I'm starting to look like a pretzel addict, but it's merely a coincidence. I've only had 2 pretzels in the past year and it just so happens both were in the same week. I would normally refrain from reviewing Auntie Anne's. You already know what to expect when you go there, however I feel the need to give this location some major proppage. My co-worker and I hit up the mall food court and she told me about the 2/$5 pretzel dogs, so we stopped by. The line was slow moving and we were in a hurry, so I felt the need to tap my foot -- that is until I saw WHY the line was slow moving. A lady was quietly disputing the bill until she didn't get her way then it turned into a flat out brawl. She started yelling at the employees about the price and the specials. Apparently there are two concurrent running promotions, the 2/$5 dogs and buy 3 items, get 1 free. She ordered 4 items and wanted the 4th one free instead of the 2/$5. Now I'm no pricing expert on Auntie Anne's so I'm not sure if what she was requesting was a significantly better deal or not, but it physically hurts me to see people treated so poorly by the general public. She handled it well though and took it all in stride. Once I made it to the counter, she was very nice and you couldn't even tell she'd just taken a verbal beating for the last 5 minutes. My pretzel was fine -- not life changing or anything but I don't think Auntie Anne's ever has been. I do, however, think that employees like this deserve to be recognized.
Now that the Food Court has been reshaped to just be Subway, Sbarro, and Auntie Anne's across from Egg Harbor, it is quite a disappointing setting for a food service restaurant in a mall that is trying to re-shape itself. The line was pretty long and took a while to process considering their limited offerings at this location. There's no jalapeno pretzel. Just the plain with their powdered flavors $2.99 each. They also had pretzel bites, bagel dogs, and a pepperoni pretzel but this location did not publicly display any co-workers making the pretzels and just made me want to leave rather than actually eat here, even with a groupon.
(1)
Rebecca C.
The food court is sparkling and brand spanking new, so I half expected decent from this chain pretzel joint. WRONG! The teenager at the register was frazzled by the long line of customers. Half understandable, he's a kid...but, he wasn't alone. He had a few baker ladies with him. My friend and I ordered the glazed raisin. Kid told us 7 minutes. Okay, we wait. And wait. And wait. Finally, 15 minutes later, we're making so much dang noise trying to get the teen's attention, a baker asks us what we need. Lo and behold, our pretzel variety was long ready, they just totally forgot about us. Okay, it's a mall pretzel joint, not a 3 Michelin star restaurant. We leave with our warm pretzels. We' re happy until upon opening the bag, the little glaze containers are missing.
(2)
Darius D.
This place is a good stop for some quick pretzels and other sugary goodies. Their cinnamon sugar pretzels are quite tasty. They usually have most pretzels prepared so there is no wait time. I love the lemonade slushy that they have as well. It is great on a hot summer's day!
(3)
Jello M.
Yummy. My favorites are the classic and the sugar coated pretzels. The lemonades great too. Really not much to say, its a classic mall chain that is up to its standards.
(3)
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Address :203 Yorktown Shopping Center
Lombard, IL, 60148
Courtney C.
I'm starting to look like a pretzel addict, but it's merely a coincidence. I've only had 2 pretzels in the past year and it just so happens both were in the same week. I would normally refrain from reviewing Auntie Anne's. You already know what to expect when you go there, however I feel the need to give this location some major proppage. My co-worker and I hit up the mall food court and she told me about the 2/$5 pretzel dogs, so we stopped by. The line was slow moving and we were in a hurry, so I felt the need to tap my foot -- that is until I saw WHY the line was slow moving. A lady was quietly disputing the bill until she didn't get her way then it turned into a flat out brawl. She started yelling at the employees about the price and the specials. Apparently there are two concurrent running promotions, the 2/$5 dogs and buy 3 items, get 1 free. She ordered 4 items and wanted the 4th one free instead of the 2/$5. Now I'm no pricing expert on Auntie Anne's so I'm not sure if what she was requesting was a significantly better deal or not, but it physically hurts me to see people treated so poorly by the general public. She handled it well though and took it all in stride. Once I made it to the counter, she was very nice and you couldn't even tell she'd just taken a verbal beating for the last 5 minutes. My pretzel was fine -- not life changing or anything but I don't think Auntie Anne's ever has been. I do, however, think that employees like this deserve to be recognized.
(5)Caroline M.
2 stars. Meh. I've experienced better. Even at other Auntie Anne's. Well, they're currently updating their food court and thank god. It's more of a pretzel stand. But not even close. I had a groupon (I mean, when do I not?). So we got pretzels. Because they're delicious. They had some in the warmer case, but when I ordered one, the girl pulled one out of a warmer bag, not those in the actual case. My fiancé got an almond pretzel and the ones they had were hard. The girl had to call on her walkie talkie for a special mission for another pretzel? I don't know. It appeared in 7 minutes and we were good to go. Maybe it will get better when they update it. The girl wasn't terribly friendly, either. I'm really a fan of pretzels, therefore, 2 stars.
(2)Jay N.
Now that the Food Court has been reshaped to just be Subway, Sbarro, and Auntie Anne's across from Egg Harbor, it is quite a disappointing setting for a food service restaurant in a mall that is trying to re-shape itself. The line was pretty long and took a while to process considering their limited offerings at this location. There's no jalapeno pretzel. Just the plain with their powdered flavors $2.99 each. They also had pretzel bites, bagel dogs, and a pepperoni pretzel but this location did not publicly display any co-workers making the pretzels and just made me want to leave rather than actually eat here, even with a groupon.
(1)Rebecca C.
The food court is sparkling and brand spanking new, so I half expected decent from this chain pretzel joint. WRONG! The teenager at the register was frazzled by the long line of customers. Half understandable, he's a kid...but, he wasn't alone. He had a few baker ladies with him. My friend and I ordered the glazed raisin. Kid told us 7 minutes. Okay, we wait. And wait. And wait. Finally, 15 minutes later, we're making so much dang noise trying to get the teen's attention, a baker asks us what we need. Lo and behold, our pretzel variety was long ready, they just totally forgot about us. Okay, it's a mall pretzel joint, not a 3 Michelin star restaurant. We leave with our warm pretzels. We' re happy until upon opening the bag, the little glaze containers are missing.
(2)Darius D.
This place is a good stop for some quick pretzels and other sugary goodies. Their cinnamon sugar pretzels are quite tasty. They usually have most pretzels prepared so there is no wait time. I love the lemonade slushy that they have as well. It is great on a hot summer's day!
(3)Jello M.
Yummy. My favorites are the classic and the sugar coated pretzels. The lemonades great too. Really not much to say, its a classic mall chain that is up to its standards.
(3)