average old fashioned home cooked styled restaurant. The portions are extremely generous so if you're looking for a filler, this place surely gets the job done! The design is very quaint and homey. They also have a general store attached to the restaurant with cool little knick knacks. Amazing prices and amazing service. Two hearty breakfast meals for under $20, the meal was a notch above denny's IMO. The cool thing is they make and bottle their own syrup, and it came out hot and fresh. I felt like I was in an old western film eating here, they sell wooden rockers and had seats out front where you can sit and play checkers and at any moment a cowboy can roll by and shoot me in the face and steal my chewing tabacco and/or horse. The restaurant is huge and I really appreciate the olden decor, I would say definitely give this place a try.
(3)
Tracey W.
My husband and I could not remember why after the first vist we have not been back at this Matteson Cracker Barrel,,,,now we remember. As we walk up to the host to be seated it was not a warm greeting with a smile at all. After being seated in the LOUD cafeteria ,20 min waiting on the waitress ( not ask do we want coffee or something to drink during the wait), very very dirty floor and tables wondering when the bus boy was gonna clean the tables and food under and around the floors, realizing that there is no bus boy but to see that the waitress Take order and clean the table and No one clean the floors which had all kind of mess ALL OVER the place. After another 20 wait for our breakfast the food was COLD... Told the waitress she put in another order came back 7 min later to take my COLD food plate away. She also said she told the manger also. While waiting another 15-20 for my food the waitress said it should ask my husband if he is ok...I told her I wait to talk with the manager. Bout 15 min wait the manager came to the table with I DON'T GIVE A FUCK LOOK , I remember why we never been back to this place. Never Again so I give it no stars
(1)
Sherwin C.
Good for a filling meal at reasonable prices with a feeling of home-cooked food.
(3)
Joy J.
If I could rate this place lower I would. It has really gotten worse if that's possible! The manager, Derrick Jarret, is ignorant and useless. He could care less about customer service or the quality of food. Several ppl around us also had issues with their food and felt talking to the manager was a waste of time since they've complained before and gotten no results. It's sad that we can't get good service here. Derrick was rude, inpatient, and ignorant! He basically told us to call, write or email anyone we felt the need to over our bad service, horrible food and his attitude.
(1)
Travis T.
Pathetic. Thanks for having my family wait an hour for NO food. This is horrible. Shame on you guys.
(1)
Pat E.
Ground coffee for my humble abode in Paxton, Illinois. My brother forgot to get it for me the other day at the neighborhood CB. Cracker Barrel has great lunch and dinner specials. I wish they had omelets for breakfast, but I usually stick with the eggs, meat, and fruit platter. If I am feeling crazy...I go with the whole wheat french toast (because I think it's more nutritious due to the complex carbohydrate as opposed to the refined carbohydrates that have led to the obesity epidemic). If you want a tacky gift, tractor, t shirt, or rock candy...or a quality meal while on the road with your travel baseball team, church group, or extended family...CB IS THE WAY TO GO!
(3)
D. Frank E.
Service has gone down hill for the past six months at least. I waited to be served awhile ago for fifteen minutes. I just walked out. We are close but usually drive to Tinley Park location, fewer problems.
(1)
Israel S.
Hate hate hate this location. I love Cracker Barrel but the service at this location is horrible. We live nearby so it is disappointing to have to go to other locations further away. We have gone back many times and the wait staff just doesn't seem to care. I don't get it. At what point do the managers get tired of complaints from inept wait staff? Keep going and visit Tinley or maybe the Kankakee area, just don't waste your time or money here.
(1)
Amilia C.
Not that great. Ordered over medium eggs, they came over easy. Ham was super salty and inedible! The service from Monique was great and prompt tho and biscuits and gravy is very good.
(2)
C. W.
I have to say that I am a huge fan of the Cracker Barrel. My first experience was in Alabama many years ago. The Matteson location has progressively deteriorated. The quality of the food and service is poor. The environment is not kept. During my last visit, the restaurant was half full and every table was dirty. The waiter moved with the urgency of molasses. I watched him take order after order but deliver food about every 45 minutes. The quality of service is apparently a crap shoot. I watched guests complain to an uninterested manager. Most of the menu was unavailable or would be ready in "20 minutes" which was code for they don't want to serve the customers. I will take my business to the Indiana - Kennedy location where at least they cook the food on the menu, clean the tables, and actually work in the restaurant. The management and staff at this location is in need of re-training.
(1)
Angel C.
worst fucking service ever had to wait over an hour after i placed my order. 3tables show up after us and they get there food and eat and leave before we even got our food !!! bullshit i bet if we were black we wouldnt have gotten treated like this !!!! stupid fucking manager didn't even do shit about the situation cause we aint black !! our server cynthia h. was awesome only reason we stayed!!!!! never coming back again!!!!!!!!!! this location should be restaffed with proper ppl!!
(1)
Alice C.
Earlier this week, I ventured out in the middle of a snowstorm to come here. We were going about 25-35 mph the whole way. Service was ok, probably because everyone was worried about having to dig their cars out of a snowbank. But, confirmed...food is still good! And the general store was giving out free samples of chocolate covered raisins and maltballs, and they carry silly bands now! Gotta love that general store :)
(4)
Tom Z.
I went to this location for breakfast. I was short on time and they were able to get me a table quickly. The service was also very quick and very good. They were very attentive to me. I had pancakes, eggs, and sausage patties. The pancakes were very good and the eggs were good. I thought the sausage patties, which were described as smoked, to be too smokey tasting. The biggest problem I had was the non-smoking section was separated by a lattice wall. The smell of smoke was very strong on the non-smoking side.
(3)
Maggie A.
I can't say I've ever eaten anything but breakfast here, but I've definitely had a lot of breakfasts at this place, and each one was better than the next. My dad taught me well by always ordering the endless biscuits that they keep bringing (sometimes included with your meal, but otherwise on the side) and then a "spot of gravy" to go with them so that you don't have to choose between having biscuits and gravy (very yummy) and having something else (also yummy). It's so sad not to live anywhere near a Cracker Barrel but always such a treat when I can find one or go back to this old haunt.
(5)
Pauly S.
I recently went here with some friends of mine to celebrate my 33rd birthday after church. I hadn't been here for ages and I had a real hankering for their cheesy potato casserole. Mmmmmmmmmmm... When I arrived, I instantly wished I had about $500 dollars in my pocket. Old country knick knacks, candies, remedies and such always bring me back to the times in the early 1900s when life was simpler Again...I'm 33 When my party arrived, we were able to sit down, and order. I got the country fried steak, with cheesy potato casserole, okra, and baby carrots. We all got a mix of the corn bread and buttermilk biscuits. Our waitress, Paula, was a pretty great gal. And her name is AWESOME! With the order and water refills, she was on top of her game...and also friendly to boot The issue we had service wise wasn't with her...but with the rest of the wait staff. When we got our order, a lot of the gravy (which was an important part of our "healthy" breakfast) was missing, as well as part of a few orders. The food was also lukewarm. This wasn't Paula's fault, as no one told her that the order was already out. In a lot of restaurants, the waitress isn't always the one who brings out the food, so when we let her know, I understood when she let us know. Anyway, the food was fair tasting. I've had a lot better at other breakfast restaurants, and it wasn't anything super memorable beyond a review...but it was OK. I did receive a hot fudge sundae for my birthday and the staff did sing a little song, which was great! All-in-all, it was a good time. I'll visit a Cracker Barrel again. Is it be my go-to breakfast restaurant? No. Probably JN Michaels or Peachtree Cafe in that area would be, but if it was for nothing but to eat up the atmosphere for a hour or so, I think it's worth it Also, it's 1000 times better than The Purple Onion...which I plan on lambasting on each an every one of my breakfast / lunch restaurant reviews :-)
(3)
Michael M.
Food is decent. Don't be discouraged if you don't see omelets on the menu. They do sell them. ;)
(3)
Andres D.
On my way back from Kankakee, made a quick stop for dinner. Let me just put out there why I love CB...not only the food is delicious but the gift shop gives me a vacation like feeling. Now down to the nitty gritty. I ordered the "Lemon Pepper Grilled Rainbow Trout" very tender and seasoned to perfection. I was blown away by the taste and quality of this entree that I complimented with coleslaw, apple sauce, steak fries and corned bread. Can you believe you get (4) sides with such a low price of $9...OMG is right! Next they brought out the current in-store special the "Campfire Chicken" for my buddy. Once again this half chicken was so tender and flavorful because it is slow roasted in foil with veggies and its own natural juices. Another winner! Before I forget their coleslaw, corned bread and biscuits all homemade.
(4)
Dee D.
I eat here every now and again. It's okay, it's Cracker Barrel. The only really bad thing here, is the coffee, honestly.
(3)
Talea M.
We had such a great experience at this CB location. Leah, our waitress, was great and courteous! She was so understanding and was a great help with choosing what was really good on the menu. The Apple Cranberry Iced Tea was the worse to me in my opinion. Their raspberry lemonade was the best I ever tasted; not too sweet and not too tart, just right! Overall, the food was excellent as always! I had the Apple Cider glazed pork roast with Mac and cheese and turnip greens! The only complaint I have is the that the Mac and cheese was warm but not hot like the rest of my food. I was so hungry that I just dealt with it and ate it! For dessert, I had the Baked Apple Dumpling which can be shared up to 3 people, (if you really want). And for $3.99, you can't beat that!
(5)
Brent W.
There's just something about cracker barrel that makes you feel right at homey homes in the country....the always burning fireplace, that kitschy general store w all manner of treats and random odds and ends, the Amish motif'd dining area, the wooden rocking chairs, etc .... yea, it's completely contrived and strictly by design but it works on a simple level. I was in a ravenous state, so set my sites on one of their dinner platters which is an entree that comes w. 3 sides. Chicken Fried Chicken. Very good, and topped w. a white pepper gravy that was seasoned perfectly. Green Beans, Mashed Potatoes and Baby Carrots, plus a biscuit and corn bread, rounded out this comfort food foodies delightful spread.
(4)
Patrick J.
Great Breakfast. I had the multi-grain pancakes.
(4)
April P.
Love their fried catfish dinner here. Fried extra crispy, it's such a sinfully delicious, down home meal. Favorite sides include the fried okra, greens and mac and cheese. Greens are pretty good for a fast food restaurant, mac and cheese gooey and cheesy. Yum My previous visit was rather unpleasant, as I picked up to bring home. They forgot to put my orange cream soda in, and my fish was soggy on the outside, raw on the inside. Nasty. I called to complain to the manager, who stated my next meal would be comped and profusely apologized. I recently picked it up, and they were courteous and adament about getting this order correctly. Fast, kind and good customer service They also have cute knick knacks in their store including my favorite brand of candle, Yankee Candles.
(5)
linwood w.
Dinner was bad . Maybe breakfast is,better.
(2)
Ora L.
The food is good, but the service sucks! Almost everytime I go here, I have to wait 15 to 20 minutes for my waiter/waitress to show up at my table looking like they'd rather kill themself than serve me food. They drop off drinks and disappear for another 20 minutes. When they finally bring out the food, it's not right. When they finally bring the right food, they drop the check off at the same time, and roll their eyes. I've had a few good experiences here, but not enough to make me go back EVER. Just save yourself the trouble, and go to the one in Tinley Park. The service is so much better there.
(1)
Shirelle T.
I'm not sure what to say about Cracker Barrel. I use to go to Cracker Barrel every other two weeks up until earlier this week when I decided that my visit there would be my last. There is no consistency in the service or in the food. When I visit Cracker Barrel I go with my fiance for breakfast, we always go to the Matteson, IL location. At first (during the summer of 2012) the service was ok and the food was good. We always noticed that the service is never up to standard maybe because the servers are overworked, so I figured that it might be a staffing issue. I begin to notice that even on Cracker Barrel's slowest days the service is still not 100%-not even 80% ever!. I've worked in the restaurant industry and I understand how it is for servers, and how they have to take most of the heat for what the cook or kitchen staff don't do, but in most cases this is not the issue. Most of the time me and my fiance are sitting at the table for 15-20 mins until a server comes to our table to take our drink order, then we have to wait 10 mins for our drinks to come, then we wait 30 mins for our food to come, which is mainly simple breakfast food; eggs, sausages, grits, pancakes-nothing too fancy so I don't understand what's the hold up even when there's just 10 people in the restaurant. The food is always cold! One day I decided to stop eating their breakfast and get lunch, so I tried their burger with fries.....to make a long story short , if a place don't know how to make a good burger then something is wrong. There was no seasoning on the burger it was simply tasteless, so I figured it was packaged anyway-at most restaurants the pickles they put on the burger are just kosher or dill but never sweet pickles. Anyway, I enjoy the environment and the country decor, I even enjoy the store and that might be the only reason I would ever go back to this particular location and that is to shop in their store and nothing more. I'm not saying that all Cracker Barrel restaurants are like this -just the one in Matteson.
(2)
Judith M.
After a very long absence I recently visited the Matteson, IL Cracker Barrel Old Country Store with a friend. The waitstaff was attentive and the food, though probably not exactly health food, was fine, and we were left alone to visit. Nice place.
(4)
Colonel M.
Food was good... service is random
(2)
Nak N.
llove LOVE LOVE THEIR POT ROAST, MAC N CHEESE, & FRIED OKRA.... OH AND THEIR SWEET TEA IS BOMB ""!! The store always makes me buy something "! A+
(5)
Rachael K.
Once upon a time your friend Rachael actually waited tables at this Cracker Barrel. I only lasted about 3 months and during that very dark time, countless pots of coffee were spilled on unsuspecting customers, orders were taken wrong and well, let's just say that the restaurant industry as a whole suffered just a little bit. Now things are brighter and better that I'm sitting on this side of the table and I will admit to enjoying a breakfast or 20 at the Craker Barrel. They have good food. The biscuits are yummy (especially with strawberry jam) and they have ass kicking bacon. I can't really say anything bad about the Cracker Barrel as a chain. It is what it is, and no matter where you go, it will always be that.
(4)
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Address :1020 Corporate Lakes Dr
Matteson, IL, 60443
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast, Brunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Caters : No
Mimi T.
average old fashioned home cooked styled restaurant. The portions are extremely generous so if you're looking for a filler, this place surely gets the job done! The design is very quaint and homey. They also have a general store attached to the restaurant with cool little knick knacks. Amazing prices and amazing service. Two hearty breakfast meals for under $20, the meal was a notch above denny's IMO. The cool thing is they make and bottle their own syrup, and it came out hot and fresh. I felt like I was in an old western film eating here, they sell wooden rockers and had seats out front where you can sit and play checkers and at any moment a cowboy can roll by and shoot me in the face and steal my chewing tabacco and/or horse. The restaurant is huge and I really appreciate the olden decor, I would say definitely give this place a try.
(3)Tracey W.
My husband and I could not remember why after the first vist we have not been back at this Matteson Cracker Barrel,,,,now we remember. As we walk up to the host to be seated it was not a warm greeting with a smile at all. After being seated in the LOUD cafeteria ,20 min waiting on the waitress ( not ask do we want coffee or something to drink during the wait), very very dirty floor and tables wondering when the bus boy was gonna clean the tables and food under and around the floors, realizing that there is no bus boy but to see that the waitress Take order and clean the table and No one clean the floors which had all kind of mess ALL OVER the place. After another 20 wait for our breakfast the food was COLD... Told the waitress she put in another order came back 7 min later to take my COLD food plate away. She also said she told the manger also. While waiting another 15-20 for my food the waitress said it should ask my husband if he is ok...I told her I wait to talk with the manager. Bout 15 min wait the manager came to the table with I DON'T GIVE A FUCK LOOK , I remember why we never been back to this place. Never Again so I give it no stars
(1)Sherwin C.
Good for a filling meal at reasonable prices with a feeling of home-cooked food.
(3)Joy J.
If I could rate this place lower I would. It has really gotten worse if that's possible! The manager, Derrick Jarret, is ignorant and useless. He could care less about customer service or the quality of food. Several ppl around us also had issues with their food and felt talking to the manager was a waste of time since they've complained before and gotten no results. It's sad that we can't get good service here. Derrick was rude, inpatient, and ignorant! He basically told us to call, write or email anyone we felt the need to over our bad service, horrible food and his attitude.
(1)Travis T.
Pathetic. Thanks for having my family wait an hour for NO food. This is horrible. Shame on you guys.
(1)Pat E.
Ground coffee for my humble abode in Paxton, Illinois. My brother forgot to get it for me the other day at the neighborhood CB. Cracker Barrel has great lunch and dinner specials. I wish they had omelets for breakfast, but I usually stick with the eggs, meat, and fruit platter. If I am feeling crazy...I go with the whole wheat french toast (because I think it's more nutritious due to the complex carbohydrate as opposed to the refined carbohydrates that have led to the obesity epidemic). If you want a tacky gift, tractor, t shirt, or rock candy...or a quality meal while on the road with your travel baseball team, church group, or extended family...CB IS THE WAY TO GO!
(3)D. Frank E.
Service has gone down hill for the past six months at least. I waited to be served awhile ago for fifteen minutes. I just walked out. We are close but usually drive to Tinley Park location, fewer problems.
(1)Israel S.
Hate hate hate this location. I love Cracker Barrel but the service at this location is horrible. We live nearby so it is disappointing to have to go to other locations further away. We have gone back many times and the wait staff just doesn't seem to care. I don't get it. At what point do the managers get tired of complaints from inept wait staff? Keep going and visit Tinley or maybe the Kankakee area, just don't waste your time or money here.
(1)Amilia C.
Not that great. Ordered over medium eggs, they came over easy. Ham was super salty and inedible! The service from Monique was great and prompt tho and biscuits and gravy is very good.
(2)C. W.
I have to say that I am a huge fan of the Cracker Barrel. My first experience was in Alabama many years ago. The Matteson location has progressively deteriorated. The quality of the food and service is poor. The environment is not kept. During my last visit, the restaurant was half full and every table was dirty. The waiter moved with the urgency of molasses. I watched him take order after order but deliver food about every 45 minutes. The quality of service is apparently a crap shoot. I watched guests complain to an uninterested manager. Most of the menu was unavailable or would be ready in "20 minutes" which was code for they don't want to serve the customers. I will take my business to the Indiana - Kennedy location where at least they cook the food on the menu, clean the tables, and actually work in the restaurant. The management and staff at this location is in need of re-training.
(1)Angel C.
worst fucking service ever had to wait over an hour after i placed my order. 3tables show up after us and they get there food and eat and leave before we even got our food !!! bullshit i bet if we were black we wouldnt have gotten treated like this !!!! stupid fucking manager didn't even do shit about the situation cause we aint black !! our server cynthia h. was awesome only reason we stayed!!!!! never coming back again!!!!!!!!!! this location should be restaffed with proper ppl!!
(1)Alice C.
Earlier this week, I ventured out in the middle of a snowstorm to come here. We were going about 25-35 mph the whole way. Service was ok, probably because everyone was worried about having to dig their cars out of a snowbank. But, confirmed...food is still good! And the general store was giving out free samples of chocolate covered raisins and maltballs, and they carry silly bands now! Gotta love that general store :)
(4)Tom Z.
I went to this location for breakfast. I was short on time and they were able to get me a table quickly. The service was also very quick and very good. They were very attentive to me. I had pancakes, eggs, and sausage patties. The pancakes were very good and the eggs were good. I thought the sausage patties, which were described as smoked, to be too smokey tasting. The biggest problem I had was the non-smoking section was separated by a lattice wall. The smell of smoke was very strong on the non-smoking side.
(3)Maggie A.
I can't say I've ever eaten anything but breakfast here, but I've definitely had a lot of breakfasts at this place, and each one was better than the next. My dad taught me well by always ordering the endless biscuits that they keep bringing (sometimes included with your meal, but otherwise on the side) and then a "spot of gravy" to go with them so that you don't have to choose between having biscuits and gravy (very yummy) and having something else (also yummy). It's so sad not to live anywhere near a Cracker Barrel but always such a treat when I can find one or go back to this old haunt.
(5)Pauly S.
I recently went here with some friends of mine to celebrate my 33rd birthday after church. I hadn't been here for ages and I had a real hankering for their cheesy potato casserole. Mmmmmmmmmmm... When I arrived, I instantly wished I had about $500 dollars in my pocket. Old country knick knacks, candies, remedies and such always bring me back to the times in the early 1900s when life was simpler Again...I'm 33 When my party arrived, we were able to sit down, and order. I got the country fried steak, with cheesy potato casserole, okra, and baby carrots. We all got a mix of the corn bread and buttermilk biscuits. Our waitress, Paula, was a pretty great gal. And her name is AWESOME! With the order and water refills, she was on top of her game...and also friendly to boot The issue we had service wise wasn't with her...but with the rest of the wait staff. When we got our order, a lot of the gravy (which was an important part of our "healthy" breakfast) was missing, as well as part of a few orders. The food was also lukewarm. This wasn't Paula's fault, as no one told her that the order was already out. In a lot of restaurants, the waitress isn't always the one who brings out the food, so when we let her know, I understood when she let us know. Anyway, the food was fair tasting. I've had a lot better at other breakfast restaurants, and it wasn't anything super memorable beyond a review...but it was OK. I did receive a hot fudge sundae for my birthday and the staff did sing a little song, which was great! All-in-all, it was a good time. I'll visit a Cracker Barrel again. Is it be my go-to breakfast restaurant? No. Probably JN Michaels or Peachtree Cafe in that area would be, but if it was for nothing but to eat up the atmosphere for a hour or so, I think it's worth it Also, it's 1000 times better than The Purple Onion...which I plan on lambasting on each an every one of my breakfast / lunch restaurant reviews :-)
(3)Michael M.
Food is decent. Don't be discouraged if you don't see omelets on the menu. They do sell them. ;)
(3)Andres D.
On my way back from Kankakee, made a quick stop for dinner. Let me just put out there why I love CB...not only the food is delicious but the gift shop gives me a vacation like feeling. Now down to the nitty gritty. I ordered the "Lemon Pepper Grilled Rainbow Trout" very tender and seasoned to perfection. I was blown away by the taste and quality of this entree that I complimented with coleslaw, apple sauce, steak fries and corned bread. Can you believe you get (4) sides with such a low price of $9...OMG is right! Next they brought out the current in-store special the "Campfire Chicken" for my buddy. Once again this half chicken was so tender and flavorful because it is slow roasted in foil with veggies and its own natural juices. Another winner! Before I forget their coleslaw, corned bread and biscuits all homemade.
(4)Dee D.
I eat here every now and again. It's okay, it's Cracker Barrel. The only really bad thing here, is the coffee, honestly.
(3)Talea M.
We had such a great experience at this CB location. Leah, our waitress, was great and courteous! She was so understanding and was a great help with choosing what was really good on the menu. The Apple Cranberry Iced Tea was the worse to me in my opinion. Their raspberry lemonade was the best I ever tasted; not too sweet and not too tart, just right! Overall, the food was excellent as always! I had the Apple Cider glazed pork roast with Mac and cheese and turnip greens! The only complaint I have is the that the Mac and cheese was warm but not hot like the rest of my food. I was so hungry that I just dealt with it and ate it! For dessert, I had the Baked Apple Dumpling which can be shared up to 3 people, (if you really want). And for $3.99, you can't beat that!
(5)Brent W.
There's just something about cracker barrel that makes you feel right at homey homes in the country....the always burning fireplace, that kitschy general store w all manner of treats and random odds and ends, the Amish motif'd dining area, the wooden rocking chairs, etc .... yea, it's completely contrived and strictly by design but it works on a simple level. I was in a ravenous state, so set my sites on one of their dinner platters which is an entree that comes w. 3 sides. Chicken Fried Chicken. Very good, and topped w. a white pepper gravy that was seasoned perfectly. Green Beans, Mashed Potatoes and Baby Carrots, plus a biscuit and corn bread, rounded out this comfort food foodies delightful spread.
(4)Patrick J.
Great Breakfast. I had the multi-grain pancakes.
(4)April P.
Love their fried catfish dinner here. Fried extra crispy, it's such a sinfully delicious, down home meal. Favorite sides include the fried okra, greens and mac and cheese. Greens are pretty good for a fast food restaurant, mac and cheese gooey and cheesy. Yum My previous visit was rather unpleasant, as I picked up to bring home. They forgot to put my orange cream soda in, and my fish was soggy on the outside, raw on the inside. Nasty. I called to complain to the manager, who stated my next meal would be comped and profusely apologized. I recently picked it up, and they were courteous and adament about getting this order correctly. Fast, kind and good customer service They also have cute knick knacks in their store including my favorite brand of candle, Yankee Candles.
(5)linwood w.
Dinner was bad . Maybe breakfast is,better.
(2)Ora L.
The food is good, but the service sucks! Almost everytime I go here, I have to wait 15 to 20 minutes for my waiter/waitress to show up at my table looking like they'd rather kill themself than serve me food. They drop off drinks and disappear for another 20 minutes. When they finally bring out the food, it's not right. When they finally bring the right food, they drop the check off at the same time, and roll their eyes. I've had a few good experiences here, but not enough to make me go back EVER. Just save yourself the trouble, and go to the one in Tinley Park. The service is so much better there.
(1)Shirelle T.
I'm not sure what to say about Cracker Barrel. I use to go to Cracker Barrel every other two weeks up until earlier this week when I decided that my visit there would be my last. There is no consistency in the service or in the food. When I visit Cracker Barrel I go with my fiance for breakfast, we always go to the Matteson, IL location. At first (during the summer of 2012) the service was ok and the food was good. We always noticed that the service is never up to standard maybe because the servers are overworked, so I figured that it might be a staffing issue. I begin to notice that even on Cracker Barrel's slowest days the service is still not 100%-not even 80% ever!. I've worked in the restaurant industry and I understand how it is for servers, and how they have to take most of the heat for what the cook or kitchen staff don't do, but in most cases this is not the issue. Most of the time me and my fiance are sitting at the table for 15-20 mins until a server comes to our table to take our drink order, then we have to wait 10 mins for our drinks to come, then we wait 30 mins for our food to come, which is mainly simple breakfast food; eggs, sausages, grits, pancakes-nothing too fancy so I don't understand what's the hold up even when there's just 10 people in the restaurant. The food is always cold! One day I decided to stop eating their breakfast and get lunch, so I tried their burger with fries.....to make a long story short , if a place don't know how to make a good burger then something is wrong. There was no seasoning on the burger it was simply tasteless, so I figured it was packaged anyway-at most restaurants the pickles they put on the burger are just kosher or dill but never sweet pickles. Anyway, I enjoy the environment and the country decor, I even enjoy the store and that might be the only reason I would ever go back to this particular location and that is to shop in their store and nothing more. I'm not saying that all Cracker Barrel restaurants are like this -just the one in Matteson.
(2)Judith M.
After a very long absence I recently visited the Matteson, IL Cracker Barrel Old Country Store with a friend. The waitstaff was attentive and the food, though probably not exactly health food, was fine, and we were left alone to visit. Nice place.
(4)Colonel M.
Food was good... service is random
(2)Nak N.
llove LOVE LOVE THEIR POT ROAST, MAC N CHEESE, & FRIED OKRA.... OH AND THEIR SWEET TEA IS BOMB ""!! The store always makes me buy something "! A+
(5)Rachael K.
Once upon a time your friend Rachael actually waited tables at this Cracker Barrel. I only lasted about 3 months and during that very dark time, countless pots of coffee were spilled on unsuspecting customers, orders were taken wrong and well, let's just say that the restaurant industry as a whole suffered just a little bit. Now things are brighter and better that I'm sitting on this side of the table and I will admit to enjoying a breakfast or 20 at the Craker Barrel. They have good food. The biscuits are yummy (especially with strawberry jam) and they have ass kicking bacon. I can't really say anything bad about the Cracker Barrel as a chain. It is what it is, and no matter where you go, it will always be that.
(4)