This store really needs some courtesy and consistency with their staff and products. I have ordered Iced coffee with a little bit of Hazelnut Swirl and Skim milk for this week alone and each day I get snippy people taking the order at the window and things made incorrectly. Not even close. They are not only snippy and rude to me but I can hear them with other customers and then the employee rushes them and are highly impatient. It states Manager M, Trans. Seq. No. 715343. Yesterday I received a large iced black coffee with no hazelnut or skim milk. When I brought it to their attention they said, I gave you a large and you prefer the medium? I told her NO I would like it made correctly regardless of the size. They did correct it but were quite rude about it. It was a girl with long dark brown hair and glasses and tattoos on her arm. When I thanked her for remaking it she said YEAH YEAH and rolled her eyes. When I am paying my hard earned money for anything I expect my order to be correct and at least courteous service. Today I ordered an iced coffee with a little bit of hazelnut swirl and skim milk. Well that isn't what I received. I received iced hazelnut swirl and Reg cream and sugar of which was so sweet it was nauseating. I was afraid to tell the girl because I really didn't want to deal with her attitude again. I would really like to be contacted and have some sort of reimbursement with coupons or so forth for constantly incorrect orders. It's like they do not care and just put anything into the cups. Then when you mention that it's wrong and they treat you as if it's your fault. Well they either need to take some responsibility for their actions, be spoken to or lose their jobs. If they do not wish to work and it's just too much they can go find another job. There are many people out there that need a job and are willing to work.
(2)
Stephanie B.
Its on my way to work and very convenient since a drive thru. But speed is not their forte. Expect 5-10 minute wait in drive thru. And that's in the summer
(4)
Chris B.
NOT a highway-accessible restaurant!!! Several miles off the highway! If it ain't at the exit ramp, take it off the sign!!!!
(1)
D T.
This is the slowest dunkin donuts! Don't go inside if you're in a hurry. I've been here about 4 times and waited about 15 minutes for one sandwich.
(1)
TJ B.
The donuts, coffee and ice cream are the favorites you have grown to expect. That's what you should go here for. The lattes are crap. That is true of all Dunkin Donuts, though, so this one isn't doing anything different. I don't know how Starbucks turns out espresso drinks that are on point 80-90% of the time when so many other places can not. Dunkin Donuts espresso drinks taste like a monkey pushed a button on a machine and then handed you the cup. There is nothing in the cup that is worth the price of a high priced drink. They might as well just charge $2 and let you make it yourself. People are nuts over Dunkin Donuts though and there seem to be more of them in the area now than any other coffee chain. The coffee is better than Starbucks, so that must be it. And you can get it with a donut. True to the core. Coffee, donuts, ice cream. Skip the rest.
(2)
Alex C.
Not good!! Very very slow. It takes them over 5 minutes to get my breakfast sandwich made!!! The staff just don't seem to care like they are doing everything correct and on time. I've also seen the occasional mistake on fairly simple things too. I went when they were training a new employee. He was left alone during morning rush to basically figure it out for himself. It's sad because I know the franchise owner and he's a family friend but this location is just not good at all.
(1)
Adam B.
The drive through was way to slow. Went inside and after paying for my drink, their cooler was almost empty. Their response was just to take some else, even though there was nothing there I wanted. Go somewhere else.
Vicki H.
This store really needs some courtesy and consistency with their staff and products. I have ordered Iced coffee with a little bit of Hazelnut Swirl and Skim milk for this week alone and each day I get snippy people taking the order at the window and things made incorrectly. Not even close. They are not only snippy and rude to me but I can hear them with other customers and then the employee rushes them and are highly impatient. It states Manager M, Trans. Seq. No. 715343. Yesterday I received a large iced black coffee with no hazelnut or skim milk. When I brought it to their attention they said, I gave you a large and you prefer the medium? I told her NO I would like it made correctly regardless of the size. They did correct it but were quite rude about it. It was a girl with long dark brown hair and glasses and tattoos on her arm. When I thanked her for remaking it she said YEAH YEAH and rolled her eyes. When I am paying my hard earned money for anything I expect my order to be correct and at least courteous service. Today I ordered an iced coffee with a little bit of hazelnut swirl and skim milk. Well that isn't what I received. I received iced hazelnut swirl and Reg cream and sugar of which was so sweet it was nauseating. I was afraid to tell the girl because I really didn't want to deal with her attitude again. I would really like to be contacted and have some sort of reimbursement with coupons or so forth for constantly incorrect orders. It's like they do not care and just put anything into the cups. Then when you mention that it's wrong and they treat you as if it's your fault. Well they either need to take some responsibility for their actions, be spoken to or lose their jobs. If they do not wish to work and it's just too much they can go find another job. There are many people out there that need a job and are willing to work.
(2)Stephanie B.
Its on my way to work and very convenient since a drive thru. But speed is not their forte. Expect 5-10 minute wait in drive thru. And that's in the summer
(4)Chris B.
NOT a highway-accessible restaurant!!! Several miles off the highway! If it ain't at the exit ramp, take it off the sign!!!!
(1)D T.
This is the slowest dunkin donuts! Don't go inside if you're in a hurry. I've been here about 4 times and waited about 15 minutes for one sandwich.
(1)TJ B.
The donuts, coffee and ice cream are the favorites you have grown to expect. That's what you should go here for. The lattes are crap. That is true of all Dunkin Donuts, though, so this one isn't doing anything different. I don't know how Starbucks turns out espresso drinks that are on point 80-90% of the time when so many other places can not. Dunkin Donuts espresso drinks taste like a monkey pushed a button on a machine and then handed you the cup. There is nothing in the cup that is worth the price of a high priced drink. They might as well just charge $2 and let you make it yourself. People are nuts over Dunkin Donuts though and there seem to be more of them in the area now than any other coffee chain. The coffee is better than Starbucks, so that must be it. And you can get it with a donut. True to the core. Coffee, donuts, ice cream. Skip the rest.
(2)Alex C.
Not good!! Very very slow. It takes them over 5 minutes to get my breakfast sandwich made!!! The staff just don't seem to care like they are doing everything correct and on time. I've also seen the occasional mistake on fairly simple things too. I went when they were training a new employee. He was left alone during morning rush to basically figure it out for himself. It's sad because I know the franchise owner and he's a family friend but this location is just not good at all.
(1)Adam B.
The drive through was way to slow. Went inside and after paying for my drink, their cooler was almost empty. Their response was just to take some else, even though there was nothing there I wanted. Go somewhere else.
(1)