So the first time I came here it was phenomenal! The coolatta was pretty good and the donut was just what I expected: rich and delicious! The female employees were on it and got us in and out in under five minutes. The place was clean and there was no line as everyone got served in a timely fashion. Today, however, was a different story. We tried to use the drive-thru and the male employee would not serve us over the intercom after we asked for a moment to decide on our order. We parked and headed inside, at which point another car drove up and promptly got assisted. What the hell. Inside, a group of people were waiting for their beverages. We waited a solid five minutes to be greeted and, when we asked to be rung up separately, the male employee made me wait while he finished the other drink before he took my order. Note: he was not alone in the store; the other employee (also male) didn't do squat to help out. Long story short, I get an iced coffee and it tastes absolutely terrible. It's bitter and funky and I toss nearly the entire thing out. What a waste of money. Next time, I'm looking out for the ladies before I decide to get my Dunkin on.
(3)
Linda T.
I couldn't find the place. Following directions from yelp so mediocre review for that. Back on highway to search next one
(3)
George A.
I am confused by the previous reviews on this Dunkin Donuts location. I have never had an issue communicating with employees and their ethnicity has nothing to do with the level of service they provide. This location is pretty average and does not stick out from other Dunkin Donuts. The lines generally move quickly and my order has always been filled properly. I visit at least once a week and will continue to return.
(3)
Amber S.
This has to be the slowest DD in the world. It's not just when they're busy, but all the time no matter what. I'm sorry but this place is a shame to the brand.
(1)
Chuck j.
Just stopped in for a bagel fix on my road trip. Ordered toasted bagel with butter, pretty basic. Step 1: toast bagel Step 2: put butter on bagel Step 3: give customer bagel You forgot step 1... Fail! Bagel is ice cold? Steps 2&3 were perfect! :) Now I put bagel in trash and go somewhere else.
(1)
Rob C.
This location is terrible. Bought a refillable mug so that I could get discounted refills and the Indian guy told me "he didn't have the button" in order to do it. Also, they need to learn how to speak English. Don't go here.
(1)
Joel H.
I won't be going back here. When I walked in, the two employees were behind the counter, with one customer ahead of me. I was informed, when I placed my order, that an item on the menu was not carried there (which should cause it to be removed from the menu board). The store was dirty, with napkins and food debris left on the tables and floor. To make matters worse, the grilled cheese sandwich I ordered wasn't that good, and it sat in my stomach like a rock for the rest of the day.
(1)
Linda T.
This was a bad experience for us. We had to ask repeatable times to understand the language barrier. The clerk stood in front of the donut display so it was difficult to know what donuts were available and asking him was no help because we couldn't understand his barely tolerated responses. We finally made our selection and the clerk who was also handling money grabbed a thin sheet of wax paper, plucked our donuts out and dropped them into the bag. And then ... gross!... He tossed the used thin sheet of wax paper in the bag on top of our donuts. Real sanitary..not. I guess it saves on their trash bill. Ironically when we walked out the door a sign read "we serve smiles". Um, no they did not! We didn't even get a thank you. Will NEVER return to this germ-high but low-respect establishment.
(1)
Emily F.
This DD is the worst. THE worst. Employees that work there are extremely rude and if you can get one that actually speaks proper English, they have bad attitudes as well. I wish they would open another DD nearby or force a change of ownership at this one or something. It's that bad. Not only is customer service bad, they don't properly make what you order. They are reusing coffee grounds over and over again or something because the coffee tastes so incredibly bad and loses flavor after a few minutes (no, I'm not talking about being watered down). Also, to top everything else off, a large iced coffee costs $2.85 with tax everywhere else in Maryland, but this location charges $3.06 with tax. And sorry George A from review on 12/26/13 - I do think that ethnicity has a lot to do with it.
(1)
Jess S.
If you're lucky enough to even get what you actually ordered, you'll still be questioning it because it tastes so....ummm off. The service is slow, the employees are miserable and like I said, the coffee tastes funny. Gross and bitter. I've given this location a good half a dozen chances because it's so close to my house but have been disappointed every time. The saying "there is no bad coffee, just some better than others" does not prove true. Stay away!
(1)
Scott N.
Went there only once and that was enough. I ordered a steak and cheese bagel and another with bacon and egg. Both were horrible, worse than McD's! The bagel was dry, the egg and bacon tasted like it was worse than fastfood quality. The steak seemed like is was just microwaved from being frozen. Yuck. I won't go back, and nobody there even seemed to care about the quality of service or food served. Spent 11 dollars! Just go to BK instead, unless you really want a donut. The coffee tasted like that from the military urn!
(1)
Tara V.
Found the one of the young Caucasian employees to be rude, including when she made the wrong drink and even more rude when she made the correct drink poorly. Almost annoyed at me. Then she passed out the erroneous drink to another customer after it had sat for 5-10 min. The Indian gentleman was nice enough but the quality of food and drink was poor
(1)
Jesse A.
No offense to Indian people but if you are going to deal with mainly an American public learn how to communicate and speak English (all I saw that worked there). They sucked at making the flavored Coffees but the drive-thru is a nice thing to have at this location. The donuts were okay but not as fresh as I like them. Maybe it was my timing! Only way I would go again is if I timed it right for fresh donuts and pass on everything else.
Lidiya M.
So the first time I came here it was phenomenal! The coolatta was pretty good and the donut was just what I expected: rich and delicious! The female employees were on it and got us in and out in under five minutes. The place was clean and there was no line as everyone got served in a timely fashion. Today, however, was a different story. We tried to use the drive-thru and the male employee would not serve us over the intercom after we asked for a moment to decide on our order. We parked and headed inside, at which point another car drove up and promptly got assisted. What the hell. Inside, a group of people were waiting for their beverages. We waited a solid five minutes to be greeted and, when we asked to be rung up separately, the male employee made me wait while he finished the other drink before he took my order. Note: he was not alone in the store; the other employee (also male) didn't do squat to help out. Long story short, I get an iced coffee and it tastes absolutely terrible. It's bitter and funky and I toss nearly the entire thing out. What a waste of money. Next time, I'm looking out for the ladies before I decide to get my Dunkin on.
(3)Linda T.
I couldn't find the place. Following directions from yelp so mediocre review for that. Back on highway to search next one
(3)George A.
I am confused by the previous reviews on this Dunkin Donuts location. I have never had an issue communicating with employees and their ethnicity has nothing to do with the level of service they provide. This location is pretty average and does not stick out from other Dunkin Donuts. The lines generally move quickly and my order has always been filled properly. I visit at least once a week and will continue to return.
(3)Amber S.
This has to be the slowest DD in the world. It's not just when they're busy, but all the time no matter what. I'm sorry but this place is a shame to the brand.
(1)Chuck j.
Just stopped in for a bagel fix on my road trip. Ordered toasted bagel with butter, pretty basic. Step 1: toast bagel Step 2: put butter on bagel Step 3: give customer bagel You forgot step 1... Fail! Bagel is ice cold? Steps 2&3 were perfect! :) Now I put bagel in trash and go somewhere else.
(1)Rob C.
This location is terrible. Bought a refillable mug so that I could get discounted refills and the Indian guy told me "he didn't have the button" in order to do it. Also, they need to learn how to speak English. Don't go here.
(1)Joel H.
I won't be going back here. When I walked in, the two employees were behind the counter, with one customer ahead of me. I was informed, when I placed my order, that an item on the menu was not carried there (which should cause it to be removed from the menu board). The store was dirty, with napkins and food debris left on the tables and floor. To make matters worse, the grilled cheese sandwich I ordered wasn't that good, and it sat in my stomach like a rock for the rest of the day.
(1)Linda T.
This was a bad experience for us. We had to ask repeatable times to understand the language barrier. The clerk stood in front of the donut display so it was difficult to know what donuts were available and asking him was no help because we couldn't understand his barely tolerated responses. We finally made our selection and the clerk who was also handling money grabbed a thin sheet of wax paper, plucked our donuts out and dropped them into the bag. And then ... gross!... He tossed the used thin sheet of wax paper in the bag on top of our donuts. Real sanitary..not. I guess it saves on their trash bill. Ironically when we walked out the door a sign read "we serve smiles". Um, no they did not! We didn't even get a thank you. Will NEVER return to this germ-high but low-respect establishment.
(1)Emily F.
This DD is the worst. THE worst. Employees that work there are extremely rude and if you can get one that actually speaks proper English, they have bad attitudes as well. I wish they would open another DD nearby or force a change of ownership at this one or something. It's that bad. Not only is customer service bad, they don't properly make what you order. They are reusing coffee grounds over and over again or something because the coffee tastes so incredibly bad and loses flavor after a few minutes (no, I'm not talking about being watered down). Also, to top everything else off, a large iced coffee costs $2.85 with tax everywhere else in Maryland, but this location charges $3.06 with tax. And sorry George A from review on 12/26/13 - I do think that ethnicity has a lot to do with it.
(1)Jess S.
If you're lucky enough to even get what you actually ordered, you'll still be questioning it because it tastes so....ummm off. The service is slow, the employees are miserable and like I said, the coffee tastes funny. Gross and bitter. I've given this location a good half a dozen chances because it's so close to my house but have been disappointed every time. The saying "there is no bad coffee, just some better than others" does not prove true. Stay away!
(1)Scott N.
Went there only once and that was enough. I ordered a steak and cheese bagel and another with bacon and egg. Both were horrible, worse than McD's! The bagel was dry, the egg and bacon tasted like it was worse than fastfood quality. The steak seemed like is was just microwaved from being frozen. Yuck. I won't go back, and nobody there even seemed to care about the quality of service or food served. Spent 11 dollars! Just go to BK instead, unless you really want a donut. The coffee tasted like that from the military urn!
(1)Tara V.
Found the one of the young Caucasian employees to be rude, including when she made the wrong drink and even more rude when she made the correct drink poorly. Almost annoyed at me. Then she passed out the erroneous drink to another customer after it had sat for 5-10 min. The Indian gentleman was nice enough but the quality of food and drink was poor
(1)Jesse A.
No offense to Indian people but if you are going to deal with mainly an American public learn how to communicate and speak English (all I saw that worked there). They sucked at making the flavored Coffees but the drive-thru is a nice thing to have at this location. The donuts were okay but not as fresh as I like them. Maybe it was my timing! Only way I would go again is if I timed it right for fresh donuts and pass on everything else.
(1)