pleasure. The bottomless fries came out in a stand up ring, which held the fries at attention for easier snatching and dipping. Join their Red Robin Email club and get special offered from time to time. I'm going with 3 stars for my overall experiences here, but another like the latest visit and I'll add a star.
(3)
Kris A.
Twice I've been to this location, and twice I've been less than impressed. The first time I waited a good 10 minutes during lunch for someone to acknowledge my existence, and service didn't get much better after that. I went back on Monday this week and despite the advertisements to the contrary, they weren't participating in the Veteran's Day special promotion. WTF??? Anyway, the food is typically Red Robin, which isn't bad. I just think I'll steer clear of this particular location from now on, even though it's close to work.
(2)
John M.
We've been fans of Red Robin since the early 1980s (out in the Seattle area), and when we moved to Michigan in 2000 were *thrilled* to find this Westland Red Robin. The chain has grown over the years, and the chain has changed quite a bit in just the last few years. It seems they are trying to appear more upscale to compete with the ever expanding competition for a good burger. Frankly, I wish they would just focus us on serving the best burgers possible versus trying to appear fancier. On the positive side, there are now three sizes of burgers available, but our family found the menu layout confusing and it took a while before we realized this fact. The number one thing to know about Red Robin (any of them) is that most of the burgers are heavily dressed with innovative and tasty toppings. That said, purists who are focused on the beef patty itself may be disappointed. The beef patties are good, but not great - Red Robin is about the toppings as much as anything. Great family atmosphere. Service is generally very good. We used to love the "Mach Nachos", but the nacho appetizer was revamped a few years back. The new incarnation is much smaller, although each individual chip is loaded with its own stack of nacho toppings. As much I appreciate the effort to create a perfect experience with each chip, it just needs to be bigger. All in all, we continue to love Red Robin, and it remains one of the kids' absolute favorites. The Westland location generally does a good job upholding expectations for the chain. It costs more than it used to, but the Banzai Burger and Royal burgers are still there, the steak fries are still bottomless, and the atmosphere still fun and kid friendly.
(4)
J L.
Hubby and I went tonight. Haven't been happy last few times we've been here. Had southeast chicken and pasta. Pasta was soggy and there was hardly any sauce. I asked for extra sauce and it took waitress over 15 minutes to get it so my meal was now cold and soggy. Hubby had Encinitas chicken. Neither dish was what it use to be, and I would say they need a new cook. It tasted no better than diner food and was 30,00 for bad food. This isn't first time we've been disappointed. Won't go back except to finish up gift card.
(2)
Crystal R.
**Fair warning- I worked at Red Robin Southgate for 2 years** We have always had good experiences at this Red Robin location. They do exactly what they're trained to do, from the 30 second greet times, to suggesting food on the promo boxes. To be honest, my husband and I only go there on slow times- usually Monday or Tuesday evenings, so I can't speak to how they handle the night and weekend volume. Their food is consistent and the staff is friendly. I approve.
(4)
Kat M.
Islamic cod was amazing!! Martini priceless
(4)
Becki B.
I don't usually review a lot of chain restaurants, but tonight was exceptional. My daughter has been fighting a cold, so after she braved a couple of stops we had to make at stores, I asked her what she wanted for dinner. I expected her answer to be 'McDonald's' (pretty typical favorite for a three-year-old), but she surprised me by saying Red Robin, and not even changing her mind when I asked her a few more times during our errands. So Red Robin it was! Our waiter, Gerald, really made the night. He waited for my daughter to say 'Please' for her macaroni and cheese and oranges, and even got her another lemonade after she sucked the first glass down in record time. Getting a balloon was one of the things she remembered from past visits, and she was not disappointed this time. She even got a yellow one like she had planned to request. I've had a hankering lately for salads with little nutritional value, so I totally loved my fried chicken salad (and I love the fact that I can get a smaller size for a little less cash, since I never finish anyway). Gerald was a true professional. As we finished our meal, he stopped by to say again that he appreciated us coming in, and said he's always there, so when we come back we should ask for him. I think we will (and you should too)!
(5)
T M.
We waited over 20 minutes for our appetizers, and then another hour for our food. There was no explanation from our waitress when we asked about our food other than, "I checked on it." No idea what was going on, but we won't risk another long night here again.
(1)
Darin E.
I was just watching a home video the other day and saw my then 2 year old drinking at the kitchen table out of a Red Robin plastic kids meal cup. We have been going to this particular location for at least 10 years. Barring a few dalliances with the various salads during my Atkins phase, my mainstay this whole time has been the Bleu Ribbon Burger, always cooked a perfect medium. The flavor combo just fires on all cylinders for me. I am about to drool right now. We have never had to wait very long for a seat or a meal, the prices are fair (although quite a bit higher than way-back-when), and the service is always at least ok. I won't say we have never had a bad incident, but right now I can't recall one. Another convert to the smoke-free idea, Red Robin now lets you walk out just smelling like a grill instead of an ashtray. It was weird the first time they seated us in the bar area. I hope that someday a state law will make this particular criteria obsolete - until then it is gladly on my list of smoke-free faves.
(5)
Anna M.
The menu has changed from the last time we were there. The salsa should come with a warning label. .. it could double as paint stripper. The guacamole had far too much onion in it. Otherwise, the food was good. The prices are much higher than before also. I do have to compliment our waiter, Trevor. He was awesome. The 4th star is just for him. He was exceptional.
(4)
Rob S.
My wife and I stopped in last night for a couple appetizers. My wife ordered the "soft" pretzels and beer cheese. The beer cheese was like Elmer's paste glue. Disgusting. The pretzels were little, dry, hard, nuggets of yuck. Terrible. I ordered the onion rings. They were wet. Not crunchy and delicious as usual. They were wet and nasty. It's not often we get a night out without the kids. This was a letdown.
(1)
Mel T.
First off, let me state that I have nothing against Red Robin the restaurant chain. I absolutely LOVE Red Robin burgers and fries, and their salads are just as delicious. I have been eating Red Robin food for about ten years, and I never get tired of it. But this location... I am so fed up with these people. My husband and I were regulars here for a few years. We're common restaurant-goers who tip very well if everything goes smoothly and we're treated well enough. For a while, we loved the place. Servers were upbeat and friendly (for the most part), they listened to us and they seemed to care. I never had complaints about my food for a long time, and neither did my husband. We were huge fans of this location for long time. And then... the quality of service suddenly took a nosedive. On some nights we would order take-out. In fact, we visited Red Robin so often that I got a Royalty Card. Before, we didn't even have issues with the take-out service. Everything was top notch. But suddenly, I noticed that someone who commonly answered the phone to take our order had an attitude problem. She made it clear not only in her tone, but her responses, that she didn't give a single damn about my order, or if it was right or wrong. She made it obvious that she didn't like working there, that she didn't want to serve anyone, and she hated everything about it. Whenever someone would begin speaking to me, I would greet them with an upbeat tone, and it usually fell flat whenever this girl spoke to me. She sounded so miserable and fed up with everything. Sure enough... what starts happening to us? Our orders start coming to us incorrect. We had to start making a habit of checking our food before leaving, because she/they would always get it wrong, and they would leave stuff out of the order that I requested (nothing complicated. Just "a couple sides of ranch please."). It began to irritate us beyond comprehension. We stopped ordering take-out from there, and we gave the restaurant one more chance and dined in for the last time. Oh. My. God. Was it bad. First of all, they were a little busy that evening, but I never consider that a good excuse. We've dined in at busy Red Robins before, and we've NEVER, EVER had problems like the ones we were about to experience-- even with a full house. Our orders are never complicated when we pay Red Robin a visit. Almost every time, I order a Burnin' Love burger. Medium-well. Simple as that. My husband orders a Keep it Simple burger-- two patties (what they call "Monster" sized), just meat and a bun. No sides or condiments. Simple. Right? Apparently... no. To them, it was rocket science. That fateful final night, we were put off immediately by having to wait almost thirty minutes to be seen by any of the wait staff. As I said, we've been in busy restaurants (including Red Robin) before and were never forced to wait that long. By the time we were seen, it was by a waitress, who had... surprisingly... an attitude problem. Who is hiring these spiteful women who treat people like crap? She passes our table, doesn't even look at us, throws napkins down on our table and doesn't say a word while she addresses the table behind us. This already got us a little steamed. She walked past us again... once more not saying anything while we waited and waited... and waited to be served, or even SPOKEN to. By the time she did serve us... thirty minutes after we were seated... she, like the girl on the phone, made it pretty clear she hated her job, her life, and whatever other problems she brought to work with her. She was dismissive, short, uncaring. She barely said anything, and when she did, it was in an aloof manner. We waited thirty minutes to be treated like crap. We make our order very clear to her. A monkey could understand it. I have no idea what she wrote on her notepad... but I guarantee it was NOT what we told her. When our food came back... I think another twenty minutes later... our stomachs are aching from hunger. When it arrives... we're shocked. My husband's order was nothing close to what he asked for. It was a chicken sandwich. Plain. Not a burger, like what he asked for as plain as day. Chicken. He never said the word "chicken" to this girl... not once. Now angry, he sends the very wrong order back, asking for the correct one. By the time my husband receives his SECOND order, it has been an HOUR since we arrived. A whole hour! When they bring it to him... guess what? It's wrong again. The burger has one patty, and not two. At this point, we're so frustrated that we tell them to forget fixing it and to just bring us the damn check. The waitress who served us, the one with the attitude, is NOW paying attention to what we're saying, now that we're upset. Never coming back. (Not to sound sexist... but for some reason, the men here are nicer than the women. They're always cheerful and happy to serve. Maybe the women are treated poorly here?)
(1)
Margaret V.
Red Robin is one of my favorite chain restaurants.... I find the food and service top be pretty consistant across locations. Despite the so-so reviews on Yelp, my husband and I thought we would give it a shot. We had a great time and the food was delicious. We both ended up getting the Tavern burger (a smaller version of their other burgers). It had cheese, lettuce, tomato and some great sauce. I opted to get the roasted garlic sauce to go with the fries and it was delicious. If you are not familiar with Red Robin, they offer a wide variety of burgers, sandwiches, salads ,fish, pasta, soups, appetizers and desserts. In addition, they have a great bar and plenty of non alcoholic drinks and milk shakes. Prices are resonable. Tavern burgers are priced at $7 and go to $13. The quantity of food is large. Location is great and there is plenty of parking!
(4)
Jax W.
Are you kidding me with the total ball drop tonight? If your're getting carry out make sure you check your food before you leave. Jennifer the bartender was more interested in chatting than taking care of guests..she never once asked if I needed anything, another employee (Zach)had to walk back and forth to trouble her to ring me up and when she could'nt find a pen the waitress she asked told her "no because you never give them back". Another customer handed me a pen to sign the slip. Get it together Red Robin bartender Jennifer.. you're making the whole place look bad. The manager said he would send me a coupon for the mix up on our food, guess I will wait and see.
(1)
Christine C.
Our waiter, Taylor did a fantastic job bringing this and that! He really hustled and got the job done!!! If ALL Waiters and waitresses could be half as efficient...I would want to go out more often! Food was great too! Service was superb!! Great job, Taylor!
(5)
Devon A.
Food was delicious! Only complaints were that our waitress did not clear the table so it got crowded with drink cups and she began to whine about being stressed and how no one cares and the hostesses didn't understand the hard work. I thought that was rude as a waitress. Other than that yummy!
(3)
Alyssa S.
A group of 7 of us went. We waited 10 minutes for our drinks and had to constantly remind her for refills. When we asked when our onion ring towers would be out she said she'd go check and it took another 20 minutes as if she forgot to place the order and our food came out a few minutes after the appetizers. My mother asked for soup and never got it, when the food came my mom said to just take it off the bill and she didn't offer anything to fix it. The chicken teriyaki burger and fries were delicious. My little sister had a large black hair in her salad and she is blonde so that is just gross. Food was average and service was not very good.
(3)
Don K.
This location much cleaner than normal on this visit. We had appetizers, mozz sticks and pretzel bites which were good but more salt on the pretzel would have been appreciated. Our dinners came one order of clucks and fries and a arctic cod fish dinner. Neither of us like our meals. Fries for both orders were cold even the reorder of fries. My fish was soggy as if the fish were old or the oil wasn't at proper temp to cook as normal. Our server notified a floor manager about my displeasure which I wasn't expecting who listened and comped the fish dinner. I have moved my review up a star based on my visit today. While it is open during the remodel things ran smoothly. It appears they are going to modernize a bit as the staple airplane has been replaced by a conglomeration of large screen tv's in the middle of the room. Not sure where they are in the whole process but the new red chairs used at the tables were very comfortable. Our server did a good job of taking care of us. I enjoyed my fish n chips and my companion enjoyed her prime rib dip. It really wasn't busy but the manager did find time to engage in small talk for a bit which hadn't been the case during past visits.
(3)
Ben K.
Okay, so this review is pretty biased. As a (mostly) vegetarian, burger places can be tricky. The thing that really gets me is that there are lots of really good veggie burger option (e.g. my favorite burger place makes a quinoa burger that is delicious). I don't understand why a restaurant would serve frozen processed burgers (and then sell them for $9 when the patties cost a buck at the super market). Other than that, it is okay, and there aren't that many good food options in that area anyhow. But it is just really disappointing that they can't come up with a real vegetarian burger.
(2)
Beth T.
Always fast service. The food is delicious. The price is affordable. What more can I Ask for?
(5)
Chellie R.
I don't know what happened to Red Robin. Used to eat there all the time and the burgers were awesome. I had a bad burger at the Dearborn Red Robin a few months back and I thought it was a fluke. I guess not. My son and I ate at the Westland Red Robin last week and it was terrible. My son always gets the burger with the egg on it. The egg is usually cooked pretty well. This time it was sunny side up. He actually got sick that night. I always get the Bleu Burger as I did this time. It was soggy, the meat patty was thin and barely cooked and the onion straws were missing. And they don't wrap the burgers in the white paper like they used to and I think that kept them hotter. I could only eat about a quarter of it. We had great service by a guy named Mark. I told him how disappointed I was but he didn't offer to do anything about it. And our bill was over $30! We left - leaving a nice tip because our service was excellent and that's the last time we ever step foot in there. Not sure what went wrong but again, it was awful. When you pay $12-14 for a burger, you expect it to be stellar.
(1)
Allen G.
My cell phone was stolen from this location by one of the busboys. Nobody did anything. This place is a joke along with the management.
(1)
Iffat B.
We had to go here because Red Coat and Miller's were both closed and I really, really wanted a burger. Big mistake. I should have gone to Burger King instead. At least I know the Whopper is decent. The service sucks as the waiter forgot to put in our order for onion rings. I ordered the BBQ burger and was severely disappointed. My philosophy with a burger is that you should not have to put so many toppings on the burger to make it taste good. The toppings should only add to the flavor of an already-tasty beef patty. In my opinion, Red Robin burgers do just the opposite. They try to add tons of mayo, cheese, and other toppings to cover up the mediocre burger. I will not be returning. Ever.
(2)
Linda M.
Went there for lunch with a friend. She had a BLTA and fries and I had the Crispy Chicken sandwich and fries. We both like our fries extra crispy and asked for them that way. They came nice and crisp and extra well done just the way we like them. I asked if there was mayonnaise on my chicken sandwich and the waitress said there was. I like a little but often the cooks slather it on with a trowel. She suggested I get it on the side which is exactly what I did. The sandwich was great. The only things that keep this from being a 5 star rating is that we had to wait probably 5 minutes at the door before we were seated. It was early and not at all crowded so there really wasn't an excuse for that. The other thing is those darn plastic baskets they serve the sandwishes and fries in and the silly paper liner. First, I like to cut my sandwich in half when they're that big. It's hard to do in a curvy 'woven' basket. I also like to use mustard on my fries. Dipping them in the mustard wore the baskets liner out and I ended up with a hole in it. All I can say is glad I didn't have to wash the darn thing.
(4)
John C.
One of my favorite restaurants. The food is always delicious.
(5)
Claude J.
If you love a good burger this is the place! I always order the Royal Red Robin burgar minus the bacon. This burger has an egg on it mmmmm good. The monster shakes in a variety of flavors are also mmmm good! Good place for the kids and the kid at heart!
(4)
Carlos G.
This place is your standard casual dining restaurant. A bunch of goofy crap on the walls, right there with applebees and fridays. They have any burger that you could possibly desire. They have appetizer and drink specials after 9pm which is always good. The service has always been good. Red Robin Yummmmm.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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Debbie M.
Great gluten free buns, love the Red Robin Double Tavern Burger. Very allergy aware, use special yellow baskets for allergy orders. Very friendly waitstaff, great managers.
(5)Melissa H.
The food, of course, is always delicious. I stick with the California Chicken sandwich but we experiment with the appetizers. We especially like the nachos. Sometimes we add chicken, sometimes not. Both ways are great. What really stands out here is the service. It is wonderfully professional and efficient. Friendly and personable, but none of the annoying chatter from the 20 year old gum chewing type. Nobody sits down at the table or crouches to ground level to take an order. Pure pleasantness. And, maybe the most important, you'll never have to wait for a refill. If your server can't get to it right away, there is always someone checking to make sure you don't need another pop, more fries or an extra side of whatever. Good stuff.
(5)Andrea M.
My husband and I LOVE RR! The Raspberry Limeade is my favorite drink. My husband says they have the best Clam Chowder soup. The food is great and the waitstaff is very friendly, not to mention the bright, silly fun atmosphere!
(4)D S.
Great service -- I enjoy taking my daughter there. Service is very friendly
(5)Sarah B.
I only order burgers here so that's all I can review... They have great burgers and it's one of my favorite burger places. The quality of food is always consistent although sometimes the service is lacking, what can you expect? Red Robin is a family restaurant and there certainly are a ton of children there! Enjoy your meal!
(4)Mike E.
If you don't mind the whole John Glenn band living there then it's not too shabby, the clucks are great as well as the burgers.
(3)Leah E.
This restaurant is nice. They have good food, and the freckled lemonade is tasty. Nothing extravagant, but I like how when they seat you now they call out a musicians name (last time I went there I was Elton John).
(4)Michael H.
Okay, so I tried their limited time only crab cake burger, and as a result I really highly recommend the chicken bruschetta on ciabatta bread. That sandwich never fails to satisfy due to it having the right balance of flavors, varying textures and moisture level. The crab cake burger on the other hand disappointed. The ciabatta bread was good. The aioli was good. Everything on it was good except for the star ingredient--the crab cake. The crab meat in the crab cake was under seasoned which made the sandwich taste kind of bland. And the crab cake mixture was way too wet for how thick the crab cake was. That made the crab cake have a mushy consistency. And from how the crab cake looked, I would hazard a guess that the crab cake might have been factory made and frozen, not fresh, hand made. Disappointing, because I love a good fresh, hand made crab cake. The next time I go to a Red Robin I will be back to the chicken bruschetta on ciabatta bread. It never fails me.
(3)Moe K.
Red robin on the decline. Worst French onion soup and royal red robin burger I have ever had! Soup too salty and tastes horrible as if it was burnt. The burger was rare instead of well done, and the egg was so runny you can't even hold the burger from the amount of yolk! Disgusting.
(1)Benjie S.
Went here last night for the first time ever. The parking lot always seems to be packed but I was hungry and with my bad ass wife. So we pulled in and gave it a shot. The place felt packed and I honestly didn't see any open tables. However we were seated in less than ten minutes. Cool. Our waitress was very nice, attentive and checked in on us even with all her other tables. If you've never been the menu consists of American food and mostly sandwiches, burgers & salads. Just from the first glance of the menu I knew I was in for a treat. They've got a good deal on appetizers so we went with the chips, salsa & guac. Chips tasted freshly made, perfectly salted and the salsa & guac were nicely flavored. They even gave us some extra chips! For dinner I got the complete opposite of anything I'd usually order. I went for a chicken spinach wrap & a fruit bowl. Yeah I know, not the manliest order. In fact the girl that dropped it off almost gave it to my wife. It was worth it though. The taste was there, the wrap was hot and every bite better than the last. Bottomless fruit bowl was delicious. I'm already planning my next visit, the drinks look bad ass.
(4)Macy H.
We have always had good good here (as good as you get for a chain) but service can be lacking.?
(2)Bruce F.
We have had burgers and fries several times at this location in Westland, MI and always had an above average experience. On our most recent visit, I went with the Royal Burger and it was excellent. The fried egg just added a little bit of decadence to the otherwise good and tasty burger. The wife had the Ra-gin Cajun Burger with equal pleasure. The bottomless fries came out in a stand up ring, which held the fries at attention for easier snatching and dipping. Join their Red Robin Email club and get special offered from time to time. I'm going with 3 stars for my overall experiences here, but another like the latest visit and I'll add a star.
(3)Kris A.
Twice I've been to this location, and twice I've been less than impressed. The first time I waited a good 10 minutes during lunch for someone to acknowledge my existence, and service didn't get much better after that. I went back on Monday this week and despite the advertisements to the contrary, they weren't participating in the Veteran's Day special promotion. WTF??? Anyway, the food is typically Red Robin, which isn't bad. I just think I'll steer clear of this particular location from now on, even though it's close to work.
(2)John M.
We've been fans of Red Robin since the early 1980s (out in the Seattle area), and when we moved to Michigan in 2000 were *thrilled* to find this Westland Red Robin. The chain has grown over the years, and the chain has changed quite a bit in just the last few years. It seems they are trying to appear more upscale to compete with the ever expanding competition for a good burger. Frankly, I wish they would just focus us on serving the best burgers possible versus trying to appear fancier. On the positive side, there are now three sizes of burgers available, but our family found the menu layout confusing and it took a while before we realized this fact. The number one thing to know about Red Robin (any of them) is that most of the burgers are heavily dressed with innovative and tasty toppings. That said, purists who are focused on the beef patty itself may be disappointed. The beef patties are good, but not great - Red Robin is about the toppings as much as anything. Great family atmosphere. Service is generally very good. We used to love the "Mach Nachos", but the nacho appetizer was revamped a few years back. The new incarnation is much smaller, although each individual chip is loaded with its own stack of nacho toppings. As much I appreciate the effort to create a perfect experience with each chip, it just needs to be bigger. All in all, we continue to love Red Robin, and it remains one of the kids' absolute favorites. The Westland location generally does a good job upholding expectations for the chain. It costs more than it used to, but the Banzai Burger and Royal burgers are still there, the steak fries are still bottomless, and the atmosphere still fun and kid friendly.
(4)J L.
Hubby and I went tonight. Haven't been happy last few times we've been here. Had southeast chicken and pasta. Pasta was soggy and there was hardly any sauce. I asked for extra sauce and it took waitress over 15 minutes to get it so my meal was now cold and soggy. Hubby had Encinitas chicken. Neither dish was what it use to be, and I would say they need a new cook. It tasted no better than diner food and was 30,00 for bad food. This isn't first time we've been disappointed. Won't go back except to finish up gift card.
(2)Crystal R.
**Fair warning- I worked at Red Robin Southgate for 2 years** We have always had good experiences at this Red Robin location. They do exactly what they're trained to do, from the 30 second greet times, to suggesting food on the promo boxes. To be honest, my husband and I only go there on slow times- usually Monday or Tuesday evenings, so I can't speak to how they handle the night and weekend volume. Their food is consistent and the staff is friendly. I approve.
(4)Kat M.
Islamic cod was amazing!! Martini priceless
(4)Becki B.
I don't usually review a lot of chain restaurants, but tonight was exceptional. My daughter has been fighting a cold, so after she braved a couple of stops we had to make at stores, I asked her what she wanted for dinner. I expected her answer to be 'McDonald's' (pretty typical favorite for a three-year-old), but she surprised me by saying Red Robin, and not even changing her mind when I asked her a few more times during our errands. So Red Robin it was! Our waiter, Gerald, really made the night. He waited for my daughter to say 'Please' for her macaroni and cheese and oranges, and even got her another lemonade after she sucked the first glass down in record time. Getting a balloon was one of the things she remembered from past visits, and she was not disappointed this time. She even got a yellow one like she had planned to request. I've had a hankering lately for salads with little nutritional value, so I totally loved my fried chicken salad (and I love the fact that I can get a smaller size for a little less cash, since I never finish anyway). Gerald was a true professional. As we finished our meal, he stopped by to say again that he appreciated us coming in, and said he's always there, so when we come back we should ask for him. I think we will (and you should too)!
(5)T M.
We waited over 20 minutes for our appetizers, and then another hour for our food. There was no explanation from our waitress when we asked about our food other than, "I checked on it." No idea what was going on, but we won't risk another long night here again.
(1)Darin E.
I was just watching a home video the other day and saw my then 2 year old drinking at the kitchen table out of a Red Robin plastic kids meal cup. We have been going to this particular location for at least 10 years. Barring a few dalliances with the various salads during my Atkins phase, my mainstay this whole time has been the Bleu Ribbon Burger, always cooked a perfect medium. The flavor combo just fires on all cylinders for me. I am about to drool right now. We have never had to wait very long for a seat or a meal, the prices are fair (although quite a bit higher than way-back-when), and the service is always at least ok. I won't say we have never had a bad incident, but right now I can't recall one. Another convert to the smoke-free idea, Red Robin now lets you walk out just smelling like a grill instead of an ashtray. It was weird the first time they seated us in the bar area. I hope that someday a state law will make this particular criteria obsolete - until then it is gladly on my list of smoke-free faves.
(5)Anna M.
The menu has changed from the last time we were there. The salsa should come with a warning label. .. it could double as paint stripper. The guacamole had far too much onion in it. Otherwise, the food was good. The prices are much higher than before also. I do have to compliment our waiter, Trevor. He was awesome. The 4th star is just for him. He was exceptional.
(4)Rob S.
My wife and I stopped in last night for a couple appetizers. My wife ordered the "soft" pretzels and beer cheese. The beer cheese was like Elmer's paste glue. Disgusting. The pretzels were little, dry, hard, nuggets of yuck. Terrible. I ordered the onion rings. They were wet. Not crunchy and delicious as usual. They were wet and nasty. It's not often we get a night out without the kids. This was a letdown.
(1)Mel T.
First off, let me state that I have nothing against Red Robin the restaurant chain. I absolutely LOVE Red Robin burgers and fries, and their salads are just as delicious. I have been eating Red Robin food for about ten years, and I never get tired of it. But this location... I am so fed up with these people. My husband and I were regulars here for a few years. We're common restaurant-goers who tip very well if everything goes smoothly and we're treated well enough. For a while, we loved the place. Servers were upbeat and friendly (for the most part), they listened to us and they seemed to care. I never had complaints about my food for a long time, and neither did my husband. We were huge fans of this location for long time. And then... the quality of service suddenly took a nosedive. On some nights we would order take-out. In fact, we visited Red Robin so often that I got a Royalty Card. Before, we didn't even have issues with the take-out service. Everything was top notch. But suddenly, I noticed that someone who commonly answered the phone to take our order had an attitude problem. She made it clear not only in her tone, but her responses, that she didn't give a single damn about my order, or if it was right or wrong. She made it obvious that she didn't like working there, that she didn't want to serve anyone, and she hated everything about it. Whenever someone would begin speaking to me, I would greet them with an upbeat tone, and it usually fell flat whenever this girl spoke to me. She sounded so miserable and fed up with everything. Sure enough... what starts happening to us? Our orders start coming to us incorrect. We had to start making a habit of checking our food before leaving, because she/they would always get it wrong, and they would leave stuff out of the order that I requested (nothing complicated. Just "a couple sides of ranch please."). It began to irritate us beyond comprehension. We stopped ordering take-out from there, and we gave the restaurant one more chance and dined in for the last time. Oh. My. God. Was it bad. First of all, they were a little busy that evening, but I never consider that a good excuse. We've dined in at busy Red Robins before, and we've NEVER, EVER had problems like the ones we were about to experience-- even with a full house. Our orders are never complicated when we pay Red Robin a visit. Almost every time, I order a Burnin' Love burger. Medium-well. Simple as that. My husband orders a Keep it Simple burger-- two patties (what they call "Monster" sized), just meat and a bun. No sides or condiments. Simple. Right? Apparently... no. To them, it was rocket science. That fateful final night, we were put off immediately by having to wait almost thirty minutes to be seen by any of the wait staff. As I said, we've been in busy restaurants (including Red Robin) before and were never forced to wait that long. By the time we were seen, it was by a waitress, who had... surprisingly... an attitude problem. Who is hiring these spiteful women who treat people like crap? She passes our table, doesn't even look at us, throws napkins down on our table and doesn't say a word while she addresses the table behind us. This already got us a little steamed. She walked past us again... once more not saying anything while we waited and waited... and waited to be served, or even SPOKEN to. By the time she did serve us... thirty minutes after we were seated... she, like the girl on the phone, made it pretty clear she hated her job, her life, and whatever other problems she brought to work with her. She was dismissive, short, uncaring. She barely said anything, and when she did, it was in an aloof manner. We waited thirty minutes to be treated like crap. We make our order very clear to her. A monkey could understand it. I have no idea what she wrote on her notepad... but I guarantee it was NOT what we told her. When our food came back... I think another twenty minutes later... our stomachs are aching from hunger. When it arrives... we're shocked. My husband's order was nothing close to what he asked for. It was a chicken sandwich. Plain. Not a burger, like what he asked for as plain as day. Chicken. He never said the word "chicken" to this girl... not once. Now angry, he sends the very wrong order back, asking for the correct one. By the time my husband receives his SECOND order, it has been an HOUR since we arrived. A whole hour! When they bring it to him... guess what? It's wrong again. The burger has one patty, and not two. At this point, we're so frustrated that we tell them to forget fixing it and to just bring us the damn check. The waitress who served us, the one with the attitude, is NOW paying attention to what we're saying, now that we're upset. Never coming back. (Not to sound sexist... but for some reason, the men here are nicer than the women. They're always cheerful and happy to serve. Maybe the women are treated poorly here?)
(1)Margaret V.
Red Robin is one of my favorite chain restaurants.... I find the food and service top be pretty consistant across locations. Despite the so-so reviews on Yelp, my husband and I thought we would give it a shot. We had a great time and the food was delicious. We both ended up getting the Tavern burger (a smaller version of their other burgers). It had cheese, lettuce, tomato and some great sauce. I opted to get the roasted garlic sauce to go with the fries and it was delicious. If you are not familiar with Red Robin, they offer a wide variety of burgers, sandwiches, salads ,fish, pasta, soups, appetizers and desserts. In addition, they have a great bar and plenty of non alcoholic drinks and milk shakes. Prices are resonable. Tavern burgers are priced at $7 and go to $13. The quantity of food is large. Location is great and there is plenty of parking!
(4)Jax W.
Are you kidding me with the total ball drop tonight? If your're getting carry out make sure you check your food before you leave. Jennifer the bartender was more interested in chatting than taking care of guests..she never once asked if I needed anything, another employee (Zach)had to walk back and forth to trouble her to ring me up and when she could'nt find a pen the waitress she asked told her "no because you never give them back". Another customer handed me a pen to sign the slip. Get it together Red Robin bartender Jennifer.. you're making the whole place look bad. The manager said he would send me a coupon for the mix up on our food, guess I will wait and see.
(1)Christine C.
Our waiter, Taylor did a fantastic job bringing this and that! He really hustled and got the job done!!! If ALL Waiters and waitresses could be half as efficient...I would want to go out more often! Food was great too! Service was superb!! Great job, Taylor!
(5)Devon A.
Food was delicious! Only complaints were that our waitress did not clear the table so it got crowded with drink cups and she began to whine about being stressed and how no one cares and the hostesses didn't understand the hard work. I thought that was rude as a waitress. Other than that yummy!
(3)Alyssa S.
A group of 7 of us went. We waited 10 minutes for our drinks and had to constantly remind her for refills. When we asked when our onion ring towers would be out she said she'd go check and it took another 20 minutes as if she forgot to place the order and our food came out a few minutes after the appetizers. My mother asked for soup and never got it, when the food came my mom said to just take it off the bill and she didn't offer anything to fix it. The chicken teriyaki burger and fries were delicious. My little sister had a large black hair in her salad and she is blonde so that is just gross. Food was average and service was not very good.
(3)Don K.
This location much cleaner than normal on this visit. We had appetizers, mozz sticks and pretzel bites which were good but more salt on the pretzel would have been appreciated. Our dinners came one order of clucks and fries and a arctic cod fish dinner. Neither of us like our meals. Fries for both orders were cold even the reorder of fries. My fish was soggy as if the fish were old or the oil wasn't at proper temp to cook as normal. Our server notified a floor manager about my displeasure which I wasn't expecting who listened and comped the fish dinner. I have moved my review up a star based on my visit today. While it is open during the remodel things ran smoothly. It appears they are going to modernize a bit as the staple airplane has been replaced by a conglomeration of large screen tv's in the middle of the room. Not sure where they are in the whole process but the new red chairs used at the tables were very comfortable. Our server did a good job of taking care of us. I enjoyed my fish n chips and my companion enjoyed her prime rib dip. It really wasn't busy but the manager did find time to engage in small talk for a bit which hadn't been the case during past visits.
(3)Ben K.
Okay, so this review is pretty biased. As a (mostly) vegetarian, burger places can be tricky. The thing that really gets me is that there are lots of really good veggie burger option (e.g. my favorite burger place makes a quinoa burger that is delicious). I don't understand why a restaurant would serve frozen processed burgers (and then sell them for $9 when the patties cost a buck at the super market). Other than that, it is okay, and there aren't that many good food options in that area anyhow. But it is just really disappointing that they can't come up with a real vegetarian burger.
(2)Beth T.
Always fast service. The food is delicious. The price is affordable. What more can I Ask for?
(5)Chellie R.
I don't know what happened to Red Robin. Used to eat there all the time and the burgers were awesome. I had a bad burger at the Dearborn Red Robin a few months back and I thought it was a fluke. I guess not. My son and I ate at the Westland Red Robin last week and it was terrible. My son always gets the burger with the egg on it. The egg is usually cooked pretty well. This time it was sunny side up. He actually got sick that night. I always get the Bleu Burger as I did this time. It was soggy, the meat patty was thin and barely cooked and the onion straws were missing. And they don't wrap the burgers in the white paper like they used to and I think that kept them hotter. I could only eat about a quarter of it. We had great service by a guy named Mark. I told him how disappointed I was but he didn't offer to do anything about it. And our bill was over $30! We left - leaving a nice tip because our service was excellent and that's the last time we ever step foot in there. Not sure what went wrong but again, it was awful. When you pay $12-14 for a burger, you expect it to be stellar.
(1)Allen G.
My cell phone was stolen from this location by one of the busboys. Nobody did anything. This place is a joke along with the management.
(1)Iffat B.
We had to go here because Red Coat and Miller's were both closed and I really, really wanted a burger. Big mistake. I should have gone to Burger King instead. At least I know the Whopper is decent. The service sucks as the waiter forgot to put in our order for onion rings. I ordered the BBQ burger and was severely disappointed. My philosophy with a burger is that you should not have to put so many toppings on the burger to make it taste good. The toppings should only add to the flavor of an already-tasty beef patty. In my opinion, Red Robin burgers do just the opposite. They try to add tons of mayo, cheese, and other toppings to cover up the mediocre burger. I will not be returning. Ever.
(2)Linda M.
Went there for lunch with a friend. She had a BLTA and fries and I had the Crispy Chicken sandwich and fries. We both like our fries extra crispy and asked for them that way. They came nice and crisp and extra well done just the way we like them. I asked if there was mayonnaise on my chicken sandwich and the waitress said there was. I like a little but often the cooks slather it on with a trowel. She suggested I get it on the side which is exactly what I did. The sandwich was great. The only things that keep this from being a 5 star rating is that we had to wait probably 5 minutes at the door before we were seated. It was early and not at all crowded so there really wasn't an excuse for that. The other thing is those darn plastic baskets they serve the sandwishes and fries in and the silly paper liner. First, I like to cut my sandwich in half when they're that big. It's hard to do in a curvy 'woven' basket. I also like to use mustard on my fries. Dipping them in the mustard wore the baskets liner out and I ended up with a hole in it. All I can say is glad I didn't have to wash the darn thing.
(4)John C.
One of my favorite restaurants. The food is always delicious.
(5)Claude J.
If you love a good burger this is the place! I always order the Royal Red Robin burgar minus the bacon. This burger has an egg on it mmmmm good. The monster shakes in a variety of flavors are also mmmm good! Good place for the kids and the kid at heart!
(4)Carlos G.
This place is your standard casual dining restaurant. A bunch of goofy crap on the walls, right there with applebees and fridays. They have any burger that you could possibly desire. They have appetizer and drink specials after 9pm which is always good. The service has always been good. Red Robin Yummmmm.
(3)