I generally LIKE but not love Starbucks. The coffee is alright, but I would not come to the drive through. I actually prefer 7 Eleven coffee to Starbucks coffee (Have you tried their blueberry coffee?!). What I do go to Starbucks for when I do go is to sit and enjoy a hot drink while I hang out on my computer. That said, they don't put the heat up enough in the winter, the music is too loud, and the workers were kind of loud too. I know you can't please everyone, but I do feel a little patronized when I ask for a medium coffee and the barista says, "oh, you mean 'Grande'?" Um no, I'm not Spanish, but I do know that Grande in Spanish means 'Large', so calling your midsize cup a [large] is weird. *rant over* But like the others said, the employees are nice and they know what they're doing.
(3)
K K.
I really, really want to say that coming here is the best experience ever, but it isn't. One night, I went inside to read and do homework. The employees were talking about customers, about their taxes, relationships, etc. Now, I don't mind seeing employees having a good time, but either it echos really loudly in that small area, or the employees are just loud in general. I left early because I can hear them talk through my noise cancelling headphones. I came back another night, thinking that one night may have just been one bad experience, but, unfortunately, it was loud again. I used to be a night manager for a business, and if there is one thing I know is that the employees will only reflect the expectations the manager at the time sets for them. I feel there is no managing going on in the night shifts. Starbucks is a place where employees should have fun, but I don't think employees talking about bad customers, money issues, relationship issues, laughing very loudly, etc. is what Starbucks on John Deere Rd. wants to display for their customers. Remember, it's loud enough to hear through noise cancelling headphones. No one is able to study there at night. Not to mention, the employees don't even look you in the eye. They are there to have fun and get paid, not give the best customer experience they can. This can all change if the management will speak up about it. Hope the experience changes soon for anyone that spends money there.
(1)
Shirley G.
Went thru drive thru and ordered one drink and told the girl to reload my Starbucks card for $20 and she handed me a receipt to sign for a $40 reload! I told her I said $20 not $40 and she said she'd change it but that now because of her mistake, the $40 will still be taken out of my account! She said it may take a few days to get straightened out and to get put back. In future, make sure they repeat back to you the amount you tell them!
(2)
Brittany E.
Great place to read, do home work, have a meeting or just relax. The employees are very welcoming and upbeat! The drinks always turn out exactly how I want them.
(5)
Jessica D.
Super tiny location, but fun group of baristas. They always have a good selection of pastries, and they take the time to make sure your order is made just right. YUM!
Jacqueline W.
I generally LIKE but not love Starbucks. The coffee is alright, but I would not come to the drive through. I actually prefer 7 Eleven coffee to Starbucks coffee (Have you tried their blueberry coffee?!). What I do go to Starbucks for when I do go is to sit and enjoy a hot drink while I hang out on my computer. That said, they don't put the heat up enough in the winter, the music is too loud, and the workers were kind of loud too. I know you can't please everyone, but I do feel a little patronized when I ask for a medium coffee and the barista says, "oh, you mean 'Grande'?" Um no, I'm not Spanish, but I do know that Grande in Spanish means 'Large', so calling your midsize cup a [large] is weird. *rant over* But like the others said, the employees are nice and they know what they're doing.
(3)K K.
I really, really want to say that coming here is the best experience ever, but it isn't. One night, I went inside to read and do homework. The employees were talking about customers, about their taxes, relationships, etc. Now, I don't mind seeing employees having a good time, but either it echos really loudly in that small area, or the employees are just loud in general. I left early because I can hear them talk through my noise cancelling headphones. I came back another night, thinking that one night may have just been one bad experience, but, unfortunately, it was loud again. I used to be a night manager for a business, and if there is one thing I know is that the employees will only reflect the expectations the manager at the time sets for them. I feel there is no managing going on in the night shifts. Starbucks is a place where employees should have fun, but I don't think employees talking about bad customers, money issues, relationship issues, laughing very loudly, etc. is what Starbucks on John Deere Rd. wants to display for their customers. Remember, it's loud enough to hear through noise cancelling headphones. No one is able to study there at night. Not to mention, the employees don't even look you in the eye. They are there to have fun and get paid, not give the best customer experience they can. This can all change if the management will speak up about it. Hope the experience changes soon for anyone that spends money there.
(1)Shirley G.
Went thru drive thru and ordered one drink and told the girl to reload my Starbucks card for $20 and she handed me a receipt to sign for a $40 reload! I told her I said $20 not $40 and she said she'd change it but that now because of her mistake, the $40 will still be taken out of my account! She said it may take a few days to get straightened out and to get put back. In future, make sure they repeat back to you the amount you tell them!
(2)Brittany E.
Great place to read, do home work, have a meeting or just relax. The employees are very welcoming and upbeat! The drinks always turn out exactly how I want them.
(5)Jessica D.
Super tiny location, but fun group of baristas. They always have a good selection of pastries, and they take the time to make sure your order is made just right. YUM!
(4)