This is my 201st review. Out of every steak&shake I've been to, this place is the worst. I'd been in Indy all day, visiting someone at iu med ctr. Driving home I got the hankering for a burger, cheese fries and shake from s&s. From start to end, it took 35 minutes, the order was wrong, the fries were limp, and the shake was gross. I first went inside to use bathroom and perhaps order inside as the drive through window line was 5 cars deep. The floor in restaurant was sticky, and bathroom was dirty. There were grumpy looking people waiting on either food or to be seated, so I decided perhaps the drive through might be faster. Sitting 2 cars behind the 'order station', I figured this would take 10 minutes max to get back on 69 and be on our way.... 10 minutes later we pulled up to the speaker/microphone to see a cardboard sign with the word "broken" scrawled on it covered the apparatus. No ordering here...must wait to get to window. Well, we've already wasted 15 min so far, perhaps another 10? 15 minutes later we pull up to the window. Some how my order of 3 items got converted to 4. The person didn't have change enough to handle a 50 dollar bill. The fries were borderline warm, and not crispy, the shake tasted like burnt marshmallows, and I left without the 2nd order of fries that I apparently paid for (but didn't want) because they weren't ready yet. I would not recommend this particular steak and shake location, which is sad because I usually prefer s&s over most other fast food joints when you need something on the go. Clean up or close up.
(1)
Emmanuel M.
This place is terrible. We stood there like dopes waiting for a table. Waiting when half the seats were empty and there were numerous employees standing around. If I didn't know any better I'd swear we were ignored because we were an interracial couple and there was not one African american in the building. We ended up walking out without ever getting seated. Avoid like the plague.
(1)
Shane H.
Went through the drive-thru at around 10:30pm on July 4th. Flat out awful! Shake machine was down. So is it just Steak n' ______? Ordered a turkey sandwich and steak burger combos. Took over 20 mins to get it and it was still wrong. Missing an order of fries and the wrong dressing for the salad. Had to go in and get it and the fries were cement sticks anyway. Competence at an all time low.
(1)
Matt G.
Desmond was a great server, very fast and polite. The entire restaurant staff was polite to each of the parties they were serving - very impressive.
(5)
Peter P.
Average Steak N Shake right off the highway. A good place to pop in for a happy hour (2-4 PM) milkshake for the final stretch back to Indy.
(2)
Kerri J.
I don't go through the drive thru to "park and wait." Especially when there is no one behind me. Explain to me why this is necessary?
(2)
Lara S.
Every Time we visit Steak 'n Shake here in Anderson something is wrong weather it be our food, shakes, or even just our pop. Have to wait 20 in line at the drive through. Then the food is wrong. I'm about to give up on this place even if it's one of our favorite restaurants.
(1)
Tim W.
Been hearing about Steak N Shake for years... supposedly they are coming to CA?? We'll see!? This location was across the street from our hotel. I had the Frisco Melt........... delicious!! Fries... delicious!! Also tried the 99 cent breakfast tacos a couple mornings. Egg & Potato and Bean & Cheese... good for a quick and cheap breakfast on the road! This place has good burgers, or maybe they just taste better when you don't have the place around the corner from home!? Probably a good thing they don't have Steak N Shake in CA. I would probably eat there too often! Open 24 hours too!
(5)
Crystal M.
Usually ANY Steak and Shake is well done --you get your usual and it is the same anywhere. This one needs to find a new cook. Ordered a Guacamole Steakburger. Got a dab of avocado (not guacamole) and a small Steakburger with no lettuce and tomato, barely any fries. The service was good and the cherry Coke was good. There were few people there at peak dinner time. Should've been our first clue. We walked out saying the same thing--worst Steak and Shake we'd ever been to. Skip this one! They only get star for the servers and fast check out.
(1)
Kim W.
Nasty food I ever ate. Cold hard fries burger cold. Ordered a burger that included lettuce tomato etc it was plain.
(1)
Kara P.
Went inside to order 5 shakes to go. Waited at the counter for 6 minutes and no one acknowledged us. I asked the serving staff if anyone was working the counter. They looked confused. Finally someone came to the register and looked at us, no smile or greeting. 30 minutes later and we still don't have our shakes!!! Will never come back to this location.
(1)
Bryce L.
I love Steak 'n' Shake but by far the worst one in the entire chain. They are continuing their record of mistakes and blatant disregard of pride in their service. The streak continues with not getting my order correct 8 times in a row and still going strong! Drive through or dine in they are bound to mess it up! I only come back because, as a whole, the company has great food with many choices I like. After I went with someone who found a fingernail in their shake I will no longer allow their streak to grow.
(1)
Lucy H.
This is another chain I don't have a lifelong connection to, since I'm not from around here; the food is okay, but not really my cuppa. The breakfast skillets are quite tasty, though, and not served with tiny potato shreds that they want you to think are fries.
(3)
Tom M.
While I do enjoy Steak and Shake, the atmosphere and service seems to be uniformily mediocre at all locations. The dining area is overcrowded even during slow periods. People who work at S&S are universally detached and disinterested. I've never actually seen a S&S that had a clean floor. Yet I still go here to eat sometimes because the food is decent. I like the 3-way chili, better than Skyline IMHO. The burgers beat any of the fast food chains by a mile. I just wish the dining area was cleaner and the service staff actually cared.
(3)
MaryLou D.
Steak and Shake=Food coma. Shoestring french fries, great fast-food steak burger, delicious beef soup, perfect-tasting chocolate malt (MALT, not shake). How can a fast-food chain be this good? And they're open 24 hours! And why aren't they in California? 8/25 2:30 AM: I was at a cousin's till after 2 AM visiting and reminiscing and was hungry when I got back to the motel area so I swung back in here and just got a bowl of beef veggie soup and a single steakburger. Both were just delicious. I do not eat hamburgers. I have had three hamburgers this past week. Help! 9/2 I just wanted a light dinner so I stopped in here again at 10pm (hey--it's right across the street from my motel) and decided to try their "5-way chili"--chili over spaghetti with cheese and onions on top. Good decision! It was delicious! So I ate for under $5 (well, $6 with tip). I'm happy.
(4)
Brady L.
Steak N Shake has delicious food. My favorite? Chili 3 Way and french fried with cheese. All of the food I've ever had hear has been fantastic, not to mention the amazing milk shakes they offer. If you get a chance, try out the Cookies N Cream shake. It's to die for!
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dessert Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Very Loud Alcohol : No Outdoor Seating : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Joe I.
This is my 201st review. Out of every steak&shake I've been to, this place is the worst. I'd been in Indy all day, visiting someone at iu med ctr. Driving home I got the hankering for a burger, cheese fries and shake from s&s. From start to end, it took 35 minutes, the order was wrong, the fries were limp, and the shake was gross. I first went inside to use bathroom and perhaps order inside as the drive through window line was 5 cars deep. The floor in restaurant was sticky, and bathroom was dirty. There were grumpy looking people waiting on either food or to be seated, so I decided perhaps the drive through might be faster. Sitting 2 cars behind the 'order station', I figured this would take 10 minutes max to get back on 69 and be on our way.... 10 minutes later we pulled up to the speaker/microphone to see a cardboard sign with the word "broken" scrawled on it covered the apparatus. No ordering here...must wait to get to window. Well, we've already wasted 15 min so far, perhaps another 10? 15 minutes later we pull up to the window. Some how my order of 3 items got converted to 4. The person didn't have change enough to handle a 50 dollar bill. The fries were borderline warm, and not crispy, the shake tasted like burnt marshmallows, and I left without the 2nd order of fries that I apparently paid for (but didn't want) because they weren't ready yet. I would not recommend this particular steak and shake location, which is sad because I usually prefer s&s over most other fast food joints when you need something on the go. Clean up or close up.
(1)Emmanuel M.
This place is terrible. We stood there like dopes waiting for a table. Waiting when half the seats were empty and there were numerous employees standing around. If I didn't know any better I'd swear we were ignored because we were an interracial couple and there was not one African american in the building. We ended up walking out without ever getting seated. Avoid like the plague.
(1)Shane H.
Went through the drive-thru at around 10:30pm on July 4th. Flat out awful! Shake machine was down. So is it just Steak n' ______? Ordered a turkey sandwich and steak burger combos. Took over 20 mins to get it and it was still wrong. Missing an order of fries and the wrong dressing for the salad. Had to go in and get it and the fries were cement sticks anyway. Competence at an all time low.
(1)Matt G.
Desmond was a great server, very fast and polite. The entire restaurant staff was polite to each of the parties they were serving - very impressive.
(5)Peter P.
Average Steak N Shake right off the highway. A good place to pop in for a happy hour (2-4 PM) milkshake for the final stretch back to Indy.
(2)Kerri J.
I don't go through the drive thru to "park and wait." Especially when there is no one behind me. Explain to me why this is necessary?
(2)Lara S.
Every Time we visit Steak 'n Shake here in Anderson something is wrong weather it be our food, shakes, or even just our pop. Have to wait 20 in line at the drive through. Then the food is wrong. I'm about to give up on this place even if it's one of our favorite restaurants.
(1)Tim W.
Been hearing about Steak N Shake for years... supposedly they are coming to CA?? We'll see!? This location was across the street from our hotel. I had the Frisco Melt........... delicious!! Fries... delicious!! Also tried the 99 cent breakfast tacos a couple mornings. Egg & Potato and Bean & Cheese... good for a quick and cheap breakfast on the road! This place has good burgers, or maybe they just taste better when you don't have the place around the corner from home!? Probably a good thing they don't have Steak N Shake in CA. I would probably eat there too often! Open 24 hours too!
(5)Crystal M.
Usually ANY Steak and Shake is well done --you get your usual and it is the same anywhere. This one needs to find a new cook. Ordered a Guacamole Steakburger. Got a dab of avocado (not guacamole) and a small Steakburger with no lettuce and tomato, barely any fries. The service was good and the cherry Coke was good. There were few people there at peak dinner time. Should've been our first clue. We walked out saying the same thing--worst Steak and Shake we'd ever been to. Skip this one! They only get star for the servers and fast check out.
(1)Kim W.
Nasty food I ever ate. Cold hard fries burger cold. Ordered a burger that included lettuce tomato etc it was plain.
(1)Kara P.
Went inside to order 5 shakes to go. Waited at the counter for 6 minutes and no one acknowledged us. I asked the serving staff if anyone was working the counter. They looked confused. Finally someone came to the register and looked at us, no smile or greeting. 30 minutes later and we still don't have our shakes!!! Will never come back to this location.
(1)Bryce L.
I love Steak 'n' Shake but by far the worst one in the entire chain. They are continuing their record of mistakes and blatant disregard of pride in their service. The streak continues with not getting my order correct 8 times in a row and still going strong! Drive through or dine in they are bound to mess it up! I only come back because, as a whole, the company has great food with many choices I like. After I went with someone who found a fingernail in their shake I will no longer allow their streak to grow.
(1)Lucy H.
This is another chain I don't have a lifelong connection to, since I'm not from around here; the food is okay, but not really my cuppa. The breakfast skillets are quite tasty, though, and not served with tiny potato shreds that they want you to think are fries.
(3)Tom M.
While I do enjoy Steak and Shake, the atmosphere and service seems to be uniformily mediocre at all locations. The dining area is overcrowded even during slow periods. People who work at S&S are universally detached and disinterested. I've never actually seen a S&S that had a clean floor. Yet I still go here to eat sometimes because the food is decent. I like the 3-way chili, better than Skyline IMHO. The burgers beat any of the fast food chains by a mile. I just wish the dining area was cleaner and the service staff actually cared.
(3)MaryLou D.
Steak and Shake=Food coma. Shoestring french fries, great fast-food steak burger, delicious beef soup, perfect-tasting chocolate malt (MALT, not shake). How can a fast-food chain be this good? And they're open 24 hours! And why aren't they in California? 8/25 2:30 AM: I was at a cousin's till after 2 AM visiting and reminiscing and was hungry when I got back to the motel area so I swung back in here and just got a bowl of beef veggie soup and a single steakburger. Both were just delicious. I do not eat hamburgers. I have had three hamburgers this past week. Help! 9/2 I just wanted a light dinner so I stopped in here again at 10pm (hey--it's right across the street from my motel) and decided to try their "5-way chili"--chili over spaghetti with cheese and onions on top. Good decision! It was delicious! So I ate for under $5 (well, $6 with tip). I'm happy.
(4)Brady L.
Steak N Shake has delicious food. My favorite? Chili 3 Way and french fried with cheese. All of the food I've ever had hear has been fantastic, not to mention the amazing milk shakes they offer. If you get a chance, try out the Cookies N Cream shake. It's to die for!
(4)