Other than being way too cold in the dining room, it was good. I overheard several customers complaining about the temperature. The food came out quickly and was hot. The service was good as well. I wish they would label their sauce bottles on the table so you don't have to figure out which is which. I also noticed that they have changed their style (for lack of a better word). It seems they are trying to be more 'adult'. Most of their signs they have hanging aren't appropriate for some kids. Right now, mine is too young to understand them, so I'm not too worried about it. I don't remember exactly what they say off the top of my head, but something to the effect of 'being lazy is cool', and then some with sexual innuendo about rubbing your meat, etc. I think they are trying too hard to be cool. Just serve good food.
(3)
Doug G.
Usually a small wait but always excellent food. Keep an eye out for the specials or coupons, they have great savings like Dad's eat free on Fathers day, etc. Also join the Smokey Bones club and get a free meal my email on your birthday.
(4)
Dusty B.
don't go here after 7:30pm if you want fresh food... cold pulled pork is miserable and the slaw blew goats not to mention the lame garlic toast... did like the roasted corn though..
(2)
Donielle W.
I've only eaten here once, but from what I tasted between my meal and my husband's the food was really good. However It was kind of pricey for the amount that they gave you. The portions were pretty small in my opinion. Other than that the service wan't all that great either. I can't see myself ever going back, especially what with Olive Garden being next door.
(2)
Alan R.
My first time at a Smokey Bones. I had a cheeseburger, which was probably the best cheeseburger I've had in months.
(4)
Ben C.
Upon moving to the Midwest I was really excited to find that there was a smokey bones here because we had a great experience in Florida. Unfortunately, though, I can not give our experience at this location more than 1 star. We showed up on a Saturday night at around 7pm. It was crowded which is normally a good sign. We wanted a table for 7 people. Most of our party was young children. They quoted us an hour which seemed like a long time but I already had my mind set on the pretzels and smoked wings so I thought we would make it worth it. Since there was no sitting room inside we went across the street to the "Christian book" store to kill time and then ended up waiting in the freezing car. After one hour and 15 minutes I went up to the host to find out how much longer it would be. For a while she refused to give me the time and then finally said it would probably be another 45 minutes to an hour!!!! She didn't offer anything or say sorry. Finally I placed an order at the bar then we took our food 25 minutes later and ate it in front of McDonalds in the Florence Mall Foodcourt. The wings were burnt. This was the low point of my week. This is when the story gets good. Within a week I call to talk to a manager. Doug answers the phone. I was frustrated and I told him our story politely. For those of us that have ever worked in food service we now that this is perfect. You can say "OMG, I can't believe that happened, we never do that, that's so unacceptable, can I get you a free app, dessert, drink" OR AT LEAST SAY "sorry". Doug didn't say these things. His first response was "I wasn't working that night." His second response was "hmmmmmm, our hostesses aren't supposed to quote times." His third response was "Yeah, our restaurant wasn't built for groups. He ended the conversation by taking down my name and phone number, saying "I'll look into this and have someone call you back." That was 5 days ago. Somehow Smokey Bones in Florence managed to take a fanatic who is willing to wait for one hour in the freezing cold and then hand them my $80 in exchange for pretzels to someone who will now go straight to the Florence Mall Food Court.
(1)
Mike G.
Have been here twice and its good. The all you can eat ribs about killed me but what a way to go.
(4)
Dean C.
Food was good and servers were friendly. The appetizers were a little over cooked but still good. Will visit again
(4)
Alyssa I.
The service was okay, but they got our order wrong. Make sure to be very clear on your order.
(3)
Liz C.
Hmm...what to say! First off, the service was amazing. Our server was helpful and always on top of things, So service is not a problem at all here. The alcohol was good too, and reasonable prices. The food on the other hand was another thing. The food was dry and just honestly run-of-the-mill, nothing special. It's a good spot to grab and a drink and watch the game, but in terms of a dinner, you may want to pass.
(3)
Kim R.
I know this is a bbq joint, but I really wanted a steak and we were out with some friends and I ordered a steak. I ordered my steak medium and it came out well. The manager apologized and had the kitchen make a new one. Soon as I cut into the second steak, the manager apologized again and they made me a third steak. The third steak really was not worth the wait.
(2)
Grace M.
Came here on a Saturday night- Got seated right away- but the waiter that seated us wouldn't let us sit in a booth, even though there was one open- She said "That's the only one we have left" and proceeded to tell us that it was out of rotation and what not. Little angry about that one which is why they lost a star- But when we did get seated, we had Blake. He was fantastic the whole time. It was the first time for us at the restaurant and he went over all of his recommendations and helped us through the whole ordering process. At first I thought it was a little pricey, but after we got our food, I saw that you really get a LOT of food for the price. I got the smoked chicken wings and my boyfriend got ribs. Both fabulous- Will be going back!
(4)
Mark R.
Very disappointing meals last night ! Typically Smokey Bones has been consistently good with their food. My wife and I ordered take out last night. We ordered the baby back and 1/4 all white chicken. The baby back ribs had zero smoke flavor and tasted as if they were just baked. Very bland favor. The Chicken which was supposed to be all white but was all dark meat. Chicken had little BBQ flavor. We also ordered the salmon salad. The Salmon was well / overly done with again, little flavor. I did call and speak with the manager and he did make good on both meals with a IOU so we will try again.
(2)
Dan T.
Service was great. The food however was terrible. We ordered the beer can chicken and the chicken was the size of a hummingbird. For $36.00 this was an absolute joke. First and last time we will visit this place. There are too many good places to go to in this area, to ever come back here...
(1)
Alex H.
Went here for Mother's day last night and we were seated right away. But, upon being seated, we were not even acknowledged for almost 10 minutes. Two waitresses continued to pass us by over and over until we said forget it and we went and sat at the empty bar so we could be served. Another table was even seated almost right next to us, after us, and a waitress began serving them instead of us. I guess the server's in that section didn't need tips or were independently wealthy and could do without our money. Once we got to the bar though, everything went pretty well after that. The food was a B+ and the service was acceptable. Not sure that I will be going back here anytime soon unless it is for carryout with a coupon.
(2)
Linda M.
I chose the pick two: 1/4 BBQ chicken and sliced smoked turkey breast -- the best. It came with 2 sides: broccoli and cinnamon apples for me. Leaning tower of chocolate cake with ice cream -- delicious too! I got to go back. Wished they had ribs -- not made of pork.
(5)
Jay H.
Good place to have. $2.00 happy hour draft beer and socialize. The food is ok. Bit a little pricey, unless you have the $10.00 coupon off from Smokey Bone website. I usually come here after work with others. It's not one of my favorite place to eat, but it is close to my house in Florence, Ky Overall, just a place to have a beer. Overall, ok place to socialize.
(3)
Matthew S.
After trying 2 other places and didn't feel like waiting for an hour at either place for a seat we got seated right away at smokey bones. The waiter took forever and the food was all right.
(2)
S W.
Very good, the stew was unique and awesome. Had a Turkey Cuban sandwich with the stew. I like a place with BBQ sauce options on the table. They have a gluten free menu, but it's mostly meat. It's nice they have the menu.
(4)
Rob X.
Use yiurr bone card and earn $$$$ and you can get free foodies Good place to watch games and enjoy Called and asked if they take reservations they said yes . Showed up and was told no we do not take reservations. Note to everyone they do not take reservations. I enjoy myself each time I go. Seems to be a place I go a few times a month. As long as they keep the service good I'll be back
(4)
Michael H.
I finally ate here for the first time and can't wait to go back. Good drink prices (specials included $6 pitchers, $8 buckets, $3 22 ounce beers). Really good food at reasonable prices. We had a good seat to watch some football and enjoy dinner. The service was fine, although our server couldn't answer some questions about the menu. They also were out of beef brisket, so I went for the pulled pork.
(4)
Rob B.
The food was pretty good. Had the smoked pork platter. It was a little dry. The biggest issue I had was waiting almost 15 minutes for the server to take our drink order. We ordered beers and water. Had to remind the server two more times after he brought the beer to bring the water. Food was out fast and was hot.
(2)
Robert A.
My wife ordered a medium rare steak came back cold and almost medium well the baked potato was cold the dirty rice was overcooked I got Baby Back rib combo with 2 sides there is barely any meat on the ribs and I was missing a side didn't get any refund except my wifes dinner the service suck the waitress only came over 3 times this was our first and last time coming here
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Dinner Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Alcohol : Full Bar Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : Yes
Mark J.
Other than being way too cold in the dining room, it was good. I overheard several customers complaining about the temperature. The food came out quickly and was hot. The service was good as well. I wish they would label their sauce bottles on the table so you don't have to figure out which is which. I also noticed that they have changed their style (for lack of a better word). It seems they are trying to be more 'adult'. Most of their signs they have hanging aren't appropriate for some kids. Right now, mine is too young to understand them, so I'm not too worried about it. I don't remember exactly what they say off the top of my head, but something to the effect of 'being lazy is cool', and then some with sexual innuendo about rubbing your meat, etc. I think they are trying too hard to be cool. Just serve good food.
(3)Doug G.
Usually a small wait but always excellent food. Keep an eye out for the specials or coupons, they have great savings like Dad's eat free on Fathers day, etc. Also join the Smokey Bones club and get a free meal my email on your birthday.
(4)Dusty B.
don't go here after 7:30pm if you want fresh food... cold pulled pork is miserable and the slaw blew goats not to mention the lame garlic toast... did like the roasted corn though..
(2)Donielle W.
I've only eaten here once, but from what I tasted between my meal and my husband's the food was really good. However It was kind of pricey for the amount that they gave you. The portions were pretty small in my opinion. Other than that the service wan't all that great either. I can't see myself ever going back, especially what with Olive Garden being next door.
(2)Alan R.
My first time at a Smokey Bones. I had a cheeseburger, which was probably the best cheeseburger I've had in months.
(4)Ben C.
Upon moving to the Midwest I was really excited to find that there was a smokey bones here because we had a great experience in Florida. Unfortunately, though, I can not give our experience at this location more than 1 star. We showed up on a Saturday night at around 7pm. It was crowded which is normally a good sign. We wanted a table for 7 people. Most of our party was young children. They quoted us an hour which seemed like a long time but I already had my mind set on the pretzels and smoked wings so I thought we would make it worth it. Since there was no sitting room inside we went across the street to the "Christian book" store to kill time and then ended up waiting in the freezing car. After one hour and 15 minutes I went up to the host to find out how much longer it would be. For a while she refused to give me the time and then finally said it would probably be another 45 minutes to an hour!!!! She didn't offer anything or say sorry. Finally I placed an order at the bar then we took our food 25 minutes later and ate it in front of McDonalds in the Florence Mall Foodcourt. The wings were burnt. This was the low point of my week. This is when the story gets good. Within a week I call to talk to a manager. Doug answers the phone. I was frustrated and I told him our story politely. For those of us that have ever worked in food service we now that this is perfect. You can say "OMG, I can't believe that happened, we never do that, that's so unacceptable, can I get you a free app, dessert, drink" OR AT LEAST SAY "sorry". Doug didn't say these things. His first response was "I wasn't working that night." His second response was "hmmmmmm, our hostesses aren't supposed to quote times." His third response was "Yeah, our restaurant wasn't built for groups. He ended the conversation by taking down my name and phone number, saying "I'll look into this and have someone call you back." That was 5 days ago. Somehow Smokey Bones in Florence managed to take a fanatic who is willing to wait for one hour in the freezing cold and then hand them my $80 in exchange for pretzels to someone who will now go straight to the Florence Mall Food Court.
(1)Mike G.
Have been here twice and its good. The all you can eat ribs about killed me but what a way to go.
(4)Dean C.
Food was good and servers were friendly. The appetizers were a little over cooked but still good. Will visit again
(4)Alyssa I.
The service was okay, but they got our order wrong. Make sure to be very clear on your order.
(3)Liz C.
Hmm...what to say! First off, the service was amazing. Our server was helpful and always on top of things, So service is not a problem at all here. The alcohol was good too, and reasonable prices. The food on the other hand was another thing. The food was dry and just honestly run-of-the-mill, nothing special. It's a good spot to grab and a drink and watch the game, but in terms of a dinner, you may want to pass.
(3)Kim R.
I know this is a bbq joint, but I really wanted a steak and we were out with some friends and I ordered a steak. I ordered my steak medium and it came out well. The manager apologized and had the kitchen make a new one. Soon as I cut into the second steak, the manager apologized again and they made me a third steak. The third steak really was not worth the wait.
(2)Grace M.
Came here on a Saturday night- Got seated right away- but the waiter that seated us wouldn't let us sit in a booth, even though there was one open- She said "That's the only one we have left" and proceeded to tell us that it was out of rotation and what not. Little angry about that one which is why they lost a star- But when we did get seated, we had Blake. He was fantastic the whole time. It was the first time for us at the restaurant and he went over all of his recommendations and helped us through the whole ordering process. At first I thought it was a little pricey, but after we got our food, I saw that you really get a LOT of food for the price. I got the smoked chicken wings and my boyfriend got ribs. Both fabulous- Will be going back!
(4)Mark R.
Very disappointing meals last night ! Typically Smokey Bones has been consistently good with their food. My wife and I ordered take out last night. We ordered the baby back and 1/4 all white chicken. The baby back ribs had zero smoke flavor and tasted as if they were just baked. Very bland favor. The Chicken which was supposed to be all white but was all dark meat. Chicken had little BBQ flavor. We also ordered the salmon salad. The Salmon was well / overly done with again, little flavor. I did call and speak with the manager and he did make good on both meals with a IOU so we will try again.
(2)Dan T.
Service was great. The food however was terrible. We ordered the beer can chicken and the chicken was the size of a hummingbird. For $36.00 this was an absolute joke. First and last time we will visit this place. There are too many good places to go to in this area, to ever come back here...
(1)Alex H.
Went here for Mother's day last night and we were seated right away. But, upon being seated, we were not even acknowledged for almost 10 minutes. Two waitresses continued to pass us by over and over until we said forget it and we went and sat at the empty bar so we could be served. Another table was even seated almost right next to us, after us, and a waitress began serving them instead of us. I guess the server's in that section didn't need tips or were independently wealthy and could do without our money. Once we got to the bar though, everything went pretty well after that. The food was a B+ and the service was acceptable. Not sure that I will be going back here anytime soon unless it is for carryout with a coupon.
(2)Linda M.
I chose the pick two: 1/4 BBQ chicken and sliced smoked turkey breast -- the best. It came with 2 sides: broccoli and cinnamon apples for me. Leaning tower of chocolate cake with ice cream -- delicious too! I got to go back. Wished they had ribs -- not made of pork.
(5)Jay H.
Good place to have. $2.00 happy hour draft beer and socialize. The food is ok. Bit a little pricey, unless you have the $10.00 coupon off from Smokey Bone website. I usually come here after work with others. It's not one of my favorite place to eat, but it is close to my house in Florence, Ky Overall, just a place to have a beer. Overall, ok place to socialize.
(3)Matthew S.
After trying 2 other places and didn't feel like waiting for an hour at either place for a seat we got seated right away at smokey bones. The waiter took forever and the food was all right.
(2)S W.
Very good, the stew was unique and awesome. Had a Turkey Cuban sandwich with the stew. I like a place with BBQ sauce options on the table. They have a gluten free menu, but it's mostly meat. It's nice they have the menu.
(4)Rob X.
Use yiurr bone card and earn $$$$ and you can get free foodies Good place to watch games and enjoy Called and asked if they take reservations they said yes . Showed up and was told no we do not take reservations. Note to everyone they do not take reservations. I enjoy myself each time I go. Seems to be a place I go a few times a month. As long as they keep the service good I'll be back
(4)Michael H.
I finally ate here for the first time and can't wait to go back. Good drink prices (specials included $6 pitchers, $8 buckets, $3 22 ounce beers). Really good food at reasonable prices. We had a good seat to watch some football and enjoy dinner. The service was fine, although our server couldn't answer some questions about the menu. They also were out of beef brisket, so I went for the pulled pork.
(4)Rob B.
The food was pretty good. Had the smoked pork platter. It was a little dry. The biggest issue I had was waiting almost 15 minutes for the server to take our drink order. We ordered beers and water. Had to remind the server two more times after he brought the beer to bring the water. Food was out fast and was hot.
(2)Robert A.
My wife ordered a medium rare steak came back cold and almost medium well the baked potato was cold the dirty rice was overcooked I got Baby Back rib combo with 2 sides there is barely any meat on the ribs and I was missing a side didn't get any refund except my wifes dinner the service suck the waitress only came over 3 times this was our first and last time coming here
(1)