Great for a cheap takeout pizza! Have ordered both deep dish and thin crust. The trick to ordering the deep dish is you must, must ask for them to cook it a little longer. If you don't, the crust is ALWAYS soggy in the middle (gross!). The thin crust is pretty delicious. Never had a bad one! And the prices are really reasonable. $10-12 per pie, now thats a steal!! Some competitors in the area charge $20-25!!! What is on it? Sausage made of gold? We never do delivery- always take out so I can't really comment. On a friday or saturday, expect a little longer wait. But normally its about 30 mins depending on the style of pizza. Also, give your pie more time if you request it be cooked a little longer-- again-- a MUST for deep dish!
(4)
Matthew R.
Been going here from the dawn of time and whenever it was off they always rectified any momentary lapses.But the menu now only carries one specialty pizza, the Lou, which is great if that's all you want.But when I went to order my usual deluxe there was a sudden $3 bump as the usual toppings were now ala carte.Cindy, the manager,was gracious enough to,this once,roll back the price to the old one but said they did away with the deluxe because they do not recommend multiple toppings that make the pizza "soggy", even though she admitted it was a popular choice.As I look at the Malnati website I see no other options other than the Lou, or cheese with sausage. I know of no other pizzzeria that does not carry a specialty, discounted menu and can only surmise a major price increase under the guise of quality control.A sad day for the pizza that courageously dared to go up against New York guardian Jon Stewart.
(3)
Pablo A.
Consistently good pizza! Love the deep dish with butter crust, and they also have a good gluten free crust pizza too.
(4)
Richard C.
great pizza! but i can attest buffalo grove seems to have better tasting pizza than else where.
(4)
Gretta T.
It's been a long time sine I have been at Lou's but it seems the deep dish is more like thin crust. Use to be extremely full after two . No longer. Scaling back...
(2)
Michael R.
I personally have never been a big fan. I find the butter crust alittle bit much kinda takes away from the pizza I feel, but if your a tourist you will probably love it. When it comes to deep dish there are better choices. Thin crust is good but once again the butter crust takes away from the pizza.
(3)
WP L.
I absolutely love Lou Malnati's Pizza, but this location is awful. They screwed up the order, apologized and attempted to fix it and failed. The pizza lacked what made it Lou Malnati's brand pizza and at their prices and w/o coupons I don't appreciate getting crappy pizza! Not enough cheese or buttery flavor. Not sure what is up with this location, new management? But Lou's better swoop in here fast before their reputation hits the floor.
(1)
Dawn D.
My complaint with Lou's was appropriately rectified. I notified the company about the fiasco on 2/14 and received a phone call from a regional manager as well as a written apology. My positive regard for Lou Malnati's has been restored.
(4)
Howard C.
Lou's is the best Chicago deep dish out there. Deluxe, well done, uncut. It's the way to go. Trust me. Better than Uno and Ginos. People may have some complaints about this location but whenever I pickup they have free pizza on the counter not to mention I can pickup a frozen to throw in the freezer and a delicious Italian ice. Go to Lou's!!!
(5)
Traci T.
This Lou Malnati's location is delivery/take out only and is the location I always ordered from when I lived in the Chicago 'burbs. Simply put, you absolutely cannot beat Lou Malnati's for a classic, Chicago deep dish pizza. For delivery, expect about an 1 hour-1 hour and 1/2 wait. Delivery guys are always nice. Pickup is much quicker with a wait time of 25-40 minutes. In case you've never have Lou's before, be conservative about ordering sausage. I love sausage on a pizza, but this isn't the same as the ground sausage you'll get at other pizza places; it reminds me more of breakfast sausage links bursting open all over the pizza. If you really want to try it, I'd go half the first time as I've heard similiar feedback from numerous people. Besides that, order away. Pizza is always hot (and maybe even more delicious leftover either hot or cold), and the toppings are always generous.
(5)
Shannon S.
I called ahead for my pick up and my order was ready when I got there. I never have them deliver, I always order for carry out. They are friendly and their service is prompt when you time it just right. Love the Lou's Special and the buttery crust.
(4)
Brandon S.
Amazing! Lou Malnati's is the best pizza in Chicago. Naperville is a great sitdown location but you really can't go wrong with any location. Love it! Glad to hear one opened up nearby.
(5)
Anna S.
I am a California girl and let me tell you this is the best pizza I have ever had in my life! And I have done some serious traveling. We have a location on the Southwest side and it is always mouth watering.
(5)
Jessica W.
This pizza is delicious and I have nothing but nice things to say about every aspect of this establishment except the rude girl who always answers the phone. I am a regular customer who doesn't order anything too crazy and always tips well. I don't need to be yelled at when I am ordering pizza. I understand people can be in a hurry, but his is a level of rude that i don't encounter very often when ordering pizza (and I order a lot of pizza). There have been times I didn't order from here becuase I didn't think I could deal with her meanness. Besides that witch everything about Lou''s is great and I will continue to be a customer.
(4)
K M.
Ah, just stopped by- this is a pickup only Lo Malnatis, but god almighty, Lou's is great :) This place is just the same, great recipe, friendly staff. Second only to Giordano's in my mind in terms of pizza, and I've been everywhere :j In Chicago, we have icy cold winters, and summers that are maybe 10% too hot. To make up for it, God gave us the world's finest pizza. Lou's makes that happen pretty much every time.
(5)
Mark D.
Lou's is my family's favorite deep dish pizza. No matter what ingredients you choose, you can always expect a delicious pizza. I've seen the way they make the pizza's on tv shows and their dedication to putting out a consistently tasting pizza is admirable. I've even shipped pizza's to family in Pennsylvania and New Jersey and they loved it!
(5)
Sarah W.
Love the classic deep dish buttercrust with sausage. The Malnati's chopped salad is very tasty and reasonably priced. Their Italian lemon ice is awesome too!
(5)
Mika T.
First, I have to say that i absolutely love Lou's pizza. It is the best. This particular location gets 2 stars because of bad customer service. I was a regular customer, they got my order wrong one night, and the man at the counter could have cared less. He basically told me I never even placed the order with them, and oh well. Didn't offer to make me a pizza while I waited, didn't offer a discount, didn't apologize. I told the manager about it, and at least she was apologetic. Too late. Won't be going back.
(2)
Elaine V.
I am once again disappointed at this location. Your staff can never seem to get an order right. I normally order from Elk Grove because its closer to my office. But on a Sunday (Father's Day no less) we ordered from the store closer to home. We hate doing this since the quality of the pizza, and the order is always wrong, but we did because its closer. Well once again this store can't get it right. I used to work for Lou Malnati's years ago, the systems are not that difficult and how we order our pizza is not that difficult. How this store can mess up a sausage crumble, pepperoni on top with extra sauce on the side is beyond me. Our family was hungry that it was not worth going back to the store to have them re-make it or even waste our time calling. When someone says extra sauce on the side, that means you still put sauce on the pizza. Also there was barely an toppings. For being the same company, the difference between the Palatine and Elk Grove Stores are like night and day. I would recommend going to another location if you want things ordered the right way.
(1)
Steve R.
PICK-UP ONLY AT THIS LOCATION Lou's: a classic and always delicious. Lou Malnati's continues to do a great job with consistent quality on their deep-dish pizzas. Our favorite is still the Chicago Classic, uncut. Their House Salad with house vinaigrette is a great addition, and leaves you feeling less guilty for wolfing down a deep-dish. Allow at least 45 minutes for this cooked goodness to be ready. Sign up for their Deep Dish Dough frequent dining rewards card. You'll be a regular, why not get rewarded for it?
(5)
Lisa D.
We've ordered from Lou's again with a coupon and had much better quality pizza this time.
(3)
Zeus W.
It seems some people have had issues with this location. I also had an issue with this location and I have ordered here over 50 times. It was bound to happen. I too was not satisfied with my order and the immediate resolution to my complaint also gave me a bad taste in my mouth. The great part of being part of a larger corporation is that corporate is also very concerned about your experience and your satisfaction. I had a pleasant conversation the next day with corporate and was met with complete satisfaction. People are not perfect and mistakes happen. I understand that but I can't stand it when some people like to blame others instead of just owning a mistake, making it right and moving on. I continue to order from palatine because of corporate making good and because I love the chicago classic.
(5)
Brianne L.
Ordering Lou Malnati's is a no brainer. It's delicious everytime.... Lou's online ordering is easy and fast. I would give it 5 stars if Lou's wasnt so expensive, but hey, perfection is pricey.
(4)
Martin P.
It's Lou Malnati's Pizzeria 'Nuff said, Try some salads also, the homemade Garlic Lemon Salad Dressing is to die for! put it on anything tastes great (Even the Pizza!)
(5)
Flo S.
Slow delivery, cold pizza tonight. Over an hour and half to get this. We have many options in Palatine for pizza. Next time I'll order elsewhere.
(3)
Colin C.
Ordered this for delivery and was very impressed. I never get Chicago style when I'm in town because it's so heavy and kind of a cliche. I had this at a relative and loved it. Had the sausage and cheese deep dish. So much cheese and good crust. Sausage was thick and juicy. I liked that it was heavy but not the kind where you only eat one piece and you're full. Basically perfectly in the middle with amazing cheese and sauce.
(5)
Jackie B.
Use to go to a Lou's in the city. Tried this location for thr first time. The crust was soggy but still better then others pizza places in the area.
(4)
Jahanzeb H.
Had Pizza and A salad as deliveey food. Pizza was good but not great. Delivery was prompt and polite. Good place if u like traditional chicago style deep dish.
(4)
Alicia H.
My favorite Chicago style pizza! A tip for carryout orders (Palatine is carryout/delivery only): Order the pizza uncut so the crust does not get soggy. In addition to the pizza, I always like a Malnati's salad on the side. A delicious mix of tomatoes, olives, gorgonzola, mushrooms, and romaine with Lou's famous sweet onion vinaigrette.
(5)
Paul W.
I can't decide if I'm eating too much Lou's or if their quality has gone down or this location is just not up to the highest of Lou's standards. I think it's the location. Try the non takeout only locations for the best.
(3)
T B.
The best deep dish pizza in Chicago and a friendly staff. It's a busy place but worth the visit
(5)
Will M.
What a treat to get a Deep Dish pizza while in Chicago. We stopped at the Gold Coast location of Lou Malnati's - we got great Bar service from Bartender Kevin. The food was Great and the Pizza was outstanding !
(5)
Eiei O.
Tonight's salad tasted fresh and our pizza and salad dinner was on par with the quality we have come to expect from the Palatine LM location.
(5)
Joe S.
Love the pizza. Warning, check your pizza/order before you leave this location. Numerous times the order has been wrong.
(4)
Bobbi S.
Worst thin crust, ever. Even the deep dish was just ok. I hope all LM restaurants havent compromised on the quality of the food like this one has.
(2)
Autumn M.
We just moved here from out of state & heard great things about Lou Malnatis deep dish pizza so we excitedly ordered some, uncut as the other reviews suggested & were really not impressed. The pizza was so bland we added salt to help but it just wasn't that good. Sad to say we probably will search elsewhere for a great Chicago deep dish pizza. :(
(2)
Amesa C.
Great pizza and great delivery! The only bad thing, just as in any deep dish pizza, is that it takes over an hour to an hour and a half to get your pizza delivered! Once I tried to order carry out thinking it will be faster but they told me it would be over 45 minutes. But, whenever I am really patient I order from here and never have been disappointed!
(4)
Tina L.
This place has gone downhill in the last few months. My deep dish pizza crust was kind of soggy and the sauce was so sour and tangy. We asked if we could substitute the pepperoni for the sausage on their Deluxe pizza and was told that it'd be no problem. Then they proceeded to charge us extra for the switch. We asked them why they didn't tell us this in the first place b/c we would've just kept the sausage. They said there was nothing that they could do so we had to pay the extra charge. What's the big deal? It's not any more work or any additional ingredients. I think I prefer Gino's anyway.
Takes Reservations : No Delivery : Yes Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : No Caters : Yes
Pizza is a famous Italian dish savored around the world. The entire credit for the popularity of Pizza in the United States goes to the chain of pizzerias all over the country. While the base and the texture of Pizza remains same across the globe, it's the toppings that differs from country to country. In the United States, you will find the top pizzerias serving pizzas with the toppings of mainly beef, bacon, chicken, ham, and sausage for the non-vegetarians. Other than these famous meat options, Pizzas with veg toppings such as mushrooms, pepperonis, garlic, tomatoes, spinach, etc. are also famous in most restaurants in the United States.
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Shawn F.
Great for a cheap takeout pizza! Have ordered both deep dish and thin crust. The trick to ordering the deep dish is you must, must ask for them to cook it a little longer. If you don't, the crust is ALWAYS soggy in the middle (gross!). The thin crust is pretty delicious. Never had a bad one! And the prices are really reasonable. $10-12 per pie, now thats a steal!! Some competitors in the area charge $20-25!!! What is on it? Sausage made of gold? We never do delivery- always take out so I can't really comment. On a friday or saturday, expect a little longer wait. But normally its about 30 mins depending on the style of pizza. Also, give your pie more time if you request it be cooked a little longer-- again-- a MUST for deep dish!
(4)Matthew R.
Been going here from the dawn of time and whenever it was off they always rectified any momentary lapses.But the menu now only carries one specialty pizza, the Lou, which is great if that's all you want.But when I went to order my usual deluxe there was a sudden $3 bump as the usual toppings were now ala carte.Cindy, the manager,was gracious enough to,this once,roll back the price to the old one but said they did away with the deluxe because they do not recommend multiple toppings that make the pizza "soggy", even though she admitted it was a popular choice.As I look at the Malnati website I see no other options other than the Lou, or cheese with sausage. I know of no other pizzzeria that does not carry a specialty, discounted menu and can only surmise a major price increase under the guise of quality control.A sad day for the pizza that courageously dared to go up against New York guardian Jon Stewart.
(3)Pablo A.
Consistently good pizza! Love the deep dish with butter crust, and they also have a good gluten free crust pizza too.
(4)Richard C.
great pizza! but i can attest buffalo grove seems to have better tasting pizza than else where.
(4)Gretta T.
It's been a long time sine I have been at Lou's but it seems the deep dish is more like thin crust. Use to be extremely full after two . No longer. Scaling back...
(2)Michael R.
I personally have never been a big fan. I find the butter crust alittle bit much kinda takes away from the pizza I feel, but if your a tourist you will probably love it. When it comes to deep dish there are better choices. Thin crust is good but once again the butter crust takes away from the pizza.
(3)WP L.
I absolutely love Lou Malnati's Pizza, but this location is awful. They screwed up the order, apologized and attempted to fix it and failed. The pizza lacked what made it Lou Malnati's brand pizza and at their prices and w/o coupons I don't appreciate getting crappy pizza! Not enough cheese or buttery flavor. Not sure what is up with this location, new management? But Lou's better swoop in here fast before their reputation hits the floor.
(1)Dawn D.
My complaint with Lou's was appropriately rectified. I notified the company about the fiasco on 2/14 and received a phone call from a regional manager as well as a written apology. My positive regard for Lou Malnati's has been restored.
(4)Howard C.
Lou's is the best Chicago deep dish out there. Deluxe, well done, uncut. It's the way to go. Trust me. Better than Uno and Ginos. People may have some complaints about this location but whenever I pickup they have free pizza on the counter not to mention I can pickup a frozen to throw in the freezer and a delicious Italian ice. Go to Lou's!!!
(5)Traci T.
This Lou Malnati's location is delivery/take out only and is the location I always ordered from when I lived in the Chicago 'burbs. Simply put, you absolutely cannot beat Lou Malnati's for a classic, Chicago deep dish pizza. For delivery, expect about an 1 hour-1 hour and 1/2 wait. Delivery guys are always nice. Pickup is much quicker with a wait time of 25-40 minutes. In case you've never have Lou's before, be conservative about ordering sausage. I love sausage on a pizza, but this isn't the same as the ground sausage you'll get at other pizza places; it reminds me more of breakfast sausage links bursting open all over the pizza. If you really want to try it, I'd go half the first time as I've heard similiar feedback from numerous people. Besides that, order away. Pizza is always hot (and maybe even more delicious leftover either hot or cold), and the toppings are always generous.
(5)Shannon S.
I called ahead for my pick up and my order was ready when I got there. I never have them deliver, I always order for carry out. They are friendly and their service is prompt when you time it just right. Love the Lou's Special and the buttery crust.
(4)Brandon S.
Amazing! Lou Malnati's is the best pizza in Chicago. Naperville is a great sitdown location but you really can't go wrong with any location. Love it! Glad to hear one opened up nearby.
(5)Anna S.
I am a California girl and let me tell you this is the best pizza I have ever had in my life! And I have done some serious traveling. We have a location on the Southwest side and it is always mouth watering.
(5)Jessica W.
This pizza is delicious and I have nothing but nice things to say about every aspect of this establishment except the rude girl who always answers the phone. I am a regular customer who doesn't order anything too crazy and always tips well. I don't need to be yelled at when I am ordering pizza. I understand people can be in a hurry, but his is a level of rude that i don't encounter very often when ordering pizza (and I order a lot of pizza). There have been times I didn't order from here becuase I didn't think I could deal with her meanness. Besides that witch everything about Lou''s is great and I will continue to be a customer.
(4)K M.
Ah, just stopped by- this is a pickup only Lo Malnatis, but god almighty, Lou's is great :) This place is just the same, great recipe, friendly staff. Second only to Giordano's in my mind in terms of pizza, and I've been everywhere :j In Chicago, we have icy cold winters, and summers that are maybe 10% too hot. To make up for it, God gave us the world's finest pizza. Lou's makes that happen pretty much every time.
(5)Mark D.
Lou's is my family's favorite deep dish pizza. No matter what ingredients you choose, you can always expect a delicious pizza. I've seen the way they make the pizza's on tv shows and their dedication to putting out a consistently tasting pizza is admirable. I've even shipped pizza's to family in Pennsylvania and New Jersey and they loved it!
(5)Sarah W.
Love the classic deep dish buttercrust with sausage. The Malnati's chopped salad is very tasty and reasonably priced. Their Italian lemon ice is awesome too!
(5)Mika T.
First, I have to say that i absolutely love Lou's pizza. It is the best. This particular location gets 2 stars because of bad customer service. I was a regular customer, they got my order wrong one night, and the man at the counter could have cared less. He basically told me I never even placed the order with them, and oh well. Didn't offer to make me a pizza while I waited, didn't offer a discount, didn't apologize. I told the manager about it, and at least she was apologetic. Too late. Won't be going back.
(2)Elaine V.
I am once again disappointed at this location. Your staff can never seem to get an order right. I normally order from Elk Grove because its closer to my office. But on a Sunday (Father's Day no less) we ordered from the store closer to home. We hate doing this since the quality of the pizza, and the order is always wrong, but we did because its closer. Well once again this store can't get it right. I used to work for Lou Malnati's years ago, the systems are not that difficult and how we order our pizza is not that difficult. How this store can mess up a sausage crumble, pepperoni on top with extra sauce on the side is beyond me. Our family was hungry that it was not worth going back to the store to have them re-make it or even waste our time calling. When someone says extra sauce on the side, that means you still put sauce on the pizza. Also there was barely an toppings. For being the same company, the difference between the Palatine and Elk Grove Stores are like night and day. I would recommend going to another location if you want things ordered the right way.
(1)Steve R.
PICK-UP ONLY AT THIS LOCATION Lou's: a classic and always delicious. Lou Malnati's continues to do a great job with consistent quality on their deep-dish pizzas. Our favorite is still the Chicago Classic, uncut. Their House Salad with house vinaigrette is a great addition, and leaves you feeling less guilty for wolfing down a deep-dish. Allow at least 45 minutes for this cooked goodness to be ready. Sign up for their Deep Dish Dough frequent dining rewards card. You'll be a regular, why not get rewarded for it?
(5)Lisa D.
We've ordered from Lou's again with a coupon and had much better quality pizza this time.
(3)Zeus W.
It seems some people have had issues with this location. I also had an issue with this location and I have ordered here over 50 times. It was bound to happen. I too was not satisfied with my order and the immediate resolution to my complaint also gave me a bad taste in my mouth. The great part of being part of a larger corporation is that corporate is also very concerned about your experience and your satisfaction. I had a pleasant conversation the next day with corporate and was met with complete satisfaction. People are not perfect and mistakes happen. I understand that but I can't stand it when some people like to blame others instead of just owning a mistake, making it right and moving on. I continue to order from palatine because of corporate making good and because I love the chicago classic.
(5)Brianne L.
Ordering Lou Malnati's is a no brainer. It's delicious everytime.... Lou's online ordering is easy and fast. I would give it 5 stars if Lou's wasnt so expensive, but hey, perfection is pricey.
(4)Martin P.
It's Lou Malnati's Pizzeria 'Nuff said, Try some salads also, the homemade Garlic Lemon Salad Dressing is to die for! put it on anything tastes great (Even the Pizza!)
(5)Flo S.
Slow delivery, cold pizza tonight. Over an hour and half to get this. We have many options in Palatine for pizza. Next time I'll order elsewhere.
(3)Colin C.
Ordered this for delivery and was very impressed. I never get Chicago style when I'm in town because it's so heavy and kind of a cliche. I had this at a relative and loved it. Had the sausage and cheese deep dish. So much cheese and good crust. Sausage was thick and juicy. I liked that it was heavy but not the kind where you only eat one piece and you're full. Basically perfectly in the middle with amazing cheese and sauce.
(5)Jackie B.
Use to go to a Lou's in the city. Tried this location for thr first time. The crust was soggy but still better then others pizza places in the area.
(4)Jahanzeb H.
Had Pizza and A salad as deliveey food. Pizza was good but not great. Delivery was prompt and polite. Good place if u like traditional chicago style deep dish.
(4)Alicia H.
My favorite Chicago style pizza! A tip for carryout orders (Palatine is carryout/delivery only): Order the pizza uncut so the crust does not get soggy. In addition to the pizza, I always like a Malnati's salad on the side. A delicious mix of tomatoes, olives, gorgonzola, mushrooms, and romaine with Lou's famous sweet onion vinaigrette.
(5)Paul W.
I can't decide if I'm eating too much Lou's or if their quality has gone down or this location is just not up to the highest of Lou's standards. I think it's the location. Try the non takeout only locations for the best.
(3)T B.
The best deep dish pizza in Chicago and a friendly staff. It's a busy place but worth the visit
(5)Will M.
What a treat to get a Deep Dish pizza while in Chicago. We stopped at the Gold Coast location of Lou Malnati's - we got great Bar service from Bartender Kevin. The food was Great and the Pizza was outstanding !
(5)Eiei O.
Tonight's salad tasted fresh and our pizza and salad dinner was on par with the quality we have come to expect from the Palatine LM location.
(5)Joe S.
Love the pizza. Warning, check your pizza/order before you leave this location. Numerous times the order has been wrong.
(4)Bobbi S.
Worst thin crust, ever. Even the deep dish was just ok. I hope all LM restaurants havent compromised on the quality of the food like this one has.
(2)Autumn M.
We just moved here from out of state & heard great things about Lou Malnatis deep dish pizza so we excitedly ordered some, uncut as the other reviews suggested & were really not impressed. The pizza was so bland we added salt to help but it just wasn't that good. Sad to say we probably will search elsewhere for a great Chicago deep dish pizza. :(
(2)Amesa C.
Great pizza and great delivery! The only bad thing, just as in any deep dish pizza, is that it takes over an hour to an hour and a half to get your pizza delivered! Once I tried to order carry out thinking it will be faster but they told me it would be over 45 minutes. But, whenever I am really patient I order from here and never have been disappointed!
(4)Tina L.
This place has gone downhill in the last few months. My deep dish pizza crust was kind of soggy and the sauce was so sour and tangy. We asked if we could substitute the pepperoni for the sausage on their Deluxe pizza and was told that it'd be no problem. Then they proceeded to charge us extra for the switch. We asked them why they didn't tell us this in the first place b/c we would've just kept the sausage. They said there was nothing that they could do so we had to pay the extra charge. What's the big deal? It's not any more work or any additional ingredients. I think I prefer Gino's anyway.
(2)