4. Restaurants

Sugar Factory

MB Financial Park,5445 Park Pl, Rosemont, IL, 60018
  • (847) 233-9010
  • Store is closed

Sugar Factory Menu

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Visit below restaurant in Rosemont for healthy meals suggestion.

Chili’s Grill & Bar ( 7140 Mannheim Rd )

Visit below restaurant in Rosemont for healthy meals suggestion.

Chili’s Grill & Bar ( 7140 Mannheim Rd )

  • Merol G.

    Over Priced restaurant for what they offer. Rip off place for teenage girl

    (3)

  • Lena V.

    If I could this place would get a negative star review. Came here after visiting their location in Vegas and after the hype of their opening thought to try it out at this location. Worst service of my life right under 5 roses pub which happens to be right near by. I made reservation online for 2:15pm we showed up at 1:50 seeing if they could seat us early as it was just my boyfriend and I. The rude hostess could not get my name right and the manager had to come over asking what was the issue. I explained my situation and she rolled her eyes and said there are no tables available that they would text me when it was closer to my reservation. While walking around we noticed two empty tables near the window that they could of put us at but who knows. We go back at 2:14 to make sure we are on time and lucky us we were sat at one of the empty tables that we saw 20mins ago. Never received the text. Yet every guest that came in after us was sat down right away or was told there are no tables. Make sure you make reservations or you'll be only eating candy from the over priced candy store. Our small table was near the patio door so during our wait and dinner we had a constant cold breeze hitting us. Our waiter came over and I ordered one other their signature drinks he replies" are you sure want that one? I have heard it's not good." Isn't it your job to upsell drinks? If it wasn't for my Vegas visit and ordering the same drink, I would of just gotten water after that comment. The food was nothing special, as mine came out cold and my boyfriends was too hot. Sadly the breeze from the door cooled it off. For the hour and half we were there we saw our waiter maybe 3 times, until it was time for the check, then he tried to sell us on a dessert and kept coming back every minute. Sorry dude you had your chance with drinks and ruined it. Yet every time he would check on us after the bill he refused to clear off the table, and just left our plates sitting. An interesting thing is they use dish towels as napkins, so you get fuzz everywhere, neat huh? If your thing is to take selfies while drinking dry ice or to spend daddies money this place is for you. Also... Take cash... No splitting checks and 3% surcharge to use a credit card. Thumbs WAY down. I'll keep my sugar business to Vegas

    (1)

  • lillie s.

    Our Waiter was very short with us and kept saying I'll be right back before we could even order anything we kept stopping him and saying no we're ready. And we asked where the Water on the table Came from such as Spring or Sparkling he told us tap water from the sink. That's not the issue the water was hot not warm but hot we couldn't drink it at all it was horrible. Once we received our food he Sped past and yelled everything ok, well good and kept walking. The Drinks are awesome but the staff needs a serious kick in the butt in the customer service department. They either need to clean house or do a customer service training session. We even had a rude cashier in the Candy Store area. Geesh a smile and a good attitude can really go along way. This was my second trip there I will not be returning, I choose to spend my time and money with people who appreciate my presence.

    (2)

  • Barbra S.

    Love the service and the food! The drinks are beyond amazing, enjoy them while they last. No matter how pricey they are they are delicious. So glad they opened one up in Chicago. I rate this place a 10 if I could. The servers are amazing, alcoholic beverages are delicious, the appetizers are great and so are the food.

    (5)

  • Temprest B.

    I think I was over hyped about this place. I was excited to go because I always heard good things about the ones in Vegas & Miami. If you go here just go for drinks, their drinks are the bomb, but there food was absolutely disgusting. I went with 2 friends we all ordered something different and all of our food was horrible. I got the mini burgers and wings. The wings are alright, but the burgers were dry, little and burnt. My friends had the chicken pasta it was nasty and had a bad burnt after taste, she sent it back so they can make another plate, and when they gave her a new plate of pasta it still had that bad after taste, smh like I said just go for the drinks not the food.

    (2)

  • Angelica G.

    Very nice upscale looking place. Service & food mediocre. I ordered the signature burger, it looked & tasted like a frozen patty, it was missing that real burger taste of good meat & grill marks. The french fries were soggy & they're were lots of children, not surprisingly with a name like sugar factory. Not alot of cake desserts on the menu, rather more milkshakes & ice-cream. Drinks were not so good, martini was too strong to enjoy the banana & chocolate flavors. Waitress was lost for long periods in between & the table we had wasn't leveled so it was moving all over the place, lol.

    (2)

  • Rozalynn B.

    It was just OK. We had no problem getting seated quickly. The place is nice for atmosphere. I had 3 different flavored martini drinks. They weren't anything to rave over. I also ordered the flat bread. THAT FLAT BREAD WAS AMAZING! !!!! I'll probably go back & try different appetizers & drinks.

    (2)

  • Nhu N.

    Just plain.. TERRIBLE. Negative stars. I visited with a party of 8. The server didn't know anything about the drink menu when asked what were in the drinks since the menu was not detailed. She had to keep checking back and forth. Drinks took over half an hour to arrive so a couple of the girls went over to the bar. We were IGNORED, we were the only 5 people sitting at the bar. We had to "wave" the waiter over even though he was right in front of us. Ordered shots and they were so watered down. On multiple occasions we were bought a different table's food. One member of our group didn't get her order because they had ran out of what she wanted... only problem was.. she was told that after everyone was almost dive eating. The server exclaimed "oh, I forgot to tell you... we're out of... " No water filled until the dinner was almost over. Had to have a conversation with the manager who was simply clueless. Training goes a long way people!! Take all this feedback from your patrons and work on your weaknesses OR hire someone that is competent. What a waste of $500. Oh, if you use a credit card .. it's a 3% charge to do that. How do you like THEM apples.

    (1)

  • Lauren H.

    This place is weird. Looks like an ice cream shop with a bar. Only real attraction is the over priced sugary drinks. Staff is unnecessarily strict- cut my friend off for no reason on her birthday. She never even ordered a drink or talked to a bartender, then they proceeded to kick us out after we gave her a shot. Like what?

    (2)

  • Diana R.

    I was pretty excited to see that a sugar factor was in rosemont so my friend and I decided to go. The place is very nicely although I was expecting a much larger restaurant area. I had reservations for 5 and we got there around 4:55 and were seated immediately. Our server was pretty nice & explained that although the drink menu didn't explain what was in every drink if we had questions she would be able to tell us. She also told us the price of each drink and although $30 for a goblet is a lot it's usually the amount a fish bowl type drink is worth so I wasn't surprised. As an appetizer we got the fried Mac & cheese which came out relatively quick. We also ordered the lollipop goblet but she told us they didn't have the two large lollipops but said she would make it fun for us. The drink was good not too much of a buzz since I was sharing but it was good. The burgers we got were ok nothing special, I would skip that next time. The dessert was good we had the red velvet sundae which was amazing. Other than the plain tasting burger I would definitely go again for their goblets

    (3)

  • Yolanda K.

    The place and staff are great. I can't hear myself talking, place is too loud. I ordered hamburger and it's ok. Ordered coffee and it was not hot. Ordered the second time same thing not hot. I love the dessert three scoop of ice cream with brownie.the best ice cream I ever tasted. Since its my first time, I will give sugar factory a second chance.

    (3)

  • Nicole W.

    Expensive, slowwwww service, over priced ice cream, clueless workers....skip this place all together, $15 for a little container of candy, $8 for a shake, $25 for a lollipop- don't even walk in

    (1)

  • Nicole P.

    Go buy candy only, at your own risk. Let's start from the beginning. I had a reservation, the bald guy told me a table would be ready in 2 minutes. Cut to 30 min later and still no table. When we got seated we got water put on our table. The cups were filled about two inches with no ice and they were filthy with finger prints all over and things floating in them. The waitress told us she just took them out of the washer. It looked like a table left and they put the left over waters on our table. She then brought us new waters. They came back dirty. My husband got the manager and he finally came with fresh ice water and glasses. He still saw things floating in his water. Our wings took 1 hour to come out and our food an hour and a half. We missed ice skating. I will never ever go back. I suggest you don't either. The kitchen is probably filthy if their cups don't even come back clean.

    (1)

  • rick s.

    No stars for this horribly managed joke if I could put negative stars there wouldn't be enough.

    (1)

  • Jackie M.

    If I could give it less than 1 star I would. First we waiting about 30 min even though we had a reservation. Next we are seated at a very small table, we order their famous Goblet drink and the waitress comes back and says they ran out of some things to make it. WHAT unbelievable, that is their signature drink. We ordered 2 other drinks only to be told the same thing. The waitress wasn't apologetic or offered a discount or anything. We left and went to another place next door. Will not be going there again.

    (1)

  • B B.

    The restaurant just opened in Rosemont.. There are several problems with the restaurant including service, organization and lack of toilet paper and cleanliness in the bathroom. However, I would like to focus on mostly the positives - the food and drink. I have been to the restaurant this month in Vegas the night after attending the Britney Spears concert. I loved in Vegas when they played Britney music. Be aware that there is also a lack of descriptions on the menu of items. The menu and restaurant in Las Vegas is larger. There are drink prices on the menu in Vegas. In Vegas, I think there are two sizes of goblets. Since there are no prices on the drink menu, the goblets are $30, the martinis are $14 or $12, and the smaller cocktail drinks on the menu are the size of the water glasses (ex: sexual chocolate) are $12. They do need to have more drink menus on the table of larger parties. There was an issues about the price and size of the wine my friend ordered as it was the most expensive and smallest serving of wine. However, the glass is larger on the bottom (it was a water glass or glass for a cocktail) and they do not serve it in a wine glass so I am unsure of the ounces of the wine. The food was pretty good. I liked my chicken fingers/tenders as there were four of them. I did not order fries as they did not come with the tender, but a friend who ordered the chicken fingers did. The fries were in a large basket and good to share. We liked the brushetta of the day that was $7 each. My friends enjoyed the flatbread in the restaurant and the Cesar salad with chicken had lots of pieces of chicken on it and tasted fresh. I heard no complaints about the flatbread or salad from friends, just that the drinks were filling and it was hard to eat everything. We also liked the drinks on the menu and your server can help you decide on the sweet/sourness of the drink you would want. The smaller birthday dessert was $14+ $4 for the sparkler. There were three types of ice cream (cookie dough, cookies and creme, and another flavor along with bits of cookies and chocolate on the long plate that were fresh and delicious. The ice cream was cold and did not easily melt). It was a very nice touch to have the sparkler for my friend's birthday though it does go out quickly so have your cameras ready. After talking the manager about several issues within the restaurant, I did get the dessert comped. Towards the end of the night, they blast the music (must be to get the old folks out). It is hard to hear people at your table. The music was pretty good. My friends think we should be able to request songs from the DJ when we arrive at the table. There is a 3% surcharge on paying with a credit card that I did not notice on the menu. This would be a reason that I would not return to the restaurant in the future as I hate being nickel and dimed. This was my first time to the Rosemont area. You will get validated for parking so you do not have to pay the $13. Another friend says that if you leave the parking lot after a certain time, parking is then free. The restaurant needs to come up with a policy about splitting the bill. In Vegas, it was only 5 of us and we had the server do two bills. For some reason, my party wanted separate bills for everyone which I thought was ridiculous and made it difficult for the server. As a result, we sat there for a half hour due to the splitting of the bill and items being wrong on the bill.

    (2)

  • Chenille M.

    Went to the sugar factory with my family. Glad we made reservations b/c there was a 2.5 hour wait! Once we were escorted to our seats we passed nothing but filth!! There were plates and empty cups everywhere! The staff was not cleaning up when people left tables. It was busy, but I saw a lot of employees standing around. The floor was even filthy! We got our drinks, decided not to eat, and went to the candy store. A lot of the candy containers were empty! Nobody even planned to restock the candy. The employees were very rude and all had major attitudes. I doubt I would go back unless there are some major changes. I haven't even talked about the slow elevators to even get from the parking garage to the restaurant.

    (2)

  • Gwennetta J.

    My friends and I had reservations, and were very unhappy with our first time visit here. Some of the servers need to be retrained, and management needs to be more involved. We had a server who seated us by the name of Margret, who was very rude. We reserved a table for 10, and was seated at a table for four until all of our guest arrived. When all guest arrived they had no place to seat them. The appetizers were good and so was the drinks but, didn't want to stay for dinner because of the bad service we received. Matt was a great server, we appreciate his service although he wasn't our server.

    (2)

  • Diana K.

    This place is interesting. The drinks are way too sweet but it's a cool concept. I drank only a 3rd of my drink and then gave up. The food is delicious though. And the candy store is incredible. Be careful though with how much candy you put in your little candy box...they charge $10 a pound! They have an entire stand of different gummy bear flavors and I was super excited about that. It's worth going at least once to say you've done it.

    (3)

  • Jinette G.

    Awful service! And the three dodos at the front desk are extremely rude! (Yeah the two girls and one guy) standing like status not greeting anyone or look like they hate their jobs. Every employee there looks miserable. We made reservations and they kept lying telling us the table is being bused. We waited 50 minutes until we walked out telling one of the Doddos a that we get better service at McDonalds.

    (1)

  • Trish L.

    I went here on a Saturday night. They wait was like an hour and a half. And their was no room At the bar in the inside. But it was a lot of space outside bar. They were very busy. We ordered a goblet drink to split. It was very good! The drink menu doesn't have the price. So ask first if you are on a budget. I ordered the macaroni cheese bites which was okay. Nothing to brag about. The bartender was cool. And let us try a lollipop shot. It taste just like a "grown up" lollipop ;-)

    (4)

  • Cheryl R.

    Sour Apple Lolly was delicious! Not as "sexy" as the goblet drinks, but it tasted better. Spaghetti & Meatball was good as was flatbread. Fried Mac & Cheese was surprisingly tasty. Fun place to go for the novelty of it. Not a regular kind of spot.

    (3)

  • S W.

    Sooooo this place is nice for a night out with the girls , the drinks are yummy a little over priced but its fine if you order a few, the food I would just stick with appetizers need I say more ...... Overall cool place to hang out with friends

    (3)

  • Alena K.

    We stopped I'm for a drink and even though it was packed and the wait was over an hour we got lucky when someone left the bar area and we for seats within 3 min! The place is cute with nice decor and a. Ice bar. Bartenders were super attentive. The drink took forever to drink although at the end it was frozen and took a long time to melt enough to finish drinking it. The drink are super sugary Con: Towards 9pm a younger 21 year old crowd walked in who were acting like they were in a club. It was odd because it's a sit down restaurant with a bar right there and then all of a sudden there were 30 people standing shoulder to shoulder ordering shots. Overall, this is a place you check out once for fun!

    (4)

  • Joe R.

    Sugar Factory is as every review clearly states a one and done type of business. The hostesses (all 6 of them it seemed like) are clearly inexperienced, and pretty rude. We got to the restaurant 15 minutes early (since their website has such strict reservations policies of not having your party completely checked in, you forfeit your reservation). So we showed up extra early to avoid any issues, we were told to wait for the other two individuals part of our group, that were waiting to get I.D. (No issues with that!) Minutes later we have our whole party ready, we are now told it's a 15 minute wait from the same hostess. Really? Was awfully confused how a business can be so strict on reservations, and then not even honor any reservation!?!? After stating the issue with this, we were then seated minutes later. We ordered a berry bliss goblet I believe it was called and the other couple had beers and French fries. The berry bliss had stunning presentation, tasted pretty good also. (was told this was the most popular drink). However, I do not feel this drink is worth the $32.00. The other couple stated the fries were good since that's all they ordered. Our server was prompt, and had a great sense of humor! No complaints there. The DJ played good music, the whole time we stayed, upbeat club music. All in all, prepare for an expensive night, even for just one drink and be prepared to deal with some issues once you arrive trying to get seated. Fun to say we did it, however I do not see us returning to the Sugar Factory anytime soon.

    (2)

  • Lotoyus H.

    Here with my daughter 10 years old & 2 girlfriend. We were brought here by the hype! The dry iced, smoky drinks get a A for presentation. We ordered the Mac & cheese balls, they were ok. I ordered the jalapeño cheeseburger, not worth the mention. It was nothing spectacular at all. So maybe the chefs need to go back to creativity flavor board to get my rave review. My table mates ordered jalapeño burger & the lobster roll, feedback, food was OK. The drinks are big, pretty & strong for the most part. Shareable 64oz for roughly $30. My daughter really enjoyed the candy store! I'm sure I'll bring her back

    (2)

  • Sarah V.

    This place is perfect if you're illiterate. Since the drink menu doesn't have descriptions OR prices, you can just say "ooooo" and point to the prettiest one. Honestly, it must have been a combination of the never ending Kardashian slide show and the fact that it looks like an old school diner with chandeliers that really got to me. It was obvious that the food was going to be terrible and the options were limited so we just ordered a few drinks and appetizers. $22 for virgin drink that tasted like Hawaiian Punch, and $11 for a virgin chocolate martini (the "chocolatini" was pretty good though). The fried Mac n Cheese was disappointing (not that I had high expectations in the first place) and I was just really glad there was a restaurant will real food just next door. Oh and their lollipops look more like sex toys than candy.

    (1)

  • MoMo K.

    I didn't get anything, but honestly as much as these reviews are bad, my friends had a good time here. I was actually against my friend who wanted to go here because I read the Yelp Reviews... and $30 for a drink! Holy cow. But I learned that the $30 drink is enough for 4 people and it's about $8 per person [my friends just wanted to go here to see the how the drinks are made... and that cool fog that comes out was enough to make them happy]. The waiter was very kind to our group and explained every single drink on their menu from memory. Good guy, wish I remembered his name. Also, their was a huge festival that was going on outside and that made our entire experience more fun. We even got free lollipops, and they had a booth set up outside that sold drinks for $4 which was cheaper then inside! My friends only realized it after and wished they went to the booth instead. Anyways, if you come here, look out for the sugar factory booth! 3 stars because it's a one time experience thing, I don't see us going back here again due to prices. They do fireworks at 9:30 in Rosemont every Thursday, in case you want to stick around and watch that.

    (3)

  • Samantha C.

    We came here around 4:30PM on a Thursday for snacks & such; we had a great experience! We truly enjoyed our chocolate martinis - try the Mint Chocolate one! We also tried the Ocean Blue Goblet. The waiter poured the liquid over the dry ice at our table which looked so cool. We tried the very rich chocolate milkshake and the dark chocolate fondue, as well. The dark chocolate was spectacular. Our waiter was spectacular, I wish I could remember his name! This place is not cheap by any means but it was fun :) If you ever have a big birthday party and want to dine here, you can get a sundae with 24 scoops of ice cream for $99 ;) Feeds 8-10! A lot of people review this place badly but I don't see why! We are from out of town and have never tried a place like this before but we really enjoyed it. The decor is amazing!

    (5)

  • Lisa S.

    Definitely worth the "experience" for a special event but nothing more than that. I got the spiders sliders as my entree and the buns were incredibly stale. It was my sisters birthday so I would have to say the best thing we got was one of the ice cream Sundaes the sparkler candle was fun which is an additional $4.

    (3)

  • Heidi B.

    Let's be honest the name sells itself. I was nearby and wanted to stop in and see what all the reality stars are talking about. I did not go for food. I thought it was only a candy store and bar. My husband and I say at the bar and ordered a few drinks. I was happy that the bartender came over to explain the drink and food menus. The ocean blue goblet was very good and had cute gummy sharks in it....sort of a Jimmy B look! I had a glass of champagne-can never go wrong with that! The Carmel macchiato martini tastes exactly like a drink from Starbucks. The food looked really good and the prices were very reasonable. I would like to sit in the dining area next time. The bartenders were there and available if we had questions but they didn't seem to excited about telling us more about the restaurant/bar/candy store. I stopped by the candy shop after drinks. The candies and the layout were very cute but the prices were a little high. If you're in the mood for a $26 lollipop-this is the place to go!! Clean bar, great drinks, but the service was only ok. I'm not sure I'm in a rush to go back.

    (3)

  • Rob W.

    I was with my sixteen year-old niece and fourteen year-old nephew on the way to see a movie at Muvico and wanted to catch lunch at one of the adjacent restaurants. Now most of the places there really cater to adults who can drink, so when I saw this place had a relatively basic menu, I thought this would be a good option. We arrived around 1PM on a Friday afternoon and while many tables were occupied, there was still a good amount of room to sit down. The movie we were going to see started in less than an hour and not having been to this restaurant before, we didn't try out any of the adventurous look drinks, nor did we browse in the candy shop, all of which look interesting. We kept it pretty basic for the sake of getting to the movie on time; my nephew and I ordered cheeseburgers and my niece ordered an Italian flatbread pizza. Between the three of us, my niece got the best meal - she was pretty satisfied with her order. My nephew and I were OK with our burgers, though we both ordered them "medium rare", they came out more on the "medium" side. Fries were good. Our server was nice and attentive. The food was a little slow to come out - probably more of a kitchen issue than server oversight. I'd try it again just to see what all the craze is about with the drinks (though the markup on those drinks is huge). The ice cream parlor décor is cool, but I too do wish they would kill the video segments especially the Kardashian krap - they're about 2-3 minutes long so if you're at the place for a half an hour, you get pretty tired of them pretty quickly.

    (3)

  • Erica N.

    Very nice establishment. Two friends and I visited on July 21 for a dinner get together. We sat outside and had the double pleasure of the live music concert happening in the plaza. I ordered the wings and a side of brussel sprouts and mashed potatoes. Both sides were $5. The wings and potatoes were excellent. The sprouts were ok the combination of onions and bacon was not my favorite. Both friends opted for the waffle dish and were not overly impressed. They both sampled from my plate. To drink I shared the lollipop goblet. Yummy to the core and I'm usually not one for coconut or rum. We easily could of had one each. Overall fun atmosphere and good service. Other things: Red carpet set up as you enter so you and your friends can take lots of selfies Small women's bathroom, I believe only 3 stalls so be prepared Valet parking was our option as the garage was full. Not too bad only $10

    (4)

  • Ed A.

    It's like reality TV had a candy eating disorder. Kardashian graffiti fills the walls, lined with receptacles filled with all manner of chocolate and gummy treats suiting every description and taste. It serves two kinds customers at different times of the day. In the daytime, it's for those whose purpose in life is escaping into a sugar and chocolate covered world of delight. And, in the evening, it's for those who have lost touch with reality and want to feel at home. I will say that it seems to satisfy all its customers. Everyone seemed to be enjoying themselves. I stopped in to get some candy for my nephews and nieces. They should be able to maintain their sugar high for the next four months, at least. I envy them.

    (3)

  • Kristina K.

    Hm....I am so confused by this place. My friend and I went out to the entertainment district this past weekend and saw the Sugar factory and said sure why not? It was around 10 PM and all the places had lines at the door. We waited and froze for about 30 mins before we got in. We thought the place was going to be a lounge of some sort and it wasnt. Its a sit down place with the weirdest decor and the loudest music.(now you see why i am confused?) The tables give you the impression of a bad 60s diner. There are a ton of mirrors everywhere, even ceiling. Its a bit spooky. My favorite part is the gigantic pictures of celebrities holding lolipops. I really dont want to keep up with the kardashians while I am out drinking, trying to forget them and Niki Minaj. Oh the terror! Anyway we had eaten at this point but we were intrigued by the crazy martinis everybody was getting. We got the drink menu and there were alot of gorgeous pictures. I am not sure SF knows but adults can read and there are some of us that do want to know whats in the pretty bowl. None of the drinks had any explanations at all. Afraid of allergies I went for what I know, an old fashioned. We did try some of the candy when we were by the front area and they were pretty good. I believe it was a pound for 11 dollars or so The employees of the joint were filling out the candy right in front of the customers. I cant decide whether that is a marketing strategy or very unprofessional but it worked on me. I bought some chocolate. And i am confused by the 3% convinience fee. Is that legal? The bartenders did not even mention that to me. Had i known i would have used cash. Either way, I dont care for the place. Its so weird. I feel like all the pedos would hang out in the joint. Possibly to drool over a picture of Arianna Grande with a lollipop.

    (1)

  • Erica B.

    Fun place. Fun setting and fun theme. Be prepared to spend some $$ Those goblets that have dry ice don't have a lot of alcohol in them and are over $30 each!! The smaller desert martinis are standard city martini price and are a little more bang for your buck! Great place for a date or a girls night out. Fun for celebrations like birthday parties because they have fun sparklers they put in your desert ($4 each)! I would recommend checking this place out. On your way out you can even buy a bunch of candy!!

    (3)

  • Reginice C.

    Party of 8. I give the waiter 5 stars; he was very entertaining and knowledgable of the menu (basically recited the entire drink menu off the top). The burger was pretty good and I had sautéed mushrooms and spinach which was good as well. I tasted a sip of the Gummy worms goblet drink and it was delightful. Lost of stars comes from two things: A. My meal was $10, but the ridiculous gratuity charge brought my bill to $17.5...75%?! My cousins had the same problem with their bills. Still waiting for someone to explain... B. Someone I believe to be one of the managers (had an earpiece in) asked my Uncle to remove his hat. This is understandable if it is the restaurant's dress code, but our problem was that we observed 3 others with hats on and he only spoke to one of the gentleman after catching us eyeing the guy and him, wondering if he was going to say something to him as well. I guess my Uncle had too much of an urban look to him... With all being said; I most likely won't return to the Sugar Factory.

    (2)

  • H R.

    The music was like a night club and way too loud. The bus boys came more often to the table than the waitress. Our drinks came 15 minutes after our appetizers. The food tasted like it was frozen/freezer burn. For just drinks this place is great. For a 8 year old birthday this place is great. For a giant ice cream that costs $100 this place is great. For over priced candy this place is great. I'm not kidding when i say i got a small box of jelly beans and gummy bears and a few Lolly pop sticks cost me $65. By the candy shop side there is a fake red carpet where you can take pictures of your friends. It's cute. I get it. But it's by the entrance/exit and was so highly congested we couldn't leave for almost 5 minutes because of people taking pictures. We ended up being there from 6-9:30 because of the crazy unorganized chaos. My verdict? I would never go back. Once was more than enough. Not my kind of place. Also more than half our party had stomach problems the rest of the night and the next day and it started maybe an hour after we ate there. The ones that got sick all ate the same appetizers so makes ya wonder.

    (2)

  • Susan M.

    BRUTAL experience from start to finish...we arrived and I let them know we were there to celebrate a birthday. The drink list does not have prices...because the drinks are so overpriced you would not order one if they were listed. There are no descriptions on the drink menu either. No beer or wine mentioned..we ordered and there was a nasty hair in my daughters pizza. She received a new one and it remained on the bill....then when we ordered a birthday cake and inquired about a candle for the $9 piece of cake...I was told a candle would be $4! You can to enter and exit in the candy store which is adorable but must be the most overpriced candy I have ever seen....

    (1)

  • Ruth R.

    Awesome place! It's literally the adult version of a kid in a candy store. We haven't tried the food, so I can't comment on the quality of it, although everything that was being served to people looked out of this world yummy. We had their goblets. Soooooo good! I love that the idea of candy infused alcoholic drinks exist like they do here. We had the energy bear that has a red bull and gummy bears in it that absorb the liquor (seriously genius!) and the white gummi that had gummy worms in it, which was just as delicious. It's $30 for a 60oz, which is expensive but I think it's mostly because of the dry ice they put in them for the smoke- which looked amazing when he was making ours. Plus, you can definitely have just one to share. They're huge. The front store is a room with floor to ceiling tubes filled with all kinds of chocolates and candies and it's like you died and went to sugar heaven.

    (5)

  • Hexx M.

    Arrived on Sunday with NO reservations, was told they were booked, but went to sit at the outside bar which is first come first serve. The bugglebum martini tasted exactly like Hubba Bubba bubble gum. The bartender was quick, nice and very informative. Got the fried Mac N Cheese which was good but could have benefited from a sharper cheddar. Don't get me wrong it was good, but thought it would have been better with a cheesier/sharper taste. "The other burger" was execelent, fantastic flavor but could have used a bit more seasoning or "kick"-if you like a good clean burger this was perfect. Their "goblet" drinks were good and perfectly sized for 2 - totally worth the price! Am looking forward to going back to try the rest of their menu!

    (5)

  • Rachel T.

    My sisters and I decided to give this place a try last Friday night. We made a reservation a couple days before and were seated right away. The Mai tai goblet was good (beware: goblets are $30 , claim to have six shots, and they do not list prices on the menu). We just had appetizers to share. Wings are mediocre, meatball is okay, Mac and cheese ball are good as long as you eat it with the bacon jam, do not get the fries (nothing special, and disappointing considering i would eat any french fry). Best part were the mini burgers. Service was really great! I was surprised to see a kid's party taking place on the patio. I think this place would be better if kids weren't allowed after a certain time. Very overpriced!

    (3)

  • Brianna L.

    Couldn't have asked for a sweeter 28th birthday! We were a party of 7. And our waiter took AWESOME care of us. I'm almost positive his name was Herb or something along those lines. The place is super LOUD so its kind of hard to hear. For the drinks: We ordered a white gummi goblet. Every.single.candy flavored martini (plus a few more rounds), a grape crush, a bloody mary, and a smores martini. Holy moly are the drinks deeeelicious! I want to go back just for the alcohol alone. For the food: 2-standard burgers 1-Other burger minus the onions. I loved this burger the cheese made the whole thing 1-thw burger with the special sauce. 2-filets. The greenbeans were crisp, fresh tasty (I ate my cousins), the tators were good, but nothing fancy, the filet (my cousins said could've been bigger for the price) 1- pork chops. I don't eat really eat pork so I can't say, but everyone who had a bite said they were the juiciest best tasting chops they'd ever had! *the did get one order wrong. I'm guessing due to the loud music. It wasnt a big deal tho. They took it back and brought out the correct one. For desert: They ordered the cookie jar, I didn't ge the lights turned down, BUT I did get a sparkler! Hahah the ice cream was deeeelicious, but the chocolate chip tasted salty to me (only to me tho, oddd) There was also an order of crepes ordered, but I didn't have any of those. I have not a single clue what the bill was. If I knew how much the drinks were I could probably tell ya. It was a fun, delicious, buzz filled experience. Cant wait to go back for more diabetes drinks lol.

    (4)

  • Asia C.

    I was prepared for an okay time based on the reviews. I was not prepared for a nearly 30 minute wait even though I made a reservation on a Saturday night. NOT OKAY. I had the LOLLIPOP PASSION Goblet. It was good. I believe I paid approx. $26. I kept reading about the drinks not having enough alcohol. Well, I scooped most of my ice out, so I was able to feel the "8" shots. Lol. I will only go again for the experience and/or with a group & I'll most likely share a goblet because I was unable to finish mine alone. I'm not too keen on trying the food. As far as the ambiance, the decor is cute. It's like a fancy diner w/a bar inside. It was loud the Saturday night I went. Nothing intimate about it at all. Again, good for groups, families, cute birthdays & maybe drinks at the bar.

    (3)

  • Joy C.

    I have been dreading to try this place because I have been reading the reviews but, as usual, my daughter wins. I went here with my kids (because it is the "in thing" with teen agers), on a Saturday around 5pm. We were seated outside immediately but everything else after this just went downhill:( We ordered "the other burger", hot wings, smashed potaoes flatbread, lollipop goblet, and the chocolate cookie jar milkshake. The food was okay, nothing extraordinary that will make me go back. The lollipop drink was basically what we went there for, is very, very, very sweet. One server gave us the goblet with lots of ice...... About 15 minutes later and because I've asked twice about when they will actually pour the drink in the goblet because the ice were already melting, they finally poured the sweet drink. Nobody gave us napkins nor check if we had enough napkins, nor check if we needed anything. To top it all off, my son's milkshake came way after we have finished eating already! Really?! At least I'm done with this place. I've brought my kids, they've had their sugar fix.... but we are never going back.

    (2)

  • MissAshley M.

    This place is named very appropriately as there is literally sugar everywhere! The ambiance is cute, although it feels like a shrine to the Kardashians, which is either a good or bad thing depending on who you ask. The Goblets are pretty cool to look at thanks to the dry ice, but didn't do much for me in terms of getting a buzz. I had a burger and hot wings which were both pretty good, but nothing that I couldn't get at the local pub. Overall this is a nice place to experience with friends.

    (3)

  • Alphonso V.

    My experience at the Sugar Factory started with waiting to be seated. 2 of my party were a few minutes late and although the place was practically empty we were told to stand in the lobby by the girl at counter. This must be her first job because she looked 14 years old. You come in via the candy store that resides next to the restaurant. Its a medium size cansy store with a lot of sugary type chewy candies. Not so much chocolate. We finally get seated. Time to order. The drinks look good but are very expensive but it's my daughters birthday so what the heck. They taste good. The drinks can be ordered with or without alcohol and I saw several children drinking what looked like cocktails. Ordered the food. The food was okay, not bad and nothing to brag about either. The atmosphere is very teeny and very girl oriented and if that's your taste then you probably will love this place. Lots of photos of celebrities on the walls and music playing the whole time. Very much like a nightclub atmosphere. At the end of the day, my daughter loved it. I won't be back unless she asks me to take her again though....lol!

    (4)

  • Hans L.

    I read reviews that it was good food and bad service so I decided to check this place out. I made reservation for 5 at 8pm on Sunday. Came here early around 720pm coz I know it's going to be busy. We were seated in 5 minutes. It wasn't that busy. We ordered 2 Goblets, banana split and chocolate cake. The servings are huge. The Goblets were $30 each I I think it's pricy but it was damn good! The banana split was $13 and it had 5 scoops. Not bad. Chocolate cake was good for at least 3 people and it was $9. Very good! Not too sweet and not rich in chocolate. Just right. Service was fast! Less than 5 minutes we got all of our orders. I asked for extra plates and got it in less than 30 seconds.

    (5)

  • Jaws G.

    Had dinner with a friend recently as part of a group. Our menu was a family style assortment that included: Fried Macaroni and Cheese (with Tomato Bacon Jam) Mini Burgers Chicken and Waffles sandwich 4 Cheese Flatbread Italian Sausage Flatbread Sugar Factory's World-Famous King Kong Sundae The food was mediocre at best. I am sure the family style serving didn't help much (the food was essentially room temperature when we sat down to eat), but we had to ask the waiter what things were and nobody at our table was impressed by anything. While I see the advantage of doing it this way for a group, it reflects poorly on the restaurant when everything is already dried out or soggy. I ordered the Mai Tai goblet since I am almost always the DD for nights out with the girls and for once I wasn't! These are advertised as 60oz drinks, but the majority of it is ice (and dry ice for the cool smoking effect when they pour it at your table). The Mai Tai was good, but not $38 good (yes, that is really what it cost) - more was invested into the appearance of the drink (gummy cherries all around and inside the goblet, dry ice for effect, serving table side so that you can see the pretty layers form) than in the actual design or flavor of the drink. My friend waited almost ten minutes before her drink was brought, and we had to remind the waiter about it. Again. it was very pretty to look at (swirly suckers, candy bracelet, gummy bears, and gummy worms), but not near worth the price tag. Dessert was brought out right around the time people were getting up to leave (we didn't realize there would be dessert since there had been zero information relayed to us by the staff). The King Kong sundae was definitely fun to look at, but actually eating it is a bit of an assault on the senses. There really can be too much of a good thing when it comes to loading everything into one sundae. Overall, I would give the place two stars. I definitely would not recommend it to others, but would instead warn them against going there and wasting money on high school cafeteria food and over priced booze. There are so many better options for restaurants and bars. Plus, at other places you don't have to squeeze past a 'red carpet' area where a bunch of decked out folks are taking cell phone pictures and blocking the entrance.

    (2)

  • John T.

    Bad Service, Horrible prices, ...fad place that will be gone as they go for the one time visitor (victim). It cracks me up when a company blocks posts to their Facebook page...which tells me "dont complain to us". My kids actually apologized to me for asking to take them there!

    (1)

  • Grennan K.

    Goblets with dry ice is their catch! Around $45 bucks. 8 shots of alcohol. Be careful. Haha.

    (3)

  • Noelia L.

    We had an amazing time. I truly don't understand why this place gets so many bad reviews. We arrived about 15 minutes early and were seated on time not a moment after. Our waiter was fabulous & explained the prices of goblets and description of each liquor in each one. The hot wings were great and so were the mini burgers. It was my girlfriends birthday and the manager even came over and brought us sum ducks. Didn't really understand the links w ducks but she loved it. Great service and our experience was great.

    (5)

  • Giselle G.

    My girlfriend took me here before dropping me off at O'Hare for my returning flight home. When she found out I never heard of Sugar Factory her jaw dropped and she just had to take me. Turns out I've seen it before but didn't know the name. Anyway, the location sucks. Seriously. It's like the head of Hotel Airports chose this location. It's so isolated. It would do so much better if it was closer to the city. Food here was not that good and those over priced drinks that they are famous for? Not worth the money at all! This is the type of place where girls go to take Instagram photos of their big smoking cups and caption it as "Club going up on a Tuesday". Service wasn't that good either and the place is so big that it looked empty. Full of kids and teenagers. The floors were sticky and on top of that I was seated right under a huge blow up photo of Kim Kardashian ugh.

    (3)

  • M R.

    Man man man. Where do I start with this place. I mean the food is below average......we're talking WAY below average. And the place is a complete madhouse. There is no organization anywhere. The staff seem to be very poorly trained and confused. I guess if XXL fruity drinks and oversized C- desserts are your thing then maybe you won't mind how poor everything else is. I can't see this place being around much longer after the hype and newness fades away.

    (1)

  • Janine K.

    I am overwhelmed with excitement that this place is not only within a short driving distance from me, but that it's now OPEN!!!! I visit Las Vegas every year and I'm a HUGE fan of the Sugar Factory - both the candy stores and the larger one located near Paris where you can eat at. I will be writing an updated review later when I actually eat here or hit up the bar. Until last night I thought maybe just the candy store was opening but no, this place has everything, similar to Paris in Las Vegas but on a smaller scale. Most of us will agree that Las Vegas blows Rosemont away... Anyway.... So after hitting up Hofbrauhaus and grabbing a drink at Five Roses, we stopped in to check this place out. The candy store has candy GALORE!!! And Ice Cream. Attached to the candy store is the bar where you can get those fabulous goblet drinks and just your regular ol' bar and the restaurant. I haven't been able to locate the menu on their website but I took a peek at it, and I cannot wait to go there to eat! You can make reservations online on their website, and rumor tells me they take reservations up till 11pm so yeah, that's pretty late. If you haven't been here EVER...you MUST go!!!

    (4)

  • Effie D.

    Went in just to take a look around the candy shop place. You can fill up fancy containers with all the gourmet candy you want, but it's way too expensive for my blood. They also offer a variety of coffee and ice cream.

    (3)

  • Kim M.

    Well since the Kardashians love this place I had to try it kidding NOT its so commercial and overpriced. The only good thing is it's located where there are tons of other options if you don't like it. Drinks need more alcohol. It's an experience that is easily forgotten since the music was so loud I could not hear my friend talk.

    (3)

  • Trina J.

    *** Brunch Review**** Would I go again? Nope. Was it terrible? No, just okay. We had a potato and cheese flatbread which was nothing special. I felt the same way about the burgers and fries. We had no interest in the chicken and waffle sandwich but by judging the nearby tables, this entree seemed to be a main attraction for the other diners. I suspect Roscoe's and Gladys Knight's chicken and waffle themed restaurants have compelled other restauranteurs to offer some type of chicken and waffle variation as well. Now, on to the colorful, mysterious drink menu. The list has a few fun creations presented with the use of dry ice and candy like flavors. They are available with or without alcohol. Only problem is, you are not given a list of ingredients. You are obliged to quiz the server or pick one at random. I chose one that was grape flavored. The candy store itself offers an assortment of candy, shakes and ice cream. The candy containers are a set price ($11.95 - $15.95) and the candy price is determined by weight. In addition to being able to buy chocolate covered gummy bears, red M&Ms and yellow skittles, there are large lollipops priced in the $25+range. If you plan to have a pricey pop a/k/a lollipop and a beverage, there are a few drinks that are served with a lollipop in them. Price = ridiculous. You are better off buying a few bags of your candy of choice and picking out your favorite colors. There's no logic in spending one's time and money on novelty. And frankly speaking, I would not circle back for a free meal either. There are too many great Chicagoland restaurants to invest any time at this candy themed Denny's.

    (2)

  • Jacqueline R.

    I had a taste of the mai tai...the best. Our waitress was very friendly. Even though the bar was crowded, the service was excellent!

    (4)

  • David L.

    Held my daughter's 12th birthday party. Made prior reservation but walk-ins welcomed (be ready to wait); so I recommend making a reservation ahead for a sizable party. It can get pretty pricey easily so make sure to prepare what you want to order to stay within your budget. We had 8 girls and 3 adults. Instead of ordering a meal per person, we decided to order appetizers. Worked really well for our group. Ordered (2) Mini Burgers; (3) Chicken Fingers; (2) Caesar Salads; (2) Grilled Cheese w/ Fries; (2) Baskets of Fries; and (1) 4 Cheese Flatbread. That was plenty! To top off our birthday girl's party - ordered (1) Ocean Blue Goblet and (1) Chocolate Cake. It was a successful party. Girls loved it. And as a give away for the girls - they went to the candy side and filled the containers with the sweets of their choosing. Beware there are (2) containers: 1 - priced at $15 - fill it to the rim; (OR) 2 - priced by weight. To make things easier, we decided for the $15. Be prepared to spend. It's not a budget friendly place but well worth it when you see the smile on your daughter's face. She was so thrilled that we selected Sugar Factory and was able to invited her closest skating buddies, including her loving coach!!! It is a loud environment with music blasting and people chattering. There is a red carpet picture section with Sugar Factory draped in the background and the famous duck. Enjoy your time at the Sugar Factory. Definitely recommend to all first timers.

    (4)

  • Danielle S.

    The last time I was at the Sugar Factory, I was in Vegas. When I heard we were getting one, I was pretty excited. I have quite the sweet tooth! Sugar Factory is a mix between a candy store, and a restaurant/bar. I'm not a big fan of the candy store/ice cream shop. They do have a lot to choose from, but it is really overpriced. I'm sure kids would have a hay day in here. The restaurant is modern and open. It was a lot bigger than I expected! Any place that does not have prices on their drink menu scares me. Their cocktails are $12, martinis are $14, and the goblets are $30. The goblets are definitely big enough to share, so it makes it worth the money. I don't like how much ice they put in it, and if you ask for less ice they will do it but you don't get any more liquid. The dry ice is a nice effect - I guess that's why they need so much ice to begin with. The drinks taste great - most of them have candy in them or are candy themed.It's fun and different. I didn't get food this time around but they do have a good selection. It is a bit pricey, but it is comparable to everything else in the area. Our server was very nice. We only came for drinks, so she wasn't around too much, but that was ok. We made a reservation and got it right away - you definitely want to make a reservation here. Just like everything else in the area, it gets packed (especially at night). You can also get your parking validated here.

    (4)

  • Alia P.

    I don't think you can write a review of this place without using the words "loud" and "obnoxious". But you also cannot write the review without "delicious milkshake" & "holy crap, $9 for a milkshake!?" I just came for dessert. I really don't think I could have enjoyed a meal here, way too loud. I got the birthday cake milkshake - which I believe had a way more creative name on the menu. Don't get me wrong the shake was really good but for $9, it better be.

    (2)

  • Anna L.

    Awesome place. To get in.. you have to really want it. Walking in isn't usually possible. The drinks were awesome and super fun. I went with a group of my friends. We got several of the drinks but my 2 favorites were the Watermelon Jolly Rancher Martini and the Grape Crush. I could drink those everyday. Food: I split Carrot Cake Waffles and Red Velvet Pancakes with a friend. We both agreed that the pancakes were gross... the waffles however... OMG.. the WAFFLES! Everyone needs Carrot Cake Waffles in their life. We trold the waitress that we didn't really like the pancakes.. just a statement.. not really a complaint. She brought the manager over and he took them off the bill and gave us something for free. That was really nice.. we didn't ask for it, but it was great service. Our table also split the Chocolate fondu. If there is any question if you should get this or not.. stop thinking and just get it. WOW. Its enough for 4-5 people. You get to choose the chocolate and they give you a bunch of sides for dipping. This alone is enough to get me to come back. Famous Suckers: AVOID. I had never had one.. or head much sod I figured, what the heck, Ill get one. It was $25. I thought it would be something cool. It wasn't at all. It was just a sugary sucker. At least I know now and hopefully I can help someone avoid my mistake in the future.

    (5)

  • Amy M.

    Drinks are way too over priced for the taste. Great waiter of course, the food was delish as well, got a seat right away after reservations were made. Id rather go to Toby Keith's I love this bar for the price I paid for those 32 dollar drinks.

    (2)

  • Fedai F.

    Save your money, this place is too expensive for what you get. The drinks are extremely sugary, the ice-cream for two should be more like for 6. My girls got the cookie jar and all what they tasted was sugar, they also got a nonalcoholic energy mix drink and it basically was a red bull energy drink with fruit punch. My son ordered a basket of fries which was the best thing there. The music is so loud and annoying, tables are so close to each other its like your eating with strangers, We ordered a carrot cake also too sweet! I swear you can leave with diabetes! The employees aren't nice, rude and look at you like "why are you here". So uncomfortable I was..but whatever I brush those kind of people off. At least we tried it! Now we can move on!

    (1)

  • Ed H.

    Had a GREAT time. Called for reservations three days ahead, glad I did! The place was packed but great service and atmosphere. The goblet drinks were very cool but you may want to consider sharing. I finished mine but at 60oz it was a lot to put down lol. Dinner was very good. Fried Mac & Cheese on tomato/bacon jam for the appetizer and the meatball on polenta for dinner. Both were delicious!! Finished it off with a root beer float cocktail that was just perfectly made. Lots of loud music and fun times. If you want an intimate, quiet place for a first date to talk etc, this may not be the one. But if it's fun times and a glimpse of what goes on inside of Paris Hiltons mind that you're looking for step on up and get you couture lollipop ready!

    (5)

  • Edward R.

    I'm enjoying a perfect day here with my wife, this place is so upbeat and live. The ice cream is very good but the drinks are amazing. This place is must after catching a movie a Muvico theater or just come enjoy the lively atmosphere here, you won't regret it!

    (5)

  • Chenyea P.

    Let me start by saying the service was okay, could have been better. I didn't mind how expensive the goblets were considering they have 5 shots in them. However, I couldn't taste any of the liquor. I ordered the hot wings off the appetizer menu and I personally thought they were tasty. I would recommend the martini's, they are not as fancy as the goblets but they pack a punch. I ordered the watermelon martini and it was delicious. The music was so loud I couldn't hold a decent conversation. I often felt like I was in a club. I think the point of the Sugar Factory is to enjoy the experience. It's like going into Willie Wonka's adult factory. If you don't mind spending the cash I say go for it!!

    (3)

  • Vinh N.

    We had reservations for 9pm but we still had to wait another 40 minutes once we arrived. They gave us samples of the milkshake Had the huge meatball, which was ok, it got cold before we could get through half of it. The drinks were also. I had the one with the gummy bears in it which was super good. The drink is enough to share between two people.

    (3)

  • Claire L.

    Meh. Not impressed. Went there last weekend for a friends bachelorette party for lunch, there were 13 of us. Called over a month in advance and couldn't get reservations for more than 10 people for whatever reason no matter how many times I called and asked nicely, just simply was told they were "very busy" and wouldn't be able to accommodate us, so we literally made two reservations, one for 10 people and one for 3. Arrived on time except for one person who was still at the spa. Refused to seat us. In fairness, they say they don't seat incomplete parties so I guess I get it, but really they just cost themselves money since we would have loved some appetizers and drinks. When our last guest arrived, we asked if we could pull a table together so we could all sit together. The restaurant was more or less empty so the fact they didn't just offer to let us all sit together was mind blowing, but after some asking nicely, they did agree. The goblets were a waste of money, they claim six shots but not a chance...I felt nothing but sick after drinking it because it was so sugary (the place is called Sugar Factory so I mean what did I expect). The food was fine, nothing to go back for, I could get that burger anywhere and hopefully my waitress would have come back sooner than 20 minutes after the food arrived so I could have gotten the extra pickles I asked for. To their credit, they split the checks for us without us asking and allowed us to use multiple cards (this is literally the only reason I'm giving them two stars because that would have been a nightmare), but our waitress was unable to divide evenly as my friend somehow ended up with 180 charged to her on a 25 bill. Very very confusing how the waitress even got to that amount since it wasn't the difference. Getting that sorted out was another 15 minute delay and the waitress was extremely defensive when we asked her to please correct it. In conclusion this place overpriced, rude and less than helpful staff and not worth the hype. I wouldn't go back if I was in the area and wouldn't recommend it to anyone else either.

    (2)

  • Alex K.

    Come here on a Friday night to celebrate a birthday. We had reservations but still didn't get seated for about 15 minutes after we checked in. This place gets packed but I figured the food and drinks must be worth it. We split one of those giant goblets of booze and got some food. We got mini burgers flatbread and a regular burger. It was really strange because our food came out in about 5 minutes after we have our order to the waitress. It was almost like it was already made and sitting waiting for someone to order it. Kinda tasted like it too. Fries were cold, burgers and flatbread were really disappointing too. The goblet must've been mixed well though. It's dangerous because we couldn't even tell there was booze in it. Not sure if it was worth $30 but I put it on instagram anyway. The four of us got a Sunday and we thought they gave us a double portion. I don't know how two people could finish that. To be fair it was good though. Overall food was forgettable and it gets really crowded. If you're coming here, just get dessert and drinks. Can't say I'd ever want to come back again myself though.

    (2)

  • Fannie S.

    Elegant setting with casual atmosphere. Drinks = varied selection. Overwhelming menu. Mai tai = Dry ice theatrics. Delicious. It does have gummy cherries, too. My friend enjoyed it. $29.75. It's served in a very large goblet. American Honey = bourbon whiskey and cream drink, which was good. It's definitely on the sweet and creamy side. Food = okay. Fried Mac and cheese with tomato bacon jam = win. Jalapeño burger = okay but boring. (They don't have yellow mustard here.) Lobster roll = my friend said it was good but nothing to write home about. Service = friendly. The candy shop is pretty impressive looking. However, they are on the expensive side, so don't say I did warn ya. And there is zero sampling allowed. lol Prices = moderate to extravagant. ($99 sundae or $22 lollipop.)

    (2)

  • Amy R.

    This place is a blast if you go in with the right mindset and don't take it too seriously. I mean the place is called SUGAR FACTORY. Set your standards appropriately. I came here with the hubs, one of our best couples friends, and their babeh. I'd read that the service was horrible here so I had braced myself accordingly, but I was still sort of shocked at how nasty the hostess was. We had a reservation and when I asked for a high chair, she rolled her eyes, heaved a huge sigh, stormed off, came back, rolled her eyes again, and said FINE. We were seated, and we never saw her again, thank goodness. Our actual server was AWESOME. If you're worried about the service here, I highly suggest you ask for Michael, a sassy, well-spoken, friendly guy with impeccable facial hair and a great sense of humor. He took really good care of us and I can't even believe we got such a nice server after that dreadful hostess. Of course, we ordered the legendary drinks right away - I got a lollipop passion goblet and LOVED it. It's 60oz of sugar sweetness, a lot of booz, two giant lollipops, a candy necklace, and a dry ice presentation that was dramatic, gimmicky, and so fun. After downing that, I was kind of buzzed, and my friend and I split a white gummy goblet. After THAT, I was mildly overserved, haha. I'm not a big drinker so it may just be that I'm a lightweight, but the drinks definitely have alcohol in them. The husbands each got a regular cocktail, but honestly, at $12 for a wine glass sized drink and $30 for the goblet, why not just go all out?! Just designate a driver and dive in. The food is, as expected, an atrocity. I got a delicious wedge salad to start but the rest of the food was totally inedible. I ate maybe half of my burger, a handful of the mushy fries, and a bite of my husband's Brussels sprouts. He got the chicken and waffles which was TINY (seriously, who serves half a waffle?), and greasy, floppy, and tasteless. I would never eat here again. But you don't really come for the food, so while it was a lesson learned, it was no big loss. The white gummy goblet, a peachy, fruity concoction with gummy worms swimming throughout, was pretty much our dessert, but if we hadn't gotten that, I totally would have scoped their dessert menu - some of those sundaes sound amazing. After dinner ($218 for four + tip, woof), we cruised the attached candy store, which was a blast. They have every type of candy you can think of and you buy from bulk containers, so you can have as little or as much as you want. If they hired a better hostess and we hadn't attempted the food, I may very well have given this place 5 stars. As it stands, it was a really fun place with a fantastic server, fabulous drinks, awful food, and an amazing gimmick. I'll definitely be back to conquer another 60 ounces of sweet, sweet boozy sugar.

    (3)

  • Kevin J.

    After seeing the Sugar Factory posted on various timelines on social media I was curious to see what all the fuss was about. After doing some shopping yesterday at the outlet mall I stopped by there. It was initially hard to find because they were having a "Frozemont" event (I'll get back to that later). After asking around we found the place. The Sugar Factory is separated into two sections, one for dining and the other is basically a candy store. The candy side was crowded with children (MLK day school was out) from the Frozemont event which looked pretty cool. Our server was fairly new but did a great job of telling us what was in the drinks, he went as far as getting bringing the bartender to our table. We ordered the Mac & Cheese balls with bacon jam for an appetizer and had two Ocean Blue goblets. The drink was very tasty as he poured the drink out of a 12oz.-16oz. container smoke rose from the goblet. I kept my menu choice pretty basic, (house burger) I wasn't sure what to order I just played it safe (didn't have any desert). **Must Read** Maybe I came on the wrong day at the wrong time. It was MLK day in the afternoon and all the kids were out of school while simultaneously having the Frozemont event. I compare The Sugar Factory to the Rainforest Cafe, it seemed to be more of a place for teenagers. The drinks were good but be WARNED, the goblets are $29.75 apiece. I didn't know that because there are no prices on the menu for the drinks. My bill was $103,24 (before gratuity) and $59.50 was for the two ocean blue goblets. Over priced, the majority of the goblet is shaved ice and ice cubes. In my opinion it's kinda overrated, there are plenty of better choices I'd go to eat at before here. Ex. Fogo De Chao, Gibson's. Reminds meto the rainforest cafe where teens or younger kids would enjoy it more or hang out. Like Peach Pit, (90210 reference). Maybe I'd come back to have drinks in the evening on another day but for the price of the goblets probably not.

    (2)

  • Christina M.

    5 stars for service with bartender John. He was personable and attentive. Place is pretty. But those drink prices are outrageous. They're fun, but SWEET, WHICH YES I GET it's the sugar factory. To me it was a fun experience. But I don't know if I'll be back.

    (3)

  • Christina C.

    Came here for drinks with friends! The goblets werent anything special and expensive ($30). It would be best if you had someone to split one with. Nothing spectacular, except for the dry ice effect the goblets have when the server pours in your drink. If you do plan a visit, I would recommend the lollipop and berry goblet.

    (2)

  • Cris G.

    Waited by the sign that says please wait to be seated .. not knowing the people by the candy shop are the ones that will seat you. . The hostess kept passing on us and never said a word that hey..line starts here.. finally just got a chair by tbe bar.. drinks are ok but very pricey. . Food? It depends on what u order ..I got tuna salad which isn't bad .. Desserts are humongous .. but good ! .. this place would be awesome for kids .. bar tenders are super slow and clueless on who to serve first! !

    (3)

  • Darren L.

    We came here for my cousin's birthday last night. A reservation was made for 8:30PM; a confirmation text was received at 8:45PM indicating that our table was ready. We walk in at 8:50PM and the server did not welcome us. I guess she assumed that we were here only for the candy section but some type of acknowledgement would have been nice. Since they didn't welcome us, we decided to just look at candy and even purchased some. I had to ask the price per pound and getting an answer took longer than waiting to see my doctor. Why? Beats me. So I finally go into the restaurant area at about 9:05PM. When asking a tall white male about my reservations, he redirected me to the front server. In my head, I thought "oh there's a front server?! Was it the one who ignored me when I walked in?" So why couldn't he help me again? The experience is comparable to those times when the customer service redirects you to so many different lines and nothing gets completed. And by then, guess what....yup, our table was given to someone else leaving us to wait for another 30 minutes. The food was very bland. The spaghetti, the rigatoni, the burger, the everything. The restaurant needs to be introduced to the concept of seasoning, salt, and pepper. I understand the concept of minimalism but there is a lower threshold - taste matters. The only good thing about this place was our server, Rachel. She was very enthusiastic, extremely patient, accommodating, friendly, and fun. If it wasn't for her, I'd have nothing good to say. She made splitting the checks easy and the dining experience tolerable. Thanks Rachel! Drinks were very strong so if you like hard liquor, this place is for you at the expense of poor front service and mediocre food. All in all, sub average in every category besides candy and Rachel as our server. Too much hype for nothing. It should've just stayed on the west coast with the good reputation. Extremely disappointed. I've had better service at a drive thru.

    (1)

  • Joanne D.

    I have been a fan of sugar some the first time I stepped into their Vegas one. When I found out that Chicago was opening up a location I was beyond excited! The Rosemont location is smaller than the Vegas spot but there is nothing small about the signature candy drinks. This place is a candy coated vodka lovers dream. Oh yes..there is a food menu too,it's decent bit that's not why you're there. The reason you go there is for the giant bowling ball size drinks. Highly recommended for the booze.. make a reservation because they are always packed. You can always get a good idea if they are available on the open table app which I live by! Love ...love. ..love this place!

    (5)

  • Natalie S.

    Went here Friday for my friends Birthday, The drink was decent but the food I could've done with out it was a fun environment and the servers were ok. but not sure I would go again.

    (3)

  • Jae K.

    Went here for a birthday drink, got the energy bear. $30 & 8 shots, so pick your poison. There are cheaper options but those drinks don't "smoke" & we all know that's the experience everyone wants, so ultimately up to you. Heard bad things about the service so we opted for the bar. Got a flatbread appetizer, don't remember the name but it has mashed potatoes & bacon bits on it & I definitely recommend. Lastly, when you walk in you are likely going to be confused because it looks like a place for children , but alcohol is to the left :)

    (4)

  • Benjamin S.

    My boyfriend & I went here on New Year's Day for the first time. I made reservations online through OpenTable for 7:30pm. We were running late and called to let them know. They said no problem, we have a 15 min hold - perfect! We got to the Factory at exactly 7:45pm. When we first walked in, there was a line of people standing and waiting. We stood in the line for a minute and a guy came up and asked us if we had reservations so we stepped over to the host counter. We told the guy at the counter that we were late and that we had reservations at 7:30 -its now 7:48- and he made a comment similar to "oh let me see if we can seat you". Not a good vibe from him. We ended up getting a table, thankfully, and were greeted by our server right away. There were plenty of open tables throughout our visit so I didn't appreciate the host acting like he was doing us a favor by seating us. Our waitress was OK. She explained the drink menu to us and let us know the most popular cocktails which was helpful. The drink menu had no descriptions or prices on it so make sure you check out their menu on the website for that info! We ordered the Bubba Bubba Gum, Lemon-Head, Watermelon Rancher, and Cotton Candy Cosmo martinis - all were great! We also ordered the White Gummi goblet. Comes with gummi worms and the waitress pours the cocktail into the goblet at your table so you get the dry ice effect - very cool! She told us all the goblets have 5 shots of alcohol in them - ours didn't taste like it but was still good. Too much ice in it!! Wasn't too sweet as you would expect from the name "white gummi". The drinks were good but way too pricey - martini's are $14, cocktails are $12, and goblets are $29!! They use Pinnacle Vodka, not even top shelf. We ordered 2 martinis to start and the fried mac & cheese appetizer. Our waitress brought us the appetizer BEFORE our drinks!! The fried mac & cheese weren't that hot and made me think that they were sitting in back because of how fast they came out! When our waitress finally came back over to check on us (15 minutes later), we ordered the Sugar Factory Signature Burger & Fried Chicken and Waffles. Both entrees were very good! $21 for chicken and waffles!? Too pricey if you ask me. Our bill was $155. Overall good experience. Not as exciting or special as it was hyped up to be. Somewhere good to go if you are celebrating a birthday because the drinks and desserts are fun. Would only go back for maybe another goblet to share!

    (3)

  • Hans C.

    What is Sugar Factory? A hip, upscale candy store slash restaurant slash bar. Or that's what it wants to be. The place looks like what would happen if Willy Wonka went on a cocaine and Everlasting Gobstopper binge in L.A. and thought it'd be a good idea to open a business. The food is decent, but nothing really outstanding on the menu. The drinks are pricey but strong. The desserts are huge and pretty damned good. So yeah, Sugar Factory specializes in alcoholism and diabetes. Service was okay, and the background music was a steady stream of pop club hits 2012. One blech moment was when I went to the potty, an employee had just taken a nasty, putrid dump. He walked right past me without washing his hands, and I saw him behind the candy store counter not long after. As a health care professional, that's a huge strike against the place to me. I'm surprised I haven't gotten an E. coli infection along with my hyperglycemia. I probably won't be back to Sugar Factory any time soon, but I guess I'd still recommend it as a place to check out for the novelty factor alone.

    (3)

  • Mel L.

    So just being honest, we were skeptical about this place after checking out the reviews. However, we went since I've never been able to go to the Vegas one. Food.. eh I would pass. But who really comes here just for that? :p Service was really good! Our bartender explained that they didn't have an official menu out yet and proceeded to explain all of the drinks and what he recommended and what not. He would check in on us whenever he was walking by. And the other staff were very friendly as well. Now for the drinks.. we got the "Ocean Blue" goblet. YUM. It was sweet but not too sweet. And you get some gummies to fish out too lol It's perfect for sharing. I think that it is pretty fairly priced here, I heard that a goblet has about 5 shots in it. And for $35 thats not bad!

    (5)

  • Kelli M.

    Came here on a Saturday night for drinks only. I had to try this place because I heard so much about it. It's a casual place in the day and perfect candy store for kids but at night it becomes more lounge-esk, but you still sit in small cafeteria like tables. I would definitely recommend reservations- it was crowded and we had to wait 15min for table at 10 even with reservations. When you first walk in its a small candy store and ice cream bar than there's the restaurant with actual bar. The drink menu is divided into sections for goblets, martinis, cocktails, and desert drinks. Just pictures as names- no price or description. I had Mai tai goblet because at least I knew what a Mai tai was and our friends had lollipop goblet and it comes with two large stick lollipops and candy necklace. They bring you a goblet with ice and dry ice and then fill it with the drink. So the drinks look really good and fun however they must put the bare minimum amount of alcohol in there cause I'm a light weight and after finishing a goblet- felt nothing! And they fill it with so much ice and dry ice so you barely actually get any of the drink. And everything is super expensive. I would just come here to have a fun drink and then go somewhere else after- there's lots of bars nearby.

    (3)

  • Angie J.

    I decided to try this place out after seeing my friends rave about this place on Facebook. We went on a Thursday night, didn't expect it to be too busy but they had a outdoor concert going on. We walked into the place and told the hostesses that we had 3 people, she ask if we had a reservation and we told her no. We decided to put our name on the list and was told that the wait would be an hour. Afterwards she let us know that the bar was first come first serve. I took a look into the dining room area and half of the tables were empty so we didn't understand why it would be an hour wait. We found a spot at the bar and shortly after we found out that the patio was also first come first serve. We overheard this information from guests walking by and not by the hostesses or servers that work there. My friend walked out to the patio and grab us a table. He was told that we could not sit at a 4 top table since we only had 3 people. WTF? The waitress told us that the table seats 5 guests and we only had 3 so we cannot sit there. That table was empty for the 2 hours, everytime guests try to sit there security came and told them to leave. Eventually the security guard just stood there and was guarding the table. Is that what they hire security for at that place? The table we ended up sitting at was super small and was probably enough room for 1 person. Our server was super nice and the food was actually good. That is the only reason why I'm even giving this place 2 stars. After we ordered our food I received a text saying my table was ready. I walked back to the host stand and the hostesses told me she only put me down for a table of 2 when we clearly told her 3. I ask her if we can move from the patio to inside she flat out told me no and just stare at me like I was stupid. I ask her why she just said cause no we just cant do that and basically was just waiting for me to leave so she didn't have to continue talking to me. My friend got the $32 Goblet drink, the drink look cool but since it was diluted with all the ice it ended up just being a watery sugar drink. Then we overheard the bartender telling a guest, "I didn't serve you guys because the ladies next to you told me that if I serve them before you guys they would tip me better." Who the F would ever tell customers that? Also, my friend forgot his ID so we were told he couldn't sit at the bar but we there were parents ordering drinks with their kids and they were at the bar. Maybe we look younger then the 8 year old kids with their parents at the bar. My last draw was when my friend walked up to the host stand to get our parking ticket validated, she told her that she is not sure if the ticket was validated because the machine goes out sometimes and just see if it works on the way out. There is no trying to see if it works because I will not be stuck at the gate later saying it didn't work and we have to pay. So I ask for a manager, some guy who was definitely the bus boy told us that he is the manager, whatever so we told him the issue and he had to go get his "supervisor" which his nosy ass could have just got in the first place so I didn't have to repeat myself. The supervisor came and apologize, try to get us rounds of drinks and also gave us boxes to go get free candy. He signed our parking ticket so we wouldn't have any issues at the gate. Let me just say working in the restaurant industry myself this place is super unorganized. How do you walk into a place which is half empty and the wait is an hour. Clearly management does not know how to run this place. If there is a reservation at 7pm and we walked in at 5:30pm, all the hostess had to do was sat us and let us know that there is a reservation at 7pm would that be enough time for you guys to eat. They could have serve us and then the 7pm reservation but instead this place likes to leave tables open for 2 hours EMPTY. Also, when we ask the supervisor why are the tables empty he said that because there is a reservation and once they are reserved they will not seat anyone there except for the reservations. Obviously we wont be going back to this place. Maybe if we are ever in New York or Vegas we can check it out there I'm pretty sure the service out there would be better.

    (2)

  • Victoria K.

    I actually quite liked the place despite what everyone has had said about it! The kitchen was already closed when I arrived there so my group of friends and I just ordered from the bar. We ordered the White Gummi, Passion Punch, Lollipop Passion and Betty Bliss Goblets. From the reviews, there are supposedly 5 shots in each goblet drink, but if I had to rank them from what seemed to have the most alcohol to the least based on taste it would be: Passion Punch, Lollipop Passion, White Gummi and then Berry Bliss. They were all honestly super good! The service was great that night, our server was friendly and served our order right away! I would totally go back!

    (4)

  • Jaime G.

    Fun little joint in the new Rosemont entertainment complex. Lively, kid friendly, and great view of the skating rink (and soon to be concert park). Don't get too excited about the food...it's just ok. Just image high priced food that you would get at a theme park. Not bad but not good either. However, the selection is good and kids don't care about the quality of food anyway. We had the mini burgers which were dry but edible (my son ate all 3), Caesar salad with kale, and chicken tortilla soup. These last two were actually pretty good. Will def come back with the kids and have desert.

    (3)

  • Drew S.

    My family of 4 (remember that number as it is important to this review) went last night to the Sugar Factory in Rosemont. Celebrating a birthday, one of our kids ordered a chocolate shake, it was presented in mug , I had a few sips and it was really tasty. The food came out quickly, and delivered hot. I ordered pasta and a side of mushrooms. The pasta was cooked well, but the mushrooms lacked flavor. One of my kids had the chicken finger appetizers as a meal, they looked god and she enjoyed them. My other daughter had the red velvet pancakes, great presentation but she didn't care for them, I didn't try them so I can not say. My wife enjoyed her salad, so over all I have to say the kitchen did great! When we asked our server about a light dessert, for our birthday celebration, he informed us that they don't have anything small. We passed on desert and asked for our check. When our check arrived we added a nice tip, as were about to leave our table, we noticed our server had already added a 20% tip , to our tab. How generous of him! I'm a server, and I am 99.99% certain that this was not an accident. It was an attempt to get a very large tip! The manager informed us that a tip is automatically added to a party of 5 or more. My server was #1039 Jeff S He was training someone last night and I hope this is not a common practice that happens with all the servers here. Be aware if you dine here

    (1)

  • Susan D.

    Soooo much fun!!! Celebrating my daughters birthday here... Had such a great time!! Think we had a sugar coma between the drinks with/gummy bears and the delicious chocolate birthday cake. Lol!! Although it's small in size, it's a fun place to celebrate. Good music, drinks and overall vibe...

    (4)

  • Monty W.

    the new kid on the block... located in the ever popular mb financial park (sounds like a stuffy corporate building no?). it took over the space of the greek restaurant. kids kids kids!! this is the place you've always wanted, a giant candy store on one side and a ice cream bar on the other. Honestly, you'd need an army of friends to take down their colossal monstrousity of ice cream with more than 20 scoops of icecream bananas etc. i dont wuite have a sweet tooth now, so i just had food instead. flat bread pizza was good and i had a burger as well. the place is still somehwat feeling itself, as i think there is excessive staff and inefficient service. the place gets busy - i'll take a pass and avoid the crazy teens and sugar crazed kids and hit up a more mature crowd next time i'm at the mbp.

    (3)

  • Keyona D.

    So we were told that they were at capacity for the night at 7pm. I find that mighty strange seeing over 10 empty tables. They must not like making money. Oh yeah they make up for it with overpriced drinks and sky high candy prices. I keep wanting to like this place, but they keep letting me down. And where is a candy server when you need one? How about getting a few hostesses who actually know how to be cordial and host instead of having teenagers standing there twirling their hair while staring off into the massive crowd of people who are hoping to be seated. In the end they kindly suggested that we sit at the bar with a 9 year old. How thoughtful of them you'd think right. Only children are not allowed to sit at the bar so our problem is still not solved. Honestly we feel about as welcomed as ants at a picnic.

    (1)

  • Kristin S.

    I was blown away when I first walked in. Seeing all of those candies and ice cream, I wanted to start off with dessert! The ambiance is very nice, great music - I have no complaints. I was seated in the Chocolate Lounge which had an awesome vibe and was super sexy! I was greeted by 3 waitresses so that was nice. I planned my party with Jennifer and she was very attentive to my needs and was VERY responsive when it came to emails. Folks need to understand that when a retail business is opening up for the first time in a new market, they are going to be SUPER busy! Jennifer was answering emails at 12:30am....so my experience with her was SUPERB! She even greeted me and my guests at the table. I plan on throwing my son's bday party here next year. Oh, try the lollipop goblet it was really good. I wanted to try the King Kong sundae, buttt it was too expensive..$99? No thanks!! I did try the cookie jar and it was soooo good! The food was good as well. I had the Sugar Factory Signature Burger. It was decent. Lastly, I didn't experience ANY racism. I believe I read a comment about them treating blacks a certain way...well I was treated like anybody else in there - with respect! Overall, this place is nice and I DO plan on coming back! Thanks for bringing this place to CHICAGO (Rosemont) xoxo

    (4)

  • Verena P.

    Went here on a Friday night with a large group and we were seated at a huge booth that actually fit us all. It was super comfy and spacious. Surprisingly not as busy as I thought it would be for a Friday night in rose mind. I ordered a goblet (huge, something "Hawaiian) which I split with a friend and it arrived with smoke coming out of it, super cool! We split a cookie sundae ($14) that was a huge plate full of chocolate chip cookies and ice cream with whipped cream and chocolate sauce. Vey delicious. This is a great place to go for a birthday or celebration. It's definitely on the pricier side but I'd say it's worth it!

    (4)

  • Angela V.

    I went here for dessert with my husband after dinner at the Park Tavern next door. I was not expecting it to be so loud, you can barely hear the person in front of you. I think of Sugar Factory like a sit down club scene. The dessert was good, but the food menu was not impressive. It is mostly finger foods or something quick to fill your stomach before drinking. We ate the Cookie Jar sundae. It's supposed to be for 2 people, but I think 4 people could enjoy it. It was delicious. It came with 3 scoops of cookies and cream ice cream, oreo crumbles, chocolate syrup, 3 chocolate chip cookies, and whip cream. The drink menu was impressive and so was the price. So the drinks come in 60 oz goblets, which sounds like a lot, but 70% of the glass is filled with dry ice to make this cool smoke effect. So we found out that non-alcoholic drinks are $22; and alcoholic drinks are $29. My husband doesn't drink and I refused to pay $29 for a drink that was mostly dry ice and juice. I could buy an entire bottle of Ciroc or Grand Marnier and have it for months. They also have a candy store that was really cute and had lots of assorted candies. I wanted to get the signature lollipop but it was $25. Again, I can't pay $25 for a lollipop, when I can buy 1 for $.50 at the local candy store. Ha Ha! :-) If you are looking for a good time to hang out with friends, or if you are 40 and under, I think it's a great spot. I definitely wouldn't go there for a date. But it was great to have the experience.

    (3)

  • Josalyn M.

    Let me start by saying the $30 globet size drinks are great. My family and I had the fortune to celebrate my graduation lunch here. Although I personally think that the food at this establishment is not worth it. Let me stress this point that food is not worth it. I would have really hope with all the hype about this place it would have more to offer. I think the candy is over priced. I guess you can really say you are paying for the experience. By the way decor is amazing

    (3)

  • Deitra L.

    My friends and I went yesterday to the Sugar Factory for my friend's birthday. I was pleasantly surprised that the atmosphere of a Candy Store can be transformed into a Posh bar/restaurant. The atmosphere was on point for a great night out with your girls. I had the sexual chocolate drink which was oh so good! The drinks are pricey but still very good. Now the food was a different story. First, I'm vegetarian and almost all restaurants have one option, besides salad, that vegetarians can eat. I was very disappointed that everything, even the grilled cheese sandwiches, had bacon or some other meat on it. I stuck with the breakfast food and got a crepe, which was eh, but I was really wanting a good lunch with fries like my friends. Lastly, for this to be a dessert/candy place I have high expectations on the quality of desserts. It seems like the big presentations of the desserts was the focus but the ice cream tasted generic and the cake we had was extremely dry. I would hope they put more focus on the quality of taste instead of the presentation in the future. All in all, I would go back for drinks with the girls but I wouldn't eat there.

    (3)

  • Steven L.

    The staff here are some of the best and friendliest I have encountered in a retail setting. Not to mention the floor to ceiling candy walls of deliciousness.

    (4)

  • Amanda C.

    I guess it's ok- didn't eat inside & let my daughter get one thing because everything is ridiculously overpriced. $10 for a keychain, $30 for a baby dress, $12/lb for candy or the Chinese food box of candy $14 flat. Idk it's a cute place just ridiculously expensive! Not worth it if you ask me

    (3)

  • Kosha K.

    Drinks were awesome! We had the lollipop one! Definitely something totally different. Price wise was kinda expensive..$30. We had pretty good service but they were still really busy....literally every table was there for a birthday therefore it was really loud. The food was okay. We got a few items that they suggested the mac and cheese balls were pretty good. I wouldn't suggest the flatbread potato one wasn't that great. We went to the candy factory portion of the restaurant. Pretty cool kinda small...and super expensive...for a small container it was 12/13 bucks! I'd visit there for deserts and drinks again but I think it a one time thing to do.

    (3)

  • Tam D.

    Nice place. Interesting drinks. But so dirty. The tables are sticky. No one care to check and clean it. When we ask them to, they literally wipe a spot big enough to put the tab. Un - believable.

    (2)

  • Kait H.

    Really trendy, the goblets are just a little overpriced. Also, the sundaes for 2 are definitely for like 8 people, so choose wisely!

    (4)

  • Breon R.

    Drinks were too expensive for a miniscule about of alcohol. The waiter was nice and honest about our drink options though.

    (2)

  • Myboyzandme D.

    I assume people go for the huge drink that smokes, I really enjoyed that. The food was decent, but I traveled really far to try this place, and it just wasn't worth the drive. The candy store is extremely expensive and I have a candy store closer to home that sells the exact same candy for half the price. Sugar factory is 14.98/ lb... Yikes!

    (3)

  • Katherine B.

    The staff was not friendly and flat out disinterested in doing their jobs. The food was the most over priced disgusting food I have ever eaten. The drinks are full of bright colors and candy to make you forget that you are paying $30 dollars for basically no alcohol. Worst. Restaurant. Ever.

    (1)

  • Kai A.

    There's a clique of rude little girls as the hostesses. The drinks were okay. The waitress was...par at best. Wouldn't recommend. Seriously those girls need to fix their attitude. They're adults, but only children act like this. Like honestly.

    (1)

  • Eva S.

    My family and I were so excited to make reservations to Sugar Factory. We were unfortunately disapponted by the experience. The menu had a few selections and the food was awful. There was nothing special about this place. I dont understand what the hype is about. Even the candy section was small and crowded. Toooooo overpriced!

    (2)

  • Autumn W.

    We came the other night for my sisters sweet 16. The food was amazing, and we shared a virgin goblet. very good and definitely big enough to share. i was dissapointed in a couple things however. we had a 7:30 reservation and our 6th person was meeting us their when he got off work... which wasn't going to be for another half an hour.. well they wouldnt seat us till he was their. which was just annoying while we were all starving we had to wait. the other thing that was disappointing is that all they do for birthdays is charge you for a 4$ sparkler that they put on top of your dessert. i would think for the amount of money people spend their and how many people go their for birthdays they could do something a little more.. all in all it is a great place to go and experience.

    (4)

  • Tina H.

    Loud and obnoxious. The staff is rude and the food is awful! The place is an unorganized zoo. I have never dealt with such mayhem in a tiny space. Don't add this to your wish list!!!!

    (1)

  • Julius L.

    This place wasn't really what I expected. I had the lollipop goblet. The alcoholic beverages even tho they were over priced was the best part of the experience. The service was terrible. W walked to the counter waiting to be seated and they lady just started at me no fretting or anything. The chicken tenders and pasta tastes like something you could get in a TV dinner. The burger was decent . music was way to loud. Service was extremely slow. I usually tip everyone but not this time. Everyone looked like they hated there jobs.

    (2)

  • Angelika C.

    The service here is horrible. It was our first and last time there. I get to the place with my sister and her friends. #1 the lady at the front was super rude. Made us feel completely unwelcome. #2 they had NO reservations for us after it took me a week to set one up. #3 they told me the there is no wait period which according to them meant that no matter how long I wait i won't be getting a table #4 after I told them I was willing to wait they looked at some of the people that came with me and told me after midnight everyone needs to be over 21...mind you I got there at 7 pm so between 7 and 12 they would not be able to get me a table. You could tell by the way they looked at you and their rude responses that they weren't willing to even try and get you a table. So by obviously seeing that not everyone was over 21 they did they're best to get us to leave. I was super upset at this whole situation. Especially since not only were we already there but it took us a hour to get there. Unfortunately my sister never got a chance to experience any of it but it's for the best. They need to hire people that aren't so rude. They look at you as if you insulted them just by showing up. The place itself seemed okay but if you ever want to take someone out for their birthday or any other occasion I would never consider this place. We have never been there and no one even offered us an alternative or maybe a suggestion to what we could do. No one is willing to help you and everyone has a freakin attitude. You'd get better service at a McDonald's then here.

    (1)

  • Sharon N.

    I think this place is super cool and I love how that have the candy shop right next to it. However, I think the prices for the food is way over priced. The food wasn't that good either. Their drinks in would say is decent priced, but I didn't like the fact there was not a description or the prices of the drinks. I definitely won't make a second stop there. Definitely not worth the time or money.

    (1)

  • Jessica L.

    I have tried this place again! I took a friend here for a birthday lunch. Very limited menu and just average service. The food and drinks were decent and not overly priced. I wanted to like this place, and maybe it would be fun for my 10 year old daughter, but for adults it was nothing exceptional. I was also disappointed because I told the waiter it was my friends birthday and he did nothing. His response was, "Thats nice". Um, you're a candy and dessert place. How about a dessert?

    (2)

  • Junior G.

    I could give it a five star but the service here SUCKS ! Specially from the bartenders. The drinks are good and the food is okay.

    (2)

  • Anthony S.

    First of all, Regina was really nice and sweet! She recommended this Lollipop Passion Goblet which was amazing! It's one of the restaurant's specialty. It had this coconut-pineapple taste. Very refreshing. Love the theatrics when she served it, a la table. The peppermint lollipop that was served with the drink complemented it well. The food was okay. Fries were a bit greasy. The flatbread was good. The Chicken and Waffles Sandwich looked and tasted heavenly. I love the feel at the restaurant. Good ambiance and the music playlist as well. Thumbs up to Regina and this place. They've only been open for 6 weeks yet it didn't look like it! Cheers!

    (4)

  • Evie S.

    Made reservations for Sunday at 3:15pm, wanted to try something different since we were sick of all the bars in our area and it was too nice to sit inside. Looked up sugar factory and it seamed like an awesome experience to try. We arrived and got seated pretty quickly. The server didn't really explain much, this being our first time here it would have helped. We defiantly had to have the goblet drinks and tried the mini burgers. Our drinks came and the server poured them into the cups filled with the dry Ice. Very cool experience. We had the mai tai and the ocean blue. Burgers seemed a little soggy like they have been pre-made. The hostess out have been more attentive. She only came around 2 times, once to serve our drinks and the next to hand us our bill. $30 per drink, yes a little pricey but those goblets are pretty big and well worth the price. They only think about the drinks is that they should add more candy to the drinks. For 2 goblets and the mini burgers it was $77 not including tip. 2 stars only due to great drinks but service skill defiantly are a lack here!

    (2)

  • D V.

    What is this place? Is it a family place, or bar? If you were bringing your kids out for ice cream this would be the last place to go. Loud music with the service of snotty night club workers. If you were going to a bar I wouldn't want to be around a lot of kids. To the management -- It is so obvious most of your employees don't want to be working there. Either it's the way they're treated, or they think it's ok to give poor service. Finally, turn down the music during the afternoon, and early evening. Even if everything else I stated didn't exist I wouldn't come back just because of the loud music. Can't you simply turn up the volume later in the evening?

    (1)

  • Karolina T.

    Not a huge fan of this place. Although the drinks were strong and really sweet, they are super pricey. I was not a fan of the flavors either.

    (2)

  • Omri S.

    The hostesses are extremely rude and didn't acknowledge that we walked in. Then they got an attitude earlier on the phone when we made our reservation, but when we talked in it was almost completely empty. One of the hostesses had a really bad attitude when we told her we had arrived, and one of the cashiers nearly tossed my change at me when I payed for the candy in the shop. Coming from Houston, we were excited to come to the Sugar Factory because we don't have one there, and left very disappointed. The food was great, drinks were great! The service was descent but for such a highly talked about restaurant, it should've been better. We really could've gotten better service at ihop, haha. The Sugar Factory itself was great but service was a 3/10, and I would not recommend.

    (2)

  • Mark W.

    Made reservations to the sugar factory for 10:00 on a Saturday night. Got here and got turned around because I was 20 years old. And I had to pay $13 parking just to leave. When the parking was going to be free. I should've have been warned that you have to be 21+ after a certain time

    (1)

  • Lauren N.

    Went here for drinks with a couple friends so I cannot comment on the food. The place is very nicely decorated, slightly over the top, think something like Willy Wonka meets Sephora. Anyway, it's cute. While I didn't get to sit at one I thought the marble topped tables were nice. Let's get one thing straight too, websites are describing the place as huge, it's not! It's so much smaller than I thought it would be. We went on a Friday night and there was barely standing room anywhere. Which gets me to another point, this is NOT a nightclub. Lots of websites say it is. It is a candy store, and restaurant with a small bar. There is no live music/Dj, no dance floor, no places to mingle. The couple of feet behind the bar stools before the actual dining room is intended to be the main walk way. So if you cannot get a spot at the bar (which we couldn't for over a hour) you have to just stand in the walk way and get trampled by hosts, servers and guests. Now for the drinks. We tried the Peace Love and Harmonie cocktail and the Passion Punch. No descriptions as others have mentioned but I can confirm these two were very good! Now as someone who drinks wine and non-fruity drinks typically I can say they were definitely on the sweet side but this is after all called the Sugar Factory so I expected it. The Peace Love and Harmonie was good, probably the best sweet/fruity drink I've ever had. The Passion Punch was on of the 60oz goblets and came in at $32.50 which between the 3 of us we shared so it's actually a pretty good deal. It's one with dry ice and so they are very fancy about making it and presenting it. The bartender was right on with service too, he kept a good eye out on everyone and was right there when he could be which was a feat considering how busy it was. Also the crowd on a Friday night was 60% twenty something's in precariously high heels and precariously high hemlines of the tightest clothing. I couldn't help but think they had gotten lost and then distracted "oh look candy".... Anyway again it's not a nightclub tho it seems like it wants to be one it just isn't. They do have very loud music so maybe that is why people think it is? Overall it's great drinks, we had decent service, and a good time, I'd probably go back.

    (4)

  • Mari F.

    Over priced for the goblets! And food was not good at all! Nice ambience that's about it! Eat and drink before you come!

    (1)

  • Maria S.

    If I could give 0 stars I would. I understand this place gets busy, but to not even be able to reserve a week prior cause they're "fully booked " is ridiculous. The wait here on a weekend is close to 2 hours and when I finally got a table, the hostess was unaccommodating, rude, unapologetic, and did NOT try to reassure and calm the line of angry people waiting to be seated. To let you guys know the goblets are 30$ with tax and 75% of it is pure dry ICE... Do not waste ur time coming here! If you want good, sweet, strong cocktails without the long lines and rude customer service, go to Hala Kahiki tiki bar that's 5 minutes away from this overpriced hell.

    (1)

  • Tanya C.

    I have been dying to visit this place since I heard of it. This place fell short of 5 stars for minor reasons. They seemed to be short staffed and very busy. My overall experience was pleasant. The food was mediocre but the drinks were innovative and savory. I recommend this place for a lovely date or a girls night out.

    (4)

  • Temaka W.

    The Sugar Factory Chicago-Rosemont is the worst.... Save your money and take your business elsewhere. Here is why: Yesterday me and six of my friends had reservations for dinner at the Sugar Factory Chicago. We arrived a little late (5 minutes past the grace period) and were told that our table was given away. Ok- we can deal with that. So we waited.... we waited 20 minutes before we decide to just sit at the bar. As we walk to the bar (which is near a booth that could clearly accommodate our group) the hostess runs behind us and say's " I can seat you now". She proceeds to seat us in a booth that could NOT accommodate our entire group. We really did attempt to fit ALL of our hips in that small booth. No luck. One of a our friends sat at the bar and not with the group! So we asked for a manager. Clearly we should not have to spilt up our group when you have at least 3 other tables available that we could sit at!!! The Manager and the hostess took 15-20 minutes to address our concerns. They finally moved us. They sent over our server Jerry- He was was very nice and tried to assure us that things would get better from this point. But it didn't ya'll. Our food was cold! Did they really think I would enjoy cold mashed potatoes??!? Jerry took our food back and tried to right this wrong experience . Did I mention that he was really nice! Thanks Jerry. But the bartender was a whole entire mess!!!! First of all one of my friends did not like her drink. She told the bartender and she looked at her like she had a 3rd ear growing from her forehead. The bartenders demeanor, attitude and tone was not pleasant! Later that evening another group sitting next to us was wrapping up their tab. The mean bartender lady was their server and Sugar Factory had added a $125.00 gratuity to their bill and they had experienced terrible service from Mean Bartender/their server lady! So they began to explain /complain to the manger..... Long story short- Mean Bartender lady says "F*CK ALL YOU PEOPLE! ALL YOU PEOPLE NEED TO SHUT THE HELL UP ..... etc. The group of black women (it was 8 of them in their party) handle the situation calmly. But I know they wanted to snatch her up- mean bartender lady was just showing all the way out!!!! Her manager tried to calm her down and allowed her to continue to work. I am so done with this establishment. Customer service was terrible, food was cold and you have disrespectful staff. In the words of Sweet Brown "Ain't nobody got time for that"!

    (1)

  • Robert B.

    Beware of $30 drinks! Everything was fine, except when the bill arrived my wife's drink was $29.75 - no kidding! I thought my sphincter was going to implode! Very overpriced for an average experience. I think that if they're going to charge $30 for a drink, they need to list the price on their menu. This seems very shady to me. The drink was 3/4 dry ice and when I complained to the sever about the price, she responded with "Well, it has 6 shots in it." If that were the case, my wife would have had at least a slight buzz. Bottom line: overpriced, shady, rude service. We will definitely not be returning!

    (1)

  • Kammie T.

    It's just hyped. Menu selection is nothing amazing although fried mac & cheese was pretty good. I only had the Cosmo which was not strong, decorative but not worth $14. The setup of the restaurant is nice. I ate outside which I enjoyed. If I go back it'll be for the drinks not food but at this point I'm unsure if I will return. Service was fine just not impressed by menu and prices.

    (3)

  • Kimmiy K.

    "If you are looking to spend a lot of money and get nothing in return, then this is the place for you. My server was pretty knowledgeable of the drink menu and that was about it. Food was mediocre at best and way over priced. Back to the drinks. It was all for show, it did taste pretty good and the candy in it was excellent however it was more on the koolaid side and very sweet with very little alcohol in it. This cost 30 bucks. Can you say (ridiculous)! Lol We spent about 200 dollars 4 ppl and we only had water, appetizers and 1 drink. So as I stated earlier this place was over rated big time with an over priced bennigans menu with liquor store priced drinks with a cook county tax on it. If you are looking to spend a whole lot of money and get absolutely nothing in return then this is the place for you. The best thing they did was valadate my parking ticket. I will not ever go back even if a friend is treating me.

    (2)

  • Mark J.

    "Um.....You have your table for an HOUR and 15 MINUTES.....", which is what was said to us the second we sat down, WHAT?!? Before a glass of "bottled" water or I even had my coat off, directions as to how long they "allow" me and my family to be here, not very hospitable. That being said (which I didn't think would be an issue for 3 "guests"), the service was TERRIBLE. I always the 75 minutes in the back of my mind. It took 5 minutes for the waitress to greet our table. It took 10 minutes for her to return and take our drink orders It took 15 minutes to RECEIVE our drinks It took 10 minutes to ORDER our food It took 15 minutes to RECEIVE our food For those playing at home, we were almost out of time! Drinks- They bring you reusable flip top bottles of I assume is the finest Lake Michigan Filtered Tap water for the table. Kind of nice, I would have preferred sparkling, but with service being SO SLOW, you didn't have to rely on the waitress. My wife and Daughter had their coveted "Goblets", which did come recommended by friends. Couple of things, as stated in previous reviews, THERE ARE NO DESCRIPTIONS ON THE MENU! It is really hard to make a decision based on the name of a drink, you can assume, but WHY? The waitress did in fact know what was in the drink, I just wonder why. You dedicate 17 pages of the "online" menu to drinks and a "specials-type" card for a drink menu for the sit down. Understanding that drinks are the reason why the majority of guests choose this place, it just seems like a missed opportunity for the up sell for those who are on the fence about ordering, or forbid trying a couple because the descriptions sound so great. Goblets were good, fun surprise when you get the bill. $29.75 for the -Sunshine Tea- and $22 for a VIRGIN -Berry Bliss-. I had a diet coke, I was driving. I get the kitschy cool of Diet Coke in a bottle, but for $3 EACH and it's 8 ounces??? At least I received a glass of ICE for my water! Food- OK, not impressed, overpriced. Their menu mix is WAY OFF. Their dinner menu Entree Section has 12 items, 3 of which are burgers, 3 are steaks and 3 are PASTA?!? 1 chicken option? 1 fish? and 1 very "original" Pork Chop! I don't know who wrote the menu, consider a vegetarian or guests who consider something besides red meat. We had -Fried Macaroni and Cheese-, it was OK, you got 3 balls for $9. WAY under seasoned (ask for salt), and the "tomato bacon jam" tasted like caramelized onions in BBQ sauce, but it worked with the balls. Wife had the -Cream Cheese Smashed (really) Potatoes- Flatbread. Honestly, the best thing we ate. Great bread, light and flavorful. Boarder line too much potato, but it was good. Carb heaven. She was surprisingly pleased, as she doesn't eat red meat, which is 50% of the entree menu. Daughter had the -Classic Burger-. No frills, literally a burger and fries in a basket. Brioche bun which is nice. Cooked how she ordered it, lots of fries. I had the -Fried Chicken and Waffles-. First of all, forget food cost percentage ( you are making enough! ) and use chicken breast as opposed to chicken thigh, or use bone-in chicken thigh. I know that the going trend is that the thigh has more flavor, but when you cook it to death, the flavor is lost in the CHEW; very reminiscent to Chinese take out chicken. Also, include a sauce of some kind. The chicken was a little over done and the waffle needed something to add moisture, like a Maple Dijon Syrup or something to tie the dish together. Dessert SORRY, we ran out of TIME!!! Nothing really looked that impressive anyway. Atmosphere- OK grandpa, but the music was too loud. We found ourselves almost yelling, granted, this is 6pm on a Saturday evening. Save the "Club" beats for after 9. Well appointed dining room, 3 (I think) bars and more TV's than tables. Very strange layout with HUGE booths for pseudo large groups of like 6 to 10, which many booths had 3 people. 2 top high boys near the windows and "standing tables"? That being said, MAKE SURE YOU HAVE A RESERVATION! We got to enjoy a half booth, half chair table. My wife had the luxury of sharing her bench with the lady next to us' "fur" coat. Overall- If you are a 16 year old girl who is looking for an expensive birthday party with lack luster food and overpriced kiddie cocktails, I have found the place for you. I'm really sorry, I had VERY high hopes for this place. The place is clouded in pretension with little redeeming qualities, just look at the "wall of shame" for their $26 lollypops. This is for the Restaurant and I hope they read this!!!! There are many AMAZING dining options steps from your door. You do a few things right, maybe stick to that. STOP SERVING "Dinner" and just be a bar with apps and dessert. Be the before dinner or after dinner spot or CHANGE YOUR MENU. Look at your sales mix, how many Breakfast items do you actually sell for dinner? I ran out of space allowed.

    (2)

  • Sam D.

    Called over a month in advance and couldn't get reservations. Place is overrated a big waste of money. Had a party there got bad service and wait an extra 30 minutes after making a plan party reservation. Drinks are over price. The goblets were a waste of money, they claim six shots but not a chance...I felt nothing but sick after drinking it because it was so sugary (the place is called Sugar Factory so I mean what did I expect). The food was fine, just over price if you want to spend a fortune

    (1)

  • Heidi L.

    This place should get less then 1 star. The candy was stuck in the machine & not one person approached us to help. All the employees stood around & were very ignorant. They need a whole new staff, starting with the managers who would allow such behavior. If you want to ruin someone's birthday then bring them to The Sugar Factory in Rosemont.

    (1)

  • Tina R.

    I had a blast there. The food is amazing and reasonable. Yes if u get a huge drink it's more money than normal but there are five shots in it so its five drinks. But if you have one they're wonderful. I really don't understand why there are negative comments and confusion about the place. One side is a candy store and the other side is a restaurant. Not to mention the people that work there are super nice. My husband and I loved it

    (5)

  • Erika B.

    Sooooo this place is gross. The food is over priced and tasteless. I got hot wings and fries, how do you mess that up???? Well they did!!!They were bland and soggy! It smells weird in there too and doesn't seem to be the cleanest establishment. This place is so not worth the price or the drive. I strongly don't recommend coming here. You'll regret it.

    (1)

  • Cece L.

    They messed up my order, and they forgot to bring out our appetizer. Also I thought that restaurants would offer free birthday treats - they don't. You need to purchase a dessert from their menu and each candle is $4. The drinks range from $22-$30. Also when our water ran out the waiter never came by to refill it. Nonetheless not the best service. Maybe a little too overhyped.

    (2)

  • Laura W.

    I had high hopes for this place before it opened. Seeing all the praises from A-List stars always gets me looking forward to a new bar/restaurant, especially if it's opening in the Park at Rosemont which is steadily becoming a worse and worse place to spend a Saturday night. I came to Sugar Factory on one of those Saturday nights and started out confused. Candy store? Restaurant? Bar? Where do I wait in line for a table? At the candy counter? Where's the hostess? This place is in need of some serious signage. Even just a small sign at the front door pointing to the hostess stand (never did find it). At night, when people are packing in, it's literally just chaos at the entrance. Needless to say, there were A LOT of open tables in the main seating section that were never filled all night, however when we asked if we could sit at one, we were pointed back to the chaotic front door to wait in line. No additional help given. I don't know if it's because it's new but the understaffing on a Saturday night isn't cool. Standing only tables next to the bar to rest your drink on where covered in layers of spilled drinks and were not once wiped down or attended to in the hour and a half we spent there. You can't just buy one of their huge alcoholic goblets and hold it...it starts to get pretty heavy...so a relatively clean surface to stand around would have been appreciated. One star for the fact that after we finally got a seat at the bar, instead of having cut up lemon and lime wedges at the bartender's service station, there were lollipops, gummy bears and bubble tape...I got a kick out of that. Drinks were decent, not very strong for the $30 goblets, but definitely better than the dollar store kool-aid they sell in the fish bowls at Adobe Gila's upstairs. I hope this place gets it's act together so that it can actually live up to it's reputation.

    (1)

  • Ron L.

    I enjoyed the Sugar factory. The place is very Sugary. :-) It is a candy lover's dream. The sweetness of the room will definitely have you wanting to risk a few cavities for the adventures of candy land. The prices here are really expensive, so a visit here would have to be a treat for a special occasion. I went for my friends birthday. There were about 10 of us and we split the bill evenly, so each of us ended up paying $50 apiece.. Not too bad. I loved the place, however the drinks (Goblets) were about $30 each for basically juice... There wasn't a taste of alcohol in the large glass of candy and fizz. Maybe I should have tried a different drink... I will go back to give it a second chance.

    (4)

  • Kelly C.

    This place is going to be popular for a year and then close within the next 5. It's a fad- go get a cool drink and enjoy the demonstration of the 60 ounces of pure sugar your going to indulge in. For healthier individuals - this place has limited options with subpar food. I think they should start focusing on reworking the menu since they have the drive recipes down. This restaurant is a fad, go enjoy the experience and then you can start going to restaurants with better food.

    (2)

  • Chris R.

    Cute ambiance when you walk into the candy store and restaurant. We sat outside and the only reason why I'd give 4 stars is cause our first 2 high chairs had broken straps. Third time was a charm other than that, the food was tasty! We ordered 3 apps cause we wanted to make room for dessert. We got the mini burgers, the mushroom flat bread and the hot wings. Our food came out pretty quickly and the food was pretty good! Our toddler loved it too! For desset we had the berry shortcake, but instead of all strawberry ice cream, we were able to modify it and had 1 scoop of each: strawberry, vanilla and chocolate. Yummm! I wish the cake pieces were a little softer, but it was still delicious its a cute place and they even gave my son free rubber duckies!

    (4)

  • Jay W.

    Great scenery and very kid friendly I will visit again .... Although the fact that you must reserve or use the bar area but the bar is standing only which makes no sense if you want to eat

    (5)

  • Jennifer K.

    My sister and I have been waiting to go here since the "coming soon" sign went up. We went to the ones in Vegas and wanted to see if they come close.. Not so much! No one welcome me when I came in or asked if I was waiting for anyone, which I was. My sister arrived so we went up to the desk where a girl was on the phone taking a reservation while the two other employees talked by the coffee machine while people were also in line waiting to be rung up for their $25 lollipop.. Yes $25! She finally sat us in the dining room where I noticed the music was just as loud as it was in the store part. It felt like we were dining in a club the Rosemont location is all celebrities .. They have tons of pictures on the wall of celebs with the $25 lollipops and huge pictures of more celebs; where as, in Vegas it feels more down to earth and fun. We ordered three appetizers and dessert, which were all AMAZING!!!! Yet the service fell very very short. After we got dessert, we didnt see m our waiter again. No refills or to check if we needed anything . Yet he checked on other tables who were there way after us. I had to wave like a crazy person to flag him down bc at that point we were there for 2 1/2 hours... For three appetizers and dessert!!! My sister and I agree we will ho back but in no hurry to do so. Kinda disappointed

    (3)

  • Craig G.

    Meanest people selling candy I have ever met. A box of gummy bears for 15 bucks you should be smiling and doing back flips but not here. Never been here but it's just an overpriced candy store you would find in a mall except pictures of kardashians everywhere and mean candy helpers

    (1)

  • Maurice W.

    Good place to have drinks for adults and kids but not a good place to eat. Stick with the appetizer and the deserts are to die for!!! lbvs

    (5)

  • Tameika G.

    My husband and I went to this place the Saturday after Xmas 2014 and boy were they rude in this establishment. When we first walked in we was not greeted by anyone but a few employees who stood at the welcome booth who just stood there and looked as if we must approach them. After figuring out how things worked on our own may I add we stood at the bar for drink service after being told it was a 3 hour wait for a table. So , after standing at the front bar waiting for about 20 minutes a server came up to us and offered for us to go to the back bar as it wasn't many people back there, so we did. The bartender back there was very rude. She didn't even acknowledged that we sat down at the bar until about 10 minutes of us sitting there and then was very passive and rude once she did feel like noticing we were there. She finally took our order and I ordered the Mai tai goblet drink (60oz) and my husband ordered the passion punch goblet. The drinks were around $33 a piece which isn't bad when your getting a really tasty drink. These drinks were terrible. They were full of juice and sprite and no liquor almost so sweet they were unbearable to drink. Who puts sprite in a Mai tai I have no clue but this was what we were dealing with. After I took a few sips of my Mai tai i asked the bartender was it sprite in my drink and she proceeds to say "yes it is, all of our drinks have sprite in them" and walked off in a very dismissive way. When I asked for her again to try to get something different she played like she didn't hear me requesting for her which was even more fuel the fire. After finally getting her to give me something different her attitude still was really sucky and I was ready to go. I ended up getting two very sweet no liquor lemon drops in replace of my terrible goblet drink. Bottom line is the service and servers in this place is rude. They don't appreciate your patronage of your money. They act as if their overwhelmed and don't wanna be there so don't. At $33 a pop for a drink I expected way more service then the rude judgmental attitude I received there. I will never go back to this place ever and have already told several perspective patrons it's not worth it. P.S the only reason I gave this place one star was because of the server who did offer us a seat at the bar in the back, however other than that it's really not worth the one star I gave them.

    (1)

  • Jess R.

    I visited this location for the first time in December with a group of friends. I never seen the reviews or saw the pricing so I didn't know what to expect. We had a reservation on a Sunday evening, however, our entire party was not present so we were not able to be seated right away. Once everyone was there we were still able to be seated even though it was about an hr after our reservation. The food wasn't especially memorable, but everything was prepared as requested. Like I said, I didn't see the pricing so I did not expect the drink to be $30! But it was worth it for the sake of the experience. It was delicious and I definitely felt the effects of the alcohol...maybe not $30 worth though. The service was excellent, our sever Jessica, was knowledge about the drink selection and was friendly The store manager Jasper, visited our table at least twice just to check on us. I would visit this location again and recommend it to a friend.

    (4)

  • Russell A.

    Service is horrible.I've been to the one in Vegas, and it was awesome. This place is known for their super yum fun drinks- but for some reason at this location, the drink menu is sized to only a few pictures with no descriptions. HOW ARE YOU SUPPOSED TO KNOW WHAT YOURE DRINKING? We end up asking the waitress ' what is this drink? What is that drink?' Her answer is always the same- "hmm, I'm not sure " This goes on for 5 drinks and we just let it be. She never again comes to check on us, I have to go to the bar and ask if someone could please bring us out bill. On top of that, the music was so loud (like we're in a dance club), and food was pretty boring. If you closed your eyes and ate, you'd think you were at a dirty Waffle House.

    (2)

  • Lance S.

    Slow service, never had anyone check on us. Food was mediocre at best. Servers brought food and that was the last we saw of them. Manager did not stop by. Certainly not worth the money

    (1)

  • Ana M.

    Had a 2:45pm reservation for a late lunch. We were greeted right away and we even got to sit at a table on the small patio they have. Our server was very nice and recommended a few drinks. Lunch consisted of the chicken BLT paired with a ​"Peace love and Harmonie" followed by a " Sexual Chocolate". First drink was delicious, I would recommend that one. Sexual Chocolate was a little too strong for my taste, but still very good. Overall, the whole lunch experience was great. Drinks and food arrived on time and the service was excellent. I will definitely go back and try out more items. I will also have to go back for dinner and experience one of their bigger goblet drinks. I can see how they can it can get hectic when it is on a busier day or maybe in the evening, but since it seemed that I chose a good time, everything worked out well for us.

    (5)

  • Sweatytoothed M.

    The environment is fun and party-like, and the candies are-- well, SWEET-- like candy should be! Lol... The problem is that all of it is truly over-priced. Their popular drinks are nothing more than pineapple juice, sprite and a little rum with a few pieces of dry ice to lure you into paying $26 for the smoky look coming out of your sprite! Lol... I had the steak with the string fries, and I am NOT picky about food but the fries are just cute and no match for my appetite! Sure knocked out my pocket though-- because I paid $15 for 2 1/2 lbs. of candy! No worries though-- they didn't get the $26+tax for their gimmicky drinks!

    (3)

  • Laina F.

    The drinks and the bartender's are great however either eat before you go or have plans after because the food is not great and over priced

    (3)

  • Kamilah S.

    My boyfriend and I came here to celebrate my friend's birthday. We shared one of the big fish bowl drinks ($32.95), I believe it was a berry flavored one with gummy candy pieces of fruit floating in it. To eat, I had a fried mac n cheese with the bacon jam and the meatball, both were very delicious. I also had a lemon drop martini, it was a tad sweet for my taste. I would definitely come back. The staff was great, very accommodating. (We had a rather large party of at least 12 people).

    (5)

  • Lauren B.

    Terrible Managment and service. So disappointing because I used to love the vegas location. Vegas has gone downhill and now this one is a joke. We had them bring out the wrong wine, appetizers we didn't order, one drink came froze and my friend couldn't drink it, they forgot the dessert we ordered for my friends birthday, the bathrooms were not clean and the waiter took an hour figuring out our bill and correcting the charges. This is just the tip of the iceberg with everything that went wrong. Thier bartenders are terrible and waiters unknowledgeable. We spent four hours there due to the mistakes it was a shame people were bored and unhappy by the time we were able to leave. They really need to update thier menu and revise thier cocktail menu to include descriptions (it only shows pictures). My martini looked nothing like the pic on the menu and the waiter insisted it was right. If they ever turn around thier staff and managment this would be great but right now not worth the headache. Big thumbs down.

    (1)

  • Charles B.

    I'm not sure what all the hate is about. The place was pretty nice great decor, cool drinks with togo cups if you don't finish that huge Goblet , our waitress was nice and efficient. The Food was ok not the best but I wasn't walking in the Sugar Factory with high food expectations tho. So overall I would return again once the weather warms up some.

    (4)

  • Kia P.

    This is the most disorganized restaurant that I have ever been to. You pretty much have to get reservation to dine and there is no flexibility with the reservations. I had the white gummi goblet and it was actually strong the food is horrible so stick to the breakfast foods on the menu overall I wouldn't not go back but if you are going to go skip the eating and just get drinks.

    (1)

  • Jessica R.

    We had a spur of the moment ladies night last night and went here. We were nervous that there would be a long wait and were told 1.5 hours! But we were seated within 5 minutes (the host said everyone cancels that makes a reservation on opentable). We ordered a goblet (ocean blue, virgin are $22 and non are $29), we also ordered the cookie jar ice cream sundae for 2 ($14). We were not so impressed with the goblet, it was really cool and all but it is packed with ice and pretty small. We LOVED the sundae, it was delicious and huge, so we split it 3 ways. Service was pretty good, it's a busy place so that is understandable. I do recommend this place because it is really cute, and would be a cute date night restaurant to go to, but it is slightly pricy.

    (4)

  • Isabel T.

    although the drinks are over priced and full of ice, the food was great for me! I ordered the signature sugar factory burger which I believe was 9-10 bucks so it was not too bad. I couldn't put the burger down... I'm not sure if it was because I was starving at the time or because it was that good. the fries that came along were way too salty and over fried for my liking. I ordered two non alcoholic martinis and only liked one out of two. The watermelon martini tasted like a melted Popsicle but the Caramel latte- I think that's what it was, was great. Not worth the money spent for being non-alcoholic though. it's better to get something like that from starbucks.

    (3)

  • Nine C.

    So I was really excited that Chicago would be getting The Sugar factory, so excited I even decided to do a birthday dinner which I started planning a month in advance. Now I know new businesses can be a little "eh" but I wanted to give it a try. I first got in contact with Jennifer who was hard to get a hold of. So eventually I had to call her because everything had been done via email. That's really when things got crazy. I emailed her questions with no reply back. Finally after sending her one last email requesting to plan with someone else she gave me a phone call. I was then told that my party (size) would have to spend a $1000 minimum and pay the difference if they didn't show which wasn't stated in any of the previous emails or information that was given to me. So regretfully I ended up making a reservation for 12 people instead. I know that $1000 is easy for a large group of people but I didn't want to chance it since I know that people can back out of things like this. fast forward to last night when I first walked in I was told that my entire party needed to be present before I was seated. And was told to wait by the door luckily my sister made a smaller reservation and I was able to wait at her table. As we were waiting for everyone else to arrive the manager (Clint) kept coming to us saying that there were other reservations that night and that he had to use my "reserved" table for the other "reservations" not so nicely. so I made the suggestion that my sisters table join my reserved table to have a larger group. Clint, didn't want to do that at all instead he kept coming to our table basically harassing us while we tried to make the most of the night. he kept saying that's not how reservations work and that he couldn't accommodate us. The best he could do was try and seat my friends close by -_- now I know Rosemont doesn't see that many black people so idk if it was a race thing or if he was just really good at being an asshole. What did happen was we had an awesome server Nicole and the general manager happened to be there that night and fixed everything for us. Oh. And she knew nothing of a $1000 minimum. Go figure. Ps. If you're black you'll probably be seated away from civilization (in the back)

    (3)

  • Jennifer L.

    I was pleasantly surprised by this restaurant. The service was great. The food was all delicious. We all had different things including salmon, spaghetti and meat balls, pappardelle with mushrooms, chicken fingers and fettuccine. Very flavorful and big portions. The salmon and spinach was better than any I've had at five star restaurants. I'm not exaggerating. The lollipop drink for the kids is pricey but totally worth it to share as as a special treat. Service was prompt and courteous. Tip is automatically included for parties over 6. Fun photo props and candy store as well. Huge venue with chandeliers everywhere. Great place to check out.

    (5)

  • Amanda G.

    Fun atmosphere on the weekends. If you like the typical loud music and watered down drinks type of place. I really tried to love this place but the more I go, the more I dislike it. Service was very slow tonight! 25 minutes to get just our drinks! I'll give it props to out doing any bar in the rosemont park with the cool looking drinks but most taste watered down or toooo sugary. My cotton candy Cosmo ($14) tasted like pure cotton candy dissolved in water. Go for the goblet.. Gummy worm goblet is the best in my opinion.

    (3)

  • Nora C.

    Came in and sat at the bar for drinks. The bartenders were all friendly and willing to explain what was in each drink. The hubby had the energy bear goblet and I had the red velvet martini. Both were delish and I was so pleased to have had such a good experience despite the fact the some reviews here are not so great. I can't speak in regards to the food because we only stopped by for drinks. Will come by again to have some food next time.

    (4)

  • David N.

    $13 a Lb for penny candy along with a bouncer for the CANDY store portion of the place. Come on... Ridiculous. Once the novelty wears off I don't see it lasting. To be fair though I did not go to the bar which looked cool or have any food... So look elsewhere for that info.

    (1)

  • Maggie G.

    The Sugar Factory feels like the Forever 21 of restaurants. Its a cute idea with the candy store on one side and the restaurant on the other. It felt like it was trying to be a club but was more so a soda parlor. The music was definitely club music, it just didn't seem to fit the restaurant. The food was nothing to write home about. We almost left because nothing really stood out to us on the menu. We split the mac 'n cheese balls- which were pretty good. I got the tortilla soup, which was good, but I asked the waitress if it was cream or broth based and she said it was cream-based but it definitely wasn't and it came out with soggy tortilla strips on top. My boyfriend got the Other Burger and said it was okay. The fries were probably frozen and the bun was... eh. We didn't get any cocktails or dessert because we wanted to leave, but the options looked good. Overall, our waitress was very nice but everything else was just... okay.

    (2)

  • Nichole C.

    We stopped in because we had walked by and saw the cute interior. One side is a candy store/ice cream parlor and another side is a restaurant and a worker said there was another lounge area that has a DJ at night. Since we just finished lunch elsewhere we looked at their ice cream menu. After seeing the high prices on the milkshakes and speciality sundaes (~$8 milkshake; ~$16 Sundara Spa) we decided to just grab a few pieces a candy to take home with us. Those were good.

    (3)

  • Kcbizboss C.

    I wes invited to the Sugar Factory last night for a birthday party and I did not like it one bit!!! There's is wayyyy too much hype surrounding their signature drinks and they pay no attention the food. For a bill that's $400 I want to at least enjoy my dinner. The wings were unnecessarily hot. It was like someone just cooked them in hot sauce and cayenne pepper. No one that ordered them were able to finish them. Have a plain wing with sauce on the side. Some of the other food was sent back for being dry. The drink novelty system is cute, but I wouldn't eat there again- they should be a bar. And lastly, the party gratuity is great for substandard servers that you wouldn't haven't tipped 20% Restaurants should rethink this. It should be 10% and they should let you decide is the server is worth the additional 10%+ the server doesn't have to work as hard because they know they are automatically going to make $150+ no matter how bad their service is. Sorry Sugar Factory this place is for novelty drinks, photo ops on their fake red carpet!

    (1)

  • John M.

    I honestly liked the atmosphere (especially the music selection). Food wasn't bad not like the best thing I ever had but good. What threw me off is the ghettoness of the clientele. Been there twice and both time there were groups of ghetto people screaming being loud as as hell. 60% of the people in there were like this. Kinda ruins it. Other than that cool spot.

    (2)

  • A M S.

    What great time with my girls! I was craving breakfast and I had to have the red velvet pancakes. They were great and the eggs were so fresh! My friends had the crazy dry ice drinks. Delicious! If only they could have made my coffee volcanic. They could have kept the potatoes. The GM made sure we were good. Love it...Great times!

    (5)

  • Aa S.

    I ordered The Other Burger and I loved it. Especially the whipped brie! Although the beef was overcooked to a well done when I asked for a medium well. Overall, The Other Burger is still one of the best burgers I had.

    (4)

  • Kate K.

    I think the restaurant is more for people on their way to a wild night out. We went for a weeknight dinner to catch up with an old friend and the music was so loud it was hard to talk and the food was not very good and overpriced. If I went again it would just be for dessert and drinks.

    (2)

  • cecilia p.

    My partner and I were excited to see this place was finally open..we walked in and checked the place out. The actual restaurant wasntr open until 4pm, we decided to shop at the mall and return. We made our reservation for 4.30 and made a small purchase. (fruit loop rice cake) I am only giving the 2 stars for the treat! It was amazing. We returned at about 4.40 for our reservation and were seated. I noticed about 4 other group of diners at that time, most had drinks and I didn't observe anyone eating. We worked over the menu and had decided on our meals and drinks. We waited for what felt like forever..... It was more like 6min. We were not greeted by a server. We noticed a couple had completed their drinks and close out. We waited.... Then we walked out and went to the restaurant upstairs where we were completely accomodated in a timely matter (immediately). Ordered our drinks and got them within minutes, ordered our food and again not dissapointed with the time. I think the servers at the sugar factory could learn from the servers upstairs....

    (1)

  • Molly B.

    Horribly rude staff!!! Standing around doing nothing the whole time while we were waiting to even be greeted refused to give us a booth for a party of two when two people came in right afterward and got one. Overpriced sugar water drinks and you are treated horribly

    (1)

  • Mona A.

    Was in that area and took kids to there candy shop , worst place , employees there are the worst from there dirty uniforms to ugly attitude and waaay over priced candy. $10 for milk shake plzzz, Marianos have better shake then them , will never ever go back there . Ooooh and be ready to be followed by there employee whole time you choosing candy. Most of the candy they have can be found at parry city , no unique candy at all.

    (1)

  • Alan C.

    Just left Sugar Factory food was so so the drinks were OK. The host Margaret is the worst! I called her made a reservation she told me 30 mins. upon arrival I checked in and she informed me that I didn't have a reservation., I then stated I spoke to you, she couldn't remember wow smh! Nevertheless I had to wait another 30 mins for average meal. I won't be back thanks to green ponytail MARGARET.

    (1)

  • Shauna M.

    This place had a nice concept but really lacked in customer service. We went on New Year's Day (super busy) and they were completely booked. So we just decided to check out the candy instead. They had a nice selection but I just don't understand the appeal of buying candy for a hefty price when you can pay so much less for the same thing. Oh well. So we got in line (or at least what I thought was the line) and there were people waiting for their ice cream and hot chocolate. There were 4 employees standing there all doing the same thing working on some customers drink and never looked up at anybody else, they all seemed mad, and didn't apologize for the hold up. FINALLY, an employee looked up and I asked where to pay for our candy. He rolled his eyes at me and said "Oh you're in line for candy? This isn't the line to pay, this is the line to get drinks and ice cream" I was pretty upset. It was my first time there and the layout was piss poor.... how was I supposed to know?! I probably won't return.

    (2)

  • Gina H.

    I do not ordinarily write reviews, I'll often say I will and simply forget but for this place, I just had to!!!! I honestly cannot say enough about this place, I really didn't know what to expect upon arriving since some of the reviews, [although petty], were not very favorable. So where do I start ... We had a party of 35 for my sons 12th birthday out on the patio. I was a tad reluctant to sit outside since it was suppose to be 65 and cloudy however the weather gods were with us and it was now partly cloudy and 68. But that didn't matter since the entire patio's perimeter had heaters up above. The view was pretty darn sweet also since you could look out at the courtyard with the large astro turf area where the kids could all go play on (I guess it's the ice rink in the winter too) ... so now that part is taken care of and every one is seated. The owner comes over and introduces himself then makes sure my 12-year old [b-day boy] was the first to get a ENORMOUS lollipop [non-alcoholic] drink with the dry ice. That was the start to having the other kids wanting one too!! But what a neat touch for these kids seeing those drinks with the dry ice. There eyes were like high beams!!! Thankfully the courtyard was across the way for the kids to run off all the sugar they are about to encounter!! Next, the rest of the crowd ordered their drinks, some ordering cokes & beer where others ordered the ENORMOUS [alcohol] drinks with the dry ice and again, WOW, they were great, I thought they would be too sweet but NOPE, they were honestly GREAT!!! I tried at least 3 of them and not one was a disappointment! Next the appetizers came out, we ordered a little of everything just to try it and the crowd devoured it!!! The flatbreads were amazing and that's saying a lot since I don't often care for flatbread items. Did I mention the wait staff was genuinely friendly and over the top helpful?? I even think food tastes better when the staff is friendly! Next my party decided they wanted to try the actual entrees. The Tuna salad was amazing, the caesar salad was awesome, the lobster roll was terrific, again, I had my reservations after reading the reviews so I had to ask everyone, right? Of the 35 people in attendance, there wasn't a one who didn't say "This place is great" "I love this place" "Wow, thanks for the invite" "I love this dish" "These drinks are #&$*&%^ amazing" "We HAVE TO come back here!!" Etc. etc. Next, we had a clear take out box for all of the kids to go over and get whatever candy they could fill the box with ....talk about happy happy happy!!! The adults were even asking "Can I get a box too" lol. My cousin ended up getting a 30 lb. gummy bear for a special lil girl. Can u imagine a 30 lb gummy bear??? Insane!!! Well, all in all this place was amazing and WE WILL BE BACK!!! It's cute, it's fun and we just all had such a nice time! The ONLY thing that had me dropping my shoulders was, it was a little bit of a challenge locating the place as it's tucked around the bin in the courtyard area, but once folks told us it was right next door to Toby Keith's bar, as well as iFLY skydiving & Fogo De Chao being across the way, we found it. We found out later that the parking garage will lead you right into the place. Maybe the village can help The Sugar Factory with getting some more signage to help locate them because this place is AWESOME!! My party is STILL texting me as I type this review telling me what a great place that was and how did I even hear about it!!! Oddly enough, I had a friend tell me that I just "HAD TO" go there that I would love it!!! Well, he was right, we all LOVED IT!!! Hopefully those coming here will be as fortunate as we were to have had such a great experience! Thank you Mr. Mike Rizzo and your staff. We appreciate your over the top accommodations and all that you did to make our lil guys birthday a HUGE success!!! Gina & Dan Hampton

    (5)

  • Patrice S.

    My friend and I drive 80+ miles from Milwaukee just to try this place. Needless to say, our hopes were for sure set too high &neither of us were impressed. The atmosphere was just plain old stupid. The service was slow and dry, I'm a server so I have a very understanding mind. But, when the waiter doesn't even apologize for taking an extremely long time to retrieve fountain drinks that's an issue. I tipped a standard 20%, he didn't deserve any extra. The goblet drink we ordered was lollipop something or another, it was pretty good and made up a little for the rest of the experience. I don't complain about prices, so I won't start now. No one forces you to buy anything &I don't consider them overpriced because they are accompanied with an experience. Moving on, my friend ordered al a carte; a meatball &cream cheese smashed potatoes. She threw it up within 5 mins of finishing. I had "the other burger", it was weird looking. By weird I mean the meat looked frozen pattyish. needless to say, their skimpy menu for sure looks better on paper than in person. My advice? skip the food!!!!! go for the drinks. I'll probably never be back, this place seems to only be frequented by first times.

    (1)

  • Thomas O.

    Waited a total of 15 mins for a coffee. Blonde girl just ate candy at the register. Finally, someone else came and rang me up. Then, 3 different people came by while I was waiting for them to make my coffee & asked if I was waiting for something. "Oh someone will help you" & they'd walk off. Two girls stood around joking while 1 girl made drinks. RIDICULOUS!!!

    (1)

  • Allan P.

    This place confuses me: the dinner menu pricing is like that of a white-tablecloth restaurant, but the atmosphere is that of Steak n' Shake. WTH with the cheap tables and chairs yet the steak being priced like Capital Grille? The goblet drink was tasty, but as stated previously, way overpriced. At any rate: stop in their candy shop and buy candy, look at the celebrity pics, and then leave. You have plenty of dinner options here at MB Park.

    (1)

  • Erin W.

    If I could give them 0 stars I would. Food was HORRIBLE and hugely overpriced. Staff could not have been ruder. NEVER AGAIN!!

    (1)

  • Meghan M.

    The employees need to get the large lollipops out of their butts. I was initially so excited to celebrate my 23rd birthday at the Sugar Factory. I had been talking about checking it out since it first opened. However, when I came on Saturday evening with a group of seven of my closest friends I was so disappointed. After speaking with the hostess, who "lost our reservation", I asked if there was a chance that we could have one of the large open booths in the back. Instead of apologizing for the inconvenience and finding us a table, she informed me that there wasn't open seating until after midnight, almost TWO HOURS from the actual time. Considering our reservation had already been lost, I started to get extremely frustrated. It was as if the entire staff was 'too above us' to serve us. Instead, we tried to make the best of it by attempting to get our large group a place at the bar. If we had been a group of two or three we might have actually had some success, but since we were a group of seven all wanting to purchase the famous large drinks and appetizers, this was nearly impossible. We waited for about 15 minutes, trying to get the bartenders attention. While standing at a bar, I watched multiple small groups (of three or four) help themselves to tables. The staff was so rude and unhelpful that we left without purchasing a single thing - at that point they didn't deserve our money and they don't deserve yours.

    (1)

  • Phoebe C.

    I can't believe all the 3 stars and lower reviews. I went for Mother's day and I had the absolute best experience there. My waiter Michael, was the nicest waiter I ever had. He knew it was my mother first time so he went over everything with her from the goblet to the dessert. We received our food in timely manner and our drinks were delicious. I have nothing bad to say about this place at all. We spoke to the manager and told her of the excellent service we received. Granted I step on a gummy bear but what can you expect when kids are running around dropping candy on the floor. Yes, staff is responsible for cleaning up but parents play apart of this as well. I love the photo background when walking into the place. The food was terrific!! I will be coming here again. All the staff members were great!!! Keep up the good work.

    (5)

  • Rocky R.

    Went here last night to celebrate my sisters birthday. It was a wed. Night and about 1 degrees a outside so no problem getting in before our reservation. I had read previous reviews so even though I wanted to try the goblet drinks I didn't want to spend the money on one. We both ordered martinis she had the lemon head and I had the cotton candy. The lemon head was just your standard lemon drop martini the glass had too much sugar on it. The cotton candy martini was good I loved the gummy bears and cotton candy they used as garnish. But I felt like both drinks were made kinda weak. Anyways we didn't really see much we liked on the menu so we choose soup and bruschetta. She had the asparagus soup which tasted like butter and wayyyy too much salt with a few pieces of asparagus thrown in ( I def do not recommend it) I had the chicken enchilada soup which I thought was great. I wanted bread but didn't want to ask. The bruschetta was a Greek one with olives and feta cheese it was Good! The bill was 50$ and with tip 60$.. The waitress was great and very helpful. I would go back with my kids, for desert only.

    (3)

  • Sascha M.

    The only reason why I'm giving this place one star is because my sister really enjoyed her drink. If you don't have a reservation for this place don't bother showing up because they will make you feel like you don't need to be there. We sat at the bar and asked about the drinks which we were told only comes in vodka and/or rum which is FALSE. There are no prices on the drink menu and instead of explaining the concept of the restaurant so could buy into it and spend our money she just looked at us and repeated "what do you want to drink". My sister got a goblet drink that was $30 which she enjoyed. The size was decent for the price but the customer service was subpar.

    (1)

  • Mr. R.

    Went on a Tuesday, not crowded but asked if I had a reservation? Service was good, they are attentive and prompt. The menu is lack luster, not many options, over priced drinks, but they are good. I had the pork chops, they were great, nice portion size. Sugar heads and kids will love this place the most.

    (3)

  • Steph D.

    WAY WAY over priced for what you get. ARE YOU ON THE MAG MILE?, or because you have pictures of 'movie stars' you can charge 30.00 for a drink? + tip and tax. Do they give you 4oz of wine for 11.00? (house) Whole place is a nightmare, the crowd is getting pretty nasty too. Impolite and know one knows where to sit, when to sit, where the line is (why is there a line?) people yell at you if you take a chair they are not using, 'What are in the drinks, you ask?' I don't think anyone really knows, staff doesn't that is for sure. You want to pay good money and get good service and food in Rosemont, go to Gibson's or Morton's, that is worth paying for. Unless you really want to see some pict of Hollywood, I personally don't care, care about food, service and quality and kindness.

    (1)

  • Roberta B.

    The food was good. The atmosphere wasn't really my scene but at least now I know. The drinks were good and cute. Anne at the front desk was helpful and Dave came around and checked on us several times. This Resturant is for the young and trendy. I am a bit to old but I am glad I went. Hot wings were great.

    (3)

  • Dani B.

    Very slow service. The place was practically empty and it took 15 minutes before someone came and took our drink order. The drink menu has no prices listed, and only specialty drinks are listed. We ordered chicken tenders and fries and they tasted worse than frozen chicken tenders from Walmart. There was a weird aftertaste. I had to send them back. The fries were super salty. My girlfriend ordered a specialty chocolate martini and it was so strong she could not finish it. My vodka cranberry, that came in an extra small glass, was also too strong to enjoy it.

    (1)

  • Sharain L.

    Took my friend for her BIRTHDAY! She raved about it because she had visited the location in Vegas & NYC. .. food was pricey.. 5 little hot wings for $11.00 Drinks was pricey $30.00 and my friend had to send their drinks back 3x to get it made properly and service wasn't at its best

    (2)

  • Demetrius W.

    This is the type of place that is fun when you're with a group. I had a blast even though the music was pretty crappy. The drinks are really tasty. I had a Red Velvet Martini and it tasted just like a cake except with a nice little kick. Unfortunately that sucker set me back $14.00! That's expensive and yes they do have $30.00 drinks but they are huge and are meant to be shared with others. I have to say all the drinks I had were delicious. I wouldn't want to come here without a group of friends though.

    (4)

  • Sarah J.

    The food took over an hour to get to our table. They took my brothers order completely wrong. By the time everyone was done eating, my brother still hadn't got his dish. We just asked for his to go. Not the best experience here.

    (1)

  • miguel u.

    A must go to place. The drinks are huge, so you can split between two people and the food is awesome. I had pasta and I loved the Alfredo sauce!

    (5)

  • Christina C.

    Service is the worst. We were told 30 minute wait for lunch time for 3 people, so we waited at the bar and had a cocktail. Looking around the dining area- there were at least 4 tables open the ENTIRE time. Also-- every single booth was available as well. So what were we waiting for? I went up to check the status- hostess was exceptionally rude. One bartender during the day which was probably not the smartest, but also not many people ordering cocktails. We ordered a mimosa (they ran out of orange juice... Who runs out of orange juice?? So they made it with pineapple juice instead) and 2 cocktails (martini and a grape drink) and it literally took over 20 minutes for her to make them. She wasn't busy whatsoever. It was mind boggling. Lunch: after being seated we were hesitant to order food at different times because of such the long wait. So we ordered everything at once. We ordered about 5 apps to split... Took over 35 minutes. Then ordered dessert. All in all... About a 3 hour experience. Ridiculous! Staff needs to be efficiently trained. Need to be more customer friendly.

    (1)

  • Belia N.

    Great drinks, I don't know why people complain about the price the drinks are worth the price they're a good size for the price!

    (5)

  • yesenia a.

    I wish it was possible to give a place negative stars because I don't believe tv ha place should get any stars. 1) our party of 8 was placed at two tables meant for two people even though there were parts is the place that were completely empty. 2) our waitress, Tanya, couldn't answer any of our questions on her first round. Abe kept having to go back and check. 3) she didn't bring us enough of anything. Utensils, cups, and plates. We had to keep asking the bus boy for plates, water, etc. 4) the next pace looks like a dump. I think they thought because they have a few chandeliers and pictures of famous people it will take them far but that wasn't the case at all. Everything was dirty from our table to the carpet. 5) you are better off spending your money on better food at other restaurants. Don't waste your time or money here. 6) I think it's pretty shady they don't tell you how much their drinks cost nor is there a description of what the drink is. You get a picture and a name. Seriously, do t waste your time there. The customer service is terrible.

    (1)

  • Charles G.

    Where do I start? Made reservations and arrived 15 minutes early and still waited and hour to be seated. Music/DJ was so loud (as loud as any nightclub) that you practically had to yell just to speak to the person you came with, drinks we over rated and food was subpar. This place is truly meant for a college crowd or the younger adults. Sorry but I can't see myself ever dining at this establishment in the future. I gave it only one star, if I could give it less I would. I do get the concept but it's poorly executed!

    (1)

  • Danielle D.

    Food is standard nothing fancy about it but the drinks are to die for. Everyone brags about this place I'm assuming they just go for the drinks bcuz the food was overpriced but okay.

    (3)

  • Peter S.

    Went here with my my of 5 and another family of four. Everything was great. Server, Ray was excellent and very friendly. Manager, young male, came over to the table and asked how things were several times. Food was average but no different than most family casual restaurants. Prices were high but you pay for the atmosphere and I'm ok with that as long as everyone has a great time. Cool drinks for adults and kids. After dinner it took 30 minutes to get a couple milk shakes. We really didn't mind because we were having a good time. The manager walks to our table and said he gave 10% off because it took so long for dessert. I told him not to worry as they were busy yet they still remained friendly and visible. He kept thanking us for being so friendly... Not sure why but I think he appreciated that we weren't putting pressure on our server. Out of nowhere, the HOST comes to our table and says she needs us to leave because we've been there too long!!! Not once did we complain on how long it took for dinner or dessert. We had a 2 year old and 5 month old....didn't she think we wanted to leave on a Monday Night! We got up and left. We still took care of our server because he was great. Other than the rude host everything else was a 5 star. This place won't make it long if people like her work there. Too many places in Chicagoland area to go that we won't be insulted!

    (1)

  • Celia N.

    Great place, believe me but just the prices are a bit high. We ordered 2 drinks and well that was it because it already cost us $35. I would go there again but like I said the only thing that is making me change my mind is the prices. So if you got money and want to spend it left and right this place is for you. As for the drinks we got, I thought they were very delicious.Staff seems to be very friendly and came by often to ask if we had any questions or wanted to order more.

    (3)

  • John M.

    It's some place to go once and say you've been there. VERY expensive for what you get. Our server was certainly NOT a people person, no personality, not helpful to enhance our experience at all. The food arrived lukewarm to cool and had to be sent back. The goblet type drinks that are on the website are $19 without alcohol and $30 with alcohol (5 shots according to the server) my daughter and her friend enjoyed the show ... they pour dry ice at the table so it smokes and bubbles but said she wouldn't order it again. We were celebrating my daughters Sweet 16, when I asked if they had any birthday desserts our server said " you can order any dessert you want and for $4 more we will add a sparkler" .... really ?!?, for the prices you are paying they can't give a scoop of ice cream ??? Candy store is small but has the usual fare gummy type items, etc. $12 /pound unless you want a different container then it's more. Parking says $13 when you enter but they do validate the ticket (one small blessing). All in all like I said , somewhere to go once. Definitely won't return.

    (2)

  • Melissa D.

    The grand opening was such a let down. It was advertised that there was free admission to the party, and Kylie Jenner would be there. People were waiting hours outside in the cold including myself. People took off of work and school to come to this. The only people that were let in had connections or "looked good". We were waiting in line for hours. They should have been a barricade with more Security. Once she got there, people were running like crazy and security did NOTHING. We stayed in line to reserve our spot. Then Secuirty told us to go in front of Sugar Factory. So we waited in an unorganized line. Then they told us she left, and we had to leave. I am extremely disappointed with your service. I will not be going back there.

    (1)

  • Veronica P.

    I would consider self to be an lover of sweets but drinks here are on the edge of being to sweet! Wouldn't order another one. Would like a better menu describing drink & including prices. The food was very blah. The atmosphere was very loud at 11pm on a Saturday. There was a DJ but what was odd was that it was set up as a restaurant with the feel of a club however you were sitting at a table screaming at your friends. Not my cup of tea

    (2)

  • Erin H.

    The drinks were very cool and fun, but the food itself was not good and very dry. Also, although the desserts are good, they are very pricey.

    (2)

  • Beth M.

    I made a reservation on Open table, so that I could get my points. We had a reservation at 5:15 for 5 People. The hostess wanted us all to be there before we were sat, but we asked if we could sit down since we were the only ones in there. She agreed and gave a big booth in the restaurant. Our waitress was very nice and gave great discriptions about the drinks. I would agree with some other yelpers that since the drinks had no descriptions it was kinda hard to really order a drink. You kind had to use your best judgment. But before hand I had gone online and knew I wanted to try the Peanut Butter, Banana Chocolate Martini! It was really good. If you are a fan of smores or chocolate covered strawberries, I would highly recommend those drinks as well! We decided to stick with appetizers and we got the flatbread pizzas, and the fried mac n cheese. Everything that came was hot and delicious. I could definitly see this place for girls night, or for a drink before going out to dinner. Really any occasion! The place was very clean and the decor made me think of Seredipity out of New York. Cute Candy Shop Decor. I will be back and would recommend this place to anyone that is looking for a different place to eat or drink. We had a very fun night at this restaurant, music was good too!

    (4)

  • angela r.

    it ,,the drink is soo good and good enough for 2 !!! And the waitress was soo nice and they sat us down real quick no wait !

    (5)

  • Parveen R.

    Never again!!! I went there for my birthday. horrible choice. my friends were like all the stars go there, so you may want to try it. I was like OK. I like trying new things. Went on a Sunday night, very very very crowded to the point where you barely have any room to breath. (not exaggerating) mostly all the tables are touching each other. 1st: I ordered the sugar factory burger- it was burned to the point it was just all black- YUCK!!!- don't poison me if i am a customer. 2nd: Ordered bruchetta and chicken tenders- DISGUSTING! both items had fruit flies on them.- to me bugs are bugs and have no place to be in my food- especially if I am paying so much to eat there. I told manager and he was like, the door was open that's why- REALLY! you couldn't buy a fly glue strip trap that catches all the flies so they don't land on your customers food. INCONSIDERATE! 3rd: Drinks- pictures look nice, no prices, no description??? (waiters didn't know what was in drinks) weird!!! Told manager all this and he didn't care. he was like I am sorry this happened. and than he acted like he had to go somewhere and was in a rush. not cool!!! Goodness at least care a little, especially when your customers are spending so much money to have a good time and not be stressed out. NEVER AGAIN!!! Unless they find a way to keep the bugs out and get better management!

    (1)

  • Laura P.

    The girl at the front was very rude to start off. When I called to get directions they hung up on me and when I got there she was just nasty. The wait was crazy we waited an hour an a half after they told me an hour. Then when I went to ask how much longer they told me another half an hour to an hour. Never said anything to anyone that was waiting. I don't know how the food was here we didn't even eat here, I had to small kids with me. If you are going to go make reservations and call first you still were waiting over an hour to get seated.

    (1)

  • Krystal L.

    I've heard about Sugar Factory from other city locations so I was excited to finally hear one opened in Chicago. We checked out this place for lunch so it wasn't very busy, no wait at all. The menu prices for food were not bad. $10 for a 4 cheese grilled cheese and fries. We didn't order any alcohol drinks but we did look at menu. Lots of fun, unique signature drinks but no prices for drinks on the menu. We ordered a coke and you get a small 8oz bottle, refills not included. My friend ordered the red velvet pancakes they come with no sides. She added a side of bacon (3 pieces) for an extra $4. They didn't really taste like red velvet, just normal pancakes. This place isn't as big as I thought it was going to be. Tables are very close to each other in a small room connected to the candy store.

    (3)

  • Hanna S.

    I haven't even eaten here yet and I'm already giving them a bad review! We reserved a table for 7 for 3:00 on Sunday the 18th. We reserved it last week. So I called a few days before to confirm it, and the host says sorry I don't see your name on it. I was like what? We reserved it last week, and he kept looking and looking and nothing! He then proceeded to tell me call back at 430 when there's more staff because I can't help you! Are you kidding?? My friend called at 430 no answer!! She called like 3 times! What is that? I find out that our reservation time changed to 1:00 pm for some odd reason! Very annoying! I'm scared to even try this place knowing the customer service sucks already.! To be continued......

    (1)

  • Nisha T.

    The Sugar Factory was not what we expected, the service was really crappy. We had 1030p reservations and didnt get seated until close to 11:30p. Then we had to keep grabbing the waitress for stuff, our orders were wrong. and it took like an hour for the food to come out. That wouldn't have been so bad if we had drinks. We waited FOREVER for drinks. I will try it again because I didnt get to really have the full experience with the big ol drinks but I will not be planning a whole weekend around it, as we did this time...The vibe was nice, the waiting around sucked a bit.

    (3)

  • Kim B.

    I was definitely expecting a different experience here. The vibe was great! All the candy was soooooo pretty..... The food on the other hand was a DISASTER..... Our only appetizer was the Fried macaroni and cheese... Which we received to our table cold inside... It tasted as though they took it out of the freezer, no taste at all. The goblet drinks were pretty to look at but for nearly 30$ i expected more of a punch!!! I had the salmon which was great!!! The flavor was great and the temperature was great which is why i have the experience 2 stars....but my spinach was luke warm, everyone else also had problems with the temperature of their fries, pasta, and spinach... On a positive note DAVE really tried to make our experience positive. He accommodated us with seating, he gave us shots at the end of our meal, and he pleasantly took our food returns and gave them back to us HOT as requested... Big UPs TO DAVE... The place is nicely decorated, well lit.... But i dont think we'll drive this distance for a mediocre dining experience!!!!

    (2)

  • Kendal K.

    I had the best time at Sugar Factory for my birthday! The service was amazing and the food was delicious!

    (5)

  • Kristine K.

    The first time I visited the sugar factory was in Vegas and I had such a great experience! However, after visiting this location I was a little disappointed. Although the service was great they were all out of ICED TEA and there lobster roll (which my husband and I went there for) I ordered a grape crush cocktail that was tasty but lacked booze! Hoping that this was just some random fluke !

    (3)

  • Marie C.

    We walk in to have dinner. The hostess POINTS us to a table that was about 2.5 ft in diameter. We walk over and sit for about five minutes. No water no service nothing. Finally the manager asks if we've been helped. We say no he brings us waters and leave. I get up and explain to the hostess we would like a different table. She says it'll be twenty minutes which was totally fine. I start shopping for candy for my niece. There were little kids running around and then I notice all the inappropriate candies they are selling. A CANDY G STRING. PLAY BOY POPS. A CANDY gentleman thong. Completely inappropriate for a restaurant that appeals to kids. I was disgusted. My boyfriend is walking around with me when the same manager that poured us our water asked him to take his hat off. In any case this would be fine but we look around and a handful of other people have hats on. My boyfriend asked why he only asked him and he points to a "dress code" that was a mile long. The only issue was that with everyone else wearing articles that violated the dress code why point us out. When we brought it to the managers attention of all the other people with hats he shrugs it off and gives us attitude and sorry excuses. CAN YOU SAY RACIST?! Needless to say I will never step foot in this establishment again.

    (1)

  • Jenn K.

    I came here on Sunday. Service was ok and the food was bland. I paid $10 for a non alcoholic martini that arrived half way through my meal. Meh I'll see how it is in a few months.

    (2)

  • L. Danovia ..

    I have been to Sugar Factory twice in three days. I love the concept, the drinks, the food and the service. Most importantly, I dont have to go to vegas for a Sugar Factory fix. Make sure you try a Barbie, the Red Velvet martini and the mini burgers. ALL ARE TO DIE FOR.

    (5)

  • Fendi F.

    This place is the worst everybody in this place is stupid b very careful check for cockroaches in the food

    (1)

  • SeQuitia S.

    Went as a surprise and the customer service is entirely so rude, not welcoming at all. They could never give off the experience of the Las Vegas location. They should just offer a drive thru, so you can pull up for a drink and not have to waste your breath or loose your Joy dealing with the Host or staff. #LearnHowToBeSweetLikeYourProduct Not a Sugar Toad!

    (1)

  • Christina K.

    Great new place in Rosemont. Cool concept to bring to chicago, food was good, desert was amazing, and the candy store is so cool with lot to buy... The staff was friendly and attentive. Great place to bring family or friends night out. I will be going back for sure!! Thumbs up!!!!

    (5)

  • Emily C.

    I was REALLY excited to go to Sugar Factory for my birthday and made reservations almost a month in advance. I love candy, I love cute cocktails, I love chandeliers, it was like this place was made for me. But the actual experience, was just....weird. When we arrived, the hostess was "gone" and a girl at the register was checking in people with reservations. She told us she was waiting for the hostess, but when she came back, we'd be seated. So we waited a few minutes, thought about getting candy, but the line wrapped around the whole store and only one girl was working so that was out of the question. We waited maybe 20 minutes, and then I went back to the employee to ask a question, and she realized she had completely forgotten about us and sat us down. The décor was unimpressive and not cohesive. It felt like a knock-off of a chain that you would see in a small town, not a popular, edgy establishment. The lights were bright, the music was loud, the décor was eclectic - it was like a combination of an old fashioned soda fountain, a club, and a TGI Fridays. The food was good! We got the mushroom flatbread, which was not what I necessarily expected (It wasn't flat, but more of a thick pizza crust), but it was absolutely delicious. And we got the Fluffernut milkshake which was without a doubt the most amazing I've ever had. I would actually go all the way back for just that. SO GOOD. I was most disappointed in drinks. First of all, the cocktail menu has pics of all the drinks, which is nice, but it has no description of them at all! And there is like, 20 cocktails all listed on one side of the menu and the back was blank, so they would have had room for better descriptions. Even online there were basic descriptions of the drinks, which helped me make my decision. I chose the Raspberry Sin. Online, the description says there is a "fluffy white cloud" floating on top and pictures a fresh raspberry. Mine came looking completely un-appetizing with what was clearly the end of a redi-wip container haphazardly sprayed on top in a pathetic "s" shape and no raspberry. I had to stir in the fake whipped cream into the drink before I could even drink it because it looked so gross. And was $14. I've had MUCH better $14 cocktails in the city. I didn't order another. We didn't end up eating dinner there because I was just annoyed, so went across the street to Horbrauhause for our actual meal.

    (2)

  • D F.

    I gave this place one star because I did not know how to give it no stars. Good place to come if your a member of walking dead, just looking for calories or have no palate! Came for brunch. They could not accommodate my party with a larger table because they were fully reserved. 2.5 hours later, place was still dead. Service was awful and food disastrous. Drinks are not great. I can imagine this place being okay if you want to stop by after club or night of drinking, because by then, hopefully, you will be so drunk you will not remember the experience.

    (1)

  • Matt S.

    Service can be iffy but we came at a real busy time. Food was great and I was surprised it came in a timely fashion for how busy it was. A bit loud though.

    (3)

  • Valerie G.

    Joined my friend in checking this place out. Huge drink selection and they all sound amazing but it's also very expensive. They even gave us a heads up that if we didn't like the drink when we tried it there's nothing they could do about it. Mmmkay? Cool. Luckily the drinks were ok. We also ordered the chicken fingers and mac and cheese. I had the fingers and let me say for what I paid I don't think it was worth it. It was all very expensive and honestly I don't think the quality of food and beverage justified the price. I get that you might be paying for the atmosphere too and maybe it's not my kind of atmosphere considering how loud it was. I do have to admit the service was great, very fast. The only downside for me was that everything was crazy expensive. Not worth it to me but I could definitely see why others enjoy the restaurant. Did I mention it was overpriced?

    (4)

  • Desiree B.

    I'm giving the sugar factory 4 stars because I didn't try the food when I visited. A star for the drink, a star for the dessert, a star for the atmosphere and a star for the service! My fiancé and I enjoyed ourselves here!! The candy store is so huge and lit up and the candy is fresh!!!! We mainly came for dessert and drinks!! The Goblets taste amazing and are cute and fun to drink. However for $30 they should allow you to substitute for other things (i.e. tequila, rum) but either way everything was enjoyable. The music is super loud and club like but its in the Entertainment district of Rosemont so that wasn't a surprise. Visit the Sugar factory for a very different experience.

    (4)

  • Anuj A.

    The experience was nice but otherwise you have to be ready to spend money for things that you just had to settle with. The way the goblet drinks looked was neat but otherwise very overpriced especially when we practically had no options for dinner. The menu was not very accommodating for vegetarians/vegans. The service could have been much better. We waited 15-20 min even after our reservation time and we only had the choice of sitting outside. Luckily the weather was nice or it would just made everything worse. It was disappointing to drive out there and find out that there was practically nothing to eat for those that don't even eat eggs. The pasta that my friend ordered was incorrect as well because it was severed with Alfredo sauce instead of creamy tomato. The only way I would go back is if they were to adapt some of the options to make things vegan as they do in other locations. The lack of prices on the drinks menu was not good either.

    (2)

  • Julian H.

    Made a reservation arrived on the time but the hostess had written down the wrong time the service was terrible and our waitress wasn't knowledgeable about anything the kitchen closed early due to business being slow and we weren't informed of that until we sat down .......DRINKS ARE WAY TO OVERPRICED I understand it's it's a sugar factory but I would like to taste my alcohol instead of KOOL AID if I'm paying 40 bucks for one goblet drink I expect to at least feel a tiny buzz......it's extremely to loud and the tables are literally 3 inches from each other ...... one blow pop size lollipop was 28 dollars I would have to say I'm extremely disappointed and I won't b returning

    (1)

  • Kelly O.

    food was ok but way overpriced. goblet was too sweet. waitress didn't know anything. BUT if you don't mind your waitress writing her number down on your check when you're clearly out with your S/O, then this is the perfect restaurant for you.

    (2)

  • joe r.

    5 Stars for the food for the price it really is good, 5 stars for the drinks they are fun and different 1 star for their processes, we made a reservation a month in advance for my sisters birthday and they did not have a table for us for over 30mins of the reservation time, on top of that did not even offer her desert or anything, the waiting area is in the candy store side and is very cramped, they do not have a system of pagers or texting your phone when your table is ready so it's horrible to wait, overall try it once maybe go early but management is key and they have none.

    (2)

  • Sheila R.

    Horrible service! Our server was extremely slow, and very unattentive! Took over 3 hours for burgers, drinks and dessert. Had to hunt someone down for our bill. The goblets although cool and fun, $24 for a virgin drink is just ridiculous! And there are no descriptions or prices on the drinks! Your ordering blind. I feel this is on purpose! Don't know many people who get their child a $24 drink. The Burger was good. But being blindsided with such outrageous drink prices, left me soured. This along with the horrible service, made my experience less than desirable. The decor is very cool and I think if the service was better and the drink menu more informative my whole experience would of been much better. As for the candy they sell, beware.... super pricey! And nothing there justifies the price. Inexpensive sugar candy, nothing special. But me and my friend bought a couple of bags of candy and it was $170. We were stunned at the register! Again, just sugar candy. Suckers, gummy candy, ect. Left feeling ripped off.

    (1)

  • Briana P.

    I absolutely love the ambiance of this place! I felt like a kid in a candy store. I went for the first time with a friend. We sat directly at the bar and we had the large fish bowl drinks. The bartenders were nice, but not very attentive. The reason being is that we had to wait 20 minutes just to get the bill, because no bartender was around. The drinks were very good, but way to much and the price was very high. I think they would of been better if we were in a large group and sharing drinks, so you didn't have to drink the same flavor for too long. After a while the drink just became way to sweet and way to filling. I am definitely interested in going back again, hopefully my next visit will be different.

    (3)

  • steph e.

    Not impressed at all...service could be much better ..the crowd not my type of crowd. Waited 3 hrs to get a seat..we didn't wait of course because we figured being that it was so packed wasn't going to happen. so we ended watching a movie by the time our movie ended our seats were available. .not a good impression.. what really ticked me off i made reservations and they couldn't find my name in the system!!!! Terrible place

    (1)

  • Hanna B.

    I love this place. Especially since I have been to their Vegas location so I was super excited when they moved to Rosemont. Food is good, but I remember different items on the menu from my Vegas location. Service was great and my kids enjoy going there. Its a great place for girls night out too.

    (5)

  • Dani S.

    This place was just...OKAY.....the drinks are over priced and so is the food. $12 for some damn flat bread and $30 bucks for a goblet drink. I literally just left the place and I must say the staff was very inattentive and very slow to respond. Our waitress shorted us on our damn change lol. She came back to the table and said "oh you guys over paid". I had to laugh and tell her we didnt over pay we've been waiting for our change for 15mins. She then brings us a dollar less than what we were suppose to have. Lol ok whatever keep the damn dollar if it means that much to you lady....I dont think I'll ever go there again....actually I'm quite sure I wont.

    (2)

  • Bob M.

    This place is a restaurant and bar first and a VERY EXPENSIVE candy store with prices that are way off what it is worth. The restaurant for my child and I was $38 for 2 $10 salads and one milkshake divided into 2 ($12). Plus tip. Heather, our server was very nice. The front door host insisted we needed a reservation. I looked around at the tables and there were 8 empty tables. She looked again and it seemed one opened up!! The candy store: They have serve yourself containers that cost $11.95 per pound. The fact that there is no scale raised our bill to $16.00. Once you have mixed candy..it is non-returnable. The fact was there were no signs telling customers how much candy was nor that filling a box is $22. They have these sequined suckers costing $22 that work in Vegas, but in Rosemont? Really?? In short: VERY EXPENSIVE FOOD AND CANDY and the vibe I get is if it works in Las Vegas, Sugar Factory will work anywhere NOT!

    (2)

  • Jen J.

    I had the caramel macchiato martini and my friend had the s'more martini and we both shared the chocolate cake. The drinks were delicious as well as the cake. We finished the night with creamy shots which were also delicious. The drinks were not strong and it was way overpriced but the atmosphere was nice. Definitely a place worth checking out but not a regular go to place to chill after work.

    (3)

  • Luke d.

    Just finished my vanilla latte and my stomach hurst. Never had such reaction to vanilla latte :(

    (1)

  • Annasstasha C.

    I came here with two of my girlfriends for lunch after shopping at the fashion outlets across the street. We arrived and it was packed already. We ordered lunch and an alcoholic fish bowl. The food was not great, but I would go back for the drinks and shakes.

    (2)

  • Abigail S.

    Don't know what the hype is about this place... Long story short, went here for lunch with my little niece and nephew's. Service was awful, its slow and crappy. Our waiter pretty much just gave us our food and was never to be seen again only up until we asked for our bill. And on top of that food and drinks were way over priced for what you get. Definitely not worth it.

    (1)

  • Christina M.

    I was so excited to visit this place when I heard they brought it to Chicago! Every time I go to Las Vegas this is the FIRST STOP every time. However, walking into this place, I was very disappointed. The wait for a regular table was 45minutes otherwise we could sit at a high-top table right away. Big mistake sitting in the high-top table...it was extremely uncomfortable not to mention they had a cart next to my seat that had extra water and condiments as well as used plates....not the most pleasant thing to be sitting next to. Our server was far from pleasant she looked/seem extremely agitated and over worked. Not taking the time to ask if we need anything, or explaining anything on the menu especially since we said it was our first time there. We ordered the mini burgers and Mac n Cheese bites....food would of been great had it been done right...the burgers were bright red when we had asked for well done...and the mac n cheese bites were dried out...The place itself looks nice but its EXTREMELY loud you can barely hear the person your sitting with. Between the tvs the music and the customers. just seems like a very congested place to be. i probably wont be returning to this place. I only reason i gave this place even two stars was primarily cause they did a great job mimicking the layout of the same place in Vegas and had great candy. Words of advice for the owners/managers of this establishment. your staff should be WAY MORE WECLOMING and INFORMING. They shouldnt look like they are forced to be there and should know much more about Customer Service. This place is suppose to be fun and enjoyable..its not ed debvics im not paying to be treated like rudely

    (2)

  • Flavious J.

    I had high expectations of this place and i was extremely disappointed the minute i walked thru the door. It was jammed packed and out of order. The service was terrible. Staff had major attitude. We had reservations and still had to wait 20 minutes. It looked like a tourist attraction. Very unorganized. Extremely overpriced and very expensive. Drinks were pretty to look at but weak. We had appetizers...not impressed at all. I will never ever come back to this place. My portion of the bill was $38 for a drink and a half....i shared a damn drink and still paid that much. Ridiculous.

    (1)

  • Candace M.

    I'd give it 0 stars if possible; however, the decor is cute. The drinks are watered down, expensive and gross. The food tastes like fast food. The only thing this place has is ambiance.

    (1)

  • Jaska G.

    It would be great to have a Sugar Factory actually located inside of Chicago. I can't understand why they chose to be located in a suburb when they would have made tons more money being downtown chicago

    (1)

  • Mindy B.

    Very disorganized, poor customer service, expensive menu, dirty glasses and dirty fabric napkin, average tasting food that arrived at different times. Don't waste your time or money. Go to Hala Kahiki for much better drinks and Oberweis for better ice cream!

    (1)

  • Sabrina M.

    Tried calling 3 hours ahead of arriving to book a reservation. I called multiple times and couldn't get through, every time I would call I got an automated prompt about calling back later to try and make a reservation. We get there and there's an hour wait. The first thing the man at the door asked us, was if we had a reservation. We said no and he gave us a weird look and pointed us to the host stand. It felt like a "oh you don't have a reservation? Good luck getting in!".The host asked us again if we had a reservation and we said no. I told her how I tried calling and she completely ignored what I said and very rudely said "45 minutes to an hour do you wanna wait?". We made the trip out there so obviously we were going to wait. We got in after about 30 minutes. The put us at the second table, which was half way in the restaurant and half way in the walk way. Not to mention it was up against the door where there's a backdrop to take pictures on the outside. The table was ice cold since it was against the door and there was barely any room to sit without being on top of the person behind you. We were freezing the entire time we were there. There should definitely NOT be tables there! We ordered two of the goblet drinks. One with alcohol and one with out. $20 for the drink that didn't even taste good and had no alcohol in it was pretty ridiculous. The $30 drink with alcohol wasn't that great either. The food was mediocre at best. The chicken was poor quality in the rigatoni pasta. The bill was well over $100. We barely saw our server, which was annoying cause after sitting at an ice cold table freezing for 45 minutes, we just wanted to leave. I would definitely suggest going somewhere like Cheesecake Factory for better service,food and drinks!

    (1)

  • Cindy M.

    This facility is not up to code with the standards set by the Americans with disabilities act (ADA) there were tables with occupants blocking handicap accessible doors. This is illegal and should be fixed.

    (1)

  • Dana K.

    I expected the candy to be pricey, but HOLY COW...I took 4 kids, each got the smallest tin available and it cost me $65 for about $10 worth of candy. Kids loved it and had fun, but it's so expensive I'd avoid it like the plague.

    (1)

  • David S.

    I have been to the one in Vegas before for drinks so decided to come and eat too once this location opened up. Had the berry goblet which was ok pretty sweet and sour. Our server was nice and helpful with the menu. I ordered chicken tortilla soup which was so tasteless and disappointing. Girlfriend had a burger and wasn't pleased with the bread they used. I had the sausage flatbread which was awful, you can tell they use cheap crappy sausage with no taste and the dough was real thick for a flatbread. I would return again but no way I would eat here again, only for drinks.

    (3)

  • Veronica N.

    Could I leave zero stars please? I've been trying to book a party, which would be at least 3000 dollars, for over two weeks now. First no one answers the phone. Second, emails are rarely returned. Forget about anyone calling you back. I finally had to go in there and still nothing was accomplished. You don't want my business? I don't think they even have anyone that is in charge of events. The person who is supposed to be in touch with me never returns my phone calls. Terrible.

    (1)

  • Jillian F.

    Nice place, very busy, loud okay customer service. Attended a large party that had pre arranged food choices. The appetizers were great yet they wouldn't bring more to accommodate the amount of people at all and the main course family style dinner was horrible. For the amount of people who reserved and had seats the amount of food was ridiculous. They served the two weak side dishes on the same size plates as the ones we had for our meal. Yet had a giant plate of partially inedible pork something and dry strange chicken that not one server knew if it contained peanuts or not. What was even more strange was when we asked for more to accommodate the rest of our table the server said no. No one refilled our water it took ten minutes for our drinks yet we were next to a bar. Shameful treatment for such a large pre reserved party.the manager looking staff did nothing but clear things away seeming like we needed to go although our time was not over. I will not being going back or recommending. OVER RATED & DOWNTOWN PRICES. Oh and the green beans were like rubber. Also served cold mashed potatoes. Really? Shame on you.

    (2)

  • Kristina E.

    Terrible experience. I went to their grand opening and it was an extremely poorly planned event. I arrived early and there was already a line. There were many people waiting the to cold to see Kylie Jenner and later Nick Cannon. I was told on the phone that doors opened at 4:30 and no reservations were being taken. 4:30 rolled around, then 5:00 and no one was let it. I was told they weren't letting us in because Kylie wasn't there yet. She showed up at 5:30, the line completely dispersed, and it turned out that the only way you were allowed inside was with a reservation (which they weren't taking) or if you were "on the list". We waited in the freezing cold for hours for no reason with no chance to get inside the restaurant. VERY disappointed and will not be returning to this establishment.

    (1)

  • Amy P.

    Tried a few of the drinks. Personal favorite is the root beer float cocktail. I definitely want to go back and try the desserts some time- they sound amazing. Great service, atmosphere as well as food and drink presentation.

    (4)

  • Jenn J.

    To start off, it was my best friends 24th birthday after reading such mixed reviews we decided to give it a try. I don't ever write reviews but decided I had to this time. My best friend & I are foodies & enjoy a delicious drink & don't mind spending money if it's worth it ! Why else work so hard but to enjoy?! Anyways Unfortunately we hated it & couldn't get out of there fast enough. 1. The music was extremely loud to the point where your sitting right next to each other & still have no clue what the other said. 2. The drinks looked amazing on the menu but had absolutely no explanation as to what was in each of them. My best friend ordered the lollipop passion goblet, she said she liked it but I could tell she wasn't impressed I personally did not like it so I ordered a peace, love & harmonie cocktail per the waiter's suggestion it was so awkward tasting I sent it back the manager suggested a strawberry basil margarita & again i could not take more than one sip @ this point I didn't care for a drink.. Not to mention our IDs were never checked which we didn't care because we assumed we must look in our 20s but we noticed a table of 8 all who looked extremely young all which did not have there IDs checked which is probably why this place is so packed. 3. There was nothing special about the food it was just mediocre. We will not be returning & will recommend all my friends not waste their time or money here.

    (1)

  • Tiffany F.

    Went here this past weekend for dessert and it was really good. We went on a Saturday night so it was definitely packed having just opened, however we were seated within 5 minutes of walking in. We ordered the Berry Sundae for 2, it took about 15/20 minutes to get it (i think our waitress forgot to put it in). Once we received it we noticed it was missing the vanilla cake bites, but we really didn't feel like waiting longer to have it sent back so we ate it as is. I will be going back to try the food soon. Overall good experience, they are rarely new so hopefully the longer they are open the little kinks will work themselves out.

    (3)

  • Adri P.

    Eh. It was a nice place, food was good. Service failed. It took almost 15mins for the server to take my tables order. Food came out pretty quickly, when we were done it took another 15mins to get the check. We would look around and made it clear we were ready to leave but I guess no one but your server will come to the table to help. Oh well. maybe next time will be better.

    (3)

  • Pierre Y.

    Don't go here for the food, you'll be sadly dissapointed. But for a drink or desert it's a nice experience. Wait staff is as friendly as they can be considering they seem over worked. Been here on two occassions and the frieds I got with my burger the first time were just plain disgusting. Second time I got the pork chop which wasn't too bad, just not great. Go for the Goblets or Desert after going elsewhere for dinner. Also expect a huge wait time or make a reservation.

    (3)

  • Janice W.

    Not sure if this review even deserves a single star, but.... My boyfriend & I visited Sugar Factory a couple weeks ago . Let me tell you, don't be fooled by the hype or trendy look of this restaurant. For one, I have no idea how the hostesses even got jobs here, because they know nothing about hospitality or making anyone feel welcome. We made reservations ahead of time since we were celebrating my birthday, & on our way there we called them to confirm we were going to be 5 minutes late. A male reassured us that it was no problem, and once we got there, the hosts did not even greet us. Hosting to those ladies is having customers wait 5-10 minutes at the stand ( even though there are about 5 more hosts or workers crowded by the cashier/ice cream bar) & check us in without even a welcome or hint of friendliness. Once checked in, the hosts told us we were "late" even though we walked in 3 minutes after our reservation and they have a 15 minute extension time... So waiting another, 20-30 minutes the grumpy host led us to a extended half booth/half table which was filled with customers. The seating was very awkward since everyone was so close together, we could hear the people next to us conversations, and it just felt unpleasant. The menu dropped at the end of our table (not handed out) was very small, vague, and unappealing. Music was extremely loud, felt like I was shouting to my boyfriend. Server greeted us immediately however, by that time we had lost interest in eating there. Instead we decided to go to Bogart's in Muvico and I couldn't have been more pleased. Despite Kylie Jenner promoting this place, and their funky signature drinks, I think this place is a total shit hole. Don't waste your time.

    (1)

  • Natalie S.

    if i could give this place negative stars, i would. WORST place ever, food is awful, SERVICE is AWFUL! the management, AWFUL... such a waste of time, and I'm so upset that we decided to have my party here. NEVER ever plan a party here, they will RIP you and everyone in your party off! the party planner is a bimbo that has NO IDEA what she is doing, and she'd probably one of the RUSET human beings I've ever had to deal with! oh, and if you do decide to have a party here, never ever let them talk you into doing FAMILY STYLE! HAHAHAHAH what a JOKE! family style, usually means, you pay an outrageous price PER person, and they basically feed you until you tell them to stop.. NOPE, not here... they give you TINY portions, and they refuse to bring out more food. sooo... whatever their version of family style means, I'm not really certain, but they should be embarrassed of themselves! also, someone brought in a cake for us, *AS A GIFT!*-- we didn't even cut it, took some pictures of it and that's it, put it away.. they actually CHARGED US for bringing it in, even though none of it was consumed! I hope this business FAILS miserably here, and they actually put a business that treats their customers with some decency in this location!

    (1)

  • Diane H.

    Not only is everything very expensive ($3 for an 8oz bottle of diet coke) and they dont list drink prices on the menu but they charged me a 3 % convienence fee for using my credit card. No where on the menu or did the waiter tell me this when he gave me the bill. I noticed it at the bottom of my receipt the next day. My siter in law shopped in the store after and sure enough she got charged the same fee and they did not bother to mention it there either. I have tried calling them to discuss this numerous times and they not only dont answer the phone, they dont return your message either. Very unprofessional and shady--will not go back!

    (1)

  • LaToya T.

    I don't l know where to begin. This place is so unorganized. They tried to sit 7 adult women at a table that was made for 4 children. The staff kept ignoring us when we were trying to get their attention. The bartender in the back by the area near the DJ Booth was the nastiest waitress/bartender I've ever encountered. I witness her in front of the manager tell a group of Women to shut up & she went on to say Fck all u, Fck all you people and still continue working. The food was horrible and the drinks were even worse. I paid 33 bucks for a goblet drink that was full of juice. I didn't even have a buzz when I left. I will NEVER EVER patronize this place again. The only person that tried to make the situations better was Jerry our waiter. He was very nice & very apologetic. He's too good to be employed at The Sugar Factory Chicago. This place doesn't even deserve a star. This place gets 5 thumbs down!!!!

    (1)

  • Erika H.

    Was a little hesitant going here because of reading the reviews...but our experience was pretty great! Went here on a Thursday night, made a reservation the day before and was able to get in right away (even 15 mins earlier). The hostess asked if it was our first time (it was) & gave us some recommendations. I expected the water that was already on the table to be warm but it was ice cold and was refilled for us immediately after finishing one. Our waiter was amazing & very attentive. My boyfriend ordered the root beer float cocktail and I ordered the sexual chocolate. Our waiter told me that the sexual chocolate was not his fave, glad he was honest! The drinks were decent size, you could deff taste the alcohol in them. We then ordered the cookie jar sundae for two expecting it to be way smaller than expected! We were in shock, three baseball size scoops of ice cream, mounds of cookies and chocolate and caramel sauce! Deff worth the price but we could hardly finnish it! Our bill came to $39 for the two drinks and ice cream, I expected this. Next time though we will be getting a small portion of the ice cream.

    (4)

  • Erika H.

    I do not know how to even begin to describe what was one of the worst restaurant experiences of my life. The "host" told us that at 7pm, they were not taking in any more walk-ins for a table that night, but that the 2 of us can grab seats at the bar. Right. No one was leaving the bar. We asked someone else about a table by the window that had seating for two and they said we can sit. The waitress, who was very nice but looked extremely scared, asked if we had checked in with the host. For whatever reason, whether she could not find the host or because they were just sick of us, they allowed us to sit. Our water glasses stunk of chlorine. I know that chlorine is used in the dishwasher for bacteria and germs. I get it, and I appreciate it, but I don't like to actually drink it. We had the waitress bring us new ones, and those smelled even worse. We asked the wonderful bus boy if he had any plastic cups and he brought us 2 kiddie cups with dinosaurs on it, and that is the only reason this review gets 2 stars instead of one. The food was mediocre, and overpriced for sure. Maybe the location of this place is cursed because the restaurant that was located there previously, Opa, was also horrid. I think I'm just done with any eatery in Mb Financial Park, which is too bad since I live 10 minutes away.

    (2)

  • Stephanie Z.

    I was planning a birthday party there for a friend unfortunately do to circumstances we had to cancel. The only reason I have given2 stars is because of Brooke one of the amazing event planners, she is excellent at her job and a people person. As for the rest of the staff the only word they know is NO. During the planning process they said their baker did cakes and they sell them. When the venue for the party I was planning became a home based affair I still wanted to give them the business of purchasing the cake and they told me point blank only if you have your party here. I am so disappointed in this place. I wanted to do gift bags still use some of their decorations and pay for a cake. My money is not good enough to spend because my event is not there. The drinks are amazing the food is good but the employees for the exception of Brooke are just snobs. It's really sad because they are new and trendy and most of you will find this out for yourself the poor service. All I wanted to do was spend money and I was DENIED! Just my personal thoughts.

    (2)

  • Dana A.

    Worst service ever. We were a bunch of 17 year olds coming here after a school dance and we had made our reservations months ago. Because you can't have reservations for a large group, we had our group split up into 2 groups of 8 and one group of 4. Once we got here, the group of 4 got in with no problem but our other two groups were turned away because apparently it's corporate policy not to let anyone without a legal adult accompanying them in after 9:00. Unfortunately, we were NEVER informed of this with any of our reservations or, contrary to what the "manager" said, on the website. She claimed it was there but never once was able to show us on the website where that was, and it's because it isn't on the website. When we brought up that some of our friends were already let in, they had nothing to tell us but it was corporate policy and somebody must have make a mistake before. We kept bringing up to them that although it was corporate policy, it isn't stated anywhere online (including with a google search) and even when we mentioned when we made our reservations that we were going to a high school dance, it was ignored. Even after all of that, they brushed us aside because we were just teenagers and clearly not important enough for our concern, and they also threatened to kick us out. We were completely relaxed and making educated points (that were being ignored) yet they refused to acknowledge any issue on their part. The woman who claimed to be the manager when we asked to speak to whoever there was the most in charge actually wasn't and was instead trying to screw us over because we were younger than them. They may have been older, but I can prove to you that we are a hell of a lot more intelligent. Never come here, I strongly urge you against it due to their awful customer service and mistreatment.

    (1)

  • Billzz N.

    Beautiful place, everyone was so friendly and nice. The candy selection is ridiculously awesome, the staff is awesome. The bartenders are amazing, the drinks incredible. I had so much fun, can't wait to come back.

    (5)

  • Kori M.

    over hyped, ridiculously pricy drinks. Food was made in a microwave. Please pass on this place. It's just unnessicerry.

    (1)

  • Arielle S.

    The drinks where good got a lot of candy. They have all kinds of fruitie candies. I don't know how the food is but yes I'll go back

    (5)

  • Veronica G.

    I had came with my two friends to celebrate my sisters birthday. It was busy, which I did not mind waiting. For some reason I was expecting the candy area to be bigger or more grand. I had looked look online and what I seen in person was different. Must of the candy bins on the wall were empty. That was not appealing, that alone took away some of the magic I was hoping to capture. We finally got seated, yay! We were seated outside but squished and we sat next to this potted plant or bush. Through out the night we kept swatting bugs away. All of us ordered the other burger. A lot of the stuff on the menu was over priced just a bit. 18 buck spaghetti? We get our burgers. The buger meat were frozen patties. And we had two Huge wedges of tomatos. It was a plain burger pretty much with half a tomato which had to be ate separately. Are water was refilled once , They were served in these long narrow milk pint jug. The waiter came to take our order and give us our bill pretty much. I guess not seeing him throughout was made up for with a rubber duckie we got at the end. Hahaha. I will not come back to eat here because the food was awful and wait staff was mediocre. Just not worth my money. Sugar factory is a great concept but just not for me.

    (3)

  • Food C.

    Good place to go for a birthday. Drinks are big overpriced and lack liquor. It was fun and a great twist on alcoholic beverages- but I wouldn't order the goblet again. $30 for theatrics I guess.

    (3)

  • Ewa R.

    I wish there was a 0 stars button! On March 7th we had a birthday party reservation for a party of 12. The reservations were made a month in advance and confirmed right before the party. Our reservations were for 1030 and we were told to not be late OR ELSE we would lose our spot. We arrived 20 minutes early and waited around. Around 1115 we asked hostess how long until our table was ready, her response was an eye roll along with "it's going to be a long time." I never saw the inside of Sugar Factory but I did see plenty of people using their hands to grab candy from the containers. Gross.

    (1)

  • Aisha K.

    If you go there you should keep in mind that it is about the whole experience. Our hostess was rude we requested to move to another empty table and she told us it would be a 30 minute wait. But I asked a manager and he said it was no problem. Our waiter was very attentive and pleasant. The food was overall okay. It was pretty much your standard American fare. The drinks were good and strong. The goblet drinks have five shots in it with dry ice for a smoke effect. So if you are into drinking it's perfect. The atmosphere is fun and they have a candy shop in the front. The couture pops are expensive but cute. Overall the experience was okay.

    (3)

  • Kristy B.

    From the decor and all the raving I have heard about how high-end and beautiful this place is, my friend and I were sorely disappointed. Here's the story behind our almost-experience. We came to the Sugar Factory to join my friend's sister at a private party. From everything I heard about this place, it seemed like an A-lister type of place. On social media, there are always pictures and promotions for it. It looked trendy and fun. I wanted to see if they lived up to the hype. We had just gotten to the Entertainment District and wanted to check it out. We walked up to the bouncer and told him we were meeting up with the party. We gave him the name of the party and everything. He turned us away and said that we weren't on the list. Want to hear the funny part? HE DIDN'T EVEN HAVE A LIST. He just folded his arms and turned us away. Meanwhile, we went to another bar while calling my friend's sister and telling her we got turned away. She insisted that we go back and that she would meet us by the door. After 30 minutes at another place, we figured we'd go back and try again. There was already a different bouncer there, who let us in once he saw that her sister was waiting for us inside, motioning us to come in. When we walked in, we were overwhelmed. The place was HUGE. The entryway had a candy store in it. There were also kids there, which confused me. Kids in a bar?? It looked like a cross between a celebrity's walk-in closet and Willy Wonka's factory. To the left was the entrance into the main part of the bar, which was dark with lots of neon and flourescent lights. Oh and we ran into Bouncer #1 while we were in there and gave him a smug little victory smile. There really weren't too many guys there, from what I can tell. There were just older women there, which is fine, but I thought I'd see a mix of ladies and men, older and younger. All I knew was that it was WAY too crowded there and there was just way too much going on. From what I could see, there was no dance floor, but there were swarms of people everywhere. Just chaos. What was funny is that there seemed to be a manager there, but he really wasn't doing anything but standing there, throwing darting glances at the staff and new guests walking in. The drinks themselves looked colorful and cute, but the prices definitely were not...ranging from $20-30 per drink. That's when my friend and I decided to leave while we had the chance. So instead of ordering drinks and trying to fit in at this bougie place, we went next door to Toby Keith's and had a great time. It was just a weird experience here and we could tell that it wasn't our type of place. They seem to be either a) understaffed b) not managed properly or c) a combination of both a and b. The whole experience just reeked of pretentious people and a rude staff. If I would have wanted to spend that kind of money for an experience, I'd want to make sure it was at a place that was worth my money. I honestly think they probably just had a very strong marketing team that built up a lot of hype behind this place, but unfortunately it didn't live up to all the talk. Moral of the story: When considering this place - don't.

    (1)

  • Tina G.

    Went to Sugar Factory for one of the stops of my cousin's bachelorette party. First, I had scheduled a reservation for our group probably a month before, and I kind of expect a table to be ready when we arrive.. We get there on time, but yet we had to wait about 15-20 min for our table still? Are you kidding me? I might as well have not done a reservation. To top it off, I had to go ask if our table was ready, the lady did not come to our group. The drinks are very overpriced. I ordered the PEACE, LOVE & HARMONIE cocktail and it didn't even have the little candy decor on it. I paid about $15 for this one small drink..I should have just got a goblet for the price. Also, I don't even think there was liquor in it.. We finally got seated and our group ordered some food. Big mistake. The chicken was absolutely disgusting. I could taste how it was frozen. Everything was mediocre at best, and once again a rip off. Our waitress only came to our table once too. Only thing I actually like about the place was the design inside, it was very pretty.

    (2)

  • Zuella M.

    My first time there for a friend's bday party...and it was fabulous. The staff treated us so nice, regardless of how intoxicated my friends were. They made the experience fun and definitely gave me ideas for future party planning!!! The food was excellent - beef medallions, green beans, caesar salad, potatoes, bruschetta, mini cheeseburgers... everything cooked perfect!!! I recommend this place to everybody!

    (5)

  • Marie R.

    I always go to the Sugar Factory in Vegas, because, well, it's VEGAS. The one in Rosemont -- just not working! It's dirty, sticky, OBNOXIOUSLY loud, bad service, bad managerial staff...bad everything! I'll stick to the one in Vegas.

    (1)

  • Natalie R.

    Sugar Factory does not want to last in Rosemont. DO NOT, I repeat, DO NOT EVER book a party here. Our party had 35 people. They made over $1000 before beverages. We got about 2 plates of chicken, maybe 2 plates of beef (that looked absolutely grotesque), 2 plates of cold green beans, 2 plates of mashed potatoes. I didn't even see an appetizer, so I can't even comment on what those might have looked like or tasted like. They refused to bring out more food or tables because they were told 28 people were definitely coming, not 35. Seriously? People have responsibilities and don't always know if they can make it to a party until the day of. You would think they would be a little more accommodating considering they are new to the area, and they already have awful reviews. The "party planner" ...some blonde, WHAT A JOKE YOU WERE; Sugar Factory, reconsider who you have hosting large groups, they are supposed to be nice, helpful, make sure the event goes smoothly for the sake of the restaurant they are representing. Instead this girl was totally content with having an attitude and pointing and talking about our party right in front of us, what a B she was. When she was confronted about talking about she actually replied with, "what did I say?" SERIOUSLY? So, you didn't even try to act like it was not true. Yeah, we were not happy, obviously. This place sucks. I will NEVER recommend Sugar Factory to ANYONE, all 35 of us will give you a bad name, however, you are already managing this all by yourselves. You ruined the start of the Bachelorette's night that was supposed to be perfect. Her family members were all upset that people were still hungry, guests at the party felt like they were ripped off. Good to know you can care less the patrons coming to your establishment. Hope the next place that takes this location is actually nice. :)

    (1)

  • L B.

    Loved my first Sugar Factory experience in Vegas. So.... when it opened up in Rosemont I was stoked. Went on one of their first nights and had an okay experience. The decor inside is nice and the drinks are good (you are paying 30 dollars for a drink that smokes and has candy in it.) However, the hostesses didn't even look our way when we walked in because they were all too busy chatting. I decided to reserve this place for my birthday, but wanted to clarify some things based on other YELP reviews about bigger groups The girl on the phone was so RUDE! She basically told me if my whole party isn't on time, we can't be seated. Okay, fine. Then I asked about the "time limit" and she told me the table is only reserved for 2 hours. I said that it's for a group of 7 and it's for my birthday so we'll probably want more time.... which she said "sorry, not possible" with the worst attitude. Do you even care about peoples business? Apparently not with that customer service. I told her I would be calling back to cancel my reservation and all she said was "Kay Bye." I won't be having my birthday ruined here and won't be coming back again.

    (1)

  • Delightful D.

    Good times and drinks are delish. I think martinis are more for your money but u must get one goblet. Didnt try much food cuz I see reviews and dont like to get disappointed. But mac n cheese bites are great, hot wings are just ok. Goblet energy bear is awesome and bubba bubba martini wow. Love. Service wasn't so attentive but whateva there has been worse. I was a lil upset because last call was at ten even though closing time was midnight. I was told closing time depends on how busy the night is going hmmm never heard that lol. So a lil weird when it comes to last call for food and alcohol but drinks are great if u feel like spending the money and are in the area.

    (3)

  • Senada I.

    Heard a lot about this place and thought would be great but it was just ok. The drinks are very pricey. Wouldn't go back

    (2)

  • Jessica G.

    This place is a epic fail. It's not very clean. The food is terrible. And the prices are ridiculous. Never never again. The website was very misleading and nothing like it actually is. And the hostess maribel or Marisol is very rude and unprofessional and mumbles on the phone. The ambiance is terrible. The music was so outdated and loud. Such a disappointment.

    (1)

  • Paula H.

    This review is for the ice cream counter, not the sit down side. I am very appreciative of the excellent customer service we received for a friend with allergies. While they were perfectly clear that their establishment is cross-contaminated with nuts and peanuts, they had just opened a new ice cream drum and my friend begged for a milk shake. The very nice ladies re-washed the blender and scoop in very hot water and opened a new chocolate syrup container. They informed my friend that he should not have any sprinkles, and brought the milk shake out to him to avoid any confusion. If you ask me or the very nice ladies, my friend should not be taking these risks. But considering that it is his decision to live life on the edge, the extent to which these guys went to minimize the risk was extraordinary.

    (5)

  • Myboyzandme D.

    I assume people go for the huge drink that smokes, I really enjoyed that. The food was decent, but I traveled really far to try this place, and it just wasn't worth the drive. The candy store is extremely expensive and I have a candy store closer to home that sells the exact same candy for half the price. Sugar factory is 14.98/ lb... Yikes!

    (3)

  • Alena K.

    We stopped I'm for a drink and even though it was packed and the wait was over an hour we got lucky when someone left the bar area and we for seats within 3 min! The place is cute with nice decor and a. Ice bar. Bartenders were super attentive. The drink took forever to drink although at the end it was frozen and took a long time to melt enough to finish drinking it. The drink are super sugary Con: Towards 9pm a younger 21 year old crowd walked in who were acting like they were in a club. It was odd because it's a sit down restaurant with a bar right there and then all of a sudden there were 30 people standing shoulder to shoulder ordering shots. Overall, this is a place you check out once for fun!

    (4)

  • Joe R.

    Sugar Factory is as every review clearly states a one and done type of business. The hostesses (all 6 of them it seemed like) are clearly inexperienced, and pretty rude. We got to the restaurant 15 minutes early (since their website has such strict reservations policies of not having your party completely checked in, you forfeit your reservation). So we showed up extra early to avoid any issues, we were told to wait for the other two individuals part of our group, that were waiting to get I.D. (No issues with that!) Minutes later we have our whole party ready, we are now told it's a 15 minute wait from the same hostess. Really? Was awfully confused how a business can be so strict on reservations, and then not even honor any reservation!?!? After stating the issue with this, we were then seated minutes later. We ordered a berry bliss goblet I believe it was called and the other couple had beers and French fries. The berry bliss had stunning presentation, tasted pretty good also. (was told this was the most popular drink). However, I do not feel this drink is worth the $32.00. The other couple stated the fries were good since that's all they ordered. Our server was prompt, and had a great sense of humor! No complaints there. The DJ played good music, the whole time we stayed, upbeat club music. All in all, prepare for an expensive night, even for just one drink and be prepared to deal with some issues once you arrive trying to get seated. Fun to say we did it, however I do not see us returning to the Sugar Factory anytime soon.

    (2)

  • Lotoyus H.

    Here with my daughter 10 years old & 2 girlfriend. We were brought here by the hype! The dry iced, smoky drinks get a A for presentation. We ordered the Mac & cheese balls, they were ok. I ordered the jalapeño cheeseburger, not worth the mention. It was nothing spectacular at all. So maybe the chefs need to go back to creativity flavor board to get my rave review. My table mates ordered jalapeño burger & the lobster roll, feedback, food was OK. The drinks are big, pretty & strong for the most part. Shareable 64oz for roughly $30. My daughter really enjoyed the candy store! I'm sure I'll bring her back

    (2)

  • Sarah V.

    This place is perfect if you're illiterate. Since the drink menu doesn't have descriptions OR prices, you can just say "ooooo" and point to the prettiest one. Honestly, it must have been a combination of the never ending Kardashian slide show and the fact that it looks like an old school diner with chandeliers that really got to me. It was obvious that the food was going to be terrible and the options were limited so we just ordered a few drinks and appetizers. $22 for virgin drink that tasted like Hawaiian Punch, and $11 for a virgin chocolate martini (the "chocolatini" was pretty good though). The fried Mac n Cheese was disappointing (not that I had high expectations in the first place) and I was just really glad there was a restaurant will real food just next door. Oh and their lollipops look more like sex toys than candy.

    (1)

  • MoMo K.

    I didn't get anything, but honestly as much as these reviews are bad, my friends had a good time here. I was actually against my friend who wanted to go here because I read the Yelp Reviews... and $30 for a drink! Holy cow. But I learned that the $30 drink is enough for 4 people and it's about $8 per person [my friends just wanted to go here to see the how the drinks are made... and that cool fog that comes out was enough to make them happy]. The waiter was very kind to our group and explained every single drink on their menu from memory. Good guy, wish I remembered his name. Also, their was a huge festival that was going on outside and that made our entire experience more fun. We even got free lollipops, and they had a booth set up outside that sold drinks for $4 which was cheaper then inside! My friends only realized it after and wished they went to the booth instead. Anyways, if you come here, look out for the sugar factory booth! 3 stars because it's a one time experience thing, I don't see us going back here again due to prices. They do fireworks at 9:30 in Rosemont every Thursday, in case you want to stick around and watch that.

    (3)

  • Samantha C.

    We came here around 4:30PM on a Thursday for snacks & such; we had a great experience! We truly enjoyed our chocolate martinis - try the Mint Chocolate one! We also tried the Ocean Blue Goblet. The waiter poured the liquid over the dry ice at our table which looked so cool. We tried the very rich chocolate milkshake and the dark chocolate fondue, as well. The dark chocolate was spectacular. Our waiter was spectacular, I wish I could remember his name! This place is not cheap by any means but it was fun :) If you ever have a big birthday party and want to dine here, you can get a sundae with 24 scoops of ice cream for $99 ;) Feeds 8-10! A lot of people review this place badly but I don't see why! We are from out of town and have never tried a place like this before but we really enjoyed it. The decor is amazing!

    (5)

  • Lisa S.

    Definitely worth the "experience" for a special event but nothing more than that. I got the spiders sliders as my entree and the buns were incredibly stale. It was my sisters birthday so I would have to say the best thing we got was one of the ice cream Sundaes the sparkler candle was fun which is an additional $4.

    (3)

  • Heidi B.

    Let's be honest the name sells itself. I was nearby and wanted to stop in and see what all the reality stars are talking about. I did not go for food. I thought it was only a candy store and bar. My husband and I say at the bar and ordered a few drinks. I was happy that the bartender came over to explain the drink and food menus. The ocean blue goblet was very good and had cute gummy sharks in it....sort of a Jimmy B look! I had a glass of champagne-can never go wrong with that! The Carmel macchiato martini tastes exactly like a drink from Starbucks. The food looked really good and the prices were very reasonable. I would like to sit in the dining area next time. The bartenders were there and available if we had questions but they didn't seem to excited about telling us more about the restaurant/bar/candy store. I stopped by the candy shop after drinks. The candies and the layout were very cute but the prices were a little high. If you're in the mood for a $26 lollipop-this is the place to go!! Clean bar, great drinks, but the service was only ok. I'm not sure I'm in a rush to go back.

    (3)

  • S W.

    Sooooo this place is nice for a night out with the girls , the drinks are yummy a little over priced but its fine if you order a few, the food I would just stick with appetizers need I say more ...... Overall cool place to hang out with friends

    (3)

  • Rob W.

    I was with my sixteen year-old niece and fourteen year-old nephew on the way to see a movie at Muvico and wanted to catch lunch at one of the adjacent restaurants. Now most of the places there really cater to adults who can drink, so when I saw this place had a relatively basic menu, I thought this would be a good option. We arrived around 1PM on a Friday afternoon and while many tables were occupied, there was still a good amount of room to sit down. The movie we were going to see started in less than an hour and not having been to this restaurant before, we didn't try out any of the adventurous look drinks, nor did we browse in the candy shop, all of which look interesting. We kept it pretty basic for the sake of getting to the movie on time; my nephew and I ordered cheeseburgers and my niece ordered an Italian flatbread pizza. Between the three of us, my niece got the best meal - she was pretty satisfied with her order. My nephew and I were OK with our burgers, though we both ordered them "medium rare", they came out more on the "medium" side. Fries were good. Our server was nice and attentive. The food was a little slow to come out - probably more of a kitchen issue than server oversight. I'd try it again just to see what all the craze is about with the drinks (though the markup on those drinks is huge). The ice cream parlor décor is cool, but I too do wish they would kill the video segments especially the Kardashian krap - they're about 2-3 minutes long so if you're at the place for a half an hour, you get pretty tired of them pretty quickly.

    (3)

  • Erica N.

    Very nice establishment. Two friends and I visited on July 21 for a dinner get together. We sat outside and had the double pleasure of the live music concert happening in the plaza. I ordered the wings and a side of brussel sprouts and mashed potatoes. Both sides were $5. The wings and potatoes were excellent. The sprouts were ok the combination of onions and bacon was not my favorite. Both friends opted for the waffle dish and were not overly impressed. They both sampled from my plate. To drink I shared the lollipop goblet. Yummy to the core and I'm usually not one for coconut or rum. We easily could of had one each. Overall fun atmosphere and good service. Other things: Red carpet set up as you enter so you and your friends can take lots of selfies Small women's bathroom, I believe only 3 stalls so be prepared Valet parking was our option as the garage was full. Not too bad only $10

    (4)

  • Ed A.

    It's like reality TV had a candy eating disorder. Kardashian graffiti fills the walls, lined with receptacles filled with all manner of chocolate and gummy treats suiting every description and taste. It serves two kinds customers at different times of the day. In the daytime, it's for those whose purpose in life is escaping into a sugar and chocolate covered world of delight. And, in the evening, it's for those who have lost touch with reality and want to feel at home. I will say that it seems to satisfy all its customers. Everyone seemed to be enjoying themselves. I stopped in to get some candy for my nephews and nieces. They should be able to maintain their sugar high for the next four months, at least. I envy them.

    (3)

  • Trish L.

    I went here on a Saturday night. They wait was like an hour and a half. And their was no room At the bar in the inside. But it was a lot of space outside bar. They were very busy. We ordered a goblet drink to split. It was very good! The drink menu doesn't have the price. So ask first if you are on a budget. I ordered the macaroni cheese bites which was okay. Nothing to brag about. The bartender was cool. And let us try a lollipop shot. It taste just like a "grown up" lollipop ;-)

    (4)

  • Cheryl R.

    Sour Apple Lolly was delicious! Not as "sexy" as the goblet drinks, but it tasted better. Spaghetti & Meatball was good as was flatbread. Fried Mac & Cheese was surprisingly tasty. Fun place to go for the novelty of it. Not a regular kind of spot.

    (3)

  • Noelia L.

    We had an amazing time. I truly don't understand why this place gets so many bad reviews. We arrived about 15 minutes early and were seated on time not a moment after. Our waiter was fabulous & explained the prices of goblets and description of each liquor in each one. The hot wings were great and so were the mini burgers. It was my girlfriends birthday and the manager even came over and brought us sum ducks. Didn't really understand the links w ducks but she loved it. Great service and our experience was great.

    (5)

  • Kristina K.

    Hm....I am so confused by this place. My friend and I went out to the entertainment district this past weekend and saw the Sugar factory and said sure why not? It was around 10 PM and all the places had lines at the door. We waited and froze for about 30 mins before we got in. We thought the place was going to be a lounge of some sort and it wasnt. Its a sit down place with the weirdest decor and the loudest music.(now you see why i am confused?) The tables give you the impression of a bad 60s diner. There are a ton of mirrors everywhere, even ceiling. Its a bit spooky. My favorite part is the gigantic pictures of celebrities holding lolipops. I really dont want to keep up with the kardashians while I am out drinking, trying to forget them and Niki Minaj. Oh the terror! Anyway we had eaten at this point but we were intrigued by the crazy martinis everybody was getting. We got the drink menu and there were alot of gorgeous pictures. I am not sure SF knows but adults can read and there are some of us that do want to know whats in the pretty bowl. None of the drinks had any explanations at all. Afraid of allergies I went for what I know, an old fashioned. We did try some of the candy when we were by the front area and they were pretty good. I believe it was a pound for 11 dollars or so The employees of the joint were filling out the candy right in front of the customers. I cant decide whether that is a marketing strategy or very unprofessional but it worked on me. I bought some chocolate. And i am confused by the 3% convinience fee. Is that legal? The bartenders did not even mention that to me. Had i known i would have used cash. Either way, I dont care for the place. Its so weird. I feel like all the pedos would hang out in the joint. Possibly to drool over a picture of Arianna Grande with a lollipop.

    (1)

  • Erica B.

    Fun place. Fun setting and fun theme. Be prepared to spend some $$ Those goblets that have dry ice don't have a lot of alcohol in them and are over $30 each!! The smaller desert martinis are standard city martini price and are a little more bang for your buck! Great place for a date or a girls night out. Fun for celebrations like birthday parties because they have fun sparklers they put in your desert ($4 each)! I would recommend checking this place out. On your way out you can even buy a bunch of candy!!

    (3)

  • Reginice C.

    Party of 8. I give the waiter 5 stars; he was very entertaining and knowledgable of the menu (basically recited the entire drink menu off the top). The burger was pretty good and I had sautéed mushrooms and spinach which was good as well. I tasted a sip of the Gummy worms goblet drink and it was delightful. Lost of stars comes from two things: A. My meal was $10, but the ridiculous gratuity charge brought my bill to $17.5...75%?! My cousins had the same problem with their bills. Still waiting for someone to explain... B. Someone I believe to be one of the managers (had an earpiece in) asked my Uncle to remove his hat. This is understandable if it is the restaurant's dress code, but our problem was that we observed 3 others with hats on and he only spoke to one of the gentleman after catching us eyeing the guy and him, wondering if he was going to say something to him as well. I guess my Uncle had too much of an urban look to him... With all being said; I most likely won't return to the Sugar Factory.

    (2)

  • H R.

    The music was like a night club and way too loud. The bus boys came more often to the table than the waitress. Our drinks came 15 minutes after our appetizers. The food tasted like it was frozen/freezer burn. For just drinks this place is great. For a 8 year old birthday this place is great. For a giant ice cream that costs $100 this place is great. For over priced candy this place is great. I'm not kidding when i say i got a small box of jelly beans and gummy bears and a few Lolly pop sticks cost me $65. By the candy shop side there is a fake red carpet where you can take pictures of your friends. It's cute. I get it. But it's by the entrance/exit and was so highly congested we couldn't leave for almost 5 minutes because of people taking pictures. We ended up being there from 6-9:30 because of the crazy unorganized chaos. My verdict? I would never go back. Once was more than enough. Not my kind of place. Also more than half our party had stomach problems the rest of the night and the next day and it started maybe an hour after we ate there. The ones that got sick all ate the same appetizers so makes ya wonder.

    (2)

  • Susan M.

    BRUTAL experience from start to finish...we arrived and I let them know we were there to celebrate a birthday. The drink list does not have prices...because the drinks are so overpriced you would not order one if they were listed. There are no descriptions on the drink menu either. No beer or wine mentioned..we ordered and there was a nasty hair in my daughters pizza. She received a new one and it remained on the bill....then when we ordered a birthday cake and inquired about a candle for the $9 piece of cake...I was told a candle would be $4! You can to enter and exit in the candy store which is adorable but must be the most overpriced candy I have ever seen....

    (1)

  • Ruth R.

    Awesome place! It's literally the adult version of a kid in a candy store. We haven't tried the food, so I can't comment on the quality of it, although everything that was being served to people looked out of this world yummy. We had their goblets. Soooooo good! I love that the idea of candy infused alcoholic drinks exist like they do here. We had the energy bear that has a red bull and gummy bears in it that absorb the liquor (seriously genius!) and the white gummi that had gummy worms in it, which was just as delicious. It's $30 for a 60oz, which is expensive but I think it's mostly because of the dry ice they put in them for the smoke- which looked amazing when he was making ours. Plus, you can definitely have just one to share. They're huge. The front store is a room with floor to ceiling tubes filled with all kinds of chocolates and candies and it's like you died and went to sugar heaven.

    (5)

  • Hexx M.

    Arrived on Sunday with NO reservations, was told they were booked, but went to sit at the outside bar which is first come first serve. The bugglebum martini tasted exactly like Hubba Bubba bubble gum. The bartender was quick, nice and very informative. Got the fried Mac N Cheese which was good but could have benefited from a sharper cheddar. Don't get me wrong it was good, but thought it would have been better with a cheesier/sharper taste. "The other burger" was execelent, fantastic flavor but could have used a bit more seasoning or "kick"-if you like a good clean burger this was perfect. Their "goblet" drinks were good and perfectly sized for 2 - totally worth the price! Am looking forward to going back to try the rest of their menu!

    (5)

  • Rachel T.

    My sisters and I decided to give this place a try last Friday night. We made a reservation a couple days before and were seated right away. The Mai tai goblet was good (beware: goblets are $30 , claim to have six shots, and they do not list prices on the menu). We just had appetizers to share. Wings are mediocre, meatball is okay, Mac and cheese ball are good as long as you eat it with the bacon jam, do not get the fries (nothing special, and disappointing considering i would eat any french fry). Best part were the mini burgers. Service was really great! I was surprised to see a kid's party taking place on the patio. I think this place would be better if kids weren't allowed after a certain time. Very overpriced!

    (3)

  • Brianna L.

    Couldn't have asked for a sweeter 28th birthday! We were a party of 7. And our waiter took AWESOME care of us. I'm almost positive his name was Herb or something along those lines. The place is super LOUD so its kind of hard to hear. For the drinks: We ordered a white gummi goblet. Every.single.candy flavored martini (plus a few more rounds), a grape crush, a bloody mary, and a smores martini. Holy moly are the drinks deeeelicious! I want to go back just for the alcohol alone. For the food: 2-standard burgers 1-Other burger minus the onions. I loved this burger the cheese made the whole thing 1-thw burger with the special sauce. 2-filets. The greenbeans were crisp, fresh tasty (I ate my cousins), the tators were good, but nothing fancy, the filet (my cousins said could've been bigger for the price) 1- pork chops. I don't eat really eat pork so I can't say, but everyone who had a bite said they were the juiciest best tasting chops they'd ever had! *the did get one order wrong. I'm guessing due to the loud music. It wasnt a big deal tho. They took it back and brought out the correct one. For desert: They ordered the cookie jar, I didn't ge the lights turned down, BUT I did get a sparkler! Hahah the ice cream was deeeelicious, but the chocolate chip tasted salty to me (only to me tho, oddd) There was also an order of crepes ordered, but I didn't have any of those. I have not a single clue what the bill was. If I knew how much the drinks were I could probably tell ya. It was a fun, delicious, buzz filled experience. Cant wait to go back for more diabetes drinks lol.

    (4)

  • Asia C.

    I was prepared for an okay time based on the reviews. I was not prepared for a nearly 30 minute wait even though I made a reservation on a Saturday night. NOT OKAY. I had the LOLLIPOP PASSION Goblet. It was good. I believe I paid approx. $26. I kept reading about the drinks not having enough alcohol. Well, I scooped most of my ice out, so I was able to feel the "8" shots. Lol. I will only go again for the experience and/or with a group & I'll most likely share a goblet because I was unable to finish mine alone. I'm not too keen on trying the food. As far as the ambiance, the decor is cute. It's like a fancy diner w/a bar inside. It was loud the Saturday night I went. Nothing intimate about it at all. Again, good for groups, families, cute birthdays & maybe drinks at the bar.

    (3)

  • Joy C.

    I have been dreading to try this place because I have been reading the reviews but, as usual, my daughter wins. I went here with my kids (because it is the "in thing" with teen agers), on a Saturday around 5pm. We were seated outside immediately but everything else after this just went downhill:( We ordered "the other burger", hot wings, smashed potaoes flatbread, lollipop goblet, and the chocolate cookie jar milkshake. The food was okay, nothing extraordinary that will make me go back. The lollipop drink was basically what we went there for, is very, very, very sweet. One server gave us the goblet with lots of ice...... About 15 minutes later and because I've asked twice about when they will actually pour the drink in the goblet because the ice were already melting, they finally poured the sweet drink. Nobody gave us napkins nor check if we had enough napkins, nor check if we needed anything. To top it all off, my son's milkshake came way after we have finished eating already! Really?! At least I'm done with this place. I've brought my kids, they've had their sugar fix.... but we are never going back.

    (2)

  • MissAshley M.

    This place is named very appropriately as there is literally sugar everywhere! The ambiance is cute, although it feels like a shrine to the Kardashians, which is either a good or bad thing depending on who you ask. The Goblets are pretty cool to look at thanks to the dry ice, but didn't do much for me in terms of getting a buzz. I had a burger and hot wings which were both pretty good, but nothing that I couldn't get at the local pub. Overall this is a nice place to experience with friends.

    (3)

  • Alphonso V.

    My experience at the Sugar Factory started with waiting to be seated. 2 of my party were a few minutes late and although the place was practically empty we were told to stand in the lobby by the girl at counter. This must be her first job because she looked 14 years old. You come in via the candy store that resides next to the restaurant. Its a medium size cansy store with a lot of sugary type chewy candies. Not so much chocolate. We finally get seated. Time to order. The drinks look good but are very expensive but it's my daughters birthday so what the heck. They taste good. The drinks can be ordered with or without alcohol and I saw several children drinking what looked like cocktails. Ordered the food. The food was okay, not bad and nothing to brag about either. The atmosphere is very teeny and very girl oriented and if that's your taste then you probably will love this place. Lots of photos of celebrities on the walls and music playing the whole time. Very much like a nightclub atmosphere. At the end of the day, my daughter loved it. I won't be back unless she asks me to take her again though....lol!

    (4)

  • Hans L.

    I read reviews that it was good food and bad service so I decided to check this place out. I made reservation for 5 at 8pm on Sunday. Came here early around 720pm coz I know it's going to be busy. We were seated in 5 minutes. It wasn't that busy. We ordered 2 Goblets, banana split and chocolate cake. The servings are huge. The Goblets were $30 each I I think it's pricy but it was damn good! The banana split was $13 and it had 5 scoops. Not bad. Chocolate cake was good for at least 3 people and it was $9. Very good! Not too sweet and not rich in chocolate. Just right. Service was fast! Less than 5 minutes we got all of our orders. I asked for extra plates and got it in less than 30 seconds.

    (5)

  • Jaws G.

    Had dinner with a friend recently as part of a group. Our menu was a family style assortment that included: Fried Macaroni and Cheese (with Tomato Bacon Jam) Mini Burgers Chicken and Waffles sandwich 4 Cheese Flatbread Italian Sausage Flatbread Sugar Factory's World-Famous King Kong Sundae The food was mediocre at best. I am sure the family style serving didn't help much (the food was essentially room temperature when we sat down to eat), but we had to ask the waiter what things were and nobody at our table was impressed by anything. While I see the advantage of doing it this way for a group, it reflects poorly on the restaurant when everything is already dried out or soggy. I ordered the Mai Tai goblet since I am almost always the DD for nights out with the girls and for once I wasn't! These are advertised as 60oz drinks, but the majority of it is ice (and dry ice for the cool smoking effect when they pour it at your table). The Mai Tai was good, but not $38 good (yes, that is really what it cost) - more was invested into the appearance of the drink (gummy cherries all around and inside the goblet, dry ice for effect, serving table side so that you can see the pretty layers form) than in the actual design or flavor of the drink. My friend waited almost ten minutes before her drink was brought, and we had to remind the waiter about it. Again. it was very pretty to look at (swirly suckers, candy bracelet, gummy bears, and gummy worms), but not near worth the price tag. Dessert was brought out right around the time people were getting up to leave (we didn't realize there would be dessert since there had been zero information relayed to us by the staff). The King Kong sundae was definitely fun to look at, but actually eating it is a bit of an assault on the senses. There really can be too much of a good thing when it comes to loading everything into one sundae. Overall, I would give the place two stars. I definitely would not recommend it to others, but would instead warn them against going there and wasting money on high school cafeteria food and over priced booze. There are so many better options for restaurants and bars. Plus, at other places you don't have to squeeze past a 'red carpet' area where a bunch of decked out folks are taking cell phone pictures and blocking the entrance.

    (2)

  • John T.

    Bad Service, Horrible prices, ...fad place that will be gone as they go for the one time visitor (victim). It cracks me up when a company blocks posts to their Facebook page...which tells me "dont complain to us". My kids actually apologized to me for asking to take them there!

    (1)

  • Grennan K.

    Goblets with dry ice is their catch! Around $45 bucks. 8 shots of alcohol. Be careful. Haha.

    (3)

  • Natalie S.

    Went here Friday for my friends Birthday, The drink was decent but the food I could've done with out it was a fun environment and the servers were ok. but not sure I would go again.

    (3)

  • Giselle G.

    My girlfriend took me here before dropping me off at O'Hare for my returning flight home. When she found out I never heard of Sugar Factory her jaw dropped and she just had to take me. Turns out I've seen it before but didn't know the name. Anyway, the location sucks. Seriously. It's like the head of Hotel Airports chose this location. It's so isolated. It would do so much better if it was closer to the city. Food here was not that good and those over priced drinks that they are famous for? Not worth the money at all! This is the type of place where girls go to take Instagram photos of their big smoking cups and caption it as "Club going up on a Tuesday". Service wasn't that good either and the place is so big that it looked empty. Full of kids and teenagers. The floors were sticky and on top of that I was seated right under a huge blow up photo of Kim Kardashian ugh.

    (3)

  • M R.

    Man man man. Where do I start with this place. I mean the food is below average......we're talking WAY below average. And the place is a complete madhouse. There is no organization anywhere. The staff seem to be very poorly trained and confused. I guess if XXL fruity drinks and oversized C- desserts are your thing then maybe you won't mind how poor everything else is. I can't see this place being around much longer after the hype and newness fades away.

    (1)

  • Janine K.

    I am overwhelmed with excitement that this place is not only within a short driving distance from me, but that it's now OPEN!!!! I visit Las Vegas every year and I'm a HUGE fan of the Sugar Factory - both the candy stores and the larger one located near Paris where you can eat at. I will be writing an updated review later when I actually eat here or hit up the bar. Until last night I thought maybe just the candy store was opening but no, this place has everything, similar to Paris in Las Vegas but on a smaller scale. Most of us will agree that Las Vegas blows Rosemont away... Anyway.... So after hitting up Hofbrauhaus and grabbing a drink at Five Roses, we stopped in to check this place out. The candy store has candy GALORE!!! And Ice Cream. Attached to the candy store is the bar where you can get those fabulous goblet drinks and just your regular ol' bar and the restaurant. I haven't been able to locate the menu on their website but I took a peek at it, and I cannot wait to go there to eat! You can make reservations online on their website, and rumor tells me they take reservations up till 11pm so yeah, that's pretty late. If you haven't been here EVER...you MUST go!!!

    (4)

  • Effie D.

    Went in just to take a look around the candy shop place. You can fill up fancy containers with all the gourmet candy you want, but it's way too expensive for my blood. They also offer a variety of coffee and ice cream.

    (3)

  • Kim M.

    Well since the Kardashians love this place I had to try it kidding NOT its so commercial and overpriced. The only good thing is it's located where there are tons of other options if you don't like it. Drinks need more alcohol. It's an experience that is easily forgotten since the music was so loud I could not hear my friend talk.

    (3)

  • Trina J.

    *** Brunch Review**** Would I go again? Nope. Was it terrible? No, just okay. We had a potato and cheese flatbread which was nothing special. I felt the same way about the burgers and fries. We had no interest in the chicken and waffle sandwich but by judging the nearby tables, this entree seemed to be a main attraction for the other diners. I suspect Roscoe's and Gladys Knight's chicken and waffle themed restaurants have compelled other restauranteurs to offer some type of chicken and waffle variation as well. Now, on to the colorful, mysterious drink menu. The list has a few fun creations presented with the use of dry ice and candy like flavors. They are available with or without alcohol. Only problem is, you are not given a list of ingredients. You are obliged to quiz the server or pick one at random. I chose one that was grape flavored. The candy store itself offers an assortment of candy, shakes and ice cream. The candy containers are a set price ($11.95 - $15.95) and the candy price is determined by weight. In addition to being able to buy chocolate covered gummy bears, red M&Ms and yellow skittles, there are large lollipops priced in the $25+range. If you plan to have a pricey pop a/k/a lollipop and a beverage, there are a few drinks that are served with a lollipop in them. Price = ridiculous. You are better off buying a few bags of your candy of choice and picking out your favorite colors. There's no logic in spending one's time and money on novelty. And frankly speaking, I would not circle back for a free meal either. There are too many great Chicagoland restaurants to invest any time at this candy themed Denny's.

    (2)

  • Jacqueline R.

    I had a taste of the mai tai...the best. Our waitress was very friendly. Even though the bar was crowded, the service was excellent!

    (4)

  • David L.

    Held my daughter's 12th birthday party. Made prior reservation but walk-ins welcomed (be ready to wait); so I recommend making a reservation ahead for a sizable party. It can get pretty pricey easily so make sure to prepare what you want to order to stay within your budget. We had 8 girls and 3 adults. Instead of ordering a meal per person, we decided to order appetizers. Worked really well for our group. Ordered (2) Mini Burgers; (3) Chicken Fingers; (2) Caesar Salads; (2) Grilled Cheese w/ Fries; (2) Baskets of Fries; and (1) 4 Cheese Flatbread. That was plenty! To top off our birthday girl's party - ordered (1) Ocean Blue Goblet and (1) Chocolate Cake. It was a successful party. Girls loved it. And as a give away for the girls - they went to the candy side and filled the containers with the sweets of their choosing. Beware there are (2) containers: 1 - priced at $15 - fill it to the rim; (OR) 2 - priced by weight. To make things easier, we decided for the $15. Be prepared to spend. It's not a budget friendly place but well worth it when you see the smile on your daughter's face. She was so thrilled that we selected Sugar Factory and was able to invited her closest skating buddies, including her loving coach!!! It is a loud environment with music blasting and people chattering. There is a red carpet picture section with Sugar Factory draped in the background and the famous duck. Enjoy your time at the Sugar Factory. Definitely recommend to all first timers.

    (4)

  • Danielle S.

    The last time I was at the Sugar Factory, I was in Vegas. When I heard we were getting one, I was pretty excited. I have quite the sweet tooth! Sugar Factory is a mix between a candy store, and a restaurant/bar. I'm not a big fan of the candy store/ice cream shop. They do have a lot to choose from, but it is really overpriced. I'm sure kids would have a hay day in here. The restaurant is modern and open. It was a lot bigger than I expected! Any place that does not have prices on their drink menu scares me. Their cocktails are $12, martinis are $14, and the goblets are $30. The goblets are definitely big enough to share, so it makes it worth the money. I don't like how much ice they put in it, and if you ask for less ice they will do it but you don't get any more liquid. The dry ice is a nice effect - I guess that's why they need so much ice to begin with. The drinks taste great - most of them have candy in them or are candy themed.It's fun and different. I didn't get food this time around but they do have a good selection. It is a bit pricey, but it is comparable to everything else in the area. Our server was very nice. We only came for drinks, so she wasn't around too much, but that was ok. We made a reservation and got it right away - you definitely want to make a reservation here. Just like everything else in the area, it gets packed (especially at night). You can also get your parking validated here.

    (4)

  • Alia P.

    I don't think you can write a review of this place without using the words "loud" and "obnoxious". But you also cannot write the review without "delicious milkshake" & "holy crap, $9 for a milkshake!?" I just came for dessert. I really don't think I could have enjoyed a meal here, way too loud. I got the birthday cake milkshake - which I believe had a way more creative name on the menu. Don't get me wrong the shake was really good but for $9, it better be.

    (2)

  • Anna L.

    Awesome place. To get in.. you have to really want it. Walking in isn't usually possible. The drinks were awesome and super fun. I went with a group of my friends. We got several of the drinks but my 2 favorites were the Watermelon Jolly Rancher Martini and the Grape Crush. I could drink those everyday. Food: I split Carrot Cake Waffles and Red Velvet Pancakes with a friend. We both agreed that the pancakes were gross... the waffles however... OMG.. the WAFFLES! Everyone needs Carrot Cake Waffles in their life. We trold the waitress that we didn't really like the pancakes.. just a statement.. not really a complaint. She brought the manager over and he took them off the bill and gave us something for free. That was really nice.. we didn't ask for it, but it was great service. Our table also split the Chocolate fondu. If there is any question if you should get this or not.. stop thinking and just get it. WOW. Its enough for 4-5 people. You get to choose the chocolate and they give you a bunch of sides for dipping. This alone is enough to get me to come back. Famous Suckers: AVOID. I had never had one.. or head much sod I figured, what the heck, Ill get one. It was $25. I thought it would be something cool. It wasn't at all. It was just a sugary sucker. At least I know now and hopefully I can help someone avoid my mistake in the future.

    (5)

  • Amy M.

    Drinks are way too over priced for the taste. Great waiter of course, the food was delish as well, got a seat right away after reservations were made. Id rather go to Toby Keith's I love this bar for the price I paid for those 32 dollar drinks.

    (2)

  • Fedai F.

    Save your money, this place is too expensive for what you get. The drinks are extremely sugary, the ice-cream for two should be more like for 6. My girls got the cookie jar and all what they tasted was sugar, they also got a nonalcoholic energy mix drink and it basically was a red bull energy drink with fruit punch. My son ordered a basket of fries which was the best thing there. The music is so loud and annoying, tables are so close to each other its like your eating with strangers, We ordered a carrot cake also too sweet! I swear you can leave with diabetes! The employees aren't nice, rude and look at you like "why are you here". So uncomfortable I was..but whatever I brush those kind of people off. At least we tried it! Now we can move on!

    (1)

  • Ed H.

    Had a GREAT time. Called for reservations three days ahead, glad I did! The place was packed but great service and atmosphere. The goblet drinks were very cool but you may want to consider sharing. I finished mine but at 60oz it was a lot to put down lol. Dinner was very good. Fried Mac & Cheese on tomato/bacon jam for the appetizer and the meatball on polenta for dinner. Both were delicious!! Finished it off with a root beer float cocktail that was just perfectly made. Lots of loud music and fun times. If you want an intimate, quiet place for a first date to talk etc, this may not be the one. But if it's fun times and a glimpse of what goes on inside of Paris Hiltons mind that you're looking for step on up and get you couture lollipop ready!

    (5)

  • Edward R.

    I'm enjoying a perfect day here with my wife, this place is so upbeat and live. The ice cream is very good but the drinks are amazing. This place is must after catching a movie a Muvico theater or just come enjoy the lively atmosphere here, you won't regret it!

    (5)

  • Chenyea P.

    Let me start by saying the service was okay, could have been better. I didn't mind how expensive the goblets were considering they have 5 shots in them. However, I couldn't taste any of the liquor. I ordered the hot wings off the appetizer menu and I personally thought they were tasty. I would recommend the martini's, they are not as fancy as the goblets but they pack a punch. I ordered the watermelon martini and it was delicious. The music was so loud I couldn't hold a decent conversation. I often felt like I was in a club. I think the point of the Sugar Factory is to enjoy the experience. It's like going into Willie Wonka's adult factory. If you don't mind spending the cash I say go for it!!

    (3)

  • Vinh N.

    We had reservations for 9pm but we still had to wait another 40 minutes once we arrived. They gave us samples of the milkshake Had the huge meatball, which was ok, it got cold before we could get through half of it. The drinks were also. I had the one with the gummy bears in it which was super good. The drink is enough to share between two people.

    (3)

  • Claire L.

    Meh. Not impressed. Went there last weekend for a friends bachelorette party for lunch, there were 13 of us. Called over a month in advance and couldn't get reservations for more than 10 people for whatever reason no matter how many times I called and asked nicely, just simply was told they were "very busy" and wouldn't be able to accommodate us, so we literally made two reservations, one for 10 people and one for 3. Arrived on time except for one person who was still at the spa. Refused to seat us. In fairness, they say they don't seat incomplete parties so I guess I get it, but really they just cost themselves money since we would have loved some appetizers and drinks. When our last guest arrived, we asked if we could pull a table together so we could all sit together. The restaurant was more or less empty so the fact they didn't just offer to let us all sit together was mind blowing, but after some asking nicely, they did agree. The goblets were a waste of money, they claim six shots but not a chance...I felt nothing but sick after drinking it because it was so sugary (the place is called Sugar Factory so I mean what did I expect). The food was fine, nothing to go back for, I could get that burger anywhere and hopefully my waitress would have come back sooner than 20 minutes after the food arrived so I could have gotten the extra pickles I asked for. To their credit, they split the checks for us without us asking and allowed us to use multiple cards (this is literally the only reason I'm giving them two stars because that would have been a nightmare), but our waitress was unable to divide evenly as my friend somehow ended up with 180 charged to her on a 25 bill. Very very confusing how the waitress even got to that amount since it wasn't the difference. Getting that sorted out was another 15 minute delay and the waitress was extremely defensive when we asked her to please correct it. In conclusion this place overpriced, rude and less than helpful staff and not worth the hype. I wouldn't go back if I was in the area and wouldn't recommend it to anyone else either.

    (2)

  • Alex K.

    Come here on a Friday night to celebrate a birthday. We had reservations but still didn't get seated for about 15 minutes after we checked in. This place gets packed but I figured the food and drinks must be worth it. We split one of those giant goblets of booze and got some food. We got mini burgers flatbread and a regular burger. It was really strange because our food came out in about 5 minutes after we have our order to the waitress. It was almost like it was already made and sitting waiting for someone to order it. Kinda tasted like it too. Fries were cold, burgers and flatbread were really disappointing too. The goblet must've been mixed well though. It's dangerous because we couldn't even tell there was booze in it. Not sure if it was worth $30 but I put it on instagram anyway. The four of us got a Sunday and we thought they gave us a double portion. I don't know how two people could finish that. To be fair it was good though. Overall food was forgettable and it gets really crowded. If you're coming here, just get dessert and drinks. Can't say I'd ever want to come back again myself though.

    (2)

  • Fannie S.

    Elegant setting with casual atmosphere. Drinks = varied selection. Overwhelming menu. Mai tai = Dry ice theatrics. Delicious. It does have gummy cherries, too. My friend enjoyed it. $29.75. It's served in a very large goblet. American Honey = bourbon whiskey and cream drink, which was good. It's definitely on the sweet and creamy side. Food = okay. Fried Mac and cheese with tomato bacon jam = win. Jalapeño burger = okay but boring. (They don't have yellow mustard here.) Lobster roll = my friend said it was good but nothing to write home about. Service = friendly. The candy shop is pretty impressive looking. However, they are on the expensive side, so don't say I did warn ya. And there is zero sampling allowed. lol Prices = moderate to extravagant. ($99 sundae or $22 lollipop.)

    (2)

  • Amy R.

    This place is a blast if you go in with the right mindset and don't take it too seriously. I mean the place is called SUGAR FACTORY. Set your standards appropriately. I came here with the hubs, one of our best couples friends, and their babeh. I'd read that the service was horrible here so I had braced myself accordingly, but I was still sort of shocked at how nasty the hostess was. We had a reservation and when I asked for a high chair, she rolled her eyes, heaved a huge sigh, stormed off, came back, rolled her eyes again, and said FINE. We were seated, and we never saw her again, thank goodness. Our actual server was AWESOME. If you're worried about the service here, I highly suggest you ask for Michael, a sassy, well-spoken, friendly guy with impeccable facial hair and a great sense of humor. He took really good care of us and I can't even believe we got such a nice server after that dreadful hostess. Of course, we ordered the legendary drinks right away - I got a lollipop passion goblet and LOVED it. It's 60oz of sugar sweetness, a lot of booz, two giant lollipops, a candy necklace, and a dry ice presentation that was dramatic, gimmicky, and so fun. After downing that, I was kind of buzzed, and my friend and I split a white gummy goblet. After THAT, I was mildly overserved, haha. I'm not a big drinker so it may just be that I'm a lightweight, but the drinks definitely have alcohol in them. The husbands each got a regular cocktail, but honestly, at $12 for a wine glass sized drink and $30 for the goblet, why not just go all out?! Just designate a driver and dive in. The food is, as expected, an atrocity. I got a delicious wedge salad to start but the rest of the food was totally inedible. I ate maybe half of my burger, a handful of the mushy fries, and a bite of my husband's Brussels sprouts. He got the chicken and waffles which was TINY (seriously, who serves half a waffle?), and greasy, floppy, and tasteless. I would never eat here again. But you don't really come for the food, so while it was a lesson learned, it was no big loss. The white gummy goblet, a peachy, fruity concoction with gummy worms swimming throughout, was pretty much our dessert, but if we hadn't gotten that, I totally would have scoped their dessert menu - some of those sundaes sound amazing. After dinner ($218 for four + tip, woof), we cruised the attached candy store, which was a blast. They have every type of candy you can think of and you buy from bulk containers, so you can have as little or as much as you want. If they hired a better hostess and we hadn't attempted the food, I may very well have given this place 5 stars. As it stands, it was a really fun place with a fantastic server, fabulous drinks, awful food, and an amazing gimmick. I'll definitely be back to conquer another 60 ounces of sweet, sweet boozy sugar.

    (3)

  • Kevin J.

    After seeing the Sugar Factory posted on various timelines on social media I was curious to see what all the fuss was about. After doing some shopping yesterday at the outlet mall I stopped by there. It was initially hard to find because they were having a "Frozemont" event (I'll get back to that later). After asking around we found the place. The Sugar Factory is separated into two sections, one for dining and the other is basically a candy store. The candy side was crowded with children (MLK day school was out) from the Frozemont event which looked pretty cool. Our server was fairly new but did a great job of telling us what was in the drinks, he went as far as getting bringing the bartender to our table. We ordered the Mac & Cheese balls with bacon jam for an appetizer and had two Ocean Blue goblets. The drink was very tasty as he poured the drink out of a 12oz.-16oz. container smoke rose from the goblet. I kept my menu choice pretty basic, (house burger) I wasn't sure what to order I just played it safe (didn't have any desert). **Must Read** Maybe I came on the wrong day at the wrong time. It was MLK day in the afternoon and all the kids were out of school while simultaneously having the Frozemont event. I compare The Sugar Factory to the Rainforest Cafe, it seemed to be more of a place for teenagers. The drinks were good but be WARNED, the goblets are $29.75 apiece. I didn't know that because there are no prices on the menu for the drinks. My bill was $103,24 (before gratuity) and $59.50 was for the two ocean blue goblets. Over priced, the majority of the goblet is shaved ice and ice cubes. In my opinion it's kinda overrated, there are plenty of better choices I'd go to eat at before here. Ex. Fogo De Chao, Gibson's. Reminds meto the rainforest cafe where teens or younger kids would enjoy it more or hang out. Like Peach Pit, (90210 reference). Maybe I'd come back to have drinks in the evening on another day but for the price of the goblets probably not.

    (2)

  • Christina M.

    5 stars for service with bartender John. He was personable and attentive. Place is pretty. But those drink prices are outrageous. They're fun, but SWEET, WHICH YES I GET it's the sugar factory. To me it was a fun experience. But I don't know if I'll be back.

    (3)

  • Christina C.

    Came here for drinks with friends! The goblets werent anything special and expensive ($30). It would be best if you had someone to split one with. Nothing spectacular, except for the dry ice effect the goblets have when the server pours in your drink. If you do plan a visit, I would recommend the lollipop and berry goblet.

    (2)

  • Joanne D.

    I have been a fan of sugar some the first time I stepped into their Vegas one. When I found out that Chicago was opening up a location I was beyond excited! The Rosemont location is smaller than the Vegas spot but there is nothing small about the signature candy drinks. This place is a candy coated vodka lovers dream. Oh yes..there is a food menu too,it's decent bit that's not why you're there. The reason you go there is for the giant bowling ball size drinks. Highly recommended for the booze.. make a reservation because they are always packed. You can always get a good idea if they are available on the open table app which I live by! Love ...love. ..love this place!

    (5)

  • Darren L.

    We came here for my cousin's birthday last night. A reservation was made for 8:30PM; a confirmation text was received at 8:45PM indicating that our table was ready. We walk in at 8:50PM and the server did not welcome us. I guess she assumed that we were here only for the candy section but some type of acknowledgement would have been nice. Since they didn't welcome us, we decided to just look at candy and even purchased some. I had to ask the price per pound and getting an answer took longer than waiting to see my doctor. Why? Beats me. So I finally go into the restaurant area at about 9:05PM. When asking a tall white male about my reservations, he redirected me to the front server. In my head, I thought "oh there's a front server?! Was it the one who ignored me when I walked in?" So why couldn't he help me again? The experience is comparable to those times when the customer service redirects you to so many different lines and nothing gets completed. And by then, guess what....yup, our table was given to someone else leaving us to wait for another 30 minutes. The food was very bland. The spaghetti, the rigatoni, the burger, the everything. The restaurant needs to be introduced to the concept of seasoning, salt, and pepper. I understand the concept of minimalism but there is a lower threshold - taste matters. The only good thing about this place was our server, Rachel. She was very enthusiastic, extremely patient, accommodating, friendly, and fun. If it wasn't for her, I'd have nothing good to say. She made splitting the checks easy and the dining experience tolerable. Thanks Rachel! Drinks were very strong so if you like hard liquor, this place is for you at the expense of poor front service and mediocre food. All in all, sub average in every category besides candy and Rachel as our server. Too much hype for nothing. It should've just stayed on the west coast with the good reputation. Extremely disappointed. I've had better service at a drive thru.

    (1)

  • Jae K.

    Went here for a birthday drink, got the energy bear. $30 & 8 shots, so pick your poison. There are cheaper options but those drinks don't "smoke" & we all know that's the experience everyone wants, so ultimately up to you. Heard bad things about the service so we opted for the bar. Got a flatbread appetizer, don't remember the name but it has mashed potatoes & bacon bits on it & I definitely recommend. Lastly, when you walk in you are likely going to be confused because it looks like a place for children , but alcohol is to the left :)

    (4)

  • Cris G.

    Waited by the sign that says please wait to be seated .. not knowing the people by the candy shop are the ones that will seat you. . The hostess kept passing on us and never said a word that hey..line starts here.. finally just got a chair by tbe bar.. drinks are ok but very pricey. . Food? It depends on what u order ..I got tuna salad which isn't bad .. Desserts are humongous .. but good ! .. this place would be awesome for kids .. bar tenders are super slow and clueless on who to serve first! !

    (3)

  • Josalyn M.

    Let me start by saying the $30 globet size drinks are great. My family and I had the fortune to celebrate my graduation lunch here. Although I personally think that the food at this establishment is not worth it. Let me stress this point that food is not worth it. I would have really hope with all the hype about this place it would have more to offer. I think the candy is over priced. I guess you can really say you are paying for the experience. By the way decor is amazing

    (3)

  • Benjamin S.

    My boyfriend & I went here on New Year's Day for the first time. I made reservations online through OpenTable for 7:30pm. We were running late and called to let them know. They said no problem, we have a 15 min hold - perfect! We got to the Factory at exactly 7:45pm. When we first walked in, there was a line of people standing and waiting. We stood in the line for a minute and a guy came up and asked us if we had reservations so we stepped over to the host counter. We told the guy at the counter that we were late and that we had reservations at 7:30 -its now 7:48- and he made a comment similar to "oh let me see if we can seat you". Not a good vibe from him. We ended up getting a table, thankfully, and were greeted by our server right away. There were plenty of open tables throughout our visit so I didn't appreciate the host acting like he was doing us a favor by seating us. Our waitress was OK. She explained the drink menu to us and let us know the most popular cocktails which was helpful. The drink menu had no descriptions or prices on it so make sure you check out their menu on the website for that info! We ordered the Bubba Bubba Gum, Lemon-Head, Watermelon Rancher, and Cotton Candy Cosmo martinis - all were great! We also ordered the White Gummi goblet. Comes with gummi worms and the waitress pours the cocktail into the goblet at your table so you get the dry ice effect - very cool! She told us all the goblets have 5 shots of alcohol in them - ours didn't taste like it but was still good. Too much ice in it!! Wasn't too sweet as you would expect from the name "white gummi". The drinks were good but way too pricey - martini's are $14, cocktails are $12, and goblets are $29!! They use Pinnacle Vodka, not even top shelf. We ordered 2 martinis to start and the fried mac & cheese appetizer. Our waitress brought us the appetizer BEFORE our drinks!! The fried mac & cheese weren't that hot and made me think that they were sitting in back because of how fast they came out! When our waitress finally came back over to check on us (15 minutes later), we ordered the Sugar Factory Signature Burger & Fried Chicken and Waffles. Both entrees were very good! $21 for chicken and waffles!? Too pricey if you ask me. Our bill was $155. Overall good experience. Not as exciting or special as it was hyped up to be. Somewhere good to go if you are celebrating a birthday because the drinks and desserts are fun. Would only go back for maybe another goblet to share!

    (3)

  • Hans C.

    What is Sugar Factory? A hip, upscale candy store slash restaurant slash bar. Or that's what it wants to be. The place looks like what would happen if Willy Wonka went on a cocaine and Everlasting Gobstopper binge in L.A. and thought it'd be a good idea to open a business. The food is decent, but nothing really outstanding on the menu. The drinks are pricey but strong. The desserts are huge and pretty damned good. So yeah, Sugar Factory specializes in alcoholism and diabetes. Service was okay, and the background music was a steady stream of pop club hits 2012. One blech moment was when I went to the potty, an employee had just taken a nasty, putrid dump. He walked right past me without washing his hands, and I saw him behind the candy store counter not long after. As a health care professional, that's a huge strike against the place to me. I'm surprised I haven't gotten an E. coli infection along with my hyperglycemia. I probably won't be back to Sugar Factory any time soon, but I guess I'd still recommend it as a place to check out for the novelty factor alone.

    (3)

  • Mel L.

    So just being honest, we were skeptical about this place after checking out the reviews. However, we went since I've never been able to go to the Vegas one. Food.. eh I would pass. But who really comes here just for that? :p Service was really good! Our bartender explained that they didn't have an official menu out yet and proceeded to explain all of the drinks and what he recommended and what not. He would check in on us whenever he was walking by. And the other staff were very friendly as well. Now for the drinks.. we got the "Ocean Blue" goblet. YUM. It was sweet but not too sweet. And you get some gummies to fish out too lol It's perfect for sharing. I think that it is pretty fairly priced here, I heard that a goblet has about 5 shots in it. And for $35 thats not bad!

    (5)

  • Kelli M.

    Came here on a Saturday night for drinks only. I had to try this place because I heard so much about it. It's a casual place in the day and perfect candy store for kids but at night it becomes more lounge-esk, but you still sit in small cafeteria like tables. I would definitely recommend reservations- it was crowded and we had to wait 15min for table at 10 even with reservations. When you first walk in its a small candy store and ice cream bar than there's the restaurant with actual bar. The drink menu is divided into sections for goblets, martinis, cocktails, and desert drinks. Just pictures as names- no price or description. I had Mai tai goblet because at least I knew what a Mai tai was and our friends had lollipop goblet and it comes with two large stick lollipops and candy necklace. They bring you a goblet with ice and dry ice and then fill it with the drink. So the drinks look really good and fun however they must put the bare minimum amount of alcohol in there cause I'm a light weight and after finishing a goblet- felt nothing! And they fill it with so much ice and dry ice so you barely actually get any of the drink. And everything is super expensive. I would just come here to have a fun drink and then go somewhere else after- there's lots of bars nearby.

    (3)

  • Angie J.

    I decided to try this place out after seeing my friends rave about this place on Facebook. We went on a Thursday night, didn't expect it to be too busy but they had a outdoor concert going on. We walked into the place and told the hostesses that we had 3 people, she ask if we had a reservation and we told her no. We decided to put our name on the list and was told that the wait would be an hour. Afterwards she let us know that the bar was first come first serve. I took a look into the dining room area and half of the tables were empty so we didn't understand why it would be an hour wait. We found a spot at the bar and shortly after we found out that the patio was also first come first serve. We overheard this information from guests walking by and not by the hostesses or servers that work there. My friend walked out to the patio and grab us a table. He was told that we could not sit at a 4 top table since we only had 3 people. WTF? The waitress told us that the table seats 5 guests and we only had 3 so we cannot sit there. That table was empty for the 2 hours, everytime guests try to sit there security came and told them to leave. Eventually the security guard just stood there and was guarding the table. Is that what they hire security for at that place? The table we ended up sitting at was super small and was probably enough room for 1 person. Our server was super nice and the food was actually good. That is the only reason why I'm even giving this place 2 stars. After we ordered our food I received a text saying my table was ready. I walked back to the host stand and the hostesses told me she only put me down for a table of 2 when we clearly told her 3. I ask her if we can move from the patio to inside she flat out told me no and just stare at me like I was stupid. I ask her why she just said cause no we just cant do that and basically was just waiting for me to leave so she didn't have to continue talking to me. My friend got the $32 Goblet drink, the drink look cool but since it was diluted with all the ice it ended up just being a watery sugar drink. Then we overheard the bartender telling a guest, "I didn't serve you guys because the ladies next to you told me that if I serve them before you guys they would tip me better." Who the F would ever tell customers that? Also, my friend forgot his ID so we were told he couldn't sit at the bar but we there were parents ordering drinks with their kids and they were at the bar. Maybe we look younger then the 8 year old kids with their parents at the bar. My last draw was when my friend walked up to the host stand to get our parking ticket validated, she told her that she is not sure if the ticket was validated because the machine goes out sometimes and just see if it works on the way out. There is no trying to see if it works because I will not be stuck at the gate later saying it didn't work and we have to pay. So I ask for a manager, some guy who was definitely the bus boy told us that he is the manager, whatever so we told him the issue and he had to go get his "supervisor" which his nosy ass could have just got in the first place so I didn't have to repeat myself. The supervisor came and apologize, try to get us rounds of drinks and also gave us boxes to go get free candy. He signed our parking ticket so we wouldn't have any issues at the gate. Let me just say working in the restaurant industry myself this place is super unorganized. How do you walk into a place which is half empty and the wait is an hour. Clearly management does not know how to run this place. If there is a reservation at 7pm and we walked in at 5:30pm, all the hostess had to do was sat us and let us know that there is a reservation at 7pm would that be enough time for you guys to eat. They could have serve us and then the 7pm reservation but instead this place likes to leave tables open for 2 hours EMPTY. Also, when we ask the supervisor why are the tables empty he said that because there is a reservation and once they are reserved they will not seat anyone there except for the reservations. Obviously we wont be going back to this place. Maybe if we are ever in New York or Vegas we can check it out there I'm pretty sure the service out there would be better.

    (2)

  • Victoria K.

    I actually quite liked the place despite what everyone has had said about it! The kitchen was already closed when I arrived there so my group of friends and I just ordered from the bar. We ordered the White Gummi, Passion Punch, Lollipop Passion and Betty Bliss Goblets. From the reviews, there are supposedly 5 shots in each goblet drink, but if I had to rank them from what seemed to have the most alcohol to the least based on taste it would be: Passion Punch, Lollipop Passion, White Gummi and then Berry Bliss. They were all honestly super good! The service was great that night, our server was friendly and served our order right away! I would totally go back!

    (4)

  • Sharon N.

    I think this place is super cool and I love how that have the candy shop right next to it. However, I think the prices for the food is way over priced. The food wasn't that good either. Their drinks in would say is decent priced, but I didn't like the fact there was not a description or the prices of the drinks. I definitely won't make a second stop there. Definitely not worth the time or money.

    (1)

  • Jessica L.

    I have tried this place again! I took a friend here for a birthday lunch. Very limited menu and just average service. The food and drinks were decent and not overly priced. I wanted to like this place, and maybe it would be fun for my 10 year old daughter, but for adults it was nothing exceptional. I was also disappointed because I told the waiter it was my friends birthday and he did nothing. His response was, "Thats nice". Um, you're a candy and dessert place. How about a dessert?

    (2)

  • Anthony S.

    First of all, Regina was really nice and sweet! She recommended this Lollipop Passion Goblet which was amazing! It's one of the restaurant's specialty. It had this coconut-pineapple taste. Very refreshing. Love the theatrics when she served it, a la table. The peppermint lollipop that was served with the drink complemented it well. The food was okay. Fries were a bit greasy. The flatbread was good. The Chicken and Waffles Sandwich looked and tasted heavenly. I love the feel at the restaurant. Good ambiance and the music playlist as well. Thumbs up to Regina and this place. They've only been open for 6 weeks yet it didn't look like it! Cheers!

    (4)

  • Evie S.

    Made reservations for Sunday at 3:15pm, wanted to try something different since we were sick of all the bars in our area and it was too nice to sit inside. Looked up sugar factory and it seamed like an awesome experience to try. We arrived and got seated pretty quickly. The server didn't really explain much, this being our first time here it would have helped. We defiantly had to have the goblet drinks and tried the mini burgers. Our drinks came and the server poured them into the cups filled with the dry Ice. Very cool experience. We had the mai tai and the ocean blue. Burgers seemed a little soggy like they have been pre-made. The hostess out have been more attentive. She only came around 2 times, once to serve our drinks and the next to hand us our bill. $30 per drink, yes a little pricey but those goblets are pretty big and well worth the price. They only think about the drinks is that they should add more candy to the drinks. For 2 goblets and the mini burgers it was $77 not including tip. 2 stars only due to great drinks but service skill defiantly are a lack here!

    (2)

  • D V.

    What is this place? Is it a family place, or bar? If you were bringing your kids out for ice cream this would be the last place to go. Loud music with the service of snotty night club workers. If you were going to a bar I wouldn't want to be around a lot of kids. To the management -- It is so obvious most of your employees don't want to be working there. Either it's the way they're treated, or they think it's ok to give poor service. Finally, turn down the music during the afternoon, and early evening. Even if everything else I stated didn't exist I wouldn't come back just because of the loud music. Can't you simply turn up the volume later in the evening?

    (1)

  • Karolina T.

    Not a huge fan of this place. Although the drinks were strong and really sweet, they are super pricey. I was not a fan of the flavors either.

    (2)

  • Omri S.

    The hostesses are extremely rude and didn't acknowledge that we walked in. Then they got an attitude earlier on the phone when we made our reservation, but when we talked in it was almost completely empty. One of the hostesses had a really bad attitude when we told her we had arrived, and one of the cashiers nearly tossed my change at me when I payed for the candy in the shop. Coming from Houston, we were excited to come to the Sugar Factory because we don't have one there, and left very disappointed. The food was great, drinks were great! The service was descent but for such a highly talked about restaurant, it should've been better. We really could've gotten better service at ihop, haha. The Sugar Factory itself was great but service was a 3/10, and I would not recommend.

    (2)

  • Junior G.

    I could give it a five star but the service here SUCKS ! Specially from the bartenders. The drinks are good and the food is okay.

    (2)

  • Lauren N.

    Went here for drinks with a couple friends so I cannot comment on the food. The place is very nicely decorated, slightly over the top, think something like Willy Wonka meets Sephora. Anyway, it's cute. While I didn't get to sit at one I thought the marble topped tables were nice. Let's get one thing straight too, websites are describing the place as huge, it's not! It's so much smaller than I thought it would be. We went on a Friday night and there was barely standing room anywhere. Which gets me to another point, this is NOT a nightclub. Lots of websites say it is. It is a candy store, and restaurant with a small bar. There is no live music/Dj, no dance floor, no places to mingle. The couple of feet behind the bar stools before the actual dining room is intended to be the main walk way. So if you cannot get a spot at the bar (which we couldn't for over a hour) you have to just stand in the walk way and get trampled by hosts, servers and guests. Now for the drinks. We tried the Peace Love and Harmonie cocktail and the Passion Punch. No descriptions as others have mentioned but I can confirm these two were very good! Now as someone who drinks wine and non-fruity drinks typically I can say they were definitely on the sweet side but this is after all called the Sugar Factory so I expected it. The Peace Love and Harmonie was good, probably the best sweet/fruity drink I've ever had. The Passion Punch was on of the 60oz goblets and came in at $32.50 which between the 3 of us we shared so it's actually a pretty good deal. It's one with dry ice and so they are very fancy about making it and presenting it. The bartender was right on with service too, he kept a good eye out on everyone and was right there when he could be which was a feat considering how busy it was. Also the crowd on a Friday night was 60% twenty something's in precariously high heels and precariously high hemlines of the tightest clothing. I couldn't help but think they had gotten lost and then distracted "oh look candy".... Anyway again it's not a nightclub tho it seems like it wants to be one it just isn't. They do have very loud music so maybe that is why people think it is? Overall it's great drinks, we had decent service, and a good time, I'd probably go back.

    (4)

  • Mari F.

    Over priced for the goblets! And food was not good at all! Nice ambience that's about it! Eat and drink before you come!

    (1)

  • Maria S.

    If I could give 0 stars I would. I understand this place gets busy, but to not even be able to reserve a week prior cause they're "fully booked " is ridiculous. The wait here on a weekend is close to 2 hours and when I finally got a table, the hostess was unaccommodating, rude, unapologetic, and did NOT try to reassure and calm the line of angry people waiting to be seated. To let you guys know the goblets are 30$ with tax and 75% of it is pure dry ICE... Do not waste ur time coming here! If you want good, sweet, strong cocktails without the long lines and rude customer service, go to Hala Kahiki tiki bar that's 5 minutes away from this overpriced hell.

    (1)

  • Tanya C.

    I have been dying to visit this place since I heard of it. This place fell short of 5 stars for minor reasons. They seemed to be short staffed and very busy. My overall experience was pleasant. The food was mediocre but the drinks were innovative and savory. I recommend this place for a lovely date or a girls night out.

    (4)

  • Temaka W.

    The Sugar Factory Chicago-Rosemont is the worst.... Save your money and take your business elsewhere. Here is why: Yesterday me and six of my friends had reservations for dinner at the Sugar Factory Chicago. We arrived a little late (5 minutes past the grace period) and were told that our table was given away. Ok- we can deal with that. So we waited.... we waited 20 minutes before we decide to just sit at the bar. As we walk to the bar (which is near a booth that could clearly accommodate our group) the hostess runs behind us and say's " I can seat you now". She proceeds to seat us in a booth that could NOT accommodate our entire group. We really did attempt to fit ALL of our hips in that small booth. No luck. One of a our friends sat at the bar and not with the group! So we asked for a manager. Clearly we should not have to spilt up our group when you have at least 3 other tables available that we could sit at!!! The Manager and the hostess took 15-20 minutes to address our concerns. They finally moved us. They sent over our server Jerry- He was was very nice and tried to assure us that things would get better from this point. But it didn't ya'll. Our food was cold! Did they really think I would enjoy cold mashed potatoes??!? Jerry took our food back and tried to right this wrong experience . Did I mention that he was really nice! Thanks Jerry. But the bartender was a whole entire mess!!!! First of all one of my friends did not like her drink. She told the bartender and she looked at her like she had a 3rd ear growing from her forehead. The bartenders demeanor, attitude and tone was not pleasant! Later that evening another group sitting next to us was wrapping up their tab. The mean bartender lady was their server and Sugar Factory had added a $125.00 gratuity to their bill and they had experienced terrible service from Mean Bartender/their server lady! So they began to explain /complain to the manger..... Long story short- Mean Bartender lady says "F*CK ALL YOU PEOPLE! ALL YOU PEOPLE NEED TO SHUT THE HELL UP ..... etc. The group of black women (it was 8 of them in their party) handle the situation calmly. But I know they wanted to snatch her up- mean bartender lady was just showing all the way out!!!! Her manager tried to calm her down and allowed her to continue to work. I am so done with this establishment. Customer service was terrible, food was cold and you have disrespectful staff. In the words of Sweet Brown "Ain't nobody got time for that"!

    (1)

  • Robert B.

    Beware of $30 drinks! Everything was fine, except when the bill arrived my wife's drink was $29.75 - no kidding! I thought my sphincter was going to implode! Very overpriced for an average experience. I think that if they're going to charge $30 for a drink, they need to list the price on their menu. This seems very shady to me. The drink was 3/4 dry ice and when I complained to the sever about the price, she responded with "Well, it has 6 shots in it." If that were the case, my wife would have had at least a slight buzz. Bottom line: overpriced, shady, rude service. We will definitely not be returning!

    (1)

  • Kammie T.

    It's just hyped. Menu selection is nothing amazing although fried mac & cheese was pretty good. I only had the Cosmo which was not strong, decorative but not worth $14. The setup of the restaurant is nice. I ate outside which I enjoyed. If I go back it'll be for the drinks not food but at this point I'm unsure if I will return. Service was fine just not impressed by menu and prices.

    (3)

  • Kimmiy K.

    "If you are looking to spend a lot of money and get nothing in return, then this is the place for you. My server was pretty knowledgeable of the drink menu and that was about it. Food was mediocre at best and way over priced. Back to the drinks. It was all for show, it did taste pretty good and the candy in it was excellent however it was more on the koolaid side and very sweet with very little alcohol in it. This cost 30 bucks. Can you say (ridiculous)! Lol We spent about 200 dollars 4 ppl and we only had water, appetizers and 1 drink. So as I stated earlier this place was over rated big time with an over priced bennigans menu with liquor store priced drinks with a cook county tax on it. If you are looking to spend a whole lot of money and get absolutely nothing in return then this is the place for you. The best thing they did was valadate my parking ticket. I will not ever go back even if a friend is treating me.

    (2)

  • Mark J.

    "Um.....You have your table for an HOUR and 15 MINUTES.....", which is what was said to us the second we sat down, WHAT?!? Before a glass of "bottled" water or I even had my coat off, directions as to how long they "allow" me and my family to be here, not very hospitable. That being said (which I didn't think would be an issue for 3 "guests"), the service was TERRIBLE. I always the 75 minutes in the back of my mind. It took 5 minutes for the waitress to greet our table. It took 10 minutes for her to return and take our drink orders It took 15 minutes to RECEIVE our drinks It took 10 minutes to ORDER our food It took 15 minutes to RECEIVE our food For those playing at home, we were almost out of time! Drinks- They bring you reusable flip top bottles of I assume is the finest Lake Michigan Filtered Tap water for the table. Kind of nice, I would have preferred sparkling, but with service being SO SLOW, you didn't have to rely on the waitress. My wife and Daughter had their coveted "Goblets", which did come recommended by friends. Couple of things, as stated in previous reviews, THERE ARE NO DESCRIPTIONS ON THE MENU! It is really hard to make a decision based on the name of a drink, you can assume, but WHY? The waitress did in fact know what was in the drink, I just wonder why. You dedicate 17 pages of the "online" menu to drinks and a "specials-type" card for a drink menu for the sit down. Understanding that drinks are the reason why the majority of guests choose this place, it just seems like a missed opportunity for the up sell for those who are on the fence about ordering, or forbid trying a couple because the descriptions sound so great. Goblets were good, fun surprise when you get the bill. $29.75 for the -Sunshine Tea- and $22 for a VIRGIN -Berry Bliss-. I had a diet coke, I was driving. I get the kitschy cool of Diet Coke in a bottle, but for $3 EACH and it's 8 ounces??? At least I received a glass of ICE for my water! Food- OK, not impressed, overpriced. Their menu mix is WAY OFF. Their dinner menu Entree Section has 12 items, 3 of which are burgers, 3 are steaks and 3 are PASTA?!? 1 chicken option? 1 fish? and 1 very "original" Pork Chop! I don't know who wrote the menu, consider a vegetarian or guests who consider something besides red meat. We had -Fried Macaroni and Cheese-, it was OK, you got 3 balls for $9. WAY under seasoned (ask for salt), and the "tomato bacon jam" tasted like caramelized onions in BBQ sauce, but it worked with the balls. Wife had the -Cream Cheese Smashed (really) Potatoes- Flatbread. Honestly, the best thing we ate. Great bread, light and flavorful. Boarder line too much potato, but it was good. Carb heaven. She was surprisingly pleased, as she doesn't eat red meat, which is 50% of the entree menu. Daughter had the -Classic Burger-. No frills, literally a burger and fries in a basket. Brioche bun which is nice. Cooked how she ordered it, lots of fries. I had the -Fried Chicken and Waffles-. First of all, forget food cost percentage ( you are making enough! ) and use chicken breast as opposed to chicken thigh, or use bone-in chicken thigh. I know that the going trend is that the thigh has more flavor, but when you cook it to death, the flavor is lost in the CHEW; very reminiscent to Chinese take out chicken. Also, include a sauce of some kind. The chicken was a little over done and the waffle needed something to add moisture, like a Maple Dijon Syrup or something to tie the dish together. Dessert SORRY, we ran out of TIME!!! Nothing really looked that impressive anyway. Atmosphere- OK grandpa, but the music was too loud. We found ourselves almost yelling, granted, this is 6pm on a Saturday evening. Save the "Club" beats for after 9. Well appointed dining room, 3 (I think) bars and more TV's than tables. Very strange layout with HUGE booths for pseudo large groups of like 6 to 10, which many booths had 3 people. 2 top high boys near the windows and "standing tables"? That being said, MAKE SURE YOU HAVE A RESERVATION! We got to enjoy a half booth, half chair table. My wife had the luxury of sharing her bench with the lady next to us' "fur" coat. Overall- If you are a 16 year old girl who is looking for an expensive birthday party with lack luster food and overpriced kiddie cocktails, I have found the place for you. I'm really sorry, I had VERY high hopes for this place. The place is clouded in pretension with little redeeming qualities, just look at the "wall of shame" for their $26 lollypops. This is for the Restaurant and I hope they read this!!!! There are many AMAZING dining options steps from your door. You do a few things right, maybe stick to that. STOP SERVING "Dinner" and just be a bar with apps and dessert. Be the before dinner or after dinner spot or CHANGE YOUR MENU. Look at your sales mix, how many Breakfast items do you actually sell for dinner? I ran out of space allowed.

    (2)

  • Sam D.

    Called over a month in advance and couldn't get reservations. Place is overrated a big waste of money. Had a party there got bad service and wait an extra 30 minutes after making a plan party reservation. Drinks are over price. The goblets were a waste of money, they claim six shots but not a chance...I felt nothing but sick after drinking it because it was so sugary (the place is called Sugar Factory so I mean what did I expect). The food was fine, just over price if you want to spend a fortune

    (1)

  • Heidi L.

    This place should get less then 1 star. The candy was stuck in the machine & not one person approached us to help. All the employees stood around & were very ignorant. They need a whole new staff, starting with the managers who would allow such behavior. If you want to ruin someone's birthday then bring them to The Sugar Factory in Rosemont.

    (1)

  • Tina R.

    I had a blast there. The food is amazing and reasonable. Yes if u get a huge drink it's more money than normal but there are five shots in it so its five drinks. But if you have one they're wonderful. I really don't understand why there are negative comments and confusion about the place. One side is a candy store and the other side is a restaurant. Not to mention the people that work there are super nice. My husband and I loved it

    (5)

  • Erika B.

    Sooooo this place is gross. The food is over priced and tasteless. I got hot wings and fries, how do you mess that up???? Well they did!!!They were bland and soggy! It smells weird in there too and doesn't seem to be the cleanest establishment. This place is so not worth the price or the drive. I strongly don't recommend coming here. You'll regret it.

    (1)

  • Cece L.

    They messed up my order, and they forgot to bring out our appetizer. Also I thought that restaurants would offer free birthday treats - they don't. You need to purchase a dessert from their menu and each candle is $4. The drinks range from $22-$30. Also when our water ran out the waiter never came by to refill it. Nonetheless not the best service. Maybe a little too overhyped.

    (2)

  • Laura W.

    I had high hopes for this place before it opened. Seeing all the praises from A-List stars always gets me looking forward to a new bar/restaurant, especially if it's opening in the Park at Rosemont which is steadily becoming a worse and worse place to spend a Saturday night. I came to Sugar Factory on one of those Saturday nights and started out confused. Candy store? Restaurant? Bar? Where do I wait in line for a table? At the candy counter? Where's the hostess? This place is in need of some serious signage. Even just a small sign at the front door pointing to the hostess stand (never did find it). At night, when people are packing in, it's literally just chaos at the entrance. Needless to say, there were A LOT of open tables in the main seating section that were never filled all night, however when we asked if we could sit at one, we were pointed back to the chaotic front door to wait in line. No additional help given. I don't know if it's because it's new but the understaffing on a Saturday night isn't cool. Standing only tables next to the bar to rest your drink on where covered in layers of spilled drinks and were not once wiped down or attended to in the hour and a half we spent there. You can't just buy one of their huge alcoholic goblets and hold it...it starts to get pretty heavy...so a relatively clean surface to stand around would have been appreciated. One star for the fact that after we finally got a seat at the bar, instead of having cut up lemon and lime wedges at the bartender's service station, there were lollipops, gummy bears and bubble tape...I got a kick out of that. Drinks were decent, not very strong for the $30 goblets, but definitely better than the dollar store kool-aid they sell in the fish bowls at Adobe Gila's upstairs. I hope this place gets it's act together so that it can actually live up to it's reputation.

    (1)

  • Ron L.

    I enjoyed the Sugar factory. The place is very Sugary. :-) It is a candy lover's dream. The sweetness of the room will definitely have you wanting to risk a few cavities for the adventures of candy land. The prices here are really expensive, so a visit here would have to be a treat for a special occasion. I went for my friends birthday. There were about 10 of us and we split the bill evenly, so each of us ended up paying $50 apiece.. Not too bad. I loved the place, however the drinks (Goblets) were about $30 each for basically juice... There wasn't a taste of alcohol in the large glass of candy and fizz. Maybe I should have tried a different drink... I will go back to give it a second chance.

    (4)

  • Kelly C.

    This place is going to be popular for a year and then close within the next 5. It's a fad- go get a cool drink and enjoy the demonstration of the 60 ounces of pure sugar your going to indulge in. For healthier individuals - this place has limited options with subpar food. I think they should start focusing on reworking the menu since they have the drive recipes down. This restaurant is a fad, go enjoy the experience and then you can start going to restaurants with better food.

    (2)

  • Chris R.

    Cute ambiance when you walk into the candy store and restaurant. We sat outside and the only reason why I'd give 4 stars is cause our first 2 high chairs had broken straps. Third time was a charm other than that, the food was tasty! We ordered 3 apps cause we wanted to make room for dessert. We got the mini burgers, the mushroom flat bread and the hot wings. Our food came out pretty quickly and the food was pretty good! Our toddler loved it too! For desset we had the berry shortcake, but instead of all strawberry ice cream, we were able to modify it and had 1 scoop of each: strawberry, vanilla and chocolate. Yummm! I wish the cake pieces were a little softer, but it was still delicious its a cute place and they even gave my son free rubber duckies!

    (4)

  • Jay W.

    Great scenery and very kid friendly I will visit again .... Although the fact that you must reserve or use the bar area but the bar is standing only which makes no sense if you want to eat

    (5)

  • Jennifer K.

    My sister and I have been waiting to go here since the "coming soon" sign went up. We went to the ones in Vegas and wanted to see if they come close.. Not so much! No one welcome me when I came in or asked if I was waiting for anyone, which I was. My sister arrived so we went up to the desk where a girl was on the phone taking a reservation while the two other employees talked by the coffee machine while people were also in line waiting to be rung up for their $25 lollipop.. Yes $25! She finally sat us in the dining room where I noticed the music was just as loud as it was in the store part. It felt like we were dining in a club the Rosemont location is all celebrities .. They have tons of pictures on the wall of celebs with the $25 lollipops and huge pictures of more celebs; where as, in Vegas it feels more down to earth and fun. We ordered three appetizers and dessert, which were all AMAZING!!!! Yet the service fell very very short. After we got dessert, we didnt see m our waiter again. No refills or to check if we needed anything . Yet he checked on other tables who were there way after us. I had to wave like a crazy person to flag him down bc at that point we were there for 2 1/2 hours... For three appetizers and dessert!!! My sister and I agree we will ho back but in no hurry to do so. Kinda disappointed

    (3)

  • Craig G.

    Meanest people selling candy I have ever met. A box of gummy bears for 15 bucks you should be smiling and doing back flips but not here. Never been here but it's just an overpriced candy store you would find in a mall except pictures of kardashians everywhere and mean candy helpers

    (1)

  • Maurice W.

    Good place to have drinks for adults and kids but not a good place to eat. Stick with the appetizer and the deserts are to die for!!! lbvs

    (5)

  • Tameika G.

    My husband and I went to this place the Saturday after Xmas 2014 and boy were they rude in this establishment. When we first walked in we was not greeted by anyone but a few employees who stood at the welcome booth who just stood there and looked as if we must approach them. After figuring out how things worked on our own may I add we stood at the bar for drink service after being told it was a 3 hour wait for a table. So , after standing at the front bar waiting for about 20 minutes a server came up to us and offered for us to go to the back bar as it wasn't many people back there, so we did. The bartender back there was very rude. She didn't even acknowledged that we sat down at the bar until about 10 minutes of us sitting there and then was very passive and rude once she did feel like noticing we were there. She finally took our order and I ordered the Mai tai goblet drink (60oz) and my husband ordered the passion punch goblet. The drinks were around $33 a piece which isn't bad when your getting a really tasty drink. These drinks were terrible. They were full of juice and sprite and no liquor almost so sweet they were unbearable to drink. Who puts sprite in a Mai tai I have no clue but this was what we were dealing with. After I took a few sips of my Mai tai i asked the bartender was it sprite in my drink and she proceeds to say "yes it is, all of our drinks have sprite in them" and walked off in a very dismissive way. When I asked for her again to try to get something different she played like she didn't hear me requesting for her which was even more fuel the fire. After finally getting her to give me something different her attitude still was really sucky and I was ready to go. I ended up getting two very sweet no liquor lemon drops in replace of my terrible goblet drink. Bottom line is the service and servers in this place is rude. They don't appreciate your patronage of your money. They act as if their overwhelmed and don't wanna be there so don't. At $33 a pop for a drink I expected way more service then the rude judgmental attitude I received there. I will never go back to this place ever and have already told several perspective patrons it's not worth it. P.S the only reason I gave this place one star was because of the server who did offer us a seat at the bar in the back, however other than that it's really not worth the one star I gave them.

    (1)

  • Jess R.

    I visited this location for the first time in December with a group of friends. I never seen the reviews or saw the pricing so I didn't know what to expect. We had a reservation on a Sunday evening, however, our entire party was not present so we were not able to be seated right away. Once everyone was there we were still able to be seated even though it was about an hr after our reservation. The food wasn't especially memorable, but everything was prepared as requested. Like I said, I didn't see the pricing so I did not expect the drink to be $30! But it was worth it for the sake of the experience. It was delicious and I definitely felt the effects of the alcohol...maybe not $30 worth though. The service was excellent, our sever Jessica, was knowledge about the drink selection and was friendly The store manager Jasper, visited our table at least twice just to check on us. I would visit this location again and recommend it to a friend.

    (4)

  • Russell A.

    Service is horrible.I've been to the one in Vegas, and it was awesome. This place is known for their super yum fun drinks- but for some reason at this location, the drink menu is sized to only a few pictures with no descriptions. HOW ARE YOU SUPPOSED TO KNOW WHAT YOURE DRINKING? We end up asking the waitress ' what is this drink? What is that drink?' Her answer is always the same- "hmm, I'm not sure " This goes on for 5 drinks and we just let it be. She never again comes to check on us, I have to go to the bar and ask if someone could please bring us out bill. On top of that, the music was so loud (like we're in a dance club), and food was pretty boring. If you closed your eyes and ate, you'd think you were at a dirty Waffle House.

    (2)

  • Jaime G.

    Fun little joint in the new Rosemont entertainment complex. Lively, kid friendly, and great view of the skating rink (and soon to be concert park). Don't get too excited about the food...it's just ok. Just image high priced food that you would get at a theme park. Not bad but not good either. However, the selection is good and kids don't care about the quality of food anyway. We had the mini burgers which were dry but edible (my son ate all 3), Caesar salad with kale, and chicken tortilla soup. These last two were actually pretty good. Will def come back with the kids and have desert.

    (3)

  • Drew S.

    My family of 4 (remember that number as it is important to this review) went last night to the Sugar Factory in Rosemont. Celebrating a birthday, one of our kids ordered a chocolate shake, it was presented in mug , I had a few sips and it was really tasty. The food came out quickly, and delivered hot. I ordered pasta and a side of mushrooms. The pasta was cooked well, but the mushrooms lacked flavor. One of my kids had the chicken finger appetizers as a meal, they looked god and she enjoyed them. My other daughter had the red velvet pancakes, great presentation but she didn't care for them, I didn't try them so I can not say. My wife enjoyed her salad, so over all I have to say the kitchen did great! When we asked our server about a light dessert, for our birthday celebration, he informed us that they don't have anything small. We passed on desert and asked for our check. When our check arrived we added a nice tip, as were about to leave our table, we noticed our server had already added a 20% tip , to our tab. How generous of him! I'm a server, and I am 99.99% certain that this was not an accident. It was an attempt to get a very large tip! The manager informed us that a tip is automatically added to a party of 5 or more. My server was #1039 Jeff S He was training someone last night and I hope this is not a common practice that happens with all the servers here. Be aware if you dine here

    (1)

  • Susan D.

    Soooo much fun!!! Celebrating my daughters birthday here... Had such a great time!! Think we had a sugar coma between the drinks with/gummy bears and the delicious chocolate birthday cake. Lol!! Although it's small in size, it's a fun place to celebrate. Good music, drinks and overall vibe...

    (4)

  • Monty W.

    the new kid on the block... located in the ever popular mb financial park (sounds like a stuffy corporate building no?). it took over the space of the greek restaurant. kids kids kids!! this is the place you've always wanted, a giant candy store on one side and a ice cream bar on the other. Honestly, you'd need an army of friends to take down their colossal monstrousity of ice cream with more than 20 scoops of icecream bananas etc. i dont wuite have a sweet tooth now, so i just had food instead. flat bread pizza was good and i had a burger as well. the place is still somehwat feeling itself, as i think there is excessive staff and inefficient service. the place gets busy - i'll take a pass and avoid the crazy teens and sugar crazed kids and hit up a more mature crowd next time i'm at the mbp.

    (3)

  • Keyona D.

    So we were told that they were at capacity for the night at 7pm. I find that mighty strange seeing over 10 empty tables. They must not like making money. Oh yeah they make up for it with overpriced drinks and sky high candy prices. I keep wanting to like this place, but they keep letting me down. And where is a candy server when you need one? How about getting a few hostesses who actually know how to be cordial and host instead of having teenagers standing there twirling their hair while staring off into the massive crowd of people who are hoping to be seated. In the end they kindly suggested that we sit at the bar with a 9 year old. How thoughtful of them you'd think right. Only children are not allowed to sit at the bar so our problem is still not solved. Honestly we feel about as welcomed as ants at a picnic.

    (1)

  • Kristin S.

    I was blown away when I first walked in. Seeing all of those candies and ice cream, I wanted to start off with dessert! The ambiance is very nice, great music - I have no complaints. I was seated in the Chocolate Lounge which had an awesome vibe and was super sexy! I was greeted by 3 waitresses so that was nice. I planned my party with Jennifer and she was very attentive to my needs and was VERY responsive when it came to emails. Folks need to understand that when a retail business is opening up for the first time in a new market, they are going to be SUPER busy! Jennifer was answering emails at 12:30am....so my experience with her was SUPERB! She even greeted me and my guests at the table. I plan on throwing my son's bday party here next year. Oh, try the lollipop goblet it was really good. I wanted to try the King Kong sundae, buttt it was too expensive..$99? No thanks!! I did try the cookie jar and it was soooo good! The food was good as well. I had the Sugar Factory Signature Burger. It was decent. Lastly, I didn't experience ANY racism. I believe I read a comment about them treating blacks a certain way...well I was treated like anybody else in there - with respect! Overall, this place is nice and I DO plan on coming back! Thanks for bringing this place to CHICAGO (Rosemont) xoxo

    (4)

  • Verena P.

    Went here on a Friday night with a large group and we were seated at a huge booth that actually fit us all. It was super comfy and spacious. Surprisingly not as busy as I thought it would be for a Friday night in rose mind. I ordered a goblet (huge, something "Hawaiian) which I split with a friend and it arrived with smoke coming out of it, super cool! We split a cookie sundae ($14) that was a huge plate full of chocolate chip cookies and ice cream with whipped cream and chocolate sauce. Vey delicious. This is a great place to go for a birthday or celebration. It's definitely on the pricier side but I'd say it's worth it!

    (4)

  • Angela V.

    I went here for dessert with my husband after dinner at the Park Tavern next door. I was not expecting it to be so loud, you can barely hear the person in front of you. I think of Sugar Factory like a sit down club scene. The dessert was good, but the food menu was not impressive. It is mostly finger foods or something quick to fill your stomach before drinking. We ate the Cookie Jar sundae. It's supposed to be for 2 people, but I think 4 people could enjoy it. It was delicious. It came with 3 scoops of cookies and cream ice cream, oreo crumbles, chocolate syrup, 3 chocolate chip cookies, and whip cream. The drink menu was impressive and so was the price. So the drinks come in 60 oz goblets, which sounds like a lot, but 70% of the glass is filled with dry ice to make this cool smoke effect. So we found out that non-alcoholic drinks are $22; and alcoholic drinks are $29. My husband doesn't drink and I refused to pay $29 for a drink that was mostly dry ice and juice. I could buy an entire bottle of Ciroc or Grand Marnier and have it for months. They also have a candy store that was really cute and had lots of assorted candies. I wanted to get the signature lollipop but it was $25. Again, I can't pay $25 for a lollipop, when I can buy 1 for $.50 at the local candy store. Ha Ha! :-) If you are looking for a good time to hang out with friends, or if you are 40 and under, I think it's a great spot. I definitely wouldn't go there for a date. But it was great to have the experience.

    (3)

  • Deitra L.

    My friends and I went yesterday to the Sugar Factory for my friend's birthday. I was pleasantly surprised that the atmosphere of a Candy Store can be transformed into a Posh bar/restaurant. The atmosphere was on point for a great night out with your girls. I had the sexual chocolate drink which was oh so good! The drinks are pricey but still very good. Now the food was a different story. First, I'm vegetarian and almost all restaurants have one option, besides salad, that vegetarians can eat. I was very disappointed that everything, even the grilled cheese sandwiches, had bacon or some other meat on it. I stuck with the breakfast food and got a crepe, which was eh, but I was really wanting a good lunch with fries like my friends. Lastly, for this to be a dessert/candy place I have high expectations on the quality of desserts. It seems like the big presentations of the desserts was the focus but the ice cream tasted generic and the cake we had was extremely dry. I would hope they put more focus on the quality of taste instead of the presentation in the future. All in all, I would go back for drinks with the girls but I wouldn't eat there.

    (3)

  • Steven L.

    The staff here are some of the best and friendliest I have encountered in a retail setting. Not to mention the floor to ceiling candy walls of deliciousness.

    (4)

  • Amanda C.

    I guess it's ok- didn't eat inside & let my daughter get one thing because everything is ridiculously overpriced. $10 for a keychain, $30 for a baby dress, $12/lb for candy or the Chinese food box of candy $14 flat. Idk it's a cute place just ridiculously expensive! Not worth it if you ask me

    (3)

  • Kosha K.

    Drinks were awesome! We had the lollipop one! Definitely something totally different. Price wise was kinda expensive..$30. We had pretty good service but they were still really busy....literally every table was there for a birthday therefore it was really loud. The food was okay. We got a few items that they suggested the mac and cheese balls were pretty good. I wouldn't suggest the flatbread potato one wasn't that great. We went to the candy factory portion of the restaurant. Pretty cool kinda small...and super expensive...for a small container it was 12/13 bucks! I'd visit there for deserts and drinks again but I think it a one time thing to do.

    (3)

  • Tam D.

    Nice place. Interesting drinks. But so dirty. The tables are sticky. No one care to check and clean it. When we ask them to, they literally wipe a spot big enough to put the tab. Un - believable.

    (2)

  • Kait H.

    Really trendy, the goblets are just a little overpriced. Also, the sundaes for 2 are definitely for like 8 people, so choose wisely!

    (4)

  • Breon R.

    Drinks were too expensive for a miniscule about of alcohol. The waiter was nice and honest about our drink options though.

    (2)

  • Katherine B.

    The staff was not friendly and flat out disinterested in doing their jobs. The food was the most over priced disgusting food I have ever eaten. The drinks are full of bright colors and candy to make you forget that you are paying $30 dollars for basically no alcohol. Worst. Restaurant. Ever.

    (1)

  • Kai A.

    There's a clique of rude little girls as the hostesses. The drinks were okay. The waitress was...par at best. Wouldn't recommend. Seriously those girls need to fix their attitude. They're adults, but only children act like this. Like honestly.

    (1)

  • Eva S.

    My family and I were so excited to make reservations to Sugar Factory. We were unfortunately disapponted by the experience. The menu had a few selections and the food was awful. There was nothing special about this place. I dont understand what the hype is about. Even the candy section was small and crowded. Toooooo overpriced!

    (2)

  • Autumn W.

    We came the other night for my sisters sweet 16. The food was amazing, and we shared a virgin goblet. very good and definitely big enough to share. i was dissapointed in a couple things however. we had a 7:30 reservation and our 6th person was meeting us their when he got off work... which wasn't going to be for another half an hour.. well they wouldnt seat us till he was their. which was just annoying while we were all starving we had to wait. the other thing that was disappointing is that all they do for birthdays is charge you for a 4$ sparkler that they put on top of your dessert. i would think for the amount of money people spend their and how many people go their for birthdays they could do something a little more.. all in all it is a great place to go and experience.

    (4)

  • Tina H.

    Loud and obnoxious. The staff is rude and the food is awful! The place is an unorganized zoo. I have never dealt with such mayhem in a tiny space. Don't add this to your wish list!!!!

    (1)

  • Julius L.

    This place wasn't really what I expected. I had the lollipop goblet. The alcoholic beverages even tho they were over priced was the best part of the experience. The service was terrible. W walked to the counter waiting to be seated and they lady just started at me no fretting or anything. The chicken tenders and pasta tastes like something you could get in a TV dinner. The burger was decent . music was way to loud. Service was extremely slow. I usually tip everyone but not this time. Everyone looked like they hated there jobs.

    (2)

  • Merol G.

    Over Priced restaurant for what they offer. Rip off place for teenage girl

    (3)

  • Mark W.

    Made reservations to the sugar factory for 10:00 on a Saturday night. Got here and got turned around because I was 20 years old. And I had to pay $13 parking just to leave. When the parking was going to be free. I should've have been warned that you have to be 21+ after a certain time

    (1)

  • Angelika C.

    The service here is horrible. It was our first and last time there. I get to the place with my sister and her friends. #1 the lady at the front was super rude. Made us feel completely unwelcome. #2 they had NO reservations for us after it took me a week to set one up. #3 they told me the there is no wait period which according to them meant that no matter how long I wait i won't be getting a table #4 after I told them I was willing to wait they looked at some of the people that came with me and told me after midnight everyone needs to be over 21...mind you I got there at 7 pm so between 7 and 12 they would not be able to get me a table. You could tell by the way they looked at you and their rude responses that they weren't willing to even try and get you a table. So by obviously seeing that not everyone was over 21 they did they're best to get us to leave. I was super upset at this whole situation. Especially since not only were we already there but it took us a hour to get there. Unfortunately my sister never got a chance to experience any of it but it's for the best. They need to hire people that aren't so rude. They look at you as if you insulted them just by showing up. The place itself seemed okay but if you ever want to take someone out for their birthday or any other occasion I would never consider this place. We have never been there and no one even offered us an alternative or maybe a suggestion to what we could do. No one is willing to help you and everyone has a freakin attitude. You'd get better service at a McDonald's then here.

    (1)

  • Lance S.

    Slow service, never had anyone check on us. Food was mediocre at best. Servers brought food and that was the last we saw of them. Manager did not stop by. Certainly not worth the money

    (1)

  • Ana M.

    Had a 2:45pm reservation for a late lunch. We were greeted right away and we even got to sit at a table on the small patio they have. Our server was very nice and recommended a few drinks. Lunch consisted of the chicken BLT paired with a ​"Peace love and Harmonie" followed by a " Sexual Chocolate". First drink was delicious, I would recommend that one. Sexual Chocolate was a little too strong for my taste, but still very good. Overall, the whole lunch experience was great. Drinks and food arrived on time and the service was excellent. I will definitely go back and try out more items. I will also have to go back for dinner and experience one of their bigger goblet drinks. I can see how they can it can get hectic when it is on a busier day or maybe in the evening, but since it seemed that I chose a good time, everything worked out well for us.

    (5)

  • Sweatytoothed M.

    The environment is fun and party-like, and the candies are-- well, SWEET-- like candy should be! Lol... The problem is that all of it is truly over-priced. Their popular drinks are nothing more than pineapple juice, sprite and a little rum with a few pieces of dry ice to lure you into paying $26 for the smoky look coming out of your sprite! Lol... I had the steak with the string fries, and I am NOT picky about food but the fries are just cute and no match for my appetite! Sure knocked out my pocket though-- because I paid $15 for 2 1/2 lbs. of candy! No worries though-- they didn't get the $26+tax for their gimmicky drinks!

    (3)

  • Laina F.

    The drinks and the bartender's are great however either eat before you go or have plans after because the food is not great and over priced

    (3)

  • Kamilah S.

    My boyfriend and I came here to celebrate my friend's birthday. We shared one of the big fish bowl drinks ($32.95), I believe it was a berry flavored one with gummy candy pieces of fruit floating in it. To eat, I had a fried mac n cheese with the bacon jam and the meatball, both were very delicious. I also had a lemon drop martini, it was a tad sweet for my taste. I would definitely come back. The staff was great, very accommodating. (We had a rather large party of at least 12 people).

    (5)

  • Lauren B.

    Terrible Managment and service. So disappointing because I used to love the vegas location. Vegas has gone downhill and now this one is a joke. We had them bring out the wrong wine, appetizers we didn't order, one drink came froze and my friend couldn't drink it, they forgot the dessert we ordered for my friends birthday, the bathrooms were not clean and the waiter took an hour figuring out our bill and correcting the charges. This is just the tip of the iceberg with everything that went wrong. Thier bartenders are terrible and waiters unknowledgeable. We spent four hours there due to the mistakes it was a shame people were bored and unhappy by the time we were able to leave. They really need to update thier menu and revise thier cocktail menu to include descriptions (it only shows pictures). My martini looked nothing like the pic on the menu and the waiter insisted it was right. If they ever turn around thier staff and managment this would be great but right now not worth the headache. Big thumbs down.

    (1)

  • Charles B.

    I'm not sure what all the hate is about. The place was pretty nice great decor, cool drinks with togo cups if you don't finish that huge Goblet , our waitress was nice and efficient. The Food was ok not the best but I wasn't walking in the Sugar Factory with high food expectations tho. So overall I would return again once the weather warms up some.

    (4)

  • Kia P.

    This is the most disorganized restaurant that I have ever been to. You pretty much have to get reservation to dine and there is no flexibility with the reservations. I had the white gummi goblet and it was actually strong the food is horrible so stick to the breakfast foods on the menu overall I wouldn't not go back but if you are going to go skip the eating and just get drinks.

    (1)

  • Jessica R.

    We had a spur of the moment ladies night last night and went here. We were nervous that there would be a long wait and were told 1.5 hours! But we were seated within 5 minutes (the host said everyone cancels that makes a reservation on opentable). We ordered a goblet (ocean blue, virgin are $22 and non are $29), we also ordered the cookie jar ice cream sundae for 2 ($14). We were not so impressed with the goblet, it was really cool and all but it is packed with ice and pretty small. We LOVED the sundae, it was delicious and huge, so we split it 3 ways. Service was pretty good, it's a busy place so that is understandable. I do recommend this place because it is really cute, and would be a cute date night restaurant to go to, but it is slightly pricy.

    (4)

  • Isabel T.

    although the drinks are over priced and full of ice, the food was great for me! I ordered the signature sugar factory burger which I believe was 9-10 bucks so it was not too bad. I couldn't put the burger down... I'm not sure if it was because I was starving at the time or because it was that good. the fries that came along were way too salty and over fried for my liking. I ordered two non alcoholic martinis and only liked one out of two. The watermelon martini tasted like a melted Popsicle but the Caramel latte- I think that's what it was, was great. Not worth the money spent for being non-alcoholic though. it's better to get something like that from starbucks.

    (3)

  • Nine C.

    So I was really excited that Chicago would be getting The Sugar factory, so excited I even decided to do a birthday dinner which I started planning a month in advance. Now I know new businesses can be a little "eh" but I wanted to give it a try. I first got in contact with Jennifer who was hard to get a hold of. So eventually I had to call her because everything had been done via email. That's really when things got crazy. I emailed her questions with no reply back. Finally after sending her one last email requesting to plan with someone else she gave me a phone call. I was then told that my party (size) would have to spend a $1000 minimum and pay the difference if they didn't show which wasn't stated in any of the previous emails or information that was given to me. So regretfully I ended up making a reservation for 12 people instead. I know that $1000 is easy for a large group of people but I didn't want to chance it since I know that people can back out of things like this. fast forward to last night when I first walked in I was told that my entire party needed to be present before I was seated. And was told to wait by the door luckily my sister made a smaller reservation and I was able to wait at her table. As we were waiting for everyone else to arrive the manager (Clint) kept coming to us saying that there were other reservations that night and that he had to use my "reserved" table for the other "reservations" not so nicely. so I made the suggestion that my sisters table join my reserved table to have a larger group. Clint, didn't want to do that at all instead he kept coming to our table basically harassing us while we tried to make the most of the night. he kept saying that's not how reservations work and that he couldn't accommodate us. The best he could do was try and seat my friends close by -_- now I know Rosemont doesn't see that many black people so idk if it was a race thing or if he was just really good at being an asshole. What did happen was we had an awesome server Nicole and the general manager happened to be there that night and fixed everything for us. Oh. And she knew nothing of a $1000 minimum. Go figure. Ps. If you're black you'll probably be seated away from civilization (in the back)

    (3)

  • Jennifer L.

    I was pleasantly surprised by this restaurant. The service was great. The food was all delicious. We all had different things including salmon, spaghetti and meat balls, pappardelle with mushrooms, chicken fingers and fettuccine. Very flavorful and big portions. The salmon and spinach was better than any I've had at five star restaurants. I'm not exaggerating. The lollipop drink for the kids is pricey but totally worth it to share as as a special treat. Service was prompt and courteous. Tip is automatically included for parties over 6. Fun photo props and candy store as well. Huge venue with chandeliers everywhere. Great place to check out.

    (5)

  • Amanda G.

    Fun atmosphere on the weekends. If you like the typical loud music and watered down drinks type of place. I really tried to love this place but the more I go, the more I dislike it. Service was very slow tonight! 25 minutes to get just our drinks! I'll give it props to out doing any bar in the rosemont park with the cool looking drinks but most taste watered down or toooo sugary. My cotton candy Cosmo ($14) tasted like pure cotton candy dissolved in water. Go for the goblet.. Gummy worm goblet is the best in my opinion.

    (3)

  • Nora C.

    Came in and sat at the bar for drinks. The bartenders were all friendly and willing to explain what was in each drink. The hubby had the energy bear goblet and I had the red velvet martini. Both were delish and I was so pleased to have had such a good experience despite the fact the some reviews here are not so great. I can't speak in regards to the food because we only stopped by for drinks. Will come by again to have some food next time.

    (4)

  • David N.

    $13 a Lb for penny candy along with a bouncer for the CANDY store portion of the place. Come on... Ridiculous. Once the novelty wears off I don't see it lasting. To be fair though I did not go to the bar which looked cool or have any food... So look elsewhere for that info.

    (1)

  • Maggie G.

    The Sugar Factory feels like the Forever 21 of restaurants. Its a cute idea with the candy store on one side and the restaurant on the other. It felt like it was trying to be a club but was more so a soda parlor. The music was definitely club music, it just didn't seem to fit the restaurant. The food was nothing to write home about. We almost left because nothing really stood out to us on the menu. We split the mac 'n cheese balls- which were pretty good. I got the tortilla soup, which was good, but I asked the waitress if it was cream or broth based and she said it was cream-based but it definitely wasn't and it came out with soggy tortilla strips on top. My boyfriend got the Other Burger and said it was okay. The fries were probably frozen and the bun was... eh. We didn't get any cocktails or dessert because we wanted to leave, but the options looked good. Overall, our waitress was very nice but everything else was just... okay.

    (2)

  • Nichole C.

    We stopped in because we had walked by and saw the cute interior. One side is a candy store/ice cream parlor and another side is a restaurant and a worker said there was another lounge area that has a DJ at night. Since we just finished lunch elsewhere we looked at their ice cream menu. After seeing the high prices on the milkshakes and speciality sundaes (~$8 milkshake; ~$16 Sundara Spa) we decided to just grab a few pieces a candy to take home with us. Those were good.

    (3)

  • Kcbizboss C.

    I wes invited to the Sugar Factory last night for a birthday party and I did not like it one bit!!! There's is wayyyy too much hype surrounding their signature drinks and they pay no attention the food. For a bill that's $400 I want to at least enjoy my dinner. The wings were unnecessarily hot. It was like someone just cooked them in hot sauce and cayenne pepper. No one that ordered them were able to finish them. Have a plain wing with sauce on the side. Some of the other food was sent back for being dry. The drink novelty system is cute, but I wouldn't eat there again- they should be a bar. And lastly, the party gratuity is great for substandard servers that you wouldn't haven't tipped 20% Restaurants should rethink this. It should be 10% and they should let you decide is the server is worth the additional 10%+ the server doesn't have to work as hard because they know they are automatically going to make $150+ no matter how bad their service is. Sorry Sugar Factory this place is for novelty drinks, photo ops on their fake red carpet!

    (1)

  • John M.

    I honestly liked the atmosphere (especially the music selection). Food wasn't bad not like the best thing I ever had but good. What threw me off is the ghettoness of the clientele. Been there twice and both time there were groups of ghetto people screaming being loud as as hell. 60% of the people in there were like this. Kinda ruins it. Other than that cool spot.

    (2)

  • A M S.

    What great time with my girls! I was craving breakfast and I had to have the red velvet pancakes. They were great and the eggs were so fresh! My friends had the crazy dry ice drinks. Delicious! If only they could have made my coffee volcanic. They could have kept the potatoes. The GM made sure we were good. Love it...Great times!

    (5)

  • Aa S.

    I ordered The Other Burger and I loved it. Especially the whipped brie! Although the beef was overcooked to a well done when I asked for a medium well. Overall, The Other Burger is still one of the best burgers I had.

    (4)

  • Kate K.

    I think the restaurant is more for people on their way to a wild night out. We went for a weeknight dinner to catch up with an old friend and the music was so loud it was hard to talk and the food was not very good and overpriced. If I went again it would just be for dessert and drinks.

    (2)

  • cecilia p.

    My partner and I were excited to see this place was finally open..we walked in and checked the place out. The actual restaurant wasntr open until 4pm, we decided to shop at the mall and return. We made our reservation for 4.30 and made a small purchase. (fruit loop rice cake) I am only giving the 2 stars for the treat! It was amazing. We returned at about 4.40 for our reservation and were seated. I noticed about 4 other group of diners at that time, most had drinks and I didn't observe anyone eating. We worked over the menu and had decided on our meals and drinks. We waited for what felt like forever..... It was more like 6min. We were not greeted by a server. We noticed a couple had completed their drinks and close out. We waited.... Then we walked out and went to the restaurant upstairs where we were completely accomodated in a timely matter (immediately). Ordered our drinks and got them within minutes, ordered our food and again not dissapointed with the time. I think the servers at the sugar factory could learn from the servers upstairs....

    (1)

  • Molly B.

    Horribly rude staff!!! Standing around doing nothing the whole time while we were waiting to even be greeted refused to give us a booth for a party of two when two people came in right afterward and got one. Overpriced sugar water drinks and you are treated horribly

    (1)

  • Mona A.

    Was in that area and took kids to there candy shop , worst place , employees there are the worst from there dirty uniforms to ugly attitude and waaay over priced candy. $10 for milk shake plzzz, Marianos have better shake then them , will never ever go back there . Ooooh and be ready to be followed by there employee whole time you choosing candy. Most of the candy they have can be found at parry city , no unique candy at all.

    (1)

  • Alan C.

    Just left Sugar Factory food was so so the drinks were OK. The host Margaret is the worst! I called her made a reservation she told me 30 mins. upon arrival I checked in and she informed me that I didn't have a reservation., I then stated I spoke to you, she couldn't remember wow smh! Nevertheless I had to wait another 30 mins for average meal. I won't be back thanks to green ponytail MARGARET.

    (1)

  • Shauna M.

    This place had a nice concept but really lacked in customer service. We went on New Year's Day (super busy) and they were completely booked. So we just decided to check out the candy instead. They had a nice selection but I just don't understand the appeal of buying candy for a hefty price when you can pay so much less for the same thing. Oh well. So we got in line (or at least what I thought was the line) and there were people waiting for their ice cream and hot chocolate. There were 4 employees standing there all doing the same thing working on some customers drink and never looked up at anybody else, they all seemed mad, and didn't apologize for the hold up. FINALLY, an employee looked up and I asked where to pay for our candy. He rolled his eyes at me and said "Oh you're in line for candy? This isn't the line to pay, this is the line to get drinks and ice cream" I was pretty upset. It was my first time there and the layout was piss poor.... how was I supposed to know?! I probably won't return.

    (2)

  • Gina H.

    I do not ordinarily write reviews, I'll often say I will and simply forget but for this place, I just had to!!!! I honestly cannot say enough about this place, I really didn't know what to expect upon arriving since some of the reviews, [although petty], were not very favorable. So where do I start ... We had a party of 35 for my sons 12th birthday out on the patio. I was a tad reluctant to sit outside since it was suppose to be 65 and cloudy however the weather gods were with us and it was now partly cloudy and 68. But that didn't matter since the entire patio's perimeter had heaters up above. The view was pretty darn sweet also since you could look out at the courtyard with the large astro turf area where the kids could all go play on (I guess it's the ice rink in the winter too) ... so now that part is taken care of and every one is seated. The owner comes over and introduces himself then makes sure my 12-year old [b-day boy] was the first to get a ENORMOUS lollipop [non-alcoholic] drink with the dry ice. That was the start to having the other kids wanting one too!! But what a neat touch for these kids seeing those drinks with the dry ice. There eyes were like high beams!!! Thankfully the courtyard was across the way for the kids to run off all the sugar they are about to encounter!! Next, the rest of the crowd ordered their drinks, some ordering cokes & beer where others ordered the ENORMOUS [alcohol] drinks with the dry ice and again, WOW, they were great, I thought they would be too sweet but NOPE, they were honestly GREAT!!! I tried at least 3 of them and not one was a disappointment! Next the appetizers came out, we ordered a little of everything just to try it and the crowd devoured it!!! The flatbreads were amazing and that's saying a lot since I don't often care for flatbread items. Did I mention the wait staff was genuinely friendly and over the top helpful?? I even think food tastes better when the staff is friendly! Next my party decided they wanted to try the actual entrees. The Tuna salad was amazing, the caesar salad was awesome, the lobster roll was terrific, again, I had my reservations after reading the reviews so I had to ask everyone, right? Of the 35 people in attendance, there wasn't a one who didn't say "This place is great" "I love this place" "Wow, thanks for the invite" "I love this dish" "These drinks are #&$*&%^ amazing" "We HAVE TO come back here!!" Etc. etc. Next, we had a clear take out box for all of the kids to go over and get whatever candy they could fill the box with ....talk about happy happy happy!!! The adults were even asking "Can I get a box too" lol. My cousin ended up getting a 30 lb. gummy bear for a special lil girl. Can u imagine a 30 lb gummy bear??? Insane!!! Well, all in all this place was amazing and WE WILL BE BACK!!! It's cute, it's fun and we just all had such a nice time! The ONLY thing that had me dropping my shoulders was, it was a little bit of a challenge locating the place as it's tucked around the bin in the courtyard area, but once folks told us it was right next door to Toby Keith's bar, as well as iFLY skydiving & Fogo De Chao being across the way, we found it. We found out later that the parking garage will lead you right into the place. Maybe the village can help The Sugar Factory with getting some more signage to help locate them because this place is AWESOME!! My party is STILL texting me as I type this review telling me what a great place that was and how did I even hear about it!!! Oddly enough, I had a friend tell me that I just "HAD TO" go there that I would love it!!! Well, he was right, we all LOVED IT!!! Hopefully those coming here will be as fortunate as we were to have had such a great experience! Thank you Mr. Mike Rizzo and your staff. We appreciate your over the top accommodations and all that you did to make our lil guys birthday a HUGE success!!! Gina & Dan Hampton

    (5)

  • Patrice S.

    My friend and I drive 80+ miles from Milwaukee just to try this place. Needless to say, our hopes were for sure set too high &neither of us were impressed. The atmosphere was just plain old stupid. The service was slow and dry, I'm a server so I have a very understanding mind. But, when the waiter doesn't even apologize for taking an extremely long time to retrieve fountain drinks that's an issue. I tipped a standard 20%, he didn't deserve any extra. The goblet drink we ordered was lollipop something or another, it was pretty good and made up a little for the rest of the experience. I don't complain about prices, so I won't start now. No one forces you to buy anything &I don't consider them overpriced because they are accompanied with an experience. Moving on, my friend ordered al a carte; a meatball &cream cheese smashed potatoes. She threw it up within 5 mins of finishing. I had "the other burger", it was weird looking. By weird I mean the meat looked frozen pattyish. needless to say, their skimpy menu for sure looks better on paper than in person. My advice? skip the food!!!!! go for the drinks. I'll probably never be back, this place seems to only be frequented by first times.

    (1)

  • Thomas O.

    Waited a total of 15 mins for a coffee. Blonde girl just ate candy at the register. Finally, someone else came and rang me up. Then, 3 different people came by while I was waiting for them to make my coffee & asked if I was waiting for something. "Oh someone will help you" & they'd walk off. Two girls stood around joking while 1 girl made drinks. RIDICULOUS!!!

    (1)

  • Allan P.

    This place confuses me: the dinner menu pricing is like that of a white-tablecloth restaurant, but the atmosphere is that of Steak n' Shake. WTH with the cheap tables and chairs yet the steak being priced like Capital Grille? The goblet drink was tasty, but as stated previously, way overpriced. At any rate: stop in their candy shop and buy candy, look at the celebrity pics, and then leave. You have plenty of dinner options here at MB Park.

    (1)

  • Erin W.

    If I could give them 0 stars I would. Food was HORRIBLE and hugely overpriced. Staff could not have been ruder. NEVER AGAIN!!

    (1)

  • Meghan M.

    The employees need to get the large lollipops out of their butts. I was initially so excited to celebrate my 23rd birthday at the Sugar Factory. I had been talking about checking it out since it first opened. However, when I came on Saturday evening with a group of seven of my closest friends I was so disappointed. After speaking with the hostess, who "lost our reservation", I asked if there was a chance that we could have one of the large open booths in the back. Instead of apologizing for the inconvenience and finding us a table, she informed me that there wasn't open seating until after midnight, almost TWO HOURS from the actual time. Considering our reservation had already been lost, I started to get extremely frustrated. It was as if the entire staff was 'too above us' to serve us. Instead, we tried to make the best of it by attempting to get our large group a place at the bar. If we had been a group of two or three we might have actually had some success, but since we were a group of seven all wanting to purchase the famous large drinks and appetizers, this was nearly impossible. We waited for about 15 minutes, trying to get the bartenders attention. While standing at a bar, I watched multiple small groups (of three or four) help themselves to tables. The staff was so rude and unhelpful that we left without purchasing a single thing - at that point they didn't deserve our money and they don't deserve yours.

    (1)

  • Phoebe C.

    I can't believe all the 3 stars and lower reviews. I went for Mother's day and I had the absolute best experience there. My waiter Michael, was the nicest waiter I ever had. He knew it was my mother first time so he went over everything with her from the goblet to the dessert. We received our food in timely manner and our drinks were delicious. I have nothing bad to say about this place at all. We spoke to the manager and told her of the excellent service we received. Granted I step on a gummy bear but what can you expect when kids are running around dropping candy on the floor. Yes, staff is responsible for cleaning up but parents play apart of this as well. I love the photo background when walking into the place. The food was terrific!! I will be coming here again. All the staff members were great!!! Keep up the good work.

    (5)

  • Billzz N.

    Beautiful place, everyone was so friendly and nice. The candy selection is ridiculously awesome, the staff is awesome. The bartenders are amazing, the drinks incredible. I had so much fun, can't wait to come back.

    (5)

  • Kori M.

    over hyped, ridiculously pricy drinks. Food was made in a microwave. Please pass on this place. It's just unnessicerry.

    (1)

  • Arielle S.

    The drinks where good got a lot of candy. They have all kinds of fruitie candies. I don't know how the food is but yes I'll go back

    (5)

  • Adri P.

    Eh. It was a nice place, food was good. Service failed. It took almost 15mins for the server to take my tables order. Food came out pretty quickly, when we were done it took another 15mins to get the check. We would look around and made it clear we were ready to leave but I guess no one but your server will come to the table to help. Oh well. maybe next time will be better.

    (3)

  • Pierre Y.

    Don't go here for the food, you'll be sadly dissapointed. But for a drink or desert it's a nice experience. Wait staff is as friendly as they can be considering they seem over worked. Been here on two occassions and the frieds I got with my burger the first time were just plain disgusting. Second time I got the pork chop which wasn't too bad, just not great. Go for the Goblets or Desert after going elsewhere for dinner. Also expect a huge wait time or make a reservation.

    (3)

  • Veronica G.

    I had came with my two friends to celebrate my sisters birthday. It was busy, which I did not mind waiting. For some reason I was expecting the candy area to be bigger or more grand. I had looked look online and what I seen in person was different. Must of the candy bins on the wall were empty. That was not appealing, that alone took away some of the magic I was hoping to capture. We finally got seated, yay! We were seated outside but squished and we sat next to this potted plant or bush. Through out the night we kept swatting bugs away. All of us ordered the other burger. A lot of the stuff on the menu was over priced just a bit. 18 buck spaghetti? We get our burgers. The buger meat were frozen patties. And we had two Huge wedges of tomatos. It was a plain burger pretty much with half a tomato which had to be ate separately. Are water was refilled once , They were served in these long narrow milk pint jug. The waiter came to take our order and give us our bill pretty much. I guess not seeing him throughout was made up for with a rubber duckie we got at the end. Hahaha. I will not come back to eat here because the food was awful and wait staff was mediocre. Just not worth my money. Sugar factory is a great concept but just not for me.

    (3)

  • Food C.

    Good place to go for a birthday. Drinks are big overpriced and lack liquor. It was fun and a great twist on alcoholic beverages- but I wouldn't order the goblet again. $30 for theatrics I guess.

    (3)

  • Ewa R.

    I wish there was a 0 stars button! On March 7th we had a birthday party reservation for a party of 12. The reservations were made a month in advance and confirmed right before the party. Our reservations were for 1030 and we were told to not be late OR ELSE we would lose our spot. We arrived 20 minutes early and waited around. Around 1115 we asked hostess how long until our table was ready, her response was an eye roll along with "it's going to be a long time." I never saw the inside of Sugar Factory but I did see plenty of people using their hands to grab candy from the containers. Gross.

    (1)

  • Aisha K.

    If you go there you should keep in mind that it is about the whole experience. Our hostess was rude we requested to move to another empty table and she told us it would be a 30 minute wait. But I asked a manager and he said it was no problem. Our waiter was very attentive and pleasant. The food was overall okay. It was pretty much your standard American fare. The drinks were good and strong. The goblet drinks have five shots in it with dry ice for a smoke effect. So if you are into drinking it's perfect. The atmosphere is fun and they have a candy shop in the front. The couture pops are expensive but cute. Overall the experience was okay.

    (3)

  • Tina G.

    Went to Sugar Factory for one of the stops of my cousin's bachelorette party. First, I had scheduled a reservation for our group probably a month before, and I kind of expect a table to be ready when we arrive.. We get there on time, but yet we had to wait about 15-20 min for our table still? Are you kidding me? I might as well have not done a reservation. To top it off, I had to go ask if our table was ready, the lady did not come to our group. The drinks are very overpriced. I ordered the PEACE, LOVE & HARMONIE cocktail and it didn't even have the little candy decor on it. I paid about $15 for this one small drink..I should have just got a goblet for the price. Also, I don't even think there was liquor in it.. We finally got seated and our group ordered some food. Big mistake. The chicken was absolutely disgusting. I could taste how it was frozen. Everything was mediocre at best, and once again a rip off. Our waitress only came to our table once too. Only thing I actually like about the place was the design inside, it was very pretty.

    (2)

  • Zuella M.

    My first time there for a friend's bday party...and it was fabulous. The staff treated us so nice, regardless of how intoxicated my friends were. They made the experience fun and definitely gave me ideas for future party planning!!! The food was excellent - beef medallions, green beans, caesar salad, potatoes, bruschetta, mini cheeseburgers... everything cooked perfect!!! I recommend this place to everybody!

    (5)

  • Marie R.

    I always go to the Sugar Factory in Vegas, because, well, it's VEGAS. The one in Rosemont -- just not working! It's dirty, sticky, OBNOXIOUSLY loud, bad service, bad managerial staff...bad everything! I'll stick to the one in Vegas.

    (1)

  • Demetrius W.

    This is the type of place that is fun when you're with a group. I had a blast even though the music was pretty crappy. The drinks are really tasty. I had a Red Velvet Martini and it tasted just like a cake except with a nice little kick. Unfortunately that sucker set me back $14.00! That's expensive and yes they do have $30.00 drinks but they are huge and are meant to be shared with others. I have to say all the drinks I had were delicious. I wouldn't want to come here without a group of friends though.

    (4)

  • Sarah J.

    The food took over an hour to get to our table. They took my brothers order completely wrong. By the time everyone was done eating, my brother still hadn't got his dish. We just asked for his to go. Not the best experience here.

    (1)

  • Kristy B.

    From the decor and all the raving I have heard about how high-end and beautiful this place is, my friend and I were sorely disappointed. Here's the story behind our almost-experience. We came to the Sugar Factory to join my friend's sister at a private party. From everything I heard about this place, it seemed like an A-lister type of place. On social media, there are always pictures and promotions for it. It looked trendy and fun. I wanted to see if they lived up to the hype. We had just gotten to the Entertainment District and wanted to check it out. We walked up to the bouncer and told him we were meeting up with the party. We gave him the name of the party and everything. He turned us away and said that we weren't on the list. Want to hear the funny part? HE DIDN'T EVEN HAVE A LIST. He just folded his arms and turned us away. Meanwhile, we went to another bar while calling my friend's sister and telling her we got turned away. She insisted that we go back and that she would meet us by the door. After 30 minutes at another place, we figured we'd go back and try again. There was already a different bouncer there, who let us in once he saw that her sister was waiting for us inside, motioning us to come in. When we walked in, we were overwhelmed. The place was HUGE. The entryway had a candy store in it. There were also kids there, which confused me. Kids in a bar?? It looked like a cross between a celebrity's walk-in closet and Willy Wonka's factory. To the left was the entrance into the main part of the bar, which was dark with lots of neon and flourescent lights. Oh and we ran into Bouncer #1 while we were in there and gave him a smug little victory smile. There really weren't too many guys there, from what I can tell. There were just older women there, which is fine, but I thought I'd see a mix of ladies and men, older and younger. All I knew was that it was WAY too crowded there and there was just way too much going on. From what I could see, there was no dance floor, but there were swarms of people everywhere. Just chaos. What was funny is that there seemed to be a manager there, but he really wasn't doing anything but standing there, throwing darting glances at the staff and new guests walking in. The drinks themselves looked colorful and cute, but the prices definitely were not...ranging from $20-30 per drink. That's when my friend and I decided to leave while we had the chance. So instead of ordering drinks and trying to fit in at this bougie place, we went next door to Toby Keith's and had a great time. It was just a weird experience here and we could tell that it wasn't our type of place. They seem to be either a) understaffed b) not managed properly or c) a combination of both a and b. The whole experience just reeked of pretentious people and a rude staff. If I would have wanted to spend that kind of money for an experience, I'd want to make sure it was at a place that was worth my money. I honestly think they probably just had a very strong marketing team that built up a lot of hype behind this place, but unfortunately it didn't live up to all the talk. Moral of the story: When considering this place - don't.

    (1)

  • Natalie R.

    Sugar Factory does not want to last in Rosemont. DO NOT, I repeat, DO NOT EVER book a party here. Our party had 35 people. They made over $1000 before beverages. We got about 2 plates of chicken, maybe 2 plates of beef (that looked absolutely grotesque), 2 plates of cold green beans, 2 plates of mashed potatoes. I didn't even see an appetizer, so I can't even comment on what those might have looked like or tasted like. They refused to bring out more food or tables because they were told 28 people were definitely coming, not 35. Seriously? People have responsibilities and don't always know if they can make it to a party until the day of. You would think they would be a little more accommodating considering they are new to the area, and they already have awful reviews. The "party planner" ...some blonde, WHAT A JOKE YOU WERE; Sugar Factory, reconsider who you have hosting large groups, they are supposed to be nice, helpful, make sure the event goes smoothly for the sake of the restaurant they are representing. Instead this girl was totally content with having an attitude and pointing and talking about our party right in front of us, what a B she was. When she was confronted about talking about she actually replied with, "what did I say?" SERIOUSLY? So, you didn't even try to act like it was not true. Yeah, we were not happy, obviously. This place sucks. I will NEVER recommend Sugar Factory to ANYONE, all 35 of us will give you a bad name, however, you are already managing this all by yourselves. You ruined the start of the Bachelorette's night that was supposed to be perfect. Her family members were all upset that people were still hungry, guests at the party felt like they were ripped off. Good to know you can care less the patrons coming to your establishment. Hope the next place that takes this location is actually nice. :)

    (1)

  • L B.

    Loved my first Sugar Factory experience in Vegas. So.... when it opened up in Rosemont I was stoked. Went on one of their first nights and had an okay experience. The decor inside is nice and the drinks are good (you are paying 30 dollars for a drink that smokes and has candy in it.) However, the hostesses didn't even look our way when we walked in because they were all too busy chatting. I decided to reserve this place for my birthday, but wanted to clarify some things based on other YELP reviews about bigger groups The girl on the phone was so RUDE! She basically told me if my whole party isn't on time, we can't be seated. Okay, fine. Then I asked about the "time limit" and she told me the table is only reserved for 2 hours. I said that it's for a group of 7 and it's for my birthday so we'll probably want more time.... which she said "sorry, not possible" with the worst attitude. Do you even care about peoples business? Apparently not with that customer service. I told her I would be calling back to cancel my reservation and all she said was "Kay Bye." I won't be having my birthday ruined here and won't be coming back again.

    (1)

  • Delightful D.

    Good times and drinks are delish. I think martinis are more for your money but u must get one goblet. Didnt try much food cuz I see reviews and dont like to get disappointed. But mac n cheese bites are great, hot wings are just ok. Goblet energy bear is awesome and bubba bubba martini wow. Love. Service wasn't so attentive but whateva there has been worse. I was a lil upset because last call was at ten even though closing time was midnight. I was told closing time depends on how busy the night is going hmmm never heard that lol. So a lil weird when it comes to last call for food and alcohol but drinks are great if u feel like spending the money and are in the area.

    (3)

  • Senada I.

    Heard a lot about this place and thought would be great but it was just ok. The drinks are very pricey. Wouldn't go back

    (2)

  • Jessica G.

    This place is a epic fail. It's not very clean. The food is terrible. And the prices are ridiculous. Never never again. The website was very misleading and nothing like it actually is. And the hostess maribel or Marisol is very rude and unprofessional and mumbles on the phone. The ambiance is terrible. The music was so outdated and loud. Such a disappointment.

    (1)

  • Paula H.

    This review is for the ice cream counter, not the sit down side. I am very appreciative of the excellent customer service we received for a friend with allergies. While they were perfectly clear that their establishment is cross-contaminated with nuts and peanuts, they had just opened a new ice cream drum and my friend begged for a milk shake. The very nice ladies re-washed the blender and scoop in very hot water and opened a new chocolate syrup container. They informed my friend that he should not have any sprinkles, and brought the milk shake out to him to avoid any confusion. If you ask me or the very nice ladies, my friend should not be taking these risks. But considering that it is his decision to live life on the edge, the extent to which these guys went to minimize the risk was extraordinary.

    (5)

  • Annasstasha C.

    I came here with two of my girlfriends for lunch after shopping at the fashion outlets across the street. We arrived and it was packed already. We ordered lunch and an alcoholic fish bowl. The food was not great, but I would go back for the drinks and shakes.

    (2)

  • Abigail S.

    Don't know what the hype is about this place... Long story short, went here for lunch with my little niece and nephew's. Service was awful, its slow and crappy. Our waiter pretty much just gave us our food and was never to be seen again only up until we asked for our bill. And on top of that food and drinks were way over priced for what you get. Definitely not worth it.

    (1)

  • Lena V.

    If I could this place would get a negative star review. Came here after visiting their location in Vegas and after the hype of their opening thought to try it out at this location. Worst service of my life right under 5 roses pub which happens to be right near by. I made reservation online for 2:15pm we showed up at 1:50 seeing if they could seat us early as it was just my boyfriend and I. The rude hostess could not get my name right and the manager had to come over asking what was the issue. I explained my situation and she rolled her eyes and said there are no tables available that they would text me when it was closer to my reservation. While walking around we noticed two empty tables near the window that they could of put us at but who knows. We go back at 2:14 to make sure we are on time and lucky us we were sat at one of the empty tables that we saw 20mins ago. Never received the text. Yet every guest that came in after us was sat down right away or was told there are no tables. Make sure you make reservations or you'll be only eating candy from the over priced candy store. Our small table was near the patio door so during our wait and dinner we had a constant cold breeze hitting us. Our waiter came over and I ordered one other their signature drinks he replies" are you sure want that one? I have heard it's not good." Isn't it your job to upsell drinks? If it wasn't for my Vegas visit and ordering the same drink, I would of just gotten water after that comment. The food was nothing special, as mine came out cold and my boyfriends was too hot. Sadly the breeze from the door cooled it off. For the hour and half we were there we saw our waiter maybe 3 times, until it was time for the check, then he tried to sell us on a dessert and kept coming back every minute. Sorry dude you had your chance with drinks and ruined it. Yet every time he would check on us after the bill he refused to clear off the table, and just left our plates sitting. An interesting thing is they use dish towels as napkins, so you get fuzz everywhere, neat huh? If your thing is to take selfies while drinking dry ice or to spend daddies money this place is for you. Also... Take cash... No splitting checks and 3% surcharge to use a credit card. Thumbs WAY down. I'll keep my sugar business to Vegas

    (1)

  • lillie s.

    Our Waiter was very short with us and kept saying I'll be right back before we could even order anything we kept stopping him and saying no we're ready. And we asked where the Water on the table Came from such as Spring or Sparkling he told us tap water from the sink. That's not the issue the water was hot not warm but hot we couldn't drink it at all it was horrible. Once we received our food he Sped past and yelled everything ok, well good and kept walking. The Drinks are awesome but the staff needs a serious kick in the butt in the customer service department. They either need to clean house or do a customer service training session. We even had a rude cashier in the Candy Store area. Geesh a smile and a good attitude can really go along way. This was my second trip there I will not be returning, I choose to spend my time and money with people who appreciate my presence.

    (2)

  • Barbra S.

    Love the service and the food! The drinks are beyond amazing, enjoy them while they last. No matter how pricey they are they are delicious. So glad they opened one up in Chicago. I rate this place a 10 if I could. The servers are amazing, alcoholic beverages are delicious, the appetizers are great and so are the food.

    (5)

  • Temprest B.

    I think I was over hyped about this place. I was excited to go because I always heard good things about the ones in Vegas & Miami. If you go here just go for drinks, their drinks are the bomb, but there food was absolutely disgusting. I went with 2 friends we all ordered something different and all of our food was horrible. I got the mini burgers and wings. The wings are alright, but the burgers were dry, little and burnt. My friends had the chicken pasta it was nasty and had a bad burnt after taste, she sent it back so they can make another plate, and when they gave her a new plate of pasta it still had that bad after taste, smh like I said just go for the drinks not the food.

    (2)

  • Angelica G.

    Very nice upscale looking place. Service & food mediocre. I ordered the signature burger, it looked & tasted like a frozen patty, it was missing that real burger taste of good meat & grill marks. The french fries were soggy & they're were lots of children, not surprisingly with a name like sugar factory. Not alot of cake desserts on the menu, rather more milkshakes & ice-cream. Drinks were not so good, martini was too strong to enjoy the banana & chocolate flavors. Waitress was lost for long periods in between & the table we had wasn't leveled so it was moving all over the place, lol.

    (2)

  • Rozalynn B.

    It was just OK. We had no problem getting seated quickly. The place is nice for atmosphere. I had 3 different flavored martini drinks. They weren't anything to rave over. I also ordered the flat bread. THAT FLAT BREAD WAS AMAZING! !!!! I'll probably go back & try different appetizers & drinks.

    (2)

  • Nhu N.

    Just plain.. TERRIBLE. Negative stars. I visited with a party of 8. The server didn't know anything about the drink menu when asked what were in the drinks since the menu was not detailed. She had to keep checking back and forth. Drinks took over half an hour to arrive so a couple of the girls went over to the bar. We were IGNORED, we were the only 5 people sitting at the bar. We had to "wave" the waiter over even though he was right in front of us. Ordered shots and they were so watered down. On multiple occasions we were bought a different table's food. One member of our group didn't get her order because they had ran out of what she wanted... only problem was.. she was told that after everyone was almost dive eating. The server exclaimed "oh, I forgot to tell you... we're out of... " No water filled until the dinner was almost over. Had to have a conversation with the manager who was simply clueless. Training goes a long way people!! Take all this feedback from your patrons and work on your weaknesses OR hire someone that is competent. What a waste of $500. Oh, if you use a credit card .. it's a 3% charge to do that. How do you like THEM apples.

    (1)

  • Lauren H.

    This place is weird. Looks like an ice cream shop with a bar. Only real attraction is the over priced sugary drinks. Staff is unnecessarily strict- cut my friend off for no reason on her birthday. She never even ordered a drink or talked to a bartender, then they proceeded to kick us out after we gave her a shot. Like what?

    (2)

  • Diana R.

    I was pretty excited to see that a sugar factor was in rosemont so my friend and I decided to go. The place is very nicely although I was expecting a much larger restaurant area. I had reservations for 5 and we got there around 4:55 and were seated immediately. Our server was pretty nice & explained that although the drink menu didn't explain what was in every drink if we had questions she would be able to tell us. She also told us the price of each drink and although $30 for a goblet is a lot it's usually the amount a fish bowl type drink is worth so I wasn't surprised. As an appetizer we got the fried Mac & cheese which came out relatively quick. We also ordered the lollipop goblet but she told us they didn't have the two large lollipops but said she would make it fun for us. The drink was good not too much of a buzz since I was sharing but it was good. The burgers we got were ok nothing special, I would skip that next time. The dessert was good we had the red velvet sundae which was amazing. Other than the plain tasting burger I would definitely go again for their goblets

    (3)

  • Yolanda K.

    The place and staff are great. I can't hear myself talking, place is too loud. I ordered hamburger and it's ok. Ordered coffee and it was not hot. Ordered the second time same thing not hot. I love the dessert three scoop of ice cream with brownie.the best ice cream I ever tasted. Since its my first time, I will give sugar factory a second chance.

    (3)

  • Nicole W.

    Expensive, slowwwww service, over priced ice cream, clueless workers....skip this place all together, $15 for a little container of candy, $8 for a shake, $25 for a lollipop- don't even walk in

    (1)

  • Nicole P.

    Go buy candy only, at your own risk. Let's start from the beginning. I had a reservation, the bald guy told me a table would be ready in 2 minutes. Cut to 30 min later and still no table. When we got seated we got water put on our table. The cups were filled about two inches with no ice and they were filthy with finger prints all over and things floating in them. The waitress told us she just took them out of the washer. It looked like a table left and they put the left over waters on our table. She then brought us new waters. They came back dirty. My husband got the manager and he finally came with fresh ice water and glasses. He still saw things floating in his water. Our wings took 1 hour to come out and our food an hour and a half. We missed ice skating. I will never ever go back. I suggest you don't either. The kitchen is probably filthy if their cups don't even come back clean.

    (1)

  • rick s.

    No stars for this horribly managed joke if I could put negative stars there wouldn't be enough.

    (1)

  • Jackie M.

    If I could give it less than 1 star I would. First we waiting about 30 min even though we had a reservation. Next we are seated at a very small table, we order their famous Goblet drink and the waitress comes back and says they ran out of some things to make it. WHAT unbelievable, that is their signature drink. We ordered 2 other drinks only to be told the same thing. The waitress wasn't apologetic or offered a discount or anything. We left and went to another place next door. Will not be going there again.

    (1)

  • B B.

    The restaurant just opened in Rosemont.. There are several problems with the restaurant including service, organization and lack of toilet paper and cleanliness in the bathroom. However, I would like to focus on mostly the positives - the food and drink. I have been to the restaurant this month in Vegas the night after attending the Britney Spears concert. I loved in Vegas when they played Britney music. Be aware that there is also a lack of descriptions on the menu of items. The menu and restaurant in Las Vegas is larger. There are drink prices on the menu in Vegas. In Vegas, I think there are two sizes of goblets. Since there are no prices on the drink menu, the goblets are $30, the martinis are $14 or $12, and the smaller cocktail drinks on the menu are the size of the water glasses (ex: sexual chocolate) are $12. They do need to have more drink menus on the table of larger parties. There was an issues about the price and size of the wine my friend ordered as it was the most expensive and smallest serving of wine. However, the glass is larger on the bottom (it was a water glass or glass for a cocktail) and they do not serve it in a wine glass so I am unsure of the ounces of the wine. The food was pretty good. I liked my chicken fingers/tenders as there were four of them. I did not order fries as they did not come with the tender, but a friend who ordered the chicken fingers did. The fries were in a large basket and good to share. We liked the brushetta of the day that was $7 each. My friends enjoyed the flatbread in the restaurant and the Cesar salad with chicken had lots of pieces of chicken on it and tasted fresh. I heard no complaints about the flatbread or salad from friends, just that the drinks were filling and it was hard to eat everything. We also liked the drinks on the menu and your server can help you decide on the sweet/sourness of the drink you would want. The smaller birthday dessert was $14+ $4 for the sparkler. There were three types of ice cream (cookie dough, cookies and creme, and another flavor along with bits of cookies and chocolate on the long plate that were fresh and delicious. The ice cream was cold and did not easily melt). It was a very nice touch to have the sparkler for my friend's birthday though it does go out quickly so have your cameras ready. After talking the manager about several issues within the restaurant, I did get the dessert comped. Towards the end of the night, they blast the music (must be to get the old folks out). It is hard to hear people at your table. The music was pretty good. My friends think we should be able to request songs from the DJ when we arrive at the table. There is a 3% surcharge on paying with a credit card that I did not notice on the menu. This would be a reason that I would not return to the restaurant in the future as I hate being nickel and dimed. This was my first time to the Rosemont area. You will get validated for parking so you do not have to pay the $13. Another friend says that if you leave the parking lot after a certain time, parking is then free. The restaurant needs to come up with a policy about splitting the bill. In Vegas, it was only 5 of us and we had the server do two bills. For some reason, my party wanted separate bills for everyone which I thought was ridiculous and made it difficult for the server. As a result, we sat there for a half hour due to the splitting of the bill and items being wrong on the bill.

    (2)

  • Chenille M.

    Went to the sugar factory with my family. Glad we made reservations b/c there was a 2.5 hour wait! Once we were escorted to our seats we passed nothing but filth!! There were plates and empty cups everywhere! The staff was not cleaning up when people left tables. It was busy, but I saw a lot of employees standing around. The floor was even filthy! We got our drinks, decided not to eat, and went to the candy store. A lot of the candy containers were empty! Nobody even planned to restock the candy. The employees were very rude and all had major attitudes. I doubt I would go back unless there are some major changes. I haven't even talked about the slow elevators to even get from the parking garage to the restaurant.

    (2)

  • Gwennetta J.

    My friends and I had reservations, and were very unhappy with our first time visit here. Some of the servers need to be retrained, and management needs to be more involved. We had a server who seated us by the name of Margret, who was very rude. We reserved a table for 10, and was seated at a table for four until all of our guest arrived. When all guest arrived they had no place to seat them. The appetizers were good and so was the drinks but, didn't want to stay for dinner because of the bad service we received. Matt was a great server, we appreciate his service although he wasn't our server.

    (2)

  • Diana K.

    This place is interesting. The drinks are way too sweet but it's a cool concept. I drank only a 3rd of my drink and then gave up. The food is delicious though. And the candy store is incredible. Be careful though with how much candy you put in your little candy box...they charge $10 a pound! They have an entire stand of different gummy bear flavors and I was super excited about that. It's worth going at least once to say you've done it.

    (3)

  • Jinette G.

    Awful service! And the three dodos at the front desk are extremely rude! (Yeah the two girls and one guy) standing like status not greeting anyone or look like they hate their jobs. Every employee there looks miserable. We made reservations and they kept lying telling us the table is being bused. We waited 50 minutes until we walked out telling one of the Doddos a that we get better service at McDonalds.

    (1)

  • Rocky R.

    Went here last night to celebrate my sisters birthday. It was a wed. Night and about 1 degrees a outside so no problem getting in before our reservation. I had read previous reviews so even though I wanted to try the goblet drinks I didn't want to spend the money on one. We both ordered martinis she had the lemon head and I had the cotton candy. The lemon head was just your standard lemon drop martini the glass had too much sugar on it. The cotton candy martini was good I loved the gummy bears and cotton candy they used as garnish. But I felt like both drinks were made kinda weak. Anyways we didn't really see much we liked on the menu so we choose soup and bruschetta. She had the asparagus soup which tasted like butter and wayyyy too much salt with a few pieces of asparagus thrown in ( I def do not recommend it) I had the chicken enchilada soup which I thought was great. I wanted bread but didn't want to ask. The bruschetta was a Greek one with olives and feta cheese it was Good! The bill was 50$ and with tip 60$.. The waitress was great and very helpful. I would go back with my kids, for desert only.

    (3)

  • Sascha M.

    The only reason why I'm giving this place one star is because my sister really enjoyed her drink. If you don't have a reservation for this place don't bother showing up because they will make you feel like you don't need to be there. We sat at the bar and asked about the drinks which we were told only comes in vodka and/or rum which is FALSE. There are no prices on the drink menu and instead of explaining the concept of the restaurant so could buy into it and spend our money she just looked at us and repeated "what do you want to drink". My sister got a goblet drink that was $30 which she enjoyed. The size was decent for the price but the customer service was subpar.

    (1)

  • Mr. R.

    Went on a Tuesday, not crowded but asked if I had a reservation? Service was good, they are attentive and prompt. The menu is lack luster, not many options, over priced drinks, but they are good. I had the pork chops, they were great, nice portion size. Sugar heads and kids will love this place the most.

    (3)

  • Steph D.

    WAY WAY over priced for what you get. ARE YOU ON THE MAG MILE?, or because you have pictures of 'movie stars' you can charge 30.00 for a drink? + tip and tax. Do they give you 4oz of wine for 11.00? (house) Whole place is a nightmare, the crowd is getting pretty nasty too. Impolite and know one knows where to sit, when to sit, where the line is (why is there a line?) people yell at you if you take a chair they are not using, 'What are in the drinks, you ask?' I don't think anyone really knows, staff doesn't that is for sure. You want to pay good money and get good service and food in Rosemont, go to Gibson's or Morton's, that is worth paying for. Unless you really want to see some pict of Hollywood, I personally don't care, care about food, service and quality and kindness.

    (1)

  • Roberta B.

    The food was good. The atmosphere wasn't really my scene but at least now I know. The drinks were good and cute. Anne at the front desk was helpful and Dave came around and checked on us several times. This Resturant is for the young and trendy. I am a bit to old but I am glad I went. Hot wings were great.

    (3)

  • Dani B.

    Very slow service. The place was practically empty and it took 15 minutes before someone came and took our drink order. The drink menu has no prices listed, and only specialty drinks are listed. We ordered chicken tenders and fries and they tasted worse than frozen chicken tenders from Walmart. There was a weird aftertaste. I had to send them back. The fries were super salty. My girlfriend ordered a specialty chocolate martini and it was so strong she could not finish it. My vodka cranberry, that came in an extra small glass, was also too strong to enjoy it.

    (1)

  • Sharain L.

    Took my friend for her BIRTHDAY! She raved about it because she had visited the location in Vegas & NYC. .. food was pricey.. 5 little hot wings for $11.00 Drinks was pricey $30.00 and my friend had to send their drinks back 3x to get it made properly and service wasn't at its best

    (2)

  • miguel u.

    A must go to place. The drinks are huge, so you can split between two people and the food is awesome. I had pasta and I loved the Alfredo sauce!

    (5)

  • Christina C.

    Service is the worst. We were told 30 minute wait for lunch time for 3 people, so we waited at the bar and had a cocktail. Looking around the dining area- there were at least 4 tables open the ENTIRE time. Also-- every single booth was available as well. So what were we waiting for? I went up to check the status- hostess was exceptionally rude. One bartender during the day which was probably not the smartest, but also not many people ordering cocktails. We ordered a mimosa (they ran out of orange juice... Who runs out of orange juice?? So they made it with pineapple juice instead) and 2 cocktails (martini and a grape drink) and it literally took over 20 minutes for her to make them. She wasn't busy whatsoever. It was mind boggling. Lunch: after being seated we were hesitant to order food at different times because of such the long wait. So we ordered everything at once. We ordered about 5 apps to split... Took over 35 minutes. Then ordered dessert. All in all... About a 3 hour experience. Ridiculous! Staff needs to be efficiently trained. Need to be more customer friendly.

    (1)

  • Belia N.

    Great drinks, I don't know why people complain about the price the drinks are worth the price they're a good size for the price!

    (5)

  • yesenia a.

    I wish it was possible to give a place negative stars because I don't believe tv ha place should get any stars. 1) our party of 8 was placed at two tables meant for two people even though there were parts is the place that were completely empty. 2) our waitress, Tanya, couldn't answer any of our questions on her first round. Abe kept having to go back and check. 3) she didn't bring us enough of anything. Utensils, cups, and plates. We had to keep asking the bus boy for plates, water, etc. 4) the next pace looks like a dump. I think they thought because they have a few chandeliers and pictures of famous people it will take them far but that wasn't the case at all. Everything was dirty from our table to the carpet. 5) you are better off spending your money on better food at other restaurants. Don't waste your time or money here. 6) I think it's pretty shady they don't tell you how much their drinks cost nor is there a description of what the drink is. You get a picture and a name. Seriously, do t waste your time there. The customer service is terrible.

    (1)

  • Charles G.

    Where do I start? Made reservations and arrived 15 minutes early and still waited and hour to be seated. Music/DJ was so loud (as loud as any nightclub) that you practically had to yell just to speak to the person you came with, drinks we over rated and food was subpar. This place is truly meant for a college crowd or the younger adults. Sorry but I can't see myself ever dining at this establishment in the future. I gave it only one star, if I could give it less I would. I do get the concept but it's poorly executed!

    (1)

  • Danielle D.

    Food is standard nothing fancy about it but the drinks are to die for. Everyone brags about this place I'm assuming they just go for the drinks bcuz the food was overpriced but okay.

    (3)

  • Peter S.

    Went here with my my of 5 and another family of four. Everything was great. Server, Ray was excellent and very friendly. Manager, young male, came over to the table and asked how things were several times. Food was average but no different than most family casual restaurants. Prices were high but you pay for the atmosphere and I'm ok with that as long as everyone has a great time. Cool drinks for adults and kids. After dinner it took 30 minutes to get a couple milk shakes. We really didn't mind because we were having a good time. The manager walks to our table and said he gave 10% off because it took so long for dessert. I told him not to worry as they were busy yet they still remained friendly and visible. He kept thanking us for being so friendly... Not sure why but I think he appreciated that we weren't putting pressure on our server. Out of nowhere, the HOST comes to our table and says she needs us to leave because we've been there too long!!! Not once did we complain on how long it took for dinner or dessert. We had a 2 year old and 5 month old....didn't she think we wanted to leave on a Monday Night! We got up and left. We still took care of our server because he was great. Other than the rude host everything else was a 5 star. This place won't make it long if people like her work there. Too many places in Chicagoland area to go that we won't be insulted!

    (1)

  • Celia N.

    Great place, believe me but just the prices are a bit high. We ordered 2 drinks and well that was it because it already cost us $35. I would go there again but like I said the only thing that is making me change my mind is the prices. So if you got money and want to spend it left and right this place is for you. As for the drinks we got, I thought they were very delicious.Staff seems to be very friendly and came by often to ask if we had any questions or wanted to order more.

    (3)

  • John M.

    It's some place to go once and say you've been there. VERY expensive for what you get. Our server was certainly NOT a people person, no personality, not helpful to enhance our experience at all. The food arrived lukewarm to cool and had to be sent back. The goblet type drinks that are on the website are $19 without alcohol and $30 with alcohol (5 shots according to the server) my daughter and her friend enjoyed the show ... they pour dry ice at the table so it smokes and bubbles but said she wouldn't order it again. We were celebrating my daughters Sweet 16, when I asked if they had any birthday desserts our server said " you can order any dessert you want and for $4 more we will add a sparkler" .... really ?!?, for the prices you are paying they can't give a scoop of ice cream ??? Candy store is small but has the usual fare gummy type items, etc. $12 /pound unless you want a different container then it's more. Parking says $13 when you enter but they do validate the ticket (one small blessing). All in all like I said , somewhere to go once. Definitely won't return.

    (2)

  • Melissa D.

    The grand opening was such a let down. It was advertised that there was free admission to the party, and Kylie Jenner would be there. People were waiting hours outside in the cold including myself. People took off of work and school to come to this. The only people that were let in had connections or "looked good". We were waiting in line for hours. They should have been a barricade with more Security. Once she got there, people were running like crazy and security did NOTHING. We stayed in line to reserve our spot. Then Secuirty told us to go in front of Sugar Factory. So we waited in an unorganized line. Then they told us she left, and we had to leave. I am extremely disappointed with your service. I will not be going back there.

    (1)

  • Beth M.

    I made a reservation on Open table, so that I could get my points. We had a reservation at 5:15 for 5 People. The hostess wanted us all to be there before we were sat, but we asked if we could sit down since we were the only ones in there. She agreed and gave a big booth in the restaurant. Our waitress was very nice and gave great discriptions about the drinks. I would agree with some other yelpers that since the drinks had no descriptions it was kinda hard to really order a drink. You kind had to use your best judgment. But before hand I had gone online and knew I wanted to try the Peanut Butter, Banana Chocolate Martini! It was really good. If you are a fan of smores or chocolate covered strawberries, I would highly recommend those drinks as well! We decided to stick with appetizers and we got the flatbread pizzas, and the fried mac n cheese. Everything that came was hot and delicious. I could definitly see this place for girls night, or for a drink before going out to dinner. Really any occasion! The place was very clean and the decor made me think of Seredipity out of New York. Cute Candy Shop Decor. I will be back and would recommend this place to anyone that is looking for a different place to eat or drink. We had a very fun night at this restaurant, music was good too!

    (4)

  • angela r.

    it ,,the drink is soo good and good enough for 2 !!! And the waitress was soo nice and they sat us down real quick no wait !

    (5)

  • Parveen R.

    Never again!!! I went there for my birthday. horrible choice. my friends were like all the stars go there, so you may want to try it. I was like OK. I like trying new things. Went on a Sunday night, very very very crowded to the point where you barely have any room to breath. (not exaggerating) mostly all the tables are touching each other. 1st: I ordered the sugar factory burger- it was burned to the point it was just all black- YUCK!!!- don't poison me if i am a customer. 2nd: Ordered bruchetta and chicken tenders- DISGUSTING! both items had fruit flies on them.- to me bugs are bugs and have no place to be in my food- especially if I am paying so much to eat there. I told manager and he was like, the door was open that's why- REALLY! you couldn't buy a fly glue strip trap that catches all the flies so they don't land on your customers food. INCONSIDERATE! 3rd: Drinks- pictures look nice, no prices, no description??? (waiters didn't know what was in drinks) weird!!! Told manager all this and he didn't care. he was like I am sorry this happened. and than he acted like he had to go somewhere and was in a rush. not cool!!! Goodness at least care a little, especially when your customers are spending so much money to have a good time and not be stressed out. NEVER AGAIN!!! Unless they find a way to keep the bugs out and get better management!

    (1)

  • Krystal L.

    I've heard about Sugar Factory from other city locations so I was excited to finally hear one opened in Chicago. We checked out this place for lunch so it wasn't very busy, no wait at all. The menu prices for food were not bad. $10 for a 4 cheese grilled cheese and fries. We didn't order any alcohol drinks but we did look at menu. Lots of fun, unique signature drinks but no prices for drinks on the menu. We ordered a coke and you get a small 8oz bottle, refills not included. My friend ordered the red velvet pancakes they come with no sides. She added a side of bacon (3 pieces) for an extra $4. They didn't really taste like red velvet, just normal pancakes. This place isn't as big as I thought it was going to be. Tables are very close to each other in a small room connected to the candy store.

    (3)

  • Hanna S.

    I haven't even eaten here yet and I'm already giving them a bad review! We reserved a table for 7 for 3:00 on Sunday the 18th. We reserved it last week. So I called a few days before to confirm it, and the host says sorry I don't see your name on it. I was like what? We reserved it last week, and he kept looking and looking and nothing! He then proceeded to tell me call back at 430 when there's more staff because I can't help you! Are you kidding?? My friend called at 430 no answer!! She called like 3 times! What is that? I find out that our reservation time changed to 1:00 pm for some odd reason! Very annoying! I'm scared to even try this place knowing the customer service sucks already.! To be continued......

    (1)

  • Nisha T.

    The Sugar Factory was not what we expected, the service was really crappy. We had 1030p reservations and didnt get seated until close to 11:30p. Then we had to keep grabbing the waitress for stuff, our orders were wrong. and it took like an hour for the food to come out. That wouldn't have been so bad if we had drinks. We waited FOREVER for drinks. I will try it again because I didnt get to really have the full experience with the big ol drinks but I will not be planning a whole weekend around it, as we did this time...The vibe was nice, the waiting around sucked a bit.

    (3)

  • Kim B.

    I was definitely expecting a different experience here. The vibe was great! All the candy was soooooo pretty..... The food on the other hand was a DISASTER..... Our only appetizer was the Fried macaroni and cheese... Which we received to our table cold inside... It tasted as though they took it out of the freezer, no taste at all. The goblet drinks were pretty to look at but for nearly 30$ i expected more of a punch!!! I had the salmon which was great!!! The flavor was great and the temperature was great which is why i have the experience 2 stars....but my spinach was luke warm, everyone else also had problems with the temperature of their fries, pasta, and spinach... On a positive note DAVE really tried to make our experience positive. He accommodated us with seating, he gave us shots at the end of our meal, and he pleasantly took our food returns and gave them back to us HOT as requested... Big UPs TO DAVE... The place is nicely decorated, well lit.... But i dont think we'll drive this distance for a mediocre dining experience!!!!

    (2)

  • Kendal K.

    I had the best time at Sugar Factory for my birthday! The service was amazing and the food was delicious!

    (5)

  • Veronica P.

    I would consider self to be an lover of sweets but drinks here are on the edge of being to sweet! Wouldn't order another one. Would like a better menu describing drink & including prices. The food was very blah. The atmosphere was very loud at 11pm on a Saturday. There was a DJ but what was odd was that it was set up as a restaurant with the feel of a club however you were sitting at a table screaming at your friends. Not my cup of tea

    (2)

  • Erin H.

    The drinks were very cool and fun, but the food itself was not good and very dry. Also, although the desserts are good, they are very pricey.

    (2)

  • Laura P.

    The girl at the front was very rude to start off. When I called to get directions they hung up on me and when I got there she was just nasty. The wait was crazy we waited an hour an a half after they told me an hour. Then when I went to ask how much longer they told me another half an hour to an hour. Never said anything to anyone that was waiting. I don't know how the food was here we didn't even eat here, I had to small kids with me. If you are going to go make reservations and call first you still were waiting over an hour to get seated.

    (1)

  • Kristine K.

    The first time I visited the sugar factory was in Vegas and I had such a great experience! However, after visiting this location I was a little disappointed. Although the service was great they were all out of ICED TEA and there lobster roll (which my husband and I went there for) I ordered a grape crush cocktail that was tasty but lacked booze! Hoping that this was just some random fluke !

    (3)

  • Marie C.

    We walk in to have dinner. The hostess POINTS us to a table that was about 2.5 ft in diameter. We walk over and sit for about five minutes. No water no service nothing. Finally the manager asks if we've been helped. We say no he brings us waters and leave. I get up and explain to the hostess we would like a different table. She says it'll be twenty minutes which was totally fine. I start shopping for candy for my niece. There were little kids running around and then I notice all the inappropriate candies they are selling. A CANDY G STRING. PLAY BOY POPS. A CANDY gentleman thong. Completely inappropriate for a restaurant that appeals to kids. I was disgusted. My boyfriend is walking around with me when the same manager that poured us our water asked him to take his hat off. In any case this would be fine but we look around and a handful of other people have hats on. My boyfriend asked why he only asked him and he points to a "dress code" that was a mile long. The only issue was that with everyone else wearing articles that violated the dress code why point us out. When we brought it to the managers attention of all the other people with hats he shrugs it off and gives us attitude and sorry excuses. CAN YOU SAY RACIST?! Needless to say I will never step foot in this establishment again.

    (1)

  • Jenn K.

    I came here on Sunday. Service was ok and the food was bland. I paid $10 for a non alcoholic martini that arrived half way through my meal. Meh I'll see how it is in a few months.

    (2)

  • Emily C.

    I was REALLY excited to go to Sugar Factory for my birthday and made reservations almost a month in advance. I love candy, I love cute cocktails, I love chandeliers, it was like this place was made for me. But the actual experience, was just....weird. When we arrived, the hostess was "gone" and a girl at the register was checking in people with reservations. She told us she was waiting for the hostess, but when she came back, we'd be seated. So we waited a few minutes, thought about getting candy, but the line wrapped around the whole store and only one girl was working so that was out of the question. We waited maybe 20 minutes, and then I went back to the employee to ask a question, and she realized she had completely forgotten about us and sat us down. The décor was unimpressive and not cohesive. It felt like a knock-off of a chain that you would see in a small town, not a popular, edgy establishment. The lights were bright, the music was loud, the décor was eclectic - it was like a combination of an old fashioned soda fountain, a club, and a TGI Fridays. The food was good! We got the mushroom flatbread, which was not what I necessarily expected (It wasn't flat, but more of a thick pizza crust), but it was absolutely delicious. And we got the Fluffernut milkshake which was without a doubt the most amazing I've ever had. I would actually go all the way back for just that. SO GOOD. I was most disappointed in drinks. First of all, the cocktail menu has pics of all the drinks, which is nice, but it has no description of them at all! And there is like, 20 cocktails all listed on one side of the menu and the back was blank, so they would have had room for better descriptions. Even online there were basic descriptions of the drinks, which helped me make my decision. I chose the Raspberry Sin. Online, the description says there is a "fluffy white cloud" floating on top and pictures a fresh raspberry. Mine came looking completely un-appetizing with what was clearly the end of a redi-wip container haphazardly sprayed on top in a pathetic "s" shape and no raspberry. I had to stir in the fake whipped cream into the drink before I could even drink it because it looked so gross. And was $14. I've had MUCH better $14 cocktails in the city. I didn't order another. We didn't end up eating dinner there because I was just annoyed, so went across the street to Horbrauhause for our actual meal.

    (2)

  • D F.

    I gave this place one star because I did not know how to give it no stars. Good place to come if your a member of walking dead, just looking for calories or have no palate! Came for brunch. They could not accommodate my party with a larger table because they were fully reserved. 2.5 hours later, place was still dead. Service was awful and food disastrous. Drinks are not great. I can imagine this place being okay if you want to stop by after club or night of drinking, because by then, hopefully, you will be so drunk you will not remember the experience.

    (1)

  • Matt S.

    Service can be iffy but we came at a real busy time. Food was great and I was surprised it came in a timely fashion for how busy it was. A bit loud though.

    (3)

  • Valerie G.

    Joined my friend in checking this place out. Huge drink selection and they all sound amazing but it's also very expensive. They even gave us a heads up that if we didn't like the drink when we tried it there's nothing they could do about it. Mmmkay? Cool. Luckily the drinks were ok. We also ordered the chicken fingers and mac and cheese. I had the fingers and let me say for what I paid I don't think it was worth it. It was all very expensive and honestly I don't think the quality of food and beverage justified the price. I get that you might be paying for the atmosphere too and maybe it's not my kind of atmosphere considering how loud it was. I do have to admit the service was great, very fast. The only downside for me was that everything was crazy expensive. Not worth it to me but I could definitely see why others enjoy the restaurant. Did I mention it was overpriced?

    (4)

  • Desiree B.

    I'm giving the sugar factory 4 stars because I didn't try the food when I visited. A star for the drink, a star for the dessert, a star for the atmosphere and a star for the service! My fiancé and I enjoyed ourselves here!! The candy store is so huge and lit up and the candy is fresh!!!! We mainly came for dessert and drinks!! The Goblets taste amazing and are cute and fun to drink. However for $30 they should allow you to substitute for other things (i.e. tequila, rum) but either way everything was enjoyable. The music is super loud and club like but its in the Entertainment district of Rosemont so that wasn't a surprise. Visit the Sugar factory for a very different experience.

    (4)

  • Anuj A.

    The experience was nice but otherwise you have to be ready to spend money for things that you just had to settle with. The way the goblet drinks looked was neat but otherwise very overpriced especially when we practically had no options for dinner. The menu was not very accommodating for vegetarians/vegans. The service could have been much better. We waited 15-20 min even after our reservation time and we only had the choice of sitting outside. Luckily the weather was nice or it would just made everything worse. It was disappointing to drive out there and find out that there was practically nothing to eat for those that don't even eat eggs. The pasta that my friend ordered was incorrect as well because it was severed with Alfredo sauce instead of creamy tomato. The only way I would go back is if they were to adapt some of the options to make things vegan as they do in other locations. The lack of prices on the drinks menu was not good either.

    (2)

  • Julian H.

    Made a reservation arrived on the time but the hostess had written down the wrong time the service was terrible and our waitress wasn't knowledgeable about anything the kitchen closed early due to business being slow and we weren't informed of that until we sat down .......DRINKS ARE WAY TO OVERPRICED I understand it's it's a sugar factory but I would like to taste my alcohol instead of KOOL AID if I'm paying 40 bucks for one goblet drink I expect to at least feel a tiny buzz......it's extremely to loud and the tables are literally 3 inches from each other ...... one blow pop size lollipop was 28 dollars I would have to say I'm extremely disappointed and I won't b returning

    (1)

  • L. Danovia ..

    I have been to Sugar Factory twice in three days. I love the concept, the drinks, the food and the service. Most importantly, I dont have to go to vegas for a Sugar Factory fix. Make sure you try a Barbie, the Red Velvet martini and the mini burgers. ALL ARE TO DIE FOR.

    (5)

  • Fendi F.

    This place is the worst everybody in this place is stupid b very careful check for cockroaches in the food

    (1)

  • SeQuitia S.

    Went as a surprise and the customer service is entirely so rude, not welcoming at all. They could never give off the experience of the Las Vegas location. They should just offer a drive thru, so you can pull up for a drink and not have to waste your breath or loose your Joy dealing with the Host or staff. #LearnHowToBeSweetLikeYourProduct Not a Sugar Toad!

    (1)

  • Christina K.

    Great new place in Rosemont. Cool concept to bring to chicago, food was good, desert was amazing, and the candy store is so cool with lot to buy... The staff was friendly and attentive. Great place to bring family or friends night out. I will be going back for sure!! Thumbs up!!!!

    (5)

  • Kelly O.

    food was ok but way overpriced. goblet was too sweet. waitress didn't know anything. BUT if you don't mind your waitress writing her number down on your check when you're clearly out with your S/O, then this is the perfect restaurant for you.

    (2)

  • joe r.

    5 Stars for the food for the price it really is good, 5 stars for the drinks they are fun and different 1 star for their processes, we made a reservation a month in advance for my sisters birthday and they did not have a table for us for over 30mins of the reservation time, on top of that did not even offer her desert or anything, the waiting area is in the candy store side and is very cramped, they do not have a system of pagers or texting your phone when your table is ready so it's horrible to wait, overall try it once maybe go early but management is key and they have none.

    (2)

  • Sheila R.

    Horrible service! Our server was extremely slow, and very unattentive! Took over 3 hours for burgers, drinks and dessert. Had to hunt someone down for our bill. The goblets although cool and fun, $24 for a virgin drink is just ridiculous! And there are no descriptions or prices on the drinks! Your ordering blind. I feel this is on purpose! Don't know many people who get their child a $24 drink. The Burger was good. But being blindsided with such outrageous drink prices, left me soured. This along with the horrible service, made my experience less than desirable. The decor is very cool and I think if the service was better and the drink menu more informative my whole experience would of been much better. As for the candy they sell, beware.... super pricey! And nothing there justifies the price. Inexpensive sugar candy, nothing special. But me and my friend bought a couple of bags of candy and it was $170. We were stunned at the register! Again, just sugar candy. Suckers, gummy candy, ect. Left feeling ripped off.

    (1)

  • Briana P.

    I absolutely love the ambiance of this place! I felt like a kid in a candy store. I went for the first time with a friend. We sat directly at the bar and we had the large fish bowl drinks. The bartenders were nice, but not very attentive. The reason being is that we had to wait 20 minutes just to get the bill, because no bartender was around. The drinks were very good, but way to much and the price was very high. I think they would of been better if we were in a large group and sharing drinks, so you didn't have to drink the same flavor for too long. After a while the drink just became way to sweet and way to filling. I am definitely interested in going back again, hopefully my next visit will be different.

    (3)

  • steph e.

    Not impressed at all...service could be much better ..the crowd not my type of crowd. Waited 3 hrs to get a seat..we didn't wait of course because we figured being that it was so packed wasn't going to happen. so we ended watching a movie by the time our movie ended our seats were available. .not a good impression.. what really ticked me off i made reservations and they couldn't find my name in the system!!!! Terrible place

    (1)

  • Hanna B.

    I love this place. Especially since I have been to their Vegas location so I was super excited when they moved to Rosemont. Food is good, but I remember different items on the menu from my Vegas location. Service was great and my kids enjoy going there. Its a great place for girls night out too.

    (5)

  • Dani S.

    This place was just...OKAY.....the drinks are over priced and so is the food. $12 for some damn flat bread and $30 bucks for a goblet drink. I literally just left the place and I must say the staff was very inattentive and very slow to respond. Our waitress shorted us on our damn change lol. She came back to the table and said "oh you guys over paid". I had to laugh and tell her we didnt over pay we've been waiting for our change for 15mins. She then brings us a dollar less than what we were suppose to have. Lol ok whatever keep the damn dollar if it means that much to you lady....I dont think I'll ever go there again....actually I'm quite sure I wont.

    (2)

  • Bob M.

    This place is a restaurant and bar first and a VERY EXPENSIVE candy store with prices that are way off what it is worth. The restaurant for my child and I was $38 for 2 $10 salads and one milkshake divided into 2 ($12). Plus tip. Heather, our server was very nice. The front door host insisted we needed a reservation. I looked around at the tables and there were 8 empty tables. She looked again and it seemed one opened up!! The candy store: They have serve yourself containers that cost $11.95 per pound. The fact that there is no scale raised our bill to $16.00. Once you have mixed candy..it is non-returnable. The fact was there were no signs telling customers how much candy was nor that filling a box is $22. They have these sequined suckers costing $22 that work in Vegas, but in Rosemont? Really?? In short: VERY EXPENSIVE FOOD AND CANDY and the vibe I get is if it works in Las Vegas, Sugar Factory will work anywhere NOT!

    (2)

  • Jen J.

    I had the caramel macchiato martini and my friend had the s'more martini and we both shared the chocolate cake. The drinks were delicious as well as the cake. We finished the night with creamy shots which were also delicious. The drinks were not strong and it was way overpriced but the atmosphere was nice. Definitely a place worth checking out but not a regular go to place to chill after work.

    (3)

  • Luke d.

    Just finished my vanilla latte and my stomach hurst. Never had such reaction to vanilla latte :(

    (1)

  • Christina M.

    I was so excited to visit this place when I heard they brought it to Chicago! Every time I go to Las Vegas this is the FIRST STOP every time. However, walking into this place, I was very disappointed. The wait for a regular table was 45minutes otherwise we could sit at a high-top table right away. Big mistake sitting in the high-top table...it was extremely uncomfortable not to mention they had a cart next to my seat that had extra water and condiments as well as used plates....not the most pleasant thing to be sitting next to. Our server was far from pleasant she looked/seem extremely agitated and over worked. Not taking the time to ask if we need anything, or explaining anything on the menu especially since we said it was our first time there. We ordered the mini burgers and Mac n Cheese bites....food would of been great had it been done right...the burgers were bright red when we had asked for well done...and the mac n cheese bites were dried out...The place itself looks nice but its EXTREMELY loud you can barely hear the person your sitting with. Between the tvs the music and the customers. just seems like a very congested place to be. i probably wont be returning to this place. I only reason i gave this place even two stars was primarily cause they did a great job mimicking the layout of the same place in Vegas and had great candy. Words of advice for the owners/managers of this establishment. your staff should be WAY MORE WECLOMING and INFORMING. They shouldnt look like they are forced to be there and should know much more about Customer Service. This place is suppose to be fun and enjoyable..its not ed debvics im not paying to be treated like rudely

    (2)

  • Flavious J.

    I had high expectations of this place and i was extremely disappointed the minute i walked thru the door. It was jammed packed and out of order. The service was terrible. Staff had major attitude. We had reservations and still had to wait 20 minutes. It looked like a tourist attraction. Very unorganized. Extremely overpriced and very expensive. Drinks were pretty to look at but weak. We had appetizers...not impressed at all. I will never ever come back to this place. My portion of the bill was $38 for a drink and a half....i shared a damn drink and still paid that much. Ridiculous.

    (1)

  • Candace M.

    I'd give it 0 stars if possible; however, the decor is cute. The drinks are watered down, expensive and gross. The food tastes like fast food. The only thing this place has is ambiance.

    (1)

  • Jaska G.

    It would be great to have a Sugar Factory actually located inside of Chicago. I can't understand why they chose to be located in a suburb when they would have made tons more money being downtown chicago

    (1)

  • Mindy B.

    Very disorganized, poor customer service, expensive menu, dirty glasses and dirty fabric napkin, average tasting food that arrived at different times. Don't waste your time or money. Go to Hala Kahiki for much better drinks and Oberweis for better ice cream!

    (1)

  • Sabrina M.

    Tried calling 3 hours ahead of arriving to book a reservation. I called multiple times and couldn't get through, every time I would call I got an automated prompt about calling back later to try and make a reservation. We get there and there's an hour wait. The first thing the man at the door asked us, was if we had a reservation. We said no and he gave us a weird look and pointed us to the host stand. It felt like a "oh you don't have a reservation? Good luck getting in!".The host asked us again if we had a reservation and we said no. I told her how I tried calling and she completely ignored what I said and very rudely said "45 minutes to an hour do you wanna wait?". We made the trip out there so obviously we were going to wait. We got in after about 30 minutes. The put us at the second table, which was half way in the restaurant and half way in the walk way. Not to mention it was up against the door where there's a backdrop to take pictures on the outside. The table was ice cold since it was against the door and there was barely any room to sit without being on top of the person behind you. We were freezing the entire time we were there. There should definitely NOT be tables there! We ordered two of the goblet drinks. One with alcohol and one with out. $20 for the drink that didn't even taste good and had no alcohol in it was pretty ridiculous. The $30 drink with alcohol wasn't that great either. The food was mediocre at best. The chicken was poor quality in the rigatoni pasta. The bill was well over $100. We barely saw our server, which was annoying cause after sitting at an ice cold table freezing for 45 minutes, we just wanted to leave. I would definitely suggest going somewhere like Cheesecake Factory for better service,food and drinks!

    (1)

  • Cindy M.

    This facility is not up to code with the standards set by the Americans with disabilities act (ADA) there were tables with occupants blocking handicap accessible doors. This is illegal and should be fixed.

    (1)

  • Dana K.

    I expected the candy to be pricey, but HOLY COW...I took 4 kids, each got the smallest tin available and it cost me $65 for about $10 worth of candy. Kids loved it and had fun, but it's so expensive I'd avoid it like the plague.

    (1)

  • David S.

    I have been to the one in Vegas before for drinks so decided to come and eat too once this location opened up. Had the berry goblet which was ok pretty sweet and sour. Our server was nice and helpful with the menu. I ordered chicken tortilla soup which was so tasteless and disappointing. Girlfriend had a burger and wasn't pleased with the bread they used. I had the sausage flatbread which was awful, you can tell they use cheap crappy sausage with no taste and the dough was real thick for a flatbread. I would return again but no way I would eat here again, only for drinks.

    (3)

  • Veronica N.

    Could I leave zero stars please? I've been trying to book a party, which would be at least 3000 dollars, for over two weeks now. First no one answers the phone. Second, emails are rarely returned. Forget about anyone calling you back. I finally had to go in there and still nothing was accomplished. You don't want my business? I don't think they even have anyone that is in charge of events. The person who is supposed to be in touch with me never returns my phone calls. Terrible.

    (1)

  • Jillian F.

    Nice place, very busy, loud okay customer service. Attended a large party that had pre arranged food choices. The appetizers were great yet they wouldn't bring more to accommodate the amount of people at all and the main course family style dinner was horrible. For the amount of people who reserved and had seats the amount of food was ridiculous. They served the two weak side dishes on the same size plates as the ones we had for our meal. Yet had a giant plate of partially inedible pork something and dry strange chicken that not one server knew if it contained peanuts or not. What was even more strange was when we asked for more to accommodate the rest of our table the server said no. No one refilled our water it took ten minutes for our drinks yet we were next to a bar. Shameful treatment for such a large pre reserved party.the manager looking staff did nothing but clear things away seeming like we needed to go although our time was not over. I will not being going back or recommending. OVER RATED & DOWNTOWN PRICES. Oh and the green beans were like rubber. Also served cold mashed potatoes. Really? Shame on you.

    (2)

  • Kristina E.

    Terrible experience. I went to their grand opening and it was an extremely poorly planned event. I arrived early and there was already a line. There were many people waiting the to cold to see Kylie Jenner and later Nick Cannon. I was told on the phone that doors opened at 4:30 and no reservations were being taken. 4:30 rolled around, then 5:00 and no one was let it. I was told they weren't letting us in because Kylie wasn't there yet. She showed up at 5:30, the line completely dispersed, and it turned out that the only way you were allowed inside was with a reservation (which they weren't taking) or if you were "on the list". We waited in the freezing cold for hours for no reason with no chance to get inside the restaurant. VERY disappointed and will not be returning to this establishment.

    (1)

  • Amy P.

    Tried a few of the drinks. Personal favorite is the root beer float cocktail. I definitely want to go back and try the desserts some time- they sound amazing. Great service, atmosphere as well as food and drink presentation.

    (4)

  • Jenn J.

    To start off, it was my best friends 24th birthday after reading such mixed reviews we decided to give it a try. I don't ever write reviews but decided I had to this time. My best friend & I are foodies & enjoy a delicious drink & don't mind spending money if it's worth it ! Why else work so hard but to enjoy?! Anyways Unfortunately we hated it & couldn't get out of there fast enough. 1. The music was extremely loud to the point where your sitting right next to each other & still have no clue what the other said. 2. The drinks looked amazing on the menu but had absolutely no explanation as to what was in each of them. My best friend ordered the lollipop passion goblet, she said she liked it but I could tell she wasn't impressed I personally did not like it so I ordered a peace, love & harmonie cocktail per the waiter's suggestion it was so awkward tasting I sent it back the manager suggested a strawberry basil margarita & again i could not take more than one sip @ this point I didn't care for a drink.. Not to mention our IDs were never checked which we didn't care because we assumed we must look in our 20s but we noticed a table of 8 all who looked extremely young all which did not have there IDs checked which is probably why this place is so packed. 3. There was nothing special about the food it was just mediocre. We will not be returning & will recommend all my friends not waste their time or money here.

    (1)

  • Tiffany F.

    Went here this past weekend for dessert and it was really good. We went on a Saturday night so it was definitely packed having just opened, however we were seated within 5 minutes of walking in. We ordered the Berry Sundae for 2, it took about 15/20 minutes to get it (i think our waitress forgot to put it in). Once we received it we noticed it was missing the vanilla cake bites, but we really didn't feel like waiting longer to have it sent back so we ate it as is. I will be going back to try the food soon. Overall good experience, they are rarely new so hopefully the longer they are open the little kinks will work themselves out.

    (3)

  • Janice W.

    Not sure if this review even deserves a single star, but.... My boyfriend & I visited Sugar Factory a couple weeks ago . Let me tell you, don't be fooled by the hype or trendy look of this restaurant. For one, I have no idea how the hostesses even got jobs here, because they know nothing about hospitality or making anyone feel welcome. We made reservations ahead of time since we were celebrating my birthday, & on our way there we called them to confirm we were going to be 5 minutes late. A male reassured us that it was no problem, and once we got there, the hosts did not even greet us. Hosting to those ladies is having customers wait 5-10 minutes at the stand ( even though there are about 5 more hosts or workers crowded by the cashier/ice cream bar) & check us in without even a welcome or hint of friendliness. Once checked in, the hosts told us we were "late" even though we walked in 3 minutes after our reservation and they have a 15 minute extension time... So waiting another, 20-30 minutes the grumpy host led us to a extended half booth/half table which was filled with customers. The seating was very awkward since everyone was so close together, we could hear the people next to us conversations, and it just felt unpleasant. The menu dropped at the end of our table (not handed out) was very small, vague, and unappealing. Music was extremely loud, felt like I was shouting to my boyfriend. Server greeted us immediately however, by that time we had lost interest in eating there. Instead we decided to go to Bogart's in Muvico and I couldn't have been more pleased. Despite Kylie Jenner promoting this place, and their funky signature drinks, I think this place is a total shit hole. Don't waste your time.

    (1)

  • Natalie S.

    if i could give this place negative stars, i would. WORST place ever, food is awful, SERVICE is AWFUL! the management, AWFUL... such a waste of time, and I'm so upset that we decided to have my party here. NEVER ever plan a party here, they will RIP you and everyone in your party off! the party planner is a bimbo that has NO IDEA what she is doing, and she'd probably one of the RUSET human beings I've ever had to deal with! oh, and if you do decide to have a party here, never ever let them talk you into doing FAMILY STYLE! HAHAHAHAH what a JOKE! family style, usually means, you pay an outrageous price PER person, and they basically feed you until you tell them to stop.. NOPE, not here... they give you TINY portions, and they refuse to bring out more food. sooo... whatever their version of family style means, I'm not really certain, but they should be embarrassed of themselves! also, someone brought in a cake for us, *AS A GIFT!*-- we didn't even cut it, took some pictures of it and that's it, put it away.. they actually CHARGED US for bringing it in, even though none of it was consumed! I hope this business FAILS miserably here, and they actually put a business that treats their customers with some decency in this location!

    (1)

  • Diane H.

    Not only is everything very expensive ($3 for an 8oz bottle of diet coke) and they dont list drink prices on the menu but they charged me a 3 % convienence fee for using my credit card. No where on the menu or did the waiter tell me this when he gave me the bill. I noticed it at the bottom of my receipt the next day. My siter in law shopped in the store after and sure enough she got charged the same fee and they did not bother to mention it there either. I have tried calling them to discuss this numerous times and they not only dont answer the phone, they dont return your message either. Very unprofessional and shady--will not go back!

    (1)

  • LaToya T.

    I don't l know where to begin. This place is so unorganized. They tried to sit 7 adult women at a table that was made for 4 children. The staff kept ignoring us when we were trying to get their attention. The bartender in the back by the area near the DJ Booth was the nastiest waitress/bartender I've ever encountered. I witness her in front of the manager tell a group of Women to shut up & she went on to say Fck all u, Fck all you people and still continue working. The food was horrible and the drinks were even worse. I paid 33 bucks for a goblet drink that was full of juice. I didn't even have a buzz when I left. I will NEVER EVER patronize this place again. The only person that tried to make the situations better was Jerry our waiter. He was very nice & very apologetic. He's too good to be employed at The Sugar Factory Chicago. This place doesn't even deserve a star. This place gets 5 thumbs down!!!!

    (1)

  • Erika H.

    Was a little hesitant going here because of reading the reviews...but our experience was pretty great! Went here on a Thursday night, made a reservation the day before and was able to get in right away (even 15 mins earlier). The hostess asked if it was our first time (it was) & gave us some recommendations. I expected the water that was already on the table to be warm but it was ice cold and was refilled for us immediately after finishing one. Our waiter was amazing & very attentive. My boyfriend ordered the root beer float cocktail and I ordered the sexual chocolate. Our waiter told me that the sexual chocolate was not his fave, glad he was honest! The drinks were decent size, you could deff taste the alcohol in them. We then ordered the cookie jar sundae for two expecting it to be way smaller than expected! We were in shock, three baseball size scoops of ice cream, mounds of cookies and chocolate and caramel sauce! Deff worth the price but we could hardly finnish it! Our bill came to $39 for the two drinks and ice cream, I expected this. Next time though we will be getting a small portion of the ice cream.

    (4)

  • Erika H.

    I do not know how to even begin to describe what was one of the worst restaurant experiences of my life. The "host" told us that at 7pm, they were not taking in any more walk-ins for a table that night, but that the 2 of us can grab seats at the bar. Right. No one was leaving the bar. We asked someone else about a table by the window that had seating for two and they said we can sit. The waitress, who was very nice but looked extremely scared, asked if we had checked in with the host. For whatever reason, whether she could not find the host or because they were just sick of us, they allowed us to sit. Our water glasses stunk of chlorine. I know that chlorine is used in the dishwasher for bacteria and germs. I get it, and I appreciate it, but I don't like to actually drink it. We had the waitress bring us new ones, and those smelled even worse. We asked the wonderful bus boy if he had any plastic cups and he brought us 2 kiddie cups with dinosaurs on it, and that is the only reason this review gets 2 stars instead of one. The food was mediocre, and overpriced for sure. Maybe the location of this place is cursed because the restaurant that was located there previously, Opa, was also horrid. I think I'm just done with any eatery in Mb Financial Park, which is too bad since I live 10 minutes away.

    (2)

  • Stephanie Z.

    I was planning a birthday party there for a friend unfortunately do to circumstances we had to cancel. The only reason I have given2 stars is because of Brooke one of the amazing event planners, she is excellent at her job and a people person. As for the rest of the staff the only word they know is NO. During the planning process they said their baker did cakes and they sell them. When the venue for the party I was planning became a home based affair I still wanted to give them the business of purchasing the cake and they told me point blank only if you have your party here. I am so disappointed in this place. I wanted to do gift bags still use some of their decorations and pay for a cake. My money is not good enough to spend because my event is not there. The drinks are amazing the food is good but the employees for the exception of Brooke are just snobs. It's really sad because they are new and trendy and most of you will find this out for yourself the poor service. All I wanted to do was spend money and I was DENIED! Just my personal thoughts.

    (2)

  • Dana A.

    Worst service ever. We were a bunch of 17 year olds coming here after a school dance and we had made our reservations months ago. Because you can't have reservations for a large group, we had our group split up into 2 groups of 8 and one group of 4. Once we got here, the group of 4 got in with no problem but our other two groups were turned away because apparently it's corporate policy not to let anyone without a legal adult accompanying them in after 9:00. Unfortunately, we were NEVER informed of this with any of our reservations or, contrary to what the "manager" said, on the website. She claimed it was there but never once was able to show us on the website where that was, and it's because it isn't on the website. When we brought up that some of our friends were already let in, they had nothing to tell us but it was corporate policy and somebody must have make a mistake before. We kept bringing up to them that although it was corporate policy, it isn't stated anywhere online (including with a google search) and even when we mentioned when we made our reservations that we were going to a high school dance, it was ignored. Even after all of that, they brushed us aside because we were just teenagers and clearly not important enough for our concern, and they also threatened to kick us out. We were completely relaxed and making educated points (that were being ignored) yet they refused to acknowledge any issue on their part. The woman who claimed to be the manager when we asked to speak to whoever there was the most in charge actually wasn't and was instead trying to screw us over because we were younger than them. They may have been older, but I can prove to you that we are a hell of a lot more intelligent. Never come here, I strongly urge you against it due to their awful customer service and mistreatment.

    (1)

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Map

Opening Hours

  • Mon :7:30 am - 12:00pm

Specialities

  • Takes Reservations : Yes
    Delivery : No
    Take-out : No
    Accepts Credit Cards : Yes
    Good For : Dessert
    Parking : Validated
    Bike Parking : No
    Good for Kids : Yes
    Good for Groups : Yes
    Attire : Casual
    Ambience : Trendy
    Noise Level : Very Loud
    Alcohol : Full Bar
    Outdoor Seating : Yes
    Wi-Fi : Free
    Has TV : Yes
    Waiter Service : Yes
    Caters : No

Sugar Factory

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