ONE STAR for RUDE Customer Service!!! Whoever was in charge at 5PM today (4/5/14) displayed one of the most unprofessional service I've ever experienced. When I finally got to the counter, the worker on the other side said, "What can I get you?" I figured it was my turn to speak since he had just finished taking the person's order previously ahead of me. Immediately after I said, "Can I get two dozen donuts?" he gave me the "talk-to-the-hand" gesture. Then he turned and gave orders to the other workers to get me my donuts. How was I supposed to know he switched to drive-thru all of a sudden? He never looked back at me and he continued on as if he hadn't just snubbed a customer. Very tacky and could really use some customer service training - especially if he's the supervisor from what it seems. Too bad since I really like Dunkin' Donuts. I wish they would spend a little extra on training their staff properly.
(1)
Brittany M.
After working at a Dunkin' Donuts in Boston for 6 years, I can honestly say that this is the worst Dunkin' Donuts I have ever been to. Not only is the customer service horrendous, but the coffee is terrible. Management is terrible. God forbid you have a complaint. It is as if you have personally insulted the manager.
(1)
Kt H.
I've been to this Dunkin plenty of times. I don't think I've ever had a truly UNPLEASANT time here. It's usually just for a mid-day iced coffee whenever I have long road trips ahead of me, and the people who work the drive-thru are always very kind. I don't get any BAD vibes from here. But I DO need to acknowledge the fact that when I came in yesterday, on free donut day (6/5/15), I saw a real lack of worker motivation/initiative. I mean, it's a Dunkin Donuts, on what is arguably their least favorite day to be working ever (tons of people just coming in to get a donut and hardly anything else), so I GET it. But... there were two girls at the register, with only one register open. One girl was apparently on donut duty and the other was running the register. At first glance, this seems like it could be a reasonable way to run things, right? Well, when the girl was getting donuts, the register girl just stood there, wouldn't even bother to address the next customers in line! (And my boyfriend and I stepped aside to make room!!) So long story short, it just seems like the people who work here don't even try to act like they enjoy it during rushes. And that's kind of when it counts. Don't expect to get any urgency out of the people working on register. (The people who are making breakfast sandwiches/drinks, however, really DO work their butts off. Really refreshing.)
(2)
Natalie A.
Is there no coffee in this beverage? Really? I am beyond annoyed. I was happy to see that this place had a drive through but I waited about five minutes for a coffeeless latte.
(1)
Casey H.
I frequent this Dunkin. Its the most convenient in the area and the tea has a better taste than the one in Lusby. The donuts are also always fresh!
(5)
Thomas G.
It's a chain in southern maryland. What does that mean? It's a chain with crap service, filthy store fronts, and a never ending drive-thru line. Enjoy the wait, Southern maryland.
(2)
Miriam G.
Worst Dunkin Donuts on the planet. The cashier with the glasses and dark pony tail this morning was so rude and unpleasant. We forgot to ask for cream cheese with our bagels and went back in And they told us because we just asked for them in a bag they charged us 2 dollars extra. The cashier who was picking out our donuts was impatient and rolled her eyes at us. There was no one in line behind us so there was no reason for her to rush us through our order. She didn't even say have a nice day or thank you or anything. I will never go back here ever! One star was too many for this filthy crappy store.
(1)
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Address :22861 Three Notch Rd,Ste 3
California, MD, 20619
Marianne C.
ONE STAR for RUDE Customer Service!!! Whoever was in charge at 5PM today (4/5/14) displayed one of the most unprofessional service I've ever experienced. When I finally got to the counter, the worker on the other side said, "What can I get you?" I figured it was my turn to speak since he had just finished taking the person's order previously ahead of me. Immediately after I said, "Can I get two dozen donuts?" he gave me the "talk-to-the-hand" gesture. Then he turned and gave orders to the other workers to get me my donuts. How was I supposed to know he switched to drive-thru all of a sudden? He never looked back at me and he continued on as if he hadn't just snubbed a customer. Very tacky and could really use some customer service training - especially if he's the supervisor from what it seems. Too bad since I really like Dunkin' Donuts. I wish they would spend a little extra on training their staff properly.
(1)Brittany M.
After working at a Dunkin' Donuts in Boston for 6 years, I can honestly say that this is the worst Dunkin' Donuts I have ever been to. Not only is the customer service horrendous, but the coffee is terrible. Management is terrible. God forbid you have a complaint. It is as if you have personally insulted the manager.
(1)Kt H.
I've been to this Dunkin plenty of times. I don't think I've ever had a truly UNPLEASANT time here. It's usually just for a mid-day iced coffee whenever I have long road trips ahead of me, and the people who work the drive-thru are always very kind. I don't get any BAD vibes from here. But I DO need to acknowledge the fact that when I came in yesterday, on free donut day (6/5/15), I saw a real lack of worker motivation/initiative. I mean, it's a Dunkin Donuts, on what is arguably their least favorite day to be working ever (tons of people just coming in to get a donut and hardly anything else), so I GET it. But... there were two girls at the register, with only one register open. One girl was apparently on donut duty and the other was running the register. At first glance, this seems like it could be a reasonable way to run things, right? Well, when the girl was getting donuts, the register girl just stood there, wouldn't even bother to address the next customers in line! (And my boyfriend and I stepped aside to make room!!) So long story short, it just seems like the people who work here don't even try to act like they enjoy it during rushes. And that's kind of when it counts. Don't expect to get any urgency out of the people working on register. (The people who are making breakfast sandwiches/drinks, however, really DO work their butts off. Really refreshing.)
(2)Natalie A.
Is there no coffee in this beverage? Really? I am beyond annoyed. I was happy to see that this place had a drive through but I waited about five minutes for a coffeeless latte.
(1)Casey H.
I frequent this Dunkin. Its the most convenient in the area and the tea has a better taste than the one in Lusby. The donuts are also always fresh!
(5)Thomas G.
It's a chain in southern maryland. What does that mean? It's a chain with crap service, filthy store fronts, and a never ending drive-thru line. Enjoy the wait, Southern maryland.
(2)Miriam G.
Worst Dunkin Donuts on the planet. The cashier with the glasses and dark pony tail this morning was so rude and unpleasant. We forgot to ask for cream cheese with our bagels and went back in And they told us because we just asked for them in a bag they charged us 2 dollars extra. The cashier who was picking out our donuts was impatient and rolled her eyes at us. There was no one in line behind us so there was no reason for her to rush us through our order. She didn't even say have a nice day or thank you or anything. I will never go back here ever! One star was too many for this filthy crappy store.
(1)