Service was polite but the kitchen was excessively slow. My steak was very over cooked and you could tell the sides had sat under a heat lamp for far too long. Everything just felt institutional and from a bag/freezer.
(2)
Krystine S.
The quality of the food here has really gone down hill. The service is even gotten worse. Went to lunch with my mother in law and they sat us at a dirty table after waiting 20 minutes in line. Waitress never brought refills. The appetizer we got was cold. When I got my food there was a hair in the quesadilla before she even set down the plate I told our waitress that and she said "do you want me to get you something else?" And I said no you can take it away. Being a server myself I understand things happen, nobody's perfect and I never expect it to be. But after my mother in law was finished eating, the waitress brought the check and didn't even bother taking off the quesadillas. I asked her if she could take them off because she took them back immediately and I didn't order anything else and she said they can't take anything off the bill, it was against their policy. I work at a restaurant and know good and well that if my customer had a problem with something, I'd explain the problem to the manager and ask them to take it off the bill. I'm not sure if she was serious or just having a bad day. Either way. I will not be returning ever again. Customer service should be number one above all else.
(1)
Jen T.
Holy cow this is one of the best Chilis I have ever been to! Just perfect everything. I must say since I have banned the Gulfport Chili's I haven't felt too bad being one of my favorite places to eat but I will definitely stop here when I get the craving lol!
(5)
Michael P.
Their service is slow and terrible.... The salsa was watered down and disgusting, my meal came out late, and wrong! My dessert took more than an hour to come out. The drinks were mixed up, and we got the more expensive drink. Overall a terrible experience for all those involved, do yourself a favor and skip this one.
(1)
Jason And Joy C.
Don't do it, awful. Bought a gift card to use on our meal, which we have done in the past. Meal comes out wrong, no attention from the waiter so no refills on drinks and we don't get condiments. End of meal I hand over gift card he goes to ring it up assistant manager comes out and says it won't work for four more hours. So I say where's the manager, manager comes out and says no it's 24 hours, WTH? Well I'm pissed at this point BC now I have to wait till the $50 gets credited back to my bank account and I have to fork out $50 for the meal. So as I left I paid $100 for a horrible meal. Ugh I won't ever be back. If you want real authentic Spanish food. Go to Que Rico. If you want tacos go to Felipe. I'm done with chilis you'd be better off with taco hell.
(1)
Ashley L.
I am always underwhelmed with this chilis location. They have potential to be better but i am constantly disappointed with the customer service in the to-go area. When we call, we are always unpleasantly rushed through placing an order. When we arrive to pick up the order, we are seldom greeted and sometimes not even acknowledged for a long time while the server is standing right there at the computer. Also, we often order the cajun alfredo with shrimp and the shrimp recently changed and are much smaller and not appetizing. The food is always just okay, but the service is even more sub-par. The place is good to bring kids though, because its noisey.
(2)
Wallace L.
This chili's sucks!! My steak is always overcooked and when they say they are sending me a gift card, I never get it. And they argue with me about it. The Manager says the Secretary makes no mistakes, that I'm a liar! Very bad customer service and the steak cook sucks!! The manager is an ASSHOLE! !!!
(1)
Caroline W.
We visited this restaurant the day after Thanks Giving and elected to sit at the high tables in the bar area as it has more daylight and does not feel claustrophobic. We ordered the advocado burger and watch a football game on one of the televisions, a little time latter a young lady brought our meals to the table and asked if we required anything else. We asked for mayonnaise and then looked at the burgers, the burger was only half a burger with bacon! We queried the order and the young lady realized she had brought the order to the wrong table! We watched the young lady take the order back into the kitchen and within 30 seconds came back out with same order and delivered it to the correct table. We had not touched the food but I was worried at this cavalier attitude to the delivery of food ordered. Our advocado burger arrived and tasted wonderful but the avocado looked nothing like the beautiful slices on the menu. I would eat here again but maybe not order the advocado burger.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Darren D.
Service was polite but the kitchen was excessively slow. My steak was very over cooked and you could tell the sides had sat under a heat lamp for far too long. Everything just felt institutional and from a bag/freezer.
(2)Krystine S.
The quality of the food here has really gone down hill. The service is even gotten worse. Went to lunch with my mother in law and they sat us at a dirty table after waiting 20 minutes in line. Waitress never brought refills. The appetizer we got was cold. When I got my food there was a hair in the quesadilla before she even set down the plate I told our waitress that and she said "do you want me to get you something else?" And I said no you can take it away. Being a server myself I understand things happen, nobody's perfect and I never expect it to be. But after my mother in law was finished eating, the waitress brought the check and didn't even bother taking off the quesadillas. I asked her if she could take them off because she took them back immediately and I didn't order anything else and she said they can't take anything off the bill, it was against their policy. I work at a restaurant and know good and well that if my customer had a problem with something, I'd explain the problem to the manager and ask them to take it off the bill. I'm not sure if she was serious or just having a bad day. Either way. I will not be returning ever again. Customer service should be number one above all else.
(1)Jen T.
Holy cow this is one of the best Chilis I have ever been to! Just perfect everything. I must say since I have banned the Gulfport Chili's I haven't felt too bad being one of my favorite places to eat but I will definitely stop here when I get the craving lol!
(5)Michael P.
Their service is slow and terrible.... The salsa was watered down and disgusting, my meal came out late, and wrong! My dessert took more than an hour to come out. The drinks were mixed up, and we got the more expensive drink. Overall a terrible experience for all those involved, do yourself a favor and skip this one.
(1)Jason And Joy C.
Don't do it, awful. Bought a gift card to use on our meal, which we have done in the past. Meal comes out wrong, no attention from the waiter so no refills on drinks and we don't get condiments. End of meal I hand over gift card he goes to ring it up assistant manager comes out and says it won't work for four more hours. So I say where's the manager, manager comes out and says no it's 24 hours, WTH? Well I'm pissed at this point BC now I have to wait till the $50 gets credited back to my bank account and I have to fork out $50 for the meal. So as I left I paid $100 for a horrible meal. Ugh I won't ever be back. If you want real authentic Spanish food. Go to Que Rico. If you want tacos go to Felipe. I'm done with chilis you'd be better off with taco hell.
(1)Ashley L.
I am always underwhelmed with this chilis location. They have potential to be better but i am constantly disappointed with the customer service in the to-go area. When we call, we are always unpleasantly rushed through placing an order. When we arrive to pick up the order, we are seldom greeted and sometimes not even acknowledged for a long time while the server is standing right there at the computer. Also, we often order the cajun alfredo with shrimp and the shrimp recently changed and are much smaller and not appetizing. The food is always just okay, but the service is even more sub-par. The place is good to bring kids though, because its noisey.
(2)Wallace L.
This chili's sucks!! My steak is always overcooked and when they say they are sending me a gift card, I never get it. And they argue with me about it. The Manager says the Secretary makes no mistakes, that I'm a liar! Very bad customer service and the steak cook sucks!! The manager is an ASSHOLE! !!!
(1)Caroline W.
We visited this restaurant the day after Thanks Giving and elected to sit at the high tables in the bar area as it has more daylight and does not feel claustrophobic. We ordered the advocado burger and watch a football game on one of the televisions, a little time latter a young lady brought our meals to the table and asked if we required anything else. We asked for mayonnaise and then looked at the burgers, the burger was only half a burger with bacon! We queried the order and the young lady realized she had brought the order to the wrong table! We watched the young lady take the order back into the kitchen and within 30 seconds came back out with same order and delivered it to the correct table. We had not touched the food but I was worried at this cavalier attitude to the delivery of food ordered. Our advocado burger arrived and tasted wonderful but the avocado looked nothing like the beautiful slices on the menu. I would eat here again but maybe not order the advocado burger.
(3)