Joe T.

I have to tell you this place is utter disappointment. I have probably visited the place 7 or 8 times and at least half of those times my experience with the staff has been downright despicable. The restaurant is primarily comprised of young men and women. This is not an issue of course, but it seems as if they use the place more as a social gathering site than a place of work. They use their cell phones on the job, gab about their social activities, don't operate with a sense of urgency, and are ALWAYS understaffed. Meanwhile, the long lines keep building in the restaurant and at the drive thru. One time I had the server scold me because he misunderstood my request even though it was as simple as you will get. This morning, I showed the server the menu item I was interested in, exactly as written, and he still didn't understand. He gave me a hard time about its content with his "I'm a young tough punk who knows it all" attitude. Another time, one of his coworkers told me I didn't order a combo properly and it was my fault that I didn't get a menu item I asked for. Really guys? They apparently can't understand English with whatever dialect they call their own. I am an intelligent, well-educated man and I don't need to be insulted by a bunch of young losers. This last visit, I walked out on the server I was so upset. I will NEVER be back. This place needs to ditch its staff, hire adults who actually want to work, and perhaps people like me will return. Very poor representation of the well-running Tim Horton's restaurants I have come to enjoy. And I have been to several.