We love Red Robin. They have great burgers and family fun atmosphere. Join their club on line and get free burger for your birthday. I love the bonzai burger and they have other good sandwiches. Campfire sauce is really good with the endless season fries.
(4)
Zack L.
Very proactive to help address complaints so they don't happen again. I highly appreciate this.
(4)
Tina B.
I love Red Robin, wish they had free wi fi like every other restaurant. I got the barbeque burger, my husband got the tavern double and my son got the new nacho burger. All the burgers were good, cooked exactly how we wanted them and very fresh. They have very good french fries and a variety of dipping sauces, we got the sweet and spicy ketchup and ranch dressing, both were good
(5)
Francis F.
I dont know if it ws just the fact its friday night but I didnt like the terrible wait time 45 mins for getting and serving our drink orders and 30-45 for the food. I definitely felt they could have done a better job preparing the tables to accomodate party of 13adults and 10kids..I have to say though I really enjoyed my turbo q tavern double burger with bacon!
(3)
Scott M.
I went here for a Quidditch Team outing. Everyone left happy. The food was good. I had the Patty Melt. I devoured that whole thing in 6 bites because it was so yummy and delicious. They always made sure everyone had fries, all the time. The service was awesome. We had 20 people come in at 8 p.m. and they were kind, caring, and gracious. The food came out so fast for everyone too. The management here runs a damn good ship. Keep up the great work. Also - Red Robin's Fish and Chips, very under-rated. Their Tarter sauce is soooo good. I think next time I roll here, I'm getting the burger with the egg on it. It looked so good and everyone who ordered it, destroyed all of it. Must have been good.
(4)
Pette M.
This was my first time eating at Red Robin. After carefully looking over the menu I decided the only thing that may satisfy my taste was the D.G.B., a burger with arugula and a garlic aioli and I think it had roasted tomatoes. That relationship lasted one bite. It was so chewy my cheeks were actually hurting. The service was great actually but I think I'll pass on the food.
(2)
Erik B.
I love a good burger, like any American. Service was horrible. Only thing that was done right was being greeted at the door. Took 15 minutes before a waitress came over to take our drink order, and the only reason she did was because we got up and asked for a server. I ordered a gourmet (not) burger. Wife ordered fish. The bun on the burger was old and stale and the food itself was warm, not hot. My wife's fish wasn't cooked thoroughly. Waitress said I will have them take it off the bill...after we had been there for almost 45 minutes. I could understand if the place was busy, but it wasn't. As far as I am concerned, her drink and soup should have been comp'd as well. This restaurant needs to hire some competent staff and train them. They make the chain look horrible.
(2)
Kevin F.
I work nearby and have lunch here often. Food is always on point and we sit at the bar to get Deb as a waitress. She is awesome!
(5)
Suni S.
The service is terrible.The food timing was the worst some in my party were finished before I got my food. Refills were problematic also. Lastly I had to make multiple requests for a birthday song.
(1)
Elisha C.
Just had my sons birthday dinner for his first birthday. Our waitress was so kind and the server team even sing happy birthday. The Royal Red Robin burger is my favorite. My son enjoyed his Mac and cheese and the onion tower is by far one of the coolest appetizers out there, really good as well.
(5)
Steve M.
It was snowing, I was cold, and the choice of food at my hotel wasn't the greatest. What to do? I'm sniffy about chain restaurants, but this place knocked it out of the park. Ghost chili and jalapeno burger, fries and a couple of beers, plus the bartender and my server, Traci, was a gem. Thanks! Fed, happy and back to LA sunshine tomorrow!
(4)
Adam H.
Me and my ol lady went to red robin one night when we first walk in we were greeted at the door & shown to our seats right away after that the night just got worse our drinks were watered down they took for ever to take our order and even longer to make it my clam strips were extremely salty my burger was under cooked my ol lady Fish and chips was rubbery and very wet for some reason the waitress act like she had an attitude and was gone for a long time then when she came back and asked how is everything? she seemed like she was high and smelled of marijuana no wonder we got such poor service and food. seems to me the only good service you get at Red Robin is when you first walk in the door and are about to leave everyone standing near the door like they have nothing else better to do happy to greet you coming in and going out
(2)
Andrea J.
good food, awful service. I haven't been to a Red Robin in ages, but i have happy memories of them from when I was a teenager. I had a hankering for a burger, fries, and beer, so Red Robin seemed like a good idea. Not this one. Took a while for a hostess to greet me (this after a handful of employees walked right past me and studiously did not make eye contact), I was seated a booth with dirty seats in the bar, and was told the bartender would be helping me. Bar seating was just fine for me, btw. There were a few other tables in the, and maybe two people sitting at the bar. The bartender was expected to service these parties, mix all the cocktails for the entire restaurant, and process to-go orders. There were two other waitresses hanging out in the bar area, but they didn't help him one bit, nor did they make eye contact with any customers in the area. When the bartender did take my order and bring my food he was friendly, but getting his attention later was nearly impossible. I might be judging the slow service a little harshly because i was very hungry..... but there were not that many customers in the restaurants and a ton of staff wandering around doing nothing. Next time I want a build-my-own-burger there's a good chance I'll have my eye out for a Red Robin. Just not this one. Not ever this one, not ever again.
(2)
Emine S.
My husband is obsessed with their chili burger. He is from Toronto, so whenever he is in town I can almost guarantee that we'll be going to Red Robin. This item isn't on the menu, but they'll still make it for you. It's actually pretty good with extra red onions, and of course gralic fries.
(3)
Mary R.
The food at any red robin is delicious, usually...here is soup would be considered water and the service was horrible!!! I would never come come to THIS red robin again.
(1)
Chrissie N.
It's been a while since we've gone here but the food was delicious and our server was wonderful. A little pricey, but what restaurant isn't nowadays?
(4)
Katie W.
It's not often that I step into a Red Robin, but on this particular day I was meeting someone for lunch, and this was her pick. I am basing my review solely on my experience for lunch here. After reading some of the reviews, it looks like our server: Jafar, made all the difference in the world. They sat us at a booth in the partition of the restaurant with windows. Not quite a sun-room, but whatever. Quikly brought me a high chair, and then we ordered drinks. I just got the very berry raspberry limeade. I wanted the turkey club but I'm not a fan of it being stacked on toast, so I ordered it as a wrap- fresh spinach wrap sounded delicious. No problems substituting! I ordered the chicken and cheese quesadillas for my little one with apple slices. No issues with the food once it was brought out to us, and when Jafar heard my lil guy asking for more "apples" he brought us out some more- super nice, and it kept the lil one happy = ) He brought him a green balloon too, which he just relished in the fact that he finally had a balloon to jump around with, bop around, try to squeeze and bite, and watch it floating around while tied to his wrist. Ahh, free entertainment! So as you probably won't see me in here again, we had a good dining experience without any hang-ups.
(4)
Michael V.
I travel all over the country and have eaten at many Red Robins. This was by far the worst one I have ever been in. I should have known when I walked in and noticed a $2 for 22 ounce draft beer happy hour, and there was no one at the bar. In fact, I could count on one hand how many customers were in the whole place. Most Red Robins are ALWAYS packed with people. The service was friendly, which was the only thing this place has going for it. They were out of one of the draft beers I wanted. I ordered my burger pink throughout, and it came pink, however dry as sawdust. How does that even happen? I could understand if I ordered it well done. The fries were ice cold. Literally, they were so cold they were chewy. I waited and waited to try to get some fresh ones. Finally, I had to walk up and ask the hostess to help me. This was the first time I couldn't wait to get out of a Red Robin. I normally love this place.
(1)
Frank N.
Hmm.... I read Melody B's review and had to chime in. I live just a few blocks away so I've been there several times. I've never had any problems with the service. The food is typical for chain restaurants. If that's what you're looking for, you'll be happy with Red Robin.
(3)
Gail W.
Husband's son req'd this location for his birthday dinner, as it was accessible to all 3 couples attending. We arrived early & were seated. Shortly, our waiter, Rob, took our beverage orders while we perused the menu & waited for the other 2 couples. We ordered a double order of the cheese sticks as a group appetizer, which arrived in a fairly reasonable amount of time & were quite tasty. The last couple arrived, & we placed our meal orders by approx 650p. For whatever reason, our food did not arrive until 730p! When it did, our burgers were tepid, at best. The French fries were barely warm, as were the onion rings. I req'd extra pickles to supplement the 4 tiny slices I'd rec'd but was told they were all out. Despite the fact that I asked for my bun grilled, it was cold. Not room temp, but cold. The chicken & rice meal was not hot. The manager had the req'd things replaced quickly, but husband's burger (ordered med well) arrived rare. Even if the restaurant had been packed, which it decidedly was not, I always assumed there were heat lamps to keep the orders warm until the server could get them. This begs the questions: was it our server's fault for letting the stuff sit so long before being served? (keep in mind that it was NOT a packed evening) Or, is the kitchen staff, as suggested by another reviewer, incompetent? Either way, there is not a chance in h**l we will ever return.
(1)
Nanette K.
Like others that have commented on this location I just want to say that other red robins are very good. But this one is not. It really does depend on the location. I usually go to the red Robin in Southgate, but happen to be in the area When we saw this Restaurant and we decided to try it. The hostess was on the phone when we walked in and didn't hang up for 30 seconds while we stood there. She was obviously on a personal call but did not seem to mind that she had customers. After she hung up she finally sat us and our waitress was very sweet. She was very new you could tell, but did not have anybody following her to train her. She was nice nonetheless so we gave her a chance. The food that came out was disgusting. My daughter ordered the French dip with au jus sauce. The bread was hard as a rock, the au jus was greasy, and the lettuce they put on the plate for garnish was completely dry and wilted. We let our waitress know and she offered to take the food off the bill, but did not offer anything else. The service was slow, the food was terrible, I would never go back. I'm going to post a picture of the food that we were served so you can see for yourself. The food was honestly terrible. Why pay that much money and waste your time when you're hungry for food that comes out looking like this. I'll stick to the Southgate location.
(1)
Melody B.
This is not the Red Robin you want to go to. I've been to others and have had a 3-, 4- even 5-star experience before. This location is terrible. The host was extremely polite and had a great personality. That's about the only positive thing I can say. The drinks came slow and were expensive. The appetizer was forgotten about, even though the server suggested it to us. Soup was asked to be brought before the meal and was brought with the meal. When the food finally arrived, it was cold. The server was semi-attentive. The two bartenders were extremely rude to our server when he asked for our drinks. They did not tell him they were ready and acted like it was his fault. We didn't care, we just wanted them. Overall most of the staff was rude or overly aloof, with the exception of the host, who was a delight.
(1)
Marshall W.
I'm writing about this place because I live(d) nearby and I have been here a few times over the years. I only go here for the burgers .. not the expensive drinks. Maybe I should make a couple disclaimers: I'm an "el cheap-o" (I usually only drink water and think any burger over $5.99 is expensive - but, maybe this is because I'm an old fuddy-duddy and can remember when prices were so much less - like, before the late 70's). I also own stock (not much) because I like the atmosphere and quality of food. I like it better than that stuffy Ruby Tuesday. I only go here every couple months because burgers are not the best for my diet - but, damn! they make a good one. I love the "Five Alarm Burger". They are located in an old Big Boy Restaurant and they appeal to the kids, so it's great for the family. Of course, that means it's going to be rather noisy, but that's part of the fun. The wait staff gets flustered some times and waits are sometimes long.. but on quieter nites, service is just fine. Many of my kids friends are servers there. They support local efforts, too. A rather up-scale burger place with kid-friendly environment. They have some beer and mixed drinks, too - just waaayy too expensive for my tastes.
(4)
CrazyforMakeup M.
I love Red Robin... but my review is for this one in particular at Ford Road in Dearborn... I usually go to the one at 6Mile Rd in Livonia (not at Yelp) and over there is always awesome. Here however, is a dive... well, the host was okay, the waitress so so, but the food sucks. The Milkshakes, they are always on the runnier side not like thick semi frozen as I get in the other restaurant. And it is always VERY SLOW. The hamburguer is always a miss, the cook is just incompetent. If you ask for medium well, is still very pink inside ... then if you ask well done, it comes semi burned. So really, you just flip the coin and hope for the best. From probably 12 times I've been there (yes I work nearby, so what can I do, if I want a hamburguer McD's?) maybe just once the food was done well. So the place is definetely not consistent. I would not recommend. Maybe in a year they will get better... I'm always checking them, but for now, one start is as good as it gets...
(1)
Christina D.
So this red robin is nothing special. As the other servers are probably not making money it's understandable. They all have resting bitch face. As a person in the restaurant industry this location is a little off upon first sight. But, once you get past the ever so Obvious resting bitch face. You can start to enjoy your server I had Breeanna she was young and kind of goofy but it worked. This location has the worst rep but it's understandable the servers seem to be good but if no one is walking they are only making 2.65 which would make me a lil annoyed. I got the BBQ whiskey chicken wrap it was delicious. Just give this location a chance it isn't bad at all.
(4)
Christina L.
Alright, the only reason I'm putting a five star rating is because of Deborah, the bartender. Otherwise, my experiences as a guest isn't always the greatest at this location. Every time I've come in, to place a to-go order, I've had her to greet me. She is extremely professionals and kind. She always makes sure my to-go order is correct by showing me what I've ordered and letting me know the condiments she placed in the bag as well. She is just a sweet woman. I work in the restaurant industry as well, and she treats me the way I treat my guests, ladies and gentlemen serving ladies and gentlemen. Thanks Deborah for great service!
(5)
Harold W.
We love Red Robin. They have great burgers and family fun atmosphere. Join their club on line and get free burger for your birthday. I love the bonzai burger and they have other good sandwiches. Campfire sauce is really good with the endless season fries.
(4)
Zack L.
Very proactive to help address complaints so they don't happen again. I highly appreciate this.
(4)
Christina D.
So this red robin is nothing special. As the other servers are probably not making money it's understandable. They all have resting bitch face. As a person in the restaurant industry this location is a little off upon first sight. But, once you get past the ever so Obvious resting bitch face. You can start to enjoy your server I had Breeanna she was young and kind of goofy but it worked. This location has the worst rep but it's understandable the servers seem to be good but if no one is walking they are only making 2.65 which would make me a lil annoyed. I got the BBQ whiskey chicken wrap it was delicious. Just give this location a chance it isn't bad at all.
(4)
Tina B.
I love Red Robin, wish they had free wi fi like every other restaurant. I got the barbeque burger, my husband got the tavern double and my son got the new nacho burger. All the burgers were good, cooked exactly how we wanted them and very fresh. They have very good french fries and a variety of dipping sauces, we got the sweet and spicy ketchup and ranch dressing, both were good
(5)
Francis F.
I dont know if it ws just the fact its friday night but I didnt like the terrible wait time 45 mins for getting and serving our drink orders and 30-45 for the food. I definitely felt they could have done a better job preparing the tables to accomodate party of 13adults and 10kids..I have to say though I really enjoyed my turbo q tavern double burger with bacon!
(3)
Scott M.
I went here for a Quidditch Team outing. Everyone left happy. The food was good. I had the Patty Melt. I devoured that whole thing in 6 bites because it was so yummy and delicious. They always made sure everyone had fries, all the time. The service was awesome. We had 20 people come in at 8 p.m. and they were kind, caring, and gracious. The food came out so fast for everyone too. The management here runs a damn good ship. Keep up the great work. Also - Red Robin's Fish and Chips, very under-rated. Their Tarter sauce is soooo good. I think next time I roll here, I'm getting the burger with the egg on it. It looked so good and everyone who ordered it, destroyed all of it. Must have been good.
(4)
Pette M.
This was my first time eating at Red Robin. After carefully looking over the menu I decided the only thing that may satisfy my taste was the D.G.B., a burger with arugula and a garlic aioli and I think it had roasted tomatoes. That relationship lasted one bite. It was so chewy my cheeks were actually hurting. The service was great actually but I think I'll pass on the food.
(2)
Erik B.
I love a good burger, like any American. Service was horrible. Only thing that was done right was being greeted at the door. Took 15 minutes before a waitress came over to take our drink order, and the only reason she did was because we got up and asked for a server. I ordered a gourmet (not) burger. Wife ordered fish. The bun on the burger was old and stale and the food itself was warm, not hot. My wife's fish wasn't cooked thoroughly. Waitress said I will have them take it off the bill...after we had been there for almost 45 minutes. I could understand if the place was busy, but it wasn't. As far as I am concerned, her drink and soup should have been comp'd as well. This restaurant needs to hire some competent staff and train them. They make the chain look horrible.
(2)
Kevin F.
I work nearby and have lunch here often. Food is always on point and we sit at the bar to get Deb as a waitress. She is awesome!
(5)
Suni S.
The service is terrible.The food timing was the worst some in my party were finished before I got my food. Refills were problematic also. Lastly I had to make multiple requests for a birthday song.
(1)
Elisha C.
Just had my sons birthday dinner for his first birthday. Our waitress was so kind and the server team even sing happy birthday. The Royal Red Robin burger is my favorite. My son enjoyed his Mac and cheese and the onion tower is by far one of the coolest appetizers out there, really good as well.
(5)
Steve M.
It was snowing, I was cold, and the choice of food at my hotel wasn't the greatest. What to do? I'm sniffy about chain restaurants, but this place knocked it out of the park. Ghost chili and jalapeno burger, fries and a couple of beers, plus the bartender and my server, Traci, was a gem. Thanks! Fed, happy and back to LA sunshine tomorrow!
(4)
Adam H.
Me and my ol lady went to red robin one night when we first walk in we were greeted at the door & shown to our seats right away after that the night just got worse our drinks were watered down they took for ever to take our order and even longer to make it my clam strips were extremely salty my burger was under cooked my ol lady Fish and chips was rubbery and very wet for some reason the waitress act like she had an attitude and was gone for a long time then when she came back and asked how is everything? she seemed like she was high and smelled of marijuana no wonder we got such poor service and food. seems to me the only good service you get at Red Robin is when you first walk in the door and are about to leave everyone standing near the door like they have nothing else better to do happy to greet you coming in and going out
(2)
Christina L.
Alright, the only reason I'm putting a five star rating is because of Deborah, the bartender. Otherwise, my experiences as a guest isn't always the greatest at this location. Every time I've come in, to place a to-go order, I've had her to greet me. She is extremely professionals and kind. She always makes sure my to-go order is correct by showing me what I've ordered and letting me know the condiments she placed in the bag as well. She is just a sweet woman. I work in the restaurant industry as well, and she treats me the way I treat my guests, ladies and gentlemen serving ladies and gentlemen. Thanks Deborah for great service!
(5)
Andrea J.
good food, awful service. I haven't been to a Red Robin in ages, but i have happy memories of them from when I was a teenager. I had a hankering for a burger, fries, and beer, so Red Robin seemed like a good idea. Not this one. Took a while for a hostess to greet me (this after a handful of employees walked right past me and studiously did not make eye contact), I was seated a booth with dirty seats in the bar, and was told the bartender would be helping me. Bar seating was just fine for me, btw. There were a few other tables in the, and maybe two people sitting at the bar. The bartender was expected to service these parties, mix all the cocktails for the entire restaurant, and process to-go orders. There were two other waitresses hanging out in the bar area, but they didn't help him one bit, nor did they make eye contact with any customers in the area. When the bartender did take my order and bring my food he was friendly, but getting his attention later was nearly impossible. I might be judging the slow service a little harshly because i was very hungry..... but there were not that many customers in the restaurants and a ton of staff wandering around doing nothing. Next time I want a build-my-own-burger there's a good chance I'll have my eye out for a Red Robin. Just not this one. Not ever this one, not ever again.
(2)
Emine S.
My husband is obsessed with their chili burger. He is from Toronto, so whenever he is in town I can almost guarantee that we'll be going to Red Robin. This item isn't on the menu, but they'll still make it for you. It's actually pretty good with extra red onions, and of course gralic fries.
(3)
Mary R.
The food at any red robin is delicious, usually...here is soup would be considered water and the service was horrible!!! I would never come come to THIS red robin again.
(1)
Chrissie N.
It's been a while since we've gone here but the food was delicious and our server was wonderful. A little pricey, but what restaurant isn't nowadays?
(4)
Katie W.
It's not often that I step into a Red Robin, but on this particular day I was meeting someone for lunch, and this was her pick. I am basing my review solely on my experience for lunch here. After reading some of the reviews, it looks like our server: Jafar, made all the difference in the world. They sat us at a booth in the partition of the restaurant with windows. Not quite a sun-room, but whatever. Quikly brought me a high chair, and then we ordered drinks. I just got the very berry raspberry limeade. I wanted the turkey club but I'm not a fan of it being stacked on toast, so I ordered it as a wrap- fresh spinach wrap sounded delicious. No problems substituting! I ordered the chicken and cheese quesadillas for my little one with apple slices. No issues with the food once it was brought out to us, and when Jafar heard my lil guy asking for more "apples" he brought us out some more- super nice, and it kept the lil one happy = ) He brought him a green balloon too, which he just relished in the fact that he finally had a balloon to jump around with, bop around, try to squeeze and bite, and watch it floating around while tied to his wrist. Ahh, free entertainment! So as you probably won't see me in here again, we had a good dining experience without any hang-ups.
(4)
Michael V.
I travel all over the country and have eaten at many Red Robins. This was by far the worst one I have ever been in. I should have known when I walked in and noticed a $2 for 22 ounce draft beer happy hour, and there was no one at the bar. In fact, I could count on one hand how many customers were in the whole place. Most Red Robins are ALWAYS packed with people. The service was friendly, which was the only thing this place has going for it. They were out of one of the draft beers I wanted. I ordered my burger pink throughout, and it came pink, however dry as sawdust. How does that even happen? I could understand if I ordered it well done. The fries were ice cold. Literally, they were so cold they were chewy. I waited and waited to try to get some fresh ones. Finally, I had to walk up and ask the hostess to help me. This was the first time I couldn't wait to get out of a Red Robin. I normally love this place.
(1)
Frank N.
Hmm.... I read Melody B's review and had to chime in. I live just a few blocks away so I've been there several times. I've never had any problems with the service. The food is typical for chain restaurants. If that's what you're looking for, you'll be happy with Red Robin.
(3)
Gail W.
Husband's son req'd this location for his birthday dinner, as it was accessible to all 3 couples attending. We arrived early & were seated. Shortly, our waiter, Rob, took our beverage orders while we perused the menu & waited for the other 2 couples. We ordered a double order of the cheese sticks as a group appetizer, which arrived in a fairly reasonable amount of time & were quite tasty. The last couple arrived, & we placed our meal orders by approx 650p. For whatever reason, our food did not arrive until 730p! When it did, our burgers were tepid, at best. The French fries were barely warm, as were the onion rings. I req'd extra pickles to supplement the 4 tiny slices I'd rec'd but was told they were all out. Despite the fact that I asked for my bun grilled, it was cold. Not room temp, but cold. The chicken & rice meal was not hot. The manager had the req'd things replaced quickly, but husband's burger (ordered med well) arrived rare. Even if the restaurant had been packed, which it decidedly was not, I always assumed there were heat lamps to keep the orders warm until the server could get them. This begs the questions: was it our server's fault for letting the stuff sit so long before being served? (keep in mind that it was NOT a packed evening) Or, is the kitchen staff, as suggested by another reviewer, incompetent? Either way, there is not a chance in h**l we will ever return.
(1)
Nanette K.
Like others that have commented on this location I just want to say that other red robins are very good. But this one is not. It really does depend on the location. I usually go to the red Robin in Southgate, but happen to be in the area When we saw this Restaurant and we decided to try it. The hostess was on the phone when we walked in and didn't hang up for 30 seconds while we stood there. She was obviously on a personal call but did not seem to mind that she had customers. After she hung up she finally sat us and our waitress was very sweet. She was very new you could tell, but did not have anybody following her to train her. She was nice nonetheless so we gave her a chance. The food that came out was disgusting. My daughter ordered the French dip with au jus sauce. The bread was hard as a rock, the au jus was greasy, and the lettuce they put on the plate for garnish was completely dry and wilted. We let our waitress know and she offered to take the food off the bill, but did not offer anything else. The service was slow, the food was terrible, I would never go back. I'm going to post a picture of the food that we were served so you can see for yourself. The food was honestly terrible. Why pay that much money and waste your time when you're hungry for food that comes out looking like this. I'll stick to the Southgate location.
(1)
Melody B.
This is not the Red Robin you want to go to. I've been to others and have had a 3-, 4- even 5-star experience before. This location is terrible. The host was extremely polite and had a great personality. That's about the only positive thing I can say. The drinks came slow and were expensive. The appetizer was forgotten about, even though the server suggested it to us. Soup was asked to be brought before the meal and was brought with the meal. When the food finally arrived, it was cold. The server was semi-attentive. The two bartenders were extremely rude to our server when he asked for our drinks. They did not tell him they were ready and acted like it was his fault. We didn't care, we just wanted them. Overall most of the staff was rude or overly aloof, with the exception of the host, who was a delight.
(1)
Marshall W.
I'm writing about this place because I live(d) nearby and I have been here a few times over the years. I only go here for the burgers .. not the expensive drinks. Maybe I should make a couple disclaimers: I'm an "el cheap-o" (I usually only drink water and think any burger over $5.99 is expensive - but, maybe this is because I'm an old fuddy-duddy and can remember when prices were so much less - like, before the late 70's). I also own stock (not much) because I like the atmosphere and quality of food. I like it better than that stuffy Ruby Tuesday. I only go here every couple months because burgers are not the best for my diet - but, damn! they make a good one. I love the "Five Alarm Burger". They are located in an old Big Boy Restaurant and they appeal to the kids, so it's great for the family. Of course, that means it's going to be rather noisy, but that's part of the fun. The wait staff gets flustered some times and waits are sometimes long.. but on quieter nites, service is just fine. Many of my kids friends are servers there. They support local efforts, too. A rather up-scale burger place with kid-friendly environment. They have some beer and mixed drinks, too - just waaayy too expensive for my tastes.
(4)
CrazyforMakeup M.
I love Red Robin... but my review is for this one in particular at Ford Road in Dearborn... I usually go to the one at 6Mile Rd in Livonia (not at Yelp) and over there is always awesome. Here however, is a dive... well, the host was okay, the waitress so so, but the food sucks. The Milkshakes, they are always on the runnier side not like thick semi frozen as I get in the other restaurant. And it is always VERY SLOW. The hamburguer is always a miss, the cook is just incompetent. If you ask for medium well, is still very pink inside ... then if you ask well done, it comes semi burned. So really, you just flip the coin and hope for the best. From probably 12 times I've been there (yes I work nearby, so what can I do, if I want a hamburguer McD's?) maybe just once the food was done well. So the place is definetely not consistent. I would not recommend. Maybe in a year they will get better... I'm always checking them, but for now, one start is as good as it gets...
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
Burger or Hamburger is savored as the most desired fast food meal in the United States. A hamburger is basically a sandwich prepared by stuffing ground meat patty, generally beef, between two slices of a bun cut in half. Hamburger is also famous for its seasoning. Most popular condiments used in hamburgers in the United States are mustard, mayonnaise, and ketchup. Besides ground meat patty, hamburgers are also stuffed with lettuce, onions, tomato slices, pickles, and cheese.
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Harold W.
We love Red Robin. They have great burgers and family fun atmosphere. Join their club on line and get free burger for your birthday. I love the bonzai burger and they have other good sandwiches. Campfire sauce is really good with the endless season fries.
(4)Zack L.
Very proactive to help address complaints so they don't happen again. I highly appreciate this.
(4)Tina B.
I love Red Robin, wish they had free wi fi like every other restaurant. I got the barbeque burger, my husband got the tavern double and my son got the new nacho burger. All the burgers were good, cooked exactly how we wanted them and very fresh. They have very good french fries and a variety of dipping sauces, we got the sweet and spicy ketchup and ranch dressing, both were good
(5)Francis F.
I dont know if it ws just the fact its friday night but I didnt like the terrible wait time 45 mins for getting and serving our drink orders and 30-45 for the food. I definitely felt they could have done a better job preparing the tables to accomodate party of 13adults and 10kids..I have to say though I really enjoyed my turbo q tavern double burger with bacon!
(3)Scott M.
I went here for a Quidditch Team outing. Everyone left happy. The food was good. I had the Patty Melt. I devoured that whole thing in 6 bites because it was so yummy and delicious. They always made sure everyone had fries, all the time. The service was awesome. We had 20 people come in at 8 p.m. and they were kind, caring, and gracious. The food came out so fast for everyone too. The management here runs a damn good ship. Keep up the great work. Also - Red Robin's Fish and Chips, very under-rated. Their Tarter sauce is soooo good. I think next time I roll here, I'm getting the burger with the egg on it. It looked so good and everyone who ordered it, destroyed all of it. Must have been good.
(4)Pette M.
This was my first time eating at Red Robin. After carefully looking over the menu I decided the only thing that may satisfy my taste was the D.G.B., a burger with arugula and a garlic aioli and I think it had roasted tomatoes. That relationship lasted one bite. It was so chewy my cheeks were actually hurting. The service was great actually but I think I'll pass on the food.
(2)Erik B.
I love a good burger, like any American. Service was horrible. Only thing that was done right was being greeted at the door. Took 15 minutes before a waitress came over to take our drink order, and the only reason she did was because we got up and asked for a server. I ordered a gourmet (not) burger. Wife ordered fish. The bun on the burger was old and stale and the food itself was warm, not hot. My wife's fish wasn't cooked thoroughly. Waitress said I will have them take it off the bill...after we had been there for almost 45 minutes. I could understand if the place was busy, but it wasn't. As far as I am concerned, her drink and soup should have been comp'd as well. This restaurant needs to hire some competent staff and train them. They make the chain look horrible.
(2)Kevin F.
I work nearby and have lunch here often. Food is always on point and we sit at the bar to get Deb as a waitress. She is awesome!
(5)Suni S.
The service is terrible.The food timing was the worst some in my party were finished before I got my food. Refills were problematic also. Lastly I had to make multiple requests for a birthday song.
(1)Elisha C.
Just had my sons birthday dinner for his first birthday. Our waitress was so kind and the server team even sing happy birthday. The Royal Red Robin burger is my favorite. My son enjoyed his Mac and cheese and the onion tower is by far one of the coolest appetizers out there, really good as well.
(5)Steve M.
It was snowing, I was cold, and the choice of food at my hotel wasn't the greatest. What to do? I'm sniffy about chain restaurants, but this place knocked it out of the park. Ghost chili and jalapeno burger, fries and a couple of beers, plus the bartender and my server, Traci, was a gem. Thanks! Fed, happy and back to LA sunshine tomorrow!
(4)Adam H.
Me and my ol lady went to red robin one night when we first walk in we were greeted at the door & shown to our seats right away after that the night just got worse our drinks were watered down they took for ever to take our order and even longer to make it my clam strips were extremely salty my burger was under cooked my ol lady Fish and chips was rubbery and very wet for some reason the waitress act like she had an attitude and was gone for a long time then when she came back and asked how is everything? she seemed like she was high and smelled of marijuana no wonder we got such poor service and food. seems to me the only good service you get at Red Robin is when you first walk in the door and are about to leave everyone standing near the door like they have nothing else better to do happy to greet you coming in and going out
(2)Andrea J.
good food, awful service. I haven't been to a Red Robin in ages, but i have happy memories of them from when I was a teenager. I had a hankering for a burger, fries, and beer, so Red Robin seemed like a good idea. Not this one. Took a while for a hostess to greet me (this after a handful of employees walked right past me and studiously did not make eye contact), I was seated a booth with dirty seats in the bar, and was told the bartender would be helping me. Bar seating was just fine for me, btw. There were a few other tables in the, and maybe two people sitting at the bar. The bartender was expected to service these parties, mix all the cocktails for the entire restaurant, and process to-go orders. There were two other waitresses hanging out in the bar area, but they didn't help him one bit, nor did they make eye contact with any customers in the area. When the bartender did take my order and bring my food he was friendly, but getting his attention later was nearly impossible. I might be judging the slow service a little harshly because i was very hungry..... but there were not that many customers in the restaurants and a ton of staff wandering around doing nothing. Next time I want a build-my-own-burger there's a good chance I'll have my eye out for a Red Robin. Just not this one. Not ever this one, not ever again.
(2)Emine S.
My husband is obsessed with their chili burger. He is from Toronto, so whenever he is in town I can almost guarantee that we'll be going to Red Robin. This item isn't on the menu, but they'll still make it for you. It's actually pretty good with extra red onions, and of course gralic fries.
(3)Mary R.
The food at any red robin is delicious, usually...here is soup would be considered water and the service was horrible!!! I would never come come to THIS red robin again.
(1)Chrissie N.
It's been a while since we've gone here but the food was delicious and our server was wonderful. A little pricey, but what restaurant isn't nowadays?
(4)Katie W.
It's not often that I step into a Red Robin, but on this particular day I was meeting someone for lunch, and this was her pick. I am basing my review solely on my experience for lunch here. After reading some of the reviews, it looks like our server: Jafar, made all the difference in the world. They sat us at a booth in the partition of the restaurant with windows. Not quite a sun-room, but whatever. Quikly brought me a high chair, and then we ordered drinks. I just got the very berry raspberry limeade. I wanted the turkey club but I'm not a fan of it being stacked on toast, so I ordered it as a wrap- fresh spinach wrap sounded delicious. No problems substituting! I ordered the chicken and cheese quesadillas for my little one with apple slices. No issues with the food once it was brought out to us, and when Jafar heard my lil guy asking for more "apples" he brought us out some more- super nice, and it kept the lil one happy = ) He brought him a green balloon too, which he just relished in the fact that he finally had a balloon to jump around with, bop around, try to squeeze and bite, and watch it floating around while tied to his wrist. Ahh, free entertainment! So as you probably won't see me in here again, we had a good dining experience without any hang-ups.
(4)Michael V.
I travel all over the country and have eaten at many Red Robins. This was by far the worst one I have ever been in. I should have known when I walked in and noticed a $2 for 22 ounce draft beer happy hour, and there was no one at the bar. In fact, I could count on one hand how many customers were in the whole place. Most Red Robins are ALWAYS packed with people. The service was friendly, which was the only thing this place has going for it. They were out of one of the draft beers I wanted. I ordered my burger pink throughout, and it came pink, however dry as sawdust. How does that even happen? I could understand if I ordered it well done. The fries were ice cold. Literally, they were so cold they were chewy. I waited and waited to try to get some fresh ones. Finally, I had to walk up and ask the hostess to help me. This was the first time I couldn't wait to get out of a Red Robin. I normally love this place.
(1)Frank N.
Hmm.... I read Melody B's review and had to chime in. I live just a few blocks away so I've been there several times. I've never had any problems with the service. The food is typical for chain restaurants. If that's what you're looking for, you'll be happy with Red Robin.
(3)Gail W.
Husband's son req'd this location for his birthday dinner, as it was accessible to all 3 couples attending. We arrived early & were seated. Shortly, our waiter, Rob, took our beverage orders while we perused the menu & waited for the other 2 couples. We ordered a double order of the cheese sticks as a group appetizer, which arrived in a fairly reasonable amount of time & were quite tasty. The last couple arrived, & we placed our meal orders by approx 650p. For whatever reason, our food did not arrive until 730p! When it did, our burgers were tepid, at best. The French fries were barely warm, as were the onion rings. I req'd extra pickles to supplement the 4 tiny slices I'd rec'd but was told they were all out. Despite the fact that I asked for my bun grilled, it was cold. Not room temp, but cold. The chicken & rice meal was not hot. The manager had the req'd things replaced quickly, but husband's burger (ordered med well) arrived rare. Even if the restaurant had been packed, which it decidedly was not, I always assumed there were heat lamps to keep the orders warm until the server could get them. This begs the questions: was it our server's fault for letting the stuff sit so long before being served? (keep in mind that it was NOT a packed evening) Or, is the kitchen staff, as suggested by another reviewer, incompetent? Either way, there is not a chance in h**l we will ever return.
(1)Nanette K.
Like others that have commented on this location I just want to say that other red robins are very good. But this one is not. It really does depend on the location. I usually go to the red Robin in Southgate, but happen to be in the area When we saw this Restaurant and we decided to try it. The hostess was on the phone when we walked in and didn't hang up for 30 seconds while we stood there. She was obviously on a personal call but did not seem to mind that she had customers. After she hung up she finally sat us and our waitress was very sweet. She was very new you could tell, but did not have anybody following her to train her. She was nice nonetheless so we gave her a chance. The food that came out was disgusting. My daughter ordered the French dip with au jus sauce. The bread was hard as a rock, the au jus was greasy, and the lettuce they put on the plate for garnish was completely dry and wilted. We let our waitress know and she offered to take the food off the bill, but did not offer anything else. The service was slow, the food was terrible, I would never go back. I'm going to post a picture of the food that we were served so you can see for yourself. The food was honestly terrible. Why pay that much money and waste your time when you're hungry for food that comes out looking like this. I'll stick to the Southgate location.
(1)Melody B.
This is not the Red Robin you want to go to. I've been to others and have had a 3-, 4- even 5-star experience before. This location is terrible. The host was extremely polite and had a great personality. That's about the only positive thing I can say. The drinks came slow and were expensive. The appetizer was forgotten about, even though the server suggested it to us. Soup was asked to be brought before the meal and was brought with the meal. When the food finally arrived, it was cold. The server was semi-attentive. The two bartenders were extremely rude to our server when he asked for our drinks. They did not tell him they were ready and acted like it was his fault. We didn't care, we just wanted them. Overall most of the staff was rude or overly aloof, with the exception of the host, who was a delight.
(1)Marshall W.
I'm writing about this place because I live(d) nearby and I have been here a few times over the years. I only go here for the burgers .. not the expensive drinks. Maybe I should make a couple disclaimers: I'm an "el cheap-o" (I usually only drink water and think any burger over $5.99 is expensive - but, maybe this is because I'm an old fuddy-duddy and can remember when prices were so much less - like, before the late 70's). I also own stock (not much) because I like the atmosphere and quality of food. I like it better than that stuffy Ruby Tuesday. I only go here every couple months because burgers are not the best for my diet - but, damn! they make a good one. I love the "Five Alarm Burger". They are located in an old Big Boy Restaurant and they appeal to the kids, so it's great for the family. Of course, that means it's going to be rather noisy, but that's part of the fun. The wait staff gets flustered some times and waits are sometimes long.. but on quieter nites, service is just fine. Many of my kids friends are servers there. They support local efforts, too. A rather up-scale burger place with kid-friendly environment. They have some beer and mixed drinks, too - just waaayy too expensive for my tastes.
(4)CrazyforMakeup M.
I love Red Robin... but my review is for this one in particular at Ford Road in Dearborn... I usually go to the one at 6Mile Rd in Livonia (not at Yelp) and over there is always awesome. Here however, is a dive... well, the host was okay, the waitress so so, but the food sucks. The Milkshakes, they are always on the runnier side not like thick semi frozen as I get in the other restaurant. And it is always VERY SLOW. The hamburguer is always a miss, the cook is just incompetent. If you ask for medium well, is still very pink inside ... then if you ask well done, it comes semi burned. So really, you just flip the coin and hope for the best. From probably 12 times I've been there (yes I work nearby, so what can I do, if I want a hamburguer McD's?) maybe just once the food was done well. So the place is definetely not consistent. I would not recommend. Maybe in a year they will get better... I'm always checking them, but for now, one start is as good as it gets...
(1)Christina D.
So this red robin is nothing special. As the other servers are probably not making money it's understandable. They all have resting bitch face. As a person in the restaurant industry this location is a little off upon first sight. But, once you get past the ever so Obvious resting bitch face. You can start to enjoy your server I had Breeanna she was young and kind of goofy but it worked. This location has the worst rep but it's understandable the servers seem to be good but if no one is walking they are only making 2.65 which would make me a lil annoyed. I got the BBQ whiskey chicken wrap it was delicious. Just give this location a chance it isn't bad at all.
(4)Christina L.
Alright, the only reason I'm putting a five star rating is because of Deborah, the bartender. Otherwise, my experiences as a guest isn't always the greatest at this location. Every time I've come in, to place a to-go order, I've had her to greet me. She is extremely professionals and kind. She always makes sure my to-go order is correct by showing me what I've ordered and letting me know the condiments she placed in the bag as well. She is just a sweet woman. I work in the restaurant industry as well, and she treats me the way I treat my guests, ladies and gentlemen serving ladies and gentlemen. Thanks Deborah for great service!
(5)Harold W.
We love Red Robin. They have great burgers and family fun atmosphere. Join their club on line and get free burger for your birthday. I love the bonzai burger and they have other good sandwiches. Campfire sauce is really good with the endless season fries.
(4)Zack L.
Very proactive to help address complaints so they don't happen again. I highly appreciate this.
(4)Christina D.
So this red robin is nothing special. As the other servers are probably not making money it's understandable. They all have resting bitch face. As a person in the restaurant industry this location is a little off upon first sight. But, once you get past the ever so Obvious resting bitch face. You can start to enjoy your server I had Breeanna she was young and kind of goofy but it worked. This location has the worst rep but it's understandable the servers seem to be good but if no one is walking they are only making 2.65 which would make me a lil annoyed. I got the BBQ whiskey chicken wrap it was delicious. Just give this location a chance it isn't bad at all.
(4)Tina B.
I love Red Robin, wish they had free wi fi like every other restaurant. I got the barbeque burger, my husband got the tavern double and my son got the new nacho burger. All the burgers were good, cooked exactly how we wanted them and very fresh. They have very good french fries and a variety of dipping sauces, we got the sweet and spicy ketchup and ranch dressing, both were good
(5)Francis F.
I dont know if it ws just the fact its friday night but I didnt like the terrible wait time 45 mins for getting and serving our drink orders and 30-45 for the food. I definitely felt they could have done a better job preparing the tables to accomodate party of 13adults and 10kids..I have to say though I really enjoyed my turbo q tavern double burger with bacon!
(3)Scott M.
I went here for a Quidditch Team outing. Everyone left happy. The food was good. I had the Patty Melt. I devoured that whole thing in 6 bites because it was so yummy and delicious. They always made sure everyone had fries, all the time. The service was awesome. We had 20 people come in at 8 p.m. and they were kind, caring, and gracious. The food came out so fast for everyone too. The management here runs a damn good ship. Keep up the great work. Also - Red Robin's Fish and Chips, very under-rated. Their Tarter sauce is soooo good. I think next time I roll here, I'm getting the burger with the egg on it. It looked so good and everyone who ordered it, destroyed all of it. Must have been good.
(4)Pette M.
This was my first time eating at Red Robin. After carefully looking over the menu I decided the only thing that may satisfy my taste was the D.G.B., a burger with arugula and a garlic aioli and I think it had roasted tomatoes. That relationship lasted one bite. It was so chewy my cheeks were actually hurting. The service was great actually but I think I'll pass on the food.
(2)Erik B.
I love a good burger, like any American. Service was horrible. Only thing that was done right was being greeted at the door. Took 15 minutes before a waitress came over to take our drink order, and the only reason she did was because we got up and asked for a server. I ordered a gourmet (not) burger. Wife ordered fish. The bun on the burger was old and stale and the food itself was warm, not hot. My wife's fish wasn't cooked thoroughly. Waitress said I will have them take it off the bill...after we had been there for almost 45 minutes. I could understand if the place was busy, but it wasn't. As far as I am concerned, her drink and soup should have been comp'd as well. This restaurant needs to hire some competent staff and train them. They make the chain look horrible.
(2)Kevin F.
I work nearby and have lunch here often. Food is always on point and we sit at the bar to get Deb as a waitress. She is awesome!
(5)Suni S.
The service is terrible.The food timing was the worst some in my party were finished before I got my food. Refills were problematic also. Lastly I had to make multiple requests for a birthday song.
(1)Elisha C.
Just had my sons birthday dinner for his first birthday. Our waitress was so kind and the server team even sing happy birthday. The Royal Red Robin burger is my favorite. My son enjoyed his Mac and cheese and the onion tower is by far one of the coolest appetizers out there, really good as well.
(5)Steve M.
It was snowing, I was cold, and the choice of food at my hotel wasn't the greatest. What to do? I'm sniffy about chain restaurants, but this place knocked it out of the park. Ghost chili and jalapeno burger, fries and a couple of beers, plus the bartender and my server, Traci, was a gem. Thanks! Fed, happy and back to LA sunshine tomorrow!
(4)Adam H.
Me and my ol lady went to red robin one night when we first walk in we were greeted at the door & shown to our seats right away after that the night just got worse our drinks were watered down they took for ever to take our order and even longer to make it my clam strips were extremely salty my burger was under cooked my ol lady Fish and chips was rubbery and very wet for some reason the waitress act like she had an attitude and was gone for a long time then when she came back and asked how is everything? she seemed like she was high and smelled of marijuana no wonder we got such poor service and food. seems to me the only good service you get at Red Robin is when you first walk in the door and are about to leave everyone standing near the door like they have nothing else better to do happy to greet you coming in and going out
(2)Christina L.
Alright, the only reason I'm putting a five star rating is because of Deborah, the bartender. Otherwise, my experiences as a guest isn't always the greatest at this location. Every time I've come in, to place a to-go order, I've had her to greet me. She is extremely professionals and kind. She always makes sure my to-go order is correct by showing me what I've ordered and letting me know the condiments she placed in the bag as well. She is just a sweet woman. I work in the restaurant industry as well, and she treats me the way I treat my guests, ladies and gentlemen serving ladies and gentlemen. Thanks Deborah for great service!
(5)Andrea J.
good food, awful service. I haven't been to a Red Robin in ages, but i have happy memories of them from when I was a teenager. I had a hankering for a burger, fries, and beer, so Red Robin seemed like a good idea. Not this one. Took a while for a hostess to greet me (this after a handful of employees walked right past me and studiously did not make eye contact), I was seated a booth with dirty seats in the bar, and was told the bartender would be helping me. Bar seating was just fine for me, btw. There were a few other tables in the, and maybe two people sitting at the bar. The bartender was expected to service these parties, mix all the cocktails for the entire restaurant, and process to-go orders. There were two other waitresses hanging out in the bar area, but they didn't help him one bit, nor did they make eye contact with any customers in the area. When the bartender did take my order and bring my food he was friendly, but getting his attention later was nearly impossible. I might be judging the slow service a little harshly because i was very hungry..... but there were not that many customers in the restaurants and a ton of staff wandering around doing nothing. Next time I want a build-my-own-burger there's a good chance I'll have my eye out for a Red Robin. Just not this one. Not ever this one, not ever again.
(2)Emine S.
My husband is obsessed with their chili burger. He is from Toronto, so whenever he is in town I can almost guarantee that we'll be going to Red Robin. This item isn't on the menu, but they'll still make it for you. It's actually pretty good with extra red onions, and of course gralic fries.
(3)Mary R.
The food at any red robin is delicious, usually...here is soup would be considered water and the service was horrible!!! I would never come come to THIS red robin again.
(1)Chrissie N.
It's been a while since we've gone here but the food was delicious and our server was wonderful. A little pricey, but what restaurant isn't nowadays?
(4)Katie W.
It's not often that I step into a Red Robin, but on this particular day I was meeting someone for lunch, and this was her pick. I am basing my review solely on my experience for lunch here. After reading some of the reviews, it looks like our server: Jafar, made all the difference in the world. They sat us at a booth in the partition of the restaurant with windows. Not quite a sun-room, but whatever. Quikly brought me a high chair, and then we ordered drinks. I just got the very berry raspberry limeade. I wanted the turkey club but I'm not a fan of it being stacked on toast, so I ordered it as a wrap- fresh spinach wrap sounded delicious. No problems substituting! I ordered the chicken and cheese quesadillas for my little one with apple slices. No issues with the food once it was brought out to us, and when Jafar heard my lil guy asking for more "apples" he brought us out some more- super nice, and it kept the lil one happy = ) He brought him a green balloon too, which he just relished in the fact that he finally had a balloon to jump around with, bop around, try to squeeze and bite, and watch it floating around while tied to his wrist. Ahh, free entertainment! So as you probably won't see me in here again, we had a good dining experience without any hang-ups.
(4)Michael V.
I travel all over the country and have eaten at many Red Robins. This was by far the worst one I have ever been in. I should have known when I walked in and noticed a $2 for 22 ounce draft beer happy hour, and there was no one at the bar. In fact, I could count on one hand how many customers were in the whole place. Most Red Robins are ALWAYS packed with people. The service was friendly, which was the only thing this place has going for it. They were out of one of the draft beers I wanted. I ordered my burger pink throughout, and it came pink, however dry as sawdust. How does that even happen? I could understand if I ordered it well done. The fries were ice cold. Literally, they were so cold they were chewy. I waited and waited to try to get some fresh ones. Finally, I had to walk up and ask the hostess to help me. This was the first time I couldn't wait to get out of a Red Robin. I normally love this place.
(1)Frank N.
Hmm.... I read Melody B's review and had to chime in. I live just a few blocks away so I've been there several times. I've never had any problems with the service. The food is typical for chain restaurants. If that's what you're looking for, you'll be happy with Red Robin.
(3)Gail W.
Husband's son req'd this location for his birthday dinner, as it was accessible to all 3 couples attending. We arrived early & were seated. Shortly, our waiter, Rob, took our beverage orders while we perused the menu & waited for the other 2 couples. We ordered a double order of the cheese sticks as a group appetizer, which arrived in a fairly reasonable amount of time & were quite tasty. The last couple arrived, & we placed our meal orders by approx 650p. For whatever reason, our food did not arrive until 730p! When it did, our burgers were tepid, at best. The French fries were barely warm, as were the onion rings. I req'd extra pickles to supplement the 4 tiny slices I'd rec'd but was told they were all out. Despite the fact that I asked for my bun grilled, it was cold. Not room temp, but cold. The chicken & rice meal was not hot. The manager had the req'd things replaced quickly, but husband's burger (ordered med well) arrived rare. Even if the restaurant had been packed, which it decidedly was not, I always assumed there were heat lamps to keep the orders warm until the server could get them. This begs the questions: was it our server's fault for letting the stuff sit so long before being served? (keep in mind that it was NOT a packed evening) Or, is the kitchen staff, as suggested by another reviewer, incompetent? Either way, there is not a chance in h**l we will ever return.
(1)Nanette K.
Like others that have commented on this location I just want to say that other red robins are very good. But this one is not. It really does depend on the location. I usually go to the red Robin in Southgate, but happen to be in the area When we saw this Restaurant and we decided to try it. The hostess was on the phone when we walked in and didn't hang up for 30 seconds while we stood there. She was obviously on a personal call but did not seem to mind that she had customers. After she hung up she finally sat us and our waitress was very sweet. She was very new you could tell, but did not have anybody following her to train her. She was nice nonetheless so we gave her a chance. The food that came out was disgusting. My daughter ordered the French dip with au jus sauce. The bread was hard as a rock, the au jus was greasy, and the lettuce they put on the plate for garnish was completely dry and wilted. We let our waitress know and she offered to take the food off the bill, but did not offer anything else. The service was slow, the food was terrible, I would never go back. I'm going to post a picture of the food that we were served so you can see for yourself. The food was honestly terrible. Why pay that much money and waste your time when you're hungry for food that comes out looking like this. I'll stick to the Southgate location.
(1)Melody B.
This is not the Red Robin you want to go to. I've been to others and have had a 3-, 4- even 5-star experience before. This location is terrible. The host was extremely polite and had a great personality. That's about the only positive thing I can say. The drinks came slow and were expensive. The appetizer was forgotten about, even though the server suggested it to us. Soup was asked to be brought before the meal and was brought with the meal. When the food finally arrived, it was cold. The server was semi-attentive. The two bartenders were extremely rude to our server when he asked for our drinks. They did not tell him they were ready and acted like it was his fault. We didn't care, we just wanted them. Overall most of the staff was rude or overly aloof, with the exception of the host, who was a delight.
(1)Marshall W.
I'm writing about this place because I live(d) nearby and I have been here a few times over the years. I only go here for the burgers .. not the expensive drinks. Maybe I should make a couple disclaimers: I'm an "el cheap-o" (I usually only drink water and think any burger over $5.99 is expensive - but, maybe this is because I'm an old fuddy-duddy and can remember when prices were so much less - like, before the late 70's). I also own stock (not much) because I like the atmosphere and quality of food. I like it better than that stuffy Ruby Tuesday. I only go here every couple months because burgers are not the best for my diet - but, damn! they make a good one. I love the "Five Alarm Burger". They are located in an old Big Boy Restaurant and they appeal to the kids, so it's great for the family. Of course, that means it's going to be rather noisy, but that's part of the fun. The wait staff gets flustered some times and waits are sometimes long.. but on quieter nites, service is just fine. Many of my kids friends are servers there. They support local efforts, too. A rather up-scale burger place with kid-friendly environment. They have some beer and mixed drinks, too - just waaayy too expensive for my tastes.
(4)CrazyforMakeup M.
I love Red Robin... but my review is for this one in particular at Ford Road in Dearborn... I usually go to the one at 6Mile Rd in Livonia (not at Yelp) and over there is always awesome. Here however, is a dive... well, the host was okay, the waitress so so, but the food sucks. The Milkshakes, they are always on the runnier side not like thick semi frozen as I get in the other restaurant. And it is always VERY SLOW. The hamburguer is always a miss, the cook is just incompetent. If you ask for medium well, is still very pink inside ... then if you ask well done, it comes semi burned. So really, you just flip the coin and hope for the best. From probably 12 times I've been there (yes I work nearby, so what can I do, if I want a hamburguer McD's?) maybe just once the food was done well. So the place is definetely not consistent. I would not recommend. Maybe in a year they will get better... I'm always checking them, but for now, one start is as good as it gets...
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