The burgers were very good the fries very greasy. bathrooms disgusting !! Hard to tell if they have EVER been cleaned! Then looking around, the walls were almost as disgusting.
(3)
Jennifer M.
This place is dirty! Unfortunately, we didn't realize how disgusting it was until after we ate. The table was stained and damaged and our salt shaker was empty except for a little bit that was "glued" inside of it. Gross, but the worst was the men's bathroom. It had no paper towels except for dirty ones that were overflowing from the garbage on to the floor. The sink had a disturbing ring around it like it may have sat with backed up water in it for weeks. We told the male manager about it and I was going to check out the women's bathroom, but I was too grossed out by the thought. I saw another review on here stating the same thing. Obviously they have done nothing about it. Spent some time in my own bathroom after eating here. We won't be eating here or at any other Steak and Shake again!
(1)
Henry T.
Imagine being hungry in the middle of the night. You text one of your friends to see if they wanna go get a midnight snack. Unfortunately, most food places are closed at the time. There is probably only one option: Steak 'n Shake. Ahh yes, the infamous Steak 'n Shake. Nobody seems to want to go here, rather it's an unplanned event when you're hungry and nothing else is open. I mean don't get me wrong, once in a while I crave a Salted Caramel Pretzel shake, but I don't think their food is to die for. Most Steak 'n Shakes have a good rep of being really dank. This one however is clean most of the times I've been here. The food is always cooked well and the fries are always hot. However what turns me off the most about this particular Steak 'n Shake is the service. I understand on busy nights service is expected to be slow. I understand the waiters/waitresses/cooks are trying their hardest to satisfy customers. But once in a while, literally no one will be there in the middle of the day, and our food will take up to 45 minutes to be brought out. I'm not one to complain about this, but the inconsistency of this Steak 'n Shake's service is atrocious. Again, I understand the staff is trying their best but I feel like it shouldn't take 45 minutes to get food for two people in a restaurant that only has three tables to be served. This Steak 'n Shake is just like any other one: affordable food, old aesthetics, and decent shakes. But this Steak 'n Shake in particular lacks something most restaurants have, decent service. If you're hungry, and a very patient person, and there's no one else to go, then hit up this Steak 'n Shake next time you're hungry at 1:00am.
I never come here expecting to be wowed, but I wanted a quick dinner and planned to use a coupon. Everything was fine except the waiter never brought out our check or acknowledged us after bringing our food. Went to pay the check at the register and they wouldn't take the coupon for a free drink because it wasn't a "soft drink"...it was an iced tea! Hahaha. Jokes on me. If it were me handling the situation with a customer I would've comped the iced tea...but whatever. Why lure customers with coupons and not honor them? Drives me nuts. Won't work on me again.
(2)
Max M.
I have been going to this steak n' shake for years now. Mostly because after 10 PM there is nowhere else open in the area. Wow does the quality vary. Both in the food and the service. Sometimes I get a great waiter who serves the food quickly while it is warm. Other times it takes a half-hour to get a burger and fries that are cold at time of arrival. I am not expecting a gourmet meal here, just a quick burger, fries, and a shake. I generally always see staff standing around talking to each other or smoking in the back parking lot rather than actually doing their jobs. Also, the resturaunt is always dirty. Tables have marks all over them, the floors are filled with dirt. They could be cleaning instead of smoking. At least the shakes are good. No matter how long it takes for them to come out.
(2)
Sydney T.
I've always been a pretty big fan of this Steak 'n Shake. I come here when I know I want a decent amount of food for not much money, and when I want that food quickly. Or when I just want a delicious shake. Coupons are mailed out at least twice a month, and the cashier has always been willing to accept more than one, or apply one to more than one meal. That keeps me coming back. Today, for instance, both my dad and I were able to get a Steak 'n Shake meal with a burger, two sides, and a large shake, for $6 each on one coupon. Some other reviews on here knock the service, but I can honestly say I've never had a notably bad serving experience here, and I've probably been here at least 50 times. It's not always exceptional, but it's never less than expected. Their shakes are pretty great. I do wish they were a little bit thicker, but they offer about 100 flavors, which is amazing. Their menu is also pretty dynamic, and they offer seasonal burgers and melts. I come here because it's a bit higher quality than other fast food restaurants but for about the same price. Thumbs up, Steak 'n Shake.
(4)
Kelsey H.
Got here at 1:15 AM. Served: 1:50 AM. 35 minutes for a fast food restaurant? Despicable. There are literally eight people here and the server decides to go out and smoke with this girl at the bar instead of serving us our clearly done food in the window. I am beyond disgusted with Rob's performance tonight. I get not liking to work nights but your customers should ALWAYS come first. My food is lukewarm and soggy. I will not be tipping tonight. Update: IT IS NOW 2:15 AND MY WAITER HAS NOT BEEN SEEN SINCE 1:50 WHEN WE GOT OUR FOOD.
(1)
Carl F.
I always like a good Steak N Shake. The trouble is finding one with good service. When I say good service, I'm specifically meaning Wait Staff who are pleasant and not grumpy and do a good job in fulfilling your order. A person who can make a good shake, and a cook who at least takes a little pride in the job. This may sound basic stuff, but it seems Steam N Shake restaurants are not wise of this because I've been to several now here in Norther Illinois which are failing this concept. HOWEVER... this location is Great! The wait staff are friendly, cheery attitude and do well in getting your order right the first time. The person who makes the shakes also does a good job and they don't come out runny. The cook here also takes pride in their work as the burgers are good and come out with a nice presentation. Glad I found a good Steak N Shake close by!
(4)
Scott M.
Wow can't believe service could have ever been this bad. Lifetime ban from all steak and shakes across the country. Really this is how you treat a customer that complains about you guys not getting the food right. Lies from the waitress/manager claiming that we used foul language agianst her. Calling the police on us not even telling us that your doing it so we could stay and explain our side. And then corporate when we called because steak and shake refused to drop the ticket. The waitress coming to court to say that it was all true. Really. All this because the waitress claimed my wife called her a bitch. Wow steak and shake ill take your lifetime ban agianst my wife and never give you my money agian.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Late Night Parking : Street Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Loud Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Jennifer B.
The burgers were very good the fries very greasy. bathrooms disgusting !! Hard to tell if they have EVER been cleaned! Then looking around, the walls were almost as disgusting.
(3)Jennifer M.
This place is dirty! Unfortunately, we didn't realize how disgusting it was until after we ate. The table was stained and damaged and our salt shaker was empty except for a little bit that was "glued" inside of it. Gross, but the worst was the men's bathroom. It had no paper towels except for dirty ones that were overflowing from the garbage on to the floor. The sink had a disturbing ring around it like it may have sat with backed up water in it for weeks. We told the male manager about it and I was going to check out the women's bathroom, but I was too grossed out by the thought. I saw another review on here stating the same thing. Obviously they have done nothing about it. Spent some time in my own bathroom after eating here. We won't be eating here or at any other Steak and Shake again!
(1)Henry T.
Imagine being hungry in the middle of the night. You text one of your friends to see if they wanna go get a midnight snack. Unfortunately, most food places are closed at the time. There is probably only one option: Steak 'n Shake. Ahh yes, the infamous Steak 'n Shake. Nobody seems to want to go here, rather it's an unplanned event when you're hungry and nothing else is open. I mean don't get me wrong, once in a while I crave a Salted Caramel Pretzel shake, but I don't think their food is to die for. Most Steak 'n Shakes have a good rep of being really dank. This one however is clean most of the times I've been here. The food is always cooked well and the fries are always hot. However what turns me off the most about this particular Steak 'n Shake is the service. I understand on busy nights service is expected to be slow. I understand the waiters/waitresses/cooks are trying their hardest to satisfy customers. But once in a while, literally no one will be there in the middle of the day, and our food will take up to 45 minutes to be brought out. I'm not one to complain about this, but the inconsistency of this Steak 'n Shake's service is atrocious. Again, I understand the staff is trying their best but I feel like it shouldn't take 45 minutes to get food for two people in a restaurant that only has three tables to be served. This Steak 'n Shake is just like any other one: affordable food, old aesthetics, and decent shakes. But this Steak 'n Shake in particular lacks something most restaurants have, decent service. If you're hungry, and a very patient person, and there's no one else to go, then hit up this Steak 'n Shake next time you're hungry at 1:00am.
(3)Naté G.
I never come here expecting to be wowed, but I wanted a quick dinner and planned to use a coupon. Everything was fine except the waiter never brought out our check or acknowledged us after bringing our food. Went to pay the check at the register and they wouldn't take the coupon for a free drink because it wasn't a "soft drink"...it was an iced tea! Hahaha. Jokes on me. If it were me handling the situation with a customer I would've comped the iced tea...but whatever. Why lure customers with coupons and not honor them? Drives me nuts. Won't work on me again.
(2)Max M.
I have been going to this steak n' shake for years now. Mostly because after 10 PM there is nowhere else open in the area. Wow does the quality vary. Both in the food and the service. Sometimes I get a great waiter who serves the food quickly while it is warm. Other times it takes a half-hour to get a burger and fries that are cold at time of arrival. I am not expecting a gourmet meal here, just a quick burger, fries, and a shake. I generally always see staff standing around talking to each other or smoking in the back parking lot rather than actually doing their jobs. Also, the resturaunt is always dirty. Tables have marks all over them, the floors are filled with dirt. They could be cleaning instead of smoking. At least the shakes are good. No matter how long it takes for them to come out.
(2)Sydney T.
I've always been a pretty big fan of this Steak 'n Shake. I come here when I know I want a decent amount of food for not much money, and when I want that food quickly. Or when I just want a delicious shake. Coupons are mailed out at least twice a month, and the cashier has always been willing to accept more than one, or apply one to more than one meal. That keeps me coming back. Today, for instance, both my dad and I were able to get a Steak 'n Shake meal with a burger, two sides, and a large shake, for $6 each on one coupon. Some other reviews on here knock the service, but I can honestly say I've never had a notably bad serving experience here, and I've probably been here at least 50 times. It's not always exceptional, but it's never less than expected. Their shakes are pretty great. I do wish they were a little bit thicker, but they offer about 100 flavors, which is amazing. Their menu is also pretty dynamic, and they offer seasonal burgers and melts. I come here because it's a bit higher quality than other fast food restaurants but for about the same price. Thumbs up, Steak 'n Shake.
(4)Kelsey H.
Got here at 1:15 AM. Served: 1:50 AM. 35 minutes for a fast food restaurant? Despicable. There are literally eight people here and the server decides to go out and smoke with this girl at the bar instead of serving us our clearly done food in the window. I am beyond disgusted with Rob's performance tonight. I get not liking to work nights but your customers should ALWAYS come first. My food is lukewarm and soggy. I will not be tipping tonight. Update: IT IS NOW 2:15 AND MY WAITER HAS NOT BEEN SEEN SINCE 1:50 WHEN WE GOT OUR FOOD.
(1)Carl F.
I always like a good Steak N Shake. The trouble is finding one with good service. When I say good service, I'm specifically meaning Wait Staff who are pleasant and not grumpy and do a good job in fulfilling your order. A person who can make a good shake, and a cook who at least takes a little pride in the job. This may sound basic stuff, but it seems Steam N Shake restaurants are not wise of this because I've been to several now here in Norther Illinois which are failing this concept. HOWEVER... this location is Great! The wait staff are friendly, cheery attitude and do well in getting your order right the first time. The person who makes the shakes also does a good job and they don't come out runny. The cook here also takes pride in their work as the burgers are good and come out with a nice presentation. Glad I found a good Steak N Shake close by!
(4)Scott M.
Wow can't believe service could have ever been this bad. Lifetime ban from all steak and shakes across the country. Really this is how you treat a customer that complains about you guys not getting the food right. Lies from the waitress/manager claiming that we used foul language agianst her. Calling the police on us not even telling us that your doing it so we could stay and explain our side. And then corporate when we called because steak and shake refused to drop the ticket. The waitress coming to court to say that it was all true. Really. All this because the waitress claimed my wife called her a bitch. Wow steak and shake ill take your lifetime ban agianst my wife and never give you my money agian.
(1)