I'm just going to copy and paste my complaint I filed on their website: "The experience starts prior to my actual order. A gentleman in front of me ordered a large wild berry tea, sweetened. He got his drink, took a few sips while waiting, then brought it to the counter, saying that it was unsweetened when he had asked for sweetened. I noticed that one of the Hispanic women at the front took the drink and placed it on the back counter instead of immediately pouring it out, which was a huge red flag. She opened the lid slightly and left it there. A Hispanic man (the only man working, it seemed), then took the "used" drink, put the lid back on tightly, and slid it next to a partition on the counter, out of general view. I then placed my order of a number 1 and number 7 sandwich only. I asked for a wild berry tea, unsweetened, with my order. The same aforementioned woman at the front noticed that I was keeping my eye on the "used" drink in the back. She kept asking over and over, trying to block my view, whether I had asked the order to be "for here" or "to go", saying, "Are you sure?" multiple times. I didn't take my eyes off the drink in the back. Sure enough, the man then took the lid off the drink, filled the top 1-2 inches, and then brought it over to me. My instant reaction was, "Oh, no. I am NOT taking that drink. I saw exactly what you did to that." I stated that very clearly, and the employee, knowing full well that he had done wrong, immediately took the drink away and brought another one. I'm not sure that he even used a new cup, or the same one. Knowing him, it was probably the same one, now that I think about it. He didn't come towards the front or pass the front again, staying hidden near the drive-thru. The same female worker who had tried to distract me tried to mitigate the situation again by asking what I had ordered, for what seemed to be the fifth time. I promptly asked for a manager and explained what had happened. Other patrons who had witnessed the scene were disgusted as well - one woman was absolutely appalled and suggested that the Health Department be notified. I simply wanted both employees to be terminated from their positions. This is an egregious health and cleanliness issue. It is gross, disgusting, and wholly unhygienic. While this is a bit of a stretch, I can't help but feel that this happened, partly because of my race. I am Asian and was speaking in Korean with my mother the entire time, speaking English only to place my order. I believe that if I had been Hispanic (on the basis that I would be "one of theirs", by race), or Caucasian (on the impression that I would be very likely to complain/take formal action), this would not have happened at all. I feel that the two employees expected me to take it as it came and, in short, be rather dumb, possibly as dumb as them, seeing as how they thought they could get away with such an act in blatant view." Oh, and service is uber-slow. Not to mention that they haven't re-done the interior at this location so it looks totally dated.
(1)
Joey M.
I normally write somewhat long-winded reviews about places, especially when I have something really good or really bad to say. I don't even know where to start for this one... ::Standing in line behind one employee who is having a long conversation with the cashier. Cashier says "Hurry up, XYZ- I've got customers waiting!" "So?" She responds, "I'm a customer!". Great professionalism. As a former business owner and as someone in the hospitality industry- this wouldn't fly in any restaurant. ::Over-confident employee leaves the line, two employees (one of which with a backwards hat) start grab-assing behind the counter. One goes to the P.O.S to check what time he can leave, and walks away. Nevermind that there are 5-7 people in line and only one cashier in action. I'm glad his customers are very important to him. ::Four employees on the floor, one on his cell phone in plain view of customers and "managers", two standing around pondering the mysteries of life, and one actually cleaning. The food is fairly standard for Wendy's, but the professionalism is abysmal. I pay more for Wendy's because the food is somewhat fresher, but also because when I dine in- I'm greeted with a smile and decent people. If this were my business, I'd have fired everyone and hired people who WANT to work. 8% unemployment, unskilled labor, you're not irreplaceable. Wrote in to the company to alert the franchise owner (who may not realize his staff could cost him business), asked to be called or e-mailed. Nothing. I'll keep my business someplace that's willing to accept constructive criticism! Eat at Wendy's... AVOID THIS ONE.
(1)
Miles T.
Does not even deserve one star.... We waited 10 min for cold food the fries, the chicken, the burger, even the drink was vomit inducing..... Eat off the street before you eat here.
(1)
Loveit O.
I have to say this Wendy's has come a very long way in the past few years. I visit here somewhat frequently and have great experiences every time. The food is always hot and fresh and the customer service is always friendly and professional. I see most of the reviews are old but surprised someone got bad service as of late. This is one of the better Wendy's in my area (compared to Laurel and Arundel Mills one). I go for breakfast, lunch, or dinner and get great service and food every time.
(5)
Jake K.
Ick - this place sucks. I was jonesing for Wendy's on the way back from Reserve duty and saw the road sign (can you believe there isn't one from Beltsville all the way to Bel Air on I-95?? Ridic!!! Anyway, I pulled up to get my normal - large chili and a small chicken nuggets. Nein on the large chili since they ran out of large chili cups. I was like, what?? When I asked if they could just put the portion into two small cups and charge the same price, they said nope. What a jip. Anyway, they have breakfast which doesn't seem to have made it to VA Wendy's in my general vicinity just yet so that was a plus and the only saving grace from getting the dreaded 1-star review. But I'm not sure I'll be back to let them get a chance at a rating.
(2)
Rick A.
Prepare to spend what little time you have for lunch waiting in line. They are so disorganized, training people at peak lunch time, only 1.5 cash registers operating inside. They could use some management.
(1)
J H.
Passing through. Very happy with food and service. Food hot. Employees very nice, happy. Place clean. Thank you
(5)
Sorry, we don't have Q&A for this restaurant.
Sorry, No Coupons available for this restaurant.
Address :11741 Beltsville Dr
Beltsville, MD, 20705
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Has TV : Yes Waiter Service : No Drive-Thru : Yes
Burger or Hamburger is savored as the most desired fast food meal in the United States. A hamburger is basically a sandwich prepared by stuffing ground meat patty, generally beef, between two slices of a bun cut in half. Hamburger is also famous for its seasoning. Most popular condiments used in hamburgers in the United States are mustard, mayonnaise, and ketchup. Besides ground meat patty, hamburgers are also stuffed with lettuce, onions, tomato slices, pickles, and cheese.
Hamburgers are also categorized into two types in the United States. Fast food hamburger and individual hamburgers served at restaurants are two basic types of burgers served in the United States. The individual hamburgers served at restaurants are prepared using everything including lettuce, onion, tomato, and sliced pickles as well as melted cheese on the patty or crumbled on top. American restaurants also serve veggie burgers for those who don't relish meat. Cheeseburgers are also hot favorite in the United States.
McDonalds is the most popular fast food burger restaurant serving different types of burgers in the United States. On the other hand, there are several restaurants such as Burger King are famous for serving the best hamburgers in the United States. Most burger restaurants in the United States often serve hamburgers with French fries and other condiments. If you have a liking for burgers in the United States, then you won't be disappointed. You can easily find the best burger restaurants in your city on our Restaurants Listings directory. Check the reviews and ratings of the top burger restaurants and savor yourself with the best hamburger in the city.
Charlotte S.
I'm just going to copy and paste my complaint I filed on their website: "The experience starts prior to my actual order. A gentleman in front of me ordered a large wild berry tea, sweetened. He got his drink, took a few sips while waiting, then brought it to the counter, saying that it was unsweetened when he had asked for sweetened. I noticed that one of the Hispanic women at the front took the drink and placed it on the back counter instead of immediately pouring it out, which was a huge red flag. She opened the lid slightly and left it there. A Hispanic man (the only man working, it seemed), then took the "used" drink, put the lid back on tightly, and slid it next to a partition on the counter, out of general view. I then placed my order of a number 1 and number 7 sandwich only. I asked for a wild berry tea, unsweetened, with my order. The same aforementioned woman at the front noticed that I was keeping my eye on the "used" drink in the back. She kept asking over and over, trying to block my view, whether I had asked the order to be "for here" or "to go", saying, "Are you sure?" multiple times. I didn't take my eyes off the drink in the back. Sure enough, the man then took the lid off the drink, filled the top 1-2 inches, and then brought it over to me. My instant reaction was, "Oh, no. I am NOT taking that drink. I saw exactly what you did to that." I stated that very clearly, and the employee, knowing full well that he had done wrong, immediately took the drink away and brought another one. I'm not sure that he even used a new cup, or the same one. Knowing him, it was probably the same one, now that I think about it. He didn't come towards the front or pass the front again, staying hidden near the drive-thru. The same female worker who had tried to distract me tried to mitigate the situation again by asking what I had ordered, for what seemed to be the fifth time. I promptly asked for a manager and explained what had happened. Other patrons who had witnessed the scene were disgusted as well - one woman was absolutely appalled and suggested that the Health Department be notified. I simply wanted both employees to be terminated from their positions. This is an egregious health and cleanliness issue. It is gross, disgusting, and wholly unhygienic. While this is a bit of a stretch, I can't help but feel that this happened, partly because of my race. I am Asian and was speaking in Korean with my mother the entire time, speaking English only to place my order. I believe that if I had been Hispanic (on the basis that I would be "one of theirs", by race), or Caucasian (on the impression that I would be very likely to complain/take formal action), this would not have happened at all. I feel that the two employees expected me to take it as it came and, in short, be rather dumb, possibly as dumb as them, seeing as how they thought they could get away with such an act in blatant view." Oh, and service is uber-slow. Not to mention that they haven't re-done the interior at this location so it looks totally dated.
(1)Joey M.
I normally write somewhat long-winded reviews about places, especially when I have something really good or really bad to say. I don't even know where to start for this one... ::Standing in line behind one employee who is having a long conversation with the cashier. Cashier says "Hurry up, XYZ- I've got customers waiting!" "So?" She responds, "I'm a customer!". Great professionalism. As a former business owner and as someone in the hospitality industry- this wouldn't fly in any restaurant. ::Over-confident employee leaves the line, two employees (one of which with a backwards hat) start grab-assing behind the counter. One goes to the P.O.S to check what time he can leave, and walks away. Nevermind that there are 5-7 people in line and only one cashier in action. I'm glad his customers are very important to him. ::Four employees on the floor, one on his cell phone in plain view of customers and "managers", two standing around pondering the mysteries of life, and one actually cleaning. The food is fairly standard for Wendy's, but the professionalism is abysmal. I pay more for Wendy's because the food is somewhat fresher, but also because when I dine in- I'm greeted with a smile and decent people. If this were my business, I'd have fired everyone and hired people who WANT to work. 8% unemployment, unskilled labor, you're not irreplaceable. Wrote in to the company to alert the franchise owner (who may not realize his staff could cost him business), asked to be called or e-mailed. Nothing. I'll keep my business someplace that's willing to accept constructive criticism! Eat at Wendy's... AVOID THIS ONE.
(1)Miles T.
Does not even deserve one star.... We waited 10 min for cold food the fries, the chicken, the burger, even the drink was vomit inducing..... Eat off the street before you eat here.
(1)Loveit O.
I have to say this Wendy's has come a very long way in the past few years. I visit here somewhat frequently and have great experiences every time. The food is always hot and fresh and the customer service is always friendly and professional. I see most of the reviews are old but surprised someone got bad service as of late. This is one of the better Wendy's in my area (compared to Laurel and Arundel Mills one). I go for breakfast, lunch, or dinner and get great service and food every time.
(5)Jake K.
Ick - this place sucks. I was jonesing for Wendy's on the way back from Reserve duty and saw the road sign (can you believe there isn't one from Beltsville all the way to Bel Air on I-95?? Ridic!!! Anyway, I pulled up to get my normal - large chili and a small chicken nuggets. Nein on the large chili since they ran out of large chili cups. I was like, what?? When I asked if they could just put the portion into two small cups and charge the same price, they said nope. What a jip. Anyway, they have breakfast which doesn't seem to have made it to VA Wendy's in my general vicinity just yet so that was a plus and the only saving grace from getting the dreaded 1-star review. But I'm not sure I'll be back to let them get a chance at a rating.
(2)Rick A.
Prepare to spend what little time you have for lunch waiting in line. They are so disorganized, training people at peak lunch time, only 1.5 cash registers operating inside. They could use some management.
(1)J H.
Passing through. Very happy with food and service. Food hot. Employees very nice, happy. Place clean. Thank you
(5)