I do not like this restaurant, the boneless wings are ok but there is nothing special about them. They are probably frozen and then deep fried. The bone in wings have no beading and are not that good either.. for good wings go to hooters... this place should be ashamed of themselves for just crappy wings.. The restaurant is very loud... not pleasing at all..
(2)
Far K.
Got a veggie sandwich. It was pretty bland, but decently priced. The customer service wasn't so good, felt like I was being ignored the entire time. And it took a while to get my food to come out. The interiors are just a basic bar-diner theme. Good for families.
(2)
Kayla K.
I wasn't impressed with my meal, I ordered the chicken ranch burger but the burger that came did not have ranch... so i asked for some and everything was fine, not a big deal. Idk if i would take my friends here again. Nothing stoodout :/ eh
(2)
A A.
Not pleased lately with bww. They have made several changes that do not appeal to me as a customer. When they changed the burger patty from a great juicy burger to the shoe leather they server now, I was mad. If you ask them to cook the burger medium, they won't!! Why not??? Every other place asks you and then prepares it the way you want it. The next problem I have is they switched from the best tasting soft drink "COKE" to the garbage that they serve now. I'll give you a hint it starts with the letter P. On a good note I love their wedges, soft pretzels and cold beer.
(1)
Dinah T.
Had a taste for wings and wanted to see the Chicago Bears play their last game for the season. This is our first time in this location. It was your typical Buffalo wild wings establishment, the same food and drinks. When we entered the place, we are able to be seated right away by the host. This location has an open space for the dinning area and on the other side was the bar area. I couldn't really see what the bar area looked like because there was a half wall and a wall full of TVs. No matter where you're sitting, you will have a good view of a TV for sure. For chain restaurants there all the same so when we go, service would stand out, if any. I have to say on this Sunday lunch with the game on, our server Ashely was great. I was very impressed on how friendly and attentive she was throughout our dining experience. She made sure we had our drinks and asked how are food was tasting. I even asked for an order of cheese wedge fries after we ordered and it came out pretty quick with our meal. A star is lost because I felt like they didn't have the heat on or they left the front doors open. Yes I was cold but I didn't want to wear my winter jacket when eating. And I couldn't see the bar area so I wasn't sure if I wanted to sit there or in the dinning area. Overall a good experience, food was fine. We ordered our typical traditional wings, I split sauce of a small order of 10pcs of mild and teriyaki. Corn dogs and potato wedges with chipotle sauce as appetizers. Hubby gets garlic Parmesan boneless wings 20 pcs. He ordered a beer and I ordered the hooch cocktail which was ok. I'll come back here if I'm in the area.
(4)
Arvindram R.
One of our groups casual hang-out spot on a tuesday evening, obviously coz wings are cheaper ! The main concern is usually their consistency sometimes they are really great sometimes pure bland so I guess they also have their off days like all of us. But overall a cool place to hangout and try some new flavors off the hook, my favorite is Thai curry, lemon pepper and garlic parmesan. Go for it once a while..
(3)
Nick S.
Well. This was my second time writing a review here. So a few things..... Positives : As usual good atmosphere. It's 60 cent boneless wings. I have never seen this bartender before. Name is Stephanie and she likes to smile a lot. Which is awesome. Very friendly. Tall Budweiser for 3.75? Priceless. Negatives : my wings were not hot. I am sure that the high amount of people here had something to do with it. 4 stars. I am full. Burp.
(4)
Michelle C.
We all just tried the flatbread chicken cesar for an appetizer & it was sooo yummy, for linner(lunch/dinner) we had Angry orchard peach grilled chicken sandwich, definitely try this! The flavor of the month--angry fiery apple wings, think of a spicy caramel apple the food was hot and timed appropriately!
(5)
Jaclynn B.
Food is good but the service was horrible !!!! I had to ask for something I wanted like 4 times before someone actually brought it to me . Our waitress looked like she hated her job and was rude ! Never going back to that Buffalo Wild Wings again
(1)
Neal M.
Received a 25 dollar gift card for Xmas and decided to do Carry Out this past Sunday for the hawks game. Simply put, The good.. I like the flavors of the sauces, you can tell they put a lot of time into perfecting them. The bad.. THE COST 15 ala cart wing order is 15.99. Really 1.00+ per wing? Ordered two of these (15 piece orders and a large frie) for a few people stopping over. 5 of us ate them in all about 10 minutes. They were good, but they are ridiculously overpriced.. Almost 38 bucks for 30 wings and fries and we all wanted more.. A great deal with the gift card, without it, no way. Wingstop is just as good if not better, and 20-30% cheaper. These are just wings, why are they so expensive? Obviously we are paying for the overhead and staff of the big restaurants and corporate greed.
(2)
Genevieve L.
I've never had to wait so long for fried food. Our server was really nice. She took our order and brought our drinks. Unfortunately, there seemed to be a hold up in the kitchen. We waited about 40 minutes for our food. And when it finally came, one order was wrong. Ironically, when they corrected it, it took a minute. Odd... On the plus side they have this new person walking around ho gave us a free cheese curd to tide us over. Thanks experience captain. You're the only reason this review gets 2 stars instead of 1
(2)
Bella W.
The wings aren't as good as I expected, but sometimes I crave it so that's the only reason I go to bww, but I'll probably go to a different location. It took awhile for my friend and I to be greeted, and they had to finish up their personal conversation before assisting us. We had to wait to be seated, then awkwardly wait until someone came around with the menus. Our waiter wasn't rude or anything, I mean she was ok, but she didn't seem like she cared that much either. I'm wondering if bww has low standards when hiring their employees, cause it's not the first time the waiters acts like whatever.
(2)
David A.
Was there with a couple of buddies to watch the Bulls game and although they have a bunch of TVs, they were on the small side by today's standards. Service was OK but the wings were really tiny with not much meat on the bones. Beer was cold. Pricing seemed a little high for the atmosphere and food quality provided.
(3)
Vikki Y.
The only reason why I am reviewing this specific BWW is because of the service!!!!! My BFFL and I came here after spending the day shopping and the service was AMAZING!! I have never had such a wonderful server- so much so we even commented about her to the manager. The things she was great at: 1) She was friendly but not chatty (I don't like servers who want to know my life story) 2) She brought us drinks and food on time 3) She asked if we needed anything but she never "hovered" 4) She made sure our drinks were ALWAYS FULL and even brought out additional drinks when ours were almost done 5) She was timely and did everything with a smile. We definitely made sure she was over-tipped because service like that is RARE!! The chicken was also yummy and just the right balance with the sweet pops! (not soda)!
(5)
Chip G.
Seated right away. Ordered cheese curds ( good not great) they were brought along with our drinks within 5 minutes. I ordered the Korean BBQ sauce it was really good little bit of a zing but not real hot, great with the ranch and carrots they give you. Son ordered boneless ( I had origins) he loved the teriyaki Korean was a touch to hot for him. Oh well left overs for tomorrow. All in all good. Our server Nancy was very attentive and soda was refilled as soon as it was low.
(5)
Moise K.
Surprised the rating for this place is not 5 stars and that's possibly because we get premium service. Me and my boy made it an habit to eat here every Tuesday for bone-in 60 cents wings. Stephanie is our server and every time we sit by the bar. When eating hot and spicy wings, water refill is crucial to a successful BDUB experience and that's exactly what we get here. Definitely recommend sitting at the bar for quicker and proactive experience. Tell them Mo sent you .
(5)
Bob R.
March Madness at Buffalo Wild Wings is about as good as it gets. TVs everywhere and lots of screaming raving fans. We went in the middle of the afternoon today and avoided the crowds at night. And, yes, it can get very crowded with a very long wait there. After not eating all day, we were hungry by 3:30 PM. We ordered 18 wings, 6 each of Asian Zest, Carribean Jerk and Hot. We also had celery and carrots, french fries (not the ones with salt and vinegar) and cole slaw. The food was good. After not eating all day, we gorged ourselves. They have those electronic game pads there where you compete on trivia questions while the questions and results are posted on TV sets overhead. We tried it and quickly realized we were competing with the people at the table next to us. That was an added benefit and some unexpected fun. My only complaint was the service was not up to snuff. Oh, the hostess and the servers were friendly and helpful. But, once we placed the order, our waitress disappeared. People who entered the restaurant after we did were served long before we were. When I finally did see her and tried to wave her down, she nodded in acknowledgement and came out with our food. So, my question is, how long did it stay under the heat lamps? But, even with the not so great service, we did have fun and enjoyed the food.
(4)
Cornelius J.
On March 26 a buddy and I met up there to have dinner. It's fine that there's a line for a table during March madness week. But when you have folks standing 20+ minutes in line and watch friends of the host seat their them ahead of people line it leaves a bad taste in your mouth. I won't dine here again.
(1)
Manish H.
Worst service ever, unlike other Buffalo Wild Wings that I've been to. Had to chase down my server Katie for taking my order, getting me dipping sauce and giving me the check. All this while the Server Captain was making rounds comfortably ignoring me and my wife. Won't ever come back to this location.
(1)
Dorothy P.
I remember the good ol' days when my friends and I would go to B-Dubs, grab some wings smothered in sauce as hot as you could stand, and hang out for some laughs. I'm not sure if I've just outgrown this wing mecca or if this particular location just stinks. My coworkers and I went here for lunch one day in order to satisfy a craving for junk food, and junk is exactly what we got. It was fairly busy for a weekday but not too bad for a lunch rush, if you ask me. There were 8 of us, and the service was t-e-r-r-i-b-l-y slow. Mind you, this location is smack dab in the middle of an area of Schaumburg that is chalk full of offices, so it sort of baffled me that they waited on our table like we were a bunch of Sunday drivers with nothing better to do. Most of us got boneless wings, covered in a variety of sauces. The parmesan garlic and the mango habanero sauces were extremely salty (salt lick's got nothin on these, yuck) to the point that I couldn't finish any of my lunch. Their fries are alright, but nothing to write home about & certainly nothing to come back for. We wolfed down our food (begrudgingly) and then sat around and waited for our check (and waited and waited). An hour and a half for glorified fast food kid's lunch...no thank you. With a plethora of options around our work, you can bet your sweet booty that I won't be making it a point to come back here again.
(2)
David T.
Can't go wrong with BWW! There's nothing bad I can say about any BWW I have ever been to, that's a lot, great wings, beer selection, sports and cool people.
(5)
Amy P.
Wow. It's really sad and unfortunate that just because the BWW franchise is a cash cow, they feel that the guest experience does not matter. Every review is true, this team and management does not care, at all about the guest experience. Listen up BWW - you can only last for so long on what the creators built for you and at some point, you're going to have to TRY.
(1)
MeLissa H.
So-so food. BBW isn't my favorite chicken place and the noise level really makes conversations hard. But the staff here was really good even though we had a long wait. Our server did take awhile to get back to us with our food and other requests but he was pleasant and accommodating.
(3)
Danny M.
We came here with a party of 6 after going to Woodfield on a Wednesday night. Surprisingly, the place was pretty empty and we were seated right away. As soon as we were seated, a lady walked around handing out free samples of the Spinach Artichoke Chicken Flatbeard. It was amazing, so we decided to order it. This was probably the best thing we had here! We all ordered a bunch of wings with different sauces to share. Our food took forever to come out and this place was empty for the most part. When we finally got the wings about 20 minutes later, they were all cold. Our server was inattentive for the most part and he got our order wrong on multiple things, so idk if this had to do with all our wings being cold. My favorite wing sauce from here was the Mango Habanero. I normally love the Parmesan Garlic, but it was pretty bad here...
(2)
Kelly M.
Seriously sucky location. The staff was lacking and the food was criminal. We ordered a salad with grilled chicken and it arrived fried. Sent it back, and the cook decided to include a chunk of the romaine lettuce stem in the salad. It was either lazy or downright vindictive, either of which is not acceptable.
(1)
Julie Y.
I love wings... For some reason I've never had a pleasant experience at any of these locations
(2)
Rawlins R.
This is the normal Buffalo Wild Wings. We usually come here on Friday's during work for lunch. Recently they have been asking if we want to sit in the "stadium" seating section. I don't know why but this is just an area with high bar stools at tables. For the most part service here is just about average. The one thing that they do know how to do is to get you to use your stamp card. For every time you come during lunch you can get a stamp that will eventually add up to something free. I never do it because I don't come that often. I always get the Jerk Chicken Sandwich. This is really good and always taste the same. The only thing that is hit or miss is the size of the chicken you get. This and a side of fries never fills me up but its a little too expensive to add anything more to my lunch menu.
(3)
Jackie B.
Before the Hawks game started I decided to pick up wings. Ordered on-line because I thought it would be faster. But I was wrong...I was given a pick up time of 8 but wasnt ready till around 8:15. Staff memeber didnt seem to really care...the staff seems to cluster up and talk amongst themselves ..this is from what I saw as I had nothing else better to do while I waited for my food. Ordered 3 large order of wings...mixed sauses and 3 large orders of onion rings. When my order was finally ready...the server opened the boxes to show me my ordered...the order of onion rings was very small...maybe 5 rings for a large at a steep price...I said something along the lines of...are you sure that is a large order and I was told...thats what I said didnt I. Well...at this point I wanted to say..keep your food and credit me back my card.... hindsight I should have. I got the wings home and the sauses were wrong...no hot wings anywhere to be found...yes the serve did show me the wings but by looking at them I could not tell what was what... after spending a hunk of change on some wings and rings...and not be satisfied... I will never stop at this location again. Rude staff...poor service and sub-par kitchen...
(1)
Rolando N.
Went in yesterday. I went to the restaurant in Bogota, Colombia. And we loved it. Here is more of a sports bar. Ok. No biggie. Wings were ok. Sauces were ok. Ok craft beer selection too. It would have been a good review if the server would not of kicked us out by putting the check on the table. Ok. I get it. If the place is busy they put the check on the table and usually tell you that the check is there and that I can take my time (they lean pay and leave because we need the table). But this time the place was empty. No reason for the server to be rude. AND he was flirting with the girls sitting next to us. So his attitude was towards us. I paid. Left a crappy tip ( I usually leave 20% bit this time I left 5%). Not coming back. My wife said f$#^?! This place. We were having our second beer and planning on dessert. The left the check, didn't say a thing. So we left. Again. Food was ok. And the service too until the whole check and "pay and get out situation came along"
(2)
Deidra C.
Let me start off with, I was skeptical of going to this BWW because of some of the negative reviews! I'm happy that I did give this location a chance because my experience was GREAT!!!! One of my friends and I met up at BWW around 845pm Tuesday 11-25, we walked right in and sat in the bar area our waitress Stephanie came right over with a smile taking our drink order. Drinks arrived at 852pm then we were ready to order some wings and 15 mins later 907pm poof wala our food arrives and it was hot/good/deelish!!!! Yes I was timing this and checking for everything because I believe in reading reviews and the power of good service!!! We ate, talked had some more drinks and even ordered carryout orders!!!! Stephanie was very helpful,nice and kept checking on us. There was also two other employees that checked on us I think they were managers and they were nice as well!!!
(5)
BB C.
So I haven't actually eaten in the dinning area. I have ordered take out a few times, but this is the first time I myself picked it up. The girl behind the counter was on her game. She charged me, and although my order wasn't ready. I easily waited for my order. When it did come out, she did checked my food to make sure it was what I ordered. Then gave me silverware as well. The food was great and hot when I got to my destination. Kudos to the take out gal. ;)
(5)
Ryan M.
KCCO!!!! the beer is delicious
(4)
Pari P.
Buffalo Wild Wings finally comes to Schaumpton! I have been waiting for this day to arrive ever since I got word that about the new location. The addition just made the village of Schaumburg better for good eats. The Schaumburg location is set up differently in comparison to the other BW3s that I have been to. Because of the surrounding area of corporate offices, there are plenty of seating for 2-4 people. This is perfect for a quick lunch if you are in the area. They even have a promotional punch card for frequent diners during lunch time. The location is very spacious so seating for a group of coworkers for lunch or afterwards to watch the game won't be a problem. Although there is a lot of competition in the area of excellent places to eat, I anticipate plenty of traffic on Tuesdays and Thursdays for their weekly wing specials. There were two errors with the order that were quickly corrected. One downside was that the wings were a little cold when they arrived. These are minor issues to me since the location is new and they are still working on getting their mojo together. It won't stop me from eating 24 wings by myself and enjoying their Caribbean Jerk, Hot BBQ, Parmesan Garlic, and the new Jammin' Jalapeno sauces. Besides the minor hiccups, this BW3 will find it's groove shortly.
(4)
Melissa A.
I normally don't like wings but I don't mind eating here now that Bdubs offers boneless wings for the lazy (in my case) or people who hate getting messy. They offer a great lunch special: 8 wings+ fries for under $8 (there's also a 12 wing plus fries option). This is great on your wallet but not so much on your figure. Sorry but you can't have it all! Isn't like a b? I got half of my wings with chipotle bbq and the other half parmesan garlic. The chipotle bbq was by far much better than the parmesan garlic. It was a dry rub that packed a lot of punch in each bite, mainly a good smokiness. They also have a ton of TVs playing a billion different games/sports. Today there was the world cup, basketball, sand football (which I never knew existed ha), women's volleyball, and outrigger racing (not sure what if it's called racing lol). Good food and quick service, you can be in and out within an hour on your lunch break.
(4)
Taylor W.
Good wings! Friendly bar staff-Steph is great! Love the trivia games and sports watching of course. Nachos were good too. Love to go on regular basis.
(4)
Sarah S.
Buffalo Wild Wings comes to Schaumburg!!! My coworkers and I had been waiting for BWW to open since we saw it was coming in a couple of months ago. And at long last, they opened yesterday! Woohoo! I went with my friend for dinner tonight. We were surprised the parking lot was so full, eek! Pro-Tip; Tuesday Wings Day = Wings are 45 cents each! A good deal if you ask me! There were wayyyyy too many workers but I'm sure that's because they just opened. I'm hoping there won't be so many extra people just hanging around once things get moving at this location. Our server was super nice, beyond attentive, very friendly. All of the workers seemed really happy to be there and friendly. Apparently they can play some kind of trivia game for you on your TV, I have to try that next time. This location has tons of TVs everywhere, I'm sure a great place to watch games. I haven't really tried any of the appetizers here so we went with the garlic deep fried mushrooms. They came with some ranch and were super tasty! Nomnomnomz. We also got 24 wings to share---12 of which I couldn't eat because my poor weak taste buds can't handle the spice. We tried the Salt & Vinegar which neither of us had had at BWW before and I was pleasantly surprised! The seasoning truly tasted like salt & vinegar chips. We also got 6 of the Parmesan Garlic which for me pushed my mouth to the limit! But the flavoring on the wings was oh-so-good! Loved them. Great service, great food, great atmosphere. I'll definitely be back! The question now is----Do they deliver!? We are always trying new places for wings for our weekly Beer O Clock at work!
(4)
Ericka L.
Came here for a quick lunch and was happy with my experience. Since I wasn't familiar with the sauces a sauce expert came over to help me determine which one I'd like on my wings. I was able to try them all (using french fries, yum), and ended up with my two favs - asian and honey BBQ. The wings were tasty and I really liked their fries so next time I'm looking for a wing spot for lunch we'll come back here.
(4)
Edmond L.
Stopped in for lunch, texted my friend at 11:55am to ask what he wanted to bring back for him. I placed my order with a server about 5 min later, (server was prompt and polite). I started to grow impatient cause I was starving. I looked at my watch and it was almost 11:30 and my food didnt arrive yet and my server was nowhere to be seen. If your profession requires you to deep fry chicken and add sauce and you cant accomplish that simple feat you have to rethink your life.We only get a lunch hour and your inefficient time frame does not work with my lunch schedule. I do not recommend going there for lunch.
(1)
Joe T.
Wings were cold. Management was very annoying. Food is served on paper plates. Fries didn't taste good. Sauce is the only thing that saved my food.
(1)
Amira C.
We were a party of two having a lunch date and we decided to stop by Buffalo Wild Wings for their .60 traditional wings. We arrived at around 1pm so the restaurant was fairly empty and the upside to coming during 1pm is that our wings came out hot and fresh! (We waited for less than five minutes)We were seated outside so I think the server forgot about us a couple of times. No worries because she was kind and polite. The manager as well stopped by and asked if we were doing well. The wings were delicious but fairly small. I would stop by this location again.
(4)
Joe F.
We've been to this location many times and it almost never disappoints. Even though it's a little further away from my place, I prefer coming here because the customers are classier and more considerate to others than their counterparts at other locations. There's only one bum waiter in the bar area other than that all wait staff is awesome. Even the food seems better prepared at this location than its counterparts.
(4)
Lejla P.
Foods okay. They don't know how to make drinks though, there's no alcohol in them. Rip off.
(2)
Nashmia T.
Came here with the wifey and ordered two Apple Martini's which came out half full. Upon telling my server, he called the manager who told me that it was the only size they were allowed and she could add more mixer in it and no more alcohol. Seriously???? I guess i see why there are only two stars rated for this location. I am never coming back!
(1)
Alejandro S.
Manager at front with a smile . Hostess with a smile , server with a smile all you need is wings and a beer
(5)
Aldo D.
I have frequented this location on more than one occasion, and every time the service is top notch. However, the food experience has left me slightly disappointed. It seems like Buffalo Wild Wings (Sorry, not calling this place B-Dubs) is in the process of cutting back to save a buck. That is, the portion sizes have gone down. Whereas you used to be able to get a set amount of wings, now they come based on "weight." So instead of ordering 12 wings, you'll get the "equivalent of 10," which naturally comes out to less than the 12. Oh, and you're paying more now despite no changes in the quality of the meat. (You can still order a select amount of wings on Tuesdays and Thursdays for their specials, though.) The cutting back isn't just restricted to the wings. I've noticed that my side orders have shown up with less food, and I get less sauce now in my orders. And once again the prices still go up. I understand that companies have to occasionally raise prices to keep a profit, but this seems like all taking and no giving back. Thankfully, the service here is usually excellent, which keeps me coming back. However the reduced portion sizes for what I pay may make me think about different choices for wings in the future.
(3)
Amir L.
Ok start off with the pros .. The brand brings delicious wings to the table!! Great food and a consistency you get in most locations! Except this one, this location, the entire crew Constantly seems over whelmed and not trained properly for high volume or normal volume . I decided to write this review because I made an order for pick up and I was on hold for over 5 minutes at 11 am. I hung up and called back and was pit on hold for another 5 Minutes. I took it as a sign and decided not to give them my business today and write this review instead . Poor job bdubs!!
(2)
Rencie H.
This is our 2nd visit here and I am quite disappointed. Their bloody mary is very lacking with the vodka AND they ran out olives!! What's a Bloody Mary without the olives? Our waiter, Jeremy, barely checked on us and when I mentioned the lacking Bloody Mary to him, he did offer another drink while stating that olives and vodka aren't a big deal. Ummmm... Okayyy... Anywho... Next. The wings are good of course but because it was so cold in the dining area, our wings got cold in less than 5 minutes. We asked Jeremy if there was anything he could do about the lack of heat since we planned on being there for at least another 3 hours to watch the UFC fight, here was his response: "We keep it cold because us servers will sweat if the heat were on. Look around, we're very busy!" REALLY? WOW! I looked around to find every customer wearing coats... And servers wonder why some get small tips. I'm usually a very generous, but Jeremy is lucky if he gets 5%! Get it together BWW!
(1)
Ashley S.
Finished watching the Bears game here and had so much fun, we decided to stay and watch the Packers. Obviously they had every game you could possibly want to watch on, and the staff was really cool and very fun! Kind of made me want to get a job there....Kind of.... Since it was the first game of the season, they had a real party set up. There was games and prizes (which we won) and wings and beer and football and trash talking and coozies and beads and wings and beer and football, oh yea and did I mention wings and beer and football?!?! So of course we won the VIP table for Thursday night's Packers vs. Bears game, I mean obviously, we were the coolest people there and they totally wanted to make sure we came back. It's a table for 8, with basically the best seats in the house. I'm looking forward to it, but I don't know if my liver feels the same way. Stay tuned for the outcome! :)
(5)
Taric W.
Normally, I don't review chains, but this is my first BWW and I'm still trying to figure out what all the hype is about. Okay, there are TVs everywhere, and you watch them while you enjoy typical sports bar food, specifically wings. We've all seen this setup before. So how does BWW (or at least, this particular location) stack up? The service wasn't that bad. For a peak time, we were lucky (keyword: luck. If our party were any larger it could have easily been a while) enough to be seated right away, and were promptly helped by our server. He had to check if featured appetizers were still in stock. Tsk tsk. He was really busting his ass, to the point that he was a little absent-minded. I had the chicken sandwich. the patty was practically razor thin, and the wild sauce (way hotter than the traditional buffalo) barely had a kick. And they were wimpy with that. Also, you get maybe a handful of fries at most. Ordering fries on the side is pretty expensive for the tiny amount they give you, if you wanna compare it to a similar place like Applebee's. Also, the wings suck. It's close to $7 for six of them. They barely put ANY sauce on the darn things. And they come in a little paper basket, like it's getting served from a food truck. So yeah...it's a poor value, you get tiny, flavorless portions, and have to compete with bustling crowds of fools who actually think this is good. Don't get me wrong, it looks cool...but as a bar OR a chain restaurant, I don't think this is a good idea.
(1)
Saba A.
Rather go to Westwood Tavern across the street to watch a game! But I guess it beats Barleycorn on prices and tv's. I've been here twice. Any BWW you go to, you'll get great wings and prices on beer but you have to wait forever for everything to come out. First time I went, the boneless wings were not wet at all. The second time I went, the waitress messed up our order. Waitresses are nice, but not very experienced. So I'm glad I got to catch the Blackhawks game at the bar are but as far as food: Tuesdays- 45 cent wings. Thursdays- 50 cents boneless wings Always have beer specials. A good place to hang out for dinner. But not my favorite. I would def. not pick this place as a place to catch up with friends, if I wanted that, I'd go to John Barleycorn in the area. But for a dinner and game, this is a good choice.
(3)
Jun K.
Close at midnight weekdays. yes... got there around 11:30 and our server was eager to send us away. They had last call for the bar right before we arrived so we were sat and debating whether to try elsewhere. Our server might as well have been calling up nearby restaurants for us to check when their last call was. He apparently did not want us to be there and trust me, it showed. Out meal was room temperature at best, yea sure we're probably the last table/order but I expect decent at minimum. Who doesn't LOVE horrible service and food that seemed like the leftovers from other tables. With spicy wings comes a great responsibility... of refilling my beverage the second before i drink the last drop. Irresponsible people here indeed. Almost had to get up and fill my drink myself with my sandpaper tongue. Why do we keep coming here? I have no idea! It's ridiculous. But honestly, this past time was definitely my last. Two bad dates and you're done. I'm a strict believer on second chances especially for restaurants. The GM for this franchise location needs to do something to turn it around. The location is pretty decent and the potential is there no doubt. There's no reason this place shouldn't have a better rating, you just have to do some serious retraining on customer retention. and food quality control. Good luck BDubs.
(2)
James K.
I come here at least once every two weeks as it is close to work and centrally located for friends. The staff is always friendly and the wings are consistently good. Parking can be kind of a pain when it is busy and popular game nights.
(4)
Joe J.
Wow this Buffalo Wild Wings was massively disappointing I used to live in Orlando, Fl by University of Central Florida, and the locations there blow this one away. The Coors light was good and was very well priced (which isnt hard to accomplish), but the boneless wings were dry and had more breading on them than actual chicken. I have always had acceptable experiences at Buffalo Wild Wings...until today. I will never come back to this location. Fail Buffalo Wild Wings...fail...
(1)
Edward M.
The wings are pretty decent. They went a lil crazy and gave us tons of ranch lol. But it was good. Potato wedges w/ Cheese . We ordered queso on the side to dip in. These are nice. I like them with the ranch as well :) Boneless wings are expensive when you don't go on Thursday or maybe it's Tuesday, one of the days is boneless days the other is bone-in (original). It's much cheaper on those days. But the wings don't come with ranch or celery on those days. they charge 50 cents each. We tried some of their new dry rubs, like chipotle bbq and desert heat. Both are very good. Decently spicy and flavorful. The traditional honey bbq and mango habenero are also very good. The mango has some kick to it, so be prepared. My friend's birthday was that week so we got free snicker's pie. It tastes like a snickers but less nutty. Pretty good though, normal price is 3.50! I would not buy that for that small piece of pie. One of my brothers ordered ribs and shrimp, almost 14 dollars. He said they were very good ribs, I did like the shrimp but the tartar sauce is nasty, cheap and tastes worse than old tartar in a bottle from a grocery store. The service was excellent, very attentive, and very engaging/entertaining. They kept our drinks full and was very good at meeting our every need. We were there for like 4 hours watching an OKC/Miami finals game, and they never hurried us outt a there which was nice. There was a group of 6 of us. The only bummer was that the wifi was not working, had not been working since Friday the manager said, and happens often. That kinda sucks. So we played with the playmaker on poker instead.
(3)
Kathy L.
Love the Mango Habanero sauce; it burns so good! So, my company orders lunch from Buffalo Wings several times throughout the month; and we usually go for take-out since we usually like toeat lunch while having our noon meeting. One of our staff/coworkers would make the order and go to pick up orders for us. During this particular time, I had ordered the BWW Chicken tenders with the Mango Habanero sauce, and the sauce was forgotten. "OH NO!" We thought; that's the best part of the meal!! The sauce!! So, devastated I was.. So in the past when things were forgotten, we let it go and move on.. but this was a straw. We got on the phone with a manager and let him know that this was something like the 5th time something in our order were amiss. Yes, we are a large crowd, so understandably getting together a large lunch order can get crazy, a simple sauce can be missed here or there, some wings run off. I get that.. But this particular day, I really didn't want to go without sauce for the Chicken tenders!! So, alas when a phone call was made and without hesitation; this manager drove to our office, and with his genuine apologies, he gave us the missing sauce for my chicken tenders. SWEET!! I must say, that had me pretty impressed, and really appreciate the customer service experience that this manager brought today. It turned out to be a very nice lunch after all; so I really want to extend a very warm thank you to this Manager.
(4)
Scott C.
Went today for a later lunch. I've been at this location before, and was never thrilled. Today, it was not crowded at all, yet is was a good 20 minutes before our server came by the table. We placed our order, a medium wings with TWO (count them TWO) sauce options. When he repeated the order is was very fast, but it sounded right. It took about another 20 minutes for the wings to arrive. They must have had to kill the chickens. Did I mention it was not crowded? When the order arrived, there was only one sauce. Oops. Unfortunately, due to the slow service, we did not have the time to have them re-make the wings. But, we did let the person know we were upset the order came out wrong. The wings we ended up with were a lot spicier than when we had them in the past, so this time, I was unable to eat them. They never asked why we did not finish our wings, they must not have cared. No manager stopped by, nothing. This will be my last time at the Schaumburg location. The Hoffman Estates location is much friendlier, customer orientated, and will earn my business.
(1)
Darci S.
Props for a nice new location with upgraded looks...but my naked tenders just weren't as good here! Usually they have a nice seasoning on them but these were pretty plain. Service was above average. We sat on the patio and it was very nice. Overall good experience, just not as good as our usual BWW location.
(3)
Matt M.
Why is this Buffalo Wild Wings not as good as the one in Hoffman or Lombard? I have no idea why there is less uniformity in their food because their takeout is just no where near as good as the other locations. However, it still has the advantage of the BWW name and sauces so its not all that bad. But if you have a choice go to Hoffman.
(3)
Peter K.
Buffalo Wild Wings in Schaumburg! The few times I've been here for lunch, it's been fantastic. They are very liberal with their sauce which is fantastic for BWW (unlike other ones I've been to). Their service is excellent as they fill your drink very fast. The manager also roams here a lot. I'm not a huge fan of spicy and so my highest spice I try is spicy garlic. My favorites? Spicy garlic, mild, medium, and honey BBQ. Give it a try! :)
(4)
Greg B.
It's ok. Friendly. Sat at 11:30. Food took 30 minutes. Burgers were cold. Wings greasy, but I expect greasy wings. Not surprised- I knew what to expect
(3)
Sheila M.
Schaumburg location. Worst service ever! Two hours for some wings and a salad. Really! Trying to get out was just as bad. Half an hour to get the check. Go anywhere else. B Dubs get your act together.
(1)
Jennifer C.
I had an ok experience at this location. I enjoyed my Caribbean Jerk wings and my fries. It isn't the best wings I've ever had in my life, but for a fast foody sit down wing dinner its pretty good. I guess I was lucky because my service was good. I did notice the masses of employees working and chatting among themselves because they had nothing better to do though. This place is very close to home and work so I will most likely be back. Probably on a Tuesday or Thursday when they have wing specials.
(4)
Jennifer M.
Holy F**k! I get that the color scheme of the BWW uniform is composed of a black or yellow jersey but what's up with this place being out of control with the number of employees, supervisors and managers swarming around the restaurant like bumble bees? Seriously, I went to the take-out counter to order food to go. No one in line ahead of me; the perimeter was surrounded by employees and one supervisor so busy talking among themselves that I had to get the cashier's attention for service. She gave me a buzzer and we sat in the bar area until our food was ready. A server asked if we were waiting for carry out, as if in passing; she didn't bother to ask us if we wanted something to drink while we waited. Jason had to stop her from walking off. He ordered a Diet. She did come back to bring him a refill while his glass was still half full. I understand, this must be the first job for most of them. It's clear the employees come without any experience and the staff is still in training. For my part, overlooking today's mishaps are taken into consideration. I think it's great that BWW gave these kids an opportunity and I hope they all succeed. The layout is very cool. You walk in and you're immediately greeted by 3 people at the hostess stand. The take-out counter is in an alcove just behind them to the right. To the left is the open dining room. Walk straight back and it opens up to the bar area with hi tops, tables, bar and a lot of TVs.
(3)
Erick P.
I love this new set up they have going on here. This set up is way more open and more convenient for people to sit. This place is also very very clean and they have like 40 TV's. I Will def be going back to this location like 400 more times lol Gotz to love dem wings.
(5)
Richard C.
This particular location is terribad when it comes down to food. Service is okay, and servers were rather friendly. However, chicken wings we got were sizes of turkey with joint problems. in other words they serve old chicken that are usually thrown away and not used for consumption due to foul old poultry smell and disgusting texture. i dont know what their manager is thinking about they need to get their food right, until then, i will go to the location i mount prospect or hoffman estates.
(1)
Alex L.
Waited over 45 min for food, when I received it it was cold. I sent it back, stil waiting on my wife's order, totally disappointed. Don't know who screwed this up, but I'm not a happy camper.
(1)
Thomas K.
This place needs better management and to raise their standards. Food is always late under cooked and most of the time it is cold. I love buffalo wild wings but I hate this location. I don't understand how there could be that much of a difference between locations.
(1)
Mike B.
(This is an update to my previous review) Sorry BWW Schaumburg, today was my last visit to you. The wings were good, but that wasn't my issue. For some reason you're very different from other BWWs in the area. Today I brought a giftcard to pay with. When I got my receipt back, on the tip line was written, "NOGCTIPS". Not sure what this was about I asked the manager. He told me BWW does not accept tips on giftcards. I asked if it was just this location and he said no, the computer system itself doesn't accept tips on giftcards. What's interesting about this is that before the Schaumburg location opened I had been going to the Hoffman Estates location for years. Countless times I've paid with giftcards and left tips with no issues. So the story is fishy if you ask me. I've also emailed BWW on their website to clarify this and will update my review here depending on the response I get, but I can tell you I've tipped many times before on giftcards at BWW, this is the first time I've ever had any issues. The worst part was I had no cash on me, so I had to borrow some money from a friend so I could tip my waitress. Oh well, what can you do.
(2)
Barb M.
Terrible service on our last visit with server, Tony. We stopped in for a quick lunch and ended up being there over an hour and a half. Took forever for him to even come to our table. Brought my kids cups and lids for their milk without straws. I ordered a side of ranch and when the food came it wasn't with my meal but he put "extra ranch" in the middle of the table and then charged me $.60 for it. He walked around with his head down and wasn't friendly. He was extremely confused when he split our check. We had 4 people on one and 3 on another and this took him about 15 minutes to figure out and he never added my coupon. Next time I will go to the Hoffman Estates location. Very disappointed!
(1)
Lisa V.
My whole order was wrong and it took an hour to make and I was late from my lunch break because of it. I called back and asked for a manager an all they offered was to mail me some coupons.
(1)
Danielle S.
A B-dubs is a B-dubs I say. They have decent wings and a variety of sauces, but it's not the best I've had. They have the trivia game you can play while you wait, along with a lot of TV's so you can catch whatever sports game you want to watch. They also have some decent drink specials (mostly on beer), but they don't have a good variety of alcohol. The service depends...I've had people that were good, and others that were pretty mediocre. I've always felt that the service at Buffalo Wild Wings isn't the best. The food game fast, and everything was as we ordered it. It's a good place to go if you want a beer and watch a game.
(3)
Doug A.
I don't understand how anybody can give this place more than 2 stars. The wings are absolutely terrible. They're tiny and all their sauces taste like a salt bomb. I've had the burger too, next time I'll just eat the urinal puck in the bathroom. You're wondering: Why two stars, well...Good TV situation. They're everywhere. Plus props to the HR department on hiring cool, good looking chicks. I hate guy bartenders, it's just wrong. The other star goes to the temperature of the beer. ICE COLD. It was delicious. Washing down the wet cardboard wings was a delight with an ice cold beverage of my choice. I don't see the lure of this place except for the tv's.
(2)
Manshu V.
A good place which doesn't get very crowded during Friday nights, so if you couldn't find a place on say Westwood Tavern which is across the road, you could check this out. I really like the wings with the Mango Habanero sauce here.
(3)
Lucy F.
The service was great, our waitress was very attentive. Wings and fries came out super fast, and we kept getting soda refills without even asking. No complaints and restaurant was not even crowded.
(4)
B W.
My first time eating here was on July 7 (reminded by the pictures I took in my phone). I order wings and buffalo chips with cheese for pick up. Once I got my food and returned to work, I noticed there was a white, paint like substance on the bottom of my food. I called in to complain of the issue and the manager apologized and offered coupons to compensate for my troubles. I waited over a month for the coupons to come in the mail. I called on around August 11th to ask about the coupons and was greeted with a very apologetic manager (names slips my mind, but I will be sure to add it later). This guy was amazing. He seems very sincere and empathetic about the issue I had and gave me a free order that night and still provided the coupons to me. This service I received that night completely made me forget about the bad experience I had. I would highly recommend this place. They care about their customers and their reputation. The wings seem to be much better here then at other BBW locations. They put a lot of sauce on each wing and they make sure the wings are actually done! I cant tell you how many times I have bitten into a traditional wing from BB that wasn't fully cooked. I dint even risk it any more. I only order boneless now.
(4)
Leah B.
Wings are the most perfect food. They are juicy, spicy, finger licking good. Unfortunately you never know what your going to get. Unless you go to BWW. Their wings are fried without any flour/breading and they have an extensive selection of sauces. They let you mix it up and order 2 kinds in one order which is a bonus. Plus, their wings are consistently good. They have a large bar area with a good variety of sports on their many TVs.
(4)
Sean C.
Fail. Came here for Monday Night Football. The service was decidedly lackluster. Our server got cut mid-way through the first quarter and closed us out early, which was fine. But she ran the wrong cards for the wrong checks. Never did get another server, despite the fact that we weren't close to being done. We left at halftime. Not sure we'll be back.
(1)
Jim K.
I like Buffalo Wild Wings, I really do. But this location just does not have what it takes. The wait staff is attentive enough, but it doesn't make up for the kitchen which is miserably slooooooow. And could you spare a little more sauce or dry rub? Every time I have been there, the wings were dry and tasteless. Like I said at the start, this does not compare to what I have experienced at the other locations.
(2)
Bennie R.
not very friendly crew here, doesn't seem to be well trained either compared to other stores. Jill who waited on us at the bar is such a ditz, she forgot one of our drinks and never came back to ask if we are ok. I had to flag down another waitress to ask for it then Jill came back with the drink. She left us alone all throughout our meal, my girlfriend had to get up and walk to the bar and ask for a refill. another waitress had to call her attention again and she came back to served the drink with hands that just handled the trash. furious, we asked her for a new one and told her to wash her hands!
(1)
David C.
Honestly, this place doesn't meet the hype. Buffalo Wild Wings in Schaumburg, just moments from Woodfield Mall? Yeah... you can't have mediocre food and mediocre service when the Schaumburg area is booming with great food and restaurant opportunities. The service was lack luster and really wasn't customer based. Just walking in and being ignored by the hostess while she was engaged in a conversation with another employee and cleaning a table in a pretty empty dining room should have been my hint to maybe sit in the bar. At least I wouldn't have had to wait a few more minutes to be seated in a dining room where there were maybe 6 other groups seated. The dining room was otherwise empty. The service was nothing special. The person running our food to the table was more memorable and helpful than the actual server. I hope they get tip share otherwise I won't tip as much the next time. The food. Really? How do you screw up wings? I am sure there are a lot of ways but a place known for their wings really shouldn't make people question it. Serving cold dry wings is not acceptable. Period. All in all my general opinion is "I've had better." It wasn't awful, just not what I've come to expect from a franchise finally breaking ground in my backyard. It may be worth the drive to head to the next closest location or wait a few months until they work out the kinks of the new establishment. Honestly, my expectations won't be as high the next time around.
(2)
Will S.
Runner "Tony" was a smart ass after serving incorrect order... Totally unacceptable! I don't care where you work, Tony if someone says Im sorry I didn't order this... smart ass remarks and attitude... You deserve to be fired!
(2)
Jeffrey R.
Service is usually excellent here. This place is for drinking, watching a game, playing video poker/trivia and munching. My low review is based solely on the quality of the chicken itself. It is pretty bad and I would hate to see the poor birds or conditions that they live in that make their wings so poor. The sauce hides the fact that you are getting scrap parts from sick birds. Usually a portion the serving has wings that are half a wing or less. Makes me wonder what they cut off??? Anyone who has eaten there more than a few times knows what I am talking about. There is usually very little meat on them. This is typical of most BWW and Schaumburg is no exception.
(2)
Meghan C.
I've only ever been to BWW a few times, but I was really excited to see one opening closer to home. I had gone on a Sunday night after a full day of working retail at Woodfield. We get there and the parking lot is packed. I expected a little bit of a wait, but not the 20 minutes to even get recognized! I was hungry and figured since we were already there we should just stay. Come to find out there were 2 parties of 10 waiting at the door, not just one big line. So after the hostess FINALLY realized my friends and I were not part of the party, we got seated near the bar. I must say the trivia game was pretty fun, but I think those are only to distract you from how bad the service actually is. After waiting about 15 minutes and having gone through one whole round of trivia, we still lacked a waiter. No one had even come by to take our drink orders! I was to the point of walking out the door, but my friends gave me the whole "you've waited this long, what's another 10 minutes?" speech. After having waited about 45 minutes in total, a peppy waitress comes by and asked if we had been helped yet. I was about to rip someone's head off for lack of service and give them a mouthful about paying attention to customers (I also used to be a waitress, I can give some slack, but this was unacceptable), I calmly ordered a much-needed beer. We ordered everything at once, and I must say the food did come out pretty quickly. Which is good because If it took just as long for the food to come out as it did for us to get any sort of service, I wouldn't have even left a tip. The food was mediocre. And I have been sick the entire week after I ate there...not saying it was the food that made me sick, but let's just say I will not be going back to BWW any time soon.
(2)
Joe B.
Great service very friendly...i was told a 30 min wait and we were seated in 10 mins :) Great cold Stelllas and 50 wings later this experience was great. You can see why these are popping up everywhere... Hooters who? If they dont change their style. Soon BW3 will gobble them up. Make sure you try the Jammin Jalapeno...its delicious...no need for fries or appetizers!
(4)
Isabel F.
I have been to numerous locations where my experience and food is always similar, and I am happy with it. I came here for lunch since I work right behind this location with some co-workers. Lunch hour is not possible when coming here. We waited to order for about 10 min until we could find our server, then it took another over 30 min to get our food - which mostly consisted of boneless wings. We quickly ate so we could try to get back to the office within our lunch hour, but then the server was no where to be found so we could get our check. The food also didn't seem "right" the wings didn't have enough sauce and were not warm, but not cold. Like they had been sitting out for 15 min before the server brought them to us. Not sure what is going on with this location, but I will stick to the hoffman estates location.
(2)
Shaun S.
Before going on about my bad experience, let me say that the manager apologized a couple times. With that said, we went there an hour early for the bears game. 5 adults, 3 kids and a baby. They told us 10-15 minutes. 35 minutes later they clear a table saying give them a minute. 15 minutes later we sit ourselves. We order pretty quick, get our drinks quick. The food doesn't show up for an hour, after we asked what was going on. When it showed up my wings were fine, but the 2 people that ordered burgers were extremely disappointed. One burger looked and felt like a hockey puck and was sent back. The other persons burger looked like a grey McDonald's burger. There are 20 different sports bars in the area that knows how to cook burgers that we will take our business to. My tip for b-dubs us to learn how to handle a dinner rush.
(1)
Bgs B.
This place needs a lot of work. The food was bad, I can get better chicken at KFC, and the service was awful. Cheap looking interior with fake sports memorabilia doesn't add to the experience either. They even serve the food in cheap paper containers rather than in a normal plate. I've been to buffalo wild wings before, in different locations, and I don't remember them being as bad as this place. The server messed up my wife's order twice and I was done with my meal by the time they finally brought out hers. After all this they didn't even give us a discount on our bill. I'm never going back to this place again.
(1)
Ron W.
I went there again today with some people from work and this time the service was fast. The food tasted exactly the same as last time I ate there. It OK but the wing are sort of on the small side. This time thou one of my co-workers asked for 10 wings and the waitress said no he could only get 8 or 12. OK then she added but if you were here yesterday we could do it. WTH don't say that. Again .. bad service. My co-worker was mad as hell. Dumb!
(3)
Sarah K.
I have been going to BWW for a very long time and was satisfied with their food all the time and the service, but this time the long wait for being seated could have been avoided and cut down by half. My boyfriend and I were waiting for a table for what seemed to be forty minutes, which is understandable since it was completely packed. What really annoyed me was that there were a good amount of tables and booths open for fifteen minutes but none of the staff bothered to clean them down. I would understand if they were short on staff but there were at least four staff members just talking behind us as we waited. Some just walked by the messy tables and strode past them as if they hadn't noticed that there was a mountain of empty drinks and food lying there. Finally, the manager went over and began cleaning the tables himself, which didn't reflect well in my eyes on his staff who avoided cleaning the mess.
(3)
George D.
NO THE BEST ONE ON MY LIST.. I have visited plenty of locations around Illinois as well as other states and I can now say where the good ones are.. All the time I ask for my wings extra extra extra again.. Extra crispy I just cannot eat them otherwise ( I think there's something wrong with me.. Haha) so I told please write the order down carefully because 9 out of 10 I never get the food right.. They always have to take it back and bring it again but at this place they took it back TWICE and didn't bring the food like I had ordered., the fries were good and the beer was cold and that's why they got the second star out of me.
(2)
Billy E.
A nice young staff with a familiar menu. I LOVE the mango habenero sauce! I usually end up picking up which is weird because it's much better dine-in! This is because they don't have a hotbox or warmer for carry out orders (odd for a popular chain), so if you do order carry out, get there early for the hottest food possible! This is all.
(4)
Mary E.
OMG LOVE this place the wing flavors are fantastic only ever go boneless but BEST wings!
(5)
Lisa G.
Just like any other BWW just smaller, we tried to get in after opening but it was too packed, we came back just after grand opening! My wrap was great, kids loved Dino chicken nuggets and hubby says his sauce was great on wings which their hot sauce is different at every location for him! He said this one was spot on for HOT :-) well be back we live close and it's great for the kids!!!
(3)
Anthony G.
If I could give them ZERO stars, I would be very happy. Unfortunately, that is not an option, so 1 star is as low as I can go. Anyways, my wife and I have ordered carryout twice from this place, and both times they totally screwed up our order. The first time, I ordered 12 boneless wings and 12 regular wings. When I arrived to pick them up, they somehow had only 8 regular wings with the incorrect sauce... How does that happen? Then it took over 15 minutes to redo my order, which in my opinion, is totally unacceptable. Moving on... The second time I ordered online, we asked for our 24 regular wings to be "extra crispy". We picked them up, drove home, opened up the box and noticed right away that they were the opposite of extra crispy. If anything, they weren't cooked enough. We called right away and they said they would redo our order. OK fine. We drove back, and of course all they had ready was an order of 6 regular wings. Took ANOTHER 15 minutes to get the order correct. So, what I've learned here is that if you want to order online, prepare to be disappointed and you will most likely have to go there twice for them to get the order correct. Oh, and the wings are totally overrated. Bottom line, good concept (wings, beer, sports) but extremely poor execution. Never again!!!
(1)
Tom F.
I like buffalo wild wings... the beer was a bit pricey... $6 dollars for a stella.. Was a nice looking place.. Lots of people around.. It was $50 dollars for 3 people... They want .60 cents for sour cream... I would go back.. Just maybe on a weekday for their specials...
(4)
Nick F.
friendly service, its B-dubs
(5)
Cano S.
Excellent customer service but frankly it's overkill. Having 4 different employees ask how things are going 5 times within 30 minutes is too much. The decor isn't that nice, its kinda cheap looking compared to other locations I've been (i.e. South Barrington or 7 Bridges) Just a bunch of cheap tables scattered in the middle of a big open room doesn't give a more cozy restaurant feel that you perceive in other locations that had nicer wooden tables and booths, thereby separating the sports bar theme area from the dining area...had more of a diner feel like I'm at Dennys or something. Food was great as always, though.
(3)
Rex d.
An hour and a half wait for 6 wings. Unacceptable.
(1)
Dave G.
Stopped in for the Bears Packer game and got there about an hour before the game and had the black and blue burger and it was pretty run of the mill. Only issue was that whne some one at the table order a beer the waitress took it to mean every one wanted another one, and they were brought to the table 1 or 2 at a time. So when we told the guy we didnt order them he took them back, but they were not taken off the bill so we got way over charged. Now after 4 hours and quite a few beers we were not sure by how much we got overcharged and the manager just took 20% off and that seemed fair.
(3)
Sang C.
Made an online order.. came for the pickup and the csshier tells me this didnt go thru.. mstore manager took care of the bill.. great customerr service!!
(5)
Jenn H.
Uggg first time here for lunch, and it will be my last visit!! The place was busy but not overly crowded there was still open tables available. Most of the wait staff was running around looking lost especially are waitress. Sat down got are drink order i tried to order a beer but realized damn im driving on a speeding ticket, our sever wouldnt serve me with that... fine! i understand! Do i really look under 21??? lets be real... mayb if out waitress wasnt in her late 40s possibly 50s and not a complete spazz she would have realized this. My friend who was with me ordered a beer she came back to tell us they were out of that beer yay!! We ended up sharring a sam adams so i got my fix :) ..Lets see what else o yes we ordered are food from are spazzy server. A WHOLE 45 MINUTES LATER we get our food... being on a hour lunch i was not happy. O and what do u know go figure my order is messed up a manager brought us our food and couldnt see that????? I flag down the spazz ummm i ordered garlic wings these are clearly not them ...her response was im not eating them i wldnt know.... apparently with age your smell and eye sight go too??? then the manager backs her up??? That place can kiss my butt i will never be back .. horrible service out of beer, and food orders messed up after waiting 45 minutes psshhh get with it.
(1)
Barb F.
Very poor service (45 plus min. for order of ten wings) and the boneless wings could have been named popcorn chicken. The 'supervisor' came over after 40 min and told us for some reason the order was only placed 15 min. ago and comp'd us a coupon for six free wings. So generous, huh And they charged us extra for blue cheese in a tiny cup and literally four celery sticks. So might be just a poorly run location bit I was not impressed. Imagine if they were crowded...which they were not tonight.
(1)
Sarah J.
Where do I begin on the famous Bdubs? My friend and I thought it would be great to finish the second quarter of the chicago Bears kick off of the season at Bdubs because Champps was empty. Our tummies were craving some good ol wings or as my gf says " Psshh I get it right off the bone; Im gunna eat it like a man- rarrr" She got the HOT wings and I got the Honey BBQ - amazing (although my mouth was on fire I was ready to take the napkin and start licking it) Great beer deals $3.50 tall miller lights- couldn't go wrong! When we pulled into the parking lot it was packed! We wondered what all the announcing and loud noise was; well this is what it was - the place has a VIP chicago bears seating section, the people are drawn from a hat as well as many other drawings going on such as for jersey's , beer glasses, mardigra beads, beer mug coolers, ext. We entered to win a jersey and instead of actually winning little mr. Jason deli did. Let me just say the jersey looked alittle snug- I asked to try it on and well it fit like a glove! THE TWO MOST WONDERFUL BARTENDARS especially Jen (one of them) was rooting for me to get the jersey. I even offered to pay him for it. But he pulled the card " I never win anything" well to be honest how can you enjoy it if it might rip right away! I was alittle upset! anyways back to the bartendars Jen and Amber were awesome prompt to always refill, ask if we needed anything, and got involved with the customers! To top our night of fun! Ellen i believe her name was approached us stating we won the VIP table for the bears vs packers game this week! The VIP table is right upfront of a big screen and you get a decorated section being treated like royalty. We get to invite 8 people so we are looking forward to this! We requested the two bartendars that were awesome Jen and Amber! We were not a fan of the bartendar that took over after they left she was not pleasent or really responsive. Ellen gave us a sheet for 5 $ off of our bill - Joe was another coordinator event person and he helped me with setting up the survey and supplied an IPhone charger! i HAVE HONESTLY nothing bad to say about this place - the manageres were very accomidating, the bartendars were awesome they even cracked up when i told them about my book im going to write- they were interested in making sure the customers were having a great time! jOE AND ELLEN were great also- overall great experience thanks for being awesome to us Bdubs! That was a great to start to the season!
(4)
Kevin S.
I went to BWW to see the UFC fight on Saturday night. I went there because Westwood (across the street) was already packed. All the tiny tables were occupied, so I found a seat at the bar. There are 2 giant projection screens behind the bar, but they are very washed out with the bright lights from under the bar. Those were NOT watchable. There were other sporting events going on, so UFC was on just a few screens. The garbled sound was from those other events. After the SILENT UFC started, some LITTLE GREMLIN switched all the screens around, so I had to turn my stool sideways to see a small screen on the other side of the place ( I should have asked for binoculars). I couldn't change my location because the place was full, with many people standing. A half hour later, the screens moved around again, and I had to rotate my stool 180 degrees. I wanted to order food, but I didn't want to eat facing away from the bar. After the screens flipped around again, I went home. I don't understand why a Pay Per View championship event has such a low priority, especially since a lot of people were watching it and I believe the website says they show all UFC events. Also,they should replace all the chairs and stools with the kind that swivel.
(1)
Jim L.
I went here for the Super Bowl with my family and had a great time. However, there was a major back-up to food orders due, in part, to a substantially lengthy take-out line as well as the place being just shy of full capacity. Our appetizers came out within an acceptable amount of time but our main entrees took over 1.5 hours (for 30 wings and nachos). Our server and management understood that our wait was very long and without us asking, compensated us for our entire order (minus the drinks) and even brought out numerous additional appetizers on the house to keep us happy until the food arrived. The wait staff was good (reliable, attentive and constantly refilling drinks) and management handled our problems in a more than acceptable way (they are very generous). The food was on par to any other BWW exactly what you would like to see in a franchise restaurant. The beer was delicious and fresh. Their beer lists are quite extensive but the server provided some top notch selections that made it more bearable. Needless to say that we would come back to this BWW. It made a great place to have the Super Bowl (with a welcoming atmosphere and door prizes as well as a great wait staff). I am absolutely certain that this was a one off fluke due to the traffic from the Super Bowl and would not expect this on any other night. I just hope that whatever issues they had last night with the lengthy wait will be resolved by the next Super Bowl!
(4)
Dan L.
Came here to watch the cubs-cardinals game and the crew gladly changed the channel. This 4-star review is purely based on relation to other BWW, which we can honestly say are all 2-star restaurants. Either way, I keep coming back for a great game atmosphere and standard wings. Service was above average and our customer experience captain, Joey, was great. Food was anything you'd expect, but the service put it over the edge this holiday weekend. Keep it up, Schaumburg BWW.
(4)
Allan P.
Your relationship with Buffalo Wild Wings is the same as that with Walmart. You don't want to go there, you know you shouldn't go there, but where else are you going to get what you need at 11pm on a Sunday? Enter Buffalo Wild Wings... in Schaumburg no less! Now I know what you're thinking to yourself. The Woodfield area is surely home to some of the best establishments in restaurant history. You will be sorely disappointed, my friend. The service quite slow, so much so that you might be inclined to believe they have to catch every chicken in the backyard before they can complete an order. If any manner of sporting event is going on, you are locked in for a night of staring up at the tv screens with an empty beer & wandering eyes. You will wonder where your waitress has been for the past twenty minutes & if that's her in the corner talking to her other waitress friends texting on her phone instead of getting your order. This applies to all sporting events, from something as engaging as the Super Bowl or just a random broadcasting of golf. Almost every piece of food they serve here is dunked in a deep-fryer, even the cheesecake. But we'll focus on what matters the most, the wings, which is a hard thing to contemplate. I'm sure a dump truck full of chicken wings backs up to this BWW, just like every other one in the country, & dumps a million wings into their kitchen. They fry 'em up & toss 'em around in some sauce so they can throw them in trays with some celery, dressing, etc. Are they the greatest wings you've ever had in your life? Only if you live under a rock. Are they the worst wings you will ever eat? No, there are plenty of other places engaging in gladiatorial combat for that spot. (Looking at you, Domino's.) Just about the biggest drawback to them is the price. Buffalo Wild Wings has moved away from the quantity pricing model (6 wings for $5!) to a murky weight/size/black magic-kind of pricing model (trust us, you'll get at least 5 wings for $5.) It's similar to getting mugged while you eat dinner. Take-out is better only in the fact that you can just show up, pay for the wings, then get the heck outta there. When you get home, there will be sauce all over the boxes because the kitchen staff apparently never wash their hands. There might be a couple of items missing that they made doubly-sure to charge you for. But it's 11pm, you're tired, & you kinda asked for it by stopping by there in the first place. So you suck it up, eat your wings, go to sleep, & wait for the heartburn to set in. Heartburn because of the wing sauce, but also because of you also know you deserve better.
(2)
Dan L.
Came here to watch the cubs-cardinals game and the crew gladly changed the channel. This 4-star review is purely based on relation to other BWW, which we can honestly say are all 2-star restaurants. Either way, I keep coming back for a great game atmosphere and standard wings. Service was above average and our customer experience captain, Joey, was great. Food was anything you'd expect, but the service put it over the edge this holiday weekend. Keep it up, Schaumburg BWW.
(4)
A A.
Not pleased lately with bww. They have made several changes that do not appeal to me as a customer. When they changed the burger patty from a great juicy burger to the shoe leather they server now, I was mad. If you ask them to cook the burger medium, they won't!! Why not??? Every other place asks you and then prepares it the way you want it. The next problem I have is they switched from the best tasting soft drink "COKE" to the garbage that they serve now. I'll give you a hint it starts with the letter P. On a good note I love their wedges, soft pretzels and cold beer.
(1)
Allan P.
Your relationship with Buffalo Wild Wings is the same as that with Walmart. You don't want to go there, you know you shouldn't go there, but where else are you going to get what you need at 11pm on a Sunday? Enter Buffalo Wild Wings... in Schaumburg no less! Now I know what you're thinking to yourself. The Woodfield area is surely home to some of the best establishments in restaurant history. You will be sorely disappointed, my friend. The service quite slow, so much so that you might be inclined to believe they have to catch every chicken in the backyard before they can complete an order. If any manner of sporting event is going on, you are locked in for a night of staring up at the tv screens with an empty beer & wandering eyes. You will wonder where your waitress has been for the past twenty minutes & if that's her in the corner talking to her other waitress friends texting on her phone instead of getting your order. This applies to all sporting events, from something as engaging as the Super Bowl or just a random broadcasting of golf. Almost every piece of food they serve here is dunked in a deep-fryer, even the cheesecake. But we'll focus on what matters the most, the wings, which is a hard thing to contemplate. I'm sure a dump truck full of chicken wings backs up to this BWW, just like every other one in the country, & dumps a million wings into their kitchen. They fry 'em up & toss 'em around in some sauce so they can throw them in trays with some celery, dressing, etc. Are they the greatest wings you've ever had in your life? Only if you live under a rock. Are they the worst wings you will ever eat? No, there are plenty of other places engaging in gladiatorial combat for that spot. (Looking at you, Domino's.) Just about the biggest drawback to them is the price. Buffalo Wild Wings has moved away from the quantity pricing model (6 wings for $5!) to a murky weight/size/black magic-kind of pricing model (trust us, you'll get at least 5 wings for $5.) It's similar to getting mugged while you eat dinner. Take-out is better only in the fact that you can just show up, pay for the wings, then get the heck outta there. When you get home, there will be sauce all over the boxes because the kitchen staff apparently never wash their hands. There might be a couple of items missing that they made doubly-sure to charge you for. But it's 11pm, you're tired, & you kinda asked for it by stopping by there in the first place. So you suck it up, eat your wings, go to sleep, & wait for the heartburn to set in. Heartburn because of the wing sauce, but also because of you also know you deserve better.
(2)
Mike A.
I do not like this restaurant, the boneless wings are ok but there is nothing special about them. They are probably frozen and then deep fried. The bone in wings have no beading and are not that good either.. for good wings go to hooters... this place should be ashamed of themselves for just crappy wings.. The restaurant is very loud... not pleasing at all..
(2)
Far K.
Got a veggie sandwich. It was pretty bland, but decently priced. The customer service wasn't so good, felt like I was being ignored the entire time. And it took a while to get my food to come out. The interiors are just a basic bar-diner theme. Good for families.
(2)
Kayla K.
I wasn't impressed with my meal, I ordered the chicken ranch burger but the burger that came did not have ranch... so i asked for some and everything was fine, not a big deal. Idk if i would take my friends here again. Nothing stoodout :/ eh
(2)
Dinah T.
Had a taste for wings and wanted to see the Chicago Bears play their last game for the season. This is our first time in this location. It was your typical Buffalo wild wings establishment, the same food and drinks. When we entered the place, we are able to be seated right away by the host. This location has an open space for the dinning area and on the other side was the bar area. I couldn't really see what the bar area looked like because there was a half wall and a wall full of TVs. No matter where you're sitting, you will have a good view of a TV for sure. For chain restaurants there all the same so when we go, service would stand out, if any. I have to say on this Sunday lunch with the game on, our server Ashely was great. I was very impressed on how friendly and attentive she was throughout our dining experience. She made sure we had our drinks and asked how are food was tasting. I even asked for an order of cheese wedge fries after we ordered and it came out pretty quick with our meal. A star is lost because I felt like they didn't have the heat on or they left the front doors open. Yes I was cold but I didn't want to wear my winter jacket when eating. And I couldn't see the bar area so I wasn't sure if I wanted to sit there or in the dinning area. Overall a good experience, food was fine. We ordered our typical traditional wings, I split sauce of a small order of 10pcs of mild and teriyaki. Corn dogs and potato wedges with chipotle sauce as appetizers. Hubby gets garlic Parmesan boneless wings 20 pcs. He ordered a beer and I ordered the hooch cocktail which was ok. I'll come back here if I'm in the area.
(4)
Arvindram R.
One of our groups casual hang-out spot on a tuesday evening, obviously coz wings are cheaper ! The main concern is usually their consistency sometimes they are really great sometimes pure bland so I guess they also have their off days like all of us. But overall a cool place to hangout and try some new flavors off the hook, my favorite is Thai curry, lemon pepper and garlic parmesan. Go for it once a while..
(3)
Nick S.
Well. This was my second time writing a review here. So a few things..... Positives : As usual good atmosphere. It's 60 cent boneless wings. I have never seen this bartender before. Name is Stephanie and she likes to smile a lot. Which is awesome. Very friendly. Tall Budweiser for 3.75? Priceless. Negatives : my wings were not hot. I am sure that the high amount of people here had something to do with it. 4 stars. I am full. Burp.
(4)
Michelle C.
We all just tried the flatbread chicken cesar for an appetizer & it was sooo yummy, for linner(lunch/dinner) we had Angry orchard peach grilled chicken sandwich, definitely try this! The flavor of the month--angry fiery apple wings, think of a spicy caramel apple the food was hot and timed appropriately!
(5)
Jaclynn B.
Food is good but the service was horrible !!!! I had to ask for something I wanted like 4 times before someone actually brought it to me . Our waitress looked like she hated her job and was rude ! Never going back to that Buffalo Wild Wings again
(1)
Neal M.
Received a 25 dollar gift card for Xmas and decided to do Carry Out this past Sunday for the hawks game. Simply put, The good.. I like the flavors of the sauces, you can tell they put a lot of time into perfecting them. The bad.. THE COST 15 ala cart wing order is 15.99. Really 1.00+ per wing? Ordered two of these (15 piece orders and a large frie) for a few people stopping over. 5 of us ate them in all about 10 minutes. They were good, but they are ridiculously overpriced.. Almost 38 bucks for 30 wings and fries and we all wanted more.. A great deal with the gift card, without it, no way. Wingstop is just as good if not better, and 20-30% cheaper. These are just wings, why are they so expensive? Obviously we are paying for the overhead and staff of the big restaurants and corporate greed.
(2)
Genevieve L.
I've never had to wait so long for fried food. Our server was really nice. She took our order and brought our drinks. Unfortunately, there seemed to be a hold up in the kitchen. We waited about 40 minutes for our food. And when it finally came, one order was wrong. Ironically, when they corrected it, it took a minute. Odd... On the plus side they have this new person walking around ho gave us a free cheese curd to tide us over. Thanks experience captain. You're the only reason this review gets 2 stars instead of 1
(2)
Bella W.
The wings aren't as good as I expected, but sometimes I crave it so that's the only reason I go to bww, but I'll probably go to a different location. It took awhile for my friend and I to be greeted, and they had to finish up their personal conversation before assisting us. We had to wait to be seated, then awkwardly wait until someone came around with the menus. Our waiter wasn't rude or anything, I mean she was ok, but she didn't seem like she cared that much either. I'm wondering if bww has low standards when hiring their employees, cause it's not the first time the waiters acts like whatever.
(2)
David A.
Was there with a couple of buddies to watch the Bulls game and although they have a bunch of TVs, they were on the small side by today's standards. Service was OK but the wings were really tiny with not much meat on the bones. Beer was cold. Pricing seemed a little high for the atmosphere and food quality provided.
(3)
Vikki Y.
The only reason why I am reviewing this specific BWW is because of the service!!!!! My BFFL and I came here after spending the day shopping and the service was AMAZING!! I have never had such a wonderful server- so much so we even commented about her to the manager. The things she was great at: 1) She was friendly but not chatty (I don't like servers who want to know my life story) 2) She brought us drinks and food on time 3) She asked if we needed anything but she never "hovered" 4) She made sure our drinks were ALWAYS FULL and even brought out additional drinks when ours were almost done 5) She was timely and did everything with a smile. We definitely made sure she was over-tipped because service like that is RARE!! The chicken was also yummy and just the right balance with the sweet pops! (not soda)!
(5)
Chip G.
Seated right away. Ordered cheese curds ( good not great) they were brought along with our drinks within 5 minutes. I ordered the Korean BBQ sauce it was really good little bit of a zing but not real hot, great with the ranch and carrots they give you. Son ordered boneless ( I had origins) he loved the teriyaki Korean was a touch to hot for him. Oh well left overs for tomorrow. All in all good. Our server Nancy was very attentive and soda was refilled as soon as it was low.
(5)
Moise K.
Surprised the rating for this place is not 5 stars and that's possibly because we get premium service. Me and my boy made it an habit to eat here every Tuesday for bone-in 60 cents wings. Stephanie is our server and every time we sit by the bar. When eating hot and spicy wings, water refill is crucial to a successful BDUB experience and that's exactly what we get here. Definitely recommend sitting at the bar for quicker and proactive experience. Tell them Mo sent you .
(5)
Bob R.
March Madness at Buffalo Wild Wings is about as good as it gets. TVs everywhere and lots of screaming raving fans. We went in the middle of the afternoon today and avoided the crowds at night. And, yes, it can get very crowded with a very long wait there. After not eating all day, we were hungry by 3:30 PM. We ordered 18 wings, 6 each of Asian Zest, Carribean Jerk and Hot. We also had celery and carrots, french fries (not the ones with salt and vinegar) and cole slaw. The food was good. After not eating all day, we gorged ourselves. They have those electronic game pads there where you compete on trivia questions while the questions and results are posted on TV sets overhead. We tried it and quickly realized we were competing with the people at the table next to us. That was an added benefit and some unexpected fun. My only complaint was the service was not up to snuff. Oh, the hostess and the servers were friendly and helpful. But, once we placed the order, our waitress disappeared. People who entered the restaurant after we did were served long before we were. When I finally did see her and tried to wave her down, she nodded in acknowledgement and came out with our food. So, my question is, how long did it stay under the heat lamps? But, even with the not so great service, we did have fun and enjoyed the food.
(4)
Cornelius J.
On March 26 a buddy and I met up there to have dinner. It's fine that there's a line for a table during March madness week. But when you have folks standing 20+ minutes in line and watch friends of the host seat their them ahead of people line it leaves a bad taste in your mouth. I won't dine here again.
(1)
Manish H.
Worst service ever, unlike other Buffalo Wild Wings that I've been to. Had to chase down my server Katie for taking my order, getting me dipping sauce and giving me the check. All this while the Server Captain was making rounds comfortably ignoring me and my wife. Won't ever come back to this location.
(1)
Dorothy P.
I remember the good ol' days when my friends and I would go to B-Dubs, grab some wings smothered in sauce as hot as you could stand, and hang out for some laughs. I'm not sure if I've just outgrown this wing mecca or if this particular location just stinks. My coworkers and I went here for lunch one day in order to satisfy a craving for junk food, and junk is exactly what we got. It was fairly busy for a weekday but not too bad for a lunch rush, if you ask me. There were 8 of us, and the service was t-e-r-r-i-b-l-y slow. Mind you, this location is smack dab in the middle of an area of Schaumburg that is chalk full of offices, so it sort of baffled me that they waited on our table like we were a bunch of Sunday drivers with nothing better to do. Most of us got boneless wings, covered in a variety of sauces. The parmesan garlic and the mango habanero sauces were extremely salty (salt lick's got nothin on these, yuck) to the point that I couldn't finish any of my lunch. Their fries are alright, but nothing to write home about & certainly nothing to come back for. We wolfed down our food (begrudgingly) and then sat around and waited for our check (and waited and waited). An hour and a half for glorified fast food kid's lunch...no thank you. With a plethora of options around our work, you can bet your sweet booty that I won't be making it a point to come back here again.
(2)
David T.
Can't go wrong with BWW! There's nothing bad I can say about any BWW I have ever been to, that's a lot, great wings, beer selection, sports and cool people.
(5)
Amy P.
Wow. It's really sad and unfortunate that just because the BWW franchise is a cash cow, they feel that the guest experience does not matter. Every review is true, this team and management does not care, at all about the guest experience. Listen up BWW - you can only last for so long on what the creators built for you and at some point, you're going to have to TRY.
(1)
MeLissa H.
So-so food. BBW isn't my favorite chicken place and the noise level really makes conversations hard. But the staff here was really good even though we had a long wait. Our server did take awhile to get back to us with our food and other requests but he was pleasant and accommodating.
(3)
Danny M.
We came here with a party of 6 after going to Woodfield on a Wednesday night. Surprisingly, the place was pretty empty and we were seated right away. As soon as we were seated, a lady walked around handing out free samples of the Spinach Artichoke Chicken Flatbeard. It was amazing, so we decided to order it. This was probably the best thing we had here! We all ordered a bunch of wings with different sauces to share. Our food took forever to come out and this place was empty for the most part. When we finally got the wings about 20 minutes later, they were all cold. Our server was inattentive for the most part and he got our order wrong on multiple things, so idk if this had to do with all our wings being cold. My favorite wing sauce from here was the Mango Habanero. I normally love the Parmesan Garlic, but it was pretty bad here...
(2)
Kelly M.
Seriously sucky location. The staff was lacking and the food was criminal. We ordered a salad with grilled chicken and it arrived fried. Sent it back, and the cook decided to include a chunk of the romaine lettuce stem in the salad. It was either lazy or downright vindictive, either of which is not acceptable.
(1)
Julie Y.
I love wings... For some reason I've never had a pleasant experience at any of these locations
(2)
Rawlins R.
This is the normal Buffalo Wild Wings. We usually come here on Friday's during work for lunch. Recently they have been asking if we want to sit in the "stadium" seating section. I don't know why but this is just an area with high bar stools at tables. For the most part service here is just about average. The one thing that they do know how to do is to get you to use your stamp card. For every time you come during lunch you can get a stamp that will eventually add up to something free. I never do it because I don't come that often. I always get the Jerk Chicken Sandwich. This is really good and always taste the same. The only thing that is hit or miss is the size of the chicken you get. This and a side of fries never fills me up but its a little too expensive to add anything more to my lunch menu.
(3)
Jackie B.
Before the Hawks game started I decided to pick up wings. Ordered on-line because I thought it would be faster. But I was wrong...I was given a pick up time of 8 but wasnt ready till around 8:15. Staff memeber didnt seem to really care...the staff seems to cluster up and talk amongst themselves ..this is from what I saw as I had nothing else better to do while I waited for my food. Ordered 3 large order of wings...mixed sauses and 3 large orders of onion rings. When my order was finally ready...the server opened the boxes to show me my ordered...the order of onion rings was very small...maybe 5 rings for a large at a steep price...I said something along the lines of...are you sure that is a large order and I was told...thats what I said didnt I. Well...at this point I wanted to say..keep your food and credit me back my card.... hindsight I should have. I got the wings home and the sauses were wrong...no hot wings anywhere to be found...yes the serve did show me the wings but by looking at them I could not tell what was what... after spending a hunk of change on some wings and rings...and not be satisfied... I will never stop at this location again. Rude staff...poor service and sub-par kitchen...
(1)
Nashmia T.
Came here with the wifey and ordered two Apple Martini's which came out half full. Upon telling my server, he called the manager who told me that it was the only size they were allowed and she could add more mixer in it and no more alcohol. Seriously???? I guess i see why there are only two stars rated for this location. I am never coming back!
(1)
Alejandro S.
Manager at front with a smile . Hostess with a smile , server with a smile all you need is wings and a beer
(5)
Rolando N.
Went in yesterday. I went to the restaurant in Bogota, Colombia. And we loved it. Here is more of a sports bar. Ok. No biggie. Wings were ok. Sauces were ok. Ok craft beer selection too. It would have been a good review if the server would not of kicked us out by putting the check on the table. Ok. I get it. If the place is busy they put the check on the table and usually tell you that the check is there and that I can take my time (they lean pay and leave because we need the table). But this time the place was empty. No reason for the server to be rude. AND he was flirting with the girls sitting next to us. So his attitude was towards us. I paid. Left a crappy tip ( I usually leave 20% bit this time I left 5%). Not coming back. My wife said f$#^?! This place. We were having our second beer and planning on dessert. The left the check, didn't say a thing. So we left. Again. Food was ok. And the service too until the whole check and "pay and get out situation came along"
(2)
Deidra C.
Let me start off with, I was skeptical of going to this BWW because of some of the negative reviews! I'm happy that I did give this location a chance because my experience was GREAT!!!! One of my friends and I met up at BWW around 845pm Tuesday 11-25, we walked right in and sat in the bar area our waitress Stephanie came right over with a smile taking our drink order. Drinks arrived at 852pm then we were ready to order some wings and 15 mins later 907pm poof wala our food arrives and it was hot/good/deelish!!!! Yes I was timing this and checking for everything because I believe in reading reviews and the power of good service!!! We ate, talked had some more drinks and even ordered carryout orders!!!! Stephanie was very helpful,nice and kept checking on us. There was also two other employees that checked on us I think they were managers and they were nice as well!!!
(5)
BB C.
So I haven't actually eaten in the dinning area. I have ordered take out a few times, but this is the first time I myself picked it up. The girl behind the counter was on her game. She charged me, and although my order wasn't ready. I easily waited for my order. When it did come out, she did checked my food to make sure it was what I ordered. Then gave me silverware as well. The food was great and hot when I got to my destination. Kudos to the take out gal. ;)
(5)
Ryan M.
KCCO!!!! the beer is delicious
(4)
Joe F.
We've been to this location many times and it almost never disappoints. Even though it's a little further away from my place, I prefer coming here because the customers are classier and more considerate to others than their counterparts at other locations. There's only one bum waiter in the bar area other than that all wait staff is awesome. Even the food seems better prepared at this location than its counterparts.
(4)
Lejla P.
Foods okay. They don't know how to make drinks though, there's no alcohol in them. Rip off.
(2)
Pari P.
Buffalo Wild Wings finally comes to Schaumpton! I have been waiting for this day to arrive ever since I got word that about the new location. The addition just made the village of Schaumburg better for good eats. The Schaumburg location is set up differently in comparison to the other BW3s that I have been to. Because of the surrounding area of corporate offices, there are plenty of seating for 2-4 people. This is perfect for a quick lunch if you are in the area. They even have a promotional punch card for frequent diners during lunch time. The location is very spacious so seating for a group of coworkers for lunch or afterwards to watch the game won't be a problem. Although there is a lot of competition in the area of excellent places to eat, I anticipate plenty of traffic on Tuesdays and Thursdays for their weekly wing specials. There were two errors with the order that were quickly corrected. One downside was that the wings were a little cold when they arrived. These are minor issues to me since the location is new and they are still working on getting their mojo together. It won't stop me from eating 24 wings by myself and enjoying their Caribbean Jerk, Hot BBQ, Parmesan Garlic, and the new Jammin' Jalapeno sauces. Besides the minor hiccups, this BW3 will find it's groove shortly.
(4)
Melissa A.
I normally don't like wings but I don't mind eating here now that Bdubs offers boneless wings for the lazy (in my case) or people who hate getting messy. They offer a great lunch special: 8 wings+ fries for under $8 (there's also a 12 wing plus fries option). This is great on your wallet but not so much on your figure. Sorry but you can't have it all! Isn't like a b? I got half of my wings with chipotle bbq and the other half parmesan garlic. The chipotle bbq was by far much better than the parmesan garlic. It was a dry rub that packed a lot of punch in each bite, mainly a good smokiness. They also have a ton of TVs playing a billion different games/sports. Today there was the world cup, basketball, sand football (which I never knew existed ha), women's volleyball, and outrigger racing (not sure what if it's called racing lol). Good food and quick service, you can be in and out within an hour on your lunch break.
(4)
Taylor W.
Good wings! Friendly bar staff-Steph is great! Love the trivia games and sports watching of course. Nachos were good too. Love to go on regular basis.
(4)
Sheila M.
Schaumburg location. Worst service ever! Two hours for some wings and a salad. Really! Trying to get out was just as bad. Half an hour to get the check. Go anywhere else. B Dubs get your act together.
(1)
Jennifer C.
I had an ok experience at this location. I enjoyed my Caribbean Jerk wings and my fries. It isn't the best wings I've ever had in my life, but for a fast foody sit down wing dinner its pretty good. I guess I was lucky because my service was good. I did notice the masses of employees working and chatting among themselves because they had nothing better to do though. This place is very close to home and work so I will most likely be back. Probably on a Tuesday or Thursday when they have wing specials.
(4)
Sarah S.
Buffalo Wild Wings comes to Schaumburg!!! My coworkers and I had been waiting for BWW to open since we saw it was coming in a couple of months ago. And at long last, they opened yesterday! Woohoo! I went with my friend for dinner tonight. We were surprised the parking lot was so full, eek! Pro-Tip; Tuesday Wings Day = Wings are 45 cents each! A good deal if you ask me! There were wayyyyy too many workers but I'm sure that's because they just opened. I'm hoping there won't be so many extra people just hanging around once things get moving at this location. Our server was super nice, beyond attentive, very friendly. All of the workers seemed really happy to be there and friendly. Apparently they can play some kind of trivia game for you on your TV, I have to try that next time. This location has tons of TVs everywhere, I'm sure a great place to watch games. I haven't really tried any of the appetizers here so we went with the garlic deep fried mushrooms. They came with some ranch and were super tasty! Nomnomnomz. We also got 24 wings to share---12 of which I couldn't eat because my poor weak taste buds can't handle the spice. We tried the Salt & Vinegar which neither of us had had at BWW before and I was pleasantly surprised! The seasoning truly tasted like salt & vinegar chips. We also got 6 of the Parmesan Garlic which for me pushed my mouth to the limit! But the flavoring on the wings was oh-so-good! Loved them. Great service, great food, great atmosphere. I'll definitely be back! The question now is----Do they deliver!? We are always trying new places for wings for our weekly Beer O Clock at work!
(4)
Ericka L.
Came here for a quick lunch and was happy with my experience. Since I wasn't familiar with the sauces a sauce expert came over to help me determine which one I'd like on my wings. I was able to try them all (using french fries, yum), and ended up with my two favs - asian and honey BBQ. The wings were tasty and I really liked their fries so next time I'm looking for a wing spot for lunch we'll come back here.
(4)
Edmond L.
Stopped in for lunch, texted my friend at 11:55am to ask what he wanted to bring back for him. I placed my order with a server about 5 min later, (server was prompt and polite). I started to grow impatient cause I was starving. I looked at my watch and it was almost 11:30 and my food didnt arrive yet and my server was nowhere to be seen. If your profession requires you to deep fry chicken and add sauce and you cant accomplish that simple feat you have to rethink your life.We only get a lunch hour and your inefficient time frame does not work with my lunch schedule. I do not recommend going there for lunch.
(1)
Joe T.
Wings were cold. Management was very annoying. Food is served on paper plates. Fries didn't taste good. Sauce is the only thing that saved my food.
(1)
Amira C.
We were a party of two having a lunch date and we decided to stop by Buffalo Wild Wings for their .60 traditional wings. We arrived at around 1pm so the restaurant was fairly empty and the upside to coming during 1pm is that our wings came out hot and fresh! (We waited for less than five minutes)We were seated outside so I think the server forgot about us a couple of times. No worries because she was kind and polite. The manager as well stopped by and asked if we were doing well. The wings were delicious but fairly small. I would stop by this location again.
(4)
Aldo D.
I have frequented this location on more than one occasion, and every time the service is top notch. However, the food experience has left me slightly disappointed. It seems like Buffalo Wild Wings (Sorry, not calling this place B-Dubs) is in the process of cutting back to save a buck. That is, the portion sizes have gone down. Whereas you used to be able to get a set amount of wings, now they come based on "weight." So instead of ordering 12 wings, you'll get the "equivalent of 10," which naturally comes out to less than the 12. Oh, and you're paying more now despite no changes in the quality of the meat. (You can still order a select amount of wings on Tuesdays and Thursdays for their specials, though.) The cutting back isn't just restricted to the wings. I've noticed that my side orders have shown up with less food, and I get less sauce now in my orders. And once again the prices still go up. I understand that companies have to occasionally raise prices to keep a profit, but this seems like all taking and no giving back. Thankfully, the service here is usually excellent, which keeps me coming back. However the reduced portion sizes for what I pay may make me think about different choices for wings in the future.
(3)
Amir L.
Ok start off with the pros .. The brand brings delicious wings to the table!! Great food and a consistency you get in most locations! Except this one, this location, the entire crew Constantly seems over whelmed and not trained properly for high volume or normal volume . I decided to write this review because I made an order for pick up and I was on hold for over 5 minutes at 11 am. I hung up and called back and was pit on hold for another 5 Minutes. I took it as a sign and decided not to give them my business today and write this review instead . Poor job bdubs!!
(2)
Rencie H.
This is our 2nd visit here and I am quite disappointed. Their bloody mary is very lacking with the vodka AND they ran out olives!! What's a Bloody Mary without the olives? Our waiter, Jeremy, barely checked on us and when I mentioned the lacking Bloody Mary to him, he did offer another drink while stating that olives and vodka aren't a big deal. Ummmm... Okayyy... Anywho... Next. The wings are good of course but because it was so cold in the dining area, our wings got cold in less than 5 minutes. We asked Jeremy if there was anything he could do about the lack of heat since we planned on being there for at least another 3 hours to watch the UFC fight, here was his response: "We keep it cold because us servers will sweat if the heat were on. Look around, we're very busy!" REALLY? WOW! I looked around to find every customer wearing coats... And servers wonder why some get small tips. I'm usually a very generous, but Jeremy is lucky if he gets 5%! Get it together BWW!
(1)
Peter K.
Buffalo Wild Wings in Schaumburg! The few times I've been here for lunch, it's been fantastic. They are very liberal with their sauce which is fantastic for BWW (unlike other ones I've been to). Their service is excellent as they fill your drink very fast. The manager also roams here a lot. I'm not a huge fan of spicy and so my highest spice I try is spicy garlic. My favorites? Spicy garlic, mild, medium, and honey BBQ. Give it a try! :)
(4)
Greg B.
It's ok. Friendly. Sat at 11:30. Food took 30 minutes. Burgers were cold. Wings greasy, but I expect greasy wings. Not surprised- I knew what to expect
(3)
Ashley S.
Finished watching the Bears game here and had so much fun, we decided to stay and watch the Packers. Obviously they had every game you could possibly want to watch on, and the staff was really cool and very fun! Kind of made me want to get a job there....Kind of.... Since it was the first game of the season, they had a real party set up. There was games and prizes (which we won) and wings and beer and football and trash talking and coozies and beads and wings and beer and football, oh yea and did I mention wings and beer and football?!?! So of course we won the VIP table for Thursday night's Packers vs. Bears game, I mean obviously, we were the coolest people there and they totally wanted to make sure we came back. It's a table for 8, with basically the best seats in the house. I'm looking forward to it, but I don't know if my liver feels the same way. Stay tuned for the outcome! :)
(5)
Taric W.
Normally, I don't review chains, but this is my first BWW and I'm still trying to figure out what all the hype is about. Okay, there are TVs everywhere, and you watch them while you enjoy typical sports bar food, specifically wings. We've all seen this setup before. So how does BWW (or at least, this particular location) stack up? The service wasn't that bad. For a peak time, we were lucky (keyword: luck. If our party were any larger it could have easily been a while) enough to be seated right away, and were promptly helped by our server. He had to check if featured appetizers were still in stock. Tsk tsk. He was really busting his ass, to the point that he was a little absent-minded. I had the chicken sandwich. the patty was practically razor thin, and the wild sauce (way hotter than the traditional buffalo) barely had a kick. And they were wimpy with that. Also, you get maybe a handful of fries at most. Ordering fries on the side is pretty expensive for the tiny amount they give you, if you wanna compare it to a similar place like Applebee's. Also, the wings suck. It's close to $7 for six of them. They barely put ANY sauce on the darn things. And they come in a little paper basket, like it's getting served from a food truck. So yeah...it's a poor value, you get tiny, flavorless portions, and have to compete with bustling crowds of fools who actually think this is good. Don't get me wrong, it looks cool...but as a bar OR a chain restaurant, I don't think this is a good idea.
(1)
Saba A.
Rather go to Westwood Tavern across the street to watch a game! But I guess it beats Barleycorn on prices and tv's. I've been here twice. Any BWW you go to, you'll get great wings and prices on beer but you have to wait forever for everything to come out. First time I went, the boneless wings were not wet at all. The second time I went, the waitress messed up our order. Waitresses are nice, but not very experienced. So I'm glad I got to catch the Blackhawks game at the bar are but as far as food: Tuesdays- 45 cent wings. Thursdays- 50 cents boneless wings Always have beer specials. A good place to hang out for dinner. But not my favorite. I would def. not pick this place as a place to catch up with friends, if I wanted that, I'd go to John Barleycorn in the area. But for a dinner and game, this is a good choice.
(3)
Jun K.
Close at midnight weekdays. yes... got there around 11:30 and our server was eager to send us away. They had last call for the bar right before we arrived so we were sat and debating whether to try elsewhere. Our server might as well have been calling up nearby restaurants for us to check when their last call was. He apparently did not want us to be there and trust me, it showed. Out meal was room temperature at best, yea sure we're probably the last table/order but I expect decent at minimum. Who doesn't LOVE horrible service and food that seemed like the leftovers from other tables. With spicy wings comes a great responsibility... of refilling my beverage the second before i drink the last drop. Irresponsible people here indeed. Almost had to get up and fill my drink myself with my sandpaper tongue. Why do we keep coming here? I have no idea! It's ridiculous. But honestly, this past time was definitely my last. Two bad dates and you're done. I'm a strict believer on second chances especially for restaurants. The GM for this franchise location needs to do something to turn it around. The location is pretty decent and the potential is there no doubt. There's no reason this place shouldn't have a better rating, you just have to do some serious retraining on customer retention. and food quality control. Good luck BDubs.
(2)
James K.
I come here at least once every two weeks as it is close to work and centrally located for friends. The staff is always friendly and the wings are consistently good. Parking can be kind of a pain when it is busy and popular game nights.
(4)
Edward M.
The wings are pretty decent. They went a lil crazy and gave us tons of ranch lol. But it was good. Potato wedges w/ Cheese . We ordered queso on the side to dip in. These are nice. I like them with the ranch as well :) Boneless wings are expensive when you don't go on Thursday or maybe it's Tuesday, one of the days is boneless days the other is bone-in (original). It's much cheaper on those days. But the wings don't come with ranch or celery on those days. they charge 50 cents each. We tried some of their new dry rubs, like chipotle bbq and desert heat. Both are very good. Decently spicy and flavorful. The traditional honey bbq and mango habenero are also very good. The mango has some kick to it, so be prepared. My friend's birthday was that week so we got free snicker's pie. It tastes like a snickers but less nutty. Pretty good though, normal price is 3.50! I would not buy that for that small piece of pie. One of my brothers ordered ribs and shrimp, almost 14 dollars. He said they were very good ribs, I did like the shrimp but the tartar sauce is nasty, cheap and tastes worse than old tartar in a bottle from a grocery store. The service was excellent, very attentive, and very engaging/entertaining. They kept our drinks full and was very good at meeting our every need. We were there for like 4 hours watching an OKC/Miami finals game, and they never hurried us outt a there which was nice. There was a group of 6 of us. The only bummer was that the wifi was not working, had not been working since Friday the manager said, and happens often. That kinda sucks. So we played with the playmaker on poker instead.
(3)
Kathy L.
Love the Mango Habanero sauce; it burns so good! So, my company orders lunch from Buffalo Wings several times throughout the month; and we usually go for take-out since we usually like toeat lunch while having our noon meeting. One of our staff/coworkers would make the order and go to pick up orders for us. During this particular time, I had ordered the BWW Chicken tenders with the Mango Habanero sauce, and the sauce was forgotten. "OH NO!" We thought; that's the best part of the meal!! The sauce!! So, devastated I was.. So in the past when things were forgotten, we let it go and move on.. but this was a straw. We got on the phone with a manager and let him know that this was something like the 5th time something in our order were amiss. Yes, we are a large crowd, so understandably getting together a large lunch order can get crazy, a simple sauce can be missed here or there, some wings run off. I get that.. But this particular day, I really didn't want to go without sauce for the Chicken tenders!! So, alas when a phone call was made and without hesitation; this manager drove to our office, and with his genuine apologies, he gave us the missing sauce for my chicken tenders. SWEET!! I must say, that had me pretty impressed, and really appreciate the customer service experience that this manager brought today. It turned out to be a very nice lunch after all; so I really want to extend a very warm thank you to this Manager.
(4)
Scott C.
Went today for a later lunch. I've been at this location before, and was never thrilled. Today, it was not crowded at all, yet is was a good 20 minutes before our server came by the table. We placed our order, a medium wings with TWO (count them TWO) sauce options. When he repeated the order is was very fast, but it sounded right. It took about another 20 minutes for the wings to arrive. They must have had to kill the chickens. Did I mention it was not crowded? When the order arrived, there was only one sauce. Oops. Unfortunately, due to the slow service, we did not have the time to have them re-make the wings. But, we did let the person know we were upset the order came out wrong. The wings we ended up with were a lot spicier than when we had them in the past, so this time, I was unable to eat them. They never asked why we did not finish our wings, they must not have cared. No manager stopped by, nothing. This will be my last time at the Schaumburg location. The Hoffman Estates location is much friendlier, customer orientated, and will earn my business.
(1)
Darci S.
Props for a nice new location with upgraded looks...but my naked tenders just weren't as good here! Usually they have a nice seasoning on them but these were pretty plain. Service was above average. We sat on the patio and it was very nice. Overall good experience, just not as good as our usual BWW location.
(3)
Matt M.
Why is this Buffalo Wild Wings not as good as the one in Hoffman or Lombard? I have no idea why there is less uniformity in their food because their takeout is just no where near as good as the other locations. However, it still has the advantage of the BWW name and sauces so its not all that bad. But if you have a choice go to Hoffman.
(3)
Joe J.
Wow this Buffalo Wild Wings was massively disappointing I used to live in Orlando, Fl by University of Central Florida, and the locations there blow this one away. The Coors light was good and was very well priced (which isnt hard to accomplish), but the boneless wings were dry and had more breading on them than actual chicken. I have always had acceptable experiences at Buffalo Wild Wings...until today. I will never come back to this location. Fail Buffalo Wild Wings...fail...
(1)
Jennifer M.
Holy F**k! I get that the color scheme of the BWW uniform is composed of a black or yellow jersey but what's up with this place being out of control with the number of employees, supervisors and managers swarming around the restaurant like bumble bees? Seriously, I went to the take-out counter to order food to go. No one in line ahead of me; the perimeter was surrounded by employees and one supervisor so busy talking among themselves that I had to get the cashier's attention for service. She gave me a buzzer and we sat in the bar area until our food was ready. A server asked if we were waiting for carry out, as if in passing; she didn't bother to ask us if we wanted something to drink while we waited. Jason had to stop her from walking off. He ordered a Diet. She did come back to bring him a refill while his glass was still half full. I understand, this must be the first job for most of them. It's clear the employees come without any experience and the staff is still in training. For my part, overlooking today's mishaps are taken into consideration. I think it's great that BWW gave these kids an opportunity and I hope they all succeed. The layout is very cool. You walk in and you're immediately greeted by 3 people at the hostess stand. The take-out counter is in an alcove just behind them to the right. To the left is the open dining room. Walk straight back and it opens up to the bar area with hi tops, tables, bar and a lot of TVs.
(3)
Erick P.
I love this new set up they have going on here. This set up is way more open and more convenient for people to sit. This place is also very very clean and they have like 40 TV's. I Will def be going back to this location like 400 more times lol Gotz to love dem wings.
(5)
Richard C.
This particular location is terribad when it comes down to food. Service is okay, and servers were rather friendly. However, chicken wings we got were sizes of turkey with joint problems. in other words they serve old chicken that are usually thrown away and not used for consumption due to foul old poultry smell and disgusting texture. i dont know what their manager is thinking about they need to get their food right, until then, i will go to the location i mount prospect or hoffman estates.
(1)
Alex L.
Waited over 45 min for food, when I received it it was cold. I sent it back, stil waiting on my wife's order, totally disappointed. Don't know who screwed this up, but I'm not a happy camper.
(1)
Thomas K.
This place needs better management and to raise their standards. Food is always late under cooked and most of the time it is cold. I love buffalo wild wings but I hate this location. I don't understand how there could be that much of a difference between locations.
(1)
Mike B.
(This is an update to my previous review) Sorry BWW Schaumburg, today was my last visit to you. The wings were good, but that wasn't my issue. For some reason you're very different from other BWWs in the area. Today I brought a giftcard to pay with. When I got my receipt back, on the tip line was written, "NOGCTIPS". Not sure what this was about I asked the manager. He told me BWW does not accept tips on giftcards. I asked if it was just this location and he said no, the computer system itself doesn't accept tips on giftcards. What's interesting about this is that before the Schaumburg location opened I had been going to the Hoffman Estates location for years. Countless times I've paid with giftcards and left tips with no issues. So the story is fishy if you ask me. I've also emailed BWW on their website to clarify this and will update my review here depending on the response I get, but I can tell you I've tipped many times before on giftcards at BWW, this is the first time I've ever had any issues. The worst part was I had no cash on me, so I had to borrow some money from a friend so I could tip my waitress. Oh well, what can you do.
(2)
Barb M.
Terrible service on our last visit with server, Tony. We stopped in for a quick lunch and ended up being there over an hour and a half. Took forever for him to even come to our table. Brought my kids cups and lids for their milk without straws. I ordered a side of ranch and when the food came it wasn't with my meal but he put "extra ranch" in the middle of the table and then charged me $.60 for it. He walked around with his head down and wasn't friendly. He was extremely confused when he split our check. We had 4 people on one and 3 on another and this took him about 15 minutes to figure out and he never added my coupon. Next time I will go to the Hoffman Estates location. Very disappointed!
(1)
Lisa V.
My whole order was wrong and it took an hour to make and I was late from my lunch break because of it. I called back and asked for a manager an all they offered was to mail me some coupons.
(1)
Danielle S.
A B-dubs is a B-dubs I say. They have decent wings and a variety of sauces, but it's not the best I've had. They have the trivia game you can play while you wait, along with a lot of TV's so you can catch whatever sports game you want to watch. They also have some decent drink specials (mostly on beer), but they don't have a good variety of alcohol. The service depends...I've had people that were good, and others that were pretty mediocre. I've always felt that the service at Buffalo Wild Wings isn't the best. The food game fast, and everything was as we ordered it. It's a good place to go if you want a beer and watch a game.
(3)
Doug A.
I don't understand how anybody can give this place more than 2 stars. The wings are absolutely terrible. They're tiny and all their sauces taste like a salt bomb. I've had the burger too, next time I'll just eat the urinal puck in the bathroom. You're wondering: Why two stars, well...Good TV situation. They're everywhere. Plus props to the HR department on hiring cool, good looking chicks. I hate guy bartenders, it's just wrong. The other star goes to the temperature of the beer. ICE COLD. It was delicious. Washing down the wet cardboard wings was a delight with an ice cold beverage of my choice. I don't see the lure of this place except for the tv's.
(2)
Manshu V.
A good place which doesn't get very crowded during Friday nights, so if you couldn't find a place on say Westwood Tavern which is across the road, you could check this out. I really like the wings with the Mango Habanero sauce here.
(3)
Lucy F.
The service was great, our waitress was very attentive. Wings and fries came out super fast, and we kept getting soda refills without even asking. No complaints and restaurant was not even crowded.
(4)
B W.
My first time eating here was on July 7 (reminded by the pictures I took in my phone). I order wings and buffalo chips with cheese for pick up. Once I got my food and returned to work, I noticed there was a white, paint like substance on the bottom of my food. I called in to complain of the issue and the manager apologized and offered coupons to compensate for my troubles. I waited over a month for the coupons to come in the mail. I called on around August 11th to ask about the coupons and was greeted with a very apologetic manager (names slips my mind, but I will be sure to add it later). This guy was amazing. He seems very sincere and empathetic about the issue I had and gave me a free order that night and still provided the coupons to me. This service I received that night completely made me forget about the bad experience I had. I would highly recommend this place. They care about their customers and their reputation. The wings seem to be much better here then at other BBW locations. They put a lot of sauce on each wing and they make sure the wings are actually done! I cant tell you how many times I have bitten into a traditional wing from BB that wasn't fully cooked. I dint even risk it any more. I only order boneless now.
(4)
Leah B.
Wings are the most perfect food. They are juicy, spicy, finger licking good. Unfortunately you never know what your going to get. Unless you go to BWW. Their wings are fried without any flour/breading and they have an extensive selection of sauces. They let you mix it up and order 2 kinds in one order which is a bonus. Plus, their wings are consistently good. They have a large bar area with a good variety of sports on their many TVs.
(4)
Sean C.
Fail. Came here for Monday Night Football. The service was decidedly lackluster. Our server got cut mid-way through the first quarter and closed us out early, which was fine. But she ran the wrong cards for the wrong checks. Never did get another server, despite the fact that we weren't close to being done. We left at halftime. Not sure we'll be back.
(1)
Jim K.
I like Buffalo Wild Wings, I really do. But this location just does not have what it takes. The wait staff is attentive enough, but it doesn't make up for the kitchen which is miserably slooooooow. And could you spare a little more sauce or dry rub? Every time I have been there, the wings were dry and tasteless. Like I said at the start, this does not compare to what I have experienced at the other locations.
(2)
Bennie R.
not very friendly crew here, doesn't seem to be well trained either compared to other stores. Jill who waited on us at the bar is such a ditz, she forgot one of our drinks and never came back to ask if we are ok. I had to flag down another waitress to ask for it then Jill came back with the drink. She left us alone all throughout our meal, my girlfriend had to get up and walk to the bar and ask for a refill. another waitress had to call her attention again and she came back to served the drink with hands that just handled the trash. furious, we asked her for a new one and told her to wash her hands!
(1)
David C.
Honestly, this place doesn't meet the hype. Buffalo Wild Wings in Schaumburg, just moments from Woodfield Mall? Yeah... you can't have mediocre food and mediocre service when the Schaumburg area is booming with great food and restaurant opportunities. The service was lack luster and really wasn't customer based. Just walking in and being ignored by the hostess while she was engaged in a conversation with another employee and cleaning a table in a pretty empty dining room should have been my hint to maybe sit in the bar. At least I wouldn't have had to wait a few more minutes to be seated in a dining room where there were maybe 6 other groups seated. The dining room was otherwise empty. The service was nothing special. The person running our food to the table was more memorable and helpful than the actual server. I hope they get tip share otherwise I won't tip as much the next time. The food. Really? How do you screw up wings? I am sure there are a lot of ways but a place known for their wings really shouldn't make people question it. Serving cold dry wings is not acceptable. Period. All in all my general opinion is "I've had better." It wasn't awful, just not what I've come to expect from a franchise finally breaking ground in my backyard. It may be worth the drive to head to the next closest location or wait a few months until they work out the kinks of the new establishment. Honestly, my expectations won't be as high the next time around.
(2)
Will S.
Runner "Tony" was a smart ass after serving incorrect order... Totally unacceptable! I don't care where you work, Tony if someone says Im sorry I didn't order this... smart ass remarks and attitude... You deserve to be fired!
(2)
Jeffrey R.
Service is usually excellent here. This place is for drinking, watching a game, playing video poker/trivia and munching. My low review is based solely on the quality of the chicken itself. It is pretty bad and I would hate to see the poor birds or conditions that they live in that make their wings so poor. The sauce hides the fact that you are getting scrap parts from sick birds. Usually a portion the serving has wings that are half a wing or less. Makes me wonder what they cut off??? Anyone who has eaten there more than a few times knows what I am talking about. There is usually very little meat on them. This is typical of most BWW and Schaumburg is no exception.
(2)
Meghan C.
I've only ever been to BWW a few times, but I was really excited to see one opening closer to home. I had gone on a Sunday night after a full day of working retail at Woodfield. We get there and the parking lot is packed. I expected a little bit of a wait, but not the 20 minutes to even get recognized! I was hungry and figured since we were already there we should just stay. Come to find out there were 2 parties of 10 waiting at the door, not just one big line. So after the hostess FINALLY realized my friends and I were not part of the party, we got seated near the bar. I must say the trivia game was pretty fun, but I think those are only to distract you from how bad the service actually is. After waiting about 15 minutes and having gone through one whole round of trivia, we still lacked a waiter. No one had even come by to take our drink orders! I was to the point of walking out the door, but my friends gave me the whole "you've waited this long, what's another 10 minutes?" speech. After having waited about 45 minutes in total, a peppy waitress comes by and asked if we had been helped yet. I was about to rip someone's head off for lack of service and give them a mouthful about paying attention to customers (I also used to be a waitress, I can give some slack, but this was unacceptable), I calmly ordered a much-needed beer. We ordered everything at once, and I must say the food did come out pretty quickly. Which is good because If it took just as long for the food to come out as it did for us to get any sort of service, I wouldn't have even left a tip. The food was mediocre. And I have been sick the entire week after I ate there...not saying it was the food that made me sick, but let's just say I will not be going back to BWW any time soon.
(2)
Joe B.
Great service very friendly...i was told a 30 min wait and we were seated in 10 mins :) Great cold Stelllas and 50 wings later this experience was great. You can see why these are popping up everywhere... Hooters who? If they dont change their style. Soon BW3 will gobble them up. Make sure you try the Jammin Jalapeno...its delicious...no need for fries or appetizers!
(4)
Isabel F.
I have been to numerous locations where my experience and food is always similar, and I am happy with it. I came here for lunch since I work right behind this location with some co-workers. Lunch hour is not possible when coming here. We waited to order for about 10 min until we could find our server, then it took another over 30 min to get our food - which mostly consisted of boneless wings. We quickly ate so we could try to get back to the office within our lunch hour, but then the server was no where to be found so we could get our check. The food also didn't seem "right" the wings didn't have enough sauce and were not warm, but not cold. Like they had been sitting out for 15 min before the server brought them to us. Not sure what is going on with this location, but I will stick to the hoffman estates location.
(2)
Shaun S.
Before going on about my bad experience, let me say that the manager apologized a couple times. With that said, we went there an hour early for the bears game. 5 adults, 3 kids and a baby. They told us 10-15 minutes. 35 minutes later they clear a table saying give them a minute. 15 minutes later we sit ourselves. We order pretty quick, get our drinks quick. The food doesn't show up for an hour, after we asked what was going on. When it showed up my wings were fine, but the 2 people that ordered burgers were extremely disappointed. One burger looked and felt like a hockey puck and was sent back. The other persons burger looked like a grey McDonald's burger. There are 20 different sports bars in the area that knows how to cook burgers that we will take our business to. My tip for b-dubs us to learn how to handle a dinner rush.
(1)
Bgs B.
This place needs a lot of work. The food was bad, I can get better chicken at KFC, and the service was awful. Cheap looking interior with fake sports memorabilia doesn't add to the experience either. They even serve the food in cheap paper containers rather than in a normal plate. I've been to buffalo wild wings before, in different locations, and I don't remember them being as bad as this place. The server messed up my wife's order twice and I was done with my meal by the time they finally brought out hers. After all this they didn't even give us a discount on our bill. I'm never going back to this place again.
(1)
Ron W.
I went there again today with some people from work and this time the service was fast. The food tasted exactly the same as last time I ate there. It OK but the wing are sort of on the small side. This time thou one of my co-workers asked for 10 wings and the waitress said no he could only get 8 or 12. OK then she added but if you were here yesterday we could do it. WTH don't say that. Again .. bad service. My co-worker was mad as hell. Dumb!
(3)
Sarah K.
I have been going to BWW for a very long time and was satisfied with their food all the time and the service, but this time the long wait for being seated could have been avoided and cut down by half. My boyfriend and I were waiting for a table for what seemed to be forty minutes, which is understandable since it was completely packed. What really annoyed me was that there were a good amount of tables and booths open for fifteen minutes but none of the staff bothered to clean them down. I would understand if they were short on staff but there were at least four staff members just talking behind us as we waited. Some just walked by the messy tables and strode past them as if they hadn't noticed that there was a mountain of empty drinks and food lying there. Finally, the manager went over and began cleaning the tables himself, which didn't reflect well in my eyes on his staff who avoided cleaning the mess.
(3)
George D.
NO THE BEST ONE ON MY LIST.. I have visited plenty of locations around Illinois as well as other states and I can now say where the good ones are.. All the time I ask for my wings extra extra extra again.. Extra crispy I just cannot eat them otherwise ( I think there's something wrong with me.. Haha) so I told please write the order down carefully because 9 out of 10 I never get the food right.. They always have to take it back and bring it again but at this place they took it back TWICE and didn't bring the food like I had ordered., the fries were good and the beer was cold and that's why they got the second star out of me.
(2)
Billy E.
A nice young staff with a familiar menu. I LOVE the mango habenero sauce! I usually end up picking up which is weird because it's much better dine-in! This is because they don't have a hotbox or warmer for carry out orders (odd for a popular chain), so if you do order carry out, get there early for the hottest food possible! This is all.
(4)
Mary E.
OMG LOVE this place the wing flavors are fantastic only ever go boneless but BEST wings!
(5)
Lisa G.
Just like any other BWW just smaller, we tried to get in after opening but it was too packed, we came back just after grand opening! My wrap was great, kids loved Dino chicken nuggets and hubby says his sauce was great on wings which their hot sauce is different at every location for him! He said this one was spot on for HOT :-) well be back we live close and it's great for the kids!!!
(3)
Anthony G.
If I could give them ZERO stars, I would be very happy. Unfortunately, that is not an option, so 1 star is as low as I can go. Anyways, my wife and I have ordered carryout twice from this place, and both times they totally screwed up our order. The first time, I ordered 12 boneless wings and 12 regular wings. When I arrived to pick them up, they somehow had only 8 regular wings with the incorrect sauce... How does that happen? Then it took over 15 minutes to redo my order, which in my opinion, is totally unacceptable. Moving on... The second time I ordered online, we asked for our 24 regular wings to be "extra crispy". We picked them up, drove home, opened up the box and noticed right away that they were the opposite of extra crispy. If anything, they weren't cooked enough. We called right away and they said they would redo our order. OK fine. We drove back, and of course all they had ready was an order of 6 regular wings. Took ANOTHER 15 minutes to get the order correct. So, what I've learned here is that if you want to order online, prepare to be disappointed and you will most likely have to go there twice for them to get the order correct. Oh, and the wings are totally overrated. Bottom line, good concept (wings, beer, sports) but extremely poor execution. Never again!!!
(1)
Tom F.
I like buffalo wild wings... the beer was a bit pricey... $6 dollars for a stella.. Was a nice looking place.. Lots of people around.. It was $50 dollars for 3 people... They want .60 cents for sour cream... I would go back.. Just maybe on a weekday for their specials...
(4)
Nick F.
friendly service, its B-dubs
(5)
Cano S.
Excellent customer service but frankly it's overkill. Having 4 different employees ask how things are going 5 times within 30 minutes is too much. The decor isn't that nice, its kinda cheap looking compared to other locations I've been (i.e. South Barrington or 7 Bridges) Just a bunch of cheap tables scattered in the middle of a big open room doesn't give a more cozy restaurant feel that you perceive in other locations that had nicer wooden tables and booths, thereby separating the sports bar theme area from the dining area...had more of a diner feel like I'm at Dennys or something. Food was great as always, though.
(3)
Rex d.
An hour and a half wait for 6 wings. Unacceptable.
(1)
Dave G.
Stopped in for the Bears Packer game and got there about an hour before the game and had the black and blue burger and it was pretty run of the mill. Only issue was that whne some one at the table order a beer the waitress took it to mean every one wanted another one, and they were brought to the table 1 or 2 at a time. So when we told the guy we didnt order them he took them back, but they were not taken off the bill so we got way over charged. Now after 4 hours and quite a few beers we were not sure by how much we got overcharged and the manager just took 20% off and that seemed fair.
(3)
Sang C.
Made an online order.. came for the pickup and the csshier tells me this didnt go thru.. mstore manager took care of the bill.. great customerr service!!
(5)
Jenn H.
Uggg first time here for lunch, and it will be my last visit!! The place was busy but not overly crowded there was still open tables available. Most of the wait staff was running around looking lost especially are waitress. Sat down got are drink order i tried to order a beer but realized damn im driving on a speeding ticket, our sever wouldnt serve me with that... fine! i understand! Do i really look under 21??? lets be real... mayb if out waitress wasnt in her late 40s possibly 50s and not a complete spazz she would have realized this. My friend who was with me ordered a beer she came back to tell us they were out of that beer yay!! We ended up sharring a sam adams so i got my fix :) ..Lets see what else o yes we ordered are food from are spazzy server. A WHOLE 45 MINUTES LATER we get our food... being on a hour lunch i was not happy. O and what do u know go figure my order is messed up a manager brought us our food and couldnt see that????? I flag down the spazz ummm i ordered garlic wings these are clearly not them ...her response was im not eating them i wldnt know.... apparently with age your smell and eye sight go too??? then the manager backs her up??? That place can kiss my butt i will never be back .. horrible service out of beer, and food orders messed up after waiting 45 minutes psshhh get with it.
(1)
Barb F.
Very poor service (45 plus min. for order of ten wings) and the boneless wings could have been named popcorn chicken. The 'supervisor' came over after 40 min and told us for some reason the order was only placed 15 min. ago and comp'd us a coupon for six free wings. So generous, huh And they charged us extra for blue cheese in a tiny cup and literally four celery sticks. So might be just a poorly run location bit I was not impressed. Imagine if they were crowded...which they were not tonight.
(1)
Sarah J.
Where do I begin on the famous Bdubs? My friend and I thought it would be great to finish the second quarter of the chicago Bears kick off of the season at Bdubs because Champps was empty. Our tummies were craving some good ol wings or as my gf says " Psshh I get it right off the bone; Im gunna eat it like a man- rarrr" She got the HOT wings and I got the Honey BBQ - amazing (although my mouth was on fire I was ready to take the napkin and start licking it) Great beer deals $3.50 tall miller lights- couldn't go wrong! When we pulled into the parking lot it was packed! We wondered what all the announcing and loud noise was; well this is what it was - the place has a VIP chicago bears seating section, the people are drawn from a hat as well as many other drawings going on such as for jersey's , beer glasses, mardigra beads, beer mug coolers, ext. We entered to win a jersey and instead of actually winning little mr. Jason deli did. Let me just say the jersey looked alittle snug- I asked to try it on and well it fit like a glove! THE TWO MOST WONDERFUL BARTENDARS especially Jen (one of them) was rooting for me to get the jersey. I even offered to pay him for it. But he pulled the card " I never win anything" well to be honest how can you enjoy it if it might rip right away! I was alittle upset! anyways back to the bartendars Jen and Amber were awesome prompt to always refill, ask if we needed anything, and got involved with the customers! To top our night of fun! Ellen i believe her name was approached us stating we won the VIP table for the bears vs packers game this week! The VIP table is right upfront of a big screen and you get a decorated section being treated like royalty. We get to invite 8 people so we are looking forward to this! We requested the two bartendars that were awesome Jen and Amber! We were not a fan of the bartendar that took over after they left she was not pleasent or really responsive. Ellen gave us a sheet for 5 $ off of our bill - Joe was another coordinator event person and he helped me with setting up the survey and supplied an IPhone charger! i HAVE HONESTLY nothing bad to say about this place - the manageres were very accomidating, the bartendars were awesome they even cracked up when i told them about my book im going to write- they were interested in making sure the customers were having a great time! jOE AND ELLEN were great also- overall great experience thanks for being awesome to us Bdubs! That was a great to start to the season!
(4)
Kevin S.
I went to BWW to see the UFC fight on Saturday night. I went there because Westwood (across the street) was already packed. All the tiny tables were occupied, so I found a seat at the bar. There are 2 giant projection screens behind the bar, but they are very washed out with the bright lights from under the bar. Those were NOT watchable. There were other sporting events going on, so UFC was on just a few screens. The garbled sound was from those other events. After the SILENT UFC started, some LITTLE GREMLIN switched all the screens around, so I had to turn my stool sideways to see a small screen on the other side of the place ( I should have asked for binoculars). I couldn't change my location because the place was full, with many people standing. A half hour later, the screens moved around again, and I had to rotate my stool 180 degrees. I wanted to order food, but I didn't want to eat facing away from the bar. After the screens flipped around again, I went home. I don't understand why a Pay Per View championship event has such a low priority, especially since a lot of people were watching it and I believe the website says they show all UFC events. Also,they should replace all the chairs and stools with the kind that swivel.
(1)
Jim L.
I went here for the Super Bowl with my family and had a great time. However, there was a major back-up to food orders due, in part, to a substantially lengthy take-out line as well as the place being just shy of full capacity. Our appetizers came out within an acceptable amount of time but our main entrees took over 1.5 hours (for 30 wings and nachos). Our server and management understood that our wait was very long and without us asking, compensated us for our entire order (minus the drinks) and even brought out numerous additional appetizers on the house to keep us happy until the food arrived. The wait staff was good (reliable, attentive and constantly refilling drinks) and management handled our problems in a more than acceptable way (they are very generous). The food was on par to any other BWW exactly what you would like to see in a franchise restaurant. The beer was delicious and fresh. Their beer lists are quite extensive but the server provided some top notch selections that made it more bearable. Needless to say that we would come back to this BWW. It made a great place to have the Super Bowl (with a welcoming atmosphere and door prizes as well as a great wait staff). I am absolutely certain that this was a one off fluke due to the traffic from the Super Bowl and would not expect this on any other night. I just hope that whatever issues they had last night with the lengthy wait will be resolved by the next Super Bowl!
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Dinner Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Best Nights : Tue, Thu Coat Check : No Smoking : No Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : Yes
Mike A.
I do not like this restaurant, the boneless wings are ok but there is nothing special about them. They are probably frozen and then deep fried. The bone in wings have no beading and are not that good either.. for good wings go to hooters... this place should be ashamed of themselves for just crappy wings.. The restaurant is very loud... not pleasing at all..
(2)Far K.
Got a veggie sandwich. It was pretty bland, but decently priced. The customer service wasn't so good, felt like I was being ignored the entire time. And it took a while to get my food to come out. The interiors are just a basic bar-diner theme. Good for families.
(2)Kayla K.
I wasn't impressed with my meal, I ordered the chicken ranch burger but the burger that came did not have ranch... so i asked for some and everything was fine, not a big deal. Idk if i would take my friends here again. Nothing stoodout :/ eh
(2)A A.
Not pleased lately with bww. They have made several changes that do not appeal to me as a customer. When they changed the burger patty from a great juicy burger to the shoe leather they server now, I was mad. If you ask them to cook the burger medium, they won't!! Why not??? Every other place asks you and then prepares it the way you want it. The next problem I have is they switched from the best tasting soft drink "COKE" to the garbage that they serve now. I'll give you a hint it starts with the letter P. On a good note I love their wedges, soft pretzels and cold beer.
(1)Dinah T.
Had a taste for wings and wanted to see the Chicago Bears play their last game for the season. This is our first time in this location. It was your typical Buffalo wild wings establishment, the same food and drinks. When we entered the place, we are able to be seated right away by the host. This location has an open space for the dinning area and on the other side was the bar area. I couldn't really see what the bar area looked like because there was a half wall and a wall full of TVs. No matter where you're sitting, you will have a good view of a TV for sure. For chain restaurants there all the same so when we go, service would stand out, if any. I have to say on this Sunday lunch with the game on, our server Ashely was great. I was very impressed on how friendly and attentive she was throughout our dining experience. She made sure we had our drinks and asked how are food was tasting. I even asked for an order of cheese wedge fries after we ordered and it came out pretty quick with our meal. A star is lost because I felt like they didn't have the heat on or they left the front doors open. Yes I was cold but I didn't want to wear my winter jacket when eating. And I couldn't see the bar area so I wasn't sure if I wanted to sit there or in the dinning area. Overall a good experience, food was fine. We ordered our typical traditional wings, I split sauce of a small order of 10pcs of mild and teriyaki. Corn dogs and potato wedges with chipotle sauce as appetizers. Hubby gets garlic Parmesan boneless wings 20 pcs. He ordered a beer and I ordered the hooch cocktail which was ok. I'll come back here if I'm in the area.
(4)Arvindram R.
One of our groups casual hang-out spot on a tuesday evening, obviously coz wings are cheaper ! The main concern is usually their consistency sometimes they are really great sometimes pure bland so I guess they also have their off days like all of us. But overall a cool place to hangout and try some new flavors off the hook, my favorite is Thai curry, lemon pepper and garlic parmesan. Go for it once a while..
(3)Nick S.
Well. This was my second time writing a review here. So a few things..... Positives : As usual good atmosphere. It's 60 cent boneless wings. I have never seen this bartender before. Name is Stephanie and she likes to smile a lot. Which is awesome. Very friendly. Tall Budweiser for 3.75? Priceless. Negatives : my wings were not hot. I am sure that the high amount of people here had something to do with it. 4 stars. I am full. Burp.
(4)Michelle C.
We all just tried the flatbread chicken cesar for an appetizer & it was sooo yummy, for linner(lunch/dinner) we had Angry orchard peach grilled chicken sandwich, definitely try this! The flavor of the month--angry fiery apple wings, think of a spicy caramel apple the food was hot and timed appropriately!
(5)Jaclynn B.
Food is good but the service was horrible !!!! I had to ask for something I wanted like 4 times before someone actually brought it to me . Our waitress looked like she hated her job and was rude ! Never going back to that Buffalo Wild Wings again
(1)Neal M.
Received a 25 dollar gift card for Xmas and decided to do Carry Out this past Sunday for the hawks game. Simply put, The good.. I like the flavors of the sauces, you can tell they put a lot of time into perfecting them. The bad.. THE COST 15 ala cart wing order is 15.99. Really 1.00+ per wing? Ordered two of these (15 piece orders and a large frie) for a few people stopping over. 5 of us ate them in all about 10 minutes. They were good, but they are ridiculously overpriced.. Almost 38 bucks for 30 wings and fries and we all wanted more.. A great deal with the gift card, without it, no way. Wingstop is just as good if not better, and 20-30% cheaper. These are just wings, why are they so expensive? Obviously we are paying for the overhead and staff of the big restaurants and corporate greed.
(2)Genevieve L.
I've never had to wait so long for fried food. Our server was really nice. She took our order and brought our drinks. Unfortunately, there seemed to be a hold up in the kitchen. We waited about 40 minutes for our food. And when it finally came, one order was wrong. Ironically, when they corrected it, it took a minute. Odd... On the plus side they have this new person walking around ho gave us a free cheese curd to tide us over. Thanks experience captain. You're the only reason this review gets 2 stars instead of 1
(2)Bella W.
The wings aren't as good as I expected, but sometimes I crave it so that's the only reason I go to bww, but I'll probably go to a different location. It took awhile for my friend and I to be greeted, and they had to finish up their personal conversation before assisting us. We had to wait to be seated, then awkwardly wait until someone came around with the menus. Our waiter wasn't rude or anything, I mean she was ok, but she didn't seem like she cared that much either. I'm wondering if bww has low standards when hiring their employees, cause it's not the first time the waiters acts like whatever.
(2)David A.
Was there with a couple of buddies to watch the Bulls game and although they have a bunch of TVs, they were on the small side by today's standards. Service was OK but the wings were really tiny with not much meat on the bones. Beer was cold. Pricing seemed a little high for the atmosphere and food quality provided.
(3)Vikki Y.
The only reason why I am reviewing this specific BWW is because of the service!!!!! My BFFL and I came here after spending the day shopping and the service was AMAZING!! I have never had such a wonderful server- so much so we even commented about her to the manager. The things she was great at: 1) She was friendly but not chatty (I don't like servers who want to know my life story) 2) She brought us drinks and food on time 3) She asked if we needed anything but she never "hovered" 4) She made sure our drinks were ALWAYS FULL and even brought out additional drinks when ours were almost done 5) She was timely and did everything with a smile. We definitely made sure she was over-tipped because service like that is RARE!! The chicken was also yummy and just the right balance with the sweet pops! (not soda)!
(5)Chip G.
Seated right away. Ordered cheese curds ( good not great) they were brought along with our drinks within 5 minutes. I ordered the Korean BBQ sauce it was really good little bit of a zing but not real hot, great with the ranch and carrots they give you. Son ordered boneless ( I had origins) he loved the teriyaki Korean was a touch to hot for him. Oh well left overs for tomorrow. All in all good. Our server Nancy was very attentive and soda was refilled as soon as it was low.
(5)Moise K.
Surprised the rating for this place is not 5 stars and that's possibly because we get premium service. Me and my boy made it an habit to eat here every Tuesday for bone-in 60 cents wings. Stephanie is our server and every time we sit by the bar. When eating hot and spicy wings, water refill is crucial to a successful BDUB experience and that's exactly what we get here. Definitely recommend sitting at the bar for quicker and proactive experience. Tell them Mo sent you .
(5)Bob R.
March Madness at Buffalo Wild Wings is about as good as it gets. TVs everywhere and lots of screaming raving fans. We went in the middle of the afternoon today and avoided the crowds at night. And, yes, it can get very crowded with a very long wait there. After not eating all day, we were hungry by 3:30 PM. We ordered 18 wings, 6 each of Asian Zest, Carribean Jerk and Hot. We also had celery and carrots, french fries (not the ones with salt and vinegar) and cole slaw. The food was good. After not eating all day, we gorged ourselves. They have those electronic game pads there where you compete on trivia questions while the questions and results are posted on TV sets overhead. We tried it and quickly realized we were competing with the people at the table next to us. That was an added benefit and some unexpected fun. My only complaint was the service was not up to snuff. Oh, the hostess and the servers were friendly and helpful. But, once we placed the order, our waitress disappeared. People who entered the restaurant after we did were served long before we were. When I finally did see her and tried to wave her down, she nodded in acknowledgement and came out with our food. So, my question is, how long did it stay under the heat lamps? But, even with the not so great service, we did have fun and enjoyed the food.
(4)Cornelius J.
On March 26 a buddy and I met up there to have dinner. It's fine that there's a line for a table during March madness week. But when you have folks standing 20+ minutes in line and watch friends of the host seat their them ahead of people line it leaves a bad taste in your mouth. I won't dine here again.
(1)Manish H.
Worst service ever, unlike other Buffalo Wild Wings that I've been to. Had to chase down my server Katie for taking my order, getting me dipping sauce and giving me the check. All this while the Server Captain was making rounds comfortably ignoring me and my wife. Won't ever come back to this location.
(1)Dorothy P.
I remember the good ol' days when my friends and I would go to B-Dubs, grab some wings smothered in sauce as hot as you could stand, and hang out for some laughs. I'm not sure if I've just outgrown this wing mecca or if this particular location just stinks. My coworkers and I went here for lunch one day in order to satisfy a craving for junk food, and junk is exactly what we got. It was fairly busy for a weekday but not too bad for a lunch rush, if you ask me. There were 8 of us, and the service was t-e-r-r-i-b-l-y slow. Mind you, this location is smack dab in the middle of an area of Schaumburg that is chalk full of offices, so it sort of baffled me that they waited on our table like we were a bunch of Sunday drivers with nothing better to do. Most of us got boneless wings, covered in a variety of sauces. The parmesan garlic and the mango habanero sauces were extremely salty (salt lick's got nothin on these, yuck) to the point that I couldn't finish any of my lunch. Their fries are alright, but nothing to write home about & certainly nothing to come back for. We wolfed down our food (begrudgingly) and then sat around and waited for our check (and waited and waited). An hour and a half for glorified fast food kid's lunch...no thank you. With a plethora of options around our work, you can bet your sweet booty that I won't be making it a point to come back here again.
(2)David T.
Can't go wrong with BWW! There's nothing bad I can say about any BWW I have ever been to, that's a lot, great wings, beer selection, sports and cool people.
(5)Amy P.
Wow. It's really sad and unfortunate that just because the BWW franchise is a cash cow, they feel that the guest experience does not matter. Every review is true, this team and management does not care, at all about the guest experience. Listen up BWW - you can only last for so long on what the creators built for you and at some point, you're going to have to TRY.
(1)MeLissa H.
So-so food. BBW isn't my favorite chicken place and the noise level really makes conversations hard. But the staff here was really good even though we had a long wait. Our server did take awhile to get back to us with our food and other requests but he was pleasant and accommodating.
(3)Danny M.
We came here with a party of 6 after going to Woodfield on a Wednesday night. Surprisingly, the place was pretty empty and we were seated right away. As soon as we were seated, a lady walked around handing out free samples of the Spinach Artichoke Chicken Flatbeard. It was amazing, so we decided to order it. This was probably the best thing we had here! We all ordered a bunch of wings with different sauces to share. Our food took forever to come out and this place was empty for the most part. When we finally got the wings about 20 minutes later, they were all cold. Our server was inattentive for the most part and he got our order wrong on multiple things, so idk if this had to do with all our wings being cold. My favorite wing sauce from here was the Mango Habanero. I normally love the Parmesan Garlic, but it was pretty bad here...
(2)Kelly M.
Seriously sucky location. The staff was lacking and the food was criminal. We ordered a salad with grilled chicken and it arrived fried. Sent it back, and the cook decided to include a chunk of the romaine lettuce stem in the salad. It was either lazy or downright vindictive, either of which is not acceptable.
(1)Julie Y.
I love wings... For some reason I've never had a pleasant experience at any of these locations
(2)Rawlins R.
This is the normal Buffalo Wild Wings. We usually come here on Friday's during work for lunch. Recently they have been asking if we want to sit in the "stadium" seating section. I don't know why but this is just an area with high bar stools at tables. For the most part service here is just about average. The one thing that they do know how to do is to get you to use your stamp card. For every time you come during lunch you can get a stamp that will eventually add up to something free. I never do it because I don't come that often. I always get the Jerk Chicken Sandwich. This is really good and always taste the same. The only thing that is hit or miss is the size of the chicken you get. This and a side of fries never fills me up but its a little too expensive to add anything more to my lunch menu.
(3)Jackie B.
Before the Hawks game started I decided to pick up wings. Ordered on-line because I thought it would be faster. But I was wrong...I was given a pick up time of 8 but wasnt ready till around 8:15. Staff memeber didnt seem to really care...the staff seems to cluster up and talk amongst themselves ..this is from what I saw as I had nothing else better to do while I waited for my food. Ordered 3 large order of wings...mixed sauses and 3 large orders of onion rings. When my order was finally ready...the server opened the boxes to show me my ordered...the order of onion rings was very small...maybe 5 rings for a large at a steep price...I said something along the lines of...are you sure that is a large order and I was told...thats what I said didnt I. Well...at this point I wanted to say..keep your food and credit me back my card.... hindsight I should have. I got the wings home and the sauses were wrong...no hot wings anywhere to be found...yes the serve did show me the wings but by looking at them I could not tell what was what... after spending a hunk of change on some wings and rings...and not be satisfied... I will never stop at this location again. Rude staff...poor service and sub-par kitchen...
(1)Rolando N.
Went in yesterday. I went to the restaurant in Bogota, Colombia. And we loved it. Here is more of a sports bar. Ok. No biggie. Wings were ok. Sauces were ok. Ok craft beer selection too. It would have been a good review if the server would not of kicked us out by putting the check on the table. Ok. I get it. If the place is busy they put the check on the table and usually tell you that the check is there and that I can take my time (they lean pay and leave because we need the table). But this time the place was empty. No reason for the server to be rude. AND he was flirting with the girls sitting next to us. So his attitude was towards us. I paid. Left a crappy tip ( I usually leave 20% bit this time I left 5%). Not coming back. My wife said f$#^?! This place. We were having our second beer and planning on dessert. The left the check, didn't say a thing. So we left. Again. Food was ok. And the service too until the whole check and "pay and get out situation came along"
(2)Deidra C.
Let me start off with, I was skeptical of going to this BWW because of some of the negative reviews! I'm happy that I did give this location a chance because my experience was GREAT!!!! One of my friends and I met up at BWW around 845pm Tuesday 11-25, we walked right in and sat in the bar area our waitress Stephanie came right over with a smile taking our drink order. Drinks arrived at 852pm then we were ready to order some wings and 15 mins later 907pm poof wala our food arrives and it was hot/good/deelish!!!! Yes I was timing this and checking for everything because I believe in reading reviews and the power of good service!!! We ate, talked had some more drinks and even ordered carryout orders!!!! Stephanie was very helpful,nice and kept checking on us. There was also two other employees that checked on us I think they were managers and they were nice as well!!!
(5)BB C.
So I haven't actually eaten in the dinning area. I have ordered take out a few times, but this is the first time I myself picked it up. The girl behind the counter was on her game. She charged me, and although my order wasn't ready. I easily waited for my order. When it did come out, she did checked my food to make sure it was what I ordered. Then gave me silverware as well. The food was great and hot when I got to my destination. Kudos to the take out gal. ;)
(5)Ryan M.
KCCO!!!! the beer is delicious
(4)Pari P.
Buffalo Wild Wings finally comes to Schaumpton! I have been waiting for this day to arrive ever since I got word that about the new location. The addition just made the village of Schaumburg better for good eats. The Schaumburg location is set up differently in comparison to the other BW3s that I have been to. Because of the surrounding area of corporate offices, there are plenty of seating for 2-4 people. This is perfect for a quick lunch if you are in the area. They even have a promotional punch card for frequent diners during lunch time. The location is very spacious so seating for a group of coworkers for lunch or afterwards to watch the game won't be a problem. Although there is a lot of competition in the area of excellent places to eat, I anticipate plenty of traffic on Tuesdays and Thursdays for their weekly wing specials. There were two errors with the order that were quickly corrected. One downside was that the wings were a little cold when they arrived. These are minor issues to me since the location is new and they are still working on getting their mojo together. It won't stop me from eating 24 wings by myself and enjoying their Caribbean Jerk, Hot BBQ, Parmesan Garlic, and the new Jammin' Jalapeno sauces. Besides the minor hiccups, this BW3 will find it's groove shortly.
(4)Melissa A.
I normally don't like wings but I don't mind eating here now that Bdubs offers boneless wings for the lazy (in my case) or people who hate getting messy. They offer a great lunch special: 8 wings+ fries for under $8 (there's also a 12 wing plus fries option). This is great on your wallet but not so much on your figure. Sorry but you can't have it all! Isn't like a b? I got half of my wings with chipotle bbq and the other half parmesan garlic. The chipotle bbq was by far much better than the parmesan garlic. It was a dry rub that packed a lot of punch in each bite, mainly a good smokiness. They also have a ton of TVs playing a billion different games/sports. Today there was the world cup, basketball, sand football (which I never knew existed ha), women's volleyball, and outrigger racing (not sure what if it's called racing lol). Good food and quick service, you can be in and out within an hour on your lunch break.
(4)Taylor W.
Good wings! Friendly bar staff-Steph is great! Love the trivia games and sports watching of course. Nachos were good too. Love to go on regular basis.
(4)Sarah S.
Buffalo Wild Wings comes to Schaumburg!!! My coworkers and I had been waiting for BWW to open since we saw it was coming in a couple of months ago. And at long last, they opened yesterday! Woohoo! I went with my friend for dinner tonight. We were surprised the parking lot was so full, eek! Pro-Tip; Tuesday Wings Day = Wings are 45 cents each! A good deal if you ask me! There were wayyyyy too many workers but I'm sure that's because they just opened. I'm hoping there won't be so many extra people just hanging around once things get moving at this location. Our server was super nice, beyond attentive, very friendly. All of the workers seemed really happy to be there and friendly. Apparently they can play some kind of trivia game for you on your TV, I have to try that next time. This location has tons of TVs everywhere, I'm sure a great place to watch games. I haven't really tried any of the appetizers here so we went with the garlic deep fried mushrooms. They came with some ranch and were super tasty! Nomnomnomz. We also got 24 wings to share---12 of which I couldn't eat because my poor weak taste buds can't handle the spice. We tried the Salt & Vinegar which neither of us had had at BWW before and I was pleasantly surprised! The seasoning truly tasted like salt & vinegar chips. We also got 6 of the Parmesan Garlic which for me pushed my mouth to the limit! But the flavoring on the wings was oh-so-good! Loved them. Great service, great food, great atmosphere. I'll definitely be back! The question now is----Do they deliver!? We are always trying new places for wings for our weekly Beer O Clock at work!
(4)Ericka L.
Came here for a quick lunch and was happy with my experience. Since I wasn't familiar with the sauces a sauce expert came over to help me determine which one I'd like on my wings. I was able to try them all (using french fries, yum), and ended up with my two favs - asian and honey BBQ. The wings were tasty and I really liked their fries so next time I'm looking for a wing spot for lunch we'll come back here.
(4)Edmond L.
Stopped in for lunch, texted my friend at 11:55am to ask what he wanted to bring back for him. I placed my order with a server about 5 min later, (server was prompt and polite). I started to grow impatient cause I was starving. I looked at my watch and it was almost 11:30 and my food didnt arrive yet and my server was nowhere to be seen. If your profession requires you to deep fry chicken and add sauce and you cant accomplish that simple feat you have to rethink your life.We only get a lunch hour and your inefficient time frame does not work with my lunch schedule. I do not recommend going there for lunch.
(1)Joe T.
Wings were cold. Management was very annoying. Food is served on paper plates. Fries didn't taste good. Sauce is the only thing that saved my food.
(1)Amira C.
We were a party of two having a lunch date and we decided to stop by Buffalo Wild Wings for their .60 traditional wings. We arrived at around 1pm so the restaurant was fairly empty and the upside to coming during 1pm is that our wings came out hot and fresh! (We waited for less than five minutes)We were seated outside so I think the server forgot about us a couple of times. No worries because she was kind and polite. The manager as well stopped by and asked if we were doing well. The wings were delicious but fairly small. I would stop by this location again.
(4)Joe F.
We've been to this location many times and it almost never disappoints. Even though it's a little further away from my place, I prefer coming here because the customers are classier and more considerate to others than their counterparts at other locations. There's only one bum waiter in the bar area other than that all wait staff is awesome. Even the food seems better prepared at this location than its counterparts.
(4)Lejla P.
Foods okay. They don't know how to make drinks though, there's no alcohol in them. Rip off.
(2)Nashmia T.
Came here with the wifey and ordered two Apple Martini's which came out half full. Upon telling my server, he called the manager who told me that it was the only size they were allowed and she could add more mixer in it and no more alcohol. Seriously???? I guess i see why there are only two stars rated for this location. I am never coming back!
(1)Alejandro S.
Manager at front with a smile . Hostess with a smile , server with a smile all you need is wings and a beer
(5)Aldo D.
I have frequented this location on more than one occasion, and every time the service is top notch. However, the food experience has left me slightly disappointed. It seems like Buffalo Wild Wings (Sorry, not calling this place B-Dubs) is in the process of cutting back to save a buck. That is, the portion sizes have gone down. Whereas you used to be able to get a set amount of wings, now they come based on "weight." So instead of ordering 12 wings, you'll get the "equivalent of 10," which naturally comes out to less than the 12. Oh, and you're paying more now despite no changes in the quality of the meat. (You can still order a select amount of wings on Tuesdays and Thursdays for their specials, though.) The cutting back isn't just restricted to the wings. I've noticed that my side orders have shown up with less food, and I get less sauce now in my orders. And once again the prices still go up. I understand that companies have to occasionally raise prices to keep a profit, but this seems like all taking and no giving back. Thankfully, the service here is usually excellent, which keeps me coming back. However the reduced portion sizes for what I pay may make me think about different choices for wings in the future.
(3)Amir L.
Ok start off with the pros .. The brand brings delicious wings to the table!! Great food and a consistency you get in most locations! Except this one, this location, the entire crew Constantly seems over whelmed and not trained properly for high volume or normal volume . I decided to write this review because I made an order for pick up and I was on hold for over 5 minutes at 11 am. I hung up and called back and was pit on hold for another 5 Minutes. I took it as a sign and decided not to give them my business today and write this review instead . Poor job bdubs!!
(2)Rencie H.
This is our 2nd visit here and I am quite disappointed. Their bloody mary is very lacking with the vodka AND they ran out olives!! What's a Bloody Mary without the olives? Our waiter, Jeremy, barely checked on us and when I mentioned the lacking Bloody Mary to him, he did offer another drink while stating that olives and vodka aren't a big deal. Ummmm... Okayyy... Anywho... Next. The wings are good of course but because it was so cold in the dining area, our wings got cold in less than 5 minutes. We asked Jeremy if there was anything he could do about the lack of heat since we planned on being there for at least another 3 hours to watch the UFC fight, here was his response: "We keep it cold because us servers will sweat if the heat were on. Look around, we're very busy!" REALLY? WOW! I looked around to find every customer wearing coats... And servers wonder why some get small tips. I'm usually a very generous, but Jeremy is lucky if he gets 5%! Get it together BWW!
(1)Ashley S.
Finished watching the Bears game here and had so much fun, we decided to stay and watch the Packers. Obviously they had every game you could possibly want to watch on, and the staff was really cool and very fun! Kind of made me want to get a job there....Kind of.... Since it was the first game of the season, they had a real party set up. There was games and prizes (which we won) and wings and beer and football and trash talking and coozies and beads and wings and beer and football, oh yea and did I mention wings and beer and football?!?! So of course we won the VIP table for Thursday night's Packers vs. Bears game, I mean obviously, we were the coolest people there and they totally wanted to make sure we came back. It's a table for 8, with basically the best seats in the house. I'm looking forward to it, but I don't know if my liver feels the same way. Stay tuned for the outcome! :)
(5)Taric W.
Normally, I don't review chains, but this is my first BWW and I'm still trying to figure out what all the hype is about. Okay, there are TVs everywhere, and you watch them while you enjoy typical sports bar food, specifically wings. We've all seen this setup before. So how does BWW (or at least, this particular location) stack up? The service wasn't that bad. For a peak time, we were lucky (keyword: luck. If our party were any larger it could have easily been a while) enough to be seated right away, and were promptly helped by our server. He had to check if featured appetizers were still in stock. Tsk tsk. He was really busting his ass, to the point that he was a little absent-minded. I had the chicken sandwich. the patty was practically razor thin, and the wild sauce (way hotter than the traditional buffalo) barely had a kick. And they were wimpy with that. Also, you get maybe a handful of fries at most. Ordering fries on the side is pretty expensive for the tiny amount they give you, if you wanna compare it to a similar place like Applebee's. Also, the wings suck. It's close to $7 for six of them. They barely put ANY sauce on the darn things. And they come in a little paper basket, like it's getting served from a food truck. So yeah...it's a poor value, you get tiny, flavorless portions, and have to compete with bustling crowds of fools who actually think this is good. Don't get me wrong, it looks cool...but as a bar OR a chain restaurant, I don't think this is a good idea.
(1)Saba A.
Rather go to Westwood Tavern across the street to watch a game! But I guess it beats Barleycorn on prices and tv's. I've been here twice. Any BWW you go to, you'll get great wings and prices on beer but you have to wait forever for everything to come out. First time I went, the boneless wings were not wet at all. The second time I went, the waitress messed up our order. Waitresses are nice, but not very experienced. So I'm glad I got to catch the Blackhawks game at the bar are but as far as food: Tuesdays- 45 cent wings. Thursdays- 50 cents boneless wings Always have beer specials. A good place to hang out for dinner. But not my favorite. I would def. not pick this place as a place to catch up with friends, if I wanted that, I'd go to John Barleycorn in the area. But for a dinner and game, this is a good choice.
(3)Jun K.
Close at midnight weekdays. yes... got there around 11:30 and our server was eager to send us away. They had last call for the bar right before we arrived so we were sat and debating whether to try elsewhere. Our server might as well have been calling up nearby restaurants for us to check when their last call was. He apparently did not want us to be there and trust me, it showed. Out meal was room temperature at best, yea sure we're probably the last table/order but I expect decent at minimum. Who doesn't LOVE horrible service and food that seemed like the leftovers from other tables. With spicy wings comes a great responsibility... of refilling my beverage the second before i drink the last drop. Irresponsible people here indeed. Almost had to get up and fill my drink myself with my sandpaper tongue. Why do we keep coming here? I have no idea! It's ridiculous. But honestly, this past time was definitely my last. Two bad dates and you're done. I'm a strict believer on second chances especially for restaurants. The GM for this franchise location needs to do something to turn it around. The location is pretty decent and the potential is there no doubt. There's no reason this place shouldn't have a better rating, you just have to do some serious retraining on customer retention. and food quality control. Good luck BDubs.
(2)James K.
I come here at least once every two weeks as it is close to work and centrally located for friends. The staff is always friendly and the wings are consistently good. Parking can be kind of a pain when it is busy and popular game nights.
(4)Joe J.
Wow this Buffalo Wild Wings was massively disappointing I used to live in Orlando, Fl by University of Central Florida, and the locations there blow this one away. The Coors light was good and was very well priced (which isnt hard to accomplish), but the boneless wings were dry and had more breading on them than actual chicken. I have always had acceptable experiences at Buffalo Wild Wings...until today. I will never come back to this location. Fail Buffalo Wild Wings...fail...
(1)Edward M.
The wings are pretty decent. They went a lil crazy and gave us tons of ranch lol. But it was good. Potato wedges w/ Cheese . We ordered queso on the side to dip in. These are nice. I like them with the ranch as well :) Boneless wings are expensive when you don't go on Thursday or maybe it's Tuesday, one of the days is boneless days the other is bone-in (original). It's much cheaper on those days. But the wings don't come with ranch or celery on those days. they charge 50 cents each. We tried some of their new dry rubs, like chipotle bbq and desert heat. Both are very good. Decently spicy and flavorful. The traditional honey bbq and mango habenero are also very good. The mango has some kick to it, so be prepared. My friend's birthday was that week so we got free snicker's pie. It tastes like a snickers but less nutty. Pretty good though, normal price is 3.50! I would not buy that for that small piece of pie. One of my brothers ordered ribs and shrimp, almost 14 dollars. He said they were very good ribs, I did like the shrimp but the tartar sauce is nasty, cheap and tastes worse than old tartar in a bottle from a grocery store. The service was excellent, very attentive, and very engaging/entertaining. They kept our drinks full and was very good at meeting our every need. We were there for like 4 hours watching an OKC/Miami finals game, and they never hurried us outt a there which was nice. There was a group of 6 of us. The only bummer was that the wifi was not working, had not been working since Friday the manager said, and happens often. That kinda sucks. So we played with the playmaker on poker instead.
(3)Kathy L.
Love the Mango Habanero sauce; it burns so good! So, my company orders lunch from Buffalo Wings several times throughout the month; and we usually go for take-out since we usually like toeat lunch while having our noon meeting. One of our staff/coworkers would make the order and go to pick up orders for us. During this particular time, I had ordered the BWW Chicken tenders with the Mango Habanero sauce, and the sauce was forgotten. "OH NO!" We thought; that's the best part of the meal!! The sauce!! So, devastated I was.. So in the past when things were forgotten, we let it go and move on.. but this was a straw. We got on the phone with a manager and let him know that this was something like the 5th time something in our order were amiss. Yes, we are a large crowd, so understandably getting together a large lunch order can get crazy, a simple sauce can be missed here or there, some wings run off. I get that.. But this particular day, I really didn't want to go without sauce for the Chicken tenders!! So, alas when a phone call was made and without hesitation; this manager drove to our office, and with his genuine apologies, he gave us the missing sauce for my chicken tenders. SWEET!! I must say, that had me pretty impressed, and really appreciate the customer service experience that this manager brought today. It turned out to be a very nice lunch after all; so I really want to extend a very warm thank you to this Manager.
(4)Scott C.
Went today for a later lunch. I've been at this location before, and was never thrilled. Today, it was not crowded at all, yet is was a good 20 minutes before our server came by the table. We placed our order, a medium wings with TWO (count them TWO) sauce options. When he repeated the order is was very fast, but it sounded right. It took about another 20 minutes for the wings to arrive. They must have had to kill the chickens. Did I mention it was not crowded? When the order arrived, there was only one sauce. Oops. Unfortunately, due to the slow service, we did not have the time to have them re-make the wings. But, we did let the person know we were upset the order came out wrong. The wings we ended up with were a lot spicier than when we had them in the past, so this time, I was unable to eat them. They never asked why we did not finish our wings, they must not have cared. No manager stopped by, nothing. This will be my last time at the Schaumburg location. The Hoffman Estates location is much friendlier, customer orientated, and will earn my business.
(1)Darci S.
Props for a nice new location with upgraded looks...but my naked tenders just weren't as good here! Usually they have a nice seasoning on them but these were pretty plain. Service was above average. We sat on the patio and it was very nice. Overall good experience, just not as good as our usual BWW location.
(3)Matt M.
Why is this Buffalo Wild Wings not as good as the one in Hoffman or Lombard? I have no idea why there is less uniformity in their food because their takeout is just no where near as good as the other locations. However, it still has the advantage of the BWW name and sauces so its not all that bad. But if you have a choice go to Hoffman.
(3)Peter K.
Buffalo Wild Wings in Schaumburg! The few times I've been here for lunch, it's been fantastic. They are very liberal with their sauce which is fantastic for BWW (unlike other ones I've been to). Their service is excellent as they fill your drink very fast. The manager also roams here a lot. I'm not a huge fan of spicy and so my highest spice I try is spicy garlic. My favorites? Spicy garlic, mild, medium, and honey BBQ. Give it a try! :)
(4)Greg B.
It's ok. Friendly. Sat at 11:30. Food took 30 minutes. Burgers were cold. Wings greasy, but I expect greasy wings. Not surprised- I knew what to expect
(3)Sheila M.
Schaumburg location. Worst service ever! Two hours for some wings and a salad. Really! Trying to get out was just as bad. Half an hour to get the check. Go anywhere else. B Dubs get your act together.
(1)Jennifer C.
I had an ok experience at this location. I enjoyed my Caribbean Jerk wings and my fries. It isn't the best wings I've ever had in my life, but for a fast foody sit down wing dinner its pretty good. I guess I was lucky because my service was good. I did notice the masses of employees working and chatting among themselves because they had nothing better to do though. This place is very close to home and work so I will most likely be back. Probably on a Tuesday or Thursday when they have wing specials.
(4)Jennifer M.
Holy F**k! I get that the color scheme of the BWW uniform is composed of a black or yellow jersey but what's up with this place being out of control with the number of employees, supervisors and managers swarming around the restaurant like bumble bees? Seriously, I went to the take-out counter to order food to go. No one in line ahead of me; the perimeter was surrounded by employees and one supervisor so busy talking among themselves that I had to get the cashier's attention for service. She gave me a buzzer and we sat in the bar area until our food was ready. A server asked if we were waiting for carry out, as if in passing; she didn't bother to ask us if we wanted something to drink while we waited. Jason had to stop her from walking off. He ordered a Diet. She did come back to bring him a refill while his glass was still half full. I understand, this must be the first job for most of them. It's clear the employees come without any experience and the staff is still in training. For my part, overlooking today's mishaps are taken into consideration. I think it's great that BWW gave these kids an opportunity and I hope they all succeed. The layout is very cool. You walk in and you're immediately greeted by 3 people at the hostess stand. The take-out counter is in an alcove just behind them to the right. To the left is the open dining room. Walk straight back and it opens up to the bar area with hi tops, tables, bar and a lot of TVs.
(3)Erick P.
I love this new set up they have going on here. This set up is way more open and more convenient for people to sit. This place is also very very clean and they have like 40 TV's. I Will def be going back to this location like 400 more times lol Gotz to love dem wings.
(5)Richard C.
This particular location is terribad when it comes down to food. Service is okay, and servers were rather friendly. However, chicken wings we got were sizes of turkey with joint problems. in other words they serve old chicken that are usually thrown away and not used for consumption due to foul old poultry smell and disgusting texture. i dont know what their manager is thinking about they need to get their food right, until then, i will go to the location i mount prospect or hoffman estates.
(1)Alex L.
Waited over 45 min for food, when I received it it was cold. I sent it back, stil waiting on my wife's order, totally disappointed. Don't know who screwed this up, but I'm not a happy camper.
(1)Thomas K.
This place needs better management and to raise their standards. Food is always late under cooked and most of the time it is cold. I love buffalo wild wings but I hate this location. I don't understand how there could be that much of a difference between locations.
(1)Mike B.
(This is an update to my previous review) Sorry BWW Schaumburg, today was my last visit to you. The wings were good, but that wasn't my issue. For some reason you're very different from other BWWs in the area. Today I brought a giftcard to pay with. When I got my receipt back, on the tip line was written, "NOGCTIPS". Not sure what this was about I asked the manager. He told me BWW does not accept tips on giftcards. I asked if it was just this location and he said no, the computer system itself doesn't accept tips on giftcards. What's interesting about this is that before the Schaumburg location opened I had been going to the Hoffman Estates location for years. Countless times I've paid with giftcards and left tips with no issues. So the story is fishy if you ask me. I've also emailed BWW on their website to clarify this and will update my review here depending on the response I get, but I can tell you I've tipped many times before on giftcards at BWW, this is the first time I've ever had any issues. The worst part was I had no cash on me, so I had to borrow some money from a friend so I could tip my waitress. Oh well, what can you do.
(2)Barb M.
Terrible service on our last visit with server, Tony. We stopped in for a quick lunch and ended up being there over an hour and a half. Took forever for him to even come to our table. Brought my kids cups and lids for their milk without straws. I ordered a side of ranch and when the food came it wasn't with my meal but he put "extra ranch" in the middle of the table and then charged me $.60 for it. He walked around with his head down and wasn't friendly. He was extremely confused when he split our check. We had 4 people on one and 3 on another and this took him about 15 minutes to figure out and he never added my coupon. Next time I will go to the Hoffman Estates location. Very disappointed!
(1)Lisa V.
My whole order was wrong and it took an hour to make and I was late from my lunch break because of it. I called back and asked for a manager an all they offered was to mail me some coupons.
(1)Danielle S.
A B-dubs is a B-dubs I say. They have decent wings and a variety of sauces, but it's not the best I've had. They have the trivia game you can play while you wait, along with a lot of TV's so you can catch whatever sports game you want to watch. They also have some decent drink specials (mostly on beer), but they don't have a good variety of alcohol. The service depends...I've had people that were good, and others that were pretty mediocre. I've always felt that the service at Buffalo Wild Wings isn't the best. The food game fast, and everything was as we ordered it. It's a good place to go if you want a beer and watch a game.
(3)Doug A.
I don't understand how anybody can give this place more than 2 stars. The wings are absolutely terrible. They're tiny and all their sauces taste like a salt bomb. I've had the burger too, next time I'll just eat the urinal puck in the bathroom. You're wondering: Why two stars, well...Good TV situation. They're everywhere. Plus props to the HR department on hiring cool, good looking chicks. I hate guy bartenders, it's just wrong. The other star goes to the temperature of the beer. ICE COLD. It was delicious. Washing down the wet cardboard wings was a delight with an ice cold beverage of my choice. I don't see the lure of this place except for the tv's.
(2)Manshu V.
A good place which doesn't get very crowded during Friday nights, so if you couldn't find a place on say Westwood Tavern which is across the road, you could check this out. I really like the wings with the Mango Habanero sauce here.
(3)Lucy F.
The service was great, our waitress was very attentive. Wings and fries came out super fast, and we kept getting soda refills without even asking. No complaints and restaurant was not even crowded.
(4)B W.
My first time eating here was on July 7 (reminded by the pictures I took in my phone). I order wings and buffalo chips with cheese for pick up. Once I got my food and returned to work, I noticed there was a white, paint like substance on the bottom of my food. I called in to complain of the issue and the manager apologized and offered coupons to compensate for my troubles. I waited over a month for the coupons to come in the mail. I called on around August 11th to ask about the coupons and was greeted with a very apologetic manager (names slips my mind, but I will be sure to add it later). This guy was amazing. He seems very sincere and empathetic about the issue I had and gave me a free order that night and still provided the coupons to me. This service I received that night completely made me forget about the bad experience I had. I would highly recommend this place. They care about their customers and their reputation. The wings seem to be much better here then at other BBW locations. They put a lot of sauce on each wing and they make sure the wings are actually done! I cant tell you how many times I have bitten into a traditional wing from BB that wasn't fully cooked. I dint even risk it any more. I only order boneless now.
(4)Leah B.
Wings are the most perfect food. They are juicy, spicy, finger licking good. Unfortunately you never know what your going to get. Unless you go to BWW. Their wings are fried without any flour/breading and they have an extensive selection of sauces. They let you mix it up and order 2 kinds in one order which is a bonus. Plus, their wings are consistently good. They have a large bar area with a good variety of sports on their many TVs.
(4)Sean C.
Fail. Came here for Monday Night Football. The service was decidedly lackluster. Our server got cut mid-way through the first quarter and closed us out early, which was fine. But she ran the wrong cards for the wrong checks. Never did get another server, despite the fact that we weren't close to being done. We left at halftime. Not sure we'll be back.
(1)Jim K.
I like Buffalo Wild Wings, I really do. But this location just does not have what it takes. The wait staff is attentive enough, but it doesn't make up for the kitchen which is miserably slooooooow. And could you spare a little more sauce or dry rub? Every time I have been there, the wings were dry and tasteless. Like I said at the start, this does not compare to what I have experienced at the other locations.
(2)Bennie R.
not very friendly crew here, doesn't seem to be well trained either compared to other stores. Jill who waited on us at the bar is such a ditz, she forgot one of our drinks and never came back to ask if we are ok. I had to flag down another waitress to ask for it then Jill came back with the drink. She left us alone all throughout our meal, my girlfriend had to get up and walk to the bar and ask for a refill. another waitress had to call her attention again and she came back to served the drink with hands that just handled the trash. furious, we asked her for a new one and told her to wash her hands!
(1)David C.
Honestly, this place doesn't meet the hype. Buffalo Wild Wings in Schaumburg, just moments from Woodfield Mall? Yeah... you can't have mediocre food and mediocre service when the Schaumburg area is booming with great food and restaurant opportunities. The service was lack luster and really wasn't customer based. Just walking in and being ignored by the hostess while she was engaged in a conversation with another employee and cleaning a table in a pretty empty dining room should have been my hint to maybe sit in the bar. At least I wouldn't have had to wait a few more minutes to be seated in a dining room where there were maybe 6 other groups seated. The dining room was otherwise empty. The service was nothing special. The person running our food to the table was more memorable and helpful than the actual server. I hope they get tip share otherwise I won't tip as much the next time. The food. Really? How do you screw up wings? I am sure there are a lot of ways but a place known for their wings really shouldn't make people question it. Serving cold dry wings is not acceptable. Period. All in all my general opinion is "I've had better." It wasn't awful, just not what I've come to expect from a franchise finally breaking ground in my backyard. It may be worth the drive to head to the next closest location or wait a few months until they work out the kinks of the new establishment. Honestly, my expectations won't be as high the next time around.
(2)Will S.
Runner "Tony" was a smart ass after serving incorrect order... Totally unacceptable! I don't care where you work, Tony if someone says Im sorry I didn't order this... smart ass remarks and attitude... You deserve to be fired!
(2)Jeffrey R.
Service is usually excellent here. This place is for drinking, watching a game, playing video poker/trivia and munching. My low review is based solely on the quality of the chicken itself. It is pretty bad and I would hate to see the poor birds or conditions that they live in that make their wings so poor. The sauce hides the fact that you are getting scrap parts from sick birds. Usually a portion the serving has wings that are half a wing or less. Makes me wonder what they cut off??? Anyone who has eaten there more than a few times knows what I am talking about. There is usually very little meat on them. This is typical of most BWW and Schaumburg is no exception.
(2)Meghan C.
I've only ever been to BWW a few times, but I was really excited to see one opening closer to home. I had gone on a Sunday night after a full day of working retail at Woodfield. We get there and the parking lot is packed. I expected a little bit of a wait, but not the 20 minutes to even get recognized! I was hungry and figured since we were already there we should just stay. Come to find out there were 2 parties of 10 waiting at the door, not just one big line. So after the hostess FINALLY realized my friends and I were not part of the party, we got seated near the bar. I must say the trivia game was pretty fun, but I think those are only to distract you from how bad the service actually is. After waiting about 15 minutes and having gone through one whole round of trivia, we still lacked a waiter. No one had even come by to take our drink orders! I was to the point of walking out the door, but my friends gave me the whole "you've waited this long, what's another 10 minutes?" speech. After having waited about 45 minutes in total, a peppy waitress comes by and asked if we had been helped yet. I was about to rip someone's head off for lack of service and give them a mouthful about paying attention to customers (I also used to be a waitress, I can give some slack, but this was unacceptable), I calmly ordered a much-needed beer. We ordered everything at once, and I must say the food did come out pretty quickly. Which is good because If it took just as long for the food to come out as it did for us to get any sort of service, I wouldn't have even left a tip. The food was mediocre. And I have been sick the entire week after I ate there...not saying it was the food that made me sick, but let's just say I will not be going back to BWW any time soon.
(2)Joe B.
Great service very friendly...i was told a 30 min wait and we were seated in 10 mins :) Great cold Stelllas and 50 wings later this experience was great. You can see why these are popping up everywhere... Hooters who? If they dont change their style. Soon BW3 will gobble them up. Make sure you try the Jammin Jalapeno...its delicious...no need for fries or appetizers!
(4)Isabel F.
I have been to numerous locations where my experience and food is always similar, and I am happy with it. I came here for lunch since I work right behind this location with some co-workers. Lunch hour is not possible when coming here. We waited to order for about 10 min until we could find our server, then it took another over 30 min to get our food - which mostly consisted of boneless wings. We quickly ate so we could try to get back to the office within our lunch hour, but then the server was no where to be found so we could get our check. The food also didn't seem "right" the wings didn't have enough sauce and were not warm, but not cold. Like they had been sitting out for 15 min before the server brought them to us. Not sure what is going on with this location, but I will stick to the hoffman estates location.
(2)Shaun S.
Before going on about my bad experience, let me say that the manager apologized a couple times. With that said, we went there an hour early for the bears game. 5 adults, 3 kids and a baby. They told us 10-15 minutes. 35 minutes later they clear a table saying give them a minute. 15 minutes later we sit ourselves. We order pretty quick, get our drinks quick. The food doesn't show up for an hour, after we asked what was going on. When it showed up my wings were fine, but the 2 people that ordered burgers were extremely disappointed. One burger looked and felt like a hockey puck and was sent back. The other persons burger looked like a grey McDonald's burger. There are 20 different sports bars in the area that knows how to cook burgers that we will take our business to. My tip for b-dubs us to learn how to handle a dinner rush.
(1)Bgs B.
This place needs a lot of work. The food was bad, I can get better chicken at KFC, and the service was awful. Cheap looking interior with fake sports memorabilia doesn't add to the experience either. They even serve the food in cheap paper containers rather than in a normal plate. I've been to buffalo wild wings before, in different locations, and I don't remember them being as bad as this place. The server messed up my wife's order twice and I was done with my meal by the time they finally brought out hers. After all this they didn't even give us a discount on our bill. I'm never going back to this place again.
(1)Ron W.
I went there again today with some people from work and this time the service was fast. The food tasted exactly the same as last time I ate there. It OK but the wing are sort of on the small side. This time thou one of my co-workers asked for 10 wings and the waitress said no he could only get 8 or 12. OK then she added but if you were here yesterday we could do it. WTH don't say that. Again .. bad service. My co-worker was mad as hell. Dumb!
(3)Sarah K.
I have been going to BWW for a very long time and was satisfied with their food all the time and the service, but this time the long wait for being seated could have been avoided and cut down by half. My boyfriend and I were waiting for a table for what seemed to be forty minutes, which is understandable since it was completely packed. What really annoyed me was that there were a good amount of tables and booths open for fifteen minutes but none of the staff bothered to clean them down. I would understand if they were short on staff but there were at least four staff members just talking behind us as we waited. Some just walked by the messy tables and strode past them as if they hadn't noticed that there was a mountain of empty drinks and food lying there. Finally, the manager went over and began cleaning the tables himself, which didn't reflect well in my eyes on his staff who avoided cleaning the mess.
(3)George D.
NO THE BEST ONE ON MY LIST.. I have visited plenty of locations around Illinois as well as other states and I can now say where the good ones are.. All the time I ask for my wings extra extra extra again.. Extra crispy I just cannot eat them otherwise ( I think there's something wrong with me.. Haha) so I told please write the order down carefully because 9 out of 10 I never get the food right.. They always have to take it back and bring it again but at this place they took it back TWICE and didn't bring the food like I had ordered., the fries were good and the beer was cold and that's why they got the second star out of me.
(2)Billy E.
A nice young staff with a familiar menu. I LOVE the mango habenero sauce! I usually end up picking up which is weird because it's much better dine-in! This is because they don't have a hotbox or warmer for carry out orders (odd for a popular chain), so if you do order carry out, get there early for the hottest food possible! This is all.
(4)Mary E.
OMG LOVE this place the wing flavors are fantastic only ever go boneless but BEST wings!
(5)Lisa G.
Just like any other BWW just smaller, we tried to get in after opening but it was too packed, we came back just after grand opening! My wrap was great, kids loved Dino chicken nuggets and hubby says his sauce was great on wings which their hot sauce is different at every location for him! He said this one was spot on for HOT :-) well be back we live close and it's great for the kids!!!
(3)Anthony G.
If I could give them ZERO stars, I would be very happy. Unfortunately, that is not an option, so 1 star is as low as I can go. Anyways, my wife and I have ordered carryout twice from this place, and both times they totally screwed up our order. The first time, I ordered 12 boneless wings and 12 regular wings. When I arrived to pick them up, they somehow had only 8 regular wings with the incorrect sauce... How does that happen? Then it took over 15 minutes to redo my order, which in my opinion, is totally unacceptable. Moving on... The second time I ordered online, we asked for our 24 regular wings to be "extra crispy". We picked them up, drove home, opened up the box and noticed right away that they were the opposite of extra crispy. If anything, they weren't cooked enough. We called right away and they said they would redo our order. OK fine. We drove back, and of course all they had ready was an order of 6 regular wings. Took ANOTHER 15 minutes to get the order correct. So, what I've learned here is that if you want to order online, prepare to be disappointed and you will most likely have to go there twice for them to get the order correct. Oh, and the wings are totally overrated. Bottom line, good concept (wings, beer, sports) but extremely poor execution. Never again!!!
(1)Tom F.
I like buffalo wild wings... the beer was a bit pricey... $6 dollars for a stella.. Was a nice looking place.. Lots of people around.. It was $50 dollars for 3 people... They want .60 cents for sour cream... I would go back.. Just maybe on a weekday for their specials...
(4)Nick F.
friendly service, its B-dubs
(5)Cano S.
Excellent customer service but frankly it's overkill. Having 4 different employees ask how things are going 5 times within 30 minutes is too much. The decor isn't that nice, its kinda cheap looking compared to other locations I've been (i.e. South Barrington or 7 Bridges) Just a bunch of cheap tables scattered in the middle of a big open room doesn't give a more cozy restaurant feel that you perceive in other locations that had nicer wooden tables and booths, thereby separating the sports bar theme area from the dining area...had more of a diner feel like I'm at Dennys or something. Food was great as always, though.
(3)Rex d.
An hour and a half wait for 6 wings. Unacceptable.
(1)Dave G.
Stopped in for the Bears Packer game and got there about an hour before the game and had the black and blue burger and it was pretty run of the mill. Only issue was that whne some one at the table order a beer the waitress took it to mean every one wanted another one, and they were brought to the table 1 or 2 at a time. So when we told the guy we didnt order them he took them back, but they were not taken off the bill so we got way over charged. Now after 4 hours and quite a few beers we were not sure by how much we got overcharged and the manager just took 20% off and that seemed fair.
(3)Sang C.
Made an online order.. came for the pickup and the csshier tells me this didnt go thru.. mstore manager took care of the bill.. great customerr service!!
(5)Jenn H.
Uggg first time here for lunch, and it will be my last visit!! The place was busy but not overly crowded there was still open tables available. Most of the wait staff was running around looking lost especially are waitress. Sat down got are drink order i tried to order a beer but realized damn im driving on a speeding ticket, our sever wouldnt serve me with that... fine! i understand! Do i really look under 21??? lets be real... mayb if out waitress wasnt in her late 40s possibly 50s and not a complete spazz she would have realized this. My friend who was with me ordered a beer she came back to tell us they were out of that beer yay!! We ended up sharring a sam adams so i got my fix :) ..Lets see what else o yes we ordered are food from are spazzy server. A WHOLE 45 MINUTES LATER we get our food... being on a hour lunch i was not happy. O and what do u know go figure my order is messed up a manager brought us our food and couldnt see that????? I flag down the spazz ummm i ordered garlic wings these are clearly not them ...her response was im not eating them i wldnt know.... apparently with age your smell and eye sight go too??? then the manager backs her up??? That place can kiss my butt i will never be back .. horrible service out of beer, and food orders messed up after waiting 45 minutes psshhh get with it.
(1)Barb F.
Very poor service (45 plus min. for order of ten wings) and the boneless wings could have been named popcorn chicken. The 'supervisor' came over after 40 min and told us for some reason the order was only placed 15 min. ago and comp'd us a coupon for six free wings. So generous, huh And they charged us extra for blue cheese in a tiny cup and literally four celery sticks. So might be just a poorly run location bit I was not impressed. Imagine if they were crowded...which they were not tonight.
(1)Sarah J.
Where do I begin on the famous Bdubs? My friend and I thought it would be great to finish the second quarter of the chicago Bears kick off of the season at Bdubs because Champps was empty. Our tummies were craving some good ol wings or as my gf says " Psshh I get it right off the bone; Im gunna eat it like a man- rarrr" She got the HOT wings and I got the Honey BBQ - amazing (although my mouth was on fire I was ready to take the napkin and start licking it) Great beer deals $3.50 tall miller lights- couldn't go wrong! When we pulled into the parking lot it was packed! We wondered what all the announcing and loud noise was; well this is what it was - the place has a VIP chicago bears seating section, the people are drawn from a hat as well as many other drawings going on such as for jersey's , beer glasses, mardigra beads, beer mug coolers, ext. We entered to win a jersey and instead of actually winning little mr. Jason deli did. Let me just say the jersey looked alittle snug- I asked to try it on and well it fit like a glove! THE TWO MOST WONDERFUL BARTENDARS especially Jen (one of them) was rooting for me to get the jersey. I even offered to pay him for it. But he pulled the card " I never win anything" well to be honest how can you enjoy it if it might rip right away! I was alittle upset! anyways back to the bartendars Jen and Amber were awesome prompt to always refill, ask if we needed anything, and got involved with the customers! To top our night of fun! Ellen i believe her name was approached us stating we won the VIP table for the bears vs packers game this week! The VIP table is right upfront of a big screen and you get a decorated section being treated like royalty. We get to invite 8 people so we are looking forward to this! We requested the two bartendars that were awesome Jen and Amber! We were not a fan of the bartendar that took over after they left she was not pleasent or really responsive. Ellen gave us a sheet for 5 $ off of our bill - Joe was another coordinator event person and he helped me with setting up the survey and supplied an IPhone charger! i HAVE HONESTLY nothing bad to say about this place - the manageres were very accomidating, the bartendars were awesome they even cracked up when i told them about my book im going to write- they were interested in making sure the customers were having a great time! jOE AND ELLEN were great also- overall great experience thanks for being awesome to us Bdubs! That was a great to start to the season!
(4)Kevin S.
I went to BWW to see the UFC fight on Saturday night. I went there because Westwood (across the street) was already packed. All the tiny tables were occupied, so I found a seat at the bar. There are 2 giant projection screens behind the bar, but they are very washed out with the bright lights from under the bar. Those were NOT watchable. There were other sporting events going on, so UFC was on just a few screens. The garbled sound was from those other events. After the SILENT UFC started, some LITTLE GREMLIN switched all the screens around, so I had to turn my stool sideways to see a small screen on the other side of the place ( I should have asked for binoculars). I couldn't change my location because the place was full, with many people standing. A half hour later, the screens moved around again, and I had to rotate my stool 180 degrees. I wanted to order food, but I didn't want to eat facing away from the bar. After the screens flipped around again, I went home. I don't understand why a Pay Per View championship event has such a low priority, especially since a lot of people were watching it and I believe the website says they show all UFC events. Also,they should replace all the chairs and stools with the kind that swivel.
(1)Jim L.
I went here for the Super Bowl with my family and had a great time. However, there was a major back-up to food orders due, in part, to a substantially lengthy take-out line as well as the place being just shy of full capacity. Our appetizers came out within an acceptable amount of time but our main entrees took over 1.5 hours (for 30 wings and nachos). Our server and management understood that our wait was very long and without us asking, compensated us for our entire order (minus the drinks) and even brought out numerous additional appetizers on the house to keep us happy until the food arrived. The wait staff was good (reliable, attentive and constantly refilling drinks) and management handled our problems in a more than acceptable way (they are very generous). The food was on par to any other BWW exactly what you would like to see in a franchise restaurant. The beer was delicious and fresh. Their beer lists are quite extensive but the server provided some top notch selections that made it more bearable. Needless to say that we would come back to this BWW. It made a great place to have the Super Bowl (with a welcoming atmosphere and door prizes as well as a great wait staff). I am absolutely certain that this was a one off fluke due to the traffic from the Super Bowl and would not expect this on any other night. I just hope that whatever issues they had last night with the lengthy wait will be resolved by the next Super Bowl!
(4)Dan L.
Came here to watch the cubs-cardinals game and the crew gladly changed the channel. This 4-star review is purely based on relation to other BWW, which we can honestly say are all 2-star restaurants. Either way, I keep coming back for a great game atmosphere and standard wings. Service was above average and our customer experience captain, Joey, was great. Food was anything you'd expect, but the service put it over the edge this holiday weekend. Keep it up, Schaumburg BWW.
(4)Allan P.
Your relationship with Buffalo Wild Wings is the same as that with Walmart. You don't want to go there, you know you shouldn't go there, but where else are you going to get what you need at 11pm on a Sunday? Enter Buffalo Wild Wings... in Schaumburg no less! Now I know what you're thinking to yourself. The Woodfield area is surely home to some of the best establishments in restaurant history. You will be sorely disappointed, my friend. The service quite slow, so much so that you might be inclined to believe they have to catch every chicken in the backyard before they can complete an order. If any manner of sporting event is going on, you are locked in for a night of staring up at the tv screens with an empty beer & wandering eyes. You will wonder where your waitress has been for the past twenty minutes & if that's her in the corner talking to her other waitress friends texting on her phone instead of getting your order. This applies to all sporting events, from something as engaging as the Super Bowl or just a random broadcasting of golf. Almost every piece of food they serve here is dunked in a deep-fryer, even the cheesecake. But we'll focus on what matters the most, the wings, which is a hard thing to contemplate. I'm sure a dump truck full of chicken wings backs up to this BWW, just like every other one in the country, & dumps a million wings into their kitchen. They fry 'em up & toss 'em around in some sauce so they can throw them in trays with some celery, dressing, etc. Are they the greatest wings you've ever had in your life? Only if you live under a rock. Are they the worst wings you will ever eat? No, there are plenty of other places engaging in gladiatorial combat for that spot. (Looking at you, Domino's.) Just about the biggest drawback to them is the price. Buffalo Wild Wings has moved away from the quantity pricing model (6 wings for $5!) to a murky weight/size/black magic-kind of pricing model (trust us, you'll get at least 5 wings for $5.) It's similar to getting mugged while you eat dinner. Take-out is better only in the fact that you can just show up, pay for the wings, then get the heck outta there. When you get home, there will be sauce all over the boxes because the kitchen staff apparently never wash their hands. There might be a couple of items missing that they made doubly-sure to charge you for. But it's 11pm, you're tired, & you kinda asked for it by stopping by there in the first place. So you suck it up, eat your wings, go to sleep, & wait for the heartburn to set in. Heartburn because of the wing sauce, but also because of you also know you deserve better.
(2)Dan L.
Came here to watch the cubs-cardinals game and the crew gladly changed the channel. This 4-star review is purely based on relation to other BWW, which we can honestly say are all 2-star restaurants. Either way, I keep coming back for a great game atmosphere and standard wings. Service was above average and our customer experience captain, Joey, was great. Food was anything you'd expect, but the service put it over the edge this holiday weekend. Keep it up, Schaumburg BWW.
(4)A A.
Not pleased lately with bww. They have made several changes that do not appeal to me as a customer. When they changed the burger patty from a great juicy burger to the shoe leather they server now, I was mad. If you ask them to cook the burger medium, they won't!! Why not??? Every other place asks you and then prepares it the way you want it. The next problem I have is they switched from the best tasting soft drink "COKE" to the garbage that they serve now. I'll give you a hint it starts with the letter P. On a good note I love their wedges, soft pretzels and cold beer.
(1)Allan P.
Your relationship with Buffalo Wild Wings is the same as that with Walmart. You don't want to go there, you know you shouldn't go there, but where else are you going to get what you need at 11pm on a Sunday? Enter Buffalo Wild Wings... in Schaumburg no less! Now I know what you're thinking to yourself. The Woodfield area is surely home to some of the best establishments in restaurant history. You will be sorely disappointed, my friend. The service quite slow, so much so that you might be inclined to believe they have to catch every chicken in the backyard before they can complete an order. If any manner of sporting event is going on, you are locked in for a night of staring up at the tv screens with an empty beer & wandering eyes. You will wonder where your waitress has been for the past twenty minutes & if that's her in the corner talking to her other waitress friends texting on her phone instead of getting your order. This applies to all sporting events, from something as engaging as the Super Bowl or just a random broadcasting of golf. Almost every piece of food they serve here is dunked in a deep-fryer, even the cheesecake. But we'll focus on what matters the most, the wings, which is a hard thing to contemplate. I'm sure a dump truck full of chicken wings backs up to this BWW, just like every other one in the country, & dumps a million wings into their kitchen. They fry 'em up & toss 'em around in some sauce so they can throw them in trays with some celery, dressing, etc. Are they the greatest wings you've ever had in your life? Only if you live under a rock. Are they the worst wings you will ever eat? No, there are plenty of other places engaging in gladiatorial combat for that spot. (Looking at you, Domino's.) Just about the biggest drawback to them is the price. Buffalo Wild Wings has moved away from the quantity pricing model (6 wings for $5!) to a murky weight/size/black magic-kind of pricing model (trust us, you'll get at least 5 wings for $5.) It's similar to getting mugged while you eat dinner. Take-out is better only in the fact that you can just show up, pay for the wings, then get the heck outta there. When you get home, there will be sauce all over the boxes because the kitchen staff apparently never wash their hands. There might be a couple of items missing that they made doubly-sure to charge you for. But it's 11pm, you're tired, & you kinda asked for it by stopping by there in the first place. So you suck it up, eat your wings, go to sleep, & wait for the heartburn to set in. Heartburn because of the wing sauce, but also because of you also know you deserve better.
(2)Mike A.
I do not like this restaurant, the boneless wings are ok but there is nothing special about them. They are probably frozen and then deep fried. The bone in wings have no beading and are not that good either.. for good wings go to hooters... this place should be ashamed of themselves for just crappy wings.. The restaurant is very loud... not pleasing at all..
(2)Far K.
Got a veggie sandwich. It was pretty bland, but decently priced. The customer service wasn't so good, felt like I was being ignored the entire time. And it took a while to get my food to come out. The interiors are just a basic bar-diner theme. Good for families.
(2)Kayla K.
I wasn't impressed with my meal, I ordered the chicken ranch burger but the burger that came did not have ranch... so i asked for some and everything was fine, not a big deal. Idk if i would take my friends here again. Nothing stoodout :/ eh
(2)Dinah T.
Had a taste for wings and wanted to see the Chicago Bears play their last game for the season. This is our first time in this location. It was your typical Buffalo wild wings establishment, the same food and drinks. When we entered the place, we are able to be seated right away by the host. This location has an open space for the dinning area and on the other side was the bar area. I couldn't really see what the bar area looked like because there was a half wall and a wall full of TVs. No matter where you're sitting, you will have a good view of a TV for sure. For chain restaurants there all the same so when we go, service would stand out, if any. I have to say on this Sunday lunch with the game on, our server Ashely was great. I was very impressed on how friendly and attentive she was throughout our dining experience. She made sure we had our drinks and asked how are food was tasting. I even asked for an order of cheese wedge fries after we ordered and it came out pretty quick with our meal. A star is lost because I felt like they didn't have the heat on or they left the front doors open. Yes I was cold but I didn't want to wear my winter jacket when eating. And I couldn't see the bar area so I wasn't sure if I wanted to sit there or in the dinning area. Overall a good experience, food was fine. We ordered our typical traditional wings, I split sauce of a small order of 10pcs of mild and teriyaki. Corn dogs and potato wedges with chipotle sauce as appetizers. Hubby gets garlic Parmesan boneless wings 20 pcs. He ordered a beer and I ordered the hooch cocktail which was ok. I'll come back here if I'm in the area.
(4)Arvindram R.
One of our groups casual hang-out spot on a tuesday evening, obviously coz wings are cheaper ! The main concern is usually their consistency sometimes they are really great sometimes pure bland so I guess they also have their off days like all of us. But overall a cool place to hangout and try some new flavors off the hook, my favorite is Thai curry, lemon pepper and garlic parmesan. Go for it once a while..
(3)Nick S.
Well. This was my second time writing a review here. So a few things..... Positives : As usual good atmosphere. It's 60 cent boneless wings. I have never seen this bartender before. Name is Stephanie and she likes to smile a lot. Which is awesome. Very friendly. Tall Budweiser for 3.75? Priceless. Negatives : my wings were not hot. I am sure that the high amount of people here had something to do with it. 4 stars. I am full. Burp.
(4)Michelle C.
We all just tried the flatbread chicken cesar for an appetizer & it was sooo yummy, for linner(lunch/dinner) we had Angry orchard peach grilled chicken sandwich, definitely try this! The flavor of the month--angry fiery apple wings, think of a spicy caramel apple the food was hot and timed appropriately!
(5)Jaclynn B.
Food is good but the service was horrible !!!! I had to ask for something I wanted like 4 times before someone actually brought it to me . Our waitress looked like she hated her job and was rude ! Never going back to that Buffalo Wild Wings again
(1)Neal M.
Received a 25 dollar gift card for Xmas and decided to do Carry Out this past Sunday for the hawks game. Simply put, The good.. I like the flavors of the sauces, you can tell they put a lot of time into perfecting them. The bad.. THE COST 15 ala cart wing order is 15.99. Really 1.00+ per wing? Ordered two of these (15 piece orders and a large frie) for a few people stopping over. 5 of us ate them in all about 10 minutes. They were good, but they are ridiculously overpriced.. Almost 38 bucks for 30 wings and fries and we all wanted more.. A great deal with the gift card, without it, no way. Wingstop is just as good if not better, and 20-30% cheaper. These are just wings, why are they so expensive? Obviously we are paying for the overhead and staff of the big restaurants and corporate greed.
(2)Genevieve L.
I've never had to wait so long for fried food. Our server was really nice. She took our order and brought our drinks. Unfortunately, there seemed to be a hold up in the kitchen. We waited about 40 minutes for our food. And when it finally came, one order was wrong. Ironically, when they corrected it, it took a minute. Odd... On the plus side they have this new person walking around ho gave us a free cheese curd to tide us over. Thanks experience captain. You're the only reason this review gets 2 stars instead of 1
(2)Bella W.
The wings aren't as good as I expected, but sometimes I crave it so that's the only reason I go to bww, but I'll probably go to a different location. It took awhile for my friend and I to be greeted, and they had to finish up their personal conversation before assisting us. We had to wait to be seated, then awkwardly wait until someone came around with the menus. Our waiter wasn't rude or anything, I mean she was ok, but she didn't seem like she cared that much either. I'm wondering if bww has low standards when hiring their employees, cause it's not the first time the waiters acts like whatever.
(2)David A.
Was there with a couple of buddies to watch the Bulls game and although they have a bunch of TVs, they were on the small side by today's standards. Service was OK but the wings were really tiny with not much meat on the bones. Beer was cold. Pricing seemed a little high for the atmosphere and food quality provided.
(3)Vikki Y.
The only reason why I am reviewing this specific BWW is because of the service!!!!! My BFFL and I came here after spending the day shopping and the service was AMAZING!! I have never had such a wonderful server- so much so we even commented about her to the manager. The things she was great at: 1) She was friendly but not chatty (I don't like servers who want to know my life story) 2) She brought us drinks and food on time 3) She asked if we needed anything but she never "hovered" 4) She made sure our drinks were ALWAYS FULL and even brought out additional drinks when ours were almost done 5) She was timely and did everything with a smile. We definitely made sure she was over-tipped because service like that is RARE!! The chicken was also yummy and just the right balance with the sweet pops! (not soda)!
(5)Chip G.
Seated right away. Ordered cheese curds ( good not great) they were brought along with our drinks within 5 minutes. I ordered the Korean BBQ sauce it was really good little bit of a zing but not real hot, great with the ranch and carrots they give you. Son ordered boneless ( I had origins) he loved the teriyaki Korean was a touch to hot for him. Oh well left overs for tomorrow. All in all good. Our server Nancy was very attentive and soda was refilled as soon as it was low.
(5)Moise K.
Surprised the rating for this place is not 5 stars and that's possibly because we get premium service. Me and my boy made it an habit to eat here every Tuesday for bone-in 60 cents wings. Stephanie is our server and every time we sit by the bar. When eating hot and spicy wings, water refill is crucial to a successful BDUB experience and that's exactly what we get here. Definitely recommend sitting at the bar for quicker and proactive experience. Tell them Mo sent you .
(5)Bob R.
March Madness at Buffalo Wild Wings is about as good as it gets. TVs everywhere and lots of screaming raving fans. We went in the middle of the afternoon today and avoided the crowds at night. And, yes, it can get very crowded with a very long wait there. After not eating all day, we were hungry by 3:30 PM. We ordered 18 wings, 6 each of Asian Zest, Carribean Jerk and Hot. We also had celery and carrots, french fries (not the ones with salt and vinegar) and cole slaw. The food was good. After not eating all day, we gorged ourselves. They have those electronic game pads there where you compete on trivia questions while the questions and results are posted on TV sets overhead. We tried it and quickly realized we were competing with the people at the table next to us. That was an added benefit and some unexpected fun. My only complaint was the service was not up to snuff. Oh, the hostess and the servers were friendly and helpful. But, once we placed the order, our waitress disappeared. People who entered the restaurant after we did were served long before we were. When I finally did see her and tried to wave her down, she nodded in acknowledgement and came out with our food. So, my question is, how long did it stay under the heat lamps? But, even with the not so great service, we did have fun and enjoyed the food.
(4)Cornelius J.
On March 26 a buddy and I met up there to have dinner. It's fine that there's a line for a table during March madness week. But when you have folks standing 20+ minutes in line and watch friends of the host seat their them ahead of people line it leaves a bad taste in your mouth. I won't dine here again.
(1)Manish H.
Worst service ever, unlike other Buffalo Wild Wings that I've been to. Had to chase down my server Katie for taking my order, getting me dipping sauce and giving me the check. All this while the Server Captain was making rounds comfortably ignoring me and my wife. Won't ever come back to this location.
(1)Dorothy P.
I remember the good ol' days when my friends and I would go to B-Dubs, grab some wings smothered in sauce as hot as you could stand, and hang out for some laughs. I'm not sure if I've just outgrown this wing mecca or if this particular location just stinks. My coworkers and I went here for lunch one day in order to satisfy a craving for junk food, and junk is exactly what we got. It was fairly busy for a weekday but not too bad for a lunch rush, if you ask me. There were 8 of us, and the service was t-e-r-r-i-b-l-y slow. Mind you, this location is smack dab in the middle of an area of Schaumburg that is chalk full of offices, so it sort of baffled me that they waited on our table like we were a bunch of Sunday drivers with nothing better to do. Most of us got boneless wings, covered in a variety of sauces. The parmesan garlic and the mango habanero sauces were extremely salty (salt lick's got nothin on these, yuck) to the point that I couldn't finish any of my lunch. Their fries are alright, but nothing to write home about & certainly nothing to come back for. We wolfed down our food (begrudgingly) and then sat around and waited for our check (and waited and waited). An hour and a half for glorified fast food kid's lunch...no thank you. With a plethora of options around our work, you can bet your sweet booty that I won't be making it a point to come back here again.
(2)David T.
Can't go wrong with BWW! There's nothing bad I can say about any BWW I have ever been to, that's a lot, great wings, beer selection, sports and cool people.
(5)Amy P.
Wow. It's really sad and unfortunate that just because the BWW franchise is a cash cow, they feel that the guest experience does not matter. Every review is true, this team and management does not care, at all about the guest experience. Listen up BWW - you can only last for so long on what the creators built for you and at some point, you're going to have to TRY.
(1)MeLissa H.
So-so food. BBW isn't my favorite chicken place and the noise level really makes conversations hard. But the staff here was really good even though we had a long wait. Our server did take awhile to get back to us with our food and other requests but he was pleasant and accommodating.
(3)Danny M.
We came here with a party of 6 after going to Woodfield on a Wednesday night. Surprisingly, the place was pretty empty and we were seated right away. As soon as we were seated, a lady walked around handing out free samples of the Spinach Artichoke Chicken Flatbeard. It was amazing, so we decided to order it. This was probably the best thing we had here! We all ordered a bunch of wings with different sauces to share. Our food took forever to come out and this place was empty for the most part. When we finally got the wings about 20 minutes later, they were all cold. Our server was inattentive for the most part and he got our order wrong on multiple things, so idk if this had to do with all our wings being cold. My favorite wing sauce from here was the Mango Habanero. I normally love the Parmesan Garlic, but it was pretty bad here...
(2)Kelly M.
Seriously sucky location. The staff was lacking and the food was criminal. We ordered a salad with grilled chicken and it arrived fried. Sent it back, and the cook decided to include a chunk of the romaine lettuce stem in the salad. It was either lazy or downright vindictive, either of which is not acceptable.
(1)Julie Y.
I love wings... For some reason I've never had a pleasant experience at any of these locations
(2)Rawlins R.
This is the normal Buffalo Wild Wings. We usually come here on Friday's during work for lunch. Recently they have been asking if we want to sit in the "stadium" seating section. I don't know why but this is just an area with high bar stools at tables. For the most part service here is just about average. The one thing that they do know how to do is to get you to use your stamp card. For every time you come during lunch you can get a stamp that will eventually add up to something free. I never do it because I don't come that often. I always get the Jerk Chicken Sandwich. This is really good and always taste the same. The only thing that is hit or miss is the size of the chicken you get. This and a side of fries never fills me up but its a little too expensive to add anything more to my lunch menu.
(3)Jackie B.
Before the Hawks game started I decided to pick up wings. Ordered on-line because I thought it would be faster. But I was wrong...I was given a pick up time of 8 but wasnt ready till around 8:15. Staff memeber didnt seem to really care...the staff seems to cluster up and talk amongst themselves ..this is from what I saw as I had nothing else better to do while I waited for my food. Ordered 3 large order of wings...mixed sauses and 3 large orders of onion rings. When my order was finally ready...the server opened the boxes to show me my ordered...the order of onion rings was very small...maybe 5 rings for a large at a steep price...I said something along the lines of...are you sure that is a large order and I was told...thats what I said didnt I. Well...at this point I wanted to say..keep your food and credit me back my card.... hindsight I should have. I got the wings home and the sauses were wrong...no hot wings anywhere to be found...yes the serve did show me the wings but by looking at them I could not tell what was what... after spending a hunk of change on some wings and rings...and not be satisfied... I will never stop at this location again. Rude staff...poor service and sub-par kitchen...
(1)Nashmia T.
Came here with the wifey and ordered two Apple Martini's which came out half full. Upon telling my server, he called the manager who told me that it was the only size they were allowed and she could add more mixer in it and no more alcohol. Seriously???? I guess i see why there are only two stars rated for this location. I am never coming back!
(1)Alejandro S.
Manager at front with a smile . Hostess with a smile , server with a smile all you need is wings and a beer
(5)Rolando N.
Went in yesterday. I went to the restaurant in Bogota, Colombia. And we loved it. Here is more of a sports bar. Ok. No biggie. Wings were ok. Sauces were ok. Ok craft beer selection too. It would have been a good review if the server would not of kicked us out by putting the check on the table. Ok. I get it. If the place is busy they put the check on the table and usually tell you that the check is there and that I can take my time (they lean pay and leave because we need the table). But this time the place was empty. No reason for the server to be rude. AND he was flirting with the girls sitting next to us. So his attitude was towards us. I paid. Left a crappy tip ( I usually leave 20% bit this time I left 5%). Not coming back. My wife said f$#^?! This place. We were having our second beer and planning on dessert. The left the check, didn't say a thing. So we left. Again. Food was ok. And the service too until the whole check and "pay and get out situation came along"
(2)Deidra C.
Let me start off with, I was skeptical of going to this BWW because of some of the negative reviews! I'm happy that I did give this location a chance because my experience was GREAT!!!! One of my friends and I met up at BWW around 845pm Tuesday 11-25, we walked right in and sat in the bar area our waitress Stephanie came right over with a smile taking our drink order. Drinks arrived at 852pm then we were ready to order some wings and 15 mins later 907pm poof wala our food arrives and it was hot/good/deelish!!!! Yes I was timing this and checking for everything because I believe in reading reviews and the power of good service!!! We ate, talked had some more drinks and even ordered carryout orders!!!! Stephanie was very helpful,nice and kept checking on us. There was also two other employees that checked on us I think they were managers and they were nice as well!!!
(5)BB C.
So I haven't actually eaten in the dinning area. I have ordered take out a few times, but this is the first time I myself picked it up. The girl behind the counter was on her game. She charged me, and although my order wasn't ready. I easily waited for my order. When it did come out, she did checked my food to make sure it was what I ordered. Then gave me silverware as well. The food was great and hot when I got to my destination. Kudos to the take out gal. ;)
(5)Ryan M.
KCCO!!!! the beer is delicious
(4)Joe F.
We've been to this location many times and it almost never disappoints. Even though it's a little further away from my place, I prefer coming here because the customers are classier and more considerate to others than their counterparts at other locations. There's only one bum waiter in the bar area other than that all wait staff is awesome. Even the food seems better prepared at this location than its counterparts.
(4)Lejla P.
Foods okay. They don't know how to make drinks though, there's no alcohol in them. Rip off.
(2)Pari P.
Buffalo Wild Wings finally comes to Schaumpton! I have been waiting for this day to arrive ever since I got word that about the new location. The addition just made the village of Schaumburg better for good eats. The Schaumburg location is set up differently in comparison to the other BW3s that I have been to. Because of the surrounding area of corporate offices, there are plenty of seating for 2-4 people. This is perfect for a quick lunch if you are in the area. They even have a promotional punch card for frequent diners during lunch time. The location is very spacious so seating for a group of coworkers for lunch or afterwards to watch the game won't be a problem. Although there is a lot of competition in the area of excellent places to eat, I anticipate plenty of traffic on Tuesdays and Thursdays for their weekly wing specials. There were two errors with the order that were quickly corrected. One downside was that the wings were a little cold when they arrived. These are minor issues to me since the location is new and they are still working on getting their mojo together. It won't stop me from eating 24 wings by myself and enjoying their Caribbean Jerk, Hot BBQ, Parmesan Garlic, and the new Jammin' Jalapeno sauces. Besides the minor hiccups, this BW3 will find it's groove shortly.
(4)Melissa A.
I normally don't like wings but I don't mind eating here now that Bdubs offers boneless wings for the lazy (in my case) or people who hate getting messy. They offer a great lunch special: 8 wings+ fries for under $8 (there's also a 12 wing plus fries option). This is great on your wallet but not so much on your figure. Sorry but you can't have it all! Isn't like a b? I got half of my wings with chipotle bbq and the other half parmesan garlic. The chipotle bbq was by far much better than the parmesan garlic. It was a dry rub that packed a lot of punch in each bite, mainly a good smokiness. They also have a ton of TVs playing a billion different games/sports. Today there was the world cup, basketball, sand football (which I never knew existed ha), women's volleyball, and outrigger racing (not sure what if it's called racing lol). Good food and quick service, you can be in and out within an hour on your lunch break.
(4)Taylor W.
Good wings! Friendly bar staff-Steph is great! Love the trivia games and sports watching of course. Nachos were good too. Love to go on regular basis.
(4)Sheila M.
Schaumburg location. Worst service ever! Two hours for some wings and a salad. Really! Trying to get out was just as bad. Half an hour to get the check. Go anywhere else. B Dubs get your act together.
(1)Jennifer C.
I had an ok experience at this location. I enjoyed my Caribbean Jerk wings and my fries. It isn't the best wings I've ever had in my life, but for a fast foody sit down wing dinner its pretty good. I guess I was lucky because my service was good. I did notice the masses of employees working and chatting among themselves because they had nothing better to do though. This place is very close to home and work so I will most likely be back. Probably on a Tuesday or Thursday when they have wing specials.
(4)Sarah S.
Buffalo Wild Wings comes to Schaumburg!!! My coworkers and I had been waiting for BWW to open since we saw it was coming in a couple of months ago. And at long last, they opened yesterday! Woohoo! I went with my friend for dinner tonight. We were surprised the parking lot was so full, eek! Pro-Tip; Tuesday Wings Day = Wings are 45 cents each! A good deal if you ask me! There were wayyyyy too many workers but I'm sure that's because they just opened. I'm hoping there won't be so many extra people just hanging around once things get moving at this location. Our server was super nice, beyond attentive, very friendly. All of the workers seemed really happy to be there and friendly. Apparently they can play some kind of trivia game for you on your TV, I have to try that next time. This location has tons of TVs everywhere, I'm sure a great place to watch games. I haven't really tried any of the appetizers here so we went with the garlic deep fried mushrooms. They came with some ranch and were super tasty! Nomnomnomz. We also got 24 wings to share---12 of which I couldn't eat because my poor weak taste buds can't handle the spice. We tried the Salt & Vinegar which neither of us had had at BWW before and I was pleasantly surprised! The seasoning truly tasted like salt & vinegar chips. We also got 6 of the Parmesan Garlic which for me pushed my mouth to the limit! But the flavoring on the wings was oh-so-good! Loved them. Great service, great food, great atmosphere. I'll definitely be back! The question now is----Do they deliver!? We are always trying new places for wings for our weekly Beer O Clock at work!
(4)Ericka L.
Came here for a quick lunch and was happy with my experience. Since I wasn't familiar with the sauces a sauce expert came over to help me determine which one I'd like on my wings. I was able to try them all (using french fries, yum), and ended up with my two favs - asian and honey BBQ. The wings were tasty and I really liked their fries so next time I'm looking for a wing spot for lunch we'll come back here.
(4)Edmond L.
Stopped in for lunch, texted my friend at 11:55am to ask what he wanted to bring back for him. I placed my order with a server about 5 min later, (server was prompt and polite). I started to grow impatient cause I was starving. I looked at my watch and it was almost 11:30 and my food didnt arrive yet and my server was nowhere to be seen. If your profession requires you to deep fry chicken and add sauce and you cant accomplish that simple feat you have to rethink your life.We only get a lunch hour and your inefficient time frame does not work with my lunch schedule. I do not recommend going there for lunch.
(1)Joe T.
Wings were cold. Management was very annoying. Food is served on paper plates. Fries didn't taste good. Sauce is the only thing that saved my food.
(1)Amira C.
We were a party of two having a lunch date and we decided to stop by Buffalo Wild Wings for their .60 traditional wings. We arrived at around 1pm so the restaurant was fairly empty and the upside to coming during 1pm is that our wings came out hot and fresh! (We waited for less than five minutes)We were seated outside so I think the server forgot about us a couple of times. No worries because she was kind and polite. The manager as well stopped by and asked if we were doing well. The wings were delicious but fairly small. I would stop by this location again.
(4)Aldo D.
I have frequented this location on more than one occasion, and every time the service is top notch. However, the food experience has left me slightly disappointed. It seems like Buffalo Wild Wings (Sorry, not calling this place B-Dubs) is in the process of cutting back to save a buck. That is, the portion sizes have gone down. Whereas you used to be able to get a set amount of wings, now they come based on "weight." So instead of ordering 12 wings, you'll get the "equivalent of 10," which naturally comes out to less than the 12. Oh, and you're paying more now despite no changes in the quality of the meat. (You can still order a select amount of wings on Tuesdays and Thursdays for their specials, though.) The cutting back isn't just restricted to the wings. I've noticed that my side orders have shown up with less food, and I get less sauce now in my orders. And once again the prices still go up. I understand that companies have to occasionally raise prices to keep a profit, but this seems like all taking and no giving back. Thankfully, the service here is usually excellent, which keeps me coming back. However the reduced portion sizes for what I pay may make me think about different choices for wings in the future.
(3)Amir L.
Ok start off with the pros .. The brand brings delicious wings to the table!! Great food and a consistency you get in most locations! Except this one, this location, the entire crew Constantly seems over whelmed and not trained properly for high volume or normal volume . I decided to write this review because I made an order for pick up and I was on hold for over 5 minutes at 11 am. I hung up and called back and was pit on hold for another 5 Minutes. I took it as a sign and decided not to give them my business today and write this review instead . Poor job bdubs!!
(2)Rencie H.
This is our 2nd visit here and I am quite disappointed. Their bloody mary is very lacking with the vodka AND they ran out olives!! What's a Bloody Mary without the olives? Our waiter, Jeremy, barely checked on us and when I mentioned the lacking Bloody Mary to him, he did offer another drink while stating that olives and vodka aren't a big deal. Ummmm... Okayyy... Anywho... Next. The wings are good of course but because it was so cold in the dining area, our wings got cold in less than 5 minutes. We asked Jeremy if there was anything he could do about the lack of heat since we planned on being there for at least another 3 hours to watch the UFC fight, here was his response: "We keep it cold because us servers will sweat if the heat were on. Look around, we're very busy!" REALLY? WOW! I looked around to find every customer wearing coats... And servers wonder why some get small tips. I'm usually a very generous, but Jeremy is lucky if he gets 5%! Get it together BWW!
(1)Peter K.
Buffalo Wild Wings in Schaumburg! The few times I've been here for lunch, it's been fantastic. They are very liberal with their sauce which is fantastic for BWW (unlike other ones I've been to). Their service is excellent as they fill your drink very fast. The manager also roams here a lot. I'm not a huge fan of spicy and so my highest spice I try is spicy garlic. My favorites? Spicy garlic, mild, medium, and honey BBQ. Give it a try! :)
(4)Greg B.
It's ok. Friendly. Sat at 11:30. Food took 30 minutes. Burgers were cold. Wings greasy, but I expect greasy wings. Not surprised- I knew what to expect
(3)Ashley S.
Finished watching the Bears game here and had so much fun, we decided to stay and watch the Packers. Obviously they had every game you could possibly want to watch on, and the staff was really cool and very fun! Kind of made me want to get a job there....Kind of.... Since it was the first game of the season, they had a real party set up. There was games and prizes (which we won) and wings and beer and football and trash talking and coozies and beads and wings and beer and football, oh yea and did I mention wings and beer and football?!?! So of course we won the VIP table for Thursday night's Packers vs. Bears game, I mean obviously, we were the coolest people there and they totally wanted to make sure we came back. It's a table for 8, with basically the best seats in the house. I'm looking forward to it, but I don't know if my liver feels the same way. Stay tuned for the outcome! :)
(5)Taric W.
Normally, I don't review chains, but this is my first BWW and I'm still trying to figure out what all the hype is about. Okay, there are TVs everywhere, and you watch them while you enjoy typical sports bar food, specifically wings. We've all seen this setup before. So how does BWW (or at least, this particular location) stack up? The service wasn't that bad. For a peak time, we were lucky (keyword: luck. If our party were any larger it could have easily been a while) enough to be seated right away, and were promptly helped by our server. He had to check if featured appetizers were still in stock. Tsk tsk. He was really busting his ass, to the point that he was a little absent-minded. I had the chicken sandwich. the patty was practically razor thin, and the wild sauce (way hotter than the traditional buffalo) barely had a kick. And they were wimpy with that. Also, you get maybe a handful of fries at most. Ordering fries on the side is pretty expensive for the tiny amount they give you, if you wanna compare it to a similar place like Applebee's. Also, the wings suck. It's close to $7 for six of them. They barely put ANY sauce on the darn things. And they come in a little paper basket, like it's getting served from a food truck. So yeah...it's a poor value, you get tiny, flavorless portions, and have to compete with bustling crowds of fools who actually think this is good. Don't get me wrong, it looks cool...but as a bar OR a chain restaurant, I don't think this is a good idea.
(1)Saba A.
Rather go to Westwood Tavern across the street to watch a game! But I guess it beats Barleycorn on prices and tv's. I've been here twice. Any BWW you go to, you'll get great wings and prices on beer but you have to wait forever for everything to come out. First time I went, the boneless wings were not wet at all. The second time I went, the waitress messed up our order. Waitresses are nice, but not very experienced. So I'm glad I got to catch the Blackhawks game at the bar are but as far as food: Tuesdays- 45 cent wings. Thursdays- 50 cents boneless wings Always have beer specials. A good place to hang out for dinner. But not my favorite. I would def. not pick this place as a place to catch up with friends, if I wanted that, I'd go to John Barleycorn in the area. But for a dinner and game, this is a good choice.
(3)Jun K.
Close at midnight weekdays. yes... got there around 11:30 and our server was eager to send us away. They had last call for the bar right before we arrived so we were sat and debating whether to try elsewhere. Our server might as well have been calling up nearby restaurants for us to check when their last call was. He apparently did not want us to be there and trust me, it showed. Out meal was room temperature at best, yea sure we're probably the last table/order but I expect decent at minimum. Who doesn't LOVE horrible service and food that seemed like the leftovers from other tables. With spicy wings comes a great responsibility... of refilling my beverage the second before i drink the last drop. Irresponsible people here indeed. Almost had to get up and fill my drink myself with my sandpaper tongue. Why do we keep coming here? I have no idea! It's ridiculous. But honestly, this past time was definitely my last. Two bad dates and you're done. I'm a strict believer on second chances especially for restaurants. The GM for this franchise location needs to do something to turn it around. The location is pretty decent and the potential is there no doubt. There's no reason this place shouldn't have a better rating, you just have to do some serious retraining on customer retention. and food quality control. Good luck BDubs.
(2)James K.
I come here at least once every two weeks as it is close to work and centrally located for friends. The staff is always friendly and the wings are consistently good. Parking can be kind of a pain when it is busy and popular game nights.
(4)Edward M.
The wings are pretty decent. They went a lil crazy and gave us tons of ranch lol. But it was good. Potato wedges w/ Cheese . We ordered queso on the side to dip in. These are nice. I like them with the ranch as well :) Boneless wings are expensive when you don't go on Thursday or maybe it's Tuesday, one of the days is boneless days the other is bone-in (original). It's much cheaper on those days. But the wings don't come with ranch or celery on those days. they charge 50 cents each. We tried some of their new dry rubs, like chipotle bbq and desert heat. Both are very good. Decently spicy and flavorful. The traditional honey bbq and mango habenero are also very good. The mango has some kick to it, so be prepared. My friend's birthday was that week so we got free snicker's pie. It tastes like a snickers but less nutty. Pretty good though, normal price is 3.50! I would not buy that for that small piece of pie. One of my brothers ordered ribs and shrimp, almost 14 dollars. He said they were very good ribs, I did like the shrimp but the tartar sauce is nasty, cheap and tastes worse than old tartar in a bottle from a grocery store. The service was excellent, very attentive, and very engaging/entertaining. They kept our drinks full and was very good at meeting our every need. We were there for like 4 hours watching an OKC/Miami finals game, and they never hurried us outt a there which was nice. There was a group of 6 of us. The only bummer was that the wifi was not working, had not been working since Friday the manager said, and happens often. That kinda sucks. So we played with the playmaker on poker instead.
(3)Kathy L.
Love the Mango Habanero sauce; it burns so good! So, my company orders lunch from Buffalo Wings several times throughout the month; and we usually go for take-out since we usually like toeat lunch while having our noon meeting. One of our staff/coworkers would make the order and go to pick up orders for us. During this particular time, I had ordered the BWW Chicken tenders with the Mango Habanero sauce, and the sauce was forgotten. "OH NO!" We thought; that's the best part of the meal!! The sauce!! So, devastated I was.. So in the past when things were forgotten, we let it go and move on.. but this was a straw. We got on the phone with a manager and let him know that this was something like the 5th time something in our order were amiss. Yes, we are a large crowd, so understandably getting together a large lunch order can get crazy, a simple sauce can be missed here or there, some wings run off. I get that.. But this particular day, I really didn't want to go without sauce for the Chicken tenders!! So, alas when a phone call was made and without hesitation; this manager drove to our office, and with his genuine apologies, he gave us the missing sauce for my chicken tenders. SWEET!! I must say, that had me pretty impressed, and really appreciate the customer service experience that this manager brought today. It turned out to be a very nice lunch after all; so I really want to extend a very warm thank you to this Manager.
(4)Scott C.
Went today for a later lunch. I've been at this location before, and was never thrilled. Today, it was not crowded at all, yet is was a good 20 minutes before our server came by the table. We placed our order, a medium wings with TWO (count them TWO) sauce options. When he repeated the order is was very fast, but it sounded right. It took about another 20 minutes for the wings to arrive. They must have had to kill the chickens. Did I mention it was not crowded? When the order arrived, there was only one sauce. Oops. Unfortunately, due to the slow service, we did not have the time to have them re-make the wings. But, we did let the person know we were upset the order came out wrong. The wings we ended up with were a lot spicier than when we had them in the past, so this time, I was unable to eat them. They never asked why we did not finish our wings, they must not have cared. No manager stopped by, nothing. This will be my last time at the Schaumburg location. The Hoffman Estates location is much friendlier, customer orientated, and will earn my business.
(1)Darci S.
Props for a nice new location with upgraded looks...but my naked tenders just weren't as good here! Usually they have a nice seasoning on them but these were pretty plain. Service was above average. We sat on the patio and it was very nice. Overall good experience, just not as good as our usual BWW location.
(3)Matt M.
Why is this Buffalo Wild Wings not as good as the one in Hoffman or Lombard? I have no idea why there is less uniformity in their food because their takeout is just no where near as good as the other locations. However, it still has the advantage of the BWW name and sauces so its not all that bad. But if you have a choice go to Hoffman.
(3)Joe J.
Wow this Buffalo Wild Wings was massively disappointing I used to live in Orlando, Fl by University of Central Florida, and the locations there blow this one away. The Coors light was good and was very well priced (which isnt hard to accomplish), but the boneless wings were dry and had more breading on them than actual chicken. I have always had acceptable experiences at Buffalo Wild Wings...until today. I will never come back to this location. Fail Buffalo Wild Wings...fail...
(1)Jennifer M.
Holy F**k! I get that the color scheme of the BWW uniform is composed of a black or yellow jersey but what's up with this place being out of control with the number of employees, supervisors and managers swarming around the restaurant like bumble bees? Seriously, I went to the take-out counter to order food to go. No one in line ahead of me; the perimeter was surrounded by employees and one supervisor so busy talking among themselves that I had to get the cashier's attention for service. She gave me a buzzer and we sat in the bar area until our food was ready. A server asked if we were waiting for carry out, as if in passing; she didn't bother to ask us if we wanted something to drink while we waited. Jason had to stop her from walking off. He ordered a Diet. She did come back to bring him a refill while his glass was still half full. I understand, this must be the first job for most of them. It's clear the employees come without any experience and the staff is still in training. For my part, overlooking today's mishaps are taken into consideration. I think it's great that BWW gave these kids an opportunity and I hope they all succeed. The layout is very cool. You walk in and you're immediately greeted by 3 people at the hostess stand. The take-out counter is in an alcove just behind them to the right. To the left is the open dining room. Walk straight back and it opens up to the bar area with hi tops, tables, bar and a lot of TVs.
(3)Erick P.
I love this new set up they have going on here. This set up is way more open and more convenient for people to sit. This place is also very very clean and they have like 40 TV's. I Will def be going back to this location like 400 more times lol Gotz to love dem wings.
(5)Richard C.
This particular location is terribad when it comes down to food. Service is okay, and servers were rather friendly. However, chicken wings we got were sizes of turkey with joint problems. in other words they serve old chicken that are usually thrown away and not used for consumption due to foul old poultry smell and disgusting texture. i dont know what their manager is thinking about they need to get their food right, until then, i will go to the location i mount prospect or hoffman estates.
(1)Alex L.
Waited over 45 min for food, when I received it it was cold. I sent it back, stil waiting on my wife's order, totally disappointed. Don't know who screwed this up, but I'm not a happy camper.
(1)Thomas K.
This place needs better management and to raise their standards. Food is always late under cooked and most of the time it is cold. I love buffalo wild wings but I hate this location. I don't understand how there could be that much of a difference between locations.
(1)Mike B.
(This is an update to my previous review) Sorry BWW Schaumburg, today was my last visit to you. The wings were good, but that wasn't my issue. For some reason you're very different from other BWWs in the area. Today I brought a giftcard to pay with. When I got my receipt back, on the tip line was written, "NOGCTIPS". Not sure what this was about I asked the manager. He told me BWW does not accept tips on giftcards. I asked if it was just this location and he said no, the computer system itself doesn't accept tips on giftcards. What's interesting about this is that before the Schaumburg location opened I had been going to the Hoffman Estates location for years. Countless times I've paid with giftcards and left tips with no issues. So the story is fishy if you ask me. I've also emailed BWW on their website to clarify this and will update my review here depending on the response I get, but I can tell you I've tipped many times before on giftcards at BWW, this is the first time I've ever had any issues. The worst part was I had no cash on me, so I had to borrow some money from a friend so I could tip my waitress. Oh well, what can you do.
(2)Barb M.
Terrible service on our last visit with server, Tony. We stopped in for a quick lunch and ended up being there over an hour and a half. Took forever for him to even come to our table. Brought my kids cups and lids for their milk without straws. I ordered a side of ranch and when the food came it wasn't with my meal but he put "extra ranch" in the middle of the table and then charged me $.60 for it. He walked around with his head down and wasn't friendly. He was extremely confused when he split our check. We had 4 people on one and 3 on another and this took him about 15 minutes to figure out and he never added my coupon. Next time I will go to the Hoffman Estates location. Very disappointed!
(1)Lisa V.
My whole order was wrong and it took an hour to make and I was late from my lunch break because of it. I called back and asked for a manager an all they offered was to mail me some coupons.
(1)Danielle S.
A B-dubs is a B-dubs I say. They have decent wings and a variety of sauces, but it's not the best I've had. They have the trivia game you can play while you wait, along with a lot of TV's so you can catch whatever sports game you want to watch. They also have some decent drink specials (mostly on beer), but they don't have a good variety of alcohol. The service depends...I've had people that were good, and others that were pretty mediocre. I've always felt that the service at Buffalo Wild Wings isn't the best. The food game fast, and everything was as we ordered it. It's a good place to go if you want a beer and watch a game.
(3)Doug A.
I don't understand how anybody can give this place more than 2 stars. The wings are absolutely terrible. They're tiny and all their sauces taste like a salt bomb. I've had the burger too, next time I'll just eat the urinal puck in the bathroom. You're wondering: Why two stars, well...Good TV situation. They're everywhere. Plus props to the HR department on hiring cool, good looking chicks. I hate guy bartenders, it's just wrong. The other star goes to the temperature of the beer. ICE COLD. It was delicious. Washing down the wet cardboard wings was a delight with an ice cold beverage of my choice. I don't see the lure of this place except for the tv's.
(2)Manshu V.
A good place which doesn't get very crowded during Friday nights, so if you couldn't find a place on say Westwood Tavern which is across the road, you could check this out. I really like the wings with the Mango Habanero sauce here.
(3)Lucy F.
The service was great, our waitress was very attentive. Wings and fries came out super fast, and we kept getting soda refills without even asking. No complaints and restaurant was not even crowded.
(4)B W.
My first time eating here was on July 7 (reminded by the pictures I took in my phone). I order wings and buffalo chips with cheese for pick up. Once I got my food and returned to work, I noticed there was a white, paint like substance on the bottom of my food. I called in to complain of the issue and the manager apologized and offered coupons to compensate for my troubles. I waited over a month for the coupons to come in the mail. I called on around August 11th to ask about the coupons and was greeted with a very apologetic manager (names slips my mind, but I will be sure to add it later). This guy was amazing. He seems very sincere and empathetic about the issue I had and gave me a free order that night and still provided the coupons to me. This service I received that night completely made me forget about the bad experience I had. I would highly recommend this place. They care about their customers and their reputation. The wings seem to be much better here then at other BBW locations. They put a lot of sauce on each wing and they make sure the wings are actually done! I cant tell you how many times I have bitten into a traditional wing from BB that wasn't fully cooked. I dint even risk it any more. I only order boneless now.
(4)Leah B.
Wings are the most perfect food. They are juicy, spicy, finger licking good. Unfortunately you never know what your going to get. Unless you go to BWW. Their wings are fried without any flour/breading and they have an extensive selection of sauces. They let you mix it up and order 2 kinds in one order which is a bonus. Plus, their wings are consistently good. They have a large bar area with a good variety of sports on their many TVs.
(4)Sean C.
Fail. Came here for Monday Night Football. The service was decidedly lackluster. Our server got cut mid-way through the first quarter and closed us out early, which was fine. But she ran the wrong cards for the wrong checks. Never did get another server, despite the fact that we weren't close to being done. We left at halftime. Not sure we'll be back.
(1)Jim K.
I like Buffalo Wild Wings, I really do. But this location just does not have what it takes. The wait staff is attentive enough, but it doesn't make up for the kitchen which is miserably slooooooow. And could you spare a little more sauce or dry rub? Every time I have been there, the wings were dry and tasteless. Like I said at the start, this does not compare to what I have experienced at the other locations.
(2)Bennie R.
not very friendly crew here, doesn't seem to be well trained either compared to other stores. Jill who waited on us at the bar is such a ditz, she forgot one of our drinks and never came back to ask if we are ok. I had to flag down another waitress to ask for it then Jill came back with the drink. She left us alone all throughout our meal, my girlfriend had to get up and walk to the bar and ask for a refill. another waitress had to call her attention again and she came back to served the drink with hands that just handled the trash. furious, we asked her for a new one and told her to wash her hands!
(1)David C.
Honestly, this place doesn't meet the hype. Buffalo Wild Wings in Schaumburg, just moments from Woodfield Mall? Yeah... you can't have mediocre food and mediocre service when the Schaumburg area is booming with great food and restaurant opportunities. The service was lack luster and really wasn't customer based. Just walking in and being ignored by the hostess while she was engaged in a conversation with another employee and cleaning a table in a pretty empty dining room should have been my hint to maybe sit in the bar. At least I wouldn't have had to wait a few more minutes to be seated in a dining room where there were maybe 6 other groups seated. The dining room was otherwise empty. The service was nothing special. The person running our food to the table was more memorable and helpful than the actual server. I hope they get tip share otherwise I won't tip as much the next time. The food. Really? How do you screw up wings? I am sure there are a lot of ways but a place known for their wings really shouldn't make people question it. Serving cold dry wings is not acceptable. Period. All in all my general opinion is "I've had better." It wasn't awful, just not what I've come to expect from a franchise finally breaking ground in my backyard. It may be worth the drive to head to the next closest location or wait a few months until they work out the kinks of the new establishment. Honestly, my expectations won't be as high the next time around.
(2)Will S.
Runner "Tony" was a smart ass after serving incorrect order... Totally unacceptable! I don't care where you work, Tony if someone says Im sorry I didn't order this... smart ass remarks and attitude... You deserve to be fired!
(2)Jeffrey R.
Service is usually excellent here. This place is for drinking, watching a game, playing video poker/trivia and munching. My low review is based solely on the quality of the chicken itself. It is pretty bad and I would hate to see the poor birds or conditions that they live in that make their wings so poor. The sauce hides the fact that you are getting scrap parts from sick birds. Usually a portion the serving has wings that are half a wing or less. Makes me wonder what they cut off??? Anyone who has eaten there more than a few times knows what I am talking about. There is usually very little meat on them. This is typical of most BWW and Schaumburg is no exception.
(2)Meghan C.
I've only ever been to BWW a few times, but I was really excited to see one opening closer to home. I had gone on a Sunday night after a full day of working retail at Woodfield. We get there and the parking lot is packed. I expected a little bit of a wait, but not the 20 minutes to even get recognized! I was hungry and figured since we were already there we should just stay. Come to find out there were 2 parties of 10 waiting at the door, not just one big line. So after the hostess FINALLY realized my friends and I were not part of the party, we got seated near the bar. I must say the trivia game was pretty fun, but I think those are only to distract you from how bad the service actually is. After waiting about 15 minutes and having gone through one whole round of trivia, we still lacked a waiter. No one had even come by to take our drink orders! I was to the point of walking out the door, but my friends gave me the whole "you've waited this long, what's another 10 minutes?" speech. After having waited about 45 minutes in total, a peppy waitress comes by and asked if we had been helped yet. I was about to rip someone's head off for lack of service and give them a mouthful about paying attention to customers (I also used to be a waitress, I can give some slack, but this was unacceptable), I calmly ordered a much-needed beer. We ordered everything at once, and I must say the food did come out pretty quickly. Which is good because If it took just as long for the food to come out as it did for us to get any sort of service, I wouldn't have even left a tip. The food was mediocre. And I have been sick the entire week after I ate there...not saying it was the food that made me sick, but let's just say I will not be going back to BWW any time soon.
(2)Joe B.
Great service very friendly...i was told a 30 min wait and we were seated in 10 mins :) Great cold Stelllas and 50 wings later this experience was great. You can see why these are popping up everywhere... Hooters who? If they dont change their style. Soon BW3 will gobble them up. Make sure you try the Jammin Jalapeno...its delicious...no need for fries or appetizers!
(4)Isabel F.
I have been to numerous locations where my experience and food is always similar, and I am happy with it. I came here for lunch since I work right behind this location with some co-workers. Lunch hour is not possible when coming here. We waited to order for about 10 min until we could find our server, then it took another over 30 min to get our food - which mostly consisted of boneless wings. We quickly ate so we could try to get back to the office within our lunch hour, but then the server was no where to be found so we could get our check. The food also didn't seem "right" the wings didn't have enough sauce and were not warm, but not cold. Like they had been sitting out for 15 min before the server brought them to us. Not sure what is going on with this location, but I will stick to the hoffman estates location.
(2)Shaun S.
Before going on about my bad experience, let me say that the manager apologized a couple times. With that said, we went there an hour early for the bears game. 5 adults, 3 kids and a baby. They told us 10-15 minutes. 35 minutes later they clear a table saying give them a minute. 15 minutes later we sit ourselves. We order pretty quick, get our drinks quick. The food doesn't show up for an hour, after we asked what was going on. When it showed up my wings were fine, but the 2 people that ordered burgers were extremely disappointed. One burger looked and felt like a hockey puck and was sent back. The other persons burger looked like a grey McDonald's burger. There are 20 different sports bars in the area that knows how to cook burgers that we will take our business to. My tip for b-dubs us to learn how to handle a dinner rush.
(1)Bgs B.
This place needs a lot of work. The food was bad, I can get better chicken at KFC, and the service was awful. Cheap looking interior with fake sports memorabilia doesn't add to the experience either. They even serve the food in cheap paper containers rather than in a normal plate. I've been to buffalo wild wings before, in different locations, and I don't remember them being as bad as this place. The server messed up my wife's order twice and I was done with my meal by the time they finally brought out hers. After all this they didn't even give us a discount on our bill. I'm never going back to this place again.
(1)Ron W.
I went there again today with some people from work and this time the service was fast. The food tasted exactly the same as last time I ate there. It OK but the wing are sort of on the small side. This time thou one of my co-workers asked for 10 wings and the waitress said no he could only get 8 or 12. OK then she added but if you were here yesterday we could do it. WTH don't say that. Again .. bad service. My co-worker was mad as hell. Dumb!
(3)Sarah K.
I have been going to BWW for a very long time and was satisfied with their food all the time and the service, but this time the long wait for being seated could have been avoided and cut down by half. My boyfriend and I were waiting for a table for what seemed to be forty minutes, which is understandable since it was completely packed. What really annoyed me was that there were a good amount of tables and booths open for fifteen minutes but none of the staff bothered to clean them down. I would understand if they were short on staff but there were at least four staff members just talking behind us as we waited. Some just walked by the messy tables and strode past them as if they hadn't noticed that there was a mountain of empty drinks and food lying there. Finally, the manager went over and began cleaning the tables himself, which didn't reflect well in my eyes on his staff who avoided cleaning the mess.
(3)George D.
NO THE BEST ONE ON MY LIST.. I have visited plenty of locations around Illinois as well as other states and I can now say where the good ones are.. All the time I ask for my wings extra extra extra again.. Extra crispy I just cannot eat them otherwise ( I think there's something wrong with me.. Haha) so I told please write the order down carefully because 9 out of 10 I never get the food right.. They always have to take it back and bring it again but at this place they took it back TWICE and didn't bring the food like I had ordered., the fries were good and the beer was cold and that's why they got the second star out of me.
(2)Billy E.
A nice young staff with a familiar menu. I LOVE the mango habenero sauce! I usually end up picking up which is weird because it's much better dine-in! This is because they don't have a hotbox or warmer for carry out orders (odd for a popular chain), so if you do order carry out, get there early for the hottest food possible! This is all.
(4)Mary E.
OMG LOVE this place the wing flavors are fantastic only ever go boneless but BEST wings!
(5)Lisa G.
Just like any other BWW just smaller, we tried to get in after opening but it was too packed, we came back just after grand opening! My wrap was great, kids loved Dino chicken nuggets and hubby says his sauce was great on wings which their hot sauce is different at every location for him! He said this one was spot on for HOT :-) well be back we live close and it's great for the kids!!!
(3)Anthony G.
If I could give them ZERO stars, I would be very happy. Unfortunately, that is not an option, so 1 star is as low as I can go. Anyways, my wife and I have ordered carryout twice from this place, and both times they totally screwed up our order. The first time, I ordered 12 boneless wings and 12 regular wings. When I arrived to pick them up, they somehow had only 8 regular wings with the incorrect sauce... How does that happen? Then it took over 15 minutes to redo my order, which in my opinion, is totally unacceptable. Moving on... The second time I ordered online, we asked for our 24 regular wings to be "extra crispy". We picked them up, drove home, opened up the box and noticed right away that they were the opposite of extra crispy. If anything, they weren't cooked enough. We called right away and they said they would redo our order. OK fine. We drove back, and of course all they had ready was an order of 6 regular wings. Took ANOTHER 15 minutes to get the order correct. So, what I've learned here is that if you want to order online, prepare to be disappointed and you will most likely have to go there twice for them to get the order correct. Oh, and the wings are totally overrated. Bottom line, good concept (wings, beer, sports) but extremely poor execution. Never again!!!
(1)Tom F.
I like buffalo wild wings... the beer was a bit pricey... $6 dollars for a stella.. Was a nice looking place.. Lots of people around.. It was $50 dollars for 3 people... They want .60 cents for sour cream... I would go back.. Just maybe on a weekday for their specials...
(4)Nick F.
friendly service, its B-dubs
(5)Cano S.
Excellent customer service but frankly it's overkill. Having 4 different employees ask how things are going 5 times within 30 minutes is too much. The decor isn't that nice, its kinda cheap looking compared to other locations I've been (i.e. South Barrington or 7 Bridges) Just a bunch of cheap tables scattered in the middle of a big open room doesn't give a more cozy restaurant feel that you perceive in other locations that had nicer wooden tables and booths, thereby separating the sports bar theme area from the dining area...had more of a diner feel like I'm at Dennys or something. Food was great as always, though.
(3)Rex d.
An hour and a half wait for 6 wings. Unacceptable.
(1)Dave G.
Stopped in for the Bears Packer game and got there about an hour before the game and had the black and blue burger and it was pretty run of the mill. Only issue was that whne some one at the table order a beer the waitress took it to mean every one wanted another one, and they were brought to the table 1 or 2 at a time. So when we told the guy we didnt order them he took them back, but they were not taken off the bill so we got way over charged. Now after 4 hours and quite a few beers we were not sure by how much we got overcharged and the manager just took 20% off and that seemed fair.
(3)Sang C.
Made an online order.. came for the pickup and the csshier tells me this didnt go thru.. mstore manager took care of the bill.. great customerr service!!
(5)Jenn H.
Uggg first time here for lunch, and it will be my last visit!! The place was busy but not overly crowded there was still open tables available. Most of the wait staff was running around looking lost especially are waitress. Sat down got are drink order i tried to order a beer but realized damn im driving on a speeding ticket, our sever wouldnt serve me with that... fine! i understand! Do i really look under 21??? lets be real... mayb if out waitress wasnt in her late 40s possibly 50s and not a complete spazz she would have realized this. My friend who was with me ordered a beer she came back to tell us they were out of that beer yay!! We ended up sharring a sam adams so i got my fix :) ..Lets see what else o yes we ordered are food from are spazzy server. A WHOLE 45 MINUTES LATER we get our food... being on a hour lunch i was not happy. O and what do u know go figure my order is messed up a manager brought us our food and couldnt see that????? I flag down the spazz ummm i ordered garlic wings these are clearly not them ...her response was im not eating them i wldnt know.... apparently with age your smell and eye sight go too??? then the manager backs her up??? That place can kiss my butt i will never be back .. horrible service out of beer, and food orders messed up after waiting 45 minutes psshhh get with it.
(1)Barb F.
Very poor service (45 plus min. for order of ten wings) and the boneless wings could have been named popcorn chicken. The 'supervisor' came over after 40 min and told us for some reason the order was only placed 15 min. ago and comp'd us a coupon for six free wings. So generous, huh And they charged us extra for blue cheese in a tiny cup and literally four celery sticks. So might be just a poorly run location bit I was not impressed. Imagine if they were crowded...which they were not tonight.
(1)Sarah J.
Where do I begin on the famous Bdubs? My friend and I thought it would be great to finish the second quarter of the chicago Bears kick off of the season at Bdubs because Champps was empty. Our tummies were craving some good ol wings or as my gf says " Psshh I get it right off the bone; Im gunna eat it like a man- rarrr" She got the HOT wings and I got the Honey BBQ - amazing (although my mouth was on fire I was ready to take the napkin and start licking it) Great beer deals $3.50 tall miller lights- couldn't go wrong! When we pulled into the parking lot it was packed! We wondered what all the announcing and loud noise was; well this is what it was - the place has a VIP chicago bears seating section, the people are drawn from a hat as well as many other drawings going on such as for jersey's , beer glasses, mardigra beads, beer mug coolers, ext. We entered to win a jersey and instead of actually winning little mr. Jason deli did. Let me just say the jersey looked alittle snug- I asked to try it on and well it fit like a glove! THE TWO MOST WONDERFUL BARTENDARS especially Jen (one of them) was rooting for me to get the jersey. I even offered to pay him for it. But he pulled the card " I never win anything" well to be honest how can you enjoy it if it might rip right away! I was alittle upset! anyways back to the bartendars Jen and Amber were awesome prompt to always refill, ask if we needed anything, and got involved with the customers! To top our night of fun! Ellen i believe her name was approached us stating we won the VIP table for the bears vs packers game this week! The VIP table is right upfront of a big screen and you get a decorated section being treated like royalty. We get to invite 8 people so we are looking forward to this! We requested the two bartendars that were awesome Jen and Amber! We were not a fan of the bartendar that took over after they left she was not pleasent or really responsive. Ellen gave us a sheet for 5 $ off of our bill - Joe was another coordinator event person and he helped me with setting up the survey and supplied an IPhone charger! i HAVE HONESTLY nothing bad to say about this place - the manageres were very accomidating, the bartendars were awesome they even cracked up when i told them about my book im going to write- they were interested in making sure the customers were having a great time! jOE AND ELLEN were great also- overall great experience thanks for being awesome to us Bdubs! That was a great to start to the season!
(4)Kevin S.
I went to BWW to see the UFC fight on Saturday night. I went there because Westwood (across the street) was already packed. All the tiny tables were occupied, so I found a seat at the bar. There are 2 giant projection screens behind the bar, but they are very washed out with the bright lights from under the bar. Those were NOT watchable. There were other sporting events going on, so UFC was on just a few screens. The garbled sound was from those other events. After the SILENT UFC started, some LITTLE GREMLIN switched all the screens around, so I had to turn my stool sideways to see a small screen on the other side of the place ( I should have asked for binoculars). I couldn't change my location because the place was full, with many people standing. A half hour later, the screens moved around again, and I had to rotate my stool 180 degrees. I wanted to order food, but I didn't want to eat facing away from the bar. After the screens flipped around again, I went home. I don't understand why a Pay Per View championship event has such a low priority, especially since a lot of people were watching it and I believe the website says they show all UFC events. Also,they should replace all the chairs and stools with the kind that swivel.
(1)Jim L.
I went here for the Super Bowl with my family and had a great time. However, there was a major back-up to food orders due, in part, to a substantially lengthy take-out line as well as the place being just shy of full capacity. Our appetizers came out within an acceptable amount of time but our main entrees took over 1.5 hours (for 30 wings and nachos). Our server and management understood that our wait was very long and without us asking, compensated us for our entire order (minus the drinks) and even brought out numerous additional appetizers on the house to keep us happy until the food arrived. The wait staff was good (reliable, attentive and constantly refilling drinks) and management handled our problems in a more than acceptable way (they are very generous). The food was on par to any other BWW exactly what you would like to see in a franchise restaurant. The beer was delicious and fresh. Their beer lists are quite extensive but the server provided some top notch selections that made it more bearable. Needless to say that we would come back to this BWW. It made a great place to have the Super Bowl (with a welcoming atmosphere and door prizes as well as a great wait staff). I am absolutely certain that this was a one off fluke due to the traffic from the Super Bowl and would not expect this on any other night. I just hope that whatever issues they had last night with the lengthy wait will be resolved by the next Super Bowl!
(4)