Loved this place growing up. However, the service has always been its Achilles heel, and this was no different. Came in with five others and waited 30 mins for food, two of which orders were not made correctly. Waitress was nice but just not on top of it. Good value for food, decent but not great burgers, and below service esp from kitchen.
(3)
Chrissy A.
90 minutes is how long I spent in Steak N Shake waiting for our food. 45 to get our drinks. I felt bad for our waitress Bc she was obviously new and was a teenager. It came to a point where her and the manager just hid in the back and avoided every table. People were walking out yelling it was sad. When our food came it was just all wrong, no sides what sides we got were messed up. One main fish didn't come. Shakes came out at the very end but were wrong. Just a mess. Sadly this place has been going downhill for sometime.
(1)
Bryan S.
So I have been to this location maybe 6 times over the past 2 years. This time it was late at night, went into work about 1130pm to handle an issue, then decided to stop by for a quick meal. I walked in and the sign said, wait to be seated, so I waited. The young waitress walked past me, without saying a word, and set down to finish her side work. Then she looked at me again and said "oh do you need a table?" uh yea. So she seated me at the 1st clean table, I counted about 6-7 dirty tables. After just a couple minutes a waiter came up to take my order, great, I order a DBL Steak Burger w/FF and a cup of chili. As I was waiting the young waitress that finally sat me was wrapping silverware and talking to her friends at the next table, no big deal. A couple of people walked in and the young waitress made a comment to her friends, don't make eye contact, REALLY! I know after a long shift all you want to do is get your side work done and leave. But seriously, dirty tables, ignoring customers, not good. So finally a waitress drops my sandwich and fries off, no chili, I ask her if I can get my chili. She says, I will be right back.Nope she wasn't. The waiter stopped by to see if I needed anything, maybe my chili, I told him to take the chili off the bill since I didn't get it. I grab a fry, they were cold,GREAT.Good news sandwich was hot and tasty. So I finish my sandwich and head to the counter to pay. I think the guy behind the counter was a management person. He asks me how everything was and I told him that I have had better. I told him to take off the chili since I didn't get it, which he did. Then he went on to blame the waiter because he was new. OK now, I am an easy customer, greet me with somewhat of a smile, sit me at a clean table, serve me what I ordered preferably HOT, check back with me once or twice and Im good. In conclusion: I have been in management in the restaurant biz,years ago. You cant really blame the employee for everything. If the manager on duty was out in the dining room they would have seen the dirty tables and they would be able to guide the NEW employee and provide proper training.I like going to Steak n Shake, but it seems this location needs some help.
(1)
Mary R.
I really wish I could give some of these local fast food restaurants a no star review. Service here is horrible, food takes forever to get to you, when it does get to you it's cold. They don't know how to ring up a meal. Every time I have gone in there I have been over charged. Again this is another one of those fast food restaurants I love, but I'll drive to Avon to get the good food and service I want.
(1)
Jodi B.
We stopped here because it said $4 meals and I love icecream n burgers. When ordering the Waitress said drinks were included. THEY WERE NOT. $1.79 times 5 and our bill was $10 higher than expected. Did the kids get kids drinks? Nope- full price charge. The fries were not good- like shoestrings. The burgers were good, comparable to Culver's (not quite as big) and the strawberry shake was made with strawberry syrup instead of real strawberries. And the payment phone app that gets you a free shake- didn't work. Overall, I felt very disappointed and ripped off.
(1)
Z M.
Smelled like a porta-potty mixed with vomit. There was trash all over the floor. Terrible service. Waited for over an hour for our server to enter our order while she argued with other servers and ate food at the servers' station.
(1)
Todd R.
Steak N Shake has long Indiana roots even though it is a national chain. It has served as a place that Grandpa takes you as a kid, late night drunk food as a young adult, and a cheap family breakfast as a parent. I am a fan of SNS because I can feed a family of four dining in cheaper than any other breakfast establishment - drive-thru or eat in. Yet, since everything is cheap, I always seem to order more stuff! C'est la vie. Last visit saw the chocolate chip pancakes! Highly recommend. They also make their eggs cooked to order and their hash rounds are very tasty with a little bit of country flavor. They also have breakfast sandwiches, but compared to the plated meals and especially the all you can eat pancakes, they are not a good value. However, when it comes to the drive thru, the breakfast sandwiches are very convenient, but I have never done the drive thru at this locale. Steak N Shake's service is cook to order so it is slow. Hard to believe, but the beef is actually raw before you order it, so it takes little while. And you can take my word for it that the eggs are actually in shells before they cook them, so serving them up takes a few extra moments than your average quick service place. The hot, hot food is well worth it. Especially for breakfast. I recommend eating in at this location for the service. Cheers!
(4)
Donna R.
The restaurant was moderately busy, and although it appeared to be well-staffed, we found poor quality food, and slow service. We were waiting for takeout, so we could see what was (or wasn't) happening behind the counter. No one seemed to be managing the workflow, and although everyone seemed to be doing something, they were doing it slowly. We had the chicken & guacamole sandwich, and a turkey bacon club, but neither one looked like the picture on the menu, and neither were flavorful.
(2)
Ashley K.
This is a very busy S&S. We visted a few times on stay in Indy. They never once got our order wrong, was always hot. Yes we had a long wait sometimes, but the staff was always busy doing what they needed todo to get orders out. They just get so busy they can't keep up. Friendly service aswell.
(5)
Keith R.
HAVE AGAIN: the bacon cheeseburger and chocolate shake were very good and satisfying. We had a very complicated order at the drive-through, but they were very polite and patient.
(4)
Kate D.
I was impressed that I got a really tasty vegetarian meal here, what with "steak" being in their name and all. I had the southwestern salad, hold the chicken, and it was really enjoyable and fresh. No limp lettuce for me! Their fries and chocolate malts are delicious as well. My only complaint is that all of their salads automatically come with some kind of meat on them, and the prices reflect this, but when you ask to hold the meat, the price stays the same. Now, this reflects such a trivial difference in price that I almost feel stupid for bringing it up, but a lot of other places have 'add chicken for $1' type deals, and something like that here would be great, too.
(4)
Marla B.
No mustard in sight, a neon green sort of pickle relish, and no hot coffee on the premises. Never had a steak n shake experience like this one! I mean, really, who runs out of mustard?? Usually a little slow, but this wait was ridiculous and we just wanted to get back on the road! C'est la vie I guess.
(1)
Jay B.
I hate giving a five star rating to a fast food place, but there is no way to get around it this time. On our way through town we stopped here to feed the kids. Even though the dining area was full, our waitress was friendly and efficient. Seems like she was also taking drive-thru orders. Our service was ridiculously fast. I was amazed. All four of us had different milkshakes and a different meal order. All of it was exactly as ordered and delicious. Again, amazingly fast. I checked the bathroom trying to find something to complain about. No luck, clean as a whistle. If only our hometown SS was this good.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Dessert Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : Free Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Joshua F.
Loved this place growing up. However, the service has always been its Achilles heel, and this was no different. Came in with five others and waited 30 mins for food, two of which orders were not made correctly. Waitress was nice but just not on top of it. Good value for food, decent but not great burgers, and below service esp from kitchen.
(3)Chrissy A.
90 minutes is how long I spent in Steak N Shake waiting for our food. 45 to get our drinks. I felt bad for our waitress Bc she was obviously new and was a teenager. It came to a point where her and the manager just hid in the back and avoided every table. People were walking out yelling it was sad. When our food came it was just all wrong, no sides what sides we got were messed up. One main fish didn't come. Shakes came out at the very end but were wrong. Just a mess. Sadly this place has been going downhill for sometime.
(1)Bryan S.
So I have been to this location maybe 6 times over the past 2 years. This time it was late at night, went into work about 1130pm to handle an issue, then decided to stop by for a quick meal. I walked in and the sign said, wait to be seated, so I waited. The young waitress walked past me, without saying a word, and set down to finish her side work. Then she looked at me again and said "oh do you need a table?" uh yea. So she seated me at the 1st clean table, I counted about 6-7 dirty tables. After just a couple minutes a waiter came up to take my order, great, I order a DBL Steak Burger w/FF and a cup of chili. As I was waiting the young waitress that finally sat me was wrapping silverware and talking to her friends at the next table, no big deal. A couple of people walked in and the young waitress made a comment to her friends, don't make eye contact, REALLY! I know after a long shift all you want to do is get your side work done and leave. But seriously, dirty tables, ignoring customers, not good. So finally a waitress drops my sandwich and fries off, no chili, I ask her if I can get my chili. She says, I will be right back.Nope she wasn't. The waiter stopped by to see if I needed anything, maybe my chili, I told him to take the chili off the bill since I didn't get it. I grab a fry, they were cold,GREAT.Good news sandwich was hot and tasty. So I finish my sandwich and head to the counter to pay. I think the guy behind the counter was a management person. He asks me how everything was and I told him that I have had better. I told him to take off the chili since I didn't get it, which he did. Then he went on to blame the waiter because he was new. OK now, I am an easy customer, greet me with somewhat of a smile, sit me at a clean table, serve me what I ordered preferably HOT, check back with me once or twice and Im good. In conclusion: I have been in management in the restaurant biz,years ago. You cant really blame the employee for everything. If the manager on duty was out in the dining room they would have seen the dirty tables and they would be able to guide the NEW employee and provide proper training.I like going to Steak n Shake, but it seems this location needs some help.
(1)Mary R.
I really wish I could give some of these local fast food restaurants a no star review. Service here is horrible, food takes forever to get to you, when it does get to you it's cold. They don't know how to ring up a meal. Every time I have gone in there I have been over charged. Again this is another one of those fast food restaurants I love, but I'll drive to Avon to get the good food and service I want.
(1)Jodi B.
We stopped here because it said $4 meals and I love icecream n burgers. When ordering the Waitress said drinks were included. THEY WERE NOT. $1.79 times 5 and our bill was $10 higher than expected. Did the kids get kids drinks? Nope- full price charge. The fries were not good- like shoestrings. The burgers were good, comparable to Culver's (not quite as big) and the strawberry shake was made with strawberry syrup instead of real strawberries. And the payment phone app that gets you a free shake- didn't work. Overall, I felt very disappointed and ripped off.
(1)Z M.
Smelled like a porta-potty mixed with vomit. There was trash all over the floor. Terrible service. Waited for over an hour for our server to enter our order while she argued with other servers and ate food at the servers' station.
(1)Todd R.
Steak N Shake has long Indiana roots even though it is a national chain. It has served as a place that Grandpa takes you as a kid, late night drunk food as a young adult, and a cheap family breakfast as a parent. I am a fan of SNS because I can feed a family of four dining in cheaper than any other breakfast establishment - drive-thru or eat in. Yet, since everything is cheap, I always seem to order more stuff! C'est la vie. Last visit saw the chocolate chip pancakes! Highly recommend. They also make their eggs cooked to order and their hash rounds are very tasty with a little bit of country flavor. They also have breakfast sandwiches, but compared to the plated meals and especially the all you can eat pancakes, they are not a good value. However, when it comes to the drive thru, the breakfast sandwiches are very convenient, but I have never done the drive thru at this locale. Steak N Shake's service is cook to order so it is slow. Hard to believe, but the beef is actually raw before you order it, so it takes little while. And you can take my word for it that the eggs are actually in shells before they cook them, so serving them up takes a few extra moments than your average quick service place. The hot, hot food is well worth it. Especially for breakfast. I recommend eating in at this location for the service. Cheers!
(4)Donna R.
The restaurant was moderately busy, and although it appeared to be well-staffed, we found poor quality food, and slow service. We were waiting for takeout, so we could see what was (or wasn't) happening behind the counter. No one seemed to be managing the workflow, and although everyone seemed to be doing something, they were doing it slowly. We had the chicken & guacamole sandwich, and a turkey bacon club, but neither one looked like the picture on the menu, and neither were flavorful.
(2)Ashley K.
This is a very busy S&S. We visted a few times on stay in Indy. They never once got our order wrong, was always hot. Yes we had a long wait sometimes, but the staff was always busy doing what they needed todo to get orders out. They just get so busy they can't keep up. Friendly service aswell.
(5)Keith R.
HAVE AGAIN: the bacon cheeseburger and chocolate shake were very good and satisfying. We had a very complicated order at the drive-through, but they were very polite and patient.
(4)Kate D.
I was impressed that I got a really tasty vegetarian meal here, what with "steak" being in their name and all. I had the southwestern salad, hold the chicken, and it was really enjoyable and fresh. No limp lettuce for me! Their fries and chocolate malts are delicious as well. My only complaint is that all of their salads automatically come with some kind of meat on them, and the prices reflect this, but when you ask to hold the meat, the price stays the same. Now, this reflects such a trivial difference in price that I almost feel stupid for bringing it up, but a lot of other places have 'add chicken for $1' type deals, and something like that here would be great, too.
(4)Marla B.
No mustard in sight, a neon green sort of pickle relish, and no hot coffee on the premises. Never had a steak n shake experience like this one! I mean, really, who runs out of mustard?? Usually a little slow, but this wait was ridiculous and we just wanted to get back on the road! C'est la vie I guess.
(1)Jay B.
I hate giving a five star rating to a fast food place, but there is no way to get around it this time. On our way through town we stopped here to feed the kids. Even though the dining area was full, our waitress was friendly and efficient. Seems like she was also taking drive-thru orders. Our service was ridiculously fast. I was amazed. All four of us had different milkshakes and a different meal order. All of it was exactly as ordered and delicious. Again, amazingly fast. I checked the bathroom trying to find something to complain about. No luck, clean as a whistle. If only our hometown SS was this good.
(5)