Second time here in 10 days and I honestly don't see why they are rated so poorly. The food was good and our server Cashie was prompt and courteous. I upgraded my rating to 5 stars based on service, quality, quantity, and value. Breakfast 10:45am.
(5)
Klinton B.
Food came out quick but there were very few people in the place at the time. The ones that were there were very undesirable. I could not only smell their cigarette smoke stank bodies but alcohol as well. They were loud and all had meth teeth and I'm not joking. I ate my food and left as soon as possible. Bill was $7 something before the tip. Server was nice but had not been trained properly on good customer service skills and how to great someone ect....
(2)
Jason H.
We came here on New Year's Day and got no service for like a hour, we were lucky to get water. The staff were obviously overwhelmed and short plus they probably didn't prepare what would be the only one or two restaurants open during overnight of New Year's Day. We told the servers, that we were taking off after no food and they were like all right, whatever. This location need to either CLOSE for the holidays or beef up more staff to handle the masses. Elite denied- 01/01/2015
(1)
John E.
Service folks were nice but a little slow. Food just a bit cold but overall good. Had to wait for our check a little long.
(3)
J D.
I got the colorado omelet and it was fabulous.. It had bacon,sausage, ham, beef, onions, cheese and of course peppers and eggs.. I opted for the hash-browns on the side instead of the pancakes.. It was a meat and cheese loving paradise of a breakfast.. Come get this or any other dish.. This is the only thing i have tried but i will come back for lunch one day to give it a fair shake... Colorado Omelet.. I think I Love you!
(4)
Kris R.
Admittedly, I went during a busy time . . . on a Sunday around 12:30pm so I was contending with the Sunday church/brunch crowd. The wait was quoted at 20 mins, but only took about 12. That was positive! Once seated we had a cleaned, but sticky table. While I am sure it is tough to contend with all of the spilled syrup at a place like IHOP, I still expected the area to be clean and NOT sticky. I stopped on of the bus people and they scrubbed it again. I ordered a pancake breakfast with a cinnamon apple compote on it. The meal was tasty and the order came out pretty quickly considering how busy the resturant was. The server did have to go back and get some items corrected for my girlfriend who was dining with me. It also took a while to get drink refills throughout the meal and to get the check at the end of our meal. In summary, I would say that the food was pretty good, but the resturant and service left room for improvement. Certaily not to the standard I have experienced at other IHOPs across the country - - and I have eaten at many other in the past.
(2)
Alan H.
My wife and I went to this IHOP around 11:15 this morning and only had a short wait to be seated. That's the most positive part of our experience. Things went quickly downhill from there. Our server told us upfront that he was training today and we could tell he was trying but seemed somewhat awkward. While he did take our drink orders and brought them out within a few minutes, we were ready to order when they were delivered. After we had been waiting for about 20 minutes, we thought our food would be out soon. Unfortunately we were wrong. Then we started seeing other tables getting their food who were seated after we were. There were quite a few empty tables, so we didn't think the kitchen should be too backed up. Finally, after another 10 minutes, I was able to get the attention of a manager and explained about our long wait for our order. He said he would find out what was taking so long. About 3 minutes later, he came back and said he had the kitchen manager checking on our food. After a few more minutes he came back saying our food was "being plated". When our food still hadn't arrived after a few more minutes, we got up and left. The manager caught up with us outside and said our food had arrived, my wife replied that it was "too little, too late". We have often had poor service at this restaurant and I think this most recent experience will keep us away for a very, very long time. Cracker Barrel - here we come!
(1)
Tracy G.
It's the Strawberry Banana Pancakes. Pretty close to the advertised picture. The strawberries were cold(yes), the whip cream not runny(yeah). I was seated rather quickly. Noise was low. Maybe because I was the only one there(lol). My visit was pretty good. Only bad thing was that I had 2 gnats flying around that would not go away. One minor thing was that when I asked the waiter for something similar to try, she could not recommend anything. Rather bad of the employee IMO.
(3)
Trevor W.
Service was slow. Tables are perpetually sticky, and I found a jalapeño stem in my food. Food is as expected.
(2)
Tom H.
My girlfriend and i went to ihop 7/20 and just missed the Sunday brunch rush. We figured this was a good thing, didn't feel like waiting for an hour for a table. We walk in and stand there waiting to be seated while a server and a hostess just stood there at the register completely ignoring us. Finally after two other servers argued over who would get to seat we for our table in the dining room. The place was a total mess. There were sugar packet and straw wrappers and food all over the floor and there were lots of tables that hadn't been bussed yet. We thought oh well they're just recovering from a busy morning at least our table is clean. Our waitress kept coming by and asking us for our order about every minute. She took our orders and then disappeared. She was completely gone for 20 minutes while our drinks were empty. Then when we finally saw her we asked about her food and she said she'll check. She returns 10 minutes later saying it will be a few more minutes. We ask for our check for the drinks and she says she'll get the manager. Manager comes and apologizes and says he'll discount our meal. Meal comes, a little over warm. Girlfriend's order was wrong. We said screw it let's eat so we can leave as fast as we can. Waitress never came by to refill drinks. Finally asked for the check. She goes and runs it and brings it back in about 45 seconds. She knew how to work fast she just didn't want to. Look at the check, the "discount" was $3 off! That's basically the amount for a soda, unacceptable to consider that a deal for making us wait almost 40 minutes for a meal. Girlfriend and i have both worked at restaurants in the past so we grant leniency for some things but the service was awful and the management was a joke. Never going back
(1)
Leslie E.
Delicious food for a great price, had two meals for the price of $20.. Great way to start off the day!!
(5)
Pete P.
Steer clear of here!! We went here for my kids birthday:( what a disappointment!! The manager was not what I would call a people person! We complained about our still frozen hash browns and raw bacon we ordered well done!!! He offered to re cook however that was 30 min after our complaint and well past my 2 and 4 year old patience meter. Instead the waitress decided to make the effort to have something taken off the bill because he didn't offer after us turning the food down, but he only gave us $2- off after waiting another 25 mins!! If I ordered 2 orders of hash browns and a side of bacon it would be $10 you joker!! What a complete waste of my time!! Never have I been so insulted and served raw food!! I've been in Ihops throughout the country and this was the worst management I've encountered!!
(1)
Jordan L.
The food was delicious and the excellent customer service created a very welcoming and pleasant atmosphere. My only complaint is that there was a bit of a wait for the waiter to come take our orders but besides that, the food was delicious and my party and I had a good time. As a side note, the bathrooms were incredibly clean.
(4)
Lee M.
the portion sizes are shrinking but prices are not. My fam of 4 ate here 1/3/15. We were 1 of about 4 or 5 other groups who were comped for our meal because of the horrible service. The mgr said there was only 1 line cook.She was NOT happy to do all those comps. She even slammed down my husband's credit card when she took it to take off the meals (slammed down on the countertop, very rude) Yet upon leaving she told us to "have a blessed night" lol. It took 1 group 45 min to get their meal. Ours took about 30 min. 1 meal was missing the meat. When we finally got refills on our pancakes (all we could eat woohoo) they came to our table cold after about 15 min!! They were PLAIN cakes!! We were there from sit down to exit 1hr & 20 because of the wait to get our food.1 table had to ask for silverware as did we. I don't know what is going on at this location but we will NOT be returning. Btw, the dining room was maybe 25% occupied so no excuse of crowd. When we left, the mgr was telling another family that it would be a 45 min wait. They left too. Wish we had gone elsewhere for better food & service. Heck, even Waffle House would have delivered better.
(1)
Charlie L.
The food is decent but the service (in the evenings - can't speak for mornings) is atrocious. Expect to wait forever for drinks and have something wrong on your check. One visit, after complaining that no one had taken our drink order after 10 minutes, two waitresses had an argument at our table over who would take our table. Should have left then but didn't. Poured syrup on my pancakes that same meal and the syrup had been watered down. Seriously. I made then swap it out and bring me new pancakes. Fail. Avoid. Just hit a Waffle House if you want breakfast for dinner.
(1)
Lee P.
I found mixed reviews about this place and I decided to try it out myself. I was well received and seated quickly, this place has a nice ambience and some good waitresses! The food was good too, it's not much different when you compare with other IHOPs. Overall I was satisfied.
(4)
Qiaoling S.
The Sirloin Tips & Eggs is very flavoring. It took me by surprise. I usually substitute the buttermilk pancakes with Harvest Grain' N Nut and add blueberry in it, if you like the texture of the nutty pancakes, definitely recommend it! The reason I gave four start is because food quality is not always stable, there are definitely sometimes better then the others.
(4)
Haley M.
We went this Sunday with a group of 4. We had to wait although it was around 1pm and wasn't busy. They were way understaffed which caused the hold up. There were at least 8 tables empty that just needed to be bused. Once seated, food was good but very slow service. Our waitress was sweet and working hard but she simply had too many tables. Took ten mins to get silverware and refills so our food was cold by the time we had to silverware to eat it with.
(2)
Kriss W.
I've been to this IHOP several times, but after this, I don't think I will be back. We were looking for Sunday afternoon brunch. We were seated right away and drinks were prompt. But when we didn't order when the drinks were delivered, we were forgotten. I finally flagged down our waitress and she took our order. The food didn't even meet IHOP standards. We have eaten at IHOP's all around the US and this was hands down the worst meal I've ever had at one. The sausage seemed under cooked the eggs had an odd flavor and while it is a "quality" of all IHOP's the place was sticky. If you are thinking breakfast, you might just wander on to the Waffle House.
(1)
George G.
Food was acceptable but service lousy. Waiter had 4 tables of 4 people & one table of 8. Wife got wrong salad dressing, took 10 minutes to get the right one. Refills were slow, too. He did give us refills AFTER we finished eating. Not going back.
(2)
John B.
Having had a bad experience a few months ago when it took over 40 minutes to receive our food after having placed our order we decided to give them another try last Friday 9/13. What started out as a decent experience ended in a very bad way. As we were finishing our meal our waitress went on break. The waitress who was watching our table finally gave us our bill after we had been sitting there ready to go for 10 minutes. I asked if we paid her or at the counter and she replied we could pay upfront. We went to the front desk only to be told by whom I assume was a manager that we had to pay our waitress as they had no cash up front (what do they do about to go orders?). So I went back to the table and finally asked a different waitress if she could get whoever was in charge of our table so we could pay our bill. Instead of getting her she said she would take our bill and when she did come back had shorted us 10 dollars in change. After telling us she would be responsible for the ten dollars I said just give us 5, forgetting I had left a tip on the table as well we left. Someone received very generous tip from us but it will be the last. Horrible service and mediocre food at best. I am sure some people, especially regulars, may have a great experience but for us it will be the last time.
(1)
M R.
It 's the first time and it will be the last. The food is ok but the service is bad bad. I don't get why I cannot put the high chair over the boot. What 's a rule?
(1)
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Address :2306 Palumbo Dr
Lexington-Fayette, KY, 40509
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : Free Has TV : No Waiter Service : Yes Caters : No
Jack E.
Second time here in 10 days and I honestly don't see why they are rated so poorly. The food was good and our server Cashie was prompt and courteous. I upgraded my rating to 5 stars based on service, quality, quantity, and value. Breakfast 10:45am.
(5)Klinton B.
Food came out quick but there were very few people in the place at the time. The ones that were there were very undesirable. I could not only smell their cigarette smoke stank bodies but alcohol as well. They were loud and all had meth teeth and I'm not joking. I ate my food and left as soon as possible. Bill was $7 something before the tip. Server was nice but had not been trained properly on good customer service skills and how to great someone ect....
(2)Jason H.
We came here on New Year's Day and got no service for like a hour, we were lucky to get water. The staff were obviously overwhelmed and short plus they probably didn't prepare what would be the only one or two restaurants open during overnight of New Year's Day. We told the servers, that we were taking off after no food and they were like all right, whatever. This location need to either CLOSE for the holidays or beef up more staff to handle the masses. Elite denied- 01/01/2015
(1)John E.
Service folks were nice but a little slow. Food just a bit cold but overall good. Had to wait for our check a little long.
(3)J D.
I got the colorado omelet and it was fabulous.. It had bacon,sausage, ham, beef, onions, cheese and of course peppers and eggs.. I opted for the hash-browns on the side instead of the pancakes.. It was a meat and cheese loving paradise of a breakfast.. Come get this or any other dish.. This is the only thing i have tried but i will come back for lunch one day to give it a fair shake... Colorado Omelet.. I think I Love you!
(4)Kris R.
Admittedly, I went during a busy time . . . on a Sunday around 12:30pm so I was contending with the Sunday church/brunch crowd. The wait was quoted at 20 mins, but only took about 12. That was positive! Once seated we had a cleaned, but sticky table. While I am sure it is tough to contend with all of the spilled syrup at a place like IHOP, I still expected the area to be clean and NOT sticky. I stopped on of the bus people and they scrubbed it again. I ordered a pancake breakfast with a cinnamon apple compote on it. The meal was tasty and the order came out pretty quickly considering how busy the resturant was. The server did have to go back and get some items corrected for my girlfriend who was dining with me. It also took a while to get drink refills throughout the meal and to get the check at the end of our meal. In summary, I would say that the food was pretty good, but the resturant and service left room for improvement. Certaily not to the standard I have experienced at other IHOPs across the country - - and I have eaten at many other in the past.
(2)Alan H.
My wife and I went to this IHOP around 11:15 this morning and only had a short wait to be seated. That's the most positive part of our experience. Things went quickly downhill from there. Our server told us upfront that he was training today and we could tell he was trying but seemed somewhat awkward. While he did take our drink orders and brought them out within a few minutes, we were ready to order when they were delivered. After we had been waiting for about 20 minutes, we thought our food would be out soon. Unfortunately we were wrong. Then we started seeing other tables getting their food who were seated after we were. There were quite a few empty tables, so we didn't think the kitchen should be too backed up. Finally, after another 10 minutes, I was able to get the attention of a manager and explained about our long wait for our order. He said he would find out what was taking so long. About 3 minutes later, he came back and said he had the kitchen manager checking on our food. After a few more minutes he came back saying our food was "being plated". When our food still hadn't arrived after a few more minutes, we got up and left. The manager caught up with us outside and said our food had arrived, my wife replied that it was "too little, too late". We have often had poor service at this restaurant and I think this most recent experience will keep us away for a very, very long time. Cracker Barrel - here we come!
(1)Tracy G.
It's the Strawberry Banana Pancakes. Pretty close to the advertised picture. The strawberries were cold(yes), the whip cream not runny(yeah). I was seated rather quickly. Noise was low. Maybe because I was the only one there(lol). My visit was pretty good. Only bad thing was that I had 2 gnats flying around that would not go away. One minor thing was that when I asked the waiter for something similar to try, she could not recommend anything. Rather bad of the employee IMO.
(3)Trevor W.
Service was slow. Tables are perpetually sticky, and I found a jalapeño stem in my food. Food is as expected.
(2)Tom H.
My girlfriend and i went to ihop 7/20 and just missed the Sunday brunch rush. We figured this was a good thing, didn't feel like waiting for an hour for a table. We walk in and stand there waiting to be seated while a server and a hostess just stood there at the register completely ignoring us. Finally after two other servers argued over who would get to seat we for our table in the dining room. The place was a total mess. There were sugar packet and straw wrappers and food all over the floor and there were lots of tables that hadn't been bussed yet. We thought oh well they're just recovering from a busy morning at least our table is clean. Our waitress kept coming by and asking us for our order about every minute. She took our orders and then disappeared. She was completely gone for 20 minutes while our drinks were empty. Then when we finally saw her we asked about her food and she said she'll check. She returns 10 minutes later saying it will be a few more minutes. We ask for our check for the drinks and she says she'll get the manager. Manager comes and apologizes and says he'll discount our meal. Meal comes, a little over warm. Girlfriend's order was wrong. We said screw it let's eat so we can leave as fast as we can. Waitress never came by to refill drinks. Finally asked for the check. She goes and runs it and brings it back in about 45 seconds. She knew how to work fast she just didn't want to. Look at the check, the "discount" was $3 off! That's basically the amount for a soda, unacceptable to consider that a deal for making us wait almost 40 minutes for a meal. Girlfriend and i have both worked at restaurants in the past so we grant leniency for some things but the service was awful and the management was a joke. Never going back
(1)Leslie E.
Delicious food for a great price, had two meals for the price of $20.. Great way to start off the day!!
(5)Pete P.
Steer clear of here!! We went here for my kids birthday:( what a disappointment!! The manager was not what I would call a people person! We complained about our still frozen hash browns and raw bacon we ordered well done!!! He offered to re cook however that was 30 min after our complaint and well past my 2 and 4 year old patience meter. Instead the waitress decided to make the effort to have something taken off the bill because he didn't offer after us turning the food down, but he only gave us $2- off after waiting another 25 mins!! If I ordered 2 orders of hash browns and a side of bacon it would be $10 you joker!! What a complete waste of my time!! Never have I been so insulted and served raw food!! I've been in Ihops throughout the country and this was the worst management I've encountered!!
(1)Jordan L.
The food was delicious and the excellent customer service created a very welcoming and pleasant atmosphere. My only complaint is that there was a bit of a wait for the waiter to come take our orders but besides that, the food was delicious and my party and I had a good time. As a side note, the bathrooms were incredibly clean.
(4)Lee M.
the portion sizes are shrinking but prices are not. My fam of 4 ate here 1/3/15. We were 1 of about 4 or 5 other groups who were comped for our meal because of the horrible service. The mgr said there was only 1 line cook.She was NOT happy to do all those comps. She even slammed down my husband's credit card when she took it to take off the meals (slammed down on the countertop, very rude) Yet upon leaving she told us to "have a blessed night" lol. It took 1 group 45 min to get their meal. Ours took about 30 min. 1 meal was missing the meat. When we finally got refills on our pancakes (all we could eat woohoo) they came to our table cold after about 15 min!! They were PLAIN cakes!! We were there from sit down to exit 1hr & 20 because of the wait to get our food.1 table had to ask for silverware as did we. I don't know what is going on at this location but we will NOT be returning. Btw, the dining room was maybe 25% occupied so no excuse of crowd. When we left, the mgr was telling another family that it would be a 45 min wait. They left too. Wish we had gone elsewhere for better food & service. Heck, even Waffle House would have delivered better.
(1)Charlie L.
The food is decent but the service (in the evenings - can't speak for mornings) is atrocious. Expect to wait forever for drinks and have something wrong on your check. One visit, after complaining that no one had taken our drink order after 10 minutes, two waitresses had an argument at our table over who would take our table. Should have left then but didn't. Poured syrup on my pancakes that same meal and the syrup had been watered down. Seriously. I made then swap it out and bring me new pancakes. Fail. Avoid. Just hit a Waffle House if you want breakfast for dinner.
(1)Lee P.
I found mixed reviews about this place and I decided to try it out myself. I was well received and seated quickly, this place has a nice ambience and some good waitresses! The food was good too, it's not much different when you compare with other IHOPs. Overall I was satisfied.
(4)Qiaoling S.
The Sirloin Tips & Eggs is very flavoring. It took me by surprise. I usually substitute the buttermilk pancakes with Harvest Grain' N Nut and add blueberry in it, if you like the texture of the nutty pancakes, definitely recommend it! The reason I gave four start is because food quality is not always stable, there are definitely sometimes better then the others.
(4)Haley M.
We went this Sunday with a group of 4. We had to wait although it was around 1pm and wasn't busy. They were way understaffed which caused the hold up. There were at least 8 tables empty that just needed to be bused. Once seated, food was good but very slow service. Our waitress was sweet and working hard but she simply had too many tables. Took ten mins to get silverware and refills so our food was cold by the time we had to silverware to eat it with.
(2)Kriss W.
I've been to this IHOP several times, but after this, I don't think I will be back. We were looking for Sunday afternoon brunch. We were seated right away and drinks were prompt. But when we didn't order when the drinks were delivered, we were forgotten. I finally flagged down our waitress and she took our order. The food didn't even meet IHOP standards. We have eaten at IHOP's all around the US and this was hands down the worst meal I've ever had at one. The sausage seemed under cooked the eggs had an odd flavor and while it is a "quality" of all IHOP's the place was sticky. If you are thinking breakfast, you might just wander on to the Waffle House.
(1)George G.
Food was acceptable but service lousy. Waiter had 4 tables of 4 people & one table of 8. Wife got wrong salad dressing, took 10 minutes to get the right one. Refills were slow, too. He did give us refills AFTER we finished eating. Not going back.
(2)John B.
Having had a bad experience a few months ago when it took over 40 minutes to receive our food after having placed our order we decided to give them another try last Friday 9/13. What started out as a decent experience ended in a very bad way. As we were finishing our meal our waitress went on break. The waitress who was watching our table finally gave us our bill after we had been sitting there ready to go for 10 minutes. I asked if we paid her or at the counter and she replied we could pay upfront. We went to the front desk only to be told by whom I assume was a manager that we had to pay our waitress as they had no cash up front (what do they do about to go orders?). So I went back to the table and finally asked a different waitress if she could get whoever was in charge of our table so we could pay our bill. Instead of getting her she said she would take our bill and when she did come back had shorted us 10 dollars in change. After telling us she would be responsible for the ten dollars I said just give us 5, forgetting I had left a tip on the table as well we left. Someone received very generous tip from us but it will be the last. Horrible service and mediocre food at best. I am sure some people, especially regulars, may have a great experience but for us it will be the last time.
(1)M R.
It 's the first time and it will be the last. The food is ok but the service is bad bad. I don't get why I cannot put the high chair over the boot. What 's a rule?
(1)