Heaven’s Bakery
Forestville Mall,3261 Donnell Dr, Forestville, MD, 20747
Heaven’s Bakery Menu
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Visit below restaurant in Forestville for healthy meals suggestion.
Visit below restaurant in Forestville for healthy meals suggestion.
Visit below restaurant in Forestville for healthy meals suggestion.
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Address :
Forestville Mall,3261 Donnell Dr
Forestville, MD, 20747 - Phone (301) 568-3144
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Opening Hours
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Specialities
- Delivery : No
Accepts Credit Cards : Yes
Parking : Private Lot
Bike Parking : No
WE SERVE THE FOLLOWING STATES
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Michelle W.
The cookies are great although sometimes the customer service is not they are a bit stingy and very picky and not very friendly it's a hit or miss sometimes you get a nice person sometimes you don't but again the cookies are great it's even okay to buy the frozen cookies and make your own I would recommend just don't look for any great customer service because you'll be lucky
(3)M D.
When I came in to order my cake the experience wasn't that great so I had to knock a star off. The "manager" was really rude and didn't want me to write my (complicated) phrase on the order form so I let him do it and when it was wrong and I asked him to correct the spelling he got upset and had a bad attitude. I was there to buy an almost $100 cake...not a couple cookies...I wanted it to be done right. When i went to pick up the cake after a couple minor tweaks to the decorations on it it was perfect. The manager then on duty...maybe the owner? Was really pleasant...I heard him mention his wife also works there ...I'm guessing owner...he was nice so it made up for the other rude guy. Now to the part that matters most besides the service...the CAKE! It was really tasty and nicely decorated. Never would have thought to order from them had I not been referred by a friend.
(4)Anthony R.
Can't go wrong with a bucket of Snickerdoodles! I go to Heavens's at least once every 3 months to get my fix. Will try a slice of that coconut cake next time because it looked yummy. And great customer service.
(5)Te' M.
Order all of my custom cakes from there they are very reasonable price wise. They are great with cakes and they taste excellent. The cookies are good also !
(5)Grace I.
Snickerdoodles are like crack here. Can't stay away.
(5)Megs T.
Sooo, I don't often have a reason to visit Forestville Mall, but when it came time to order a cool cake for my little girl's 8th birthday party, I decided to give them a try upon finding out the bakery I planned to use would not accommodate a Sunday pick up. I'm glad I gave them a try! This is a great, under the radar bakery located within the 'mall' that sells cookies, some pastries and custom cakes. They seem to specialize in really cool, elaborate and personalized cake designs (cue Cake Boss) and the cakes on display immediately catch the eye for anyone passing by. My request of this bakery was fairly last minute--I went in to order on Saturday for a next day (Sunday) party but they accepted the order AND waived the 'rush fee.' Not that they shouldn't have waived it-- the beach/luau themed cake I chose was pretty involved and not cheap at $90 for a sheet to feed about 50. But when I picked it up--and it was ready on time--it was beautiful! Designed to look like the ocean and beach complete with beach umbrellas and tikis and palm trees and even a brown Barbie doll chilling on the cake/beach. Needless to say, my little girl LOVED it (even though mom messed up the cake's writing somewhere in between pick up and reveal.... It looked fabulous and tasted wonderful, too. Munching on it now a few days later... Highly recommended.
(5)Kristin A.
If you're using a credit card make sure u spend over $5. That's the only way they'll accept it #ThatSucks I actually checked Yelp to see what was in the area and this bakery came up. As soon as I walked out of Target you could smell the sweet scents!!! Aside from the credit card debacle the snickerdoodle cookies were amazing and I'd definitely drive from Virginia again to get them. Perfect size and taste!!!
(4)Tisha S.
Has really good cookies. My BF loves there Snickerdoodles..
(3)D Q.
I normally don't write reviews but after a conversation with the manager of this establishment it saddens me that I have to write one. Today at approximately 12:45 in the afternoon I called heavens bakery excited to order cupcakes to surprise them for my spouse. But, unfortunately to my dismay I was rudely greeted by the caller on the other end of the phone. My question to the caller was, "Can I place an order please?" The caller immediately stated, "We don't take orders over the phone." I said, "That's a bit odd because I just recently purchased a cake and I called in an order for cupcakes to add and they assist me with no problems." The caller on the other end of the phone stated, "Well they shouldn't have done that that's not policy." I was so surprised by the rude person on the other end of the phone. I asked who am I speaking with & to my surprise it was the manager / owner of Heavens Bakery . I stated, "You are the owner? I'm sorry that I'm asking so many questions but you're being a little rude." She says while rudely cutting me off, "I'm not being rude I'm just telling you the policies of my business". I then asked where is the gentleman that normally does the orders. She's said he's an employee- I'm sorry her exact words were, "he's an employee I'm a manager/owner of this location he's not available to help you with anything right now because he's not available." I said just because of the location of the establishment you treat people especially callers on the other end of phone to the level of customer that you believe you have in the area. Rudely again she says "I'm just trying to tell you the policy in my bakery." I asked her if there a way that I can order because I have history with you all, I order a lot of things, I give great reviews to my friends about the cupcakes all the time. She just simply said "NO, and it's unfortunate that you feel that I'm being rude but I'm the manager and I'm telling you the rules of my business. " At this point i just went on telling her how I've ordered several cakes from them for my birthday, my spouse's birthday, my uncles birthday, my spouse's birthday again. I send friends to this establishment, because it's that great. I was so upset by the time I hung up the phone because there was nothing she did to make me feel appreciated as a customer. I kept telling her how much I love her business and how I tell everybody about it. If anything, she could have said ok give me the order I'll do it this time but you must come in today and pay. She didn't give me any suggestions she just said this is my establishment & my and no we can't do it. So, after years of spending over $150.00 at a time and bragging about this place because I love the designs.... the way the cakes taste... the cupcakes taste.... the cookies..... and everything, I will NEVER praise this business again. The manager was extremely rude and she showed no remorse even after I told her how much I love the place. She shot me down and said well we just don't do it. This is an area where you get all walks of life but you shouldn't treat everyone the same. This is a sad day for me, a sad day for my family, and a sad day for heavens bakery. I have to find another location to surprise my family & friends with desserts. Hopefully this message will encourage the owner to at least say "I'm sorry if you felt that way... how can we work it out...?" If not, that would be very unfortunate. The conversation ended with me asking for her name and she said my name is S-U-E.......SUE.
(1)Rob S.
The cookies always seem to be fresh and plentiful. What more can you ask for.
(4)