First time in this restaurant and was very pleased with our experience and meal. We will go back.
(4)
Rick R.
Wow. That's all. Just wow. One cannot go wrong here.
(5)
Aola A.
Excellent service. Fresh peanuts. Drinks were always full. Rolls were steaming hot. Steak was cooked as ordered.
(5)
Keith G.
I cheerfully walked in and stood in front of the hostess station. Everyone was busy talking to one another. I waited almost a minute. A group of people entered and stood behind me. The hostess/waitress turned, looked past me at them and asked them how many in their party. They said four, and they all walked past me. The remaining hostesses kept talking as I stood there. I waited another minute, then left. Won't be back to a place with such shoddy service.
(1)
Brittany B.
I LOVE this place! Never had a bad experience here! Always have great drinks and food! The employees are always friendly. Great environment! Definitely recommend!
(5)
Emma W.
We usually don't have a problem here but last Sunday we did. We were a party of 6 which is large but that is no excuse. We waited about 30-45 minutes for our food. It was no big deal at the time because we were all catching up with each other and did not keep track of time. A manager came over and spoke to us and told us that the kitchen was backed up and they would do something about it. It was a Sunday night and the place was not packed. No excuse for the kitchen to be backed up. THEN when our food FINALLY came out, it was all cold. We all figured at least one of our meals had to be hot because what were we waiting so long for? Nope! Nobody's food was even somewhat warm. We complained and got our food sent back to be warmed up. That took another 15 minutes! A total hour of us waiting for food. When we got our food back, we spoke to ANOTHER manager who told us this was the 5th time a table has complained about cold food and they don't know what's going on in the kitchen. 5th time??? Something's clearly wrong and someone needs to fix it. It wasn't our fault the kitchen workers are not doing their job. After speaking to TWO managers, when we finally got the bill, they had not taken off anything!!! Now I'm not one to expect free food all the time but after the TWO huge mistakes they made they could have AT LEAST taken off our fried pickles. We will not be back.
(1)
Travis G.
This place is still good, but it is rare (pun intended) that they have my favorite meal available. We arrived before 5:00PM for our last 3 visits, and I ordered the Prime Rib. All three times we were told they were sold out for the day. If Prime Rib is that popular, MAKE MORE PRIME RIB.
(3)
Steve R.
Was in the mood for a good steak today and had not tried TRH before. Used the call ahead seating and had very little wait. Upon arrival, they showed me a case full of steaks offering to let me pick mine or order off the menu. Having not been there before I opted for the menu. Was seated and immediately presented a basket of slightly sweet, warm rolls with a cinnamon butter spread on the side. Yum! There was also a bucket of free peanuts on the table. Ordered a Cactus Blossom (their version of a bloomin' onion) and it was fantastic! I had the 12oz New York Strip and it was perfectly cooked to medium rare as requested and nicely seasoned. No need for steak sauce here. My daughter was in the mood for chicken tenders and honestly, they were the best I think I've ever seen. Highly recommend!!
(5)
Vinnygret S.
I have eaten here a few times, but only at the request of friends who like it far more than I. It is loud, the service ranges from poor to mediocre and the food is OK. It is usually packed with screaming children who only add to the din as was the case today. Unfortunately, I did not get the name of our waitress as we each arrived separately. She had to be asked for everything we wanted. One time I had to go looking for her and the restaurant was not crowded today as it usually is. This is not my favorite place. I personally do not like country music very much, but if you do, you will probably like the ambiance here.
(2)
Shawn C.
Have eaten here 4 times now. The service was great each time. The food is delicious, and they do know how to cook a steak. Even my finicky dad loved his grilled pork chops. My steak was overcooked (medium well instead of rare) and the server took it right back to be redone. The manager brought the fresh steak out and apologized. Best of all they offer a military discount. This is a place we will keep coming back too.
(4)
Glenn C.
PRO: Good steak (tender, cooked proper: rare is grey only on the outside and "blue" on the inside), other main courses are equally good (even the salad), staff is friendly and attentive. CON: very busy (pagers are available)
(4)
Ken A.
Not bad. But the menu constantly nickels and dimes you with 2 dollar additions that should be free. Frankly I prefer Outback Steakhouse.
(2)
jon l.
This place has great steaks that are consistently well prepared and fresh. You even have the option to choose you own steak from a display case before get to the table. The bread is ALWAYS hot and tasty. They have plenty of peanuts to eat while you wait for your table or food, so don't come here if you have any allergy to peanuts. After signing up for their email club, you frequently get coupons for free appetizers and stuff.
(4)
Errol E.
Great steaks, good food. Service was courteous and quick, and food was cooked to order. Also, 10oz Margarita specials? Count me in. Definitely coming back.
(5)
Monika M.
Excellent food, service & quality! The Sangria Margarita is awesome and a new favorite. The Ft. Worth Ribeye is a great cut & requires no additional seasonings or steak sauce. So good, we ate here 2x this week for special occasions (anniversary & birthday)
(5)
Dave B.
Wait for seat as usual... but worth the wait. Prime rib was excellent and plenty to take home
(4)
Miss T.
Amazing. Fresh hot rolls FREE! Great salads and juicy tender well seasoned steaks at a very good price. Yummy home made mashed potatoes.
(5)
Roberto G.
Not a very good experience here. We waited about 40 minutes - that's OK busy restaurant, lots of people. When asked for drinks it took about 20 minutes just for beers. Although pleasant , the waitress hardly ever checked up on us and we found dirty silverware and then a bug crawling across the table. When we spoke to a manager, who did not introduce herself, she said she would take care of us - comp? Don't know she disappeared. The food was marginal. The pulled pork was good, could have been a little more spicy for me. The fries were very salty as well as my wife's dish, the shrimp with rice. We won't be going back to a dirty and loud place like that.
(2)
Renee B.
I pulled up around 5:30 pm on a Sunday and was told there would be a thirty minute wait for my party of three which only ended up being a 15 minute wait. It was extremely crowded. Customers inside and outside waiting to be seated but I have to say the customer and staff were so polite even through the wait. They have peanuts you can snack on while you waited. We were seated at our table and Denali was our waiter. She was very attentive and polite. Thumbs up to Denali. She made sure that we had just what we needed from drinks to the food. And there was no room left to put dessert if you tried. After snacking on peanuts and bread and a sweet spread. Everything was just so delicious. I had ribs, shrimp, steak, ceasar salad, and chilli. Just delicious. I had so much food to carry home. I can't wait until I return.
(5)
Khamari S.
hands down best ribs and steaks the sizes are huge and prices are fair ... i cannot say enough just go to one of these road houses and i bet u it full with pekoe who already know
(5)
Sam H.
This place rocks!!! Came there today, we ordered steak and fire catfish !! Steak was amazing ! My bf loves it. Catfish was good but too bad they don't have the sauce that I like but it still taste good ! Love the buttery corn and rib alot ! Looking for traditional American food ! This place is a good choice !!!!!!
(4)
Jake L.
Went there yesterday during lunch, upon g/f's request. It was around 2PM, and it was packed! There was a wait of 25-30 mins, but we just went to the bar instead, which had about 5 seats open. The services was good. The food was ok. The entire menu seems pretty much like a standard bar menu, nothing fancy. The prices were really good, just the food was average.
(3)
Chuck S.
Awesome! You can get all the rolls your heart desires (and the BUTTER!). The food has always been excellent, the wait staff has been consistently excellent, and the value for the food you order is generally very good. It is uncommon for me to eat all of my portion at the restaurant. What sets this restaurant apart to me is the way that they supported veterans on Veteran's Day. This restaurant usually opens only for dinner during the week, but opened early for a special Veteran's Day lunch. Being a veteran, I went with friends and family that were also veterans. Unlike most of the other chain restaurants that served a similar veteran's day tribute, Texas Roadhouse offered much better menu options and included drinks. Between three people, our $40+ check was taken care of by Texas Roadhouse in full. Class act. My only knock is that the restaurant is usually very busy and can be quite loud inside. They also don't take call ahead seating unless it is busy. Highly recommended!
(5)
Jamie T.
My favorite restaurant in the whole world. Food is always excellent and the staff is very friendly. Kids love going to this place very friendly atmosphere and very outgoing. This is my kind of place.
(5)
Shir C.
I have been there several times - I get the steak and shrimp combo - It is ALWAYS GREAT. It is cook perfectly and comes out hot every time! Our server this time was Tina, she could not have been better. She made the experience wonderful.. She was attentive and really cared that we had everything we needed! The only issue I have is my husband gets the pulled pork sandwich, it has never been hot, always luke warm. We do not send it back, don't like to send food back, he just eats it. I think they fix the meals at the same time however, mine takes longer to cook so his is sitting under the heat lamp for a long time so it is not hot - however, that is my only complaint. Love the atmosphere and have always had great service.
(4)
Raven I.
Had dinner there tonight. They seat you and give you warm rolls and honey cinnamon butter. That was the highlight of the night. It was our first time here and did not know the menus were hidden behind the peanut baskets and large drink menus. So we waited and waited for a waitress. We found them on our own and then she magically appeared. We asked for a few minutes that turned into 15 when she brought us more bread and butter. We ordered and another long wait where we finished off the bread and a good deal of peanuts. I ordered the sirloin medium and it was very well. My companion had very dry chicken and even drier ribs. The veggies were very good with the exception of the gravy with some mashed potatoes in it. We thought it should have had more potatoes than gravy. We had to flag down our waitress for a check as she never came back. The price was OK. The food was not as expected and the service was extremely poor. We will not be back.
(2)
Kerry A.
Went for dinner last night (crazy, I know.). More like Texas Madhouse on a Friday! Put on a 30-40 minute wait, and was sat within that time frame. Sat in a giant comfy booth in the bar area. We were greeted promptly, but our server seemed to not want to be there. No smiles, very quiet voice. Appetizer (cactus bloom) was great. Hot and crispy and not as greasy as outbacks. I ordered the combo with the ribeye and shrimp. The steak was cooked properly even though it was super thin. I've never seen a ribeye that's less than 1/4" thick. The entree itself was rather underwhelming. My boyfriend got the ribs, and the other couple got sirloin steaks. Everything came out cooked to temp. Would have given more stars if server was more friendly. The only time we saw her smile was when she realized we gave her a 25% tip! All in all, I'll go back if I'm invited, but I wouldn't choose this place for anything other than carry out!
(3)
Charles W.
The food is good here (the salads are great). Problem is that the place almost always has an hour or two wait (usually the latter) and it is extremely loud inside.
(3)
Albert H.
I have been to this Texas Roadhouse numerous times with good service and food. However, I can't say the same for my visit on Valentine's Day. The meat (chicken and steaks) were served room temperature - sides (potatoes) were fine. Our apologetic server called the manager to our table. He took all of our food back to the kitchen only to put the the meat we had eaten off of back on the grill (where everyone else's food would be cooked, too) in an attempt to reheat it. He told us this is what he had done when he returned the same lukewarm meat to our table, claiming it had been re-heated. It had not. Re-heating partially consumed food on a grill where other customers' food will be prepared seems like a health hazard that I will call to the attention of my local health department. After this, I would avoid this restaurant - I know I've made my last trip there.
(1)
Tim W.
We get the bone in rib eye which is out of this world. The rolls and cinnamon butter are also delicious.
(5)
Jackie D.
The food is great but the restaurant is SO cold! My parents actually had to leave because it was so chilly. In my experience the servers are very good but the management is lacking. When we asked about the restaurant temperature we were told that a lot of people had complained and they were looking into making it warmer. They didn't!
(2)
D C.
Manager got back to me promptly. Seems to understand my frustration. Took care of the problem. What more can I ask?, or say?
(5)
Sarah B.
I don't usually review chains. I actually tend to make a point of avoiding then if I can. But if you have to go chain, this isn't a bad choice. Decent beef, cooked as you ask. Dressings all made in house, and all in all not a bad spot. Harford county has been sorely in need of competition for outback, and I believe they have it.
(4)
Paul S.
This was my first visit to a Texas roadhouse location for my friend's birthday dinner there was about 9 of us. We did call ahead seating and showed up at 4:30 right when they open, we waited for others but they were pretty much ready to sea us right away it wasn't too busy and filled up a bit later on during our meal. The service was amazing! Never had to ask for a refill, we were checked on all the time and bread kept coming to our table... as soon as we finished two baskets two more would be there. The bread was probably one of the best kinds I've had at a place, still hot, very tasty and the cinnamon butter was a different taste for me but very good too. Tried the onion blossom and it tasted very good, not the best one I've ever tasted for the price and quality it was great, 2 blossoms were enough for the whole table. I had a hard time making up my mind everything on the menu looked amazing, I love an attractive variety and the prices were all very decent. I got the 10 oz ribeye for $15 I got two sides with it so I got loaded mashed potatoes and a Cesar salad. The salad was not a side salad like I was expecting it was a full salad which makes the value of the meal that much better. It was perfectly dressed and tasted great. Not many steak places do a good salad. I was a bit disappointed by the potato side. It was served in a small cup and made it difficult to eat, the cheese and bacon were not hot and melty like I hoped just a cold topping on hot potatoes and not mixed in I expected a bit better but that was the only slight downfall of the experience. I'm a definite fan of any place that cuts a fresh steak on premises (they have a case showing them off) Overall it was one of the better dining experiences I've had and I want to come back here as often as possible to try other menu items. I highly recommend it, I would just get a different side next time. Overall if I could I'd give this review a 4.5 out of 5
(4)
Stephanie M.
It's a steakhouse chain. The food is meh. The service is better than a typical chain's - everyone is always friendly and attentive to their tables. The hot buttered rolls served with cinnamon butter upon being seated - and thereafter unlimited - are delicious. This is the kind of place I would never seek out for myself, but if some friends suggested it and felt all gung-ho, I'd be along for the ride without any chagrin. Lastly, better than Outback, IMO.
(3)
June R.
Food is good but kids run the place. Friday and Saturday dinner times are a complete joke waiting for seating. They have call ahead seating to reduce the wait and it is a total waste of time. Don't bother. It hardly makes a difference in your wait. Also, music is loud and in turn everyone is yelling at one another to try to talk. Place is 90% hicks. Life is just too short to deal with all of this nonsense. Go elsewhere.
(1)
Char M.
Called ahead. Still had to wait over our specified time. Seated at table close to bar and waiting area. Grand central station. People would congregate around our table. Waiting customers stared at us the entire while we ate. Not a very good selection of appetizers. Fried pickles were so salty they were inedible. Mashed potatoes portion very small and cold. Side of carrots undercooked--hard. Our steaks probably would have been pretty good if not so salty. Rolls were ok. I didn't really like the cinnamon butter for dinner meal. Positive: Waitress very nice. This place has nothing on Outback. We will continue patronizing Outback. Food and service much better there.
(2)
Christina W.
Ah? I just don't get all the hype over this place. Food is like every other chain. We order out a lot at work and this location is right down the street. We've ordered 4 times from here for carry out burgers. 1 out of 4 times the burger was correctly made. The other 3 I called to let mgr know and I also took back for return of $. Managers have always been professional and did the right thing for the consumer. I wont go here not even if invited. Id suggest another place.
(2)
K C.
Awful! Management has recently changed and Texas Roadhouse has gone downhill. We had gone a couple months back and were told as we ordered that they were out of a few items on the menu and substitutions were not made. We received the last bottled beer they had for our first drink. After informing the waitress that we were not going to stay due to the many items that were not available (the rice, and combo appetizer, the reason we came), we asked if there had been a change in management. We had LOVED this place when it opened!. She informed us that yes, there had been a change in management and they had had problems for the past few weeks. Father's day came, and the in-laws requested dinner at Texas Roadhouse. We hadn't been since the last incident, but went along. We called over two hours ahead of time to be placed on the wait list. Thirty minutes after our arrival we were taken to two separate tables for our party of 9 and told we could not put the tables together. The table behind this was about to leave and plenty large enough to accommodate us, we decided to wait...another 15 minutes. We were seated with hot rolls and our drink order was taken, no silverware was put on the table as is usual when you are seated. Drinks came, the sweet tea was like syrup with sugar granules covering the bottom of the glass. Still no silverware. Our order was taken and a side salad came out quickly but still no silverware! We requested it multiple times but still nothing. Finally, we received silverware, but chunks of paper and food covered most of it. We had to find a manager who rolled the silverware and inspected it herself. Finally, about 30 minutes after receiving the side salad, it was able to be eaten and the now cold rolls could be cut and buttered. Multiple items on the menu were not available as they had run out. Food came. The only good items that were ordered were the steaks, cooked to perfection as usual...however, the rest of the food was inedible. Chicken strips were very questionable, almost green in color and spongy. Most of us went away hungry. Both times our waitresses were super attentive, and tried to do the best they could despite the conditions, nothing bad to say about the waitstaff!
(1)
Randy J.
Let me start by saying. I love eating at this steak restaurant. I drove 90 min. to Pa. to eat in york. We tried this one in Fallston and was not at all happy. We asked for medium steaks and my wife had a pool of blood in the plate before she cut it. They took it back to refire it but left the sides sitting there getting cold. Then they bring the now well cooked steak back and then took the sides back to make them hot. My wife said she would eat the steak. When the sides came back they gave her the sides I ordered. We told them to pack the sides to go. I will be going to York until they get some of the problems worked out.I am giving 2 stars for poor service from both the waitress and the trainer.
(2)
Nathan B.
Huge portions, low prices, great service. I always leave this happy.
(4)
Joel M.
Great atmosphere, good food, good prices...the wait is a real mood killer. If you have time this is the place to be. I've been here a couple of times and my favorite is the prime rib. Suggest getting here early and take advantage of the early bird special, although the prime rib is not on the early bird menu.
(4)
Patrick W.
What can I say? It's a Steakhouse Chain. They follow a trend and they get it right! Good Food at a Good Price with Good Service! And Peanuts!
(4)
Mitch P.
great atmosphere first time and food was great oh and did i mention ..........free peanuts
(4)
Joe S.
Man is this place packed ALL THE TIME. We tried going here once before and it was an hour wait for two people, at 5:30 pm. We got smart the next time and went around 4:45, a little early but we tried to beat the crowd. Well we still had a 20 minute wait. Inside this place is really nice. Decorated in the theme everywhere. The only thing I don't like is the peanut shells... EVERYWHERE. I know its kind of their thing, but its really kind of annoying to walk to your table and dodge peanut shells. Just makes it feel dirty. We got the blooming onion appetizer which was REALLY good and huge. We took home half of it after pigging out on it. For dinner, I got their signature steak which is the Bone-In Ribeye. It is one of their pricier steaks, but I figured go big or go home right? Well that is probably the reason I didn't give it a more favorable rating. I was not impressed with the steak I got. It was cooked just as I asked but the flavor just wasn't there.. especially for their "most flavorful steak." I also added onions to my steak, which was an extra buck or two, and it was not worth it. The onions were barely cooked and covered in oil. My wife got the NY strip steak, which was really good. It was more to my liking. Hers was also cooked perfectly . She really liked their drink menu. They don't skimp on the alcohol. While you're there you will probably see line dancing and other things that make the experience. The wait staff runs around like crazy and there's about 400 of them. Maybe I ordered the wrong steak, but regardless, I wouldn't see myself going back just because of the crowds. It is in a good location with a big parking lot for the demand but I just don't want to deal with it. I guess you can't fault a place for being busy though right?
(4)
Kim K.
We ate here for the first time tonight. We took full advantage of the call ahead seating and we only had to wait 1 minute before being seated. Once we were seated the waitress explained that all their sides are made and prepared in house. The food was great for the most part. We ordered deep fried pickles as our appetizers. I've never had them before so I'm not sure if they are supposed to be extremely salty but they were. The dipping sauce that came with them was really nice! I ordered fried pork chops (YUMMY!) a house salad (which was huge!) and mashed potatoes as a side. My potatoes were just warm but they weren't bad. My husband ordered a New York Strip and he said it was delicious. Our friends ordered the shrimp over rice (said it was very good). For desert we the cheese cake (HUGE slice and very rich) and our friends ordered the brownie (HUGE!) with the biggest scoop of ice cream that I have ever seen. lol This restaurant is LOUD and not with music. I was disappointed by that. By the looks of their website, I expected some Waylon Jennings or Johnny Cash blaring from a Juke Box but the truth be told, the music is louder at Cracker Barrel. The restaurant is loud from everyone shouting over each other. There were a couple of "Yeehaws" from the waitresses but non of the dancing that I've heard other people talk about.
(4)
Kimberly P.
Great service by Taylor! The food was pretty good and so was the entertainment/dancing!
(4)
Becca H.
Pretty good food. Nothing to write home about. Shrimp were well seasoned and the rice was too. But I've definitely eaten better.
(3)
elmer s.
I ordered the 23 ounce Porterhouse medium rare. When the steak was served it was not more that 15 ounces and almost well done with hardly any color when cut. I sent it back and 15 minutes later the same steak was sent back to the table cooked to a crisp. I don't know how they thought cooking the steak longer would make it less cooked but someone apparently believed they could cook it more to make it medium rare. I guess they thought it would gain 8 ounces also.
(1)
David R.
On our second try, the service was much better and the wait time (for seating) was improved. If there was a 3.5 star rating, I would have selected it.
(4)
B B.
Have eaten here a number of times and as much as I hate to say this, almost each and every experience has been horrible. Last visit walked in as they first opened thinking I could grab a quick and early dinner. Walked in and was seated immediately, but took 15 minutes for someone to acknowledge me once seated and another 5 minutes to take order...then it was a full 25 minutes AFTER MY ORDER WAS TAKEN, AND STILL no food. Waitress is no where to be found. She appears shortly thereafter from "being in the back" for 20 minutes. I ask her were my food might be. She asks if I am eating there. She assumes my order was carry out...I never said I was carrying the food out or it was to go! Finally 15 minutes later food arrives...but no salad. That should have arrived 5 minutes after my order. One of my favorite things...an inconsiderate waiter or waitress plopping everything that you ordered down at once so you have to force feed your saIad so that your main entree is still warm! I am beside myself at this point since I had a limited amount of time to begin with. I budgeted 45 minutes to eat. Seems this is totally unrealistic with this place, even with very few people there and being ready to order immediately when you arrive. Very pissed at this point with no appetite. After a very non productive discussion with a young and totally clueless assitant manager (all while staring at my cold food, salad never did arrive) I leave without eating anything. Young assistant manager has no interest in trying to correct anything. She will talk to her staff in private. Wasted over an hour. The staff was too busy clowning around with each other and geting ready for the dinner rush to deal with people that arrive as the place opened. Entire staff is high school and college aged and included is the typical generation Y attitude (laziness, complacency, narcissism and self gratifing egos)...to be expected from kids that are there to make some spending money, but mostly for their general entertainment. The staff is clueless and the service sucks here. Where in the Manager or Operating Partner???
(1)
Nancy M.
Texas Roadhouse is my guilty pleasure. Today I took my son here for his birthday, and it didn't disappoint. I had a filet, perfectly mid rare. Delicious steak, and flavorful. Better than Ruth's Chris. He had the ribs, with rice and a Caesar salad. Couple of nice fruity cocktails rounded out the meal. Servers were attentive and caredd that the steak was cooked to my liking. Was a nice casual dinner at a great price.
(5)
Frank L.
Just came from this place with a large party. Food was average for a chain steakhouse. Service was slow and two of the 9 steaks came out not cooked to order. One steak came out right away the second redo did not come out until everyone else had already finished their meal. The chili was bad better opening up a can of Hormel. Wait staff did not seem attentive, something as simple as only bringing 4 straws when you have six drinks on your tray. Spend more time learning how to wait tables and less time learning how to line dance.
(2)
M C.
The good: the bread rolls at the start of the meal; the bbq sauce on the pulled pork, the roasted chicken The meh: the fried onion appetizer was bland, but crispy; the choice of bun was odd The bad: the fries were greasy and barely crispy; the pulled pork was lazily barely pulled, large globs of fat were left to be a significant amount of the portion; it wasn't worth the $40 for two adults and one kid. I keep looking for a new bbq place to replace Famous Daves, still no luck.
(2)
Libby D.
Major Disappointment. We had visited a TX Roadhouse in the past and were looking forward to one coming to our town. The place has been mobbed since Fallston doesn't see much action in new restaurants. We were able to go for the first time last night since there wasn't the usual 2 hour wait. When we parked on the side, the smell of garbage was overwhelming. The smell followed us to the front, gross! We walked in and our host got so far away from us to take us to our seat, we almost lost him. We got rolls but no plates or silverware to spread the yummy cinnamon butter the place is known for. Our waitress came over and she was speaking so low, we couldn't hear her, after we told her we still couldn't hear her, she got an attitude and kept whispering. Our food came and we still didn't have silverware. We waited about 5 minutes and when it finally came, our food was cold. When we left, the kids working the front, didn't give the usual goodbye, thanks, or come back. Needless to say, we wont be back. There are better options, even in Fallston, for good food and good service.
There are 3 Texas Roadhouses around Baltimore. This is the worst one. Steaks were not as well prepared. Service was ok, but the organization and front desk job was terrible at keeping the customers moving, which makes for a very long wait time at peak hours like Friday night.
(2)
Michael H.
We eat at Texas Roadhouse all over the US. This one is very good, we have never had a bad experience in 5 years at any of their restaurants.
(5)
Pam F.
Went on a Saturday just a week after the grand opening in early October 2012. Used call ahead seating for a group of 7 and were seated with 10 minutes of our call ahead time. Well exceeded our expectations. The service was attentive, the food great quality! Their steaks are the best of any steakhouse chain, they are hand cut in the restuarant (rather than the pre-cut potion controlled approach like Outback uses). You can even choose your raw steak if you'd like, and they will then cook that one for you. Most of the steaks ordered were slightly overdone, but not a big problem, hardly worth mentioning, but it you like a true medium, perhaps order medium rare. The potatoes were freshly baked and not steamed in a warmer. The salad was cold and crisp without the brown and wilted greens so common in many restaurants. The only downside of the visit was the noise level! We could not hold conversation at the table without yelling, and it seemed that the more people yelled to be heard the louder they turned the music up! To make matters worse, the staff spend the whole night moving from one table to another shouting at the top of their lungs to celebrate someone's birthday or other event! Ridiculous! Some may think it cute, but come on..... Shouldn't the focus be on the food and service rather than some gitchy performance?
(4)
Heather L.
good, but not great. utilized the call ahead seating meaning almost zero wait time which was great because this place is always mobbed. the service was above average. our waitress was very friendly and attentive making sure to keep the drinks and bread refills flowing. where this place was lacking (and its the most important part!) was the food. the onion blossom appetizer lacked that zesty punch of flavor i've become accustomed to from similar restaurants (read: outback!) as well as the underwhelming dipping sauce that came with it. my guest and i each took a few bites and said "meh." the steaks were cooked perfectly and came out warm & juicy, but something about them wasn't anything special. they weren't very flavorful (once again...something outback does better!) and the sides were also just so-so...especially when this place boasts about the fact that all their sides are made fresh in-house. although the meal wasn't terrible, it wasn't very memorable either. if i'm looking to fill my chain restaurant steak & fried onion appetizer craving....i'll be heading "down under" to the outback!
(3)
Justin G.
Outside of the insanely long wait this place can have (I'd recommend coming here right when they open to avoid lines), the food and service here is always solid. The all you can eat peanuts are a nice treat, and the rolls they serve could be the greatest I have ever eaten. Seriously, go crazy with those. Got the Chicken Fired Dinner with country gravy and two sides (salad and cup of chili) for $9.99, which is a lot of food for that price. Give this place a try!
(4)
Wayne G.
We enjoyed shrimp, a NY strip, mashed potatoes and vegetables. It was all served at the correct temps, came with rolls and all the shelled roasted peanuts one can eat. The restaurant is clean and there is plenty of off street parking. The service is good too!
(5)
Rose B.
Went here for dinner last night (first time there) around 6:15p and the place was packed. We had to wait for a good 20 minutes until seated. Their hot bread rolls and cinnamon butter was delicious! Boyfriend had their full rack of ribs while I had fried catfish. The wait for our food to arrive was pretty long, but once it arrived the food was great and cooked perfectly. I liked my side baked sweet potato and green beans, but my boyfriend felt his sweet potato was okay and the veggies were garbage. Our server was great, she always checked up on us so A+ on that :) Overall, I would come back just not when it's super packed.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Very Loud Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : Yes
Jerry M.
First time in this restaurant and was very pleased with our experience and meal. We will go back.
(4)Rick R.
Wow. That's all. Just wow. One cannot go wrong here.
(5)Aola A.
Excellent service. Fresh peanuts. Drinks were always full. Rolls were steaming hot. Steak was cooked as ordered.
(5)Keith G.
I cheerfully walked in and stood in front of the hostess station. Everyone was busy talking to one another. I waited almost a minute. A group of people entered and stood behind me. The hostess/waitress turned, looked past me at them and asked them how many in their party. They said four, and they all walked past me. The remaining hostesses kept talking as I stood there. I waited another minute, then left. Won't be back to a place with such shoddy service.
(1)Brittany B.
I LOVE this place! Never had a bad experience here! Always have great drinks and food! The employees are always friendly. Great environment! Definitely recommend!
(5)Emma W.
We usually don't have a problem here but last Sunday we did. We were a party of 6 which is large but that is no excuse. We waited about 30-45 minutes for our food. It was no big deal at the time because we were all catching up with each other and did not keep track of time. A manager came over and spoke to us and told us that the kitchen was backed up and they would do something about it. It was a Sunday night and the place was not packed. No excuse for the kitchen to be backed up. THEN when our food FINALLY came out, it was all cold. We all figured at least one of our meals had to be hot because what were we waiting so long for? Nope! Nobody's food was even somewhat warm. We complained and got our food sent back to be warmed up. That took another 15 minutes! A total hour of us waiting for food. When we got our food back, we spoke to ANOTHER manager who told us this was the 5th time a table has complained about cold food and they don't know what's going on in the kitchen. 5th time??? Something's clearly wrong and someone needs to fix it. It wasn't our fault the kitchen workers are not doing their job. After speaking to TWO managers, when we finally got the bill, they had not taken off anything!!! Now I'm not one to expect free food all the time but after the TWO huge mistakes they made they could have AT LEAST taken off our fried pickles. We will not be back.
(1)Travis G.
This place is still good, but it is rare (pun intended) that they have my favorite meal available. We arrived before 5:00PM for our last 3 visits, and I ordered the Prime Rib. All three times we were told they were sold out for the day. If Prime Rib is that popular, MAKE MORE PRIME RIB.
(3)Steve R.
Was in the mood for a good steak today and had not tried TRH before. Used the call ahead seating and had very little wait. Upon arrival, they showed me a case full of steaks offering to let me pick mine or order off the menu. Having not been there before I opted for the menu. Was seated and immediately presented a basket of slightly sweet, warm rolls with a cinnamon butter spread on the side. Yum! There was also a bucket of free peanuts on the table. Ordered a Cactus Blossom (their version of a bloomin' onion) and it was fantastic! I had the 12oz New York Strip and it was perfectly cooked to medium rare as requested and nicely seasoned. No need for steak sauce here. My daughter was in the mood for chicken tenders and honestly, they were the best I think I've ever seen. Highly recommend!!
(5)Vinnygret S.
I have eaten here a few times, but only at the request of friends who like it far more than I. It is loud, the service ranges from poor to mediocre and the food is OK. It is usually packed with screaming children who only add to the din as was the case today. Unfortunately, I did not get the name of our waitress as we each arrived separately. She had to be asked for everything we wanted. One time I had to go looking for her and the restaurant was not crowded today as it usually is. This is not my favorite place. I personally do not like country music very much, but if you do, you will probably like the ambiance here.
(2)Shawn C.
Have eaten here 4 times now. The service was great each time. The food is delicious, and they do know how to cook a steak. Even my finicky dad loved his grilled pork chops. My steak was overcooked (medium well instead of rare) and the server took it right back to be redone. The manager brought the fresh steak out and apologized. Best of all they offer a military discount. This is a place we will keep coming back too.
(4)Glenn C.
PRO: Good steak (tender, cooked proper: rare is grey only on the outside and "blue" on the inside), other main courses are equally good (even the salad), staff is friendly and attentive. CON: very busy (pagers are available)
(4)Ken A.
Not bad. But the menu constantly nickels and dimes you with 2 dollar additions that should be free. Frankly I prefer Outback Steakhouse.
(2)jon l.
This place has great steaks that are consistently well prepared and fresh. You even have the option to choose you own steak from a display case before get to the table. The bread is ALWAYS hot and tasty. They have plenty of peanuts to eat while you wait for your table or food, so don't come here if you have any allergy to peanuts. After signing up for their email club, you frequently get coupons for free appetizers and stuff.
(4)Errol E.
Great steaks, good food. Service was courteous and quick, and food was cooked to order. Also, 10oz Margarita specials? Count me in. Definitely coming back.
(5)Monika M.
Excellent food, service & quality! The Sangria Margarita is awesome and a new favorite. The Ft. Worth Ribeye is a great cut & requires no additional seasonings or steak sauce. So good, we ate here 2x this week for special occasions (anniversary & birthday)
(5)Dave B.
Wait for seat as usual... but worth the wait. Prime rib was excellent and plenty to take home
(4)Miss T.
Amazing. Fresh hot rolls FREE! Great salads and juicy tender well seasoned steaks at a very good price. Yummy home made mashed potatoes.
(5)Roberto G.
Not a very good experience here. We waited about 40 minutes - that's OK busy restaurant, lots of people. When asked for drinks it took about 20 minutes just for beers. Although pleasant , the waitress hardly ever checked up on us and we found dirty silverware and then a bug crawling across the table. When we spoke to a manager, who did not introduce herself, she said she would take care of us - comp? Don't know she disappeared. The food was marginal. The pulled pork was good, could have been a little more spicy for me. The fries were very salty as well as my wife's dish, the shrimp with rice. We won't be going back to a dirty and loud place like that.
(2)Renee B.
I pulled up around 5:30 pm on a Sunday and was told there would be a thirty minute wait for my party of three which only ended up being a 15 minute wait. It was extremely crowded. Customers inside and outside waiting to be seated but I have to say the customer and staff were so polite even through the wait. They have peanuts you can snack on while you waited. We were seated at our table and Denali was our waiter. She was very attentive and polite. Thumbs up to Denali. She made sure that we had just what we needed from drinks to the food. And there was no room left to put dessert if you tried. After snacking on peanuts and bread and a sweet spread. Everything was just so delicious. I had ribs, shrimp, steak, ceasar salad, and chilli. Just delicious. I had so much food to carry home. I can't wait until I return.
(5)Khamari S.
hands down best ribs and steaks the sizes are huge and prices are fair ... i cannot say enough just go to one of these road houses and i bet u it full with pekoe who already know
(5)Sam H.
This place rocks!!! Came there today, we ordered steak and fire catfish !! Steak was amazing ! My bf loves it. Catfish was good but too bad they don't have the sauce that I like but it still taste good ! Love the buttery corn and rib alot ! Looking for traditional American food ! This place is a good choice !!!!!!
(4)Jake L.
Went there yesterday during lunch, upon g/f's request. It was around 2PM, and it was packed! There was a wait of 25-30 mins, but we just went to the bar instead, which had about 5 seats open. The services was good. The food was ok. The entire menu seems pretty much like a standard bar menu, nothing fancy. The prices were really good, just the food was average.
(3)Chuck S.
Awesome! You can get all the rolls your heart desires (and the BUTTER!). The food has always been excellent, the wait staff has been consistently excellent, and the value for the food you order is generally very good. It is uncommon for me to eat all of my portion at the restaurant. What sets this restaurant apart to me is the way that they supported veterans on Veteran's Day. This restaurant usually opens only for dinner during the week, but opened early for a special Veteran's Day lunch. Being a veteran, I went with friends and family that were also veterans. Unlike most of the other chain restaurants that served a similar veteran's day tribute, Texas Roadhouse offered much better menu options and included drinks. Between three people, our $40+ check was taken care of by Texas Roadhouse in full. Class act. My only knock is that the restaurant is usually very busy and can be quite loud inside. They also don't take call ahead seating unless it is busy. Highly recommended!
(5)Jamie T.
My favorite restaurant in the whole world. Food is always excellent and the staff is very friendly. Kids love going to this place very friendly atmosphere and very outgoing. This is my kind of place.
(5)Shir C.
I have been there several times - I get the steak and shrimp combo - It is ALWAYS GREAT. It is cook perfectly and comes out hot every time! Our server this time was Tina, she could not have been better. She made the experience wonderful.. She was attentive and really cared that we had everything we needed! The only issue I have is my husband gets the pulled pork sandwich, it has never been hot, always luke warm. We do not send it back, don't like to send food back, he just eats it. I think they fix the meals at the same time however, mine takes longer to cook so his is sitting under the heat lamp for a long time so it is not hot - however, that is my only complaint. Love the atmosphere and have always had great service.
(4)Raven I.
Had dinner there tonight. They seat you and give you warm rolls and honey cinnamon butter. That was the highlight of the night. It was our first time here and did not know the menus were hidden behind the peanut baskets and large drink menus. So we waited and waited for a waitress. We found them on our own and then she magically appeared. We asked for a few minutes that turned into 15 when she brought us more bread and butter. We ordered and another long wait where we finished off the bread and a good deal of peanuts. I ordered the sirloin medium and it was very well. My companion had very dry chicken and even drier ribs. The veggies were very good with the exception of the gravy with some mashed potatoes in it. We thought it should have had more potatoes than gravy. We had to flag down our waitress for a check as she never came back. The price was OK. The food was not as expected and the service was extremely poor. We will not be back.
(2)Kerry A.
Went for dinner last night (crazy, I know.). More like Texas Madhouse on a Friday! Put on a 30-40 minute wait, and was sat within that time frame. Sat in a giant comfy booth in the bar area. We were greeted promptly, but our server seemed to not want to be there. No smiles, very quiet voice. Appetizer (cactus bloom) was great. Hot and crispy and not as greasy as outbacks. I ordered the combo with the ribeye and shrimp. The steak was cooked properly even though it was super thin. I've never seen a ribeye that's less than 1/4" thick. The entree itself was rather underwhelming. My boyfriend got the ribs, and the other couple got sirloin steaks. Everything came out cooked to temp. Would have given more stars if server was more friendly. The only time we saw her smile was when she realized we gave her a 25% tip! All in all, I'll go back if I'm invited, but I wouldn't choose this place for anything other than carry out!
(3)Charles W.
The food is good here (the salads are great). Problem is that the place almost always has an hour or two wait (usually the latter) and it is extremely loud inside.
(3)Albert H.
I have been to this Texas Roadhouse numerous times with good service and food. However, I can't say the same for my visit on Valentine's Day. The meat (chicken and steaks) were served room temperature - sides (potatoes) were fine. Our apologetic server called the manager to our table. He took all of our food back to the kitchen only to put the the meat we had eaten off of back on the grill (where everyone else's food would be cooked, too) in an attempt to reheat it. He told us this is what he had done when he returned the same lukewarm meat to our table, claiming it had been re-heated. It had not. Re-heating partially consumed food on a grill where other customers' food will be prepared seems like a health hazard that I will call to the attention of my local health department. After this, I would avoid this restaurant - I know I've made my last trip there.
(1)Tim W.
We get the bone in rib eye which is out of this world. The rolls and cinnamon butter are also delicious.
(5)Jackie D.
The food is great but the restaurant is SO cold! My parents actually had to leave because it was so chilly. In my experience the servers are very good but the management is lacking. When we asked about the restaurant temperature we were told that a lot of people had complained and they were looking into making it warmer. They didn't!
(2)D C.
Manager got back to me promptly. Seems to understand my frustration. Took care of the problem. What more can I ask?, or say?
(5)Sarah B.
I don't usually review chains. I actually tend to make a point of avoiding then if I can. But if you have to go chain, this isn't a bad choice. Decent beef, cooked as you ask. Dressings all made in house, and all in all not a bad spot. Harford county has been sorely in need of competition for outback, and I believe they have it.
(4)Paul S.
This was my first visit to a Texas roadhouse location for my friend's birthday dinner there was about 9 of us. We did call ahead seating and showed up at 4:30 right when they open, we waited for others but they were pretty much ready to sea us right away it wasn't too busy and filled up a bit later on during our meal. The service was amazing! Never had to ask for a refill, we were checked on all the time and bread kept coming to our table... as soon as we finished two baskets two more would be there. The bread was probably one of the best kinds I've had at a place, still hot, very tasty and the cinnamon butter was a different taste for me but very good too. Tried the onion blossom and it tasted very good, not the best one I've ever tasted for the price and quality it was great, 2 blossoms were enough for the whole table. I had a hard time making up my mind everything on the menu looked amazing, I love an attractive variety and the prices were all very decent. I got the 10 oz ribeye for $15 I got two sides with it so I got loaded mashed potatoes and a Cesar salad. The salad was not a side salad like I was expecting it was a full salad which makes the value of the meal that much better. It was perfectly dressed and tasted great. Not many steak places do a good salad. I was a bit disappointed by the potato side. It was served in a small cup and made it difficult to eat, the cheese and bacon were not hot and melty like I hoped just a cold topping on hot potatoes and not mixed in I expected a bit better but that was the only slight downfall of the experience. I'm a definite fan of any place that cuts a fresh steak on premises (they have a case showing them off) Overall it was one of the better dining experiences I've had and I want to come back here as often as possible to try other menu items. I highly recommend it, I would just get a different side next time. Overall if I could I'd give this review a 4.5 out of 5
(4)Stephanie M.
It's a steakhouse chain. The food is meh. The service is better than a typical chain's - everyone is always friendly and attentive to their tables. The hot buttered rolls served with cinnamon butter upon being seated - and thereafter unlimited - are delicious. This is the kind of place I would never seek out for myself, but if some friends suggested it and felt all gung-ho, I'd be along for the ride without any chagrin. Lastly, better than Outback, IMO.
(3)June R.
Food is good but kids run the place. Friday and Saturday dinner times are a complete joke waiting for seating. They have call ahead seating to reduce the wait and it is a total waste of time. Don't bother. It hardly makes a difference in your wait. Also, music is loud and in turn everyone is yelling at one another to try to talk. Place is 90% hicks. Life is just too short to deal with all of this nonsense. Go elsewhere.
(1)Char M.
Called ahead. Still had to wait over our specified time. Seated at table close to bar and waiting area. Grand central station. People would congregate around our table. Waiting customers stared at us the entire while we ate. Not a very good selection of appetizers. Fried pickles were so salty they were inedible. Mashed potatoes portion very small and cold. Side of carrots undercooked--hard. Our steaks probably would have been pretty good if not so salty. Rolls were ok. I didn't really like the cinnamon butter for dinner meal. Positive: Waitress very nice. This place has nothing on Outback. We will continue patronizing Outback. Food and service much better there.
(2)Christina W.
Ah? I just don't get all the hype over this place. Food is like every other chain. We order out a lot at work and this location is right down the street. We've ordered 4 times from here for carry out burgers. 1 out of 4 times the burger was correctly made. The other 3 I called to let mgr know and I also took back for return of $. Managers have always been professional and did the right thing for the consumer. I wont go here not even if invited. Id suggest another place.
(2)K C.
Awful! Management has recently changed and Texas Roadhouse has gone downhill. We had gone a couple months back and were told as we ordered that they were out of a few items on the menu and substitutions were not made. We received the last bottled beer they had for our first drink. After informing the waitress that we were not going to stay due to the many items that were not available (the rice, and combo appetizer, the reason we came), we asked if there had been a change in management. We had LOVED this place when it opened!. She informed us that yes, there had been a change in management and they had had problems for the past few weeks. Father's day came, and the in-laws requested dinner at Texas Roadhouse. We hadn't been since the last incident, but went along. We called over two hours ahead of time to be placed on the wait list. Thirty minutes after our arrival we were taken to two separate tables for our party of 9 and told we could not put the tables together. The table behind this was about to leave and plenty large enough to accommodate us, we decided to wait...another 15 minutes. We were seated with hot rolls and our drink order was taken, no silverware was put on the table as is usual when you are seated. Drinks came, the sweet tea was like syrup with sugar granules covering the bottom of the glass. Still no silverware. Our order was taken and a side salad came out quickly but still no silverware! We requested it multiple times but still nothing. Finally, we received silverware, but chunks of paper and food covered most of it. We had to find a manager who rolled the silverware and inspected it herself. Finally, about 30 minutes after receiving the side salad, it was able to be eaten and the now cold rolls could be cut and buttered. Multiple items on the menu were not available as they had run out. Food came. The only good items that were ordered were the steaks, cooked to perfection as usual...however, the rest of the food was inedible. Chicken strips were very questionable, almost green in color and spongy. Most of us went away hungry. Both times our waitresses were super attentive, and tried to do the best they could despite the conditions, nothing bad to say about the waitstaff!
(1)Randy J.
Let me start by saying. I love eating at this steak restaurant. I drove 90 min. to Pa. to eat in york. We tried this one in Fallston and was not at all happy. We asked for medium steaks and my wife had a pool of blood in the plate before she cut it. They took it back to refire it but left the sides sitting there getting cold. Then they bring the now well cooked steak back and then took the sides back to make them hot. My wife said she would eat the steak. When the sides came back they gave her the sides I ordered. We told them to pack the sides to go. I will be going to York until they get some of the problems worked out.I am giving 2 stars for poor service from both the waitress and the trainer.
(2)Nathan B.
Huge portions, low prices, great service. I always leave this happy.
(4)Joel M.
Great atmosphere, good food, good prices...the wait is a real mood killer. If you have time this is the place to be. I've been here a couple of times and my favorite is the prime rib. Suggest getting here early and take advantage of the early bird special, although the prime rib is not on the early bird menu.
(4)Patrick W.
What can I say? It's a Steakhouse Chain. They follow a trend and they get it right! Good Food at a Good Price with Good Service! And Peanuts!
(4)Mitch P.
great atmosphere first time and food was great oh and did i mention ..........free peanuts
(4)Joe S.
Man is this place packed ALL THE TIME. We tried going here once before and it was an hour wait for two people, at 5:30 pm. We got smart the next time and went around 4:45, a little early but we tried to beat the crowd. Well we still had a 20 minute wait. Inside this place is really nice. Decorated in the theme everywhere. The only thing I don't like is the peanut shells... EVERYWHERE. I know its kind of their thing, but its really kind of annoying to walk to your table and dodge peanut shells. Just makes it feel dirty. We got the blooming onion appetizer which was REALLY good and huge. We took home half of it after pigging out on it. For dinner, I got their signature steak which is the Bone-In Ribeye. It is one of their pricier steaks, but I figured go big or go home right? Well that is probably the reason I didn't give it a more favorable rating. I was not impressed with the steak I got. It was cooked just as I asked but the flavor just wasn't there.. especially for their "most flavorful steak." I also added onions to my steak, which was an extra buck or two, and it was not worth it. The onions were barely cooked and covered in oil. My wife got the NY strip steak, which was really good. It was more to my liking. Hers was also cooked perfectly . She really liked their drink menu. They don't skimp on the alcohol. While you're there you will probably see line dancing and other things that make the experience. The wait staff runs around like crazy and there's about 400 of them. Maybe I ordered the wrong steak, but regardless, I wouldn't see myself going back just because of the crowds. It is in a good location with a big parking lot for the demand but I just don't want to deal with it. I guess you can't fault a place for being busy though right?
(4)Kim K.
We ate here for the first time tonight. We took full advantage of the call ahead seating and we only had to wait 1 minute before being seated. Once we were seated the waitress explained that all their sides are made and prepared in house. The food was great for the most part. We ordered deep fried pickles as our appetizers. I've never had them before so I'm not sure if they are supposed to be extremely salty but they were. The dipping sauce that came with them was really nice! I ordered fried pork chops (YUMMY!) a house salad (which was huge!) and mashed potatoes as a side. My potatoes were just warm but they weren't bad. My husband ordered a New York Strip and he said it was delicious. Our friends ordered the shrimp over rice (said it was very good). For desert we the cheese cake (HUGE slice and very rich) and our friends ordered the brownie (HUGE!) with the biggest scoop of ice cream that I have ever seen. lol This restaurant is LOUD and not with music. I was disappointed by that. By the looks of their website, I expected some Waylon Jennings or Johnny Cash blaring from a Juke Box but the truth be told, the music is louder at Cracker Barrel. The restaurant is loud from everyone shouting over each other. There were a couple of "Yeehaws" from the waitresses but non of the dancing that I've heard other people talk about.
(4)Kimberly P.
Great service by Taylor! The food was pretty good and so was the entertainment/dancing!
(4)Becca H.
Pretty good food. Nothing to write home about. Shrimp were well seasoned and the rice was too. But I've definitely eaten better.
(3)elmer s.
I ordered the 23 ounce Porterhouse medium rare. When the steak was served it was not more that 15 ounces and almost well done with hardly any color when cut. I sent it back and 15 minutes later the same steak was sent back to the table cooked to a crisp. I don't know how they thought cooking the steak longer would make it less cooked but someone apparently believed they could cook it more to make it medium rare. I guess they thought it would gain 8 ounces also.
(1)David R.
On our second try, the service was much better and the wait time (for seating) was improved. If there was a 3.5 star rating, I would have selected it.
(4)B B.
Have eaten here a number of times and as much as I hate to say this, almost each and every experience has been horrible. Last visit walked in as they first opened thinking I could grab a quick and early dinner. Walked in and was seated immediately, but took 15 minutes for someone to acknowledge me once seated and another 5 minutes to take order...then it was a full 25 minutes AFTER MY ORDER WAS TAKEN, AND STILL no food. Waitress is no where to be found. She appears shortly thereafter from "being in the back" for 20 minutes. I ask her were my food might be. She asks if I am eating there. She assumes my order was carry out...I never said I was carrying the food out or it was to go! Finally 15 minutes later food arrives...but no salad. That should have arrived 5 minutes after my order. One of my favorite things...an inconsiderate waiter or waitress plopping everything that you ordered down at once so you have to force feed your saIad so that your main entree is still warm! I am beside myself at this point since I had a limited amount of time to begin with. I budgeted 45 minutes to eat. Seems this is totally unrealistic with this place, even with very few people there and being ready to order immediately when you arrive. Very pissed at this point with no appetite. After a very non productive discussion with a young and totally clueless assitant manager (all while staring at my cold food, salad never did arrive) I leave without eating anything. Young assistant manager has no interest in trying to correct anything. She will talk to her staff in private. Wasted over an hour. The staff was too busy clowning around with each other and geting ready for the dinner rush to deal with people that arrive as the place opened. Entire staff is high school and college aged and included is the typical generation Y attitude (laziness, complacency, narcissism and self gratifing egos)...to be expected from kids that are there to make some spending money, but mostly for their general entertainment. The staff is clueless and the service sucks here. Where in the Manager or Operating Partner???
(1)Nancy M.
Texas Roadhouse is my guilty pleasure. Today I took my son here for his birthday, and it didn't disappoint. I had a filet, perfectly mid rare. Delicious steak, and flavorful. Better than Ruth's Chris. He had the ribs, with rice and a Caesar salad. Couple of nice fruity cocktails rounded out the meal. Servers were attentive and caredd that the steak was cooked to my liking. Was a nice casual dinner at a great price.
(5)Frank L.
Just came from this place with a large party. Food was average for a chain steakhouse. Service was slow and two of the 9 steaks came out not cooked to order. One steak came out right away the second redo did not come out until everyone else had already finished their meal. The chili was bad better opening up a can of Hormel. Wait staff did not seem attentive, something as simple as only bringing 4 straws when you have six drinks on your tray. Spend more time learning how to wait tables and less time learning how to line dance.
(2)M C.
The good: the bread rolls at the start of the meal; the bbq sauce on the pulled pork, the roasted chicken The meh: the fried onion appetizer was bland, but crispy; the choice of bun was odd The bad: the fries were greasy and barely crispy; the pulled pork was lazily barely pulled, large globs of fat were left to be a significant amount of the portion; it wasn't worth the $40 for two adults and one kid. I keep looking for a new bbq place to replace Famous Daves, still no luck.
(2)Libby D.
Major Disappointment. We had visited a TX Roadhouse in the past and were looking forward to one coming to our town. The place has been mobbed since Fallston doesn't see much action in new restaurants. We were able to go for the first time last night since there wasn't the usual 2 hour wait. When we parked on the side, the smell of garbage was overwhelming. The smell followed us to the front, gross! We walked in and our host got so far away from us to take us to our seat, we almost lost him. We got rolls but no plates or silverware to spread the yummy cinnamon butter the place is known for. Our waitress came over and she was speaking so low, we couldn't hear her, after we told her we still couldn't hear her, she got an attitude and kept whispering. Our food came and we still didn't have silverware. We waited about 5 minutes and when it finally came, our food was cold. When we left, the kids working the front, didn't give the usual goodbye, thanks, or come back. Needless to say, we wont be back. There are better options, even in Fallston, for good food and good service.
(1)Sue G.
My family and I came to your establishment and it was the worst $60.00 ever spent. We were the first ones to be seated but not served. We had four meals and a appetizer . My ribeye steak was ordered med-well it came out medium it was sent back only to take so long that my two kids were done eating before I got my steak back. This time it was well done and dry. My husbands food was room temperture and the sautéed mushrooms and onions were barely cooked. They replaced the side items with fresh . We didn't order individual items while you wait for your steak the rest gets cold and while you wait for your sides the meat gets cold. They need better servers (Lynn ) and cooks, the management is not the best either. I guess the waitress took it upon her self to keep a $10 tip until I asked her for the rest of the change. I don't mind tipping for good service but for what we got she was lucky to get $5
(1)Kyaw M.
There are 3 Texas Roadhouses around Baltimore. This is the worst one. Steaks were not as well prepared. Service was ok, but the organization and front desk job was terrible at keeping the customers moving, which makes for a very long wait time at peak hours like Friday night.
(2)Michael H.
We eat at Texas Roadhouse all over the US. This one is very good, we have never had a bad experience in 5 years at any of their restaurants.
(5)Pam F.
Went on a Saturday just a week after the grand opening in early October 2012. Used call ahead seating for a group of 7 and were seated with 10 minutes of our call ahead time. Well exceeded our expectations. The service was attentive, the food great quality! Their steaks are the best of any steakhouse chain, they are hand cut in the restuarant (rather than the pre-cut potion controlled approach like Outback uses). You can even choose your raw steak if you'd like, and they will then cook that one for you. Most of the steaks ordered were slightly overdone, but not a big problem, hardly worth mentioning, but it you like a true medium, perhaps order medium rare. The potatoes were freshly baked and not steamed in a warmer. The salad was cold and crisp without the brown and wilted greens so common in many restaurants. The only downside of the visit was the noise level! We could not hold conversation at the table without yelling, and it seemed that the more people yelled to be heard the louder they turned the music up! To make matters worse, the staff spend the whole night moving from one table to another shouting at the top of their lungs to celebrate someone's birthday or other event! Ridiculous! Some may think it cute, but come on..... Shouldn't the focus be on the food and service rather than some gitchy performance?
(4)Heather L.
good, but not great. utilized the call ahead seating meaning almost zero wait time which was great because this place is always mobbed. the service was above average. our waitress was very friendly and attentive making sure to keep the drinks and bread refills flowing. where this place was lacking (and its the most important part!) was the food. the onion blossom appetizer lacked that zesty punch of flavor i've become accustomed to from similar restaurants (read: outback!) as well as the underwhelming dipping sauce that came with it. my guest and i each took a few bites and said "meh." the steaks were cooked perfectly and came out warm & juicy, but something about them wasn't anything special. they weren't very flavorful (once again...something outback does better!) and the sides were also just so-so...especially when this place boasts about the fact that all their sides are made fresh in-house. although the meal wasn't terrible, it wasn't very memorable either. if i'm looking to fill my chain restaurant steak & fried onion appetizer craving....i'll be heading "down under" to the outback!
(3)Justin G.
Outside of the insanely long wait this place can have (I'd recommend coming here right when they open to avoid lines), the food and service here is always solid. The all you can eat peanuts are a nice treat, and the rolls they serve could be the greatest I have ever eaten. Seriously, go crazy with those. Got the Chicken Fired Dinner with country gravy and two sides (salad and cup of chili) for $9.99, which is a lot of food for that price. Give this place a try!
(4)Wayne G.
We enjoyed shrimp, a NY strip, mashed potatoes and vegetables. It was all served at the correct temps, came with rolls and all the shelled roasted peanuts one can eat. The restaurant is clean and there is plenty of off street parking. The service is good too!
(5)Rose B.
Went here for dinner last night (first time there) around 6:15p and the place was packed. We had to wait for a good 20 minutes until seated. Their hot bread rolls and cinnamon butter was delicious! Boyfriend had their full rack of ribs while I had fried catfish. The wait for our food to arrive was pretty long, but once it arrived the food was great and cooked perfectly. I liked my side baked sweet potato and green beans, but my boyfriend felt his sweet potato was okay and the veggies were garbage. Our server was great, she always checked up on us so A+ on that :) Overall, I would come back just not when it's super packed.
(4)