Worst chilis I've ever been to. They actually charge for chips and salsa in bar. The only one I've ever been to that charges. The bar tender was horrible. I had to tell him to charge me for my food. Also no 2 for 1. What chilis does that happen?? No napkins and not attentive at all. Don't live here so I'll never be back. Sure they don't care!!!
(2)
Ericka A.
OK, so based on food alone I would completely have given this Chili's 5 stars. You wouldn't necessarily expect a chain to provide you with the best of meals, but I was thoroughly impressed. My strawberry lemonade was delicious with extra strawberry taste without being too sweet. The chicken was tender and moist, but not watery, nor undercooked and everything that came with it perfectly complimented the meal. The crunchy, spicy chips added texture. The beans were both pureed and whole. The rice was large and plump. I was blown away. Service wasn't too bad. That's what brought it down a star. We had to wait 20 min for a table, which isn't surprising. Once the crowd mostly left we were still ignored for a good portion of our outing. We waited a while after we were ready to order and even longer when we wanted the bill. I would still come here again in a heartbeat if I can be guaranteed the same delicious chicken.
(4)
Lisa B.
This is your standard Chili's. The service is usually pretty good. We've been here a few times when the service was pretty bad. The place has always been clean and the hostess friendly. The drink specials are usually awesome and they don't taste watered down like some drink 'specials'. We've had quite a few problems with the kitchen, but the servers were usually quick to correct them. My favorite thing to order is the unlimited chips and salsa. The chips are always fresh and warm here. I've always loved knowing that if nothing else, I'm going to get good chips. This location is doing a trial run on some electronic tablet at each table. You can pay, you can order dessert and you can play games on it. They also list specials. It was kind of neat to try out and I'd like to see them roll it out to all locations. If you're near O'Hare and looking for a fast lunch, they have all you can eat soup, salad and chips. I think it is about $7, so you can't beat that. They also are pretty fast at lunch even when busy. Overall, I like this place and I think for a chain they do pretty good.
(4)
J K.
Waitress... It took her 10 minutes to ask us if we want anything to drink. Another 10 minutes to bring coke. She didnt even come and ask if we need anything. We ordered food-another 30 or more minutes. FOOD was-HORRIBLE. My husband got fajita trio- seriously raw onions and pepper,not cooked,cold shrimps. I got salmon and shrimps with broccoli. Salmon dry. Shrimps-super overcooked,too spicy,chewy. Broccoli -I thought those were leftovers from somebody else plate.I got one bite of each-awful. Waitress finally came-I told her food is really bad. She came with manager. He apologized for us.Asked if we want anything else. After a long one hour I didnt want to spend more time in there.
(1)
Fadi S.
Great food great service. loved the staff, server knew her menu and place was busy but not too busy to still have a good time.
(5)
Ashley R.
Really nice service. . Decent food as always. I ordered a margarita and the glass was extremely sticky. The table had some sort of beans stuck to it that i couldn't get off. Food came out but had sides mixed between me and my friends plate. We swapped them using our hands. The spoon i got for my Mac and cheese had someone elses food stuck to it. Left a review on the cleanliness on their table kiosk. Hope they got the message.
(3)
Kelley S.
Chili's is a chili's is a chili's... and this one really is no different. I guess that's the "beauty" of a chain, but it's also the beast of a chain. I've been here twice. Once on veteran's day when they are one of only a handful that offer military a free meal. We came for the free meal and also received free chips too so that was great. The meal was alright, that's it and I guess that's all I hope for in places like this. The second time we came our experience was about the same... reliable but just alright. We will probably be back at some point, but I honestly would rather try something new and chance having to log-on and leave a bad review than to go to a place like this and be guaranteed I will be leaving a mediocre one.
Went to chillis after tgif wouldn't seat my party of 12 together. Chilis accommodated us very well, we called ahead and a table was waiting when we arrived. We had 6 kids with us ranging from 5yrs to 11 months old. The waitress was patient and friendly. Kids menu had some variety and was nicely priced. The pay touch screen consoles at each table have built in game apps which was a nice tool to keep kids occupied. It would have been even better if games were free. I think all access pass was 1.99. Will def go back.
(5)
KC S.
The restaurant staff are always attentive to the customers. They prepare the best margaritas that I have tasted from various other chili's restaurants. This establishment is always busy but they get everyone a table soon. I have never waited no more then twenty minutes.
(4)
Beata B.
We were coming to this chili's for as long as I remember but we were there today and what a surprise the whole restaurant is remodeled inside I didn't like it at all it use to be so comfy and warm before now is modern and cold who had an idea to change it, the mirrors on the walls ugly some times old is good. The food was ok nothing special it use to be much better I don't know what happened but I think we won't stop there any more.
(2)
Marcin S.
Seemed like a pretty standard Chili's. The service could use a little standardization and renewing. Waitresses all seemed to move a little slow and be just...
(4)
Martin M.
Rude staff. Our server Oscar arrived before we had lifted a menu and told us that we needed to order now if we wanted food as they where closing in 30 mins. I was then refused a beer as he could not understand a European driving license. I'm 27. Plenty of other options in the area avoid at all costs.
Chili's. Basic food, familiar menu, nothing too over the top. I do not come here often, but when I do, it is probably for lunch. Service is normally good. Drinks are always refilled, check arrives in a reasonable time. I like the salads. They are tasty and the veg ingredients are always fresh. Probably too much fat and calories in the dressing, but they taste good. Free parking in lot.
(3)
Anna W.
Love this chilis. Waaay better than the Skokie location. Food is fresher, stafd is friendlier and never jam packed. I had too much Chilis in my life, but will come back when I'm craving again.
(5)
Necia V.
Great place for kids! We came for an early Sunday dinner with 13 ppl (6 adults and 7 kids) and were seated right away. They have these game stands at the table for the kids which they loved. (You can pay your bill on this stand too). They served the kids first and so fast which was wonderful. Food was great. And it was our friend's birthday which they sang and had a small cake. Def going back since it was so kid friendly with great food and service!
(5)
Rachel M.
I was hesitant to return to this Chili's after numerous bad experiences, however, I'm happy to say service has picked up a notch. Servers are friendly, the food has greatly improved, and the wait time has gone down. With this Chili's next to the Allstate Arena it's almost always busy and if there's something going on you can forget it. But it's a great place to go for dinner and I am impressed with the improvements they've made. It's overall average, but I enjoy the food enough to bump it up to four stars.
(4)
Paula H.
Great food and nice and fast service! I went there with couple friends. I ordered onion rings and fried pickles as appetizer and southwest pairings as dinner. The place was pretty crowded (Saturday evening) so we might have been waiting a little bit to long for dinner but appetizer was brought right away. Everyone enjoyed the meal and we would probably stop by there next time when we are around.
(4)
Mike O.
I've been coming here for years and even had the impression I had written about the place, but apparently I did not. This is a very busy Chili's, always packed when there's something happening at Allstate Arena. Still, it's a great place to go for lunch or dinner on a special occasion like a birthday or special treat for the kids on a job well done. Best time to come is lunch on a Saturday or Sunday, as there is no wait usually and there's plenty of good tables or booths to choose from. While Chili's is a chain, at the same time it's got plenty of food choices for kids and grownups too. And the food is good too. They introduce new items and keep old faves I've come to love over the years. My #1 favorite is the jalapeno smokehouse burger, bringing a mix of spicy jalapenos and creamy ranch sauce on the burger, for a spicy-mellow combination. There are many other burger choices too, especially if you like bacon. My wife always goes with steak fajitas, and that fajita platter is big enough for 2, so we often bring tortillas and DIY fajita stuff home afterwards. For the kids, there's about a dozen choices available. Pizza is a frequent favorite, and Chili's pizza isn't bad for a thin crust, but by no means on a stellar level you'd get at Lou Malnati's or Gino's, but kids don't seem to care. Sides of corn on the cob, fries or fruit are available too. If you still got room for dessert and aren't at risk for cardiac problems, try the molten chocolate volcano at the end. It's big enough to split with 2-3 people unless you want to win the golden pig-snout trophy all for yourself. Once again, the texture and flavors of chocolate cake, hot fudge and melting vanilla ice cream make it a sensational choice.
(4)
Jeremy C.
Having lived in cities for a number of years I've come to associate Chili's with the hot place to go on a Friday night... that is only if you live in the suburbs. And what on earth could be a bigger insult than being called a suburbanite..? Possibly terrorist, I'm not sure. Anyway. I secretly love Chili's... Shhh just don't tell my fellow City-folk. Chili's has so much sodium in it but that's what makes it soooo good. But on about this location... It gets very busy when there are events at the Allstate arena. A lot of peeps trying to grab a bite before/after their event. They have these little touch screens at each table now. It appears to be another way to generate revenue from kids (it charges for video games). The cool part about it is that you can pay on the machine without waiting for your water to drop a check. This is the first place I've ever seen that has this. I thought that was pretty neat..
(3)
Stephanie K.
I went to this chilis and everything would have been great I'm sure but I didn't stay to be seated. I was so offended by the manger Billy! It was a busy Saturday night and when my friend asked the host about the wait time he laughed at her. We went and sat at an open table in the bar and Billy came over and kicked is out! We told him about the host and his reply was "that didn't happen"! He was standing there. Which he was not! Then while we waited for a table He actually made fun of me to the host not realizing I could hear him! I work in high end customer service, this kind of attitude is totally unacceptable offensive. He should be replaced!
(1)
Alex M.
The three times I have been to Chili's at this location the food has been very good. I was quite surprised the first we went there. The good food and the prompt wait staff keeps my wife and I coming back. I highly recommend.
(4)
Jackie G.
What do you expect from Chili's? It was just so so. Sat at bar with coworkers the last night in town. Server was relatively stressed and seemed to need a break. My service was slow but had it not been for my coworkers to keep me distracted, I would have walked out. I ordered a 6 oz steak and 1/2 rack rib dinner. It was tasty so I'll give them the 3 stars for the freshness of the food. Even the broccoli was cooked properly. You know what you get when you eat an establishment like this so I can say it's safe bet when you don't know about other eateries. Price is as you would expect and competes with Applebees. I might hit another Chili's in the future depending on where I travel and what's nearby.
(3)
Claire M.
So this night had been a plan in the making for over a month. I was all excited about it and naturally because of that, was greatly disappointed. Here's why. We were going to a wolves game with a group of people and a few of us decided to meet at Chili's to grab something to eat before the game which started at 7. Last year, we came and ate after the game and had such a good time we decided to repeat history. I'd never really been much into Chili's but I got a gift card from a coworker for Christmas and was pleasantly surprised by the one in North Riverside (see that review for the GOODness) and was thrilled to go back so I could enjoy 1) Diet Dr Pepper from the fountain (we don't keep soda at home anymore and any time I can enjoy it is a huge deal) and 2) savor their delicious grilled veggie tacos. Now I don't know if Chili's has changed that much in a short time since I was there with my holiday gift card (and once since then) or if the one in Rosemont just sucks way more BUT... This one did NOT have the extensive fountain drink selection that the one in North Riverside has/had. You could get any combination of beverage imaginable. Peach flavored Sprite among many other choices! So right off the bat, I was saddened that I was not going to get my Diet Dr. Pepper. The grilled veggie tacos had also been removed from the menu. Shit. I'm a vegetarian so I ended up having to eat a house salad. No French dressing. No Italian dressing. They did have a citrus vinaigrette (sp?) which was good. It just really stink to go out to eat and have like ONE option. I love salad, but it'd be nice if that wasn't my ONLY choice. And I had been craving those damn tacos for weeks! Now, for the other less than stellar aspect which in part, was not the fault of Chili's. Our party of 6 arrived at 5:15pm and the Wolves game started at 7. I figured we'd be cutting it close and expected it to be quite crowded. So we get our pager at 5:15 and were told it would be a 30 to 45 minute wait. Cool. Right at 6:00 (45 minutes later) our pager still had not gone off. My affable Italian coworker (god bless him) approached the host stand in his usually charming way to ask if our table would be ready soon. Mind you, they knew we were a party of 6 and had waited the maximum wait time they had given us. They offered to spit us up between 2 booths, 3 at each and the booths weren't even close to each other! Initially we said fine, since we were hungry and had to get to the game. As we walked back to the booths, we noticed a HUUUUUUUGE group of people who were seated at tables pushed together that ran almost the entire length of one side of the place! They had begun standing up and had their coats on so we asked if we could wait and sit at one of the longer tables they'd been occupying so all 6 of us could socialize, as was our plan the entire time. Apparently these people had been there since 4:30 and it was now 6:15. This was actually pretty funny because we were standing there awkwardly, staring at them (as if that was going to make them move faster) watching these old women look through a photo album and take forever to say goodbye to each other. FINALLY enough of them moved so that one longer table could be turned back around and we sat elbow to elbow. The dear manager brought us out complimentary chips with queso and salsa which was very nice. I'm a very easy going person and wasn't much bothered by the waiting/seating situation. A couple of the people I was with, however, were quite annoyed. I'm a very go with the flow person and felt kinda bad about their obvious displeasure. My only disappointments (and I guess personally, they were pretty major because I was specifically looking forward to the things they did not have) were with not having the food and drink I had planned to order and then lack of another option besides the house salad. I will stick with North Riverside from now on and hope that they NEVER take away the endless drink options and grilled veggie tacos. =( As for the food of my dining companions, they enjoyed theirs very much. And we made it to the game right on time.
(2)
D'Arcy K.
The Denny's of Tex-Mex, now with bottom shelf liquor! Terrible. Simply terrible. Reminiscent of a bad Vegas buffet, only pricier.
(1)
Linda N.
On a Friday night, we did the 2 for $20. Got cheese sticks as our appetizer. My entree, chicken tenders; I love the breading on the tenders, not greasy and light texture. I got mine with mash instead of fries as I happen to love their mashed. Very attentive server. I'd go back. Actually, we didnt know tenders were part of the 2/20 and our server kindly pointed out we could get that deal! Kudos to his honesty when we could have ended up spending more $$ than necessary.
(4)
Jacob J.
Stopped in for a quick bite before a movie at Muvico. Kudos to our waiter for getting our meal out quick enough. The food, was.. typical Chili's, nothing that really wowed any of us. 312's were on special in a 23 oz glass and we were seated as we walked in. Lively atmosphere, although the waitstaff could've paid more attention. Otherwise, it was another plain time at Chili's. Around us were mostly families and a ton of people on dates. Don't you hate it when they seat couples at those tiny booth tables for two. I dislike the short table space.
(3)
Shia H.
I LOVE this Chili's! The waiters and waitresses are always friendly and helpful. The hostess is always nice and the managers are always making sure to ask if everything is going well. Ordering the Skillet Queso is a MUST! Always tasty and plenty of chips to go around! The Big Mouth Burger Bites are DELICIOUS! I've had them a couple of times and I love them every time. Their desserts never ever fail either! They are always sweet enough to fill my sweet-tooth. Ribs are almost always finger-licking YUMMY! [a little less sauce on them might be better.] &&&& My FAVORITE new discovery I recently had a Chili's, they have flavored margaritas!!!! RASPBERRY, STRAWBERRY and MANGO! A raspberry/mango margarita is SO DELICIOUS; I may end up being a regular for them!
You are in Chicago. You should not be eating here unless you have no money for a cab, or there is traffic to downtown. There was traffic to downtown so my boyfriend and I stopped here one afternoon. All the dishes here are under 15 dollars. I got the fajitas which were awesome. Huge portions. They had drink specials going on while we were here as well. This location was not the cleanest location. The bathrooms reminded me of a rest stop and the floor was littered with food in the dining area. The place was not that busy which was nice. You would think it would be packed being it is right by the airport.
(2)
Rosanna L.
Ordered a full slab of ribs with rice and beans on the side... you know Chili's song "Chili's baby back ribs" yeah nothing special at all about their ribs and barely any meat on it. However, I did like the $2.99 margaritas special = ) but that's about it.
(2)
Lou H.
Alright Chili's are pretty much all the same. They are everywhere. That turned out to be a good thing on my latest trip to Chicago. My friend who was traveling with me is a huge 49ers fan and their playoff game against the Saints was starting just as we arrived at O'Hare. Because we wanted to see the Chicago Wolves game at 7pm we were going to be in Rosemont anyway and there was a Chili's right across the parking lot from the Allstate Arena. When the football game started we were seated in a booth in the bar and we ordered lunch, usual Chili's stuff. The food was fine but the service was excellent. They didn't care that 1, we came in with bags straight from the airport and 2, we sat in there the entire game for 3.5 hours. Meanwhile the Wolves game was starting to attract a lot of pre-gamers and the place was packed. The staff never gave us the evil eye or anything. I really thought that at some point they'd ask us to leave because we hadn't ordered anything in over an hour and they totally could've used our booth for another party. I'm super glad they let us stay in there and continued to bring us free refill after free refill of soda because we got to see one of the most exciting NFL playoff endings in recent history.
(4)
Linda C.
Typical Chili's. Friendly staff, satisfactory food, clean... frequently visit here for lunch with co-workers during breaks. Quick service is definitely a pro for these occasions.
(3)
Susan R.
The best thing about this restaurant is the huge selection of diet soda choices! Wow. A whole menu just for soda. They also have lots of deals so it's a good choice for week night dining or lunch. Some of the menu items are beyond fattening so be careful. However, they have low calorie items now that are really good. I tried the Mango Chili Chicken and was surprized how much food was there and how good it tasted for 580 calories! Chilis used to be a definite place to avoid for dieters but is now a really great choice! We had good service as well. Very attentive server.
(4)
You Kno W.
Loud. Extremely loud. Do we REALLY need that many TV screens in a restaurant? Service? Marginal...we had to go in search of the waitress in order to pay the bill. I will say, however, that the (male) manager was roamingly attentive and filled our glasses once. My salad was wilted and watery. My companions' meals seemed better --- good chicken sandwich and unimpressive but not overdone salmon and broccoli. Still, WHY put yourself through this when there are a dozen similarly priced restaurants with better food and atmosphere in the area? At least, that's my take on things...
(1)
Tara M.
I love this Chili's when you don't have to wait for a table! It's the busiest one there is but the service is always good when you get there. As is the case with most Chili's the food is pretty darn good. I like the fact that they all have the calorie count on their lighter fair stuff, along with the fat and fiber. Always a good experience, again, provided you don't have to wait. The waits can get pretty lengthy here too... if you're planning to eat here before a show/event at Allstate Arena, I really recommend getting there 2 hours before the event is due to start, just to make sure you can get a table and eat before.
(4)
Nina I.
I like Chilli's food and drinks since I used to pretty much be a regular here I've tried almost everything. Their serving staff needs to be revamped and their bartenders need to be a little more friendly. The location is pretty convenient and the store is relatively clean so I would recommend it to friends or take them here for a margarita or two :]
(4)
Penguin S.
It's hard to write a review for a huge chain. They know what they are doing and don't really mess up much. Having said that, I got the skillet queso and it appeared to be about 8 hours old sitting in a crock pot over cooking. Great, crispy chips, tho. Cheese fries are about as good as they come, and they know to bring ranch. Southwest egg rolls are NOM! Buffalo chicken nuggets (sorry, I don't think there is such a thing as boneless wings) were good as well. Can't go wrong with fried cheese. Love the chicken fajitas and that they serve them with cheese. It's amazing how well cheese can spice up a fajita. They don't make mojitos but are proud of the margaritas, altho, in my book, a rita should be served in a larger glass!
(4)
Melissa L.
Not horrible, but not really impressed either. I took my mother to the Harlem Globetrotters game as her Christmas present so we decided to grab some dinner first. We were sat nearly immediately in a booth. Our server greeted us extremely promptly. There was something kind of off about her, she was rather awkward like she was uncomfortable, I'm thinking she was new? I think she was foreign, her name was Karolina or something. Anyways the service was alright, not great but pretty good. She kept refilling my drink and my mother's margarita was fantastic. Here comes the trouble, our food took really long, I'm assuming it's because it was a Friday night but still 25 minutes for a medium steak and some pasta? When our food finally arrived the steak was past well done, like I am talking no pink in sight and rather dry and flavorless. The cajun chicken pasta was delicious though, I definitely recommend it. The manager offered to replace the steak but we had no time so he comped it off our bill. All in all not a great experience but the drinks were good and our server may have been a little weird but she was extremely nice and she didn't pull the disappearing act like so many servers do so three stars and I'm hopeful that next time I am in the area my experience will be better.
(3)
A G.
Last few times I've been here the service has sucked pretty bad. We've had the same guy the last 2 times we went & he was terrible both times. Never checked up on us. Had another guy check on us. Then at one point one of them said we will be working together. I dont know it was all strange to me. But the food is great!
(2)
Beth A.
ive had two very unfortunate experiences at this location...i will never be back and neither will the ppl i ate out with on either occassion
(1)
Adrian W.
Service is hit or miss. Today was no different. We got our hostess to seat us quickly, though no one to take our orders. When that waitress came around, 'what'ya have?' came out quickly. I ordered the Sam Adams seasonal and a few more drinks were ordered. It came back in a warm/hottish mug with tepid beer. My salad was more salad than filling. With way more mint then anticipated. And corn relish when I asked for it to be removed. I didn't complain because I didn't want to wait ANOTHER 20 minutes for it. Plus, the main reason why I was here, for the Hawks game, was pretty bad, so we high tailed it outta there and grabbed a few at Excuses instead.
(1)
Nancy H.
We always stop here when we are flying out of Chicago. Great food and service.
(5)
George B.
This location is either a Hit or an Epic Miss. I have had some visits here where if I gave them 5 stars it would be an understated review. some of the servers are excellent, and do their best for their customers. Other times, everything just sucks. I have been served drinks with debris in them. I have had many staff members ignore my table and never check on me. Most recently, I had a server who never checked on my table, read off specials which weren't offered, and even messed up the special " 3 courses for 2 people for $20" deal Foodwise, this is standard Chili's fare. Isn't crap, but isn't the best you can get either.
(3)
Cody J.
After a 16 hour drive from Charlotte (because of traffic, traffic, more traffic, and damn Chicago road construction) I was not in the mood to try to find somewhere "local" to eat - NO way was I getting back in my car to get food. We were staying at the Residence Inn near the airport, and this was within walking distance. We ordered curb-side pickup to bring back to the hotel. Called in - we could tell that it was very busy and loud, but when we arrived to pick up our food, everything was correct, utensils, napkins, etc. Being in a piss-poor mood (just ask my girlfriend), I became at least bearable to be around after getting some food quickly, and exactly the way we ordered it.
(5)
Brent W.
Chili's "Big Mouth" Burger. It is something to behold and it's the prob the tastiest burger i've ever had from a chain restaurant (and one of the best at any place), period. Fries are your average seasoned up french fry and pair well with the sandwiches. I usually go w the Hickory burger with cheddar cheese, bacon and bbq sauce, a lights out treat. Other items worth a mention: great Queso dip with tasty tortilla chips and their Southwestern Vegetable soup, a bit spicy and oh so good.
(4)
Chris C.
Go this this place often for lunch and felt compelled to write a review this time because the service was actually good! The food is same ole same ole, I actually prefer Friday's but our waitress was excellent. despite the lunch rush. Hope to get her again next time.
(3)
Jesse W.
Chili's is my guilty pleasure: one of my favorite mid-scale fast food restaurant chains. There are probably a dozen or so in the Chicagoland area, and I've been to a few around the nation, too. I haven't had a bad experience yet, which is quite a compliment when compared to my other visits to TGI Friday's or Bennigan's. Unfortunately, this was my worst experience yet. Tonight's meal was my first meal back in America after a 3 month stint in China. Why Chili's? 1) It's one of my fav chains, as stated earlier. 2) It's mighty close to O'Hare. 3) It's open until 11 p.m. Mon.-Thurs. -- perfect for a 9:30 p.m. arrival. 4) Main reason: I wanted a decent hamburger from a quick, consistent, nearby stop. Our party sat down, and were given a few minutes to order. We finally ordered a full round of waters, 4 other drinks, appetizers, food, and desserts. Waters were only given to a select few. Food was brought out within a decent time. No utensils or plates were at our table, and none were offered with our appetizers. All was not downhill though. Chili's, with no assistance from our waitress, gave my palate a delightful tour of what a bacon burger should taste like. My Southern Smokehouse Bacon Big Mouth Burger arrived at my table, as advertised: "Extra thick-cut brown sugar & chile-rubbed bacon topped with smoked cheddar cheese, crispy onion strings, mayo, shredded lettuce, tomato and pickle. Served with ancho-chile BBQ sauce on the side." Although I couldn't order my burger medium-rare, I was not that unhappy since this seems to be the industry norm among national chains. Either I truly missed bacon by being in China for so long, or this was honestly some of the thickest, tastiest bacon to ever bestow itself upon my tongue. I wanted extra ancho-chile BBQ sauce, but my waitress hardly seemed worried about how much I was enjoying my meal. She seemed more interested in completing her closing duties so she could leave on time. At least my friends and family also seemed to enjoy their food. I sampled the Molten Chocolate Cake, and Frosty Chocolate Shake. Both were decent. I was slightly disappointed, however, when one of my friends couldn't order a vanilla shake. Only chocolate shakes here, fellas. Overall, service SUCKED at this location, but Chilis' new burger creations and reliable food will keep me coming back. A better customer service experience could have easily placed my review of this location at 4 stars.
(3)
Janis W.
We needed a place to eat on our way home from O'hare. The nachos were pretty good, my friend said. But my soup wasn't hot, so not hot that the frozen pieces of chicken in it were still half frozen. And they had run out of guacamole. There are $3 margaritas on Monday night, but there wasn't much (if any) alcohol in them and they were not tasty. There were long long waits for drinks and food, but our server was super nice and tried hard.
(2)
Dave S.
If you have been to any Chii's then this place is going to be no different. I went here before a show at the Allstate Arena on a Monday night. The place was beyond busy. It was ridiculously busy, but our server did a decent job of taking care of us. She was kind of odd as it seemed like she was reading from a script or something, Maybe she was just brain dead from dealing with the swarms of Metallica fans that were invading the place that night. . I ordered some chicken tacos and it seems like the entire meal was slightly overcooked. It was not inedible by any means but the tortillas were slightly hard and the chicken was starting to get a little dry. As for casual chains, this is a sweet location for them but I think that the next time I go to the Allstate Arena, I may look around the area for something else.
(2)
Virginia T.
I can hardly believe that I would be giving a Chili's a 5 star rating...but I stayed at the Wyndham right across the parking lot, so I went there for dinner on a Friday night and it was seriously the BEST Chili's I've ever been to! The place was packed, but the wait was only around 25 minutes... the waitress was great, attentive but not too much-the order was just right-and it was the closest thing I've ever gotten to a medium-rare burger at a Chili's (usually they are overdone and dry). If you are in the area, I'd have to recommend it!
(5)
S A.
I just love this location and go out of my way to eat at this location versus the location in Skokie that is much closer to my house. The staff is always friendly and very accommodating. We love to call ahead to be put on the waiting list and by the time we get there our table is ready for us to sit down at. The food has always been hot, and good. WIsh though that they had not changed the recipe for the breading on the chicken crispers. Not a favorite any more!!!!!! Too many of the items we love especially deserts have gone by the wayside!
(5)
Rahshonda K.
I am writing this update because my last experience was Ehh!!! due to the service however the waitress we had today KICKED ASS!!!! The food is always good no doubt but her 5 star service definitely made me want to change my mind about the three stars I gave them before
(4)
Michelle M.
Went to Chili's on Sunday 07/29 to have lunch and watch Cubs game. So we sat in the bar. Have been to this Chili's a few times and always very nice, but wanted to review after going again. Ok yes since pregnant and have been craving onion rings - yes we ordered the Awesome Blossom Onion thing. Very huge. We couldn't finish it but I tried to eat a little more than usual to satisfy my onion ring desire! But there was one section where breading was not cooked enough. Eh - still good overall. My husband got a burger and I got the chicken caesar pita. Very nicely filled with good amount of chicken. Figured getting something semi-more-nutritious would balance out with the awesome blossom. Oh and had Blackberry iced tea which is fantastic. Overall very good. Other times have had fajitas, other sandwiches - everything is always great.
(5)
Sir ..
Did someone say I want my baby back baby back baby back ..Chili's. I have to admit I'm a big Chili's fan. Every time I go to Chili's, the service and food is fantastic. I personally like taking guests to Chili's because the food is always great the price is reasonable and the service is on the ball. This Chili's site is a newer one, so it's really pristine compare to some of the older locations. The staff is friendly and knowledgeable, perhaps a bit young sometimes, but always helpful. Good Food + Great Price + Hip Styling = A Great Dining Experience Pros: Ample Choices, Good quality, Reasonable Prices, Parking Cons: none Overall Rating: 4.5 of 5 Recommendation: Highly Recommended
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : No
D M.
Worst chilis I've ever been to. They actually charge for chips and salsa in bar. The only one I've ever been to that charges. The bar tender was horrible. I had to tell him to charge me for my food. Also no 2 for 1. What chilis does that happen?? No napkins and not attentive at all. Don't live here so I'll never be back. Sure they don't care!!!
(2)Ericka A.
OK, so based on food alone I would completely have given this Chili's 5 stars. You wouldn't necessarily expect a chain to provide you with the best of meals, but I was thoroughly impressed. My strawberry lemonade was delicious with extra strawberry taste without being too sweet. The chicken was tender and moist, but not watery, nor undercooked and everything that came with it perfectly complimented the meal. The crunchy, spicy chips added texture. The beans were both pureed and whole. The rice was large and plump. I was blown away. Service wasn't too bad. That's what brought it down a star. We had to wait 20 min for a table, which isn't surprising. Once the crowd mostly left we were still ignored for a good portion of our outing. We waited a while after we were ready to order and even longer when we wanted the bill. I would still come here again in a heartbeat if I can be guaranteed the same delicious chicken.
(4)Lisa B.
This is your standard Chili's. The service is usually pretty good. We've been here a few times when the service was pretty bad. The place has always been clean and the hostess friendly. The drink specials are usually awesome and they don't taste watered down like some drink 'specials'. We've had quite a few problems with the kitchen, but the servers were usually quick to correct them. My favorite thing to order is the unlimited chips and salsa. The chips are always fresh and warm here. I've always loved knowing that if nothing else, I'm going to get good chips. This location is doing a trial run on some electronic tablet at each table. You can pay, you can order dessert and you can play games on it. They also list specials. It was kind of neat to try out and I'd like to see them roll it out to all locations. If you're near O'Hare and looking for a fast lunch, they have all you can eat soup, salad and chips. I think it is about $7, so you can't beat that. They also are pretty fast at lunch even when busy. Overall, I like this place and I think for a chain they do pretty good.
(4)J K.
Waitress... It took her 10 minutes to ask us if we want anything to drink. Another 10 minutes to bring coke. She didnt even come and ask if we need anything. We ordered food-another 30 or more minutes. FOOD was-HORRIBLE. My husband got fajita trio- seriously raw onions and pepper,not cooked,cold shrimps. I got salmon and shrimps with broccoli. Salmon dry. Shrimps-super overcooked,too spicy,chewy. Broccoli -I thought those were leftovers from somebody else plate.I got one bite of each-awful. Waitress finally came-I told her food is really bad. She came with manager. He apologized for us.Asked if we want anything else. After a long one hour I didnt want to spend more time in there.
(1)Fadi S.
Great food great service. loved the staff, server knew her menu and place was busy but not too busy to still have a good time.
(5)Ashley R.
Really nice service. . Decent food as always. I ordered a margarita and the glass was extremely sticky. The table had some sort of beans stuck to it that i couldn't get off. Food came out but had sides mixed between me and my friends plate. We swapped them using our hands. The spoon i got for my Mac and cheese had someone elses food stuck to it. Left a review on the cleanliness on their table kiosk. Hope they got the message.
(3)Kelley S.
Chili's is a chili's is a chili's... and this one really is no different. I guess that's the "beauty" of a chain, but it's also the beast of a chain. I've been here twice. Once on veteran's day when they are one of only a handful that offer military a free meal. We came for the free meal and also received free chips too so that was great. The meal was alright, that's it and I guess that's all I hope for in places like this. The second time we came our experience was about the same... reliable but just alright. We will probably be back at some point, but I honestly would rather try something new and chance having to log-on and leave a bad review than to go to a place like this and be guaranteed I will be leaving a mediocre one.
(3)Todd L.
Service was great. We ordered the onion rings they were delicious best onion rings I've ever had. We also had the guacamole and chips it to was good. Our entrées were shrimp salad for my wife the Buffalo chicken sandwich for myself and a turkey burger for my daughter. My chicken sandwich to seemed a little dry but I didn't have any complaints from anyone else. Our bill with tip totaled $73
(3)Jomy J.
Went to chillis after tgif wouldn't seat my party of 12 together. Chilis accommodated us very well, we called ahead and a table was waiting when we arrived. We had 6 kids with us ranging from 5yrs to 11 months old. The waitress was patient and friendly. Kids menu had some variety and was nicely priced. The pay touch screen consoles at each table have built in game apps which was a nice tool to keep kids occupied. It would have been even better if games were free. I think all access pass was 1.99. Will def go back.
(5)KC S.
The restaurant staff are always attentive to the customers. They prepare the best margaritas that I have tasted from various other chili's restaurants. This establishment is always busy but they get everyone a table soon. I have never waited no more then twenty minutes.
(4)Beata B.
We were coming to this chili's for as long as I remember but we were there today and what a surprise the whole restaurant is remodeled inside I didn't like it at all it use to be so comfy and warm before now is modern and cold who had an idea to change it, the mirrors on the walls ugly some times old is good. The food was ok nothing special it use to be much better I don't know what happened but I think we won't stop there any more.
(2)Marcin S.
Seemed like a pretty standard Chili's. The service could use a little standardization and renewing. Waitresses all seemed to move a little slow and be just...
(4)Martin M.
Rude staff. Our server Oscar arrived before we had lifted a menu and told us that we needed to order now if we wanted food as they where closing in 30 mins. I was then refused a beer as he could not understand a European driving license. I'm 27. Plenty of other options in the area avoid at all costs.
(1)Natalie S.
This place may not seem all that special, but I recommend Chili's for a great dinner for several different reasons. 1) Please do not underestimate the ability of Chili's to produce an amazing burger! They really are great. The one to really try is the southern smokehouse burger. It comes with their ancho-chili bbq sauce, onion strings, smoked cheddar, and maple bacon. Cooked to order and it is so delicious! 2) They have other very delicious food, especially the guacamole. You can order it to be prepared right at your table. Although i personally haven't tried the sizzling fajitas, they also look great, (brought to your table still sizzling in the cast iron pan) and the chicken sandwich is really good. MY ADVICE TO SAVE MONEY! : **This place is definitely not all that cheap for a chain restaurant, so if you go in, make sure to bring with you a coupon (either printed or on your phone screen) for a free appetizer of chips and salsa or chips and queso dip that you get just by signing up on their website (takes five seconds). This makes your experience a little more worthwhile because you at least get some yummy food to munch on while you wait, and the chips and salsa are bottomless. **If you go with a friend, order from the two for twenty menu (you each get an entrée and share an appetizer). Even though it only offers the maple bacon burger, my solution to this has been to simply ask for a side of bbq sauce and order the onion strings and jalapeño appetizer (delicious and comes with an amazing dipping sauce), save a few strings and jalapeños for the entree, and put them on the burger! Voila! You have just ordered the same burger for less money because you also got the appetizer, lol **You can also substitute sweet potato fries for the regular fries for something like a dollar or fifty cents. They are amazing! **You get a free molten cake on your birthday. You don't know gluttonous heaven until you eat this beast. *Really, make sure to sign up for their mailing list on their site. They send so many good deals, like free appetizers, desserts, and kids meals. You can't go wrong!
(4)Julie O.
Chili's. Basic food, familiar menu, nothing too over the top. I do not come here often, but when I do, it is probably for lunch. Service is normally good. Drinks are always refilled, check arrives in a reasonable time. I like the salads. They are tasty and the veg ingredients are always fresh. Probably too much fat and calories in the dressing, but they taste good. Free parking in lot.
(3)Anna W.
Love this chilis. Waaay better than the Skokie location. Food is fresher, stafd is friendlier and never jam packed. I had too much Chilis in my life, but will come back when I'm craving again.
(5)Necia V.
Great place for kids! We came for an early Sunday dinner with 13 ppl (6 adults and 7 kids) and were seated right away. They have these game stands at the table for the kids which they loved. (You can pay your bill on this stand too). They served the kids first and so fast which was wonderful. Food was great. And it was our friend's birthday which they sang and had a small cake. Def going back since it was so kid friendly with great food and service!
(5)Rachel M.
I was hesitant to return to this Chili's after numerous bad experiences, however, I'm happy to say service has picked up a notch. Servers are friendly, the food has greatly improved, and the wait time has gone down. With this Chili's next to the Allstate Arena it's almost always busy and if there's something going on you can forget it. But it's a great place to go for dinner and I am impressed with the improvements they've made. It's overall average, but I enjoy the food enough to bump it up to four stars.
(4)Paula H.
Great food and nice and fast service! I went there with couple friends. I ordered onion rings and fried pickles as appetizer and southwest pairings as dinner. The place was pretty crowded (Saturday evening) so we might have been waiting a little bit to long for dinner but appetizer was brought right away. Everyone enjoyed the meal and we would probably stop by there next time when we are around.
(4)Mike O.
I've been coming here for years and even had the impression I had written about the place, but apparently I did not. This is a very busy Chili's, always packed when there's something happening at Allstate Arena. Still, it's a great place to go for lunch or dinner on a special occasion like a birthday or special treat for the kids on a job well done. Best time to come is lunch on a Saturday or Sunday, as there is no wait usually and there's plenty of good tables or booths to choose from. While Chili's is a chain, at the same time it's got plenty of food choices for kids and grownups too. And the food is good too. They introduce new items and keep old faves I've come to love over the years. My #1 favorite is the jalapeno smokehouse burger, bringing a mix of spicy jalapenos and creamy ranch sauce on the burger, for a spicy-mellow combination. There are many other burger choices too, especially if you like bacon. My wife always goes with steak fajitas, and that fajita platter is big enough for 2, so we often bring tortillas and DIY fajita stuff home afterwards. For the kids, there's about a dozen choices available. Pizza is a frequent favorite, and Chili's pizza isn't bad for a thin crust, but by no means on a stellar level you'd get at Lou Malnati's or Gino's, but kids don't seem to care. Sides of corn on the cob, fries or fruit are available too. If you still got room for dessert and aren't at risk for cardiac problems, try the molten chocolate volcano at the end. It's big enough to split with 2-3 people unless you want to win the golden pig-snout trophy all for yourself. Once again, the texture and flavors of chocolate cake, hot fudge and melting vanilla ice cream make it a sensational choice.
(4)Jeremy C.
Having lived in cities for a number of years I've come to associate Chili's with the hot place to go on a Friday night... that is only if you live in the suburbs. And what on earth could be a bigger insult than being called a suburbanite..? Possibly terrorist, I'm not sure. Anyway. I secretly love Chili's... Shhh just don't tell my fellow City-folk. Chili's has so much sodium in it but that's what makes it soooo good. But on about this location... It gets very busy when there are events at the Allstate arena. A lot of peeps trying to grab a bite before/after their event. They have these little touch screens at each table now. It appears to be another way to generate revenue from kids (it charges for video games). The cool part about it is that you can pay on the machine without waiting for your water to drop a check. This is the first place I've ever seen that has this. I thought that was pretty neat..
(3)Stephanie K.
I went to this chilis and everything would have been great I'm sure but I didn't stay to be seated. I was so offended by the manger Billy! It was a busy Saturday night and when my friend asked the host about the wait time he laughed at her. We went and sat at an open table in the bar and Billy came over and kicked is out! We told him about the host and his reply was "that didn't happen"! He was standing there. Which he was not! Then while we waited for a table He actually made fun of me to the host not realizing I could hear him! I work in high end customer service, this kind of attitude is totally unacceptable offensive. He should be replaced!
(1)Alex M.
The three times I have been to Chili's at this location the food has been very good. I was quite surprised the first we went there. The good food and the prompt wait staff keeps my wife and I coming back. I highly recommend.
(4)Jackie G.
What do you expect from Chili's? It was just so so. Sat at bar with coworkers the last night in town. Server was relatively stressed and seemed to need a break. My service was slow but had it not been for my coworkers to keep me distracted, I would have walked out. I ordered a 6 oz steak and 1/2 rack rib dinner. It was tasty so I'll give them the 3 stars for the freshness of the food. Even the broccoli was cooked properly. You know what you get when you eat an establishment like this so I can say it's safe bet when you don't know about other eateries. Price is as you would expect and competes with Applebees. I might hit another Chili's in the future depending on where I travel and what's nearby.
(3)Claire M.
So this night had been a plan in the making for over a month. I was all excited about it and naturally because of that, was greatly disappointed. Here's why. We were going to a wolves game with a group of people and a few of us decided to meet at Chili's to grab something to eat before the game which started at 7. Last year, we came and ate after the game and had such a good time we decided to repeat history. I'd never really been much into Chili's but I got a gift card from a coworker for Christmas and was pleasantly surprised by the one in North Riverside (see that review for the GOODness) and was thrilled to go back so I could enjoy 1) Diet Dr Pepper from the fountain (we don't keep soda at home anymore and any time I can enjoy it is a huge deal) and 2) savor their delicious grilled veggie tacos. Now I don't know if Chili's has changed that much in a short time since I was there with my holiday gift card (and once since then) or if the one in Rosemont just sucks way more BUT... This one did NOT have the extensive fountain drink selection that the one in North Riverside has/had. You could get any combination of beverage imaginable. Peach flavored Sprite among many other choices! So right off the bat, I was saddened that I was not going to get my Diet Dr. Pepper. The grilled veggie tacos had also been removed from the menu. Shit. I'm a vegetarian so I ended up having to eat a house salad. No French dressing. No Italian dressing. They did have a citrus vinaigrette (sp?) which was good. It just really stink to go out to eat and have like ONE option. I love salad, but it'd be nice if that wasn't my ONLY choice. And I had been craving those damn tacos for weeks! Now, for the other less than stellar aspect which in part, was not the fault of Chili's. Our party of 6 arrived at 5:15pm and the Wolves game started at 7. I figured we'd be cutting it close and expected it to be quite crowded. So we get our pager at 5:15 and were told it would be a 30 to 45 minute wait. Cool. Right at 6:00 (45 minutes later) our pager still had not gone off. My affable Italian coworker (god bless him) approached the host stand in his usually charming way to ask if our table would be ready soon. Mind you, they knew we were a party of 6 and had waited the maximum wait time they had given us. They offered to spit us up between 2 booths, 3 at each and the booths weren't even close to each other! Initially we said fine, since we were hungry and had to get to the game. As we walked back to the booths, we noticed a HUUUUUUUGE group of people who were seated at tables pushed together that ran almost the entire length of one side of the place! They had begun standing up and had their coats on so we asked if we could wait and sit at one of the longer tables they'd been occupying so all 6 of us could socialize, as was our plan the entire time. Apparently these people had been there since 4:30 and it was now 6:15. This was actually pretty funny because we were standing there awkwardly, staring at them (as if that was going to make them move faster) watching these old women look through a photo album and take forever to say goodbye to each other. FINALLY enough of them moved so that one longer table could be turned back around and we sat elbow to elbow. The dear manager brought us out complimentary chips with queso and salsa which was very nice. I'm a very easy going person and wasn't much bothered by the waiting/seating situation. A couple of the people I was with, however, were quite annoyed. I'm a very go with the flow person and felt kinda bad about their obvious displeasure. My only disappointments (and I guess personally, they were pretty major because I was specifically looking forward to the things they did not have) were with not having the food and drink I had planned to order and then lack of another option besides the house salad. I will stick with North Riverside from now on and hope that they NEVER take away the endless drink options and grilled veggie tacos. =( As for the food of my dining companions, they enjoyed theirs very much. And we made it to the game right on time.
(2)D'Arcy K.
The Denny's of Tex-Mex, now with bottom shelf liquor! Terrible. Simply terrible. Reminiscent of a bad Vegas buffet, only pricier.
(1)Linda N.
On a Friday night, we did the 2 for $20. Got cheese sticks as our appetizer. My entree, chicken tenders; I love the breading on the tenders, not greasy and light texture. I got mine with mash instead of fries as I happen to love their mashed. Very attentive server. I'd go back. Actually, we didnt know tenders were part of the 2/20 and our server kindly pointed out we could get that deal! Kudos to his honesty when we could have ended up spending more $$ than necessary.
(4)Jacob J.
Stopped in for a quick bite before a movie at Muvico. Kudos to our waiter for getting our meal out quick enough. The food, was.. typical Chili's, nothing that really wowed any of us. 312's were on special in a 23 oz glass and we were seated as we walked in. Lively atmosphere, although the waitstaff could've paid more attention. Otherwise, it was another plain time at Chili's. Around us were mostly families and a ton of people on dates. Don't you hate it when they seat couples at those tiny booth tables for two. I dislike the short table space.
(3)Shia H.
I LOVE this Chili's! The waiters and waitresses are always friendly and helpful. The hostess is always nice and the managers are always making sure to ask if everything is going well. Ordering the Skillet Queso is a MUST! Always tasty and plenty of chips to go around! The Big Mouth Burger Bites are DELICIOUS! I've had them a couple of times and I love them every time. Their desserts never ever fail either! They are always sweet enough to fill my sweet-tooth. Ribs are almost always finger-licking YUMMY! [a little less sauce on them might be better.] &&&& My FAVORITE new discovery I recently had a Chili's, they have flavored margaritas!!!! RASPBERRY, STRAWBERRY and MANGO! A raspberry/mango margarita is SO DELICIOUS; I may end up being a regular for them!
(5)Nick M.
Has a very nice atmosphere and welcoming feel to it. Has a decent menu selection to choose from. Food is always prepared as described and to your liking. Wait staff could be a little more on par. Sometimes they aren't able to answer all your questions, sometimes don't want to answer your questions, sometimes are very nice and engaging, sometimes very indifferent about you being there. The time it takes for you to order your drinks and food seems to vary depending on the time of day you visit. My fiancé and I waited once for 20 minutes for someone to come and take our drink orders and another 10 for them to bring our drinks and take our order. Our waitress seemed agitated that we chose to sit in the bar instead of in the dining area and treated us very indifferently. It wasn't even busy in the bar area that day as there were only other 2 other tables taken and no one sitting at the bar. The time before that, though, it was packed near capacity and my fiancé and I had our drink orders taken right as we were sitting down and had ordered our food within 7 minutes of being seated and our waiter was very friendly and engaged in conversation. Overall, nice place to get together with friends or for the occasional date night.
(3)Rikki M.
You are in Chicago. You should not be eating here unless you have no money for a cab, or there is traffic to downtown. There was traffic to downtown so my boyfriend and I stopped here one afternoon. All the dishes here are under 15 dollars. I got the fajitas which were awesome. Huge portions. They had drink specials going on while we were here as well. This location was not the cleanest location. The bathrooms reminded me of a rest stop and the floor was littered with food in the dining area. The place was not that busy which was nice. You would think it would be packed being it is right by the airport.
(2)Rosanna L.
Ordered a full slab of ribs with rice and beans on the side... you know Chili's song "Chili's baby back ribs" yeah nothing special at all about their ribs and barely any meat on it. However, I did like the $2.99 margaritas special = ) but that's about it.
(2)Lou H.
Alright Chili's are pretty much all the same. They are everywhere. That turned out to be a good thing on my latest trip to Chicago. My friend who was traveling with me is a huge 49ers fan and their playoff game against the Saints was starting just as we arrived at O'Hare. Because we wanted to see the Chicago Wolves game at 7pm we were going to be in Rosemont anyway and there was a Chili's right across the parking lot from the Allstate Arena. When the football game started we were seated in a booth in the bar and we ordered lunch, usual Chili's stuff. The food was fine but the service was excellent. They didn't care that 1, we came in with bags straight from the airport and 2, we sat in there the entire game for 3.5 hours. Meanwhile the Wolves game was starting to attract a lot of pre-gamers and the place was packed. The staff never gave us the evil eye or anything. I really thought that at some point they'd ask us to leave because we hadn't ordered anything in over an hour and they totally could've used our booth for another party. I'm super glad they let us stay in there and continued to bring us free refill after free refill of soda because we got to see one of the most exciting NFL playoff endings in recent history.
(4)Linda C.
Typical Chili's. Friendly staff, satisfactory food, clean... frequently visit here for lunch with co-workers during breaks. Quick service is definitely a pro for these occasions.
(3)Susan R.
The best thing about this restaurant is the huge selection of diet soda choices! Wow. A whole menu just for soda. They also have lots of deals so it's a good choice for week night dining or lunch. Some of the menu items are beyond fattening so be careful. However, they have low calorie items now that are really good. I tried the Mango Chili Chicken and was surprized how much food was there and how good it tasted for 580 calories! Chilis used to be a definite place to avoid for dieters but is now a really great choice! We had good service as well. Very attentive server.
(4)You Kno W.
Loud. Extremely loud. Do we REALLY need that many TV screens in a restaurant? Service? Marginal...we had to go in search of the waitress in order to pay the bill. I will say, however, that the (male) manager was roamingly attentive and filled our glasses once. My salad was wilted and watery. My companions' meals seemed better --- good chicken sandwich and unimpressive but not overdone salmon and broccoli. Still, WHY put yourself through this when there are a dozen similarly priced restaurants with better food and atmosphere in the area? At least, that's my take on things...
(1)Tara M.
I love this Chili's when you don't have to wait for a table! It's the busiest one there is but the service is always good when you get there. As is the case with most Chili's the food is pretty darn good. I like the fact that they all have the calorie count on their lighter fair stuff, along with the fat and fiber. Always a good experience, again, provided you don't have to wait. The waits can get pretty lengthy here too... if you're planning to eat here before a show/event at Allstate Arena, I really recommend getting there 2 hours before the event is due to start, just to make sure you can get a table and eat before.
(4)Nina I.
I like Chilli's food and drinks since I used to pretty much be a regular here I've tried almost everything. Their serving staff needs to be revamped and their bartenders need to be a little more friendly. The location is pretty convenient and the store is relatively clean so I would recommend it to friends or take them here for a margarita or two :]
(4)Penguin S.
It's hard to write a review for a huge chain. They know what they are doing and don't really mess up much. Having said that, I got the skillet queso and it appeared to be about 8 hours old sitting in a crock pot over cooking. Great, crispy chips, tho. Cheese fries are about as good as they come, and they know to bring ranch. Southwest egg rolls are NOM! Buffalo chicken nuggets (sorry, I don't think there is such a thing as boneless wings) were good as well. Can't go wrong with fried cheese. Love the chicken fajitas and that they serve them with cheese. It's amazing how well cheese can spice up a fajita. They don't make mojitos but are proud of the margaritas, altho, in my book, a rita should be served in a larger glass!
(4)Melissa L.
Not horrible, but not really impressed either. I took my mother to the Harlem Globetrotters game as her Christmas present so we decided to grab some dinner first. We were sat nearly immediately in a booth. Our server greeted us extremely promptly. There was something kind of off about her, she was rather awkward like she was uncomfortable, I'm thinking she was new? I think she was foreign, her name was Karolina or something. Anyways the service was alright, not great but pretty good. She kept refilling my drink and my mother's margarita was fantastic. Here comes the trouble, our food took really long, I'm assuming it's because it was a Friday night but still 25 minutes for a medium steak and some pasta? When our food finally arrived the steak was past well done, like I am talking no pink in sight and rather dry and flavorless. The cajun chicken pasta was delicious though, I definitely recommend it. The manager offered to replace the steak but we had no time so he comped it off our bill. All in all not a great experience but the drinks were good and our server may have been a little weird but she was extremely nice and she didn't pull the disappearing act like so many servers do so three stars and I'm hopeful that next time I am in the area my experience will be better.
(3)A G.
Last few times I've been here the service has sucked pretty bad. We've had the same guy the last 2 times we went & he was terrible both times. Never checked up on us. Had another guy check on us. Then at one point one of them said we will be working together. I dont know it was all strange to me. But the food is great!
(2)Beth A.
ive had two very unfortunate experiences at this location...i will never be back and neither will the ppl i ate out with on either occassion
(1)Adrian W.
Service is hit or miss. Today was no different. We got our hostess to seat us quickly, though no one to take our orders. When that waitress came around, 'what'ya have?' came out quickly. I ordered the Sam Adams seasonal and a few more drinks were ordered. It came back in a warm/hottish mug with tepid beer. My salad was more salad than filling. With way more mint then anticipated. And corn relish when I asked for it to be removed. I didn't complain because I didn't want to wait ANOTHER 20 minutes for it. Plus, the main reason why I was here, for the Hawks game, was pretty bad, so we high tailed it outta there and grabbed a few at Excuses instead.
(1)Nancy H.
We always stop here when we are flying out of Chicago. Great food and service.
(5)George B.
This location is either a Hit or an Epic Miss. I have had some visits here where if I gave them 5 stars it would be an understated review. some of the servers are excellent, and do their best for their customers. Other times, everything just sucks. I have been served drinks with debris in them. I have had many staff members ignore my table and never check on me. Most recently, I had a server who never checked on my table, read off specials which weren't offered, and even messed up the special " 3 courses for 2 people for $20" deal Foodwise, this is standard Chili's fare. Isn't crap, but isn't the best you can get either.
(3)Cody J.
After a 16 hour drive from Charlotte (because of traffic, traffic, more traffic, and damn Chicago road construction) I was not in the mood to try to find somewhere "local" to eat - NO way was I getting back in my car to get food. We were staying at the Residence Inn near the airport, and this was within walking distance. We ordered curb-side pickup to bring back to the hotel. Called in - we could tell that it was very busy and loud, but when we arrived to pick up our food, everything was correct, utensils, napkins, etc. Being in a piss-poor mood (just ask my girlfriend), I became at least bearable to be around after getting some food quickly, and exactly the way we ordered it.
(5)Brent W.
Chili's "Big Mouth" Burger. It is something to behold and it's the prob the tastiest burger i've ever had from a chain restaurant (and one of the best at any place), period. Fries are your average seasoned up french fry and pair well with the sandwiches. I usually go w the Hickory burger with cheddar cheese, bacon and bbq sauce, a lights out treat. Other items worth a mention: great Queso dip with tasty tortilla chips and their Southwestern Vegetable soup, a bit spicy and oh so good.
(4)Chris C.
Go this this place often for lunch and felt compelled to write a review this time because the service was actually good! The food is same ole same ole, I actually prefer Friday's but our waitress was excellent. despite the lunch rush. Hope to get her again next time.
(3)Jesse W.
Chili's is my guilty pleasure: one of my favorite mid-scale fast food restaurant chains. There are probably a dozen or so in the Chicagoland area, and I've been to a few around the nation, too. I haven't had a bad experience yet, which is quite a compliment when compared to my other visits to TGI Friday's or Bennigan's. Unfortunately, this was my worst experience yet. Tonight's meal was my first meal back in America after a 3 month stint in China. Why Chili's? 1) It's one of my fav chains, as stated earlier. 2) It's mighty close to O'Hare. 3) It's open until 11 p.m. Mon.-Thurs. -- perfect for a 9:30 p.m. arrival. 4) Main reason: I wanted a decent hamburger from a quick, consistent, nearby stop. Our party sat down, and were given a few minutes to order. We finally ordered a full round of waters, 4 other drinks, appetizers, food, and desserts. Waters were only given to a select few. Food was brought out within a decent time. No utensils or plates were at our table, and none were offered with our appetizers. All was not downhill though. Chili's, with no assistance from our waitress, gave my palate a delightful tour of what a bacon burger should taste like. My Southern Smokehouse Bacon Big Mouth Burger arrived at my table, as advertised: "Extra thick-cut brown sugar & chile-rubbed bacon topped with smoked cheddar cheese, crispy onion strings, mayo, shredded lettuce, tomato and pickle. Served with ancho-chile BBQ sauce on the side." Although I couldn't order my burger medium-rare, I was not that unhappy since this seems to be the industry norm among national chains. Either I truly missed bacon by being in China for so long, or this was honestly some of the thickest, tastiest bacon to ever bestow itself upon my tongue. I wanted extra ancho-chile BBQ sauce, but my waitress hardly seemed worried about how much I was enjoying my meal. She seemed more interested in completing her closing duties so she could leave on time. At least my friends and family also seemed to enjoy their food. I sampled the Molten Chocolate Cake, and Frosty Chocolate Shake. Both were decent. I was slightly disappointed, however, when one of my friends couldn't order a vanilla shake. Only chocolate shakes here, fellas. Overall, service SUCKED at this location, but Chilis' new burger creations and reliable food will keep me coming back. A better customer service experience could have easily placed my review of this location at 4 stars.
(3)Janis W.
We needed a place to eat on our way home from O'hare. The nachos were pretty good, my friend said. But my soup wasn't hot, so not hot that the frozen pieces of chicken in it were still half frozen. And they had run out of guacamole. There are $3 margaritas on Monday night, but there wasn't much (if any) alcohol in them and they were not tasty. There were long long waits for drinks and food, but our server was super nice and tried hard.
(2)Dave S.
If you have been to any Chii's then this place is going to be no different. I went here before a show at the Allstate Arena on a Monday night. The place was beyond busy. It was ridiculously busy, but our server did a decent job of taking care of us. She was kind of odd as it seemed like she was reading from a script or something, Maybe she was just brain dead from dealing with the swarms of Metallica fans that were invading the place that night. . I ordered some chicken tacos and it seems like the entire meal was slightly overcooked. It was not inedible by any means but the tortillas were slightly hard and the chicken was starting to get a little dry. As for casual chains, this is a sweet location for them but I think that the next time I go to the Allstate Arena, I may look around the area for something else.
(2)Virginia T.
I can hardly believe that I would be giving a Chili's a 5 star rating...but I stayed at the Wyndham right across the parking lot, so I went there for dinner on a Friday night and it was seriously the BEST Chili's I've ever been to! The place was packed, but the wait was only around 25 minutes... the waitress was great, attentive but not too much-the order was just right-and it was the closest thing I've ever gotten to a medium-rare burger at a Chili's (usually they are overdone and dry). If you are in the area, I'd have to recommend it!
(5)S A.
I just love this location and go out of my way to eat at this location versus the location in Skokie that is much closer to my house. The staff is always friendly and very accommodating. We love to call ahead to be put on the waiting list and by the time we get there our table is ready for us to sit down at. The food has always been hot, and good. WIsh though that they had not changed the recipe for the breading on the chicken crispers. Not a favorite any more!!!!!! Too many of the items we love especially deserts have gone by the wayside!
(5)Rahshonda K.
I am writing this update because my last experience was Ehh!!! due to the service however the waitress we had today KICKED ASS!!!! The food is always good no doubt but her 5 star service definitely made me want to change my mind about the three stars I gave them before
(4)Michelle M.
Went to Chili's on Sunday 07/29 to have lunch and watch Cubs game. So we sat in the bar. Have been to this Chili's a few times and always very nice, but wanted to review after going again. Ok yes since pregnant and have been craving onion rings - yes we ordered the Awesome Blossom Onion thing. Very huge. We couldn't finish it but I tried to eat a little more than usual to satisfy my onion ring desire! But there was one section where breading was not cooked enough. Eh - still good overall. My husband got a burger and I got the chicken caesar pita. Very nicely filled with good amount of chicken. Figured getting something semi-more-nutritious would balance out with the awesome blossom. Oh and had Blackberry iced tea which is fantastic. Overall very good. Other times have had fajitas, other sandwiches - everything is always great.
(5)Sir ..
Did someone say I want my baby back baby back baby back ..Chili's. I have to admit I'm a big Chili's fan. Every time I go to Chili's, the service and food is fantastic. I personally like taking guests to Chili's because the food is always great the price is reasonable and the service is on the ball. This Chili's site is a newer one, so it's really pristine compare to some of the older locations. The staff is friendly and knowledgeable, perhaps a bit young sometimes, but always helpful. Good Food + Great Price + Hip Styling = A Great Dining Experience Pros: Ample Choices, Good quality, Reasonable Prices, Parking Cons: none Overall Rating: 4.5 of 5 Recommendation: Highly Recommended
(5)