I went two days in a row and both days the staff was very fast to greet me and take my order. They were great. However I feel like they rushed my drink both days...my Oreo coolata wasn't as bad but my iced coffee was bland and went I took a sip I got a mouth full of sugar. Not what I expected. But willing to give them a few more chances!
(3)
Elizabeth W.
This place is alright for a Dunkin' Donuts. The service was something to be desired and they were slow to boot. I was also really unhappy when they began spray painting a ceiling tile while we were hanging out in the store. But, they were nice enough to us afterwards and compensated us for smell so I'm willing to say they aren't horrible. Plus, the coffee was good and the donuts tasted fine. I just might take mine to go next time.
(3)
Kayla S.
5 stars, but only for the drive. Ice coffee with the proper portion of cream, sugar and flavor shot is always on point. Friendliness is hit or miss as is the speed of getting your refreshment. Either way it's a wonderful sight and experience next to the usual pretentious Starbucks.
(5)
Tasha T.
Hit or miss. The iced coffee is pretty tasty; however, the doughnuts (never understood why one writes "Donut" when it's made out of dough) have a little weird aftertaste...almost like a burnt aftertaste. If you want iced coffee, then yes. Doughnuts...eh, pass.
(3)
D.L. C.
Let's just say the quality of beverages and the attitudes of staff our equally falling at a fast rate. This location used to be prime. Dare I say the less glossier Wisteria location is on the rise. The one in Clarksburg is also the pits. Meh. I'm jumping ship.
(2)
Jane D.
I always prefer this location to the one on Wisteria. This location always keeps their drive through line moving at a nice pace - I've never had more than two cars ahead of me. They make good drinks and cashier Jessica is a sweetheart. Highly recommend.
(5)
Allen S.
DO NOT GO TO THIS DUNKIN DONUTS!!! First time I went to this location, I ordered a sausage, egg, and cheese croissant. When I opened my sandwich to add some pepper and ketchup to it, I noticed that the eggs were green in the middle!? What the heck!? What is this a Dr. Seuss book!? I already had arrived to work and didn't have enough time to return the nasty looking sandwich to them. Later that day, I emailed corporate about receiving the nasty eggs and corporate had the nerve to just send me an email back saying they apologize for the service. They didn't send any gift certificates, no gift cards, no coupons, nothing. Not that I was expecting this, but usually businesses will send freebies as an apology for bad service. A few months later, I was rushing to work and had no other choice than to stop pass this location again. I was hoping that perhaps corporate had contacted this location and told them to step up on their customer service, but I was dead wrong!!! This time, I ordered the new turkey bacon, egg, and cheese flatbread. It was absolutely disgusting. I pulled the flatbread back and it looked like the turkey bacon wasn't even cooked long enough. Based on how the cheese was dried up, it appeared that the flatbread was just sitting on the side for hours as it awaited for someone to order it. I had to throw the entire order away. Don't waste your money on this Dunkin Donuts. Even after someone makes complaints about the bad service, they continue to neglect the changes they should definitely make.
(1)
Nikon Nysaya Nyah H.
This place sucks, the management and there team suck. No order is ever right, the language barrier is very bad. They service is good, the workers speak to u like they don't know the menu and they rush through everything. Nothing is done with proud and good customer service. They need the manager from the Gaither Rd location to get them in shape. The times I'm home I hate going to DD do to both ones in Germantown sucks..
(1)
Joan B.
If you want a good drive thru experience DO NOT GO TO THIS locationI!! I was thrilled when a Dunkin Donuts opened up near my home and best of all they have a drive thru!! I leave for work at 5:05. At first it was great! Lately the coffee has been bland and the service at the drive thru is AWFUL. Twice in two weeks I have waited at the Drive thru 5 to 9 minutes before anyone comes on to take my order (extra lite 3x extra sweet) and one day I had to return it to the lady 4 times before she got the sweet part right. I called Corporate and they told me I could expect a call from the Manager in 1-2 days. I'm still waiting! Last week I actually had to park my car and go inside @ 5:18 because the guy never came to the window. I learned he had just arrived! Today was the final straw.......I arrived at 5:05 and sat until 5:13. When I inquired about the problem she told me she just got there. When I took a sip of my coffee it was lukewarm at best.
Nicole H.
I went two days in a row and both days the staff was very fast to greet me and take my order. They were great. However I feel like they rushed my drink both days...my Oreo coolata wasn't as bad but my iced coffee was bland and went I took a sip I got a mouth full of sugar. Not what I expected. But willing to give them a few more chances!
(3)Elizabeth W.
This place is alright for a Dunkin' Donuts. The service was something to be desired and they were slow to boot. I was also really unhappy when they began spray painting a ceiling tile while we were hanging out in the store. But, they were nice enough to us afterwards and compensated us for smell so I'm willing to say they aren't horrible. Plus, the coffee was good and the donuts tasted fine. I just might take mine to go next time.
(3)Kayla S.
5 stars, but only for the drive. Ice coffee with the proper portion of cream, sugar and flavor shot is always on point. Friendliness is hit or miss as is the speed of getting your refreshment. Either way it's a wonderful sight and experience next to the usual pretentious Starbucks.
(5)Tasha T.
Hit or miss. The iced coffee is pretty tasty; however, the doughnuts (never understood why one writes "Donut" when it's made out of dough) have a little weird aftertaste...almost like a burnt aftertaste. If you want iced coffee, then yes. Doughnuts...eh, pass.
(3)D.L. C.
Let's just say the quality of beverages and the attitudes of staff our equally falling at a fast rate. This location used to be prime. Dare I say the less glossier Wisteria location is on the rise. The one in Clarksburg is also the pits. Meh. I'm jumping ship.
(2)Jane D.
I always prefer this location to the one on Wisteria. This location always keeps their drive through line moving at a nice pace - I've never had more than two cars ahead of me. They make good drinks and cashier Jessica is a sweetheart. Highly recommend.
(5)Allen S.
DO NOT GO TO THIS DUNKIN DONUTS!!! First time I went to this location, I ordered a sausage, egg, and cheese croissant. When I opened my sandwich to add some pepper and ketchup to it, I noticed that the eggs were green in the middle!? What the heck!? What is this a Dr. Seuss book!? I already had arrived to work and didn't have enough time to return the nasty looking sandwich to them. Later that day, I emailed corporate about receiving the nasty eggs and corporate had the nerve to just send me an email back saying they apologize for the service. They didn't send any gift certificates, no gift cards, no coupons, nothing. Not that I was expecting this, but usually businesses will send freebies as an apology for bad service. A few months later, I was rushing to work and had no other choice than to stop pass this location again. I was hoping that perhaps corporate had contacted this location and told them to step up on their customer service, but I was dead wrong!!! This time, I ordered the new turkey bacon, egg, and cheese flatbread. It was absolutely disgusting. I pulled the flatbread back and it looked like the turkey bacon wasn't even cooked long enough. Based on how the cheese was dried up, it appeared that the flatbread was just sitting on the side for hours as it awaited for someone to order it. I had to throw the entire order away. Don't waste your money on this Dunkin Donuts. Even after someone makes complaints about the bad service, they continue to neglect the changes they should definitely make.
(1)Nikon Nysaya Nyah H.
This place sucks, the management and there team suck. No order is ever right, the language barrier is very bad. They service is good, the workers speak to u like they don't know the menu and they rush through everything. Nothing is done with proud and good customer service. They need the manager from the Gaither Rd location to get them in shape. The times I'm home I hate going to DD do to both ones in Germantown sucks..
(1)Joan B.
If you want a good drive thru experience DO NOT GO TO THIS locationI!! I was thrilled when a Dunkin Donuts opened up near my home and best of all they have a drive thru!! I leave for work at 5:05. At first it was great! Lately the coffee has been bland and the service at the drive thru is AWFUL. Twice in two weeks I have waited at the Drive thru 5 to 9 minutes before anyone comes on to take my order (extra lite 3x extra sweet) and one day I had to return it to the lady 4 times before she got the sweet part right. I called Corporate and they told me I could expect a call from the Manager in 1-2 days. I'm still waiting! Last week I actually had to park my car and go inside @ 5:18 because the guy never came to the window. I learned he had just arrived! Today was the final straw.......I arrived at 5:05 and sat until 5:13. When I inquired about the problem she told me she just got there. When I took a sip of my coffee it was lukewarm at best.
(1)